Alberta LPN News
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The Complaints Process
O
ne of the primary responsibilities of the College of Licensed Practical Nurses of Alberta is protecting the public from unethical, unskilled, and unsafe nursing practice. Legislation, Standards of Practice, Code of Ethics, and policies provide the framework that governs the Licensed Practical Nurse profession, and therefore every LPN, in Alberta. Holding LPNs accountable to these standards is enforceable under the Health Professions Act (HPA). A breach may be considered unprofessional conduct and could result in disciplinary action. This is where the CLPNA’s complaints process begins. Written complaints against LPNs submitted to the CLPNA are taken very seriously and are managed as outlined in s. 54 of the HPA. The complaint process can be complex and lengthy. The CLPNA ensures complaints are handled with procedural fairness and in a reasonable time frame.
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STEP ONE: Opening a Complaint All complaints are opened in accordance with Part IV of the HPA. Complaints must be submitted in writing; anonymous complaints are not accepted. The person making the complaint (Complainant), the Investigated Member (LPN), and the Investigated Member’s employer (if not the Complainant), are contacted by the CLPNA to review the complaint letter and the complaint process within 30 days of the complaint’s receipt. If warranted, the CLPNA may also take immediate action. This may include a condition or a suspension on the Investigated Member’s practice permit until disciplinary processes are concluded.
STEP TWO: Investigation The CLPNA has the legal authority, under s. 63 of the HPA, to collect any information and relevant documents during an investigation. This may include personal information and
