ASQ CODE: CQIA Exam Name: Quality Improvement Associate Certification
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Question: 1 With which of the following processes is Problem Management least likely to interface on a regular basis? A. IT Financial Management B. Change Management C. Incident Management D. Availability Management
Answer: A Question: 2 Which of the following places Problem Management activities in the correct order: A. Identify and record, classify, investigate and diagnose, raise an RFC, review the change B. Investigate and diagnose, raise an RFC, classify, identify and record C. Identify and record, investigate and diagnose, raise an RFC, classify, review the change D. Review a change, classify, identify and record, investigate and diagnose, raise another RFC
Answer: A Question: 3 Which of the following activities may, exceptionally, be omitted for an urgent change? 1. Recording that the change has been made 2. Testing the change 3. Holding a CAB meeting 4. Establishing a back-out plan A. All of them B. 2 and 4 C. 2 and 3 D. 3 and 4
Answer: C Microsoft
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Question: 4 Why is Service Management so important to IT service providers? A. The success of many businesses depends upon the quality of their IT B. It's the only way to manage IT in the Internet age C. It's contained within the IT Infrastructure Library D. It's the first non-proprietary initiative for the management of IT systems
Answer: A Question: 5 Which of the following is NOT the responsibility of the Release Management process? A. The physical aspects of software control B. Ensuring that the accuracy of CMDB entries concerning software CIs is maintained C. Helping to determine the software release policy D. Distributing software
Answer: B Question: 6 A service-based (rather than a customer-based) SLA: A. Covers all services for a particular customer B. Covers a set of similar services, for a single customer C. Covers all services D. Covers a single service, for all of the customers of that service
Answer: D Question: 7 Possible problems with Change Management include:
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A. Greater ability to absorb a large volume of change B. Increased visibility and communication of changes C. Lack of ownership of impacted services D. Better alignment of IT services to actual business needs
Answer: C
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ASQ CODE: CQIA Exam Name: Quality Improvement Associate Certification
Click the link below to buy full version as Low as $39
http://www.testsexpert.com/CQIA.html Microsoft
Cisco
IBM
HP
Other
MCTS 70-336 70-337
CCNA 640-911 642-998 642-997 642-902
IBM Lotus
00M-244 000-M60
AIS
MBS 70-332
CCNP 642-832 642-813 642-825 642-845
LOT-442 000-M44
MCAS 77-602
CCSP 642-627 642-637 642-647 642-545
000-444 000-910
MCSE 70-281 70-282
CCIE 350-001 350-018 350-029 350-060
COG-105 COG-185
MCSA 2003 70-620
DATA CENTER 642-972 642-973 642-974 642-975
000-005 000-032
70-323 9L0-063 9L0-010 9L0-517 HP2-E53 70-321 650-179 E20-533 00M-646 MB2-876 646-206 9L0-412 MB6-884 220-701 650-196 3305 MB6-871 HP2-Z22 9L0-518 9A0-146 HP2-H23 000-184 1Z0-527 HP2-B91 000-781 M70-201 N10-004 7004 HP3-X11 312-50v8
70-462
98-361
MB3-861
77-601 77-604 70-284
70-461 70-680
70-463
MB3-862
77-605 70-285
70-291
Microsoft
5
IBM
LOT-403 000-M62
IBM Mastery
000-M43 000-M45
HP0-311
HP0-M28
HP0-A25
HP0-M30
APC
HP2-K10 HP2-B93
HP0-M98 HP0-H22
Solutions Expert
MASE HP0-J33 HP0-M48 HP0-M49 HP0-M50
IBM Cognos
ASE
000-640 000-913 COG-180 COG-200
IBM Specialist
000-015 000-042
HP0-066 HP0-781
HP0-082 HP0-782
CSE
HP0-090 HP0-277
HP0-276 HP0-760
HP Cisco Oracle Instant download after purchase
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Symantec