SUMMER 2013
The Heart of Coastal Housing
Summer Fun! Family days out including Coastal’s Tenant Fun day!
MEET GEMMA Loving her adapted home
Be inspired
By Julieann & Paul’s success stories
WIN TICKETS TO GO APE
Coastal Network
Coastal Life
Coastal Life
Margam, Port Talbot
Creatures great and small
Glorious gardens
Summer 2013 COASTAL PEOPLE
COASTAL LIFE
4 6
14 16 20 21 22 25 26 30 32
My Life - Charles Sibanda Gemma Price - loving her adapted home 18 In the Spotlight - Caretakers 29 Julieann and Paul’s slimming success
COASTAL NETWORK 8 11 24 28 32
Margam Get online Sustainable travel Citizen Advice Bureau (CAB) Social media
COASTAL REGULARS
Training Awards Women in construction Moving home Home style Glorious gardens Summer fun For the love of food Bird watch Giving something back
COASTAL MONEY 12 Money matters
31 33 33 34
Talkback with Holly Farrell Dave’s dilemmas Competition winners Insider information
COASTAL COMPETITIONS 13 Win Martin Lewis’ ‘Money Diet’ book 22 Gardens - Spot prizes 27 Win a picnic bag and accessories 30 Win a pair of binoculars 31 Win tickets to Go Ape!
COASTAL VIEWS 10 Your Views - survey results
22
TIPS TO MAKE YOUR GARDEN GLORIOUS THIS SUMMER
2
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GEMMA PRICE LOVING HER NEW ADAPTED HOME
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WANT TO GET ONLINE?
The
sunshine issue
Front Cover photograph Lucia Daniels of Cwmfelin at the 2012 Tenant Fun Day 220 is designed and published in-house by Coastal Housing Group Ltd 3rd Floor, 220 High Street, Swansea, SA1 1NW www.coastalhousing.co.uk Data protection Coastal Housing Group reserves the right to use competition participants’ personal data to inform them of future promotions. Once you have entered a competition you may receive other related promotional offers. If you do not wish for your personal data to be used for this purpose then you ‘opt out’ by contacting the promoter in writing by email. The Promoter may not always be Coastal Housing Group and could be any one of a number of companies associated with providing prizes. Accuracy We try to make sure that the information printed in 220 including prices and availability is correct at time of going to press, but readers should still seek independent advice before relying on any content. We cannot be held responsible for any changes. Colours may vary slightly due to the printing process. We reserve the right to edit any material submitted. We cannot accept any responsibility for errors in articles or advertisements. Copyright No part of 220 may be reproduced in any format without prior permission from Coastal Housing Group. Circulation 6,000 readers Tenants, Staff, Partners, Contractors and Consultants, Councillors, MPs, AMs together with a wide range of people and organisations who have regular contact with Coastal Housing Group.
Summer... a favourite time of year for many. We hope this issue of 220 will help you to make the most of this sunny season. Let’s cross our fingers for shorts and flip-flops (unlike last year’s umbrellas and wellies!) and fine weather for Coastal’s Tenant Fun Day on the 25th July - find your invite on the back page. Holly Farrell has a variety of handy ideas for teens this summer in Talkback and we promote some cheap local activities for the whole family too! You will find information on this year’s Gardening Competition in our Glorious Gardens feature and if you’d like to learn about the wildlife in this area, perhaps the Bird Watch is a good place to start. Be inspired by our real life stories. Julieann and Paul have between them lost the equivalent weight of the average British man! Sporting twins Torin and Vincent and Trainee Vet Jenni tell us how Coastal’s training awards have helped them. If you have a story to tell, we’d love to hear from you! Read some very interesting facts about our Caretakers, Coastal’s largest team, and join us as we go out and about in Margam, looking into the history and culture of this part of Port Talbot. Tenants, Sam and Becky, give us their best money saving advice. Meet Gemma, who tells us how she copes in her purpose built adapted flat. Don’t miss out on winning some brilliant prizes, with chances to win binoculars, a picnic bag, books by Martin Lewis and tickets to Go Ape!
12
TENANTS SHARE THEIR ADVICE ON HOW TO MANAGE MONEY
Happy Summer!
T eam 0 2 2 e h T SUMMER 2013 220 COASTAL MAGAZINE
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My Life Charles Sibanda Meet Charles, Senior Finance Assistant at Coastal and famously known in the 220 office for his home-baked corn bread. But there’s more to Charles than meets the eye.
MY FAVOURITE FOOD IS… rice and chicken with BBQ sauce. It’s the ultimate gym diet food.
I have very little time... to myself but whenever I get a little bit of freedom I go to the gym and also surf the net on my three screen super-computer. Call me ‘Space Shuttle Sibs’!
Happiness is… watching Arsenal win. Being in the gym having a banter with the boys and being at home with the family.
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WHEN I’M NOT WORKING… I’m always on the go! I love spending time with my family, doing my coursework (I’m studying an ACCA – Association of Certified Chartered Accountants). I love going to the gym three times a week. In the office I’m famous for my corn bread which I love to cook. I also spend time avoiding DIY!
My proudest achievement was… being in the final of a tennis tournament at the Queen’s Club in London.
THE BEST PIECE OF ADVICE I’VE BEEN GIVEN WAS…
My favourite cartoon character is… MIKE THE KNIGHT He always finds a solution to the problem with his catchphrase “It’s time to be a knight and do it right.”
nothing is impossible. Keep pursuing and you shall achieve.
I’m most known for… my baking abilities - I once won the ‘Best Taste’ category in the Coastal Bake Off.
WHEN I AM STRESSED... I don’t think I get stressed. I’ve a serious side to me should the need arise but it’s in my nature to be laid back. I’ve taught myself to take everything in my stride, day by day. There’s a solution to most problems - “every ‘ting will be irie.”
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“Although we are close to town, it’s nice and quiet here and the neighbours are lovely.”
Adapted for you
Coastal Housing is here to support and provide our services to people of all backgrounds and requirements. 6
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emma Price is a tenant in Melyn, Neath. She enjoys socialising, listening to music, spending time with her family and attending Shaw Trust. Two years ago, before Gemma became a tenant of Coastal Housing Group, she was working full time as a manageress in a shop. She was a bubbly, confident and outgoing girl.
Gemma has lived in Neath all her life and says that she feels lucky to get a flat close to her family and local amenities. “Although we are close to town, it’s nice and quiet here and the neighbours are lovely.” Gemma is receiving physiotherapy and is slowly learning to walk again with walking aids. “I hope to walk again and I want to lead a normal life.”
Gemma sustained a severe head injury which left her unable to walk and needing the use of a wheelchair. She was unable to access her previous home with the wheelchair, therefore, she could not be discharged from hospital.
Joan says “In the eight months that Gemma has lived here, she has made amazing progress.”
Her mum Joan applied for housing to Coastal. Working with an Occupational Therapist, Coastal Housing planned, designed, and built a flat specifically for Gemma’s individual needs. Gemma now has use of a level-access shower, power operated doors, accessible switches, windows and heating controls, an adapted kitchen and a disabled car parking space.
SHAW TRUST
What Gemma says about her new home: “I love my flat. I can access all the rooms in my wheelchair, I feel so much more independent, I can cook using the height adjustable hob and get in and out of my flat by myself.”
Shaw Trust is a charity that provides support to people with a disability to help them gain life and employability skills, be more independent, active and part of the community. For more information visit: www.shaw-trust.org.uk
DEVELOPING THE FUTURE Finding accessible housing is a major challenge for people with disabilities who want to live independently in the community. Part of the Community Services’ role is to provide accessible homes and services, promote independence and give people choices and control over their daily lives. By developing schemes that integrate housing for disabled people with those for non-disabled people, we prevent social exclusion and break down the isolation and segregation many of them experience. In the last year, we have developed 26 disabled flats and two wheelchair accessible bungalows. Coastal is busy developing and building future homes to suit the requirements of our local people:
ROYAL BUILDINGS
46 Affordable rented flats on Talbot Road
HARVEY CRESCENT
7 two-bedroom bungalows at Aberavon
Of these;
Of these;
9 will be adapted homes for people
3 will be adapted homes for people
with a disability
with a disability
For more information, contact Fiona Leong on 01792 479262.
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Out & About...
Margam Port Talbot
In this issue of 220, we visit the historic Welsh community of Margam. Margam is a suburb of Port Talbot, in the south Wales county borough of Neath Port Talbot. It’s a close-knit community, because many families have made connections through the years to the steelworks and mining communities in the Afan valleys. This has created a good community spirit, where families support each other.
T
he Coastal homes in Margam comprise of a selection of modern family new-build homes, single person flats and bungalows. Originally managed by Dewi Sant Housing, they came under the wing of Coastal following its merger with Swansea Housing Association, in April 2008. The schemes are Tal Y Wern, Pentre Wern, Clos Y Wern, Min Y Don and Groeswen Park.
“During the industrial revolution, Margam became very important.”
Facts about Coastal in Margam: THE FIRST DEVELOPMENT WAS COMPLETED IN 1999.
148 HOMES
8
24 FLATS
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84 HOUSES
40
BUNGALOWS
THE LAST DEVELOPMENT WAS COMPLETED IN 2010
TAKING CARE OF MARGAM Mike Godfrey, Margam’s Area Housing Officer, and Area Caretaker Mike Williams work together to manage the development. It’s been five years since we took over the housing management role at Margam. Since then numerous works have been undertaken, such as drainage renewal, new boundary fencing, additional landscaping and ensuring that the estates are free of litter. Mike has planted additional shrubs throughout the development and transformed the communal land into a large green area. Mike can be found each day, working at the schemes in Margam and has become a very popular addition to the area, where he’s known for his enthusiasm and friendliness with the residents. This helps to keep the development free from litter and vandalism.
MARGAM’S HISTORY Margam is an ancient Welsh community. It was formerly part of the district of Tir Larll, which was dominated by Margam Abbey, and later came into the possession of the Talbot family. During the industrial revolution, Margam became very important. It had a good harbour, which ultimately developed into Port Talbot, and coal deposits. Coal mining in the area took off in the late-18th century. The combination of fuel and good transport links from the harbour made Margam integral to south Wales’ coalfield. The coal workers lived away from the village of Margam, notably in Taibach. Eventually the whole of the parish was taken over by the community of industrial workers and evolved into its modern form as a suburb of Port Talbot.
MARGAM CASTLE Margam Castle is a large Victorian era country house built in Margam, for the Talbot family between 1830 and 1840. It is a classic example of a 'Revival Castle' built in the 19th century during the Gothic Revival.
FAMOUS RESIDENTS OF MARGAM Peg Entwistle, the Broadway actress who jumped to her death from the ’H’ of the Hollywood sign in 1932, was born in Margam in 1908.
The actor Anthony Hopkins was born at 77 Wern Road, Margam in 1937.
The Welsh footballer Alan Durban was brought up in of Bracken Road, Margam.
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Welfare
Reform In December 2012 we sent a survey out to all our residents, so far 56% have been returned. The purpose of the survey is to ensure we have up-to-date details about our residents and to assess how the changes to Welfare Benefits might have an affect.
69%
77%
A bank account will be needed in order to receive payments of Universal Credit. We have been working with Neath Port Talbot Credit Union to set up a ‘jam jar’ account which will be easy for people to use and means your bill payments will be taken care of. Coastal will even pay your joining fee. Contact us for more information.
In the future the majority of benefits claims will need to be made online. We are setting up taster sessions to help get people online, look out for a session near you (see page 11).
stated that they do not use or have an open bank account
744
people will require a reassessment for their Disability Living Allowance Claim from October 2015 We will help the people affected complete the forms to move to the new benefit, Personal Independence Payment.
have no access or know how to use the internet....
62%
have borrowed money in the last 12 months
Did you know that if you borrow £300 from a doorstep lender and repay it over 50 weeks you would pay back £525. The same amount borrowed from a credit union could cost as little as £327 a saving of almost £200!
298
tenants who returned their survey will be affected by the bedroom tax from April 2013
This means that they will have to pay more or start paying towards their rent.
What are we going to do with your information? Each person will be affected by Welfare Reform differently depending on their personal circumstances. We will assess the information you give us to see if we think you will be affected by any of the benefit changes. If we think you will be affected, we will get back in touch with you to offer advice and assistance and to ensure we maximise your income. If you have any queries with regards to Welfare Reform, please speak to your Area Housing Officer. If you have not yet returned your form please call us and we can complete the survey with you over the telephone. 10
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Get
COASTAL IS HERE TO HELP YOU GET ON(LINE) Digital technology and the Internet connects people to: • • • • • • •
Information and advice New/better jobs More Government services Welfare rights Money savings Price comparisons Each other!
However, not everyone has the access, skills or opportunity to make use of digital technology. With this in mind, Coastal has been working with various providers to offer IT classes in both Neath Port Talbot and Swansea. In 2011 Coastal formed a partnership with five other organisations to help provide learning opportunities and access to computers in Swansea’s Sketty Park community. Since then, we have offered free computer drop-in sessions for our residents in the area. The classes are held using laptops (or whatever other devices people bring along!). Weekly classes, which are free for Coastal tenants, take place on Tuesday at: 10am - 12pm Sketty Park Community Centre 2pm - 4pm Hanover Parklands, Sketty Coastal tenants can attend for free and you are welcome to bring your own laptop, mobile phone or other digital technology!
Coastal has also been successful in obtaining a grant to fund a new project called ‘Get NPT Online’. The project – which includes NPT Homes, Communities First and Coastal – helps to promote the advantages of being online. Since April this year, we have been offering free computer classes in Neath Port Talbot at a number of locations.
If you live in Neath Port Talbot and are interested in learning more about computers and the internet, contact Kevin Hedges on 01792 479274.
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Money Matters Managing your money these days is important for everyone. Making sure you are on top of your budget and not getting into debt, so that you can save up for the things you want isn’t always easy.
Working Mum Sam* who lives in Waun Wen with her six year old son and teenage step daughters aged 12 and 14, gave us this advice.
HAVE YOUR CHILD BENEFIT PAID INTO A SEPARATE BANK ACCOUNT... Anything I need to buy for the kids e.g. clothes, swimming lessons, the odd treats is paid from this account. Try not to dip into this money for anything else.
PLAN MEALS FOR THE WEEK AHEAD... It means you only need to buy what you need for the week and stops overspending on your weekly shop.
SAVE UP YOUR TESCO VOUCHERS... You get more value from your Clubcard vouchers when you exchange them for Clubcard rewards - up to four times your voucher value on restaurants and days out. With over 600 rewards to choose from, check out www.tesco.com/clubcard for more information.
USING THIS ADVICE... We were able to take the children to Longleat Safari Park last summer. Tesco Vouchers covered the entry cost for two adults and two children. We paid just £10 for a family room at a Hotel near Longleat, and we had 10% off a meal out thanks to www.myvouchercodes.co.uk *Name changed at tenant’s request
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Single Becky from Briton Ferry told us she gets £105 a week in benefits, which is paid fortnightly.
AT THE BEGINNING OF THE MONTH... I get my first payment and I think, ‘now what do I need?’ I call this my ‘me’ money. I then go to Iceland and stock up on food and essentials for the month.
IN THE MIDDLE OF THE MONTH... I get another fortnight’s money. I call this my ‘bill’ money. I pay my rent contribution, gas, electric, TV and water rates. When I can, I pay a bit in advance each month on my rent, gas and electric. I see this as a way of saving.
WITH MY RENT PAYMENT... I top it up so I am always at least three months in advance – this means that if there is ever an emergency and I had to pay out for something unexpected I don’t have to worry about getting behind with my rent.
WITH THE GAS AND ELECTRIC... if I over pay too much, they send the credit back to me. I am due to get £200 back soon and I will use that money to go towards something I really need.
I DON’T TAKE OUT LOANS... And I don’t pay for anything on credit. I just save up for everything. I don’t have a bank account, but I do have a Credit Union account which I save in and I call that my ‘back up’ money.
I ALSO START PREPARING FOR CHRISTMAS... Throughout the year and will pick up bargains and offers on sale. My friends think I am crackers when I buy presents in April, but come Christmas time it means I have presents for my family without getting in debt.
WE ASKED BECKY IF SHE HAD ALWAYS BEEN GOOD WITH BUDGETING MONEY? I have always been the same. It started when I left home at 21, got married and had a family. The first thing I did was put money away each week for the gas, electric, rates etc. With three kids I had to be organised.
If you need help and advice on how to manage your money or are concerned about getting into debt, there are a number of organisations who can help you such as the Money Advice Service. They provide free, unbiased and independent advice www.moneyadviceservice.org.uk National Debtline: 0808 808 4000
WIN
We have five copies of Martin Lewis’ ‘Money Diet’ book to give away.
To enter this prize draw simply send in your name, address and telephone details. Post to: Freepost Plus RSXA-CJHX-XUXE, Coastal Housing Group, 220 High Street, Swansea, SA1 1NW or email: ask@coastalhousing.co.uk Closing date: 1 September 2013
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On Track for Training Awards
If you’ve ever wanted to attend a training course to improve your job prospects, but felt prevented by cost, then our training awards could be just the thing for you.
Vincent and Torin Murray from Margam have benefited from the award Twins Vincent and Torin are in their second year of a Level 2 BTec in Sports and Leisure with NPT College at its Llandarcy Campus. Both twins ultimately want to work in sport. They were awarded £200 in 2011. Vincent and Torin said about the training award: “It was really helpful. We were able to buy equipment and things that we needed for college. It also paid for bus passes. We wouldn’t have been able to get to college otherwise”. Q: Why a Sports Qualification? A: We have always been interested in and enjoy all sports. Q: What does the Qualification entail? A: We learn about sports motivation, anatomy, physiology, lifestyles of athletes - everything basically to do with sport. Q: What do you hope to do with the qualification? A: Vincent - Become a sports coach. A: Torin - I am not sure yet, but it will be something to do with sport. Q: What would you say to someone else who wanted to do the same course? A: Go for it! Q: Favourite sport? A: Vincent - football. Torin - all sports Q: Favourite footballer and teams? A: Vincent - Alan Shearer. Torin - Gareth Bale A: Vincent - Swansea. Torin - Chelsea!
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C
oastal has set up a fund, so that we can help sponsor you, your partner or family member living with you, towards the cost of further education and training. Priority is given if it will help you to secure a job or better-paid work. The training fund was originally set up as a ‘Soroptimist Bursary’, in recognition of the donation of a property to Coastal by the local branch of the Soroptimists, an international organisation for women in management and professions. It was later agreed that in the spirit of equal opportunity, we could use the award for men too.
Jenni Hopkin from Neath, who has benefited from the award Jenni, who has always loved animals, is training to be a vet at Liverpool University. She was awarded £500 last year. Jenni told us, “The training award was brilliant as it helped towards lots of my course costs. One coursebook alone cost £110.” Q: Why did you want to become a Vet? A: I’d wanted to be a vet since I was about seven years old. I don’t know where it came from. It’s just what I have always wanted to do. I have always loved animals and had cats and rabbits as a child.
The amount The maximum award that can be made is £500 and this can be put towards the cost of course and exam fees, books and equipment, certification, childcare and travel costs.
Who we have helped Over the past few years we’ve made awards that reflect the wide and varied interests of our tenants and their families. These include: • • • • • • • • • • • • • • • • • • •
Hairdressing BVSc Veterinary Science MA Professional Writing BTEC in IT Sports & Leisure Certificate British Sign Language Hot Bamboo Massage NVQ CPCS Telehandler BA Hons Educational Studies MSc Social Research Certificate in Counselling Skills Nail Treatments Certificate Bowen Technique Winter Mountain Leader Access to Counselling & Psychology Investigating the Psychological World Introduction to Social Sciences SIA Door Supervisor & CCTV HNC Animal Studies
How to apply If you wish to apply for funding, give us a call on 01792 479 200 or email ask@coastalhousing.co.uk. We’ll need to do a few checks, but if successful, we will give you a speedy decision.
Q: What qualifications did you need to get in to University A: I obtained GCSE’s in a broad range of subjects at Ysgol Gyfun Ystalyfera. At A-Level I studied Chemistry, Biology, English Lit and Welsh as a first language at AS level and Welsh Baccalaureat. I had to get three A grades. Q: Did you need any work Experience? A: To be accepted on to the University course as well as my A Levels I had to have 14 weeks of work experience. To achieve this I did a variety of different things, including working in a cattery, with a local Vet working unpaid on a Saturday and on a dairy farm. Q: How long does it take to qualify? A: Five years Q: What work experience have you had recently? A: I have spent two weeks in Dublin lambing. In the summer I will be riding out in Newmarket – this will mean working and riding race horses. After that, I will be working on a pig farm in Newcastle Emlyn. Q: What’s the best thing about the work A: Working with the animals. Q: And the worst? A: The prospect of being woken at 4 am in the morning to pull something out of a cow! Q: What advice would you give someone who said they wanted to be a vet? A: You have got to work hard. Go and see a Vet’s practice. Do different things. Make contacts like I have had to do to get the experience. Volunteer with the RSPCA.
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Women in
Construction We meet Claudine Bird, a carpenter for the dynamic and forward-thinking ASW Property Services Ltd. ASW understand that gender has no affect on ability and employ Claudine as well as another female apprentice in an industry that is largely male dominated. Here we speak to Claudine about what it’s like being a female carpenter...
“I’m a carpenter doing a carpenter’s job and gender shouldn’t come into it.” 16
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Q: How did you get into the work and why did you want to be a carpenter? A: I trained as a welder and hydraulics engineer and started by renovating three houses off my own back which gave me experience in carpentry. Then I got involved with a friend of mine who was working for a big developer in London. They were developing and renovating old institutes and things like that into high end properties for footballers and people with that kind of money. I did that for around three and a half years. I didn’t necessarily want to be a carpenter but I was no good in school and better at using my hands so they sent me on vocational training.
“People wouldn’t give me a chance because I was female but if they had just skill tested me they would have seen I could do the job.” Q: What work had you done before or was it straight from school? A: I did some vocational courses in school but trained as a welder and hydraulics engineer straight from school.
Q: What qualifications did you need? A: I have a Lloyds Certificate in Mig, Stick, Tig and Gas welding.
Q: How long was the course and where did you study? A: It was a two year course at the City College Norwich.
Q: What’s it like working in a profession that is usually male dominated? A: I’m a carpenter doing a carpenter’s job and gender shouldn’t come into it. Sometimes when I’m speaking to people on the phone, they think I’m just booking the job and say “when is he coming?” But once I turn up and complete the work they can see there is no difference if a male or female carries out the job. Sometimes it helps if I have to attend a Women’s Refuge, they can feel more assured with a female attending. The bottom line is that my gender doesn’t define my skill or ability to carry out jobs.
Q: What do you like best/least about your job? A: The best thing is definitely the fact that no two days are ever the same and you really never know what you will get when you turn up to work. I couldn’t sit at a desk all day. The worst thing is that sometimes you see people in difficult situations.
Q: How hard was it to get a job as a carpenter? A: Initially, in London it wasn’t too hard at all as I had friends who knew how skilled I was which is how I first got in. But when I moved to Wales it was really difficult. People wouldn’t give me a chance because I was female but if they had just skill tested me they would have seen I could do the job. Fair play to ASW Property Services Ltd as they gave me an opportunity when no one else would.
In March 2013, Coastal hosted a week-long event programme aimed at sharing with women the benefits of working in the construction industry. All sorts of people attended the event at Neath Town Hall, including pupils from Dwr y Felin Comprehensive School. Those who participated were given the chance to join in with practical skills such as wallpapering, brickwork and joinery. There was also an opportunity to speak with women already working in this industry at the final event in Swansea University.
Q: What advice would you give to women who wanted to take up a similar trade? A: Train and learn the skills you want to do and get good at them. Don’t give up and keep trying. I’m quite a strong, confident person and they are traits I think you need. You could take a lot of knock backs when first trying to get started so you need to be thick skinned. Also this is a real vocation, we don’t get the nicest weather here and I’m stuck out in all sorts of weather doing things like clearing guttering or hanging doors so you have to love what you do.
“I didn’t necessarily want to be a carpenter but I was no good in school and better at using my hands so they sent me on vocational training.” SUMMER 2013 220 COASTAL MAGAZINE
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Caretakers in the
Spotlight Want to learn more about our team of 32 Caretakers? Here we get to know some interesting facts about the ‘Men in Purple’, the vital link between our tenants and the office.
A
s Coastal’s largest team, we cover hundreds of miles each year, cutting acres of grass and collecting tons of litter. Our day-to-day is extremely varied. We look after Coastal’s communal areas, planting, keep the kerbsides clean, cut grass, kill weeds, tidy up litter, maintain fences, carry out small repairs, answer tenants’ enquiries and operate CCTV.
We’ve had some very strange requests and always help if we can. We’ve buried guinea pigs, removed a seagull from a bathroom, rescued a Rottweiler, a bearded dragon and even a snake!
Our backgrounds include electronics, carpentry, painting and decorating, house building, engineering, plastering and so many other skills. We use all our experience in our roles at Coastal.
We love sport and it wouldn’t surprise you that we support the Swans and Manchester United - but there’s always one and he supports Dundee United!
We have travelled the world: USA, Egypt, Hawaii, Orlando, Benidorm, Vegas, Red Sea, Rhodes, Majorca, Australia, Cyprus, the Caribbean, Siberia, Tenby and North Wales!
“The staff, particularly our Caretaker, are amazing.” OUR FAVOURITE TOOLS Our favourites range from a blower, cordless drill and screwdriver to WD40, a strimmer, Bosch drill and a mower.
“Caretaker service and attitude is excellent.” 18
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Between us...
“Our Caretaker does a wonderful job, inside and out.”
Our combined age is
1,396 Our average height is
5ft 8” Our most popular names are
Our Achievements... You definitely wouldn’t say we are boring. Between us we have auditioned for ‘Deal or No Deal’ (but didn’t get through, because we were too pink!), turned down a tour with the band Hawkwind (as a lighting technician), represented Wales in the Under 16’s swimming 1500m freestyle, played with the over-35’s against Tottenham Hotspur, jumped out of an aeroplane at 2200ft, been a reserve ball boy at Wimbledon, won at the National Eisteddfod for singing, climbed Pen y Fan in the 300th ascent, worked in a zoo, become a fully-qualified Holistic Therapist and became a new dad!
Chris, Paul, Mike & Scott Our average foot size is
9½ “I think our Caretaker should be voted ‘Caretaker of the Year’”
• • • • • • •
Scuba diving at the Great Barrier Reef See the Northern Lights Go to Hawaii See the Seven Wonders of the World Go Hot Air Ballooning Take a World Cruise Visit Machu Picchu in Peru
Our Bucket List
• • • • • •
Take own children on an all-inclusive holiday Re-visit the Normandy war graves Drive a Harley Davidson on Route 66 See Earth from space Drive a Formula One car Fish for wild salmon in Canada.
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Whether you are transferring, carrying out a mutual exchange or leaving Coastal, there are expectations regarding the state of your home when you move out.
Moving Home Here’s a checklist to consider before you move: We will need to inspect your home when you decide to leave in order to give you enough time to carry out any repairs, replacements or decorating work.
We will need to inspect any improvements that you have carried out in your home. For example, if you installed any new light fittings, you must remove them and replace them with a standard ceiling rose.
If you don’t complete all work by the time your tenancy ends, you will be charged by us to carry out all the work.
Make sure you remove all rubbish and other items from the garden and shed.
As with repairs and redecoration, you must remove all your possessions, furniture and carpets from your home or you may be charged for their removal.
Leave the property clean and sparkling - paying particular attention to the kitchen and bathroom.
DON’T FORGET TO: • • • • • •
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Give us notice to end your tenancy Provide us with your forwarding address and contact number Take Gas and Electricity meter readings and let Welsh Water know that you are moving Redirect your mail If you receive Housing Benefit or Council Tax Benefit, let them know that you are moving Return all keys to Coastal by the tenancy end date.
Home Style
In order to get your home looking great before you move, here are some handy decorating tips: A coat of paint won’t get rid of cracks or small holes. They will need to be filled before you start painting.
Put painters’ tape around doors and windows. It’s a chore, but it’s easier than getting paint off afterwards.
Work your way from top to bottom, remember spilt paint drips downwards. The woodwork should be painted last.
To keep your roller tray clean, wrap a plastic bag around it. When you finish, remove the bag and the tray will be clean to use again.
If you take a break from painting, wrap your brush in cling film or a clean carrier bag.
WHICH PAINT SHOULD I USE? •
Vinyl Matt Emulsion has a non-shiny finish that hides small imperfections on walls or ceilings
•
Vinyl Soft Sheen is more durable than Vinyl Matt and is good for areas that might need a light wash or sponge
•
Vinyl Silk is the most durable and is good for rooms that are more prone to condensation.
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“Instead of growing large amounts of a few varieties of vegetables, I am going to grow smaller amounts of lots of different varieties. This means I won’t be left with lots of vegetables that I don’t need. Also an extra tip: dig sand into the soil for carrots and parsnips to keep it soft.” COASTAL TENANT - PETER LANNEN, SWANSEA
Glorious
Gardens Tips to make your garden glorious this Summer
ATTRACT BEES
SAVE WATER
GO ORGANIC
Bees in your garden will ensure pollination of your plants. Plants to attract them include lavender, rosemary, sunflower, marigold and penstenom. They also love dandelion and clover, so don’t be too quick to dig up those weeds!
Despite all the wet weather this year, we still need to save water, so make sure you use all that rain water in the garden by using a water butt.
Don’t spray plants with pesticides as this will kill off the natural predators such as ladybirds. Planting aromatic herbs between plants can also reduce pests.
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“Bees in your garden will ensure pollination of your plants.”
“Sheep manure is an excellent fertiliser for the garden. We used to collect it locally from the fields in old used ‘sand bags’. Bring it back home and then put the bag in a drum of water and leave it stand for a couple of days. We would then stir it up and then water it all over the garden. It was great for all the garden, but particularly the beans, potatoes and rhubarb. I also always make sure that I have pruned certain shrubs like roses and pampas grass right to the ground by the end of February/early March. Although I was a bit late this year due to the cold weather.” COASTAL TENANT - SANDRA CARSLEY, NEATH
GLORIOUS GARDENS WIN
If you have a ‘glorious garden’ be it a beautiful basket, a perfect pot, a luscious lawn, a variety of veg, or even just a sunny spot then we want to know about it. We’ll be out and about checking out your gardens for the best efforts and giving out spot prizes for all the glorious gardens we see during the first two weeks of July, from 1st to the 12th. So, if you want us to see what you have been growing, or nominate your neighbour, then give us a call on 01792 479200 by 30th June. Or email us at ask@coastalhousing.co.uk or cut out and send us the attached slip.
I AM ENTERING COASTAL’S GLORIOUS GARDENS 2013 Name: Telephone: Address:
Send to: Freepost Plus RSXA-CJHX-XUXE, Coastal Housing Group, 220 High Street, Swansea, SA1 1NW SUMMER 2013 220 COASTAL MAGAZINE
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Find greener (and cheaper!) ways to travel with Travel Plans.
Sustainable
Travel Traveline Cymru is a one-stop travel shop, providing useful travel information to anyone wishing to travel by public transport, bike, on foot or by car. Funded by the Welsh Government, it provides information via a range of services:
Coastal Housing is working with SWWITCH Travel Plan Coordinator Jayne Cornelius, to provide tenants and staff with a range of information on sustainable travel options.
T
ravel Plans are measures that encourage green travel choices. Choosing to travel by public transport, cycling, walking or cutting down on car use (by joining a car-share scheme) will certainly help. But switching to greener modes of transport can save you money too.
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Online Online at www.traveline-cymru.info there’s live chat for assistance in journey plans and timetable enquiries. There’s also a journey planner, from A to B, by bus, rail, coach or bike. Timetables are available for all bus routes – just enter your bus number. Departure boards give live times, if available, of buses and trains. You can even find your nearest bus stop on a map and when the next service calls there!
Mobile You can find information on your mobile, via apps for iPhone and Android. For buses and coaches, find your bus stop on a map and see when the next departure is due. Other ways to use your mobile include our journey planner and to receive Park & Ride and Community Transport information. You can also search bus times by text, by finding a unique code for your nearest bus stop (e.g. PEMAMDA) from the website, using Bus Stop Finder. Text the code to 84268 (charged at your normal tariff) to find out details of the next four buses due at that stop.
Phone Or give Traveline a ring on 0871 200 2233 (cost 10p/minute, plus any additional network charges) to find out travel details for your area. Alternatively, to become involved in a car-share scheme, visit www.sharecymru.com to find a Car-share partner near you.
Summer 2013’s here and it’s time to take the family for some free or cheap days out in your local area.
Summer Fun Family Days Out The National Waterfront Museum in Swansea is staging many events throughout the summer months, including free guided walking tours around the Marina and Kilvey Hill. Free events include ‘Make a tool box with Dad’ and a film showing during Father’s Day weekend (15 and 16 June). Some events require booking and may be age restricted, so call 02920 573600 or visit www.museumwales.ac.uk for more information. Aberdulais Falls is holding family fun weekends throughout the summer holidays. Find out more about Aberdulais Tin Works and Waterfall at www.nationaltrust.org.uk There’s plenty going on at the Gower Heritage Centre this summer. Events include Country Games Day, Beach Fun Day, Medieval Fun Week, Pirate Week and Coracle Weekend. Contact the centre on 01792 371206 or check online at www.gowerheritagecentre.co.uk Wales National Air Show soars over Swansea Bay on 13 and 14 July. Join thousands of people for this amazing free event. Details can be found on www.walesnationalairshow.com or follow them on Facebook or Twitter. Mumbles Raft Race always proves to be a fun, free day out, with as many as 50 homemade rafts taking to the water. This year’s raft race is planned for Sunday 21 July. Email themumblesraftrace@gmail.com or ring 01792 361268 to enter a raft. Or just pop along on the day, to watch the fun unfold from dry land. *Don’t forget to look out for Coastal’s raft manned by a willing crew of Coastal staff*
Free swimming in Neath, Port Talbot and Swansea For those living in the NPT area you can access free swimming for under 16s at selected pools during the school holidays. Check the website for details of participating swimming pools and timetables on www.celticleisure.org or call 0845 1232240. In Swansea, under 16s need to complete an Active Swansea registration form. Visit www.swansea.gov.uk or telephone your local pool to see if they are taking part in the scheme. And last, but definitely not least – come along to our Summer Fun Day! Coastal’s Seaside Fun Day for tenants is being held at St Helens, Swansea on 25 July. See the back of this magazine for details and book your free ticket now. If none of these organised events take your fancy, while away the summer holidays by visiting our fabulous parks, beaches or countryside. Take along a picnic and an outdoor game, for fresh air and exercise. Enter our competition on page 27 to win a fantastic picnic backpack to take on your adventure! SUMMER 2013 220 COASTAL MAGAZINE
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Love SUMMER Food, Love BBQ
For the
Love of food
TOP TIPS to enjoy one of life’s simple pleasures in style this summer: Don’t cook cold meat Make sure meat is at room temperature, not frozen, before cooking so that it cooks right through without burning the surface to a cinder. Thin is in Thin meat means heat can travel quicker to the middle, so it will be easier to cook the meat thoroughly without burning the outside. It is important to cook meat thoroughly, as it’s the best way to kill unwanted bacteria. Preheat properly If you want that lovely BBQ flavor on your food, making sure the grill is hot before cooking is essential. Don’t fuel the fire with fat Drain meat of excess marinade before you grill or cook any marinated meat on the hot plate. Leaving marinade on meat will flare up the flames and turn everything to charcoal.
Love food, Love choice
Summer Refreshing Cocktail
TOP TIP: For the ultimate healthy fast-food, salad is an outright obvious! With so much variation to be had, this low-cost tasty bite will leave you spoilt for choice.
of ginger, apple and vanilla Ingredients: 1 litre of ginger beer 500ml chilled apple juice 500ml vanilla vodka 4 limes 1 apple A piece of ginger Ice cubes
Keep BBQ’s outdoors Lit BBQ’s should never be used in tents, caravans or cabins. Once you have finished cooking, keep the BBQ outdoors because it smokes for some hours after use.
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Method: 1. Fill a large jug or punch bowl with apple juice, ginger beer, vanilla vodka and lime juice 2. Slice the apple and limes into wedges and with the ginger add to the punch 3. Fill the jug/bowl with plenty of ice before serving.
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Did you know? There are more than 60 varieties of lettuce and salad leaves grown in the UK. There are 12 core types of leafy salads available in major supermarkets. One cereal bowl full of 80g of salad leaves counts as one of your five a day.
AL FRESCO DINING When the weather is good picnics are a great way to socialise over food without paying restaurant prices.
Summer Cooler with pineapple and strawberries Ingredients: 1 12oz can of pineapple juice 1 6oz can of limeade 4 cups of cold water 1 litre club soda, chilled Ice cubes A handful of fresh strawberries (optional) Assorted fruits Short (6-inch) wooden skewers Method TIP: For best result, prepare the cocktail up to 24 hours ahead of serving. 1. Fill a large jug with the pineapple juice concentrate, limeade, and water 2. Leave to chill in the fridge for at least 30 minutes 3. To serve, transfer the fruit juice mixture to pitchers and add ice, soda and strawberries 4. Serve with fruit swizzle stick to add more flavour to the drink. Thread assorted fruits and mint sprigs on to each stick.
WIN
COMPETITION:
Win a picnic bag and accessories
For your chance to win this picnic bag and accessories send your name, address and telephone number to: Freepost Plus RSXA-CJHX-XUXE, Coastal Housing Group, 220 High Street, Swansea, SA1 1NW or email: ask@coastalhousing.co.uk Closing Date: 5th August 2013
Tikka Vegetarian Skewers with potatoes and paneer cheese Ingredients: 3 tbsp of Tikka paste 5 tbsp mango chutney 500g tub of yoghurt 250g bag of small new-potatoes 250g bag salad leaves 300g of paneer cheese chunks 2 tsp cumin seeds 3 red onions 2 red peppers 12 chapattis Thumb-size piece of fresh root ginger, finely grated Small pack of mint leaves Method 1. Soak the skewers in water for 30 minutes to help stop them burning while cooking 2. In a large bowl, mix the Tikka paste with half of the yoghurt, the cumin, ginger and seasoning 3. Boil the potatoes in a pan of boiling salted water for seven minutes before draining well 4. Gently marinate the potatoes with the Tikka mixture in the bowl and leave to chill for at least two hours 5. To assemble the kebabs, alternate between threading the marinated potatoes and paneer chunks with the prepared slices of onions and peppers onto the skewers and cover on a tray 6. Add the mango chutney into the remaining Tikka mixture to make a cooling mango yoghurt 7. In a separate bowl, mix the mint leaves with the salad leaves 8. Barbecue or grill the kebabs for 10-15 minutes, turning, until the vegetables are charred and softened 9. Finish by warming through the chapattis on the barbecue 10. Serve the kebabs with the minty salad on the side, mango yogurt and chapattis. SUMMER 2013 220 COASTAL MAGAZINE
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The Swansea Neath Port Talbot Citizens Advice service provides free, independent, confidential and impartial advice to everyone about their rights and responsibilities.
Credit to
Volunteers Swansea Neath Port Talbot Citizens Advice Bureau (CAB)
126 people work for the Swansea Neath Port Talbot CAB 102 of these are volunteers
I
t is not just a support for people in times of crisis; the CAB also has influence on government and organisations to encourage change in policies and laws that affect people’s lives. Volunteering can be flexible to suit, rewarding and varied in many ways but is also a good challenge for those who want to make an active difference to people’s lives. Volunteers also have the opportunity to learn new skills. For many, the best part about volunteering is getting to meet a wide range of people and make new friends. Individuals of all ages, background, skills and experience can volunteer at the Swansea Neath Port Talbot CAB.
“Volunteering for my local CAB is very rewarding. I have met some great and inspiring people, gained valuable skills, and supported my community in a way I never thought I could.” CAB ARE LOOKING FOR VOLUNTEERS Swansea Neath Port Talbot CAB is always on the lookout for volunteers. With Welfare Reform changes currently a hot topic, there are more people turning to the CAB for help and advice than ever before. The increasing demand on its services means more volunteers are needed to help keep things running. If you are thinking of volunteering, or for more information about Swansea Neath Port Talbot CAB, call 01792 474 882, send an email to volunteering@swanseabaycab.org.uk or visit www.swanseaneathporttalbotcab.org.uk
Typical volunteering roles at Swansea Neath Port Talbot CAB:
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Administration
Fundraising
Publicity
Trusteeship
Advice giving
IT
Campaigning
Receptionist
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Coastal’s
Slimming Success Meet Julieann Churchill and Paul Sillitoe who between them have lost a massive 13st 3lbs they both look and feel amazing. Here’s what they have to tell us about their experiences!
AFTER BEFORE
BEFORE
AFTER
PAUL START WEIGHT: 27st 7lbs DURATION: 9.5 months TOTAL WEIGHT LOSS: 10st 7lbs
JULIEANN START WEIGHT: 12st 6lbs DURATION: 22 months TOTAL WEIGHT LOSS: 2st 10lbs Coastal Housing’s Julieann had a bit of a shock after seeing a photograph of herself from the office Christmas party, she didn’t recognise herself. “I was horrified, so the very next morning I went to the gym to start on the road to a new me!” A year on, after hitting a brick wall, Julieann decided to join a slimming club. “With the help of Slimming World, my family and delicious recipes, by October 2012 I’d reached my target weight.” Julieann now has more energy and feels she’s setting a better example to her daughters. “I enjoy keeping fit and as a reward for my efforts, my partner bought me a new mountain bike - my favourite bike ride is around the Swansea Vale area! I still attend group meetings to support friends and I love the fact I have inspired more people to lose weight and start on their own journey to a healthier way of living.”
Paul, who works for Jadon Electrical, decided enough was enough after watching a documentary on TV. “I wanted to lose weight for health reasons and for my kids. My job involves a lot of standing and this was a strain because of my weight. I’d heard success stories about a diet called The 5:2 Diet so decided to give it a go!” Now, a much fitter Paul enjoys a mixture of cardio and weight lifting at the gym and wonders how he ever managed to play for the duration of a rugby match. “How I used to last 80 minutes is beyond me! My whole family have benefitted from my lifestyle change, and I couldn’t have done this without their support.”
“I was horrified, so the very next morning I went to the gym to start on the road to a new me!”
The most effective way to lose excess weight and keep it off is to eat a balanced healthy diet and exercise more. The benefits of weight loss go beyond self-image and will also increase energy, reduce the risk of serious health problems, increase life expectancy and give a confidence boost. Always consult a GP before embarking on any diet change or weight loss plan! SUMMER 2013 220 COASTAL MAGAZINE
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Bird Watch Our Feathered Friends Bird watching, or twitching as it is sometimes known, is fascinating and free!
Pictures
taken b y Mike D avies
Using this ‘Bird watch sheet’ why not get out and about in your garden, in the park, or on the seashore and see how many of these birds you can spot?
WIN
Bird spotting competition For your chance to win a pair of binoculars and a bird spotting book simply name the bird in this picture...
Post your answer to: Freepost Plus RSXA-CJHX-XUXE, Coastal Housing Group, 220 High Street, Swansea, SA1 1NW or email: ask@coastalhousing.co.uk Please include your name, address, email and daytime telephone number. Closing date: 5 August 2013
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Make your own lollipops
Teenage Columnist Holly talksback on activities to keep you busy this summer - at home or out and about.
You can buy special lollipop making trays from most supermarkets and they last ages. Pour your favourite drink in them and put them in the freezer for at least four hours. I love making these because they're easy to make, refreshing and tasty.
Sleep under the stars Sleep in your back garden, in a tent, with some friends or family. If you can't sleep outside, maybe you could put up a tent in your bedroom or living room. Make sure it's completely safe though!
Paint your nails differently Use unusual colours, or even paint each nail a different colour. Also you can buy things like rhinestones and other little nail accessories for very little money. I like to paint Converse, zips and Elmo onto my nails.
Have a game of football or rugby, or other ball game, at your local park. Maybe you could invite your neighbours, friends and family along as well and have a big match or mini tournament.
Create a collage of your favourite things of famous people Use old newspapers or magazines, but make sure you ask permission first! If you really like your finished collage, you could even frame it and put it up in your bedroom.
Create your own pizza You can use anything (edible!) and name your new type of pizza whatever you like. If you want to, you could also create a dessert pizza. Replace the tomato purĂŠe with melted chocolate and top it with sweets and marshmallows.
WIN Have a picnic at a park (or in your garden) with some friends or family.. Pack a bag with some food and something to eat the food with. Take a frisbee or a ball for some extra fun, and don't forget a blanket to sit on!
COMPETITION: Win two tickets to Go Ape A Treetop Adventure based at Margam Park For your chance of winning answer this question: Which historical Family is most associated with Margam Park in the 19th Century? Send us your answer with name, address and tel number to: Freepost Plus RSXA-CJHX-XUXE, Coastal Housing Group, 220 High Street, Swansea, SA1 1NW or email: ask@coastalhousing.co.uk Closing Date: 5th August 2013
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Coastal
Social Media TOP APPS Sleep cycle alarm clock This app is an intelligent alarm clock – it analyses your sleep and will wake you up when you’re at your lightest sleep.
Sleep talk recorder With this you can record on your phone exactly what you say out loud in the night, while you’re happily fast asleep.
Daily burn tracker The tracker will help you manage your diet, fitness and exercise habits.
Red laser This clever app will scan barcodes to give an online price. It can also find deals on products and has a QR code reader included in its features.
Dulux paint Allows you to create your own colour schemes, order tester pots and it will colour match using selected pictures on your phone.
“Users spend an average of 16 minutes on Pinterest a day” “There are 575 ‘Likes’ made on Instagram every second” “5,000,000 images are uploaded each day to Instagram” “If Twitter were a country, it would be the 12th largest in the world”
Join in the conversation… Tweet us @coastalhousing Follow us on Facebook TEXTING FOR TENANTS Coastal is introducing a new text system for tenants. If you report a repair to us, we will automatically send you a reminder text the day. If you want to benefit from this service just make sure we have your mobile number next time you call.
Giving Something Back Over the last year, with the help of our charity group which co-ordinates a variety of events, we have raised over £3000 for local charities from activities both in and out of work.
AMAZING SOCIAL MEDIA FACTS
Here’s how we did it: • • •
Sold all unwanted furniture and art from our old office Held ‘fancy dress’ days, including a Christmas jumper decorating competition and Easter Bonnet parade Had our own Coastal Bake-offs
Some of our chosen charities • • • •
Ty Olwen Singleton Hospital Chemotherapy Unit Alzheimers Society Llys Nini.
This year We’ve already donated £215 to Comic Relief. Check out our ‘Harlem Shake video’, which staff made on the day www.youtube.com/CoastalHousing220
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Dave’s Dilemmas Dave The Sheep helps sort out your life
Q
I AM DREADING THE SUMMER COMING THIS YEAR! Last year we had terrible problems with children coming into the cul-de-sac in the evenings and playing football. They were kicking a ball onto the wall near my house continuously which disturbed me and my family. They also play on the road and nearly hit my car and my neighbour’s car. Sometimes they were out there shouting and screaming until midnight! During the winter it has been quiet but I know that as the nights become lighter that these kids are going to start again.
DAVE SAYS:
I am sorry that you and your family are being disturbed by this. If you live near children, it is reasonable to expect them to play outside, especially in the light summer evenings. However this does not mean that they should disturb other residents. Do the children live within the cul-de-sac and do you know the children or parents? If you do, I would suggest that you approach the parents, if you feel comfortable in doing so, and request that the children play in an area which is more suitable. It is possible that the children and their parents may not be aware that they are causing a nuisance to you. If the problem does persist you can speak to your housing officer, who will approach the parents to make them aware of the problem and request that they resolve the matter. Don’t forget if you are being disturbed, especially late at night, you can ring the police on the non emergency number 101 to report this. I hope you have a good summer!
Competition winners These lucky people have all been successful in our Spring competitions and prize draws: Homeswapper – Monthly Draw Love 2 Shop voucher February - Mr Purdie of Mount Pleasant, Swansea March - Mrs Richards of Sandfields, Port Talbot April - Mr Gill of Aberavon, Port Talbot Winner of Signed book ‘Roman Wales’ Mr Lowe of Cadoxton, Neath Winner of camera Caption Competition Mr Parker of Margam, Port Talbot
CITY AND COUNTY OF SWANSEA SUSPENSION OF RIGHT TO BUY The City and County of Swansea has applied to the Welsh Government to suspend tenants’ right to buy their council homes. As part of this process it has asked Coastal and the other housing associations to seek the views of our tenants. If the suspension proceeds it will last for five years. The reason for the Council seeking to do this is because of the projected shortfall in the number of rented homes that they will need over the next 15 years. This decision by the Council will affect Coastal’s tenants who live in Swansea as the suspension will apply to us as well. Whilst the number of enquiries we receive is very small there may be some who would wish to pursue this acquisition. If you have any comment to make please could you put it in writing to us and we will pass it on to the Council.
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Insider information HomeSwapper Who will you swap with? HomeSwapper is the biggest and best home swapping service in the UK for social housing tenants. Every year the service successfully helps thousands of people swap homes across the UK. As a Coastal tenant this service is completely FREE for you to join, and allows you to find properties from a variety of social landlords, as well as Coastal, giving you a much better chance at finding the swap you want. There is no limit to the number of refusals you make, and you can access the site to explore your options at your own leisure. It only takes four simple steps to get started: 1. Log on to: www.homeswapper.co.uk 2. Enter your details and the type of home you are looking for 3. HomeSwapper automatically matches you to potential home swaps 4. They will email or text you the details of your matches for you to look at.
Making a comment or complaint If you have a problem with any of our services we’ll try our best to resolve it quickly and effectively. All complaints are logged and then passed on to the relevant person in the organisation to deal with it, who will become your named contact. You can also speak to the manager of the relevant team about your complaint. If the problem is out of our control to fix, we will let you know. If you are not satisfied with the outcome, then you can write to the Chairman of our Board of Management, Mr Francis Jones, at our Swansea office address.
Public Services Ombudsman The Public Services Ombudsman for Wales will look into any complaint from a member of the public about the way they have been treated by a public body, including a housing association. Public Services Ombudsman for Wales 1 Old Field Road, Pencoed, Bridgend, CF35 5LJ Phone: 0845 601 0987 Email: ask@ombudsman-wales.org.uk www.ombudsman-wales.org.uk
Address to Serve Notice Section 48(1) of the Landlord and Tenant Act 10987 requires that we provide you with an address at which notices may be served on Coastal Housing Group Ltd, your Landlord. Coastal Housing Group Ltd, 3rd Floor, 220 High Street, Swansea, SA1 1NW
Home Insurance for tenants “HomeSwapper made a tremendous difference to our lives. Following my hip replacement operation it meant that we could move straight into our bungalow.”
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Home contents insurance may be the last thing on your mind, especially when you have lots of other outgoings. But have you thought about how you would replace all your furniture and other possessions if the worst happened and you had a fire, flood or burglary? My Home Contents insurance offers affordable contents cover for leaseholders and tenants. Call: 0845 337 2463
Free Gas Safety Checks By law, all gas boilers and gas fires in housing association properties need an annual safety check by a Gas Safe registered engineer. This will include: • • •
Emergency repairs out-of-hours service
Annual servicing flue and ventilation check Carbon monoxide check Mains wired smoke alarms check.
You MUST allow the gas service engineers working for Coastal Housing into your home to do their work. If we try, and fail, to get access, we will take legal action against you. “Carbon Monoxide can KILL, make sure you get your FREE gas check”
Paying your rent Your rent and any service charges are due weekly in advance and are charged to your account every Monday morning. YOU must make sure that your rent is paid on time. There are lots of easy ways to pay: PayPoint: Use your Allpay card (up to a maximum of £124.99 in any single transaction) anywhere you see the PayPoint sign. Post Office: Pay by cash or cheque at any post office. Cheques should be made payable to: Post Office Ltd Debit or Credit Card: Call Allpay on: 0870 243 6040 or the 24hr service at: www.allpayments.net or pay via our website: www.coastalhousing.co.uk . Follow the link from ‘Tenant Services’ to ‘Pay Rent’. You can also pay by Debit or Credit Card, but NOT cash, at any of our offices. Direct Debit: Pay your rent weekly or calendar monthly in advance by direct debit. Please ask us for a direct debit form. By Cheque payable to: Coastal Housing Group Ltd Write your name and address on the back, send to: Coastal Housing Group Ltd, 3rd Floor, 220 High Street, Swansea, SA1 1NW. Your area Housing Officer or Support Worker can check if you are claiming all the benefits you are entitled to and also give free debt advice, speak to them if you have trouble paying your rent.
Communal areas As of March 2012 the Welsh Fire and Rescue Service Policy stated that no storage or the charging of mobility scooters is permitted in communal areas. The rubber tyres on bikes are also hazardous in a fire so bikes cannot be stored in communal areas either. Coastal is responsible for your communal areas and it is important that all exits leading out are kept clear in case of emergency. If you have any issues or questions about these guidelines or for all rules about communal areas please refer to your tenancy conditions or alternatively you can contact any one of our Housing Officers.
Coastal Housing contact details: Swansea Office: 3rd Floor, 220 High Street, Swansea, SA1 1NW Neath Office: 41-43 Windsor Road, Neath, SA11 1NH Telephone: 01792 479200, email: ask@coastalhousing.co.uk
If you smell gas: Call the National Gas Emergency Line on: 0800 111 999 Emergency Repairs We provide an Emergency Repairs service outside of our normal office hours – at evenings and weekends. Emergency Repairs telephone: 0845 680 8888 (24-hour) Emergencies are classed as: • A major leak • Total failure of electrics • Fire • Locking yourself out • Personal security • Sewage overflow • Complete failure of heating system between 1 November and 1 May. In an emergency we will visit within four hours and the repair will be completed, or made safe, within 24-hours. If the call out is NOT an emergency or it’s your own fault (e.g lost keys) then we will charge you for the work. For general repairs and enquiries: 01792 479200 or contact Coastal Housing Group Ltd.
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