Seminar schedule

ATM Global Stage

10:30 - 11:15

THE FUTURE OF THE REGION’S HOTEL INDUSTRY

Where is the Middle East’s hotel sector heading? Where are the development hotspots and what potential is there to bring new hospitality concepts to fruition? Moderator: Paul Clifford, Group Editor, Hospitality, ITP Media Group Speakers: Christopher Lund, Director, Head of Hotels MENA, Colliers International; Mark Kirby, Head of Hospitality, Emaar Hospitality Group; Tim Cordon, Area Senior Vice President Middle East & Africa, Radisson Hotel Group; Judit Toth, Founder & CEO, Vivere Hospitality

11:45 - 12:30

WHAT GUESTS REALLY WANT

From experiential and eco-conscious stays with a local edge and wellness experiences that go beyond spas to loyalty programmes and apps that meet new lifestyle demands, this session looks at what motivates guests in 2022. Moderator: Gemma Greenwood, Director, Content Inc. Speakers: Folker Heim, Chief Operating Officer, Global Hotel Alliance; Chris Nader, Co-Founder, ENVI Lodges; Federico Toresi, Global VP Design, Ultra Luxe, Luxury & Premium Brands, Accor; Walter Knight, Director of Hospitality, Farnek Services LLC; James Britchford, Vice President Commercial IMEA, InterContinental Hotels Group 12:45 - 13:30

SPORTS TOURISM KICKS OFF IN THE GULF

Major destinations across the Gulf have robust strategies in place to put the region on the world sports tourism map. From smart cities and sponsorships to centres of excellence and sporting events destinations, discover the ambitious projects and initiatives that will attract millions of visitors and set new benchmarks. Moderator: Thomas Urquhart, Broadcaster, Arabian Radio Network Speakers: Andy Preece, Director, Buro Happold; Philip Wooller, Senior Director, Middle East & Africa, STR; Philip Dickinson, Vice President of International Markets, Qatar Tourism; Naif AlDossary, Advisor to the Strategic Planning and Investment Deputy, Ministry of Sport; Tricia Warwick, MCIM, Director Asia Pacific Middle East Africa China, VisitBritain

WEDNESDAY 11TH MAY

14:00 - 14:45

HUNGRY FOR TRAVEL: WHY UNIQUE DINING EXPERIENCES ARE AN ESSENTIAL TOOL IN THE DESTINATION MARKETING PLAYBOOK

Great food is more than just sustenance: it connects us to people, places, and flavours; to culture and heritage; to tradition and society. The memories forged while eating a meal with friends or strangers in lands unknown are often more powerful than any other travel encounter involving time-honoured rituals of hospitality and generosity. And travellers are hungry for more. Unique dining experiences are a major consideration for luxury travellers when it comes to choosing a destination. From big-name chefs and award-winning restaurants to authentic local experiences that connect visitors to a destination and create a sense of place, culinary encounters are an increasingly important part of a destination’s appeal. A handful of the Middle East’s leading restaurateurs, hoteliers, and culinary kingpins discuss the growing appetite for unforgettable dining encounters and the unquenchable thirst for unique experiences. Moderator: Joe Mortimer, Editor-atLarge, Destinations of the World News Speakers: Suhaila Ghubash, Events Director, Dubai Festivals and Retail Establishment; Lynne Bellinger, Director of Food & Beverage Design & Development, Marriott International EAME; Amanda Elder, Chief Commercial Officer, Member of the Management Board, Kempinski Hotels SA; Michael Ellis, Founder and CEO, Passionomy. tv; Talal Nabil Kensara, Chief of Strategic Management, Diriyah Gate Development Authority

15:00 - 16:00

THE FUTURE OF BUSINESS TRAVEL

What will business travel look like in a post-pandemic world and as a severely impacted sector when and how will it recover? This session will look at the megatrends impacting business travel and the medium term forecasts for the return to travel. Moderator: Gemma Greenwood, Director, Content Inc. Speakers: Catherine Logan, Regional Vice President - EMEA, GBTA; Shaun Anderson, Head of Sales, dnata Travel Management; Matthew Roberts, Vice President of Sales, Accor IMEA; Sam Dawson, Commercial Director, MENA, YouGov; Ian Moore, Chief Commercial Officer, VistaJet

16:15 - 17:00

BUILDING A SUSTAINABLE BUSINESS TRAVEL PROGRAMME

Corporations across the globe are committed to operating more sustainably – but where does business travel fit in this picture? This session will look at how corporations can measure; manage and reduce the environmental impact of their business travel programme. Moderator: Chris Pouney, Associate, GoldSpring Consulting Speakers: Martin Drew, Senior Vice President, Sales & Cargo, Etihad Aviation Group; Fatima Jaafar Al-Sairafi, Deputy Chief Executive Officer, Bahrain Tourism and Exhibitions Authority; David Todd, Head of Operations MEA, InterContinental Hotels Group

10:30 - 11:15

THE INDIAN TRAVELLER: WRITING THE GLOBAL RECOVERY SEQUEL

Pent-up demand and eagerness to travel are terms that are very often used for Indian outbound travel. Yes, the Indian traveller is raging to go and wants to travel the world. This segment is quick to rebound, remains strong, and has the spending capacity. Luxury has become the new mantra for the Indian traveller. Research shows that the frequency of travel has increased and spending is going up. Will the Indian outbound traveller replace the Chinese traveller from the pre-pandemic world? What does the Indian traveller now expect and what can international brands do to welcome them with open arms? Let’s discuss this further with stalwarts from the Indian outbound sector who can highlight these new trends and redefine the new and evolved Indian traveller. Moderator: Mr. SanJeet, Founder and CEO, DDP Group and Buzz Travel Marketing Speakers: Deepak Rawat Senior Vice President – International Markets, MakeMyTrip (India) Ltd; Jaal Kalpesh Shah, Group Managing Director, Travel Designer Group; Sandeep Dwivedi, Chief Operating Officer, InterGlobe Technology Quotient Pvt Ltd 11:45 - 12:30

RESPONSIBLE TECHNOLOGY FOR TRAVEL & TOURISM

The tourism industry – travel, hospitality and attractions – has developed a bewildering range of tech solutions. For this panel, we have chosen speakers who can look behind the brochures and the sales pitch to share what they have learnt about what works, what doesn’t and why? Globally is about supporting businesses in taking sustainable action. Globally urges businesses to take a fresh look at technologies many of which can improve bottom lines as well as reducing environmental footprints. Keith and his colleagues in Globally share the aspirations of the Responsible Tourism movement; together we can change the world for the better. Moderator: Keith Bradley, Managing Partner, Globally Speakers: Hugo Domingues, General Manager, Enernouva; Russell Impiazzi, Executive Chef, Sofitel Dubai, The Obelisk; Iftikhar Hussain Shah Hamdani Syed, Area General Manager, Bahi Ajman Palace Hotel

THURSDAY 12TH MAY

14:15 - 15:00

THE RETURN AND RISE OF CITY TOURISM

With international airline re-connectivity rapidly on the rise and an increasing number of countries scrapping Covidrelated restrictions to ease travel, city tourism is steadily returning. We bring together key city tourism boards from around the globe to discuss their sustainable rebuilding and growth strategies post pandemic, and the growing importance of cultural festivals and sporting events in motivating travellers. Moderator: Rashi Sen, Editor, TTN Middle East Speakers: Deveekaa Nijhawan, Global Head of International Market, Qatar National Tourism Council; Bahruz Asgarov, Deputy CEO, Azerbaijan Tourism Board; Emily Jenkins, General Manager, Dnata Travel; Tom Kiely, President and CEO, West Hollywood Travel and Tourism Board

ATM Travel Tech Stage

WEDNESDAY 11TH MAY

10:30 - 11:15

TACTICAL REENGAGEMENT IN THE MIDDLE EAST

The 2022 edition of the ATM Middle East will witness increased participation and business opportunities after two years. The session will highlight how the Middle East is recovering and how it is investing more and more in MICE vertical. The speakers will outline the importance of the meetings industry, the exponential growth expected in the region by 2030, and how it’s focusing on women’s capacity building. Moderator: Anju Vijay Anthony Gomes, Regional Director, ICCA Speakers: Karina Soraya Lance, Deputy Director, Department of Economy and Tourism; Lujaina Al Maskari, Business Events Executive, Oman Convention Bureau, Ministry of Heritage and Tourism; Kavitha Prabhu, Director - Association Management and Consultancy, MCI Middle East; Jasmine Lew, Section Head Conventions & Exhibitions, Department of Culture & Tourism, Abu Dhabi

11:45 - 12:30

MAPPING TRAVEL’S NEW NORMAL

In this session, Sabre will be revealing its latest research into the travel industry recovery landscape following extensive global research with airlines and travel agencies. Sabre’s vice president for the Middle East Abdul-Razzaq Iyer will present the findings of the study and will then invite industry experts to a 30-minute panel discussion to talk about the findings and what they mean for the travel industry landscape. How has COVID-19 changed the way people travel? How can the industry capture the tailwinds of recovery? And what are the opportunities for airlines and agencies to create value as we move towards an endemic world? To answer these questions and more, join Sabre as it maps travel’s new normal. Moderator: Abdul-Razzaq Iyer, Vice President, Sabre Travel Network Middle East Speaker: Frank Trampert, SVP & Global MD – Commercial, Sabre Hospitality Solutions

13:00 - 13:45

CATALYSTS FOR CHANGE: FOUR TECH TRENDS SHAPING HOSPITALITY

Venturing into a post-pandemic marketplace, there is an imperative to recapture revenue and elevate the guest experience to meet new consumer demands. Achieving such goals requires a greater embrace of technology to rapidly offer high-demand products and services, improve operations, and make work simpler and more rewarding for short-handed staff. Join this session to learn about the four major trends shaping hospitality - and discover how technology can actually enhance the human touch to deliver exceptional service. Moderator: Alex Alt, SVP and General Manager, Oracle Hospitality Speakers: Judith Cartwright, Founder & Managing Director, Black Coral Consulting; Christopher Hartley, CEO, Global Hotel Alliance; Willem Both, EVP of IT, Kerzner International FZE; Dimitris Manikis, President EMEA, Wyndham Hotels & Resorts 14:15 - 15:00

ENTER THE METAVERSE: TECHNOLOGIES AS A TOOL FOR ADVANCING TRAVEL SERVICES

Technology has always been a driving force in setting how businesses and industries function. The travel and tourism industry is the first field that has embraced technological advancement, from the emergence of WEB 2.0 back in its days, questions and worries have risen on whether travel agencies are losing their presence in the world. Now, with WEB 3.0, and technologies such as the blockchain, the metaverse, and artificial intelligence taking the spotlight of the world of tomorrow, we are here to utilise these technologies not as a replacement for agencies and service providers, but as a tool to further advance their role and services within the industry. This session is an introduction to the basics of metaverse, blockchain, and artificial intelligence, followed by a brand new interactive virtual tour of travel destinations, hotels, and attractions, demonstrating the capabilities of these technologies combined in reshaping the travel industry and preparing it to grasp the future. Speakers: Omarei Abumadi, CEO, TBS/V Booking

15.30 - 16.00

HOSPITALITY 4.0: NOW MORE THAN EVER

The year looks fairly promising for APAC-MEA region with borders opening up and restrictions being eased while travel patterns have become difficult to predict now more than ever. How will technology help hoteliers the challenges while trying to engage, understand and convert their guests? Speakes: Kamesh Shukla, Executive Vice President Commercial - APAC & MEA, RateGain

16.15 - 17.00

HOW TO WORK WITH INFLUENCERS POST-COVID

The pandemic changed influencer marketing for travel dramatically. Many travel influencers lost their incomes and changed careers. Those that remain have new concerns about promoting brands and destinations. We conducted a survey of influencers and industry stakeholders to map the new landscape. This presentation will include key takeaways from our research and recommendations for how to work most effectively with influencers post-COIVD. Moderator: Matt Gibson, CEO, UpThink Ltd. Speakers: Paul Johnson, Editor, A Luxury Travel Blog; Amanda PonzioMouttaki, Writer, MarocMama; Maria Khoriaty, Influencer Marketing Coordinator, Hashtag Media FZ LLC; Samantha Wood, Publisher, Event Organiser & Consultant, FooDiva

17:00 – 18:00

INFLUENCER NETWORKING EVENT

Travel influencers can meet with the marketing teams from travel and tourism suppliers across the wide spectrum of exhibitors at ATM to explore ways to work together in the future.

10.30 - 11.15

HOW IS DATA CHANGING AIRLINE RETAILING?

Travel tech start-up Atlas is redefining what it means to be data-led. Moderated by industry authority Brian Staunton, serial travel entrepreneur Mary Li will share her insights on how to build a data-led organisation and why harnessing every parameter of travel data is the future of travel technology. They’ll be joined by a panel of experts providing agency, airline and technology perspectives to help you better understand the practicalities of data infrastructure and customised analysis, and the skills and experience we can take from other industries and apply to travel. We’ll get under the hood of what it means for you and your customers to be dataled, the alignment of in-house technical and commercial capabilities, and what skills next generation executives will need to hone to remain relevant and compete. Moderator:Brian Staunton, Chief Commercial Officer, Atlas Speakers: Ashish Kumar, Director Commercial, Flights Booking, Wego Middle East; Mary Li, CEO, The Atlas Pte. Ltd.

THURSDAY 12TH MAY

11:45 - 12:30

EMBEDDED INSURANCE AND THE CUSTOMER EXPERIENCE: HOW CONVENIENCE IS CHANGING THE TRAVEL INDUSTRY

Speakers: Peter Smith, VP, Strategic Partnerships – Travel, Cover Genius; Sriram Jayanthi, Product Manager, Merchandising, Omio Travel GmbH

13:00 - 13:45

PAYMENT SOLUTIONS FOR WORLDCLASS GUEST EXPERIENCES

Attend this session to learn more about how HyperPay is helping leading hospitality brands to automate internal daily operations and deliver highquality services to guests with the power of Online Payment Solutions. Speaker: Aziz Khan, Director of Payment Solution, HyperPay