It's, Quality Function Deployment ! (Professional Business Analyst Training organisation)
Quality Function Deployment (QFD):In starting with this “QFD” terminology I start thinking that its not meant for people like me(yes! I belong to Normal crowd). But it is !!. As I am obsessed about quality of product I use, I decide to go further....
So first starts firsts, “Quality”. It is alluring word for any customer. It could be anything services provided by your maid or hotel manager or even a sweet smile of receptionist of any reception desk. But, how to convert this smile in quantitative aspect to create benchmark of satisfaction…?
Here it goes a person with good IQ & good personal, who is more keen to provide consumer satisfaction (Dr. Yoji Akao) did all hard work & came up with solution & technique to find out the functions of quality which are like HOQ (House Of Quality) “Pugh concept Selection”, Modular function deployment [To understand this HOQ & all other technology, we need, another Blog topics consider.]
So Basic QFD approach provide us to satisfy customer through four stages: Traditional BA (Waterfall)
Agile BA
Requirements are documented in Use Cases, Requirements are documented in Epics, User Business Requirements, Functional requirements, Stories and optionally Business (or Essential) Use UI Specifications, Business Rules. cases.
Product Planning - includes defining and prioritizing the customer’s needs; analyzing competitive opportunities, planning a product that responds to the perceived needs and opportunities and establishing critical characteristics and target values.
Focuses on completeness of requirement and spends time in ensuring the requirement is unambiguous and has all the details.
Focuses on understanding the problem and being the domain expert so that s/he can answer questions from the development team swiftly and decisively.
Focuses on ensuring the requirements meet the Focuses on getting a ‘sign off’ on the requirements. currentbusiness needs, even if it requires updating them. Often there is a wall between the BA/Business and Agile BA (Often called as Product Owner) is part of the Development team. the team. Tends to dictate solutions. Long turnaround.
Has to remain in the problem domain, leaving the development team ‘space’ to explore different solutions. Quick turnaround.
Focus on what the requirements document said. In Focus on the functionality of the developed other words, output (Artifact) is a well written software. In other words, output (Artifact) is the thorough requirements document. software that meets thebusiness needs.
ďƒ˜ Assembly/Part Deployment - includes identifying critical parts, components and assemblies of the product, decomposition of critical product characteristics, and translation of critical components into class characteristics and target values. ďƒ˜ Process Planning - includes determining critical processes and process flows, development of required techniques and technology, and establishing process control targets.
ďƒ˜ Process/Quality Control - includes determining individual part and process characteristics, creating process control methods to support measurement and establishing standard inspection and testing processes. throughout this process we maintain Quality Function Deployment Matrix, which defines prioritization & ranking.
Now we can define it in My own term like “ if I am satisfied , they are qualified”. They are able to Transfer my Satisfaction (Quality) to me in my own aspect.
Thanks
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CONCLUSION: Gap Analysis helps organisations in getting comprehensive outlook of an entire organization or respective function or process within the organization and to assess and reassure the current available resources which are apt to meet the future expectations, this result in the decreased project cost, and strict timelines on the other hand
GAPanalysis is an esteemed and most acceptable approach which need to be followed by organizations at all levels of hierarchy to get help in allocation of resources efficiently, crisp planning the budgets and effective prioritizing the needs and requirements.