201402_CT_March_April_2014_vol34_num2 by ComputerTalk Associates, Inc.

Computertalk The Intersection

Technology

and

Management

Vl. 34 No. 2 March/April 2014

for the

Pharmacist

2014

Retail Buyers Guide Investing in technology? Start here!

Plus... Markets Served Interfaces Offered Products and Services Offered

• • •

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ComputerTalk

March/April 2014

Computertalk The Intersection

Technology

Vl. 34 No. 2 March/April 2014

2014

and

Management

for the

Pharmacist

Retail Buyers Guide

Company Profiles* Pharmacy Management, Workflow Systems, and IVR 8 Ateb, Inc. 9 Best Computer Systems, Inc. 10 CarePoint® 11 Cerner Etreby 14 Computer-Rx 15 DAA Enterprises, Inc. 16 Datascan Pharmacy Software 17 Health Business Systems, Inc. 18 KeyCentrix™ – RxKey® 19 KeyCentrix™ – New Leaf Rx 20 Lagniappe Pharmacy Services (LPS) 21 Liberty Software 23 McKesson Pharmacy Systems 24 Medicine-On-Time 25 Micro Merchant Systems 26 QS/1® – NRx 27 QS/1® – MSM 28 QS/1® – IVR 29 ScriptPro 66 Speed Script 30 TeleManager™ Technologies, Inc. 31 Transaction Data – Rx30 67 voiceTech Automated Counting and Robotic Dispensing 36 Innovation 39 Kirby Lester 42 RxMedic® 43 ScriptPro 46 TCGRx *Paid Advertising

ComputerTalk

Point-of-Sale Systems 48 ECRS 49 Epicor Software 50 KeyCentrix™ – flexTRAX 51 QS/1® – Point of Sale 52 Retail Management Solutions Long-Term Care and Assisted Living 65 Integra, Inc. 65 Manchac Technologies 55 QS/1® – PrimeCare® for LTC 56 SoftWriters, Inc. — FrameworkLTC® 58 Synergy Medical Other Products and Services 66 Pharmacy First 60 QS/1® – SystemOne® for HME 61 QS/1® – Optional Services 62 Rx.com Community Healthcare Network 67 Rx-Net, Inc. 63 Two Point Conversions, Inc. 64 VUCA Health Departments

Tables*

12 Products and Interfaces 34 Automated Counting and Robotic Dispensing 34 Specific Interfaces Offered 44 Platforms Supported 54 Costs for Integration and E-prescribing 68 Installations and Markets Served

Additional Details

Visit www.computertalk .com/buyers-guide for more on: Newest Products and Services Web-Based Offerings Software Update/Product Enhancement Frequency Product/Service Functionality for: Adherence Programs Point of Sale Barcode Scanning IVR Mobile Apps And a listing of trade shows vendors are attending, as well as users conferences. 75 Catalyst Corner

4 Publisher’s Window

ONC and HITECH Anniversaries

70 George’s Corner

77 Viewpoints

Historical Reflections 73 Technology Corner

Changes in Healthcare Demand Different Thinking

What’s Coming with Track and Trace: Part Two 78 Index of Advertisers 80 Websites to Visit

When you switch pharmacy systems...

Guess where your POS system goes? Don’t let this happen. Do it right the first time. RMS integrates to over 25 different pharmacy management systems, so you can have the most robust POS solution in the industry, and change pharmacy systems as frequently as you want. Plus, buy an RMS POS solution, and if you’re not 100% satisfied* within the first year, we will take back the system. EASY. Having a business partner who has installed over 1000 pharmacies nationwide, that has a CEO who grew up working in his father’s pharmacy and a support staff dedicated to only pharmacy POS, what could be EASIER? Learn more at www.rm-solutions.com

Contact us to discuss the best fit for your needs. 1.877.767.1060 • sales@rm-solutions.com • www.rm-solutions.com (No computers were harmed in the creation of this ad) Download our latest report: How to Increase Customer Loyalty in your Pharmacy – just go to: www.rm-solutions.com/ct1 The Leader in Pharmacy Point-of-Sale Innovation * Certain restrictions apply

March/April 2014

The Intersection of Technology and Management

Computertalk ®

publisher’s window

for the pharmacist

www.computertalk.com Volume 34, No. 2 March/April 2014 Staff William A. Lockwood, Jr. Chairman/Publisher

Maggie Lockwood

Vice President/Director of Production

Will Lockwood

Vice President/Senior Editor

Toni Molinaro

Administrative Assistant

Mary R. Gilman

hat’s the number of years we have been publishing this buyers guide issue. And what changes have taken place over the years. The amount of functionality featured in the systems back then pales in comparison to what’s offered today. Pharmacy has changed over the years, and so has the technology being offered.

ComputerTalk (ISSN 07363893) is published bimonthly by ComputerTalk Associates, Inc. Please address all correspondence to ComputerTalk Associates, Inc., 492 Norristown Road, Suite 160, Blue Bell, PA 19422-2339. Phone: 610/825-7686. Fax: 610/825-7641.

Because pharmacy is a dynamic profession, and because our federal government continues to pass legislation that requires adaptation to new rules, the companies behind the technology are always busy keeping up. One example is having their e-prescribing software audited for compliance with the DEA requirements for electronic prescribing of controlled substances. With front-store POS systems it is SIGIS, IIAS, and PCI compliance that comes into play. Another example would be 340B programs and the special inventory management requirements. Next up is the conversion to ICD-10 from ICD-9 codes, come October of next year. And in addition to that will be the new track-and-trace requirements in order to keep the supply chain free of bogus drugs.

Copyright© 2014 ComputerTalk Associates, Inc. All rights reserved. Reproduction in whole or in part without written permission from the publisher is prohibited. Annual subscription in U.S. and territories, $50; in Canada, $75; overseas, $95. Buyers Guide issue only: $25. Printed by Vanguard Printing.

Then there are the biotech drugs to contend with. The emergence of these drugs has spawned a new type of pharmacy called specialty pharmacy, where there’s particular emphasis on ensuring that the patients receiving these drugs are taking them as prescribed and getting the expected outcomes. Because of the expensive nature of biotech drugs, this places new demands on the inventory management of these drugs, and requires more rigorous documentation and reporting by the pharmacies managing the patients on these drugs. Biotech drugs will eventually eclipse the drug spend on traditional drugs by plan sponsors.

Editorial Consultant

General Disclaimer Opinions expressed in bylined articles do not necessarily reflect the opinion of the publisher or ComputerTalk. The mention of product or service trade names in editorial material or advertise ments is not intended as an en dorsement of those products or services by the publisher or ComputerTalk. In no manner should any such data be deemed complete or otherwise represent an entire compilation of available data. Member

ASAP 2014

ComputerTalk

I see specialty pharmacy as providing more evidence of the importance of pharmacists as therapy management specialists. Slowly but surely pharmacy will be a recognized healthcare provider under Medicare. There has been a push for this recognition for a number of years now, but recent events are showing how pharmacists need to be recognized. To this point, there was an interesting article in the Sunday, Feb. 16, issue of The New York Times Magazine, where a woman was in and out the E.R. several times with acute diarrhea. The doctors were having a hard time pinpointing a diagnosis. Numerous tests were done, as well as a CT scan of her abdomen and pelvis. They thought she had celiac disease. It was a pharmacist, on the team making the rounds, who suggested that her condition might be tied to Benicar, the medication she was taking for her high blood pressure. In researching the drug the pharmacist found an F.D.A. warning that described patients who had the same symptom that looked like celiac disease. The patient was taken off the drug and her condition has since improved — end of story. CT

Bill Lockwood, chairman/publisher, can be reached at wal@computertalk.com.

PrimeRx

Pharmacy Management System

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PrimeESC

Electronic Signature Capture

PrimeDMS

Document Management System

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In-House and Wireless Delivery Module

PrimeWEB

Customized Web Sites/Portals for Pharmacies

PrimeCENTRAL

Central Data Reporting for Multiple store owners

FillMyRefills.com

Complete communication module (Online Refills, SMS/Texting, Email)

Increase Revenue and Profitability

Decrease Dispensing Errors

Increase Your Pharmacy’s Efficiency

Software without Limits! 866 495 3999 • 516 408 3999 | www.micromerchantsystems.com March/April 2014

THE

LEADING FORUM ON

TECHNOLOGY

FOR THE

PHARMACY MARKET

014 June 26-28, 2 The Breakers lorida F Palm Beach,

ASAP 2014 Midyear Conference

2011 Midyear Industry & Technology Issues Conference

ASAP conferences are the premier events on pharmacy technology, keeping you in the mainstream of market and legislative developments impacting pharmacy. The conferences have the reputation of being both educational and enjoyable, with top-notch speaker programs showcased in unique locations.

If you have never attended a meeting, make it a priority to come to The Breakers, June 26–28, 2014. Check out asapnet.org for a list of the member companies and agenda and registration details. Join ASAP and enjoy reduced conference fees. Here’s what attendees have to say about past conferences... “Love the concise overview of many relevant topics by great speakers.”

“The most valuable conference I’ve attended because the topics were great.”

“As always, I enjoy the intimate nature of ASAP conferences. The content is always relevant, and the networking opportunity is greatly appreciated.”

“ASAP continues to be the best conference to discuss business opportunities between vendors. Other shows require vendors to focus on customers, which prevents meaningful discussions.”

ASAP American Society for Automation in Pharmacy 6

ComputerTalk

492 Norristown Road, Suite 160 • Blue Bell, PA 19422 610/825-7783 • Fax: 610/825-7641 • www.asapnet.org

2014 Retail Buyers Guide

Pharmacy Management Workflow Systems and IVR

March/April 2014

Ateb, Inc. Now Is the Time to Improve Medication Adherence! Good for Your Patients, Good for Your Pharmacy, Great for Your Future. Ateb’s adherence solutions for pharmacy are proven to increase medication adherence, generate prescription sales, and improve patient loyalty. Founded in 1992, Ateb is a privately held company headquartered in Raleigh, N.C. Ateb continually seeks innovative ways to improve patient care and enhance day-to-day pharmacy operations. For more information, please visit www.ateb.com or follow us on Twitter @atebpharmacysol.

Time My Meds® Comprehensive Medication Synchronization Solution Improves adherence and increases proportion of days covered (PDC) scores by: n Coordinating a patient’s maintenance prescriptions to be filled at the same time each month. Helping pharmacy implement, manage, automate, and scale a comprehensive, patient-centric appointment-based model (ABM).

Alerting pharmacy when patient interventions are needed.

Guiding pharmacy step-by-step through every medication synchronization process.

Being good for your business (increased prescription sales and established personal relationships with your patients), being good for the patient (increased adherence), and providing differentiation that demonstrates value to health plans.

Adherence Solutions Education, Reminders, Reinforcements Provide pharmacies with efficient and standard processes to administer adherence solutions. n Contact patients by their preferred method; phone calls, SMS/text messaging, email, or mobile app. n Build strong relationships between pharmacy and patient. n Supply measurements and analytics for medication possession ratios (MPRs) and proportion of days covered (PDCs). n

Comprehensive Patient Care Solutions Provides a platform to manage chronic conditions, i.e., diabetes, hypertension, weight management, and other common conditions. n Leads pharmacy through personalized interventions with patients at the right time. n Supplies pharmacies with efficient and standard processes to administer adherence solutions. n Guides documentation for each intervention. n Provides ongoing day-to-day program administration. n Delivers longitudinal measurements to the pharmacy. n Offers insight to the pharmacy staff about the program. n

Pharmacy Workflow Solutions Pharmacy Line IVR NDC Accuracy Check n Bin Management n SignatureLine n Web Refill n n

Pharmacy/Patient Intervention Solutions Outbound Notifications: prescription pickup reminders, refill reminders, prescription ready, and status updates. n Patented Inbound Messaging: Educational messaging, reminders, immunization awareness, and surveys. n Solutions that reach patients through multiple communication channels, including phone calls, SMS/text messaging, email, and mobile app. n

Ateb, Inc.

2600 Sumner Blvd., Suite 158 Raleigh, NC 27616 877/776.2832 • 919/872.1275 sales@ateb.com • www.ateb.com Follow us 8

ComputerTalk

Best Computer Systems, Inc. The Best Choice in Pharmacy Management Systems

BestRxWin Your search for the best pharmacy management software ends here! Best Computer Systems (BCS) offers independent pharmacies a user-friendly, robust, and affordable pharmacy management system with BestRxWin. BestRxWin is a Windows-based pharmacy management system that will help you manage your pharmacy more effectively by simplifying tasks such as claims processing, inventory management, reporting, labeling, and much more. Processing a new prescription or refill is quick and easy with BestRxWin. It also allows you to print a variety of reports, from a daily log to a highly customizable report created by the user.

Features of BestRxWin also Include 77 Fast and flexible searching for patients, prescribers, drugs, plans, etc. 77 Real-time claim adjudication. 77 Split billing for patients with multiple insurance plans. 77 Eligibility checks for Medicare Part D and commercially insured patients. 77 Allergy and drug interaction warnings. 77 Paperless faxing for refill requests.

Add-ons Available:

77 Payment reconciliation. 77 Refill reminder log. 77 Charge accounts/accounts receivable. 77 Barcode scanning and printing. 77 Automatic weekly price updates. 77 Highly customizable labels 77 Ability to interface with robotic systems such as ScriptPro, Parata, etc.

Electronic Prescribing Allows prescribers to send prescriptions directly to your computer via the Surescripts network.

Nursing Home features Print MAR/physician order forms and more. Optional Dispill interface also available.

Electronic Signature Pad BestRx E-Signature capturing program can store all your patients’ signatures in your computer.

Rx Image Scanning Store and pull up prescription images on your computer.

IVR Interface We can interface with voiceTech/TeleManager interactive voice response system to allow your customers to automatically request refills over the phone.

EDI (included with BestPOS) Interface with your wholesaler for order processing and inventory/price updates. Mobile Delivery Signature Capture Gives you the ability to capture signatures for delivery prescriptions.

BestPOS BCS’s integrated point-of-sale system is a Windows-based application that will help boost your pharmacy’s profitability. BestPOS allows you to interface with your wholesaler to ensure that your inventory and pricing are up to date. BestPOS will also give you the ability to track sales trends and manage your own sales promotion(s). Just like BestRxWin, BestPOS is reliable and easy to use, so little training is needed to familiarize yourself with the system. Pairing the BestPOS system with the BestRxWin system is a smart way to maximize your pharmacy’s efficiency and customer satisfaction!

Features/Benefits of BestPOS also Include 77 Make customer checkout fast, easy, and flexible. 77 Validate and process payments via credit and debit cards, in-store charge accounts, and checks.* 77 Process FSA card transactions (must become a member of SIGIS). 77 Electronic signature capturing to collect signatures for HIPAA, counseling, and credit cards.* 77 Set minimum inventory levels for electronic reordering.

77 Update inventory by downloading order files from wholesaler’s website. 77 Generate purchase orders. 77 Export data to off-the-shelf software for reports.* 77 Set up shortcut buttons to simplify the checkout process. 77 Manage employees’ access rights for increased security. *

May require additional hardware, software, or services

Best Computer Systems, Inc.

121 Fairfield Way • Suite 330, Bloomingdale, IL 60108 877/777-5758 • 630/893-9210 • Fax: 630/339-3171 Email: sales@bestrx.com • www.bestrx.com March/April 2014

CarePoint® GuardianRxTM Total Pharmacy and Patient Management Systems CarePoint has been helping pharmacies reduce operating costs while providing more efficient and expanded services and benefits to patients for over 20 years, with systems that combine ease of use, robust functionality, and cost-effective operation with the highest standards of patient safety, security, and drug utilization safeguards. Total Pharmacy and Patient Management System CarePoint was first to bring the benefits of true Microsoft Windows and SQL Relational Database technologies to pharmacy. All of our systems employ the latest advances, and are flexible, highly scalable, proven, and enduring. We keep you ahead of the curve (and your competition) as new requirements and opportunities arise.

Flexible Workflow/Process Management Integrated workflow and process management tools configured to your specific processes and procedures maximize efficiency while increasing quality control. Prescriptions received via IVR, e-prescribing, or Web portals appear in appropriate work queues and processing can be automated for efficiency. We’re fully certified for controlled substance e-prescribing, too! Scanning and barcoding speed input, reduce errors, and simplify recall and review of data. Configurable quality assurance and verification screens with drug images and imprints offer process flexibility and eliminate errors. Patient education leaflets, medication info and directions in multiple languages, and literacy levels meet new government requirements and increase patient safety and compliance. Automated prior authorization processing and tracking save time and money. EHR, IVR, POS, and robotics interfaces bring overall synergy to your pharmacy operations. Medication Therapy Management CarePoint pioneered MTM. Every CarePoint system we install includes our fully integrated MTM module — and we can integrate other commercially accepted programs as well. If your current or future plans include MTM services, often the hardest part is determining how to start — so start with the company that started it all. 10

ComputerTalk

Patient Contact, Adherence, and Retention Growing and profiting from your business requires modern communications that build relationships. Our patient Web portals can provide you a new Web presence or add significant enhancements to your existing website. Your patients — using their computer or even their smartphone — are able to securely connect to your pharmacy to review their profile, order refills, select pickup location or delivery method, ask questions, and print tax reports. And our systems can alert your patients with emails or text messages for refill and pickup reminders, special programs, or medication instructions.

Designed to Help Improve Your Bottom Line You have plenty of pressures on margins and profits. Your CarePoint system is there to help: Multiple perpetual inventories (including 340B) with min/max settings to control carrying costs and reduce out-of-stock situations. Preedits, variance checking, and automated reconciliation reduce costs and maximize reimbursement with less time spent. Auto-refill and future fill programs increase efficiency, compliance, and profit. Commercial and Medicare eligibility checking along with automated primary, secondary, and tertiary billing minimize processing steps while securing and maximizing reimbursement. Virtually unlimited reporting and built-in business analytics to identify opportunities to improve margins and profits. Personal and Responsive Support Whether it’s for support or new ideas, there’s no talking to machines or waiting for callbacks. You have direct access to our team of professionals. We’re Your Pharmacy Systems Partner We listen, and together we design the future capabilities of our systems. We’re committed to ensuring you have the best-in-class system in the industry — today and out into the future — because we measure our success by yours!

CarePoint, Inc. 215 East Bay Street • Suite 304 • Charleston, SC 29401 800/296-1825 • 843/853-6999 • Fax: 843/853-9980 Email: sales@carepoint.com • www.carepoint.com

Cerner Etreby Building Quality Care Quality Care Builds Healthy Communities Effective retail pharmacies within communities sustain quality healthcare. At Cerner Etreby, we create leadingedge pharmacy management software that our clients can use to facilitate best practices and help to improve drug therapy outcomes within their communities. You can also benefit the financial health of your pharmacy by improving productivity and lowering costs, with our built-in pricing tools, extensive business reports, and other financial and productivity features. Improve the Health of Your Community with Adherence Best practices include supplying tools necessary to make sure your customers are taking their medications as prescribed. Cerner Etreby provides both built-in adherence and safety features, as well as auxiliary solutions aimed to increase adherence and improve outcomes. ■■ Automatic refills authorizations. ■■ Refill reminders. ■■ Pleio GoodStart® patient drug persistence and adherence program. ■■ Cerner Etreby ApotheCare® MTM solution. ■■ Electronic prescribing, including controlled substances. ■■ Extensive clinical checks, including allergies, therapeutic duplications, dosage. ■■ Built-in QA with second-tier checks. Improve the Health of Your Pharmacy with Productivity and Financial Tools With today’s reimbursement rates and steep competition, it helps to have a business partner that looks out for your pharmacy’s well-being. Cerner Etreby offers this help with productivity and financial features and solutions. Help make sure you’re getting all reimbursements you’re due, in an accurate, timely manner, while improving workflow efficiencies with Cerner Etreby. ■■ Pricing tables. ■■ Inventory management, including multiple and virtual inventories. ■■ Chain host management solution, with patient record view at any chain location. ■■ Many stock reports, plus ReportWizard for custom report creation. ■■ eRemit electronic reconciliation. ■■ Chain geographic zone pricing option. ■■ Flexible workflow, including load balancing. ■■ SQL server for extensive data mining and reporting. ■■ Rebate programs such as LDM or Carepoints.

Pharmacy Management Features and Benefits ■■ ScriptManager mobile app to keep customer loyalty. ■■ Mobile electronic signature capture to capture delivery and drive-through signatures and acknowledgements. ■■ Outbound IVR messaging. ■■ Keyboard shortcuts for all mouse clicks, resulting in speedy processing. ■■ A powerful SQL database engine that sorts and retrieves records instantaneously. Users can decide what data elements to display in which order. ■■ Ability to scan a paper script or insurance ID card into the system and store with script. ■■ Highly customizable and configurable to your business needs, with options including custom screen fields and other operational customization. ■■ Built-in drug-drug interaction analysis for quick queries. ■■ Audit trail for easy access to modification history of script, including date and time stamp. ■■ Advanced security options, including biometric fingerprint log-in and clinical checks bypass. ■■ Flexibility to design Rx bottle labels and decide on data elements and their placement. ■■ Communication management module for full tracking of claims transmission status. ■■ Ability to automatically fax, email, or send refill requests over the Internet from within the software. A Refill Request Manager module is included for easy refill maintenance and record keeping. ■■ A Report Wizard is included for customizing a large menu of built-in standard reports, as well as to create additional reports or forms as needed. ■■ Multiple Rx-processing windows can be open at the same time. No need to interrupt or redo work in progress. ■■ A comprehensive user’s manual and tutorials are menu items that can be accessed when necessary. Cerner Etreby has been on the forefront of leading-edge pharmacy technology since 1982, serving independent, retail chain, and health-system pharmacies. For more information on our extensive suite of pharmacy solutions, go to, https://www.cerner.com/computertalk1, and choose one of the request information options on the right, or call 800/292-5590 and ask for sales.

Cerner Etreby 7861 Garden Grove Blvd., Garden Grove, CA 92841 800/292-5590 • 714/889-2400 Fax 714/230-2295 ©Cerner Corporation. All rights reserved. This document contains confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. March/April 2014

p/i

Patient Web Portal

IVR

Data Analytics/ Business Intelligence

Documentation and Billing for Immunizations

Medication Therapy Mgmt. and Billing

DME MAC/ Medicaid Billing

p/i

E-Signature Capture

p/i

Portable/Mobile POS Terminal

Page

Front-Store POS

Central Host/ Centralized Management

Ateb

Workflow

Company

Pharmacy Mgmt. Systems

Products and Interfaces

p/i

Best Computer Systems

p/i

u/d

CarePoint

p/i

Cerner Etreby

p/i

Computer-Rx

DAA Enterprises

Datascan

p/i

u/d

ECRS

Epicor

flexTRAX

Health Business Systems

p/i

Innovation

Integra

p/i

u/d

KeyCentrix – RxKey

p/i

Kirby Lester

p/i

Lagniappe Pharmacy Services

p/i

u/d

p/i

Liberty Software

Manchac Technologies – DOSIS

p/i

McKesson Pharmacy Systems

p/i

Medicine-On-Time

Micro Merchant Systems

p/i

New Leaf Rx

p/i

Pharmacy First

QS/1

p/i

Retail Management Solutions

Rx.com Community Healthcare Network

u/d

RxMedic

Rx-Net

p/i

ScriptPro

p/i

u/d

p/i

u/d

SoftWriters

Speed Script

p/i

Synergy Medical

TCGRx

p/i

TeleManager Technologies

Transaction Data – Rx30

p/i

Two Point Conversions

p/i

voiceTech

VUCA Health

u/d

ComputerTalk

p/i

Data Conversion

340B Revenue and Inventory Accounting

p/i

Off-site Backup

Drug Visuals

Preedit Services

Compliance Packaging

Specialty Pharmacy

Long-term Care

p/i

Compounding Software

i p/i

Telepharmacy

Central-processing Software

Automated Counting

Central-fill Automation

Mobile Delivery Tracking

Barcode Scanning

Full Document Management

Robotic Dispensing

Mobile Smart Device Apps

Legend: p = product; i = interface; u/d = under development; o = outsourced See page 34 for specific systems/companies to which interfaces are provided.

p/i

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p/i

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March/April 2014 13

Computer-Rx Software Written by Pharmacists for Pharmacists

WINRX PHARMACY MANAGEMENT WinRx guides you from the start with simplicity and speed. With the included tools you can follow a prescription and the associated documents from start to finish without ever leaving WinRx or purchasing additional modules. WinRx provides quick and intuitive processing to efficiently handle hurdles facing pharmacies today. ■■Windows-Based Software ■■Biometric Log-in and Time Clock ■■Electronic Third-Party Reconciliation ■■Powerful Inventory Management ■■Smart Coupon Processing ■■Hard-Copy Prescanning ■■Document Management ■■Workflow Management ■■Multipoint Rx Verification ■■Will-Call Bin Management ■■Patient Adherence Management ■■340B Processing and EDI Ordering

■■Short Cycle Dispensing Manager ■■Detailed Customizable Reports ■■Integrated A/R Management ■■Auto-fill and Prescription Queue ■■XPress Fill Automated Refills ■■Rx-Ready Notification Board ■■Text and Email Notification ■■Automated Prior Authorizations ■■Accurate Compound Processing ■■Task/To-Do List Calendar ■■Automated Reports ■■Powerful Pivot Grid Reporting

WINSCAN POINT OF SALE WinScan brings the process full circle with a pharmacy-driven solution providing complete integration. WinScan allows you to fully interact with your WinRx pharmacy data for quick transactions, accounts management, prescription status updates, and signature capture. As the demands for pharmacies to become compliant with today’s retail standards continue to grow, Computer-Rx strives to provide the most advanced retail tools. ■■Real-time Rx Status Updates ■■Inventory Control Capability ■■Route-Optimized Delivery Tickets ■■Digital Signature Capture ■■Multiple Credit/Flex Cards Per Ticket ■■Automate In-house Charge Accounts ■■Sales and Profit Reports

■■EDI Ordering/Price Update Support ■■Flexible Customer Loyalty Program ■■PCI Compliant ■■Digital Customer Ad Display ■■Touch-Screen Optimized ■■UPS/FedEx Shipping Integration ■■MethCheck Integration

winrxcentral management WinRxCentral provides the ability for multisite pharmacy owners to maintain critical data from a central location. WinRxCentral will save time and provide consistency across the entire pharmacy group by supplying accurate reports and robust management tools.

■■Pricing Maintenance ■■Claims Reconciliation ■■Centralized Accounts Receivable ■■Advanced Reporting ■■Insurance Plan Maintenance ■■Data Analysis Tools

central profiles now available!

Phone 800/647-5288 | Fax 405/799-7118 | Email: sales@computer-rx.net

call today or Visit us online at www.winrx.net 14

ComputerTalk

winrxconnect WinRxConnect combines multiple advanced features to help your pharmacy increase productivity and customer awareness.

RX 2 GO SMARTPHONE APP ■■Request Refills by Rx Number ■■Scan Bottle Barcodes ■■View Rx Profile and Drug Data ■■View Pocket Profile

customer web portal

■■Refills by Rx Number or Rx Profile ■■Manage the Entire Family ■■View Rx Profile and Drug Data ■■View Pocket Profile ■■View Real-time Rx Status ■■Pay Account Online ■■Nursing Home Patient Refill Mgmt.

WINSCAN MOBILE delivery app ■■Collect Delivery, HIPAA Signatures ■■Real-time Delivery Status ■■Update Delivery Tickets During Delivery

WIRELESS DRIVE-THRU SIG

■■Accept Digital Sigs at Drive-Thru ■■Use iPad and Wired Sig Pad on Same Register

WinRx and WinScan integrate with many popular third-party services and devices with no interface fees, and new interfaces are being added all the time.

DAA Enterprises, Inc.

The Best Value in Pharmacy Software Visual Superscript (VS) is one of the most powerful, yet easy-to-use, pharmacy systems available in today’s market. The incredible combination of features and an extremely competitive price have prompted many of its users to call it “a Cadillac at a VW price.” Among its hundreds of users across the country, dozens have been using it for nearly three decades. Speedy workflow data entry with Rx scanning. The testimonial below is quite representative of these longtime users. Loaded with Features Browse the partial list of features on the right to see that VS has everything that an independent retail pharmacy needs and a lot more. And as your business grows, one of our optional modules Rx processing screen showing auto-refill — workflow manage- feature. ment, long-term care, or 340B pro- undoubtedly one of the most imporgram — can help you manage that tant factors in our success. growth with minimum headaches on To Order a Free Demo the computer side. Please call 800/359-5580 or visit our “I have been using Superscript since website to download a free demo. We 1985. At the time, I operated a small retail will be happy to help you install the pharmacy. Today, in addition to that, I demo and to “walk” you through feaservice a number of LTC facilities using tures that are of interest to you. a robot for dispensing, packaging, and printing labels. At every step of the way, DAA has provided me the tools to run my business efficiently and competitively at a very reasonable cost. Best of all, the system is so easy to use my part-time pharmacists pick it up in a very short time. These pharmacists have worked with many different systems. They tell me that VS is by far the most user-friendly system they have ever used.” Steve Rosenberg, R.Ph. Rosens-Morseview Pharmacy Chicago, IL.

21st-Century Customer Support We pride ourselves on being very responsive to our users’ needs, even to the point of customizing pricing schemes, MARs, Rx labels, and reports. Our users are our best source of ideas, bar none. Incorporating their suggestions into our software is

About the Company Founded in 1975, DAA has a long and distinguished record in computer systems analysis and design. With pharmacy automation our exclusive focus for more than three decades, we strive to provide the best tools to enhance patient care, business productivity, and profitability at the most competitive price.

369 Harvard Street, Suite 1 Brookline, MA 02446 800/359-5580 • 617/734-7366 Fax: 617/734-6340 Email: sales@daaenterprises.com www.daaenterprises.com

See our ad on page 71

Features

77 Intuitive User Interface: easy to learn for your techs and relief pharmacists. 77 Scalability: Users range from low-volume pharmacies to those filling thousands of Rx’s per day, employing robots and dozens of workstations. 77 Interfaces to leading POS systems. 77 Interfaces to CoverMyMeds to facilitate submission of PA requests. 77 Surescripts certified for e-prescribing. 77 Comprehensive prescriber database and real-time verification of DEA #’s when filling Rx’s for controlled substances. 77 NCPDP D.0 format online billing of third-party claims, including compounds, secondary and tertiary claims, Medicare Parts B and D, and eligibility verification. 77 Batch-bill DME claims using ASC X12 870 format. 77 Electronically reconcile claims using third-party provided remittance advice (ASC X12 835). 77 Flexible and powerful auto-refill capabilities allow refilling hundreds of Rx’s with just a few keystrokes. 77 Unique two-tier drug file designed for maximum speed and accuracy in filling Rx’s. Add a new drug and all related information with a single mouse click. 77 Drug-drug, drug-food, drug-allergy, duplicate-therapy, and disease-contraindication checking. Pediatric, geriatric, pregnancy, and lactation warnings. 77 Patient monographs and warning labels in English and Spanish. 77 Automatic drug pricing and clinical data updates using the Internet. 77 Drug imprint and images displayed for accuracy verification. 77 Barcode printing and scanning for Rx refills, drug selection, pill counting, and NDC verification. 77 Scan and store Rx images; display them during refills to verify accuracy. 77 Batch Rx refilling, MARs, treatment orders, and physician orders. 77 Inventory management and ordering using the wholesaler EDI (ASC X12 850). 77 Complete 340B Program Processing: Track inventory and financial data for multiple 340B partners and print reconciliation reports at desired frequency. 77 Interfaces to QuickBooks, IVR, Web refills, DISPILL, dispensing automation (Parata, AutoMed, ScriptPro, etc.). 77 Fax requests to authorize refilling of one or multiple Rx’s. 77 Signature capture supports multiple devices for high-volume pharmacies. 77 Workflow management. March/April 2014

Datascan Pharmacy Software

33 Years of Service to the Pharmacy Community with Software Solutions! Our clients are amazed at how many profit-building features we have introduced in the last few years alone that consistently help them build their bottom line and protect them against third-party audits and losses during claims adjudication. Are you not ecstatic about your current software vendor, but are concerned about the cost and training involved with switching vendors? Call us today to find out if you are eligible for a little-to-no-cost conversion from your current vendor, and find out how we make the process easier! If you feel like your current vendor is not giving you the attention and support you need, or as though your ideas and input do not make a difference with your current software vendor, call us. If you are tired of feeling like you are behind the times with technology, give us a call.

PMS WinPharm, our pharmacy management software, is used by hundreds of independent pharmacies and MD dispensaries around the country. We also have clients that focus on longterm care, managed-care, and assistedliving facilities that utilize our software. WinPharm supports all of the latest technology, from IVR systems, full e-prescribing, robotic dispensing, electronic signature capture, and workflow, all the way to integrating with our proprietary point-of-sale software. Our software, interfaces, and add-ons offer all the latest technology available to run your pharmacy, LTC facility, or doctor’s dispensary. ■ Mobile refill application with profile view FREE for Android and Apple devices. Web refill application with profile view FREE for you and your clients! Delivery electronic signature capture system. New automatic Rx processing software can automate auto refill patients and Rx’s on hold! Rx inventory electronic ordering and price-shopping module. Maintenance Medication Automated Module and Reminder System. ■ Many options to customize the software to work with YOUR workflow. ■ Easy-to-use commercial insurance and Medicaid lookup/auto-add. ■ Quick-response third-party claims adjudication. ■ IVR interface, with automated callbacks for refills due/will-call. ■ Full workflow management with bin management and delivery tracking. ■ Windows-based software. ■ Email and text reminder programs. ■

ComputerTalk

Why Datascan? 77 Extremely competitive conversion and start-up costs. 77 Independently family-owned company since 1981. 77 Immediate phone tech support and claim adjudication assistance. 77 After-hours service and support. 77 Custom software development for our clients. 77 Majority of client modification requests written at no charge. 77 Profit-building programs built into all software products — call for a demo today! ■ AWP

fluctuation re-bill report identifies opportunities to raise third-party reimbursement! ■ Full e-prescribing with electronic refill requests. ■ Electronic signature capture. ■ Full inventory control. ■ Weekly AWP updates. ■ Numerous custom reports. ■ Batch claims to save time and money. ■ Pre- and postediting FREE: Multiple warnings built in to maximize reimbursement and look out for data entry errors. ■ Automatic COB billing. ■ Compound tracking and billing. ■ Document management, including image storage of Rx’s. ■ Pill image/imprint, alternate language SIG code translation, and FDA MedGuides available. ■ Fully integrates with Datascan POS. ■ LTC software with MAR and order sheets. ■ Internal bulk email capabilities for refill reminders and will-call to your patients!

Datascan POS What sets our point-of-sale (POS) system apart from our competition is the fact that it was written and designed in- house with assistance from our pharmacy clients. As with our WinPharm software, we are constantly improving on our POS software, based on feedback from our clients. Our full-featured POS software systems integrates with our WinPharm software to allow data to be shared throughout the pharmacy. Our POS complies with FSA/IIAS, is SIGIS certified, and is PCI compliant for credit-card processing. The full version has everything you would expect from a POS software package, including full inventory control, sales tracking, reports, electronic purchase orders, ability to auto-add inventory from vendor responses, and more. Point of Sale: 77 FSA/IIAS/PCI compliant. 77 Customize sales and coupon promotions. 77 SIGIS certified. 77 Electronic delivery tablets. 77 Touch-screen system. 77 Full pseudoephedrine tracking. 77 Integration with signature capture. 77 Real-time FSA, HRA, credit-card, and debit-card acceptance. 77 Electronic POs/EDI. 77 Loyalty rewards program that is fully customizable and gift-card tracking. 77 Full inventory tracking and electronic ordering with major wholesalers. 77 Sales scheduling. ■

...and much, much more!

332 Dante Court, Unit B, Holbrook, NY 11741 Sales: sales@datascanpharmacy.com Phone: 631/698-6285

Health Business Systems, Inc. The Smart Choice in Pharmacy Software

About Health Business Systems For over 30 years and 1,800 clients nationwide (including Puerto Rico), HBS offers a full line of pharmacy technology to help run your pharmacy. RxGENESYS Pharmacy Software With this intuitive Windows®-based operating system platform, you’ll use familiar icons and buttons to make filling a prescription fast and easy.

RxAXIS Pharmacy Software The comfort of a keyboard-driven system with the bells and whistles of a modern-day system, supported on a Linux or Windows operating system.

Highlighted Products & Solutions Barcode and UPC Scanning: For Hospital Interface: Utilizes an HL7, retrieval of refill info, populating of socket-based, or querying connection the dispensed product, or verification to integrate with your hospital system. using workflow. Refill Mobile App: Customized with Interactive Voice Response (IVR): your pharmacy information, this free Give your customers the ability to sub- app for your patients enables them to mit requests through the telephone and send refill requests, view real-time staInternet. What’s Useful: Notify your tus of each requested refill, and set up patients in real time (phone, email, or reminders for each Rx they are taking. text message) when Rx’s are ready! Signature Capture: Collect electronic Workflow: For seamless interfacing signatures for pickup acknowledgewith automation and IVR, so one or ment and audit purposes. What’s Easy: multiple users can fill an Rx efficiently Make audits a breeze by printing an while maintaining quality control. audit report for individual Rx’s or by Point of Sale (POS): Fully integrated third party. system that offers a complete host-to- Inventory Management: A perpetualpost scanning solution, which means inventory system that enables you to comprehensive control over prescrip- submit electronic orders to wholesalers tion movement and walk-out preven- and integrates with third party invention. What’s Exciting: Whether you tory solutions. have a drive-up window or make home deliveries, a portable cash register Document Scanning: Go paperless places all key functions right in the by scanning each Rx into the patient’s record so any user can easily retrieve. palm of your hand. Pill Imaging: For quality assurance Automation: Interfaces with a wide checking to ensure the pill image is range of systems and solutions to better cross-checked with what’s in the bottle. manage your pharmacy operations. E-prescribing: Surescripts certified. Patient Care Modules: Take advanWhat’s New: Certified to receive elec- tage of time-saving chronic disease tronically prescribed controlled sub- state management and MTM tools integrated into your prescription-filling stances (EPCS). system. What’s Important: Patient Long-Term Care Module: Integrated compliance and follow-up notificato efficiently dispense and generate tions. MARs and physician order forms. Customer Service: Knowledgeable support to help quickly resolve any software or hardware issues that you may encounter. What’s Important: Stay connected with HBS and access online system information through our secure Web-based Client Info Center.

800/444-1427 info@hbsrx.com www.HBSRx.com

March/April 2014

KeyCentrix™ — RxKey® Transforming Pharmacy Management

Our Organization

Our Offerings

KeyCentrix is dedicated to the pharmacy industry by offering thought leadership, bestin-class-technology offerings, world-class solutions consulting, and hands-on support, ensuring our customers are equipped with solutions to advance pharmacy practice.

RxKey Pharmacy Management Software is a diverse system with a wide scope of functionality focused on improving efficiency, enhancing safety, and increasing profitability. This innovative solution is designed to empower clients with business intelligence tools and multiple processing capabilities to advance patient care outcomes.

Our Philosophy

Pharmacy Software That Thinks Like a Pharmacist

KeyCentrix technology and service solutions have been designed to transform pharmacy management by streamlining operations and providing the power of actionable data to make better decisions and grow profitability. KeyCentrix is committed to delivering four principle outcomes for independent pharmacy: Enhance the quality of patient care Reduce the overall cost of fulfillment Provide access to critical data for operational excellence Adapt to ever-changing business and compliance requirements

KeyCentrix, LLC

2420 N. Woodlawn

Intuitive design Keyboard-driven operation Configurable workflow Low monthly support Advanced data-mining capabilities Electronic signature capture Real-time image scanning Integrated point of sale Inventory management E-prescribing/ EPCS Pill imaging Multisite support Remote backup services User-defined fields Compounding support Nursing home support Document management Commercial insurance lookup Text/email messaging AND MORE! KeyCentrix’s consultative approach affords partners a level of service unlike anything else available in the industry. Our success is directly related to our organization’s understanding of the unique needs of our customers and the independent pharmacy industry. www.keycentrix.com

Building 500

See our POS Profile on page 50. 18

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Wichita, KS 67220

800/444-8486

KeyCentrix™ — New Leaf Rx One System, One Workflow, Infinite Possibilities

One System, One Workflow, Infinite Possibilities Leverage the power of order-based, exception-driven workflow with New Leaf Rx, by KeyCentrix. This unique combination enables custom configuration of your software to support ideal throughput and enforces best practices for single or multilocation pharmacy environments. New Leaf Rx software, combined with our consultative and comprehensive implementation approach, offers pharmacies a level of resources and service unlike anything else available in the industry.

Order-Based Solution Logically group items into orders for processing efficiency.

Configurable Workflow Stages Configurable workflow stages support your specific business needs and operations. Stages include: ■ Data Entry ■ Tech Check ■ PV1 ■ PV2 ■ Scheduling ■ Packing ■ Credit Review ■ Will-Call ■ Dispensing ■ Adjudication

Integration with Existing Applications Through New Leaf Rx consultative services, existing applications will be evaluated for replacement or integration, streamlining your operation and reducing costs.

KeyCentrix, LLC 2420 N. Woodlawn, Bldg 500 Wichita, KS 67220

Exception-Driven Workflow Ensure compliance adherence by requiring activities on complex therapies driven by: ■ Manufacturer Reporting ■ Cost to Patient ■ Business Objectives ■ Disease State ■ Stage Validations ■ Lab Values ■ Sales/Marketing Needs ■ Drug

Data Extraction and Analysis New Leaf Rx offers a powerful centralized reporting engine, as well as the ability to add custom fields specific to the needs of each location.

www.keycentrix.com sales@keycentrix.com 800/444-8486

March/April 2014

Lagniappe Pharmacy Services (LPS)

At Lagniappe Pharmacy Services, we focus on supporting our customers and their long-term success. We listen to their challenges and put our decades of industry experience into our products and services to meet their needs.

Tools to improve... Adherence | 5-Star Ratings

Phar macy Management Regardless of your pharmacy type (from traditional corner drugstore to LTC facility) or size (single- or multistore), Lagniappe Pharmacy Services has a solution to optimize your pharmacy practice and business.

Retail Systems Our efficient, userfriendly designs help pharmacies fill prescriptions quickly, safely, and profitably. The modular architecture of our pharmacy systems means we can easily create a custom setup ideally suited to your specific needs. Our pharmacy management systems provide a comprehensive set of tools and features that you need to meet today’s pharmacy market challenges, including: ■ Prescription and drug images ■

Configurable workflow

■

Effective inventory management

■

Integrated point of sale (POS)

■

Electronic signature capture

■

Nursing home/LTC

■

340B program services

■

Charge accounts (A/R)

Hospital, Nursing Home, LTC Our hospital, nursing home, and LTC systems produce professional physician orders and medication administration forms to service your long-term care and assisted-living clients. Our cycle-fill and unit-dose support simplifies data entry and reduces processing time. 20

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Inventory Control Reduce your out-of-stock and overstocked inventory with our advanced inventory control that combines historical and predicted usage to maintain the inventory you need to efficiently meet your prescription demand. Robust EDI connects to most wholesalers for ordering, returning, and loading item costs, as well as 340B inventory management with integrated ordering, tracking, and reporting available. POS, eSignature Capture Touch-screen menus and efficient scanning technology provide flexibility. Easy to train and deploy, our FSA and PCI-Compliant POS systems have multilevel security controls to manage your POS processing for prescriptions and over-thecounter items. Improve profitability with robust reporting capabilities and protect your margins with up-to-date inventory controls and pricing. Optional electronic signature capture devices collect patient signatures for HIPAA compliance, prescription pickup logs, safety cap designation, program opt-ins, and credit transactions.

Connect with your patients like never before with myPharmacyConnect. With our powerful, easy-to-use communication system, patients can interact with their pharmacy 24 hours a day. ■ ■

Rx profile Online and phone refills

■

Refill reminders

■

Drug information

■

Voice messages

■

Text and email alerts

myDataMart is built to provide you: ■ Real analysis in the format you want: Custom scorecards, graphs, dashboards... ■ Business intelligence, not lists for you to sort through. ■ Power to explore and design information to build an action plan for success.

www.RxLPS.com

888/727-5422 sales@RxLPS.com

The most important thing about your DATA is the story it tells. Are you listening?

Liberty Software RXQ — A Next-Generation Pharmacy System Have you outgrown your pharmacy system? That’s what many community pharmacies are asking themselves as they experience “growing pains.” While your pharmacy staff fights insurance claims, error messages, uncooperative doctor offices, and a computer system that seems slower than it used to be, your customers still expect the same fast service they have always received from you. Many pharmacies are realizing that their computer system cannot keep up with their growing business. That is why so many pharmacies are making the switch to Liberty Software. Next-Generation Pharmacy Software Here at Liberty, we believe that RXQ is a next-generation pharmacy management system. Why do we say that? It’s not just the technology, although RXQ is built on Microsoft’s newest technology platform. It’s not just the feature list, although it is comprehensive. More than anything, we believe that it is the user experience. Prescriptions can be filled quickly and accurately. Many pharmacists have told us it is the easiest system they have ever used. Point of Sale Designed for Pharmacy For your pharmacy, point-of-sale software needs to be more than cash drawer management for your front end. For your patients, it should enable your staff to provide better service. For you, it should result in better accountability, assistance with HIPAA compliance, and improved pharmacy management. These are values that not just any point-of-sale package can deliver. That’s why we developed the BZQ pharmacy pointof-sale software from the ground up: designed especially for community pharmacies’ needs. BZQ is not simply an add-on to your pharmacy system, but a completely integrated solution

Exceptional Support

Benefits n Organize

your pharmacy

n Fill

more scripts without adding staff n Improve

customer service

n Streamline n Manage

your workflow

and improve profits

The RXQ System n Fast

prescription filling

n Payment

center

n Workflow

management

n Integrated

point of sale

n Signature

capture

n Document

management

n Accounts

receivable

n Inventory n Track

control

and manage deliveries

n Long-term

care

n Compounding n Interfaces for automated dispensing systems n Customizable n Flexible

report generator

parameters price updates

n Automated

that works hand-in-hand with the RXQ pharmacy system. Simple and Easy How long does it take to teach new employees how to operate your existing pharmacy software? Pharmacies using RXQ have found that new employees can often begin filling scripts immediately, with little to no training. It’s just that simple. A welldesigned pharmacy system should make your employees more productive and happier. When you do need help, it’s only a phone call or mouse click away.

Are you receiving the support that you deserve? At Liberty Software we work hard to make sure our customers are satisfied and happy. To do this, we have brought together a team of individuals who are experienced with pharmacy and technology, and just as importantly, are friendly and helpful. You don’t have to take our word for it — contact us for a reference list. One Size Does Not Fit All Pharmacies processing a large number of prescriptions daily face numerous challenges Sadly, many pharmacies are still using antiquated systems that do not have the ability or features to handle their prescription volume. Liberty offers technology that is stable and scalable as you grow. We have the features to ensure that you are productive and profitable. If there is a problem, we have a support team that understands the needs of high-volume stores. About Liberty Software Liberty began as an independent computer service company serving the computer needs of community pharmacies across the South. That was over 20 years ago, but we have never forgotten how to provide the service that is so important to community pharmacies. Today, we have products and services that are focused on enabling community pharmacies to meet the challenges facing them. RXQ is our flagship product and is helping pharmacists across America better serve their patients.

To learn more about RXQ call 800/480-9603 or visit www.libertysoftware.com today.

3205 E Southlake Blvd, Southlake, TX 800/480-9603 • Fax: 817/488-2861 March/April 2014

Pharmacy Systems & Automation

NEED TO IMPROVE

YOUR PATIENT ADHERENCE?

HEALTH IS

ON THE WAY.

McKesson solutions – like mobile communications, text reminders, online refills and flexible delivery options including mail and mobile delivery – are ready to rescue you from the challenges of patient adherence. And, if you’re looking for additional ways to boost your bottom line, our Informatics team can take the abundance of information often hidden within your business data and use it to uncover valuable insights – ways to generate savings, optimize resources and focus on patients. Visit betterpharmacytech.com for more information.

McKesson Pharmacy Systems The Healthiest Pharmacies Always Rely on McKesson

For more than 180 years we’ve helped pharmacies run healthier businesses. Our range of technology systems and integrated solutions drive efficiency in the pharmacy so pharmacists can move beyond the counter and provide clinical services that improve patient wellness. Our Pharmacies Get Results More than 8,000 pharmacies use McKesson systems to drive results that matter to your business. We design technology products and services that help you improve efficiency behind the counter so your pharmacist can move out front and deliver clinical services to your patients. Our solutions include: Patient Communications Solutions

Connect with your patients and give them convenient options to communicate with your pharmacy. Our solutions include: ■■ Web solutions and online refill. ■■ Text messaging. ■■ Two-way communication between patient and pharmacy. ■■ Medication history. ■■ Store locator. Patient Adherence Programs

Begin a new program with your patients today. Keep them adherent with the help of our solutions: ■■ Flexible Delivery: Get prescriptions to your patients, even when they can’t pick them up, with our mail solution and mobile delivery app. ■■ Auto Refill: Automatically place prescriptions for patients on maintenance medications into the batch queue for processing. ■■ Compliance Packaging: Improve patient adherence by delivering a patient’s complete prescription regimen in pre sorted, daily dosage packaging.

Better Insight Means Better Business While our technology automates, streamlines, and centralizes your pharmacy operations, it’s really just the beginning of how we help pharmacies succeed. We are also able to make sense of the information flowing within your business. These insights generate savings through inventory management and provide you with ways to reduce patient wait times. They even assist you in reducing customers’ cost per fill. Our ability to dive deep for valuable information puts you in a better position to compete in today’s tough marketplace.

SIMPLY 27% ARE UNAWARE A recent study on patient adherence showed that 27% of unclaimed prescriptions are due to patients not knowing a prescription is waiting at the pharmacy.* McKesson solutions — such as mobile communications, text reminders, online refills and flexible, delivery options, including mobile delivery — are ready to rescue you from the challenges of patient adherence. Use our technology to connect with your patients and keep them informed of the services you offer to provide accessible wellness in their local community. *2011 study funded by NACDS Foundation.

KLAS independently monitors vendor performance through the active participation of thousands of healthcare organizations and is honored to name McKesson EnterpriseRx (Outpatient) a “Category Leader” in the 2013 Best in KLAS Awards: Software and Services report for the Pharmacy-Outpatient (Retail) category.

We’re Proud to Be a Category Leader Independent healthcare research firm KLAS monitors vendor performance and presents “Category Leader” awards each year. In 2013, we happened to be the proud recipient in the 2013 Best in KLAS Software and Services report for PharmacyOutpatient (Retail). While we received the award for our work in the Pharmacy-Outpatient (Retail) category, many of the same services we were recognized for are available to independent pharmacies too. We’re proud to be acknowledged for our industry leadership. We think it’s a testament to our advanced systems and integrated products doing exactly what they’re designed to do: drive better business.

March/April 2014

Medicine-On-Time Compliance is Our Only Business Medicine-On-Time Compliance. Adherence. Persistence. The terminology may vary, but the concept is the same. The right pill in the right patient at the right time — every time — over the full course of treatment. As you well know, high levels of compliance are associated with better health outcomes and lower overall healthcare costs; low levels of compliance are associated with increased morbidity and mortality and much higher overall healthcare costs. Compliance Has Value Compliance has value. And as a result, compliance is a natural business opportunity for the community pharmacy. But how do you go about establishing an effective and profitable compliance program in your pharmacy? The answer is Medicine-On-Time. Medicine-On-Time’s specific brand of compliance provides proven protection against nursing home admissions, hospitalizations, and emergency room visits. Medicine-OnTime prolongs independence and provides convenience and peace of mind to your retail ambulatory customers. Turnkey Program For 26 years we’ve been teaching pharmacists how to make compliance a profit center in their pharmacies — generating fees separate and apart from the reimbursement on drugs. Medicine-On-Time is often compared to compounding. It’s neither traditional retail dispensing, nor is it traditional institutional dispensing. We provide the system — computer hardware and software, efficiency tools, comprehensive training, and marketing support — in a complete turnkey package. Only $395 up-front gets you started. Less than 25 patients will get you past break-even. Ahead of the Curve Medicine-On-Time pharmacies have been multidosing since the USP created standards back in the 1980s. Medicine-OnTime pharmacies have been synchronizing refills for decades. Medicine-On-Time pharmacies have been distributing charting forms via secure email for years. And now, Medicine-On-Time pharmacies can send text-message reminders to patients and caregivers via their cell phones. Join our pharmacy network, and your pharmacy will be ahead of the curve, too.

With Medicine-On-Time your pharmacy won’t be tied to one dispensing format like other systems. You have the option to dispense in a weekly format with up to five administration times in a single card. Or in a monthly format with up to 35 days in a single card. There’s even a sequential format for single drug PRN or Stat therapies. Medicine-On-Time software can accommodate even the most challenging and complex dose schedules. Do you need a cycle anchored to a specific day of the month? Or a specific day of the week? Medicine-On-Time has you covered. Cycle length can be fixed or variable — specific to a patient, a group of patients, or universal throughout the system.

When your customer says, “Can you…?” Say “Yes!” with Medicine-On-Time. The Opportunity Of course, the largest market for Medicine-On-Time is the independent ambulatory population — seniors living at home, at risk for institutionalization. Many of these folks are already customers of your pharmacy. But Medicine-On-Time is welcomed in many other populations, too, helping you capture the most heavily medicated segments of your market and turning them into loyal pharmacy customers. Other targets include assisted-living facilities and small group homes for the elderly; group homes for adolescents; group homes or community training homes for the mentally disabled; private home care agencies that oversee medication administration; HIV/AIDS clinics; local hospital discharge planners (to reduce readmission rates for their patients); adult daycare centers; adult foster care agencies; therapeutic foster care agencies (for children and adolescents); school districts; summer camp programs; PACE programs; and veterinarians. The Bottom Line The bottom line: For $395 per month (plus tax) and about 50 cents per prescription (disposable packaging cost), Medicine-On-Time can be the cornerstone of a successful compliance program in your pharmacy. What are you waiting for? Visit medicine-on-time.com today. Join our growing network of proud progressive independent community pharmacies.

Powerful and Infinitely Flexible Medicine-On-Time is powered by robust workflow software that integrates seamlessly with the top pharmacy management systems (PharmaServe, QS/1, HBS, Lagniappe Pharmacy Services, Rx30, etc.), or it can be used independently, as a stand-alone system. 24

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200 International Circle, Suite 1300 • Hunt Valley, MD 21030 800/722-8824 • www.medicine-on-time.com mail@medicine-on-time.com See our ad on the back cover.

Micro Merchant Systems Increase Revenues and Profitability • Increase Efficiency • Decrease Dispensing Errors Today’s pharmacies need a true management program that gives them a real-time snapshot of their business as a whole. PrimeRx was designed to deliver this objective effectively.

Stay in Touch with Your Patients FillMyRefills.com (FMR) is a module with a complete suite of two-way communication tools that allow your pharmacy to stay in touch with your patients through Web, SMS/text message, and email. Your pharmacy has an online presence giving your business a 24/7 opportunity to receive refill requests and provide your patients with a dose alert and both Rx-ready-for-pickup and refill reminder messages via SMS, text, or email.

Because it’s about more than filling scripts... Increase Your Pharmacy Efficiency

Increase Revenues and Profitability Adherence — Do not let your patients miss a single refill. Analytics and analysis from your own data allow you to forecast trends. Ordering – Dispensing – Reconciliation — all linked up electronically. Alerts – for underpaid claims and smart ordering. Generate additional revenue by enrolling in various programs. PrimeRx™ for retail pharmacy, LTC/ALF/nursing home pharmacies, compounding pharmacies, specialty pharmacies. Decrease Dispensing Errors The PrimeRx suite is built to decrease errors, from intake to delivery. Prescriber validation services. Cross-verify drug billed versus drug dispensed and original Rx (hardcopy and electronic Rx) versus data entered and refills. Alerts at checkout that warn and prevent mix-up of Rx’s of different patients. Complete barcode-based workflow. Security Manager restricts the rights of users, thereby having a second person overlook critical overrides. SIG (directions) and patient counseling in multiple languages to help patients with limited English proficiency.

Remote backup system (data security and disaster recovery). Integration with all robotic vendors, unit-dose packaging systems, IVR vendors, wholesalers, and shipping companies (UPS). Download prescriber, drug, and insurance records directly from our central servers to your pharmacy. Reduced and accurate data entry.

Receive business stats and figures on your phone even when you are away from the pharmacy. PrimeRx keeps working even when your pharmacy is closed. Control submissions service now available for your state. We generate and submit the files on your behalf.

PrimeRx • PrimePOS PrimeESC • PrimeDMS PrimeDelivery • PrimeWeb PrimeCentral • FillMyRefills.com

6800 Jericho Turnpike, Suite 203E Syosset, NY 11791 516/408-3999 • 866/495-3999

www.micromerchantsystems.com

See our ad on page 5. March/April 2014

QS/1t NRx® — Pharmacy Management Software

The software with business-building flexibility. QS/1’s NRx is a complete pharmacy management and prescription-processing system. Process new prescriptions and refills with minimal keystrokes or mouse clicks in a modular, cost-effective design. As business needs grow and change, add advanced capabilities, including Workflow, Will-Call, Accounts Receivable, Document Management, and Central Profiles. NRx fully integrates with other QS/1 systems and services, including inbound/outbound IVR, Point-of-Sale, Web Refill Services, and Multi-Site Management (MSM™).

Prescription Processing NRx gives you a choice of three different prescription entry screens that provide fast data entry and minimize errors. Fill or refill prescriptions in seconds. Add document scanning, pill images, and barcode scanning to improve patient safety. Built-in InstantFill® automatically queues IVR and Internet refills and prints the labels, so all you have to do is dispense the medications. Add QS/1’s Health-Minder® to enhance compliance and encourage patients to refill medications. NRx Delivery® provides enhanced functionality for shipping prescriptions and processing credit cards, including preauthorization. Flexible Workflow QS/1’s integrated, scalable Workflow module helps ensure safety and balance workloads. Use Workflow to efficiently manage multiple work queues. The new Prescription Intake queue allows you to scan prescriptions now and process them later. View documents and pill images, scan barcodes, and utilize reports on an easily accessible workflow monitor. Track each step of dispensing to help ensure HITECH regulation compliance. Pharmacy at a Glance QS/1’s dashboard application provides on-demand statistical data from Workflow, Tickler, the ECS Log, and electronic information. Color-coded alerts draw attention to potential bottlenecks or problems. Will-Call Enjoy faster, more efficient prescription storage and retrieval with QS/1’s RetrieveRx®. Prescriptions and batch barcodes can be scanned and then placed in predetermined locations in the pharmacy. Tools for Niche Markets NRx helps you capitalize on niche services and programs such as 340B, compounding, immunizations, refill reminders, nursing home/facility management, and MTM.

“They enable us to service our customers the way we want.” Camille DeVille Boyken, R.Ph. DeVille Pharmacy

NRx Benefits Adapt NRx for your store’s unique needs with

advanced, integrated modules. Improve compliance and enhance profits by pairing QS/1’s Health-Minder and IVR for a costeffective refill reminder program. Document MTM/patient outcomes and report services. Electronically track pseudoephedrine sales. Certified EPCS and 10.6 for Emdeon® and Surescripts®. Document and store shipping information with interfaces to UPS, FedEx, DHL, and Pitney Bowes. Check eligibility and coverage in real time with Emdeon CardFinder™. Translate labels and SIGs into multiple languages with our RxTran option. Submit prior authorization requests using CoverMyMeds®. Scan documents and eliminate paper storage with Document Management. Get breaking industry news delivered to workstations via QS/1’s Message Center. Save often-prescribed drugs for display on the New Rx screen with our hot keys. Improve profitability and reduce waste with perpetual inventory. Automated secondary and tertiary billing. Print MedGuides for patients. Accept electronic prescriptions with QS/1’s e-Prescribing. Interface with many popular dispensing, will-call, billing, and demographic systems. Sidebar and favorites provide convenient access to commonly used tasks and websites. Create price plans for better coupon card management.

www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304

© 2014, J M SMITH CORPORATION. QS/1, NRx, InstantFill, NRx Delivery, RetrieveRx and Health-Minder are registered trademarks and MSM is a trademark of the J M Smith Corporation. All other trademarks are properties of their respective holders.

See our Multi-Site Management Profile on page 27. See our IVR Profile on page 28. See our POS Profile on page 51. See our LTC Profile on page 55. See our HME Profile on page 60. See our Optional Services Profile on page 61. See our ad on page 40. 26

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QS/1t Multi-Site Management (MSM™) — Centralized Management for Multiple Locations

The software for up-to-the-minute management of multiple locations. Built on the Microsoft® SQL Server®, QS/1’s MSM offers real-time, systemwide control. Perform administrative tasks from one location and gain actionable data from one or all locations. Make MSM, paired with a QS/1 Pharmacy Management System, your strategy for highly effective, organization-wide operational management.

Central Management MSM helps overcome today’s economic challenges and the ongoing need to do more with less. Central management eliminates redundancies and streamlines distribution of pricing, third-party plans, drugs, clinical updates, employee access, staffing, drug price updates, frequent-shopper reward programs, and more. MSM provides flexible control on a global or per-site basis to help your business maximize resources. Share Databases For pharmacies using QS/1’s NRx® or PrimeCare® for LTC, MSM’s optional Central Database module securely shares key databases, including drug, pricing, patient, prescriber, employee, gift card, coupon cards, POS item file, and frequent shopper. Enhance customer service and patient safety with corporate-wide clinical checks of patient profiles during dispensing. The Central Prescriber database prevents duplicating doctors already in the system. Flexible Reporting MSM compiles data into one database so you can easily generate a range of pharmacy, point-of-sale, financial, and business reports. Automate report generation and save reports to file formats including Microsoft® Word, Excel, or Adobe® PDF. Utilize MSM’s standard reports or create customized reports through the SQL database using off-the-shelf software.

“QS/1 gives us the opportunity to compete with the big guys.” Chad Corwell, M.B.A. Director of Operations The PharmaCare Network

MSM Benefits Manage central databases for pharmacy pricing, drugs, third parties, employee passwords, POS item file and access, gift cards, coupon cards, and frequent shoppers. Eliminate redundant data entry and reduce errors with central drug, patient, prescriber, employee, coupon cards, POS items, and third-party files. Use central patient profiles to locate patients and make prescription transfers between locations fast and easy. Offer the safety of corporate-wide clinical checking. Access data to make effective, profitable decisions on pharmacy-level operations. Automate reports to run when it’s convenient for you. Add centralized POS for deeper insight into front-end sales and the ability to honor gift cards and loyalty cards at all locations. Use data warehousing to track and analyze drug usage, sales trends, and prescription activity. Electronically manage third-party receivables with Central Reconciliation.

www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304

© 2014, J M SMITH CORPORATION. QS/1, NRx, and PrimeCare are registered trademarks and MSM is a trademark of the J M Smith Corporation. Microsoft and SQL Server are registered trademarks of Microsoft Corporation in the United States and/or other countries. Adobe is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.

See our NRx Profile on page 26. See our IVR Profile on page 28. See our POS Profile on page 51. See our LTC Profile on page 55. See our HME Profile on page 60. See our Optional Services Profile on page 61. See our ad on page 40. March/April 2014

QS/1t

Interactive Voice Response System (IVR)

Seamless integration maximizes productivity. QS/1’s integrated IVR can save time and limit disruptions in the pharmacy each day. IVR’s management of inbound and outbound communication is one reason IVR continues to lead the list of productivity-enhancing pharmacy tools with an excellent ROI. Combine it with the RxMedic ADS ® robot and arrive each morning to refills already processed, labeled, and capped.

Productivity Enhancing QS/1’s IVR utilizes QS/1 Pharmacy Management Systems’ unique InstantFill® feature to automatically queue and process refill requests and print labels, so all you have to do is dispense the medications. Advanced Security Features IVR’s advanced security features help prevent refill fraud and dataentry errors. QS/1’s IVR prompts customers to enter one of three security options if they are calling to request a refill. The IVR system authenticates the request by comparing and validating the prescription number and security item. Multiple IVR Options QS/1’s IVR is available for a single location, or manage multiple locations with one phone number with our Central IVR. With Central IVR, the caller chooses a specific location after the initial greeting. With QS/1’s MultiScript IVR, each location has a unique telephone number and greeting. Compliance-Boosting Tools Use IVR’s outbound calling features to notify customers that prescriptions are ready for pickup. When paired with QS/1’s Health-Minder®, IVR can notify patients of prescriptions overdue for a refill with an option to request a refill on the same call. Notify Patients by Text, Email, or Phone With QS/1’s IVR you can provide outbound notifications through text, email, or phone. Phone: Call customers via their home or mobile phones, and leave a voicemail if necessary. Text message: Text customers on their mobile phones. Email message: Contact customers via their preferred email address.

“The great thing about QS/1 is the seamless integration of its products.” Jeff Harrell, Pharm.D. Peninsula Pharmacies

IVR Benefits

Integrate seamlessly with QS/1’s NRx® Pharmacy Management System and SystemOne® for HME for enhanced productivity. Provide customers 24/7 access to prescription refill requests. Decrease pharmacist-answered phone calls by up to 85%. Save customers’ voice messages with their refill requests. Play, store, and retrieve doctor and patient messages without accessing a separate voicemail system. Utilize QS/1’s InstantFill to automatically move prescriptions through workflow with minimal intervention. Optional after-hours-only mode handles requests when the pharmacy is closed. Inform customers of pickup times based on your pharmacy hours. Automatically notify customers of prescriptions awaiting pickup. Notify customers of any prescriptions overdue for a refill. Send an outbound phone, text, and/or email notification. Customize voice scripts in a variety of languages and dialects. Route refill requests directly to the prescriptionprocessing queue. Make one call to QS/1 for service and support for pharmacy management and IVR.

www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304 © 2014, J M SMITH CORPORATION. QS/1, NRx, SystemOne, Health-Minder, and InstantFill are registered trademarks of the J M Smith Corporation. RxMedic ADS is a registered trademark of RxMedic Systems, Inc. RxMedic Systems, Inc. is a subsidiary of the J M Smith Corporation.

See our NRx Profile on page 26. See our Multi-Site Management Profile on page 27. See our POS Profile on page 51. See our LTC Profile on page 55. See our HME Profile on page 60. See our Optional Services Profile on page 61. See our ad on page 40. 28

ComputerTalk

ScriptPro Taking Care of Business

ROBOTICS • WORKFLOW • PHARMACY MANAGEMENT • TELEPHARMACY • THIRD-PARTY MANAGEMENT

SP Central Pharmacy SP Central Pharmacy Management System incorporates robotics, Management System workflow, and pharmacy management within a unified architecture. We call this Perfect Integration — the complete solution for your pharmacy, engineered and supported by ScriptPro.

Highlights ■ Accept ■ E-fax

e-prescriptions without keying or scanning any prescription data.

prescribers for refill requests and prior authorizations.

■ Automatically

resubmit refill-too-soon claims.

■ Manage multiple inventories, allowing you to place orders and track pricing separately.

SP Central Pharmacy Management System includes our powerful SP Central Workflow

SP Central Workflow System

With ScriptPro’s SP Central Workflow System, you know the “who, what, when, where, and why” of every prescription you process. Enforced barcode scanning ensures dispensing accuracy.

Highlights ■ Track 100% of the prescriptions in your pharmacy, whether robotically or manually filled. ■ Batch

all prescriptions by patient so everything stays together.

■ Retrieve images of hard-copy prescriptions at any step of the prescription-filling process—useful for customer verification or third-party audit.

Scan to learn more: www.scriptpro.com/Top_10_Reasons

5828 Reeds Road • Mission, KS 66202-2740 • 800/673-9068 • www.scriptpro.com See our Automation Profile on page 43.

March/April 2014

TeleManagere Technologies, Inc.

iRefill Telecom VoIP business phone solutions for pharmacy

iRefill Voice: Hosted IVR Systems Patented cloud-based IVR solutions

iRefill Mobile Smartphone app: refill and medication management tool

iRefill Messaging Automated patient notification solutions via voice, text, and emails

iRefill TeleManager On-site IVR system for retail and institutional pharmacies

iRefill Facebook and Web Solutions Interactive online prescription refill service

211 Warren Street Newark, NJ 07103 30

ComputerTalk

The only hosted VoIP phone system fully integrated with iRefill Voice IVR. • Scalable cloud-based unified VoIP phone system for pharmacies. • Superior voice quality and reliability with 24/7 monitoring and support. • Failover and business continuity, even under adverse conditions. • Best value for single or multiple locations. The convenience of hosted IVR solutions with full control, scalability, and flexibility. • Integrated cloud-based, full-featured automated IVR systems. • Inbound and outbound calling, on-demand personal touch. • Visual workflow screens and voice management. • Integrates with leading pharmacy management systems. • Fully scalable for current, as well as future needs; integrates with VoIP or traditional phone systems. Connects seamlessly to your pharmacy system, even when your patients are on the go. • On-the-go refills for patients, with real-time status of each requested refill. • Medication reminders and reference information for all of the patient’s prescriptions. • Allows the pharmacy to enter and edit its information, including coupons and specials. • Integrates with pharmacy management system to post refills in real time. • Customized pharmacy information (pharmacy logo and name, location, directions, phone numbers, services provided, and more). Drives pharmacy revenue and increases compliance and adherence. • Allows patients to request immediate notification when prescriptions are ready. • Auto-refill confirmation and pickup notifications to improve will-call bin management. • Automatic refill reminders and instant refill ordering. • Notifies patients on flu shots, product recalls, and other pharmacy information. • Drives revenue through customized, outbound marketing offers. • Fully compatible with all TeleManager solutions. The most versatile and easy-to-use on-site IVR system in the industry. • Inbound and outbound calling, “VIP” call routing, auto-attendant option. • Visual workflow screens for easy monitoring, voice management, and customization. • Integrates with leading pharmacy management systems. • Automates prescriber refill authorization. • Integrates with VoIP or traditional phone systems. • Call data retention; built-in, cloud-based disaster recovery. Easy to set up, simple to operate, convenient for patients. • Patients request refills from their personal Facebook page or using the Web refill solution. • Patients are provided with the real-time order status. • Integrates with pharmacy management system to post requests in real time. • Single-queue viewing across all TeleManager solutions. • Available for pharmacies with or without Facebook pages or websites. 973/679-7500 tel 800/600-0435

sales@telemanager.com telemanager.com

Transaction Data – Rx30 Pharmacy Management System

The Rx30 Pharmacy Management System is continually evolving to ensure that your pharmacy is the innovative leader in functionality, cost savings, profit maximization, and customer satisfaction! Rx30 is proud to report that the past five years have yielded our largest customer increases in our rock-solid 37-year history! Why? Because Rx30 has been there with you from the start, has grown with you as you’ve grown, has never changed ownership or branding…and most important, we build our system and our company strictly by your input, your needs, and your desires! Rx30 is YOUR partner, and we look forward to providing you with many exciting innovative products for years to come!

Taking You Beyond the Four Walls of Your Pharmacy

Rx30 has embarked on several new programs designed to take you well beyond typical functionality offered in existing pharmacy management systems today. While streamlining keystroke functionality, providing state-of-the-art workflow management, and offering detailed and flexible reporting and interfacing to all valued technology partners to maximize your day-to-day business processes inside the pharmacy will always be critical, at Rx30 we also believe it is time to take your pharmacy to much greater heights! That’s right, Rx30 wants much more for your pharmacy! You are going to love our newest programs, designed for the purpose of making YOUR pharmacy a respected and innovative community health resource! Imagine your pharmacy system providing concierge medicine programs. Imagine providing your patients in need automated access to “free” manufacturer drug programs. Imagine electronic video patient education content and automated refill reminders at the exact time patients should take their refills. Imagine streamlined MTM with easy transfer to Mirixa or Outcomes. Imagine not having to turn away patients with specialty pharmacy needs. It’s a whole new world of opportunity for Rx30 users to explore! You’ve put in so much hard work to make your pharmacy stand apart, and your pharmacy deserves to shine in your community! With Rx30 by your side, your star is going to shine brighter than you ever imagined!

Inside the Four Walls... the Total Solution Rx30 offers a breadth of functionality designed to provide speed, accuracy, and cost-effectiveness for your pharmacy. Lifeline lightning-quick claims processing, instant national doctor database, instant commercial or Medicare Part D plan lookups, automated prior-authorization integration, virtual R.Ph. automated refills, smartphone refills, Internet refills, instant product updates, outbound calling/emailing/texting, profitability services, compliance/adherence/trending synchronization, QR code educational/compliance programs, document scanning/ management, PharmaSmart MTM integration, revenuegenerating market share and data collection programs, preediting and postediting, auto reconciliation, Emdeon and RelayHealth value-add programs, scanning verification, iPad delivery and drive-thru, inventory control, auto POs, point of sale, IVR, and workflow management are all simply dressing on top of a streamlined prescription-filling module that provides you the best of all worlds!

Retail Pharmacy System 77 Prescription processing 77 Document imaging/management 77 Patient Assistance “free” drug program 77 Telemedicine – “concierge” medicine program 77 ADVISERx – cost vs. reimbursement smart dispensing — FREE 77 PharmaSmart — blood pressure/MTM integration 77 QR code – educational video content 77 ManageRx – Web-based performance reporting 77 Built-in Facts & Comparisons — FREE 77 iPad delivery and drive-thru devices 77 Smartphone refills — FREE 77 RefillRx Internet refills — FREE 77 Hard-copy Rx scanning 77 Built-in workflow management — FREE 77 National DEA/NPI doctor database — FREE 77 Electronic 835 remittance processing 77 Outbound calling/emailing/texting for compliance 77 Surescripts and Emdeon e-Rx and EPCS enabled 77 Remote backup services 77 Automated Medicare and commercial plan lookups 77 Data conversions (in-house) 77 Electronic signature capture — wired and wireless 77 Linux, Windows, and Mac compatible 77 Profitability monitoring 77 Nursing home module 77 Barcode scanning ■ Central-site services 77 Auto-inventory control ■ Integrated point of sale 77 Auto-claims tracking ■ Nursing home consulting 77 Accounts receivable ■ IV module 77 Electronic POs ■ Compounding 77 … and so much more

Support Is EVERYTHING! Pharmacy software is a support business! When was the last time you encountered a software vendor with 4,200-plus independent pharmacy customers that offered an average call response around 20 minutes or less? Rx30 does! You want quick response, a knowledgeable support person, and someone whose job it is to care about the success of your pharmacy… and that’s exactly the kind of person we strive to provide you in our support department. We are known for paying our support staff more than the industry standard… and we do it for a reason… YOU! We demand a quality, first-rate support staff, and we work every day to ensure that an Rx30 customer is a customer who knows Rx30 is a true business partner in their success!

Rx30 — Transaction Data Systems

788 Montgomery Ave., Ocoee, FL 34761 800/289-7930 • 407/295-5050 • Fax: 407/297-0048 Email: rx30@rx30.com • www.rx30.com and www.refillrx.com

See our ad on the inside back cover.

March/April 2014

Spend less time dispensing prescriptions, and more time dispensing advice. Your time is critical and your expertise invaluable. RxMedic®’s dispensing and counting technology can greatly help you increase productivity and efficiency. From the power of robotics to an automated counting system, RxMedic has a timesaving solution for you. Choose from the RM64 – the fastest robotic dispensing solution on the market; the 256 capacity RxMedic ADS; or the customizable RxMedic ACS, one of the cleanest and safest of its kind. Eyecon® with its unique Visual Counting System™, is also available through RxMedic. All give you and your staff more time to focus on what’s important – your patients.

See the future of pharmacy automation and what it can do for you at rxmedic.com or call 800.882.3819.

ComputerTalk

Three dispensing solutions. Countless benefits. All RxMedic products have unparalleled safety and service features, including photo verification of vial contents and immediate remote support via in-system video. Each cell dispenses drugs directly into the vial using unique vacuum technology and HEPA filtration.

速

RxMedic ADS

The RxMedic ADS dispensing system labels and caps multi-sized vials, and stores them in a 200+ vial collating area. The ADS includes 256 removable auto-calibrating cells that utilize vacuum technology and a HEPA filtering system to make it the cleanest system on the market.

速

RxMedic RM64

Combining speed with accuracy in a space-saving footprint, the RM64 is the fastest robotic dispensing system on the market, the 64 cell RM64 can fill up to five prescriptions per minute and includes a 24-vial automated collating retrieval system. The RM64 utilizes lockable cells, photo verification and barcode scanning to help ensure accurate dispensing. 速

RxMedic ACS

The RxMedic ACS is one of the cleanest, safest automated counting systems available in several configurations to support 12 to 96 oral solids. Available in countertop, endcap and freestanding models, the RxMedic ACS utilizes lockable cells, photo verification, barcode scanning and other safety features to help ensure accurate dispensing.

rxmedic.com

息 2014 RxMedic Systems, Inc. RxMedic, RM64, ADS and ACS are registered trademarks of RxMedic Systems, Inc. RxMedic Systems, Inc. is a subsidiary March/April of the J M Smith Corporation. 2014 Eyecon and Visual Counting System are trademarks of GSE.

Automated Counting and Robotic Dispensing Page

Company

Innovation

Kirby Lester

Manchac Technologies â&#x20AC;&#x201C; DOSIS

Cell Count Range

Cell Capacity Range

(cubic centimeters)

Smallest Robotics Footprint (square feet)

Compliance Packaging Features

50-360

800

60 and 100

650-2,200

1,000

7.6

McKesson Pharmacy Systems

228

500 and 1,775

2,450

Medicine-On-Time

n/s

RxMedic

7-256

300-1,350

ScriptPro

50-225

676-1,900

Synergy Medical

400-572

195-400

300

TCGRx

Up to 384

340-735

6.4

Specific Interfaces Offered Note: Lists are not intended to be comprehensive. Please contact the vendors with questions about other specific interfaces.

Ateb: CarePoint, Cerner Etreby, Computer-Rx, emporos, Epic, Freedom Data Systems, Health Business Systems (HBS), Innovation, Kalos, Lagniappe Pharmacy Services (LPS), LDM Group, McKesson High Volume Solutions, McKesson Hospital Systems, McKesson Pharmacy Systems & Automation, Micro Merchant Systems, New Tech, NextGen, Parata Systems, PDX, Pharmacy Computer Services, QS/1, Retail Management Solutions, Rx30, Speed Script, and SuiteRx. Best Computer System:

CoverMyMeds, Emdeon, Kirby Lester, LDM Group, Net-Rx, Parata Systems, PharmaSmart, RelayHealth, RxTran, ScriptPro, Surescripts, TeleManager Technologies, and voiceTech. Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Harvard Drug Group, Kinray, McKesson Pharmaceutical Distribution, and Pharmacy First. DME MAC/Medicaid Billing Services: Emdeon, FDS (EZDME), OmniSYS, and RelayHealth. Compliance Packaging: DISPILL and Parata Systems. Preedits: Emdeon and RelayHealth.

CarePoint: AIS, Allscripts, Architext, 34

ComputerTalk

Ateb, AutoMed, CAM Commerce, CoverMyMeds, ECRS, Emdeon, First DataBank, Freedom Data Systems, Innovation, Kirby Lester, LDM Group, McKesson High Volume Solutions, Meducation, Mevesi, Microsoft ARMS point of sale, Net-Rx, NextGen, Nova Libra, Parata Systems, PickPoint, PK Software, PPOk Rx Linc, PrescribeWellness, Pyxis, RelayHealth, Retail Management Solutions, Rx-Net, ScriptPro, Surescripts, Talyst, TeleManager Technologies, and voiceTech. Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Kinray, McKesson Pharmaceutical Distribution, OutcomesMTM, Pfizer Share the Care, and Pharmacy First. DME MAC/Medicaid Billing Services: Emdeon, FDS (EZ-DME), OmniSYS, RelayHealth, and ZirMed. Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, Medicine-OnTime, Omnicell, Parata Systems, and Talyst. Preedits: DataRx, Emdeon, Lagniappe Pharmacy Services (LPS), PPOk Rx Linc, and RelayHealth.

Supporting Services: AmerisourceBergen, Cardinal Health, Global Payments, McKesson Pharmaceutical Distribution, Pharmacy First, and VFI Statement Processing. DME MAC/Medicaid Billing Services: OmniSYS and RelayHealth. Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, and TCGRx. Preedits: Emdeon and RelayHealth.

Computer-Rx: AIS, Ateb, AutoMed,

Avery/Weigh-Tronix (Eyecon), CoverMyMeds, ECRS, Emdeon, Epicor, Innovation, Integra, Kirby Lester, LDM Group, Med-Pass, Mevesi, Net-Rx, NHIN, Parata Systems, PickPoint, PK Software, PPOk Rx Linc, RelayHealth, Retail Management Solutions, Rx-Net, RxMedic, RxTran, ScriptPro, Surescripts, TCGRx, Talyst, TeleManager Technologies, voiceTech, Vow Data, and Wolters Kluwer Health. Supporting Services: AmerisourceBergen, Cardinal Health, Harvard Drug Group, Kinray, Managed Health Care Associates (MHA), McKesson Pharmaceutical Distribution, Pfizer Share the Care, Pharmacy First, and VFI StateCerner Etreby: AIS, Asteres, Ateb, ment Processing. DME MAC/MedAutoMed, Cerner, Emdeon, Epic, Epicor, Inicaid Billing Services: Emdeon, FDS novation, Kirby Lester, LDM Group, McKes(EZ-DME), and OmniSYS. Complison Pharmacy Systems & Automation, Netance Packaging: AutoMed, DISPILL, Rx, NextGen, Nexus POS, Parata Systems, Manchac DOSIS, Medicine-On-Time, PickPoint, RelayHealth, Retail Management Parata Systems, and TCGRx. Preedits: Solutions, Rx-Net, RxNT, ScriptPro, Smart Data Rx, Emdeon, PPOk Rx Linc, and Solutions, Surescripts, TCGRx, TeleManager RelayHealth. Technologies, voiceTech, and Wolters Kluwer Health. continued on page 45

2014 Retail Buyers Guide

Automated Counting and Robotic Dispensing

March/April 2014

Innovation Optimizing Outcomes Through Pharmacy Intelligence™ Innovation is the leading provider of pharmacy automation and process optimization solutions to the retail, hospital, federal healthcare, and mail-order pharmacy markets. Our PharmASSIST® and RxSafe® families enable all types of pharmacies to increase operational efficiency, reduce labor costs, enhance patient safety, and provide a higher quality of patient care.

Leveraging our unparalleled Pharmacy Intelligence™, you can right-size your automation, map out an attainable growth path, and optimize your entire operation, all while developing a proven ROI that validates your decision before investing. To view complete details on any of our products and services, go to:

www.innovat.com/pasolutions.html

Counting Technologies PharmASSIST SmartCabinet

Workflow/Operations Management Systems PharmASSIST Symphony (Standard & High Volume Versions) • Serves as your operational control center • Delivers end-to-end accountability, quality control, and real-time Rx tracking in/out of your pharmacy

Client Services • Pre-installation planning • Installation and training • 24/7/365 Help Desk • Regional Field Service Engineering team

ComputerTalk

Eyecon • Counts pills in 200 ms with 99.9% accuracy

• Scalable 50–200 dispensers • Fills up to 200 Rxs/Hr

SCALABLE PHARMACY AUTOMATION

FOR ANY

Innovation Optimizing Outcomes Through Pharmacy Intelligence™ Follow us on social media and keep abreast of everything Innovation. We regularly post key news; trade show activities; new marketing and client services initiatives; and much more. Facebook: www.facebook.com/Innovation.Pharmacy.Automation Twitter: https://twitter.com/Innovation_News

PharmASSIST

530 Columbia Drive Johnson City, NY 13790 607/798-9376 • www.innovat.com

Robotics Systems

ROBOTx • Scalable 70–140 dispensers • Fills up to 240 Rxs/Hr

RxSafe Systems • Scalable 1800–5400 native prescription containers • Fills up to 100 Rxs/Hr (one tech)

PROCESS OPTIMIZATION SOLUTIONS

High Volume Systems PharmASSIST High Volume Solutions • Standard systems for low to mid-volume, fills 1,000 to 8,000 Rxs/Shift • Custom systems for high volume, fills 8,000-100,000 Rxs/Shift

Professional Services • Pharmacy Intelligence • Workflow Analysis/Process Optimization • Custom Software Development • IT Analysis/Optimization

PHARMACY

March/April 2014

Think of the world ’s most trusted tablet counter, now with a safety net

KL1Plus Save time and prevent dispensing errors with Kirby Lester ’s KL1Plus The KL1Plus is all your pharmacy needs to count medications while safeguarding against errors. We have combined the best-selling KL1 tablet counter with streamlined verification software in one compact, affordable device. Small – Just 7 ” x 12 ”, the KL1Plus fits in any crowded workspace. Check NDC and Patient Order – Your patients get the right medication, dosage and quantity every time. Process Orders Fast, Even 90 90-Day Day – Dispensing and verifying with the KL1Plus is faster than just counting with a traditional tray. Affordable – Hits the “sweet spot ” for pharmacies that want more than just a tablet counter, but less than fully loaded dispensing software or robotics.

Just count? Or count and verify? It ’s your choice with the KL1 (left) or KL1Plus

ComputerTalk

800.641.3961 www.kirbylester.com

Kirby Lester Your complete pharmacy automation partner. Not Another Company Like It Pharmacies, like fingerprints, are all unique. Kirby Lester certainly understands. We provide your pharmacy with more than just a one-size-fits-all box. We provide you with plenty of options for dispensing medications. And we help you choose what’s exactly right for your needs, whether you just need a fast way to count pills, or you want to prevent any chance of errors, or you’re ready for full robotics. With Kirby Lester, you will find the right-sized and rightpriced technology for your one-of-a-kind business. Kirby Lester has played a pioneering role in pharmacy technology since 1971, and our illustrious history can be summed up in one word: Trust. We have earned the trust of the pharmacist and technician by providing safe, reliable technology, and by continually developing new products to fill their unmet needs. Take a look at Kirby Lester automation, and find out why so many of our customers have implemented a no-exception policy: “Use the Kirby Lester device to dispense every order, every time. Because it’s always accurate, all the time.”

CASE STUDY: KL1Plus Prevents Errors Over eight days in September 2013, Carmichael’s Pharmacy (Crowley, La.) recorded how many times the Kirby Lester KL1Plus flagged a “near miss” or potential mistake: Wrong medication — four instances.

■

Wrong strength — one instance.

■

Wrong quantity — one instance.

■

Total “near misses” — six instances over eight days.

According to pharmacy manager Dean Bergeaux, “The KL1Plus didn’t negatively affect our workflow; filling on the KL1Plus is about as fast as our old visual process. But the peace of mind was instant and dramatic.”

Full Suite of Pharmacy Automation Kirby Lester has the right solution to suit your needs. robots: The KL60 compact robot and KL100 midsized robot are for every pharmacy owner who feared that a robot was too expensive, too big, or too much hassle. The KL60 and KL100 KL60 and KL100 make dispensing safe, robots accurate, and hassle-free with new “FillSafe” technology that virtually eliminates any chance of the wrong medication being dispensed.

■

■ Affordable

■

Count and scan-verify every order to eliminate errors: The KL1Plus is an outstanding value in avoiding the wrong medication getting to the wrong patient. Based on the best-selling KL1 tablet/capsule counter, the KL1Plus is counting plus streamlined scan-verification. The KL20 gives you an even higher level of control (track how many medications were filled, when, and by whom). The KL20 includes complete workflow software, user tracking, double-count notification of controlled meds, and more. It can even be upgraded to a KL30, which allows hands-free cassette dispensing and unique double counting. The KL30 automates your top movers, narcotics, and 90-day fills. KL1 and KL1Plus counting devices.

Simple tablet counting to eliminate overcounts/ undercounts: The KL1 is affordable counting perfection in a small footprint. Save money from day one, and eliminate counting by 5’s forever. ■

Is automation right for you? If you answer “yes” to any of these common challenges, take a close look at Kirby Lester dispensing technology. ■

Concerned about Star Ratings.

■

Need to free up time for business and customers.

■

Still hand-counting by 5’s.

■

Concerned about dispensing errors.

■

Need a competitive edge.

■

Trouble filling staff vacancies.

■

Pharmacy environment is stressful.

Kirby Lester, LLC 13700 Irma Lee Court • Lake Forest, IL 60045 800/641-3961 • sales@kirbylester.com March/April 2014

“

”

Sharing data from one server increases accuracy and eliminates needless duplication.

-Stacie Ling, CPhT

“

”

Where we are, you’ve got to have a lot of accountability.

“

-Rusty Lee, RPh

QS/1 enables us to

”

do more with less.

-Eric Strathman, RPh

“

”

QS/1 enabled us to reduce payroll and hours of operation, and maximized our gross margin.

-John Sykora, MBA

ComputerTalk

When defining QS/1®’s pharmacy management system, our customers define success. The best way to learn about a pharmacy management system is to hear what the people who depend on it every day have to say. At QS/1, we’re committed to helping our customers succeed with the most comprehensive products and services in the industry. Our systems can unite an entire pharmacy under one management system – from workflow to IVR, point-of-sale, patient safety, web refills, mobile communications, long term care, HME and multi-site management. To learn how QS/1 can help you manage your pharmacy fluently, visit qs1.com or call 866.761.2201 today.

“

The great thiing about QS/1 is the

”

seamless integration of its products.

-Jeff Harrell, PharmD

866.761.2201 www.qs1.com

March/April 2014

RxMedic® Robotic Counting and Dispensing Pharmacy Technology

The Fastest Robotic Dispensing Solution In Pharmacy. The RM64® From RxMedic RM64 is the fastest robotic dispensing system available on the market, filling five prescriptions a minute. With RM64, pharmacists can not only easily increase their prescription volume capacity; they can increase the amount of time they and their staff have to spend with their customers. Increasing both their business and the level of service they can offer are significant wins for any pharmacist, but RM64 gives a pharmacy even more than time. RM64 counts multiple prescriptions simultaneously, dispensing them directly into the vial, eliminating cross-contamination and air quality issues. Filled prescriptions are within easy reach for pickup and checkout via the intuitive touch screen. Restocking inventory takes just three keystrokes, and a drug can be changed by pharmacy personnel on-site in less than 10 minutes. RM64 combines speed with accuracy, quality, and safety like never before, automating dispensing for up to 64 of the top drugs in a pharmacy, with a space-saving footprint. Advanced Dispensing Solutions For Any Pharmacy

Whether you’re looking for the power of robotics or an automated pill counter, RxMedic has the perfect dispensing solution for you. All RxMedic solutions interface with any pharmacy management system, further increasing productivity, efficiency, and profitability. And all are backed by renowned, nationwide customer service and support, including our exclusive immediate remote support via in-system video capabilities, on-site services, and 24/7 toll-free customer telephone support. The one-ofa-kind remote support via in-system video capabilities can often enable issues to be resolved immediately with a single call, rather than waiting for a technician visit.

RxMedic ADS® Robot

RxMedic ACS® Counting Solution

Fully robotic dispensing of up to 256 different oral solid medications, with built-in drug verification photos, cap application, and cells that automatically calibrate, makes it easy for a pharmacy to change out drugs on-site in minutes. ADS selects the appropriatesized vial, prints and applies the label, then counts and dispenses pills. Before capping, it stores a digital image of vial contents. A large, configurable 200+ prescription collating area supports overnight operations. Each ADS cell counts and dispenses drugs directly into the vial, eliminating the risk of cross-contamination. ADS uses a unique vacuum technology and HEPA filtration to provide unprecedented air quality.

Simultaneously counts multiple medications in scalable, space-saving designs that support 12 to 96 oral solid medications. ACS can precount minimum quantities and offers a fast, fully documented return-to-stock feature, as well as storing digital images of vial contents. Dispense filled prescriptions in any order by simply scanning the prescription label. ACS dispenses the drug directly into the labeled vial. Choose an ACS that fits your workflow: countertop, endcap, or freestanding. ACS supports barcode scanning and has lockable cells for additional security.

2701 Leighton Ridge Drive • Wake Forest, NC 27587 • 800/882-3819

See our ad on page 32 42

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ScriptPro Advancing Pharmacy Through Robotics

Compact Robotic System (CRS) Contains 75 dispensing cells in just 7 sq. ft. Also available: CRS 225 and CRS 150.

Advancing Pharmacy Through Robotics

A proven and reliable automation partner to pharmacies for over 15 years. Also available: SP 100 and SP 50.

ScriptPro’s Robotic Prescription Dispensing Systems No two pharmacies are alike, and that’s why ScriptPro has designed six robot configurations — we have the right fit for your pharmacy.

About ScriptPro ScriptPro installed the retail pharmacy industry’s first truly hands-free robotic prescription dispensing system in 1997. Since then, we have expanded our products to provide a full line of perfectly integrated solutions to help you meet the changing demands of today’s pharmacy industry. Those first systems are still working and filling prescriptions after more than 15 years because ScriptPro guarantees support for 10+ years. Improvements to ScriptPro robots are retrofittable, so you won’t be stuck with an obsolete system.

Additional ScriptPro Products ■

SP Central Pharmacy Management System

■

SP Central Workflow System

■

Telepharmacy

■

ScriptPro Inventory Management

■

Third-party Management System

Scan to learn more: www.scriptpro.com/Robot_Stats_CT

5828 Reeds Road • Mission, KS 66202-2740

800/673-9068 • www.scriptpro.com See our Pharmacy Management Profile on page 29 March/April 2014

Platforms Supported Page

Company

Windows

Linux

SaaS

SQL

XML

Mac OS/iOS

EDI with Wholesalers

HL7

Ateb

•

Best Computer Systems

•

CarePoint

•

Cerner Etreby

•

Computer-Rx

•

DAA Enterprises

•

Datascan

•

ECRS

•

Epicor

•

flexTRAX

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Health Business Systems

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Innovation

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Integra

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KeyCentrix – RxKey

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Kirby Lester

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Lagniappe Pharmacy Services

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Liberty Software

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Manchac Technologies – DOSIS

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McKesson Pharmacy Systems

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Medicine-On-Time

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Micro Merchant Systems

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New Leaf Rx

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Pharmacy First

QS/1

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Retail Management Solutions

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Rx.com Community Healthcare Network

RxMedic

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Rx-Net

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ScriptPro

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SoftWriters

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Speed Script

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Synergy Medical

TCGRx

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TeleManager Technologies

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Transaction Data – Rx30

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Two Point Conversions

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voiceTech

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VUCA Health

•

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Specific Interfaces continued from page 34

POS, Nova Libra, Parata Systems, PickPoint, Precision Dynamics (Pharmex), Prescribe WellDAA Enterprises: AutoMed, CAM ness, Pyxis, RelayHealth, Retail Management Commerce, Emdeon, First DataBank, Med-Pass, Solutions, RxMedic, Rx-Net, RxTran, ScriptPro, Net-Rx, Parata Systems, RelayHealth, ScriptPro, Surescripts, TeleManager Technologies, voiceSurescripts, TeleManager Technologies, and Tech, and Wolters Kluwer Health. Wolters Kluwer Health. Supporting Services: AmerisourceBerSupporting Services: AmerisourceBergen, gen, Cardinal Health, First Data, Global Cardinal Health, First Data, and McKesPayments, Kinray, Managed Health Care son Pharmaceutical Distribution. DME Associates (MHA), McKesson PharmaMAC/Medicaid Billing Services: Emdeon, ceutical Distribution, OutcomesMTM, OmniSYS, and RelayHealth. CompliPfizer Share the Care, and VFI Statement ance Packaging: AutoMed, DISPILL, Processing. DME MAC/Medicaid Billing Doc-U-Dose, and Parata Systems. Preedits: Services: Emdeon, OmniSYS, and RelayRelayHealth. Health. Compliance Packaging: AutoMed, DISPILL, Doc-U-Dose, Manchac DOSIS, Datascan: CoverMyMeds, Innovation, Medicine-On-Time, Mediset, MTS PackagKirby Lester, LDM Group, Net-Rx, Parata Sysing Systems, Omnicell, OS-PAC, Parata tems, RelayHealth, Rx-Net, RxTran, ScriptPro, Systems, and TCGRx. Preedits: Emdeon Surescripts, Symbol, TeleManager Technologies, and RelayHealth. and Wolters Kluwer Health. Innovation: Applied Micro Systems, Supporting Services: AmerisourceBergen, Architext, Asteres, Ateb, AutoMed, Avery/ Cardinal Health, First Data, Kinray, McKesWeigh-Tronix (Eyecon), CarePoint, Cerner, son Pharmaceutical Distribution, and PharCerner Etreby, Computer-Rx, Datascan, ECRS, macy First. DME MAC/Medicaid Billing emporos, Epic, First DataBank, Foundation Services: FDS (EZ-DME), OmniSYS, Systems, Freedom Data Systems, Health Busiand RelayHealth. Compliance Packaging: ness Systems (HBS), KeyCentrix, Lake Country Parata Systems. Preedits: RelayHealth. Systems, LDM Group, Liberty Software, McKesson Pharmacy Systems & Automation, ECRS: Computer-Rx, Cost Effective Meducation, New Leaf Rx, New Tech, NextGen, Computers, Health Business Systems (HBS), Parata Systems, pc I professional systems, PDX, Lagniappe Pharmacy Services (LPS), McKesson Pharmacy Computer Services, PickPoint, PreciPharmacy Systems & Automation, New Tech, pc sion Dynamics (Pharmex), QS/1, RelayHealth, I professional systems, PDX, QS/1, and Rx30. Retail Management Solutions, Rx30, RxSafe, Supporting Services: AmerisourceBergen, ScriptPro, SoftWriters, Speed Script, Surescripts, Cardinal Health, Global Payments, Kinray, Symbol, TCGRx, VIP Computer Systems, voiceand McKesson Pharmaceutical Distribution. Tech, and Wolters Kluwer Health. Supporting Services: Cardinal Health and Epicor Software: Cerner Etreby, First Data. DME MAC/Medicaid BillComputer-Rx, Health Business Systems (HBS), ing Services: RelayHealth. Compliance McKesson Pharmacy Systems & Automation, Packaging: MTS Packaging Systems, Parata PDX, Pharmacy Computer Services, PK SoftSystems, and TCGRx. ware, QS/1, Rx30, and VIP Computer Systems. Supporting Services: AmerisourceBergen, Integra: Artromick, AutoMed, Cerner Cardinal Health, First Data, Global PayEtreby, Computer-Rx, CoverMyMeds, Daverci ments, Kinray, and McKesson PharmaceutiSolutions, Epic, First DataBank, Freedom Data cal Distribution. Systems, Health Business Systems (HBS), Kalos, McKesson Pharmacy Systems & Automation, flexTRAX: Health Business Systems Med-Pass, Net-Rx, New Tech, Parata Systems, (HBS), KeyCentrix, Lagniappe Pharmacy PDX, QS/1, RelayHealth, Rx30, RxSafe, SoftServices (LPS), McKesson Pharmacy Systems & Writers, SuiteRx, and TCGRx. Automation, Mevesi, New Leaf Rx, New Tech, DME MAC/Medicaid Billing Services: Rx30, Speed Script, and SuiteRx. RelayHealth. Compliance Packaging: Supporting Services: AmerisourceBergen, AutoMed, Manchac DOSIS, MedicineCardinal Health, Global Payments, Kinray, On-Time, MTS Packaging Systems, Parata and McKesson Pharmaceutical Distribution. Systems, and TCGRx.

Health Business Systems:

AIS, Allscripts, Answers On Demand, Apothacare, Artromick, Asteres, Ateb, AutoMed, Avery/Weigh-Tronix (Eyecon), CompuCare, CoverMyMeds, ECRS, Emdeon, emporos, Epic, Epicor, flexTRAX, Innovation, Integra, Kirby Lester, Konsult, LDM Group, McKesson Hospital Systems, MediTech, Mevesi, Microsoft ARMS point of sale, Net-Rx, NextGen, Nexus

KeyCentrix – RxKey: AIS, Emdeon,

emporos, flexTRAX, Innovation, Kirby Lester, LDM Group, Mevesi, Net-Rx, Parata Systems, PickPoint, PrescribeWellness, RelayHealth, Retail Management Solutions, ScriptPro, Surescripts, Talyst, TCGRx, TeleManager Technologies, voiceTech, and Wolters Kluwer Health. Supporting Services: AmerisourceBer-

gen, Cardinal Health, Kinray, McKesson Pharmaceutical Distribution, Pfizer Share the Care, Pharmacy First, and VFI Statement Processing. DME MAC/Medicaid Billing Services: Emdeon and RelayHealth. Compliance Packaging: DISPILL, Doc-UDose, Medicine-On-Time, Parata Systems, Talyst, and TCGRx. Preedits: Emdeon and RelayHealth.

Kirby Lester: Best Computer System,

Cerner, Cerner Etreby, Computer-Rx, Cost Effective Computers, Datascan, Epic, First DataBank, Foundation Systems, Health Business Systems (HBS), Kalos, KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson High Volume Solutions, McKesson Pharmacy Systems & Automation, Micro Merchant Systems, New Leaf Rx, New Tech, PDX, QS/1, Rx30, Rx-Net, SoftWriters, Speed Script, SRS, SuiteRx, and VIP Computer Systems. Supporting Services: Cardinal Health.

Lagniappe Pharmacy Services: Architext, Ateb, AutoMed,

ECRS, Emdeon, emporos, Epic, flexTRAX, Innovatix, Kirby Lester, LDM Group, Med-Pass, Parata Systems, RelayHealth, Retail Management Solutions, RxMedic, ScriptPro, Surescripts, Symbol, TCGRx, TeleManager Technologies, voiceTech, and Wolters Kluwer Health. Supporting Services: AmerisourceBergen, Cardinal Health, Global Payments, McKesson Pharmaceutical Distribution, and VFI Statement Processing. DME MAC/ Medicaid Billing Services: Emdeon, FDS (EZ-DME), and OmniSYS. Compliance Packaging: AutoMed, Medicine-On-Time, Parata Systems, and TCGRx. Preedits: Emdeon, Lagniappe Pharmacy Services (LPS), and RelayHealth.

Liberty Software: AutoMed, Avery/ Weigh-Tronix (Eyecon), CoverMyMeds, Innovatix, Integra, Kirby Lester, LDM Group, NetRx, PickPoint, RelayHealth, Rx-Net, RxSafe, ScriptPro, Surescripts, TeleManager Technologies, voiceTech, VUCA Health, and Wolters Kluwer Health. Supporting Services: AmerisourceBergen, Cardinal Health, Pfizer Share the Care, and Pharmacy First. DME MAC/Medicaid Billing Services: Emdeon and RelayHealth. Compliance Packaging: DISPILL and Medicine-On-Time. Preedits: RelayHealth.

Manchac Technologies –

DOSIS: Cerner Etreby, Computer-Rx, Foundation Systems, Health Business Systems (HBS), Kalos, Lake Country Systems, Lagniappe Pharmacy Systems (LPS), New Tech, PDX, QS/1, Rx30, SoftWriters, and SuiteRx. continued on page 69 March/April 2014

TCGRx Your partner for reliable, accurate, and cost-effective pharmacy solutions.

Doing more with less —

Solutions to Address MTM Initiatives, Will-Call, and Inventory Management

Solutions for your pharmacy needs BeaconRx® BeaconRx provides perpetual inventory management down to the bottle and pill level. With options for will-call, secure med storage, and pharmacist prescription verification, BeaconRx can be tailored to meet the operational and budget needs of any pharmacy. With the push of a button, BeaconRx accurately reports when each bottle expires, how many pills are in the bottle, and where the bottle is located.

PharmLockRx™ PharmLockRx allows pharmacies to securely store at-risk-medications (ARMs) while eliminating theft and diversion in your pharmacy. Access is restricted to specified users and requires biometric authentication for every entry. Optional alarms can be activated to notify administrators and pharmacists of incorrect medication, incorrect location, incomplete expiration date, and insufficient quantity. Barcode scan verification is also used throughout the entire process to ensure the location and inventory of every medication.

DeliverRx™ The DeliverRx will-call solution provides precise prescription deliveries to every patient, every time. This system is designed to eliminate the frustration of searching through alphabetically stored bags while improving customer satisfaction. DeliverRx ensures all prescriptions are found and delivered to the customer using lights and barcode verification.

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AdherePacRx™ The AdherePacRx solution offers a multi-med or unit-dose pouch for containing all of a patient’s medications for a given pass time. The pouches have a serrated edge and are easy to open, helping to ensure that the patient takes the medications as directed.

AdhereTrakRx™ AdhereTrakRx guides patients to take the correct medications at the correct time. At every medication pass time, AdhereTrakRx alerts patients and dispenses their AdherePacRx, which contains all of their needed prescriptions, including reminder bags for non-oral solids.

2014 Retail Buyers Guide

Point-of-Sale Systems

March/April 2014

ECRS

1989

ECRS Solutions Suite for Pharmacy

BRAT LE

G IN

Automating the Science of Retail

2014

ARS

ECRS provides comprehensive point-of-sale, back-office, inventory automation, pharmacy system integration, and customer relationship management tools for independent and chain pharmacies. ECRS backs all of its products with 24/7 award-winning customer support, nationwide on-site installation services, professional project management and consulting services, and monthly customer training sessions.

Awards and Recognition RIS News Software LeaderBoard 2013 #1 Overall Retail Software Company; #1 in Quality of Support. Top 20 Most Promising Retail Technology Company — CIO Review. NPLEx, PCI DSS, WIC/SNAP/EBT, and IIAS compliant solutions. Industry Memberships in NRF, NCPA, and NACDS.

Point of Sale Self-Service Kiosk Mobile POS Web Back-office Management Executive Dashboard Pharmacy System Integration Customer Loyalty Electronic Front-end Supplier Integration (EDI/Non-EDI) Inventory Replenishment Driver’s License Scanning IIAS Certified Electronic PSE Tracking (NPLEx™ and Non-NPLEx) PCI-DSS 2.0 Compliant Centralized Multistore Management Gift Card Payroll Deduct/A/R/General Ledger/House Charge Signature Capture

Industry Press and Customer Comments RIS News — “The amount of effort that ECRS puts towards developing new features is very impressive. They listen to their customers’ interests and deliver a product that gives users the power to control their business. Additionally, the support that ECRS offers gives us the confidence to implement new processes.” East Burke Pharmacy — “The benefits of CATAPULT were numerous and immediate. Our customer service has improved because of faster checkouts, easier price changes, and the ability to prevent pricing mistakes.” Lloyd’s Pharmacy — “We have been through

several audits since installing CATAPULT. An audit used to take a ton of time; now we just punch in what we need and print it out. It’s wonderful. The information is also more accurate and legible than handwritten data. ECRS is also very good at keeping up-to-date on current issues and regulations such as PCI and IIAS. This is one of the main reasons that I chose this system.”

Above, the mobile executive dashboard and maintenance.

www.ecrs.com • 800/211-1172

See our ad on the inside front cover.

ComputerTalk

Epicor Software INSPIRING RETAIL EXCELLENCE IN INDEPENDENT PHARMACIES Pharmacy Retail. It’s a Whole New World.

In Retail, It’s All About the Customer.

The pharmacy business is no longer just about selling prescriptions. Today’s pharmacies are increasingly dependent on their front-of-store retail operations to maintain margins, fuel growth, and — of perhaps greatest importance — meet the growing expectations of their customers.

Today’s customers expect more. They shop where they find the products they want, when they want them. Where they receive fast, knowledgeable, and courteous service. Where they find competitive prices. And where they feel their patronage is valued and rewarded. Exceptional customer experience begins at the point-of-sale, but extends throughout your operation. State-of-the-art POS solutions provided by Epicor offer high-speed creditcard processing, FSA and EBT processing, line-busting, and electronic signature capture to reduce lines and provide fast, efficient, and secure checkout. Epicor also gives you new ways to keep your customers coming back. Eagle Loyalty rivals the programs offered by the big chains, except with Eagle Loyalty, you can choose how you want to reward your loyal customers with tiered loyalty discounts, print loyalty coupon on the receipt, designate specific items to give extra points, provide rewards if customers purchase a set number of certain products, and give a reward on a gift card. Eagle Gift Card solution helps increase sales and create new customers, all without third-party fees.

Retail is a highly specialized discipline that’s significantly different from your prescription business. Pharmacy chains and big boxes have spent millions perfecting retail methods and practices that allow them to operate efficiently, market effectively, manage their assets, and create a very positive customer experience. Fortunately for you, so has Epicor®. Epicor Eagle® is a leading point-ofsale and retail business management solution proven to give independent pharmacies the specialized capabilities and advantages needed to compete, thrive, and grow, and includes integration with all major pharmacy management systems and wholesalers.

Seamlessly Integrate All Parts of Your Business. POS Touch: Create faster transactions and greater connections with your customers.

Epicor integrates all facets of your retail operations to help you cut costs, make your staff more productive, and better serve your customers. It even

Inventory Planner: Remove the guesswork with precision demand forecasting. Reduce overstocks and stockouts.

supports multistore sales, inventory, purchasing, and receiving in real time — so you have immediate access to critical business data needed for fast decision-making. Epicor is also a leader in PMS integration. With seamless connections to the largest pharmacy management systems, Eagle provides the ability to ring up both prescription and retail transactions at any checkout location, while maintaining appropriate record keeping in both the PMS and Epicor systems. With Epicor, You Never Go It Alone.

With over 40 years of experience delivering true best-of-breed retail solutions to over 20,000 customers, there is not a more trusted partner. Our nationwide team of business consultants, product experts, local platform specialists, trainers, and technical support specialists helps you make the right choices for your business, and ensures that your Epicor solution delivers the reliability, performance, and business value your pharmacy expects and needs.

Let us help inspire your next retail business breakthrough. Contact us today:

+1/888-463-4700

eagle@epicor.com

www.epicor.com/pharmacyretail

The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, March 2014. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Epicor is a registered trademark of Epicor Software Corporation in the United States, certain other countries and/or the EU. All other trademarks mentioned are the property of their respective owners. Copyright © 2014 Epicor Software Corporation. All rights reserved.

March/April 2014

KeyCentrix™ – flexTRAX The Best of POS for Less

flexTRAX systems start around $2,600

The Best of POS for Less Designed to provide independent pharmacies complete solutions for success in a competitive market, the flexTRAX point-of-sale system offers affordability and efficiency. Reporting tools streamline business operations, accounting, and sales and inventory management. Hasslefree automation and unlimited catalog imports ensure you have the most up-to-date information for your customers and your business. The first of its kind, the flexTRAX POS system is IIAS compliant for accepting FSA cards and PA-DSS certified for meeting PCI standards.

flexTRAX Touchscreen Package includes: flexTRAX software Touch-screen monitor Barcode scanner Magnetic card swipe

“The flexTRAX system is great! The system is easy for our staff to learn and use, and the support team is friendly and responsive whenever we have questions.” Rodney Roe, R.Ph., Homedale Drug

flexTRAX Features ■ ■ ■ ■ ■ ■

Computer Printer Cash drawer

Detailed reporting tools Catalog import capabilities Clerk codes Multiregister management Electronic signature capture Pharmacy software interface

Optional items for consideration (additional fees apply): flexTRAX remote training Additional cash drawer tray Customer display pole PIN pad Thermal paper Electronic signature capture Shipping/handling, licensing fees, and tax (where applicable) will be applied at the time of billing.

KeyCentrix is committed to delivering four principle outcomes for independent pharmacy: ■

Enhance the quality of patient care

■ Reduce

the overall cost of fulfillment

■ Provide

access to critical data for operational excellence

■

Adapt to ever-changing business and compliance requirements

KeyCentrix, LLC

2420 N. Woodlawn

Building 500

See our profiles on page 18 and 19. 50

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www.keycentrix.com

Wichita, KS 67220

800/444-8486

QS/1t Point-of-Sale

Boost profitability with greater front-end control. QS/1’s Point-of-Sale (POS) provides tighter control of front-end operations and profits. Your customers’ credit cards are secure, and they can use their flexible spending account (FSA) cards without sending in receipts. Boost profitability through better inventory management and electronic price updates. Pair QS/1’s POS with a QS/1 Pharmacy Management System for an integrated, store-wide management solution. Integrated Pharmacy and Retail Operations

QS/1’s POS integrates seamlessly with QS/1’s NRx® Pharmacy Management System. View prescription status at the register and alert cashiers to additional prescriptions awaiting pickup. Cashiers can charge prescriptions to pharmacy accounts receivable from within POS. Remote Checkout®

QS/1’s Remote Checkout offers a solution for many pharmacy needs. Whether it’s a hospital pharmacy offering bedside checkout to its patients or a retail pharmacy offering drive-thru service or delivery, Remote Checkout can scan prescriptions, process credit and FSA cards, capture signatures, and print a receipt. This solution can also be used as an additional POS system during peak business hours. Customer Loyalty Programs

QS/1’s POS makes managing a customer loyalty program easy. Track preferred-customer purchases, assign reward points, and manage special discounts and sales. POS also allows you to sell and manage your own gift cards as well as in-house charge accounts. Efficient Front-End Operations

QS/1’s POS can save time on transactions and protect front-end profitability. You can suspend a transaction and then start a new one without interruption. Ensure up-to-date pricing and use barcode scanning to reduce cashier errors. POS maintains a bad-check file and prompts cashiers to collect purchaser contact information. Enhanced Inventory Management

Use POS to streamline inventory management: order and receive electronically, establish automatic reordering levels, and check in inventory. POS compares incoming inventory to the order and displays any exceptions. POS helps maximize cash flow by increasing inventory turns and reducing overstock. Identify fast- or slowmoving items and forecast seasonal and other high-volume trends to maximize supplier discounts. Up-to-Date Pricing

Electronic price updates keep pricing current, but POS allows for the flexibility of manual pricing to reduce slow-moving inventory.

“My POS integrates with my pharmacy system, which integrates with my IVR, and they both integrate with my website. It all works very smoothly.” Jeff Harrell, Pharm.D. Peninsula Pharmacies

POS Benefits Improve inventory management with forecasting, electronic ordering, and price updates. Retain an electronic log for the pickup of controlled substance prescriptions (Class 2, 3, 4, or 5 drugs). Increase profits with price updates from Hamacher Resource Group and/or your wholesaler. Print shelf labels. Utilize electronic signature capture at the POS register or with a wireless tablet for PSE log, HIPAA, and HME documents, as well as credit and FSA cards. Use a single electronic signature for prescriptions, credit cards, FSA cards, PSE logs, and HME documents. Keep an electronic log and capture signatures for purchases of items containing PSE and ephedrine with the Pseudoephedrine Signature Log. Provide fast, accurate checkout via touch-screen or keyboard operation. Reduce the potential for employee theft with barcode scanning. Offer customers a variety of payment options: credit or debit cards, gift cards, and in-store charge accounts. Easily manage customer loyalty and promotional programs. Add new inventory items with Quick Add. Reduce store loss with multilevel security and set limits on individual check cashing, voids, and refunds. View prescriptions’ status within pharmacy workflow. Remote checkout for hospital bedside prescription delivery or at drive-thru. Provide FSA/HRA adjudication with SIGIScertified, IIAS-compliant POS. PA-DSS certified with a credit storage option. www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304

See our NRx Profile on page 26. See our Multi-Site Management Profile on page 27. See our IVR Profile on page 28. See our LTC Profile on page 55. See our HME Profile on page 60. See our Optional Services Profile on page 61. See our ad on page 40. March/April 2014

Retail Management Solutions The Leader in Pharmacy Point-of-Sale Innovation

Successful pharmacies rely on RMS systems. More independent pharmacies choose RMS POS systems than any other — for profitability, efficiency, and reliability.

Whatever the size of your pharmacy, we have you covered. Retail Management Solutions has become the industry leader in pharmacy point-of-sale innovation. Our centralized focus on pharmacies allows us to continually respond to the needs of our ever-changing marketplace. We are committed to offering products and services on the cutting edge of technology, like our latest mobile technology, EvolutionPOS™. Our trainers and support staff understand the pharmacy environment, because that’s all we deal with. When you call our 24/7 toll-free support line, your support representative knows about the pharmacy industry and understands the environment in which you are working. RMS has scalable solutions that meet your needs, whether you own a single-register apothecary, a 15-register superstore, or multiple locations. Contact us today so we can discuss your needs and see how our solutions can make you the most profitable and customer centric in the industry. Also, check out our website and blog, where you can learn more about pharmacy technology and trends, and read articles from industry experts! Contact us today to determine the best fit for your pharmacy.

Ultra-Lite Enables quick IIAS compliance, so you can accept FSA cards immediately. This entry-level RMS solution begins at under $6,000, including hardware. Star-Lite Designed with the clinic and apothecary in mind. Experience the powerful benefits of point-of-sale technology at an affordable price. Star-Plus Everything you ever wanted from a POS system! The most robust pharmacy POS system in the industry. Star-Link Enterprise Real-time communication from site to head office gives you up-tothe-minute sales history, inventory levels, and transaction detail in each of your stores.

877/767-1060 sales@rm-solutions.com www.rm-solutions.com The Leader in Pharmacy Point-of-Sale Innovation

EvolutionPOS and EvolutionPOS for Pharmacy are trademarks of Retail Management Solutions.

ComputerTalk

See our ad on page 3.

2014 Retail Buyers Guide

Long-Term Care and Assisted Living

March/April 2014

Costs for Integration and E-prescribing Cost for Integration Page

Company

Cost for Activating

To Other Vendors’ Systems or Services1

To Company’s Own Systems or Services1

E-Prescribing Functionality

Ateb

Best Computer Systems

CarePoint

Cerner Etreby

Computer-Rx

DAA Enterprises

Datascan

ECRS

Epicor

flexTRAX

Health Business Systems

Innovation

Integra

KeyCentrix – RxKey

Kirby Lester

Lagniappe Pharmacy Services

Liberty Software

Manchac Technologies - DOSIS

McKesson Pharmacy Systems

Medicine-On-Time

Micro Merchant Systems

New Leaf Rx

Pharmacy First

QS/1

Retail Management Solutions

Rx.com Community Healthcare Network

RxMedic

Rx-Net

ScriptPro

SoftWriters

Speed Script

Synergy Medical

TCGRx

TeleManager Technologies

Transaction Data - Rx30

Two Point Conversions

voiceTech

VUCA Health

Footnote: 1 Cost for integration to systems such as IVR, point of sale, automated counting, and robotic dispensing, or to any services offered. 54

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QS/1t PrimeCare® for LTC — Institutional Pharmacy Management Software

Flexible software allows maximum customization and connectivity. QS/1’s PrimeCare has detailed facility management functions that allow high-volume pharmacies to customize the software to suit their operations. It’s ideal for pharmacies serving long-term care, mental health, skilled-nursing, or assisted-living facilities. QS/1’s software, services, and support help your highvolume pharmacy operate safely and efficiently for greater profitability.

Order Entry and Processing QS/1’s easy-to-learn Windows-based GUI design supports mouse and keyboard navigation. Desktop menus and toolbars provide fast access to tasks and data. Process using Demand Fill, Cycle Fill, or Unit Dose Exchange, and manage dispensing and billing independently. Only QS/1 has productivityenhancing InstantFill® to automatically move eligible refills through workflow with minimal intervention. Short-Cycle Dispensing The Centers for Medicare and Medicaid Services (CMS) requires that all brand-name oral capsules or tablets be dispensed in a 14-day supply or less to patients in a skillednursing facility with a Part D prescription plan. Let QS/1 show you how easily this can be done. Accounts Receivable and Billing PrimeCare’s facility-billing matrix establishes patient billing rules. Post charges, credits, and payments to accounts and receive and process third-party 835 payment files. Print revenue reports, third-party aging reports, account statements, invoices, and other reports. If a patient’s billing status changes, automatic rebilling streamlines third party and accounts receivable by crediting and reversing charges, then recalculating and resubmitting charges. Manage a patient’s hospice drug list and billing to multiple third parties. For Part B billing, PrimeCare integrates with QS/1’s SystemOne® for HME. Security Securely manage technician, pharmacist, and employee system access with PrimeCare’s security features. Ensure safety with a HIPAA tracking log, as well as the ability to track and report user access to patient records. Industry Standard Interfaces Interface with electronic health records (EHR) and electronic medical record systems (EMR). Easily connect to robotic counting, dispensing, and packaging systems; ADT and billing systems; and eMAR products using QS/1’s real-time and batch interfaces, as well as industry standard HL7 interfaces. PrimeCare is compatible with NCPDP SCRIPT and is EPCS and 10.6 certified for Emdeon® and Surescripts®.

“No one understands the LTC business model like QS/1.” Rusty Lee, R.Ph. ElderCare Pharmacy

Facility Connectivity QS/1’s WebConnect® is an easy-to-use, secure, Internetbased service that enhances pharmacy-facility connectivity. Authorized facility personnel can access, search, edit, and print facility data. Staff can also submit new or refill orders in real time and verify refill status. In the pharmacy, WebConnect saves time, increases efficiency, and enhances customer service. Pharmacies can also create patient-specific price quotes. Comprehensive Clinical Management PrimeCare screens for drug-drug interactions, duplicate therapy, drug-disease contraindications, drug allergies, geriatric precautions, drug-food precautions, and adult min/max dose checking. Document and bill clinical interventions for MTM, track outcomes using SOAP notes, and keep detailed patient charts for reporting and billing. Reports and Medical Records PrimeCare includes fill lists, prescription logs, DEA audits, and more. Reports include POF, MAR, TAR, and psychmonitoring forms and reports, as well as laser formats. Management reports include sales analysis, price modeling, and revenue reports. Create your own lists and reports using PrimeCare’s custom report features. QS/1’s optional Data Export module exports data to off-the-shelf database and spreadsheet products. Workflow Management PrimeCare breaks fulfillment into separate functions, including one for error resolution. Create a step-by-step workflow that includes dedicated workstations for order entry, Q/A, and barcode tote checking to enhance productivity and safety.

www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304

© 2014, J M SMITH CORPORATION. QS/1, SystemOne, PrimeCare, WebConnect, and InstantFill are registered trademarks of the J M Smith Corporation. Emdeon® and Surescripts® are properties of their respective holders.

See our NRx Profile on page 26. See our Multi-Site Management Profile on page 27. See our IVR Profile on page 28. See our POS Profile on page 51. See our HME Profile on page 60. See our Optional Services Profile on page 61. See our ad on page 40. March/April 2014

SoftWriters, Inc. — FrameworkLTC® The Complete Long-Term Care Pharmacy Management Solution

Backed by decades of LTC pharmacy expertise, FrameworkLTC’s configurable design, built-in efficiencies, and resulting scalability make it the industry’s premiere long-term care pharmacy management system. SoftWriters, Inc. is the independent and proven pharmacy management software provider for pharmacies offering LTC, home care, med synchronization, group home, and 340B pharmacy services. SoftWriters’ highly configurable solutions enable you to streamline processes, save time, and ultimately enhance patient care while implementing pharmacy workflow and customer service your way.

SoftWriters’ flagship product, FrameworkLTC, is the only software solution created specifically for the unique processes of closed-door, 340B, and specialty pharmacies. With input from marketplace thought leaders, industry experts have created a robust application that streamlines both standard processes and nonstandard transactions such as rejections, prior authorizations, and rebilling. Our philosophy is that software should support your desired business rules, not dictate them. We offer over 300 configurable system options to decision-makers. This enables key pharmacy personnel to increase accuracy and the volume of prescription processing by removing the dependence on memorization, notes, and manual calculations for items such as billing, therapeutic substitutions, cycle fill counts, and packaging parameters based upon facility preferences or payer incentives. Our revolutionary approach to development prepares our customers to respond proactively to regulatory changes and business opportunities alike. Together with companion products FrameworkLink™, FrameworkFlow™, FrameworkHL7™, and FrameworkBI™, FrameworkLTC provides pharmacy operators and their customers unparalleled connectivity. Powerful, Scalable Performance

Outpace your competition with these unique advantages: ■ An unparalleled number of complete, functional integrations to enhance your service offerings — connect and grow your pharmacy efficiently. ■ Open architecture database offers full access to your pharmacy data for creating valuable reports. ■ Optimized billing and inventory control features ensure process and financial reporting integrity. ■ Microsoft-certified for Windows reliability. ■ Fully integrated 340B inventory capabilities for market expansion opportunities. ■ Dashboard metrics with our business intelligence module to identify immediate workflow, workload, billing, and financial opportunities and trends. ■ Tools to process volumes of transactions with speed and confidence. ■ Windows familiarity, ease of use, and short key navigation enabled. ■ Instantaneous communication with your facilities. FrameworkBI Real-Time Dashboards

As your business grows, so can FrameworkLTC. Because of its three-tiered client server design and Microsoft SQL Server database engine, FrameworkLTC can scale from a single computer up to a large network supporting hundreds of users. So if you have a single pharmacy, multiple pharmacies, or a central pharmacy with many satellites, FrameworkLTC will fit and grow with your business model. “The software is configurable and robust, which allows us to save time, reduce errors, and grow our business efficiently.” — Steve Hebel, R.Ph., Director of Pharmacy, Corum Pharmacy

3960 William Flynn Highway, Suite 100, Allison Park, PA 15101 ■ 877/238-4516 ■ info@softwriters.com ■ www.frameworkltc.com 56

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SoftWriters, Inc. — FrameworkLTC®

“FrameworkLTC is central to everything that we do. There is absolutely no way we would be able to do what we do, at the level that we do it, with the efficiencies we are able to accomplish with any of the other pharmacy systems we’ve used.” – Labinot Avdiu, Pharm.D., F.A.C.A.

Decide with confidence using the new business intelligence product, FrameworkBI™. FrameworkBI is a Webbased application with real-time dashboards, updated at 30-second intervals, to provide a clear view into the performance and workload for your operations, billing, and finance departments. Historical reports offer user-defined time frames for a view of short and long-term trends. With FrameworkBI your pharmacy has the ability to understand what is happening in your business sooner, before it becomes a problem or missed opportunity. ■ Understand workflow and workload throughout the day to make sound staffing decisions. ■ Track throughout the day the amount of prescriptions entered, the percent submitted for adjudication, and the number of rejected versus paid claims. ■ Manage billing expectations and workload with metrics such as third party days sales outstanding, prior authorization reports, and rejected claims management reports. ■ Quickly understand your payer mix and COGs fluctuation in the past 12 months, how your revenue has changed as your prescription volume has increased, and more.

Connect to your facilities using FrameworkLink™, the powerful communication tool between long-term care facilities and the pharmacies that serve them. FrameworkLink was specifically designed to share the information users need most and to automate tasks. Facility users do it all through FrameworkLink’s easy-to-use browser interface: ■ Receive drug quotes from the pharmacy before submitting the order for dispensing. ■ Follow up with questions or concerns after a new admission. ■ Update a resident’s Medicare Part A plan status. ■ Download pending billing charges to Excel. ■ Process returns. ■ Understand an order’s status without calling the pharmacy. ■ Print management reports, medical records, and forms.

Mitigate the need to purchase multiple, proprietary interfaces. Integrate today’s pharmacy technologies with your workflow for new dynamic opportunities using FrameworkHL7™. This companion product to FrameworkLTC becomes your connection to a whole world of added functionality and efficiencies, including eMARs, EHRs, remote dispensing, and packaging technologies. Enjoy labor-saving solutions and improve accuracy with credible information at your fingertips. FrameworkHL7 can send and receive: ■ Admission/discharge/transfer orders. ■ Pharmacy drug orders. ■ Nondrug orders. ■ Formulary and inventory updates. ■ Billing transactions for dispensed medications. FrameworkLTC currently interfaces with over 40 industry partners through FrameworkHL7 and script 10.6 combined. Learn more about many of our connected vendors at www.FrameworkLTC.com/Interfaces

Maximize your mobility with FrameworkFlow™, your connection to the power of FrameworkLTC anywhere in the pharmacy. This handheld barcode scanner technology helps you increase efficiencies and eliminate dispensing errors even when you’re not sitting at your FrameworkLTC workstation. ■ Design and change your pharmacy layout based on workflow, not workstations. ■ Perform barcode-enabled physical inventory where product is stored. ■ Minimize dispensing errors with scanned drug verification. ■ Wirelessly capture pharmacist or technician ID and time stamps for various steps, including final review. ■ Track patient orders into facility totes.

March/April 2014

Synergy Medical SynMed Automated Robotic System for Multidose Blister Cards ®

The SynMed System by Synergy Medical: The simple, safe, accurate automated alternative. Discover an automated alternative to bottles, multidose cards, and pouches. ■ Preparing

Factors Driving Automation ■ Increasing

number of prescriptions. ■ Demand for pharmacists in consultative roles. ■ Increasing focus on prescription accuracy. ■ Decreasing error rate. ■ Decreasing labor costs. ■ Increasing business and market share without adding to head count. ■ Increasing efficiency, throughput, and production with respect to packaging of oral solid medications in multidose blister cards.

Integrated Dispensing Technology

multidose blister cards with all the precision and efficiency that automation can provide. ■ A personalized and safe method to take medications. ■ A reliable way to manage medication prescribed to patients. ■ Over 145 SynMed Systems sold and installed in the United States and Canada. Synergy Medical manufactures and markets the SynMed state-of-the-art automated robotic medication packaging system for multidose blister cards. SynMed is the optimal technology solution for the preparation and dispensing of any type of patient-specific multidose blister cards. The SynMed system offers pharmacies an accurate and effective adherence solution for medication management, dispensing, and verification tasks — especially those that serve assisted-living, skillednursing, and correctional facilities, and customers requiring multiple medications.

SynMed Containers System has 400 dispensing containers and can have up to a maximum of 572 containers, depending on container capacity integration. ■ Large 400 cc capacity containers. ■ Small 195 cc capacity containers. ■

Store unit and drug containers. Positioning tray for blister cards. ■ Medication picking and dispensing unit. ■ Accommodates both physically ■ Three axis motion actuators. large and small tablets using two ■ Software and interface. different size containers. ■ Multiple containers can be It’s a fact: Patients dedicated to the same medication. who use blister packs for ■ Front cabinet access for easy restocking. multiple prescription ■ Labelled with drug information medications take the and barcode. correct prescribed dose ■ Calibrated based on the diameter 97% of the time, of the medication. ■ Barcode verification for restock versus 61.2% for and refill process. non-blister pack users. ■ Efficient inventory, use-by date, and lot number management. ■ ■

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SynMed Positioning and Dispensing Tray ■ Software

assignment of blister cards positioning according to sorting parameters. ■ Software directed place ment of unique/ exception and low-volume medications. ■ Additional pre-fill trays available for greater throughput. ■ Printable exception doses filling and checking reports. ■ Using barcode scanning, SynMed Assist also offers an on-screen/touch-screen guidance module to prepare and verify exception doses filling.

2600 Jacques-Cartier Boul. E. Longueuil, Québec, Canada J4N 1P8 Phone: 450/651-5418 • Toll-Free: 866/764-7966 www.synmedrx.com

2014 Retail Buyers Guide

Other Products and Services

March/April 2014

QS/1t SystemOne® for HME

The software that integrates pharmacy and HME management. QS/1’s SystemOne is affordable software that can efficiently manage your pharmacy’s HME operations and help ensure complete Medicare compliance. SystemOne integrates seamlessly with QS/1’s Pharmacy Management and Point-of-Sale (POS) systems for better control of your entire pharmacy. Available as an Internet-based or installed solution, SystemOne offers scalable, compliant, and profitable HME management.

Integrated Pharmacy and HME Management Combine SystemOne with the NRx® Pharmacy Management System and QS/1’s Point-of-Sale to integrate storewide operations. Share doctor and patient demographics among systems and consolidate pharmacy and HME accounts receivable onto one patient statement. Fill a Medicare Part B-covered drug, and all Medicare-required documents automatically print and transfer to SystemOne for billing. Scan a barcode to transfer patient co-pays to POS and have patients sign required documents via electronic signature. Comprehensive HME Management SystemOne simplifies key tasks such as order entry and generating Medicare-required documentation. Speed and simplify payments with electronic claims to Medicare, Medicaid, and commercial insurance carriers. SystemOne automatically manages accounts receivable and inventory, and supports cash purchases, recurring rentals, and capped rentals. Easily bill for consumable items, including diabetic, ostomy, urological, and wound-care supplies, as well as inhalation, immunosuppressive, and oral anticancer medications. Optional Advanced Capabilities Add advanced modules as your business needs grow and change. Modules include Accounts Receivable, Advanced Third Party, Purchase Orders, IIAS/SIGIS-certified touch-screen HME Point-of-Sale (POS), Document Imaging, and the industry’s only integrated IVR specifically created for HME businesses. Industry Standard Interfaces Connect to shipping interfaces such as FedEx®, DHL, Pitney Bowes, and UPS®. Easily connect to ADT systems and document imaging systems, including DocuTrack and MedFORCE, as well as industry-standard HL7 interfaces.

“QS/1’s SystemOne has made me feel so much more secure with our operation.” Irina Zakiyan ITC Medical Supplies

SystemOne Benefits Integrate with QS/1’s Pharmacy Management Systems to share doctor and patient demographics. Automatically manage HME sales, rentals, and required billing modifiers. Submit commercial insurance claims, check eligibility, and perform claims status inquiries for multiple insurance carriers, including Medicare and Medicaid. Receive automatic alerts concerning incorrect or missing information before submitting a claim. Acceptance of 100% of claims from CEDI during ICD-10 national testing week. Reduce Medicare denials with electronic same or similar checking. Increase patient collections with customized statements and accounts-receivable management. Download ERA/ERN/835s and automatically post payments. Easily track HME inventory, including serial numbers, lot numbers, rentals, and sales histories. Take advantage of diabetic supply rebates with QS/1’s Data Collection service. Utilize IIAS/SIGIS-certified integrated HME POS. Reduce paper use and storage with integrated Document Imaging or interfaces to DocuTrack™, MedFORCE® Technologies Inc., and RemitDATA™.

www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304 © 2014, J M SMITH CORPORATION. QS/1, SystemOne, and NRx are registered trademarks of the J M Smith Corporation. FedEx, UPS, DocuTrack, MedFORCE, and RemitDATA are properties of their respective holders.

See our NRx Profile on page 26. See our Multi-Site Management Profile on page 27. See our IVR Profile on page 28. See our POS Profile on page 51. See our LTC Profile on page 55. See our Optional Services Profile on page 61. See our ad on page 40. 60

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QS/1t Optional Services

Premium services boost productivity and profitability. QS/1 provides far more than industry-leading pharmacy management software. QS/1’s broad array of integrated pharmacy technology and services help pharmacies of all types and volume levels improve profitability, efficiency, and patient safety.

Price Updates Keep drug prices current with daily electronic updates. Automatically revise average wholesale price (AWP), maximum allowable cost (MAC), and wholesale acquisition cost (WAC) to maintain competitive, profitable pricing. Pre- and Postediting Increase profitability and maximize reimbursements with competitive pricing tools such as AWP and usual-and-customary edits. Improve accuracy by evaluating claims for omissions, errors, and compliance with industry standards and metrics before submission. e-Prescribing Increase accuracy, reduce requests from prescribers, and improve pharmacy productivity. Enhance communication between pharmacy and prescriber. Manufacturer Programs Enhance revenue and profitability with LDM’s CarePoints®, a manufacturer-sponsored market share, patient intervention, and compliance-boosting program that can also print medication guides based on FDA regulations. FamilyCare® Network Get the buying power of a chain without sacrificing your independence. A FamilyCare membership gives you access to prenegotiated managed-care contracts and competitive reimbursement rates, as well as manufacturers’ rebates and thirdparty reconciliation opportunities.

Clinical Updates and Monographs Keep contraindications, interactions, generic indicators, and MedGuide indicators current with regular updates. Provide patient information leaflets with dosage instructions, side effects, precautions, and more in English and Spanish. PowerLine™ QS/1’s PowerLine claims switch over a high-speed Internet connection provides fast, reliable claims processing. With separate data centers, PowerLine provides 24/7 availability and one-call support for both pharmacy systems and claims resolution. Web Refill Services

QS/1’s Refill Web Services provide your customers around-the-clock access to online refill ordering. Refills are automatically queued into the QS/1 Pharmacy Management System for easy filling.

mobileRx® Accept single or multiple refill requests from customers via their smartphone. Once a refill is submitted, it is validated by the QS/1 Pharmacy Management System and displays messages relating to each prescription entered. Shipping Management Module Organize and control multiple credit cards, delivery addresses, and the functions necessary to manage your shipping needs with QS/1’s NRx Delivery®. It is also a great solution for managing payroll deductions.

“QS/1 enables us to do more with less.” Eric Strathman, R.Ph. Pharmacy Manager Mercy Family Pharmacy

Additional Services Electronic Reconciliation — Efficiently track and reconcile unpaid or partially paid third-party claims. QS/1’s Prescription-Monitoring Reporting Service — Save time and comply with state controlled-substance regulations.* MethCheck® — Track and access realtime reports for PSE sales for federal, state, and local PSE law compliance. Architext Warning-Label and AdvisoryMessage Service — Save money, enhance productivity, and increase patient safety. Message Center — Enhance productivity and increase patient safety with alerts from QS/1. Images and Imprints Service — Provide visual verification during dispensing and descriptive details on labels and/or monographs. Emdeon CardFinder™ – Save time and enhance customer service by checking patient eligibility and coverage in real time. *Only available in select states.

www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304

© 2014, J M SMITH CORPORATION. QS/1, mobileRx, NRx Delivery and FamilyCare are registered trademarks and PowerLine is a trademark of the J M Smith Corporation. Emdeon CardFinder, MethCheck and CarePoints are properties of their respective holders.

See our NRx Profile on page 26. See our Multi-Site Management Profile on page 27. See our IVR Profile on page 28. See our POS Profile on page 51. See our LTC Profile on page 55. See our HME Profile on page 60. See our ad on page 40. March/April 2014

Rx.com Community Healthcare Network Outcomes-Based Healthcare Rx.com Community Healthcare Network, LLC (CHN), is a newly formed Texas company chartered by Rx.com, Partners, L.P., and affiliates PDX, Inc., and National Health Information Network, Inc. (NHIN). By licensing and enhancing derivative products of the PDX intrapharmacy electronic pharmacy record (EPR) and the PDX Care Rx clinical services platform — as well as NHIN’s standardized data files and reconciliation services — Rx.com CHN has launched the largest patient-centric, portable, interoperable electronic pharmacy record in the world. Today, the EPR contains well over 97 million uniquely identified patient records and in excess of two billion prescription transactions attached to the patients’ clinical and billing profiles in 54 chain and independent pharmacy databases in the PDX Intra-Pharmacy Electronic Pharmacy Record Data Center — housed in two mirrored, active-active data centers in Dallas and Forth Worth, Texas. Contracts are pending for participating pharmacies to also aggregate all their data into a single Interpharmacy, patient-centric, electronic pharmacy record housed in these two data centers. The inter-pharmacy effort allows patients to review their filtered electronic pharmacy record and authorize participating healthcare providers to see all the information aggregated from other participating providers. This authorization allows those providers to add information to the data and store the EPR in HIPAA-secure data centers for patients and providers to continue to review and expand the patient’s healthcare data. Rx.com Community Healthcare Network was chartered to be governed by the participating pharmacies housing their patients’ healthcare information in the Rx.com data centers and the technology companies participating in the integration of their software and services for use by patients and their participating healthcare providers. Rx.com CHN is the end game for a strategy that Ken Hill, Sr., R.Ph., began to develop with PDX customers in the late 1980s. NHIH was chartered as a Texas company in 1991 to standardize data files for all PDX pharmacies so that billing information and PBM remittance advices could reconcile prescription transactions to the penny. PDX and NHIN would remain active in the worldwide effort to create a portable, interoperable electronic pharmacy record—a small but important part of the larger electronic healthcare record—in the ensuing decades.

by-product of clinical services — such as comprehensive medication reviews, disease management programs, and specialty pharmacy clinical documentation—provided to the patient. In other words, the retail clinic software has exactly the same workflow pattern as the prescription filling process. As pharmacy transitions from a fee-based reimbursement model to an outcomes-based model with the implementation of the Affordable Care Act, technology will play a more important role than ever before in the delivery of healthcare. To not just be reimbursed—but to participate in this new healthcare model—pharmacies in every market, of all sizes and volumes, must prove they are improving patient outcomes. And they must fully participate in the exchange of healthcare data with other healthcare providers. To meet this objective—and stay in business—any technology strategy for any pharmacy must include more than a management system. Pharmacies must also: Operate with standardized data files, including new data elements not currently available to the pharmacy industry. ■

Participate in the aggregation of pharmacy and clinical data. ■

Enhance the scope of healthcare provided at retail locations. ■

Provide their patients with 24/7/365 secure, online access to their healthcare records. ■

■

Submit and bill for the clinical services they provide.

These are the precise offerings available to any community pharmacy in the United States through the Rx.com Community Healthcare Network.

Today.

Recognizing that the workflow creating an electronic medical record (EMR) in a doctor’s office is dramatically different from creating an electronic pharmacy record behind a prescription case, Rx.com CHN is delivering an EMR-EHR system for retail pharmacy clinics that creates both a billing transaction and a clinical transaction for the patient profile and the retail clinic. This is a See our ad on page 1. 62

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800/433-5719 | info@pdxinc.com www.pdxinc.com | www.rx.com 101 Jim Wright Freeway South, Suite 200 Fort Worth, TX 76108

Two Point Conversions, Inc. Innovation, Quality, Trust... Your Data Is Secure With Us Conversion • Mining • Warehousing • Data and Image Archiving “Even in instances when a quick turnaround is required, Two Point always provides unprecedented accuracy coupled with a long history of outstanding service.” – Joe Courtright, President and CEO

Patient Mailing Lists: We can create mailing lists customized to any specifications or filters you require. Analysis: We can assist your acquisition team with verification and business valuation reporting. Two Point can provide an assortment of reports to confirm that you are paying the right amount for the acquisition.

USA Drug

Excellent Service Experienced Technicians Two Point Conversions emphasizes old-fashioned hard work and integrity at every step of the process. We created the pharmacy data conversion industry, and we are still the best. Our conversion professionals have converted more than 30,000 pharmacies in the past 24 years, so when migrating between pharmacy systems, you can rely on us for the most comprehensive body of knowledge in the country. Our two decades of experience means your data will be converted so that it integrates seamlessly and securely into your new system. Two Point Conversions has built its business around making this process simple for your pharmacy and your employees, without sacrificing quality or security. We provide you with the tools necessary to complete your conversion, including a team of professionals to assist you every step of the way. Two Point’s employees are the best and brightest our industry has to offer. We work hard to make sure that your data is accurate and your conversion runs smoothly, and if any issues are detected they are found early and quickly corrected. We are available 24 hours a day, seven days a week!

• Productivity • Confidentiality • Experience • Responsibility • 24-Hour Service

allows you to retain ready access to seldomused, closed, or acquired store data records, and create a backup to help free space on your system. ACERT provides the ability to streamline disparate databases, divisions, or companies into a single reporting system. ACERT helps you meet the demands of state board or federal HIPAA regulations, audits, lawsuits, or operational challenges due to mergers and acquisitions. ACERT’s Web browser gives you access to a single record or records across multiple locations quickly, with printable or exportable reports customizable upon request. For independent pharmacies, a CD-ROM or laptop solution holds many years’ worth of data, which is viewable by included user interfaces.

Established Security Two Point Conversions matches our skills with a near manic dedication to information security. Because we take the security of your data so seriously, we have implemented a higher level of security than required for mere compliance with all HIPAA and HITECH standards. Your data is safe with us. Easy Choice Two Point Conversions invented this industry and operates from a position of leadership through innovation and foresight. We make data transfer to your new system accurate, easy, economical, efficient, and — most importantly — secure. Our integrity, ethics, reliability, and success rate have given us an exceptional reputation throughout the industry. No matter what your data conversion requirements are, Two Point Conversions, Inc., has the solution you need!

Effective Solutions Our years of experience in extracting data from several generations of pharmacy systems allow us to offer these and many other services to our customers: Archiving for Pharmacy, POS, Images, Accounting, Human Resources, etc.: Chains will find ACERT™, our data archive and reporting tool, particularly valuable. ACERT

Two Point Conversions, Inc. 1820 W.Larchmont Webster, #450 Chicago,ILIL60613 60614 800/276-4689 1800 W. #2W •Chicago, 800-276-4689 Member

First, and still the best.

ASAP 2014

March/April 2014

VUCA Health

Let’s take a minute to talk about... VUCA Health has created the largest and most robust medication video library in the world that educates patients on medication safety. Despite the growing complexity of medications and the advancement of technology, most medication information is delivered today the way it was decades ago. VUCA Health is changing this paradigm by delivering a medication experience like none other: a digital experience to support patients and their families, when they need it and in the media format of their choice.

Introducing MedsOnCue: The majority of patients will discard medication information leaflets after leaving the pharmacy. This often leads to patients’ confusion about where to turn when they have questions regarding their prescription medication. MedsOnCue addresses this problem by providing on-demand and pharmacy-branded prescription medication counseling that answers questions such as correct dosage and side effects. In addition, MedsOnCue dosing alerts are prepopulated for patients and can be emailed or delivered via SMS text messaging, further supporting medication adherence.

ACCESS:

Patients can quickly and conveniently access thousands of medicationspecific videos in the MedsOnCue library by clicking on a link in an email or text message, or by scanning a QR code printed on prescription labels and patient information sheets.

WATCH:

Available in English and Spanish, videos provide comprehensive information on top prescribed medications, including proper usage, expected benefits, and potential side effects.

INTERACT:

One-click access to call the dispensing pharmacy, access medication reminders, and connect to other healthcare resources helps ensure that patients understand how to take their medications safely and limit any avoidable reactions.

The video library, available in both English and Spanish, provides optimal information on thousands of topprescribed medications across multiple conditions, including specialty medications and administration techniques. Videos can be accessed on any computer, tablet, or smartphone, or at designated kiosks or other locations inside the pharmacy or healthcare organization. Videos can also be posted to the pharmacy’s website or even run on a loop in the facility itself—ensuring that the right information reaches the right patient, regardless of technology preferences or existing infrastructures.

See our video demo online now: www.VUCAHealth.com info@vucahealth.com • 407/878-1662 64

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2014 Company Profiles Integra, Inc.

Manchac Technologies

sales@integragroup.com 866/257-4279 www.integragroup.com

Pharmacy management solutions providing: Pharmacy System | Document Management Business Process Automation | Delivery Management Cloud Fax Solutions | Fax Disaster Recovery Services Professional Consulting Services

anchac’s DOSIS L60 is an automated, 30- or 31-day M blister card prescription fulfillment platform for pharmacies serving long-term care, institutional, and correctional facilities.

Hands-Free: DOSIS automatically fills, seals, and patient labels, hands-free, both the 30- and 31-day single medication blister cards. Seamlessly Integrate: The L60 can integrate seamlessly with your pharmacy management system and can also be used for prepack and for after-hours unattended filling. DOSIS allows you to prepack and on-demand fill simultaneously. Small Footprint: This easy-to-use system requires no software installation on your pharmacy computers and boasts a pharmacy-friendly footprint of 26"D x 43"W x 79"H.

Nextra – The industry’s newest and fastest pharmacy system.

DocuTrack – Workflow and document management software.

Logix – Business process automation to simplify workflow and rules.

DeliveryTrack – Complete, end-to-end pharmacy delivery management.

Why choose Integra? ✓ All products are developed, tested, and supported from one source, allowing for: ■ The highest levels of integration between Integra products and services. ■ Service and support for all of your mission-critical software is housed under one roof, one phone call away. ✓ Integra is committed to open systems where a wide variety of third-party applications, devices, and automation products can interface with each individual Integra product. Email us at sales@integragroup.com or visit www.integragroup.com See our ad on page 72.

The Difference The DOSIS L60 is the first viable robot that meets all your needs, whether it is handling your highmoving drugs or supplementing your filling needs for the extemporaneous drugs in your formulary. The L60’s advanced counting technology allows DOSIS to dispense directly into the blister card, which enables it to dispense the quantity requested (from 1 to 31), eliminating cross-contamination issues. DOSIS has the ability, based on your pharmacy management system’s capabilities, to adhere to start dates and quantities for anniversary and/or calendar date filling. Canisters Our patent-pending, new canister design gives you a universal one-size-fits-all solution, with a 1000cc drug capacity to count generics and brand-name drugs with no user adjustments or calibrations. Canisters are uniquely serialized and can be hot-swapped from location to location and in and out of the cabinet without any dispensing downtime. Value

The L60 offers maximum value to you by minimizing the space required to achieve significant prescription throughput rates for all your filling needs. The DOSIS L60 is safer and more accurate, allowing you to better serve your customers.

www.dosis.com Manchac Technologies L.L.C. 1501-A Wimbledon Drive • Alexandria, LA 71301 877/MANCHAC (626-2422) • Fax: 318/445-1268 www.manchac.com Email: sales@manchac.com March/April 2014

2014 Company Profiles Pharmacy First

Speed Script

14207 West 95th Street, Lenexa, KS 66215 800/569-1175 • sales@speedscript.com

11880 College Blvd, Ste 420, Overland Park, KS 66210 800/460-1575, option 8 www.PharmacyFirst.com • info@pharmacyfirst.com

Bringing Strength and Leverage to the Independent Pharmacy Who are we? Pharmacy First is dedicated to aiding independent pharmacies in their battle to remain competitive and profitable through our contracting assistance, comprehensive reconciliation and recovery services, and network services.

What’s our philosophy? Pharmacy First services are designed to simplify and centralize the pharmacy processes. We are continuously updating and adding new services to meet the pharmacy needs. At Pharmacy First, we aim to: 77Strengthen the pharmacy. 77Streamline processes. 77Bring innovation to the pharmacy.

What do we offer? Pharmacy First offers a variety of tools and services that reduce the pharmacy’s cost and saves time. We get the pharmacy back to doing what it does best — helping the patient. We are on the leading edge of technology with the introduction of three new tools. LibraRx Enterprise 77Reconciliation for multiple-store and small chains. 77Corporate performance portal. 77Summary and detailed views. 77View detail at store level. 77Track aged receivables. LibraRx Anywhere App 77Daily and weekly deposit summaries on your smartphone. 77Select a date in calendar to view ACH detail. 77Email Third Party Station through the app. PFCARES 77Compliance Web portal. 77Manages requirements for: ○ CMS. ○ Medicare Part D. ○ Other federal and state regulatory services. ○ Third-party payers. ○ Alerts when a requirement is due. 77HIPAA. 77Fraud, waste, and abuse. 77Quality assurance. 77OIG/GSA exclusion checks. 66

ComputerTalk

Pharmacy Management Systems and Services For more than 35 years Speed Script has provided independent pharmacies with flexible, easy to learn and use, yet extremely feature-rich all-inclusive pharmacy software. Even the busiest of pharmacies find that Speed Script software’s performance exceeds their expectations. We have all of the latest software and technology features your pharmacy needs to thrive in the market today — at an affordable price point. 77 Prescription auto-fill features 77 Medication adherence features 77 SMS text message reminders 77 Document scanning and storage 77 Smartphone apps for prescription refills 77 Complete website development with online prescription refills 77 Wireless signature capture and delivery module 77 Automated Medicare and commercial insurance checking 77 Automated third-party COB 77 National prescriber database lookups – DEA, NPI, etc. 77 Automated prior authorizations 77 NH/LTC, eMAR, and drug pass software 77 Retail and 340B inventory control and ordering 77 Profit alerts and reminders 77 Business analytics and custom report consultation 77 Extensive FREE system interfaces

… and much more. Call or click today! 800/569-1175 www.speedscript.com

2014 Company Profiles Rx-Net, Inc.

8325 B Monticello Road • Shawnee, KS 66227 866/506-3044 info@rxftp.com • www.rxnetusa.com

voiceTech

551 N. Cattlemen Road, Suite 300 • Sarasota, FL 34232 800/325-2017 • 941/486-0150 • Fax: 941/485-6659 Email: sales@voicetechinc.com • www.voicetechinc.com

Automated Prescription Pricing for Your Pharmacy System Servicing independent, small-chain, and national-chain pharmacies since 1998, Rx-Net, Inc., delivers cuttingedge, market-based pricing services automatically for the most popular systems. Partnering with Rx-Net allows a pharmacy to determine and employ the most effective pricing strategy based on a pharmacy’s interpretation of market conditions, while reducing time spent on pricing, increasing time with patients, and increasing margins.

Key Facets 77 Earn an additional 1%–5% in margin. 77 Interfaces directly with your system, allowing your staff to price-check without transmitting to an external switch. 77 Fully customizable, based on your preferences and market conditions. 77 24-hour Web interface that puts the power of customization in your hands seven days a week. 77 Training and consultation at no additional charge. 77 Contact us today to find out more.

Core Products Market-Based Pricing: Gathers market U&C data from

your area, allows you to customize a strategy, and automatically delivers an updated pricing file to your system.

Rank-Based Pricing: Allows you to change your pric-

ing strategy based on drug popularity, for both brand and generic drugs.

Acquisition Guard™: Protects you against pricing below cost. You decide your percentage thresholds, and Acquisition Guard does the rest for every NDC in your inventory. Reimbursement Guard™: Systematically reviews your

third-party data and automatically adjusts your U&C until your most recent reimbursed amount is below your usual and customary pricing for every NDC in your inventory.

100% Satisfaction Guaranteed Free 60-Day Trial

For more than two decades, voiceTech has developed pharmacy growth solutions for retail pharmacies. Driven by a sophisticated two-way integration to over 70 pharmacy management systems, these solutions help pharmacies increase medication adherence, customer loyalty, pharmacy revenue and improve patient outcomes — all of which impact the pharmacy’s bottom line. This is accomplished by providing convenient technology-based methods for people to do business with the pharmacy and by letting voiceTech handle the day-to-day operation of connecting with customers of the pharmacy, whether through call, text, email, or mobile app integration. With the goal of improving patient outcomes, voiceTech created FusionRx-Star AdherenceTM — a series of star services a pharmacy can choose from to create its custom adherence program — because one size does not fit all. When a pharmacy takes proactive steps to increase medication adherence, there are many trickle-down effects, including an increase in customer loyalty and pharmacy revenue. As a bonus, when patients are adherent they pick up their prescriptions in a more timely manner, resulting in a significant reduction in return to stock. Consistently, voiceTech customers report a 50% reduction in return to stock within 60 days, with a high of 84% reported. One of voiceTech’s qualified pharmacy growth advocates can help any pharmacy create its custom Star Adherence program, whether the pharmacy has inbound IVR or not. We can implement a Star Adherence program even if you have an IVR from another vendor. By using a certified interface to the pharmacy system, timely and meaningful messages are sent to patients via their preferred method (i.e., automated outbound call, email, text, or mobile app). Additionally, as you probably know, during voiceTech’s tenure in the pharmacy market its inbound IVR system has been the “best of breed.” Core modules include TeleFill® (integrated phone-in refill requests), ExpressCall-Rx® (automated refill and pickup reminders), WebFill-Rx® (online refill requests), FusionFax-Rx® (automated fax authorizations), and DirectLink-Rx® (expedient refill ordering for long-term care facilities). voiceTech’s pharmacy growth solutions and technology services are available individually or in just about any combination to meet specific pharmacy needs and budget. Start taking steps today!

Installations and Markets Served Page

Company

8 9 10 11 14 15 16 48 49 50 17 36 65

Ateb Best Computer Systems CarePoint Cerner Etreby Computer-Rx DAA Enterprises Datascan ECRS Epicor flexTRAX Health Business Systems Innovation Integra

KeyCentrix – RxKey

Kirby Lester

Lagniappe Pharmacy Services

Liberty Software

Manchac Technologies – DOSIS

Systems Installed1 10,000+

Independent Regional National Mail and Small Chains Chains2 Order Chains

Hospital Outpatient

•

800

•

450

•

3,851

•

n/s

•

500

•

n/s

•

500

•

150

•

n/s

•

1,800

•

1,400+

•

500

•

n/s

•

40,000+11

•

2,000+

•

n/s

•

113

•

McKesson Pharmacy Systems

8,000+

•

Medicine-On-Time

1,000+

•

Micro Merchant Systems

1,700+

•

19 66 26

New Leaf Rx Pharmacy First QS/1

n/s

•

n/s

•

10,000+

•

Retail Management Solutions

1,000+

•

Rx.com Community Healthcare Network

6,28616

•

RxMedic

150+

•

67 29 56 66

Rx-Net ScriptPro SoftWriters Speed Script

1,000+

•

n/s

•

400

•

n/s

•

Synergy Medical

145

•

TCGRx

500

•

TeleManager Technologies

6,500+

•

Transaction Data – Rx30

4,250

•

Two Point Conversions

n/a

•

67 64

voiceTech VUCA Health

•

ComputerTalk

10,000+ 500

As L

Specific Interfaces

ssisted Living

LongTerm Care

Footnotes:

continued from page 45

or service. 2 Includes supermarkets and mass merchandisers. 3 Clinics and specialty pharmacy. 4 Hospice, correctional facilities, community clinics, and specialty pharmacy. 5 University and state- and local government health-system clinics. 6 Doctors’ dispensaries. 7 Also serves independent retailers with 10,000 installations across all markets. 8 Clinics, specialty pharmacy, compounding, central-fill, and telepharmacy. 9 PBMs, clinics, and federal healthcare, including services branches and VA. 10 DME, specialty pharmacy, home infusion, hospice, and home health. 11 Worldwide. 12 Correctional facilities, as well as pharmaceutical and nutraceutical manufacturers. 13 Correctional facilities. 14 Specialty pharmacy. 15 Specialty pharmacy, clinics, 340B, and DME. 16 Stores live on the current intrapharmacy EPR. 17 Correctional facilities, hospice, home health, 340B, independent living, mental health, and group homes. 18 Compounding pharmacies. 19 VA, correctional, and hospice. 20 Clinics, universities, compounding, specialty pharmacy, hospice, central fill, 340B, inpatient, pharmacies, open refill transfer, POS, IVR, and PBMs. 21 Hospice, university medical center, government health, VA, DME, specialty, clinic, correctional facility, and compounding pharmacies.

Asteres, Ateb, AutoMed, CAM Commerce, Catalina Health Resources, ECRS, Emdeon, emporos, Epic, First DataBank, IBM (ACE, chain drug, supermarket), Innovation, Intercon, LDM Group, McKesson High Volume Solutions, McKesson Hospital Systems, McKesson Workflow Bin, NextGen, NHIN, Parata Systems, PickPoint, RelayHealth, Retail Management Solutions, Rx-Net, RxSafe, ScriptPro, Smart Solutions, Surescripts, TeleManager Technologies, voiceTech, and Wolters Kluwer Health Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Harvard Drug Group, and McKesson Pharmaceutical Distribution. DME MAC/ Medicaid Billing Services: Emdeon, OmniSYS, and RelayHealth Compliance Packaging: Parata Systems. Preedits: Emdeon and RelayHealth.

Other 1 Number of pharmacies using system

•3

•

•4

•

•5

•

•6

•

•8

•

•9

•

•12

•

•13

•

•14

•

•14

•

•15

•

•17

•

•18

•

•19

•

•14

•

•20

•

•21

•14

McKesson Pharmacy Systems: AIS, Architext, Artromick,

Medicine-On-Time: CarePoint, Computer-Rx, Health Business

Systems (HBS), Integra, KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, Micro Merchant Systems, New Leaf Rx, PDX, QS/1, Rx30, SoftWriters, and Speed Script.

Micro Merchant Systems: Ateb, AutoMed, CoverMyMeds,

Emdeon, Innovation, Innovatix, Kirby Lester, LDM Group, Med-Pass, Mevesi, Net-Rx, Parata Systems, RelayHealth, ScriptPro, Surescripts, TCGRx, TeleManager Technologies, and voiceTech. Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Kinray, McKesson Pharmaceutical Distribution, Pfizer Share the Care, and Pharmacy First. DME MAC/Medicaid Billing Services: Emdeon, FDS (EZ-DME), OmniSYS, and RelayHealth. Compliance Packaging: AutoMed, DISPILL, Medicine-On-Time, Parata Systems, and TCGRx. Preedits: Emdeon and RelayHealth.

New Leaf Rx: AIS, Emdeon, flexTRAX, Freedom Data Systems, Innovation, Kirby Lester, LDM Group, Mevesi, Net-Rx, Parata Systems, PickPoint, PrescribeWellness, RelayHealth, Retail Management Solutions, ScriptPro, Surescripts, Talyst, TCGRx, TeleManager Technologies, voiceTech, and Wolters Kluwer Health. Supporting Services: AmerisourceBergen, Cardinal Health, Kinray, McKesson Pharmaceutical Distribution, Pfizer Share the Care, Pharmacy First, and VFI Statement Processing. DME MAC/Medicaid Billing Services: Emdeon and RelayHealth. Compliance Packaging: DISPILL, Doc-U-Dose, Medicine-OnTime, Parata Systems, Talyst, and TCGRx. Preedits: Emdeon and RelayHealth. Pharmacy First: Best Computer Systems, CarePoint, Cerner Etreby,

Computer-Rx, KeyCentrix, Liberty Software, Micro Merchant Systems, New Leaf Rx, PDX, QS/1, Speed Script, and Rx30.

QS/1: AIS, Allscripts, Answers On Demand, Apothacare, Architext, Atromick, Asteres, Ateb, AutoMed, Avery/Weigh-Tronix (Eyecon), CAM Commerce, Cerner, Clarian, CompuCare, CoverMyMeds, Daverci Solutions, ECRS, Emdeon, Epic, Epicor, First DataBank, Freedom Data Systems, IDX, Innovation, Innovatix, Integra, Intercon, Kirby Lester, LDM Group, McKesson High Volume Solutions, Medicat, MediTech, Med-Pass, Mevesi, Monitor-Rx, Net-Rx, NextGen, Parata Systems, PickPoint, PrescribeWellness, Pyxis, RelayHealth, Retail Management Solutions, RxMedic, Rx-Net, RxNT, RxTran, ScriptChek, ScriptPro, Smart Solutions, Surescripts, Talyst, TCGRx, TeleManager Technologies, voiceTech, Vow Data, VUCA Health, and Wolters Kluwer Health. Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Managed Health Care Associates (MHA), McKesson Pharmaceutical Distribution, Pharmacy First, and VFI Statement Processing. DME MAC/ Medicaid Billing Services: Emdeon, FDS (EZ-DME), OmniSYS, RelayHealth, and Zirmed. Compliance Packaging: AutoMed, DISPILL, Doc-UDose, Manchac DOSIS, medDispense, Medicine-On-Time, Mediset, MTS Packaging Systems, Omnicell, OS-PAC, Parata Systems, Talyst, and TCGRx. Preedits: Emdeon and RelayHealth. continued on page 79 March/April 2014

georgeâ&#x20AC;&#x2122;s

corner

Historical Reflections

very now and then it is a good idea to stop and think about where we were and where we are. Thinking about how we got from there to here is worth pondering, if only to get a better understanding of ourselves and our surroundings. I hope the following reflections stir some memories of yours that need revisiting.

Electronics I have been reading a book about the

evolution of electronics over the last 50 years or so. It is by T. R. Reid and is titled The Chip: How Two Americans Invented the Microchip and Launched a Revolution. The two Americans in the title, Bob Noyce and Jack Kilby, both figured out how to make the microchip at about the same time â&#x20AC;&#x201D; but went about it in opposite ways. The book also covers many side stories and has clear, layman-friendly explanations about how these things work. My interest in what can now only be called the history of computers is strong for two big reasons: 1) I was fortunate to be a friend of Bob Noyce for a couple of years, and he was an amazing man; 2) When my brother and I put together the first stand-alone pharmacy computer system in 1972, we created it using one of the first microchips. Just a few words about Bob Noyce. We both served on the University of California Board of Regents. He and I were the only members who had any science understanding. Things like light-years and nanoseconds flew right over the heads of some intelligent, in other disciplines, members. He was a kind, gentle, forceful, and brilliant gentleman. I was a fledgling pilot; he flew his own private jet. I was trying to keep financially solvent; he was a multimillionaire. We were good friends. If he had lived long

ComputerTalk

George Pennebaker, Pharm.D.

Now I see changes I used to dream about. Pharmacists are now performing, and getting paid for, more and more clinical functions. Weâ&#x20AC;&#x2122;re using our education and brains for more than counting to 100 by 5s. enough he would have received the Nobel Prize. (He was also one of the founders of Intel.) When I graduated from pharmacy school the most sophisticated calculating device was a slide rule. The primary manufacturer of slide rules gave the last one it made to the Smithsonian in 1976. Electronic calculators totally replaced slide rules and were faster, more accurate, and easier to use. My father was a gadget nut. In his preteens he was one of the first ham radio operators in California. My brother Chad and I inherited his love of gadgets. My brother patented several electronic devices, all of them using the cutting-edge technology of the time. I am not the inventive type. I just like to use the gadgets. We got together and decided that many pharmacy functions could be handled by a computer. Chad knew how to make the computer and how to program it. I knew what went on in a pharmacy. He proceeded to design and manufacture the computer components. I went to work charting out all of the things that happen between receiving the Rx and handing the completed prescription to the patient.

His tasks soon turned out to require much more time than he had, so we hired a programmer. I started out with an 8-1/2-by-11-inch sheet of paper and soon found that I needed long sheets of butcher paper to list and relate all of the things that go on in a pharmacy. And that was when the only third party was the Medicaid program. Things have changed.

know why he said 4096? We used to do a lot of extemporaneous compounding — ointments, creams, suppositories, liquids, and capsules. Not much of that anymore. I remember making capsules that had Dexamyl granules (the little beads emptied out of the manufactured capsule) mixed with thyroid powder and dextrose. We mixed the ingredients and punched out the

Pharmacy When I became a pharmacist in 1960

things were a lot different. The name of the drug was never on the prescription container. No patient profiles. We could not refill an Rx without the patient giving us the Rx number. Manual typewriters. If you typed the wrong letter, you had to back up and hit the right one harder. When I paused to think about what I would type next, I always rested my hand on the keyboard, until I began to use an electric typewriter. Resting my hand resulted in the keys all flying at once and getting tangled up trying to reach the paper. Throughout life it seems little habits need to be modified to accommodate new technology. If there were any questions from the patient: “Ask your doctor.” “What’s it for?” “Ask your doctor.” Prices for prescriptions were chaotic. Cost of the drug, plus a percentage, plus a small fee. Prices were from $1.49 to $15.95. Notice they always ended in 9 or 5. If someone asked for a price quote, you would write your price quote on the prescription using the code PHARMOCIST. $1.49 was coded PRS. That way the next pharmacy could be friendly and quote the same price or be hungry and quote $1.39. One day our programmer asked if he would have to program the computer to price prescriptions that were over $40.96. I said: “No. If one does come up the pharmacist will want to handprice it instead of letting the computer do it.” Boy was I wrong. Do you

continued on next page

SIMPLY THE BEST VALUE IN PHARMACY SOFTWARE

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s Data conversion available for most systems s Comprehensive third-party billing to primary, secondary & tertiary payers s Unique drug file optimized for speed & accuracy s Drug imprints & images s Barcode & Rx scanning s Inventory & cost updates using wholesaler EDI s Electronic prescriptions s Interface to CoverMyMeds for PA requests s Fax refill requests from computer s Continually updated comprehensive database of prescribers s Real-time verification of prescriber DEA# when filling Rx’s for controlled substances s Plan 340B processing & reports s Signature capture s Workflow management s Automated transparent updates s Automated HIPAA compliant backups

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george’s corner

continued from previous page

capsules. How many pharmacies even have the empty capsules on the shelf? We also dispensed a lot of placebos. You could do that because the name of the drug never appeared on the label. We had placebos for most of the Schedule II drugs. The physician would call us and ask if we had placebos for Percodan. We would say yes, and he would say, “Give her 20 tabs; 1 prn pain.” Can’t do that today. I think the current AMA position on placebos is that the prescriber needs to tell the patient that he or she is prescribing a placebo. That sounds self-defeating to me. There were no technicians. There were no computers. And most importantly, there were nowhere near as many drugs and therapeutic options. We have come a long way. Drug interactions were just beginning to be thought about. But that’s another long story. Now I see changes I used to dream about. Pharmacists are now performing, and getting paid for, more and more clinical functions. We’re using our education and brains for more than counting to 100 by 5s. I frequently meet with pharmacy students. I tell them that I wish I was just starting. There is so much to look forward to. CT George Pennebaker, Pharm.D., is a consultant and past president of the California Pharmacists Association. The author can be reached at george.pennebaker@sbcglobal .net; 916/501-6541; and PO Box 25, Esparto, CA 95627.

ComputerTalk

technology

corner

Changes in Healthcare Demand Different Thinking

here’s an old joke about an extension agent who approaches a farmer and tells him that a $10 book on how to farm better will make him twice the farmer he is now. The farmer scratches his head and says, “Heck, son, I don’t farm half as good as I know how to now.” Times are changing in healthcare, and it’s still early enough in the year to add a few resolutions. Think about each of these changes and challenge yourself as to whether you have aligned your practice accordingly.

Less Provider Centric and More Patient Centric In an

environment where better outcomes and cost containment are still dominant, healthcare is finally realizing that without patients who are engaged and participating in their own health, the whole thing goes thud. As a practitioner who has more contact with patients, this should give you an opportunity to be actively involved in participatory healthcare. You can identify, measure, and make interventions to help patients achieve healthcare goals that are important to them and to the healthcare system in which you practice. This isn’t to say that you will have to figure out a way to be competitive in the distribution aspect of your practice. Accountable care organizations (ACOs) are looking to partner with providers who can deliver efficient and effective transactions, but they really need to identify providers who can help manage patients between encounters. ACOs are predicted to double in number during 2014. Check the Internet to see if there is an emerging ACO in your area with which you can affiliate. We believe that pharmacists are uniquely positioned to help patients when they exit hospitals and doctor appointments, and when they begin new therapies. Adherence has been addressed by former Surgeon General C. Everett Koop, who said, “Drugs don’t work in patients who don’t take them.” Adherence is also closely associated with your medication therapy management service offering. The takeaway is whether or not your practice can legitimately claim that you can deliver a patient-centric, observable, and measurable outcome that engages patients and their nonprofessional caregivers whenever possible.

Bill G. Felkey, M.S.

Brent I. Fox, Pharm.D., Ph.D.

Value-Based Reimbursement and Accountability

Accountability used to focus primarily on financial accountability. But clinical accountability and quality measures are receiving new attention, especially as CMS implements the Five-Star Quality Rating System for health plans. Do you believe that your practice is better in these measures than your competitor’s? Can you prove it? Are you tracking what value you bring to patient care? How many reports from your pharmacy management system do you regularly review that would provide you with evidence to make the claim that you bring a higher value with your efforts? How often do you perform follow-up with patients to make sure that the medication prescribed is achieving results? How frequently are you chasing down “no-show” patients on both acute and chronic medications?

Continuous and Coordinated Care How connected are

you? Nearly every hospital in the United States is now performing a medication reconciliation process.

continued on next page March/April 2014

technology continued from previous page

corner many ways that pharmacies can offer peace of mind for the adult children of these elders and concurrently benefit the overall cost of care. Even the states have recognized that they would rather pay money to hospitals and other care providers to keep patients in their homes and out of the more expensive long-term care settings. Can you think of ways, in these times of healthcare reform, to get involved?

Are you actively involved in making sure that patients who were admitted to the hospital have an accurate drug history in hand? Upon discharge, are you receiving discharge medications and instructions that will enable you to pick up the care provided in the hospital in the ambulatory setting? Helping hospitals can open a quid pro quo arrangement, where patients who are active in your practice can be Changing from Disease and Treatment assisted upon admission, and you can get advance notice of to Health, Prevention, and Wellness We have all heard in times past that healthcare could more their medication changes upon discharge. accurately be described as sick care. For years, pharmacists Are you using electronic prescribing channels to work and physicians have given lip service to health and wellwith prescribers to keep them informed on whether or not ness but never really adopted and changed their practices patients are adherent on the therapies they are prescribing? to address this focus and objective. One reason for this is The ability to communicate patient histories that become that patients follow lifestyle change advice with an approxiavailable in prescriber electronic medical records (EMRs) is mate 10% success rate, whereas prescription medication is increasingly helping with coordinated care. We also recomsuccessful in over 70% of the cases in which it is employed mend that you select a personal health record that you will correctly. We know that 40% of the health status of pause to advocate for patients. Alternatively, you will be able tients is determined by behavioral decisions. Perhaps this is to gain access to patient portals created by community one of the things that you can bring to the table when you health centers to connect with patients and all providers. discuss how your practice will produce value in a changing The nice thing is that patients are able to give you access healthcare system. to this data upon request. This can bring laboratory and Multidisciplinary Team-Based Services diagnosis information into your practice, and give you an We believe that the connectivity offered by our portable opportunity to help coordinate the overall care of your patients. Remember that there is a disincentive in place for information appliances allows the right person to do the appropriate intervention in the right facility for the right physician visits and hospitalization when ACOs take over patient at the right time. You possess a special skill set the care of a population of patients. that goes beyond what physicians, nurses, and other care Replacing Inpatient This is good news for comproviders can do. Do you see yourself as being part of a munity pharmacy. Inpatient care is always going to be the multidisciplinary care team? Do the other team members most expensive care possible. ACOs want as many empty know of your capabilities, and do you have the kind of conbeds in their hospital as possible. This shift opens up opnectivity that would allow “turfing” of care responsibilities portunities for your practice like never before. We’ve moniwithin this team? As tech guys, we can spend hours telling tored some physician hospital organizations in the past, you how to make this vision a reality. If you can supply the and they always treated pharmacists better than third-party motivation, we can help you achieve this vision. insurers. This was only true if pharmacists could prove The areas we discussed represent the broad strokes of how their value in keeping patients out of the hospital. Adhealthcare is changing. We realize that the distribution side ditional incentives were available to pharmacists for their of your practice is demanding and leaves you little time clinical services under this system. If you have always felt that you could make a difference in the overall ambulatory to step back and examine trends. We hope this review has sparked at least one action item that you can put on your care of patients, you may get your chance to prove it. You list of practice goals for this year. We invite you to continue do, however, need to be at the table in your community the conversation by emailing us. We look forward to receivwith the plan for how you will do this. ing your comments and questions. CT We think that home-based care is something that pharmaBill G. Felkey, M.S., is professor emeritus, and Brent I. Fox, cists can take advantage of very quickly. For years, we’ve Pharm.D., Ph.D., is an associate professor in the Department heard about the aging of America, and we’re definitely of Health Outcomes Research and Policy, Harrison School of seeing a majority of seniors who want to live at home and Pharmacy, Auburn University. They can be reached at felkebg@ auburn.edu and foxbren@auburn.edu. stay out of institutions for as long as possible. There are 74

ComputerTalk

catalyst

corner

ONC and HITECH Anniversaries

014 marks the anniversary of two profound industry-changing events: the establishment of the Office of the National Coordinator for Health Information Technology (ONC) in 2004 and the passage of the Health Information Technology for Economic and Clinical Health (HITECH) Act in 2009 as part of the American Recovery and Revinvestment Act. ONC is the primary federal entity that coordinates the nation’s efforts to implement and use the most advanced health information technology (HIT) and the electronic exchange of health information. The position of national coordinator was created in 2004, through an executive order, and legislatively mandated in the HITECH Act. Physician and venture capitalist David Brailer served as the first national coordinator. In January 2014 the nation’s fifth national coordinator, Karen B. DeSalvo, M.D., M.P.H., M.Sc., was appointed. Other national coordinators have included Harvard Medical School professor David Blumenthal, psychiatrist Robert Kolodner, and physician and public health expert Farzad Mostashari. ONC is at the forefront of the administration’s health IT efforts and is a resource for the entire health system in supporting the adoption of health information technology and the promotion of nationwide health information exchanges to improve healthcare. ONC’s efforts received a great boost in 2009 with the passage of HITECH, when $49 billion was earmarked to expand the use of HIT. Money was set aside to promote adoption of electronic health records (EHRs) and their meaningful use, as well as for health information exchanges (HIEs). That investment has been successful in moving the nation’s HIT agenda forward, according to DeSalvo. In her recent blog post on HITECH’s anniversary (www.healthit.gov/buzz-blog/category/from-the-onc-desk), she notes these figures:

Marsha K. Millonig, R.Ph., M.B.A.

It will be interesting to see how the data-sharing agreement and consortium infrastructure develop and whether similar efforts will begin as a result. I’ll keep readers posted in my future columns. Eighty-three percent of the nation’s eligible professionals and 94% of eligible hospitals have signed up for the Medicare and Medicaid Electronic Health Records Incentive Programs. Slightly more than 435,000 professionals and 4,690 hospitals are registered for the programs. Over 335,000 professionals and 4,400 hospitals have received incentive payments for adopting certified EHRs or demonstrating meaningful use. In another recent blog post, DeSalvo continued on next page March/April 2014

catalyst

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continued from previous page

highlighted key statistics from two recent surveys. They showed: Almost 80% of office-based physicians used some type of EHR system, an increase of 60 percentage points since 2001 and nearly double the percent in 2008 (42%). About half of office-based physicians surveyed said they use a system that qualifies as a “basic system,” up from just 11% in 2006. Almost 70% of office-based physicians noted their intent to participate in the EHR incentive program.

Participants in the Mid-States Consortium of Health Information Organizations ■■ Colorado Regional Health Information Organization ■■ Community Health Information Collaborative (Minnesota) ■■ Coordinated Care Oklahoma ■■ Health Information Network of Arizona ■■ HealthShare Montana, Inc. ■■ Idaho Health Data Exchange ■■ Iowa Health Information Network ■■ Kansas Health Information Network, Inc. ■■ Missouri Health Connection ■■ MyHealth Access Network, Inc. (Oklahoma) ■■ Nebraska Health Information Initiative ■■ North Dakota Health Information Network ■■ Quality Health Network (Colorado) ■■ South Dakota Health Link at DOH ■■ Southeast Texas Health System ■■ SMRTNET (Oklahoma)

HITECH also set aside nearly $600 million to establish HIEs. I had the opportunity to give an update on HIE status to participants at the annual conference of the American Society for Automation in Pharmacy (ASAP) this past January. Progress continues, and in February plans were announced by 16 state and regional HIEs to collaborate in an effort to build trust and remove barriers to patient data sharing. The effort moves forward a 10-year-old plan to create a national HIE network. The group’s hope is to ensure that important patient information is available at the point of care. The consortium’s next step is to elect leaders and hammer out a data-sharing agreement. Participants in the Mid-States Consorreflects the idea that patients should be able to securely tium of Health Information Organizations are listed in access their health information and, if they choose, share the box at right. it with healthcare providers and caregivers. Those anIt will be interesting to see how the data-sharing agreenouncing their support of Blue Button and committing ment and consortium infrastructure develop and whether to work over the next 12 months to standardize patient similar efforts will begin as a result. I’ll keep readers prescription information that will allow private-sector posted in my future columns. applications and services to grow include Walgreens, Blue Button Support Grows In another HIT Kroger, CVS Caremark, Rite Aid, Safeway, the National Association of Chain Drug Stores, the National Alliadvance, ONC and the White House have announced that several community pharmacy chains and related as- ance of State Pharmacy Associations, and the Pharmacy sociations have pledged their support of the Blue Button Health IT Collaborative. I provided details on the Blue Button initiative at ASAP’s midyear conference last June Initiative. The Blue Button Initiative is a public-private and will continue to brief ComputerTalk readers in future partnership between the healthcare industry and the federal government whose goal is to provide patients with columns. In the meantime, system vendors may wish to review the Blue Button program to see if it can be access to their own electronic health information. Blue adapted for use with their systems. CT Button began with the Department of Veteran Affairs in 2010, with White House backing. Blue Button has expanded since that time, with an estimated 150 million people able to use Blue Button-enabled tools to access their health information from a variety of sources, such as healthcare providers, health insurance companies, medical labs, and HIEs. The Blue Button concept 76

ComputerTalk

Marsha K. Millonig, R.Ph., M.B.A., is president of Catalyst Enterprises, LLC, in Eagan, Minn. The firm provides consulting, research, and writing services to help industry players provide services more efficiently and implement new services for future growth. The author can be reached at mmillonig@ catalystenterprises.net.

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What’s Coming with Track and Trace: Part Two

he Drug Quality and Security Act (DQSA) was signed into law on Nov. 27, 2013, and in the last issue of ComputerTalk we discussed the requirements to be implemented under the act in the first three years. Within this time frame, guidance documents will be issued, standards for information exchange will be published, wholesalers will become licensed, and transaction information, history, and statements will be provided for each product transaction. However, the law is slated to take 10 years to fully implement. Here, we will discuss the longer-term conditions and implementation issues expected from 2017 through 2023, by which time the act will be fully operational. Starting Nov. 27, 2017, drug products must contain a product identifier — a two-dimensional data matrix barcode that contains information on the standard numerical identifier, lot number, and product expiration date. The standard numerical identifier will comprise the product’s NDC and a unique alphanumeric code of up to 20 characters. The product identifier should be both human and machine readable. The product identifier will facilitate product recalls because it will contain individual lot numbers of a drug. At this same time, manufacturers will be required to respond to verification requests regarding whether a particular product identifier corresponds to that manufacturer’s product. Manufacturers may satisfy this requirement through an electronic database that could be developed and operated either in-house or by another entity, the latter of which may be the most likely course of action. The development and operation of these manufacturers’ databases could potentially be done by one outside entity, but it remains to be seen if this will be the case. If so, this could add an additional security component, since all product information would be centralized. By November 2020, pharmacies will only be allowed to engage in product transactions if the product is encoded with a product identifier. At this same time, pharmacies must be able to check the lot numbers in their inventory to

Ann Johnson, Pharm.D.

determine if potentially counterfeit drugs are present. This will require pharmacies to keep track of the product identifiers in their inventory, and pharmacies may need internally developed electronic databases or have an outside firm design such a database. These requirements lend themselves to the adoption of barcode scanning by more pharmacies, which could be used to track product identifiers. Since many drug products have an expiration date that extends beyond three years, additional issues may be raised if older drugs are still left in the supply chain from before the November 2017 product identifier implementation deadline. Although the act states that exemptions may exist for these products, this introduces another layer of complexity to the act’s implementation. By Nov. 27, 2023, the act specifies that transaction information and statements will be exchanged in a secure, interoperable electronic manner. By this time, it should be possible to trace the transaction information for each continued on next page March/April 2014

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drug package from the manufacturer to the dispenser. With this new technology, the entrance of counterfeit drugs into the supply chain will become much more difficult and likely require collusion. Wholesalers and third-party logistics providers will be required to obtain licenses through the government and be subjected to inspections, making it more difficult for questionable parties to enter and participate in the supply chain. Furthermore, a database of authorized wholesalers will be published by the FDA and will be available to the public on the Internet. Not only will the new track-and-trace legislation help to reduce the entrance of counterfeit drugs into the marketplace, it will also facilitate product recalls for contaminated drugs. The addition of the product identifier that contains lot numbers means that manufacturers and/or pharmacies will be able to directly identify patients who have received the recalled product. The new technology will make it easier to reach these patients quickly and efficiently. A rarity in today’s political climate, DQSA received bipartisan support in Congress, and it seems like most parties

Index of Advertisers American Society for Automation in Pharmacy...........6, 80 Ateb, Inc. .....................................................................................8 Best Computer Systems, Inc. .................................................9 CarePoint® ................................................................................10 Cerner Etreby .........................................................................11 Computer-Rx........................................................................... 14 DAA Enterprises, Inc. ................................................15, 71, 80 Datascan Pharmacy Software............................................... 16 ECRS ..................................................... Inside Front Cover, 48 Epicor Software.......................................................................49 Health Business Systems, Inc. ..............................................17 Innovation................................................................................. 36 Integra, Inc. ........................................................................65, 72 KeyCentrix™ – flexTRAX..................................................... 50 KeyCentrix™ – New Leaf Rx ...............................................19 KeyCentrix™ – RxKey®.......................................................... 18 Kirby Lester ...................................................................... 38, 39 Lagniappe Pharmacy Services (LPS) ....................................20 Liberty Software .....................................................................21 78

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are happy with this positive step forward for protecting America’s pharmaceutical supply channel. The Pharmaceutical Distribution Security Alliance was a proponent of the passage of this act and is made up of a diverse group of stakeholders, including biopharmaceutical manufacturers, distributors, pharmacies, and third-party logistics providers. Furthermore, the National Community Pharmacists Association, National Association of Chain Drug Stores, and American Society of Health-System Pharmacists all publicly supported the legislation. The support from many different stakeholders is not difficult to understand. This legislature will increase patient safety and ensure that counterfeit drugs do not enter the market to compete with legitimate pharmaceuticals. The timeline of implementation dates from 2017 and beyond for key parts of the legislation can be viewed by going to www.computertalk. com/trackandtrace. CT Ann Johnson, Pharm.D., began working for PHSI as an intern in 2010 and is now the newest pharmacist consultant on the team. She has experience in independent retail pharmacy, as well as specialty, clinical, industry, and ambulatory-care pharmacy. Although working on a variety of projects, Johnson’s current emphasis is in analytics and pricing reimbursement, financial models, and market research. The author can be reached at ajohnson@phsirx.com.

Manchac Technologies – DOSIS ..........................................65 McKesson Pharmacy Systems ........................................ 22, 23 Medicine-On-Time .................................... 24, 80, Back Cover Micro Merchant Systems, Inc. ........................................... 5, 25 Pharmacy First ......................................................................... 66 QS/1 ........................................26, 27, 28, 40, 51, 55, 60, 61, 80 Retail Management Solutions ..................................... 3,52, 80 Rx.com Community Healthcare Network .................. 1, 62 RxMedic®............................................................................ 32, 42 Rx-Net, Inc. ...............................................................................67 ScriptPro ............................................................................ 29, 43 SoftWriters, Inc. – FrameworkLTC ............................. 56, 57 Speed Script .............................................................................66 Synergy Medical ......................................................................58 TCGRx ......................................................................................46 TeleManager™ Technologies, Inc. .......................................... 30 Transaction Data – Rx30 ............31, 80, Inside Back Cover Two Point Conversions, Inc. .................................................63 voiceTech ...................................................................................67 VUCA Health ..........................................................................64

Specific Interfaces continued from page 69

Retail Management Solutions: Ateb, CarePoint,

Cerner, Cerner Etreby, Compusolve, Computer-Rx, Cost Effective Computers, Epic, Foundation Systems, Health Business Systems (HBS), Innovation, KeyCentrix, Lagniappe Pharmacy Services (LPS), McKesson Pharmacy Systems & Automation, Mevesi, PDX, Pharmacy Computer Services, PK Software, QS/1, Rx30, ScriptPro, Speed Script, SRS, and voiceTech. Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Kinray, McKesson Pharmaceutical Distribution, and VFI Statement Processing.

Rx.com Community Healthcare Network: Please contact the vendor.

Pharmaceutical Distribution, Pharmacy First, and VFI Statement Processing. DME MAC/Medicaid Billing Services: Emdeon and RelayHealth. Compliance Packaging: AutoMed, DISPILL, Manchac DOSIS, Medicine-On-Time, Parata Systems, and TCGRx. Preedits: Emdeon, PPOk Rx Linc, and RelayHealth.

Synergy Medical: Cerner Etreby, Computer-Rx, Foundation Systems, New Tech, QS/1, Rx30, SoftWriters, and SuiteRx.

TCGRx: Cerner, Cerner Etreby, McKesson High Volume Solutions, McKesson Hospital Systems, McKesson Pharmacy Systems & Automation, McKesson Workflow Bin, MediTech, Micro Merchant Systems, PDX, Pyxis, QS/1, SRS, and SuiteRx.

Technologies: Best Computer Systems, RxMedic: Applied Micro Systems, Avery/Weigh-Tronix (Eyecon), TeleManager CarePoint, Cerner, Cerner Etreby, Compusolve, Computer-Rx, Cost Cerner, Cerner Etreby, Computer-Rx, Health Business Systems (HBS), Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson Pharmacy Systems & Automation, Micro Merchant Systems, QS/1, Rx30, Speed Script, and VIP Computer Systems.

Rx-Net: Cerner Etreby, Compusolve, Computer-Rx, Cost Effective Computers, First DataBank, Health Business Systems (HBS), Liberty Software, McKesson Pharmacy Systems, Mevesi, QS/1, RelayHealth, and Rx30. Supporting Services: Cardinal Health, First Data, and McKesson Pharmaceutical Distribution. ScriptPro: AIS, Allscripts, Applied Micro Systems, Avery/WeighTronix (Eyecon), Best Computer Systems, CarePoint, Cerner, Cerner Etreby, Compusolve, Computer-Rx, Cost Effective Computers, DAA, Datascan, Emdeon, Epic, First DataBank, Foundation Systems, Health Business Systems (HBS), Innovatix, Kalos, KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson Hospital Systems, McKesson Pharmacy Systems & Automation, Micro Merchant Systems, New Leaf Rx, New Tech, NextGen, pc I professional systems, PDX, Pharmacy Computer Services, PPOk Rx Linc, QS/1, RelayHealth, Retail Management Solutions, Rx30, RxTran, SoftWriters, SRS, SuiteRx, Surescripts, and TeleManager Technologies. Supporting Services: AmerisourceBergen, Cardinal Health, First Data, Global Payments, Kinray, and McKesson Pharmaceutical Distribution. DME MAC/Medicaid Billing Services: Emdeon, OmniSYS, and RelayHealth. Preedits: Emdeon, PPOk Rx Linc, and RelayHealth. SoftWriters: Allscripts, Answers On Demand, Apothacare,

Artromick, AutoMed, CoverMyMeds, Daverci Solutions, emporos, Innovatix, Integra, Kirby Lester, Monitor-Rx, Net-Rx, Parata Systems, Pyxis, RelayHealth, RxMedic, ScriptPro, Surescripts, Talyst, TCGRx, voiceTech, and Wolters Kluwer Health. Supporting Services: AmerisourceBergen, Cardinal Health, Managed Health Care Associates (MHA), and McKesson Pharmaceutical Distribution. DME MAC/Medicaid Billing Services: RelayHealth. Compliance Packaging: AutoMed, DISPILL, DocU-Dose, Manchac DOSIS, Medicine-On-Time, MTS Packaging Systems, Parata Systems, Synergy Medical, and Talyst. Preedits: RelayHealth.

Speed Script: Ateb, AutoMed, CoverMyMeds, Emdeon,

emporos, flexTRAX, Innovation, Kirby Lester, LDM Group, McKesson Workflow Bin, Mevesi, Net-Rx, Nova Libra, Parata Systems, PK Software, PPOK Rx Linc, PrescribeWellness, RelayHealth, Retail Management Solutions, RxMedic, ScriptPro, Surescripts, TCGRx, TeleManager Technologies, and voiceTech. Supporting Services: AmerisourceBergen, Cardinal Health, Kinray, Managed Health Care Associates (MHA), McKesson

Effective Computers, DAA, DataDoc, Datascan, Epic, Foundation Systems, Freedom Data Systems, Health Business Systems (HBS), Innovation, Kalos, KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson Pharmacy Systems & Automation, Micro Merchant Systems, New Leaf Rx, New Tech, pc I professional systems, PDX, PickPoint, QS/1, Rx30, ScriptPro, Speed Script, and SuiteRx.

Transaction Data â&#x20AC;&#x201C; Rx30: Answers On Demand, Ateb,

AutoMed, CAM Commerce, CoverMyMeds, ECRS, Emdeon, emporos, Epic, Epicor, First DataBank, flexTRAX, Freedom Data Systems, Innovation, Innovatix, Integra, Kirby Lester, LDM Group, McKesson High Volume Solutions, McKesson Pharmacy Systems & Automation, Med-Pass, Mevesi, Microsoft ARMS point of sale, Net-Rx, NextGen, Parata Systems, PharmaSmart, PickPoint, PK Software, PPOK Rx Linc, PrescribeWellness, Pyxis, RelayHealth, Retail Management Solutions, RxMedic, Rx-Net, RxNT, RxSafe, RxTran, ScriptPro, Surescripts, Talyst, TeleManager Technologies, voiceTech, Vow Data,VUCA Health, and Wolters Kluwer Health. Supporting Services: AmerisourceBergen, Cardinal Health, Global Payments, Kinray, OutcomesMTM, Pfizer Share the Care, Pharmacy First, and VFI Statement Processing. DME MAC/Medicaid Billing Services: Emdeon, FDS (EZ-DME), OmniSYS, and RelayHealth. Compliance Packaging: AutoMed, DISPILL, DocU-Dose, Manchac DOSIS, medDispense, Medicine-On-Time, Parata Systems, Talyst, and TCGRx. Preedits: DataRx, Emdeon, and RelayHealth.

Two Point Conversions: Best Computer Systems, CarePoint, Catalina Health Resources, Cerner, Cerner Etreby, Compusolve, Computer-Rx, DAA, Epic, Foundation Systems, Freedom Data Systems, Health Business Systems (HBS), KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson High Volume Solutions, McKesson Hospital Systems, McKesson Pharmacy Systems & Automation, Micro Merchant Systems, pc I professional systems, PDX, Pharmacy Computer Services, PK Software, QS/1, Rx30, SoftWriters, Speed Script, SuiteRx, and VIP Computer Systems. voiceTech: Best Computer Systems, CarePoint, Cerner, Cerner Etreby, Computer-Rx, Cost Effective Computers, Epic, First DataBank, Foundation Systems, Freedom Data Systems, Health Business Systems (HBS), InfoPharm, Innovation, Kalos, KeyCentrix, Lagniappe Pharmacy Services (LPS), Liberty Software, McKesson High Volume Solutions, McKesson Workflow Bin, MediTech, Meducation, Micro Merchant Systems, New Tech, Nexus POS, pc I professional systems, PDX, QS/1, Retail Management Solution, Rx30, SoftWriters, Speed Script, SuiteRx, and VIP Computer Systems. Supporting Services: AmerisourceBergen. VUCA Health: Contact vendor for interfaces. March/April 2014

websites to visit 80

American Society for Automation in Pharmacy

DAA Enterprises, Inc.

www.asapnet.org

www.daaenterprises.com

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Medicine-On-Time

www.computertalk.com

www.SortMyMeds.com

QS/1

Retail Management Solutions

www.qs1.com

www.rm-solutions.com

Transaction Data â&#x20AC;&#x201D; Rx30

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www.rx30.com

www.computertalk.com

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March/April 2014

Stand out from the crowd. Differentiate. Offer something better. That’s a winning strategy. And that’s Medicine-On-Time. Let’s face it, all prescription vials look alike. Add Medicine-On-Time’s customized prescription packaging system to your pharmacy... and together we’ll stand out from the crowd. Visit us at medicine-on-time.com See our profile on page 24.

March/April 2014