ADMINISTRATIVE DEVELOPMENT PROGRAM EMPOWERING ADMINISTRATIVE STAFF TO SUCCEED IN THE WORKPLACE
LAST
UPDATED:
MAY 2017
COURSE NAME:
Administrative Skills Development Program (ADP)
COURSE NUMBER: PURPOSE:
As an administrative professional, your job duties are vital to the success of the area you serve. The administrative skills development program will give you the skills you need to complete your job with efficiency and quality. If you are looking to improve your skills in communication, technology, professionalism, and other areas, then this is the program for you.
LEARNING OUTCOMES:
Participants will: Receive instruction on professionalism and credibility Practice customer service and grammar skills Participate in hands-on practice in Microsoft Office programs
CONTENT:
The curriculum is comprised of the following modules: Building credibility Communication Customer service Professionalism Interpersonal relationships Decision making Time management Grammar Written communication Word PowerPoint Excel Outlook
METHODS:
Presentations, discussions, video, case studies, assessment, practical application
NUMBER OF SESSIONS:
16 sessions/one per week
TIME:
8:30 a.m. – 12:30 p.m.
CITY CHARGE:
$480
NON-CITY CHARGE:
N/A
MINIMUM CAPACITY:
5
MAXIMUM CAPACITY:
20
AUDIENCE:
Administrative personnel
Updated December 2016
PREREQUISITES: PRE-TEST:
No
POST-TEST:
Yes
CREDIT:
6.4
Updated December 2016
COURSE NAME:
Customer Service that Wows
COURSE NUMBER: PURPOSE:
Do you get tired of people feeling that government employees are not helpful? Do you want to make a positive impression on your fellow employees as well as on the public? Do you want to know how to handle problem customers? Then this course is for you.
LEARNING OUTCOMES:
Upon completion of this course, participants should be able to identify the difference between internal and external customers and how to make all customers pleased with the service they receive.
CONTENT:
This course focuses on: Understanding internal and external customers Identifying customers’ needs Using outstanding customer service to generate a positive attitude from customers Providing excellent customer service over the phone
METHODS:
Discussion, case studies, projects
NUMBER OF SESSIONS:
4 hours/1 session
TIME:
8:30 – 12:30 pm
CITY CHARGE: NON-CITY CHARGE: MINIMUM CAPACITY: MAXIMUM CAPACITY: AUDIENCE: PREREQUISITES: PRE-TEST: POST-TEST: CREDIT:
.4 CEU
Updated December 2016
COURSE NAME:
ADP – Excel 2010
COURSE NUMBER: PURPOSE:
If you need to know how to complete formulas to make calculations in Excel, then this class is for you.
LEARNING OUTCOMES:
Upon completion of this class, participants should be able to create a spreadsheet, identify parts of the Excel window, use mathematical formulas, format a spreadsheet, use logical functions, and work with charts.
CONTENT:
This class focuses on: Creating and modifying a spreadsheet Entering mathematical formulas Composing logical functions Creating and modifying a chart Adding headers and footers to a spreadsheet
METHODS:
This class will involve discussion and exercises
NUMBER OF SESSIONS:
4 hours/1 session
TIME:
8:30 am – 12:30 pm
CITY CHARGE: NON-CITY CHARGE: MINIMUM CAPACITY: MAXIMUM CAPACITY: AUDIENCE: PREREQUISITES: PRE-TEST: POST-TEST: CREDIT:
.4 CEU
Updated December 2016
COURSE NAME:
ADP – Grammar Part 1
COURSE NUMBER: PURPOSE:
Does it require an apostrophe or not? How do I make it possessive if it is plural? Do my nouns and verbs agree?
LEARNING OUTCOMES:
Upon completion of this class, participants should be able to form the correct possessive, form the correct plurals of nouns and verbs, and place commas correctly.
CONTENT:
This class focuses on: Using apostrophes correctly Correctly punctuating sentences Making nouns and verbs agree
METHODS:
This class will involve discussion and exercises
NUMBER OF SESSIONS:
4 hours/1 session
TIME:
8:30 am – 12:30 pm
CITY CHARGE: NON-CITY CHARGE: MINIMUM CAPACITY: MAXIMUM CAPACITY: AUDIENCE: PREREQUISITES: PRE-TEST: POST-TEST: CREDIT:
.4 CEU
Updated December 2016
COURSE NAME:
ADP – Grammar Part 2
COURSE NUMBER: PURPOSE:
Does it require a hyphen? Should I capitalize this? Which word is correct in this case? How do I write the date?
LEARNING OUTCOMES:
Upon completion of this class, participants should be able to form the correct possessive, form the correct plurals of nouns and verbs, and place commas correctly.
CONTENT:
This class focuses on: Using hyphens Identifying the correct word when words have similar spellings Entering dates correctly
METHODS:
This class will involve discussion and exercises
NUMBER OF SESSIONS:
4 hours/1 session
TIME:
8:30 am – 12:30 pm
CITY CHARGE: NON-CITY CHARGE: MINIMUM CAPACITY: MAXIMUM CAPACITY: AUDIENCE: PREREQUISITES: PRE-TEST: POST-TEST: CREDIT:
.4 CEU
Updated December 2016
COURSE NAME:
ADP – Outlook 2010
COURSE NUMBER: PURPOSE:
If you need to know how to complete formulas to make calculations in Outlook, then this class is for you.
LEARNING OUTCOMES:
Upon completion of this class, participants should be able to send and receive messages, add voting buttons, flag message, attach a file, use the Field Chooser, search for messages, schedule appointments, add contacts, add tasks.
CONTENT:
This class focuses on: creating and sending mail messages adding voting buttons using the To-Do Bar using the BCC field moving a message into the calendar working with the calendar scheduling appointments and events responding to meeting requests adding tasks marking tasks complete
METHODS:
This class will involve discussion and exercises
NUMBER OF SESSIONS:
4 hours/1 session
TIME:
8:30 am – 12:30 pm
CITY CHARGE: NON-CITY CHARGE: MINIMUM CAPACITY: MAXIMUM CAPACITY: AUDIENCE: PREREQUISITES: PRE-TEST: POST-TEST: CREDIT:
.4 CEU
Updated December 2016
COURSE NAME:
ADP – PowerPoint 2010
COURSE NUMBER: PURPOSE:
If you need to know how to create an attractive slide show, then this is the class for you.
LEARNING OUTCOMES:
Upon completion of this class, participants should be able to create a presentation, create a shape, use SmartArt, apply transitions and animations, and use the slide master view
CONTENT:
This class focuses on: creating a presentation navigating within a presentation creating and working with shapes inserting clip art using SmartArt creating and modifying a table adding notes adding transitions, adding animations running a slide show
METHODS:
This class will involve discussion and exercises
NUMBER OF SESSIONS:
4 hours/1 session
TIME:
8:30 am – 12:30 pm
CITY CHARGE: NON-CITY CHARGE: MINIMUM CAPACITY: MAXIMUM CAPACITY: AUDIENCE: PREREQUISITES: PRE-TEST: POST-TEST: CREDIT:
.4 CEU
Updated December 2016
COURSE NAME:
ADP – Time Management
COURSE NUMBER: PURPOSE:
Do you get frustrated because you cannot get everything done? Does it seem that just as you are about to get through a project, something else interrupts?
LEARNING OUTCOMES:
Upon completion of this class, participants should be able to identify methods for organizing information, managing time, completing special tasks, and dealing better with their managers.
CONTENT:
This class focuses on: Organizing all data entry points including e-mail, voicemail, and paperwork Managing time more effectively Prioritizing time Completing special tasks Dealing better with managers
METHODS:
This class will involve discussion, projects, and case studies.
NUMBER OF SESSIONS:
4 hours/1 session
TIME:
8:30 am – 12:30 pm
CITY CHARGE: NON-CITY CHARGE: MINIMUM CAPACITY: MAXIMUM CAPACITY: AUDIENCE: PREREQUISITES: PRE-TEST: POST-TEST: CREDIT:
.4 CEU
Updated December 2016
COURSE NAME:
ADP – Word 2010
COURSE NUMBER: PURPOSE:
If you need to know how to use Word efficiently, then this is the class for you.
LEARNING OUTCOMES:
Upon completion of this class, participants should be able to insert the date, change fonts and font sizes, set spacing between paragraphs, set the page orientation, center a page vertically, create a table, and work with styles.
CONTENT:
This class focuses on: Inserting the current date Working with fonts Formatting a document Adding a page border Creating and formatting a table Adding and modifying styles Adding headers and footers Creating an online form
METHODS:
This class will involve discussion and exercises
NUMBER OF SESSIONS:
4 hours/1 session
TIME:
8:30 am – 12:30 pm
CITY CHARGE: NON-CITY CHARGE: MINIMUM CAPACITY: MAXIMUM CAPACITY: AUDIENCE: PREREQUISITES: PRE-TEST: POST-TEST: CREDIT:
.4 CEU
Updated December 2016
COURSE NAME:
ADP – Written Communication Part 2
COURSE NUMBER: PURPOSE:
If you need to know how to write effective messages, this course is for you.
LEARNING OUTCOMES:
Upon completion of this class, participants should be able to complete a lab assignment based on the objectives taught in the part 2 class.
CONTENT:
This class focuses on: Creating a written document Implementing techniques to effectively write business documents Utilizing outlining Following e-mail protocol Editing and proofreading for complete and professional documents
METHODS:
This class will involve discussion and exercises
NUMBER OF SESSIONS:
4 hours/1 session
TIME:
8:30 am – 12:30 pm
CITY CHARGE: NON-CITY CHARGE: MINIMUM CAPACITY: MAXIMUM CAPACITY: AUDIENCE: PREREQUISITES: PRE-TEST: POST-TEST: CREDIT:
.4 CEU
Updated December 2016
COURSE NAME:
ADP – Written Communication Part 1
COURSE NUMBER: PURPOSE:
If you need to know how to write effective messages, this course is for you.
LEARNING OUTCOMES:
Upon completion of this class, participants should be able to implement techniques to effectively write all types of business documents, utilize outlining to plan documents, follow acceptable e-mail protocol, and edit and proofread documents.
CONTENT:
This class focuses on: Implementing techniques to effectively write business documents Utilizing outlining Following e-mail protocol Editing and proofreading for complete and professional documents
METHODS:
This class will involve discussion and exercises
NUMBER OF SESSIONS:
4 hours/1 session
TIME:
8:30 am – 12:30 pm
CITY CHARGE: NON-CITY CHARGE: MINIMUM CAPACITY: MAXIMUM CAPACITY: AUDIENCE: PREREQUISITES: PRE-TEST: POST-TEST: CREDIT:
.4 CEU
Updated December 2016