WORKING FOR BRAND LOYALTY: A SECRET WEAPON TO PUMP-UP BUSINESS SALES
The term branding has always been a fancy term in the market. Only those units change into brand those who are able to add value to customer’s life. All the beautiful elements beginning from website design, content layout to spreading the brand message are nurtured through a brand build strategy. However, never forget that the existing customers are your biggest asset. So every step you take towards marketing process should contribute towards brand loyalty. It is exactly like following the Pareto Principle, which speaks about 80/20 market. Did you quite not recall the concept?
Well the principle is really all about how 80% of your business sales is because of the 20% loyal customers. This group forms to be the part of repeated consumers, who come back only if they fully entrust in you. Isn’t it magical that only 200 out of 1000 customers bring maximum profit to the business? Now, to keep that bunch of consumers, you need to learn the idea of brand loyalty.
To Understand the Brand Loyalty…… Customers that came to you for a product once, will come over and over for all the coming years. No other brand will suit their needs and so every time they choose your business. This whole idea states the quality of Brand Loyalty. When talking more about the concept, we see that customers who are loyal to certain brands do not substitute the products. In simple terms, they will just walk out from the store if they do not find the brand of their choice. Various studies of different companies show the purchase-loyalty relationship in vivid numbers. Now to get that chunk of loyal customers, here’s a quick guide of strategies to outgrow your business.
Living with the Lifestyle of Consumers Customers don’t want to hear what the business is best at, they are rather interested in services or products that are best for them. So instead of telling, how good you are, tell them how your business can pump up the lifestyle. Tracking the behaviour of the consumers can be another way to find their interest area. Don’t worry it doesn’t account for stalking if you make sure, their privacy isn’t hindered. The way they access social media and other digital platforms, inculcate those values inside a brand. Such measures show that customers are more likely to purchase from such business units.
The Reward Policy for Old Customers By old customers, we mean the buyers who have purchased at least once from your e-store. It is only such type of customers, that are more hesitant to come back. Reward programmes, like discount points, vouchers instant discounts and group discounts can lure back one-time visitors back to site. Offer special discounts to the customers on their special days like birthdays, anniversaries. Just get them to fill out a form at the end of their first purchase, to know how to reach them the next time.
E-mail: Making the New-age Marketing It was the earlier phase of marketing when Email was the best source to channel all your business information and transfer it to the audience. However, the digital era couldn’t change the importance of email. The medium is still grabbing the user’s attention. As today every person has app for mail which they do check on a regular basis. Deliver updates, new offers, or you could just remind them to visit the store by sending a decent Email. That’s how communicating with the audience works!!!!
The Bottom Line of Brand Loyalty Customers that turn to become brand loyal, are more than just the profit creators. Trust us, if they have really liked your business, they would go and tell hundreds of people about the business. Thus, you are not only making the existing bunch happy but also taking a step towards making new alliances. Happy branding with companies of business branding in Australia!
Contact Us : Address : PO Box 730 Maroubra NSW 2035 Phone No : 1300 723 033 or + 61 412 702 171 Website : https://www.commtogether.com.au/