Weingarten Learning Resources Center

Parents and family members are often the first to hear about students’ academic challenges and stress surrounding assignments and exams. The Weingarten Center houses three central University services that support the academic lives of Penn’s undergraduate and graduate students. All Weingarten Center services and programs are free and confidential.

Learning Resources

Learning Resources helps students expand University-relevant study strategies to meet the academic challenges that accompany the many opportunities to learn and grow intellectually. Professional instruction in academic reading, writing, study strategies, and time/project management is available through individual appointments and walk-in sessions. Group instruction is also available through workshops that address the needs and interests of specific groups of students. A signature workshop series, Mastering the Ivy League, is held each fall for first-year students. The Fresh Start workshop series is held each spring semester.

Tutoring Services

Tutoring Services offers Penn undergraduate students free, accessible, and convenient options to supplement their academic experience. Learning Resources focuses on academic skill building, whereas Tutoring Services offers a way for students to get assistance in course content. Tutoring comes in a variety of formats ranging from a weekly appointment with an assigned tutor to drop-in tutoring services. Student Disability Services (SDS)

Student Disability Services (SDS) helps self-identified students with disabilities access equal opportunities in all academic and University-sponsored programs. Professional staff work with individual students to transition from high school to Penn. The staff evaluates documentation, determines reasonable accommodations, and provides information and disabilityrelated assistance.

Weingarten Learning Resources Center Ȱ Stouffer Commons 3702 Spruce St, Suite 300

Philadelphia, PA 19104 Л (215) 573-9235 Ɩ (215) 746-6320 î wlrc.vpul.upenn.edu

3Student Services

Student Registration and Financial Services (SRFS)

Student Registration and Financial Services (SRFS) is your one-stop resource for financial aid, student accounts and billing, student employment, registration, and student records. Staff from the SRFS Student Services Center are prepared to answer your questions virtually and eventually in person at the Franklin Building (3451 Walnut St). If you require counseling or more in-depth service, they will connect you with a financial aid counselor, student account specialist, or academic services team member for further assistance.

The Office of the University Registrar

Using our electronic resources, your student can search and register for courses, check exam times and locations, view grades, request enrollment verifications, and order transcripts. Our knowledgeable and friendly staff are available to provide services by email and over the phone during regular business hours. If you wish to speak to the Office of the University Registrar on your student’s behalf, they must indicate on Penn InTouch that the University has permission to share academic record information with you. Л (215) 898-6636 ƍ registrar@upenn.edu î srfs.upenn.edu/registrar

Student Financial Services (SFS)

Student Financial Services provides financial guidance related to your student’s educational costs. This includes student employment information, financial aid, loans and payment plans, and billing. With a focus on customer service, Student Financial Services handles a variety of calls and email correspondence on a daily basis. The office is open during business hours for phone calls and virtual visits using Zoom. If you wish to speak to Student Financial Services on your student’s behalf, they must indicate on Penn InTouch that the University has permission to share financial information with you. Л (215) 898-1988 ƍ sfsmail@pobox.upenn.edu î srfs.upenn.edu/sfs

Student Employment

Student Employment, part of Student Financial Services, provides academic year job listings, including both work-study jobs and jobs for students who do not receive a work-study award. International students will need to comply with certain immigration rules even for on-campus jobs. Visit the website for details. Л (215) 898-6966 ƍ seomail@pobox.upenn.edu î srfs.upenn.edu/student-employment

Financial Aid

Penn meets 100% of an undergraduate student’s demonstrated financial need with a financial aid package consisting of grants and work-study funding. Penn is the largest institution in the country to offer grant-based financial aid awards to traditional undergraduate students. If your student does not receive aid, keep in mind that Penn will review financial aid applications at any time during the undergraduate years if your family’s financial situation changes. The SRFS website has checklists for financial aid applications and details on both federal and private loan programs. î srfs.upenn.edu/financial-aid

Financing and Payment Plans

Penn offers several payment plans and financing opportunities to assist with your student’s educational expenses. Families can select one plan, or combine several, to meet their needs. If you decide to borrow, we recommend federal loan programs (Federal Direct Loan for students and Direct PLUS Loan for parents), as repayment is more flexible. Payment plans that do not charge interest include the Penn Payment Plan and the Tuition Prepayment Plan. î srfs.upenn.edu/billing-payment/ financing-and-payment-plans

Outside Scholarships

Outside scholarships (i.e., scholarships awarded from sources outside the University) can be an important resource. Penn students may pursue outside scholarships to avail themselves of additional financial flexibility. More information on outside scholarships, including their impact on a student’s needbased financial aid package, can be found on the SRFS website. î srfs.upenn.edu/financial-aid/outsidescholarships

About Your Student’s Bill

Penn.Pay is Penn’s online billing system through which your student receives their student account bill. Your student can review new daily activity and opt to pay their bill online, securely and efficiently. To comply with federal regulations (FERPA), your student must invite you to be an Authorized User in order for you to access Penn.Pay. Your student’s first bill is sent at the beginning of July, with a due date near the end of July (check the billing schedule on the SRFS website for exact dates). When the bill is ready, SRFS will send an email notification to your student’s University email address and any other addresses added to Penn.Pay. SRFS will send a new bill each month reflecting any additional charges.

Full payment of the student account bill is due by the date indicated on the statement. Students are responsible for paying any amounts not covered by financial aid, loans, outside scholarships, or payment plans. A late payment penalty of 1.5% of any past due balance will be assessed and may result in the account being placed on financial hold, which restricts future registration, diplomas, and transcripts. You can make your payment with a U.S. checking or savings account or your credit card. Note that a convenience fee will be assessed and will be posted to your credit card statement. Penn does not receive any compensation or portion of the convenience fee. Personal checks are also accepted through mail or in person, or funds can be sent via a wire transfer. Penn does not accept cash payments for student accounts. î srfs.upenn.edu/billing-payment

The Must-Do List

We strongly encourage you to review the SRFS Must-Do List with your student and have them complete it as soon as possible. The Must-Do List addresses your student’s safety on campus, privacy rights, signing up for Penn.Pay, and enrolling in direct deposit for easy payment of work-study funds and student account refunds. î srfs.upenn.edu/must-do

Financial Wellness @ Penn

This SRFS initiative aims to enhance students’ financial well-being by providing personal finance education, tools, and resources. Our goal is to help students feel empowered to set financial goals, make informed financial decisions, and improve their financial behaviors. We believe every student should leave Penn with a plan for their financial future. Look for opportunities to engage with Financial Wellness during NSO and online. î srfs.upenn.edu/financial-wellness

Campus Express

Campus Express allows your student to sign up for many essential student services at Penn. Your student should first go to Campus Express Online, which opens in June.

They can get a jumpstart on many critical actions such as getting a PennCard, confirming their housing, and selecting a dining plan. With Campus Express Online, students have direct access to a majority of the services they’ll need to make their life at Penn safe, convenient, and comfortable. They can apply for a University identification card, see their room layouts, download their free copy of Office 365 ProPlus, take advantage of educational discounts on computers, buy textbooks, register property, sign up for a dining plan, and learn about transportation and banking options. To access Campus Express, students will need a PennKey. A mailer explaining all the online services is sent to the homes of all new students in May. Campus Express opens for newly admitted undergraduate students on June 1, 2021. Upperclass students can access the online services at any time. Go to campusexpress.upenn.edu to learn more.

PennCard, PennCash, and PennKey

PennCard

The PennCard is the official University of Pennsylvania identification card required for all students, faculty, and staff. The PennCard is also used for many services including building access, library services, campus transit, ATM and debit card privileges, dining plans and Dining Dollar$, recreational facility access, Student Financial Services (SFS) line of credit, and PennCash purchases. Your student should apply for their PennCard as soon as possible after June 1, when Campus Express opens. Notary services, passport photos, shipping supplies, and postage stamps are additional convenient options that are available throughout the year at the PennCard Center, located on the second floor of the Penn Bookstore, 3601 Walnut St.

PennCash

PennCash is an easy, fast, and smart way to make “cash free” purchases within the Penn community. As a declining balance account that is a built-in feature of PennCards, students may easily load value onto a PennCash account. PennCash is immediately available for spending at campus locations such as the Penn Bookstore and campus dining, or for using the copiers at campus libraries. The easiest and fastest way to load PennCash is to go to upenn.edu/penncash and use a Visa or MasterCard, or transfer from the Student Financial Services line of credit. Students can also grant access to family members for the online PennCash account so that they may add value and view the account activity.

PennCard Access Code

The PennCard Access Code (PAC) is the four-digit number used in conjunction with the PennCard (the University’s identification card) to access many buildings on campus, most importantly all residential buildings, students’ suites, and bedrooms. The University’s Information Systems and Computing Department randomly assigns a PAC to each student. Students are advised to change their codes to something that is both secure and easy to remember. Students can view and/ or change their PAC on Campus Express at campusexpress.upenn.edu.

PennKey

PennKey is an individual’s username within the PennKey authentication system. Paired with an associated password, a PennKey is required to authenticate your student’s identity for access to many of Penn’s networked systems and services.

How does a student get a PennKey?

Students must first obtain a PennKey Setup Code, which is sent by email or mail. Read about the Office of Information Security’s top three tips for securing your information at isc.upenn.edu/security/students. PennKey Setup Codes are temporary identifiers used to log in to the PennKey Registration application. A Setup Code expires once it’s been used or 60 days from the issue date, whichever comes first. Angle-right

THERE’S AN EASY WAY TO BE SURE YOUR STUDENT HAS CASH ON HAND WHEN THEY NEED IT— FOR BOOKS, FOOD, EVEN COPYING & PRINTING AT THE LIBRARY.

Your student’s PennCard has a pre-paid debit feature called PENNCASH. You can make deposits online, set up automatic replenish intervals (weekly or monthly), and receive an email alert when their balance is too low.

Y Your student simply swipes the card to pay and you can relax — PennCash has got it covered.

Visit upenn.edu/pennkeyrequest for more information.

Once students receive their PennKey Setup Codes, they can go to pennkeysupport.upenn.edu for information on how to log in to the PennKey Registration application.

PennCard Ȱ The PennCard Center

Second Floor of Penn Bookstore 3601 Walnut St

Philadelphia, PA 19104 Л (215) 417-CARD (2273) ƍ penncard@pobox.upenn.edu î upenn.edu/penncard

QWhen does a new student need to apply for a PennCard?

AAs soon as Campus Express Online becomes available on June 1. Students should log in to Campus Express Online at campusexpress.upenn.edu and click Your PennCard. New fall students should submit their PennCard applications preferably two weeks after Campus Express opens. Doing so will ensure that their PennCards will be ready for pick up when they move in to their College House. After July 16, 2021 students will not be able to apply for their PennCards online. Students who arrive on campus after New Student Orientation should stop by the PennCard Center located on the second floor of the Penn Bookstore.

QWhere does a new student pick up his or her PennCard?

AStudents will be given their PennCards when they move in to their College House. Important: Students must pick up their own PennCards personally, and must present one of the following forms of original photo ID in person to receive their PennCard:

• Domestic students: Photo identification such as a driver’s license or non-driving photo ID card, issued by a U.S. state or territory; passport issued by the United States government; any other passport that the student is entitled to hold. • International students: Passport of the country of which they are a citizen or subject.

QWhat can students do with their PennCards?

AWith a PennCard, students may: • Enter academic and residential buildings on campus • Enter dining cafes, preorder and pay through the Penn Eats dining app, and access dining plans • Make purchases using PennCash • Link their PennCards to a PNC Bank or

Student Federal Credit Union account so that the PennCard may be used as an ATM card or bank debit card • Charge purchases to the Student

Financial Services line of credit

QHow safe is PennCash?

AThe value in the PennCash account is not stored on the card. If a PennCard is lost, the PennCash account is frozen when the student notifies the PennCard office at (215) 417-CARD or Public Safety at (215) 573-3333.

Penn Bookstore

Penn was the first university to establish what many institutions still recognize as the model for today’s premier collegiate retail shopping experience.

The Penn Bookstore offers a unique assortment of products and services to specifically meet the needs of Penn students and parents. In addition to textbooks and course materials, the Penn Bookstore is a go-to resource for technology products, dorm and school supplies, and a unique assortment of Penn branded apparel and merchandise for the entire family.

Affordable Textbook Options

With the Bookstore’s convenient online textbook purchasing system, your student has the option of having their textbooks shipped directly or having them ready for pick up at the Penn Bookstore when they arrive on campus. Pick-up orders will be waiting for them in the textbook department, packed, and with a register receipt. Keep the receipt and textbooks can be returned for a full refund until the second week of classes. There are numerous benefits to purchasing textbooks through the Penn Bookstore, which offers flexible formats including new, used, rental, and digital. The Penn Bookstore makes student savings a priority through a number of affordability initiatives. The textbook rental program allows students to use the book in the same way as if they purchased it outright (e.g. ability to highlight and write in the margins). Renting a textbook may save up to 50% or more over the cost of purchasing a new book and, at the end of the semester, students can choose whether they wish to return the book or purchase it. Used textbooks are another popular option. The difference between a new textbook price and a used textbook price is approximately 25%. Because used textbooks are in high demand, students are encouraged to make their purchases early to increase their chances of obtaining a used book. The Bookstore’s Textbook Wizard online system lets students know if new, used, rental, or digital versions of a text are an available option.

The Price Match Program

The Bookstore will match the price of any new, used, or used rental textbooks sold directly from Amazon.com, BN.com, or local providers (this offer does not include 3rd party sellers or marketplaces). More information on the program is available at upenn.edu/bookstore.

Flexible Payment and Return Options

The Bookstore also offers many ways to pay. In addition to accepting all major credit cards including Visa, MasterCard, American Express, and Discover, students have the option to charge their textbooks directly to their Student Financial Services or PennCash account by providing their PennCard number. Students can also use a Barnes & Noble Gift card toward textbook purchases! With a generous return policy, your student never has to worry about a schedule change. Books can be returned to the Bookstore within the first 30 days of classes and students will receive a full refund so long as they have their original receipt.

A Place to Shop and Relax

Located in the heart of campus, the Penn Bookstore offers a range of products that can help your student start life at Penn. In addition to essential course materials and school supplies, the Bookstore has all the basic necessities for any room or apartment including lamps, desk and shelf units, electronics, and bed and bath accessories. Gift items are available, and of course, books! The Penn Bookstore carries thousands of fiction and non-fiction titles as well as a variety of periodicals and journals. In addition, the Bookstore offers students and their families a way to show their Penn Pride! A wide selection of Penn apparel including sweatshirts, t-shirts, jackets, hats, and other insignia merchandise is available as well as an array of Penn jewelry and other gift items. The store Is now home to Its very own “outlet” store, Off the Walk, which offers an array of your favorite Penn apparel, gifts, and books at value prices. The Bookstore is also home to a fully licensed Starbucks café offering the complete range of coffees, to-go meal options, and the ability to use the Starbucks app. Penn Bookstore Ȱ 3601 Walnut St

Philadelphia, PA 19104 Л (215) 898-7595 î upenn.edu/bookstore

Transportation

The University of Pennsylvania is serviced by an integrated system of transportation options.

Public transit stops are never more than a five-minute walk from any part of campus, as University students have access to Penn Transit, Southeastern Pennsylvania Transportation Authority (SEPTA), Loop Through University City (LUCY), the Drexel University bus system, and Amtrak. Penn also accommodates alternative modes of transportation, such as car sharing, walking, and bicycling. Students living both on and off campus can utilize the services of Penn Transit. SEPTA buses, trolleys, and trains offer frequent service from the University’s campus to virtually all cultural, shopping, and recreational venues throughout Philadelphia and the region. There is express service every half hour between University City Station and Philadelphia International Airport.

Penn Transit

Penn Transit’s buses and shuttles help students travel between campus and the neighboring communities safely and efficiently. Penn Transit Services are free of charge to all Penn community members holding a valid PennCard. Penn Bus East and Penn Bus West operate fixed route services Monday through Friday from 5 p.m.–12 a.m. year-round except for holidays observed by the University. Penn Shuttles provide transportation to and from campus to any designated location in West Philadelphia, Center City, and Powelton Village within defined boundaries. Penn Shuttles operate from 6 p.m.–3 a.m., seven days a week, year-round, except for holidays observed by the University. With Penn Transit’s mobile app, PennRides, riders can request the University’s shuttle services from their mobile devices and get real time vehicle locations for both shuttles and fixed route buses. Students can also utilize Walking Escort, a free program from Penn’s Division of Public Safety providing specially trained uniformed security officers who facilitate travel on and around campus.

Penn Accessible Transit (PAT)

PAT provides transportation within service boundaries for persons with disabilities. To inquire about these services, students should contact the Office of Student Disabilities Services at (215) 573-9235.

Indego Bike Share

The Indego Bike Share program is an integrated system featuring over 700 self-service bicycles and 100 bike share stations throughout Philadelphia, including four stations on or near Penn’s campus. Participants can purchase a monthly pass or pay per trip. With Indego, there is no need to bring a bike to campus! Penn Transit Office Ȱ #6192 Pennovation Works 3401 Grays Ferry Avenue

Philadelphia, PA 19046 ƍ transit@upenn.edu î upenn.edu/transportation Л (215) 898-7433 Fax: (215) 573-4033

4Life at Penn