HP CODE: HP2-N40 Exam Name: Implementing HP SaaS Solutions [2013]
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Question: 1 Who will provide training, mentoring, best practices, and technical support to the customer? A. Technical account manager B. Partner Success Manager C. customer partner D. customer
Answer: A Reference: http://www.ts.avnet.com/uk/vendors/hp/assets/hp_saas_quality_centre_services_data_sheet. pdf (page 1, training and mentoring)
Question: 2 What is the purpose of the HP SaaS Partner Delivery Handbook? A. It is part of the sales collateral to aid in selling the service. B. It is a document to aid in planning. C. It is a customer-facing document to aid in getting support form HP SaaS. D. It is a service delivery guide for the Partner Customer Success Manager.
Answer: D
Question: 3 According to the ALM Partner Handbook, what is the prerequisite step for Software Packs and Patches before they are deployed to production? A. HP RnD provides testing benchmark results before they are approved for production. B. All HP GA service packs and unit patches undergo HP SaaS RND QA testing before they are approved for release on HP SaaS servers. C. All Service Packs and Patches are tested by GSD before they are approved for production
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deployment. D. All software updates must follow the ITIL CMS process.
Answer: B
Question: 4 What are project creation, user management, authentication policy, and role management examples of? A. SOC responsibility B. PSM responsibility C. Customer partner responsibility D. Customer responsibility
Answer: D
Question: 5 You open a severity critical issue and have been working with an SOC engineer to solve the problem. The time to resolve exceeds the SLO defined in the support datasheet, and you believe you are not making progress. You feel you need to escalate further. According to the ALM Partner Handbook, what is the protocol? A. Send an email to SaaS Support with the subject line: 911. B. Call the SOC and ask to speak to the lead manager on duty. C. Contact the sales representative to help you resolve the issue. D. Contact your Partner Success Manager as your first management escalation point.
Answer: D
Question: 6 According to the ALM Partner Handbook, the QC RACI chart lists the task acquiring UFT licenses and software, who is responsible for acquiring UFT licenses and software?
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A. the Partner Customer Success Manager B. HP Sales Representative C. SaaS SOC D. Saas Partner Success Manager
Answer: D
Question: 7 According to the shared and dedicated HP QC datasheet, what is the service support model for each offering? A. All services are delivered by SaaS consultants. B. All services are delivered by the SaaS Service Operation Center. C. All services are delivered through self-service. D. All services are delivered by the Partner Customer Success Manager, with no SaaS involvement.
Answer: B Reference: http://h30458.www3.hp.com/media2.php/EZINE/September%20Infographics/DE%20local%20c ontent/4AA3-9022ENW.pdf (page 3, service request submission)
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HP CODE: HP2-N40 Exam Name: Implementing HP SaaS Solutions [2013]
Click the link below to buy full version as Low as $39
http://www.testsexpert.com/HP2-N40.html Microsoft
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IBM
HP
Other
MCTS 70-336 70-337
CCNA 640-911 642-998 642-997 642-902
IBM Lotus
00M-244 000-M60
AIS
MBS 70-332
CCNP 642-832 642-813 642-825 642-845
LOT-442 000-M44
MCAS 77-602
CCSP 642-627 642-637 642-647 642-545
000-444 000-910
MCSE 70-281 70-282
CCIE 350-001 350-018 350-029 350-060
COG-105 COG-185
MCSA 2003 70-620
DATA CENTER 642-972 642-973 642-974 642-975
000-005 000-032
70-323 9L0-063 9L0-010 9L0-517 HP2-E53 70-321 650-179 E20-533 00M-646 MB2-876 646-206 9L0-412 MB6-884 220-701 650-196 3305 MB6-871 HP2-Z22 9L0-518 9A0-146 HP2-H23 000-184 1Z0-527 HP2-B91 000-781 M70-201 N10-004 7004 HP3-X11 312-50v8
70-462
98-361
MB3-861
77-601 77-604 70-284
70-461 70-680
70-463
MB3-862
77-605 70-285
70-291
Microsoft
5
IBM
LOT-403 000-M62
IBM Mastery
000-M43 000-M45
HP0-311
HP0-M28
HP0-A25
HP0-M30
APC
HP2-K10 HP2-B93
HP0-M98 HP0-H22
Solutions Expert
MASE HP0-J33 HP0-M48 HP0-M49 HP0-M50
IBM Cognos
ASE
000-640 000-913 COG-180 COG-200
IBM Specialist
000-015 000-042
HP0-066 HP0-781
HP0-082 HP0-782
CSE
HP0-090 HP0-277
HP0-276 HP0-760
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