Oracle CODE: 1Z0-465 Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
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Question: 1 Which incident field is designed to be used by your customer to standardize tracking of how incidents are resolved? A. Response Message B. SLA Instance C. Severity D. Disposition E. Source
Answer: B Question: 2 View the Exhibit.
Your customer has “Gold” level SLAs being applied to organization automatically with an organization rule. After six months the business decides to reduce the turnaround time for the response. Instead of responding in 24 hours yours agents need to respond to the end customers within the business hours. You modify the Gold SLA to reflect this change but you notice that the SLA reports are still using a 24 hours response time. Which statement is correct? A. Your site has been corrupted with “Ghost” SLAs (See Exhibit). B. You have not activated the rules so the updated SLAs are not being applied. C. Updating the SLA will not automatically update the organization’s SLA. D. The SLA reports will need to be modified to use the new SLA.
Answer: A Microsoft
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Question: 3 Your customer was reviewing published answers in their knowledgebase. They noticed that several of the answers had irrelevant answers listed in the “Answers other found helpful” section of the answer detail page. What step is required to eliminate the individual irrelevant answers? A. Remove the related answers widget from the Customer Portal page. B. Remove the irrelevant answers from manually related answers. C. Block the irrelevant answers from Learned Links. D. Delete the irrelevant answers from Sibling Answers.
Answer: D Question: 4 Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow. They have noticed an issue that all of their agents cannot end the script of the places that were designed to. Identity the two reasons for this. A. There are no exit or finished events being triggered on the script pages. B. The agents cannot get to the pages where they can end the script. C. There are no return events listed in the incident workflow for the script to use. D. There are no script beginning and ending buttons enabled for the script pages.
Answer: B Question: 5 Your customer has two different types of end customers that will be visiting their knowledgebase website. The types are “public customers” and “registered customers”. They would like to present additional knowledgebase answers to the registered customers. Choose the two statements required to set up this type of environment.
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A. Set up an access level without customer visibility and assign it to the registered customer answers. B. Ensure registered customers in to the knowledgebase website and are assigned a service level with the access level to their account. C. Create special Products and Categories for the registered customer answers. D. Set up an access level without customer visibility and assign it to all the customer answers. E. Create a special public answer status for the registered customer answers.
Answer: B,C
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Oracle CODE: 1Z0-465 Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials
Click the link below to buy full version as Low as $39
http://www.testsexpert.com/1Z0-465.html Microsoft
Cisco
IBM
HP
Other
MCTS 70-336 70-337
CCNA 640-911 642-998 642-997 642-902
IBM Lotus
00M-244 000-M60
AIS
MBS 70-332
CCNP 642-832 642-813 642-825 642-845
LOT-442 000-M44
MCAS 77-602
CCSP 642-627 642-637 642-647 642-545
000-444 000-910
MCSE 70-281 70-282
CCIE 350-001 350-018 350-029 350-060
COG-105 COG-185
MCSA 2003 70-620
DATA CENTER 642-972 642-973 642-974 642-975
000-005 000-032
70-323 9L0-063 9L0-010 9L0-517 HP2-E53 70-321 650-179 E20-533 00M-646 MB2-876 646-206 9L0-412 MB6-884 220-701 650-196 3305 MB6-871 HP2-Z22 9L0-518 9A0-146 HP2-H23 000-184 1Z0-527 HP2-B91 000-781 M70-201 N10-004 7004 HP3-X11 312-50v8
70-462
98-361
MB3-861
77-601 77-604 70-284
70-461 70-680
70-463
MB3-862
77-605 70-285
70-291
Microsoft
5
IBM
LOT-403 000-M62
IBM Mastery
000-M43 000-M45
HP0-311
HP0-M28
HP0-A25
HP0-M30
APC
HP2-K10 HP2-B93
HP0-M98 HP0-H22
Solutions Expert
MASE HP0-J33 HP0-M48 HP0-M49 HP0-M50
IBM Cognos
ASE
000-640 000-913 COG-180 COG-200
IBM Specialist
000-015 000-042
HP0-066 HP0-781
HP0-082 HP0-782
CSE
HP0-090 HP0-277
HP0-276 HP0-760
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