T H E A R T O F C R E AT I N G H A P P Y L I V I N G S PA C E S إدارة ﺟـﻤـﻌـﻴـــــﺎت اﻟــﻤــــــــﻼك
800 DEYAAR (339227), International: +971 4 3840950 contactus@deyaar.ae www.doam.ae
ﻧﺒﻨﻲ أﻣﺎﻛﻦ ﻟﻠﺤﻴﺎة اﻟﺴﻌﻴﺪة
اﻟﻔﻬﺮس
إن اﻟﻌﻴﺶ ﻓﻲ اﻟﻤﺠﻤﻌﺎت اﻟﺴﻜﻨﻴﺔ اﻟﺮاﻗﻴﺔ ﻳﺠﺐ أن ﻻ ﻳﻜﻮن ﻣﺠﺮد ﻣﻴﺰة إﺿﺎﻓﻴﺔ ﺻﻔﺤﺔ ١
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Living in a nice community shouldn’tt be a privilege,
أﻫـ ً ﻼ ﺑﻜﻢ إﻟﻰ ﻋـﺎﻟـﻢ ﻣﻦ اﻟﺘﻮاﺻﻞ اﻟﻤﺴﺘﻤﺮ
ﺻﻔﺤﺔ ٢
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Welcome to a more connected world
ﺗﻤﺘﻊ ﺑﺈﺟﺮاءات ﻣﻴﺴﺮة ﻟﻠﺘﺴﺠﻴﻞ ﺗﺴﻬﻞ
ﺻﻔﺤﺔ ٣
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Facilitating the rera registration process
إدارة ﺟﻤﻌﻴﺔ اﻟﻤﻼك
ﺻﻔﺤﺔ ٤
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Association management
ا دارة اﻟـﺘـﻘـﻨـﻴــــﺔ
ﺻﻔﺤﺔ ٥
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Technical management
إدراة اﻟﺸـﺆون اﻟﻤـﺎﻟﻴــﺔ
ﺻﻔﺤﺔ ٦
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Financial management
اﻻﺳـﺘﺸـﺎرات اﻟﻘـﺎﻧﻮﻧﻴـﺔ
ﺻﻔﺤﺔ ٧
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Legal advisory
ﻣﻨﺎﻗﺼﺎت اﻟﻤﺸﺘﺮﻳﺎت
ﺻﻔﺤﺔ ٨
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Procurement tendering
ﺧﺪﻣﺎت ذات ﻗﻴﻤﺔ إﺿﺎﻓﻴﺔ
ﺻﻔﺤﺔ ٩
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Value added services
ﻣﺴﺘﻮﻳﺎت ﻋﺎﻟﻴﺔ اﻟﺠﻮدة
ﺻﻔﺤﺔ ١٠
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Quality, health and safety
إدارة اﻟﺨــﺪﻣــﺎت
ﺻﻔﺤﺔ ١١
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Utility management
اﻟﺘـﻘـﺪﻳــﺮ
ﺻﻔﺤﺔ ١٢
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Recognition
INDEX
إن اﻟﻌﻴﺶ ﻓﻲ اﻟﻤﺠﻤﻌﺎت اﻟﺴﻜﻨﻴﺔ اﻟﺮاﻗﻴﺔ ﻳﺠﺐ أن ﻻ ﻳﻜﻮن ﻣﺠﺮد ﻣﻴﺰة إﺿﺎﻓﻴﺔ، ﺑـﻞ ﺣـﻖ ﻟﻠﺠـﻤﻴـﻊ.
ﺗﺄﺳﺴﺖ دﻳﺎر دارة ﺟﻤﻌﻴﺎت اﻟﻤﻼك ﻓﻲ اﻟﻌﺎم 2009ﻛﺸﺮﻛﺔ ﺗﺎﺑﻌﺔ ﻟﺪﻳﺎر ﻟﻠﺘﻄﻮﻳﺮ اﻟﻌﻘﺎري ش.ذ.م.م ،وﻫﻲ ﺗﺪﻳﺮ ﺣﺎﻟﻴ ³ﻣﺤﻔﻈﺔ ﺗﺘﻀﻤﻦ 5300وﺣﺪة
towards creating harmonious living spaces by serving as a
ﺳﻜﻨﻴﺔ ﻓﻲ 20ﻣﺠﻤﻌ ³وﺗﺸﺮف ﻋﻠﻰ ﻛﺎﻓﺔ ا¸ﻣﻮر اﻟﺘﻘﻨﻴﺔ واﻟﺒﻴﺌﻴﺔ وا¸ﻣﻨﻴﺔ
valued management partner. A combination of professional
واﻟﻤﺎﻟﻴﺔ وا دارﻳﺔ ﻟﻬﺬه اﻟﻤﺠﻤﻌﺎت ،ﺑﺎ ﺿﺎﻓﺔ إﻟﻰ ﺗﻮﻟﻴﻬﺎ ﻟﻜﺎﻓﺔ اﻟﻤﻬﺎم اﻟﻤﺘﻌﻠﻘﺔ ﺑﺨﺪﻣﺔ اﻟﻌﻤﻼء. ﺗﻠﺘﺰم دﻳﺎر دارة ﺟﻤﻌﻴﺎت اﻟﻤﻼك ﻓﻲ دﻳﺎر ﺑﺪورﻫﺎ اﻟﻔﻌﺎل ﻓﻲ ﺗﻌﺰﻳﺰ ﻣﺴﺘﻮى اﻟﻤﻌﻴﺸﺔ واﻟﺮﻓﺎﻫﻴﺔ ﻓﻲ اﻟﻤﺠﻤﻌﺎت اﻟﺴﻜﻨﻴﺔ ﻣﻨﻄﻠﻘﺔ ﻣﻦ أﻫﻤﻴﺔ ﺗﺤﻘﻴﻖ ﻣﺒﺪأ اﻟﺸﺮاﻛﺔ ﻓﻲ إدارة اﻟﻌﻘﺎرات .إن ﺗﻜﺎﻣﻞ ا دارة اﻻﺣﺘﺮاﻓﻴﺔ وا ﺷﺮاف اﻟﺪﻗﻴﻖ ﻋﻠﻰ اﻟﻌﻘﻮد وإدارة اﻟﺘﻜﺎﻟﻴﻒ ﻳﻤﻜﻨﻨﺎ ﻣﻦ اﻟﻤﺤﺎﻓﻈﺔ ﻋﻠﻰ اﻟﻌﻘﺎرات وﺗﻌﺰﻳﺰ ﻗﻴﻤﺘﻬﺎ ﺑﻔﻀﻞ ﺧﺒﺮاﺗﻨﺎ اﻟﻮاﺳﻌﺔ ﻓﻲ ﻫﺬه اﻟﻤﺠﺎﻻت. ﻧﺤﻦ ﻣﻠﺘﺰﻣﻮن ﺑـ: • ﺗﻌﺰﻳﺰ اﻟﻘﻴﻤﺔ اﻟﻌﻘﺎرﻳﺔ
administration, conscientious supervision of contracts and
I T S H O U L D B E A R I G H T.
cost management helps us to secure and enhance the value of assets. Established in 2009 as a subsidiary of Deyaar Development P.J.S.C., we currently manage a portfolio of 5,300 units across 20 communities, and oversee all technical, environmental, security, financial, administrative and customer service tasks. We are committed to: • Enhancing property value
• ﺗﺤﻘﻴﻖ ﻣﺒﺪأ ﻛﻔﺎءة اﻟﻄﺎﻗﺔ
• Achieving energy efficiency
• اﻻﻟﺘﺰام ﺑﺎﻟﺸﻔﺎﻓﻴﺔ واﻟﻨﺰاﻫﺔ
• Ensuring transparency and integrity
• أن ﻧﻜﻮن أﻫ ً ﻼ ﻟﺜﻘﺔ اﻟﻤﻼك واﻟﻤﺴﺘﺄﺟﺮﻳﻦ ﻋﻠﻰ اﻟﺴﻮاء
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The Deyaar Owners’ Association Management is committed
LIVING IN A NICE COMMUNITY SHOULDN’T BE A PRIVILEGE,
• Becoming a trusted brand
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WELCOME TO A MORE CONNECTED WORLD C U S T O M E R P O R TA L A N D A S S O C I AT I O N M A N A G E M E N T
Owner Association Management Program A wide range of e-services available through our community
إن ﺗﻮﻓﻴﺮﻧﺎ ﻟﻤﺠﻤﻮﻋﺔ واﺳﻌﺔ ﻣﻦ اﻟﺨﺪﻣﺎت ا ﻟﻜﺘﺮوﻧﻴﺔ ﻣﻦ
online portal makes life more convenient for owners.
ﺧﻼل ﻣﻨﺼﺘﻨﺎ ﻋﺒﺮ ا ﻧﺘﺮﻧﺖ ﻣﺎ ﻫﻮ إﻻ ﺗﺠﺴﻴﺪ ﻟﻬﺪﻓﻨﺎ اﻟﺮاﻣﻲ إﻟﻰ إﺗﺎﺣﺔ أﻓﻀﻞ اﻟﺨﺪﻣﺎت ﻟﻠﻤﻼك ﺑﺄﺳﻬﻞ اﻟﻄﺮق
• •
Multi-channel application – two-way communication between the customer and Association Management
•
Community portal – news, announcements, special services and offers
•
ﻣﻨﺼﺔ اﻟﻌﻤﻼء وإدارة ﺟﻤﻌﻴﺎت اﻟﻤﻼك
Provides 24-hour user friendly self-service support from any location
Customer Portfolio: – Overview of investments – My Financials – Statements – Online Payment – Credit Card – Service Requests
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ﺑﺮﻧﺎﻣﺞ إدارة ﺟﻤﻌﻴﺎت اﻟﻤﻼك
ً أﻫـ ﻼ ﺑﻜﻢ إﻟﻰ ﻋـﺎﻟـﻢ ﻣﻦ اﻟﺘﻮاﺻﻞ اﻟﻤﺴﺘﻤﺮ
ﺳﺎﻋﺔ وﻃﻮال أﻳﺎم ا¸ﺳﺒﻮع24 • ﺗﻮﻓﻴﺮ ﺧﺪﻣﺎت ﻋﻠﻰ ﻣﺪار ﻣﻦ أي ﻣﻜﺎن • أﻛﺜﺮ ﻣﻦ ﻗﻨﺎة ﻟﻠﺘﻮاﺻﻞ ﺑﻴﻦ اﻟﻌﻤﻼء وإدارة اﻟﺠﻤﻌﻴﺔ ، ا ﻋﻼﻧﺎت، ﺗﻮﻓﺮ أﺣﺪث اﻟﻤﺴﺘﺠﺪات-• ﻣﻨﺼﺔ ﻟﻠﻤﺠﻤﻊ اﻟﺨﺪﻣﺎت اﻟﺨﺎﺻﺔ واﻟﻌﺮوض اﻟﺘﺮوﻳﺠﻴﺔ :• ﻣﻠﻒ اﻟﻌﻤﻴﻞ ﻧﺒﺬه ﻋﻦ اﻻﺳﺘﺜﻤﺎرات ﻛﺸﻮﻓﺎت اﻟﺤﺴﺎﺑﺎت- اﻟﻮﺿﻊ اﻟﻤﺎﻟﻲ اﻟﺒﻄﺎﻗﺔ اﻻﺋﺘﻤﺎﻧﻴﺔ- اﻟﺪﻓﻊ ﻋﺒﺮ ا ﻧﺘﺮﻧﺖ ﺗﻘﺪﻳﻢ ﻃﻠﺒﺎت اﻟﺨﺪﻣﺔ-
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F A C I L I TAT I N G T H E R E R A R E G I S T R AT I O N P R O C E S S DISCOVER THE NO-FUSS
We provide assistance to Developers, Owners and Owners’
R E G I S T R AT I O N P R O C E S S
with RERA. It is our aim to make the transition process from developer
ﻓﻲ إﺗﻤﺎم إﺟﺮاءات ﻧﻘﻞ اﻟﻌﻘﺎر ﻣﻦ اﻟﻤﻄﻮر وﺣﺘﻰ اﻟﺘﺴﺠﻴﻞ ﻓﻲ
control to registration with the Owners Association as easy as possible
:ﺟﻤﻌﻴﺔ اﻟﻤﻼك وذﻟﻚ ﻣﻦ ﺧﻼل
Associations to help them formalise the registration of their property
ﻧﺤﺮص ﻋﻠﻰ ﻣﺴﺎﻋﺪة اﻟﻤﻄﻮّ رﻳﻦ واﻟﻤﻼك وﺟﻤﻌﻴﺎت اﻟﻤﻼك ﻋﻠﻰ إﻧﻬﺎ ﻣﻬﻤﺘﻨﺎ،اﻟﺴﻮاء ﻟﺘﺴﺠﻴﻞ ﻋﻘﺎراﺗﻬﻢ ﻣﻊ داﺋﺮة ا¸راﺿﻲ وا¸ﻣﻼك
ﺗﻤﺘﻊ ﺑﺈﺟﺮاءات ﻣﻴﺴﺮة ﻟﻠﺘﺴﺠﻴﻞ ﺗﺴﻬﻞ اﺟﺮاءاﺗﻚ ﻓﻲ ﻣﺆﺳﺴﺔ اﻟﺘﻨﻈﻴﻢ اﻟﻌﻘﺎري
by doing the following: • ا ﺷﺮاف واﻟﺘﻨﺴﻴﻖ ﻻﻧﻌﻘﺎد اﻻﺟﺘﻤﺎع اﻟﺴﻨﻮي ﻟﺠﻤﻌﻴﺔ اﻟﻤﻼك •
Facilitate and conduct the initial Annual General Assembly meeting
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Liaise with RERA on Owners’ Association registration as well as assist in registering association/corporate board members with RERA
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Set up bank accounts for managing association funds
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Facilitate and administer the tender process for service providers and manage the handover process.
•
Develop policies that align with the culture of the Community
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Formulate Owners’ manuals and tenancy welcome packs
• اﻟﺘﻨﺴﻴﻖ ﻣﻊ ﻣﺆﺳﺴﺔ اﻟﺘﻨﻈﻴﻢ اﻟﻌﻘﺎري ﻟﺘﺴﺠﻴﻞ ﺟﻤﻌﻴﺔ اﻟﻤﻼك وﻛﺬﻟﻚ ﺗﺴﺠﻴﻞ أﻋﻀﺎء ﻣﺠﻠﺲ إدارة اﻟﺠﻤﻌﻴﺔ • ﻓﺘﺢ ﺣﺴﺎب ﻣﺼﺮﻓﻲ دارة ﺻﻨﺪوق اﻟﺠﻤﻌﻴﺔ • ا ﺷﺮاف ﻋﻠﻰ إﺟﺮاءات اﻟﻤﻨﺎﻗﺼﺎت اﻟﺨﺎﺻﺔ ﺑﻤﺰودي اﻟﺨﺪﻣﺎت وإدارة إﺟﺮاءات ﺗﺴﻠﻴﻢ اﻟﻌﻘﺎرات • وﺿﻊ اﻟﺴﻴﺎﺳﺎت اﻟﺘﻲ ﺗﺘﻤﺎﺷﻰ ﻣﻊ ﺛﻘﺎﻓﺔ اﻟﻤﺠﻤﻊ اﻟﺴﻜﻨﻲ • ﺻﻴﺎﻏﺔ دﻟﻴﻞ اﻟﻤﻼك واﻟﺮزﻣﺔ اﻟﺘﺮﺣﻴﺒﻴﺔ ﺑﺎﻟﻤﺴﺘﺄﺟﺮﻳﻦ ﺑﻤﺎ ﻳﺘﻨﺎﺳﺐ ﻣﻊ ﻃﺒﻴﻌﺔ اﻟﻤﺠﻤﻊ اﻟﺴﻜﻨﻲ
specifically designed for the community
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Our wide range of professional Association Management services not
إن اﻟﺨﺪﻣﺎت اﻟﻤﺘﻜﺎﻣﻠﺔ اﻟﺘﻲ ﺗﻮﻓﺮﻫﺎ إدارة ﺟﻤﻌﻴﺎت اﻟﻤﻼك ﻻ ﺗﻀﻤﻦ زﻳﺎدة
only ensures the increased value of your assets but also enables the
. ﺑﻞ ﺗﺘﻴﺢ ﻟﻠﺴﻜﺎن ﻣﺴﺘﻮى ﻣﻌﻴﺸﻲ ﻣﺮﻳﺢ وﻣﺘﺮف،ﻗﻴﻤﺔ اﻟﻌﻘﺎرات ﻓﺤﺴﺐ
A S S O C I AT I O N M A N A G E M E N T
convenience of day-to-day living.
PEACE OF MIND ACROSS
From training at the world’s leading facilities management institutions
ﻓﺈن ﻓﺮﻳﻖ ﻋﻤﻠﻨﺎ ﻳﻤﺘﻠﻚ اﻟﺨﺒﺮات واﻟﻤﻬﺎرات اﻟﻌﺎﻟﻴﺔ ﻟﻴﻮﻓﺮ،اﻟﺸﻬﺎدات اﻟﻌﺎﻟﻤﻴﺔ
to earning world-class certifications, our experts are well equipped to
ﻟﻜﻢ أﻋﻠﻰ ﻣﺴﺘﻮى ﻣﻦ ﺧﺪﻣﺎت إدارة اﻟﻤﻨﺸﺂت ﻓﻲ ﻣﺨﺘﻠﻒ اﻟﺘﺨﺼﺼﺎت
EVERY SQUARE FEET
provide the highest levels of strata management across sectors.
. واﻟﺸﺆون اﻟﻤﺎﻟﻴﺔ واﻟﺸﺆون اﻟﺘﻘﻨﻴﺔ واﻟﺸﺆون ا دارﻳﺔ،ﻣﻨﻬﺎ اﻟﺸﺆون اﻟﻘﺎﻧﻮﻧﻴﺔ
•
Provide Annual General/Extraordinary Assemblies
• ا ﺷﺮاف ﻋﻠﻰ اﻧﻌﻘﺎد اﻟﺠﻤﻌﻴﺔ اﻟﻌﻤﻮﻣﻴﺔ اﻟﻌﺎدﻳﺔ أو ﻏﻴﺮ اﻟﻌﺎدﻳﺔ ﺑﻤﺎ ﻓﻴﻬﺎ
Meeting assistance including setup, meeting notices,
ا ﻋﺪاد ﻟﻬﺎ وﻛﺘﺎﺑﺔ اﻟﻤﺤﻀﺮ وا ﻋﻼن ﻋﻦ اﻧﻌﻘﺎدﻫﺎ ووﺿﻊ ﺟﺪول أﻋﻤﺎﻟﻬﺎ
announcements, agenda, compilation and circulation
وﻛﺎﻓﺔ اﻟﻤﻄﺒﻮﻋﺎت واﻟﻨﺸﺮات
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Advise the board on strategic decision making and dispute resolution
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Offer complete administrative and support
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Introduce, uphold and enforce community governance strategies
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Respond promptly to all service requests and emergencies
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Establish and maintain home owners/occupants data
•
Develop and maintain a communications strategy to residents
•
Offer government relations, legal support and local authorities liaison
•
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اﺑﺘﺪاء ﻣﻦ اﻟﺘﺪرﻳﺐ ﻓﻲ أﻓﻀﻞ ﻣﻌﺎﻫﺪ إدارة اﻟﻤﺮاﻓﻖ إﻟﻰ اﻟﺤﺼﻮل ﻋﻠﻰ أﺑﺮز
Promote community spirit and engage with residents
إدارة ﺟﻤﻌﻴﺔ اﻟﻤﻼك راﺣﺔ ﺗﺎﻣﺔ ﻓﻲ ﻛﻞ ﻗﺪم ﻣﺮﺑﻊ
اﻟﻤﺘﻌﻠﻘﺔ ﺑﻬﺎ • ﺗﻘﺪﻳﻢ اﻻﺳﺘﺸﺎرات ﻟﻤﺠﻠﺲ إدارة اﻟﺠﻤﻌﻴﺔ ﺣﻮل اﻟﻘﺮارات اﻻﺳﺘﺮاﺗﻴﺠﻴﺔ وﺣﻞ اﻟﻨﺰاﻋﺎت • ﺗﻘﺪﻳﻢ اﻟﺪﻋﻢ اﻟﻜﺎﻣﻞ ﻓﻲ ﻣﺠﺎل اﻟﺸﺆون ا دارﻳﺔ • وﺿﻊ اﺳﺘﺮاﺗﻴﺠﻴﺎت ﺣﻮﻛﻤﺔ اﻟﻤﺠﻤﻊ اﻟﺴﻜﻨﻲ ودﻋﻤﻬﺎ واﻟﺤﺮص ﻋﻠﻰ ﺗﻄﺒﻴﻘﻬﺎ • اﻻﺳﺘﺠﺎﺑﺔ اﻟﻔﻮرﻳﺔ ﻟﻠﺨﺪﻣﺎت واﻟﺤﺎﻻت اﻟﻄﺎرﺋﺔ • ﺟﻤﻊ ﺑﻴﺎﻧﺎت اﻟﻤﻼك أو اﻟﻤﺴﺘﺄﺟﺮﻳﻦ وﺗﺤﺪﻳﺜﻬﺎ ﺑﺎﺳﺘﻤﺮار اﻟﻔﻌﺎل ﻣﻊ اﻟﺴﻜﺎن • وﺿﻊ اﺳﺘﺮاﺗﻴﺠﺎت ﻟﻠﺘﻮاﺻﻞ ّ • اﻟﺘﻨﺴﻴﻖ ﻣﻊ اﻟﺠﻬﺎت اﻟﺤﻜﻮﻣﻴﺔ واﻟﻘﺎﻧﻮﻧﻴﺔ واﻟﺴﻠﻄﺎت اﻟﻤﺤﻠﻴﺔ • اﻟﺘﺮوﻳﺞ ﻟﺜﻘﺎﻓﺔ اﻟﻤﺠﻤﻊ اﻟﺴﻜﻨﻲ وإﺷﺮاك اﻟﺴﻜﺎن
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TECHNICAL MANAGEMENT WHERE EXPERTISE AND EXPERIENCE COME TOGETHER
Our technical advisory team delivers international best practices in
ﻳﺤﺮص ﻓﺮﻳﻖ اﻻﺳﺘﺸﺎرﻳﻴﻦ اﻟﺨﺎص ﺑﻨﺎ ﻋﻠﻰ ﺗﻄﺒﻴﻖ أﻓﻀﻞ اﻟﻤﻤﺎرﺳﺎت
facilities management, contracting and service procurement, MEP design
اﻟﻌﺎﻟﻤﻴﺔ ﻓﻲ ﻣﺠﺎل إدارة اﻟﻤﺮاﻓﻖ واﻟﻌﻘﻮد واﻟﻤﺸﺘﺮﻳﺎت واﻟﺘﺼﺎﻣﻴﻢ
and consultancy, low voltage systems, HVAC operation and maintenance,
وأﻧﻈﻤﺔ، وأﻧﻈﻤﺔ اﻟﺠﻬﺪ اﻟﻤﻨﺨﻔﺾ،اﻟﻤﻴﻜﺎﻧﻴﻜﻴﺔ واﻟﻜﻬﺮﺑﺎﺋﻴﺔ واﻟﺴﺒﺎﻛﺔ
health and safety, irrigation and landscaping.
ﺑﺎ ﺿﺎﻓﺔ إﻟﻰ اﻟﻤﺘﻄﻠﺒﺎت اﻟﺼﺤﻴﺔ وا¸ﻣﻨﻴﺔ،اﻟﺘﺴﺨﻴﻦ واﻟﺘﻬﻮﺋﺔ واﻟﺘﻜﻴﻴﻒ
Our engineers perform regular monitoring on all preventive and reactive maintenance.
ا دارة اﻟـﺘـﻘـﻨـﻴــــﺔ ﺣﻴﺚ ﺗﻠﺘﻘﻲ اﻟﻤﻬﺎرة ﺑﺎﻟﺨﺒﺮة
.وأﻧﻈﻤﺔ اﻟﺮي واﻟﺰراﻋﺔ ﻳﺠﺮي اﻟﻤﻬﻨﺪﺳﻮن ﻓﺤﻮﺻﺎت دورﻳﺔ ﻟﻀﻤﺎن ﺗﻄﺒﻴﻖ أﻋﻠﻰ ﻣﻌﺎﻳﻴﺮ اﻟﺼﻴﺎﻧﺔ .اﻻﺣﺘﺮازﻳﺔ واﻟﻄﺎرﺋﺔ
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Manage infrastructure and building services
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Audit technical performance and energy management
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Manage civil works, electromechanical systems
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Oversee landscaping and irrigation
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Review property conditions and conduct periodic site inspections
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Recommend and implement community improvements and enhancements
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Hire, train and supervise on site personnel and sub-contractors
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Advise and administer insurance coverage
• إدراة اﻟﺒﻨﻴﺔ اﻟﺘﺤﺘﻴﺔ وﺧﺪﻣﺎت اﻟﻤﺒﻨﻰ • اﻟﺘﺪﻗﻴﻖ ﻋﻠﻰ ا¸داء اﻟﺘﻘﻨﻲ وإدارة اﻟﻄﺎﻗﺔ • إدارة ا¸ﻋﻤﺎل اﻟﻤﺪﻧﻴﺔ وا¸ﻧﻈﻤﺔ اﻟﻜﻬﺮوﻣﻴﻜﺎﻧﻴﻜﻴﺔ • ا ﺷﺮاف ﻋﻠﻰ اﻟﻤﺴﺎﺣﺎت اﻟﺨﻀﺮاء وﻧﻈﺎم اﻟﺮي • اﻟﺘﺪﻗﻴﻖ ﻋﻠﻰ ﺣﺎﻟﺔ اﻟﻌﻘﺎر وﺗﻨﻈﻴﻢ ﺟﻮﻻت اﻟﺘﻔﺘﻴﺶ ﺑﺸﻜﻞ دوري • رﻓﻊ اﻟﺘﻮﺻﻴﺎت اﻟﺨﺎﺻﺔ ﺑﺘﻄﻮﻳﺮ اﻟﻤﺠﺘﻤﻊ اﻟﺴﻜﻨﻲ وﺗﻌﺰﻳﺰﻫﺎ واﻟﺤﺮص ﻋﻠﻰ ﺗﻄﺒﻴﻘﻬﺎ • ا ﺷﺮاف ﻋﻠﻰ ﺗﻌﻴﻴﻦ وﺗﺪرﻳﺐ اﻟﻤﺴﺆول ﻋﻦ اﻟﻤﻮﻗﻊ وﻣﺰودي اﻟﺨﺪﻣﺎت • رﻓﻊ اﻟﺘﻮﺻﻴﺎت اﻟﺨﺎﺻﺔ ﺑﺎﻟﺘﻐﻄﻴﺔ اﻟﺘﺄﻣﻴﻨﻴﺔ وا ﺷﺮاف ﻋﻠﻰ إدراﺗﻬﺎ
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إدراة اﻟﺸـﺆون اﻟﻤـﺎﻟﻴــﺔ اﻻﺣﺘﺮاﻓﻴـﺔ ﻓـﻲ إدارة اﻟﺸـﺆون اﻟﻤـﺎﻟﻴــﺔ
Efficient finance management ensures the smooth functioning of
اﻟﻘﻴﺎم ﺑﻤﻬﺎﻣﻬﺎ ﺑﺴﻼﺳﺔ .ﻣﻦ ﻫﺬا اﻟﻤﻨﻄﻠﻖ ﻓﺈﻧﻨﺎ ﻧﺤﺮص ﻋﻠﻰ إدارة
any association. We ensure that funds are well allocated, monitored
FINANCIAL MANAGEMENT
ا¸ﻣﻮال ﺑﺤﻜﻤﺔ وﻣﺮاﻗﺒﺘﻬﺎ ﻟﻀﻤﺎن اﻻﺳﺘﻔﺎدة ﻣﻨﻬﺎ ﺑﺎﻟﺸﻜﻞ ا¸ﻣﺜﻞ.
and handled properly.
THE SCIENCE OF SOUND
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FINANCIAL MANAGEMENT
ﻣﻤﺎ ﻻﺷﻚ ﻓﻴﻪ ﺑﺄن إدارة اﻟﺸﺆون اﻟﻤﺎﻟﻴﺔ ﺑﻔﻌﺎﻟﻴﺔ ﻳﻀﻤﻦ ¸ي ﺟﻤﻌﻴﺔ
• إﻋﺪاد اﻟﻤﻴﺰاﻧﻴﺔ اﻟﺴﻨﻮﻳﺔ ﺑﻤﺎ ﻳﺘﻨﺎﺳﺐ ﻣﻊ اﺣﺘﻴﺎﺟﺎت ﻛﻞ ﻣﺠﻤﻊ ﺳﻜﻨﻲ أو ﻣﺒﻨﻰ • إدارة و ﺗﺴﻮﻳﺔ اﻟﺤﺴﺎﺑﺎت اﻟﻤﺼﺮﻓﻴﺔ • ا ﺷﺮاف ﻋﻠﻰ اﻟﻨﻔﻘﺎت اﻟﻴﻮﻣﻴﺔ • إدراة اﻟﺴﻴﻮﻟﺔ اﻟﻨﻘﺪﻳﺔ )اﻟﻤﺴﺘﺤﻖ اﺳﺘﻼﻣﻬﺎ واﻟﻤﺴﺘﺤﻘﺔ اﻟﺪﻓﻊ( • إﺻﺪار إﺷﻌﺎرات دﻓﻊ رﺳﻮم اﻟﺨﺪﻣﺎت وﺗﺤﺼﻴﻠﻬﺎ • ا ﺷﺮاف ﻋﻠﻰ اﻟﺤﺴﺎﺑﺎت ا ﻟﻜﺘﺮوﻧﻴﺔ وإدراﺗﻬﺎ • اﻟﺤﻔﺎظ ﻋﻠﻰ اﻟﺼﻨﺎدﻳﻖ اﻻﺳﺘﺜﻤﺎرﻳﺔ وﻣﺮاﻗﺒﺘﻬﺎ وإدارﺗﻬﺎ • إﺻﺪار اﻟﺘﻘﺎرﻳﺮ اﻟﻤﺎﻟﻴﺔ اﻟﻤﻮﺣﺪة ،وﺗﻀﻴﻤﻦ اﻟﻜﺸﻮﻓﺎت اﻟﻤﺼﺮﻓﻴﺔ، دﻓﺎﺗﺮ اﻟﺤﺴﺎﺑﺎت ،ﺻﺮف اﻟﺸﻴﻜﺎت واﻟﺪﺧﻞ أو اﻟﻨﻔﻘﺎت اﻟﺤﺎﻟﻴﺔ واﻟﻤﺴﺘﻘﺒﻠﻴﺔ • ﻓﺮض اﻟﻐﺮاﻣﺎت اﻟﻤﺎﻟﻴﺔ اﻟﻤﺘﻌﻠﻘﺔ ﺑﻤﺨﺎﻟﻔﺔ ﻗﻮاﻧﻴﻦ اﻟﻤﺠﻤﻊ اﻟﺴﻜﻨﻲ واﻟﺴﺪاد اﻟﻤﺘﺄﺧﺮ ﻟﻠﺪﻓﻌﺎت • اﻟﺤﺼﻮل ﻋﻠﻰ اﻟﺘﺼﺎرﻳﺢ واﻟﻤﻮاﻓﻘﺎت ﻣﻦ اﻟﺠﻬﺎت اﻟﻤﻌﻨﻴﺔ
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Prepare annual budgets customised to each individual community/ building Monitor / reconcile bank accounts
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Direct day to day expenses
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)Manage cash flow (receivables and payables
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Invoice and collect service fees
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Direct and manage electronic funds
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Maintain, monitor and manage investment funds
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Compile financial reports, incorporating statements,
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– ledgers, cheque disbursement and income / expense actual and projections Enforce financial penalties following community
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violations and late payments Obtain relevant approval from regulatory bodies
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LEGAL ADVISORY
Expert legal solutions play an active role in setting minds at ease.
ﻳﻤﺘﻠﻚ ﻓﺮﻳﻖ.اﻟﻔﻌﺎﻟﺔ ﺗﻮﻓﺮ راﺣﺔ اﻟﺒﺎل ﻣﻤﺎ ﻻ ﺷﻚ ﻓﻴﻪ ﺑﺄن اﻟﺤﻠﻮل اﻟﻘﺎﻧﻮﻧﻴﺔ ّ
LEGAL SERVICES FOR ANYTHING
Our professional legal team is well-versed in providing advice and
اﻟﺸﺆون اﻟﻘﺎﻧﻮﻧﻴﺔ ﻟﺪﻳﻨﺎ ﺧﺒﺮة واﺳﻌﺔ ﻓﻲ ﻣﺠﺎل ﺗﻮﻓﻴﺮ اﻻﺳﺘﺸﺎرات واﻟﺤﻠﻮل
AND EVERYTHING
help in creating harmonious communities.
solutions that not only facilitate the day-to-day functioning but also
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Advice / Guidance on Jointly Owned Property Declaration (JOPD) preparation and modification
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Provide necessary assistance in setting up bank account for Association
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Advise on association related legal matters
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Advise on sending legal notices to the owners (defaulters)
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Legal review of existing and future association contracts on behalf of Owners’ Association Management
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Assisting the Board and provide legal opinion on matters where legal assistance may warranted
• ﺗﻘﺪﻳﻢ اﻻﺳﺘﺸﺎرة وا رﺷﺎد ﻋﺪاد ﻧﻈﺎم اﻟﻤﻠﻜﻴﺔ اﻟﻤﺸﺘﺮﻛﺔ وﺗﻌﺪﻳﻠﻪ • اﻟﻤﺴﺎﻋﺪة ﻓﻲ ﻓﺘﺢ ﺣﺴﺎب ﻣﺼﺮﻓﻲ ﻟﻠﺠﻤﻌﻴﺔ • ﺗﻘﺪﻳﻢ اﻻﺳﺘﺸﺎرات اﻟﻘﺎﻧﻮﻧﻴﺔ ﻟﺸﺆون اﻟﺠﻤﻌﻴﺔ • ﺗﻘﺪﻳﻢ اﻻﺳﺘﺸﺎرات اﻟﺨﺎﺻﺔ ﺑﺈرﺳﺎل ا ﺷﻌﺎرات اﻟﻘﺎﻧﻮﻧﻴﺔ ﻟﻠﻤﻼك ()اﻟﻤﺘﺄﺧﺮﻳﻦ ﻋﻦ اﻟﺴﺪاد • اﻟﻤﺮاﺟﻌﺔ اﻟﻘﺎﻧﻮﻧﻴﺔ ﻋﻠﻰ ﻋﻘﻮد اﻟﺠﻤﻌﻴﺔ اﻟﺤﺎﻟﻴﺔ واﻟﻤﺴﺘﻘﺒﻠﻴﺔ ﺑﺎﻟﻨﻴﺎﺑﺔ ﻋﻦ ﺟﻤﻌﻴﺔ اﻟﻤﻼك • ﻣﺴﺎﻋﺪة ﻣﺠﻠﺲ ا دارة ﻋﻨﺪﻣﺎ ﻳﺘﻌﻠﻖ ا¸ﻣﺮ ﺑﺎﻟﻘﻀﺎﻳﺎ اﻟﻘﺎﻧﻮﻧﻴﺔ • ﺗﻘﺪﻳﻢ اﻻﺳﺘﺸﺎرات ﺑﺸﺄن ﺗﻄﺒﻴﻖ ﻗﻮاﻳﻨﻦ اﻟﻤﺠﻤﻊ اﻟﺴﻜﻨﻲ • ﺗﻘﺪﻳﻢ اﻻﺳﺘﺸﺎرات واﻟﻤﺴﺎﻋﺪة ﻓﻲ إﺻﺪار ا ﻧﺬارات ﻟﻠﻤﺨﺎﻟﻔﻴﻦ
Advise on enforcing community rules
• ﻣﺴﺎﻋﺪة ﺟﻤﻌﻴﺔ اﻟﻤﻼك ﻓﻲ ﻣﺠﺎل اﻟﻤﻄﺎﻟﺒﺎت اﻟﻘﺎﻧﻮﻧﻴﺔ أو إﺟﺮاءات
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Advise / support on issuing notice of violations
ﺗﺴﺠﻴﻞ أي ﻣﻄﻠﺒﺎت ﻗﺎﻧﻮﻧﻴﺔ ﺑﺎﻟﻨﻴﺎﺑﺔ ﻋﻦ ﺟﻤﻌﻴﺔ اﻟﻤﻼك )ﻳﺠﺐ ﻋﻠﻰ
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Assist OA on any legal claims or registering any legal claim
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ﺧﺪﻣــﺎت ﻗﺎﻧﻮﻧﻴــﺔ ﺷـﺎﻣﻠﺔ
.أﻳﻀ َﺎ ﻓﻲ ﺧﻠﻖ ﻣﺠﻤﻌﺎت ﺳﻜﻨﻴﺔ ﻣﺘﻮزاﻧﺔ
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on behalf of OA (External legal charges to be paid by OA)
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ﺑﻞ ﺗﺴﺎﻋﺪ،اﻟﻘﺎﻧﻮﻧﻴﺔ اﻟﺘﻲ ﻻ ﺗﺴﻬﻢ ﻓﻲ ﺗﺴﻬﻴﻞ اﻟﻤﻬﺎم اﻟﻴﻮﻣﻴﺔ ﻓﺤﺴﺐ
اﻻﺳـﺘﺸـﺎرات اﻟﻘـﺎﻧﻮﻧﻴـﺔ
(ﺟﻤﻌﻴﺔ اﻟﻤﻼك ﺳﺪاد اﻟﺮﺳﻮم اﻟﻘﺎﻧﻮﻧﻴﺔ اﻟﻤﺴﺘﺤﻘﺔ ﻟﻠﺠﻬﺎت اﻟﺨﺎرﺟﻴﺔ • اﻟﺘﻨﺴﻴﻖ ﻣﻊ اﻟﺴﻠﻄﺎت اﻟﻤﺤﻠﻴﺔ واﻟﻬﻴﺌﺎت اﻟﺤﻜﻮﻣﻴﺔ
Liaising with local and government authorities
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PROCUREMENT TENDERING
ﻣﻨﺎﻗﺼﺎت اﻟﻤﺸﺘﺮﻳﺎت
THE HIGHEST QUALITY OF GOODS AND SERVICES AT C O M P E T I T I V E P R I C E S
أﻋﻠﻰ ﻣﺴﺘﻮﻳﺎت اﻟﺠﻮدة Our expert procurement team finds, acquires, buys goods and specialist services from trusted external sources via a tendering or competitive bidding process.
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Provide competitive and transparent bidding process through centralized procurement services
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Provide recommendation to Association and Board Selection of certified service providers/ suppliers with good management practice
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Cost-effective solutions Set Service Level Agreements and Key Performance Indicators
ﻳﺤﺮص ﻓﺮﻳﻖ اﻟﺨﺒﺮاء ﻓﻲ اﻟﻤﺸﺘﺮﻳﺎت ﻋﻠﻰ إﻳﺠﺎد واﺳﺘﺤﻮاذ وﺷﺮاء اﻟﺴﻠﻊ واﻟﺨﺪﻣﺎت اﻟﻤﺘﺨﺼﺼﺔ ﻣﻦ ﻣﺼﺎدر ﺧﺎرﺟﻴﺔ ﻣﻮﺛﻮق ﺑﻬﺎ ﺑﺎﺗﺒﺎع أﺳﻠﻮب .اﻟﻤﻨﺎﻗﺼﺎت أو اﻟﻌﻄﺎءات اﻟﺘﻨﺎﻓﺴﻴﺔ
ﻟﻠﻤﻨﺘﺠﺎت واﻟﺨﺪﻣﺎت وﺑﺄﺳﻌﺎر ﺗﻨﺎﻓﺴﻴﺔ
• وﺿﻊ إﺟﺮاءات ﺻﺎرﻣﺔ ﻟﻠﻤﻨﺎﻗﺼﺎت ﺗﺘﺴﻢ ﺑﺎﻟﺘﻨﺎﻓﺴﻴﺔ واﻟﺸﻔﺎﻓﻴﺔ ﻣﻦ ﺧﻼل اﻟﺨﺪﻣﺎت اﻟﻤﺮﻛﺰﻳﺔ ﻟﻠﻤﺸﺘﺮﻳﺎت • رﻓﻊ اﻟﺘﻮﺻﻴﺎت ﻟﻠﺠﻤﻌﻴﺔ وأﻋﻀﺎء ﻣﺠﻠﺲ ا دارة • اﺧﺘﻴﺎر ﻣﺰودي اﻟﺨﺪﻣﺔ واﻟﻤﻮردﻳﻦ اﻟﻤﻌﺘﻤﺪﻳﻦ ﻓﻲ ﺗﻄﺒﻴﻖ أﻓﻀﻞ اﻟﻤﻤﺎرﺳﺎت ا دارﻳﺔ .• ﺗﻮﻓﻴﺮ اﻟﺤﻠﻮل ﺑﺄﻓﻀﻞ ﺗﻜﻠﻔﺔ ﻣﻤﻜﻨﺔ • ﺗﺤﺪﻳﺪ اﺗﻔﺎﻗﻴﺎت ﻣﺴﺘﻮى اﻟﺨﺪﻣﺔ وﻣﺆﺷﺮات ا¸داء
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ﺧﺪﻣﺎت ذات ﻗﻴﻤﺔ إﺿﺎﻓﻴﺔ اﻟﻤﻄﻮر، ﻧﺤﻦ ﻧﺘﻔﻬﻢ اﺣﺘﻴﺎﺟﺎت ﻛﻞ ﻣﻦ ّ اﻟﺴﻜﺎن واﻟﻬﻴﺌﺎت اﻟﺘﻨﻈﻴﻤﻴﺔ
إن ﺧﺒﺮﺗﻨﺎ اﻟﻮاﺳﻌﺔ ﻓﻲ اﻟﺘﻌﺎون ﻣﻊ أﺑﺮز اﻟﻤﻄﻮّ رﻳﻦ ،ﻗﺪ ﻣﻜﻨﺘﻨﺎ ﻣﻦ ﺗﻮﻓﻴﺮ ﻣﺠﻤﻮﻋﺔ ﻣﻤﻴﺰة ﻣﻦ اﻟﺨﺪﻣﺎت اﻟﻘﻴﻤﺔ ﻓﻲ ﻋﺪد ﻣﻦ اﻟﻘﻄﺎﻋﺎت ﻣﻨﻬﺎ ﻗﻄﺎع اﻟﻬﻨﺪﺳﺔ واﻟﻬﻴﺌﺎت اﻟﺘﻨﻈﻴﻤﻴﺔ واﻟﺸﺆون ا دارﻳﺔ .وﻧﺤﺮص ﻋﻠﻰ ﺗﻮﻓﻴﺮ ﻫﺬه اﻟﺨﺪﻣﺎت اﻟﻤﺨﺘﺼﺔ ﻗﺒﻞ وأﺛﻨﺎء وﺑﻌﺪ اﻧﺸﺎء أي ﻣﻦ اﻟﻤﺸﺎرﻳﻊ ذات اﻟﻤﺴﺘﻮﻳﺎت اﻟﻤﺨﺘﻠﻔﺔ ﻣﻦ اﻟﺘﻌﻘﻴﺪ واﻟﺼﻌﻮﺑﺔ.
VA L U E A D D E D S E R V I C E S We have immense experience in working with renowned developers. This
U N D E R S TA N D I N G T H E P O I N T O F V I E W
engineering, regulatory bodies and administration. The support services
O F A D E V E LO P E R , E N D U S E R A N D
helps us deliver various value added services across sectors such as may be rendered from pre to post development stages of projects ranging various complexity levels.
• اﻟﻤﺴﺎﻋﺪة ﻓﻲ اﻟﺘﺨﻄﻴﻂ ﻟﻠﻤﺠﻤﻌﺎت اﻟﺴﻜﻨﻴﺔ واﻟﺘﻲ ﺗﺸﻤﻞ وﺿﻊ اﻟﻤﺨﻄﻄﺎت اﻟﻬﻨﺪﺳﻴﺔ ﻟﻠﻤﻨﺎﻃﻖ اﻟﻤﺸﺘﺮﻛﺔ ،وﻣﺮاﺟﻌﺔ اﻟﻬﻨﺪﺳﺔ اﻟﻘﻴﻤﻴﺔ ﺑﺎ ﺿﺎﻓﺔ إﻟﻰ ا¸ﻣﻮر اﻟﻤﺘﻌﻠﻘﺔ ﺑﺎﻟﺼﺤﺔ واﻟﺴﻼﻣﺔ واﻟﺒﻴﺌﺔ • اﻟﻤﺴﺎﻋﺪة ﻓﻲ إﻋﺪاد وﺗﻌﺪﻳﻞ ﻧﻈﺎم اﻟﻤﻠﻜﻴﺔ اﻟﻤﺸﺘﺮﻛﺔ وﺣﻔﻆ اﻟﺴﺠﻼت اﻟﺨﺎﺻﺔ ﺑﻬﺎ • اﻟﻤﺴﺎﻋﺪة ﻓﻲ اﻟﺘﺨﻄﻴﻂ ﻟﻤﻮاﻗﻒ اﻟﺴﻴﺎرات وﻃﺮق ﺗﺨﺼﻴﺼﻬﺎ • إدارة ﻣﺮﺣﻠﺔ ﺗﺴﻠﻴﻢ اﻟﻤﺸﺮوع • إدارة ا¸ﻣﻮر اﻟﻤﺘﻌﻠﻘﺔ ﺑﺎﻟﻄﺎﻗﺔ ﻓﻲ اﻟﻤﺸﺮوع • اﻋﺘﻤﺎد اﻟﻤﺒﻨﻰ ﻣﻦ داﺋﺮة ا¸راﺿﻲ وا¸ﻣﻼك واﻟﺘﻨﺴﻴﻖ ﺑﻴﻦ اﻟﻤﻘﺎول واﻟﻤﺴﺘﺸﺎرﻳﻦ اﻟﻬﻨﺪﺳﻴﻦ
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Assistance in community planning including common area space
A R E G U L AT O R Y B O D Y
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planning, Value Engineering and Health, Safety and Environment review Assistance on Jointly Owned Property Declaration and its filing
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Assistance on parking allocation and planning
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Handover management
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Energy management
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RERA building certification and liaising with contractor and consultants
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Q U A L I T Y, H E A LT H AND SAFETY INVESTING IN A H E A LT H Y C O M M U N I T Y
We regularly conduct several stringent health-related and safety checks to ensure the well being of the community. •
Health, Safety and Environment Awareness and Risk Management
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Periodic Health & Safety Inspection and Audit
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Health and Safety Implementation and continuous monitoring of compliance
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Develop, implement and manage emergency procedure including evacuation and regular mock fire drill
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ﻧﺤﺮص ﺑﺎﺳﺘﻤﺮار ﻋﻠﻰ اﻟﺘﺪﻗﻴﻖ اﻟﺼﺎرم ﻟﻜﺎﻓﺔ ا¸ﻣﻮر اﻟﻤﺘﻌﻠﻘﺔ ﺑﺎﻟﺼﺤﺔ .واﻟﺴﻼﻣﺔ ﻛﻲ ﻳﻨﻌﻢ اﻟﺴﻜﺎن ﺑﺄﻋﻠﻰ ﻣﺴﺘﻮﻳﺎت اﻟﺮاﺣﺔ • ﻧﺸﺮ اﻟﻮﻋﻲ ﺣﻮل ا¸ﻣﻮر اﻟﺼﺤﻴﺔ واﻟﺒﻴﺌﻴﺔ وإدارة اﻟﻤﺨﺎﻃﺮ • اﻟﺘﺪﻗﻴﻖ ﺑﺎﻧﺘﻈﺎم ﻋﻠﻰ ﻣﻌﺎﻳﻴﺮ اﻟﺼﺤﺔ واﻟﺴﻼﻣﺔ • ﺗﻄﺒﻴﻖ أﻋﻠﻰ ﻣﻌﺎﻳﻴﺮ اﻟﺼﺤﺔ واﻟﺴﻼﻣﺔ وﻣﺮاﻗﺒﺘﻬﺎ ﺑﺸﻜﻞ دوري
ﻣﺴﺘﻮﻳﺎت ﻋﺎﻟﻴﺔ اﻟﺠﻮدة ﻟﻠﺼﺤﺔ واﻟﺴﻼﻣﺔ ﻧﺴﺘـﺜﻤﺮ ﻓﻲ ﺑﻨﺎء ﻣﺠﺘﻤﻊ ﻳﻨﻌﻢ ﺑﺎﻟﺼﺤﺔ
• وﺿﻊ ا ﺟﺮاءات اﻟﺼﺎرﻣﺔ ﻟﻤﻌﺎﻟﺠﺔ اﻟﺤﺎﻻت اﻟﻄﺎرﺋﺔ وﺗﻄﺒﻴﻘﻬﺎ وإدارﺗﻬﺎ وﻳﺸﻤﻞ ذﻟﻚ إﺧﻼء اﻟﻤﺒﻨﻰ واﻟﺘﺤﻘﻖ ﺑﺎﺳﺘﻤﺮار ﻣﻦ ﻓﻌﺎﻟﻴﺔ ﻧﻈﺎم اﻟﺤﺮاﺋﻖ • ﺿﻤﺎن اﻻﻟﺘﺰام اﻟﺼﺎرم ﻓﻲ ﺗﻄﺒﻴﻖ أﻋﻠﻰ ﻣﻌﺎﻳﻴﺮ اﻟﺼﺤﺔ واﻟﺴﻼﻣﺔ
Monitoring and ensuring compliance in terms of health and safety aspect
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UTILITY MANAGEMENT FOR INCREASED AIR CONDITIONING EFFICIENCY
We have a dedicated division that provides reliable billing administration, payments and collections service for chilled water supply, across its entire network of registered buildings. By partnering with leading international utilities metering providers, we ensure accuracy and reliability in meter reading, meter maintenance and invoicing.
وﻣﻦ ﺧﻼل ﺷﺮاﻛﺘﻨﺎ ﻣﻊ اﻟﺸﺮﻛﺎت اﻟﺮاﺋﺪة.وﺗﺤﺼﻴﻠﻬﺎ ﻟﻜﻞ اﻟﻤﺒﺎﻧﻲ اﻟﻤﺴﺠﻠﺔ ﻟﺪﻳﻨﺎ ﻓﺈﻧﻨﺎ ﻧﻀﻤﻦ ﻟﻠﻤﺴﺘﻬﻠﻜﻴﻦ اﻟﺪﻗﺔ واﻻﻋﺘﻤﺎدﻳﺔ ﻓﻲ ﻗﺮاءة، ﻓﻲ ﺧﺪﻣﺎت اﻟﻄﺎﻗﺔ³ﻋﺎﻟﻤﻴ .اﻟﻌﺪادات ﻣﻊ اﻟﺤﺮص ﻋﻠﻰ ﺻﻴﺎﻧﺘﻬﺎ وإﺻﺪار اﻟﻔﻮاﺗﻴﺮ اﻟﺪورﻳﺔ
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Strong invoicing policies and procedures
• ﺳﻴﺎﺳﺎت ﺻﺎرﻣﺔ ﺻﺪار اﻟﻔﻮاﺗﻴﺮ وإﺟﺮاءات ﺳﺪادﻫﺎ
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Comprehensive 48-hour customer service response system
ﺳﺎﻋﺔ48 • ﻧﻈﺎم اﻻﺳﺘﺠﺎﺑﺔ ﻟﻤﺘﻄﻠﺒﺎت اﻟﻌﻤﻼء ﺧﻼل
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Management of customer registration including security deposit
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Monthly invoicing to customers
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Managing payment and collection transactions
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Easy-to-pay options: including cash, cheque, bank transfers and online payments
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ﻟﺪﻳﻨﺎ ﻗﺴﻢ ﻣﺘﺨﺼﺺ ﻳﻮﻓﺮ ﺧﺪﻣﺎت إدارة اﻟﺘﻜﻴﻴﻒ ﺑﺎﻟﻤﻴﺎه اﻟﻤﺒﺮدة وﺳﺪادﻫﺎ
Deep insight into customer demand and usage behaviors
إدارة اﻟﺨــﺪﻣــﺎت إدراة اﻟﺘــﻜﻴﻴﻒ ﺑـﺎت ﻓﻲ ﻏـﺎﻳـﺔ اﻟﺴـﻬﻮﻟﺔ
• إدارة ﺷﺆون ﺗﺴﺠﻴﻞ اﻟﻌﻤﻼء ﺑﻤﺎ ﻓﻴﻬﺎ إﻳﺪاﻋﺎت اﻟﻀﻤﺎن • ﻓﻮاﺗﻴﺮ اﻟﻌﻤﻼء اﻟﺸﻬﺮﻳﺔ • إﺻﺪار اﻟﻔﻮاﺗﻴﺮ اﻟﺸﻬﺮﻳﺔ ﻟﻠﻌﻤﻼء وﺿﻤﺎن ﺳﺪاد اﻟﺪﻓﻌﺎت وإﺻﺪار إﻳﺼﺎﻻت اﻟﺪﻓﻊ واﻟﺘﺤﻮﻳﻼت اﻟﻤﺼﺮﻓﻴﺔ، واﻟﺸﻴﻜﺎت، وﺗﺸﻤﻞ اﻟﻤﺒﺎﻟﻎ اﻟﻨﻘﺪﻳﺔ:ﻣﻴﺴﺮة ﻟﻠﺴﺪاد • ﺧﻴﺎرات ّ واﻟﻤﺪﻓﻮﻋﺎت ﻋﺒﺮ ا ﻧﺘﺮﻧﺖ • اﺗﻄﻼع واﺳﻊ ﻋﻠﻰ ﻣﺘﻄﻠﺒﺎت اﻟﻌﻤﻼء وﺣﻴﺜﻴﺎﺗﻬﺎ
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RECOGNITION
Awards
WE HAVE BEEN RECOGNIZED
• •
BY THE BEST
Emirates Energy Star Award - Energy Management Award
اﻟﺠﻮاﺋـﺰ
اﻟﺘـﻘـﺪﻳــﺮ
ﺟﺎﺋﺰة ا ﻣﺎرات ﻟﻠﻄﺎﻗﺔ- • ﺟﺎﺋﺰة ﻛﻔﺎءة اﻟﻄﺎﻗﺔ ﻟﻠﻘﻄﺎع اﻟﺨﺎص
Integrated Management System Award (ISO 9001, ISO 14001 and OSHAS 18001)
(OSHAS 18001 وIS 14001 ،ISO 9001) • ﺟﺎﺋﺰة ﻧﻈﺎم ا دارة اﻟﻤﺘﻜﺎﻣﻞ
ﺣﺼﺪﻧﺎ ﻓﻲ دﻳـﺎر أﻓﻀﻞ اﻟﺠﻮاﺋـﺰ
Deyaar Owners Association Management LLC has developed a management system that meets the requirements of ISO 9001, OHSAS 18001 and ISO 14001 - ISO 9001 sets out the criteria for the quality management system; - OHSAS 18001 sets out the criteria for the Occupational Health and Safety management system - ISO 14001 sets out the criteria for the Environmental Management System •
Best Building Management - Quality Rating Award (“Grade A”)
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Ministry of Interior Awards for Conducting and Participating
وﺿﻌﺖ ﺟﻤﻌﻴﺔ إدارة اﻟﻤﻼك ﻓﻲ ﺷﺮﻛﺔ دﻳﺎر ﻧﻈﺎم إدارة ﺗﻠﺒﻲ ﺟﻤﻴﻊ ﻣﺘﻄﻠﺒﺎت
وﺷـﻬـﺎدات اﻟﺘﻘﺪﻳـﺮ
ISO 14001 وOHSAS 18001 ،ISO 9001 ﻣﺠﻤﻮﻋﺎت ﻣﻦ ﻣﻌﺎﻳﻴﺮ ﻧﻈﺎم إدارة اﻟﺠﻮدة؛ISO 9001 ﻟﺘﺤﺪﻳﺪ ﻣﻌﺎﻳﻴﺮ اﻟﺼﺤﺔ واﻟﺴﻼﻣﺔ اﻟﻤﻬﻨﻴﺔOHSAS 18001 ﻟﺘﺤﺪﻳﺪ ﻣﻌﺎﻳﻴﺮ ﻧﻈﺎم ا دارة اﻟﺒﻴﺌﻴﺔISO 14001 ( ﺟﺎﺋﺰة ﺗﺼﻨﻴﻒ اﻟﺠﻮدة )ﻓﺌﺔ أ- • ﺟﺎﺋﺰة أﻓﻀﻞ إدارة ﻟﻠﻤﺒﺎﻧﻲ • ﺷﻬﺎدات وزراة اﻟﺪاﺧﻠﻴﺔ ﻧﺠﺎح ﻋﻤﻠﻴﺎت ا ﺧﻼء
Emergency Drills
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