Cisco CODE: 642-243 Exam Name: Cisco Unified Contact Center Enterprise Support 15% Discount Coupon: 52192S1005
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Question: 1 DRAG DROP Common configuration elements occur across Cisco Contact Center Enterprise solution components. Drag and drop the Cisco Unified ICM configuration elements on the left to the matching Cisco Unified Communications Manager and IP IVR configuration elements on the right-Drag and drop question. Drag the items to the proper locations.
Answer:
Question: 2 DRAG DROP In the Cisco Unified Contract Center Enterprise Solution, "Translation Route to VRU" node in the Cisco Unified ICM Script Editor has several options that can be used for intelligent routing. Drag
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and drop the option on the left to its function on the right-Drag and drop question. Drag the items to the proper locations
Answer:
Question: 3 In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the system; however, the agent is unable to log in to the system. The agent is using the same type of phone and has the same CTI OS desktop setup as other agents who are able to log in without issue. What are two possible causes for this issue? (Choose two.) A. The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop. B. The new phone used by the agent is not associated with IVRJtapiUser.
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C. A new Device Target needs to be added for the phone in the Config (for example,/devtype ipphone/DN 12345). D. The phone has call forwarding and call waiting enabled. E. The new phone used by the agent is not associated with PGJtapiUser.
Answer: C,E
Question: 4 Refer to the exhibit.
In the Cisco Unified Contact Center Enterprise solution, there are a number of different log files that are generated by different components and processes in the solution. Identify the specific process that generated the log file. A. CTI OS (Server) B. CTI OS (Client) C. JTAPI Gateway Qgw) D. UC Manager PIM (Enterprise Agent PIM) E. ICM Call Router (rtr)
Answer: D
Question: 5 Refer to the exhibit.
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In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the caller to opt out and leave a voice-mail message for an agent team while in queue. The Cisco Unified IP IVR application "Scriptl .aef" is called to prompt the caller and transfer the call to voice mail. What impact does the script shown in the exhibit have on the system? A. Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Abandoned" in the Cisco Unified CCE Call Type reporting. B. Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Transferred Out" in the Cisco Unified CCE Call Type reporting. C. Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Handled" in the Cisco Unified CCE Call Type reporting. D. All calls that are sent to this script will be sent to the vmEXT using the Call Redirect step. E. Callers will remain in queue after they leave the voice-mail message.
Answer: A Microsoft
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Cisco CODE: 642-243 Exam Name: Cisco Unified Contact Center Enterprise Support 15% Discount Coupon: 52192S1005
Click the link below to buy full version as Low as $39
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Cisco
MB6-871 MB6-872 MB6-884 MB6-886 MB7-702 70-410 70-413 70-417
640-692 642-584 642-742 642-993
642-427 642-637 642-983 642-999
642-980
70-461 70-463 70-465 70-481 70-483 70-485 70-497 70-685 70-687 74-322 77-881 98-361
644-066 646-206 650-153 650-196 650-297 650-474 700-101 646-048 640-722 500-005 646-365 500-005
644-068 500-005
70-462 70-464 70-466 70-482 70-484 70-486 70-498 70-686 70-688 74-324 77-885 98-365
Microsoft
6
646-580 650-179 650-292 650-473 500-254 640-803 642-998 500-254 200-101
648-266 100-101
IBM
IBM 00M-617 LOT-440 LOT-442 000-N12
000-176 000-283 000-670 000-N19
00M-513 00M-620 00M-667 LOT-929 00M-639 00M-645 000-N28 00M-512 00M-668 00M-646 00M-648 000-N23
00M-617 000-N40 00M-222 00M-245 00M-643 00M-249 000-N31 00M-513 00M-638 00M-647 00M-662 000-N25
HP HP5-Z01D HP2-N43 HP2-N28
HP5 K02D
HP5-K01D HP5-H01D HP0-D12 HP0-M57 HP0-Y43 HP2-B87 HP2-E43 HP2-E46 HP2-E50 HP2-E53 HP2-H24 HP2-K24 HP2-K31 HP2-N33
HP0-D15 HP0-S35 HP2-B82 HP2-B91 HP2-E45 HP2-E47 HP2-E51 HP2-H23 HP2-K23 HP2-K28 HP2-N31 HP2-Q06
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Others CMA CPIM E20-553 CFA-Level-III 1Z0-460 IIA-CGAP M70-301 CHFP 1Z0-466 CMQ-OE 1Z0-593 IIA-CFSA CSSGB CTAL 1Z0-465 CPFO PSP CFE CQIA RHIA 00M-617 CTFA MSC-431 CFA-Level-I CPEA AFE CRCM 1Z0-559 CTAL-TA 002ARXTROUBLESHOOT
Symantec