Ct march april 2015 vol35 num2 qs 1 by ComputerTalk Associates, Inc.

QS/1

NRx® — Pharmacy Management Software

Software that Grows with Your Business

QS/1’s NRx is a comprehensive pharmacy management and prescriptionprocessing system with a flexible and cost-effective design. As your business grows and changes, you can add advanced or specialized modules to the NRx system. NRx fully integrates with other QS/1 systems and services, including inbound/outbound IVR, Point-of-Sale, Web Refill Services, mobileRx ®, and Multi-Site Management (MSM™). Increase Workflow Flexibility

NRx Pharmacy at a Glance dashboard

Boost Five-Star Ratings and Patient Adherence

Improve Five-Star Ratings with the ability to flag Beers drugs for better tracking. Enhance patient compliance and encourage medication refills with Health-Minder®. Employ a cost-effective refill reminder program by pairing QS/1’s Health-Minder and IVR for phone, email, and text reminders. Help Five-Star Ratings and patient adherence with reports for patient MPR (medication possession ratio). Increase adherence by creating medication alignment schedules that enable patients to pick up all their prescriptions once a month. Add mobileRx app for iPhone® and Android™ that allows patients to quickly order refills with their smartphones.

Ensure safety, balance workloads, and efficiently manage multiple work queues. Access on-demand statistical data with color-coded alerts to identify potential bottlenecks or problems through Pharmacy at a Glance. Quickly access commonly used tasks and websites through a main-screen sidebar. Save often-prescribed drugs for display on the New Rx screen with hot keys. Ensure HITECH regulation compliance by tracking each step of dispensing. Scan prescriptions now and process them later with the Prescription Intake queue. Improve profitability and reduce waste with perpetual inventory. Automate secondary and tertiary billing. View documents and pill images, scan barcodes, and utilize reports on an easily accessible workflow monitor. Improve coupon card management by creating coupon plans. Scan documents and eliminate paper storage with Document Management. Get industry updates delivered to workstations via QS/1’s Message Center. Interface with many popular dispensing, will-call, billing, and demographic systems. Enhance Prescription Processing

Built-in InstantFill® feature automatically queues IVR and Internet refills and prints the labels, so all you have to do is dispense the medications.

Accept electronic prescriptions through Emdeon® and Surescripts® with QS/1’s EPCS 10.6 certified e-prescribing. Improve patient safety by adding document scanning, pill images, and barcode scanning. Add RetrieveRx® bin management system for individual and batch prescription scanning and storage for will-call. Bags light up for easy prescription retrieval and faster customer service. Medicare Part B Compliance Documentation module prepares and prints the required documentation during the processing of a prescription, then, stores the documentation electronically for easy retrieval during an audit. Document and store shipping information with interfaces to UPS, FedEx, DHL, Stamps.com, Endicia, and Pitney Bowes. Add NRx Delivery® for enhanced functionality when shipping prescriptions and processing credit cards, including preauthorization. Check eligibility and coverage in real time with Emdeon CardFinder™. Submit prior authorization requests using CoverMyMeds®. Translate labels and SIGs into multiple languages with RxTran option. Capitalize on niche services and programs such as 340B, compounding, immunizations, nursing home/facility management, and MTM. www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304

© 2015, J M SMITH CORPORATION. QS/1, NRx, InstantFill, NRx Delivery, RetrieveRx, mobileRx and Health-Minder are registered trademarks, and MSM is a trademark of the J M Smith Corporation. All other trademarks are properties of their respective holders.

See our Multi-Site Management Profile on page 27. See our IVR Profile on page 28. See our POS Profile on page 49. See our LTC Profile on page 53. See our HME Profile on page 61. See our Optional Services Profile on page 62. See our ad on page 38. 26

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QS/1

Multi-Site Management (MSM™) — Centralized Management for Multiple Locations with QS/1 Pharmacy Management Systems.

Real-Time, Organization-Wide Operational Management

Available for use with QS/1 Pharmacy Management Systems, MSM helps overcome many competitive challenges and the ongoing need to do more with less. MSM provides flexible control and reporting on any and all locations or a single site to help you manage and efficiently utilize business resources.

The Convenience of Centralized Control Using MSM with NRx® or PrimeCare® Pharmacy Management Systems provides pharmacies with multiple locations comprehensive management at both the pharmacy and corporate level. Microsoft ® SQL Server® platform allows you to generate customized reports and export data to your favorite off-the-shelf software. Make more effective, profitable decisions on pharmacylevel operations. Locate patient records and transfer prescriptions between pharmacies quickly and easily with central patient profiles. Eliminate redundant data entry and reduce errors with central drug, patient, prescriber, employee, coupon card, POS item, and third-party files.

Enhance customer service and patient safety with corporate-wide clinical checks of patient profiles during dispensing. Run reports when it is convenient for you. Easily automate and schedule pharmacy management reports on point-ofsale, finances, and business metrics. Save your reports to popular file formats, including Microsoft Word, Excel, or Adobe® PDF. Track and analyze drug usage, sales trends, and prescription activity with data warehousing. Electronically manage third-party receivables with Central Reconciliation. MSM, paired with a QS/1 Pharmacy Management System, can be your key to a more successful organization-wide operational-management strategy. www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304

© 2015, J M SMITH CORPORATION. QS/1, NRx and PrimeCare are registered trademarks and MSM is a trademark of the J M Smith Corporation. Microsoft and SQL Server are registered trademarks of Microsoft Corporation in the United States and/or other countries. Adobe is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.

See our NRx Profile on page 26. See our IVR Profile on page 28. See our POS Profile on page 49. See our LTC Profile on page 53. See our HME Profile on page 61. See our Optional Services Profile on page 62. See our ad on page 38. March/April 2015

QS/1

Integrated Interactive Voice Response System (IVR)

Reduce EmployeeAnswered Phone Calls up to 85%

IVR continues to lead the list of productivity-enhancing pharmacy tools by improving dispensing accuracy, decreasing disruptions, and enhancing refill compliance — all with measurable and fast ROI.

Maximize Pharmacy Productivity

Route refill requests directly to the prescription-processing queue. Automatically check refill limits and send authorization requests. Eliminate customer hold time. Save customers’ voice messages with their refill requests. Play, store, and retrieve doctor and patient messages without accessing a separate voicemail system. Seamless integration with QS/1’s NRx® Pharmacy Management System and SystemOne® for HME. Utilize QS/1’s InstantFill® to automatically move prescriptions through workflow with minimal intervention. Combine with the RxMedic ADS® robot and arrive each morning to refills already processed, labeled, and capped. Optional after-hours-only mode handles requests when the pharmacy is closed for maximum customer convenience. Manage multiple locations with one phone number or multiple phone numbers with one system. Increase customer convenience while creating a less stressful, more productive pharmacy environment. Encourage Patient Compliance

Utilize phone, text, email, or a combination to provide outbound patient reminders. Inform customers of pickup times based on your pharmacy’s hours. Automatically notify customers of prescriptions awaiting pickup. Notify customers of any prescriptions overdue for a refill with an option to refill on the same call. Customize voice scripts in a variety of languages. www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304 © 2015, J M SMITH CORPORATION. QS/1, NRx, SystemOne, and InstantFill are registered trademarks of the J M Smith Corporation. RxMedic ADS is a registered trademark of RxMedic Systems, Inc. RxMedic Systems, Inc. is a subsidiary of the J M Smith Corporation.

See our NRx Profile on page 26. See our Multi-Site Management Profile on page 27. See our POS Profile on page 49. See our LTC Profile on page 53. See our HME Profile on page 61. See our Optional Services Profile on page 62. See our ad on page 38. 28

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QS/1

Point-of-Sale

Boost Profitability and Patient Satisfaction

QS/1’s Point-of-Sale (POS) provides tighter control of front-end operations and profits, allowing you to increase pharmacy profitability through better pricing, inventory, and gift card management.

Boost Profits

Ensure up-to-date pricing and use barcode scanning to reduce cashier errors and theft. Maintain a bad-check file and prompt cashiers to collect purchaser contact information. Order and receive electronically, establish automatic reordering levels, and check-in inventory. Compare incoming inventory to the order and display any exceptions. Maximize cash flow by increasing inventory turns and reducing overstock. Identify fast- or slow-moving items and forecast seasonal and other high-volume trends to maximize supplier discounts. Increase profits with electronic price updates from Hamacher Resource Group and/or your wholesaler. Utilize the flexibility of manual pricing to deplete slowmoving inventory. Reduce store loss with multilevel security. Set limits on individual check cashing, voids, and refunds. Increase Efficiency

View prescription status at the register and alert cashiers to additional prescriptions awaiting pickup. Utilize a single electronic signature for PSE log, HIPAA, and HME documents, as well as credit and FSA cards, at the POS register or with a wireless tablet. Print shelf labels. Provide fast, accurate checkout via touchscreen or keyboard operation. Easily add new inventory items quickly. Pair QS/1’s POS with a QS/1 Pharmacy Management System for an integrated, store-wide management solution. Provide FSA/HRA adjudication with SIGIS-certified, IIAS-compliant POS. PA-DSS certified with a credit storage option. Retain an electronic log for the pickup of controlledsubstance prescriptions (Class 2, 3, 4, or 5 drugs).

Better Patient Satisfaction

Easily manage customer loyalty and promotional programs. View prescriptions’ status within pharmacy workflow. Offer customers a variety of payment options: credit or debit cards, gift cards, and in-store charge accounts. Pair with Remote Checkout® to provide hospital bedside prescription delivery or for pharmacy drive-thru using a handheld tablet. Charge prescriptions to pharmacy accounts receivable from within POS.

www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304

See our NRx Profile on page 26. See our Multi-Site Management Profile on page 27. See our IVR Profile on page 28. See our LTC Profile on page 53. See our HME Profile on page 61. See our Optional Services Profile on page 62. See our ad on page 38. March/April 2015

QS/1

PrimeCare® LTC Pharmacy Management Software

Improve Workflow and Productivity

High-volume LTC, mental health, assisted-living, and skillednursing facility pharmacies can increase safety, efficiency, and profitability with QS/1’s PrimeCare — a customizable pharmacy management software solution.

PrimeCare’s WebConnect® iPad® application Improve Patient Safety and Facility Security

Screen for drug-drug interactions, duplicate therapy, drug-disease contraindications, drug allergies, geriatric precautions, drug-food precautions, and adult min/max dose checking. Document and bill clinical interventions for MTM, track outcomes using SOAP notes, and keep detailed patient charts for reporting and billing. Securely manage technician, pharmacist, and employee system access. Ensure safety with a HIPAA tracking log, as well as the ability to track and report user access to patient records. Enhance Productivity

Interface with virtually all EHR/ EMR and eMAR systems, ensuring seamless, reliable, and accurate communication. Utilize flexible short-cycle dispensing options for daily, 7day, 14-day, and custom fill lists.

Automatically move eligible refills through workflow with minimal intervention via QS/1’s exclusive InstantFill®. Enjoy fast access to tasks and data with desktop menus and toolbars. Connect to robotic counting, dispensing, and packaging systems; ADT and billing systems; and clinical productivity tools using QS/1’s real-time and batch interfaces, as well as industry standard HL7 and NCPDP SCRIPT 10.6 interfaces.

Experience effortless integration with QS/1’s SystemOne® for HME for compliant Part B billing. Streamline accounts receivable and billing efforts by establishing patient billing rules with PrimeCare’s facility-billing matrix. Utilize comprehensive reporting and forms, including fill lists, prescription logs, DEA audits, POF, MAR, TAR, psych-monitoring, and numerous management reports — or create your own with custom reports. Easily export data to off-the-shelf database and spreadsheet products with the Data Export module. Simplify workflow management with dedicated workstations for order entry, Q/A, barcode tote checking, and error resolution.

Simplify Processes

Improve facility communications with WebConnect and enhance pharmacy-facility connectivity so authorized facility personnel can submit refill orders in real time, verify refill status, and pharmacies can increase efficiency. Give facility staff the convenience, mobility, and efficiency of using WebConnect throughout their facility including at the patient’s bedside with the WebConnect iPad application.

WebConnect iPad application

www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304

See our NRx Profile on page 26. See our Multi-Site Management Profile on page 27. See our IVR Profile on page 28. See our POS Profile on page 49. See our HME Profile on page 61. See our Optional Services Profile on page 62. See our ad on March/April 2015

QS/1t SystemOne® for HME

Simplify Medicare Compliance

Efficiently manage your pharmacy’s HME operations with scalable, compliant, and profitable SystemOne. SystemOne’s seamless integration with QS/1’s Pharmacy Management and Point-of-Sale (POS) systems gives you a complete solution for better control of your entire pharmacy. Available as either an Internet-based or installed solution to fit your pharmacy needs.

Seamless Integration of Pharmacy and HME Management

Combining SystemOne with the NRx® Pharmacy Management System and QS/1’s Point-of-Sale allows full integration of storewide operations, including: Sharing doctor and patient demographics among systems. Consolidation of pharmacy and HME accounts receivable onto one patient statement. Automatic printing of all Medicare-required documents when filling Medicare Part B-covered drugs and transferring to SystemOne for billing. Easy transfer of patient co-pays to POS with a barcode scan. Electronic patient signatures for required documentation. Comprehensive HME Management

Automatically manage HME sales, rentals, and required billing modifiers. Submit commercial insurance claims, check eligibility, and perform claim status inquiries for multiple insurance carriers — including Medicare and Medicaid. Receive automatic alerts concerning incorrect or missing information before submitting a claim. Speed and simplify payment with electronic claims. Reduce Medicare denials with electronic same or similar checking. Increase patient collections with customized statements, integrated accounts-receivable management, and proven collections models. Easily bill for consumable items, including diabetic, ostomy, urological, and wound care supplies, as well as inhalation, immunosuppressive, and oral anticancer medications. Download ERA/ERN/835s and automatically post payments. Easily track HME inventory, including serial numbers, lot numbers, rentals, and sales histories. Take advantage of diabetic supply rebates with QS/1’s Data Collection service.

Optional Advanced Capabilities

Advanced modules can be added as your business needs grow and change, including: Accounts Receivable Advanced Third Party Purchase Orders IIAS/SIGIS-certified touchscreen Pointof-Sale for flexible spending accounts Document Imaging The industry’s only integrated IVR specifically created for HME business Interfaces include UPS® for shipping, as well as easy connection to ADT systems and document imaging systems, including DocuTrack™, RemitDATA™, and MedFORCE®, as well as other industry-standard HL7 interfaces. www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304

See our NRx Profile on page 26. See our Multi-Site Management Profile on page 27. See our IVR Profile on page 28. See our POS Profile on page 49. See our LTC Profile on page 53. See our Optional Services Profile on page 62. See our ad on page 38. March/April 2015

QS/1t Optional Services

Complete Solutions

mobileRx® for Android™ and iPhone®

Keep Patients Coming Back with Enhanced Patient Safety and Services

E-prescribing enhances communication between pharmacy and prescriber, leading to increased accuracy, reduced requests from prescribers, and improved pharmacy productivity. Keep contraindications, interactions, and generic indicators current via Clinical Updates. Monographs provide patient information leaflets with dosage instructions, side effects, precautions, and more in English and Spanish. Enhance revenue and profitability with LDM’s CarePoints®, a manufacturer-sponsored market share, patient intervention, and

More than just industry-leading pharmacy management software, QS/1 helps pharmacies of all types and volume levels improve profitability, efficiency, and patient safety with a broad array of integrated pharmacy technology and services.

compliance-boosting program that can also print medication guides based on FDA regulations. Provide your customers around-theclock access to online refill ordering with QS/1’s Web Refill Services. Refills are automatically queued into QS/1 pharmacy management systems for easy filling. Accept single or multiple refill requests from customers via their smartphone with mobileRx. Save time and comply with state controlled-substance regulations with QS/1’s Prescription-Monitoring Reporting Service.* MethCheck® tracks and accesses real-time reports for PSE sales for federal, state, and local PSE law compliance. Save money, enhance productivity, and increase patient safety via Architext Warning-Label and Advisory-Message Service. Provide visual verification during dispensing and descriptive details on labels and/or monographs with Images and Imprints. Save time and enhance customer service by checking patient eligibility and coverage in real time with Emdeon CardFinder™. RxTran provides HIPAA-compliant labels and SIGs in a multitude of languages. Nutri-Link™ boosts OTC margins with greater vitamin and nutritional supplement sales and provides warnings for possible nutrient depletions and medication interactions.

Keep your Pharmacy Current, Efficient, and Profitable

Enjoy fast, reliable claims processing over a high-speed Internet connection through QS/1’s own PowerLine™ claims switch. Separate data centers mean 24/7 availability, and one-call support for both pharmacy systems and claims resolution. Maintain competitive pricing with Price Updates, including daily electronic updates and revision of average wholesale price (AWP), maximum allowable cost (MAC), and wholesale acquisition cost (WAC). Pre- and Post-editing help improve accuracy and maximize reimbursements by evaluating claims for omissions, errors, and compliance with industry standards and metrics before submission. Increase reconciliation effectiveness by tracking and reconciling unpaid or partially paid third-party claims with Electronic Reconciliation. Enjoy FamilyCare® Network’s pre-negotiated managed-care contracts and competitive reimbursement rates, as well as manufacturers’ rebates and thirdparty reconciliation opportunities. Ensure HIPAA-compliant protection of customer PHI and protect your business in the event of disaster with QS/1’s Remote Backup Service. Organize and control multiple credit cards, delivery addresses, and the functions necessary to manage your shipping needs with NRx Delivery®. It even doubles as a solution for managing payroll deductions. *Only available in select states. www.qs1.com 866/761-2201 Fax 800/231-7783 P.O. Box 6052, Spartanburg, SC 29304

© 2015, J M SMITH CORPORATION. QS/1, mobileRx, NRx Delivery and FamilyCare are registered trademarks and PowerLine is a trademark of the J M Smith Corporation. iPhone, Android, Nutri-Link, Emdeon CardFinder, MethCheck and CarePoints are properties of their respective holders.

See our NRx Profile on page 26. See our Multi-Site Management Profile on page 27. See our IVR Profile on page 28. See our POS Profile on page 49. See our LTC Profile on page 53. See our HME Profile on page 61. See our ad on page 38. 62

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Spend less time dispensing prescriptions, and more time dispensing advice. Your time is critical and your expertise invaluable. RxMedic®’s dispensing and counting technology can greatly help you increase productivity and efficiency. From the power of robotics to an automated counting system, RxMedic has a timesaving solution for you. Choose from the RM64 – the fastest robotic dispensing solution on the market; the 256 capacity RxMedic ADS; or the customizable RxMedic ACS, one of the cleanest and safest of its kind. All give you and your staff more time to focus on what’s important – your patients.

See the future of pharmacy automation and what it can do for you at rxmedic.com or call 800.882.3819.

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INTEGRATION STRUGGLES

EFFICIENCY ROADBLOCKS

CONFINING WORKFLOW

Bring It On. Whatever your challenge, QS/1® has a solution. Workflow. Adherence. Integration. Compliance. Profits. Pharmacists face endless challenges. For over 35 years, QS/1 has taken on your concerns, creating innovative solutions to keep your pharmacy efficient, compliant and competitive. Whether you have a retail pharmacy, LTC pharmacy, pharmacy with HME or multiple locations, QS/1 has the solution. QS/1 provides America’s most comprehensive approach to pharmacy management – offering numerous integrated products and services that help increase productivity and profits.

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UNEXPECTED AUDIT

LACKLUSTER CUSTOMIZATION

To learn more about QS/1 solutions, visit www.qs1solutions.com/BringItOn, call 866.761.2201 or scan the code. POOR ADHERENCE March/April 2015