Systems Integrators 2017
THE REGION'S LEADING SYSTEMS INTEGRATORS published as a supplement to:
TOP 2O | SYSTEMS INTEGRATORS 2017
FOUNDER, CPI MEDIA GROUP Dominic De Sousa (1959-2015)
Publishing Director Natasha Pendleton natasha.pendleton@cpimediagroup.com +971 4 440 9139
Systems Integrators 2017
ADVERTISING Group Sales Director Kausar Syed kausar.syed@cpimediagroup.com +971 4 440 9138
Strength in diversity
Sales Manager Merle Carrasco merle.carrasco@cpimediagroup.com +971 4 440 9147
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ow more than ever, it is critical for genuine expertise in the GCC’s systems integrators market. Chief information officers find themselves under intense pressure from all sides to deliver on digital transformation initiatives, but they are all-too-often left hamstrung by a lack of skilled resources and shrinking budgets. The reality is that CEOs now realise the unavoidable need to deliver simplified, attractive digital services for one of the world’s most tech-savvy regions, and CIOs bear the brunt of this demand. Although this is one key commonality among the Middle East’s community of end users, in other respects they all differ greatly. No two companies have the exact same needs, and for SIs to be successful, putting a customer’s specific requirements first is a sure-fire recipe for success. The technology industry is becoming increasingly wrought with complexity, but the trick to being a first-class systems integrator is to make this complexity disappear for customers, and to understand which technologies and processes will make the difference for them. Their end experience should be a seamless and secure one, where devices and data move freely across networks with minimal fuss. This year’s SI Guide gives a cross-section of the ways the systems integrators can adapt to the digital age, and help to put their customers first.
EDITORIAL Group Editor Jeevan Thankappan jeevan.thankappan@cpimediagroup.com +971 4 440 9129 Editors Janees Reghelini janees.reghelini@cpimediagroup.com +971 4 440 9167 James Dartnell james.dartnell@cpimediagroup.com +971 4 440 9153 Online Editor Adelle Geronimo adelle.geronimo@cpimediagroup.com +971 4 440 9135 Deputy Editor Glesni Holland glesni.holland@cpimediagroup.com +971 4 440 9134 PRODUCTION AND DESIGN Production Manager James P Tharian james.tharian@cpimediagroup.com +971 4 375 5673 Senior Designer Analou Balbero analou.balbero@cpimediagroup.com +971 4 375 5680 Designer Neha Kalvani neha.kalvani@cpimediagroup.com +971 4 440 9159
CONTENTS AL-FUTTAIM TECHNOLOGIES AL ROSTAMANI COMMUNICATIONS ALMOAYYED COMPUTERS ALPHA DATA BIOS ME CNS EMITAC ENTERPRISE SOLUTIONS FINESSE GULF BUSINESS MACHINES INTERTEC IXTEL MDS UAE SECURETECH STME AGC NETWORKS DATATAAG HELP AG NANJGEL SOLUTIONS RAQMIYAT TRANSSYS SOLUTIONS
CIRCULATION Circulation Manager Rajeesh M rajeesh.nair@cpimediagroup.com +971 4 440 9119
Operations Manager Shweta Santosh shweta.santosh@cpimediagroup.com +971 4 440 9107
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DIGITAL SERVICES Web Developer Jefferson de Joya Abbas Madh Photographers Charls Thomas Maksym Poriechkin webmaster@cpimediagroup.com +971 4 440 9100 Published by
Publication licensed by Dubai Production City, DCCA PO Box 13700, Dubai, UAE Tel: +971 4 440 9100 Fax: +971 4 447 2409 Printed by Printwell Printing Press Regional partner of
© Copyright 2017 CPI All rights reserved While the publishers have made every effort to ensure the accuracy of all information in this magazine, they will not be held responsible for any errors therein.
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TOP 2O | SYSTEMS INTEGRATORS 2017
AL-FUTTAIM TECHNOLOGIES
www.alfuttaimtechnologies.com
Al-Futtaim Technologies, a subsidiary of the Al-Futtaim Group, operates as a systems integrator and business solutions provider in the region. The company delivers a range of business solutions for large, medium and small customers. These include networking solutions, IP telephony, contact centre solutions, ELV systems, professional audio visual and broadcasting solutions, and managed services.
AL ROSTAMANI COMMUNICATIONS
www.arcuae.com
Al Rostamani Communications (ARC) is an IT and telecommunication solutions provider and systems integrator, offering technology solutions and professional services to customers in UAE and other GCC countries. The company offers its solutions and services to a variety of industry verticals including telecom service providers, government, oil and gas, utilities, finance, education, hospitality, healthcare, and retail among others.
ALMOAYYED COMPUTERS
www.almoayyedintl.com.bh
Almoayyed Computers, the flagship division of Almoayyed International Group, offers systems, solutions and technical services. The company delivers comprehensive ICT solutions for a wide range of market verticals such as government, education, healthcare, banking, real estate and retail. Almoayyed Computers resells and integrates technologies covering projects from strategy, implementation to post-implementation support.
ALPHA DATA
www.alpha.ae
Alpha Data has more than 35 years of track record as a systems integrator. The firm’s offerings are aimed at enabling its customers improve processes, reduce data centre and infrastructure costs, manage risk and governance and enhance top-line revenue. It previously achieved industry accreditation from HP, Juniper, Cisco, Belden and Microsoft Partner.
BIOS ME
www.biosme.com
BIOS ME is a UAE-based IT and cloud systems integrator. The company provides strategic, architectural, operational and implementation expertise to help clients better plan initiatives relating to IT. BIOS delivers a spectrum of consulting services including ICT business, IT strategy and governance, IT optimisation and service management, technical architecture and technology.
CNS
www.cns-me.com
CNS (Computer Network Systems), a part of Aban Investment, is a UAE based systems integrator and solutions provider catering to enterprises across the UAE and Oman. The company offers business solutions, systems integration and managed services to a variety of industry verticals including financial services, telecommunication, government, education, energy and healthcare.
EMITAC ENTERPRISE SOLUTIONS (EES)
www.emitac.com
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Emitac Enterprise Solutions, part of Emitac Group, delivers IT infrastructure, managed and cloud services and solutions to clients in the UAE. The company’s solutions include application software services, systems integration, storage and ITSM. EES also designs, builds and provides solutions for business applications and core infrastructure including systems and storage, data centres and enterprise-wide communication and networking.
TOP 2O | SYSTEMS INTEGRATORS 2017
FINESSE
www.finesse.ae
Finesse provides technology solutions and services to banking, education, hospitality, energy, healthcare and retail sectors. The SI’s services include supply, installation and integration of hardware and software support services. Finesse's offerings are centred on business intelligence and analytics, enterprise content management, governance, risk and compliance solutions.
GULF BUSINESS MACHINES (GBM)
www.gbmme.com
Established in 1990 in partnership with IBM, Gulf Business Machines (GBM) leverages the latest technologies to bring IT solutions to its customers. GBM has over 1,200 industry experts working across a broad range of market sectors including e-Government, banking and finance, telecommunications, retail and oil and gas. GBM specialises in IT systems integration, networking infrastructure and services, data centre services, IT and telecoms consultancy and IT resources and project management.
INTERTEC
www.intertecsystems.com
Intertec is an IT solutions and services provider headquartered in Dubai, working with businesses on initiatives around applications, managed services, ISO consulting, contact centres, IT infrastructure and security. With over 1000 customers across the Middle East, India and UK, the firm delivers services to its customers in the government, large enterprise, BFSI, healthcare, pharmaceutical, hospitality, education, SME, and oil and gas sectors.
IXTEL
www.ixtel.com
ixtel is a managed IT and security services provider offering ICT services to customers across the GCC market. The company offers a broad range of services from IT strategy setting and consultancy through systems integration to comprehensive outsourcing of IT or business functions. Among the key systems integration offerings ixtel has are network consulting, engineering, integration and optimisation.
MDS UAE
www.mds.ae
MDS UAE is a conglomerate of Midis Group, “one of the largest technology companies in the Middle East.” The group is known for its advanced offering of ICT services, distribution, systems integration, software and hardware products along with data centre consultancy, infrastructure and networking solutions.
SECURETECH
www.securetech.ae
SecureTech, an Abu Dhabi-based provider of security and ICT solutions provider. The company flaunts a customer centric approach for its IT, security and consulting solutions offerings across various sectors including IT, government and finance among others.
STME
www.stme.com
STME has, over the years, established strategic partnerships with a broad range of IT system manufacturers, to enable the delivery of solutions of any scale or complexity. Operating since 1982, the company was built on a solid foundation of storage provision to provide turnkey integrated system solutions for business-critical data. STME specialises in information management, information security and cloud and virtual computing.
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TOP 2O | SYSTEMS INTEGRATORS 2017
AGC Networks A
global technology solutions provider, AGC Networks provides a variety of solutions in the four quadrants of the ICT domain – unified communications, cybersecurity, network infrastructure and data centre, and enteprise applications and services. The company has over 3000 customers spread across the globe in verticals such as banking, government, healthcare and hospitality among others. Many SIs are transforming into solution providers. Do you provide new expertise and solutions to accelerate digital transformation? With the growing IT complexities, businesses are looking towards SIs to provide, and implement, the best in class solutions. Digital disruption is impacting all industries, and as a result, we are particularly focused on helping our customers to plan their digital transformation strategy. We offer solutions in the digital engagement domain to measure customer experience and customer journeys.
These digital applications provide deep insights on user experience, contextual analytics and are easy to integrate. Can you briefly outline your company’s major achievements over the last 12 months? In the last year, we have grown significantly in the region and have bagged a number of major project wins across industry verticals, which has contributed to our growth. We have also expanded our regional presence and increased our resources to help stay close to our customers and vendors, and provide them with efficient service. We have grown vertically and horizontally in this market by delivering new customised solutions which are tailor made for the customers. We’ve also brought in new partners who have had strong use cases across the globe, and are looking to adopt the same in Middle East and Africa. What are the major integration trends enterprises should care about?
The rapid implementation of Big Data and analytics will also play a crucial role for enterprises. Besides, SaaS is enhancing designing, development and delivery of applications, which is consequently boosting the trend for digital transformation.
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A major trend dictating system integration at enterprises is the increased adoption of cloud based integration services and hybrid technology integration, providing an easier, more flexible and scalable interface that enhances the agility of business processes, thereby driving market growth. The rapid implementation of Big Data and analytics will also play a crucial role for enterprises. Besides, SaaS is enhancing designing, development and delivery of applications, which is consequently boosting the trend for digital transformation. Which emerging technologies will have a major impact on enterprise IT over the next 18 months? The key trends in next 12-18 months will be providing solutions on managing security, improving customer experience, migrating legacy operations to hybrid cloud offerings and strengthening the edge. Do you offer any managed/cloud services? Managed services forms one of our core offerings. Our services include IT Service Management and Business Service Management including Programme Management, Information Management Services and Technology Management Services, including Remote Infrastructure Management and NOC. Define your company’s growth strategy for the next one year? AGC Networks is constantly seeking to reach out to new market verticals and bring in their global experience on deploying solutions across various
TOP 2O | SYSTEMS INTEGRATORS 2017
Sanjay Ahuja, senior VP – MEA, AGC Networks
technologies. With the current market scenario in the region, customers are looking at various innovative models, which bring down the upfront investments and allow them to deploy technology based on their growth. We are focusing on catering to the demand being created by emerging trends such as digital transformation and the increase in cloud adoption and managed services.
 Enterprises are looking to reduce cost and optimise resources. How can you help? As systems start to get more and more complex and continue to expand, businesses find it hard to source IT staff with the required skills. Organisations are turning towards managed services in order to cut costs and increase business efficiency, and this is where we are helping businesses manage and optimise their resources. They are also
looking at solutions which reduce the overall cost of ownership over a long period, as these are hidden costs that can impact an organisation's operational expenditure.
AGC Networks
Emaar Business Park, Building No. 4, Office # 508 PO Box 58569, Dubai T: +971 4 364 9000 www.agcnetworks.com
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TOP 2O | SYSTEMS INTEGRATORS 2017
DataTAAG
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ataTAAG Technologies Middle East is an information technology consulting firm founded in 2013 with a view to deliver enterprise-level IT infrastructure solutions. As a systems integrator and professional services provider, the company enables its clients' ICT environments by leveraging their existing investments and infrastructure. Can you briefly outline your company’s major achievements over the last 12 months? DataTAAG has experienced multidirectional growth in the last 12 months. With dedicated focus on customers, we have acquired a number of new clients in the systems integration and enterprise solution space. Our revenue grew by more than 60 percent and have experienced increased in profits as well, which have brought us to a secure position to put more investments on business expansion. DataTAAG has flourished in all fronts with our workforce increasing two-folds, office space doubling and our market reach expanding to Saudi Arabia, India and Qatar. We have also increased our offerings by tying up with new vendors with unique solutions thus enhancing our product portfolio and expanding the customer reach. In the last 12 months, DataTAAG signed eight new IT security vendor partnerships and now have more than 30 companies in its portfolio. Many SIs are transforming into solutions providers. Do you provide new expertise
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and solutions to accelerate digital transformation? We believe we have a unique expertise on bringing together new technologies in the fields of IT security, IOT and cloud to deliver outof-box applications and solutions. This requires in-depth knowledge of immature and unestablished concepts, which have not been implemented elsewhere but have successfully been conceived, piloted, POC-ed and brought into the market by DataTAAG. We also provide consulting to customers focused on educating them on new technologies and guiding them with best practices for implementation. We have always been a step ahead when it comes to the latest technologies and are currently working on new projects on cloud, Big Data analytics and Internet of Things (IoT). We have also taken premium partnerships, as a result of certifications, with vendors such as Hewlett-Packard Enterprise, VMware, Veeam, Fujitsu and RedHat among others. Our specialisation in areas of VMware NSX, VMWare VSAN, VMware Business Continuity and VDI or RedHat Middleware JBOSS and RedHat Mobility as OpenStack has been much appreciated by both customers and vendors. Define your company’s growth strategy for the next one year? Customer satisfaction is our core focus with IT consulting as our core strength. Whether it is understanding the IT needs of our customers or educating the customers on emerging technologies, our technology consultants take pride in advising
Najaf Ali, CEO, DataTAAG
clients on how to make the most out of their strict budgets in dynamic technological scenarios. We are a direct sales organisation, hence, there are no channels – whatever we do, we do it in-house. Our business development activities provide us sufficient leads to keep us engaged. Today, even the vendors/ principals are acknowledging DataTAAG’s technical-and-serviceoriented focused approach to customers and markets and we aim to continue with this strategy. In addition, DataTAAG is investing significantly in training its workforce – not only for our engineering and services team but also for our sales personnel who also have to be technically adept for when they speak and sell to customers. Our mantra is we design what we sell, deploy what we design, and support everything we deliver.
DataTAAG Technologies Middle East
Office # 306, Burlington Tower, Business Bay P.O. Box 121862, Dubai, UAE T: +971 4 277 8252 F: +971 4 277 8253 www.datataag.com
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15 More Enterprise Customers chose Data TAAG Technologies for their IT Projects in 2016.
Data Centre Setup & Infrastructure | Data Centre Consolidation | Data Centre Virtualization | Enterprise Data Backup & Recovery | Enterprise Network & Security | IT Business Continuity & Disaster Recovery | Internet of Things and Bid Data Analytics | Managed & Outsourcing IT Services
Data TAAG Technologies Middle East LLC PO Box: 121862, Dubai, United Arab Emirates Tel: +971 4 2778252 | Email: info@datataag.com | Website: www.datataag.com ISO 9001:2008 | ISO 14001:2004 | OHSAS 18001:2007 Certified Company
TOP 2O | SYSTEMS INTEGRATORS 2017
Help AG
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elp AG provides strategic consultancy combined with tailored information security solutions to enterprise businesses across the Middle East. The firm delivers security solutions and services for applications, networks and back-end data centres to public and private sector organisations. Many SIs are transforming into solution providers. Do you provide new expertise and solutions to accelerate digital transformation? Since its establishment in the Middle East in 2004, Help AG has maintained a sole focus on advanced IT security services and solutions. We aim to deliver niche solutions, consultancy and services. Our support has enabled organisations to undertake their digital transformation journeys with confidence that their infrastructures and services are protected. To achieve digital transformation enterprises have been leveraging technology to radically transform the way they conduct business. This means adopting new technologies including analytics, cloud services, mobility, social media and smart embedded devices. However, while implementing these technologies has the potential to dramatically improve an organisation’s performance and reach, it also increases a company’s cyber-attack surface area. With mission critical services, sensitive corporate and customer data, and in instances, even lives at stake, the role of cybersecurity in digital transformation cannot be overstated. Can you briefly outline your company’s major achievements over the last 12 months? Over the last year, we have grown our workforce to 130 employees while
maintaining our 70:30 technical to sales ratio for our staff. We have increased our business with our top 20 customers by 42 percent year-on-year and have successfully converted 21 enterprise organisations into new customer accounts. Furthermore, there had been an increased uptake in our managed security services (MSS) with over 25 customers signing up for this service as our Cyber Security Operations Centre (CSOC) became fully functional. We have also delivered 2200 man-days worth of Security Analysis services over 2016 and our Security Analysis team uncovered 40 zero-day vulnerabilities in our customer’s networks which we believe are testament to our technical proficiency. Enterprises are looking to reduce cost and optimise resources. How can you help? Our MSS services are perfect examples of how we achieve this. Firstly, it helps eliminate the major hurdle of upfront CAPEX and turns it into a more manageable OPEX. By extending services such as 24x7 monitoring of our customers’ security environments, we help them get the maximum value from their existing IT investments. Often, it isn’t that organisations haven’t invested in security solutions but rather that the solutions are not properly configured and managed. Because we take on the time-consuming tasks, this frees up the in-house IT teams to focus on innovation rather than administration and management. Do you offer any managed/cloud services? We have invested heavily on equipment, manpower, trainings and certifications to establish a fully functional CSOC. Our MSS are certified and in compliance with the Information Security Management System ISO/IEC 27001:2013 certification, which ensures that we implemented over 110 stringent security controls relating to Physical & Environmental Security, Technical Security, Personnel Security, Supplier Relations, Operations Security, Business Continuity, Incident
Stephan Berner, CEO, Help AG Management, and Compliance. With regards to our design and architecture we ensure that no logdata is leaving the customers premises. This is driven to be compliant with local regulations, which we do so in a manner that best meets our customers’ requirements and consumption models be it traditional, OPEX-based or cloud-based. Define your company’s growth strategy for the next one year? At Help AG, we have identified and outlined three corporate strategic initiatives for 2017. First is our focus on existing markets, driven and measured against quality delivery and customer satisfaction. Followed by our goal to capitalise on our geographical expansion in KSA and secure new business in the Kingdom. Lastly, drive the uptake of our MSS, as offerings such as this enable us to engage deeply and more consistently with customers and help them address new areas in their security infrastructures.
Help AG
Arjaan Office Tower 8th Floor, Office 808 PO Box 500741, Dubai, UAE Tel: +971 4 440 5666 Fax: +971 4 363 6742 www.helpag.com
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TOP 2O | SYSTEMS INTEGRATORS 2017
Nanjgel Solutions
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anjgel Solutions deliver end-toend information security services that are tailored to customers' specific needs. The company has presence in the Middle East, Europe and India with over 12 strategic partners and alliances to help address the growing and diverse IT security requirements of enterprises in these markets. Can you briefly outline your company’s major achievements over the last 12 months? Over the last year, we have achieved a number of milestones including having successfully implemented a SOC for a leading telco in the region. We’ve also completed a SIEM project across 17 remote sites on a distributed architecture with 25,000+ eps and 500,000 fpm; implemented a Security Automated Access Control solution across 13 remote sites for 9000+ users at a leading oil and gas firm; and deployed a database security management solution for a top government organisation using 300+ databases. Furthermore, Nanjgel Solutions has implemented its first Incident Response Platform using IBM Resilient for a prominent government organisation in the region. We have also successfully deployed the First End User Performance and Risk-based solution for 3000+ employees at a leading bank within the region. What are the major integration trends enterprises should care about? Within the security industry, Open API integrations are increasingly playing a vital role with the help of pearl scripts, Python and the likes. These are the foundations of any major bi-directional integrations that can help in the analysis, notification and action phase for both manual and automated remediations.
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The success of any IT deployment lies in properly integrating existing and new solutions, which can in turn help create an out-of-the-box approach. Which emerging technologies will have a major impact on enterptise IT over the next 18 months? Over the next 18 months, we can expect increased demands for new technologies in the areas of software-defined networking, virtual reality, blockchain, mobility, cloud, Internet of Things (IoT), DevOps, SecOps and the triple A’s – analytics, automation and artificial intelligence. Many SIs are transforming into solution providers. Do you provide new expertise and solutions to accelerate digital transformation? Yes, we certainly provide new expertise to empower customer to maximise the use of digital transformation whether it be by deploying our Nanjgel Cyber Security Framework or via Incident Response Automation and Orchestration or by providing the latest and best detection, prevention and remediation solutions. Do you offer any managed/cloud services? We have a variety of managed security services for both on-premise and cloud. Our offerings include SIEM as-a-service, which entails events and flow management along with log management. We also bring to market endpoint management services such as patch management, VM, software distribution, compliance management and back-up. In addition, we also offer two-factor authentication as-a-Service, incident response platform as-a-Service, firewall as-a-service, mobile device management, identity management as-aService and so on.
Jude Pereira, managing director, Nanjgel Solutions
Define your company’s growth strategy for the next one year? About 60 percent of our business are coming from either recurring business or new products and solution for our existing clientele. Hence, we aim to continue on ensuring that we keep our current customer-base happy. However, we would also like to increase the number of clients for our MSSP offerings. Finally, we will also be looking at investing in new technologies and strengthening our technical abilities. Enterprises are looking to reduce cost and optimise resources. How can you help? As outlined earlier we are always on the lookout for the latest and greatest of technologies, which are not only economical but can also provide the same quality and value as the most expensive solution in the market. We are proud to say that we can deliver the highest demands of technologies at the most efficient cost and manner, and at the quickest time possible. This is something that we are well-known in the market for.
Nanjgel Solutions
Shatha Towers,Office 2204 Dubai Internet City, Dubai, UAE Tel: +971 4 442 8910 Fax: +971 4 453 7281 www.nanjgel.com
TOP 2O | SYSTEMS INTEGRATORS 2017
Raqmiyat
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aqmiyat, founded in 1983, is a systems integration and IT services company. To date, the firm provides a wide range of services like BFSI, enterprise technology, smart business, IT infrastructure and IT staffing Solutions among others with over 500 strong employees in GCC. Can you briefly outline your company’s major achievements over the last 12 months? Over the past year, we have seen a substantial growth in terms of profitability, cash flow and ROCE. A major achievement for us has been retaining nearly 100 percent of our customer base, while simultaneously improving our serviceability and customer success levels. We have also acquired a selection of new, strategic customers across sectors such as banking, government, real estate and aviation, which have all been fantastic additions to our customer base. What are the major integration trends enterprises should care about? An SI should be looking to provide a comprehensive range of insights and advisory services that are both end-to-end and specific to a customer’s needs. While requirements may vary from customer to customer, enterprise environments are more complex than ever, and it is imperative that SIs ensure that solutions can be seamlessly integrated across an organisation’s infrastructure, aligning with both on premise and cloud solutions. Which emerging technologies will have a major impact on enterprise IT over the
next 18 months? Cloud will continue to lead the way in terms of transforming traditional infrastructure and solutions. In addition, I think mobility solutions that are omni-channel friendly will become a major player within enterprises, and IoT and analytics will soon begin to touch every aspect of businesses – be it consumer or commercial. The surge in artificial intelligence and cognitive computing has already begun to redefine the job market and the way we do business, and this will only continue to increase going forward. I also believe data protection will become absolutely vital to business continuity, and will be crucial in organisations avoiding hefty penalties for data privacy breaches. Do you offer any managed/cloud services? We offer complete IT managed services that cover professional consulting and staffing, on-site support and off site monitoring. We leverage solid association with trusted solutions providers and partners that have the scale and expertise in their domain. Many SIs are transforming into solution providers. Do you provide new expertise and solutions to accelerate digital transformation? I believe that Raqmiyat has transformed into a next-generation services provider with high SI capabilities. Our end-to-end IT advisory capabilities, clubbed with our project management expertise and project financing, are differentiating our service offerings to customers. Raqmiyat's capabilities are diverse and play a vital role in customers’
Amer Khreino, CEO, Raqmiyat digital transformation plans. We offer a wide range of enterprise technology solutions around cloud computing, cybersecurity and smart solutions leveraging IoT and analytics. In addition, we’re focusing on business automation and optimisation solutions that cover mobility, ERP, HCM, talent management, corporate performance management amongst others. Define your company’s growth strategy for the next one year? In the next 12 months, we hope to upsell and cross sell in existing accounts, as well as accelerating our sales execution in association with our partners, including Huawei, IBM Security, Oracle and Microsoft. We will also seek to leverage further automation technologies, as well as enhancing our PR and marketing strategies to improve our throughput.
Raqmiyat
National General Insurance Bldg. Floor#8, Opposite Deira City Centre, Dubai Dubai Tel: +971 4 295 9606 Abu Dhabi Tel: +971 2 627 0576 www.raqmiyat.com
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TOP 2O | SYSTEMS INTEGRATORS 2017
TransSys Solutions mobility solution, and TransFleet – an integrated car rental solution. These solutions are built to fast track the digital transformation of organisations often in a typical brick-and-mortar industry.
Prabu Balasubramanyan, executive director, TransSys Solutions
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ransSys Solutions is a global consulting and technology services company focused on helping customers maximise value of their IT investments. The company offers a variety of enteprise IT solutions to key verticals such as telecom, aviation, banking and finance, retail and oil and gas among others. Many SIs are transforming into solution providers. Do you provide new expertise and solutions to accelerate digital transformation? At TransSys, we create and execute digital roadmaps to take advantage of enablers such as cloud, social, mobility and analytics, and bring in a suite of innovative industry-specific solutions to accelerate digital transformation for organisations who are riding or wish to ride the digital wave. Our approach to solutions are built on the theme of bringing the vertical flavour to a commodity solution that is offered by Oracle. Thus, our innovations today cover niche solutions such as iDeal - a customer experience driven real estate management solution on the cloud, Mobebiz - an enterprise
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Can you briefly outline your company’s major achievements over the last 12 months? We are now regarded as one of the most well-recognised Oracle partners in the ECEMEA region, and I believe our longstanding reputation is poised to continue with rapid growth in the future. We have received numerous prestigious awards and recognitions that speak for the innovations introduced by us and the various milestones achieved. We have also expanded our operations into Saudi Arabia and Malaysia in this past year, which has been a great step forward for us, as we seek to establish ourselves as a major cloud player in the region. What are the major integration trends enterprises should care about? With the increasing importance of digital transformation, it’s important to stay relevant. Enterprises today are caught in a dilemma of how to manage the duality of legacy systems, as well as new digital offerings. Given that such transformations are not achieved in a ‘big bang’ model, integrating the legacy systems with the digital offerings is a key challenge that organisations need to focus on and ensure that they achieve it in an as-seamless-as-possible manner. Besides the technology aspect, integration in today’s digital era is also about the enterprise’s mindset and the growing customer expectations. The integrations should bring in greater efficiency to the back-office processes, while delivering a radically improved and personalised communication and experience to customers, and this
experience need to be consistent across all channels. Do you offer any managed/cloud services? Our solutions include SaaS, PaaS and IaaS leveraging Oracle Cloud. We offer managed services to our client helping them lower their cost while providing them with additional bandwidth to focus on innovation and transformation. As part of the current industry trend, we help customers to migrate, run and manage any workload in the cloud. We have expertise, tools and processes to build, deploy, run and manage both Oracle and non-Oracle workloads across broad portfolio of business applications. Define your company’s growth strategy for the next one year? Innovations in social media, customer experience, mobility, cloud, big data and analytics are opening new doors for businesses globally. We will pioneer unique approaches to bring personalised solutions to enhance customer experience. We will also take our success stories to a larger set of customers and focus on geographic expansion to achieve increment growth in our customer base by 2020. Enterprises are looking to reduce cost and optimise resources. How can you help? With technological developments, customers are empowered to take charge of their interactions with service providers. This customer centricity can be embraced with digital transformation. TransSys can help enterprises develop innovative platforms with flexibility to deploy solutions either on-premise, on the cloud, or both. Our consultative approach aims to help customers retain their focus on transformation and providing significant business value-with bottom-line results.
TransSys Solutions
1804, 18th Floor, X3 Building, X Cluster, Jumeirah Lake Towers, Dubai, UAE Tel: +971 4 454 2076 www.transsyssolutions.com
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