Habit 4 -- Think Win/Win THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE
28 Feb 2010
Cluster Class Room
by
Ram
Overview
Principles of Interpersonal Relationship Six Paradigms of Human Interaction Examples
Principles of Interpersonal Relationship
Principles of Interpersonal Relationship (Ctd.)
Emotional Bank Account What is Emotional Account?
The amount of trust that has been built up in a relationship. It is possible to make deposits or take withdrawals from the account.
6 major ways of making deposits on the Emotional Bank Account
Understanding the Individual Attending to the Little Things Keeping Commitments Clarifying Expectation Showing Personal Integrity Apologizing Sincerely when You Make a Withdrawal
Six Paradigms of Human Interaction
Win/Win Win/Lose Lose/Win Lose/Lose Win Win/Win or No Deal
Six Paradigms of Human Interaction (Ctd.)
Win/Win
Win/Lose
Agreements or solutions are mutually beneficial Concept that is plenty for everyone.
Use of position, power, credentials, possessions or personality to get one's way Competitive and low-trust situations.
Lose/Win
Lose/Win people are quick to please or appease
Permissive or indulgence
Six Paradigms of Human Interaction (Ctd.)
Lose/Lose
Win
Result of encounters between two Win/Lose individuals Also the philosophy of highly dependent people
Win at all costs. Other people don't matter The most common approach in everyday negotiation
Win/Win or No Deal
If we can't find a solution that would benefit both parties, we agree to disagree Most realistic at the beginning of a relationship or enterprise.
Examples – Win/Win
Examples – Win/Lose
Examples – Lose/Win Outsourcing - Pilot Project (successful transformation) Lose / Win Today Condition Vendor (You) - Lose Client - Win
Win / Win Tomorrow Condition Vendor (You) – Win Client – Win
Examples – Lose/Lose ď °
both people miss out on an opportunity
ď °
not allow either person to achieve his/her goals.
Husband and Wife disagree where to go on vacation. As their frustration builds, arguing turns to fighting. They eventually get fed up and decide to forget taking a vacation.
Thanks
28 Feb 2010
Cluster Class Room
by
Ram