SANTEN GmbH Self-Made Compliance E-Learning Flexible and Saving Resources Santen is a globally active Japanese pharmaceutical company with more than 3,000 employees that has specialized in the development and manufacture of products for ophthalmology and the therapy of eye diseases. Their European headquarters for compliance are located in Munich. The Challenge
”The Interactive Dialogues’ tool is
Santen is subject to many regulations,
very useful and variable. Everyone in
including numerous training and
our team made good use of it and
documentation requirements. With scarce
within a short time, we had results.
resources, the European headquarters have
Without this solution, we would not
to service up to 350 employees who are
have been able to properly conduct
Interactive Dialogues
working at various locations. Therefore, e-
the employee training sessions for
T: + 32 (0)2 713 6300
learning was considered as an alternative
the implementation of the many
F: +32 (0)2 725 0515
to classroom training. However, the
SOPs. “
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technical solution had to be affordable, flexible and easy-to-use due to the low user numbers.
Dr. Klaus Geldsetzer Chief Compliance Officer Europe Santen GmbH
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The Solution Since June 2013, Santen has been using Interactive Dialogues’ development tools and learning platform (DMS) to develop and introduce their own elearning programs, and to provide proof of training. After a two-day introduction into the system, Santen’s employees were already able to create online programs themselves. Depending on the requirement, Interactive Dialogues support Santen in the development of applications and language versions, advise in the didactic implementation,
Extent of usage since June 2013: Implemented:
Planned:
•
Compliance training program on
•
Up to 14 other SOP trainings
Santen policies
•
Second module compliance
•
Europe (case study)
•
GxP training (policies for “good
•
Data protection rules for
working practice”, e.g. GMP:
employees in Germany
good manufacturing practice)
and provide ongoing technical support. Santen also has the option to access more than 20 of Interactive Dialogues’ compliance library programs.
SOP (Standardarbeitsanweisung) Trainings zu 6 verschiedenen Themen
www.interactivedialogues.com