ISEB CODE: ITILF2011 Exam Name: The ITIL Foundation - 2011
Click the link below to buy full version as Low as $39
http://www.testsexpert.com/ITILF2011.html
Type
Microsoft
1
IBM
Demo
HP Cisco Oracle Instant download after purchase
http://www.testsexpert.com/ITILF2011.html
Symantec
Question: 1 Which one of the following is the BEST description of a service level agreement (SLA)? A. The part of a contract that specifies the responsibilities of each party B. An agreement between the service provider and an internal organization C. An agreement between a service provider and an external supplier D. An agreement between the service provider and their customer
Answer: D Question: 2 Which one of the following is NOT part of the service design stage of the service lifecycle? A. Designing and maintaining all necessary service transition packages B. Producing quality, secure and resilient designs for new or improved services C. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced D. Measuring the effectiveness and efficiency of service design and the supporting processes
Answer: A Question: 3 Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach? A. Implementing service and process improvements B. Reviewing measurements and metrics C. Creating a baseline D. Defining measurable targets
Answer: D Question: 4 Microsoft
2
IBM
HP Cisco Oracle Instant download after purchase
http://www.testsexpert.com/ITILF2011.html
Symantec
What is the name of the group that should review changes that must be implemented faster than the normal change process? A. Technical management B. Emergency change advisory board C. Urgent change board D. Urgent change authority
Answer: B Question: 5 What should a service always deliver to customers? A. Applications B. Infrastructure C. Value D. Resources
Answer: C
Microsoft
3
IBM
HP Cisco Oracle Instant download after purchase
http://www.testsexpert.com/ITILF2011.html
Symantec
ISEB CODE: ITILF2011 Exam Name: The ITIL Foundation - 2011
Click the link below to buy full version as Low as $39
http://www.testsexpert.com/ITILF2011.html Microsoft
Cisco
IBM
HP
Other
MCTS 70-336 70-337
CCNA 640-802 640-822 640-816 640-460
IBM Lotus
000-M42 000-M60
AIS
MBS 70-332
CCNP 642-832 642-813 642-825 642-845
000-G01 000-M44
MCAS 77-602
CCSP 642-627 642-637 642-647 642-545
000-444 000-910
MCSE 70-281 70-282
CCIE 350-001 350-018 350-029 350-060
COG-105 COG-185
MCSA 2003 70-620
DATA CENTER 642-972 642-973 642-974 642-975
000-005 000-032
70-323 9L0-063 9L0-010 9L0-517 HP2-E53 70-321 650-179 1Y0-A20 00M-646 MB2-876 646-206 9L0-314 MB6-884 220-701 650-196 3305 MB6-871 HP2-Z22 9L0-407 9A0-146 HP2-H23 000-184 1Z0-527 HP2-B91 000-781 M70-201 M70-101 7004 HP3-X11 HP3-X08
70-462
98-361
MB3-861
77-601 77-604 70-284
70-461 70-680
70-463
MB3-862
77-605 70-285
70-291
Microsoft
4
IBM
000-M41 000-M62
IBM Mastery
000-M43 000-M45
HP0-311
HP0-M28
HP0-A25
HP0-M30
APC
HP0-D11 HP0-S29
HP0-J37 HP0-P14
Solutions Expert
MASE HP0-J33 HP0-M48 HP0-M49 HP0-M50
IBM Cognos
ASE
000-640 000-913 COG-180 COG-200
IBM Specialist
000-015 000-042
HP0-066 HP0-781
HP0-082 HP0-782
CSE
HP0-090 HP0-277
HP0-276 HP0-760
HP Cisco Oracle Instant download after purchase
http://www.testsexpert.com/ITILF2011.html
Symantec