Town Centre Intercom
Glasgow City Council / Case Study ”Glasgow Nite Zones“
Help Points
Integration of CCTV
One central control room
SIMPLICITY meets POWER
Glasgow City Council
Help at the touch of a button
Photos: Commend UK Ltd.
Project Details Customer
Glasgow City Council, Scotland, United Kingdom
The Challenge Glasgow’s substantial array of cinemas, pubs and restaurants is legendary and provides a big draw for the 3 million tourists that visit the former European “Capital of Culture” each year. Representing a large
Project Type
part of the city’s economy, Glasgow City Council recently embarked on
Project called “Glasgow Nite Zones” for ensuring public safety during the city centre’s peak night time activity
a project to provide this important sector with a safer environment for
Basic Data
both visitors and locals alike. The answer was found in the establishment of ”Nite Zone”, a partnership
pprox. 40 per cent drop in serious anti-social A behaviour in the city centre of Glasgow Overall saving of around £ 500,000 a year
project whose aim is to ensure public safety during the city centre’s peak
Technical Data
additional CCTV coverage, and a public Help Point network.
Intercom Server GE 700 Desktop station EE 872 Commend Help Points
night time activity. To help achieve its objective, Nite Zone has introduced enhanced street lighting, improved marketing of transport options at night, provision of transport marshals and environmental enhancements,
The challenge for the project “Nite Zone” was: To reduce the amount of Police intervention required at pub closing times To reduce crime rates and anti-social behaviour committed in the evening To enable clear two way communication in areas with high ambient noise levels The technical requirements for this project were: Installation of a metal pillar incorporating CCTV and Intercom Networking of all external intercoms, wirelessly and over fibre connections Illumination of the call point when Help Point is used Ability to transfer emergency calls from the Blochairn Control Room to Strathclyde Police
The Solution
Customer’s Comment
At the heart of the communication network lies the Commend
Mr. Walter Kean
GE 700 Intercom Server. It enables the Help Points around Glasgow
Glasgow City Council
City Centre to communicate directly with the control room in Blochairn. There is also the ability to expand other Commend Help Point sites and
“The project‘s success is underlined with quantifiable figures showing
network them to the system – which was already demonstrated during
a 40 per cent drop in serious anti-social behaviour in the city centre.
this project.
This means less incidents for the police to deal with, and likewise, the prosecution service hasn’t had to process these offences either –
To complement the installed Intercom and CCTV solution, a flashing
saving resources and time.
beacon is activated when the Help Points are used, alerting taxi and bus marshals in the vicinity to an incident. As a result not only are the
We are already using the flexible Commend Intercom system and
control room staff able to alert the emergency services if an incident
Help Points network to form the basis of additional services in the city
arises, they know that immediate aid is going to the caller.
centre, such as an automated evacuation procedure. This uses live and recorded messages, distributed through the Intercom network to
The solution of project “Nite Zone” at a glance:
advise the public of evacuation procedures, and provides an additional highly beneficial feature within the flexible Commend technology we Key:
have invested in.
1. Intercom Server GE 700 2. Central Control Room - Blochairn
4
Since the successful completion of our project, several other UK city
3. ‘Metal Mickey’ style pillar 4. ‘Metal Mickey’ style pillar
councils have also decided to implement the “Nite Zone” concept
5. Help Points in the parks 5
3
6. Police box Help Point
as a basis for their own services. We also intend to look into ways of
7. Police and night time revellers
extending the solution package even further.”
6
GE 700 Intercom Server
1
7
2
Key: 1. Intercom Server GE 700 2. Central Control Room - Blochairn 3. Intercom pillar 4. Intercom pillar
Blochairn Control Room
5. Help Points in the parks 6. Police box Help Point 7. Police and night time revellers
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