Annual Report 2011 Social Balance sheet

Page 1

Annual Report | 2011 Social Balance Sheet

Summary Presentation 04 Consolidation and acknowledgement 06 Brazilian industry adheres to the principles for sustainable insurance development of the UN

1

2

Regulatory and supervisory, institutional representation and education bodies of the Brazilian insurance industry

The Brazilian insurance market 32 Operation framework by segments, groups and branches of insurance 37 Operation data of

10 National System of Private Insurance 15 Supplementary Health System 19 Institutional Representation of the insurance industry 27 National School of Insurance

the market

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4

5

CNseg

FenSeg

FenaPrevi

50 National Confederation

132 The General

164 The Person

of General Insurance,

Insurance Segment

coverage Segment

Private Pension and Life, Supplementary Health and Capitalization Companies (CNseg)

6

7

8

FenaSaĂşde

FenaCap

DPVAT

182 The Supplementary

214 The Capitalization

226 The traffic

Health Segment

9 State Trade Unions 232 Activities

Segment

road insurance

Social Balance Sheet 256 Social responsibility of the companies

Presentation Consolidation and acknowledgement

Year where Brazilian economics reached the 6th position among the most powerful countries in the world, surpassing United Kingdom, 2011 makes the history of the Brazilian insurance industry as the overcoming year. Estimations Overcoming, targets overcoming, challenges overcoming! Even under unfavorable macroeconomic conditions, with the crisis in Europe and USA forcing the adoption of preventive and restrictive internal actions, the insurance industry grew and developed. It grew in size, improved in quality, increased policyholder and consumer respect, built innovation and added value to products and services. In numbers, the market strength, represented by CNseg, is impressive: growing of 17% against an evaluation of 12%, with estimating value of R$218.65 billion, the equivalent to 5.4% of the Gross Domestic Product – Brazilian GDP, as it may be shown in the following pages. We could unquestionably say that we are recognized today as one of the institutional sides of Brazil that works. Progressive and modern, guided by rigorous ethical principles, worried about the transparent professional management, the insurance market boasts economic strength and credibility. It is aware about the role it plays as well its mission, so that Brazil reaches even more relevant socioeconomic results in the next years. It is the nature of insurance to enable peace and safety to the citizen, business and investment. A better future for all depends on such safety. By offering factual support for agribusiness, financial and environmental risks management, through products development such as Rural, Credit and Guarantee, and Environmental Insurances, measuring its reach and recovering their concrete effects, we are contributing for this more prosperous and safe future.

As we have been repeated, also the government is benefited. The analysis, underwriting and supervision of these risks are essential for the Government tranquility. We act as development promoters, therefore progress agents. And we also act as Government partners helping the implementation of public policies, as is the case of Health, by enabling access for millions of people to quality benefits and services. As in the real outlook of the access to microinsurance for millions of new policyholders, a more and more near reality due to agreements, determination of the private sector and fighting against bureaucracy. Another highlight point during the year of 2011 was the incentive for innovation, an increasingly distinguishing development parameter amongst countries. The successful Antonio Carlos de Almeida Braga Insurance Innovation Award consolidated the market concern to improve procedures more and more, on behalf of the policyholder and consumer. This year, we are going to perform the second award edition, focused on Sustainability, theme that will definitely monopolize the 2012 agenda because of Rio+20 to be held in Rio de Janeiro. The insurance industry intends to attend the debates conference as well to adhere to the principles for sustainable insurance, proving its commitment to this critical issue for the future of the planet. Seeking the consolidation and acknowledgement on the insurance industry relevance for the Country economic and social development should be for us, after all, a high-priority issue. Jorge HilĂĄrio GouvĂŞa Vieira President | CNseg

Brazilian Industry adheres to the UN principles for sustainable insurance

Sustainability is the watchword within the

quality and sustainable use of the environment;

worldwide insurance industry. The concept is

to consider the socio-environmental impacts

inherent to the insurance activity, taking into

and costs in its asset management and in the

account the nature of insurance risks prevention

risk analysis, based on every institution’s internal

and management. The insurance market experience

policies and other guidelines; to promote the

to measure the risks and to act preventively may

conscious consumption of natural resources

contribute to alert the society for the current

and their derivatives in the internal processes;

changes that affect the planet.

to inform, to sensitize and to commit the

Aware of its role as major voice of the Brazilian

stakeholders, on ongoing basis, in the institution’s

insurance industry, CNseg has been developing,

policies and practices of sustainability; to promote

for years, initiatives to diffuse and to strength

the efforts cooperation and interaction amongst

the sustainability concept within the market.

the signatory companies of this protocol.

In

Insurance

During the second quarter 2011, CNseg formed

Companies Trade Unions of Rio de Janeiro and

a Working Group, composed by representatives

EspĂ­rito Santo and the Ministry of Environment

from the market, and ordered a research

signed the Letter of Intent for the Green

encompassing 28 insurance companies that

Insurance, with the view to promote studies and

represent 80% of the market total income.

actions aiming the sustainable development and

The main results were the following: almost 60%

environment protection.

of the Brazilian insurers constitute companies

Amongst the guidelines, are the following: to

or use their customer relationship channels

offer insurance, private pension and capitalization

to stimulate sustainable practices; half of the

products that encourage the population life

insurers researched develops or are studying

September

2009,

CNseg,

the

new products related to socio-environmental

The initiative to adhere to the Principles for

issues; 75% have practices for reducing the

Sustainable Insurance, following detailed in this

paper usage, the power, and encourage selective

edition, is in accordance with that the Brazilian

collection and scrap recycling; the principles for

insurance industry has been defending over the

the eco-efficiency are present in 50% of them (a

years and, thereby, reinforces the culture and

sample is the elimination of the paper process

diffusion of this concept within the Brazilian

print, through the scanning of claims consults and

industry. The value of socially responsible and

file); 60% of the companies develop the internal

sustainable companies is already a market fact

public commitment actions with the theme; and

around the world.

25% of the companies adopt socio-environmental

including the insurers, has already created

criteria to contract providers, and above 30%

specific area to study the actions addressing

are

the green economics, as showed the already

introducing

such

criteria

or

analyzing

In Brazil, many companies,

their application.

mentioned research.

In December, CNseg became part of the Global

The challenge now is to make known the

Group of the Principles for Sustainable Insurance

excellence practices, in order they encompass in

of the United Nations Environment Programme

a pragmatic way, all the insurance industry chain,

Finance Initiative (UNEP FI), by adhering to the

influencing the behavior of customers, investors,

Principles for Sustainable Insurance, that will be

society, regulatory agencies and Government.

launched officially in June 2012, during the UN Conference on Sustainable Development, the Rio+20, in Rio de Janeiro.

Solange Beatriz Palheiro Mendes Executive Director | CNseg

1 Regulatory and supervisory, institutional representation and education bodies of the Brazilian insurance industry

National System of Private Insurance The National System of Private Insurance is composed by the National Council of Private Insurance (CNSP), the Superintendence of Private Insurance (Susep) and the companies with authority to operate private insurance, reinsurance, capitalization, open private pension entities, also encompassing the insurance and reinsurance brokers, as provided for the Decree-Law no. 73, dated November 21st, 1966, subsequently amended by the Decree-Law no. 296/167 and no. 168/1967, Law no. 10.190/2001 and no. 8374/1991, and Complementary Law no. 126/2007 and no. 137/2010. The scheme for the guidelines of private insurance, setting up of its rules and the supervision of the operations in the Brazilian market are under sole jurisdiction of the Federal Government.

National Council of Private Insurance | CNSP The National Council of Private Insurance is

• determining the general features for the

composed by the minister of Finance, at the

insurance, open private pension, capitalization

presidency, the superintendent of Susep and

and reinsurance agreements;

representatives of the Ministry of Justice, Ministry of Social Security, Brazilian Central Bank and Securities Commission. under exclusive authority of CNSP: policy of private insurance; creation,

of Susep; • dictating the criteria of constitution for the

• establishing the guidelines and rules for the the

reinsurance operations; • being aware on the appeals against decision

It may be highlighted the following activities

• regulating

• establishing the general guidelines for the

insurance, capitalization, open private pension and reinsurance companies, setting up the legal

organization,

and technical limits of the relevant operations;

operation and supervision of those who carry

• regulating the market brokerage and the

out activities ancillary to the National System

broker profession.

of Private Insurance, as well as the relevant sanctions applicable;

Council of Appeals of the National System of Private Insurance, Open Private Pension and Capitalization | CRSNSP

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The Council of Appeals of the National System

acts bound to its activities, was approved by the

of Private Insurance, Open Private Pension and

Decree no. 2.824/98. The CRSNSP purpose is to

Capitalization is a collective body, part of the basic

try, in last administrative instance, the appeals

framework of the Ministry of Finance, founded

against decisions of Susep. It is composed by

in October, 1998 by the Provisional Presidential

six full members and their deputies, being one

Decree-1689-5 that amended the Law no. 9.649 of

representative of the Ministry of Finance, as

May of the same year. The CRSNSP bylaw, setting

president, one representative of Susep, as vice

forth the authorities, terms and other procedural

president, one representative of the Secretariat

of Economic Law of the Ministry of Justice, one

Council in the decisions. The Executive Office of

representative of Fenaseg, one representative

the CRSNSP is held by Susep.

of FenaPrevi, and one representative of Fenacor.

The meetings of the Council are public and

A Counsel to the Federal Treasury also acts in the

require the quorum of, at least, two-thirds of

CRSNSP, holding a position on the appeals and

its members.

providing legal assistance to the president of the

Superintendence of Private Insurance | Susep The Superintendence of Private Insurance is

In December, 2011, the composition of the Board

an autarchy bound to the Ministry of Finance,

of SUSEP was the following:

whose duty is to regulate and to supervise the insurance, open private pension, capitalization and reinsurance markets, and the qualified

Superintendent

Luciano Portal Santanna

insurance and reinsurance brokers. Susep is managed by a Board of Directors,

Technical Director

Danilo Cláudio da Silva

composed by the superintendent, as president, and four directors, appointed by the minister of Finance, amongst found competent and

Director of Authorizations

Nelson Victor Le Cocq D’Oliveira

soundness of character people, named by the President of Brazil or to whom, by delegation, is liable for. The Secretary-General, the Attorney General and the Head of Office also attend the Board meetings, without voting right.

The Board is

liable for establishing the general guidelines of the autarchy, aiming at organizing the activities

Director of Supervision

Carlos Roberto Amorelli

Director of Management

Helena Mulim Venceslau

Secretary-General

Getulio Souza Rego

Attorney General

Bruno Perrut Ferreira

of the market, complying with and enforcing the National Council of Private Insurance – CNSP resolutions, and approving orders, circulars and opinions of guidance on matters under its authority. The superintendence of Susep was chaired

Gustavo Adolfo Araujo Caldas

Head of Cabinet

deputy

up to June, 2011 by Paulo dos Santos, who was thenceforth substituted by Luciano Portal Santanna, who held a position as Attorney General of the Public Prosecutor at Susep (PF/Susep) since June, 2000.

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In 2011, the four Executive Boards of Susep had

2011 ORGANIZATION CHART

specific duties and authorities, separated into the segments of Supervision, Technical, Authorization and Management, namely: • in the Executive Board of Authorizations – GABIN

DIRAT were included the General Coordination Offices of Registration and Authorizations – CGRAT, and of Products – CGPRO; • in the Technical Executive Board – DITEC were the General Coordination Office of Solvency

ASIMP

ASTEC

ERGDF

Monitoring – CGSOA, liable for monitoring the

Technical Assistant

liabilities and assets, the property and the risks inherent to insurance operations;

Secretariat

• in the Executive Board of Supervision – DIFIS were the General Coordination Office of Direct Supervision – CGFIS, and the General

ASPAR

Coordination Office of Trials – CGJUL, that administrates and try all the consensual administrative actions; • in the Executive Board of Management – DIRAD

Internal Audit

were the General Coordination Offices of Management – CGADM, of Planning – CGPLA, and of Information Technology – CGETI; and • in the Office framework, directly referring to

COPAC

COAUD

the Superintendent, were the Internal Audit, the Disciplinary Board, the Public Prosecutor bound to Susep, and the General Office which

Coord Coordination

embodied the Customer Service.

Secretariat

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Enforceable Bodies of the Public Prosecutor

Superintendent

SEGER

Secretariat

CODOC

COATE

COSEC

CORIN

COLLECTIVE BODY Assistant

DIATE

DIRE

DICAL

CODIN

Management RS (101.1)

Management SP (101.1)

CNSP Assistant

Head of Department MG (FG-1)

Head of Department PA (FG-1)

CRSNSP

DIPAM

COGER

PUBLIC PROSECUTOR

Litigious Procedures – Legal

Litigious Procedures – Administrative

DIRAD

DIRAT

DIFIS

DITEC

ASTEC

ASTEC

ASTEC

ASTEC

Consultations, Corporate Matters and Special Regimes Procedures

Administrative Matters Procedures

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Regulatory performance

The insurance market, in 2011, showed growth

In 2011, Susep promoted important changes

around 17%, surpassing with comfort the Brazilian

regarding

GDP oscillation.

aiming

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at

its being

regulatory in

performance,

accordance

with

the

Regarding to 2012, the perspective is the

best international practices of control and

continuity of the segment growth. The favorable

supervision of the insurance market, in order to

moment of the Brazilian economics, in addition

promote transparency and to create ways for

to the works the Government is performing,

improving the corporate governance of the

considering the World Cup and Olympic Games,

entities of the sector.

are the major reasons for such growth.

Amongst such relevant changes made, are the

The performance focus of Susep, for 2012, is

normative proposed by Susep and approved by

the development of new products, a greatest

CNSP. One of the resolutions signed into law

consumer protection and fight against marginal

refers to the regulation of the microinsurance, a

market that during 2011 had its first and

product that aims at benefiting the low-income

significant step, with the favorable decision

population, determining that the sales could

of the Federal Regional Appellate Court that

be made through remote means, such as cell

suspended the activities of an association that

phones and internet. This is the first step to this

sold insurance irregularly.

possibility is extended, in the future, to all the

The autarchy also studies the creation of a

types of insurance.

specific area of development that would be

Other normative published refers to the basic

liable for planning the expansion of the market

rules to create and operate the self-regulatory

and evaluating the creation of new products

entities of the insurance brokerage. The self-

within the market, besides operating project of

regulatory entities will act as ancillary to Susep,

financial education.

that could make void the decisions made by

Susep expects to increase its staff during 2012

the entities, amplifying or reducing the fine

and waits for authorization of the Ministry of

and penalty applicable, in case there is evidences

Planning to nominate new servants approved in

of irregularity.

the last civil-service examination, held in 2010.

Supplementary Health System The Law no. 9.656/98 defines Health Care Plan

• Dental Cooperative: non-profit civil society

Provider as the Legal Entity constituted under

of persons, constituted as set forth in the Law

the modality of civil association or business

no. 5.764/71 (General Law of the Cooperatives),

corporation, cooperative or self-management

operating dental plans only;

entity, operating product, service or contract for

• Philanthropy: non-profit entities operating

continued services or coverage of care costs at

private health care plans, which have obtained

pre or post established price, for undetermined

Certificate of Philanthropic Entity issued by the

term. Its purpose is to ensure health care, without

National Council of Social Care – CNAS and

financial limit, through the faculty of access and

Declaration of Federal, State or Municipal Utility

service by health practitioners or services, freely

issued by qualified agencies;

chosen, being or not part of the accredited,

• Group

Medicine:

companies

or

entities

agreed or referenced network, aiming the

operating private health care plans, unless

medical, hospital and dental care, payable fully or

those classified in the previous modalities;

partially at the expense of the agreed operator,

• Group Odontology: companies or entities

upon reimbursement or direct payment to the

operating dental plans only, unless those

provider, on account and order of the consumer.

classified in the previous modalities;

The Supplementary Health segment includes the

• Specialized Health Insurance Company:

following operation modalities:

insurance companies authorized to operate

• Benefits Administrator: legal entity whose

health insurance, in its Articles of Incorporation

proposal is to contract group plans as offeror

whereof should prohibit the operation in any

or to provide services to legal entities that

other lines of insurance.

contract private and group health care plans;

no. 10.185 required the insurance companies

• Self-management: entities operating health

that already operated in the health insurance

In 2001, the Law

care services or companies that through its

segment

human resources department are liable for the

insurance companies, becoming subject to

private health care plan of their active and retired

a new regulatory and supervision structure

employees, pensioners and former employees

bound to the Ministry of Health, associated

and corresponding family groups, as well of the

with

participants and dependents of natural persons

plans operators.

would

other

change

modalities

into

of

specialized

private

health

or legal entities associations, foundations, trade unions, professional associations or similar; • Medical Cooperative: non-profit civil society of persons, constituted as set forth in the Law no. 5.764/71 (General Law of the Cooperatives), operating private health care plans;

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Council of Supplementary Health | CONSU Established by the Law no. 9.656/98 and

of general policies and guidelines for the

subsequently amended by the Decree no.

supplementary health segment;

4.044, dated December 6 , 2001, the Council of

• to approve the ANS management agreement;

Supplementary Health is collective body part

• to supervise and to monitor the ANS actions

th

of the regimental structure of the Ministry of

and operation;

Health, composed by the Ministry of Justice, as

• to set general guidelines for constitution,

president, and by the ministers of Health, Finance

organization, operation and supervision of the

and Planning, Budget and Management, and

companies operating products referred to in

also the president of ANS, as secretary of the

the Law no. 9.656/98;

meetings. The authority of CONSU is to carry out

• to deliberate on the creation of advisory

the following activities:

related technical chambers, so that to subsidize

• to establish and to supervise the enforcement

the decisions.

National Agency of Supplementary Health | ANS Established by the Law no. 9.961, dated January

operators and administrators of private health

28 , 2000, ANS is autarchy governed by special

care plans, in compliance with their peculiarities;

regime, bound to the Ministry of Health.

• to decide on the establishment of the

Its mission is to promote the defense of the

sub-segmentations to the types of plans

public interest in the supplementary health

defined in the Items I to IV of the Article 12 of

care, regulating the operating companies from

the Law no. 9.656/1998;

th

different segments, including in respect of their

• to authorize readjustments and reviews of the

relationships with providers and consumers,

pecuniary considerations of the private health

contributing thereby for the development of

care plans, according to the general parameters

health actions within the Country. Amongst their

and guidelines determined by the Ministry of

authorities, it may be highlighted the following:

Finance and the Ministry of Health, jointly;

• to propose general policies and guidelines to

• to promulgate rules and standards to send

the National Council of Supplementary Health

economical and financial information by

– CONSU for regulating the supplementary

the operators, aiming the ratification of the

health sector;

readjustments and reviews;

• to establish quality and coverage benchmarks

• to supervise the activities of the operators of

and indicators in health care for the services

private health care plans and to oversee that

provided by the operators themselves and

the rules relevant to their operation are being

those provided by third parties;

complied with;

• to establish standards of reimbursement to the Single Health System; • to regulate the concepts of pre-existent disease and injury; • to define, with the purpose to apply the Law no. 9.656/1998, the segmentation of the 16

• to become joined to the consumer protection bodies, aiming the effectiveness of the protection and defense for the consumer of private health care services, complying with the set forth in the Law no. 8.078, dated September 11th, 1990.

Supplementary Health Chamber | CAMSS CAMSS is advisory nature body of the ANS

the Santas Casas de Misericórdia, Philanthropic

framework, as per the Law no. 9.961/2000, whose

Hospitals and Entities; National Confederation

main purpose is to promote the discussion of

of

relevant themes for the supplementary health

Commerce; Workers Central Labor Union;

sector in Brazil, in addition to subsidize the ANS

Trade

decisions. The Supplementary Health Chamber is

Trade Union; National Federation of Private

composed by the following members:

Insurance and Capitalization Companies –

• the CEO of ANS, or his/her deputy, as president;

Fenaseg, succeeded by the National Federation

• one Director of ANS, as secretary;

of Health – FenaSaúde; Brazilian Medical

• one representative of the following ministries:

Association;

Finance, Social Security, Work and Job, Justice,

Industry;

National

Union

Council;

Confederation Social

of

Democracy

• one representative of each entity asfollows: self-management segment of health care;

and Health; and

group medicine companies; medical services

entity as follows: National Council of Health;

cooperatives operating the supplementary

National Council of State Health Secretaries;

health;

National

dental services cooperatives operating the

• one

representative

Secretaries;

Council

of

of

Federal

each

body

Municipal Medical

Health Council;

Federal Dental Council; Federal Council of

group

odontology

companies;

supplementary segment; • two

representatives

of

the

following

Nursing; Brazilian Federation of Hospitals;

entities: consumer protection, associations of

National Confe-deration of Heath, Hospitals,

consumers of private health care plans, entities

Establishments and Services; Confederations of

of people with special needs and pathologies.

ANS Organizational Chart

PRESI SECEX DICOL DIDES DIGES DIOPE

| | | | | |

Presidency Executive Secretariat Collective Executive Board Executive Board of Sectorial Development Executive Board of Management Executive Board of Operators Rules and License DIFIS | Executive Board of Supervision DIPRO | Executive Board of Products Rules and License SEGER | General Office ORG VINC  |  Bound Agencies OUVID | Ombudsman Service AUDIT  | Internal Audit PPCOR  | Disciplinary Body PROGE | Public Prosecutor in the ANS CEANS | Committee on Ethics CAMSS  | Supplementary Health Chamber

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Collective Executive Board The decisions in the ANS are made by the Collective Executive Board, whose composition in December, 2011 was the following: Organization Chart | ANS

Chief Executive Officer

He joined ANS in November, 2009 taking position as Director of Sectorial Development. In April, 2010 he became to accumulate the position as CEO, succeeding Fausto Pereira dos Santos.

Director of Products Rules and License

Since August, 2010, succeeding Alfredo Luiz de Almeida Cardoso.

Director of Sectorial Development

He joined ANS in 2009, taking position as assistant director of the Executive Board of Operators Rules and License and the General Office of ANS, where remained up to April, 2011, when he took position in the Executive Board of Sectorial Development.

Maurício Ceschin

Bruno Sobral de Carvalho

Eduardo Sales

André Longo Araújo de Melo

Director of Supervision

Director of Management

Director of Operators Rules and License Leandro Reis Tavares Acting Director of Sectorial Development

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In July, 2006 he took the first term as Director of Supervision, to where he returned in August, 2010 for the second term.

Approved in the Committee on Social Affaris (CAS) of the Federal Senate, in November 30th, 2011, succeeding Hésio de Albuquerque Cordeiro.

He joined ANS in November, 2009 taking position as Director of Supervision, where remained up to August, 2010 when became holder of the Executive Board of Operators Rules and License.

Institutional Representation of the Insurance Market National Confederation of General Insurance, Private Pension and Life, Supplementary Health and Capitalization Companies | CNseg National Confederation of General Insurance,

knowledge

Private Pension and Life, Supplementary Health

partnerships with the National School of

and Capitalization Companies – CNseg.

Insurance and other education centers in

CNseg, established in August, 2008, is entity of

Brazil and abroad, for development actions of

associative nature, while Fenaseg remains as

knowledge, and political, social and economical

higher level representation entity, of trade union

use of products and services by its associates

nature, associated to the National Confederation

and affiliates;

of the Financial System – CONSIF. The purposes of

in

the

market,

establishing

• the cooperation with the regulatory agencies,

the action of CNseg are the following:

with the purpose to improve the regulatory

• the increasing participation of the market in

milestone of the market, particularly by seeking

the Brazilian economics; • the promotion of the insurance, private pension, supplementary health and capitalization in all

its simplification and consequent reduction of costs, for the consumer benefit; • the

studies

development

and

databases

of their aspects, divulging to society its role as

maintenance for shared use by its associates

promoters of the development, representatives

and affiliates;

of the progress and participants of the future; • the incentive and adoption of practices and behaviors that distinguish the market;

• the systematic prevention and fight against the abuse and fraud in operations of the insurance industry;

• the inclusion of new consumers for the market

• the identification and facing of the inhibitor

products and services, especially by supporting

factors to market growth; and the market

to development of new insurance coverages

strengthening of the market in all of its

and new operational standards;

segments, considering the plurality of the

• the promotion to research and to generate

companies operating therein. Full Report on Chapter 3

National Federation of General Insurance | FenSeg FenSeg is intended for developing specific activities of the lines of insurance whose segment is referred to as "general insurance". Its purpose is to bring together and to represent its associates, even before Government, by seeking to strengthen the economic segments it represents and its relationship with society, so that to contribute to the economical and social development of the Country. Its purposes are the following:

• to exercise the political and institutional representation of the general insurance segments; • to promote the permanent defense of the interests by the segment represented in the market, government, institutions of the civil society and further entities; • to represent the associates judicial or extra-judicially; • to act in the creation and improvement of laws, rules and regulations that increase the efficiency of the economic sector represented,

19

upon

interaction

and

cooperation

with

• to promote the disclosure of the sector actions

authorities and institutions of the civil society,

and to produce material for disclosure and

within the scope of its operations;

improvemento of the institutional image;

• to establish and to implement policies aiming the market development, within the scope of its operations; • to support and to develop actions in order to put into effect public and private policies of interest by the represented sector; • to promote the integration amongst the associates; • to indicate or to nominate representatives in the public and private agencies, within the scope of its operations; • to develop research and projects, within the scope of its operations; • to develop program for training, qualification and professional certification; • to divulge relevant information to the associates

• to promote and to hold events; • to form and to coordinate technical committees and working groups; • to enforce the Code of Ethics and to put into effect self-regulation actions; • to meet the requests made by its associates in order to guide initiatives or arrangements related to the performance of their own activities; • to create and to keep the required structures in order to achieve their goals and to meet the associates needs; and • to carry out and to provide services to associates upon previous analysis and approval of the Board of Directors of the Central of Services and Protection to Insurance of CNseg.

on topics regarding to its operations;

Full Report on Chapter 4

National Federation of Open Private Pension and Life | FenaPrevi FenaPrevi is a non-profit civil association that

Prospective View

congregates and represents companies and

• To be an independent institution, recognized

entities that compose the segments of open

and valued by the associates, market and

private pension and life acting in the country, in

community, contributing for the personal

addition to similar or fellow institutions operating

insurance and private pension segments.

within the regional or national scope.

Mission

In December of 2011, FenaPrevi counted on

• To contribute for the development of the

77 permanent associates (62 insurance companies

personal

and 15 non-profit open private pension entities)

segments,

and one institutional association.

associates in the regulatory bodies, market

We present below the View, the Mission and the

and community.

Values of FenaPrevi:

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insurance

and

representing

private

pension

institutionally

its

Values • focus on the associates: performing actions in

• respect

for

diversity:

developing

and

consonance with strategic interests, listening

sponsoring actions that respect and valorize

to and respecting their needs, and analyzing

the individual and cultural differences;

their impacts within the companies; • continuous excellence: working focused on strategic goals, creating alternatives that bring

• ethics: preserving our values, through rectitude as

independent

institution,

aiming

the

associates and community interests;

tangible benefits and results to the associates;

• commitment to community: building credibility

• transparent communication: making available

through responsible action and in concert with

information that add value, working seamlessly with the associates and community; • teamwork: developing actions jointly with the associates, respecting differences and interests

the values of FenaPrevi; • innovation

and

creativity:

developing

innovative and creative solutions for the sector challenges.

of the sector;

Full Report on Chapter 5

National Federation of Supplementary Health | FenaSaúde FenaSaúde is the representation entity of the

The union for these goals makes the Federation

operators of supplementary health plans that

an acting and increasingly recognized entity as

congregates business groups representing 36.2%

institution in the defense of the supplementary

of the beneficiaries of this segment. Amongst

health market.

other duties, FenaSaúde is liable for defending

The values of FenaSaúde are the following:

the stabilization of the regulatory milestone of

• to be an important representation channel

the supplementary health established basically

for the associates, through common ideas,

by the National Agency of Supplementary Health

proposals and tools for the valorization

– ANS, stimulating discussions on the sector

and sustainability of the private activity of

challenges and identifying effective solutions for

health care and best practices to serve the

the market expansion.

population beneficiary;

FenaSaúde, within its role played as institutional

• to value the associates,

representation before society and government,

embracing

valorizes the ideas and aims convergence

of opinion;

their

diversity

respecting and and

freedom

amongst its associates, by seeking a more

• to provide the best conditions within its reach

balanced, efficient and capable sector to satisfy

in order to keep the associates informed on key

the population wishes, with the peculiarities of

issues of common interest;

each company respected.

21

• to keep permanent forums of discussions, to

• to keep agility in the works development with

exchange experiences, to produce knowledge

well-scaled operational structures to meet the

and to develop proposals regarding care,

associates needs;

economical and financial, legal, technical and operating aspects of the supplementary health care sector; • to seek permanently the teamwork, encouraging

• to aim constantly the seamlessness in the communication with the society; • to encourage practices of citizenship and social responsibility.

the participation of all the associates;

Full Report on Chapter 6

National Federation of Capitalization | FenaCap FenaCap is the entity of political and institutional representation of the capitalization companies,

• to promote the integration amongst the associates;

that congregates and represents its associates,

• to appoint and to nominate representatives

by seeking the strengthening of the economic

in the public and private agencies, within the

segments it represents and its relationship with the

scope of its operations;

society, so that to contribute for the economical and social development of the Country.

• to form and to coordinate technical committees and working groups;

Amongst the goals of the FenaCap, are the

• to develop research and projects;

following:

• to promote the dissemination of actions of

• to promote the permanent defense of the interests of the segment represented in the market, government, institutions of the civil society and further entities; • to represent the associates, judicial and extrajudicially; • to act for creating and improving laws, rules and regulations that increase the efficiency of the economic sector; • to establish and to implement policies aiming

the sector; • to promote and to carry out events of interest of its associates; • to look after improving the institutional image of the market; • to enforce the Code of Ethics and to implement self-regulation actions; and • to

promote

instrument

the of

capitalization economical

bond

and

as

social

development of the Country.

the market development, within the scope of its operations;

22

Full Report on Chapter 7

State Trade Unions The trade unions remain affiliated to Fenaseg, that even with the creation of CNseg, continues existing as entity of trade union representation. The non-profit Open Private Pension Entities are joined in a single National Trade Union affiliated to FenaPrevi.

List of Trade Unions Trade Union of Private Insurance,

Trade Union of Private

Trade Union of Private Insurance,

Reinsurance, Open Private

Insurance, Open Private Pension,

Reinsurance, Open Private Pension

Pension and Life, Supplementary

Capitalization and Reinsurance

and Capitalization Companies of

Health and Capitalization

Companies of the States of Minas

the North and Northeast.

Companies of the States of Bahia,

Gerais, Goiás, Mato Grosso and

Sergipe and Tocantins.

Distrito Federal .

Antonio Tavares Câmara President

Augusto Frederico C. Rosa de Matos President

Múcio Novaes de A. Cavalcanti President

Trade Union of Private Insurance,

Trade Union of Private Insurance,

Trade Union of Private Insurance,

Reinsurance, Open Private

Capitalization, Reinsurance and

Reinsurance, Open Private

Pension and Capitalization

Open Private Pension Companies

Pension and Capitalization

Companies of the States of

of the State of Rio Grande do Sul.

Companies of the States of

Rio de Janeiro and Espírito Santo.

Paraná and Mato Grosso do Sul. João Gilberto Possiede President

Julio Cesar Rosa President

Luiz Tavares Pereira Filho President

Trade Union of Private Insurance,

Trade Union of Insurance, Open

National Trade Union of Open

Reinsurance, Open Private Pension

Private Pension and Capitalization

Private Pension Entities.

and Capitalization Companies of

of the State of São Paulo.

the State of Santa Catarina. Paulo Lückmann President

Mauro César Batista President

Francisco Alves de Souza President

Full Report on Chapter 9

23

National Federation of the Insurance Brokers | Fenacor The National Federation of Private Insurance and

Full Executive Board

Reinsurance Brokers, Capitalization, Open Private

The Full Executive Board for the 2010/2014 term is

Pension and Insurance and Reinsurance Brokerage

composed by the following members:

Companies – Fenacor, is a higher level trade union entity, recognized by the Ministry of Labor and Employment, by the State Trade Union Letter issued on March 21st, 1975, that represents judicial and extra-judicially 26 Affiliated Trade Unions, in

President

Vice-President

Robert Bittar

Vice-President

Paulo Roberto Sousa Thomaz

Vice-President

Roberto Silva Barbosa

Vice-President

Celso Vicente Marini

Vice-President

Nelson Peixoto Feijó Filho

the Federation Units, and whose essential aim is to protect and to defend the interests of the economic category it represents, before private entities and public authorities.

Armando Vergílio dos Santos Júnior

Affiliated to the National Trade Confederation in Goods, Services and Tourism – CNC, the Federation also has as mission to cooperate with the public authorities in the studies and looking for solutions to the issues related to the category and the insurance market; and to provide technical and legal assistance to the affiliated

Director-Secretary

Joaquim Mendanha de Ataídes

Director-Treasurer

Cláudio Simão

Trade Unions, including technical and operational advice to policyholders and beneficiaries of DPVAT Insurance, through its network of affiliated Trade Unions and its state offices. Further, by authorities delegation of Susep, Fenacor is liable for the examination of applications for professional registration of insurance brokers for General Insurance, Life, Capitalization and Open Private Pension, for the enrollment changes and also the re-enrollment of natural persons and legal entities held every three years, since 2002.

24

State Vice Presidencies In order to expedite the compliance with requests

deputy of the Executive Board of Sincor Goiás

made by Trade Unions and practitioners all over

(Jair Cunha); the director-secretary of Fenacor

the Country, and thus increasing the performance

(Joaquim Mendanha) and the vice president of

reach of the entity, Fenacor created five State

Fenacor (Roberto Barbosa).

vice presidencies. Today, the state vice presidents are Geraldo Cavalcante Ramos (North), Carlos

Code of Ethics

Alberto Valle (Northeast); Dorival Alves de Sousa

The Code of Ethics of the category aims at

(Middle West), and Odair Roders (South). The vice

disseminating amongst the Brazilian population

presidency of the Southeast is being changed.

the ethical principles that guide the professional behavior of the brokers and brokerage companies when conducting business.

Political Committee The purpose of this Committee is to protect the interests of the category represented in Brasília

Digital Certification

or even in state or local forums. It is composed

Fenacor

by five representatives, the presidents of the

and it may issue Digital Certificates – Fenacor

following Trade Unions: Rio Grande do Sul (Celso

for the category represented and for the public

Marini) and Distrito Federal (Dorival Alves); the

in general.

is

confirmed

as

Certifier

Agency,

Certificates issued Natural persons

Legal entities

Total

Number

%

Number

%

Number

%

Fenacor

3,799

52 %

4,143

49 %

7,942

50 %

CA Oper. Serasa

3,540

48 %

4,251

51 %

7,791

50 %

Total

7,339

100 %

8,394

100 %

15,733

100 %

System of Trade Union Management Expertise | SEGS It is a management program based on backgrounds of the National Quality Award, Prêmio Nacional de Qualidade – PNQ, implemented in partnership with CNC, that qualifies and develops managers in the Trade Unions, in order to introduce the trade union management expertise. Amongst the 26 trade unions affiliated to Fenacor, 24 attend the program, that evaluates the maturity and expertise level reached through eight management criteria (Leadership, Strategies and Plans, Clients, Representativeness and Products and Services, Society, Information and Knowledge, Persons, Processes and Results), with score up to 250, in the level 1 of the program.

25

Acting Brokers The insurance brokers are present around the country, totalizing 70 thousand brokers, being 46 thousand, natural persons, and 24.3 thousand, legal entities, operating in General Insurance and also in Life Insurance. Amongst the Brazilian regions with larger penetration, it may be highlighted the Southeast region. Acting brokers Natural persons

Legal entities

Total

Number

%

Number

%

Number

%

Life

14,719

32 %

4,338

18 %

19,057

27 %

All Lines of Insurance

31,354

68 %

20,022

82 %

51,376

73 %

Total

46,073

100 %

24,360

100 %

70,466

100 %

Acting brokers per Region Natural persons

26

Legal entities

Total

Number

%

Number

%

Number

%

North

1,108

2 %

539

2 %

1,647

2 %

Northeast

4,535

10 %

2,123

9 %

6,658

9 %

Middle West

2,512

5 %

1,511

6 %

4,023

6 %

Southeast

30,236

66 %

15,687

64 %

45,923

65 %

South

7,682

14 %

4,533

19 %

12,215

17 %

Total

46,073

100 %

24,393

100 %

70,466

100 %

National School of Insurance Founded in 1971, the National School of Insurance

By the end of the calendar year, the organizational

has as mission to spread education, research

restructuring was concluded, and the main result

and knowledge in insurance. The institution

was the redefinition of the two major areas,

meets the Brazilian practitioners needs through

separating them into Executive Board of Higher

continued education, assisting them to face a

Education and Research and Executive Board of

hard competitiveness market.

Technical Education.

Executive Board President

Brokers qualification Robert Bittar

During

the

year,

putting

all

the

courses,

lectures, seminars and other education products Executive Director Director of Higher Education and Research

Renato Campos Martins Filho

together, we counted on more than 38 thousand

Claudio Roberto Contador

Brokers Qualification, composed by courses and

Director of Technical Education

Maria Helena Monteiro

Administrative and Financial Superintendent

Paola Casado

Commercial Superintendent

Henrique Berardinelli

Advisors

attendances. Only the programs for Insurance examinations, totalized 12,794 enrollments. All regions of the Country had the opportunity to hostess the Course for Insurance Brokers Qualification, offered in 64 cities, being 14 where the Scholl keeps Regional Unit and, in the others, through partnership with another education institutions and entities.

Lauro Faria e Paulo dos Santos

Two innovations marked the programs for Insurance Brokers Qualification: the creation of

the

Examination

for

Insurance

Brokers

Qualification online, in four cities, with 99 enrolled; The improvement of the organizational framework

and the Broker Workshop, held in November, in

and the creation of new education programs were

Rio de Janeiro, that enabled the newly approved

the highlights of the National School of Insurance

brokers an early contact with the profession

in 2011, year when the institution completed four

practice. The event counted on attendance of

decades of operation, more precisely in June 30th.

67 students and six insurance companies.

In July, the 40 years were celebrated in gala night at the Teatro Municipal do Rio de Janeiro, with

Technical courses

cocktail and show of the North American singer,

In respect of technical courses, the on-site

Bobby McFerrin. More than 500 guests took part

modality counted on more than 80 classes and

in the event, amongst authorities, personalities

2,411 students enrolled, being 828 in open classes

of the market, journalists, employees and former

and 1,583 in closed classes. The distance learning

directors and managers of the School.

modality counted on 245 enrollments.

27

It may be highlighted the creation of a new

closed 2011 with four classes in progress

kind of courses, the short time workshops, with

(two in Rio de Janeiro, one in São Paulo and one

duration of 3 hours/class. The three courses were

in Goiânia).

offered in ten cities – Condominium Insurance, Rental Guarantee Insurance and New Modality

International activities

as Guarantee for Rental Agreements, counted on

The highlight of the international activities

334 attendances.

was the first Overseas Training Program in Europe,

The programs of technical and professional

a partnership with The Chartered Insurance

certification totalized 3,183 enrollments, being

Institute – CII, that took 19 professionals to

2,300 by employees of insurance companies and

know the insurance market in London; and the

883 by employees of insurance brokers.

convention made with Cass Business School,

The distance learning modality got a new course:

the business school of London, to grant two

Initiating in Insurance: Working for an Insurance

scholarships in Actuary for Brazilian students.

Broker. Intended for newly employees of insurance brokers, such course was launched during the 17th

Lectures and Seminars

Brazilian Conference of Insurance Brokers, held

The themes of greatest interest within the sector

in Brasília, with around 350 examinations.

Up

were discussed by 12,281 attendees of 247

to December, more than 2,000 enrollments have

lectures given in 2010, in 71 cities, and by 1,710

been made. It is a free and online course, and the

attendees of 16 seminars, in Rio de Janeiro, São

student, if approved, may generate the certificate

Paulo, Vitória and Curitiba.

of conclusion.

It may be highlighted the Brazilian Meeting of Actuaries, the Reinsurance Meeting, the International Meeting of Financial Lines, and

Higher education and post-graduate In the scope of higher education, the graduation in

Administration

focused

on

Insurance

and Pension graduated other four classes, two

28

the Seminar on Internal Controls, organized in partnership with CNseg, and the seminar Insurance Solutions in the Oil & Gas Industry, held in Vitória.

in Rio de Janeiro and two in São Paulo, with

In the editorial field, were launched 22 new titles,

128 new graduates.

amongst editions of the magazine Cadernos de

Post-graduate and extension courses closed

Seguro, Revista Brasileira de Risco e Seguro –

the year with 264 students enrolled, being 151

RBRS, RBRS International, Caderno de Seguros –

in the first category and 113 in the second. The

Teses, Estudos Funenseg, list of publications and

Executive MBA in Insurance and Reinsurance

technical books.

All About Insurance

New version of the site

The website Tudo Sobre Seguros got new layout

Since October, the new version of the institutional

in the homepage, subhomes and internal pages,

site of the Scholl is available www.funenseg.org.br,

and its content was entwirely revised and updated

with significant improvements in the visual and

visit: www.tudosobreseguros.org.br.

usability Several new pages were created, such as, the

The Insurance Conjuncture Analysis Group – GACS

page that enables the visualization of all the

was created, with high level technicians from

courses in a sole environment, the publications

the market, that already convened two times

page, already in accordance with e-commerce,

and produced texts on outlook, views and

and hotsite of the social responsibility programs.

projections of the market values, all of them

In the infrastructure field, were remodeled the

published in the website.

facilities of the 4th and 6th floor of the building

Other innovation was the creation of the

bound to the head office, in Rio de Janeiro, and

printed magazine Tudo Sobre Seguros, of great

were renewed the Units located at Av. Paulista and

acceptance, and that already had two editions in

SĂŁo Vicente.

2011. Up to November 30 , the website was visited th

by around 360 thousand people, representing an increase of 87% against 2010.

29

2 The Brazilian insurance market

Acting and representation The Brazilian insurance market acts in the following segments: General Insurance; Personal; Open Private Pension; Capitalization; and Supplementary Health, achieving not only the health insurers, but all the modalities of insurance providers. In 2011, the Brazilian insurance market closed the year with 1,775 operating companies. From this number, 114 are insurance companies, being 34 life and pension insurers and 13 health insurers. There are also 27 open private pension entities (EAPCs), 1,618 health plans providers and 16 capitalization companies. The companies may affiliate to the sectorial Federations as per their acting field: • National Federation of General Insurance – FenSeg: 66 insurance companies. • National Federation of Open Private Pension and Life – FenaPrevi: 78 permanent associates, amongst them 65 are insurance companies and 13 are non-profit open private pension entities. • National Federation of Supplementary Health – FenaSaúde: 26 associates, being 12 health insurance companies, 12 group medicine and 3 group dentistry. • National Federation of Capitalization – FenaCap: 12 capitalization companies.

Operating framework by segments, groups and branches Having in mind that the insurance is a way of risks management used essentially for financial protection against events whose occurrence, frequency and severity are uncertain, from the Annual Report 2010 we extended the ‘insurance operations’ concept, so that to encompass, considering the Supplementary Health segment, all the healthcare plan operators. Thereby, the data related to income are presented through two views: the ‘extended’ view, considering all the health operators as part of the Brazilian insurance market, and the ‘traditional’ view, where only the health insurance companies are considered as part of the market. To operate in the insurance market the insurance

plans, according to the Complementary Law

companies must be constituted as corporations,

no. 109/2001.

with registered shares (Laws no. 6.404/1976 and no. 10.303/2001). The license to operate is granted by the Superintendent of Susep, in compliance

32

Lines of insurance Susep, upon publishing the Circular no. 395,

with the Ordinance no. 151 issued by the Ministry

dated December 3rd, 2009, changed the codes

of Finance, dated June 23rd, 2004 or by the ANS, in

for the lines of insurance, classifying them by

respect of health insurance companies and other

120 branches, being 23 in run-off and 30 new

health plan operators.

branches. These branches are separated into 15

The companies regulated by Susep are authorized

groups, two of them only operating in run-off

to operate in general insurance – Non-Life, Life or

(Hull and Credit) and 3 new branches (Personal

the both. Those companies authorized to operate

Individual, Marine and Aviation).

solely in Life may also commercialize pension

Such changes hinder the comparison with periods

prior to the period of the Circular no. 395, dated

segment are the risks coverage insurances that

December 3 , 2009, since that new branches

comprehend goods and properties, and their

were created and the operations classified in

related responsibilities.

a specific branch became to be informed in

The Personal segment is composed by two grand

other already existing branch and that, in some

groups: the Pension Plans and the Risk Coverages

cases, not even is in the same group of the

for Personal Insurance, comprehending the

original branch. That is, there is not univocal

total number of 29 branches. The new branches

relation between the segmentation in force up

Funeral Assistance, Mixed Endowment, Pure

to 2010 and the segmentation that became to be

Endowment,

applied in 2011.

Diseases and Unemployment/Loss of Income

rd

Serious

Diseases

or

Terminal

were allocated in the Life Group, in both

Criterion used The presentation structure of this Annual Report remains separating the insurance market into four segments: General Insurance; Personal, that includes open private pension operations; Supplementary Heath and Capitalization. According to CNseg criterion, the General

individual and group modalities. Capitalization is the segment that provides a tool to assist the population in the effort to accumulate short and long term financial reserves in order to constitute savings, combined to the playful feature of the drawing.

Insurance segment is composed by 14 groups which include 90 branches, being 18 new branches

and

19

in

run-off.

Within

such

General Insurance Segment Property Group

Special Risks Group

• Traditional Fire (in run-off)

• Oil & Gas Risks

• Assistance (Properties in general (new branch)

• Nuclear Risks

• Homeowners

• Satellites

• Theft/Robbery • Comprehensive – Condominium • Comprehensive – Business • Loss of Profits • Engineering Risks • Miscellaneous Risks

Liabilities Group • Directors and Officers Liability (D&O) • Environmental Risks Liability (new branch) • General Liability • Professional Liability

• Bankers Blanket Bond • Extended Guarantee/Guarantee Extension – Goods in General • Named and Operational Risks

33

Hull Group

• Liability – Air Transit Carrier – Cargo

• Marine (in run-off)

• Liability – Land Transit Carrier – Cargo

• Aviation (in run-off)

• Liability – Cargo Diversion

• Hangar keepers Liability (in run-off)

• Liability – Waterway Transit Carrier – Cargo

• DPEM – Compulsory “no-fault” bodily injury

• Liability – Multimodal Transit Operator

insurance for boats’ owners (in run-off) Motor Group

• Stop Loss (new branch)

• Personal Accidents for Passengers of Land

• Financial Guarantee (in run-off)

Motor Vehicles Liability – Interstate and

• Private Obligations Guarantee (in run-off)

International Land Transit Carrier

• Public Obligations Guarantee (in run-off)

• Liability – Interstate and International Land Transit Carrier (in run-off)

• Rental Guarantee • Public Concessions Guarantee (in run-off)

• Extended Guarantee/Guarantee

• Internal Credit (new branch)

Extension – Motor

• Export Credit (new branch)

• Green Card

• Legal Guarantee (in run-off)

• Popular Motor Insurance

• Guarantee – Assured–Government (new branch)

• Vehicles – Hull

• Guarantee – Assured–Private (new branch)

• Assistance and Other Coverages

Credit Group

• Liability – International Transit Carrier–Cargo

• Export Credit – Commercial Risk (in run-off)

(in run-off)

• Export Credit – Political Risk (in run-off)

• Facultative Motor Liability

• Domestic Credit – Commercial Risk (in run-off)

DPVAT Group

• Domestic Credit – Personal Risk (in run-off)

• DPVAT Convention – all the Categories.

Home/Housing Group

Categories 3 and 4, from January 2005 • DPVAT Convention – Categories 3 and 4, before January 2005 (in run-off) Cargo Group • National Cargo • International Cargo • Liability – Interstate and International Land Transit Carrier–Bus Liability (new branch)

• Home in Market Policies – Credit Life (new branch) • Home in Market Policies – Other Coverages (new branch) • Home – SFH • Home – Outside SFH (in run-off) Rural Group • Agricultural Insurance without FESR Coverage

• Liability – Intermodal Transit Carrier (in run-off)

• Agricultural Insurance with FESR Coverage

• Facultative Liability–Bus (new branch)

• Livestock Insurance without FESR Coverage

• Liability – International Transit Carrier – Cargo

• Livestock Insurance with FESR Coverage

• Liability – Railways Transit Carrier – Cargo

• Aquiculture Insurance without FESR Coverage

• Liability – International Transit Carrier, persons

• Aquiculture Insurance with FESR Coverage

transported or not–Blue Card (new branch)

34

Financial Risks Group

• Forest Insurance without FESR Coverage

• Forest Insurance with FESR Coverage

Marine Group

• Insurance in respect of the Rural

• Comprehensive – Port Operators (new branch)

Product Certificate

• Facultative Liability – Vessels (new branch)

• Farming Building and Products

• Marine Hull (new branch)

• Rural Property and Goods on Lien

• DPEM

• Rural Property and Goods on Lien – Public Financial Institutions (in run-of) • Bloodstock and Livestock • Life Insurance of the Rural Producer Other Insurances Group

Aviation Group • Facultative Liability – Aircrafts (new branch) • Aviation Hull (new branch) • Hangar keepers Liability • Air Explorer or Carrier Liability (new branch)

• Insurances Abroad • Health – Local Reinsurer • Branch Offices Abroad

Personal Segment Pension Plans

• Mixed Endowment (Group and Individual)

• VGBL/VAGP/VRGP/VRSA/VRI (Group and

• Pure Endowment (Group and Individual)

Individual) • PGBL/PAGP/PRGP/PRSA/PRI (Group and Individual) • Traditional Plans – survival coverage

• Serious Diseases or Terminal Diseases (Group and Individual) • Unemployment/Loss of Income (Group and Individual)

• Traditional Plans – risk coverages

• Random Events (Group and Individual)

(annuity and pension)

• Life (Group and Individual)

• FAPI (Programmed Individual Retirement

• Loss of Flight License Due Disability (Group

Fund)

and Individual)

Risk Coverages

Personal Accidents Group

Life Group

• Personal Accidents (Group and Individual)

• Funeral Assistance (Group and Individual)

• Credit Life (Group and Individual)

• Credit Life (Group and Individual)

• Tourism (Group and Individual)

• Educational (Group and Individual)

35

Supplementary Health Segment Regulated by ANS, the Supplementary Health segment that guarantees to people access to private medicine – hospitals, clinics and skilled practitioners, is composed by three branches: individual; business group; and group per adherence (associations). have

modalities of health plan operators are similar to

been progressively assuming larger relative

those of the insurance companies, to the extent

importance, surpassing, in production volume,

they are based on the same insurance concepts:

the individual plans.

risk assessment and prudential rules.

The

group

health

plans

operations

The companies interested to operate in the

36

Supplementary Health segment, as insurance

Health Group

company, must be skilled, as set forth in the

• Medical and Hospital

Law no. 10.185/2000. The activities for the other

• Odontological

Data from the market operations Income In 2011, the income market amounted to

Even on Personal segment, the insurances to be

R$213.58 billion in premiums, contributions and

highlighted are the Personal Accident insurances,

capitalization bonds. A value that represented

that accumulated a growth of 194.59% from 2006

growth of 14.41% compared to R$186.69 billion

to 2011, with income jumping from R$1.37 billion

accounted in 2010.

to R$4.05 billion.

The most significant growth (19.64%) was

Within this same period, the General Insurance

accounted in the Capitalization segment that

segment registered accumulated growth of

earned total income of R$14.10 billion, against

70.19%, by going from a production of R$24.98

R$11.79 billion of the previous year.

billion in 2006 to R$42.51 billion in 2011.

The Personal segment that includes Life, Personal

Even on General Insurance segment, in respect

Accidents and Pension insurance operations

of the business total volume, the Motor branch

presented

17.92%,

keeps leading the production since 2006. In 2011,

achieving the income of R$72.86 billion. The

the premiums income amounted to R$21.36

General Insurance and the Supplementary Health

billion against R$13.05 billion in 2006 – a growth

segments presented similar increase: respectively,

of 63.63%. Following, the Property branch stands

12.88% and 11.47%. The first segment achieved

out, going from a production of R$4.91 billion in

the amount of R$42.51 billion of premiums

2006 to R$9.32 billion in 2011, representing an

and contributions, and the second segment,

accumulated growth of 89.78% within the period.

R$84.11 billion in considerations and premiums.

In the same date range, the Supplementary

In 2011, the groups of larger income were

Health segment grew from a production of

Medical-Hospital Health Group, VGBL and Motor.

R$39.49 billion to R$84.11 billion, representing

Regarding to increase percentage, such groups

an accumulated increase of 112.99%. As regards

presented the following variations in 2011 if

the Capitalization segment production, it jumped

compared to 2010: Medical-Hospital Health

from R$7.11 billion in 2006 to R$14.10 billion in

increased 11.27%; VGBL, 18.2% and Motor, 6.52%.

2011, the equivalent to an accumulated growth of

DPVAT insurance, with total premiums above

98.31% within the period.

R$3.36 billion, presented a 16.90% growth in the

As we have already mentioned, the branches

year of 2011.

identification

Between 2006 and 2011 the market production

impaired due to the recent changes in the groups

accounted accumulated growth of 106.43%, as

and branches structure made by Susep. In this

result of the Personal segment global growth

sense, the information on the growth indexes for

(128.49%), for which VGBL competed significantly

the groups that compose the general insurance

(growth of 183.38% in the period), whose

segment experience great impact by reason of

production jumped from R$15.31 billion in 2006

such changes and should be carefully used.

an

income

increase

of

that

show

larger

increase

is

to R$43.39 billion in 2011, keeping a steady growth trajectory in the period.

37

Income, contributions and premium revenue | Extended view Values in thousand

2006

2010

2011

% Variation 2011/2006

% Variation 2011/2010

Motor

13,053,799

20,052,289

21,359,666

63.63%

6.52%

Property

4,908.566

7,798.247

9,9315,601

89.78%

19.46%

DPVAT

2,916.323

2,872.242

3,357,564

15.13%

16.90%

Cargo

1,461,766

1,969,855

2,407,127

64.67%

22.20%

Home/Housing

502,453

1,110,671

1,401,712

178.97%

26.20%

Financial Risks

252,711

917,672

1,272,332

403.47%

38.65%

Rural

328,663

1,022,854

1,243,445

278.33%

21.57%

Liabilities

453,520

748,535

932,490

101.18%

24.58%

Special Risks

192,732

174,442

409,837

112.65%

134.94%

Marine

0

0

243,999

—

—

Credit

562,186

425,734

223,525

-60.24%

-47.50%

Hull

334,057

564,622

171,709

-48.60%

-69.59%

Aviation

0

0

169,751

—

—

Others

0

0

0

—

—

24,976,775

37,657,162

42,508,756

70.19%

12.88%

Life

7,923,679

12,755,787

15,081,242

90.33%

18.23%

Personal Accident

1,375,508

2,971,685

4,052,091

194.59%

36.36%

VGBL

15,311,567

36,704,259

43,389,570

183.38%

18.21%

PGBL

4,431,394

6,094,741

7,014,238

58.29%

15.09%

Traditional Plans

2,847,710

3,264,476

3,327,184

16.84%

1.92%

Personal Segment

31,889,858

61,790,948

72,864,326

128.49%

17.92%

Medical-Hospital

38,645,211

73,735,128

82,043,256

112.30%

11.27%

844,860

1,718,796

2,065,780

144.51%

20.19%

39,490,071

75,453,924

84,109,037

112.99%

11.47%

7,111,434

11,786,964

14,102,418

98.31%

19.64%

103,468,138

186,688,998

213,584,537

106.43%

14.41%

Segments / Groups

General Insurance Segment

Odontological Only Supplementary Health Segment Capitalization Segment Insurance, Private Pension, Capitalization and Supplementary Health Market

Source: Susep – SES Base 2011/2012 and ANS Tabnet Insurance premiums, considerations, contributions and income from Capitalization

38

Income | Comparison between extended view and traditional view 2006

2010

2011

% Variation 2011/2006

% Variation 2011/2010

General Insurance Segments

24,976,775

37,657,162

42,508,756

70.19%

12.88%

Personal Segment

31,889.858

61,790.948

72,864,326

128.49%

17.92%

Supplementary Health Insurance Companies

8,749,940

14,056,096

16,709,916

90.97%

18.88%

Other modalities

30,740,131

61,397,828

67,399,121

119.25%

9.77%

Supplementary Health Segment

39,490,071

75,453,924

84,109,037

112.99%

11.47%

7,111,434

11,786,964

14,102,418

98.31%

19.64%

103,468,138

186,688,998

213,584,537

106.43%

14.41%

Segments / Groups

Capitalization Segment Total market

Income | By segment – extended view According to the extended view, the income of the Supplementary Health segment includes all the health operations.

7% 20%

General Insurance Personal Supplementary Health

39% 34%

Capitalization

Income | By segment – traditional view According to the traditional view, the income of the Supplementary Health segment only

10%

considers the health insurers. General Insurance

11%

29%

Personal Supplementary Health Capitalization

50%

39

Income of the insurance market in relation to GDP In 2011, with a global production of R$213.58 billion, the Brazilian insurance market participation in the GDP became to represent 5.17% of the R$4.135 trillion of goods and services produced in Brazil. In 2006, the insurance market participation was equivalent to 4.37%, that is, there was an accumulated growth of 14.87% regarding the insurance market participation in the GDP during the last five years. Arrecadação Ano

Traditional View (R$ million)

Extended View (R$ million)

2006

72,728

103,468

2007

82,928

2008

Nominal GDP (R$ million)

Participation relating GDP (%) Traditional View

Extended View

2,369,484

3.07

4.37

126,530

2,661,344

3.12

4.75

96,365

145,993

3,032,203

3.18

4.81

2009

107,768

161,155

3,239,404

3.33

4.97

2010

125,291

186,689

3,770,085

3.32

4.95

2011

146,185

213,585

4,134,607

3.54

5.17

* Insurance premiums, considerations, contributions and income from Capitalization Sources: Susep, ANS, CNseg/Dataseg

40

Income in relation to inflation Between 2007 and 2011, the Brazilian insurance market registered 106.4% of income growth, but the inflation in Brazil, measured by IPCA, accumulated increase of 34.2%. In 2011, considering inflation of 6.5%, the insurance market increased its income in 15.1%. Growth 2007-2011

Growth 2011 Values in R$ thousand Income Growth

Accumulated

Annualized

2006

2010

2011

Nominal

Actual

Nominal

Actual

Nominal

Actual

Insurance Market

103,468

186,689

213,585

14.4%

7.4%

106.4%

53.8%

15.6%

9.0%

General Insurance Segment

24,977

37,657

42,509

12.9%

6.0%

70.2%

26.8%

11.2%

4.9%

Personal Segment

31,890

61,791

72,864

17.9%

10.7%

128.5%

70.2%

18.0%

11.2%

Supplementary Health Segment

39,490

75,454

84,109

11.5%

4.7%

113.0%

58.7%

16.3%

9.7%

Capitalization Segment

7,111

11,787

14,102

19.6%

12.3%

98.3%

47.7%

14.7%

8.1%

100

126,05

134,24

—

—

—

—

—

—

IPCA – Accumulated Index

Source: Susep, ANS and CNseg/Dataseg

41

Claims, benefits and surrenders Measured in percentage, the loss ratio of the market in 2011 (66.53%) was below the index reported in the previous year (68.93%). But in values, with a sum of R$104.54 billion paid in claims, benefits and surrenders, it has been accounted a growth of 14.33% over the sum paid in 2010 (R$91.44 billion).

Values in thousand

2010 Segments

2011

% Variation 2011/2010

Earned Income*

Claims Benefits Surrenders

Loss Ratio

Earned Income*

Claims Benefits Surrenders

Loss Ratio

Earned Income*

Claims Benefits Surrenders

General Insurance

30,957,445

17,823,951

57.58%

34,924,256

20,239,916

57,95%

12,81%

13.55%

Life + PA

14,189,423

4,840,411

34.11%

20,392,128

5,386,120

26.41%

43.71%

11.27%

Open Private Pension

3,976,958

382,022

9.61%

4,490,372

213,637

4.76%

12 91%

-44.08%

Personal Insurance

18,166,381

5,222,433

28.75%

24,882,499

5,599,758

22.50%

36 97%

723%

Supplementary Health

71,849,349

58,682,731

81.67%

83,368,862

67,326,068

80.76%

16.03%

14.73%

Capitalization

11,678,841

9,707,503

83.12%

13,963,504

11,374,279

81.46%

19.56%

17.17%

Total market

132,652,017 91,436,617

68.93%

157,139,122 104,540,020

66.53%

18.46%

14.33%

* Earned income = earned income from Supplementary Health + earned premium + earned income from Pension + earned income from Capitalization Source: SES Susep and ANS financial information database

42

Earned Income | 2011

8.9% 22.2%

General Insurance Personal Supplementary Health

53.1%

15.8%

Capitalization

Claims, benefits, surrenders and drawings | 2011

General Insurance

10.9%

Personal

19.4% 5.4%

Supplementary Health Capitalization

64.4%

Loss ratio | 2010 - 2011

43

Technical Provisions The

insurance,

supplementary

open health

private and

pension,

capitalization

• Mathematic from Benefits to be Regularized, Surrenders

and/or

Values

administration of long term domestic savings,

Reported, Accrued Benefits, Benefits Granted,

which are important and needful components

Administrative Expenses, Risks Fluctuation,

to

Insufficiency

economical

and

social

of

Contributions,

but

be

Regularized,

the

Incurred

to

operations play a vital role in the constitution and

promote

Events

Other

Not

Unexpired

development of the Country.

Risks, Complementary of Premiums, Technical

When administrating this increasing domestic

Surplus, Financial Surplus, Financial Fluctuation;

savings, showed in the balance of technical

• Mathematic

for

Surrender;

Administrative;

provisions, it may be noted another relevant role

Drawings to be Effected; Profit Commission on

played by the market - the prudent investment of

Active Bonds; Contingencies; Bonds Surrender;

these funds in assets that offer safety and liquidity,

Drawings Payable; Profit Commission on

so that it may be able to comply with the agreed

Inactive Bonds;

commitments to customers fully and timely.

The collateral for the technical reserves are

In 2011, the technical provisions of the Brazilian

invested according to the regulation by the

insurance market accumulated the amount of

National Monetary Council (CMN Resolution no.

R$352.8 billion, 20.78% above the R$292.1 billion

3.308/2005 and its amendments). The criteria

in 2010.

to perform investments are set forth by the

With the purpose to illustrate that, it is

National Council of Private Insurance in the

worth mentioning some samples of technical

CNSP Resolution no. 226/2010, upon prudential

provisions the companies should constitute

rules that take into account the diversification and

monthly, according to the market segment, from

risks involved.

regulations enacted by Susep and ANS: • Unearned

Premiums;

Complementary

of

Premium; Insufficiency of Premium; Mathematic from Accrued Benefits; Losses Payable; Losses Incurred But Not Reported – IBNR; Mathematic from Benefits Granted; Values in thousand

Segments

2010

2011

% Variation 2010/2011

Insurances and Pension

262,680,225

317,922,238

21.03%

Capitalization

17,253,950

19,786,882

14.68%

Supplementary Health

12,157,741

15,093,004

24.14%

292,091,916

352,802,124

20.78%

Total market

Source: Susep and ANS

44

Collateral investments In the fixed-income segment, the funds should be

on the following issues: class of shares issued

invested individual or cumulatively, up to 100%

by

in Government bonds and investments funds,

subscription receipts and deposits certificates

whose portfolios are represented solely by such

from

bonds. Up to 80% of the funds could be invested

investment funds quotas in shares of such

in private bonds, such as Bank Deposit Certificate

companies.

– CDB and Bank Deposit Receipt – RDB. Up to

In the real estate segment, up to 8% of the funds

10%, in investment funds classified as external

should be invested in urban real estate.

debt funds, constituted as open condominium.

In 2011, the companies of the Brazilian insurance

In the variable income segment, the investment

market

of the funds is limited from 3% to 49% of all the

guideline for their technical provisions, which

investments, individual or cumulatively, depending

remain invested, mostly, in Government bonds.

Variable Income Government Bonds Fixed-Income

the

companies,

first-line

kept

subscription

companies,

the

in

conservative

bonus,

addition

to

investments

27.16% 0.02%

1.64%

71.18%

Real Estate

45

Equity In 2011, the consolidated equity of the market achieved R$101.79 billion, representing a growth of 5.16%% in relation to the year of 2010, when such number was R$96.79 billion. Values in thousand

Segments

2010

2011

% Variation 2010/2011

Insurances and Pension

63,360,649

66,412,452

4.82%

Capitalization

5,923,001

6,321,400

6.73%

Health

27,505,792

29,054,106

5.63%

Total market

96,789,443

101,787,958

5.16% Source: Susep and ANS

46

Total of investments In 2011, the total of investments in the insurance market achieved R$454.59 billion, a sum equivalent to 10.99% of the GDP. Such representativeness emphasizes the relevance of the insurance market for the economics, as well its growth of 16.9%, against the year of 2010 reveals its great potential to promote the economical and social development of the Country. Values in thousand

Accounts

2010

2011

% Variation 2010/2011

Investments

388,881

454,590

16.90%

Technical Provisions

292,092

352,802

20.78%

Equity

96,789

101,788

5.16%

3,770,085

4,134,607

9.67%

10.31%

10.99%

0.68 pp

Nominal GDP Participation in the GDP

Source: Susep and ANS

47

CNseg and the institutional representation of the market The National Confederation of General Insurance, Private Pension and Life, Supplementary Health and Capitalization Companies (CNseg) is a non-profit civil association, operating in the national territory that convenes the Federations that represent the companies that compose the general insurance, private pension and life, supplementary health and capitalization segments. CNseg was established on August 20th, 2008, by vote of the Federations of General Insurance (FenSeg), Private Pension and Life (FenaPrevi), Supplementary Health (FenaSaúde) and Capitalization (FenaCap), being its mission to congregate the major leaderships, to coordinate political actions, to develop the strategic planning for the market and to represent the segment before the Government, society and national and international entities. CNseg is associative entity, while Fenaseg, established in 1951, remains as the trade union entity of higher level representation. CNseg is constituted by the Shareholders’ General Meeting, higher body of the hierarchical structure, a Board of Directors, an Audit Committee, a High Council and a Council of Ethics.

Organization Chart 2011 Shareholders’ General Meeting Audit Committee Board of Directors Council of Ethics

High Council

Council of Management for the Central of Services and Protection to Insurance

Council of Development for the Central of Services and Protection to Insurance

Presidency Advisory General Superintendence of the Central of Services

Executive Board

Center of Studies and Plans

50

Board of Governmental Relations

Superintendence of Institutional Affairs

Superintendence of Administration and Finances

Legal Superintendence

Superintendence of Regulation

Superintendence of Communication

Superintendence of Events

Board of Directors The Board of Directors is in charge of the general management and administration of CNseg, in compliance with the policies set out by the Shareholders’ General Meeting. President Jorge Hilário Gouvêa Vieira

Sul América Companhia Nacional de Seguros

1st Vice President Patrick Antônio Claude de Larragoiti Lucas

Sul América Companhia Nacional de Seguros

Founding Vice Presidents Jayme Brasil Garfinkel

Porto Seguro Cia. de Seguros Gerais

Marcio Serôa de Araujo Coriolano

Bradeco Saúde S.A.

Marco Antonio Rossi

Bradesco Seguros S.A.

Ricardo José da Costa Flores (from January to June) Paulo Roberto Caffarelli (from June to December)

Brasilcap Capitalização S.A

Vice Presidents Antonio Cássio dos Santos (from January to May) Wilson Toneto (from June to December)

Mapfre Vera Cruz Seguradora S.A.

Nilton Molina

Mongeral Aegon Seguros e Previdência S.A.

Directors Alexandre Malucelli

J. Malucelli Seguradora de Crédito S.A.

Antonio Eduardo Márquez de Figueiredo Trindade

Itaú Seguros S.A.

João Francisco S. Borges da Costa (December)

HDI Seguros S.A.

Luis Emilio Maurette (from January to August)

Lyberty Seguros S.A.

Mário José Gonzaga Petrelli

Icatu Seguros S.A.

Paulo Miguel Marraccini

Allianz Seguros S.A

Pedro Cláudio de Medeiros B. Bulcão

Sinaf Previdencial Cia. de Seguros

Pedro Pereira de Freitas

American Life Companhia de Seguros

Pedro Purm Junior (from January to March) Antonio Cássio dos Santos (from October to December)

Zurich Brasil Seguros S.A.

Guests Luiz Tavares Pereira Filho

Seguradora Líder dos Consórcios do Seguro DPVAT S.A.

Renato Campos Martins Filho

Escola Nacional de Seguros

51

Audit Committee The Audit Committee supervises the financial and accounting management of CNseg. Permanent Members Haydewaldo Roberto Chamberlain da Costa

Bradesco Seguros S.A.

Laênio Pereira dos Santos

Sul América Seguros de Pessoas e Previdência S.A.

Lúcio Antonio Marques

Companhia de Seguros Previdência do Sul

Deputy Members

52

José Maria Souza Teixeira Costa

Companhia de Seguros Aliança da Bahia

Luiz Sadao Shibutani

Allianz Seguros S.A.

High Council The High Council advises to develop the themes and policies to comply with the goals and rights of CNseg. President Jorge Hilário Gouvêa Vieira

Sul América Companhia Nacional de Seguros

Permanent Members Acacio Rosa de Queiroz Filho

Chubb do Brasil Cia. de Seguros

Antonio Cássio dos Santos (from January to May)

Mapfre Vera Cruz Seguradora S.A.

Carlos dos Santos

Alfa Seguradora S.A.

Francisco Caiuby Vidigal

Marítima Seguros S.A.

Jayme Brasil Garfinkel

Porto Seguro Cia. de Seguros Gerais

Jorge Estácio da Silva

Prudential do Brasil Seguros de Vida S.A.

José Castro de Araújo Rudge (from January to June) Marcos de Barros Lisboa (from June to December)

Itaú Vida e Previdência S.A.

Luis Emilio Maurette (from January to August)

Lyberty Seguros S.A.

Marcio Serôa de Araujo Coriolano

Bradesco Saúde S.A.

Marco Antonio Rossi

Bradesco Seguros S.A.

Mário José Gonzaga Petrelli

Icatu Seguros S.A.

Nilton Molina

Mongeral Aegon Seguros e Previdência S.A.

Patrick Antônio Claude de Larragoiti Lucas

Sul América Companhia Nacional de Seguros

Pedro Pereira de Freitas

American Life Companhia de Seguros

Pedro Purm Junior

Zurich Brasil Seguros S.A.

(from January to March)

Ricardo José da Costa Flores (from January to June) Paulo Roberto Caffarelli (from June to December)

Brasilcap Capitalização S.A

Thierry Marc Claude Claudon

Caixa Seguradora S.A.

High Council | Honorables Alberto Oswaldo Continentino de Araújo

Eduardo Baptista Vianna

João Elisio Ferraz de Campos

José Américo Peón de Sá

Representatives of the State Trade Unions

João Gilberto Possiede

Trade Union of the Private Insurance, Reinsurance, Open Private Pension and Capitalization Companies for the States of Paraná and Mato Grosso do Sul

Júlio César Rosa

Trade Union of Private Insurance, Reinsurance, Open Private Pension and Capitalization Companies for the State of Rio Grande do Sul

53

Council of Ethics The Council of Ethics is in charge of full construction and enforcement of the standards contained in the Code of Ethics for the Insurance, Open Private Pension, Supplementary Health and Capitalization Market. It was chaired by Jayme Brasil Garfinkel since its constitution, on July 3rd, 2008, up to September 1st, 2011, when it was approved the Internal Regulation that determines the board change every two years. At that time, Pedro Cláudio de Medeiros B. Bulcão was elected the new president. Over the year of 2011, the Council of Ethics convened six times and analyzed four denouncements.

President Pedro Cláudio de Medeiros B. Bulcão

Sinaf Previdencial Cia. de Seguros

Members Carlos André Guerra Barreiros

Itaú Seguros S.A.

Celso Luiz Dobarrio de Paiva

Alfa Seguradora S.A.

Jayme Brasil Garfinkel

Porto Seguro Cia. de Seguros Gerais

José Américo Peón de Sá

CNseg

Marcio Serôa de Araujo Coriolano

Bradesco Saúde S.A.

Mário Teixeira de Almeida Rossi

Mapfre Vera Cruz Seguradora S.A.

Nilton Molina

Mongeral Aegon Seguros e Previdência S.A.

Sidney Gonçalves Munhoz

Chubb do Brasil Cia. de Seguros

Secretaries Joel Gomes da Silva Júnior

FenSeg

Paulo Roberto Amador dos Santos

Seguradora Líder dos Consórcios do Seguro DPVAT S.A.

The Code of Ethics, whose purpose is to strengthen the relationship with the insurance consumer, giving priority to the transparency, closed the year of 2011 with the adherence of 111 companies:

54

• Ace Seguradora S.A.

• Assurant Seguradora S.A.

• Alfa Seguradora S.A.

• Atlântica Companhia de Seguros

• Allianz Seguros S.A.

• Azul Cia. de Seguros Gerais

• American Home Assurance Company

• Banestes Seguros S.A.

• American Life Cia. de Seguros

• BCS Seguros S.A.

• Aplub – Prev. Previdência

• Berkley International do Brasil Seguros S.A.

• Aplub Capitalização S.A.

• Bradesco Auto/Re Cia. de Seguros

• Bradesco Capitalização S.A.

• Icatu Capitalização S.A.

• Bradesco Saúde S.A.

• Icatu Seguros S.A.

• Bradesco Seguros S.A.

• Indiana Seguros S.A.

• Bradesco Vida e Previdência S.A.

• IRB Brasil Resseguros S.A.

• Brasilcap Capitalização S.A.

• Itaú Seguros de Auto e Residência S.A.

• Brasilprev Seguros e Previdência S.A.

• Itaú Seguros S.A.

• Brasilsaúde Cia. de Seguros

• Itaú Vida e Previdência S.A.

• Brasilveículos Cia. de Seguros

• Itaú Xl Seguros Corporativos S.A.

• Caixa Capitalização

• J. Malucelli Seguradora S.A.

• Caixa Seguradora

• Kyoei do Brasil Cia. de Seguros

• Caixa Vida e Previdência S.A.

• Liberty Seguros S.A.

• Cardif do Brasil Seguros e Garantias S.A.

• Liderança Capitalização S.A.

• Centauro Vida e Previdência S.A.

• Luizaseg Seguros S.A.

• Cescebrasil Seguros de Crédito S.A.

• Mapfre Nossa Caixa Vida e Previdência S.A.

• Cescebrasil Seguros de Garantia e Crédito S.A.

• Mapfre Vera Cruz Seguradora S.A.

• Chartis Seguros Brasil S.A.

• Mapfre Vera Cruz Vida e Previdência S.A.

• Chubb do Brasil Cia. de Seguros

• Mares | Mapfre Riscos Especiais Seguradora S.A.

• Cia. Itaú de Capitalização

• Marítima Saúde Seguros S.A.

• Cigna Seguradora S.A.

• Marítima Seguros S.A.

• Companhia de Seguros Aliança da Bahia

• MBM Seguradora S.A.

• Companhia de Seguros Aliança do Brasil

• Metropolitan Life Seguros e Previdência

• Companhia de Seguros Gralha Azul

Privada S.A.

• Companhia de Seguros Previdência do Sul

• Minas Brasil Seguradora de Vida e Previdência S.A.

• Companhia Excelsior de Seguros

• Mitsui Sumitomo Seguros S.A.

• Companhia Mutual de Seguros

• Mongeral Aegon Seguros e Previdência S.A

• Confiança Cia. de Seguros

• Nobre Seguradora do Brasil S.A.

• Cosesp – Companhia de Seguros do Estado de

• Panamericana de Seguros S.A.

São Paulo

• Paraná Companhia de Seguros

• Fairfax Brazil Seguros Corporativos S.A.

• Porto Seguro – Seguro Saúde S.A.

• Fator Seguradora S.A.

• Porto Seguro Cia. de Seguros Gerais

• Federal de Seguros S.A.

• Porto Seguro Vida e Previdência S.A.

• GBOEX Grêmio Beneficente

• Pottencial Seguradora S.A.

• Generali Brasil Seguros S.A.

• Prudential do Brasil Seguros de Vida S.A.

• HDI Seguros S.A.

• QBE Brasil Seguros S.A.

• HSBC Empresa de Capitalização (Brasil) S.A.

• Real Tokio Marine Vida e Previdência S.A.

• HSBC Seguros (Brasil) S.A.

• Royal & Sunalliance Seguros (Brasil) S.A.

55

• Safra Seguros Gerais S.A.

• Tokio Marine Seguradora S.A.

• Santander Capitalização S.A.

• UBF Garantias & Seguros S.A.

• Santander Seguros S.A.

• UBF Seguros S.A.

• Seguradora Brasileira de Crédito à Exportação

• Unibanco Aig Seguros S.A.

• Seguradora Líder dos Consórcios do Seguro DPVAT

• Unibanco Aig Vida e Previdência S.A.

• Sinaf Previdencial Cia. de Seguros

• Unibanco Companhia de Capitalização

• Sul América Capitalização S.A. – Sulacap

• Unimed Seguradora S.A.

• Sul América Companhia de Seguro Saúde

• Usebens Seguros S.A.

• Sul América Companhia de Seguros Gerais

• Vida Seguradora S.A.

• Sul América Companhia Nacional de Seguros

• Virginia Surety Companhia de Seguros do Brasil

• Sul América Seguro Saúde S.A.

• Yasuda Seguros S.A.

• Sul América Seguros de Vida e Previdência S.A.

• Zurich Brasil Seguros S.A.

• Tokio Marine Brasil Seguradora S.A.

• Zurich Minas Brasil Seguros S.A.

Councils, Commissions, Chambers and Committees CNSeg counts on institutional representation, by means of its president or representatives, in the following bodies: National Confederation of the Financial System | CONSIF Effective Director: Jorge Hilário Gouvêa Vieira Commissioners: Marco Antonio Rossi and Patrick Antônio Claude de Larragoiti Lucas Inter-American Federation of Insurance | FIDES CNseg – associated member Since 2011 it acts as Presidency of the South Region Representative of CNseg: Maria Elena Bidino Global Group of the Principles for the Sustainable Insurance of the United Nations Environment Programme Financial Initiative | UNEP FI CNseg represents Latin America and the Caribbean in the PSI Initiative & Insurance Commission that discusses the Principles for Sustainable Insurance Representative of CNseg: Maria Elena Bidino International Insurance Society | ISS CNseg – corporate member Director elected: Jorge Hilário Gouvêa Vieira International Association of Insurance Supervisors | IAIS CNseg – observer member

56

Corporate Action Political Council: Jorge Hilário Gouvêa Vieira Brazilian Association of Financial and Capitals Market Entities | ANBIMA Council of Regulation and Best Practices for the Services Qualified to the Capital Market: Tarcísio Godoy Council of Regulation and Best Practices for the Continued Certification Programme: Osvaldo do Nascimento Council of Regulation and Best Practices for the Investment Funds Industry: Paulo Miguel Marraccini National Association of Credit, Financing and Investment Institutions | ACREFI Member: Jorge Hilário Gouvêa Vieira Brazilian Center of Intermediation and Arbitration | CBMA Member: José Américo Peón de Sá Brazilian Center for International Relations | CEBRI Curator Council: Jorge Hilário Gouvêa Vieira National Committee for Financial Education | CONEF Holder Member: Jorge Hilário Gouvêa Vieira Deputy Member: Renato Campos Martins Filho Administrative Council of Fiscal Resources – 4th Chamber | CARF Deputy Member: Maria da Gloria Faria Council of Appeals of the National System of Private Insurance | CRSNSP Holder Member: Maria da Gloria Faria Deputy Member: Salvador Cícero Velloso Pinto National School of Insurance Board of Directors: Mauro César Batista and Miguel Junqueira Pereira Audit Committee: José Ismar Alves Tôrres and Lúcio Antonio Marques Group of Corporate Leaders | LIDE Members: Jorge Hilário Gouvêa Vieira and Patrick Antonio Claude de Larragoiti Lucas Ministry of Agriculture, Livestock and Food Supply | Thematic Chamber for Insurance of Agrobusiness Holder Member: José Américo Peón de Sá Deputy Member: Fernanda Chaves National Organization of the Petroleum Industry | ONIP CNseg counts on representation in the Decision-Making Council Holder Member: Jorge Hilário Gouvêa Vieira Deputy Member: Neival Rodrigues Freitas

57

Capital Market Masterplan | IBMEC Executive Committee: Nilton Molina Susep | Consultative Special Committee for the Insurance, Capitalization, Reinsurance and Open Private Pension Markets Jorge Hilário Gouvêa Vieira – CNseg Jayme Brasil Garfinkel – FenSEg Marco Antonio Rossi – FenaPrevi Paulo Rogério Caffarelli – FenaCap Susep | Accounting Special Committee Holder Members: Haydevaldo Roberto Chamberlain da Costa, João Augusto S. Xavier and Elizeu da Silva Souza Deputy Members: Laênio Pereira dos Santos, Denis dos Santos Morais, Carlos Augusto dos Santos Correa and Javier Miguel López Susep | Actuarial Committee Holder Members: Almir Martins Ribeiro, Anna Paula Nardi de Almeida, Jair de Almeida Lacerda Junior and David Coelho Alves Corrêa Deputy Members: Fernanda Chaves Pereira, Jacqueline Marques Lana, Vania Brasil Simões and David Coelho Alves Corrêa Susep | Working Groups CNseg and the Federations attend a series WGs of Susep, as follows: Working Group on Microinsurance (Susep Ordinance 4.310/11) – Luiz Peregrino Fernandes Vieira da Cunha, Rodolfo Francisco Ern, Sérgio Alfredo Diuana, Eugênio Velasques e Solange Beatriz Palheiro Mendes Working Group on Surveillance Fee (Susep Ordinance 3.874/11) – Assizio Aparecido de Oliveira, Francisco Alves de Souza e Oswaldo Mário Pêgo de Amorim Azevedo.

Ownership interest Imobiliária Seguradoras Reunidas S.A. FenaSeg is controlling shareholder President: José Arnaldo Rossi Vice President: Luís Felipe de O. Santos

58

Presidency President: Jorge Hilário Gouvêa Vieira He represents institutionally CNseg before the public authority, regulatory agencies and national and international entities, in compliance with the Articles of Incorporation, and enforces the policies set out by the Shareholders’ General Meeting and Board of Directors.

Advisory Advisors: José Américo Peón de Sá and José Arnaldo Rossi They advice the president for the subject matters related to the accomplishment of special works and duties, as well as strategies he specifies, especially the activities of the Center of Studies and Plans, following reported.

Center of Studies and Plans Chief-Actuary: Fernanda Chaves

Surveillance Fee

The Center of Studies and Plans (NEP), initiated in June 2010, carries out technical and economical studies with the purpose to stimulate the development of the market. In 2011, it carried out several studies and advised departments of CNseg and Federations, amongst others, in the following subject-matters:

Technical support to the working group constituted

Liability Adequacy Test | LAT It takes part in the focus group that proposed amendment to the draft of regulation, primarily presented by Susep, and also in the development of the technical handbook for performing the test, concluded in November 2011, to be published by the National School of Insurance in the first half of the year of 2012, jointly with the calculation sheets for Damages insurance and for Life and Private Pension.

Insolvency Project

Long-term allowance fee As regards the LAT creation by Susep, it was required the study The Volatility of the FixedTerm Structure of the Interest Rate in Brazil, carried out by the economists Luiz Roberto Azevedo Cunha and Monica Baumgarten de Bolle, PUC-Rio professors, in order to discuss the impact of its application in the liabilities evaluation of the Brazilian insurance companies.

members of the Center of Studies and Plans,

by the Susep Ordinance no. 3.874/2011, aiming at studying the review of the calculation basis for the surveillance fee. Around 30 alternative samples were studied, taking into account, mainly, the size of the company, its solvency margin and the scale economy principle. It was developed study, upon supporting of external advisory, with the purpose to acknowledge the insolvency indicators for the Brazilian market, complementing the work initiated in the year of 2010, being used the historical accounting data from the the companies of the market. Catastrophe It was constituted working group composed by renowned professors and representatives of the insurance market in order to discuss, institutionally, the definition of catastrophe definition. It was made presentation by Marcus Rietter (Caixa Seguros) on Projection of Required Capital to Comply with the Policies of the Solvency II – Non-Life Catastrophe Module – Partial Internal Module.

59

Catastrophe Fund for the Rural Insurance

Fixed-Term Structure of the Interest Rate | ETTJ

It took part of working group coordinated

With the attendance of the professor-doctor

by the Secretariat of Economic Development

Luciano Vereda, of the Economics Department of

of the Ministry of Finance, to regulate the

the Fluminense Federal University, it was analyzed

Complementary Law no. 137/10 that created the Catastrophe Fund for the Rural Insurance. The group required a study to the NEP aiming at proposing a price that justifies the establishment of the fund in Brazil. For the study, concluded in November, have been used private data relative to the Rural Insurance operations from eight companies of the market, representing, nearly, 70% of the market.

the calculation standard for the Fixed-Term Structure of the Interest Rate – ETTJ, instituted by Susep, in the year of 2010, and produced report with numerical analyses by means of structural comparison with other standards. Underwriting Risk of the capitalization bonds At the end of 2011, according to FenaCap requirement, NEP attended the working group instituted by Susep to analyze the proposal by this autarchy of the Additional Capital of the

Risk Explorer

Underwriting Risk of the capitalization bonds.

Free license obtained for using the Risk Explorer,

Analysis report was drafted for the Actuarial

software for introducing the internal model

Committee of FenaCap, with private data of eight

created by the American company Ultimate

capitalization societies, representing nearly 75%

Risk Solution, with expertise in softwares of

of the market income.

financial dynamics analysis for the insurance and

Microinsurance

reinsurance industry. The NEP team was trained

Upon request of the Centre for Financial

to use it and, from that, developed studies based

Regulation and Inclusion – Cenfri, it was carried

on public data with the purpose to have a new

out study to assess the minimum capital for

approach for the risk based capital.

a microinsurance company in Life Insurance portfolio, being produced partial report that

Statistic Monitoring

compared the results of the capital required by

Statistic data from the insurance market in the

Susep and the theorist capital. For this preliminary

last ten years were analyzed, thereby evaluating

study, only two types of product have been used,

the nominal and real growing of premiums and

and only the underwriting risk (more specifically

losses, per branches group, and also the share of

the mortality risk) has been considered.

foreign capital within the market. Additional information on the above mentioned studies may be required through nep@cnseg.org.br .

60

Executive Board Executive Officer: Solange Beatriz Palheiro Mendes In charge of execute the guidelines established by the president of CNseg, the executive officer oversees the institutional, technical and operational activities, coordinates the activities performed by the Superintendences reported to it, namely: Institutional Affairs, Regulation, Administration and Finances, Legal, Communication and Events – and monitors the works developed by the thematic committees.

Thematic Committees In 2011, there was the reformulation of the

In December, 13 thematic committees were in

thematic committees of CNseg, that now are

full operation, to assist the insurance market

composed by representatives appointed by the

in deepening the extremely technical issues.

Confederation and associated Federations.

Every committee is under the supervision of one

The dynamics of the committees’ works was

superintendence, which is liable for developing

changed, at the extent that all its decisions-

the discussions, proposing subject matters and

making became to be submitted to the approval

providing support to the administrative works.

by the Board of Directors of CNseg. No. of Members

Meetings Held

Almir Martins Ribeiro

34

12

Regulation

Administration and Finances

Laênio Pereira

33

12

Regulation

Fiscal Affairs

Antonio Teles

27

5

Regulation

Legal Affairs

Washington da Silva

37

9

Legal

Internal Controls

Assizio de Oliveira

29

9

Regulation

Investments

Marcio Barbosa Matos

31

4

Regulation

Microinsurance and Popular Insurance

Eugênio Velasques

29

4

Institutional Affairs

Ombudsman Service

Mário Teixeira Rossi

47

6

Institutional Affairs

28

7

Regulation

Committees

President

Actuarial

Processes and Information Technology Roberto Almeida

Superintendence

Human Resources

Vanessa Pina

38

6

Institutional Affairs

Consumer Relations

Luiz Celso Dias Lopes

29

7

Institutional Affairs

Reinsurance

Wady Cury

25

7

Regulation

Permanent for Governmental Affairs

Antônio Mazurek

24

7

Legal

61

Sustainability The Working Group on Sustainability was

With the purpose to give larger visibility to

constituted, project of Thematic Committee, to

the sustainability concepts and to the actions

discuss and to propose initiatives and actions

developed by CNseg and the market, it was

intended for the sustainability in the scope of

launched the logo now used in disclosures related

the insurance market. The WG is composed by

to sustainability.

experts from insurance companies and is under the coordination of the Superintendence of Institutional Affairs of CNseg. Working Group on Sustainability – CNseg Name

Company

Adriana Boscov

SulAmérica Seguros

Leila Rosimere da Silva

Bradesco Seguros

David Pereira

Itaú Seguros de Auto e Residência

Jorge Laranjeiro

Itaú Seguros

Julia Ferreira Vergueiro

Itaú Seguros

Letícia Jucha Pereira

Allianz Seguros

Within the international scope, CNseg became to

Ana Flávia Marques

HSBC

compose the Global Group of the Principles for

Cláudio Mendes

UBF

Eliane Poveda

UBF

CNseg initiated the research on the sustainable practices applied by the companies that compose the Brazilian insurance market, aiming at directing the discussions of the Confederation about the subject matter in the next years.

the Sustainable Insurance of the United Nations Environment Programme Finance Initiative (UNEP FI), what enabled to keep the Brazilian insurance market informed in respect of the international

Amongst the actions to be introduced, it may be highlighted the workshops and seminars to make the market aware, mobilizing it on this important subject matter.

62

initiatives on sustainability.

Microinsurance It is advancing in the National Congress the

acquisition ways, specialized agents and brokers,

Bill no. 3.266/2008, whose author is the deputy

among other relevant issues.

Adilson Soares, that provides for the creation of the insurance companies specialized in microinsurance, the insurance brokers specialized, and makes other provisions. In December, the Bill no. 3.266/2008 was waiting for approval by the Commission on Constitution and Justice of the House of Representatives, to be send to the Federal Senate, but the CNSP decided to introduce a regulation in the scope of Susep. In September 22nd, Susep, through the Ordinance no. 4.206, constituted a mixed working group, composed by representatives from the autarchy and the insurance market, whose conclusion was the publication of the CNSP Resolution no. 244, dated December 6th, 2011, that provides for the microinsurance operations, and the microinsurance brokers and agents. Taking into account that the standard is not self-applicable, Susep constituted new working group, through the

Regulatory Issue The normatives published by CNSP and Susep were monitored, and there was considerable effort in order to avoid the publication of standards that may impair the reinsurance. CNseg took part in the Public Comment no. 03/11, turned into CNSP Resolution no. 241, dated December 1st, 2011, that deals with the risks transfer in reinsurance and retrocession operations, as well as the Public Comment no. 02/11, turned into CNSP Resolution no. 243, at the same date mentioned above, that provides for administrative sanctions in respect of activities in the scope of the insurance, coinsurance, reinsurance, retrocession, capitalization, open private pension, brokerage and independent audit.

Ordinance no. 4.310, dated December 12th, 2011,

Federal Supreme Court

to discuss the normatives that are complementary

As regards the Judicial Branch, the great

to the resolutions, with the following composition:

achievement by the insurance market was the publication of the Biding Precedent no. 32, of the

Working Group | Ordinance no. 4.310 / 2011 Susep

Insurance market

Nelson Victor Le Cocq D’Oliveira

Solange Beatriz Palheiro Mendes

Regina Lídia Giordano Simões

Eugênio Velasques

Léo Maranhão de Mello

Luis Peregrino

Elder Vieira Salles

Rodolfo Francisco Ern

—

Federal Supreme Court, that brought to an end the judicial discussions about the non application of Value-Added Tax on Sales and Services (ICMS) on the disposal of salvages. Several insurance companies paid into court such sums due to the different understandings of the courts. It may also be highlighted the two direct actions for the declaration of unconstitutionality (ADI) filed by the insurance market. The ADI no. 4.673,

Sérgio Alfredo Diuana

the judge-rapporteur of which is Justice Cezar Peluso, aims at the non application of the socialsecurity contribution on the commissions paid

The challenge of the working group is to draft

to the insurance brokers, while the ADI no. 4.710,

circulars providing, especially, for authorization

the judge-rapporteur of which is the Justice Rosa

to work in microinsurance, plans registration,

Weber, refers to the total loss.

63

5th Conseguro | The Consumer of the Future 1st day | June 8th, 2011 Demographic Transition The demographic profile of the next Brazilian society Lecturer: José Eustáquio Diniz Alves National School of Statistical Sciences (ENCE) and Brazilian Institute of Geography and Statitistics (IBGE) Coordinator: Paulo Miguel Marraccini Allianz Seguros S.A. Debater: Cássio Turra Center for Regional Development and Planning of Minas Gerais (CEDEPLAR) – UFMG The Consumer of the Future Challenges and opportunities for the Brazilian society Lecturer: Eduardo Giannetti da Fonseca Institute for Education and Research of São Paulo (Insper)

Microinsurance and Popular Insurance How to extend the frontiers of the insurance protection in Brazil Lecturer: Hennie Bester Centre for Financial Regulation and Inclusion (CENFRI) Coordinator: Marco Antonio Rossi Bradesco Seguros S.A. Debaters: Murilo Chaim | Secretariat of Economic Policy – Ministry of Finance Pedro Cláudio de M. Bocayuva Bulcão Sinaf Previdencial Cia. De Seguro Freakonomics: the hidden and unexpected side of everything that affect us Lecturer: Steven Levitt Advisor, author of the book Freakonomics Coordinator: Patrick A. C. de Larragoiti Lucas SulAmérica Cia. Nacional de Seguros

Coordinator: Antonio Cássio dos Santos Zurich Brasil Seguros S.A. Debator: Samuel Pessoa Tendências Consultoria Integrada S.A. Lunch | Lecture Self-Regulation for the insurance brokers Lecturer: Deputy Armando Vergílio Environment and Catastrophes Insurances Lecturer: Rolf Steiner Swiss Re Brasil Coordinator: Jayme Brasil Garfinkel Porto Seguro Cia. de Seguros Gerais Debaters: Washington Novaes | Journalist Bosco Francoy | Mapfre Re

65

2nd day | June 9th, 2011 Regulation, Competition and the Consumer The regulation under the view of the consumer Lecturer: Daniel Goldberg Banco Morgan Stanley Brasil Coordinator: Wilson Toneto Mapfre Seguros S.A. Debator: Piquet Carneiro | Veirano Adv. Lucia Helena Salgado | Institute of Applied Economic Research (IPEA) Solvency II Experience and trends in Europe Lecturer: Michaela Koller | European Insurance and Reinsurance Federation (CEA) Coordinator: Renato Russo Sul América Cia. Nacional de Seguros Debaters: Prof. Aloisio Araújo | Getúlio Vargas Foundation (FGV) and National Institute of Pure and Applied Mathematics (IMPA) Samuel Monteiro dos Santos Junior Bradesco Seguros S.A. Bruno Pereira | Leblon Equities Individual Life Insurance and Private Pension Lecturer: Robert Kerzner Loma, LIMRA & LL Global Coordinator: Nilton Molina | Mongeral Aegon Seguros e Previdência S.A. Debaters: Fábio Lins de Castro Prudential do Brasil Seguros de Vida S.A. Eugênio Liberatori Velasques Bradesco Vida e Previdência S/A Lunch | Lecture The Justice before the new profile of the consumer Lecturer: Joaquim Falcão FGV | RJ – Law College

The challenge of the access to the health Lecturer: Patrick J. Kennedy Former deputy of the USA Congress Coordinator: Marcio Serôa de Araújo Coriolano Bradesco Saúde S.A. Debaters: Deputy Darcisio Paulo Perondi José Cechin | FenaSaúde

Capitalization Bonds Drawings and achievements: from “mil réis” time to the digital era Lecturer: Roberto Macedo Advisor, former secretary of Economic Policy of the Ministry of Finance Coordinator: Natanael Aparecido de Castro BrasilCap Capitalização S.A. Debater: Carlos Infante Santos de Castro SulAmérica Capitalização S.A.

Guarantee Insurance The system of competitive guarantees as process to control the economic effectiveness Lecturer: Alexandre Malucelli J. Malucelli Seguradora S.A. Coordinator: José Américo Peón de Sá | CNseg Debaters: Luis Cláudio Barretto | Odebrecht José Farias de Sousa | IRB Brasil Re

Closing Ceremony Launch of the Antonio Carlos de Almeida Braga Award – Insurance Innovation Jorge Hilário G. Vieira | CNseg Jayme Garfinkel | FenSeg Marco Antonio Rossi | FenaPrevi Marcio S. de A. Coriolano | FenaSaúde Ricardo Flores | FenaCap Paulo dos Santos | Susep Maurício Ceschin | ANS Lecturer: Eike Batista | Grupo EBX Coordinator: George Vidor | Journalist

66

Other important event coordinated by the

CNseg also developed the booklet FamĂ­lia Estou

Executive Board was the launch of the second

Seguro that, in a colloquial and illustrative way,

phase of the Estou Seguro Project in November

disclosures information on risks and insurance for

6th, in the Santa Marta Community, Rio de Janeiro.

the society.

This project aims at extending the perception

Following, the activities of the Board of Governmental

of the low-income families as regards the

Relations and the Superintendences reported to

importance of the insurance as a strategic and

the Executive Board of CNseg.

financial organization tool.

67

Board of Governmental Relations Director: Antonio Mazurek With principal business office in Brasília, it represents CNseg, in compliance with the policies of the Presidency, before the Public Authorities, provides advisory and consultancy, monitors and applies the necessary arrangements in respect of legislative processes and parliamentary activities.

New legislature In the year of 2011, began a new legislature.

Direg made available, as routine, information on

While in the House of Representatives occurred

the bills monitored by the market, with indicators

a change of around 44% of the parliamentarians,

in their several aspects such as, projects’

in the Federal Senate, it was registered an even

presentation, reporters’ appointment, time for

greater change, result from the features of the

amendments, overcoming or not of the difficulties

elections, where two thirds of the seats were

faced and to make clear the arrangements

subject of competition in the elections of 2010.

required in every situation.

A great number of new projects were presented,

Direg also provided and took part of several

what is expected in the initial phase of the

hearings in the ministries, committees of the

legislature. Furthermore, proposals arising from

House

past legislatures were unfiled and returned to

and further organisms of the federal public

their advancing course in the National Congress.

administration.

Upon considerable effort and counting on the

Formal actions relative to the mails forwarding

support of all the executives and employees of

and personal contacts with federal and state

CNseg and associated Federations, in the first

parliamentarians on advancing matters and

legislative session it was attained the goal that a

those of the insurance market concern required a

project, being harmful to the insurance market,

considerable effort by Direg.

of

Representatives,

Federal

Senate

would not be approved. In 2011, the Board of Governmental Relations

Ordinances

84

(Direg), had important political dialogues.

Opinions

69

This routine required the continued presence in

Amendments

20

Miscellaneous (votes separately, applications, etc)

16

E¬mails and mixed mailings

180

Personal and by phone contacts with parliamentarians

300

the most distinct areas of the Parliament such as, committees, plenaries, public hearings and meetings. It was essential the personal contact with parliamentarians, mainly with the leaders and reporters of matters of the insurance market concern.

68

Standing Committee on Governmental Affairs | CPAG President: Antonio Mazurek Actions developed

No. of meetings held: 7 No. of members: 27

No. of meetings held

It convenes monthly, in Rio de Janeiro, to analyze, discuss and outline institutional strategies in relation to bills of the General Insurance, Private Pension and Life, Health, Capitalization and Reinsurance segments concern, advancing in the National Congress and in the States Legislatures.

7

Projects decided (Bills, Provisional Presidential Decree, Applications and others)

144

Projects for knowledge (Bills, Provisional Presidential Decree, Applications and others)

94

Monitoring of Bills Sisproleg, monitoring system for legislative

Bill being monitored

projects coordinated by Direg in partnership with the Legal Superintendence of CNseg, allows the enrollment, feeding and monitoring of all the Bills of the market concern. The number of bills enrolled in the system is 840.

Legislative House of Representatives

419

Federal Senate

128

States Legislature

293

Projects by priority

Siproleg 2011 Projects enrolled

Advancing Inclusions

Number

310

4.500

High

134

Medium

62

Low

638

69

Projects by subject matter

Number

Projects by subject matter

Number

Health

239

Criminal Law

15

Consumer

196

Liability

15

DPVAT

107

Databank

14

Motor

85

Taxes

13

Insurance

75

Personal Accident

12

Miscellaneous

46

Civil Procedural Law

9

Traffic Code

31

Consolidation of Labor Laws (CLT)

8

Labor Law

31

Broker

8

Civil Law

28

Reinsurance

7

Tax Law

27

Workers Compensation

5

Life

26

E-commerce

5

Pension

17

Capitalization

4

Financial System

17

Others

47

Major Projects

70

It may be highlighted, in 2011, the advancing

to retake the advancing of the Bill that was filed.

of the Bill no. 3.555/2004, whose author is the

It was recreated therefore in the scope of the

deputy JosĂŠ Eduardo Cardozo, that regulates

House of Representatives, the Special Committee

the insurance agreements and makes other

with the purpose to examine, to discuss and to

provisions, filed at the end of the legislature as

decide on the Bill no. 3.555/2004. As the major

required by the law.

action taken by Direg it is worth highlighting the

At the end of 2010, the deputy Moreira Mendes

permanent monitoring as regards the political-

(PSD – RO) presented the Bill no. 8.046, whose

legislative developments, especially in respect

purpose is the same of the Bill no. 3.555, having

of the constitution of the Special Committee, by

required,

to

means of the proportional appointment of the

the Bill no. 3.555/2004. That is, by using two

representative members of the parties who seat

instruments of the Internal Rules of the House

in the House that represents the national society

of Representatives, the parliamentarian sought

in the Legislative Branch.

simultaneously,

its

attachment

Superintendence of Institutional Affairs Superintendent: Maria Elena Bidino The activities developed in the year of 2011 highlighted by innovative actions of work, guided by the goals outlined in the Letter of Itaipava, such as: • clarifications programmes to the insurance, open private pension, supplementary health and capitalization bonds consumers; • initiatives aiming at the introduction of the microinsurance; and • actions focused on sustainability programmes. Amongst the actions that stood out CNseg in the distinct international sceneries, it is worth highlighting the attendance of the Superintendence of Institutional Affairs in the organizing committees of the 38th General Assembly of The Geneva Association and the 7th International Microinsurance Conference, the both held on Rio de Janeiro. As member of the international forums, this year CNseg became to chair the presidency of the South Region of FIDES and to take part of the Global Group of the Principles for Sustainable Insurance of the United Nations Environment Program Financial Initiative – UNEP FI.

Clarifications on insurance Key findings The consumers not always understand the characteristics of the insurance coverages, what

Segment

may cause disappointments in respect of the expectancies of the products they acquire. CNseg decided to face this issue and to draft a short and clear list of the information on the most important

Type Individual / family

Supplementary Health

Corporate Group – up to 29 lives

characteristics of the major lines of insurance. In

Group per Adherence

the year of 2011, the key finds of the following

Popular – Single Payment

segments were submitted to the approval of the

Popular – Monthly Payment

respective Federations: Capitalization

Traditional – Single Payment Traditional – Monthly Payment

71

Estou Seguro Project Estou Seguro was continued, project developed

though without the subsidy of the Microinsurance

from 2010, in partnership with the Institute of

Innovation Facility of ILO. The Phase II was

Studies of Work and Society (IETS), in the Santa

launched in November 6th, being the first activity

Marta community, Rio de Janeiro, with the

a joint action for cleaning in Santa Marta, held on

purpose to extend the perception of the families

December 17th.

on the importance of the insurance as strategic

The major goals of the Phase II are the following:

tool for financial organization.

• to work the CNseg image as an entity partner

The Phase I was concluded in June, with insurance broker licenses granted to four dwellers, who

• to establish a permanent dialogue with

were freely qualified by institutions taking part of

the community, diffusing the culture of the

the project, to operate Life and Pension. There is

insurance and showing that it is the most

no doubt that it was a relevant social legacy of the

suitable way to protect the financial and social

project to that community.

achievements;

The methodological kit of such phase is available

• to offer qualification courses for microinsurance

in the website www.cnseg.org.br, which enables

brokers and courses for family financial planning

the access to the reports of the programmes,

, included in the Amigo do Seguro programme,

media used and gallery of photos, amongst others.

of the National School of Insurance; and

Due to the success achieved in the Phase I, CNseg decided to continue the project, even

Família Estou Seguro During the Estou Seguro Project, CNseg realized the lack of updated educational materials on insurance intended for the low-income families. Upon cooperation offered by members of the Committee

on

Microinsurance

and

Popular

Insurance, it was developed the Família Estou Seguro booklet, whose screenplay is focused on low-income population, presenting daily situations, highlighting the need to count on insurance as an effective tool to protect and to keep the income. The production of the booklets counted on 50 thousand copies to be distributed to the companies willing to use them in their insurance programmes addressed to this audience.

72

of the society;

• to promote de sales of insurance products within the community.

It was also developed the animation of the

Microinsurance Programme of the Inter-American

booklet, in video, as well as were produced 500

Development Bank (Fomin) for the Latin America

booklets in Spanish language and 500 in English

and Caribbean, that financed this project.

language, both the videos including subtitles, in

The both, booklet and the respective video, were

order to enable their use by the countries that

distributed during the 7th International Microinsurance

are members of the Inter-American Federation of

Conference, held on November, and are available

Insurance Companies (FIDES), coordinator of the

for download in the CNseg website.

Microinsurance Microinsurance Regulation Representatives

of

CNseg

were

appointed

In addition to the operational support, CNseg

through the Susep Ordinance no. 4.206/11 to

contributed with 16% of the estimated total

compose the working group constituted aiming

cost, what made feasible to held this conference

at proposing normative to set out special rules

in Brazil.

for the microinsurance development in Brazil.

The event also counted on the support of Susep, GIZ/

As result of such work, it was published the

BMZ (Gesellschaft fßr Tecnische Zusammenarbeit –

CNSP Resolution no. 244/11, initial milestone

German Technical Cooperation) and the University

of the standards to regulate the microinsurance

of Georgia (USA). It was attended by 429 people

operations.

from 52 different nationalities. It was the

7th International Microinsurance Conference CNseg was one of the sponsor institutions of the 7th Internacional Microinsurance Conference, event promoted by the Munich Re Foundation and the Microinsurance Network, held from November 8th to 10th, in Rio de Janeiro, that counted on the attendance of around hundred Brazilian professionals, including staff from the supervisory and regulatory agencies from the

second time the organizers held this meeting in Latin America. Presenting 22 sessions and more than 70 lecturers, who approached key issues of the market, this conference was the large forum for discussing on the importance to promote the access to the insurance for the low-income population. It is worth highlighting the Brazilian lecturers informed below:

insurance market.

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7th International Microinsurance Conference Date November 8th

Lecturers Opening Lecture: Jorge Hilário Gouvêa Vieira, president of CNseg, and Sérgio Cabral, governor of the State of Rio de Janeiro Session 3: João Joaquim de Melo Neto, coordinator of the Instituto Palmas, presenting the theme Expertise in Bancassurance

November 9th

Session 5: Wladimir Chinchio, operational director of Vayon – Insurance Solution Provider, presenting the theme How the Cell Phones and Points of Sales May Help the Insurance Companies to Obtain the Efficiency and Scale in the Microinsurance Operations

Session 11: Maria Elena Bidino, superintendent of Institutional Affairs of CNseg, presenting the theme Experiences with Multimedia Mass Campaign in Brazil Session 12: Solange Beatriz Pallheiro Mendes, executive director of CNseg, presenting the theme National Strategy of Microinsurance and Insruance for Low Income – The View of the Industry

November 10th

Round Table – Microinsurance in Brazil: with the attendance of Eugênio Velasques, executive director of Bradesco Vida e Previdência, presenting the theme A Case Study in Insurance for Low-Income Population, and Regina Giordano Simões, who presented the theme The View of the Regulatory Agency on the Microinsurance in Brazil

Session 13: Pedro Bulcão, president of Sinaf, presenting the theme Microinsurance based on Agents – The Brazilian Experience Round Table: Challenges for the Policy Makers and Supervisory Agencies to Guarantee the Value of the Consumer; with the attendance of Luciano Santanna, superintendent of Susep Speech for closing the conference: Made by Maria Elena Bidino, representing the president of CNseg, Jorge Hilário Gouvêa Vieira

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Sustainability CNseg initiated the actions intended for the sustainability from the PSI Regional Consultation

Principles for Sustainable Insurance | PSI*

Meeting for Latina America and Caribbean, promoted by HSBC Seguros in SĂŁo Paulo, held on May 16th and 17th, with the purpose to discuss the

Principle 1

We will embed in our decisionmaking environmental, social and governance issues (ESG) relevant to our insurance business.

Principle 2

We will work together with our clients and business partners to raise awareness of environmental, social and governance (ESG) issues, manage risk and develop solutions.

Principle 3

We will work together with governments, regulators and other key stakeholders to promote widespread action across society on environmental, social and governance (ESG) issues.

Principle 4

We will state accountability and transparency in regularly disclosing publicly our progress in implementing the Principles

proposal of the Principles for Sustainable Insurance (PSI). The PSI were result of the work carried out by companies of the international insurance market associated with the Global Group Programme of the Principles for Sustainable Insurance of the United Nations Environment Programme Finance Initiative (UNEP FI). Its launch was scheduled to be during the 48th IIS Annual Seminar, in Rio de Janeiro, in June 19th, 2012, on the occasion of the United Nations Conference on Sustainable Development, the Rio+20 Conference. To begin the discussions on this subject matter in CNseg, it was invited the president of HSBC Seguros and co-president of Grupo de Seguros para AmĂŠrica Latina & Caribe of the UNEP FI, Fernando Moreira, to take part of the meeting

*PSI = Principles for Sustainable Insurance

held on July 26 , with the purpose to outline de th

strategic actions to promote de adherence of the

In August 2011, it was constituted a working

insurance companies to the PSI.

group on Sustainability of CNseg.

75

Thematic Committees The Superintendence of Institutional Affairs is

Ombudsman Services and Human Resources –

in charge of four committees: Microinsurance

and the Working Group on Sustainability.

and Popular Insurance, Consumer Relations,

Commiittee on Microinsurance and Popular Insurance President: Eugênio Velasques Meetings held: 4 No. of members : 29 Major Subject Matters CNSP Resolution no. 244/11: It developed

Work and Society (IETS), for introducing the Phase

proposals for provisions provided for in the CNSP

II of the Estou Seguro Project.

Resolution no. 244/11 on the microinsurance

Família Estou Seguro Booklet: It analyzed and

operations, the microinsurance brokers and agents.

provided the required adjusts in respect of the

Estou Seguro Project: It analyzed and improved

contents of the booklet.

proposal presented by the Institute of Studies of

Committee on Consumer Relations President: Luiz Celso Dias Lopes Mettings held: 7 No. of members: 29 Major Subject matters Consumer Protection Code: Attendance of

3rd Interactive Conference of the Insurance

members of the Committee in Multidisciplinary

Consumer: Beginning of the organization works

WG constituted by the Committee on Legal

for the event, to be held on 2012, whose core

Affairs (CAJ), to outline proposals for amending

theme is Conscious and Sustainable Consumer.

the Consumer Protection Code (CDC).

Workshop on Consumer Rights: First workshop

Key findings: Constitution of WG to develop the

on Consumer Rights promoted in partnership

key findings by segment (Capitalization, Health,

with the National School of Insurance, intended

Extended Guarantee, Motor, Home / Housing,

for professors of the School, aiming at forming

Open Private Pension), with the purpose to

diffusers to offer the course all over the Country.

provide the consumer the basic information on every product when being agreed.

76

Meeting with Consumer Protection and Defense

held on December 5th, in the principal business

Department (DPDC): Meeting with the director

office of CNseg, to deal with issues related to

of the DPDC of the Ministry of Justice, Juliana

the Extended Guarantee Insurance, with the

Pereira, the coordinator of Legal Affairs, Amauri

attendance of representatives of the Committee

Martins de Oliva, and the general coordinator

on Extended Guarantee Insurance of FenSeg.

of Supervision and Control, Danilo Doneda,

Committee on Ombudsman Services President: Mário Teixeira Rossi Meetings held: 6 No. of members: 47 Major Subject Matters Ombudsman Service’s Report: Drafting of the

to the email comissao.ouvidoria@cnseg.org.br,

Ombudsman Service’s Report 2010 (excepting

that were sent to the ombudsman services of the

supplementary health), whose full text is available

respective insurance companies.

for download in the CNseg website.

Meeting with Ombudsman Service of ANS:

Constitution of new WGs: Constitution of WG

Upon suggestion of the ombudswoman

to develop the new table regarding the reasons

the National Agency of Supplementary Health

of demonstrations / complaints, separated into

(ANS), Stael Riani, it was held meeting between

seven types: communication, loss, contracting /

the coordinator of the Ombudsman Service

sales / business, product, after sales, broker (origin

of ANS, Marcelo Viana Estevão de Moraes,

/ target of the complaint) and care. Constitution

and representatives of supplementary health

of WG to propose performance indicators for the

operators, in December 2nd, in order to discuss the

ombudsman services of the insurance market.

improvement of the ombudsman services as fast

Constitution of WG for promoting event of the

mediation channel for solution of the complaints

Committee on Ombudsman Service that will be

made by the users of health plans.

of

held on 2012. Customer relation: Monitoring of 56 complaints, orientations and clarifications requests addressed

77

Committee on Human Resources President: Vanessa Pina

enabled a great number of information exchanged

Meetings held: 6

in the area on subject matters such as: variable

No. of members: 38

remuneration policy, employees of the audit area,

Até março, a Comissão foi presidida por Maria

profit commission and outcomes programme,

Helena Monteiro, que exercia a função desde 2002.

gross salary of the customer service operator, 90

Major Subject Matters Collective Labor Agreement | CCT: Closing of the Collective Labor Agreement 2011, occurred in January 21st. Accessibility by Disabled People (PCDs): Constitution of WG to map the practices used by the companies in relation to the accessibility by disabled people (PCDs). HR Meeting: 5th HR Meeting of the Insurance Companies, held on October 4th, in the Bourbon

days contract to hire, travel policy, HR structure, social security factor and filling out the workers compensation notice, amongst others. Negotiation meetings: Four meetings were held in 2011 – November 17th and 29th and December 7th and 13th, in order to close the Collective Labor Agreements 2012, with representatives appointed among the holder members of the Committee on Human Resources, whose coordinator was Messias M. Oliveira Jr.

Convention Ibirapuera Hotel, in São Paulo, with the support of the National School of Insurance. Time Bank: Research carried out on time bank, evidencing that most of the companies enter into bank time agreement, not yet renewed, keeping the proposal for offsetting 1 hour / 1 hour. Proportional notice: Research carried out on proportional notice, taking into account the controversial issues raised by reason of the labor

179 technical certificates were issued, by service period, distributed in the following certified areas | segments: Area | segment

Number

Customer Service – Insurance

41

Internal Controls

70

the Ministry of Labor and Employment.

Loss Adjustment – Motor

24

Further research: 16 other research were carried

Loss Adjustment – Insurance

9

Direct Sales

35

approvals disclosed by the Memo-Circular no. 010/2011 of the Secretariat of Labor Relations of

out in the insurance companies on several subject matters of the Human Resources concern, what

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Technical certificates

WG on Sustainability Coordinator: Maria Elena Bidino Meetings held: 6 No. of members: 11 Major Subject Matters Green Protocol: Research (Direx Circular no.

Consultancy: Contracting of BSD Consulting

017/2011) carried out to evaluate the adherence of

to outline the actions of the insurance market

the insurance companies to the policies outlined

on sustainability.

in the Letter of Intentions signed by the Ministry

Workshop:

of the Environment, CNseg and the Trade Union of

“Insurance Innovation and Opportunities”, focused

the Insurance Companies for the States of Rio de

on the four Principles for Sustainable Insurance,

Janeiro and Espírito Santo, including the mapping

scheduled for February 2012, in the SindsegSP.

Organization

of

the

workshop

of the actions that are being implemented as regards the principles agreed in the protocol. The research counted on the attendance of 28 companies, the equivalent to 80% of the premium income. Amendment: Development of proposal to draft the Amendment to the Protocol, with the purpose to renew it and to adjust its concepts to the Principles for Sustainable Insurance.

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Visits to CNseg The Superintendence of Institutional Affairs and executives of FenSeg, FenaPrevi, FenaSaúde and FenaCap hosted nine foreign entourages that visited CNseg, in 2011, seeking information on the Brazilian insurance market. Foreign entourages Institution

Date

Members

Goal

AXCO Insurance Information Services, from London

January 31st

Stuart M. Hadleigh

Getting information on the Life and Health market

Takayuki Murai ( deputy Nippon Life Insurance New York Representative Office

February 1st

Knowing the Brazilian insurance market

chief representative )

and Kinya Sugiyama ( senior manage )

Munich Re Foundation

From March 15th to 17th

Dirk Reinhard

Planning of the 7th International Microinsurance Conference

(vice president )

Papa N’Diaga Boye Fédération des Societés d’Assurances de Droit National – FANAP

Voyages )

Making viable the drafting of agenda of the entourage of around 50 executives from African insurance companies who have been in Brazil from July 4th to 8th

Experiences exchanged on microinsurance and popular insurance distribution (strategy of sales through retail stores, utilities, telecommunication companies, etc.)

Market research to present proposal of regulatory standard for the microinsurance operations

( secretary-general )

April 5th

e Monique Philippe ( general director of Ivoire

South Africa Entourage

April 8th

Representatives of the Group Segurador Hollard and the retail store Edcon, its partner in business

The Centre for Financial Regulation & Inclusion – Cenfri

From April 11th to 15th

Hennie Bester e Christine Hougaard

Juan Carlos Matamoros Seguradora Colpatria, from Colombia

May 3rd

( executive vice president )

Cesar Bernal (capitalization manager)

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e

Getting information on the Brazilian capitalization market

Foreign entourages Institution

Fédération des Societés d'Assurances de Droit National –  FANAP

Nippon Life Insurance New York Representative Office

Date

Members

Goal

From July 4th to 6th

African delegation, headed by the president of Fanap, Ayangma Protais, composed by 18 executives of insurance and reinsurance companies from six countries of Africa

Knowing the profile of Brazilian insurance industry, with the purpose to enter into partnerships with companies and to get reinsurance capacity for its risks. The entourage was also hosted by the president of IRB-Brasil Re, who organized meeting with its Board, managers and underwriters (23 practitioners). The delegation also convened with executives of Bradesco Saúde, Bradesco Seguros Auto/RE and Mongeral Aegon

November 24th

Hiroyuki Nishi ( current member of the Board of Nippon Life and operation chief of the company in the Americas and Europe ), Takayuki Murai ( deputy chief representative ) e Kinya Sugiyama ( senior manager)

Exchanging experiences on features of the personal coverages sold by the company abroad and those sold in Brazil

International meetings The Superintendence of Institutional Affairs represented CNseg in a series of meetings of international entities.

Inter-American Federation of Insurance Companies | FIDES 33rd Hemispheric Insurance Conference: The event

counted on the attendance of 950 professionals

was held within the period from May 29 to June

of the insurance market from 33 countries of Latin

1 , in the city of São Pedro Sula, Honduras, and

America, Caribbean, North America and Europe.

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st

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Board Meeting: Also in San Pedro Sula, Honduras,

• 4th vice president and president of the Centre

held on May 30th, with approval of proposal to

Regional and Caribbean Committee: Gerardo

carry out quarterly Board meetings to discuss

Rivera Corales – Honduras.

the most relevant themes of FIDES, through

During the meeting, were approved the San

videoconference.

Pedro Sula Statements, in which the Ibero-

Annual Meeting and Special Meeting: Also in

American insurance market states its position

San Pedro Sula, Honduras, held on May 31st.

contrary to impose sanctions and punishments

Board Meeting: Meeting held on November 7th, in the principal business office of CNseg, when were appointed the following members of the Board for 2011 / 2013 period: • President: Gonzalo Kauría Alcalá – Venezuela • 1st vice president and president of the Andean Committee: Alejandro Ybarra – Bolivia. • 2nd vice president and president of the South

that are not related to the nature and importance of the insurance for the social and economic development. The Distinguished Insurer Award was granted to the following professionals appointed by the four regions of FIDES : Juan B. Riveroll Weston (Mexico), Rufino Garay (El Salvador), Jorge Enrique Uribde (Colombia) and Roberto Sollitto (Argentina).

Regional Committee: Maria Elena Bidino – Brazil • 3rd vice president and president of the North Regional Committee: Carlos Bolsterli – USA

The Geneva Association CNseg attended the organizer committee of the

the major insurance executives around the world

38 Annual Meeting of The Geneva Association,

and whose purpose is to develop research and

held on the period from May 25

to 27 , in

studies on the insurance economics. This was the

Rio de Janeiro. The Geneva Association is an

first time that a city of Latin America was selected

organization of great visibility that congregates

to be the hostess of this event.

th

th

th

European Insurance and Reinsurance Federation | CEA CNseg took part of the 3rd International Insurance

scope, because of the turbulence of the global

Conference of CEA, held on June 16 , in Athens,

economics. The president of CEA, Sergio Balbinot,

that counted on 350 attendees from the industry.

Generali – Italia, the executive director of CEA,

CEA represents insurance and reinsurance companies

Michaela Koller, the CEO of the French insurer

in charge of 95% of the total premium income

CNP,

of Europe. The theme of the meeting amongst

president of the Insurance Information Institute,

the private market, insurance regulators and

of the United States, Steve Weisbart, discussed

supervisors was the great number of proposals

the subject matter with the European regulators

for regulatory amendments and the respective

Michel Barnier and Karen Van Hulle, with highlight

impacts on the insurance industry, in international

for the topic on Stability and Systemic Risk.

th

82

Xavier

Larnaudie-Eiffel,

and

the

vice

International Insurance Society | IIS CNseg took part of the 47th IIS Annual Seminar,

industry, headed by its president, Jorge Hilário

held from June 19 to 22 , in Toronto – Canada,

Gouvêa Vieira. The event counted on the

with 16 professionals of the Brazilian insurance

attendance of 518 people of 41 nationalities.

th

nd

Name

Position

Entity

Armando Vergilio

President

Fenacor

Claudio Contador

Director

National School of Insurance

Jorge Hilário Gouvêa Vieira

President

CNseg

Leila Pontes

Advisor

CNseg

Luiz Tavares Pereira Filho

Consultant

Bradesco Seguros

Marco Antonio Rossi

Director President

Bradesco Seguros

Marcos de Barros Lisboa

Director

Itaú Seguros

Maria Elena Bidino

Superintendent

CNseg

Nilton Molina

President of the Board

Mongeral Aegon

Osvaldo do Nascimento

Diretor superintendente

Itaú Vida e Previdência

Patrick Larragoiti Lucas

President of the Board

Sul América Cia. Nacional de Seguros

Paulo Miguel Marraccini

President of the Board of Directors

Allianz Seguros

Renato Campos

Executive Director

National School of Insurance

Robert Bittar

President

National School of Insurance

Roberto Westenberger

Vice President

PwC Financial Services

Samuel Monteiro

Director Vice President

Bradesco Seguros

The seminar, with the general theme A New

Janeiro, highlighted the environment proper to

World of Opportunities, presented 62 panels,

the business that the participants of the meeting

lectures and workshops of 57 professionals from

will find in the Country. In this same period, it was

14 different countries, representing insurance and

held meeting with representatives of the General

reinsurance companies, regulators, supervisors,

Insurance Association of South Korea, country

consultancies and the academic segment.

that will hostess the IIS Seminar in the year of

In his closing lecture, the president of CNseg, as

2013, with the purpose to collect information

head of the hostess entity of the 48 IIS Annual

on the planning of the seminar in Rio de Janeiro

Meeting, held from June 17 to 20 , in Rio de

in 2012.

th

th

th

83

International Network of Insurance Associations | INIA INIA shares, currently, information with 42

Two INA meetings were held on 2011:

insurance associations, representing 68 countries

• June 15th, in Athens: Meeting held before the

of the five continents.

CEA Conference.

It is worth highlighting the proposal for creating

Representative of CNseg: Maria Elena Bidino

an

Insurance

• September 28th, in Seoul: Meeting held before

Associations (IFIA), with mechanism to enable

the IAIS Conference. Representatives of CNseg:

that the insurance industry answers, quickly,

the vice president, Marcio Serôa de Araújo

the

state,

Coriolano, president of FenaSaúde; the executive

whenever possible, through a single voice, as the

director, Solange Beatriz Palheiro Mendes;

official interlocutor of the private market in the

the superintendent of Institutional Affairs,

international regulatory agencies.

Maria Elena Bidino; and the Superintendent of

There are five working groups at INIA.

Regulation, Alexandre Leal Neto.

International

international

Federation

questions,

of

and

to

Working Groups of INIA Subject Matter

Coordination

Combating money laundering and the financing of terrorism

American Council of Life Insurers | ACLI

Insurance regulation and systemic risk

European Insurance and Reinsurance Federation | CEA

Com-Frame – Regulation for the supervision of Internationally Active Insurance Groups

American Insurance Associaion | AIA

G-20

Canadian Life and Health Insurance Association | CLHIA

Accounting standards

Group of North American Insurance Enterprises | GNAIE

International Association of Insurance Supervisors | IAIS

84

CNseg took part of the 18th IAIS Annual Conference,

Affairs, Maria Elena Bidino; and the Superintendent

held from September 29th to October 1st, in Seoul,

of Regulation, Alexandre Leal Neto. The meeting

South Korea.

also counted on the attendance of the cabinet

Representatives: the vice president, Marcio Serôa

head of Susep, Gustavo Caldas. The conference,

de Araújo Coriolano, president of FenaSaúde;

whose core theme was Towards a New Horizon

the executive director, Solange Beatriz Palheiro

in the Insurance Supervision: Intersectorial and

Mendes; the superintendent of Institutional

Cross-Border Harmonization and Cooperation,

was attended by around 550 people, amongst

During the conference, the new Basic Principles

members from IAIS and observers.

of the Insurance were disclosed, structure globally

Other extensively discussed subject matter was

accepted for the insurance supervision, result of

the Common Framework for the Supervision

four years of intensive works.

of Internationally Active Groups – ComFrame,

The panel on the proportionality approach in the

project that was born from the need to design a

insurance regulation for developing countries

coherent standard and internationally adjusted

addressed the challenges and opportunities

of supervision of internationally active insurance

by promoting the access to insurance and

groups.

microinsurance.

The insurance companies and the financial crisis

Other important panel discussed the consumer

were the major theme of the debates in the

protection. The experiences in India, Canada and

panel on macroprudencial surveillance. In the

Hong Kong were presented, with highlight for

panel directed to innovation and insurance, were

the role played by the ombudsman services in

discussed the main challenges the supervisor

the Indian market, the communication amongst

may expect due to the dynamics of the market.

the several supervisory agencies during the

Special attention was given to the combat to

2008 crisis, as regards the AIG crisis, general

fraud, as tool to protect the insurance consumer,

issues related to trust in the market caused by

and the increasing need of cooperation amongst

the financial crisis and the creation of distinct

the supervisors in this effort.

collaterals for life and non-life insurance.

Global Group of the Principles for Sustainable Insurance | UNEP FI The Superintendent of Institutional Affairs, as

The agenda included the consolidation of the

representative of CNseg, attended the meeting of

result on consultations made in different regions

the Global Group of the Principles for Sustainable

about the Principles for Sustainable Insurance

Insurance, of the United Nations Environment

and the constitution of working groups aiming

Programme Financial Initiative (UNEP FI), held

at drafting the final text of the document to be

th

from December 7 to 9 , in the Swiss Re Center

presented in the official launch during the 48th

for Global Dialogue, in RĂźschlikon, Switzerland,

IIS Annual Seminar, by occasion of the United

that was also attended by 32 experts from 12

Nations Conference on Sustainable Development,

companies from different parts of the world.

the Rio+20.

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85

Superintendence of Regulation Superintendent: Alexandre Henriques Leal Neto The Superintendence of Regulation of CNseg, new name of the Technical Superintendence, in the year of 2011 was submitted to a restructuration, distinguished by the extension of its duties and reinforcement of its technical staff. In addition to the Committees on Internal Controls, Actuarial, and Administration and Finances, and also the WG on Small and Medium Size Companies, it is now coordinating four other committees over the first half of the year of 2011: the Committee on Reinsurance, that was coordinated by the Superintendence of Institutional Affairs, the Committee on Processes and Information Technology, until then coordinated by the Central of Services and Protection to Insurance, and the recent constituted Committees on Investment and Fiscal Affairs, that was subcommittee of the Committee on Administration and Finances. Its duties also include the monitoring and analysis of the market legislation, and the drafting and sending for disclosing the reports, and analysis of the statistical data from the market.

86

The Superintendence of Regulation conducted

courses on Accounting Pronouncements of the

discussions of the Public Comment 03/2011 of

Committee

Susep on standard that provides for risks transfers,

offered by the National School of Insurance in

in reinsurance and retrocession operations,

Rio de Janeiro, S達o Paulo and Porto Alegre. It is

with reinsurers not authorized to operate in the

worth also mentioning the 2nd Actuaries National

Country (people not covered by the paragraphs I

Meeting, the 6th Seminar on Internal Controls

and II of the Article 9 of the Complementary Law

and the 1st Reinsurance Meeting that counted

no. 126, dated January 15th, 2007), and on the

on the attendance of the Superintendence in

criteria to prove the reinsurance market capacity

the organization.

offer insufficiency. The said draft gave rise to the

Over the year of 2011, the Superintendence was

CNSP Resolution 241/2011, and great part of the

also engaged in the development of the Dataseg,

suggestions presented by CNseg was accepted.

database of the insurance market, important

Amongst the initiatives intended for training and

project of the Central of Services and Protection

improving of the practitioners from the insurance

to Insurance, that will confer more agility to

market, the Superintendence of Regulation

the disclosure and analysis process of statistic

participated actively in the development of

information on the Brazilian insurance market.

on

Accounting

Pronouncements,

Thematic committees and working groups Actuarial Committee | CAT President: Almir Martins Ribeiro Meetings held: 12 No. of members: 34 Major subject matters Susep Circular no. 410/10: Working groups were

additional capital to the codes of insurance

constituted, focused on personal and damage

lines

insurance, to analyze the Circular that instituted

The conclusion was that companies operating in

the liability adequacy test (LAT). As conclusion,

individual life and that offer additional coverages

it was proposed a methodology to perform the

such as, death and disability due to accident and

LAT that will be published by the National School

serious diseases, noted an increase of their capital

of Insurance.

requirements and a decrease in those operating

Statistic table of the Periodic Information Form

in the Motor line and that offer the 24 hours

(FIP): Two working groups, focused on personal

care coverage.

and damage insurance, collected statistical data

Premium written in advance: The conclusion by

of several issues that needed to be adjusted in the

the group that analyzed the accounting effects of

statistic tables of the FIP. It was held meeting with

the premiums written in advance was that, from

Susep, on November, to discuss the questions

the actuarial point of view, there are not restrictions

raised, and Susep made a presentation to the

for maintaining the current accounting standard

market, on December, trying to adjust the needs

(entry in setoff accounts up to the risks inception)

of the autarchy to the difficulties faced by the

or for modifying the accounting of these contracts

companies. The theme remains on the agenda.

in outcome accounts (premium and commission)

CNSP Resolution no. 228/10: The impacts of the

from the moment they are written, simultaneously

CNSP Resolution were analyzed, which provides

to the constitution of provision (other technical

for the credit risk additional capital, and the

provisions (OTP) or unearned premiums provision

many doubts raised were sent to the clarifications

(UPP)). The advantage of the new standard would

of Susep.

be, mainly, the better identification, control and

Susep Circular no. 411/10: The impacts of the

coverage (by collaterals) of the values earned

Susep Circular were discussed, which adjusted

in advance.

instituted

by

Susep

Circular

395/09.

the criteria to assess the underwriting risks based

87

Other highlights The president of the CAT, Almir Martins Ribeiro,

Structure of the Interest Rate (ETTJ), of six hours,

and the actuary-chief of the Center of Studies and

given by the professor Luciano Vereda, of the

Plans, Fernanda Chaves, represent CNseg in the

Economics Department of the Federal Fluminense

Actuarial Committee of Susep, formal forum of

University (UFF), in Rio de Janeiro and S達o Paulo.

debates instituted by the autarchy, on December,

CAT was also engaged in the organization of the

to make more efficient the process of discussion

second edition of the Actuaries National Meeting,

with the market.

held on August 23rd and 24th, in Rio de Janeiro,

According to the CAT initiative, the National School

that counted on the attendance of 319 people.

of Insurance promoted a course on Fixed-Term

Working groups in the scope of CAT WG on Statistical Table: It aims at identifying problems and proposing solutions for the fulfillment of the statistical tables of the FIP, being composed by two subgroups: one focused on damage insurance and the other focused on personal insurance. WG on Liabilities Adequacy Test: It analyzed the Susep Circular 410/11 and suggested a methodology to carry out the liabilities adequacy test that will be published by the National School of Insurance. WG on Impact on the Regulatory Capital of New Lines of Insurance: It analyzed the Susep Circular 411/10, that adjusted the criteria to assess the underwriting risks based additional capital to

88

WG on Course in Actuary: It discusses the development of an actuary extension course approaching practical and relevant issues for the performance of these professionals in the companies of the segment, to be carried out in partnership with the National School of Insurance. WG on Actuarial Evaluation: It was developed to discuss the actuarial evaluation, as defined by the Susep Circular 272/04, in an environment with liability adequacy test. Multidisciplinary WG: It is composed by members of the Committee on Reinsurance, Actuarial Committee and Committee on Administration and Finances, and is developed to suggest to Susep a criteria to account the excess of loss reinsurance, and also to propose amendments to the Annex I of the Susep Circular

the codes of the lines of insurance instituted by

385/09 as regards to make available information of the ceding companies (insurance companies) to the

the Susep Circular 395/09.

retrocessionaires (reinsurance companies).

Committee on Internal Controls | CCI President: Assizio Aparecido de Oliveira Meetings held: 9 No. of Members: 29 Major subject matters Compliance Best Practices: It was concluded

operating directly in loss adjustment, systems

the drafting of the Compliance Best Practices

of internal controls, customer service and direct

Guidance, disclosed to the market by occasion of

sales of insurance, capitalization and open

the 2 Seminar on Internal Controls.

private pension products, regulated by the CNSP

Research on Internal Controls: It was finished

Resolutions no. 115/2004 and 179/2007. CAJ said

the analysis for the results of the research on

that the certification of new employees hired after

internal controls of the companies, carried out in

the year of 2004 remains in force.

nd

partnership with the KPMG.

Existence of the assured: Consultation directed

Combating money laundering: The discussions as regards the combat money laundering and the financing of terrorism were monitored as much in external as in internal scope. In 2011, CNseg made contact with the Financial Action Task Force (FATF), in respect of the first phase of the review for the 40 + 9 recommendations to combat money laundering and the financing of terrorism. In the internal scope, it was concluded the report on the Susep Circular no. 380/08, that deals with the theme, in insurance, open private pension and capitalization operations. The Committee took part in the development of the System for

Combating

Money

Laundering

(Sisplav)

project, of the Central of Services and Protection

to CAJ as regards the understanding of the Article 8 of the Susep Circular 280/04, in respect of the confirmation of existence of the assured. The doubt conducted to the need of the insurance company to prove that the Register of Individual Taxpayer (CPF) or Register of Corporate Taxpayer (CNPJ) informed by one of its client actually refers to that client or it was enough to the insurance company to verify that the number informed is valid. CAJ concluded that the simple verification of the validity of the CPF or CNPJ number is not enough, being required the set of actions provided for in the process of the insurance company to evaluate the matter.

to Insurance.

Lectures cycle: The CCI lectures cycle was

Personal data: It was constituted WG to analyze

continued, approaching the following themes

the draft of law on protection of personal data

in the year of 2011: risks based audit, where

and privacy, with subsequent sending to the Legal

are identified the major differences between

Superintendence that coordinated the process of

the traditional standard of audit and this new

opinion by CNseg.

paradigm, and internal controls and compliance,

Technical Certification: Consultation to the

in which are highlighted the compliance structures

Committee on Legal Affairs of CNseg in respect

of an insurance company and the process applied

of the need, or not, of technical certification of

for monitoring and controlling the risks and the

the employees of insurance and capitalization

fulfillment of the Sarbanes-Oxley Law.

companies and open private pension entities

89

Extension Course: CCI also took part of the

organization of the fifth edition of the Seminar on

development and the implementation of the

Internal Controls, held on September 1st, in São

Internal Controls Extension Course, in partnership

Paulo, with attendance of 225 people, when it was

with the National School of Insurance, and the

launched the Compliance Best Practices Guidance.

Working groups in the scope of CCI WG on Compliance Best Practices Guidance:

put into public comment, the WG consolidated

Constituted with the purpose to draft the

proposal of amendments to the Circular for

Compliance Best Practices Guidance.

sending to the autarchy.

WG on Data and Privacy Protection: Constituted

WG on Law no. 12.529/11: Two members of the

to analyze the draft of law on data and privacy

CCI attended this WG constituted in the scope

protection, being sent report to the Legal

of the Committee on Legal Affairs, aiming at

Superintendence of CNseg, that coordinated the

analyzing the consequences, for the insurance

process for the opinion of CNseg.

market, in respect of the Law 12.259/11 that,

WG on Susep Circular 380/08: In charge of

amongst other provisions, structures the Brazilian

the analysis of legislation as regards combating

System for Competition Defense, and provides

money laundering, since the draft of the standard

for the combat and repression to the breaches

that gave rise to the Susep Circular 380/08 was

against the economic regime.

Committee on Administration and Finances | CAF President: Laênio Pereira dos Santos Meetings held: 12 No. of Members: 33 Major subject matters Accounting Committee of Susep: Through its

underwriting risk based additional capital; the

representatives, the Committee on Administration

standardization of the contracts numbering,

and Finances monitors the themes discussed in

provided for in the Susep Circular no. 424/11, with

the Accounting Committee of Susep, taking into

the purpose to ease a series of activities of the

account the position of the Committee. Amongst

autarchy such as supervision, customer service

the themes discussed, it is worth highlighting

and monitoring of reinsurance activities, amongst

the amendment to the chart of accounts of

others; and the increase of the number of digits of

2011, that became to consider the reinsurance

the chart of accounts in 2012, established through

premium net from commission, with impact

the Susep Circular no. 424/11, measure that will

over the contribution base of the Employees’

also make necessary to change the systems of

Profit Participation Program (PIS) – Tax for Social

the companies.

Security Financing (COFINS), retained premium,

90

Accounting of the reinsurance: The accounting

to the insurance companies questioning the

of the excess of loss reinsurance was subject matter

maintenance of the Consortium for Insurance

discussed in a multidisciplinary WG composed by

Market Regularization (CRMS), in the asset of

members of the Committee on Administration

the companies and advancing its intention to

and Finances, the Actuarial Committee and the

determine the reversion of this asset against the

Committee on Reinsurance. Nevertheless, the

outcome of the consortium members. It may

group did not achieve an agreement in respect of

be highlighted that the balance of the CRMS

the best criterion to be used for accounting.

for some insurance companies is quite relevant.

Credit rights: According to the request of

The subject matter is being conducted directly

CAF, CNseg sent ordenance to Susep asking

between CNseg and Susep, due to the complexity

clarifications as regards the accounting treatment

of the theme, including not only the consortium

of the credit rights while reducers of the technical

itself, since there is a suit of an insurance company

provisions that, considering the revocation of the CNSP Resolution no. 98/02 by the CNSP Resolution no. 226/10, is now lacking of regulation.. Financial statement: CAF is engaged in the discussions with SUSEP aiming at releasing the publication of bi-annual financial statements in the official press and a wide-circulation vehicle, because of the large volume of information produced. Susep accepted that the bi-annual

assumed by the CRMS and whose transfer is questioned by its controlling shareholder. Accounting pronouncements: CAF drafted the programme of the accounting pronouncement course

of

the

Committee

on

Accounting

Pronouncements. The course, developed by the National School of Insurance in partnership with the Price Waterhouse Coopers, was offered in the

publications were made available in its website,

Cities of Rio de Janeiro, São Paulo and Porto Alegre.

and the publication in printed media being

Lecture on Solvency II: CAF coordinated the

facultative.

lecture, held on August, on Solvency II – Practical

CRMS: It was discussed in meetings of the

Aspects, presented by expert of KPMG, of Portugal,

CAF the document of the Dimat – Susep sent

in the Cities of Rio de Janeiro and São Paulo.

Working groups in the scope of CAF WG on Course in CPCs: Constituted with the

It counts on representatives of the Committee on

purpose to draft the programme of the course on

Processes and Information Technology and the

accounting pronouncements of the Committee

Committee on Reinsurance of CNseg, in addition

on Accounting Pronouncements (CPC).

to representatives appointed by the Federations.

WG on Contracts numbering: Constituted with

The group convened at the end of the year with

the purpose to evaluate the consequences as

Susep and, due to the complexity of the theme,

regards the provided for in the Article 31 of the

the change that was expected to enforce from

Annex I of the Susep Circular no. 424/11 in relation

2012 was postponed until 2013.

to the standardization of the contracts numbering.

91

WG on Number of Digits of the Chart of

I of the Susep Circular no. 424/11, it achieved

Accounts: Constituted to propose alternatives to

its goals, since Susep decided to suspend the

the increase of the number of codes and digits

request of the standard, according to the draft of

in the codification of the chart of accounts, as

new Circular that was disclosed.

provided for in the Article 15, Chapter IV, Annex

Committee on Reinsurance | CR President: Wady Cury Meetings held: 7 No. of members: 25 Major subject matters CNSP Resolutions no. 224/10 and no. 225/10:

Resolution no. 241/2011, of which great part of

Analysis of alternatives aiming at amending the

the suggestions sent was accepted.

CNSP Resolutions no. 224/2010 (intra-group

Accounting: Discussions related to the accounting

operations) and no. 225/10 (reinsurance abroad)

of excess of loss reinsurance, numbering of

e, subsequently, the drafts of normative sent

contracts in the scope of the Susep Circular no.

to Susep.

424/11 and accounting of reinsurance premium

Public

Comment

no.

03/11:

Suggestions

net from commission

of amendments to the Public Comment no.

Reinsurance Meeting: It took part of the

03/11 that set out criteria for the risk transfer

organization for the 1st Reinsurance Meeting,

to non-authorized reinsurers and to prove the

event carried out in partnership with Aber and

reinsurance market capacity offer insufficiency

Abercor, held on October 20th, Rio de Janeiro,

that resulted in the edition of the CNSP

which has been attended by 230 people.

Working Group in the scope of CR WG on Glossary: Its purpose is to draft document

GT Multidisciplinar (CAF, CAT e CR): Activities

with terms applied in the reinsurance activities, so

already described in the text referent to the

that to standardize the terminology used, with

Actuarial Committee.

half of the work have been concluded.

92

Committee on Processes and Information Technology | CPTI President: Roberto Almeida Meetings held: 7 No. of members: 28 Major subject matters Research on products: Work made together with

of the cases, require changes in the companies’

the Central of Services and Protection to Insurance,

systems, with impacts on the budget and schedule

with the purpose to extend the penetration of the

of the projects. As samples of such interaction

services offered to the insurance market, carrying

are the WG on Number of Digits of the Chart of

out research to identify the level of knowledge

Accounts and the WG on Contracts Numbering.

as regards the projects and the reasons for the

Insurance Service Meeting: Meeting held in SĂŁo

eventual non adherence to them.

Paulo, on November, during which representatives

Attendance in WGs: The CPTI has also been

of the associated federations presented their

cooperating with working groups constituted

needs related to processes and IT, with the

in the scope of further committees, since the

purpose to raise questions to be approached in

attendance of professionals from processes and

the 2012 Insurance Service Meeting.

information technology departments is essential to evaluate the solutions proposed that, in most

Working Group in the scope of CPTI WG on Digital Exchange of Documents:

Susep and National Institute of Information

Constituted to evaluate aspects related to the

Technology (ITI), in respect of digital certification,

digital exchange of documents between insurance

the WG concluded that the introduction of a

companies and brokers, having as basis the

system of digital exchange of documents is still

analysis of study already made by CNseg, Fenacor,

of high cost.

Committee on Fiscal Affairs | CAFIS President: Antonio Teles de Medeiros Meetings held: 5 No. of members: 27 ACAFIS was established in the year of 2011,

bound to the Committee on Administration and

due to the complexity of tax issues that affect

Finances, but the meetings were not regular,

the insurance market. Up to the year of 2010,

being scheduled only according to the need. The

the subject matters were discussed in the

themes that have been discussed in the SCAF

Subcommittee of Fiscal Affairs (SCAF), subgroup

were transferred to the scope of CAFIS.

93

Major subject matters Taxes included in the price: Monitoring of laws

over the price. As regards the health operators,

and bills that require the identification to the

not constituted as insurance companies, it would

consumers of the amount of tax is included in

be possible to highlight the ISS.

the final price of the products or services charged

Digital invoices: Efforts made to solve the

(i.e.: Law 16.721/2010 of the State of Paraná

situations arising from the non issuance of the

and Law 9.452/2011 of the State of Paraíba).

Digital Invoices according to the legal term

The understanding is that these laws reach the

established by the insurance brokers.

insurance companies, since they are considered

Information and Debates: CAFIS is forum

as suppliers in accordance with the terms of

for information diffusing and debates on the

the Article 3 of the Consumer Defense Code.

discussions occurred in the scope of the Federal

The general agreement is that in the insurance

Revenue Service of Brazil about the Public System

operations, it would be possible to highlight only

of Digital Entries (SPED) and the Tax Regime of

the IOF, because it is the unique tax applied directly

Transition (RTT).

Working groups in the scope of CAFIS WG on Brokers Invoice: Constituted with the

been supervised by the Finance Secretariat of

purpose to analyze the question referent to the

São Paulo, and some of them are already being

non issuance, or delayed issuance, of the digital

fined because they do not comply with the ICMS

invoice by the insurance brokers.

standards which provide for the issuance of the

WG on Parts Supply Request: Constituted to

Parts Supply Request form.

study the several insurance companies that have

Committee on Investments | CINV President: Márcio de Barbosa Matos Meetings held: 3 No. of members: 31

94

CINV, established in the year of 2011, aims

the technical discussions, related to regulatory

at conducting discussions inherent to the

issues, this forum should provide the debate on

investments environment of insurance companies

the investments policy of the companies based

of the market. It is understood that in addition to

on even lower actual interest rates.

Major subject matters CMN Resolution no. 3.308/05: CINV convened,

Time Deposits with Special Guarantee (DPGEs):

for the first time with the mission to propose

Attendance in discussions with Susep on ways

amendments

no.

to remedy the consequences provided for in the

3.308/05, that provides for the application of

Susep Circular Letter – Ditec – CGSOA no. 03/11,

the reserves funds, the provisions and the funds

on the non-acceptance of funds applied in Time

of the insurance and capitalization companies

Deposits with Special Guarantee (DPGEs), as

and the open private pension entities. For that,

collateral for the technical provisions.

to

the

CMN

Resolution

the negotiations with Susep were initiated aiming at constituting a WG to suggest the next amendments to the Resolution.

Working group in the scope of CINV CMN Resolution no. 3.308 WG: Constituted

the application of the reserves funds, provisions

with the purpose to suggest amendments to the

and funds of the insurance and capitalization

CMN Resolution no. 3.308/05, that provides for

companies, and the open private pension entities.

WG on Small and Medium Size Insurance Companies | GTPMS Coordinator: Pedro Pereira de Freitas Meetings held: 8 No. of members: 28 Major subject matters Proportionality principle: According to the

WG on Surveillance Fee: Monitoring of the

request of the WG on Small and Medium Size

analyses carried out by the WG on Surveillance

Insurance Companies, CNseg required work

Fee instituted in the scope of Susep, to propose

for Ernst & Young on the applicability of the

a new methodology to calculate the surveillance

proportionality principle in the Brazilian insurance

fee of Susep.

market, with the purpose to present to Susep

Back-office outsourcing: It was requested to the

suggestions of amendments in the regulation, so

Central of Services and Protection to Insurance

that to stimulate the competition and to expand

the drafting of analysis on possible solutions

the basis of market clients, having as support the

to outsource the back-office activities of the

adoption of the proportionality principle.

insurance companies, so that to reduce the costs of the companies.

95

Monitoring of the market data The Superintendence of Regulation is in charge of

charge of this Superintendence are the definition

monitor the statistical information of the Brazilian

of the data that need to be stored, the specification

insurance market and to draft the analyses on its

of the source of these information, the creation

development. The information are collected from

of indicators and the draft of reports automated

several sources such as, websites of regulatory

by the system. Furthermore, the Superintendence

agencies (Susep and ANS), Brazilian Central

enforces

Bank and Brazilian Institute of Geography and

comparison of the information with those arising

Statistics (IBGE). Aiming at making more effective

from the primary sources of the data.

the process of data collection and more safe the

The Superintendence is also in charge of updating

storage, is being developed the Dataseg Project,

the Cumulative Index for Calculation of Interest

that is, the constitution of a sole databank with

– Referential Rate (FAJ–TR), daily index to apply

the purpose to satisfy the demand for statistical,

interest to the insurance agreements, that takes

socio-economical and financial information of

into account in its calculation the TR variations

the insurance market, assuring the access to the

and the working days of the periods, being

same information by all the stakeholders.

published monthly in the CNseg website.

the

reports

generated,

from

the

In the development of the Dataseg Project, in

Further activities Ombudsman Service Report

Institutional presentation

The Superintendence of Regulation contributed

In the year of 2011, it was created the framework

with the Superintendence of Institutional Affairs

of an institutional presentation with a wide range

to draft the report on the activities of the

of statistical information of the insurance, private

ombudsman services of the insurance market,

pension, capitalization and supplementary health

whose production was based on the information

markets, in addition to socioeconomic and finan-

sent by the ombudsman services of companies of

cial data. The framework is composed by a slides

the market.

bank, periodically updated, according to the

The Superintendence of Regulation cooperates to

publication or updating of information collected

make the questionnaires available to companies

from Susep, ANS, Brazilian Central Bank and IBGE,

of the market and is in charge of consolidate the

amongst other sources. These updating are also

answers sent, that are used to establish policies

made monthly, by accessing the primary data-

to help in the evaluation of the development

base. It is expected that with the Dataseg these

of number and kind of complaints made, by

data remain stored in the CNseg servers, in order

product, region of the Country and channel; in the

that the research may be carried out directly in

measurement of the average time of response by

this databank and the pre-defined reports are

the market to the complaints; in the knowledge of

automatically updated, without the need of inter-

the reasons for the complaints and in the analysis

ference by the analyst.

of the decisions-making by the ombudsman.

96

Annual Report and Social Balance Sheet Jointly

with

the

Solvency of

The Superintendence of Regulation advices the

Communication and the IT department of CNseg,

Center of Studies and Plans of CNseg in the analysis

the Superintendence of Regulation developed

of the Brazilian solvency standard and how it

the

companies

affects the profitability of the companies of the

associated with the Federations where are

market. The contribution of this superintendence

required information as regards the financial

is focused on the analysis of the capital cost of an

situation, operating activities, sustainability and

insurance company.

questionnaire

sent

Superintendence

to

the

social actions. The data received were collected, analyzed and presented in the 2010 Annual Report | Social Balance Sheet.

The Superintendence of Regulation presented a report with a very simplified methodology to estimate what capital the businessman of the

Research carried out

insurance market would be willing to invest in

The Superintendence of Regulation carried out

a insurance company considering two basic

two research with the members of the Committee

variables: the capital cost and the expected

on Fiscal Affairs about the issuance of digital

cash flow that will be generated by this kind of

invoice by the insurance brokers. The purpose

operation. For reasons of expediency, the method

of that was to identify problems that may occur

described relates the capital with the premium

during this process aiming at raising subsidies to

written, but any other relation could be obtained,

help the negotiations with competent bodies in

being required only to adjust the metrics

order to solve the difficulties faced.

(variables) employed.

Events attendance 22nd ASSAL Annual Meeting: In the period from

insurance companies and pension funds from

April 24 to 28 , the Superintendent Alexandre Leal

Brazil, during which were approached the

took part of the 22 ASSAL Annual Meeting, in San

challenges related to regulation, risk modeling,

Juan de Porto Rico, event promoted by the Latin

liquidity risk management and regulatory changes

American Association of Insurance Supervisors

in the financial industry, amongst other themes.

(ASSAL) and by the Insurance Commissioner

18th IAIS Annual Conference: From September

Cabinet from Porto Rico, that deals with themes

29th to November 1st, he composed the Brazilian

such as, Solvency II and IFRS convergence,

entourage to the event, held in Seoul, South

regulation based on risks, corporate governance,

Korea, whose general subject matter was Towards

combating to money laundering and the impacts

to a New Horizon in the Insurance Supervision:

of the financial crisis in the insurance market.

Intersectorial and Cross-Border Harmonization

Risk & Return Brazil 2011: In June 14 , he

and Cooperation, that counted on the attendance

attended the first conference Risk & Return Brazil,

of 550 people, amongst members from IAIS and

in S達o Paulo, event that convened executives

observers.

th

th

nd

th

from some of the major banks, asset managers,

97

Superintendence of Administration and Finances Superintendent: Luís Felipe F. de O. Santos In the year of 2011, the Superintendence of Administration and Finances dedicated great part of his efforts to activities intended for reducing risks and solving issues of several kinds, and also maintaining the service level to the current demands of the services, establishing rules and procedures and planning next actions. The Superintendence is in charge of the administration and the financial and accounting management of the following entities: • FenaSeg | CNseg • FenSeg, FenaPrevi, FenaSaúde and FenaCap

• Trade Union of the Insurance Companies for the States of RJ / ES

• CRMS (Seguradora Mineira)

Major actions The organizational framework of the Superintendence

of new introduction. Before the discontinuity to

was kept, composed by the following managements:

contract suppliers services of other systems used

Financial; Accounting; Human Resources (Personal

in the administrative management and the outlook

Department included); Operating and Budget,

of continuous development of the processes, with

and Administrative.

a view to increase the control and productivity

The group health insurance granted by CNseg

level, it was also suggested the introduction of

was reviewed, returning to the previous standard,

new modules of the operating system, that is, the

where there is no contribution by the employees.

budget and management of agreements.

As regards costs administration, it was negotiated

98

the maintenance of the employees health

Works in the building

insurance value, reaching the saving of around

The Superintendence of Administration and

R$10 thousand per month.

Finances conducted the work of evaluation and

Over the year, the Human Resources Management

budget of the measures required to adjust the

also initiated the works aiming at introducing a

facilities of the Seguradoras Reunidas Building

staffing and compensation plan more adherent

to the safety legislation against fire and panic.

to the features and needs of FenaSeg – CNseg,

In respect of the works, studies and evaluations

structuring and establishing programmes for

are being made as regards the adequacy of the

promoting the employees health and education,

areas occupied by FenaSeg | CNseg and by the

and also setting out specific normative of

Federations, having been defined as priority the

the segment.

development and execution of design for the

The IT Infrastructure Management evaluated the

floor intended for the Central of Services and

operating system of FenaSeg – CNseg as regards

Protection to Insurance.

reliability to absorb “customizations” necessary

The Superintendence of Administration and

to processes automation – aiming at obtaining

Finances also acted, intensely, by conducting

earns of productivity – as well as the system offers

subject matters inherent to the Consortium for the

again the basic original functionalities, taking into

Insurance Market Regularization (CRMS) and the

account the increasing number of changes already

Seguradora Mineira, focused on the accounting

performed in the past, concluding by the need

aspects and taxes pending.

Legal Superintendence Superintendent: Maria da Gloria Faria Actions of advisory and coordination of matters with CNseg and the Federations were developed as much in the analysis and drafting of agreements | amendments as drafting of opinions and performance of works related to working groups constituted within the scope of CNseg and its committees. The work developed by the Legal Superintendence to monitor the 840 advancing bills in the National Congress, House of Representatives of the Distrito Federal and in the States Legislatures, extends to all the Federations and also to Seguradora Líder DPVAT. It was significant the trend of increase of the demands in the year of 2011, almost 60% above those in the previous year (2010). The number of documents issued was 1,760 ordinances, 1,625 circulars and 1,438 letters, aiming at obtaining information in respect of the existence of insurance, loss, refusal to contracting, amongst other questions made. The Legal Superintendence developed and/or analyzed 441 contracts – amendments and drafted 33 opinions to base actions of the Board of Governmental Affairs and to meet the further departments of CNseg and the Federations.

Actions coordinated and monitored As respects the subject matters in charge of the

Direct

Legal Superintendence during the year of 2011, it

unconstitutionality (ADI) no. 4.704: Its purpose

is worth highlighting the monitoring, tracking and

is to declare the unconstitutionality of the Law no.

coordination of the following legal, administrative

15.171/2010, of the State of Santa Catarina, that

actions and other provisions.

deals with, in general terms, the record of vehicles

Direct

action

for

the

declaration

of

action

for

the

declaration

of

that cannot be recovered (losses with survey of

unconstitutionality (ADI) no. 4.673: Its purpose

total loss) in the Detran SC.

is to invalidate the obligation of the social security

Direct

contribution over the broker commission, paid or

unconstitutionality (ADI) no. 1.648-2: The

transferred by the insurance and capitalization

decision was tried and awarded as partially

companies and the private pension entities to the

granted, resulting in the withdrawn of the

insurance brokers.

term ‘and the insurance companies’ of the Law

Direct

action

for

the

declaration

action

for

the

declaration

of

of

no. 6.763/75 of Minas Gerais, with wording

unconstitutionality (ADI) no. 4.710: It aims at

given by the Article 1 of the Law no. 9.758/89,

declaring the unconstitutionality of the Law no.

whose term resulted in the ICMS charging

9.375/2011, of the State of Paraíba, that provides

over the disposal of salvages. The STF edited

for the obligation of the insurance companies

the Biding Precedent no. 32 that provides for

inform to Detran PB the data of the vehicles

the ICMS is not charged over the disposal of

recorded in the State that will be considered

salvage of loss by the insurance companies.

total loss and destruct the frame within five days,

Ordinary

using the press system, making impracticable the

It was also important the judgment that

recovery of parts.

became unappealable, in April 2011, dismissed

Lawsuit

no.

001.2000.020097-3:

99

with prejudice, proposed by the Vehicle and

companies of automotive land-road vehicles and

Accessories Repair Trade Union for the State of

presented the reason for the referred draft.

Pernambuco (Sindirepa) against several insurance companies, recognizing the standing to sue of the the Sindirepa, whose purpose was to guarantee the right of the assureds to choose freely the repair shop for fixing the vehicles.

constituted to deal with specific themes: • Draft of law that provides for the protection to personal data, the privacy and makes other provisions.

Special Appeal (RESP) no. 925.130/SP and

• Drafts of law to update the Consumer Defense

Special Appeal (RESP) no. 962.230/RS: : In 2011,

Code, that deals with the credit offer and severely

CNseg was required to present statement in

indebtedness, e-commerce and joint actions.

the RESP no. 95.130/SP that refers to the joint

• Draft of Supplementary Law for updating the

conviction of the insurance company that was impleaded by the assured, causer of the damage to third parties, in indemnity suit filed against the

Decree-Law no. 73/66. • CNSP Resolution no. 243/11 to amend the standards of the sanctions of Susep.

latter, and in the RESP no. 962.230/RS, that refers

• Law no. 12.529/11, that organizes the Brazilian

to the possibility the loss victim files indemnity

Competition Defense System and provides

suit directly against the insurance company of the

for prevention and repression to the breaches

supposed causer of the damage, which has not yet

against the economic regime.

been part of the insurance agreement, in terms of civil liability agreement. Both the appeals will be tried aiming at creating general repercussion. The Legal Superintendence advised CNseg to present statement.

100

Working Groups: Working Groups (WG) were

Attendance

in

committees:

The

Legal

Superintendence attended the Committee on Consumer Relations, in permanent analysis, discussion

and

building

of

strategies

and

proposals in respect of consumer issues that

Bill no. 3.555/04 and Bill no. 8.034/10: The Bill

affect the market and counted on the advice

no. 355/04, that intends to establish specific

and support of the advisor Angélica Carlini,

legislation to the insurance agreements, and

for the analysis of the bills that amend the

the Bill no. 8.034/10, that is advancing attached

Consumer Defense Code and WG that deal with

to the first, the both were subject of continuous

consumer matter.

monitoring during the year of 2011. The Legal

It also took part of the following committees:

Superintendence

table

Legal Committee of FenaCap, Committee on

presenting the text of the Bill no. 8.034/10 and the

Motor, Committee on Extended Guarantee,

alternate Bill, whose author is the deputy Leandro

Committee on Credit Risk, Committee on Home /

Sampaio to the Bill no. 3.555/04, to which were

Housing Insurance, Committee on Rural Insurance,

included comments made during meeting held

Committee on Cargo and Subcommittee on

among the members of the Superintendence team,

Losses, all of them from FenSeg, advising

as well as the comments made by insurance experts.

and developing opinions and further works,

Draft: The Legal Superintendence also studied

if required.

and suggested amendments to the text of the

Amongst the duties of the Legal Superintendence,

draft regulating the operation of disassembling

it schedules meetings, coordinates and provides

drafted

comparative

support, together with the Board of Governmental

Further projects of Sisproleg were monitored.

Affairs, to decisions made by the Standing

Illegal exercise of the insurance activity:

Committee on Governmental Affairs (CPAG).

CNseg, through the Legal Superintendence and

In the year of 2011, seven meetings were held,

the Management for Preventing, Supervising and

where 144 bills, provisional presidential decrees,

Repressing Fraud, as well as Fenacor, remains

requests and others instruments were analyzed /

acting jointly against the illegal exercise of the

decided, and the arrangements in respect of

insurance activity.

other 99 projects were informed to its members.

Legal Report The Legal Report is a monthly digital edition with

(106/11 edition), and the worldwide economics

information for the insurance market concern and,

financial crisis (107/11 edition), were some of the

through its links for the affiliated Federations and

themes approached in the matters presented in

the Seguradora LĂ­der dos ConsĂłrcios do Seguro

the Legal Reports of 2011.

DPVAT, that offer sectorial legal information. Legal Inform

The Legal Inform is composed by an editorial on common theme to the market, and is separated

Month

Title

January

A Step Ahead, a Step Behind, Ahead Again

February

Crop Time, Plant Time

March

Multiplicity

April

General Repercussion, Recurrent Appeals and Suicide

May

Provisional Presidential Decree (not so provisional)

June

Sustainability and Sustainable Development

July

No Rest or Recess

August

CDC – Updating or Misrepresentation?

September

Spring September

October

8th National Congress on Consumer Right

November December

Super Penalties, Super Cade, Super Nerves

into five specific areas (Capitalization, DPVAT, Private Pension and Life, Supplementary Health and General Insurance), including case law, consultation solutions, news, precedents and recently published normatives, of the market and each Federation concern, in addition to information on the presentation, advancing and filing of State and Federal Bills. The subject matters that deserved to be highlighted in the Country and around the world, such as the presidential veto to the Supplementary Bill no. 372/05 regulating the operation of disassembling companies of automotive land-road vehicles (099/11 edition), the statistic on the victims of motor accidents (101/11 edition), the proposal to amend the analysis procedure of Provisional Presidential Decree (103/11 edition), sustainability and sustainable development (104/11 edition), drafts for updating the Consumer Defense Code

101

Committee on Legal Affairs | CAJ President: Washington Luis Bezerra da Silva Meetings held: 9 No. of members: 37 Major subject matters In addition to the above mentioned Direct Actions

Law no. 12.529/11: It organizes the Brazilian

for the Declaration of Unconstitutionality, Special

Concurrence Defense System; provides for the

Appeals no. 925.130/SP and 962.230/RS, and Bill

prevention and repression to the breaches against

no. 3.555/04, the subject matters specified below,

the economic regime; amends the Law no. 8.137,

amongst others, were subject to analysis and

dated December 27th, 1990, the Decree-Law no.

discussions in the scope of CAJ:

3.689, dated October 3rd, 1941 – Code of Criminal

Protection to personal data and privacy: The draft for protecting the personal data and privacy, presented by the Ministry of justice and submitted to public discussion from November

1985; revokes provisions of the Law no. 8.884, dated June 11th, 1994, and the Law no. 9.781, dated January 19th, 1999; and makes other provisions.

2010 to April 2011, was analyzed and studied

Drafts for updating the Consumer Defense

by a WG constituted in the scope of CNseg and

Code: It was constituted multidisciplinary WG

composed of members of CAJ and others. SJUR

composed by members of the Committees on

drafted proposal of substitute amendment, based

Consumer Relations and Legal Affairs, with the

on the opinions of the counselors Mario Viola and

purpose to evaluate the reach and the impact

AngĂŠlica Carlini, and comments and suggestions

for the insurance market of the drafts of law

sent to the Committee on Internal Controls of

for updating the CDC. In August, WG members

CNseg. Together with the Executive Board, the

attended the Public Comment on the Reform of

Legal Superintendence wrote a text highlighting

the Code, developed by the Federal Senate in

the technical and legal implications of the bill

Rio de Janeiro. The Legal Superintendence made

for the insurance market, that was sent to the

comparative tables between the CDC and the drafts

Consumer Protection and Defense Department

of law that deal with the severely indebtedness,

(DPDC).

the e-commerce and the joint actions.

Law no. 12.414/11 (Provisional Presidential Decree (MP) no. 518/10): The advancing of the MP no. 518/10 was analyzed and monitored, changed into the Law no. 12.414/11, that regulates

102

Procedure, and the Law no. 7.347, dated July 24th,

The

drafts were studied and analyzed by the WG, that suggested amendments to the respective wordings. The WG works and conclusions were presented in workshops to CNseg.

the creation and consultation to databank with

Decree-Law no. 73/66: Study of the draft of

payment information, on natural persons and

supplementary law to update the Decree-Law

legal entities, in order to constitute credit history.

no. 73/1966 on the National System of Private

Insurance, with constitution of WG to analyze the

recommended to the Board of Directors of

wording proposed by the Center of Studies and

CNseg the presentation of consultation to the

Plans of CNseg, with comments and suggestions

Executive Branch of the State of Paraná, asking for

of amendments.

clarifications as regards the reach of the rule. In

Precedent no. 465 of the Superior Court of Justice (STJ): The text of the precedent and its implications were widely discussed, as well

October, the Presidency of CNseg sent ordinance to the secretary of the State Secretariat of Finance of Paraná.

as the possibilities to face the effects and the

Law no. 13.651/10, of the State of Rio Grande do

precedent itself, which provides for, excepting the

Sul and Law no. 5.583/11, of the Municipality

assumption of effective aggravation of the risk,

of Santa Maria: The local law, following the trend

the insurance company does not release from

of the law of Rio Grande do Sul and similar bills

the responsibility to indemnify by reason of the

that are advancing in the State Legislatures of

vehicle transfer without previous notice.

Rio de Janeiro, São Paulo and Minas Gerais, aims

Decisions made by STJ as regards insurance: It

at securing to the consumer the assistance of

was drafted and distributed material developed

insurance broker duly qualified and registered, or

by the Legal Superintendence, with the collection

his / her agent, when purchasing the insurance.

of decisions made as regards insurance, published

Amendment of the penalties standards of

from January 2006 to August 2011, the judgerapporteur of which was Justice Fátima Nancy Andrighi and Justice Luiz Felipe Salomão, who compose, respectively, the 3rd and 4th Panels of the 2nd Session of the STJ.

Susep: The publication of the CNSP Resolution no. 243/11 that provides for amendments to the penalties standards of Susep, was preceded of only 15 days of the Public Comment no. 02/11, in which CNseg presented its suggestions. A WG in

Law of Paraná no. 16.721/10: The law that

the scope of CAJ was constituted, and analyzed

provides for the consumer right to know,

the

previously, during the negotiation and after the

instructed the Direx Ordinance no. 014/11, that

purchase, the amount of taxes included in the

guided the suggestions of the insurance market

final price of the product or service was analyzed

to improve the standard. CNseg sent ordinance

by the SJUR, through office specialized, by the

to Susep, that compiled the contributions offered

Committee on Administration and Finances

by the WG, FenaCap, FenaPrevi and Seguradora

(CAF), as well as by the CAJ and CPAG. As much

Líder for the Public Comment. In December 6th the

SJUR as CAF drafted opinion on the case. SJUR

CNSP Resolution no. 243/11 was edited.

Resolution

draft,

being

its

comments

103

Council on Appeals of the National System of Private Insurance | CRSNSP Holder Member: Maria da Gloria Faria Deputy Member: Salvador CĂ­cero Velloso Pinto The Council on Appeals of the National System

In 2011, 64 processes were reported and 49

of Private Insurance (CRSNSP), of the Ministry of

revised, from a total of 113 processes tried in the

Finance, aims at deciding, in last administrative

12 sessions held in the year of 2011.

instance, the appeals of decisions made by Susep.

Administrative Council on Fiscal Appeals | CARF Deputy Member: Maria da Gloria Faria

104

The Administrative Council on Fiscal Appeals

the taxes administered by the Brazilian Federal

(CARF), of the Ministry of Finance, aims at

Revenue Service. The superintendent Gloria Faria

deciding, in last administrative instance, the

is deputy member in the 4th Chamber of the 2nd

appeals on the law enforcement in respect of

Session of the Council.

focused on workshops on current themes and

• Sustainability

more frequent meetings with the president and

• Solvency II

the executive board of CNseg.

• Home / Housing Insurance

New scenery

• Corporate Insurance

Other factors that influenced this new scenery

• Chevron Accident

were the following: • 2 digits growing of the market; • forums of national and international discussions, such as the 5th Conseguro, 2nd Actuaries National Meeting and 7th International Microinsurance Conference; • creation of a new visual identity for CNseg, based on dynamism, union and integration concepts; and • launching of the second phase of the Estou Seguro Project, in the Santa Marta community, with development of a booklet (Família Estou Seguro) for the C and D classes that includes essential information in respect of insurance, amongst other subject matters. The themes below also called the attention of

Since by mid 2010, CNseg counts on the partnership of Informe Comunicação to intensify the communication with its several audience, in compliance with the recommendations of the strategic planning of the entity. From November, this service was also extended to FenSeg. Informe Comunicação also provides support to FenaSaúde. From January to October, were registered around hundred contacts related to the themes of the General Insurance segment. It is worth highlighting that every contact generates, at least, three emails and / or telephone calls, including the sending of information on statistical data.

the press:

DPVAT Insurance

• Consumer relationship

The DPVAT Insurance is other subject matter that

• Microinsurance

remains being of the journalist concern. In the year

• Reinsurance

of 2011, the average of these contacts increased

• Innovation

almost 35%, achieving the number of 350. These

• Natural catastrophes • Fraud against insurance • Financial education • Regularization of Vehicles in Bolivia • Vehicle protection

106

Partnership

contacts generated 2,546 matters published (taking into account the matters and notes represented in sites and communication vehicles, mainly in the cities within the Country). The major reason for this increase was the disclosure of the reports on robbery and theft in Brazil and in

• Motor Insurance

the Federation Units produced by the Central of

• Rural Insurance

Services and Protection to Insurance.

• Great Risks Insurance

The press advice of the Seguradora Líder is

• Guarantee Insurance

provided jointly with the communication agency

• Indemnities paid

Approach.

Communication Within the communication area, it may be

a wide dissemination programme, that counted

highlighted the new visual identity of CNseg.

on, amongst other resources, the partnership of

Launched in June, in Brasília, during the 5th

representatives of HRs of companies of the market

Conseguro, the new logo of the Confederation, a

and members of associations and trade unions

milestone in the celebration of the 60th anniversary

related to the insurance brokers, what contributed

of CNseg, aims at passing on the integration,

especially to stimulate the enrollments.

dynamism and development concepts of the

From the 19 cases selected, three winners were

insurance market. It was developed by Bethe B

elected. The acknowledgement as regards the

Comunicação and required intense dissemination

quality of the works presented was unanimity

work inside and outside the market.

in the jury. There was a technical draw, reason

Other important work developed was the

for which the 3rd position was granted to two

Antônio Carlos de Almeida Braga Award –

competitors. The award ceremony occurred

Insurance Innovation.

during traditional lunch that also celebrated the

The first edition of the

Award registered 38 works enrolled, a jury

end of the year of the market, in December.

composed by five experts in several areas and Antônio Carlos de Almeida Braga Award – Insurance Innovation Ranking

Authors

Company

Title of the work

1st

Roberta Ruiz Navarro e Raphael Shoji Hinata Watanabe

SulAmérica Seguros

SulAmérica System for Previous Validation of Special Materials and Drugs

2nd

Waldir de Menezes Junior e Mario Montenegro Gasparini

Interface Seguros

Making Safer the Tourism in Brazil

3rd

Paulo Eduardo Fernandes Rossi e Diretoria de Marketing

Grupo Segurador Banco do Brasil e Mapfre

Translating the “Segurês”

3rd

Alessandro Ramos Rebello

Bradesco Seguros

Customer Service in the Social Medias

107

The diffusion actions relative to the events

Insurance Magazine

promoted by CNseg were intense and occurred

Four editions were published in the year of 2011.

almost every week. Insurance Magazine

Diffusion of events 5th Conseguro

Period

Theme of the Cover

Launching the new visual identity of CNseg

January | March

The Challenge to Live More

2nd Actuaries National Meeting

April | June

The Consumer of the Future

July | September

Sustainable Insurance

1st Reinsurance Meeting 5th Seminar on Internal Controls, Audit and Risk Management Launching the Estou Seguro Project – Phase II 7 International Microinsurance Conference th

Antônio Carlos de Almeida Braga Award – Insurance October |

Innovation Successful

December

initiative reveals talents bank of the

Antônio Carlos de Almeida Braga Award – Insurance Innovation

insurance market

In 2011, the Superintendence of Communication

News and articles signed by experts approaching

endeavored for publishing the following works:

these and further current subject matters on the four segments of the market – General Insurance,

Publications

Private

Pension

and

Life,

Supplementary

Health and Capitalization – were made known Insurance Magazine

for

CNseg in Action

than 20 thousand copies distributed to the

the

public-reader

by

means

of

more

insurance companies, international reinsurers, Annual Report | Social Balance Sheet | 2010

executives of the insurance, private pension and

Report on Ombudsman Service Activities

associations

Internal Controls Guidance

of

the

market,

self-employed

professionals connected with the insurance activity, companies from other segments of

Folder on Central of Services

the economics, authorities of the Executive,

Folder on More Efficient and Safer Traffic

Legislative and Judicial Branches, governmental

Folder on Workshop of Journalists: Microinsurance | Popular Insurance | Guarantee Insurance Família Estou Seguro Booklet

108

capitalization market, trade and representative

organisms, cultural institutions, journalists and consultants of the most distinct expertises. It is worth highlighting the edition of the second quarter of the Insurance Magazine, that was

fully dedicated to the 5th Brazilian Conference of General Insurance, Private Pension and Life, Supplementary Health and Capitalization, deserving for that, a distinguished design, standard that was adopted in the following two editions.

Living Safe Online Access

247.518

News

2.300

Interviews Matters

CNseg in action

46 2.500

With the launch of the new visual identity of CNseg, in June 2011, the monthly digital newsletter

were reproduced in sites specialized in insurance,

“Living Safe in Action�, distributed for an audience

in economics editorials of the major newspaper

of 1.5 thousand people, now is CNseg in Action,

and in digital news.

reaching its 67th Edition in December 2011. Due

46 interviews with presidents or directors of

to the intensification of the works performed by

the Federations associated with CNseg were

the departments that compose the Confederation

published, contributing to disseminate themes

and also by the associated Federations, especially

specifics of the General Insurance, Private Pension

in the second half of the year, the average of

and Life, Supplementary Health and Capitalization

pages increased from six to nine.

segments. The interview section was also the major channel to divulge important events of the

Annual Report | Social Balance Sheet

market, repeated in several sites of the insurance

Launched during the 5 Conseguro, the Annual

market and media as a whole. It also divulged

Report | Social Balance Sheet of the Insurance

subject matters of the regional trade unions,

Market 2010 convened in more than 300 pages,

informing the main issues faced and the solutions

institutional information on all the national

found by the market.

system

and

As regards the contents, the new site sought to

capitalization, statistical data and analysis of the

rebound all the events with potential to benefit or

insurance market performance, in addition to

affect the market development. Because of that,

actions of social responsibility of the companies

news were published on the economic situation,

and the social role played by each segment in the

the development of the economic indicators

sustainable development of the Country.

was monitored, such as the projection of the

th

of

insurance,

private

pension

GDP, direct investment rate, development of the Living Safe Site

Selic interest rate, inflation behavior, amongst

In charge of the publication on news of the market,

others with potential to influence the strategies

the site of CNseg news, named Living Safe Online,

of the market, and were divulged data on the

met its duty to be the vehicle through wish are

consumer or companies default, indicators of the

diffused the major initiatives of the insurance

consumer trust, of the commerce and industry,

market in the year of 2011.

taking into account its strategic feature for the

From the CNseg portal, the site called the

investment decisions, in addition to actions in the

attention of themes of the market concern, that

sustainability field, other flagship of CNseg.

109

Intranet | Mural Newspaper Internally, the Superintendence of Communication is in charge of the administration and uptading the Intranet and the Mural Newspaper. Internal Communication Intranet Mural Newspaper

300 news 600 copies

Intranet exists since 2001, with the purpose to

Work performed

Number

CNseg in Action edited

12

DPVAT Report edited

01

Legal Reports edited

10

Interviews published in the Portal

17

Email marketing created

40

Photos Books created for the Portal and Intranet

35

Videos for publishing in the Portal

22

Publications for online reading (magazines, studies, reports and booklets)

14

Graphic design (items selected and not selected for folders, banners, covers, cards, invitations, pictures, CDs, badgets, prisms and panels, amongst others)

250

Administrative interventions in the Portal (inclusions, updating and removal of contents, services and pages)

2117

Administrative interventions in the Intranet (inclusions, updating and removal of contents, services and pages)

120

inform, universalize and give instantaneousness to diffusion of the most relevant facts of the administrative and working life of CNSeg and market. Within this space are also disseminated social and cultural subject matters, in addition to promote the improvement of the communication between staff and management and to contribute to enhance the quality of the interpersonal relationships. Mural Newspaper completed six years of activity in 2011, complying with its duty to provide information divulged in the Intranet to the employees who are strange to the computer. Graphic Designer and Web The Superintendence of Communication is also in charge of the graphic design and web activities. In 2011, there was a large volume of work, generated by demands of the Living Safe Portal and, especially, the events carried out by CNseg and Federations.

110

Luiz Mendonรงa Library Librarian in charge: Juscenira Oliveira Luiz Mendonรงa Library, founded in 1993, and

It is worth highlighting the most required subject

whose name is perpetuated since 1998, at

matters to the Library for consultation and

memory of one of the most devoted practitioners

borrowings: Insurance Law, general insurance,

of the insurance market.

private pension and life, supplementary health,

Amongst the works catalogued, are books on

capitalization, environment and sustainability.

insurance, related matters, technical handbooks,

Luiz Mendonรงa Library is technically equipped

yearbooks, a collection of Brazilian laws, national

to provide databases on insurance. Its collection

and international journals, reference works,

may be accessed by online catalogue that makes

rare books on the History of the Insurance and

available to the user summaries of journals, online

entertainment books of various literary genres.

newsletter and alert service. Requests for publications that do not belong to the

Performance in 2011 Total collection

collection of CNSeg can be located through the

24,432 thousand

exchange between libraries and documentation

Borrowings

1,485

centers. Questions and consultations may be made

Acquisitions

232

by the following email: biblioteca@cnseg.org.br

111

Superintendence of Events Superintendent: Leila Pontes In the year of 2011, the Superintendence of Events took part of 61 events of the insurance market concern, deserving to be highlighted the following: • 5th Conseguro; • 38th General Assembly of The Geneva Association; • 2nd Actuaries National Meeting (ENA); • 5th Seminar on Internal Controls; • 1st Reinsurance Meeting; and • 7th Microinsurance Conference The Superintendence provides services to the following entities: • CNseg; • FenaSaúde, FenSeg, FenaPrevi e FenaCap; and • Seguradora Líder.

The Superintendence registered an increase of

The events were required by the following

15% as regards events performed in comparison

entities:

with the year of 2010. The percentage of this indicator takes into account the number of demand met and not the size of the event.

Events

112

Entity

Number

CNseg

38

CNseg | Seguradora Líder

4

FenaPrevi

1

FenSeg

6

Number

Required

68

Carried out

61

Postponed / Cancelled

4

FenaSaúde

6

Being planned for 2012

3

Seguradora Líder

13

Comparative data

Size of the events

Number of events

2009

2010

2011

Cumulative Increase

Required

53

63

68

28%

Carried out

50

53

61

22%

5,337

4,721

10,903

104%

Attendees

2010

2011

Average

Small

46

43

6%

Medium

10

16

60%

Large

3

2

33%

Small size events Small size events are those sponsored or

audience do not exceed 100 people, without fee

supported and, also, those carried out in the

or acquisition of sponsorships and that, to be

auditoriums of CNseg and the National School

made, do not need layouts, graphic materials and

of Insurance (Funenseg Cultural Center), whose

contracting companies to organize the events.

Event

Date

Local

Attendees

Attorney’s Office Meeting

January 31st

Funenseg Cultural Center

Detrans Workshop

From February 13th to 15th

Tivoli SP Hotel

March 16th

CNseg Auditorium

March 24th

Sindseg SP Auditorium

4th Training for Users of the Frontiers Project

March 22nd

CNseg Auditorium

23

Board of Seguradora Líder Meeting

March 23rd

Aspargus Restaurant

27

Meeting of FenSeg

April 6th

Renaissance SP Hotel

30

ExpoConac

April 8th

Foz do Iguaçu | PR

700

Forum on Supplementary Health Entities

April 14th

Room E | CNseg

11

ABGR Workshop on Reinsurance

May 10th

Funenseg Cultural Center

72

Attorney’s Office Evaluation | Seguradora Líder

May 16th

Funenseg Cultural Center

80

Siplav Workshop

92 35

Postponed

113

Event

Date

Local

Attendees

Media Training Report

May 31st June 1st

Santa Teresa RJ Hotel

1st Forum on Pediatrics Oncology in RJ

June 14th

BNDES Auditorium

Visit to CNseg by the Federation dês Societés d’Assurances de Droit National Africaines (FANAF)

July 4th

CNseg

Celebrating 60th anniversary of CNseg with employees

July 6th

Funenseg Cultural Center

July 14th

CNseg Auditorium

37

July 21st

Sindseg SP Auditorium

66

July 27th

Funenseg Cultural Center

60

August 1st

Sindseg SP Auditorium

81

August 2nd

CNseg Auditorium

84

Conseg

August 5th

Armação Hotel Porto de Galinhas PE

400

Legal Superintendence Meeting

August 6th

Everest RJ Hotel

8

Attorney’s Office Evaluation Meeting

August 8th

Funenseg Cultural Center

88

Institutional Actions for Preventing and Combating Fraud against the Insurance in Brazil: Indicators and Statistics

August 9th

Funenseg Cultural Center

116

Damages Arising From Floods: What Should the Insurance Industry Do?

August 16th

Sindseg SP Auditorium

34

Launching of the Insurance Innovation Award

August 24th

Aspargus Restaurant

20

Press Workshop

August 30th

L’Hotel | SP

25

Award Disclosure | Presidency of Fenacor

August 31st

Aspargus Restaurant

25

Homage paid to Secretaries

September 30th

Colombo Bakery

18

50 support

18 120

Cargo | Property RNS Workshop

Ceremony for Executing the Post Office Agreement

Solvency II

114

Event

Date

Local

Attendees

FenaSaúde Meeting

OctwWober 7th

FenaSaúde

15

Meeting of Presidency of the Commission on Premium

October 18th

Business Center CNseg

12

Seguradora Líder Board Workshop

October 27th

Atlântico Business

18

Seminar on Guarantee Insurance

October 25th and 26th

Brasília

54

Welcome Microinsurnace

November 6th

Santa Marta Community | RJ

150

Board of FIDES Meeting

November 7th

Business Center CNseg

20

Journalists | Workshop of FenaSaúde

November 8th

Pergamon Hotel | SP

20

Ethics for the Health Segment Relationships | Mútua dos Magistrados

From November 17th to 20th

Super Club Breezes Hotel Buzios | RJ

Health Brokers Congress

From November 23rd to 25th

Ulisses Guimarães Conventions Center | DF

DF 200

CNseg Strategic Planning

November 28th

Santa Tereza Hotel | RJ

17

Forum on Innovation

November 30th

Renaissance Hotel SP

56

Meeting of the WG on RNPA Personal

December 2nd

Room B | CNseg

15

Journalists | CNseg Meeting

December 8th

Business Center

30

Board of Directors of the Seguradora Líder

December 14th

Windsor Atlântica Hotel

20

Board of FenSeg Meeting

December 14th

Copacabana Palace Hotel

10

Board of FenaSaúde Meeting

December 14th

Windsor Atlântica Hotel

Launching of the book Brasil País Rico

December 15th

Funenseg Cultural Center

support

11

30

115

Medium size events

116

Medium size events are those performed for an

develop graphic materials, to send invitations, to

audience above 100 people, being required to

monitor the technical program of the event, and

quote hotels / locations, to make layouts and to

also to contract suppliers.

Name

Date

Location

Attendees

Launching of the Parliamentary Front to Defend the Traffic

April 6th

Nereu Ramos Auditorium, House of Representatives | DF

250

3rd Meeting of Employees of the Seguradora Líder

April 25th

Guanabara Hotel | RJ

400

4th Meeting of Managers of the Seguradora Líder

From May 12th to 14th

Portobello Hotel, Mangaratiba | RJ

84

47 t h Anual Seminar International Insurance Society

From June 19th to 22nd

Canadá

300

2nd Actuaries National Meeting (ENA)

From August 23rd to 24th

Windsor Hotel, Barra | RJ

355

Seminar on Internal Controls

September 1st

Tivoli Mofarrej Hotel | SP

232

AND Meeting

September 6th

Meliá Hotel | Brasília

54

5th Legal Meeting | Seguradora Líder DPVAT

September 30th

Stock Exchange Auditorium, RJ

148

2nd Seminar with Civil Judges

October 9th

Sofitel Jequitimar, Guarujá, SP

250

1st Brazilian Reinsurance Conference

October 20th

Sheraton Hotel, RJ

256

Financial Lines International Meeting

November 4th

Renaissance Hotel, SP

161

7 t h Microinsurance Conference

November 11th

Sheraton Hotel, RJ

439

Brokers Congress

From November 23rd to 25th

Ulisses Guimarães Conventions Center, DF

3100

Lunch for the End of the Year with the Market | Award

December 14th

Copacabana Palace Hotel

225

CNseg Employees Party

December 20th

Cais do Oriente

120

Seguradora Líder Employees Party

December 21th

Aeronautics Club

420

Large size events The large size events require, at least, a planning of four months due to the complexity of its structure.

Name

Date

Location

Attendees

The Geneve Association

From May 22nd to 25th

Sofitel Hotel

120

5th Conseguro

From June 8th to 9th

Brazil 21 Conventions Center | Brasília

700

Sponsors The process to administrate the sponsorships

The list of sponsors is described below in

includes the establishment of quotes, study

alphabetical order: AON, Benfield Brasil, Bradesco

on the financial result, the quotes acquisition,

Seguros, Crivo, IBM, RB Brasil Re, Itaú, JLT Re,

contracts management, incomes administration

Mapfre BB Seguros, Mattos Filho Advogados, Miller

and contacts with the sponsor (before and after

do Brasil, Milliman, Mongeral Aegon, National

sales).

School of Insurance, Pellon & Associados, Porto

In 2011, 23 companies sponsored one or more

Seguro, Price, Risk Office, Scor Global, Seguradora

events of CNseg. The events sponsored were

Líder, Sinaf Seguros, SulAmérica,Terra Brasis and

the following:

Towers Watson.

• 5th Conseguro; • 2nd Actuaries National Meeting (ENA); • 5th Seminar on Internal Controls; and • 1st Reinsurance Meeting.

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Central of Services and Protection to Insurance Superintendent General: Julio Avellar The activities inherent to the Central of Services and Protection to Insurance (Ceser) are monitored for two Councils: the Council on Management of the Central of Services and Protection to Insurance (Codam) and the Council on Development of the Central of Services and Protection to Insurance (Conde), the both took position in the year of 2011.

Board of Directors of CNseg

Council of Development of the Central of Services and Protection to Insurance | Conde

Council of Management of the Central of Services and Protection to Insurance | Codam

General Superintendence of the Central of Services and Protection to Insurance | Ceser

Superintendence of Banks and Financial Institutions | Subanf

118

Superintendence of Strategy and Planning | Supen

Superintendence of Operations and Business | Supop

Council of Management of the Central of Services and Protection to Insurance | Codam It is in charge of outline the policies for the operations, in compliance with the standards set out by the Board of Directors of the National Confederation of General Insurance, Private Pension and Life, Supplementary Health and Capitalization Companies (CNseg). President Jorge Hilário Gouvêa Vieira

CNseg

Members

Representing

Major entity

Casimiro Blanco Gomez

FenSeg

Porto Seguro Cia. de Seguros Gerais

Fernando Rodrigues Mota

CNseg

Mongeral Aegon Seguros e Previdência S.A.

Francisco Alves Sousa (from January to May) Fabio Lins de Castro (from June)

FenaPrevi

Prudential do Brasil Seguros de Vida S.A. União Previdenciária Cometa do Brasil – Comprev

Luiz Tavares Pereira Filho

CNseg

Bradesco Seguros S.A.

Marcio Serôa de A. Coriolano

FenaSaúde

Bradesco Saúde S.A.

Natanael de Castro (from January to July) Joilson Ferreira (from August)

FenaCap

Brasilcap Capitalização S.A.

Oswaldo Mário P. de A. Azevedo

CNseg

Sul América Companhia Nacional de Seguros

Council of Development of the Central of Services and Protection to Insurance | Conde It is in charge of the duties related to the support for developing the projects and improving the quality of the services provided. President Jorge Hilário Gouvêa Vieira

CNseg

Members

Representing

Major entity

Antônio Jorge Kropf

FenaSaúde

Amil Assistência Médica Internacional Ltda

Carlos Infante Santos de Castro

FenaCap

Sul América Capitalização S.A. – Sulacap

Frederico Baroglio (from January to July) Farid Eid Filho (from August)

CNseg

ACE Seguradora S.A. Generali do Brasil

Hyung Mo Sung

FenSeg

Zurich Brasil Seguros S.A.

João Francisco S. Borges da Costa

FenSeg

HDI Seguros S.A.

Juvêncio Cavalcante Braga

FenaPrevi

Caixa Vida e Previdência S.A.

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Members

Representing

Major entity

Maria Silva B. Marques (from January to May) Kati Almeida Braga (from June)

FenaCap

Icatu Seguros S.A.

Marco Antônio Antunes da Silva

FenaSaúde

Sul América Companhia de Seguro Saúde

Marco Antonio Vettori

CNseg

Porto Seguro Cia. de Seguros Gerais

Paulo Miguel Marraccini

CNseg

Allianz Seguros S.A.

Antônio C. dos Santos (from January to June) Wilson Toneto (from June)

CNseg

Mapfre Vera Cruz Seguradora S.A.

Activities in 2011 Through conventions and agreements entered

• complying with the regulatory requirements;

into with public and private entities, and also

• protection to insurance; and

with the market, Ceser develops projects for

• prevention

the insurance market that add and improve the

combat

the

fraud

and

irregularities.

products, services and processes of the clients,

Furthermore, Ceser provides services to financial

promoting effectiveness and efficiency, in virtuous

institutions and other companies for financing of

cycle in favor of the final consumer, the society.

vehicles or carries out operations of purchase and

It includes databank, systems and services,

sales made in installments, offering them systems

especially, the following processes:

specialized to include and to clear encumbrances

• risks underwriting;

and the contracts enrolled in the Detrans.

• pricing; • loss adjustment;

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and

Superintendence of Operations and Business | Supop Superintendent: Claudia Wilson This Superintendence is in charge of the Integrated System of Insurance Technical Data (Siseg), composed by projects that support CNseg and the Federations in their internal processes.

Systems that provide support to more than one Federation | Market Anti-Money Laundering System –

National Databank of Deaths | Sinob

Enrollment and Financial Data | Sisplav DCF

This is the national databank of deaths of the

It aims at providing information on enrollment and

Dataprev that records, processes and centralizes

financial data to the companies of the insurance

the death information of the notary public and

market, with the purpose to assist the prevention

registry all over the national territory. It initiated

of money laundering crime, in compliance with the

its operation in the year of 2006.

law. It initiated its operation in the year of 2010.

Databank of Vehicles Insured that Sustained

Database of Insurance Brokers

Losses of Unrecoverable Full Indemnity | BDSII

of Fenacor | BDcor

Databank, of public access, that informs, from a

Contém informações cadastrais e cópias dos

specific license or chassis number, if the vehicle

documentos de todos os corretores de seguros.

was subjected to full indemnity considered

Iniciado em 2003.

unrecoverable.

DPVAT | Losses Paid This databank includes all the paid losses by the

Systems that provide support to FenSeg

compulsory motor insurance – DPVAT, of the

National Record of Insurance | RNS

Seguradora Líder. It initiated its operation in the year of 2009. Databank of Natural Persons and Legal Entities Information of the Federal Internal Revenue Service | Sicon This is a databank of the Federal Internal Revenue Service that enables to validate the CPF and / or CNPJ, to check the enrollment status and to obtain

It enables to share losses data amongst the associated insurance companies, noticing the coincidences existent among the losses and assisting the evaluation of the insured risk and the fight against insurance fraud. RNS Motor It initiated its operation in the year of 2001.

other information as regards natural persons and

RNS PropertyIts operation initiated in the year

legal entities such as, the year of death. It initiated

of 2010.

its operation in the year of 2006.

121

Motor Bonus Central

the vehicle (chassis and license) and the owner

It enables the automatic examination, amongst

(name and CPF / CNPJ). It initiated its operation

the insurance companies, the bonus class of the

in the year of 2003.

clients. It initiated its operation in July 2001..

BIN – Industrial

Frontiers Project | Sinivem

This is the Denatran databank that enables, by

This is the System that enables to identify vehicles

means of consultation, to obtain the technical

that pass by eight frontier points of the Country

and structural features of a national or imported

and by the Presidente Dutra Highway, indicating

vehicle.

for the Federal Highway Police, in real time, if the vehicle is robbed or should be monitored.

BIN – State

It initiated its operation in the year of 2003.

This is the Detran databank that contains the technical data of the vehicles in the State where

System of Consultation to Motor Policies –

they are registered. It also contains all the Bin

Recovery | SCA Motor

Industrial data, in addition to the license data,

The system that enables the registered insurance

information on the owner, outstanding fines, and

company to identify the other insurance company

the Vehicle Tax (IPVA) default.

that is in charge of the third party policy, with the purpose to recover the loss. It initiated its

BIN – Robbery and Theft

operation in the year of 2005.

This is the Denatran databank that contains information on robberies and thefts of vehicles.

System of Consultation to Motor Policies –

It contains information on all the Robbery /

Legal Patio | SCA LP

Theft Police Reports, the notices on localization,

The system enables the access by the operator

recovery and return to the owner.

company of the Legal Patio, to policies database of Motor assureds, in order to inform to such

National Record of Drivers Licensed | RENACH

insurance company on the recovery of insured

This is the Denatran databank that contains

vehicle. It initiated its operation in the year of 2006.

information on the National Drivers License. It initiated its operation in the year of 2003.

DPVAT | Tickets Paid

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This is the databank of the tickets paid

Vehicles Databank | BDV

relative to the DPVAT compulsory insurance,

It is administrated by Ceser, from the information

of the Seguradora Líder, that makes available

sent to Denatran with one day gap. It initiated its

information on the tickets paid, identification of

operation in the year of 2009.

Vehicles Robbed and Thieve Databank | BDRF

Data Collecting System | SCD (Fenacap)

It is administered by Ceser from the information

This is the system to enable that the capitalization

sent to Denatran with one day gap. It contains the

companies inform monthly FenaCap some operating

same information of the BIN Robbery and Theft,

and financial data, which are consolidated and made

with one day gap. It initiated its operation in the

available for the associated companies.

year of 2009.

Chassi Decoder | VIN Chassi (FenSeg) This is the chassi decoder system of an

Systems that provide support to FenaPrevi National Record of Insurance | RNS Personal This is the system that stores and makes available information on Personal losses: Personal Insurance, Personal Accident Insurance and Private Pension Plans. It initiated its operation in the year of 2009.

automotive vehicle that in addition to translate the data contained in the chassi number, also gives information on the FIPE Table, images of the number stamped on the vehicle chassi, and if the vehicle is registered in the recall database. National Record of Cargo Insurance | RNS Cargo (FenSeg) It enables to share losses data amongst the

Projects introduced and improvements in 2011

associated insurance companies, noticing the

Insurance Market Statistics System | Dataseg

coincidences existent among the losses and

This is the statistic system of the insurance, private

assisting the evaluation of the insured risk and

pension, supplementary health and capitalization market, based on Business Intelligence (BI) tool, enabling that CNseg and the sectorial Federations carry out studies, research and produce reports on the financial and quantitative data of the market. Telemarketing Calls Blockage System | Sibloq (Fenseg, FenaPrevi, FenaSaĂşde, FenaCap)

the fight against insurance fraud. Automatic Lien Settlement and Release of Fully Indemnified Vehicles System | Silag (Fenseg) Silag enables the information exchange between insurance companies and financial institutions for the knowledge of the balance due by the assureds.

This is the data bank that collects information,

Motor Bonus Central | CB (FenSeg)

recorded in the Services of Consumer Protection

In October, initiated the operation the File Transfer

and Defense (Procons), of telephone numbers

Protocol (FTP), the new server of Ceser to change

whose owners have requested the blockage to

the files, that preceded the WebService change,

receive telemarketing calls.

and that will occur in the first half of 2012 year.

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Total volume of Siseg consultations

Consultations of the major services – Siseg | 2011 1,83%

1,26%

3,02%

2,79%

RNS MOTOR

3,17%

BDV 4,66%

RENAVAM BIN INDUSTRIAL CENTRAL OF BONUS

4,95%

43,93%

DPVAT – TICKETS PAID SICON

7,42%

RENAVAN BIN RF 29,95%

RENAVAN BIN STATES BSDII OTHERS

From these services, 97% are addressed to the Motor branch and 3% to other branches.

124

Superintendence of Strategy and Planning | Supen Superintendent: Renato Pita CNseg established memorandum of understanding with the Verisk Analytics, Inc., to the joint development of services to the Brazilian Insurance market. Verisk Analytics, built from the Insurance Services Office – ISO, is an American company that provides service to the insurance market, with a series of acting areas, being one of the most important the ISO ClaimSearch®, databank of property and casualty losses, shared by the insurance market in the United States (similar to the National Record of Insurance (RNS). It has extensive expertise in risks classification, previous surveys and evaluation of catastrophic risks. The president Scott Stephenson, the senior vice president for Strategy and Corporate Development, Vince McCarthy, and the manager of Products Development, Alexandra Altieri, visited Brazil. In addition to visit the directors of CNseg and work meetings with Central of Services and Protection to Insurance, they attended meetings in FenSeg, and carried out a number of visits to the insurance companies.

Special projects In August it was constituted the Manager of Special

outsourcing the Judicial Litigious, Enrollment

Projects (GEPRO), with the duties, amongst others,

of Technical Assistances of Extended Guarantee

to draft the Best Practices Code for Protecting the

Insurance and Motor Recovery System; and

Insurance Market Data, the standards to share

• acting in the governmental agencies and

information amongst the insurance companies,

entities, as the Service of Consumer Protection

to coordinate the introduction of the Policy of

and Defense and the National Council of

Information Safety of CNseg and to promote the

Public Safety, with the purpose to defend the

standardization of the agreement instruments

insurance market concerns and to show the

that govern the services provided by the Central

concern of the market with the respect to

of Services, by means of the following actions:

the consumer.

• standardization of the rules and the most of terms for the adherence to the services provided by Ceser; • reviewing the agreements entered into with suppliers and the conventions / agreements executed by CNseg with public organisms to make available the access to a series of databasis; • drafting

document

Prevention and fight against fraud Upon agreements entered into with the State Denouncement Hot Line operators, the service of Insurance Fraud Hot Line that aims at increasing the identification of the cases of fraud, is operating in the States of São Paulo, Rio de Janeiro, Pernambuco, Rio Grande do Sul and Espírito Santo, where the denouncements may be made

containing

the

core

with guarantee of the citizen namelessness and

principles of the Best Practices Code for

provides a file number to monitor the process of

Protection the Insurance Market Data;

denouncement.

• coordinating several projects conducted by

Assisting the police to solve the frauds practi-

the Central such as, the Business Process

ced, this service contributes for the health of the

Outsourcing (BPO);

insurance market and protects the good assureds

• outsourcing the insurance companies activities,

from the negative effects of the fraud.

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In the State of Rio de Janeiro, the channel that

Fraud Quantification System (SQF)

receives the denouncements is the telephone

Through the SQF, annually fed since the year

number (21) 2253-1177. In the states of São Paulo,

of 2004 by the insurance companies in all the

Pernambuco, Rio Grande do Sul and Espírito

branches of insurance, excepting Health and Open

Santo the service works through national call by

Private Pension, are generated the indicators of

the number 181.

fraud against insurance, compounding thereby, unpublished historical series of such occurrences.

Denouncements investigation

The consolidated results of the 8th Cycle indicated

With the purpose to diffuse with safety the

that in the year of 2010 there was R$1.9 billion

denouncements of the insurance market concern,

of complaints of suspected loss, the equivalent to

received in compliance with the above mentioned

9.1% of the total amount of losses.

agreements,

Private

The amount of frauds that could be proved

Documents System (SDC), the was accessed 581

amounted to R$290 million, what represents 15%

thousand times and registered 1,237 thousand

of the amount of suspected losses.

denouncements in the year of 2011.

The full results regarding to the 8th SQF Cycle are

It was also developed the Information Exchange

available in www.viverseguro.org.br, where it may

System (STI). Used by the Working Group on

be accessed the information on prevention of

Special Losses.

insurance fraud, in the field reserved to CNseg /

Furthermore, by means of partnerships with

Serviços / Central de Serviços e Proteção ao Seguro.

CNseg

counts

on

the

governmental agencies, technical organizations and representative entities, CNseg, through Ceser, cooperated with the public authority, upon request and demand, in the cases it was called to provide information, for solving the fraud cases and other felonies.

It was carried out in the years of 2004 and 2010, Ibope Resarch that aims at promoting a primary measure on the image of the insurance sector within the country, in order to subsidize the

Also aiming at reducing the frauds, CNseg, through

planning of institutional actions of communication

Ceser, noticed the bodies for repressing the cases

with the consumers and to provide relevant

with evidences of fraud against the insurance, of

information on the tolerance to insurance fraud

institutional nature, with the purpose to file the

and the tendency to fraud.

required procedure for investigating the case.

According to the research, the General Index of

CNseg, through Ceser, is also in charge of

Tendency to Fraud (IPF) dropped from 41% to 24%

develop and manager computer systems based

in the last six years. But the percentage of people

on information intelligence, data crossing and

that would never fraud the insurance, it increased

sharing, providing to the insurance companies

from 55% in 2004 to 72% in 2010.

subsidies that may contribute with its initiatives for preventing and fight against fraud.

126

Ibope research

Illegal exercise of the insurance activity

SQF results and Ibope Research, to discuss the

The illegal exercise of the insurance activity is

issues that contributed to improve the tendency

regularly combated by CNseg, that coordinates

to fraud and actions that may be applied, with

actios and subsidizes measures applied against

indication of efficacy.

these entities. 124 entities commercializing the so called “automotive protection� were

Bolivia operation

already identified and have been sent to Susep

CNseg and FenSeg took part of the efforts of the

denouncements against ten associations.

governments from Brazil and Bolivia to avoit the

In August, it was held the Seminar on Prevention

possible legalization, in Bolivia, of vehicles robbed

of Fraud Against the Insurance, that counted on

and thieve in Brazil. In Bolivia were identified

the attendance of more than 100 people, and

and captured 487 Brazilian vehicles, products of

whose purpose was, in addition to disclosure the

robbery and theft that, probably, will occur again.

Private Documents System | SDC

Information Exchange System | STI

127

Superintendence of Banks and Financing Institutions | Subanf Superintendent: Ricardo Romeiro National System of Liens | SNG Since the beginning of its introduction, in 1998, up to the end of 2011, were made more than 66 million of inclusions and releases of liens. The digital integration built amongst Fenaseg, Denatran and Detrans, associated with the trust of the traffic authorities in Fenaseg, enabled the development of initiatives that would the common purposes.

128

Within this context, it was created the National

to reduce the administrative costs and providing

System of Liens (SNG), with the purpose to

total credibility to the vehicles property papers and

make viable, in digital way, in partnership with

full safety to the owners of automotive vehicles.

the Cetip, the registers on inclusion and release

Fenaseg entered into, in 1998, the Service

of liens, through the digital interconnection

Providing Agreement with several associated

of the databanks of the Detrans and financing

representatives of the financial segment: Brazilian

institutions that carry out operations. This way,

Association of Consortium Administrators (ABAC),

it was eliminated the need of paper usage, as

Brazilian Association of Banks (ABBC), Brazilian

well as prohibited that third parties get release

Association of International Banks (ABBI), Brazilian

of the liens without the consent of the financing

Association of Leasing Companies (ABEL), National

institution that required the not; and to enable

Association of Credit Institutions (ACREFI), National

every Detran the prompt access to the databanks

Association of Factoring (ANFAC), and Brazilian

of all the others, integrating all the information

Federation of Bank Associations (FEBRABAN).

registered by such bodies.

In May 2000, the National Association of Financial

The System gained strategic importance to the

Services and Consortium of the Automotive

companies that finance vehicles, due to the safety

Industry (ANEF) entered into similar agreement,

offered to protection of the fiduciary guarantees

making viable to the institutions bound to the

and to the its practicality, enabling the Detrans

automotive industry the access to the system.

Vehicles Financing Contracts

financing. Considering the Law no. 11.882 in its

Record System | Sircof

Article 6, subsequently regulated by the Contran

This is a system, also in partnership with the

Resolution no. 320/09, it was extended the reach

Cetip, that sends to Detrans the data information,

of the provided for in the Articles 1.361 to 1.368, of

included by the financial institutions and creditor

the new Brazilian Civil Code (Law no. 10.406/02),

entities, for digital record of the data of vehicles

determining that, in addition to the fiduciary

financing contracts (fiduciary sale, leasing, vehicles

sale contracts, the domain reserve, lien and

on lien and domain reserve).

leasing should be registered only in the executive

It is introduced in eight Detrans, that congregate

bodies of traffic, as base to issue documents for

around 67% of the national operations of vehicles

vehicles on lien.

National System of Liens | SNG Vehicles Financing Contracts Record System | Sircof

129

Projects being developed Systems that provide support for more the one Federation | Market Management System for

Employees Databank | FGTS

Reinsurance Offers | Gestor Re

This is the databank to access the Guarantee

This is the system that aims at controlling the

Fund for Length of Service (FGTS), managed and

distribution of preferred reinsurance offers to

administrated by a tripartite board of curators,

local reinsurance in compliance with the Susep

and also operated by the Federal Savings and

Circular no. 123/2000.

Loan Bank (CEF).

Monitoring System for Legislative Projects | Sisproleg

Systems that provide support for FenSeg

The system to the enrollment and monitoring

RNS Rural

of all the Bills, that enables to attach documents

This is the system that enables to share

and comments.

losses data amongst the associated insurance companies, noticing the coincidences existent

Central Service of Protection to Credit | CPCS

among the losses and assisting the evaluation

This is the databank containing information of

of the insured risk and the fight against Rural

execution of the insurance consumer to constitute

Insurance fraud.

credit history, in compliance with the conditions established in the Law no. 12.414.

RNS Credit and Guarantees National Record of Insurance | RNS

Anti-Money Laundering System – PEP-IC

The system that enables to share losses data

Module | Sisplav

amongst the associated insurance companies,

It aims at providing information on politically

noticing the coincidences existent among the

exposed people to the companies of the

losses and assisting the evaluation of the insured

insurance market, with the purpose to assist in

risk and the fight against Credit and Guarantee

the prevention of the money laundering crime,

insurances fraud.

complying with the provided for in the law. National Register of Proposals and Policies |

130

Employees Databank | CAGED – RAIS

RNPA Rural and RPNA Credit and Guarantee

This is the databank to access the Employed and

It examines the risk accumulation and if there

Unemployed Register (Caged), of the Ministry of

are evidences of fraud in the analyses of risk

the Labor and Employment.

underwriting and loss adjustment.

System that provides support for FenaPrevi

System that provides support for FenaCap

National Register of Proposals and Policies |

Register of Service Providers for

RNPA Personal

Supporting the Insurance Market | CPSA

This is the system that shares information of

It aims at making available, for the associated

Personal insurance applications and policies.

companies, a databank with information of services providers for supporting with expertise in works

System that provides support for FenaSaĂşde

already performed or with knowledge on the insurance market, being included, in the scope of the

System for Feeding and Cleaning Data from

project, attorney’s offices, companies of information

Supplementary Health Beneficiaries | SABES

technology, audit, marketing and communication,

This is the system whose technical viability is

human resources, amongst others.

being evaluated by some health plans operators associated with FenaSaĂşde, and that aims at feeding and cleaning data to be informed to the Beneficiaries Information System (SIB / ANS).

131

4 FenSeg | The General Insurance Segment

A year of important growth The General Insurance segment presented important growth in the year of 2011, where the premium income achieved R$42.5 billion, a sum 12.8% above the income of 2010. The flagship remains the Motor Insurance, with premium income in the amount of R$21.4 billion, representing a 6.5% increase in relation to the previous year and 50.3% share of the total premium of the segment. It was also significant the increase of the property insurances, whose premiums achieved the amount of R$9.3 billion, an increase of 19.0% if compared to the year of 2010. However, the main highlight was the Home/Housing Insurance that accounted an increase of 26.2% in 2011, with the premium income achieving R$1.4 billion against R$1.1 billion in the previous year. As regards the year of 2012, the projections remain optimist with the intensification of the investments intended for the World Cup, in 2014, and the Olympic Games, in 2016, and the retaking of the growth pace of the premiums written in the Motor Insurance portfolio. It’s also worth standing out the following portfolios: Rural Insurance, whose development remains depending on a larger agility by the Government to release funds from the premium subsidy to the farmer; Liability Insurance, whose demand remains increasing, especially in respect of the financial lines insurnaces; and Home/Housing Insurance, whose offer of real estate credit remains quite active. The year of 2011 was marked by the promotion given to the several branches that compose the general insurance segment, through the lectures and seminars, amongst them it may be highlighted: • Seminar on International Transit Carrier Cargo Insurance, held on May 10th, in the principal business office of the NTC Logística, in the City of São Paulo, with participation of experts from Susep and the attendance of 80 people; • Round Table on Guarantee Insurance and Reinsurance, held on June 28th, in the Getúlio Vargas Foundation – FGV, in the City of Rio de Janeiro, of which took part the superintendent of Susep, Luciano Portal Santana, and the advisor of the Executive Secretariat of the Ministry of Finance, Ricardo Pena Pinheiro, and that counted on the attendance of more than 100 people; • Round Table on Guarantee Insurance, held on September 15th, in the Buisiness Council of Insurance of the Commercial Association of the State of Minas Gerais, in the City of Belo Horizonte, attended by 110 people; • 2nd Meeting on Guarantee Insurance, held on October 24th, in the City of Brasília, which counted on audience of 90 people; • 1st International Seminar on Financial Lines Insurance, held on November 4th, being attended by 180 people; • Seminar on Salvages, held on November, in the Sindseg SP, with counted on the attendance of 90 people; and • Seminar on Heavy Transit Carrier, Cargoes and Implements, held on December 5th, in the Sindseg SP, attended by 105 people. Jayme Brasil Garfinkel President of FenSeg

134

A FenSeg With principal business office in Rio de Janeiro, the National Federation of General Insurance – FenSeg, counted on the Executive Board in the year of 2011, as follows:

Executive Board of FenSeg President Jayme Brasil Garfinkel

Porto Seguro Cia. de Seguros Gerais

Vice Presidents Pedro Purm Junior (up to March) Zurich Brasil Seguros S.A. Marcus Vinícius Lopes Martins (from April to December) Thomaz Luiz Cabral de Menezes

Sul América Companhia Nacional de Seguros

Directors Antonio Eduardo Trindade

Itaú Seguros S.A.

Arlindo da Conceição Simões Filho

Allianz Seguros S.A.

Francisco Caiuby Vidigal Filho

Marítima Seguros S.A.

João Francisco Silveira Borges da Costa

HDI Seguros S.A.

Júlio Cezar Alves de Oliveira

Brasilveículos Companhia de Seguros

Luis Emilio Maurette (up to October)

Liberty Seguros S.A.

Luiz Felipe Smith de Vasconcellos

Tokio Marine Seguradora S.A.

Mauro César Batista

Mapfre Vera Cruz Seguradora S.A.

Ricardo Saad Affonso

Bradesco Auto/RE Companhia de Seguros

Sidney Gonçalves Munhoz

Chubb do Brasil Cia. de Seguros

Executive Director of FenSeg Neival Rodrigues Freitas

135

Associated companies with FenSeg • ACE Seguradora S.A.

• Federal de Seguros S.A.

• Alfa Seguradora S.A.

• Generali Brasil Seguros S.A.

• Allianz Seguros S.A.

• HDI Seguros S.A.

• Assurant Seguradora S.A.

• HSBC Seguros (Brasil) S.A.

• Atlântica Companhia de Seguros

• Indiana Seguros S.A.

• Austral Seguradora S.A.

• Investprev Seguradora S.A.

• Azul Companhia de Seguros Gerais

• Itaú Seguros de Auto e Residência S.A

• Banestes Seguros S.A.

• Itaú Seguros S.A.

• BCS Seguros S.A.

• J. Malucelli Seguradora S.A.

• Berkley International do Brasil Seguros S.A.

• Liberty Seguros S.A.

• BMG Seguradora S.A.

• Luizaseg Seguros S.A.

• Bradesco Auto/RE Companhia de Seguros • Bradesco Seguros S.A. • Brasilveículos Companhia de Seguros • BVA Seguros S.A. • Caixa Seguradora S.A. • Cardif do Brasil Seguros e Garantias S.A. • Cescebrasil Seguros de Garantias e Crédito S.A. • Chartis Seguros Brasil S.A. • Chubb do Brasil Cia. de Seguros • Coface do Brasil Seguros de Crédito Interno S.A. • Companhia de Seguros Aliança da Bahia • Companhia de Seguros Aliança do Brasil • Companhia de Seguros Gralha Azul • Companhia de Seguros Previdência do Sul • Companhia Excelsior de Seguros • Companhia Mutual de Seguros • Confiança Companhia de Seguros • Cosep – Companhia de Seguros do Estado de São Paulo • Crédito Y Caución Seguradora de Crédito e Garantias S.A.

136

• Mapfre Vera Cruz Seguradora S.A. • Mares Mapfre Riscos Especiais Seguradora S.A. • Marítima Seguros S.A. • Mitsui Sumitomo Seguros S.A. • Nobre Seguradora do Brasil S.A. • Panamericana de Seguros S.A. • Paraná Companhia de Seguros • Porto Seguro Cia. de Seguros Gerais • Pottencial Seguradora S.A. • QBE Brasil Seguros S.A. • Royal & Sunalliance Seguros (Brasil) S.A. • Seguradora Brasileira de Crédito à Exportação S.A. • Seguradora Líder dos Consórcios do Seguro DPVAT S.A. • Sul América Companhia de Seguros Gerais • Sul América Companhia Nacional de Seguros • Tokio Marine Brasil Seguradora S.A. • Tokio Marine Seguradora S.A. • UBF Seguros S.A. • Usebens Seguros S.A.

• Euler Hermes Seguros de Crédito S.A.

• Virginia Surety Companhia de Seguros do Brasil

• Fairfax Brasil Seguros Corporativos S.A.

• Yasuda Seguros S.A.

• Fator Seguradora S.A.

• Zurich Minas Brasil Seguros S.A.

General Insurance Segment | 2010 - 2011 In 2011, the income of the General Insurance

and income of R$21.4 billion; Property, with

segment amounted to R$42.5 billion, achieving

21.8% of the total and income of R$9.3 billion;

an increase of 12.8% if compared to the 2010

and DPVAT, with 7.9% of the total and income

income, in the amount of R$37.7 billion.

of R$3.4 billion. The branches that stood out in

As regards volume, the branches with larger

2011, in respect of growth, were the following:

representativeness in 2011 were the following:

Home/Housing (26.2%); Liabilities (23.4%); Rural

Motor, with 50.3% of the total of the segment

(21.6%); and Property (19.0%). Values in R$ thousand

2009

2010

2011

% Variation 2011/2010

17,398,186

20,052,338

21,361,492

6.53%

Property

6,486,165

7,788,602

9,267,373

18.99%

DPVAT

2,683,869

2,897,934

3,369,142

16.26%

Cargo

1,686,007

1,969,231

2,402,763

22.02%

Credit

426,684

425,734

223,525

-47.50%

Home/Housing

906,874

1,110,668

1,401,701

26.20%

Liability

632,850

749,579

925,243

23.44%

Hull

548,336

572,886

182,336

-68.17%

1,023,597

1,022,846

1,243,488

21.57%

Financial Risks

867,937

898,470

1,288,732

43.44%

Special Risks

235,056

172,703

405,816

134 98%

Segments/groups Motor

Rural

Marine

—

—

243,006

—

Aviation

—

—

164,202

—

32,895,562

37,660,991

Total for General Insurance

42,478,819

12.79%

Thereby, in the period from 2010 to 2011 the net losses increased 13.6% and the earned premiums, 12.8%.

137

Accumulated Data of the General Insurance segment Values in R$ thousand

2009

2010

2011

% Variation 2011/2010

Gross earned premiums

32,895,562

37,660,991

42,478,819

12.79%

Earned premiums

27,337,540

30,957,445

34,918,066

12.79%

Net losses

16,400,726

17,823,953

20,239,664

13.55%

5,604,716

6,563,725

7,607,751

15.91%

Accounts

Acquisition costs

Gross earned premiums = insurance premium – ceded coinsurance + accepted coinsurance. Earned premiums = net premium – Unearned Premiums Provisions (UPP) variation. Net losses = insurance loss – ceded coinsurance loss + accepted coinsurance loss + consortiums and funds – ceded reinsurance loss + restitution loss – salvage and recovers + IBNR provision variation.

Loss Ratio The loss ratio in the General Insurance segment in 2011 was 58.0%, registering an increase if compared to the loss ratio of the previous year. Values in R$ thousand

2009

2010

2011

% Variation 2011/2010 pp

Motor

66.27%

63.91%

65.91%

2.00%

Property

32.44%

30.38%

31.01%

0.63%

DPVAT

86.90%

87.64%

86.51%

-1.13%

Cargo

61.94%

56.65%

53.47%

-3.18%

Credit

47.52%

25.38%

5.22%

-20.16%

Home/Housing

39.34%

30.22%

36.32%

6.10%

Liability

34.31%

36.60%

35.21%

-1.39%

Hull

55.46%

69.68%

34.10%

-35.58%

Rural

38.73%

34.43%

33.23%

-1.20%

Financial risks

40.57%

19.08%

16.78%

-2.30%

Special risks

4.98%

41.53%

3.16%

-38.37%

Marine

—

—

33.81%

33.81%

Aviation

—

—

44.58%

44.58%

59.99%

57.58%

57.96%

0.38%

Branches

Total

pp = percentage points Loss ratio = net loss / earned premium.

138

Costs | General Insurance The acquisition costs in the segment increased 0.58 percentage points as showed below: Values in R$ thousand

Acquisition Cost

2009

2010

2011

% Variation 2011/2010 pp

20.50%

21.20%

21.79%

0.59%

pp = percentage points acquisition cost = acquisition cost / earned premium.

Portfolio Mix of the General Insurance segment | 2011 Values in R$ thousand

Portfolio mix | 2011 Gross earned premiums

Net premium

Earned premium

Insurance loss

Net loss

21,361,492

21,158,727

20,524,884

14,598,930

13,527,964

4,340,828

65,91%

Passengers Personal Accidents – PPA

358,198

355,592

338,874

40,279

45,495

73,732

13.43%

Liability – Interstate and International Land Transit Carrier

29,277

13,003

30,184

46,291

17,757

3,574

58.83%

Extended Guarantee – Motor

56,700

40,346

23,764

3,809

3,503

14,894

14.74%

9,171

9,121

5,508

25

13

1,360

0.23%

Branches Motor

Green Card Popular Insurance of Used Vehicles Motor – Hull Assistance and other coverages – Motor Liability – International Transit Carrier

Facultative Motor Liability

Acquisition cost

—

Loss ratio

—

—

—

—

—

—

14,986,461

14,892,486

15,026,597

11,209,034

10,080,425

3,319,454

67.08%

1,188,844

1,184,920

605,728

215,879

369,724

91,462

61.04%

1,558

1,286

3,565

3,436

3,614

668

101.38%

4,731,283

4,661,974

4,490,666

3,080,177

3,007,434

835,684

66.97%

139

Values in R$ thousand

Portfolio mix | 2011 Gross earned premiums

Net premium

Earned premium

Insurance loss

9,267,373

6,745,257

5,796,304

3,814,938

1,797,655

2,500,635

368

(2,818)

(431)

51,817

10,887

4,449

Assistance – Properties in General

3,734

3,719

3,381

675

698

136

20.65%

Homeowner

1,448,736

1,424,278

1,331,754

314,776

373,516

444,260

28.05%

Theft / Robbery

37,984

27,445

14,559

22,599

16,318

2,527

112.08%

Comprehensive Condominium

197,761

160,217

163,505

113,762

93,764

55,733

57.35%

Comprehensive Business

1,584,155

1,278,807

1,233,916

977,630

611,759

364,388

49.58%

69,485

51,600

(65)

7,414

7,687

904,848

205,620

134,456

216,940

53,939

32,202

40.12%

1,129,270

973,661

956,349

231,343

158,765

484,967

16.60%

Bankers Blanket Bond

7,287

2,006

850

3,728

(537)

529

-63.19%

Extended Guarantee – Properties in General

2,307,705

2,307,704

1,692,480

316,569

321,112

1,086,022

18 97%

Named and Operational Risks

1,576,039

313,018

265,550

1,557,684

149,747

24,434

56.39%

DPVAT

3,369,142

3,369,142

3,365,660

1,903

2,911,644

46,565

86.51%

DPVAT (all the categories) (from Jan 2005)

3,369,142

3,369,142

3,365,660

339

2,908,218

46,735

86.41%

1

1

0

1,564

3,427

(169)

2,402,763

1,994,331

1,918,457

1,433,289

1,025,800

431,965

53.47%

743,240

587,336

563,709

530,139

314,369

114,990

55.77%

Branches Property Traditional Fire

Loss of Profits Engineering Risks Miscellaneous Risks

DPVAT run off Cargo National Cargo

140

Net loss

Acquisition cost

Loss ratio

31.01% -2524.73%

988 -1;1848.89%

—

Values in R$ thousand

Portfolio mix | 2011 Gross earned premiums

Net premium

Earned premium

Insurance loss

466,262

355,415

349,982

145,705

74,305

86,339

21.23%

Liability – Interstate and International Land Transit Carrier – Bus Liability

61,435

36,453

25,083

6,602

3,504

2,754

13.97%

Liability – Intermodal Transit Carrier

—

—

—

—

—

113,806

96,499

63,207

42,159

27,642

14,438

43.73%

Liability – International Transit Carrier – RCTR-VI-C

22,536

20,451

20,686

11,418

11,837

4,594

57.22%

Liability – Railways Transit Carrier – RCTF-C

13,349

13,140

11,122

8,155

6,349

2,451

57.08%

5,424

5,073

2,659

949

1,005

563

37.81%

Liability – Air Transit Carrier – RCTA-C

19,241

17,517

17,990

10,052

8,455

4,328

47.00%

Liability – Land Transit Carrier – RCTR-C

676,472

616,660

616,303

497,600

418,316

142,594

67.88%

Liability – Cargo Diversion – RCF-DC

269,320

236,715

238,260

177,157

157,049

56,921

65.92%

11,677

9,071

9,456

3,353

2,969

1,993

31.39%

Branches

International Cargo

Facultative Motor Liability – Bus RCFV

Liability – International Transit Carrier (people transported or not) – Blue Card

Liability – Waterway Carrier – RCA-C

Net loss

Acquisition cost

—

Loss ratio

—

141

Values in R$ thousand

Portfolio mix | 2011

Branches Liability – Multimodal Transit Operator – RCOTM-C Home/Housing

Net premium

Earned premium

Insurance loss

Net loss

Acquisition cost

Loss ratio

—

—

—

—

—

—

—

1,401,701

1,341,184

1,126,576

342,225

409,174

37,925

36.32%

Home/Housing in Market Policies – Credit Life

426,384

410,841

16,492

53,651

86,623

18,497

525.24%

Home/Housing in Market Policies – Further Coverages

143,225

128,143

121,920

10,406

14,570

6,609

11.95%

Home/Housing – Home Financial System (SFH)

—

—

3

0

-51.69%

Home/Housing – Outside the Home Financial System (SFH)

832,092

802,201

988,171

278,167

307,978

12,819

31.17%

1,288,732

685,085

501,403

215,026

84,142

(1,399)

16.78%

1,108

(661)

651

3,680

(807)

68

30,223

3,035

42,298

49,424

8,558

(3,197)

20.23%

2

2

0

0

0.00%

64,367

19,101

68,486

37,606

7,062

(1,317)

10.31%

239,405

237,074

210,193

83,335

44,280

58,568

21.07%

Financial Risks Financial Guarantee

Private Obligations Guarantee

Stop Loss

Public Obligations Guarantee

Rental Guarantee

142

Gross earned premiums

(6)

—

—

—

-124.09%

Values in R$ thousand

Portfolio mix | 2011 Gross earned premiums

Net premium

Earned premium

Insurance loss

6,681

1,094

(7,939)

(268)

(216)

13

2.72%

Internal Credit

208,527

129,247

65,337

21,990

9,087

4,891

13.91%

Export Credit

22,305

6,966

3,023

5,220

425

294

14.05%

Legal Guarantee

(13,472)

(6,299)

27,502

224

(421)

5,826

-1.53%

Assured Guarantee – Public Sector

429,860

178,482

82,514

1,238

6,722

(38,460)

8.15%

Assured Guarantee – Private Sector

299,726

117,044

9,339

12,577

9,454

(28,085)

101.23%

1,243,488

799,441

697,807

465,770

231,849

77,476

33.23%

Agricultural Insurance without the Rural Insurance Stability Fund (FESR) coverage

263,943

70,899

54,844

143,645

15,586

(28,785)

28.42%

Agricultural Insurance with the Rural Insurance Stability Fund (FESR) coverage

209,192

63,640

48,146

74,131

12,811

(27,601)

26.61%

Farming Insurance without the Rural Insurance Stability Fund (FESR) coverage

1,782

363

64

1,410

376

50

583 91%

153

97

25

2

(1)

7.64%

Branches Public Concessions Guarantee

Rural

Farming Insurance with the Rural Insurance Stability Fund (FESR) coverage

Net loss

—

Acquisition cost

Loss ratio

Aquiculture Insurance without the Rural Insurance Stability Fund (FESR) coverage

—

—

—

—

—

—

—

Aquiculture Insurance with the Rural Insurance Stability Fund (FESR) coverage

—

—

—

—

—

—

—

Forest Insurance without the Rural Insurance Stability Fund (FESR) coverage

8,030

1,725

1,736

196

51

(431)

2.93%

143

Values in R$ thousand

Portfolio mix | 2011

Branches

Gross earned premiums

Net premium

Earned premium

172

116

107

Forest Insurance with the Rural Insurance Stability Fund (FESR) coverage Insurance in respect of the Rural Product

—

Net loss

—

—

Acquisition cost

Loss ratio

22

0.00%

—

0

1,023

405

0

Farming Building and Products

119,420

89,119

82,233

87,929

69,698

21,312

84.76%

Rural Property and Goods on Lien

427,325

365,959

229,256

96,477

77,576

41,901

33.84%

Rural Property and Goods on Lien – Public Financial Institutions

942

(1,278)

90,218

23,145

18,432

13,080

20.43%

7,345

3,616

3,480

4,273

1,050

223

30.18%

Life Insurance of the Rural Producer

205,185

205,185

187,697

33,541

35,861

57,706

19.11%

Liabilities

925,243

548,349

467,849

238,932

164,753

94,309

35.21%

Directors and Officers Liability (D&O)

172,680

86,754

75,616

8,060

6,465

9,583

8.55%

18,442

15,120

7,133

2,434

2,700

2,043

37.85%

General Civil Liability

633,417

375,046

320,630

194,208

122,986

67,167

38.36%

Professional Civil Liability

100,704

71,430

64,471

34,230

32,602

15,516

50.57%

Hull

182,336

(6,357)

116,197

249,616

39,620

17,111

34.10%

27,412

(9,257)

62,733

96,915

43,006

14,950

68.55%

153,966

2,306

55,329

153,940

(5,322)

1,183

-9.62%

Hangarkeepers Liability

450

12

(4,390)

(2,672)

611

451

-13 91%

DPEM (Compulsory “no-fault” bodily injury insurance for boats’ owners)

508

583

2,524

1,432

1,325

527

52.50%

Bloodstock and Livestock

Liability – Environmental Risks

Marine Aviation

144

—

Insurance loss

Values in R$ thousand

Portfolio mix | 2011 Gross earned premiums

Net premium

Earned premium

Insurance loss

243,006

131,743

60,838

60,405

20,570

10,270

33.81%

Port Operators Comprehensive Operators

68,222

40,487

17,810

38,279

5,831

2,047

32.74%

Vessels Liability – RCF

1,544

1,317

552

2,530

216

92

39.18%

168,919

85,662

40,456

19,441

14,369

7,797

35.52%

4,321

4,277

2,020

155

153

333

7.58%

164,202

52,687

26,945

20,161

12,011

6,236

44.58%

31,649

14,315

8,573

442

1,097

5.16%

Aviation (hull)

120,082

30,412

14,252

18,569

10,533

4,404

73.90%

Hangarkeepers Liability

3,333

629

302

957

154

90

51.14%

Air Explorer or Carrier Liability – RETA

9,138

7,330

3,818

634

882

645

23.10%

Special Risks

405,816

68,621

62,717

(44,155)

1,984

3,546

3.16%

Oil and Gas

400,223

66,167

60,213

(44,155)

2,015

3,564

3.35%

6,680

2,299

2,078

—

(54)

0.00%

(1,086)

155

425

—

(31)

35

-7.29%

223,525

190,996

252,428

259,343

13,181

42,198

5.22%

10,420

3,854

5,565

54

(1,337)

(916)

Branches

Marine

Marine (hull) DPEM Aviation Facultative Aircrafts Liability

Nuclear Risks Satellites Credit Export Credit – Commercial Risk

Net loss

—

—

Acquisition cost

Loss ratio

-24.03%

145

Values in R$ thousand

Portfolio mix | 2011 Gross earned premiums

Net premium

Earned premium

(0)

(0)

1

Domestic Credit – Commercial Risk

115,563

94,504

131,979

Domestic Credit – Personal Risk

97,541

92,639

114,884

Others

—

—

Insurances Abroad

—

Health – local reinsurer Branch Offices Abroad

Branches

Export Credit – Political Risk

General Insurance Segments

Insurance loss

Net loss

—

Acquisition cost

Loss ratio

(1)

(4)

-80.66%

176,979

27,448

33,722

20.80%

82,310

(12,929)

9,396

-11.25%

—

(4)

(684)

86

—

—

(4)

(684)

—

—

—

—

—

—

—

—

—

—

42,478,819

37,079,207

34,918,066

21,656,378

20,239,664

—

—

—

—

—

86

7,607,751

—

57.96% Source: Susep

146

Motor Insurance The Motor group presented, in 2011, premiums income of R$21.4 billion, showing a 6.5% growth if compared to the 2010 income, in the amount of R$20.1 billion. Values in R$ thousand

2010 Gross earned premiums

2009

Assistance and other coverages – Motor Passengers Personal Accidents – PPA

2011

Gross earned premiums

% Share

—

—

—

Gross earned premiums

% Share

1,188,844

2.80%

286,651

324,877

0,86%

358,198

0.84%

Liability – Interstate and International Land Transit Carrier

93,884

107,162

0,28%

29,277

0.07%

Extended Guarantee – Motor

26,783

50,901

0,14%

56,700

0.13%

2,566

2,895

0,01%

9,171

0.02%

13,350,595

15,170,551

40,28%

14,986,461

35.27%

7,554

6,933

0,02%

1,558

0.00%

3,630,153

4,389,020

11,65%

4,731,283

11.14%

17,398,186

20,052,338

53,24%

21,361,492

50.29%

Green Card Motor – Hull Liability – International Transit Carrier Facultative Motor Liability Motor

Source: Susep

Values in R$ thousand

Insured Fleet | Circulating Fleet Year

Circulating fleet – CF Denatran

2004

39,240,875

2005

Processed tickets – PT Seguradora Líder

Insured Fleet – IF FenSeg

IF / CF

IF / PT

29,401,185

8,398,491

21.40%

28.57%

42,071,961

31,344,526

8,585,374

20.41%

27.39%

2006

45,372,640

33,508,344

9,518,335

20.98%

28.41%

2007

49,644,025

36,286,115

10,307,274

20.76%

28.41%

2008

54,506,661

39,841,139

11,404,775

20.92%

28.63%

2009

59,361,642

42,764,953

12,419,902

20.92%

29.04%

2010

64,817,974

47,547,462

13,428,376

20.72%

28.24%

2011

70,543,535

50,214,496

14,528,845*

20.60%

28.93% *estimated data

147

Values in R$ thousand

The Extended Guarantee in the Motor Insurance Year

Gross earned premiums

Net premiums

Earned premiums

Direct losses

Net losses

Acquisition cost

2009

26,783

19,930

5,175

1,497

1,045

3,160

2010

50,901

39,275

14,569

3,608

3,367

5,459

2011

56,700

40,346

23,764

3,809

3,503

14,894

2011/2010 difference

11.39%

2.73%

63.11%

5.58%

4.04%

172.84%

Property Insurance The Property group accounted in 2011 a 19.0% growth, with income of R$9.3 billion against R$7.8 billion in 2010. Values in R$ thousand

2010 Gross earned premiums

Assistance – properties in general

2009

Gross earned premiums

2011 % Share

Gross earned premiums

% Share

—

—

—

3,734

0.01%

1,031,012

1,264,427

3.36%

1,448,736

3.41%

Theft / Robbery

21,436

23,269

0.06%

37,984

0.09%

Comprehensive condominium

168,588

197,319

0.52%

197,761

0.47%

1,252,771

1,430,003

3.80%

1,584,155

3.73%

4,825

8,688

0.02%

69,485

0.16%

535,303

458,370

1.22%

904,848

2.13%

1,089,231

962,907

2.56%

1,129,270

2.66%

5,990

5,629

0.01%

7,287

0.02%

Extended guarantee – property

1,248,333

2,091,853

5.55%

2,307,705

5.43%

Named and operational risks

1,121,433

1,338,405

3.55%

1,576,039

3.71%

7,243

7,733

0.02%

368

0.00%

6,486,165

7,788,602

20.68%

9,267,373

0.00%

Homeowners

Comprehensive business Loss of profits Engineering risks Engineering risks Bankers blanket bond

Traditional fire Property

Source: Susep

148

Values in R$ thousand

The Extended Guarantee in the Property Insurance Year

Gross earned premiums

Net premiums

Earned premiums

Direct losses

Net losses

2009

1,248,333

1,248,333

1,268,185

163,980

164,904

866,834

2010

2,091,853

2,091,853

1,518,250

289,064

273,089

1,008,073

2011

2,307,705

2,307,704

1,692,480

316,569

321,112

1,086,022

10.32%

10.32%

11.48%

9.52%

17.59%

7.73%

2011/2010 difference

Acquisition cost

DPVAT Insurance In the year of 2011, the DPVAT conventions

Government, namely: 45% to the National

income, that includes all the vehicles categories

Health Fund, of the Ministry of Health, as set forth

– cars, motorcycles, taxis, public transportation

in the Law no. 8212, dated 1991, amended by

vehicles, trucks, vans, soil moving machinery

the Law no. 9503, dated 1997, in order to finance

and mobile equipment in general (if licensed),

the medical and hospital care to the victims

amounted

income

of traffic accidents, and 5% to the Denatran, of

represented a growth of 16.3% in relation to

the Ministry of the Cities, as set forth in the Law

the 2010 income, in the amount of R$ 2.9 billion.

no. 9503, dated 1997, in order to finance traffic

From

accidents prevention and education campaigns.

to

DPVAT

R$3.4

billion.

Insurance

total

Such

income,

50%

are immediately transferred to the Federal Values in R$ thousand

2010 Gross earned premiums

DPVAT

2009

2,683,869

2011

Gross earned premiums

% share

Gross earned premiums

% share

2,897,934

7.69%

3,369,142

7.93%

Source: Susep

149

Cargo Insurance The branches of Civil Liability bound to the

the Cargo branch amounted to R$2,403 million,

Cargo segment were responsible, in 2011, for

being R$743 million in respect of National

the premiums income in the amount of R$1,194

Cargo, the equivalent to 30.9% of the total, and

million, corresponding to 49.7%. The income of

R$466 million in respect of International Cargo. Values in R$ thousand

2010 Branches

2009

2011

Gross earned premiums

% Share

Gross earned premiums

% Share

Liability – Waterway Carrier – Cargo

—

—

—

11,677

0.03%

Liability – Interstate and International Land Transit Carrier – Bus Liability

—

—

—

61,435

0.14%

Facultative Motor Liability – Bus RCFV

—

—

—

113,806

0.27%

Liability – International Transit Carrier

—

—

—

5,424

0.01%

National Transit

547,930

615,138

1.63%

743,240

1.75%

International Transit

379,830

437,514

1.16%

466,262

1.10%

2

4

0.00%

—

—

Liability – International Transit Carrier – Cargo

16,680

20,780

0.06%

22,536

0.05%

Liability – Railways Transit Carrier – Cargo

11,380

8,960

0.02%

13,349

0.03%

Liability – Air Transit Carrier – Cargo

18,071

22,232

0.06%

19,241

0.05%

Liability – Land Transit Carrier – Cargo

494,192

602,457

1.60%

676,472

1.59%

Liability – Cargo Diversion

208,635

248,603

0.66%

269,320

0.63%

9,287

13,543

0.04%

—

—

1,686,007

1,969,231

5.23%

2,402,763

5.66%

Liability – Intermodal Transit Carrier

Ship Owners’ Liability Cargo

Source: Susep

150

Insurance Premium | By Federation Units and Branches of Insurance | 2011 The state of S達o Paulo was responsible for the larger premiums income in the General Insurance, with R$19.7 billion, the equivalent to a 10.9% increase in relation to the previous year. According to the charts presented below, it may be concluded that within the General Insurance segment, Motor was the branch of larger representativeness taking into account all the states of the Country, with 50.3% in Brazil as a whole. The Property group stands at second position, which is presented in almost all the Brazilian states, with 21.8% of representativeness in the Country.

Brazil Segments / groups Motor

%

R$ thousand

50.30%

21,361,492 21.80%

Property

9,267,373

DPVAT

3,369,142

Cargo

2,402,856

Home/Housing

1,401,701

Financial Risks

1,294,612

3.00%

Rural

1,243,488

2.90%

7.90% 5.70% 3.30%

2.20%

Liability

925,669

Hull

590,344

1.40%

Special Risks

405,816

1.00%

Credit

224,958

0.50%

Total of General Insurance

42,487,452

151

Rio de Janeiro Segments / groups

%

R$ thousand

Motor

1,747,408

Property

1,270,546

42.00% 30.50% 6.20%

Home/Housing

259,509

Financial Risks

237,161

5.70%

DPVAT

235,316

5.70%

Cargo

115,643

2.80%

Marine

110,272

2.60%

Liability

100,412

2.40%

Aviation

88,296

2.10%

Credit

71,027

Hull

23,381

Rural

3,780

Special Risks Total

-99,480

1.70% 0.60% 0.10% -2.40%

4,163,273

S達o Paulo Segments / groups Motor

9,060,917

Property

5,127,323

Cargo

1,478,426

DPVAT

1,027,079

46.10% 2.10% 7.50% 5.20%

Financial Risks

682,624

3.50%

Liability

642,757

3,30%

Home/Housing

523,001

2.70%

Special Risks

469,187

2.40%

Rural

260,923

Hull

120,448

0.60%

Credit

116,040

0.60%

Marine

97,452

0.50%

Aviation

44,996

0.20%

Total

152

%

R$ thousand

19,651,172

1.30%

Rio Grande do Sul Segments / groups Motor

%

R$ thousand

50.00%

1,335,316 16.30%

Property

434,406

Rural

254,448

Cargo

244,129

9.10%

DPVAT

242,424

9.10%

9.50%

3.10%

Home/Housing

82,376

Financial Risks

32,719

1.20%

Liability

28,797

1.10%

Hull

6,333

0.10%

Credit

3,703

0.10%

Marine

2,545

0.10%

Aviation

2,075

0.00%

207

0.00%

Special Risks Total

2,669,477

Minas Gerais Segments / groups Motor

%

R$ thousand

55.30%

1,668,421

Property

478,203

DPVAT

386,781

Cargo

149,024

Home/Housing

121,677

15.90% 12.80% 4.90% 4.00% 2.90%

Rural

86,796

Financial Risks

59,515

Liability

38,487

1.80%

Hull

15,412

0.50%

2.00%

Aviation

9,213

0.30%

Marine

1,045

0.00%

991

0.00%

18

0.00%

Credit Special Risks Total

3,015,582

153

Paranรก Segments / groups Motor

%

R$ thousand

56.50%

1,620,554 15.50%

Property

445,029

Rural

245,678

8.60%

DPVAT

236,883

8.30%

Cargo

135,068

4.70% 2.70%

Home/Housing

78,711

Financial Risks

51,274

Liability

36,071

0.20%

Aviation

5,925

0.20%

Marine

4,746

0.20%

Credit

3,354

0.10%

Hull

2,413

0.10%

60

0.00%

Special Risks Total

1.80%

2,865,767

Bahia Segments / groups Motor

680,250

Property

172,337

DPVAT

111,132

61.30% 15.50% 10.00% 3.90%

Home/Housing

42,816

Financial Risks

28,677

Cargo

28,078

2.50%

Rural

25,756

2.30%

Liability

10,428

2.60%

0.90%

Marine

3,957

0.40%

Aviation

2,999

0.30%

Hull

2,985

0.30%

Credit

168

0.00%

Special Risks

130

0.00%

Total

154

%

R$ thousand

1,109,712

Goiรกs Segments / groups

%

R$ thousand

Motor

573,407

Property

155,298

DPVAT

115,644

Rural

75,724

Home/Housing

21,689

Cargo

13,826

59.40% 16.10% 12.00% 7.80% 2.20% 1.40%

Liability

4,731

0.50%

Financial Risks

3,652

0.40%

Aviation

1,333

0.10%

Marine

327

0.00%

Hull

316

0.00%

60

0.00%

Credit Total

966,009

Santa Catarina Segments / groups Motor

%

R$ thousand

60.50%

1.026.692

Property

246.759

DPVAT

179.033

14.50% 10.50%

Rural

86.933

5.10%

Cargo

78.838

4.60%

Home/Housing

38.944

Liability

17.889

1.10%

Financial Risks

15.832

0.90%

2.30%

Marine

4.273

0.30%

Hull

1.869

0.10%

797

0.00%

86

0.00%

Aviation Credit Total

1.697.945

155

Technical Committees of FenSeg The technical committees, composed by insurance companies practitioners, are specializedadvisory

• the committees will have 15 permanent members at most;

bodies of FenSeg, whose duties are the following:

• both, the presidents of the committees and their

evaluating the impact of published regulations,

members, will be elected for a two-year term;

with

proposal

as

recommendations;

regards appraising

the

procedures matter

and

• the presidents of the committees could not have more than two consecutive terms;

developing technical studies in respect of the

• the member who do not attend more than three

several branches of insurance; answering queries

consecutive meetings, or half of the meetings

made by the insurance companies and further

held over a 12 months period will become

entities; submitting to the Executive Board

hindered and therefore will loss the term;

actions that satisfy the market interests; holding

• the meetings of the committees will be held in

seminars/workshops on themes of the insurance

ordinary basis, unless special situations, at least

companies professionals, assureds and regulatory

once a quarter and, in extraordinary basis, if

agencies concerns; evaluating the need to carry

convened by the president, the Executive Board

out programs for professionals training and

of FenSeg, or upon the members request.

qualification in the different insurance segments;

In 2011, as shown below, FenSeg held 71 meetings

appointing representatives to attend events and

in eight committees, and about 124 relevant

meetings on topics relevant to their action scope.

subject matters were discussed and analyzed.

The regulation of the technical committees provides for, amongst other requirements, the following:

Committee on Motor President: Mauricio Galian (Mapfre Seguradora S.A.) Meetings: 12 Members: 15 Major subject matters

156

Fipe Table for Vehicle Market Price: Since 2000,

Center for Road Experimentation and Safety

FenSeg and the Foundation Institute of Economic

(CESVI) – Vehicle Identification Number (VIN)/

Research Fipe signed agreement, by which the

Body/Recall: A program that aims at decoding

Foundation produces, monthly, table with average

the information contained in the automotive

prices for automotive vehicles and the license

vehicles body, is in phase of introduction within the

agreement of digital use for the insurance market

insurance companies associated with the Central

and further related segments.

of Services and Protection to Insurance of CNseg

Popular Insurance for Used Vehicles: The

dismantling automotive land-road vehicles, could

standard published by Susep on the subject

enable the development of products with the use

matter, currently in force, did not permit that

of used parts, by the identification of their source,

any insurance company would develop the

with relevant impact in the insurance premium

product and, with the purpose to reach the

reduction that is charged from the assureds.

potential market around 15 million of vehicles,

Reimbursement Project: The purpose of such

the Committee on Motor carried out proposal

project is to impose agility in the reimbursement

sent to the autarchy. As regards legislation, the

process amongst the insurance companies. In the

Bill no. 23/2011, by the deputy Armando Vergílio,

first stage, works are being developed aiming at

and the Senate Bill no. 617, by the senator Romero

eliminating the physical course of papers amongst

Jucá regulating the operation of companies for

the insurance companies.

Subcommittees in the scope of the Committee on Motor Subcommittee on Central of Bonus

Subcommittee on Losses

Coordinator: Marcelo Ordonez Rezende

Coordinator: Abelardo de Queiroz Guimarães

(Allianz Seguros S.A.)

Filho (Bradesco Auto/RE Companhia de Seguros)

Committee on Extended Guarantee President: André Horta Rutowitsch (Itaú Seguros S.A.) Meetings: 4 Members: 12 Major subject matters Inclusion of the Extended Guarantee Insurance

Contact with the Department of Consumer

as Microinsurance: The subject matter is being

Defense and Protection of the Ministry of

widely discussed with Susep with the purpose

Justice to clarify the operations of the Extended

to establish specific conditions to meet the

Guarantee Insurance.

Microinsurance rules.

157

Committee on General Civil Liability President: Priscila Ferreira Costa (Itaú Seguros S.A.) Meetings: 9 Members: 15 Major subject matters Financial Lines Insurances: It was held in the City

General Civil Liability Standardized Insurance:

of São Paulo, on November 4 , the 1 International

The wording for Civil Liability Standardized

Meeting on Financial Lines Insurance, with the

Insurance was sent to Susep and was widely

purpose to give larger visibility on the operations

discussed with the entity. We are expecting the

related to these insurances. The meeting attracted

publishing of the standard to carry out seminar

attention of the insurance companies.

for the insurance companies.

th

st

Subcommittee and Working Group in the scope of the Committee on General Civil Liability Subcommittee on Financial Lines

Working Group on

Coordinator: Renato Rodrigues

Environmental Civil Liability

(Liberty Seguros)

Coordinator: Marco Antonio Ferreira (Itaú Seguros)

Committee on Property Risks President: Eduardo Marcelino (Porto Seguro Cia. de Seguros Gerais) Meetings: 12 Members: 15 Major subject matters Studies on Middle Market: Studies have been

National Register of Losses (RNS) – Property:

developed aiming at the proper risks underwriting

Ended the year of 2011 with the adherence of

of Middle Market operations. Studies have been

eight insurance companies to the RNS (Alfa,

also developed to enable better risks evaluation

Allianz, Bradesco, Chubb, HDI, Mapfre, Porto

of the different niche activities, allowing that such

Seguro and Zurich Minas Brasil), of which five

risks may be assessed by the insurance companies

insurance companies (Allianz, Bradesco, HDI,

and, in consonance with their underwriting

Porto Seguro and Zurich Minas Brasil) are already

policies, are written by them.

sending their losses for enrollment, enabling the better underwriting and proper losses adjustment.

158

Committee on Credit and Guarantee Insurance President: Rogerio Guede Vergara (Mapfre Seguradora de Crédito e Garantias S.A.) Meetings: 8 Members: 15 Major subject matters RNS – Guarantee: The National Register of Losses

the Guarantee Insurance product. Meetings were

– Guarantee is in final stage of approval, being

held with the assureds from the government,

provided for 2012 the adherence process, as well

amongst them, the National Telecommunication

as the data feeding in respect of the occurred

Agency (Anatel), Brazilian Airports (Infraero),

losses.

Brazilian Petroleum Agency (ANP) and Office

Risks Accumulation: The project is in the final

of the General Counsel to the National Treasury

stage of the system development. From the

(PGFN). In such meetings, it was seen that in

beginning of the RNS – Guarantee data feeding,

addition to the lack of knowledge in respect of the

it will be initiated the approval stage of the Risks

Guarantee Insurance by the assureds, it becomes

Accumulation System.

necessary the improvement of the product for

Training for the Insurance Companies Experts:

the full satisfaction of their needs. One of the

FIt was given priority, in 2011, to the dissemination

requests is the standardization of the policies, so

within the market, in particular the assureds, of

that to ease its analysis during the bid processes.

Commitee on Home/Housing Insurance President: Armando Petrillo Grasso (Bradesco Auto/RE Companhia de Seguros) Meetings: 8 Members: 12 Major subject matters Adequacy of Resolution for the Non-Residential

2011 the Curator Council of the Wage Variation

Real Estates: It was prepared, by the Committee,

Compensation Fund (CCFCVS) published the

draft of CNSP Resolution on the non-residential

FCVS Resolution no. 197/2011 that transfers to the

real estates and that was sent to Susep through

Federal Savings Bank (CEF) the representation of

the FenSeg Ordinance no. 16/2011.

the defendant in the cases currently in course and

Suits in the scope of the Home System (SH)

the future suits that may be brought against the

/ Home Financial System (SFH): In November

home/housing insurance of the SFH.

159

Committee on Rural Insurance President: Luiz Carlos Meleiro (Allianz Seguros S.A.) Meetings: 7 Members: 9 Major subject matters Catastrophe Fund: FenSeg and the insurance

Operational Standardization of the Premium

companies,

of

Subsidy: FIt was composed a working group with

and

the purpose to find a more suitable solution for

the reinsurance companies, Susep, Ministry of

the operational standardization in the Secretariat

Agriculture, Livestock and Supply (MAPA) and

of Agricultures of the States that provide subsidy

the Ministry of Finance have been convening,

to the farmers.

the

CNseg,

Reinsurance

National

Companies

Federation (Fenaber)

periodically, aiming at regulating the Catastrophe Fund and the company that will be in charge of its management. The proposals from the private sector were delivered to the Government in 2011.

Committee on Cargo Insurance President: Paulo Robson Alves (Chartis Seguros Brasil S.A.) Meetings: 11 Members: 15 Major subject matters Development

of

Standardized

Product

National Register of Losses – Cargo: The

for Hangarkeepers Liability and Airports

National Register of Losses – Cargo was developed

Services: The material developed in the scope

by the Central of Services and Protection to

of the Committee on Cargo, in particular by the

Insurance of CNseg and is in the stage of adherence

Subcommittee on Aviation and Marine Hull, was

by the insurance companies. As regards the

sent to Susep where it is being analyzed.

adherence of the insurance companies Allianz,

Review of the UPP Criterion in the Cargo

HDI and Porto Seguro, they are already including

Branch: A request was sent to Susep aiming

in the system the losses occurred.

at reviewing the Unearned Premium Provision (UPP), which is being analyzed in the scope of the autarchy.

160

Subcommittees and Working Group in the scope of the Committee on Cargo Subcommittee on Aviation and

WG on Cargo Risks Management

Marine Hull Insurance

Coordinator: Maurício França

Coordinator: Carlos Eduardo Polizio

(Liberty Seguros S.A.)

(Mapfre Seguradora S.A.) Subcommettee on Cargo Losses Coordinator: Marcelo Anacleto (Liberty Seguros)

Chambers, Commissions, Councils and Committees Participation of Fenseg in chambers, commissions, councils, committees and working groups of other entities, in addition those already mentioned in the Chapter 3 | CNseg: Wage Variation Compensation Fund Curator Council

Thematic Chamber on Legal Effort

Member: José Lopes Coelho (Caixa Seguradora)

Member: Leonardo Girão (CNseg)

Deputy: Armando Petrillo Grasso (Bradesco)

Deputy: Márcio Alexandre Malfatti (advisor)

Technical Group Representatives: Armando Petrillo Grasso (Bradesco) e Antonio Carlos Gonçalves Silva (advisor). Committee on Resourcess Member: Antonio Carlos Gonçalves Silva (advisor)

Sectorial Chamber on Productive Chain of the Soy Member Wady José Mourão Cury (Aliança do Brasil) Deputy: Geraldo Mafra (UBF)

Deputy: Armando Petrillo Grasso (Bradesco) National Council of Traffic Thematic Chamber on Vehicles Affairs Member: Adhemar Fujii (advisor) Deputy: Neival Rodrigues Freitas (FenSeg)

161

Thematic Chamber for

Protection against Fire by Sprinklers

Financing the Agrobusiness

Representatives: Fabio Fanti (Zurich), Flavia

Titular: Arlindo da Conceição Simões Filho

Racanicchi Soares (Itaú) e Paulo Sergio Testa (Itaú)

(Allianz) Suplente: Neival Rodrigues Freitas (FenSeg) Committees on the Brazilian Association of Technical Standards Risk Potential of Constructions Representatives: Michele Perruolo (RSA) e Robson Vissotto (RSA) Detection Systems and Fire Warning: Teotônio Maria da Silva (Mapfre) e Wilson Dedônio (Liberty) Protection against Fire of the Chemical Industry Representatives: Flavia Racanicchi Soares (Itaú), José Augusto de Alencar Jr. (Itaú), Marcelo Luiz Pereira (SulAmérica) e Welton Ribeiro da Silva (Liberty).

162

Hydrants, Hose Reels and Accessories Representatives: Ronoel Souza (Zurich) e Altevir Marquezini Palmas Junior (Tokio Marine) Committee on Trading FenSeg/Fenacor Representatives:

Marco

Antonio

(Bradesco) e Roberto Santos (Azul)

Gonçalves

5 FenaPrevi | The Personal Segment

A year full of expectations FenaPrevi cannot comment on the year of 2011 without mentioning the pending bill before the National Congress, sent in 2007 by the Federal Government, with the purpose to establish the open private pension regime for federal public servants who are holders of permanent position, and to authorize the creation of a pension fund, named Federal Public Servant Pension Plan Foundation – FUNPRESP. Society has been awaiting for the progress of the pension amendments (initiated by the approval of the Constitutional Amendment no. 41, of 2003), since it is vital to recompose the balance of the public pension and to assure its long term solvency. Furthermore, by reducing the stress on the public funds intended for financing of the pension, the Government could direct them to investments in fundamental segments to the economic growth. FenaPrevi is awaiting for the Bill approval, certain of the segment it represents can contribute too much for the federal public servants’ open private pension regime. The purchase of death, disability (and other) coverages in the insurance market will lead to lower costs for the government sponsor agent, as well for the public servants participants. Furthermore, the assisted people, upon transferring the reserves to the insurance market, could have life annuity of previously defined amount and updated every year. Other relevant fact for the sector, in 2011, the CNSP Resolution no. 244 was published, setting forth on the microinsurance operations and the microinsurance brokers and agents. An old claim from the market, the rule was a result of the work developed by mixed group, integrated, inclusive, by representative of FenaPrevi. The publishing of circulars regulating the matter is being waited for to be extended to the layers of lower income population – more vulnerable to misfortunes, and more affected by them – the net of social protection provided by the insurance and the benefits plans of the open private pension. It is expected that other bills, presented by FenaPrevi to the Government, will be approved in 2012, since they are substantially relevant for the development of the market. It may be highlighted the institute of the ‘earmarket property’; the VGBL Health; the simplification of the processes for analyzing, contracting and post-contracting; and the pension plans directed to ‘qualified offerors’. Notwithstanding the proposals already sent to the Government, the certainty that there is much work yet to be done stimulated FenaPrevi to carry out, in 2011, new program of strategic planning, with the purpose to serve its associates, the society and the Country even better.

Marco Antonio Rossi President of FenaPrevi

166

FenaPrevi FenaPrevi is a non-profit civil association that

Values

congregates and represents the companies and

Focus on the associates: To perform actions

entities that compose the private pension and

aligned with the strategic interests, listening to

life insurance segments acting within the national

and respecting their needs, as well evaluating

territory, in addition to similar or fellow entities

their impacts in the companies.

acting in the regional or national scope.

Continuous excellence: To work focused on

In

December

2011,

FenaPrevi

counted

on

strategic aims, creating alternatives to bring

77 permanent associates (62 insurance companies

tangible benefits and results to the associates.

and 15 non-profit open private pension entities)

Transparent communication: To make available

and one institutional associate.

information to add value, working transparently

We present below the forward-looking, the

with the associates and community.

mission and the values of FenaPrevi:

Team work: To develop actions jointly with associates, respecting the sector differences

Forward-looking

and interests.

To be an independent institution, recognized and

Respect to diversity: To develop and to promote

valued by the associates, market and community,

actions that respect and value the individual and

contributing to the development of the personal

cultural differences.

and private pension insurance segments.

Ethics: To preserve its values, through honest behavior as independent institution, aiming the

Mission

associates and community interests.

To contribute to the development of the personal

Commitment

and

credibility through responsible action aligned

private

pension

insurance

segments,

to

the

community:

representing institutionally their associates in

with the values of FenaPrevi.

the regulatory agencies, market and community.

Innovation innovative

and and

imagination: creative

To

solutions

To

build

develop for

the

challenges of the sector.

167

Statutory Executive Board The Executive Board of FenaPrevi, in December 2011, presented the following composition: President Marco Antonio Rossi

Bradesco Seguros S.A.

1st Vice President Renato Russo

Sul América Seguros de Pessoas e Previdência S.A.

Vice Presidents Francisco Alves de Souza

União Previdenciária Cometa do Brasil - Comprev

Osvaldo do Nascimento

Itaú Vida e Previdência S.A.

Sérgio Ricardo Rosa

Brasilprev Seguros e Previdência S.A.

Directors

168

Alfredo Lalia Neto

HSBC Seguros (Brasil) S.A.

Bento Aparicio Zanzini

Mapfre Vera Cruz Vida e Previdência S.A.

Everson Oppermann

Luterprev - Entidade Luterana de Previdência

Fabio Lins de Castro

Prudential do Brasil Seguros de Vida S.A.

Fábio Ohara Morita

Porto Seguro Cia. de Seguros Gerais

Gilberto Duarte de Abreu Filho

Santander Seguros S.A.

Juvêncio Cavalcante Braga

Caixa Vida e Previdência S.A.

Luciano Snel Correa

Icatu Seguros S.A.

Mário Jorge Rodrigues Coelho da Cruz

Generali Brasil Seguros S.A.

Nilton Celente Bermudez

GBOEX Grêmio Beneficente

Nilton Molina

Mongeral Aegon Seguros e Previdência S.A.

Oriovaldo Pereira Lima Filho

Previmil Previdência Privada

Paulo Miguel Marraccini

Allianz Seguros S.A.

Pedro Cláudio de Medeiros B. Bulcão

Sinaf Previdencial Cia. de Seguros

Washington Luís B. da Silva

Metropolitan Life Seguros e Previdência Privada S.A.

Associates to FenaPrevi In December 2011, FenaPrevi counted on 77 permanent associates, amongst them are 62 insurance companies and 15 non-profit open private pension entities. • ACE Seguradora S.A.

• Itaú Vida e Previdência S.A.

• ACVAT – Previdência Privada

• Kyoei do Brasil Cia. de Seguros

• Alfa Previdência e Vida S.A.

• Liberty Seguros S.A.

• Allianz Seguros S.A.

• Luterprev – Entidade Luterana de Previdência

• American Life Companhia de Seguros

• Mapfre Nossa Caixa Vida e Previdência S.A.

• Aspecir Previdência

• Mapfre Vera Cruz Vida e Previdência S.A.

• Associação dos Profissionais Liberais Universitários

• Mares Mapfre Riscos Especiais Seguradora S.A.

do Brasil – APLUB

• Marítima Seguros S.A.

• Banestes Seguros S.A.

• MBM Previdência Privada

• BMC Previdência Privada S.A.

• MBM Seguradora S.A.

• BMG Seguradora S.A.

• Metropolitan Life Seguros e Previdência Privada S.A.

• Bradesco Vida e Previdência S.A.

• Mitsui Sumitomo Seguros S.A.

• Brasilprev Seguros e Previdência S.A.

• Mongeral Aegon Seguros e Previdência S.A.

• Caixa Seguradora S.A.

• Nobre Seguradora do Brasil S.A.

• Caixa Vida e Previdência S.A.

• Pecúlio Abraham Lincoln – AMAL

• Capemisa Seguradora de Vida e Previdência S.A

• Porto Seguro Cia. de Seguros Gerais

• Centauro Vida e Previdência S.A.

• Porto Seguro Vida e Previdência S.A.

• Chartis Seguros Brasil S.A.

• Previmil Previdência Privada

• Chubb do Brasil Cia. de Seguros

• Prudential do Brasil Seguros de Vida S.A.

• Companhia de Seguros Aliança da Bahia

• QBE Brasil Seguros S.A.

• Companhia de Seguros Aliança do Brasil

• Royal & Sunalliance Seguros (Brasil) S.A.

• Companhia de Seguros Previdência do Sul

• Sabemi Previdência Privada

• Companhia Excelsior de Seguros

• Sabemi Seguradora S.A.

• Companhia Mutual de Seguros

• Safra Vida e Previdência S.A.

• Confiança Companhia de Seguros

• Santander Seguros S.A.

• Cosesp – Companhia de Seguros do Estado de São Paulo

• Seguradora Líder dos Consórcios do Seguro DPVAT S.A.

• Família Bandeirante Previdência Privada

• Sinaf Previdencial Cia. de Seguros

• Federal de Seguros S.A.

• Sociedade Caxiense de Mútuo Socorro

• Federal Vida e Previdência S.A.

• Sul América Companhia Nacional de Seguros

• Futuro – Previdência Privada

• Sul América Seguros de Pessoas e Previdência S.A.

• GBOEX Grêmio Beneficente

• Tokio Marine Brasil Seguradora S.A.

• Generali Brasil Seguros S.A.

• Tokio Marine Seguradora S.A.

• HSBC Seguros (Brasil) S.A.

• União Previdenciária Cometa do Brasil – COMPREV

• HSBC Vida e Previdência (Brasil) S.A.

• Unimed Seguradora S.A.

• Icatu Seguros S.A.

• Upofa União Previdencial

• Indiana Seguros S.A.

• Vida Seguradora S.A.

• Investprev Seguradora S.A.

• Yasuda Seguros S.A.

• Investprev Seguros e Previdência S.A.

• Zurich Minas Brasil Seguros S.A.

• Itaú Seguros S.A.

• Zurich Vida e Previdência S.A.

In December 2011, FenaPrevi also counted on an institutional associated, the National Trade Union of Open Private Pension Entities – Sinapp.

169

Statistic data Introduction The income of the Personal Segment – represented

a 17.9% growth in relation to the year of 2010 and

by the Pension Plans (coverages for survival and

56.3% of the total income of the insurance market,

risk coverages in Open Private Pensions and

excluding the health operations.

coverages for survival in Personal Insurance) and by the risk coverages of the Personal Insurances – amounted to R$72.9 billion in 2011, representing R$ billion

Income of premiums + contributions

2007

2008

2009

2010

2011

2011/ 2010

Pension Plans

28.1

31.8

38.7

46.1

53.7

16.6%

Risk coverages of the Personal Insurance

10.6

12

13.7

15.7

19.1

21.7%

Total of the Personal Segment

38.7

43.8

52.4

61.8

72.9

17.9%

Insurance market

74.3

85.3

95.1

111.2

129.5

16.4%

Participation of the Personal Segment within the insurance market

52%

51%

55%

55%

56.3%

+ 1.3

2,661,3

3,031,9

3,185,1

3,770,1

4134.6

9.7%

Participation of the provisions accumulated in the Personal Segment in the GDP

4.5%

4.7%

5.6%

5.7%

6.7%

+ 1,0

IGP - DI

7.89%

9.10%

-1.43%

11.30%

5.01%

—

IPCA

4.46%

5.90%

4.31%

5.91%

6.50%

—

GDP (current prices)

Source: FenaPrevi, Susep, BCB, FGV, IBGE The percentages of the table were calculated considering values in R$, without rounding off.

170

Personal Segment – Income | 2011

Pension Plans

Risk Coverages of the Personal Insurance

26.3%

73.7%

The Personal Segment ended the year of 2011

This accumulated value, in terms of participation

with reserves accumulated in R$275 billion, 95.5%

in GDP, represented in year of 2011 6.7%, that is,

related to the Pension Plans only.

an increase of 1 percentage point in relation to the previous year. R$

Provisions

billion

December 2011

Pension Plans

262.5

Risk Coverages of the Personal Insurance

12.5

Personal Coverages Segment

275.0 Source: Susep

171

Pension Plans The income in 2011 of the Pension Plans was R$53.7 billion, presenting increase of 16.6% in relation to the previous year. R$ billion

Income (premiums and contributions) Coverages Period

Risk (Open private pension plans)

Survival (Open private pension plans and personal insurance)

Total

2008

1.7

30.1

31.8

2009

2.0

36.7

38.7

2010

2.1

44.0

46.1

2011

2.2

51.5

53.7

4.8%

17.0%

16.6%

2011 / 2010

Source: Susep. The percentages of the table were calculated considering values in R$, without rounding off.

The VGBL plans VGBL, VRGP and VAGP - following

R$43.4 billion, representing 80.8% of the total

the trend of the previous years, contributed

income of the Pension Plans.

significantly to this result, with income of R$ billion

Income (premiums and contributions) Open Private Pension

Period

Traditional Plans PGBL / PRGP

Survival coverage

Risk coverage

Total

VGBL / VRGP

FAPI

Total

2008

5.1

1.5

1.7

3.2

23.5

0.01

31.8

2009

5.2

1.4

2.0

3.4

30.1

0.01

38.7

2010

6.1

1.2

2.1

3.3

36.7

0.01

46.1

2011

7.0

1.1

2.2

3.3

43.4

0.01

53.7

14.9%

-8.3%

4.8%

0.0%

18.2%

0.00

16.6%

2011/2010

Source: Susep The percentages of the table were calculated considering values in R$, without rounding off. *Individual Programmed Retirement Fund

172

Income of Pension Plans VGBL PGBL TRADITIONAL PLANS

From the total income of 2011, 13.1% were applied to group plans, 3.3% to plans for minors, and 83.6% to individual plans.

Income by segment

Individual plans

Group plans

13.1%

83.6%

3.3%

Plans for minors

173

In 2011, 6,771 new legal entities bought group plans, instituted or verbalized, and 1,274,099 natural persons bought individual plans. R$ billion

Number of Active Certificates (VGBL / VRGP + PGBL / PRGP + Traditional Plans) Group Plans

Individual Plans

Period CNPJ´s

Certificates

CPF´s

Certificates

2008

148,111

2,845,482

4,707,052

8,181,153

2009

165,498

3,174,821

4,657,982

9,088,583

2010

179,351

2,656,920

5,891,199

9,543,113

2011

186,062

2,903,551

7,165,298

8,671,393 Source: FenaPrevi

The provisions value accumulated in Pension

of 2010. The VGBL plans contributed significantly

Plans closed the year of 2011 with R$262.5 billion,

to such result, with provisions of R$159.8 billion,

showing a 21.5% increase in relation to the end

representing 60.9% of the total of these provisions. R$ billion

Provisions (Mathematical and Technical) VGBL / VRGP

PGBL / PRGP

TRADITIONAL PLANS

FAPI

Total

December 2008

70.9

39.3

31.2

0.4

141.8

December 2009

96.6

48.5

31.5

0.4

177.0

December 2010

125.0

56.2

34.4

0.4

216.0

December 2011

159.8

65.2

37.0

0.5

262.5

2011 / 2010

27.8%

16.0%

7.6%

25.0%

21.5%

Period

Source: Susep and FenaPrevi The percentages of the table were calculated considering values in R$, without rounding off.

The most part of the value of such provisions, around 79.1%, referred to the accumulation in individual plans, followed by the group plans, which represented 17.1% of the total, and the plans for minors, with 3.8%.

174

The provisions value accumulated in Pension

of 2010. The VGBL plans contributed significantly

Plans closed the year of 2011 with R$262.5 billion,

to such result, with provisions of R$159.8 billion,

showing a 21.5% increase in relation to the end

representing 60.9% of the total of these provisions. R$ billion

Provisions (Mathematical and Technical) Group plans Period

VGBL VRGP

PGBL PL. FAPI PRGP TRAD.

Plans for minors Total

VGBL VRGP

PGBL PRGP

TRAD. FAPI PLANS

Individual plans Total

Total

VGBL VRGP

PGBL TRAD. PRGP PLANS

FAPI

Total

2008

3.3

12.4

12.9

—

28.6

2.1

2.4

1.9

—

6.4

65.5

24.5

16.4

0.4

106.8 141.8

2009

4.5

14.7

13.4

—

32.6

2.8

3.1

1.7

—

7.6

89.3

30.7

16.4

0.4

136.8

177.0

2010

5.7

17.1

14.6

—

37.4

3.2

3.6

1.7

—

8.5

116.1

35.5

18.1

0.4

170.1

216.0

2011

8.5

20.2

16.1

—

44.8

4.1

4.1

1.9

—

10.1

147.2

40.9

19.0

0.5

201.6

262.5

11.8%

—

18.8%

26.8

15.2%

5.0%

2011 / 2010

49.1% 18.1% 10.3%

—

19.8% 28.1% 13.9%

25.0% 22.0% 21.5%

Source: Susep and FenaPrevi The percentages of the table were calculated considering values in R$, without rounding off.

Provisions by segment 3.8%

Individual plans

17.1%

Group plans

Plans for minors

79.1

175

In 2011 were financially settled 47,285 portabilities through the Digital Document Interchange System – SIDE, in the total amount of R$ 3.1 billion. Portabilidades efetivadas atravÊs do SIDE Period

Value (R$ billion)

Number

2007

1.5

32,882

2008

2.2

40,144

2009

2.4

42,916

2010

2.9

42,550

2011

3.1

47,285

6.9%

11.1%

2011 / 2010

Source: FenaPrevi The percentages of the table were calculated considering values in R$, without rounding off.

The surrenders in 2011 amounted to R$23.5 billion, representing an increase of 20.5% in relation to 2010. Surrenders VGBL

PGBL

TRADITIONAL PLANS

Total

2007

7.9

2.3

1.7

11.9

2008

12.4

2.8

1.5

16.7

2009

12.1

3.0

1.4

16.5

2010

15.2

3.1

1.2

19.5

2011

18 9

3.3

1.2

23.5

24.5%

7.9%

2.7%

20.5%

Period

2011 / 2010

Source: Susep The percentages of the table were calculated considering values in R$, without rounding off.

176

In 2011 were paid 103,317 benefits, amongst

included those paid to minors, by the survival

them 100,664 as revenue: 20,447 disability and

coverage plans.

death annuities, and 80,217 retirement revenue, Number of Benefits Paid Allowance

Annuity (disability and death)

Revenue (retirement)

Total of Benefits Paid

2008

1,928

23,106

71,938

96,972

2009

2,275

23,302

76,853

102,430

2010

2,389

24,220

77,116

103,725

2011

2,653

20,447

80,217

103,317

2011 / 2010

11.1%

-15.6%

4.0%

-0.4%

Period

Source: FenaPrevi

Risk coverages of the Personal Insurances The value of the insurance premiums intended

total income in the segment of risk coverages

for financing the risk coverages of the Personal

of the Personal Insurances. Afterwards, it was

Insurance amounted to R$19.1 billion in 2011,

the Personal Accident Group, including tourism,

such a value 21.7% above the income of 2010.

whose premiums over 2011, in the amount of R$4

The Life Group income, including the individual

billion, represented 21.2% of the total.

and group, life, endowment, credit life, funeral,

The provisions in respect of the risk coverages

unemployment, loss of income, educational

of the Personal Insurances, at the end of 2011,

and serious diseases insurances, was that of

amounted to R$12.5 billion, being R$10.7 billion

larger representativeness, in the amount of

regarding to Life Group, representing 85.6% of

R$15.1 billion, the equivalent to 78.8% of the

the total provisions.

Technical and Mathematical Provisions | December 2011 Branch

PPNG

PPNG RVNE

PIP

PSL

IBNR

IBNER

PCP

Others

Prov. of Payable Benefits

Total

Personal Accident Group*

829,0

115,3

4,3

490,7

289,1

30,8

47,0

0,2

5,2

1.811,5

Life Group**

4.182,8

233,7

1.000,6

2 917,9

1.739,2

72,3

145,9

77,8

323,2

10.693,4

Totais

5.011,7

349,0

1.004,9

3.408,7

2.028,3

103,0

193,0

78,0

328,4

12.504,9

*included the individual and group, personal accident insurances, in addition to tourism insurance. ** included the individual and group, life, endowment, credit life, funeral, unemployment, loss of income, educational and serious diseases insurances. Source: Susep

177

Provisions | 2011 Others 0.6% PCP 1.5% IBNER 0.8%

Provision of Payable Benefits 2.6%

IBNR

PPNG

16.2% 40.1%

27.3%

PSL 8.0% PPNG RVNE 2.8% PIP

• PPNG - Unearned premium provision

• PSL - Losses payable provision

• PPNG/RVNE - Unearned premium provision

• IBNR - Incurred but not reported

for risks in force but not issued • PIP - Premium insufficiency provision

178

• IBNER - Incurred but not enough reported • PCP - Complementary premiums provision

Technical Committees FenaPrevi, in December 2011, counted on eight technical committees, composed by representatives of the permanent associates: Technical Committees

Presidents

Actuarial Committee

Jair de Almeida Lacerda Júnior (Bradesco Vida e Previdência S.A.)

Committee on Accounting and Fiscal Affairs

Elizeu da Silva Souza (Santander Seguros S.A.)

Committee on Legal Affairs

Luiz Fernando Nascimento Bertoncello (Prudential do Brasil Seguros de Vida S.A.)

Committee on Communication, Marketing and Events

Oriovaldo Pereira Lima Filho (Previmil Previdência Privada)

Committee on Investments

Marcos Suryan Neto (Bradesco Vida e Previdência S.A.)

Committee on Survival Products

João Batista Mendes Angelo (Brasilprev Seguros e Previdência S.A.)

Committee of Risk Products

Thereza Christina Moreno de Oliveira (Prudential do Brasil Seguros de Vida S.A.)

SIDE Manager Committee

Julio Antonio Saraiva (Bradesco Vida e Previdência S.A.)

179

Major bills developed by FenaPrevi and waiting for approval Earmarket Property Institution

Simplification

The bill aims at offering more safety to the

The purpose of this bill is to give more efficiency

consumers, providing them, in case of occasional

and effectiveness to the Personal Insurance and

enacting of special regime regarding to any

Open Private Pension segments, including in

entity, precedence to realize the collaterals of the

order that prospecting, sales, contracting and

technical provisions that consolidate their rights.

post sales relationship may be carried out and intensified through the use of remote means and

VGBL Health

electronic channels.

This bill essentially refers to savings in pension

In addition to facilitate the access to insurance

plans named VGBLs Health, and provided

coverages and to enable more affordable prices,

for not applying individual income tax, when

by reason of reduction of the administrative

subsequently intended for financing health plans

expenditures, the proposal aims at monitoring

and insurance (for the assured and its dependents)

the constant technological developments and

Considering the understanding that is socially

changes in the society profile, even more worried

correct to encourage the companies’ participation

about sustainability actions (not using the paper)

in the constitution of savings directed to pension plan for their employees, the project also provides for that the value intended for financing VGBL plans (including VGBL health) are not part of the employee remuneration (in the value equivalent to or lower than the release limit provided for in the monthly progressive income taxation).

180

and anxious for interacting by electronic means. Pension Plans directed to ‘Qualified Offerors’ This bill aims at enabling the pension plans structure directed to ‘qualified offerors’, who wants to be at larger risks in order to obtain better long term returns, mainly in the economical environment of Selic rate drop down.

181

6 FenaSaĂşde | The Supplementary Health Segment

A Year of overcoming 2011 was a year of intense work for the supplementary health segment. The National Agency of Supplementary Health – ANS published, amongst other instruments, 42 normative resolutions and 15 normative instructions. It approached relevant issues to the sustainability of the segment, as the financing standard, actually under strong stress of costs and increase of the loss ratio; the quality of the healthcare and the accreditation of the operators; the standard of providers payment, that today encourages the use of medical resources, many times without the required counterpart of the effectiveness, such as the new technologies, amongst others. A new list of procedures took effect with new coverages. Notwithstanding the regulatory volume, the segment still needs special attention to regulate the use of new technologies, not only as regards the technical feature of the product, but mainly, the evaluation of its cost-effectiveness. Such question has been shown as the greatest cost generator in the last years, almost never with the suitable benefit. It is crucial to discuss broadly on distribution of intra-sectorial costs among the healthcare providers, in order to achieve a new balance of the health productive chain. The major task is most focused on reviewing the new balance of the costs maker productive chain, and less in working and financing of the operators. It is worth mentioning the FenaSaúde attendance in the technical chambers that address from the new readjustment standard for individual plans – that due to the recent under readjustments discouraged the offer, to the new solvency patterns, amongst other actions. Even facing adversities, the segment has been actively working to meet the increasing expectations of the society. In 2011, the operators of FenaSaúde presented a growth of 11.5% in number of beneficiaries and, currently, they are responsible for 23.5 million of citizens, around 37% of the market. The revenues increased 17% and achieved R$32.2 billion for a market whose income amounts to R$84.1 billion, that is, 38% of the total. The operators of FenaSaúde funded medical and odontological expenses in the amount of R$25.6 billion, from a total of R$67.4 billion. More than showing the coherent growth of the operators, such numbers reveal the importance that the society assigned to them in a new stage of the national life, of social inclusion and the extension of the companies benefits to their employees. The public sector, the operators and the agents of the health productive chain are in charge of seeking effective tools to assure the sectorial sustainability. FenaSaúde will remain making efforts to seek the knowledge diffusion and the experiences exchanging. It will keep stimulating the technical participation of the private sector in the several focus groups and, above all, it will seek the balance of the sector, as well as a regulation that is efficient, fair and of broad social reach.

Marcio Serôa de Araujo Coriolano President of FenaSaúde

184

FenaSaúde and the representation of associated institutions With principal business office in Rio de Janeiro,

regulated by Susep, autarchy bound to the

the

Ministry of Finance.

National

Federation

of

Supplementary

Health – FenaSaúde is the higher level body

When

of institutional representation for the segment

FenaSaúde represents its associates in important

of companies operating in the supplementary

forums, such as the Chamber on Supplementary

health

the

Health, advisory body of the ANS; the National

specialized insurers as the operators of other

Council on Health, body of social control; the

modalities of plans and that are subjected to

several technical chambers of the Brazilian

the regulation of ANS, the special autarchy

Medical Association – AMB); the Business Council

bound to the Ministry of Health. Inv this regard,

on Medicine and Health of the Commercial

FenaSaúde differs from the other federations

Association of Rio de Janeiro – ACRJ; the Forum

bound

of

market,

to

the

supporting

National

as

much

Confederation

of

the

performing

its

institutional

Supplementary

Health

mission,

Entities;

the

General Insurance, Private Pension and Life,

National Accreditation Organization – ONA

Supplementary

Capitalization

and the Brazilian Accreditation Consortium

associates

-

– CBA, associated with the Joint Commission

insurers, capitalization companies and open

International, which promote the health provider

private pension operators - have their activities

network accreditation.

Companies

–

Health CNseg,

and whose

Executive Board of FenaSaúde | 2010 – 2012 President Marcio Serôa de Araujo Coriolano

Bradesco Saúde S.A.

Vice Presidents Edson de Godoy Bueno

Grupo Amil

Gabriel Portella Fagundes Filho

Grupo SulAmérica

Paulo Sérgio Barros Barbanti

Grupo Intermédica

Directors André do Amaral Coutinho

Omint Serviços de Saúde Ltda.

Eduardo Ribeiro do Valle Vidigal

Marítima Saúde Seguros S.A.

João Carlos Gonçalves Regado

Golden Cross Assistência Internacional de Saúde Ltda.

Marco Aurélio Couto

Tempo Saúde Seguradora S.A.

Max Thiermann

Allianz Saúde S.A.

Newton José Eugênio Pizzotti

Porto Seguro – Seguro Saúde S.A.

Rafael Moliterno Neto

Unimed Seguros Saúde S.A.

Executive Director José Cechin

185

Insurance companies specialized in health With approval of the Law no. 9.656/1998 that

the specialization no later than July 1st, 2001,

regulated the supplementary health in Brazil and

when they became to be regulated by the

also established the Council on Supplementary

CONSU and ANS.

Health – CONSU, and the Law no. 9.961/2000 that

In view of the Collective Board Resolution –

established the ANS, became necessary to make

RDC no. 65/2001, ANS regulated such segment,

equal the operations of health insurance to the

enforcing, where applicable, to the insurance

private healthcare plans, in order to adjust such

companies specialized in health, the set forth in

operations to the legal requirements.

the standards of the Superintendence of Private

The Law no. 10.185, dated February 12 , 2001,

Insurance (Susep) and the National Council

regulated

private

of Private Insurance (CNSP), published up to

healthcare plan, and the insurance company

December, 21st, 2000, whose subject matters

specialized

plan

have not been regulated by the ANS and CONSU.

operator, for the purpose of the Law no. 9.656/1998.

In 2009, the RDC no. 65/2001 was revoked,

As

that

what marked the end of the regulation by Susep

in 2001 had already operated the health

that still included the insurance companies

insurance, it was decided that would provide

specialized in health.

th

the

health

in

regards

health

the

insurance as

insurance

as

healthcare companies

Associates

186

The Federation congregates 15 business groups

the list of 29 associates with FenaSaúde, as

operating within the national scope, in charge of

per economical group and operation modality,

the healthcare for 23.5 million of beneficiaries, the

highlighting that both operators, group medicine

equivalent to 37% of the Brazilian supplementary

and group dentistry, are included in addition to

health market. The following table presents

the insurance companies specialized in health:

Associates with FenaSaúde

Modality

Allianz Saúde S.A.

Insurance company specialized in health

Care Plus Medicina Assistencial Ltda.

Group medicine

Golden Cross Assistencia Internacional de Saúde Ltda.

Group medicine

Itauseg Saúde S.A.

Insurance company specialized in health

Marítima Saúde Seguros S.A.

Insurance company specialized in health

Metlife Planos Odontológicos Ltda.

Group dentistry

Odontoprev S.A.

Group dentistry

Omint Serviços de Saúde Ltda.

Group medicine

Associates with FenaSaúde

Modality

Porto Seguro – Seguro Saúde S.A.

Insurance company specialized in health

Unimed Seguros Saúde S.A.

Insurance company specialized in health

Amil Grupo Amico Saúde Ltda.

Group medicine

Amil Assistência Médica Internacional S.A.

Group medicine

Amil Planos por Administração Ltda.

Group medicine

Amil Saúde S.A.

Group medicine

Excelsior Med Ltda.

Group medicine

Bradesco Grupo Bradesco Saúde S.A.

Insurance company specialized in health

Mediservice Administradora de Planos de Saúde

Group medicine

Intermédica Grupo Intermedica Sistema de Saúde S.A.

Group medicine

Interodonto – Sistema de Saúde Odontológica Ltda.

Group dentistry

Notre Dame Seguradora S.A.

Insurance company specialized in health

SulAmérica Grupo Brasilsaúde Companhia de Seguros

Insurance company specialized in health

Dental Plan Ltda.

Group dentistry

Sul América Companhia de Seguro Saúde

Insurance company specialized in health

Sul América Seguro Saúde S.A.

Insurance company specialized in health

Sul América Serviços de Saúde S.A.

Group medicine

Tempo Grupo Gama Saúde Ltda.

Group medicine

Odonto Empresa Convênios Dentários Ltda.

Group dentistry

Plano de Assistência Odontológica Unidonto Ltda.

Group dentistry

Tempo Saúde Seguradora S.A.

Insurance company specialized in health

187

FenaSaúde and the market regulation At first, it is worth mentioning that 2011 was the

technical chambers were created. The discussions

year where most of actions announced within

included the public comments that resulted

the nine thematic lines of approach of the

in the publication of the relevant normative.

Regulatory Agenda of the National Agency of

The debates of the most controversial themes

Supplementary Health – ANS for the biannual

continued even after publishing their regulations,

period

what demanded a number of hearings in the ANS.

2011/2012

was

regulated.

Several

working groups were constituted and some

FenaSaúde took actively part in all these phases.

Major standards published 42

normative

resolutions,

15

normative

individual plans portfolios of such companies,

instructions, amongst other instruments that

concluding the same, that is, DIOPS needs to

in addition to regulate the public comments,

be improved in order that it may be possible to

extended to other economical and financial,

collect from its data guiding parameter of the

operational and care respects, which required

sectorial index for the market. Taking into account

special attention of FenaSaúde.

that the definition of the efficiency factor did not

Financing standard of the segment: This is the first line of approach of the Regulatory Agenda of the ANS, an old requirement of the supplementary health market and, especially, of FenaSaúde. It seeks to replace the current readjustment standard for new individual plans, based on the readjustments of the group plans, by other standard that may take into account the actual fluctuation in the medical and hospital costs of these portfolios.

188

offer conclusive result, ANS decided to terminate the works as much in the technical group scope as the own technical chamber it was bounded to. As regards 2012, still within this regulatory line of approach, it is expected that ANS may review the readjustments criteria according to the age-group of the consumer and advances in the creation of plans that include a payment similar to that of the capitalization systems. .

FenaSaúde was appointed by ANS to coordinate

Guarantee of care access and quality: ANS

de studies related to the sectorial index. The

choose four actions to be developed in this line

Federation developed statistical and economical

of approach, namely: to establish maximum

studies with the costs databases of individual and

terms of service provided from the procedures

group plans, collected from the DIOPS system of

and events requested to the operator up to their

about 600 companies. It was expected that would

effective attainment; to carry out the review of

be possible to identify standards in the variation

the Supplementary Health Performance Index –

of medical and hospital costs between operation

IDSS of the Operators Qualification Program,

modalities and companies size, but the data

mainly in respect of the Beneficiary Satisfaction;

did not show any regularity or interconnection.

to introduce the Accreditation Program for

Following, based on the methodology proposed

the Health Plans Operators and the Providers

by the Federation, ANS repeated the tests for the

Qualification Disclosure Program that compose the

supplementary health market; and to reevaluate

Pharmaceutical care: ANS instituted a technical

the criteria of regulation mechanisms set forth

group to evaluate legal alternatives and to

by the CONSU Resolution no. 8. Excepting the

seek positive experiences that may prove the

latter, all these actions have already been

importance of the pharmaceutical care in respect

performed in 2011.

of treatments adherence. Nevertheless, there is a

ANS deeply changed its Operators Qualification

large number of uncertainties around this subject

Program and created the monitoring and disclosure

matter and some social, care and economical

programs of the Supplementary Health Providers

nature issues that deserve to be deeply thought,

Qualification Qualiss that is a measurement system

as the huge difficulty to measure the cost, the

to evaluate the quality of the supplementary

effectiveness of such action in the beneficiaries

health providers through indicators with validity,

portfolio, the induced demand stimulating the

comparableness and capacity for specifying the

increase of drugs price, as per occurred in the

results. Also in 2011, ANS published normative on

USA, the extent of this list of coverage, and how

the accreditation of operators.

it reflects in the monthly payments of the health

Payment standard to providers: One of the ANS targets is to review the payment standard to physicians and hospitals, so that to stimulate the health production rather than to stimulate

plans. Moreover, the issues related to legality of this action taken by ANS need to be taken into account, since the Health Plans Act does not consider this coverage.

the over or unnecessary use of procedures. In

Stimulus to competition: ANS entered into

the WG on Medical Fees, FenaSaúde proposed to

cooperation agreements and conventions with the

hierarchize the medical procedures of the Unified

Brazilian System of Competition Defense – SDE in

Terminology for Supplementary Health – TUSS in

order to evaluate the market concentration, the

100 linear actions, applying as reference the 4th

verticalization effects and the anticompetitive

edition of the Hierarchized Brazilian Classification

practices. It published resolution extending

of Medical Procedures – CBHPM, effective from

requirements to change the controlling interest

2011 and in consonance with the specificities of

and innovated by implementing as requirement

every operator. The hierarchization would proceed as regards 42 actions from 2013. The proposal was rejected by the medical entities and ANS instituted the Technical Chamber on Hierarchization in order to develop this subject matter. Even in the end of 2011, the Agency presented the final version of the General Orientation Letter to Comply with the

the analysis of the competition issues. In November 23rd its has been constituted, within the ANS scope, the Technical Chamber of Risks Pool to evaluate the readjustment behavior of the group plans in accordance with the size of the contracts, to identify the required minimum number of

Resolution no. 3 published by the Drug Market

beneficiaries to build a risk pool of relatively stable

Regulation Chamber – CMED and the Normative

expenses index and to study proposals to change

Resolution no. 241 published by the ANS. The

the current regulation standard for readjustment

instrument refers to guidelines for transferring

of group plans. According to the Agency, the

the acquisition margin of restricted-use drugs to

purpose is to stimulate the offering of individual

the hospitals for fees and daily rates.

plans. The Federation contributed in the effect to

189

inform that the operators already operate ways of

In case of migration, the consumer may use the

pool in their contracts of Small and Medium Size

Health Plans Guidance to verify the options of

Companies – SMC and to request that operators

plans that are coherent with yours

have not their liberty limited when defining criteria to constitute the pool.

the Regulatory Agenda, ANS also seeks well

Guarantee of information access: In 2011, ANS

succeeded experiences in respect of the elder

published five normative precedents, of which

care in order to design specific products and

it may be highlighted the Precedents 19 and 21.

to stimulate the acquisition of health plans

The Precedent 19 adopted the understanding

to senior citizens. Some actions proposed

that the acquisition of healthcare private plans by

by the Agency were already implemented,

the operators, as much in direct sales as in that

such as, the inclusion of healthcare indicators

through third parties, cannot discourage, prevent

during the 4th Stage of the Supplementary

or difficult the beneficiaries access or admission

Health Qualification Program and the publishing

due to the age, health condition, or because

of normative creating stimulus to adherence

being disabled, prohibiting also the adoption

to Health Promotion and Risks and Diseases

of qualifying acquisition practices or policies

Prevention programs.

intended for these consumers.

Integration between supplementary health

Old contracts: ANS, after performing public

and the Single Health System – SUS: New

comment, published new rule for the old contracts,

accounting rules for reimbursing the SUS were

setting forth on the rights of the beneficiaries to

published, based on the historical series of

accommodation upon contract amendment and to

objections observed by the ANS systems. At

migration by means of executing a new contract.

that time, the legality of the reimbursement

In respect of the beneficiary, the advantages

was discussed and ANS determined the full

are the access to the List of Procedures updated

allowance of the expenses with reimbursement

without considering a new waiting period

to the SUS, according to the statistical criterion.

and

Operating rules were also published, theme of

the

readjustment

by

cost

variation

limited to 20.6%, in case of accommodation.

190

Elder care: Within this line of approach of

the committees meeting of FenaSaúde.

Regulation not provided for in the Regulatory Agenda New rules for small and medium size operators:

List of procedures updating: The list of

Amongst the standards published by ANS in

procedures was updated and its period began

2011, and that were not provided for in the

on January 1st, 2012. According to ANS, the

Regulatory Agenda, it may be highlighted the new

updating will be made every two years for

regulation for small and medium size companies

inception in the even numbered years. In respect

that,

established

of the odontological list, the only change was

a different treatment for the solvency rules

the exclusion of the guideline in relation to the

and presentation of accounting information.

use of the panoramic X-Ray. The innovations for

ANS also increased, for all the operators, the

the new Medical and Hospital List, in addition

percentage of real estates’ recognition as

to the inclusion of 60 new procedures, are the

technical provisions’ collateral. According to

inclusions and changes of some guidelines in

the previous regulation the limit was 8%. Based

relation to the use of the current list. The new

on the new rule, such percentage achieves to

coverages encompass 47 therapeutic procedures

20%, as regards care real estates, as defined

and 13 complementary examinations. As regards

in the standard. The rule also releases the

the therapeutic procedures, 41 are made through

small odontological cooperatives and group

videolaparoscopy, that, although more expensive

dentistries of the binding, custody and movement

than the conventional technique, they already

criteria of collateral applied in the segments of

counted on coverage assured by almost all the

fixed and variable income.

FenaSaĂşde operators.

amongst

other

changes,

191

Institutional communication Over

the

year,

the

Federation

actively

In November it was held in Brasília the 17th Brazilian

accomplished its communication strategy based

Congress of the Supplementary Health Brokers

on edition of articles, interviews, workshop with

and, concurrently, it was held the 1st Congress of

journalists, and development of booklets (brokers

Supplementary Health, promoted by FenaSaúde

and journalists), and further editions.

in partnership with Fenacor. During this event,

The 5 Conseguro held in June, counted on the

the Federation launched the guide intended for

attendance of the American former congressman

brokers, Knowing the Supplementary Health

Patrick Kennedy. In October, the Federation took

– Practical Guide for Brokers. The purpose of

part of the organizing committee of the Health

such publishing was to facilitate the information

Economics Symposium, in partnership with the

access of the Supplementary Health Market that

Centro Paulista de Economia da Saúde. FenaSaúde

are relevant to clarify questions and, therefore,

sponsored the Health Ministry Campaign named

to facilitate the relation between the broker and

“The future is promissing. I want to get there

the consumer. To achieve this purpose, it was

healthy”, launched in November. The focus of this

developed a set of FAQ on various topics: types

campaign was the stimulus to adoption of healthy

of products; types of care coverages; geographic

practices by the population.

scope and definitions on the network of service

Also in November, it was held the 10th Seminar

providers; prices fluctuations and readjustments

– Ethics in Relationships of the Mutual Health

of the plans; contracts period, discontinuance

Market for Judges, and the launching of the

and cancellation; contracts accommodation and

edition intended for Judges, Supplementary

migration; and beneficiaries profile.

Health: Regulatory Issues. In this booklet,

The first edition of the Journalists Meeting was

FenaSaúde sought to contribute to clarify

held in November, and counted on the attendance

conflicting questions that affect the relationship

of representatives of the Agência Dinheiro Vivo,

between the beneficiaries and the health plan

Correio Brazilience, Estado de S. Paulo, O Dia,

operators, encompassing the main figures of

Diário de São Paulo, Revista Apólice, Saúde S.A.,

the market, as well as the relevant information

CQCS e Folha de Londrina. Aiming at stimulating

on the regulation and its impact, the different

the healthy habits for life, FenaSaúde published

care segments, the compulsory list of coverages,

two guides, one for journalists and other for the

the ways of readjustments for the plans, the

population as a whole, with suggestions and

existing differences between old plans, those

orientations on food, physical activity, stress and

adapted and new.

fight against smoke and alcohol.

th

192

Industry statistics Market penetration Year

Income (R$ million)

GDP Participation

GDP (R$ million)

2002

26,105

1.77%

1,477,822

2003

28,743

1.69%

1,699,948

2004

32,625

1.68%

1,941,498

2005

37,266

1.74%

2,147,239

2006

42,625

1.80%

2,369,484

2007

52,204

1.96%

2,661,344

2008

61,097

2.01%

3,032,203

2009

66,525

2.05%

3,239,404

2010

75,454

2.00%

3,770,085

2011

84,109

2.03%

4,413,013

Sources: (1) As regards income data up to 2007: ANS Tabnet – www.ans.gov.br – Collected on April 24th, 2012. (2) As regards income data from the operators from 2008: Accounting statements from the operators available at www.ans.gov.br – Collected on April 17th, 2012. (3) GDP data: at www.ipeadata.org.br – Collected on April 24th, 2011. Notes: (1) Preliminary data, subject to review. (2) The self-management operators became to inform their revenues, mandatorily, from 2007, excepting those by Secretariat of Complementary Pension (SPC) that are required to inform from 2010. The Human Resources Self-Managements are not required to present financial information. (3) Since 2011, the group odontological and dentistry cooperative operators, with number of beneficiaries lower than 20 (twenty) thousand, are released from presenting quarterly information.

193

Income from operators of the supplementary health market – by modality | 2004 – 2011 R$ million

Operator modality

2004

2005

2006

2007

2008

2009

2010

2011

Variation 2004/2011

Variation 2011/2010

Self-management

666

936

1,071

6,468

7,077

7,718

8,418

9,166

1276.66%

8.89%

12,326

14,058

16,505

18,280

21,559

23,535

26,860

29,757

141.42%

10.78%

884

1,092

1,247

1,937

2,208

1,560

1,757

1,789

102.29%

1.83%

10,627

12,524

14,141

15,827

17,916

19,853

22,341

24,098

126.76%

7.87%

7,523

7,912

8,750

8,608

11,119

12,466

14,056

16,686

121.81%

18.71%

Odontological cooperative

212

247

278

323

364

406

443

477

124.76%

7.66%

Group dentistry

387

497

633

759

824

961

1,275

1,581

308.60%

23 93%

32.625

37,266

42,625

52,204

61,097

84,109

157.81%

11.47%

Medical cooperative Philanthropy Group medicine Insurance company specialized in health

Total

66,525 75,454

Sources: (1) As regards income data up to 2007: ANS Tabnet – www.ans.gov.br – Collected on April 24th, 2012. (2) As regards income data from the operators from 2008: Accounting statements from operators available at www.ans.gov.br – Collected on April 17th, 2012. Notes: (1) Preliminary data, subject to review. (2) The self-management operators became to inform their revenues, mandatorily, from 2007, excepting those by Secretariat of Complementary Pension (SPC) that are required to inform from 2010. The Human Resources Self-Managements are not required to present financial information. (3) Since 2011, the group odontological and dentistry cooperative operators, with number of beneficiaries lower than 20 (twenty) thousand, are released from presenting quarterly information. (4) The difference between the income collected from the Tabnet and that collected from accounting statements is due to the following: (i) Cut-off dates of the information published, and (ii) Kind of the information published: the incomes from payments published in the Tabnet correspond to the sum of the accounts 31_Effective payments / Earned premiums and 321_(-) Direct taxes from operations.

194

The supplementary health market presented the

an income volume of R$32.6 billion to R$84.1

relevant growth of 11.5% in 2011. In this year,

billion, a 157.8% increase. However, as regards

highlights the significant growth of the insurance

the supplementary health the incomes provide

companies (18.7%) and the group dentistry

poor information if presented without referring

operators (23.9%). In the last seven years,

to the growth of care expenses that have a quite

taking into account the favorable time of the

accelerated growth dynamics due to the uncritical

economics with the inclusion of new social classes

technological inclusions, coverages extensions,

to the consumption, the segment expanded from

amongst others.

Beneficiaries of health plans – by operator modality | 2001 – 2011 Medical cooperative

Odontological Group Philanthropy cooperative medicine

Group dentistry

Insurance company specialized in health

Period

Total

Selfmanagement

Dec 01

34,359,547

5,090,639

8,352,661

865,107

1,097,675

12,141,692

1,886,771

4,925,002

Dec 06

44,259,998

5,329,968

12,065,541

1,672,938

1,227,907

15,191,867

4,481,758

4,290,019

Dec 10

60,331,348

5,634,976

16,464,931

2,340,287

1,563,699

18,546,539

10,124,063

5,656,853

Dec 11

64,417,086

5,388,560

17,343,614

2,640,376

1,608,560

19,843,651

11,437,888

6,154,437

Source: ANS Tabnet ANS – www.ans.gov.br – Collected on March 24th, 2012. Notes: (1) The term "beneficiary" refers to bindings to the health plans, and may include mu tiple bindings to a same person. (2) Preliminary data, subject to revision. (3) The total number of beneficiaries includes beneficiaries of the operators.

The supplementary health market grew 87.5% in the last ten years, if measured by number of beneficiaries. It is worth noting the large increase of the beneficiaries of odontological plans bound to group dentistry operators.

Age-group profile of the health plans beneficiaries versus Brazilian population | 2005 – 2011 2005 Age-Group

Beneficiaries of group plans

Total of beneficiaries

Brazilian population

No.

(%)

No.

(%)

No.

(%)

(%)

From 0 to 9 years old

1,620,097

17.05

3,894,321

13.69

5,834,793

14.18

18.63

From 10 to 19 years old

1,136,902

11.97

4,048,461

14.23

5,674,058

13.79

18.44

From 20 to 29 years old

1,552,996

16.35

6,252,085

21 97

8,275,865

20.11

18.28

From 30 to 39 years old

1,388,394

14.62

5,359,130

18.83

7,232,808

17.58

15.06

From 40 to 49 years old

1,289,872

13.58

4,221,268

14.83

6,037,860

14.67

12.60

From 50 to 59 years old

1,092,727

11.50

2,467,495

8.67

3,956,594

9.62

8.10

From 60 to 69 years old

732,940

7.72

1,179,352

4.14

2,166,678

5.27

5.01

From 70 to 79 years old

473,758

4.99

694,595

2.44

1,330,269

3.23

2.76

80 years old or above

206,654

2.18

310,863

1.09

597,953

1.45

1.12

5,271

0.06

28,945

0.10

37,257

0.09

—

9,499,611

100.00

28,456,515

100.00

41,144,135

100.00

100.00

Inconsistent age Total

196

Beneficiaries of individual plans

2011 Age-Group

Beneficiaries of individual plans

Beneficiaries of group plans

Total of beneficiaries

Brazilian population

No.

(%)

No.

(%)

No.

(%)

(%)

From 0 to 9 years old

1,948,348

15.41

5,910,581

11.70

7,935,023

12.32

15.08

From 10 to 19 years old

1,577,198

12.48

6,408,061

12.69

8,161,309

12.67

17 91

From 20 to 29 years old

2,090,119

16.54

11,186,887

22.15

13,470,098

20.91

18.01

From 30 to 39 years old

2,052,926

16.24

11,022,619

21.82

13,259,951

20.58

15.53

From 40 to 49 years old

1,623,502

12.84

7,470,301

14.79

9,285,460

14.41

13.02

From 50 to 59 years old

1,359,096

10.75

4,798,432

9.50

6,335,260

9.83

9.65

From 60 to 69 years old

977,987

7.74

2,140,424

4.24

3,244,598

5.04

5 95

From 70 to 79 years old

641,423

5.07

1,027,767

2.03

1,752,156

2.72

3.31

80 years old or above

368,083

2.91

542,681

1.07

964,501

1.50

1.54

1,522

0.01

6,812

0.01

8,730

0.01

—

12,640,204

100.00

50,514,565

100.00

64,417,086

100.00

100.00

Inconsistent age Total

Sources: Beneficiaries: Beneficiaries information system – ANS Tabnet – Collected on April 23 , 2012. 2005 population: Datasus/IBGE – Collected on April 23th, 2012. 2010 population: IBGE CENSO 2011 – Collected on April 23th, 2012. rd

In 2005, 15% of the individual plans portfolio

younger than the individual plans and the

was constituted by elders. In this same year, the

Brazilian population.

group plans counted on 8% of senior citizens

We present below, economical and financial

and the Brazilian population 9%. Six years after,

information, and also some care information,

these percentages increased to 16%, 7% and

in

11%, respectively, that is, the group plans, due to

with FenaSaúde, compared to the total market,

the recent dynamics of the labor market with

if applicable.

respect

of

the

operators

associated

the young workers increase, were relatively

197

Statistics from operators associated with FenaSaúde Beneficiaries, incomes and outcomes of the associates | 2011 In 2011, the companies associated with FenaSaúde were responsible for ensuring healthcare for 23.6 million of beneficiaries, the equivalent to 37% of the supplementary 2011

Associates

represented 38.1%.

Beneficiaries Medical care

Dentistry excluded

Incomes and outcomes

Total

Effective payments / Earned premiums

Net Events / Payable Losses

Allianz Saúde S.A.

152.574

—

152.574

518.12

410 99

Care Plus Medicina Assistencial Ltda.

57.119

—

57.119

206.13

154.28

874.465

1.634.13

1.333.56

Golden Cross Assistência Internacional de Saúde Ltda. Itauseg Saúde S.A. Marítima Saúde Seguros S.A.

583.840

290.625

15.214

—

15.214

104.45

148.78

164.263

—

164.263

385.07

314.09

375.851

375.851

56.68

33.83

33.493

97.826

642.00

513.85

5.174.973

5.174.973

836.22

365.38

Metlife Planos Odontológicos Ltda.

—

Omint Serviços de Saúde Ltda.

64.333

Odontoprev S.A.

—

Porto Seguro – Seguro Saúde S.A.

321.445

77.844

399.289

852.14

663.17

Unimed Seguros Saúde S.A.

323.483

—

323.483

644.80

477.92

Amil Grupo

4.856.283

1.147.448

6.003.731

8.507.13

6.435.64

Amico Saúde Ltda.

1.001.856

52.141

1.053.997

1.297.01

993.06

Amil Assistência Médica Internacional S.A.

1.965.614

772.301

2.737.915

6 900.01

5.207.85

97.479

103.39

87.85

2.005.861

0.00

0.00

108.479

206.72

146.88

Amil Planos por Administração Ltda. Amil Saúde S.A. Excelsior Med Ltda.

198

health market. The data also show that the associates held 38.4% of the total income of the segment, while the care expenses

97.479 1.682.855 108.479

— 323.006 —

2011

Associates

Beneficiaries Medical care

Dentistry excluded

Incomes and outcomes

Total

Effective payments / Earned premiums

Net Events / Payable Losses

Bradesco Grupo

3,269,752

5,071

3,274,823

8,185,35

7,055,47

Bradesco Saúde S.A.

3,043,126

3,00

3,043,129

7,528,65

6,438,44

226,626

5,068

231,694

656,70

617,02

Intermédica Grupo

2,385,657

1,187,590

3,573,247

2,259,19

1,703,73

Intermédica Sistema de Saúde S.A.

2,238,553

145,618

2,384,171

1,765,61

1,345,41

1,041,972

1,041,972

141,48

57,14

147,104

352,10

301,18

Mediservice Administradora de Planos de Saúde

Interodonto – Sistema de Saúde Odontológica

—

Notre Dame Seguradora S.A.

147,104

SulAmérica Grupo

—

1,783,564

407,845

2,191,409

6,747,07

5,481,83

Brasilsaúde Companhia de Seguros

75,640

9,943

85,583

255,21

215,93

Dental Plan Ltda.

—

155,703

155,703

19,42

7,76

—

241,879

1,494,03

1,304,43

Sul América Companhia de Seguro Saúde Sul América Seguro Saúde S.A.

241,879 1,231,980

234,498

1,466,478

4,346,13

3,356,86

Sul América Serviços de Saúde S.A.

234,065

7,701

241,766

632,29

596,85

Tempo Grupo

125,381

760,658

886,039

688,39

561,55

34,558

336,57

295,21

Gama Saúde Ltda.

34,558

Odonto Empresa Convênios Dentários Ltda.

—

646,589

646,589

56,64

29,86

Plano de Assistência Odontológica Unidonto Ltda.

—

114,069

114,069

16,90

9,55

Tempo Saúde Seguradora S.A.

90,823

90,823

278,28

226,93

—

—

FenaSaúde

14,102,908

9,461,398

23,564,306

32,267

25,654

Supplementary health market

47,611,636

16,805,450

64,417,086

84,109

67,402

29,62%

56,30%

36,58%

38,36%

38,06%

Market share (%)

Sources: (1) Income and outcome: Accounting statements from the operators available at www.ans.gov.br – Collected on April 17th, 2012. (2) ANS Tabnet - www.ans.gov.br – Collected on April 24th, 2012. Note: The difference between the income collected from the Tabnet and that collect from the accounting statements is due to the following: (i) Cut-off dates of the information published, and (ii) Kind of the information published: the incomes from payments published in the Tabnet correspond to the sum of the accounts 31_Effective payments / Earned premiums and 321_(-) Direct taxes from operations.

199

Income from the associates – by modality Associates – modality

2008

2009

2010

2011

% Variation 2008/2009

% Variation 2011/2010

Group medicine

10,275,608,839

11,676,032,870

12,716,533,127

14,380,567,227

39 95

13.09

Insurance company specialized in health

11,003,963,871

12,248,615,020

14,033,384,322

16,758,985,363

52.30

19.42

Group dentistry

484,688,397

599,191,345

850,843,062

1,127,339,053

132.59

32.50

Supplementary health market

61,096,558,417

66,525,385,484

75,453,924,050

84,109,036,565

37.67

11.47

Source: Accounting statements from the operators available at www.ans.gov.br - Collected on April 17th, 2012 Note: The difference between the income collected from the Tabnet and that collect from the accounting statements is due to the following: (i) Cut-off dates of the information published, and (ii) Kind of the information published: the incomes from payments published in the Tabnet correspond to the sum of the accounts 31_Effective payments / Earned premiums and 321_(-) Direct taxes from operations.

200

Market share of the incomes from the associates – by modality Operator modality

Associates

Market

Market share of FenaSaúde in the supplementary health market

Group medicine

Insurance company specialized in health

Group dentistry

Total

2009

12,248,615,020

11,676,032,870

599,191,345

24,523,839,234

2010

14,033,384,322

12,716,533,127

850,843,062

27,600,760,510

2011

16,758,985,363

14,380,567,227

1,127,339,053

32,266,891,643

2009

19,847,492,084

12,466,014,480

960,518,524

66,525,385,484

2010

22,333,758,210

14,056,095,921

1,275,496,688

75,453,924,050

2011

24,145,258,017

16,712,028,061

1,580,712,430

84,109,036,565

2009

61.71%

93.66%

62.38%

36.86%

2010

62.83%

90.47%

66.71%

36.58%

2011

69.41%

86.05%

71.32%

38.36%

Source: Accounting statements from the operators available at www.ans.gov.br - Collected on April 17 , 2012 Note: The difference between the income collected from the Tabnet and that collect from the accounting statements is due to the following: (i) Cut-off dates of the information published, and (ii) Kind of the information published: the incomes from payments published in the Tabnet correspond to the sum of the accounts 31_Effective payments / Earned premiums and 321_(-) Direct taxes from operations. th

Care expense from the associates with FenaSaúde – by modality | 2009 - 2011 Operator modality

Associates

Market

Market share of FenaSaúde in the supplementary health market

Group medicine

Insurance company specialized in health

Group dentistry

Total

2009

9,144,355,480

10,241,364,561

244,407,495

19,630,127,535

2010

9,979,235,231

11,363,714,088

342,586,590

21,685,535,908

2011

11,291,821,451

13,858,717,642

503,519,935

25,654,059,028

2009

15,407,223,954

10,373,132,354

385,665,674

54,087,813,012

2010

17,282,573,413

11,383,616,192

493,550,216

59,745,289,666

2011

18,868,106,793

13,886,597,095

670,620,980

67,401,852,681

2009

59.35%

98.73%

63.37%

36.29%

2010

57.74%

99.83%

69.41%

36.30%

2011

59.85%

99.80%

75.08%

38.06%

Source: Accounting statements from the operators available at www.ans.gov.br – Collected on April 17th, 2012. Note: The difference between the care expense collected from the Tabnet and that collect from the accounting statements is due to the following: (i) Cut-off dates of the information published and (ii) Kind of the information published.

201

Costs of the operators associated with FenaSaúde | 2009 – 2011 2009

2010

2011

% Variation 2009/2011

% Variation 2010/2011

Loss ratio

80.05%

78.57%

79.33%

-0.89%

0.97%

Administrative cost

10.97%

10.30%

10.01%

-8.74%

-2.74%

Acquisition cost

5.20%

5.21%

5.34%

2.75%

2.50%

In % over earned premiums

Source: Accounting statements from the operators available at www.ans.gov.br – Collected on April 17th, 2012. Notes: (1) The loss ratio calculation computed at: (41_Events) / (31_Effective payments). (2) Administrative cost: Accounting account (46_Administrative expenditures). (3) Acquisition cost: Accounting account (43_Acquisition costs).

Economical and financial performance of the associates with FenaSaúde | 2011 Insurance companies specialized in health

Group medicine

Total

Investments

2,617,421,069

1,207,444,121

3,852,981,046

Technical provisions

5,723,495,102

3,403,118,081

9,271,717,526

Equity

7,342,374,900

3,940,398,686

12,097,398,351

Applications

9,780,787,763

2,262,968,170

12,286,522,058

Financial result

1,357,371,863

356,401,073

1,833,430,810

Collateral

6,358,139,994

1,127,120,972

7,565,282,949

Short-term investments

2,776,431,068

1,127,120,972

3,983,574,023

Long-term investments

3,581,708,926

—

3,581,708,926

Accounts

Source: Accounting statements from the Operators available at www.ans.gov.br – Collected from April 17th, 2012. Notes: (1) Investments: Accounting account 132_Investments. (2) Technical provisions calculation obtained at: 211_Technical provisions of health care operations (Current liability) + (2311_Technical provisions of health care operations (Long-term liability). (3) Equity: Accounting account (25_ Equity). (4) Applications calculation obtained at: 122_Applications (Current assets) + 1311_Applications (Non-current assets). (5) Financial result calculation obtained at: 3_Income - (4_Outcome + 61_Taxes and profit commissions). (6) Collateral: Short-term applications: Accounting account (1221_Applications bound to technical provisions). Long-term applications: Accounting account 13111_Applications bound to technical provisions

202

Financial Data from the associates with FenaSaúde | 2011 Associates

Allianz Saúde S.A.

Care Plus Medicina Assistencial Ltda.

Golden Cross Assistência Internacional de Saúde Ltda.

Itauseg Saúde S.A.

Marítima Saúde Seguros S.A.

Income

538,790,782

209,480,052

1,671,281,273

363,834,602

402,268,894

Effective payments

518,120,817

206,132,819

1,634,133,099

104,450,336

385,072,871

Net payments

518,234,175

206,132,819

1,634,151,181

112,975,895

385,141,648

Payable events

410,985,726

154,278,462

1,333,560,189

148,775,867

314,092,608

Administrative expenses

33,101,394

27,984,781

169,479,314

15,356,204

42,255,551

Acquisition costs

43,726,140

18,087,997

77,027,780

165,712

26,028,990

Known events

403,900,442

158,389,023

1,288,429,513

151,982,081

317,708,114

Equity

135,379,962

8,140,317

324,508,097

1,985,464,620

99,911,220

Net profit

26,070,363

25,174,192

19,497,745

216,048,273

8,850,862

Associates Metlife Planos Odontológicos Ltda.

Odontoprev S.A.

Omint Serviços de Saúde Ltda.

Porto Seguro – Seguro Saúde S.A.

Unimed Seguros Saúde S.A.

Income

56,889,871

842,588,928

632,580,185

890,941,803

667,949,895

Effective payments

56,676,459

836,224,869

641,998,607

852,144,496

644,801,635

Net payments

56,676,459

836,224,869

642,033,393

852,053,666

645,245,639

Payable events

33,827,782

365,381,718

513,851,496

663,165,500

477,922,946

Administrative expenses

14,404,352

141,480,921

71,529,311

108,813,223

58,734,978

8,237,225

73,921,677

19,598,100

78,417,039

32,169,751

31,854,663

350,804,763

528,921,686

633,655,287

505,216,074

(945,221)

762,606,512

64,801,230

205,455,551

174,005,489

(20,290,122)

104,846,351

17,934,443

10,145,028

47,489,386

Acquisition costs Known events Equity Net profit

203

Associates Amil Amil Assistência Planos por Amil Médica Administração Saúde S.A. Internacional Ltda.

Amil Grupo

Amico Saúde Ltda.

Income

9,194,738,424

1,626,438,002

7,155,717,869

102,282,953

103,541,649

206,757,952

Effective payments

8,507,134,257

1,297,010,312

6,900,012,637

103,389,109

—

206,722,199

Net payments

8,507,386,851

1,297,010,312

6,900,265,231

103,389,109

—

206,722,199

Payable events

6,435,635,464

993,055,074

5,207,849,434

87,854,253

—

146,876,703

Administrative expenses

1,280,160,790

190,744,849

1,030,098,793

3,604,965

14,995,630

40,716,553

443,731,786

80,666,266

355,543,812

22,456

—

7,499,252

Known events

6,711,959,691

1,053,324,640

5,455,861,924

46,855,806

—

155,917,321

Equity

3,068,512,937

390,145,441

2,469,599,604

22,399,031

174,827,166

11,541,696

248,502,824

88,338,861

233,811,687

7,950,002

(71,041,475)

(10,556,251)

Acquisition costs

Net profit

Excelsior Med Ltda.

Associates Bradesco Grupo

Bradesco Saúde S.A.

Mediservice Administradora de Planos de Saúde

Income

9,337,752,540

8,671,760,188

665,992,352

Effective payments

8,185,352,188

7,528,651,786

656,700,402

Net payments

8,209,465,269

7,585,960,707

623,504,562

Payable events

7,055,465,435

6,438,440,677

617,024,758

Administrative expenses

500,853,792

479,782,536

21,071,256

Acquisition costs

361,747,187

361,698,242

48,945

10,532,784,264

9,745,620,913

787,163,351

3,287,007,843

3,157,886,460

129,121,383

724,737,904

713,927,931

10,809,973

Known events Equity Net profit

204

Associates

Intermédica Grupo

Intermédica Sistema de Saúde S.A.

Interodonto – Sistema de Saúde Odontológica

Notre Dame Seguradora S.A.

Income

2,342,093,506

1,832,423,461

138,561,103

371,108,942

Effective payments

2,259,187,830

1,765,605,953

141,481,815

352,100,062

Net payments

2,253,653,665

1,765,611,337

135,802,034

352,240,294

Payable events

1,703,731,354

1,345,411,592

57,142,404

301,177,359

Administrative expenses

293,672,151

235,723,979

29,321,072

28,627,099

Acquisition costs

100,708,804

71,027,663

3,464,736

26,216,405

1,778,910,515

1,412,440,367

56,252,532

310,217,616

Equity

312,371,797

208,566,148

11,756,643

92,049,005

Net profit

86,503,510

48,907,901

31,416,443

6,179,166

Known events

Associates

SulAmérica Grupo

Brasilsaúde Companhia de Seguros

Dental Plan Ltda.

Sul América Companhia de Seguro Saúde

Sul América Seguro Saúde S.A.

Sul América Serviços de Saúde S.A.

Income

7,343,870,316

273,449,774

21,080,394

1,868,640,194

4,542,209,018

638,490,936

Effective payments

6,747,071,550

255,207,028

19,417,762

1,494,028,040

4,346,128,513

632,290,206

Net payments

6,717,702,261

255,355,376

19,417,762

1,494,626,517

4,349,741,064

598,561,542

Payable events

5,481,832,630

215,933,482

7,759,612

1,304,427,856

3,356,862,068

596,849,613

Administrative expenses

409,042,944

3,917,385

5,517,866

103,412,989

276,543,329

19,651,376

Acquisition costs

411,318,065

19,116,771

592,238

22,482,649

369,126,406

—

Known events

6,314,311,789

255,610,325

7,594,158

1,492,258,369

3,920,017,352

638,831,585

Equity

3,480,972,249

87,277,578

3,194,000

2,119,713,740

1,191,600,781

79,186,151

551,296,262

14,435,722

3,027,480

302,700,466

222,935,513

8,197,081

Net profit

205

Associates Odonto Empresa Plano de Assistência Tempo Saúde Convênios Odontológica Seguradora S.A. Dentários Ltda. Unidonto Ltda.

Tempo Grupo

Gama Saúde Ltda.

Income

714,293,118

338,378,359

58,215,118

29,458,406

288,241,235

Effective payments

688,389,811

336,571,884

56,637,874

16,900,274

278,279,779

Net payments

659,276,185

307,281,859

56,637,874

16,900,274

278,456,179

Payable events

561,551,850

295,209,878

29,859,091

9,549,328

226,933,553

Administrative expenses

74,002,980

20,985,000

27,824,808

3,643,297

21,549,876

Acquisition costs

29,591,446

—

4,662,554

2,213,939

22,714,953

Known events

520,603,807

276,093,808

11,202,333

9,004,807

224,302,859

Equity

182,810,685

65,702,739

21,741,362

16,271,471

79,095,114

7,846,253

2,551,105

(7,675,769)

8,333,490

4,637,427

Net profit

Source: Financial statements from the operators available at www.ans.gov.br – Collected from April 17th, 2012. Notes: (1) Income: Accounting account 3_Income (2) Effective payments: Accounting account 31_Effective payments / Earned premiums (3) Net payments: Accounting account 311_Net payments / Net earned premiums (4) Payable events: Accounting account 411_ Payable events / Retained losses (5) Administrative expenditures: Accounting account 46_Administrative expenditures (6) Acquisition costs: Accounting account 43_Acquisition costs (7) Known events calculation obtained at: 4111_Known events / Indemnities reported of medical care + 4112_Known events/ Indemnities reported of odontological care) (8) Net profit calculation obtained at: 3_Income - (4_Outcome + 61_Tax and profit commission)

206

Representations As

regards

its

activity

of

institutional

were

held

84

meetings

of

Committees

representation, the Federation attended seven

and Working Groups of FenaSaúde. This high

meetings in the National Organization on

number proved the relevance of attendance

Accreditation, eight meetings in the Brazilian

of the associates and the changes sustained

Committee on Accreditation, five meetings

by the market over the year. The actions by

in the National Council of Health, and six

the Committees and Working Groups were

meetings in the Business Council of Medicine

always based on the principles of FenaSaúde to

and Health of the ACRJ. In the year of 2011

contribute to the market sustainability.

Technical Committees and Working Groups The permanent committees and working groups

and supporting the Executive Board, and, in case

of FenaSaúde are constituted to technical

of FenaSaúde, the coordinator, person in charge

appraisal, study and discussion on matters

of discussing the matters provided for in agenda

the supplementary health market is interested

with the president and the operational procedures

to. The distribution of themes is made as per

set forth by the committees. Every associated

specialty, taking into account the scope of every

is represented by the holder and the deputy in

committee or group. The several regulatory

each of the committees and working groups.

matters are critically and deeply analyzed, aiming

The holders are practitioners, directors and

at disseminating information and knowledge,

technicians, who act in the operators and from

understanding uniformity amongst the associates

diversified areas: physicians, dentists, nurseries,

with Federation and the active participation in the

economists, actuaries, accountants, managers,

regulatory process.

statistics and further practitioners from the

The result of such works are studies, opinions

health market. It may be count on the attendance

and technical notes that support the decisions

of guests form related entities or practitioners of

made by the Executive Board when planning and

notorious knowledge and with expertise in the

performing the tasks, identifying and seeking

supplementary health market.

solutions for structural and operational issues

The working groups are, in general, bound to

that may difficult to comply with the standards

some permanent committees and are, generally,

effectively by the operators of private health plans.

constituted

The permanent committees are composed by a

matter the committee and the Executive Board

president, in charge of conducting the themes

are interested to.

to

deepen

a

specific

subject

207

Permanent Committees of FenaSaúde Committee on Care Affairs

Accounting Committee

President: José Cechin

President: Roberto Chamberlain

(executive director of FenaSaúde)

(Bradesco Saúde)

Coordinator: Vera Sampaio

Coordinator: Sandro Leal Alves

(manager for Health Regulation of FenaSaúde)

(general manager of FenaSaúde)

Meetings: 7

Meetings: 8

Members: 28

Members: 30

Subject matters discussed: Upgrading of the list

Subject matters discussed: Changes in the

of procedures, rules and terms for servicing, service

structure of prudential regulation in general,

providers qualification program, active aging

as the proposals for changing the minimum

programs, supplementary health performance

property adjusted for calculating the solvency

index as regards health care approach.

margin, changing the capital rules for small and medium size operators, collateral of technical

Committee on Legal Affairs

provisions, regulatory compliance program, new

President: José Cechin

standard chart of accounts, ISS taxation in the city

(executive director of FenaSaúde)

halls, supplementary health performance index as

Coordinator: Carina Martins

regards the economical and financial approaches.

(technical manager of FenaSaúde) Meetings: 17

Committee on Ethics

Members: 35

President: José Cechin

Subject matters discussed: New rules for fired and retired plans, new procedure for Reimbursing

Coordinator: Carina Martins

the SUS, health reinsurance, terms and guarantee

(technical manager of FenaSaúde)

of care, amendments to the agreement clauses,

Meetings: 10

new regulatory milestone, requirements for

Members: 31

authorizing or transferring the controlling interest

Subject

of the operators, drugs coverage, applying the

studies aiming at preventing the bad practices

Senior Citizen Statute to contracts before its

and

period and applicability of the Law no. 9.656/98

require guidelines.

to the old contracts.

208

(executive director of FenaSaúde)

matters

indentifying

discussed: the

list

Debates

procedures

and that

Technical Committee on Health

Committee on Dentistry

President: José Cechin

President: José Cechin

(executive director of FenaSaúde)

(executive director of FenaSaúde)

Coordinator: Sandro Leal Alves

Coordinator: Vera Sampaio

(general manager of FenaSaúde)

(manager of Health Regulation of FenaSaúde)

Meetings: 19

Meetings: 11

Members: 33

Members: 21

Subject matters discussed:

Subject

Operators accreditation, contracts migration and

measuring the odontological costs variation,

accommodation rules, waiting periods portability,

updating the list of procedures and the changes

rules for retired and fired people, supplementary

of the TISS forms

matters

discussed:

Proposal

for

health performance index, reimbursement to SUS, georeferencing of service providers network, maximum terms for servicing, pharmaceutical care, and care monitoring.

Working Groups of FenaSaúde Working Group on New Standard of Remuneration (Golden Cross)

Working Group on Committee on Standardization of the Supplementary Health Information Exchange – COPISS

Meetings: 2

Coordinator: Carina Martins (technical manager

Members: 31

of FenaSaúde) e Sandro Diniz (expert on

Subject matters discussed: Proposals of the

regulation of FenaSaúde)

Technical Subgroup on Remuneration of the

Meetings: 5

ANS for a new standard of remuneration for

Members: 32

hospitals and physicians, medical procedures

Subject

hierarchization and development of policies for

Supplementary Health Information Exchanging

the packages to remunerate the hospitals.

–

Coordinator: Franklin Padrão

TISS

matters and

discussed:

Supplementary

Updating Health

the

Unified

Terminology – TUSS, review and development of guides and terminologies.

209

Working Group on List of Procedures and Health Events

Risk Pool Working Group

Coordinator: Vera Sampaio

(general manager of FenaSaúde)

(manager for Health Regulation of FenaSaúde)

Meetings: 1

Meetings: 5

Members: 30

Members: 32

Subject matters discussed: ANS proposals for

Subject matters discussed: Proposals presented

regulating the group plans up to 30 lives.

Coordinator: Sandro Leal Alves

within the scope of the WG/ANS List for updating the list of procedures developed by the Normative Resolution no. 262.

Working Group on Retired and Fired People Coordinator: Sandro Leal Alves

Working Group on Orthesis, Prosthesis and Special Materials – OPME

(general manager of FenaSaúde)

Coordinator: Carina Martins

Subject matters discussed: ANS proposals for

(technical manager of FenaSaúde)

transferring the risks pool of retired and fired

Meetings: 7

people from the contracting companies to the

Members: 21

operators, judicialization, impact on prices of

Subject matters discussed: Introduction of

inactive plans priced by age-group.

the OPME standardization project developed by FenaSaúde.

Working Group on Readjustment Coordinator: Sandro Leal Alves (general manager of FenaSaúde) Meetings: 5 Members: 10 Subject matters discussed: Proposals for a new standard of readjustment for new individual plans. Regulation as per price-cap, studies on supplementary health sectorial index, productivity and efficiency factor for health plans.

210

Meetings: 19 Members: 33

Councils, Commissions, Chambers and Committees FenaSaúde

has

institutional

representation,

Committee on Standardization of the

through its higher chief or representatives, in the

Supplementary Health Information

following organisms:

Exchanging | TISS – Dentistry

Ministry of Health National Council on Health | CNS Holder: José Cechin (FenaSaúde) 1st Deputy: Sérgio Vieira (Abramge) 2nd Deputy: Maria Beatriz Coaci Silva (Unidas) Permanent Commission on Supplementary Health of the National Council on Health Its purpose is to support the CNS when formulating strategies and policies for the supplementary health market. Holder: José Cechin (FenaSaúde) Deputy: Sandro Leal Alves (FenaSaúde)

Holder: Mércia Leite Nagem (Odontoprev) Deputy: José Antônio Molinari (Interodonto) Technical Chamber on Collateral Holder:

Haydewaldo

Roberto

Chamberlain

(Bradesco Seguros) Deputy: Luiz Henrique M. Azambuja (Intermédica) Technical Chamber on Equity Readjustment for the purposes of MAE and Solvency Margin Holder: Haydewaldo Roberto Chamberlain (Bradesco Saúde) Deputy: Laênio Pereira (SulAmérica) Technical Chamber on the New Standard of Readjustment

National Agency of Supplementary

Holder: Maurício Lopes (Allianz Saúde)

Health | ANS

Deputies: Cristiana Vidigal (Bradesco Saúde) and

Chamber of Supplementary Health | CSS

Mônica Nigri (Golden Cross)

Advisory body of ANS

Technical Chamber on Risk Pool

Holder: Marcio Serôa de Araujo Coriolano

Holder: Maurício Lopes (Allianz Saúde)

(Bradesco Saúde)

Deputies: Cristiana Vidigal (Bradesco Saúde) and

Deputy: Marco Antônio Antunes da Silva

Mônica Nigri (Golden Cross)

(SulAmérica)

Technical Chamber on Regulation of the

Management Committee of the Qualification

articles 30 and 31 of the Law no. 9656/98

Disclosure Program for Supplementary Health

Holder: Luiz Celso Dias Lopes (SulAmérica)

Service Providers | Cogep

Deputy: Flávio Bitter (Bradesco Saúde)

Holder: Sergio Galvão (Bradesco Saúde) Deputy: Franklin Padrão Junior (Golden Cross)

Technical Chamber on the Supplementary Health Qualification Program | Health Care

Committee on Standardization of the

Approach

Supplementary Health Information

Holder: Manoel Antônio Peres (Bradesco Saúde)

Exchanging (TISS) | COPISS

Deputy: Luiz Fernando Figueiredo

Holder: Sônia Bastos de Souza (Bradesco Saúde)

(Tempo Saúde)

Deputy: Maurício Mustaro (SulAmérica)

211

Technical Chamber on the Supplementary

Working Group on TUSS Maintenance | Daily

Health Qualification Program | Economical

Rates, Fees, Bandages

and Financial Approach

Holder: Carla Valeria V. Santos Rodrigues

Holder: Sandro Leal Alves (FenaSaúde)

(Bradesco Saúde)

Deputy: Roberto Chamberlain (Bradesco Saúde)

Deputy: Flavia Maria Martins Soares

Technical Chamber on the Supplementary

(Porto Seguro)

Health Qualification Program | Structure and

Working Group on TUSS Maintenance |

Operation Approach

Materials and OPME

Holder: Cristiane Rose Jourdan Gomes (Amil)

Holder: Manoel Antônio Peres (Bradesco Saúde)

Deputy: Maurício Mustaro (SulAmérica)

Deputy: Maurício Mustaro (SulAmérica)

Technical Chamber on the Supplementary

Working Group on TUSS Maintenance | Drugs

Health Qualification Program | Beneficiaries

Holder: Carla Valeria V. Santos Rodrigues

Satisfaction Approach Holder: Luiz Celso Dias Lopes (SulAmérica) Deputy: Mônica Moyses Nigri (Golden Cross)

Deputy: Maurício Mustaro (SulAmérica) Working Group on TUSS Maintenance |

Working Group on Pharmaceutical Care

Medical procedures

Attendance: Sandro Reis Diniz (FenaSaúde)

Holder: Sheyla Regina de Lacerda Rodrigues

Working Group on Active Aging

(Bradesco Saúde)

Holder: Carina Burri Martins (FenaSaúde)

Deputy: Maurício Mustaro (SulAmérica)

Working Group on TUSS Maintenance |

Working Group on TUSS Maintenance |

Communication and Safety

Odontological procedures

Holder: Carlos Marques (Mediservice)

Holder: Mércia Leite Nagem (Odontoprev)

Deputies: Marcelo Massarelli (SulAmérica) and

Deputy: José Antônio Molinari (Interodonto)

Gilberto Bosco Neto (Odontoprev)

Working Group on Health Service Providers

Working Group on TUSS Maintenance |

Qualification

Contents and Structure | Medical

Holder: Sérgio Azouri Galvão (Bradesco Saúde)

Holder: Sônia Bastos de Souza (Bradesco Saúde)

Deputy: Roberto Galfi (SulAmérica)

Deputy: Maurício Mustaro (SulAmérica)

Working Group on Remuneration Standard

Working Group on TUSS Maintenance |

for Hospitals

Contents and Structure | Odontological

Holder: Franklin Padrão Junior (Golden Gross)

Holder: Mércia Leite Nagem (Odontoprevi)

Deputy: Manoel Antônio Peres (Bradesco Saúde)

Deputy: José Antônio Molinari (Interodonto)

212

(Bradesco Saúde)

Working Group on New Standard of Readjustment

Working Group on Review of the Health List

Holder: Sandro Leal Alves (FenaSaúde)

Resolution no. 211/2010

Working Group on Medical Fees Holder: Franklin Padrão Junior (Golden Gross) Deputy: Manoel Antônio Peres (Bradesco Saúde)

of Procedures and Events of the Normative Holder: Manoel Antônio Peres (Bradesco Saúde) Deputy: Maurício Mustaro (SulAmérica)

Other representations Technical Chambers of the Brazilian Medical Association | AMB Chamber on Evaluation of New Technologies

Joint Commission International / Brazilian

Holder: Regina Mello (SulAmérica)

Consortium for Accreditation | CBA

Deputy: Sheyla Regina de Lacerda Rodrigues

Holder: José Cechin (FenaSaúde)

(Bradesco Saúde)

Deputy: Sandro Leal Alves (FenaSaúde)

Chamber on Clinical Practice Policies

Business Council of Medicine and Health of

Holder: Hermínio J. Mendes (Amil)

the Commercial Association of Rio de Janeiro

Deputy: Arthur Rosas (Golden Cross)

Holder: José Cechin (FenaSaúde)

Chamber on Implants Holder: Eliane Marques (Porto Seguro) Deputy: Maurício Mustaro (SulAmérica)

National Accreditation Organization | ONA Holder: José Cechin (FenaSaúde) Deputy: Sandro Leal Alves (FenaSaúde)

Chamber on Materials and Drugs Holder: Hermínio J. Mendes (Amil) Deputy: Sheyla Regina de Lacerda Rodrigues (Bradesco Saúde) Chamber on Hierarchized Brazilian Classification of Medical Procedures | CBHPM Holder: Maurício Mustaro (SulAmérica) Deputy: Hermínio J. Mendes (Amil)

213

7 FenaCap | The Capitalization Segment

Social agenda and capitalization Aligned with the social agenda of the country, the capitalization segment has been giving special attention to the consumers with low purchasing power. With imagination, agility and a large innovation capacity, the industry became to offer affordable solutions to C and D classes, whose economic growth in the last years gave rise to increase of formal income and extension of consumption possibilities of goods, services and financial products. In 2011, these population segments had relevant participation in the companies’ revenue, which increased 19.6%, amounting to R$14.1 billion. The value of the capitalization bonds, whose average cost is R$26, became a great appeal for this public without many options: neither budget rest, nor affordable products. In this context, the capitalization bonds became to act as gateway to the low-income classes within the banking segment. In the period, R$10.6 billion of surrenders and R$747.7 million of prizes were paid. The technical provisions – the amount funded to assure the compliance with responsibilities before the bonds subscribers – became near the R$20 billion. In view of the great appeal exercised by the playful feature of the drawings associated with the capitalization bonds, in FenaCap, the greatest concern has been to encourage the transparent communication, the improvement of the sales and post sales services, as well the practice of the conscious consumption, through initiatives of financial education. Capitalization bonds is not investment, therefore it is not appropriate to clients focused on profitability. However, it offers as differential the possibility to grow the money applicable in proportions not offered by any traditional financial instrument. By creating property formation opportunities, the capitalization companies satisfy one of their purposes as economic agents, effectively contributing to increase the internal savings and to improve the life of thousands of Brazilian citizens.

Paulo Rogério Caffarelli President of FenaCap

216

FenaCap The National Federation of Capitalization – FenaCap is a non-profit civil association that congregates the companies that take part of the capitalization segment operating within the national territory. Its mission is to represent the capitalization companies institutionally, to care for the segment image and to promote the industry development. View

Mission

To be the entity of institutional representation

To

for the capitalization companies, recognized

institutionally, to care for the segment image and

by

to promote the industry development.

the

society

and

their

associates,

with

represent

the

capitalization

companies

capacity to promote the capitalization bond as instrument of economical and social development.

Executive Board of FenaCap President Ricardo José da Costa Flores (up to July 2011) Brasilcap Capitalização S.A. Paulo Rogério Caffarelli (from July 2011) Vice Presidents Carlos Infante Santos de Castro

Sul América Capitalização S.A. – Sulacap

Maurício Maciel da Rocha

Caixa Capitalização S.A.

Natanael Aparecido de Castro (up to July 2011) Brasilcap Capitalização S.A. Joilson Rodrigues Ferreira (from July 2011) Norton Glabes Labes

Bradesco Capitalização S.A.

Directors Aline Ferreira Coropos

Cia. Itaú de Capitalização

Edson Roberto Branco Lara

HSBC Seguros (Brasil) S.A.

Gustavo Pimenta Germano Santos

Icatu Capitalização S.A.

Ricardo Athanásio Felinto de Oliveira

Aplub Capitalização S.A.

Ronaldo Cosme Gonçalves Ferreira

Liderança Capitalização S.A.

Executive Officer of FenaCap José Ismar Alves Tôrres

FenaCap

217

Audit Committee of FenaCap Permanent Members Ernesto Luis Pedroso Júnior

Cia de Seguros Previdência do Sul

George Ricardo Martins de Souza

Companhia Excelsior de Seguros

Sérgio Alfredo Diuana

Sul América Capitalização S.A.

Deputy Members Fábio de Oliveira Moser

Brasilcap Capitalização S.A.

José Maria Souza Teixeira Costa

Companhia de Seguros Aliança da Bahia

Oswalberto João Schacht

Confiança Cia de Seguros

Companies associated with FenaCap In December 2011, FenaCap counted on 12 associated companies. • Aplub Capitalização S.A.

• HSBC Empresa de Capitalização (Brasil) S.A.

• Bradesco Capitalização S.A.

• Icatu Capitalização S.A.

• Brasilcap Capitalização S.A.

• Liderança Capitalização S.A.

• Cardif Capitalização S.A.

• Mapfre Capitalização S.A.

• Caixa Capitalização S.A.

• Santander Capitalização S.A.

• Cia Itaú de Capitalização S.A.

• Sul América Capitalização S.A. – Sulacap

Modalities of Capitalization bonds The capitalization bonds, with purpose of

referred to the enrollment, subsidized by trade

commercialization, are currently separated into

agreements executed with industries, retailers or

the following modalities:

trading companies.

Traditional: it aims at refunding the holder, at

Popular: its purpose is to provide the holder

the end of the period, at least, the total value

participation in drawings, without fully refunding

of payments made by the subscriber, since all the payments provided for have been made in the due dates. Scheduled

218

purchasing:

the

capitalization

the values paid. Incentive: it aims at providing the holder participation in drawings without fully refunding the values paid. The bonds are bound to a commercial

promotional

event

created

by

company assures to the holder, at the end of the

the Subscriber. All the four modalities of the

period, the receipt of the surrendered value in

capitalization bonds could be separated into

Brazilian currency, being made available to the

Periodic Payment (Pagamento Periódico - PP),

holder, if whished and without charging any other

Monthly Payment (Pagamento Mensal - PM), or

cost, the option to receive the good or service as

Single Payment (Pagamento Único - PU).

Institutional Action of FenaCap | 2011 Communication Plan

Indicators Project

The Federation has been working systematically

From 2011, FenaCap became to count on a

to promote the expansion of the segment, better

statistical database – Dataseg – developed by the

informing the consumer about the actual features

Central of Services and Protection to Insurance –

of the product. Some strategies have been adopted, such as: definition of general and specific positioning; disclosure of unified messages that will be part of the integrated communication of all the capitalization companies; strategies to be near and connected with stakeholders; application of a new communication – using keywords – in the companies and the relationship management with sales teams.

Ceser of CNseg, that congregates information on its associates and enables to make analyses and projections for the capitalization market. FenaCap representation in the thematic committees of CNseg In the year of 2011, CNseg adopted a new format for composing its thematic committees and working groups. Thenceforth, the members are chosen by indications and those who are indicated became to be representatives of the sectorial federations, and no more of the companies

It has been created in the FenaCap website, a

they are bound to, a format considered more

multimedia channel in order the associated

appropriate for discussing and dealing with the

companies may divulge institutional matters of

matters of general interest by the market. Thus,

general interest by the market.

the technical committees of FenaCap become focused on analyzing the specific subject matters of the Capitalization segment.

FenaCap and the market regulation Monitoring of regulation amendments

of their death. It is a fundamental incentive to

proposals of the sector

the microinsurance products sales, an issue it is

This is a permanent activity of the Federation and,

expected will be regulated by Susep.

in the year of 2011, as a result of the amendments

As regards to the drawing benefit, the insurance

proposed to the Circular 376/08, in March 15 ,

industry practice is to use the capitalization

2011 the Circular 420 has been published.

“incentive”

th

segment.

The

funds

allocated

to capitalization thereby do not constitute Microinsurance

direct cost.

The market regulation was theme of many

Most of the products thus commercialized include

discussions

market.

a capitalization element, considered by the

According to the report prepared by Cenfri, the

market stakeholders as a great incentive to sales.

capitalization bond plays an important role in this

Capitalization

segment, since the insurance companies consider

additional benefit to attract the assured, and for

the capitalization a relevant “living benefit” for

the other hand it is a precondition for success

the microinsurance – offering value to the clients

of the product amongst the lower purchasing

in the course of their lives, and not only in case

power consumers.

within

the

insurance

is

largely

recognized

as

an

219

Ongoing studies Regulatory Milestone

Accounting for the capitalization operations

Through Susep Ordenance no. 4.303, dated

FenaCap carried out several technical studies

December 7 , the Multidisciplinary Working

and meetings with representatives of Susep and

Group were formed, with representatives of Susep

Ibracon, aiming at defining the way to account

and capitalization market, with the purpose to

the capitalization incomes, by reason of the

review and to unify the normative regulating the

international accounting standards regulated

capitalization business in Brazil.

by the IFRS and the internal decisions by the

th

Committee on Accounting Decisions – CRC. Underwritng risk standard Susep formed a Technical Group on Capitalization

Surveillance Fee

Underwriting Risk, aiming at presenting and

There were wide discussion on the new standard

discussing the criteria and methodology for

proposed, giving rise to the report presented

measuring the regulatory capital requirement to

by the WG, formed by Susep,to approach the

insure the capitalization companies underwriting

subject matter. Due to the differentiated impacts

risks, in pursuance of convergence policy to

in the several market segments, studies were

international standards of supervision.

performed to find alternatives that would not

The works are being still developing and

burden the capitalization companies.

discussions continue in the scope of the Technical Group, composed by representatives of Susep,

Effect of the drop dawn in the interest rate

Brazilian Institute of Actuaries – IBA and FenaCap.

Due to an agreed imputed interest rate, the capitalization bond is especially sensitive

New opportunities | segments

to variations of the interest rate in the market,

We initiated studies to identify opportunities and

reason for which this theme remains in the internal

segments that resulted in proposals to Susep,

discussion agenda in FenaCap. The goal is to

amongst them, adequacy of the rules in force

seek alternatives and to propose new regulation

to extend the range of products offered to the

for Susep due to the drop down environment of

market due to the changes experienced in the

the interest rate.

economical and social environment.

220

Statistics of the Capitalization | 2011 The

capitalization

market

is

operated

by

R$14.1 billion, representing a 19.64% increase

companies constituted as corporations, with

over 2010.

nominative shares and authorized to work by act

The equity of the companies of the sector

of the Ministry of Finance, after analysis by the

grew 6.73%, achieving the amount of R$6.3 billion,

Superintendence of Private Insurance – Susep.

as below.

In 2011, 14 companies authorized to commercialize bonds

in

the

Brazilian

market

amounted

Data from the Capitalization segment

Values in R$ thousand

2006

2010

2011

% Variation 2011/2006

% Variation 2011/2010

7,111,434

11,786 ,963

14,102,418

98.31%

19.64%

Technical Provisions

11,278,384

17,254 ,549

19,786,882

75.44%

14.68%

Equity

3,360,091

5,923,001

6,321,400

88.13%

6.73%

Accounts Income

In 2011, the total of payments made by bonds

deserving to be highlighted the 17.81% growth in

surrenders and drawings achieved the amount

relation to the amount of bonds winning.

of R$11.37 billion, against R$9.7 billion in 2010, Values in R$ thousand

2006

2010

2011

% Variation 2011/2006

% Variation 2011/2010

5.485.208

9.072.749

10.626.495

93,73%

17,13%

Expenses with bonds winning

312.207

634.755

747.783

139,52%

17,81%

Commercialization expenses

518.643

795.564

* 1.107.807

113,60%

39,25%

Administrative expenses

441.713

572.408

570.348

29,12%

-0,36%

Operating expenses

41.381

74.778

248.287

500,00%

232,03%

Expenses with taxes

74.504

103.156

127.799

71,53%

23,89%

Accounts Expenses with bonds surrendered

*Source: Siscorp

221

Capitalization share in the Brazilian GDP With a 0.34% index, the capitalization share in relation to the Brazilian GDP presented a small increase during 2011, according to the data showned by Susep and Bacen. Values in R$ thousand

Income from capitalization in relation to GDP Year

*Income (R$ million)

GDP (R$ million)

GDP Share (%)

2005

6,882

2,147,239

0.32%

2006

7,111

2,369,484

0.30%

2007

7,828

2,661,344

0.29%

2008

9,013

3,032,203

0.30%

2009

9,807

3,239,404

0.30%

2010

11,787

3,770,085

0.31%

2011

14,102

4,134,607

0.34% *Income with Capitalization Bonds Source: Susep and Bacen

222

Capitalization and inflation The capitalization segment kept trajectory of actual growth of 57.01% due to the accumulated inflation from 2006 to 2011, as below.

Income x inflation Income growth

2006

2010

2011

Insurance market (*)

72,728,006,173

125,331,033,882

213,668,689,404

Accumulated growth

—

72.33%

193.79%

7,111,433,588

11,786,963,736

14,102,418,223

—

65.75%

98.31%

100

134.44

141.3

3.85%

11.32%

5.10%

—

31.31%

57.01%

Capitalization Segment Accumulated growth IGPM – accumulated index Annual growth Actual accumulated growth

Source: Susep, ANS and IGP-M/FGV (Suma Econômica) *DPVAT: From 2009, there was a change in the accounting criterion, and the premiums are being informed net from transferring to SUS and Denatran (50% of the premiums). However, this adjustment was not made in the numbers of 2006.

223

Technical Committees Products and Coordination President: Rita de Cássia R. Batista Moço (Bradesco Capitalização S.A.) Mentor: Ronaldo Cosme Gonçalves Ferreira (Liderança Capitalização S.A.)

Internal Controls of Capitalization President: Danilo Campos (Cia Itaú de Capitalização S.A.) Mentor: Maurício Maciel da Rocha (Caixa Capitalização S.A.)

Meetings: 10

Meetings: 6

Members: 25

Members: 19

Goal: To coordinate the multidisciplinary technical

Guest: 1

subject matters, themes and works developed by

Goal: To study Susep normatives on the subject

members of different technical committees.

matter and to promote the development of the sector within the scope of capitalization

Capitalization Management and Finances President: João Augusto Santos Xavier

Legal of Capitalization

(Caixa Capitalização S.A.)

President: Simone Ayub Moregola

Meetings: 11

(Liderança Capitalização S.A.)

Members: 22

Meetings: 7

Guests: 2

Members: 25

Goal: To perform studies to adjust the chart of

Objetivo: To monitor the legal subject matters

accounts and the Private Equity Investment Fund –

related to capitalization.

FIP to capitalization operations.

Actuarial of Capitalization President: Anna Paula Nardi de Almeida (Sul América Capitalização S.A.) Mentor: Natanael Aparecido de Castro (up to July) and Joilson Rodrigues Ferreira (from July) (Brasilcap Capitalização S.A.) Meetings: 10 Members: 23 Guests: 3 Goal: To carry out studies to amend the Standard Capitalization Plan and the adjustments to be made in the FIP in respect of the capitalization operations.

224

companies.

Information Technology of the Capitalization

Committee on Communication

President: Carlos Augusto Pestana Rodrigues

(Sul América Capitalização S.A.)

(Brasilcap Capitalização S.A.)

Meetings: 5

Meetings: 6

Members: 25

Members: 19

Goal: To develop the Institutional Communication

Goal: To monitor the subject matters in progress

Plan of FenaCap.

President: Olinda Campos

in the IT field, to adopt improvements in the FIP and to monitor the indicators project of the capitalization market.

225

8 DPVAT - The insurance of the traffic

DPVAT | A Brazilian achievement DPVAT is modality of compulsory “no-fault” motor insurance instituted by the Law no. 6.194/1974 to cover Bodily Injuries Caused by Automotive Land Vehicles or by their cargo, to people transported or not. It is the insurance that protects all victims of traffic accidents occurred in Brazil, whether pedestrians, passengers or drivers. The indemnities are paid regardless of fault assessment or identification of the vehicle that caused the injury. Since 2008, Seguradora Líder DPVAT is liable for managing the operations of the DPVAT Insurance Consortiums, composed by 70 insurance companies, and is committed to assure the population’s access to the benefits of the DPVAT Insurance, all over the national territory, managing with transparency the funds it has been entrusted, by using of modern management methods. The amount of the DPVAT Insurance paid by the vehicles owners annually is set by the National Council of Private Insurance – CNSP.

From the total income of the DPVAT Insurance, in consonance with the law in force, 45% are intended for the Single Health System – SUS (for costing medical and hospital care of victims of traffic accidents all over the country within the convened network to the SUS), and 5% to the National Department of Transit – DENATRAN (for applying to programs intended for accidents prevention and reduction, and education in the traffic). In the year of 2011, the amount addressed to the two bodies surpassed the mark of R$3.3 billion. In the year of 2011, DPVAT Insurance addressed funds in the amount of R$2.691 billion to expenses of indemnities payment, by death, permanent disability and reimbursements of medical and hospital expenses, on behalf of more than 366 thousand victims of traffic accidents or their beneficiaries, and accumulated the amount of R$2,925 billion of technical provisions: Losses Payable Provisions (LPP) and Incurred But Not Reported (IBNR).

Premium income in 2011 Gross income

100.0 0%

Transfers to the Federal Government compulsory by law (SUS and DENATRAN)

R$ ( 3.353,75 )

- 50.00 %

Total premiums income for operating of the DPVAT Insurance

R$ 3.352,76

50.00 %

Expenses of indemnities payment to the victims of accidents

R$ ( 2.691,45 )

- 40.13  %

Constitution of technical provisions for indemnities payment

R$ ( 477,82 )

- 7.12 %

R$ ( 48,8  )

- 0.73 %

Administrative expenses and other operational incomes/outcomes

R$ (  195,4 )

- 2.91 %

Expenses of Social Integration Program – PIS and Social Insurance Contributions – COFINS

R$ ( 60,57 )

- 0.90 %

R$ (  121,23  )

-1.80 %

Redemption of technical provisions for indemnities payment

R$ 254,86

-1.80 %

Income Tax and Social Contribution

R$ (53,45)

- 0.80 %

R$ 80,18

1.20 %

Operating result

Result of the consortium of companies net from taxes and contributions

228

%

R$ 6.706,50

Brokerage expenses (CNSP Resolution 215/2010)

Million

Indemnities Paid in 2011

Type of loss

Number of loss

Death

58,134

Disability

239,738

DAMS

68,484

TOTAL

366,356

Development of the Indemnities expenses The indemnities amount paid in 2011 was R$395 million (17%) higher compared to the amount paid in 2010. In the last six years (2005–2011) there has been an increase of R$1.875 billion in the indemnities expenses, the equivalent to a 230% growth.

Values in R$ thousand

Indemnities amount

Death

The indemnities amount paid by the DPVAT

Permanent disability

Insurance to the victims of traffic accidents or their beneficiaries is provided for in the Law

DAMS

R$ 13.500,00 up to R$ 13.500,00 up to R$ 2.700,00

no. 11.482/2007.

229

Service Channels DPVAT Ombudsman Service

In Attendance Service

In 2011, Seguradora Líder DPVAT’s Ombudsman

The

Service answered 5,104 requests, representing

beneficiaries count on a large network of in

around 4% increase against 2010, where were

attendance service of the DPVAT Insurance.

filed 4,525 requests. Such requests were answered

There are 1,956 service stations, offered by the

within 20 days.

consortium insurance companies, offices of the

victims

of

traffic

accidents

or

their

unions of insurance brokers, Consumer Protection DPVAT Call Center

and Defense Agencies – PROCONs, DETRANs and

Seguradora Líder DPVAT makes available the

DPVAT partners and by the Post Offices in the

DPVAT Call Center (0800-0221204) that answers

states of Maranhão, Piauí and Ceará, even in an

toll-free calls from all around the country. Only in

experimental level, but estimating expansion for

2011 were answered more than 674 thousand calls.

further regions of the country.

Within the same period, the institutional website

Similarly to the consortium insurance companies,

www.dpvatseguro.com.br was visited more than

Seguradora Líder DPVAT also counts on an

4.8 million times. Furthermore, the users have

in attendance service station in the city of

also available an e-mail contact. Through such

Rio de Janeiro.

channel were answered 19,649 e-mails. By the end of November, 2011, to even more close the relationship with the users, Seguradora Líder DPVAT established its presence in the social

Seguradora Líder DPVAT has been working in

networks, creating the DPVAT Insurance profile

partnership with Courts of Appeals from several

on the Facebook, Twitter and Youtube. And the

Brazilian

numbers, besides being very positive, were

needlessly due to the performance of attorneys-

amazing – only in December, the company profile

at-law and intermediaries who aim at obtaining

on the Youtube was well received by the public,

financial return by means of attorney fees and

with 329,549 visits. Facebook and Twitter also

commission charged by the services, causing

revealed to be important interaction tools with

impairments to the victims. Seguradora Líder

the users, with more than 13 thousand admirers

DPVAT took part in the task forces with the

and 140 followers respectively.

purpose to solve these legal matters with agility

Further, it was designed a new format for the

and to reduce the number of suits filed against

DPVAT Insurance official website, with browsing

the DPVAT Insurance, executing in 2011 more

and layout updated. The new site makes also

than 12,000 arrangements

available a communication channel with public, the chat, and four explanatory videos about the indemnity. During only a month, DPVAT chat registered 3,781 visits.

230

Task Force of Settlement

states.

Many

citizens

file

actions

Institutional Campaign

In 2011, Seguradora Líder DPVAT, continuing the diffusion strategy of the DPVAT Insurance, based on research performed all around the country, developed a national campaign with a new focus: to deep the information on the insurance, assuming that great part of the population knows about the existence of the DPVAT Insurance, but superficially. Even without forgetting the original messages, Seguradora Líder DPVAT became to disclosure more specific information, such as who are the beneficiaries (pedestrians, drivers and motorcyclists), with specific texts for each public, in addition to other relevant information regarding to the payments. All the DPVAT Insurance operations are permanently supervised by the Federal Government, through the Superintendence of Private Insurance – SUSEP, that holds a supervisory staff in continuous activity within the offices of Seguradora Líder DPVAT. Furthermore, the insurance company has organizational structure aligned with the best practices of corporate governance (Board of Directors, Audit Council, Audit Committee, Investment Committee, Internal Auditors, Internal Controls and Compliance) and is subjected to independent audit of international level.

Excellence in the management system By the end of 2011, Seguradora Líder DPVAT got the

DPVAT experienced a deep change of all the

ISO 9.001:2008 certification due to the excellence

indemnities and reimbursements’ analysis and

in the operation of its review area of administrative

payment procedures, including making digital all

losses adjustment. The certification was granted

the loss process papers, since its origin. One more

by the Bureau Veritas Certification, institution

initiative that enabled to achieve the certification

accredited by the National Institute of Metrology,

was to incorporate next-generation tools in the

Quality and Tecnology – Inmetro. To achieve the

process management. The certification is valid for

international quality standard, Seguradora Líder

three years and is in force up to November 2014.

231

9 State Trade Union | Activities

State Trade Unions | Activities The actions deemed as Social Responsibility may be found in the Social Balance Sheet.

Trade Union of the Companies in the States of Bahia, Sergipe and Tocantins

Executive Board President : Antonio Tavares da Câmara

On March 24th, the Annual Shareholders’ Meeting,

Vice President: João Nazaré Moreira

the Social Balance Sheet and the Annual Report

Directors : Antonio Carlos de Melo Costa, Meiry

of the Executive Board in respect of the calendar

Massako Sakaguchi    , André dos Santos Pereira,

year of 2010 were discussed and approved.

José Amandio Fernandes

On June 3rd, the Executive Board of the Sespric

Audit Committee – members : Fausto Menezes

convened in the Department of Public Safety

Dórea (available position) , José Carlos Teles da

– Administrative Center of Bahia – CAB, with

Silva and Gilberto de Jesus  ; deputies  : Cássio

Sandro Eduardo da Silva the representative of

Ferreira Ramos da Silva , Josanias Clementino da

Severa, manager of the Legal Patio/RJ, Augusto

Silva and Manoel Eduardo Pedreira Torres

Cezar Lima Eustáquio da Silva, holder of DRFRV

Representante no Conselho das Federações   –

Salvador, Hélio Jorge Oliveira Paixão, Chief of the

member: Antonio Tavares da Câmara  ; deputy  :

Civil Police, Maurício Telles Barbosa, Secretary for

Antonio Carlos de Melo Costa

the Department of Public Safety, State of Bahia, and Ary Pereira de Oliveira, Deputy-Secretary of

Activities

the Department of Public Safety, to handle with

The Executive Board of the Trade Union of Private

several subject matters of the insurance companies

Insurance, Reinsurance, Open Private Pension and

concern, highlighting the implementation of the

Life, Supplementary Health and Capitalization

Legal Patio in the State of Bahia.

Companies in the States of Bahia, Sergipe and

The associates of Sespric met, extraordinarily,

Tocantins (Sespric), met ordinarily, once a month,

on October 21st, to analyze the standard of the

in compliance with the By-Law, in order to analyze

Convention for Technical Cooperation, to install

the routine subject matters.

the Legal Patio, approving the remittance of

At extraordinary meeting, held on March 16 ,

correspondence to Fenaseg and directors of

the new holder of the Police Department of

the insurance companies operating in Motor

Repression of Robbery and Theft of Vehicles in

Insurance, requesting the project approval.

Salvador (DRFRV), Augusto Cezar Lima Eustáquio

On October 26th, by Annual Shareholders’

da Silva, was introduced.

Meeting, the associated insurance companies

th

234

met to discuss and to approve the budget for the

Upon request of CNseg, by means of the SJUR-

calendar year of 2012.

597/11, the Bill (BA) no. 18.289/09, of the deputy Álvaro Gomes, it was sent the Ordinance no. 1030,

Institutional actions

dated June 27th, 2011, to the president of the State

On February 15th, the Trade Union of the Insurance

Legislature of Bahia, Marcelo Nilo.

Companies’ Employees of the State of Bahia and the Trade Union of Private Insurance, Reinsurance,

Communication actions

Open Private Pension and Life, Supplementary

Supporting

Health and Capitalization Companies in the States

the Continental Day of the Insurance, held in

of Bahia, Sergipe and Tocantins (Sespric) signed

partnership with the Sincor BA, where it was

the Collective Agreement of Labor – 2011 and

launched the 1st Symposium of the Insurance

the Collective Agreement of Labor on the profit

Market in the State of Bahia, held on May 13th

commission for the employees of private pension

and 14th, with debates and lectures on the major

and capitalization companies in 2010.

themes of the insurance practitioners concern.

the

commemorative

event

for

Trade Union of the Companies in the States of Minas Gerais, Goiás, Mato Grosso and Distrito Federal Executive Board President : Augusto Frederico Costa R. de Matos

in the West; Antônio Martins, in the Zona da Mata

Vice Presidents: Luiz Carlos Ferreira Gomes and

Mineira region; Sidiney de Almeida Souza, in

Angelo Vargas Garcia

the South; and André Pacheco, in the Triângulo

Directors: Marcelo Araújo Braz, Raphael Bauer de Lima, Ronaldo Pinho Rodrigues and Carlos Eduardo Silvestre

Mineiro region. Institutional actions The Legal Patio of the City of Belo Horizonte,

In the State of Goiás, the Trade Union is

an

represented by Renato Ramos; in the Distrito

Fenaseg, in partnership with the Government

Federal, by Carlos Cavalcante; and in the State of

of the State of Minas Gerais, through the Civil

Mato

2011,

Police, continued the activities in 2011, providing

the Trade Union extended its representation

services for the removal of vehicles from

also to the countryside of the State of Minas

robbery and theft.

Gerais:

Érika Labapiari represents the Trade

Since its establishment, in May 2008, up to

Union in the East; Alysson Parreiras Maia,

November 2011, 21,936 vehicles were removed to

Grosso,

by

Célio

Freitas.

In

initiative

of

the

Trade

Union

and

235

the Legal Patio, and 20,791 vehicles were returned

of the Committee on Insurance and Open Private

to their owners.

Pension Law, of the Brazilian Bar Association/MG

The president Augusto Matos was visited by the

– OAB/MG that counted on the attendance of the

presidents of the Trade Unions of the Insurance

minister Luiz Fux, and the 5th Brazilian Congress

Companies of Brazil for a meeting in the principal

on Insurance and Pension Plan Law, of AIDA.

business office of the Trade Union, where the matching of the entities actions was discussed.

Communication actions

The president of the Sindseg RS, Júlio César Rosa,

Initiated in the year of 2008, the Strategic Plan on

the president of the Sindseg SP, Mauro César

Communication aims at stimulating the insurance

Batista, the president of the Sindseg – PR/MS,

culture within the entity scope and clarifying the

João Gilberto Possiede, and the president of the

population on relevant themes, such as, Motor

Sindseg N/NE, Mucio Novaes de Albuquerque

Insurance, Cargo Transit Insurance and Open

Cavalcanti attended this meeting.

Private Pension Plans.

The Trade Union took part of the 3rd edition of

In 2011, it was developed a media plan, being

the Bienal do Automóvel, with an institutional

broadcasted via CBN and MegaFM radios,

box, presenting the Traffic + Safe Project, whose

and that provided better information and

purpose is to support and to stimulate actions

important debates to the States where the trade

focused on education in traffic and reduction

union is domiciled.

of accidents. In partnership with the Sincor MG,

Between February and August, the CBN radio

it reinforced the No More Accidents campaign,

in the Cities of Belo Horizonte, Brasília, Cuiabá

getting 600 new adherences to the action.

and Goiânia broadcasted spots with tips on the

In the State of Goiás, the Trade Union, in

most varied modalities of insurance, during the

partnership with the Sincor GO, took part in the

CBN Brazil show, from Monday to Friday, from

Experiment Motors, the largest event of vehicles

12:00 to 2:00 p.m. From August to December the

and motorcycles exhibition and sales of the State.

Mega FM radio broadcasted spot of campaign against the burns.

236

Educational actions

As regards the website of the Trade Union, new

The Trade Union carried out a series of events

functionalities were adopted with the purpose

of the market concern and supported a number

to offer a better service to the sector, such as,

of others, always with the purpose to improve

clipping, resumes databank and a new search

the expertise of professionals who work in the

mechanisms on the Google website , enhancing

insurance market and to cooperate with further

the services provided to the associates.

institutions and governments bodies of the

In 2011 year, the Trade Union was mentioned in

market concerns.

27 matters / news on the media in the following

Between April and November, it was held the

newspapers: Estado de Minas, Diário do Comércio

2011 Lectures Cycle, with 12 meetings that were

and Hoje em Dia, as well as on specialized

attended by 720 people.

websites. It also counted on news on the Itatiaia

In Belo Horizonte, the Trade Union supported

and CDL radios, and on the Rede Minas television.

and sponsored events, such as the 2nd Seminar

Concluding the media plan, in 2011 were published

four editions of the Seguro em Pauta newspaper, that reached its 31st edition in December. On the entity website were posted 41 news. Technical actions During 2011, were held 11 ordinary meetings of the Executive Board, with about 50 hours of debates and discussions. The committees held around 11 meetings each, discussing ideas and projects. Counting on large attendance of all the members, the Technical Committee on General Insurance and

Market Relationship, the Technical Committee on Personal Insurance and Market Relationship, and the Special Committee on Legal and Fiscal Affairs complied with their duties to assist the Trade Union on specific subject matters and to study themes related to each of them. The Trade Union also keeps, with the Sincor MG, the Committee on Inter-Trade Union Ethics, composed by four representatives of each trade union, whose main purpose is to ensure the good and regular performance of the insurance activities.

Trade Union of the Companies in the North and Northeast

Executive Board President : Mucio Novaes de A. Cavalcanti Vice Presidents : José Henrique Pimentel , João Nazaré Moreira , Hodson Menezes Filho Directors: Antônio Carlos Melo Costa , Alcindo Cavalcanti de Araújo , Carlos Luna Sant´Anna and João da Fonseca Lins Filho Audit Committee : Eucrésio Carneiro Lemos Neto , Edson Alves Pereira  and Ari Coifman Representatives in the Board of the Federations – members: Mucio Novaes de Albuquerque Cavalcanti and José Henrique Pimentel; deputies: João Nazaré Moreira and Hodson Menezes Filho Institutional actions January : The Trade Union created its Twitter and Facebook profile, debuting on the social networks. February: Supporting the parade of the traditional carnival group of the pernambucano insurance market, Segura Tudo, composed by insurance brokers, insurance companies,

insurance companies’ employees, and respective families and friends. The following Carnival Groups were sponsored: Remosos da Folia IV and Esquina Vermelha. Also in February, agreement was entered into amongst the Diários Associados, Sindseg N/NE, Sincor PE, Seguradora Líder DPVAT and the National Federation of Insurance Brokers – Fenacor, in order to carry out the Forum on Challenges for the Tomorrow’s Traffic, that counted on ten cycles of lectures, with the purpose to seek improvements for the traffic and for the education process of the drivers, before the World Cup of 2014. March : Homage paid to the women of the pernambucano insurance market, carrying out dinner and lectures. Lecture on Insurance Broker – Being a Successful Businessman, in the City of Recife. Lecturer: Rodrigo Maia, Management and Human Resources expert, postgraduate at PUC-Rio. Also in March, the Sindseg N/NE, through the

237

Queiroz Cavalcanti attorneys’ office, denounced to the Consumer Protection District Attorney’s Office of Pernambuco, the commercialization of the so-called irregular insurance. April : Lecture given by the President of Sindseg N/NE, Mucio Novaes, on The Insurance Market and Its Outlooks for Brazil and the Northeast, during the monthly lunch held in the Clube da Bolinha of Pernambuco. First meeting of the Traffic Forum, whose central theme was the Accidents on Highways. May :  Sindseg N/NE kept the tradition to support the Friend of the Insurance Project, created by the National School of Insurance, and, in the year of 2011, adopted two students of the program. The second edition of the Traffic Forum was performed, being The State Highways the theme approached. June : In the International Environment Day, the Sindseg N/NE issued a report showing the results of the agreement entered into with the Instituto Terra Verde, for development of the Environmental Partnership Program (PPA), with the purpose to promote the preservation and protection of the Mata Atlântica reserves in Pernambuco. In the State of Ceará, it was held lecture on the supply of parts to the accredited assemblers and repair shops, with attendance of 60 insurance brokers.

238

Opening and the National Insurance Market Opportunities, in the Club for Insurers of the State of Bahia. The fourth seminar of the Traffic Forum was performed, presenting Traffic Engineering as theme. September : Fifth and sixth editions of the Traffic Forum, presenting the following themes approached: Brazilian Traffic Code and Motorcycles. The Brazilian Association of Sales and Marketing Managers in Pernambuco – ADVB/PE paid homage to the president of the Sindseg N/NE, Mucio Novaes, for his performance in the insurance marketing, especially, in charge of the Sindseg N/NE, over the last 10 years. October : Seventh and eighth editions of the Traffic Forum, with the following topics presented: Health Single System and Public Transportation, respectively. November : Ninth edition of the Traffic Forum, whose theme was Education in the Traffic. The Sindseg N/NE sponsored the 1st Forum on Revista Torcida of Pernambuco. December :

Confraternization

pernambucano

insurance

party

market

of

the

promoted

by the Sindseg N/NE, Sincor PE and National School of Insurance, held in the Arcádia do Paço Alfândega, in the neighborhood of Old

July: Third and fourth editions of the Traffic Forum, on the following topics discussed: Metropolitan Region of Recife and Bottlenecks of the Traffic in Recife.

Recife. During the party there was the ending

August: Celebration of the 55th anniversary of the Sindseg N/NE, with launch of the new logo and commemorative stamp, during the first Conseg of the pernambucano insurance market, held on Aug 4th and 5th, in the Armação Hotel, in Porto de Galinhas – PE , congregating about 500 attendees. Also in August, lecturer of the president of the Sindseg N/NE, Mucio Novaes, on the Reinsurance

Insurance Project, as well as the trophies to the

ceremony of one more class of insurance brokers graduated at the School and delivery of the certificates to the students of the Friend of the companies that supported the initiative. Also in December, conclusion of the Traffic Forum with the following topic approached: The Participation of the Society in the Traffic Operation. The material produced during the meetings will be collected in document with suggestions to be sent to the competent authorities.

Communication actions January : Disclosuring as respects to the Trade Union initiative to participate in the social networks, as well the trip of the president and vice president, Mucio Novaes and Hodson Menezes, to the Cesvi Argentina. From February to December : Disclosure of the ten editions of the Traffic Forum. March : Sending to the media the analysis made by the president of the Sindseg N/NE regarding the high growth indexes in the North and Northeast, generating several news on the media.

April : Disclosuring the denouncement submitted to the District Attorney’s Office by the Sindseg N/ NE against the sales of irregular insurance. June : Sending to the media the information of the Sindseg N/NE, showing that the insurance industry grew proportionally to the consumption acceleration by the households from Northeast. The material was broadly broadcasted by the media. Also in June, Recife received a totem to count out the traffic victims, an initiative of the No More Accidents action that was supported by the Sindseg N/NE.

Trade Union of the Companies in the States of Paraná and Mato Grosso do Sul

Executive Board

Educational actions

President : João Gilberto Possiede

Over the year of 2011, the Sindseg – PR/MS carried

Vice Presidents : Ileana Maria Iglesias Teixeira

out and supported several lectures, meetings and

Moura , Moacir Abbá de Souza  and João Malta de

courses, in partnership with the National School of

Albuquerque Maranhão Neto

Insurance-PR, Sincor PR, CVG/PR, Sincor MS and/

Directors : Marcelo Camargo Polato, Edmilson

or with insurance companies in a number of Cities:

Avelino

February : Lectures held in the Cities of Maringá,

Silva,

Vicente

Lourival

Nascimento,

Luciana Maria de Almeida Gomes, Paulo Thomaz

Londrina, Ponta Grossa and Curitiba.

de Aquino, Luiz Carlos Soluchinsky Junior and Luiz

March: 2nd Paranaense Symposium on Insurance,

Henrique de Menezes Durek

held in the City of Curitiba. Lectures held in the

Audit Committee – member: Andrea Wolf

Cities of Francisco Beltrão and Cascavel.

Pedroso ; deputy : Marcos Antonio de Moraes Representatives

in

the

Board

of

the

Federations : João Gilberto Possiede, Moacir Abbá de Souza, Ileana Maria Iglesias Teixeira Moura,

Marcelo

Camargo

Polato

and

Henrique de Menezes Durek Executive Director: Ramiro Fernandes Dias

Luiz

April : Lectures held in the following Cities: Maringá, Curitiba and Ponta Grossa. May : 8th Paranaense Forum on Insurance, held in the City of Cascavel. Lectures held in the following Cities: Toledo, Cascavel and Curitiba. Trainning on consumer service.

239

June : Lectures held in the Cities of Campo

April : 1st Meeting of the Bench School of Mercosul,

Grande,

in the City of Foz do Iguaçu/PR, together with the

Umuarama,

Guarapuava,

Maringá,

Londrina and Apucarana.

Bench School of the State of Paraná and Mercosul,

July  : 9th Paranaense Forum on Insurance, held

supported by the National School of Insurance,

in the City of Londrina. Lectures held in the following Cities: Curitiba, Foz do Iguaçu, Ivaiporã and Jacarezinho. August :  Lectures held in the Cities of Paranavaí, Cianorte, Curitiba, Ponta Grossa, Guarapuava

insurance professionals, as well as judges from Brazil, Argentina, Paraguay, Peru, Uruguay and Colombia. May :

Training

on

consumer

service,

held

and Toledo.

on May 11th.

September : 10th Paranaense Forum on Insurance,

June :  CVG/PR Breakfast, held on Jun 9th, with

held in the City of Maringá. Lectures held in the

Lecture given by Acácio Queiroz, president of

following Cities: Foz do Iguaçu, Londrina and

Chubb Seguros and Federal Resseguradora.

Apucarana.

July :  Sponsorship to the 2nd Seminar on Health,

October : Lecture held in the City of Cascavel.

Safety and Qualification and Education of the

November : 11th Paranaense Forum on Insurance, held in the City of Ponta Grossa. Lectures held in the Cities of Maringá, Campo Mourão, Curitiba and Campo Grande, State of Mato Grosso do Sul (MS). Institutional actions Sindseg – PR/MS attended meetings of the market and society concerns, held in institutions, such as, the Bench School of the States of Paraná and Mato Grosso do Sul , Association of Judges, Department of Transit – Detran, Independent Transit Company

Motorcycle Driver of the City of Curitiba, held on Jul 29th, promoted by the Labor Department of the Municipal City Hall of the City of Curitiba, being given lecture on DPVAT. August : Lunch to celebrate the 87th anniversary of the Sindseg – PR/MS establishment that congregated national and regional leaderships of the insurance market, held on Aug 29th, amongst them, Luciano Portal Santanna, Jorge Hilário Gouvêa Vieira, Robert Bittar and Armando Vergílio dos Santos Filho.

of the State of Mato Grosso do Sul – CIPTRAN/

September :  Sponsorship to the lunch with the

MG, Transit Police Batallion – BPTRAN, Civil

superintendent of Susep, Luciano Portal Santanna,

Police, Federation of Industries of the State of

offered by the CVG/PR, held on Sept 14th. The

Paraná, commercial associations and Paranaense

4th Meeting – United Broker is + Safe, promoted

Volunteer Program – Provopar, highlighting:

by the Sincor MS, in the City of Dourados/MS,

March : 1st Improvement Course to the effect of

240

held on Apr 1st and 2nd, and attended by Brazilian

on Oct 22nd.

Lifetime Tenure and Promotion of Judges of the

October : Sponsorship to the 1st Meeting – United

State of Mato Grosso do Sul – 2011, in the City

Broker is + Safe, promoted by the Sincor MS, in

of Campo Grande/MS, supported by the National

the City of Campo Grande/MS, on Oct 22th.

School of Insurance and Seguradora Líder, held on

November :  Training on consumer service, in

Mar 17th and 18th, and counted on the attendance

partnership with the CVG/PR, held on Nov 9th.

of judges of all the judicial districts of the State.

Co-sponsorship and disclosure of the following

event: The Judiciary and the Insurance Market –

March : Futsal Competition of the Insurance

Themes for Reflection, promoted by the National

Employees, held on Mar 2nd. 2nd Paranaense

School of Insurance, in the City of Campo Grande/

Symposium on Insurance, promoted by Sincor

MS, held on Nov 9 and 10 .

PR, held from Mar 16th to 18th. 2011 Yearbook,

December : Co-sponsorship to the ceremony for

published by Seguros em Foco.

delivering the Pinhão de Ouro Trophy, promoted

April: Grant to the Volunteer Program of

by the CVG/PR, on Dec 2 . Confraternization lunch

Paraná – Provopar to assist the flagellates of the

with the insurance market, event that counted on

Paraná coast.

th

th

nd

the attendance of national and regional market authorities, held on Dec 10th. The Committee on Losses of the Sindseg – PR/MS carried out several meetings during the year to handle with subject matters of the market.

May : 8th Insurance Forum in the State of Paraná held on May 19th and 20th, and promoted by the Sincor PR in the City of Cascavel. Traffic Campaign, performed in the City of Campo Grande/MS, including the production of t-shirts donated to schools.

Communication actions In the year of 2011, directors of the Sindseg – PR/ MS gave more than 20 interviews to the radio and television, clarifying questions related to robbery

June : Donation of bricks to the Building a Dream volunteer action developed in the City of Campo Grande/MS.

insurance on dwellings during vacations period,

July : 9th Insurance Forum in the State of Paraná,

motor insurance, DPVAT, insurance cooperatives

promoted by the Sincor PR, in the City of Londrina,

and associations, volume of insured vehicles in

held on Jul 21st and 22nd.

relation to the fleet and losses ratio, amongst

August : Donation of t-shirts to the educational

other subject matters.

campaign on traffic in the schools. Participation PR/MS

in the For the Life in the Traffic Campaign, carried

also took part in three matters published in

out in the National Week of the Traffic, held in the

the Folha de Londrina and Diário de Campo

States of Paraná and Mato Grosso do Sul.

Grande newpapers.

September :  Lunch

Grants, sponsorships and supports

superintendent of Susep, Luciano P. Santana. 10th

Reparesentatives

of

the

Sindseg

–

Sindseg – PR/MS cooperated for the successful of

several

events

and

initiatives,

through

grants, sponsorships and supports, standing out the following: February : Confraternization party of the insurance companies located in the City of Londrina, held on Feb 2nd. The Graduation Party of the Insurance Brokers – 2010 of the National School of Insurance, held on Feb 7th. First edition of the Bench School Magazine of the State of Paraná.

on

Sept

14th,

with

the

Paranaense Forum on Insurance held on Sept 21st and 22nd in the City of Maringá. 2nd Swiss Footbol Championship in the City of Maringá. 1st United Broker is + Safe Meeting, held on Sept 22nd in the City of Campo Grande. 4th United Broker is + Safe Meeting, held in the City of Dourados on Sept 24th. Graduation ceremony of the Insurance Brokers, held on Sept 30th. October: National Week of Traffic, in the City of Maringá. Stop at the Crosswalk, Valuing the Life, held in the City of Paranavaí. 8th Dancing Dinner

241

to celebrate the Insurance Broker Day in the City

of

of Maringá, held on 22 . 1 Dancing Dinner to

City of Maringá on Nov 29 .

celebrate the Insurance Broker Day, held in the

December: Pinhão de Ouro Trophy – 2011, held

nd

st

City of Londrina on Oct 28th. Dancing Dinner, held in Londrina on Oct 28 . 2011 Dancing Dinner of th

the Insurance Brokers and Insurers, held in the City of Cascavel on Oct 28th. November :

11th

the

Insurance

Companies

held

in

the

th

on Dec 2nd. Christmas party of the Sindsecur/PR. End of Year dinner of the Insurance Companies and Brokers, held in the City of Ponta Grossa on Dec 10th. Acquisition of trophies for the Sporting

Paranaense

Forum

on

Weekend held on Dec 19th and 20th.

Insurance, held in the City of Ponta Grossa on Nov 3rd and 4th. Confraternization Dinner

Trade Union of the Companies in the State of Rio Grande do Sul

Executive Board

Sindseg RS also promoted five of its traditional

President : Julio Cesar Rosa

meetings, one of them to launch the Book Club,

Deputy Vice President: Alberto Carlos Lohmann

with first edition of 200 titles, available to the

Vice Presidents : Alberto Müller da Silva , Sergio

insurance market and the public as a whole,

Machado de Oliveira , Guacir de Llano Bueno and

since October 18th.

João Batista Fogaça

120 letters were sent to class entities and a series

Directors :  Rafael Seidl Alquati  , Juliana Silva

of sectors.

Ibañez , Gilson Bochernitsan , Luciano Vicente da Silveira , Ciro Carlos Vargas Cioccari , José Dalpiaz

Actions on internal marketing

and Clodomiro Souza Dornelles

In 2011, the Sindseg RS held a number of lectures

Audit Committee : Luiz Osório da Silveira

and workshops that counted on the support of

( president ), Claudir Couto, Cassio Roberto Furaste

the National School of Insurance.

Jardim and Ney da Silva Gomes

The themes approached in the lectures were the following: Leadership and Self Knowledge;

242

Activities

Agricultural Insurance in Brazil; Portfolio Analysis

The Executive Board of the Trade Union of

and Cross Sales; Performance and Outcomes in

Private Insurance, Capitalization, Reinsurance

the Insurance Brokerage; Running Its Insurance

and Open Private Pension Companies of the

Broker Company.

State of Rio Grande do Sul held 11 ordinary

The themes discussed in the workshops were

monthly meetings, where were approached

the following: All the Steps of a Loss Adjustment;

subject matters of the insurance market of the

Well Done Property – Emphasis on Electrical

State of Rio Grande do Sul concerns.

Breakdown; The Japan Earthquake and Tsunamis

Impact on the Insurance Market; Previous Survey

December : The Insurance Companies Special

of Vehicles; The Reality of the Microinsurance and

Dinner celebrating the End of Year, with artistic

Popular Insurances in Brazil.

show and DJ.

The events presented below were also held, with Actions of external marketing

total attendance of 950 people. March:

Lecture

Relation and

the

on

Existent

between Provider

Consumption

Consumer

(Assured)

(Insurance

Company).

Lecturer: Paulo Sérgio da Silva, attorney of the

National

Institute

of

Consumer

and

Citizen Education (INEC).

The three years partnership with the Grupo JRS de Comunicações was kept, with all the events and actions promoted by the entities posted on the daily digital newsletter, radio, web, and the monthly edition of the JRS Magazine. 2011 was the last year of the printed edition of the traditional monthly Newsletter, with six editions.

April: Dinner onboard of the Cisne Branco.

The project of the digital newsletter by the Sindseg

May: Visit of the president of CNseg, Jorge Hilário

RS, launched in August 2010, was extended in

Gouvêa Vieira.

2011, now being published daily rather than

June: Lecture on Economics and Insurance in Brazil, given by Acacio Queiroz, president of Chubb Seguros and Federal Resseguradora. July:

Lecture

on

Motivation:

weekly. The initiative raised the number of readers and presented a good penetration in the insurance market of the State of Rio Grande do Sul. The enrollments to subscribe the digital

Overcoming

newsletter of the Sindseg RS may be made

Challenges, given by Guacir de Llano Bueno,

in the website www.sindsegrs.org.br, in a fast

president of Grupo MBM.

and safe way.

August : Lecture given by the superintendent

For the second consecutive year, the Sindseg RS

of Susep, Luciano Portal Santanna, on his

and the Sincor RS joined in the national campaign

management targets as regards the autarchy.

promoted by the Seguradora Líder DPVAT,

September : Lecture on Insurances as a Whole in Brazil, given by Felipe Smith, technical director of Tokio Marine Seguradora.

to guide the population on the compulsory “no-fault” insurance that covers bodily injury caused by automotive land-road vehicles or by its cargo, to persons transported or not. 50,000

October : Lecture on Living the Life, given by

flyers, DPVAT Insurance – Protection for All, were

Maurício Junqueira, president of the Chamber of

distributed in the Cities of Porto Alegre, Novo

the Insurance Brokers of the State of Rio Grande

Hamburgo and São Leopoldo, an action divulged

do Sul.

in interview of the president of the Sindseg RS,

November : Celebration of the 12th anniversary

Julio Cesar Rosa, given to the Jornal do Almoço,

of the Insurance Museum. Also in November,

a television show broadcasted by the RBS TV,

special lunch held with the executive boards of

a Rede Globo’s affiliated.

local companies.

In the year of 2011, the president of the Sindiseg – RS also took part, in March, of special matters

243

published in the Caderno Empresas e Negócios, of

Sindseg RS invested on a new media campaign

the Jornal do Comércio of Porto Alegre, on growing

in the Gaúcha AM radio, a prime time show of the

outlooks of the segment, and, in November, in the

major radio of the Grupo RBS, in order to stand

Caderno Especial Seguros e Previdência Privada,

out the insurance market and to give visibility

of the Jornal do Comércio of Porto Alegre, on the

to the activity. It was a daily sponsorship to the

economics growing, that favors the market and

Sporting Show, a program that achieves 71%

the C Class on the Focus.

share in the category, during four months. The

Interview with the vice president of the Sindseg

commercial benefit of the Sindseg RS included

RS, Alberto Müller, was the highlight in the Viver

the sponsorship of the Hora Certa 21h30min show,

Seguro, a CNseg website

with daily reference, and one more advertisement

Sindseg also took part of matters published on

with duration of 30 seconds broadcasted on

A Razão, of Santa Maria, Jornal de Gramado and

Mondays, Tuesdays and Fridays. In its quarterly

Correio do Povo newspapers, in addition to the

edition – July / August / September – the Revista

specialized media and insurance market websites.

Consumidor Teste, published advertisement that

Interviews for clarifying as regards the insurance were given, highlighting, amongst the subject

prioritized analyses, statistics and environments related to A Hurricane Called C Class.

matters approached, the following: growing

All the actions developed by the Sindseg RS

outlooks for the insurance market, insurance

in the year of 2011 were also widely divulged

before the occurrence of natural catastrophes,

on

increase in robbery of women’s vehicles, Motor

economics and business, opinion policy makers

Insurance and Property Insurance, amongst others.

and consumption.

websites

of

the

insurance

market,

of

Trade Union of the Companies of the States of Rio de Janeiro and Espírito Santo

Executive Board

Audit

President : Luiz Tavares Pereira Filho

Oliveira Moser, Murilo Setti Riedel e Wallace

Vice Presidents: Fabio Lins de Castro , Oswaldo Mário Pêgo de Amorim Azevedo, Lúcio Antônio and Marques e Roberto de Souza Santos Directors: Claudio

Carlos

Armando

André Mele

Guerra

Barreiros,

Bastianelli  , Dirceu

Tiegs , José Carlos Lyrio Rocha , Laur Fernandes Diuri, Luiz Antônio Mac Dowell da Costa and Luiz Augusto Momesso

244

Committee

–

members:

Fábio

de

Barros Campelo; deputies: Alexandre Petrone Vilardi, Denise Thomas de Carvalho e Sérgio Carvalhaes de Brito Representative of the National School of Insurance: Renato Campos Martins Filho Executive Director: Ronaldo Mendonça Vilela

Institutional actions

Trade Union to fully implement the law of the

In 2011 year, the Trade Union of Private

junkyards, a pioneer initiative amongst all the

Insurance, Reinsurance, Open Private Pension

state legislations directed to the fight against

and Capitalization Companies of the States of

criminal actions.

Rio de Janeiro and Espírito Santo continued the

According

agreement entered into with the Denouncement

20% of the vehicles robbed and stolen is

Hot Line to keep a specialized center to receive

directed to the almost 440 junkyards operating

and to deal with the vehicles robbery and theft

in the Metropolitan Region, of which only

around the State of Rio de Janeiro. Working

56 were authorized.

24 hours a day, the center has been contributing

In 2011, the sixth year of operation, the Legal

to the improvement and a more efficient fight

Patio registered the accumulated number of

against the criminal actions, with results already

106,000 vehicles recovered and returned to their

shown in the indexes drop down of vehicles

owners. Situated in 40,000 square meters area,

robbery and theft within the State.

in the district of Deodoro, Metropolitan Region

In addition to this initiative, from September

of Rio de Janeiro, and in the city of Búzios, the

to

Union

Legal Patio is a result of partnership amongst

broadcasted campaign stimulating the population

the Trade Union, the State Department of

engagement in the effort of the public safety

Safety and Detran of the State of Rio de Janeiro.

authorities to find and to recovery the robbed

Since the beginning of the activities, the Legal

and stolen vehicles. Posters were applied upon

Patio provided an economy of more than R$165

the rear windows of the buses of 20 routes that

million to the insurance companies that operate

pass through the Center and North regions of Rio,

Motor insurance, according to projections of the

with the following message: Did you see some car

patio administration.

abandoned? Denounce it: 2253-1177.

Once more, on December, the Trade Union

On April, 2,000 parts taken in junkyards closed

delivered solemnly the Medalha do Mérito

by the police were destroyed by the Police

Segurador, granted in the year of 2011 to the

Department of Vehicles Robbery and Theft

following personalities: Eduardo Baptista Vianna,

(DRFA), in the shed situated in the district of Irajá.

former president of Grupo Bradesco Seguros;

Totally reformed by the Trade Union of Private

Sérgio Augusto Ribeiro, former vice president

Insurance, Reinsurance, Open Private Pension

of SulAmérica Seguros and former president

and Capitalization Companies of the States of Rio

of Fenaseg; and the judge Sérgio Ricardo de

de Janeiro and Espírito Santo, such warehouse

Souza, president of the Association of Judges of

located in 4,500 square meters area, became to

Espírito Santo.

November

2011,

the

Trade

to

the

DRFA

statistics,

around

count on space intended for an extension of the DRFA and 40 boxes for identified storage of parts

Educational actions

recovered by the police.

On april, it was held in Espírito Santo the

The project for using such parts warehouse

Technical and Legal Seminar, promoted by

includes a series of measures, supported by the

the Bench School of Espírito Santo – EMES

245

and the National School of Insurance, sponsored

in addition to the basic laws, general normative

by the Association of the Judges of Espírito

acts, deemed as relevant for guiding the reader

Santo (Amages), and organized by the Trade

as regards the structure and operation of the

Union of Private Insurance, Reinsurance, Open

insurance market. The publication also includes,

Private Pension and Capitalization Companies of

in addition to CNSP Resolutions, as well as Susep

the States of Rio de Janeiro and Espírito Santo.

and ANS normative acts, the precedents of the

The meeting counted on four thematic panels,

Federal Supreme Court (STF) and Superior Court

as follows: Damage Insurance in the Civil Code,

of Justice (STJ), inherent to the insurance market

Personal Insurance and Private Pension Plans,

activities. In order to ease the consultation, the

DPVAT Insurance and Health Insurance. At the

book also includes a thematic and remissive index

end, the minister João Otávio de Noronha, of the

that indicates where is located the matter or the

Superior Court of Justice, gave lecture on The

referred author.

Suicide and the Personal Insurance Agreements –

In the year of 2011, the annual edition of 30,000

Contractual and Social Issues. The event counted

copies of the booklet Estatísticas de Mercado was

on the attendance of 5 appellate judges and

kept, produced and published since 2001 by the

courts of different instances.

Trade Union, as part of the knowledge diffusion

On September, in the Law School of the Cândido

guidelines on insurance, capitalization, and open

Mendes University, in the State of Rio de Janeiro,

private pension activities. The publication of the

the Trade Union promoted the lectures cycle

Jornal do Sindicato was also kept in 2011 year,

with the appellate judge Sylvio Capanema on

by monthly editions, with copies distributed

Insurance Agreement in the Civil Code. The event

to institutions, professionals of the market and

was attended by 130 law students, and presented

judges, in Rio de Janeiro and Espírito Santo, and

again in Vitória, in October and November, in the

other States. The article O Seguro em Sua Vida,

Law Shcool of Vitória (FDV), with the attendance

a periodic publication in the O Dia, a carioca

of 250 students.

newspaper, was therefore kept. Amongst the themes addressed to, are the following: the

Communication actions

recovery of robbed and stolen vehicles issue,

On October, the Trade Union, in partnership

criminal actions, DPVAT insurance and further

with the National School of Insurance, launched

themes of equivalent relevance.

the edition of 2,000 copies of the book Legislação Básica de Seguros, Previdência Privada e Capitalização. Such publication comprises,

246

Trade Union of the Companies of the State of Santa Catarina

Executive Board

The Trade Union was visited in its principal

President :  Paulo Luckmann

business office and in the working groups by Valmir Marques Rodrigues, commercial executive

Vice President : Marco Cabañero Directors : Rogério Spezia, Rogério Weber, Felipe Carvalho, Afonso Klueger, Fátima de Oliveira, Fabricio Cardoso, Jean Carlo de Borba and Sidnei André

director of Tokio Marine; Luiz Henrique de Menezes Durek, of HSBC–Brasil Seguros; Cláudio Pedroso Grecco, of Allianz Seguros; Mauro da Silva Pinto, director for planning and marketing of Confiança Companhia de Seguros; Rosiler

Audit Committee – members: Marcelo Zorzo,

dos Santos, of Horizon Servitas; Adilson Glau,

Edgar Anuseck Neto e Fabio Vanz Borges  ;

of Global Sindicância; Valdecir Figueiredo, of

suplentes: Ederson Daronco, Carlos Henrique da

Uniforenses Vistoria Veicular; Jean Evaristo, of

Cunha and Rodrigo Nogueira Chavantes

Minitec Serviços; in addition to representatives of the Lojacorr Rede de Corretores de Seguros,

Institutional actions

Precisão Prestadora de Serviços e Treinar Seguros.

The activities of the Trade Union of Private

The president of the Sindseg SC represented

Insurance, Reinsurance, Open Private Pension and

the entity in a series of events, amongst

Capitalization Companies of the State of Santa

them, the cocktail of the 40th anniversary of the

Catarina – SindsegSC were scheduled with the

National School of Insurance; the Insurance

following topic: Catarinense Insurance Market –

Brokers Meeting (Ecoseg), held in the Balneário

in the Consumer Era, and whose purpose was to

Camboriú; and the celebration of the 87th

make the insurance more understandable to the

anniversary of the Sindseg – PR/MS. The vice

consumer, through the online media, lectures,

president, Marco Cabañero, represented the

campaigns, newsletters and other instruments,

president and the entity in the graduation party

with actions promoted in the main Cities of the

of the Course for Insurance Brokers Qualification,

State of Santa Catarina: Florianópolis, Blumenau,

in the City of Blumenau.

Canoinhas, Chapecó, Criciúma and Joinville.

On June 3rd, it was held the commemorative

In the year of 2011, the Sindseg SC held 241

dinner for the 21st anniversary of the Sindseg SC

meetings — with working groups, committees,

and the 87th anniversary of the Paranaense and

government bodies, civil and military police

Santa Catarinense Mixed Committee on Insurance,

departments,

board

the first institution to represent the insurance

and partners entities — and provided online

industry in the State of Santa Catarina. At that

service to consumers, opinion policy makers

time, the vice president of the Sindseg – PR /MS,

(students), brokers and service providers, through

Moacir Abbá de Souza, delivered to the president

the Fale Conosco.

of the Sindseg SC, Paulo Luckmann, a copy

advisories,

executive

247

of the first working minute issued by the

On April 20th, where the entity celebrated one

Committee, a document dated 1924. Also in June,

year of the website www.sindsegsc.org.br, several

the Sindseg SC paid homage to the Sincor SC, for

news on the tools available to the internet users

the 50 years of effort and dedication in favor of

were divulged on the Sindseg SC Newsletter.

the insurance market in Santa Catarina.

In May, the Sindseg SC was one of the entities interviewed by the Mercado Blumenau magazine

248

Communication actions

to talk about the proactive action of the insurance

With the attendance of the president, directors

companies in emergency situations, such as those

and advisors, the Sindseg SC gave interviews to the

occurred in 2008, and on mutualism. The panel on

following medias: RBS TV, Ric Record, Furb TV, TV

Climate Changes, promoted by the Sindseg SC, in

Galega and TV Brasil Esperança, amongst others.

the City of Joinville, held on September 19th, was

The subject matters approached in the interviews

highlighted in the Seguros em Foco magazine.

were the relation between the insurances and

Two more printed and online editions (32nd and

natural events, fraud against insurance, heath

33rd) of the Notícias Sindseg SC newsletter were

and law program, social responsibility, climate

published. From August, the editions became to

changes and other highlighting topics of the

be available online only.

entity. In January, the president of the Sindseg

In October the first edition of the Sindseg SC

SC, Paulo Luckmann, gave interview to the

magazine was launched, distributed at no charge,

CNseg website on the following subject matter:

with 5,000 printing edition, approaching subject

Catastrophe – Lessons of Santa Catarina.

matters of national and regional scope, and

From January to October, the Capital Intelectual,

also

of the Sindseg SC website, interviewed 20

and working groups.

personalities

market,

The website www.sindsegsc.org.br was accessed

highlighting the president of the Sincor SC, Odair

by 51,381 people, being 127,958 pages envisaged,

Roders, entrerviewed in the Insurance Broker Day.

visited by 63 countries | territories. From the

During March, paying homage to the International

total of accesses, only from Brazil the website

Women’s Day, there were a series of actions

registered 49,682 visits, from 588 Cities. From

for the female public, with the following

the ten Brazilian Cities that accessed the website

theme: Being Woman is Being Safe. Amongst

a large number of times, the City of São Paulo

them, the newsletter Destaque das Associadas

(11,172) is at the top of the list, followed by the

published 14 news on products of the associated

Cities of Blumenau (8,913), Rio de Janeiro (4,645),

insurance companies directed to the women

Florianópolis

and

Horizonte (1,623), Curitiba (1,443), Porto Alegre

the

of

Capital

the

catarinense

Intelectual

interviewed

themes

analyzed

(2,319),

by

the

Joinville

committees

(1,816),

Belo

two women | personalities of the catarinense

(1,435), Brasília (1,097) and Chapecó (959).

market, namely: Siméia Heleodoro, administrative

637 news on the market and 339 news on

manager of the Sindseg SC, and Marizeli Boldo,

associates were divulged, and 47 editions of the

Teaching Coordinator of the National School

Sindseg SC Newsletter, 23 Oportunidades de

of Insurance.

Talento Humano, 11 Destaque das Associadas,

10 videos on the Sindseg SC TV, 6 social

July : Lecture on How Works the Process of Risks

and

campaign,

Analysis and Underwriting of Personal Insurance,

and 5 surveys on themes, such as, insurance

given by Samy Hazan, held on Jul 12th, in the

especially intended for the female public, climate

Himmelblau Hotel, in the City of Blumenau, with

changes, technology and social responsibility,

an audience of more than 100 people.

environmental

responsibility

were published. Educational actions April : Lecture on Technology and Opportunities in Insurance, given by Eduardo Dal Ri, on Apr 7th, in the City of Blumenau, attended by 157 professionals of the market. The same lecture counted on the attendance of 105 people, on Jun 28th, in the City of Joinville. June : Beginning of the Program for Development of Insurance Executives (PDES), being the first stage held in the City of Blumenau that counted on the attendance of 33 executives, with the lecture on Behavior in the Corporate Environment, given

August : Panel on Climate Changes, in the City of Chapecó, held on Aug 1st, with lecture given by the expert Juarês José Aumond. Lecture on Leadership and Self Knowledge, given by Luciana Brunelli, held on Aug 23rd, in partnership with the National School of Insurance, in the City of Blumenau. September : Panel on Climate Changes, in Joinville, held on Sept 19th, with lecture given by Juarês José Aumond. Lecture of the president of the National Federation of General Insurance – FenSeg, Jayme Garfinkel, held on Sept 22nd, in the Himmelblau Hotel, in the City of Blumenau, attended by 200 professionals of the market.

by Eliane Wanser. The, second stage, held in the

November Panel on Climate Changes in the

City of Florianópolis in November, counted on 35

City of Criciúma, held on Nov 7th, with lecture

attendees. Also in June, the Working Group of

given by Juarês José Aumond. The project, that

the City of Criciúma / Sindseg SC was one of the

initiated in the year of 2010 with lecture given

supporters of the Vehicles Identification Expertise

in the City of Blumenau, already achieved more

Course in the region.

than 1,000 people.

249

Trade Union of the Companies in State of São Paulo

Executive Board

against violence in the Forums on Citizenship, that

President : Mauro César Batista

comprises proposals and actions of the society

Vice Presidents : Casimiro Blanco Gomez and Isair Paulo Lazzarotto Directors : Mário Jorge Rodrigues Coelho da Cruz, Issei Abe, Paulo Tavares, Mário Jorge Pereira, Matias Antonio Romano de Ávila and Carlos André Guerra Barreiros

in the discussions with the purpose to reduce the criminality. The president of the Sindseg SP, Mauro Cesar Batista, is member of the Board of Directors of the Institute and the executive secretary, Fernando Pedroso Simões, composes the Executive Board of the entity. The Sindseg SP keeps under the care of a bailee,

Audit Committee – members: Waldemir Aparício

the parts taken by actions made by the District

Caputo, Celso Luiz D. de Paiva, Olívio Luccas

Attorney’s Office and the Civil Police Department

Filho  ; deputies: Paulo de Oliveira Medeiros,

in the years of 2001 and 2002. From ten cases,

André Marino Gregori and Pedro Jorge de

there are three that wait for judicial decision for

Almeida Albuquerque

conclusion. In 2011, the Trade Union continued

Permanent Management Committee (advisory

ceding the use of its facilities for other institutions,

body of the Executive Board): Benedito Luiz Alves

amongst them, Susep, that carried out internal

Dias e Hélio Kinoshita

event directed to its employees. The Agência SegNews used the auditorium of the

250

Institutional actions

Trade Union to hold several meetings and events

The president of the Sindseg SP and members

on themes that are relevant for the insurance

of

market.

the

Executive

Board

attended

ordinary

Insurance

companies

and

market

meetings of the executive boards of the sectorial

associations carried out closed events.

federations, of the National School of Insurance

The Sindseg SP also kept financial and operational

and of the Seguradora Líder DPVAT, cooperating

support

in discussions, debates and ideas exchange,

highlighting the Brazilian Society of Insurance

seeking to improve the activities of such entities.

Sciences (SBCS), The Group Life Club (CVG)

The Sindseg SP, since the year of 2000, through

and

its associates, has been contributing financially to

Technicians (APTS).

the Instituto São Paulo Contra a Violência, whose

The relationship and partnership with the Center

Denouncement Hot Line service aims at fighting

of Experimentation and Road Safety (Cesvi) was

against the practices of the organized crime,

kept, supporting the No More Accidents action,

narcotics traffic, maltreatment against children,

whose logo is posted in the Trade Union website,

cargo and vehicles robbery, amongst other

with information on the number of fatal and

felonies. It also supports the entity in its actions

non-fatal victims of traffic accidents and the

the

to

the

Paulista

insurance

market

Association

of

entities,

Insurance

respective economical impact. The Sindiseg SP

The Legal Affair Forum met, on regular basis,

also supports, operationally, the Clube do Bolinha,

intended for discussing questions related to

a tradicional association of São Paulo.

the laws in force and bills, in addition to construe the several rules published by the

External committees

regulatory agency. The Motor Forum dealt

Similar to previous years, on January 2011, the

with subject matters related to legal standards,

Sindseg SP attended the Committee on Wage

practices of suppliers, handling of salvages,

Bargaining that includes, on behalf of CNseg,

recovery of vehicles robbery and theft, losses and

a group composed by the trade unions and

fighting against frauds. The forums kept focused

insurance companies that represent the patronage

on the service provided to the affiliates, aiming

and other group of the Federation of Insurance

at obtaining from its practitioners an exchange of

Employees and the Trade Unions of the Insurance

knowledge and regional matters, or of preparation

Companies Employees of the State (Fenaspic). Such

to discuss in the national scenarios by supporting

Committee deals and establishes an agreement

the Federations.

entered into by collective pact, for adjusting

On May 10th, the results of the 17th Research

salaries and benefits of the insurance, private

on

pension and capitalization companies employees.

Resource Management Policies were presented,

The Executive Board of the Trade Union kept the

coordinated in partnership with the Forum on

support to the relationship with the insurance

Human Resources and the Sinerhgia Consultoria.

brokers and its trade union entity, the Sincor SP,

The research presents, through charts and

holding monthly meetings of the Inter-Trade

statistics, the consolidated results related to the

Union Committee composed by representatives

practices and policies adopted by the insurance

of the insurance companies and the brokers, to

companies for salaries and benefits, aiming at

clarify the existent practices as regards the prices

supporting the HR management and being the

policy, commercial conditions, new markets and

basis for the professionals of the market and the

products, losses adjustment, ethical performance,

executives of the insurance companies.

amongst other operating issues.

The Sindseg SP keeps for its associates a

The Brazilian Bar Association/SP (OAB/SP) invited

permanent legal and labor advisory answering

the Sindseg SP to compose the Committee on

questions and providing clarifications, if necessary,

Fight and Prevention Against the Use of Narcotics

as regards the collective pact and subject matters

and Related Substances, and the attorney, Antonio

related to labor.

Penteado Mendonça, was appointed to represent

The Trade Union kept supporting the online

the trade union.

meetings of the two videoconference rooms in

Compensation,

Benefits

and

Human

the principal business office. The meetings were Technical actions

held by members of the insurance companies

The internal focus groups existent as from

whose principal business office is in São Paulo,

May 2007 were kept, with performance focus

and members of CNseg, FenSeg, FenaPrevi and

separated into subject matters of the insurance

FenaSaúde, with principal business office in the

companies concern.

State of Rio de Janeiro. This technology allows that

251

the participants reduce the expenses, preventing

to insurance in general, private pension and

trips and contributing to increase the productivity

capitalization.

translated into time earned and costs reduced. In the year of 2011, 380 meetings were held by

External seminars

videoconference in the principal business office

CIEE Seminar - Theme discussed : The Insurance

of the Sindseg SP, between the Executive Board and the Technical and/or Thematic Committees, being 132 meetings of CNseg, 118 of FenSeg, 83 of FenaSaúde and 57 of FenaPrevi. Communication actions The communication program was continued with the publishing of three new editions of the Notícias Sindseg newspaper, approaching subject matters of the sector concern. The Sindseg SP website, updated daily, presented news on the sector and the insurance activity, in addition to the major matters broadcasted in the media. The columnist, Antonio Penteado Mendonça, wrote 44 unpublished articles on insurance, posted weekly on the website. A weekly newsletter on the media analysis was developed in 2011 year, and has been published from September 26th, with the purpose to monitor the major facts on the insurance market. The digest,

252

Market – A School-Company Integration Center Professional Alternative, on August 24th, with the attendance of 250 people. The president of the Sindseg SP, Mauro César Batista, gave lecture on the Insurance Activity – Growing + Professional Potential. The event was coordinated by the attorney, Antonio Penteado Mendonça, and counted on the attendance of Mario Jorge Pereira, director of the Sindseg SP, Marcio Pires, of the Sincor SP, and José Roberto Macéa. Fraud Management in the Insurance Market: A Cesvi event, held on June 30th, with sponsorship by the Sindseg SP. Lectures and Lecturers: Legal Issues Related to Fraud – Angélica Carlini (Carlini Advogados); Statistics and Actions Against Fraud Leonardo Girão (Central of Services and Protection to Insurance of CNseg); Frauds – Márcio Montesani (Skill Center) and The Work of Inquiries against Frauds – Roberto Minori (Minori Consultoria).

written from the monitoring of the printed and

Abepolar Seminar – Climate Changes and

online media, seeks to shorten the main themes

Civil Defense: Held jointly by the Abepolar,

noticed by the press, amongst them, the regulatory

Polytechnic School of the São Paulo University,

changes. The reports show the development of

State and Local Civil Defense and Technological

the subject matter on the media, with detailed

Research Institute (IPT), on November 30th,

analysis on the major communication channels

sponsored by the Sindseg SP, and attended by

and spokespersons placement. The analyses are

renowned experts. It was the fifth edition of the

made in a contextualized way, seeking to show

National Meeting on Climate Changes and Civil

the rebounding extension of the news and their

Defense, and the following subject matters were

possible consequences for the sector, advancing

discussed: Recent Catastrophic Weather Events

probable effects in the following weeks.

and Climate Prognostics for the Raining Periods

The Trade Union keeps records on the associated

of 2011 / 2012; Preparation of the Civil Defense

companies and information on the insurance

to Face the Occurrences in the Next Years; Civil

legislation for the knowledge of activities related

Defense and the Climate Changes; Management

Systems of the Geological Risk Areas; Mapping

information for the decision make on the risks

and Managing the Areas Sensitive to Sliding

underwriting and/or losses adjustment.

in the City of São Paulo; Erosion of the State of São Paulo; Risk Management System – Whole View; Risk Underwriting Criteria and Stimulus to Introduction; Learning with the Environmental Accidents; Natural Disasters; The Importance of the Risk Control within Confined Spaces and Relative Erosion of the Sea Level.

August: Lecture on Solvency II – Practicle Issues, promoted by CNseg, on Aug 1st. Lecturer: Rita Costa, senior manager of the Financial Advisory Services, from the KPMG Portugal; APTS Seminar on The Insurance Judicialization Cost, held on Aug 10th. Coordinator and lecturer: Antonio Penteado Mendonça. September : Lecture on Losses of the Fleet Insured

Events of related entities

by Regions, Vehicles Categories and Models,

In the calendar year of 2011, the Sindseg SP

given by the Siscorp on Sept 21st, supported by

supported and sponsored the following events of

Sindseg SP.

the insurance market:

October: APTS Seminar on Motor and Home/Housing

February : APTS Seminar on Brazilian Economics

Losses, held on Oct 27th. Coordinator and Lecturer:

and the Insurance Market – 2011 Outlooks,

José Roberto Macéa.

held on Feb 16 . Lecturer: Acácio Rosa de th

Queiroz Filho, president of Chubb Seguros. May :  APTS

Seminar

on

Private

Pension

November : Salvage Forum on Get an Overview on Salvages, held by the Sindseg SP, supported by FenSeg,

–

on Nov 7th. Coordinator and Lecturer: Adhemar Fujii,

A Multidisciplinary View, held on May 19th.

advisory of FenSeg.

Coordinator: Maria Helena G. Prado; APTS

December : 1st Seminar on Heavy Vehicles, Cargos

Seminar on Loss of Profits, held on May 26 . th

Coordinator: Bruno Piagentini.

and Road Implements, held by the Sindseg SP, in partnership with FenSeg, on Dec 5th. Themes

June:   APTS Seminar on Development of the

and Lecturers: Legislation – Neuto Gonçalves

Agricultural Insurance in Brazil, held on Jun

(NTC

9 . Coordinator: Cid Carlos Andrade Junior;

Gallani (State Department of Highways of São

APTS Seminar on The Healthcare Private Plans

Paulo/DER); Research: Heavy/Cargoes – Almir

and Insurances, held on Jun 16th. Coordinator:

Fernandes (Cesvi); Risk Management – Reinaldo

Ariovaldo Braco.

Lima (Trade Union of the Accounting Services

July : National Record of Losses (RNS) Workshop

Companies of the State of São Paulo/SP (Sescon/

– Property Risks and Cargo RNS, promoted by the

SP); Road Implements – Mario Rinaldi (National

Central of Services and Protection to Insurance

Association of Road Implements Manufacturers

of CNseg, held on 21st, to present the systems

(Anfir); Vehicles / Cargoes / Implements Robbery

that enable the integration of the losses data of

–

the associated insurance companies, noticing

(Department of Inquiries on Vehicles and Cargoes

coincidences

Robbery and Theft (Divecar), of the Inquiries

th

amongst

losses

that

indicate

evidences of possible frauds, providing relevant

&

Logística);

commissioner

Supervisory

José

Antonio

–

Antonio

Nascimento

Department on Organized Offense (DEIC).

253

National Trade Union of Open Private Pension Entities

Executive Board

through the Secretariat of Human Resources of the

President : Francisco Alves de Souza

Ministry of Planning, Budget and Management,

Vice President : Milton Amengual Machado

with the purpose to aggregate to the Integrated

Directors: Nilton Celente Bermudez, Jair Beltrami,

System

Everson Oppermann, Antônio Túlio Lima Severo Jr

(SIAPE), processor of the payroll for servants

and Carson Alves Carvalho

and pensioners bound to the Executive, the

Audit Committee – members: Carlos José Monteiro Chaves, Luiz Osório da Luz Silveira e Marcos Vinícius Fernandes Vieira; deputies  : Silvania de Souza Oliveira Soares, Aldo Faleiro and Prescildo de Araújo Nannetti The Sinapp is patronal trade union civil association that

represents

the

Open

Private

Pension

economic class around the national territory, with principal business office and venue in the City of Rio de Janeiro. In 2011 it was created in the Sinapp structure, the position of executive director, reported to the president, with the duty to direct the entity according its By-Law, to manage the social property, to care of the fixed assets and the facilities, to extend the services offer to the associates, reviewing, analyzing, extending and proposing adjustments in the administrative procedures in force in respect of the income sources. The executive director of the Sinapp is

Human

Resources

Management

Management Computerized System of Payroll Loan Limit, intended for improving the consignations systematic in the Executive, encompassing all the consignee entities authorized by the SHR to operate in payroll consignations. In the year of 2011, the Collective Ombudsman Service of the Sinapp, established in 2005, answered to 513 demands of clients from the 11 associated entities, with high satisfaction index, as much for the companies as the participants and assureds. From the total number of demands, 287 were pertinent, the equivalent to 56%. The contact made available for the clients is made through the following channels: website, email, letter, fax, personal service in the Sinapp or by telephone through the telephone number 0800 703 1989. On November 2011, it was held specific meeting to discuss new rules with the purpose to match the procedures used by the Sinapp with the

Josemar Lopes Sampaio.

legislation related to the trade union contribution,

Institutional actions

progressive table and the criterion to adjust the

On December 15 , the Technical Cooperation

table, with legal effects from 2012.

Agreement entered into by the Sinapp and the

During 2011 year, Sinapp performed the political

Brazilian Association of Banks (ABBC) with the

and institutional representation in the State

Union, was once more renewed for 12 months,

and Municipal government bodies aiming at

th

254

of

being approved the single value to develop the

including in the legislations that regulate the

of income for the Trade Union. Dozens of new

payroll consignations of active and inactive civil

consignees entities adhered to the system during

servants, and of pensioners of civil servants,

the year of 2011.

authorization for the Open Private Pension Entities may offer their products and services upon

Performance against exclusiveness

consigned payment, since this form of collection

in the consigned

is safe and of low cost, compared to other

Aiming at preventing the proliferation of the

payment modalities.

exclusiveness to certain financial institution may operate in the consigned, in accordance with

Sinapp Centralizer System

the Circular no. 3.522, dated January 14th, 2011,

By seeking constantly best conditions to carry out

published by the Collective Executive Board of the

the consigned operations, the Sinapp

Brazilian Central Bank, the Sinapp brought some

entered into partnership with Consist e CSANet,

legal suits against the exclusiveness in the credit

companies that hold the computerized system for

consigned, due to the Municipalities of Campinas,

controlling the payroll loan limits in the scope of the

Guarulhos, MauĂĄ and SĂŁo Bernardo do Campo/SP,

Federal Executive Power bodies, that constituted

being successful in Guarulhos, already confirmed

in making available infrastructure of hardware

by the Justice Court of SĂŁo Paulo.

and software required for the EAPCs, insurance

It is important to highlight that several market

companies operating Personal Insurance, EFPCs,

segments that consign in the payroll their products

cooperatives, associations, servants club and

and services, amongst them may be highlighted

other related institutions, irrespectively of being

the Open Private Pension Entities, insurance

or not affiliated to Sinapp.

companies operating Personal Insurance, health

The system named Sinapp Centralizer allows that

plans operators, associations, trade unions,

the institutions deal with in real time, without

representative clubs, credit cooperatives, financial

interruption, during 24 hours a day, all days of

institutions, amongst others, are benefited with

the week, with more safety, with agility and in an

the measured adopted by the Sinapp.

economic way, in addition to provide new source

255

Social Balance Sheet 2011

Summary 260 Social Responsibility of the Companies 260 Actions that drive the social responsibility and the sustainable development in the market 262 Social responsibility and sustainability within the companies 270 Social Responsibility

316 Return to Society 316 The total of the return

320 General and

to Brazilian society in

administrative

2011 represents almost

expenses and

40% of the company’s

commissions

net income

318 Statement for the added value

accumulated reserves 325 Compulsory transfers of the DPVAT

321 Distribution of 316 Recomposition

324 Savings and

the added value 323 Taxes and contributions

Insurance

326

338

Human Resources

Equity Structure

326 An investment generating value for the company

338 How the insurance market benefits the

329 Distribution of the Funds 330 Education level

Brazilian economics 339 Assets and Rights | Commitments

331 Companies | Employees 337 Insurance Brokers

340 The Segments 342 Insurances Segment 344 Motor Insurance 346 DPVAT Insurance 350 Personal Segment 354 Supplementary Health Segment 366 Capitalization Segment

and Undertakings

Actions that drive the social responsibility and the sustainable development in the market Corporate social responsibility is the management

the insurance activity, the so-called Brasília Letter,

way defined by the ethical and transparent

translated into an unpublished and consensual

relation of the companies with all the public

joint action by the companies of the market in

of its relationship and by the establishment of

relation to the economic and social responsibility

corporate targets that will drive the sustainable

of the insurance industry before the productive

development

agents and the Brazilian population.

of

the

society,

preserving

environmental and cultural resources for the

Since then, the companies of the market have

next generations, respecting the diversity and

been increasingly engaged in the worldwide

promoting the reduction of the social inequalities.

agenda that discusses the social responsibility of

Other side of social actions is the development

the companies and the sustainable development

of internal projects with the engagement of

of the planet. In 2009, CNseg and the Trade Union

employees in voluntary actions. Such initiative

of the Insurance Companies for the States of Rio

also requires considerable efforts in order it

de Janeiro and Espírito Santo signed a Letter of

may be introduced, since the company needs

Intents with the Ministry of the Environment,

to provide free time for the volunteers’ practice

being recognized as Letter of the Green

by its employees, who should be trained and

Insurance, whose purpose was to outline policies

committed, as well as should have their actions

for the introduction of social and environmental

evaluated subsequently.

responsibility actions, intensifying the position of

The companies that are already socially committed

the market in the preservation of the environment.

work through diversified organizational structures

The document became the major reference for

and, each in its own way, conduct different

the strategic position of the large companies in

projects that offer interesting results to the

the market, which created specific departments

community. Some of them work successfully by

to deal with themes related to social and

means of partnerships and supports to private

environmental issues.

foundations, cultural and artistic associations,

The insurance activity, by nature, was always

non-governmental organizations (NGOs) and

in accordance with the sustainability, since it

further entities.

identifies and manages risks, protects lives and properties, ensuring peace of mind and more life

260

Initiatives taken by the market towards

quality to the consumers – in addition to be an

to sustainability

important source of funds for the development

The first step of the Brazilian insurance market

of social projects of the government, through the

towards to a socially responsible performance was

constitution of its technical provisions.

in 1992, with the statement of principles to guide

In 2011, a set of principles aligned with the

purposes for the development of the sustainable

social and governmental issues for the strength,

insurance was presented and discussed during

resilience and sustainability of the insurance

the PSI Regional Consultation Meeting for Latin

industry and the economics as a whole.

America and the Caribbean, of the United Nations

The initiative of the PSI counts on the support

Environment Programme (UNEP), held in São

of CNseg that has been inviting insurance

Paulo, in May.

companies, health plans operators, open private pension entities and capitalization companies to

Principles for Sustainable Insurance (PSI)

participate actively on this debate, to promote

The meeting was part of a global consultative

the adoption and support for introducing

process that resulted in meetings held on several

the principles.

countries around the world, by the United Nations

By adhering to the PSI, the insurance companies

Environment

Initiative

are publicly committing to adopt and to put

(UNEP FI) — the United Nations arm intended

into effect the principles within their strategic

for the sustainability —, in cooperation with

and operational management, to promote the

the participants of the insurance companies,

sustainable development of the insurance market

regulatory agencies, insurers federations and the

– one of the major economic markets all over

further parties concerned, in order to outline the

the world.

four Principles for Sustainable Insurance and to

Also in accordance with the worldwide actions

ease the understanding and the integration of

in favor of the promotion of the sustainable

the major issues associated with the Environment,

development, CNseg created a brand that shows

Society and Governance (ESG).

the concern of the insurance industry in relation

Such principles — that were launched during

to the environmental, social and corporate

the United Nations Conference on Sustainable

governance issues, in addition to meet the

Development, the Rio+20 Conference, held

initiative that resulted in the adoption of the

on June 2012, in Rio de Janeiro — mirror the

Principles for Sustainable Insurance.

increasing

Programme

relevance

of

Finance

the

environmental,

261

Social responsibility and sustainability within the companies Research carried out by CNseg amongst the

designed to develop social responsibility and /

companies of the insurance market — that represent

or sustainability actions;

74% of the annual revenue of the segment — showed

of Ethics and Conduct; and 48% created internal

that in 2011, 73% of them counted on a department

programmes intended for the volunteers.

With volunteers programme

With code of ethics and conduct

91% adopted a Code

No 9%

No 52%

Yes 48%

Yes 91%

With department designed to develop Social Responsibility and / or Sustainability actions

No 27%

Yes 73%

262

Most of the companies researched (62%) are large

national and 24% are affiliated with companies

size companies, 26% medium size and 12% small

abroad. A significant percentage of them (73%)

size. Amongst such companies, 94% are private

are not bound to any economic group, 20%

companies, against 6% that are publicly-traded

are bound to banks, and 7% are bound to

companies. In respect of the origin, 76% are

reinsurance companies.

Size of the company

Corporate capital structure Publicly-traded company 6%

Small 12% Large 62%

Medium 26% Private company 94%

Origin of the company

Economic group

Banks 20%

National (Brazilian) 76% Foreign (affiliated with companies abroad) 24%

None 73%

Reinsurance companies 7%

263

Over the year, half of the companies researched

of them (73%), without considering private

used the benefits of the tax incentive laws (Rouanet

co-sponsorships in such initiatives. Only 9%

Law, Foundation for Childhood and Adolescence,

received support given by the government in the

e Sport Incentive Law), to sponsor projects and

social projects developed over the year.

actions in the field of social responsibility – most

With co-sponsorship in the project / social action

Yes 27%

No 73%

264

With partnership with the government in the project / social action

Yes 9%

No 91%

Projects Areas Amongst the companies engaged in some

year were introduced 39 projects covering several

social project in 2011, 32% committed by own

areas including, but not limited to citizenship,

initiative and 68% did not design the project

environment,

– their participation was only by means of

professional qualification and health.

education,

sport,

culture,

art,

sponsorship or support. Altogether, during the

Health 10%

Projects Areas Professional qualification 8%

Others 8% Citizenship 13% Environment 5%

Art 13%

Education 13%

Culture 20%

Sport 10%

The projects benefited, mainly, people from low-income communities, children and adolescents, students, elders and sick people, in addition to reach the society as a whole. From such initiatives, 47% had the duration extended over the year of 2011,

33% has been taken in specific days or months, and 20% has duration continued. The great part of the projects (67%) was totally financed by the companies and counted on the engagement of 39% of the employees and 44% of volunteers.

People benefited / favored by the projects

Duration of the project

Sick people 3% Students 8% Adolescents 19%

Children 24%

Elders 3% Others 8% Society as a whole 19%

Low-income communities 16%

Duration extended over the year of 2011 47%

Duration continued 20%

In specific days or months 33%

265

The company financed totally the project

Employees engaged

No cost 6% Yes 27%

Yes 39%

Volunteers 44%

No 67%

No 17%

Relationships It is not part of the routine of most of the insurance

policies to hire suppliers and 77% use processes

companies to offer agreement advantages or

to monitor these partners. Amongst these

benefits to the assureds who adopt sustainable

companies that monitor their suppliers, 26%

actions – only 24% of them take these initiatives

examine the processes annually, 17% bi-annually

into account. But, otherwise, 78% count on

and 9% monthly.

Agreement advantages or benefits offered to the assureds who adopt actions or complied with targets intended for the environmental protection or sustainability

The company counts on policies to hire suppliers

Yes 24%

No 76%

266

No 22%

Yes 78%

The company uses processes to monitor its suppliers / providers

How often the company carries out audit / inspection of the processes to monitor the suppliers Annually 26%

No 23% Others 48% Yes 77%

Bi-annually 17% Monthly 9%

The occasional breach of environmental issues

the audits are the following:

by the suppliers and service providers is not

bi-annually (11%), quarterly (5%) and annually (5%).

taken into account by 67% of the companies.

However, the occasional social and environmental

Nevertheless, 87% of them offer training for their

breaches of such professionals are not taken into

suppliers’ chain.

account by 90% of the companies.

The brokers are in the core of the companies’

The training of the brokers’ chain is a constant

attention: 80% of them count on processes to

within the market for 79% of the companies that

monitor these professionals and, of which, 64%

provide e-learning and distance learning (50%),

carry out monthly audits. The frequencies of

against 45% of in attendance courses.

Adoption of policy of acceptance for suppliers / providers due to the breach of social and environmental issues

The company makes training available for its suppliers’ chain

monthly (32%),

Yes 13% Yes 33% No 67%

No 87%

267

The company has processes to monitor the brokers

Having processes to monitor the brokers, the company carries out audit / inspection of them

No 20%

No 36% Yes 64%

Yes 80%

How often the company carries out audit / inspection of the processes to monitor the brokers Annually 5%

What kind of training is offered to the brokers

Bi-annually 11%

In attendance 45%

Quarterly 5% Others 47%

Monthly 32%

268

Both of them (e-learning – distance learning and in attendance) 50%

E-learning 5%

When the focus is the client, 67% of the companies

However, most of the companies (86%) do not

have monitoring processes and 61% carry out

adopt policies of acceptance for clients taking

audit in such processes bi-annually (65%), annually

possible social and environmental breaches

(10%), quarterly (5%) and monthly (5%).

into account.

The company has processes to monitor the clients

Having processes to monitor the clients, the company carries out audit / inspections of them

No 39%

No 33%

Yes 61%

Yes 67%

How often the company carries out audit / inspection of the processes to monitor the clients

Adoption of policies of acceptance for clients due to the breach of social and environmental issues

Annually 10%

Yes 14%

Bi-annually 25% Others 55% Quarterly 5%

No 86%

Monthly 5%

269

Social Responsibility In 2011, companies and trade unions, amongst other entities of the insurance market, intensified their actions in the social change, supporting and encouraging initiatives whose major commitment is the development of people and communities. The organizations — companies and trade unions — presented below, show the benefits generated by their actions this year. Whether due to the own care programmes, the incentive to the culture and leisure, or the adoption of philanthropic institutions.

ACE Seguradora The actions of the insurance company in the field

Also over the year, ACE made the insurance

of sustainability, in 2011, were developed focused

protection

on the environment, social reach of the market,

consumers, by distributing, for the first time,

social responsibility, arts and sport.

the insurance for users of pre-paid cell phones.

In relation to the environmental field, ACE

The personal accident insurance was offered at a

provided to Brazilian society the first insurance

monthly cost of only R$3.00, benefiting almost all

protection in case of pollution to the collective properties: ground waters, fountains, rivers, beaches, atmosphere, fauna and flora. This kind of protection has already been required by the most varied segments of the economics, since the other insurance coverages including the environment

270

accessible

to

173.6

million

of

the Brazilian social layers. Thereby, the company contributes in order that the insurance market exceeds its current limits, overly focused on the 19 million of the consumers of the A and B classes. Vivo, the ACE partner in this business, directs 1% of the insurance sales to social actions.

are limited only to the damages caused to

Vivenda da Criança

private properties.

The insurance practitioners began an ambitious

The internal environmental programmes led to

social campaign, in 2011, that aims at obtaining

the adoption of recycled papers and disposable

the self-sustainability of the Vivenda da Criança,

cups in order to save the life of 3.3 thousand

entity that assists monthly more than 4 thousand of

of adult trees and to avoid that about 300

needy people who live in Palheiros, in the poorest

thousand plastic appliances were intended for the

sub-city hall of the suburb of São Paulo. The name

sanitary landfills.

of the campaign is Rede de Amigos Nota 10.

The initiative congregates a great number of

Sponsorships

volunteers who are willing to grant R$10 per

ACE was the official insurance company of the

month, amongst professionals, suppliers, friends

Art Salon 2011, held on A Hebraica club, deemed

and partner companies. The sum collected is

as the most traditional and representative event

rather intended for the Vivenda da Criança

of the art segment all over the Latin America.

project, recommended by Unicef: the qualification

The company also sponsors, since 2009, the young

of new workers in accordance with the Young

tennis player Caio da Rocha Martins, 17 years old,

Learner Law.

who stood the first position in the ranking of the

According

for

each

2M1 category, in 2011, achieving the right to play

the

right

the most competitive category of tennis – the

to a compensation. When 200 young learners

1M1 – that promotes professional competitions.

are employed, Vivenda will not depend on other

In 2010, Caio has already finished the year

donations to keep working its social projects.

standing the first position of the 3M1 category.

young

to

the

employed,

legislation, Vivenda

has

Alfa Seguradora The Campanha Natal do Bem, held on 2011, was

The company Master Mídia Transportadora that

the first social responsibility action of Alfa that

also contributed to the initiative cooperating with

collected donations for two entities that assist

the transport of the items collected.

children who are under treatment for cancer:

In the event of the Casa Modelo of the capital,

Boldrini Hospital, in Campinas (SP), and the Casa

the insurance company counted on the support

Modelo de Apoio à Criança com Câncer, situated

of partner companies, such as, C&C (Home &

in São Paulo.

Building) and the SAT Company that together Mondial

promoted a party held on December 17th, with

Assistance (business partner of the insurance

recreation and the presentation of a juvenile

company) in the transport of the employees,

play written and staged by a group of employees

the panettones and toys donated were offered

from Alfa.

Through

the

participation

of

the

during a party promoted by Boldrini Hospital.

271

Grupo Allianz Seguros One of the insurance market leaders in the

In 2011, all the adolescents that attended the

Down Jones Sustainability Index, Grupo Allianz,

program got their first job.

extends its commitment with the society and the

The entity has been investing in new facilities to

environment to its units in more than 70 countries.

extend the assistance to the children between 4

In Brazil, through an initiative of the employees

and 6 years old. It will be 130 new opportunities,

from the company, it was founded the Associação

with infrastructure for classes of classical ballet.

Beneficente dos Funcionários do Grupo Allianz

The projection is that it will begin in July 2012.

(ABA), that contributes for the development of

272

children and adolescents from the community

Environmental responsibility

of Santa Rita, in Cangaíba, suburb of São Paulo.

The social and environmental responsibility concepts

Over 18 years, the entity has already assisted

were approached also in the Sustentabilidade

more than 50 thousand of young people in

Allianz website, (www.sustentabilidade.allianz.com.br),

complementary activities to the formal education.

launched, in 2011, that includes articles, research,

The Nova Vida project attends children from 6

studies and views of experts on subject matters

to 17 years old in activities, such as, plastic arts,

related to global issues. In the website, the internet

dances, computers and sports. The initiative is

user may access information on renewable energies,

evaluated by a satisfaction research within the

climate changes, health, mobility, safety in the streets

parents, by means of qualitative questions, with no

and population growth.

identification. The results show that the concepts

Intended for the internal public, the Educação para

learned in respect of environment, responsibility,

a Sustentabilidade programme discusses concepts

cooperation and value for the art and sport

related to the sustainable development with the

are applied by the children in the family and in

business departments of Allianz. The purpose is

the community.

to share actions to value in and out initiatives,

Under the protection of the entity is also the

to promote the adoption of best practices of

Qualificação para Adolescentes programme that,

sustainability to conduct the business and to develop

since 2007, makes available the admission of the

the individual responsibility.

young people in the labor market. They attend

The Allianz Seguros Journalism Award and the

classes given by teachers from the National Service

International Insurance Forum for Journalists are also

for Commercial Training (Senac) in the following

initiatives projected by the company to stimulate the

areas: Communication, Entrepreneurship, Labor

press to produce news on insurance and the global

Conduct, Business Administration, Health and

environmental changes. As part of the initiatives

Life

Business

is the investment of the insurance company in

Operations, Customer Service Excellence and

sustainable technologies within the new branches of

Personal Marketing

Porto Alegre, São José do Rio Preto and Ribeirão

Quality,

Technology

for

the

Preto – panels for capturing solar energy, furniture

book and policy. In 2011, 96% of the brokers and

made by certified wood and recycled material,

71% of the policies issued adhered to the electronic

recycling trashes in the external area and rain water

format of their printed material. This initiative

collection to use in the flush tanks.

reaffirms the purpose to reduce the CO2 emission

The company also counts on the scanning of the

and the environmental impacts.

following kits: handbook, guide of services, pocket

Associação dos Profissionais Liberais Universitários do Brasil The origin of Aplub was result of the joint action

Forest. Fighting to keep the area preserved, in

of Medicine students and professors in the State

2008, it was established the Ecoaplub – social

of Rio Grande do Sul, who convened to assist

and environmental entity that promotes and

the family of a friend who had died prematurely.

stimulates the environmental protection and

The initiative resulted in the foundation of the

the sustainable development, and that is one of

entity, at the end of the 1960s, under the leadership

the major contributors for the preservation of

of the physician Rolf Udo Zelmanowicz, and

this area.

counted on the support of self-employed persons

The entity develops products and entered into

of other segments

regional partnerships through the launch of

Grupo Aplub The anticipation of trends and the different

capitalization bonds and contribution plans that promote drawings and distribute prizes in the major regions of the Country. Ecoaplub

solutions presented to the market were the

directs a significant part of the financial earn

initiatives that led to the extension of the company

from the products to support the environmental

and the creation of the Grupo Aplub, with large

protection, as well the social and cultural

net of business and partners all over Brazil.

development projects.

In addition to the Private Pension, Capitalization and Insurance segments, the group deals mainly with social and environmental responsibility,

Fundaplub

through the Ecoaplub and Fundação Aplub de

Fundação Aplub de Crédito Educativo was

Crédito Educativo (Fundaplub).

established in the year of 1972, inspired in a credit education of Colombia, whose purpose

Ecoaplub

was to assist low-income students who had not

In 1974, Aplub purchased an area of around

conditions to pay the college. And this is how

one million of hectares in the Amazônica

arose the first Brazilian credit education program.

273

The success of these programme led the entity to

project, in Rio Grande do Sul, that keeps and

cooperate with the Ministry of Education, when

qualifies young people through the music.

the Federal Government launched the Crédito

The Instituto Autismo & Vida project provides to

Educativo programme.

the people who care of children with autism the

Fundaplub was mentioned as highlight in edition

required expertise to promote the life quality to

of the United Nations Education, Science and

such children. The Escola Luois Braille, in the City

Culture Organization (Unesco), internationally

of Pelotas, counts on programme that provides

recognized as one of the best institutions for

free assistance for more than 130 visually

motivating

impaired people, focusing on the adaptability

and

supporting

the

education,

with more than 62 thousand students assisted.

and social inclusion of its patients.

The funds are originated from the most varied

Grupo Aplub was pioneer by joining forces

sources, mainly from the Ecoaplub.

from the insurance market in the Outubro Rosa,

Amongst the actions benefited, are the following

campaign in defense of the prevention and fight

projects: Educar com Consciência! — a social and

against the breast cancer.

environmental initiative of the Centro Municipal

In punctual actions, the entity donates computer

de Educação, of Encantado — ; Biblioteca Barca

equipment to charitable institutions, motivates

dos Livros, the education project that eases the

the employees to keep the joint effort and to

free access to the book and reading; Procurando

organize competitions to collect food, coats, toys

Riso Companhia Teatral, with free stages in public

and clothes.

schools; and the Associação Orquestra Jovem

Assurant Solutions

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Assurant Solutions, the group segment with

of the institutions assisted. The donations were

expertise in mass insurance, took some social

directed to the following NGOs: Cepac, Asilo

actions, in 2011, that contributed with the

Grupo Vida Brasil and Creche Aníbal de França,

local community.

benefiting 180 children and 70 elders.

The initiative resulted in the collection of coats and

Assurant Solutions seeks increasingly to share its

toys, and supported the structural improvement

success by means of contributions to the society.

BrasilCap Capitalização Brasilcap believes that it may contribute actively

These contributions arise from part of the gross

for diffusing the culture of sustainability and

income earned by the sale of some products of

corporate governance and, therefore, it includes

the company. The partnership with FBB amounted

the Social and Environmental Responsibility

to an investment of almost R$1.3 million in 2011

actions in its daily routine. In 2011, the company

and a sum of R$6.6 million over the years.

got the Citizen Company Certificate, granted

In 2011, Brasilcap also defined its strategic

by the Regional Accounting Council in Rio de

for distributing the investment in social and

Janeiro (CRCJR).

environmental projects, addressing more than

The

company

invests

in

education

and

R$2 million, according to the funds sources

environment by means of solid and lasting

appropriated to SER, namely: Private Incentive,

partnerships. By acting in connection with the

Tax Incentive and Incentive arose from the sale

Brazilian Bank Foundation (FBB), Brasilcap has

of Products.

been supporting for 9 years, the BB Educar

Other progresses deserve to be highlighted

programme that promotes the literacy of young

throughout the year: the application of a new

and adult people from all regions of the Country.

Social Responsibility Policy; the launch of the

More than 5 thousand people are alphabetized

Corporate Volunteers Programme (PVE) intended

every year.

for its employees; and the partnership entered

The environmental issue also deserves to be

into to act in the social actions with the Instituto

highlighted in this partnership, with the support

da Criança. With the volunteers present in the

given to the Água project that protects the waters

daily routine of the employees, a number of social

as a common element, resulting in multiple

initiatives and also of citizenship gained strength

actions in the field of sustainability, encompassing

in Brasilcap. The total investment in SRE achieved

all over the Brazilian territory.

R$2.1 million in 2011.

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BBMapfre BBMapfre seeks always to balance the economic,

The Group also makes viable the professional

social and environmental issues in its business

qualification of young and adult people, as well

strategies. The group is signatory of the Global

as disabled people by means of the professional

Compact, an initiative of the United Nations

inclusion programme.

Organization (UN) for applying the actions of

The access to the culture and education is

social responsibility and sustainability by the

democratized through the Rouanet Law, with the

companies, and the Millennium Goals, also of

sponsorship of expositions, music circuits and

the UN, that define social and environmental

education programmes carried out in partnership

development targets.

with renowned institutions: Cinemateca Brasileira,

The focus on the value generation shared

Pinacoteca do Estado de São Paulo and Orquestra

with the stakeholders resulted in important

Sinfônica do Estado de São Paulo (Osesp).

acknowledgements in 2011, with the inclusion

Grupo BB Mapfre also supports initiatives such

of the company in the list of the hundred best

as the Cine Educação, a partnership with the

companies to work in, according the Great Place

Cinemateca Brasileira that seeks to contribute

to Work institute, and the achievement of the

for the citizens’ generation from the audiovisual,

Abrasca Best Annual Report Award.

qualifying professors of the public education of

Social reach

the State of São Paulo to operate movies with their students. It also sponsors the Cine Maior

To help the diffusion of the sustainability concept,

de Idade, created to promote the welfare, the

sharing knowledge and corporate best practices,

total health and the social and cultural inclusion

it was launched in 2011 the Academia de

of older people, in addition to promote the

Sustentabilidade BB Mapfre – a pioneer initiative

professional qualification to care of the elders.

within the insurance market whose purpose is to

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commit all the Group stakeholders in relation to

Environmental reach

the relevance of this theme.

The

In the relationship with the society, the group

development of eco-efficiency actions in its

seeks to contribute for the welfare of the current

internal processes and procedures in order to

and next generations and, through the Children

reduce the paper and printing paint consumption.

and Adolescent Municipal Fund (Fumcad) supports

It also keeps the Reciclagem project, focused on

non governmental entities that stimulate the

the selective collection of recycled material.

social inclusion of young people.

Within the environment segment, Vila Ambiental

Group

promotes

and

stimulates

the

is a pioneer place located in the Parque Villa-

BB Mapfre also takes part, since 2007, of the

Lobos, in São Paulo, that contributes for

Pomar Urbano project, of the State Department of the Environment of São Paulo that provides for the revitalization of the degraded areas in the margins of the Pinheiros River.

diffusing the concepts of environment protection and improvements of life quality, from the development of playful and dynamic activities.

Capemisa Seguradora de Vida e Previdência The first social responsibility initiative by the Capemisa was registered over 50 years ago, when the Capemi — Caixa de Pecúlio Mauá — arose with the mission to keep the social work of the Lar Fabiano de Cristo. Five decades afterwards, the work spread nationwide and helped to lead dignity to hundred of thousand of Brazilians who lived below the poverty line. For four years, Capemi no longer exists as non-profit company and it was founded the Capemisa, a life and private pension state-owned insurance company that keeps the commitment with the social purpose. In 2011, Capemisa – Instituto de Ação Social – transferred R$42,876 million to the Lar Fabiano de Cristo, in addition to other agreements with social institutions. The funds helped to assist 63 thousand people, especially children and elders all over the Country. The work is focused on continued programmes of food, medical and odontological care, educational support, (professional) training courses and psychological assistance. During the year, Capemisa also developed the Qualivida project, whose concepts are life quality, social welfare and respect, as well as environment valuation.

Lar Fabiano de Cristo offers support for five areas of assistance: • Family Allocation in Alternate Homes • Provisional Shelters • Integral Promotion of the Family • Emergency Support • Integral Promotion of the Elder Social Programmes: • Life Quality Plan (PQV) • Integral Learner Programme • Education of the Integral Human Being • Integral Promotion of the Elder • Integral Promotion of the Family Special Projects: • Pedagógico Jacaré Poio project • Arte e Cultura project • Empreendedorismo project • Vem Dançar Comigo project • Agrícola Seropédica project • Esporte project • Meio Ambiente project

277

Care Plus Care Plus kept in 2011 its adherence to the

Movimento + Feliz (www.maisfeliz.org), a non-

• the printed guide of the health plan was

partisan and non-governmental initiative that

replaced by a hotsite daily updated and

congregated companies of the most diverse

possible to be easily accessed;

segments of our economics around a unique goal: to diffuse the happy or, in all but name, to stimulate the participation, the engagement and the grant for social causes. Care Plus also encourages the participation of the employees in the development of new sustainable projects by means of internal campaigns. Therefore, it carries out motivation campaign to change the printed guides by CD guides with donation of R$5, for each guide changed, to the Bairro Escola Aprendiz, that for 12 years acts in Vila Madalena, using the locations with educational purposes. More than 300 actions were made, such as reforms of schools and painting of alleys, houses, walls, etc. The project has already extended all over the

• the internal campaign for printing control achieved a 30% reduction in 2011; • sending of SMS messages in order to inform the beneficiary in respect of the progress of the authorizations and reimbursements required, with full information in the website, avoiding the printing communications; • the service providers may access the password made available in the Care Plus website getting the authorizations given via Customer Relationship Service; • using the Mobile Tool, easy to access through any cell phone with internet access to search the convened net, replacing the printed guide; • proposal card of the holder and inclusion of

Country and has been copied for more than 20

dependent via web, being not necessary to

city halls and state and federal programmes.

send the original to the companies with more

A document of the Harvard University put such

than 30 lives insured;

project amongst the most successful initiatives of

• bulletins for diffusing the service differentials

communitarian interaction and Unicef intends to

via web, minimizing the materials printing; and

repeat it in the Latin America. Since the beginning

• fulfilling the questionnaire of the Personal

of 2010, about R$30 thousand were granted to

System – Care Plus protection programme via

the Bairro Escola Aprendiz.

web, without no need for printing.

Results of the actions taken by the Green Care: • the invoice is sent to the clients by email, without printing, and remains available in the

278

Care Plus website for checking;

Centauro Vida e Previdência Since its establishment, in 1992, Centauro Vida

low-income children, as well as their families, in

e Previdência guides the actions it takes in

the metropolitan region of Curitiba.

accordance with its principle: Seguros para Viver.

Centauro also sponsored the Feira Shopping, in

And in 2011 it was not different. The company

Toledo, through the Rouanet Law for Stimulating

supported several social projects, amongst them,

the Culture, of the Ministry of the Culture.

those promoted in the Instituto João Ferraz de

The company also invests in the life quality of

Campos — whose principal business office is

its employees and makes available medical and

located in the City of Curitiba, with a branch in

odonthological care, life and personal insurance,

the City of Rio de Janeiro — and the actions taken

in addition to open private pension and nursery

by the Instituto Movimento Recriança, that assists

for the employees’ children.

CesceBrasil Seguros de Garantia e Crédito CesceBrasil co-sponsored, in October 2011, the

helping to better their social, emotional and

15

psychological aspect. There are 160 elders

th

Copa Rey da Espanha, the older Brazilian

golf competition that is not bound to a club or federation. The investment of R$12 thousand

living in that institution; and • Centro de La Tercera Edad Manuel Antas Fraga,

benefited three institutions:

located in the Hospital Español, in Salvador,

• Sociedade Beneficiente Rosália Castro, in

Bahia, founded in 1881, whose purpose is to

São Paulo, that assists elders of the Spanish

assist low-income older people.

community, since 1981. There are 15 elders

The granting of drugs, in the amount of R$5,840,

living in that community;

to the Rosália de Castro institution during four

• Sociedade Recreo de los Ancianos, in Rio de Janeiro, that assists unprotected older people,

months, makes part of the social actions of the campaign.

279

Chubb do Brasil Companhia de Seguros It is part of the company’s DNA the stimulus of

States and Sweden, with more than 500 projects

socially responsible and sustainable actions,

supported in 16 countries.

as a way of improvement and personal growth.

The company is also proud of its participation, as

The insurance company — that encourages the

supporter, of the second phase of the initiative

participation of its practitioners in volunteer

developed by the Esporte Clube Pinheiros,

works, collection of donatives and cooperation

from São Paulo: the Qualification, Training and

with needy institutions — was one of the honoree

Competition for Olympic Sports Athletes project.

companies, among other players of the market, by

It is the major multi-purpose sports club in the

the Associação Beneficiente Vivenda da Criança,

Latin America, responsible for 11% of all the

thanking the support given in the last years.

olympic medals won in the history of the Country.

In the social sphere, Chubb seeks constantly to

The project for training the athletes was created

develop a culture of responsibility, based on the

to stimulate the discovery and development of

awareness of its partners and employees, as well

new champions in the high performance sports.

as in corporate actions of philanthropy. In the

The second edition of the project benefits several

last year, the company was the official insurance

young people, who are monitored by skilled

company of the Infância Livre de Exploração e

professionals to care of their physical, medical,

Abuso Sexual show, organized by the Childhood

psychological and nutritional conditions.

organization, founded by Queen Silvia, from

Thereby, Pinheiros Club plays its role to change

Sweden. The event counted on attendance of

young people into true winners in sport

the ballet dancer Ana Botafogo, the singers

modalities, such as, Athletics, Fencing, Artistic

Caetano Veloso, Djavan, Maria Bethânia, Maria

Gym, Judo, Weightlifting, Water Polo, Rowing

Gadú, Milton Nascimento, Sandra Sá, Sandy and

and Volleyball, in addition to Swimming, sport in

Seu Jorge, and also the actress Renata Sorrah.

which the club is reference.

Childhood is present in Brazil, Germany, United

280

Coface Seguros de Crédito Interno Leader of the credit insurance market in Brazil,

about 30 children arising from dysfunctional

Coface promoted, in 2011, multiple social,

families, whose custody was temporarily taken

environmental and economical responsibility

away from the parents by the Juvenille Court.

actions, in the scope of the Coface Sustentável.

Also in 2011, it was launched the Apadrinhamento

Launched in 2007, the programme initiated its

programme

performance mainly in the environmental sphere,

employees interested to sponsor a child by

intended for the internal public. From 2010, its

means of financial contribution — who also

field of action was extended, encompassing three

may keep in contact with the child by means of

areas: environmental, social and economical.

letters, telephone calls and in attendance visits,

In 2011, new initiatives were aggregated to those

offering them a gift in commemorative occasions.

already existent. In 2011, the social area of the

The goal is to help the social development of

Coface Sustentável developed seven collection

the children. The insurance company keeps data

campaigns, with 2,441 items collected and nine

with information on the children — such as, age,

actions taken, such as the Apadrinhamento das

preferred food, size of shoes and clothes, sports

Crianças, from the Casa Lar-Bororé, and the

and activities they use to practice.

Day Camp.

In the environmental sphere, the major actions

Through the Coface Trade Aid, a non-profit

developed were the reduction of the paper

worldwide association, Coface supports the

volume, the printing optimization and the use

Instituto Bororé that assists 350 low-income

of recycled paper. In addition to these actions,

children and 25 low-income young people

for internal public awareness, subject matters

from the South region of the City of São Paulo.

related to the environment are weekly posted in

The entity helps the Casa Lar-Bororé where live

the website.

that

counts

on

the

company

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Companhia de Seguros Aliança da Bahia

282

The social and environmental responsibility

Salvador; Institutos de Cegos da Bahia; Centro de

actions taken by the insurance company are

Pesquisa and Assistência em Reprodução Humana,

limited to grants to philanthropic entities located

situated in the Federação district, baiana capital;

in the City of Salvador, Bahia, that amounted to

Associação Obras Sociais Irmã Dulce; Casa Pia

R$376,378, with distribution to the following

Colégio dos Órfãos de São Joaquim; and Santa

entities: the benedictine nuns of the Mosteiro do

Casa da Misericórdia, amongst other entities.

Party. In July, it was held the fourth edition of

Emergency Care Unit (UPA), Health Center, health

the Maria Beralda OlimpĂ­ada, whose games are

plan or private physician.

represented by art and play.

Creche Maria Beralda assists children from 13 to 59 months old, in full time basis, in the Nursery, Kindergarden and Pre-School. The purpose is to promote the physical, emotional, nutritional, intellectual and social development of such children, complementing the family and the

284

Drugs: Weekly the IJFC sponsors the verminosis campaign, during March and September for all the children. The nursery paediatrician prescribes the drugs in accordance with the age group, the IJFC grants and the Nursing Service administrates the drugs.

community action.

Structure of the kitchen: IJFC carried out

Medical care: The nursing service provided

significant changes in the kitchen and in the

outpatient cares of varied kinds, such as:

larder of the nursery, replacing the floor and

nebulization, weight and height control, curatives,

the hydraulics, as well as fixing the leakages.

first aid, use of shampoo to treat pediculosis

In November it was held a course with the Equipe

and drugs administration – that are always

Cozinha Brasil, from the Social Service for Industry

administered upon presenting the prescription of

(Sesi), on food utilization. The attendees received a

the nursery pediatrics, Single Health System (SUS),

certificate and a cookbook.

Entidade Luterana de Previdência Privada The social responsibility actions of the company

ProCAS

are, in advance, based on knowledge transfer, by

Other action developed by the organization is

means of two programmes, directly created and

the Self-Sustainable Communities Programme

coordinated with the purpose to achieve different

(ProCAS), intended for assisting ecclesiastic

audiences. The first of them, the Luterprev Financial

communities bound to the Igreja Evangélica de

Education Programme (PEF), is active since 2002

Confissão Luterana no Brasil (IECLB) to develop

and is intended for students from schools and

capabilities to assure its sustainability.

education institutions, from the elementary school to the university. The PEF structure is built from a Working Group composed by professors and/or directors of the participating schools — clients of the corporate plans of the organization —, who attend the qualification courses, with meetings held with professionals from the financial sector, most of them bound to the Economics Regional Council of the State of Rio Grande do Sul (Corecom/RS), with which the insurance company has entered into cooperation agreement. Backing to their

The roots of Luterprev are bound to the IECLB and it considers ProCAS more than a social responsibility action, but a way to recompense the Lutherans for the support given when the programme was established. Amongst the major initiatives related to ProCAS, created in 2009, is the course addressed to the secretaries, presbyters and further people in charge of the churches administration and communities bound to the Church. The courses of Christian Communities Management indicate

respective schools, they transfer knowledge to their

viable ways to achieve the sustainability of the

colleagues who, subsequently, develop activities

communities, qualifying them for the updated

with other students, approaching comprehensive

and efficient managements, with Communication,

subject matters, such as, monthly allowance, in

Marketing and Legislation classes, and also the

cash or in installments purchases, entrepreneurship

promotion of events.

and sustainability.

Every edition of the course may be attend 40

PEF is totally sponsored by Luterprev and

students, with 120 class hours, and provides

counts on the pedagogical coordination of a

conclusion certificate issued by the EST College.

skilled professional.

In 2011, the course was held in the State of Santa

In 2011, PEF was developed in 17 education

Catarina, addressed to communities and parishes,

institutions, in Rio Grande do Sul and Santa

members of the Vale do Itajaí Synod.

Catarina, States in which there is the great number of corporate clients of the company.

285

National School of Insurance In the year it turned four decades of operation

Minha project that encourages to think about

in the segment of education for the Brazilian

the safe conduct and the life protection in the

insurance market (2011), the National School of

traffic, as well as develops the awareness and

Insurance also celebrated 10 years of the Amigo

the diffusion of the services provided by the

do Seguro project, one of the highlights of the

DPVAT Insurance.

activities in the field of social responsibility,

The National School of Insurance also sponsors

with

video.

the kits given to the professors, students and

Over this period, the initiative qualified around

parents of students of the Elementary School,

1.9 thousand students of the High School,

enrolled in the schools located in South and

enrolled in public schools. In 2011, were qualified

Southern regions of the Country. During the year

250 students.

of 2011, 1,000 thousand of kits were distributed

Other relevant social is the Se Essa Rua Fosse

to 40 thousand people.

production

of

an

institutional

GBOEX Grêmio Beneficente One

286

of

the

initiatives

in

2011

was

the

to fight for the environmental and social causes

intensification of the Responsible Environment

— what resulted in a larger commitment in other

Campaign, introduced in 2009, whose slogan is

campaigns, namely: Recicle suas Ideias – Plante

Atitudes GBOEX para Viver Melhor. The company

uma Horta, Doe Livros, Doe Agasalhos and

created a working group — Communication

Doe Alimentos.

Diffusers —, which included employees of all the

A permanent work of awareness was held as

departments in order to motivate the participation

regards the paper, energy and water saving,

of the other colleagues in the activities proposed

reduction of the plastic usage, and the importance

of the selected garbage collection, initiatives that

Alegre; Ulna – Abrigo de Bebês; and Casa Suzana

were themes of permanent work, in systemic

Weslley, in Viamão.

actions to avoid the waste.

In July, the www.cliquealimentos.com.br website

GBOEX created a guidance tool to the employees,

reached internet users around the world and was

named Coaching and Mentoring Moments, to

accessed by 1.5 million people, representing 1.5

work the individual potentialities, and also created

million kilograms of food donated to fight against

the Individualized Psychological Care Moments,

the hunger. Banco de Alimentos was founded in

aiming at protecting the employees’ health and

the year of 2000, in the Council of Citizenship of

welfare. The company implemented the Libras

the Federation of Industries for the State of Rio

course, as part of the Disabled People Inclusion

Grande do Sul, and since then, already collected

programme, authorized by the Ministry of Health.

and distributed more than 16 million kilograms

By means of these actions taken by the GBOEX

of food. GBOEX is one of the companies that

branches with the local institutions, social projects

maintain this initiative since its creation.

are kept in almost Brazilian territory. In the State

In September, to celebrate the spring, GBOEX

of Rio Grande do Sul some entities are kept, as

intensified the activities of its campaign Ambiente

follows: Banco de Alimentos, Programa de Auxílio

Responsável – Atitudes GBOEX para Viver Melhor,

ao Toxicômano (PACTO), Associação Gaúcha de

taking part of several social actions promoted

Equoterapia, Centro Gaúcho de Equoterapia.

by entities of the insurance and pension market.

The company also takes part of campaigns

The company collected 460 toys, in addition to

developed by the pension and insurance segment,

800 also collected in the campaign organized by

such as, collection of books, food, clothes and

the Trade Union of the Insurance Companies for

toys. Última Hora, campaign promoted by the

the State of Rio Grande do Sul (Sindseg RS).

Clube das Gurias, collected more than 700 items,

The flood victims in the countryside of Rio Grande

amongst, clothes, covers, shoes, socks, gloves,

do Sul counted on the support of the Confraria

wraps, caps, diapers and toys – material granted

da Solidariedade (Confrasol). Once more, the

for the following communities: Casa da Sopa,

GBOEX team organized an intensive campaign

located in Viamão; Casa do Atendimento – Lar da

and cooperated in the collection of clothes, shoes

Humildade, located in Lomba do Pinheiro, City of

and covers.

Porto Alegre; Lar São Francisco, located in Porto

287

Grupo Bradesco Seguros Composed by the companies Bradesco Auto/

Mata Atlântica, Pé Quente Bradesco Instituto Ayrton

RE, Bradesco Capitalização, Bradesco Saúde and

Senna, Pé Quente Bradesco O Câncer de Mama no

Bradesco Vida e Previdência, Grupo Bradesco

Alvo da Moda and Pé Quente Bradesco Amazonas

Seguros organized in 2011 a number of actions

Sustentável. The commercialization of such products

to stimulate the culture, as well as to promote the

enabled the plantation of more than 22.5 million of

citizenship and longevity with life quality.

native trees from the Atlantic Forest; the expansion

One of the highlights is the project that encourages

works of the Brazilian Institute for Cancer Control in

the physical activity to reach the longevity with

São Paulo; and the development of the potential of

welfare, such as the Movimento Conviva, that

thousands of children in and out of school.

stimulates the harmonious friendship amongst

Other initiative was the sponsorship of the

cyclists, drivers and pedestrians, and is integrated

TemQuemQueira NGO, in the Morro do Turano,

by the following initiatives: CicloFaixa de Lazer São

in Rio de Janeiro, the first initiative of the private

Paulo; World Bike Tour São Paulo; Tour do Rio; and

market that sponsored a social project within this

Circuito de Corrida e Caminhada da Longevidade.

community. The NGO contracts local dwellers to

Pioneer in the debate of themes about life

change banners of the publicity campaigns into

expectancy, Grupo Bradesco Seguros also carried

accessories of exclusive design. The decomposition

out the sixth edition of the Forum on Longevity

of this material lasts around 400 years.

and kept the Porteiro Amigo do Idoso programme,

288

which is result of the partnership with Senac Rio that

Health up-to-date

already qualified 300 doormen, since its launch in

In the field of health, dengue was target of

the year of 2010. The programme helps to promote

action taken by Bradesco Saúde, which made

the welfare of the people who are above 60 years old.

available information on the disease in its website

Grupo Bradesco Seguros organized the offer

(www.bradescosaude.com.br), obtained in the

of capitalization bonds focused on social and

Ministry of Health. It also sponsored the following

environmental issues ecology, education and

campaigns: O Futuro Promete, Eu Quero Chegar

health, by Bradesco Capitalização. In addition to

Bem Lá, developed by the Brazilian Association

the drawings benefit, the bonds enable the clients

of Publicity Agencies (ABAP) and by the Brazilian

to take part of the recovery and protection of the

Medical Association (AMB), with the support of

environment and to help the development of the new

the Ministry of Health, in order to stimulate the

generations’ potential, in addition to enable also the

use of healthy habits, the best diet practices and

application of projects for the prevention, premature

the fight against sedentary lifestyle.

diagnosis and cancer treatment. The names of the

Grupo Bradesco Seguros acts since 2003 in the

projects are the following: Pé Quente Bradesco SOS

so-called popular insurance and, in 2011, it

intensified its operation in the diffusion of the

biggest floating tree all over the world – organized

insurance culture for the low-income people.

a very beautiful show in Lagoa Rodrigo de Freitas,

The result of this experience, initiated in the

for the 16th consecutive year. The company also

communities of Heliópolis (SP) and Rocinha

sponsored several plays, expositions and dance,

(RJ), with the Primeira Proteção Bradesco, was

as well as music shows. Amongst the musical, it

the comprehension of 1.1 million of insurance

is worth highlighting Mamma Mia!, a Broadway

companies. As regards the Bradesco Bilhete

adaptation that could be seen during all the year

Residencial Estou Seguro, created especially for

in the Teatro Abril, in São Paulo. And the free

the community of Santa Marta (RJ), it is sold by

presentation of the Ballet Kurov for more than 40

the own dwellers authorized by Susep, within the

thousand people, in Quinta da Boa Vista, Rio de

Estou Seguro project.

Janeiro, was one more milestone of the Bradesco

The traditional Christmas’ Tree of the Bradesco

Seguros Cultural Circuit in 2011.

Seguros that according to the Guinness is the

Grupo Caixa Seguros People have to shine and not to die from hunger,

Opinion heard for about nothing less than a team

as already said the singer Caetano Veloso.

of seven worldwide leaders, known as The Elders

And they are also to be heard. Two members

– personalities that fight in favor of the peace and

of the social programme Jovem de Expressão,

the human rights.

of Grupo Caixa Seguros, surpassed the limits

The meeting Construindo Um Futuro Melhor Para

of the city where they live, to share knowledge

Todos: The Elders commitment with the Brazilian

and experiences in international events. Dwellers

Youth held on October, in Rio de Janeiro, and

of Ceilândia (gateway city of Brasília), Davidson

counted on the attendance of leaders such as, Kofi

Pereira and Ruth Ituno Andewonuola were

Annan, Jimmy Carter, Fernando Henrique Cardoso

selected to represent Brazil beside the major

and Desmond Tutu. In the event were discussed

worldwide leaders.

the following themes: sustainable development,

At the end of the last year, 50 Brazilian young

nation, empowerment of the women and equality

people — amongst them, Davidson Pereira, 26

of genders, multiculturalism and fight against

years old — had the great opportunity to give his

violence. In addition to promote an open debate,

opinion on how to overcome global problems,

the purpose of the event was to produce a report and

such as, war, hunger, inequality and lack of water.

give it to decision makers. In Brazil, the document

289

was delivered to the President Dilma Rousseff.

United Nations is to facilitate the information,

Most recently, it was the time of a young represent

experience and views exchange amongst the

Brazil in the 55 United Nations Commission on

ambassadors on the situation as regards the

Narcotic Drugs, in Vienna, Austria. Ruth Ituno

use of drugs in their countries, as well as the

Adewonuola, 18 years old, was selected to be one

prevention and the treatment offered to the users

of the seven youth ambassadors of the United

within their communities.

Nations Organization.

Jovem de Express찾o, that assists more than 300

th

The event, held from March 12 to 16 , counted

young people of low-income communities from

on the attendance of young people from Peru,

Distrito Federal, is a programme of fight against

Kenya, Uganda, Thailand, Pakistan and Serbia.

violence, drugs and promotion of total health of

The criteria to take part of the UN selection were

young people under vulnerability, an initiative

the attendance in workshops of social projects

of Grupo Caixa Seguros, in partnership with

and be fluent in the English language. Member

CUFA-DF (in Ceil창ndia), Grupo Cultural Azulim

of the Jovem de Express찾o programme about one

(in Sobradinho II), the United Nations Office on

year ago, Ruth takes part of break and hip hop

Drugs and Crime (UNODC) and the United Nations

workshops in Ceil창ndia.

Education, Science and Culture Organization

The purpose of the meeting promoted by the

(Unesco).

th

th

Grupo HSBC do Brasil

290

The HSBC social actions are led by the Instituto

A series of official academic studies as regards

HSBC Solidariedade (IHS), a non-profit institution

the salary differences associated with education

in charge of managing the resources intended

show that every additional year of education

for HSBC Brasil to the social and environmental

increases the Brazilian average income in more

investments. IHS invests in projects of three

than 10%, for the rest of their lives. As regards the

spheres: Education, Environment and Income

strategic focus of Education, the economical and

Generation. The investments in Education are

environmental issues are also taken into account,

directed to projects that contribute to reduce the

incorporating in the outlook of the sustainability.

social vulnerability and the personal development

HSBC also promotes actions that contribute to

of children and adolescents, associated to the

mitigate the impacts of extreme climate impacts in

school success. The Instituto HSBC Solidariedade

vulnerable communities. The Bank works focused

believes that the child and the adolescent with

on the water theme, considering that is through

access to quality education may increase their

the water that the effects of the climate issues

income and life quality.

are more clearly experienced by the population,

mainly in the flood and drought events. Brazil,

by the IHS, is the support to jobs and income

leader country in hydrous resources, has been

generation projects. In addition to the financial

suffering with the pollution and the wrong use of

support, the projects selected can count on

the water in several of its regions.

technical advice of the Incubadora Tecnológica

Working with awareness of the people and

de Cooperativas Populares (ITCP), of the Getúlio

mitigation of the environmental impacts is one

Vargas Foundation (FGV), with the purpose to

of the greatest targets of the social investment of

provide technical education, monitoring and

HSBC Brasil for the environmental area, through

guidance to the establishment of sustainable

the Instituto HSBC Solidariedade (IHS).

social ventures. The projects supported form a

Other HSBC policy is to promote the economical

net of social technologies exchanging, learning,

development of the communities where the Bank

challenges and opportunities that enable the

operates. Since 2006, one of the major private

mutual strengthening.

social investment strategic focus, coordinated

Grupo Icatu Seguros The company was one of the sponsors of

of sponsorships of Icatu, assisting children from 6

Emancipa, a free university access course, in

to 9 years old, with the purpose to stimulate the

the City of Porto Alegre, intended for preparing

interest by the learning, to support the literacy

students of public schools to the 2011 Brazilian

and to fight against the school evasion.

High School National Examination (ENEM); and

The company also sponsors, since 2007, the

the Grael project, in Niterói, that promotes the

Fundação Pró-Saber, benefiting the nursery of

access of low-income children and young people

the Paraisópolis community, in São Paulo. Since

to the marine sports, focused on sailing, and to the

2008, it supports the Constelação project that

qualification courses for the marine labor market.

invests in educational and professional training

It also supported the Artecidadania project, of the

of children who live in the communities of the

Instituto Pensarte that contributes to develop the

suburb of Rio de Janeiro, and provides a number

potentialities and to enhance the life quality of

of changes in the own site where it operates, and

low-income children and young people, through

being no longer an action that aims merely the

workshops based on visual arts, such as, drawing,

assistance. The company also supports the Menor

painting, collage, illustration and photography.

Aprendiz programme, offering the first job to the

Since 2009, the Craque de Bola e de Escola project,

low-income young people.

of the Instituto Bola pra Frente, integrates the list

291

Heath

(Instituição Béu Machado), amongst others.

Part of the amount paid by the Toco Premiado,

In 2011, the internal campaign for collecting

Doação Premiada and Boa Ação, Boa Sorte

provisions for the victims of the rains in the

products is directed to the Instituto Ronald

Mountain Region of Rio de Janeiro got more

McDonald that supports the treatment of children

than 6 thousand items of food, hygiene and

and young people with cancer all over the Country.

vestment, in addition to the 42 volunteers who

Since 2008, Icatu Seguros makes grants to the

donated blood.

Operação Sorriso, a NGO recognized by the United Nations Organizations, that provides free

Cultura

surgeries to correct harelips and cheft palate

Music: the company sponsored Bethânia e as

in children of low-income communities. The

Palavras tour, in 2011, with poem recitals inspired

employees are also encouraged to contribute with

in Fernando Pessoa, by the voice of the singer

volunteer actions or clothes, or with donation of

Maria Bethânia.

food and toys. Environment

Literature: within such area, were sponsored the following books: Mário, Volume II, of the poet

All the years, the non-used institutional materials

Mário Quintana; and Porto Alegre, with photos

such as, clothes, office equipment and supplies, are

signed by Leonid Streliaev, texts of Gunter Axt

donated to the following philanthropic institutions:

and photographic essay by Liane Neves.

Instituto Criança and Instituto Bola pra Frente. The wastes generated by the company – an annual

Economical development

average of 80 tons of recyclable material – are

Icatu is associated with the Instituto Ethos that

granted to the waste searchers of the Associação

helps the companies to manage their business in

Rio Coop, a cooperative of selective collection and

a socially responsible way, and great enthusiast

recycling.

of the project for reviewing the GDP indicators, including behavioral and social aspects, currently

Volunteer

conducted by a global committee. Joseph Stiglitz,

The Icatu employees are encouraged to take part

Nobel Prize Winner for Economics and leader of

every year of a series of volunteer campaigns

the committee, visited Brazil in May 2009, during

such as, Natal dos Correios, Campanha do

an event sponsored by Icatu Seguros.

Agasalho (Instituto da Criança) and Volta às Aulas

292

Grupo Liberty Seguros the

of sheets of paper every year. The process for

responsibility concept that shortens the core

evaluating the motor losses was also scanned in

of its mission: to help people to live with more

notebooks, with 100% of digital information – an

safety and peace of mind. Amongst the social

annual saving of 540 thousand of sheets of paper.

actions developed by the company between 2010

Other initiatives result in water saving, such as the

and 2011, it may be highlighted the Jovem

105 economic toilet bowl, placed in the building

Aprendiz programme that promotes the inclusion

of the head office in 2010 (40%), and also the flush

of young people in the labor market by means

tanks and taps replaced (16%); as well as 80%

of the professional qualification and, since

of power, after changing the halogen lamps by

2005, assisted about hundred students; and

LED lamps.

The

social

actions

of

Liberty

mirror

the disabled people programme that promotes actions for the inclusion of these people within its

Traffic

employees staff.

In the field of traffic safety, it is worth highlighting

The company develops periodic social initiatives,

the visit of Dave Melton, director for road safety

such as the toys grant for the following campaigns:

of Grupo Liberty International, who gave lectures

Natal Solidário, with donation of toys; Agasalho,

related to the theme for several audiences,

with donation of clothes; SOS, with donations for

recorded videos for the social nets and qualified

victims of the Haiti earthquake and the floods

diffusers amongst the employees.

in Brazil; Doe Sangue – Doe Vida, with donation

Over the year, the company supported six projects

of blood; in addition to keep a register of 147

related to traffic safety, as follows: Caminhada

employees for donation of bone marrow.

pela Vida, Viva Seguro, Amigos da Estrada,

In the field of sponsorships, it promotes the

Década de Ação pela Segurança no Trânsito, of

evaluation of environmental risks, based on

the United Nations Organization, Movimento

applicable legal requirements, and issues a

Chega de Acidente, Parada pela Vida, Semana

report indicating the required improvements to

de Segurança no Trânsito and Dia Mundial em

reduce the environmental risk. To the clients who

Memória às Vítimas de Trânsito.

adopt the measures suggested, it is granted the

It also supported the Mundo do Meu AmigãoZão

tariff benefit.

project, approved by the Rouanet Law, that

Since 2007, the company replaced printed

deals with concepts and practices for the correct

documents in the process of previous survey by

carriage of children. The project was held on eight

the PALM TOP, resulting in savings of 1.4 million

shopping centers of six cities, and counted on the

293

attendance of 11,899 children and 10,287 adults.

for elaborating the social report.

The campaign is signatory of the Green Insurance

As

Letter, created by CNseg and the Ministry of

company offers laboral gym, of which take

the Environment, and uses the Indicators of the

part 90% of the employees of São Paulo; it

Instituto Ethos, in the field of social responsibility,

sponsors the attendance of employees group

to identify themes of priority for planning and

in the official races; and promotes the internal

putting into practice the action plan; and the

football championship, with annual average of

Indicators of the Global Reporting Initiative (GRI)

200 attendees.

regards

the

internal

environment,

the

Grupo Itaú Unibanco

294

Itaú believes that the education is the major

of Portuguese language, whose purpose is to

item to be taken into account for the Brazilian

extend the reading and writing abilities amongst

sustainable development. Its actions in the field

the students of different level of education, from

of social investment occurs through the Fundação

the graduation of professors from the net of

Itaú Social, whose main purpose is to create, to introduce and to diffuse methodologies intended for improving the public policies in the field of education and evaluating social projects.

public schools – that, since 2008, is part of the

The actions of Fundação Itaú Social occur all

such as, Educational Management Excellence,

over the Brazilian territory, in partnership with

Education Improvement in the Municipal District

three spheres of government, private initiative

and Evaluation and Learning, in partnership with

and organizations of the civil society – strategic

state and municipal governments all over Brazil.

alliances that contribute for the joint development

Initiatives like the Itaú-Unicef Award and the Urban

of solutions for the Country’s needs. It is also

Youth programme, of the Fundação Itaú Social,

a way to assure the perpetuity of the actions

stimulate the offer of social and educational

and to increase scale, achieving increasingly

activities for children, adolescents, and young

more beneficiaries. The proposals developed

people, associated with public, educational and

and supported are focused on the educational

welfare policies, exploring different areas of

management, full education, evaluation of social

education to provide a more full education.

projects and social mobilization.

Since 1995, the Award has already received the

In the field of educational management, one of

enrollment of 12,121 projects that represent

the actions, Escrevendo o Futuro, the olympiad

innovative experiences developed in several

Scholl Development Planning (PDE), integrating the education public policy of the federal government. Programmes are also developed

learning locations. In the national scope have been

Social Mobilization

granted 41 prizes, and in the regional scope, 84.

Itaú

As regards the training actions held in the even-

commitment of its teams with the community that

numbered years — regional meetings, seminars,

counts on more than 100 thousand employees in

distance courses and virtual communities —,

social actions all over the Country. The Itaú Criança

since the first edition of the award, 12,768 people

programme has the purpose to mobilize the society

took part of the actions.

in order to guarantee the rights of the child and

In addition to carry out the economic evaluation

adolescent. Created in 2005, the initiative mobilize

of all its programmes and also the governmental

employees, clients, partners and community,

and partners programmes, Fundação Itaú Social

stimulating the adults to read for children, an

developed channels for disseminating the culture

action that contributes for an education of quality,

of the evaluation for managers of social projects

a basic right of all the children and adolescents.

and public policies, amongst them, courses,

In the last six years, the initiative offered freely more

seminars and digital guide. Since 2005, the Course

than 22 million of books. Fundação Itaú Social also

of Economic Evaluation of Social Projects trained

develops the Itaú Voluntário programme that in

more than 1.3 thousand managers of social

the beginning of the year already counted on more

projects and public policies in NGOs, in bureau

than 10 thousand people, amongst employees,

and foundations or corporate institutes.

their families and retired people.

encourages

the

social

mobilization,

a

JMalucelli Seguradora For many years ago, the insurance company selects

The insurance also sponsors one of the most

educational and social projects also intended for

traditional pediatric hospitals of the capital, the

sustainability actions. One of the projects that it is

Pequeno Príncipe Hospital, where works the

worth highlighting is the public Christmas party,

Incentivo à Criança e Adolescente project and the

in Morretes — a district of the coastal region of

Associação Hospitalar de Proteção à Infância Dr.

the State of Paraná — with activities all over the

Raul Carneiro – an entity of the third sector that

year up to the apex of the Christmas and the New

maintains the Pequeno Príncipe Hospital and the

Year Parties, with outdoor stages of musicals and

Hospital de Crianças Dr. César Pernetta.

plays. The initiative promotes the fraternization

During the year of 2011, JMalucelli directed its

of the city and dwellers of the region, in addition

contribution for the following entities: Instituto

to receive the tourists. The parties are part of the

Pratique Esporte, Incentivo à Cultura – Amilton

municipal calendar.

Kinzkowski CD Lounge Music Sol e Lua, Incentivo

295

à Criança e ao Adolescente – Hospital Pequeno

JMalucelli also makes donations through in cash

Príncipe / Associação Hospitalar de Proteção

deposit in bank account bound to the Ministry of

à Infância Dr. Raul Carneiro, Incentivo à Criança

Culture and the Municipal City Hall of Curitiba, by

e Adolescente – Associação Paranaense para o

the Municipal Fund for Children and Adolescents,

Desenvolvimento Humano.

promoting the incentive laws. The insurance

In Piraquara, the insurance company supports

company adopts usual practices internally in

the Centro de Educação João Paulo II and, in

order to avoid gradually the paper waste.

Morretes, the projects for stimulating the culture of the Instituto Mirtillo Trombini (Natal and Banda

Furiosa) and the Vidas Cruzadas project.

Marítima Seguros

296

Cooperating with the development of thousands

medical supervisors; Perspectivas, that works with

of children and adolescents who live in shelters,

training and qualification with the managers of

working for recovering the citizenship in order

the shelters, educators and technical team; and

they may strengthen and change their own

Palavra de Bebê, that is focused on the connection

history. This is the mission of the Instituto Fazendo

that exists between babies and adults (parents and

História (www.fazendohistoria.org.br), founded

educators) during the period they are living in s

by a group of psychologists, whose principal

helters. In addition to such programmes, the

business office is located in São Paulo and counts

institute develops several works in partnership with

on the support of Marítima Seguros.

other organizations, always aiming at contributing

The starting point of this work was the Fazendo

with the universe of shelters and with the full

Minha História, project that since 2002, registers

qualification of children and adolescents living

and recovers the life history of young people who

there. Since 2005, the institute has already

do not have fixed home and are needy of support

supported more than hundred shelters, acting

to reinvent and rewriting their own histories.

in several districts of the following States: São

The need to extend the projects offered to

Paulo, Rio de Janeiro, Paraná, Bahia, Maranhão and

the shelters stimulated the entity to create a

Paraíba, amongst others. Within such period, more

research and creation center for new practices.

than 600 people already worked as volunteers,

Thereby, the following projects were created:

for six consecutive months. Annually, the institute

Com Tato, that proposes the psychotherapeutic

assists more than 1.3 thousand children and

service to children and adolescents from the

adolescents, directly or indirectly, and helps to

development of a group of psychologists and

qualify around 800 professionals of the shelters.

Mitsui Sumitomo Seguros In the beginning of 2011, the company performed

shoes and non-perishable food. In order to

campaign for helping the victims of the floods

motivate volunteer actions, the company drew a

in São Paulo and Rio de Janeiro, with collection

duvet amongst the employees. 225 items were

of clothes, food staple, non-perishable food

collected and granted to the Instituto Ligya Jardim.

and items for personal hygiene and cleaning.

In the social area, the company took part of

The donations were sent to Red Cross (RJ) and

the Solidariedança project, held on July 2011,

to the Salvation Army (SP) for distribution in

sponsoring the Pindorama show, that counted on

the affected regions. Furthermore, employees

more than 150 dancers in the stage, most of them

of the Head Office in Japan collected about

wheelchair user, all of them disabled people.

R$34 thousand and sent to Mitsui for donation to the Brazilian Red Cross. Touched by the tragedy occurred in Japan in March, the employees made in cash donations, by payroll consignment, amounting to R$4.3 thousand, that also were sent to the Red Cross. In April 2011, the company collected chocolate eggs amongst the employees to be donated to 130 low-income children living in three institutions: Lar Redenção, ACDEMSP and Cotic. By finishing the action, the company drew two Easter basket amongst the employees who had contributed with donations. In June, there was collection of regional food to be donated to needy institutions in order to contribute to the June’s charitable parties of

In addition to the sponsorship, the company also drew tickets for its employees take part of the event. In September 2011, Mitsui donated funds to ACDEMSP to build the computer room of the disabled students of the entity. Focused on children In the Children’s Day, Vem Brincar Comigo!, the campaign that collected more than 350 toys amongst the employees of the company, distributed the donations to five institutions. In order to develop a playful environment, that would attract the employees to play, the special children of the ACDEMSP visited the Mitsui to know the employees and to disclosure the action. In December, the company organized the Doe

The insurance company promoted the Campanha

Sorrisos, traditional campaign to collect Christmas kits, composed by clothe, shoe and toy for low-income children. In the Christmas’ Tree, decorated with the children photos, the employees could choose the child to sponsor. 62 children from the ACDEMSP and Lar Redenção were benefited, institutions that are already part of those

do Agasalho, which received grants of clothes,

supported by Mitsui Sumitomo Seguros.

the community such as, popcorn, hominy, corn, pinion, corn meal, amongst other foods, that totalized 770 items donated to the following institutions: ACDEMSP, Instituto Ligya Jardim and Cotic, benefiting more than 200 people.

297

public was stimulated to optimize the use of

Multiplicadores, that selects employees to diffuse

natural resources, in and out of the company.

the knowledge; Multiplicando Conhecimento, for

for training; Conhecimento sem Fronteira, that

developing the human capital, as the qualification

promotes distance courses, and Saúde para a

of brokers, in partnership the National School

Vida Toda, that promotes the welfare among

of Insurance, and the following programmes:

the employees.

The

company

organizes

other

actions

Integração, that values the interpersonal relations;

Omint Serviços de Saúde The insurance company adopted the Bom Dia!

Cruz de Malta, not only with financial sponsorship,

Construindo com Você, a program that promotes

but also with the stimulus to the participation of

the commitment of the employees with the

the employees as volunteers in actions, and with

volunteer, and builds ideas for sustainability and

the following projects: Sorriso Solidário, Saúde

environment protection, that aims at establishing

Bucal, Incluir, in addition to the Christmas Party.

a business identity of social and environmental

Ação Bucal, a programme organized by the

responsibility.

company, is carried out twice a year and consists of

Omint is in charge of the catwalk and the elevator

services for promoting, preventing and recovering

that are near the principal business office of the

the buccal health in the Instituição Cruz de Malta.

company, in the Avenida Marginal Pinheiros, and

In 2011, 1,370 people were assisted.

also the preservation of the square that is near

The Sorriso Solidário project occurs over the year.

the principal business office of the company.

Twice a week, the Omint volunteers offer regular

Furthermore, the material used in the hospital

care to the population assisted by the institution.

cares does not contain mercury and the water is

The material used in the care is also granted by

treated before being returned to the environment.

Omint. In 2011, 2,328 people were benefited with

The company promotes de use of papers that are

this project.

collected to be recycled, disposable cups, food,

The young people assisted by Cruz de Malta

clothes and appliances for the Instituição Cruz

attend the lectures given by the employees, part

de Malta.

of the Incluir project, to help in the promotion

In

the

social

responsibility

sphere,

Omint

cooperates, since 2007, with the Centro Assistencial

of admission and / or replacement in the labor market.

299

And, in the end of the year, the Christmas Party

Juventude, of Cruz de Malta.

counts on the attendance of many employees to

The event also includes music, dance, games,

deliver the gifts purchased by Omint to be given

plays and distribution of snacks. In 2011, 450 gifts

to the children of the nursery and the Centro de

were distributed.

Porto Seguro Cia de Seguros Gerais

300

The environmental sustainability and the social

collectors, emptied in the points of collection.

initiatives are increasingly more present in the

As stimulus to the application of new habits,

actions taken by Porto Seguro that identifies

Porto Seguro promoted, over the year, a series

the need to promote a sustainable business

of internal initiatives to call the attention of its

management and the young people inclusion in

employees for the importance of more sustainable

the labor market. During the year of 2011, the

practices. Altogether, 8,115 cloth bags were sold,

company continued the initiatives within the

replacing the plastic bags, and 14,099 mugs, to

social and environmental scope, counting on the

replace the plastic cups. In the head office, more

volunteer participation of its employees.

than 112 thousand of sheets of paper were saved

Among these initiatives, it is worth highlighting

with the stimulus to use the back to make copies

the campaigns for collecting piles, batteries, cards

and printings.

and cooking oil that during the year collected

The company also develops the Hora da Terra,

almost 4 thousand liters of oil and two tons of

an initiative that already saved more than 91

plastic cards, piles and batteries. The campaign

thousand kWh of electricity, with the use of the

makes available 60 points of collection in the

natural light. Daily, from 11:30 a.m. to 1:30 p.m.,

Greater SĂŁo Paulo and regions of Campinas, Vale

the lights of the head office, branches and regional

do ParaĂ­ba, the coast of SĂŁo Paulo and Rio de

office are turned off, raising the awareness of

Janeiro, distributed in the branches and regional

the employees and stimulating attitudes of

offices of the company, in addition to the units of

protection to the natural resources. The amount

the Porto Seguro Automotive Centers. The items

saved corresponds to the monthly consumption

are collected in receipts such as PET bottles, in

of 509 families.

case of cooking oil, or in piles, cards and batteries

Even the parts or the bodywork of the car

damaged or sent to be fixed in the Porto Seguro

the internal portal – Eco Ambiente that registered

Automotive Centers are not wasted. About 118

2,858 accesses in the period.

tons of recyclable waste were collected and sent

Within the social scope, Porto Seguro offers

to be reused across the year.

professional qualification courses for dwellers of several districts of the City of São Paulo,

Programmes

through the Casa Campos Elísios Melhor: in 2011,

Porto Seguro also organizes internal campaigns

more than 1,000 people attended the courses

to collect grants of education material, toys and

of Monitored Warnings, Manicure, Assembling

other items, that in 2011 totalized more than 111

and Maintenance of Microcomputers, Lobby

thousand items granted and sent to charitable

and Telemarketing.

institutions. More than 71 thousand people

Through the National Service for Industrial

were assisted by these donations, and in the

Training (Senai), Casa Campos Elísios Melhor

volunteer actions taken by practitioners of the

also offers courses of bodywork and painting,

company in the last year were registered 1,335

mechanics, electro and electronics, and bread

volunteer attendances.

manufacturing

To stimulate such practice amongst its employees,

For children and adolescents, the institution offers

the company keeps the Talento Voluntário, its

classes of dance, sports, workshops of theater

Intranet portal that registered 4,292 accesses

and capoeira. During the year, 1,461 people were

during the year. And to diffuse information related

assisted in the Casa Campos Elísios Melhor.

and

other

bakery

products.

to environmental issue, the company counts on

Previsul Seguradora Previsul

believes

in

the

commitment

of

The insurance company works in social projects

the organizations in relation to the social

such as, Instituto Santa Luzia (education for visual

responsibilities issues and for more than 100

disabled children), Hospital Espírita de Porto

years has been promoting such kind of actions.

Alegre (HEP), Associação de Pais e Amigos dos

Through projects, the company cooperates with

Excepcionais (APAE) and Associação Catarinense

entities and institutions, stimulating also the

de Integração de Cegos (ACIG).

conscious participation of its assureds.

301

Prudential do Brasil Seguros de Vida The year of 2011 in Prudential do Brasil was

• vaccination against varicella in more than

marked by several actions intended for the

hundred children assisted by the Associação

social and environmental responsibility, based

dos Antigos Alunos dos Padres Jesuítas (ASIA),

on the United Nations Millennium Development

in Santa Marta Community, located in Botafogo,

Goals – a set of targets the members countries

South region of Rio de Janeiro, through dona-

committed to satisfy up to 2015, aiming at

tions of the Produto Dotal Criança;

eradicating the poverty, the hunger and reaching the primary education.

that offers professional, educational, sporting

The insurance company organized activities

and cultural qualification for 50 children who

directed

live in Vidigal, Rio de Janeiro;

citizenship,

to

the

environment,

education

and

volunteer,

development

of

• grant to the Espaço Cidadão, of the Instituto da

children, young people and adolescents who

Criança, that aims at improving the quality life

lives in low-income communities. Altogether, 22

of carioca families under social risk, assisting

projects were supported, assisting more than 3.5

over a thousand people per year; and

thousand people.

• donation to the Invest, a communitarian course

One of these actions was the Global Day of the

to access the university created by volunteers

Prudential Volunteer (GVD) that is held every year

in Colégio Santo Inácio, South region of Rio

in different units of the group around the world.

de Janeiro, intended for low-income students,

Such volunteers, employees and franchised units

assisting over 130 students.

of the company, together with the family, friends,

Through such actions, Prudential do Brasil is

business partners and clients, devote their time

positioned in an even better sound way within

and skills to improve the life of hundreds of

the market as a company socially responsible

people. In 2011, orphanages and shelters of the

and worried about the sustainability not only as

five States where Prudential do Brasil operates

regards its business, but also with the people

were benefited by the project. More than 1.5

around it.

volunteers helped 17 different institutions. Further actions of the company: • VolunteerGrant,

that

benefits

institutions

where the employees and franchise units count on volunteer projects;

302

• donation to the SER Alzira de Aleluia project

Santander Sustainability is included in the business standard of

data available, a central may get in touch via

Grupo Santander in systematic and comprehensive

SMS, email or telephone call. If the connectivity

way. The actions include strategic planning,

is lost, the insurance company sends a team to

governance, formulation of policies, development

assist the clients at the site.

and offering of products and services, operational processes,

education

of

employees,

social

investment, commitment and sharing of practices with stakeholders. Since 2010, the group counts on a department intended for the sustainability governance, with three representatives out of the company composing the Council on Sustainability. Strategic themes were also defined, such as Risk and Sustainability and Low-Carbon Economy, to generate new

• Partnerships with institutions for preventing the cancer: 10% of the amount paid in the 1st installment of the life insurance Proteção Vida

Homem, Proteção Vida Mulher and Proteção Vida Von Gogh are transferred to the Instituto Se Toque, a non-profit association, founded in 2005, that develops social projects related to education, prevention and treatment of breast cancer.

business in a transversal and multidisciplinary way.

Private Pension

The sustainability was included in the employees’

Santander

training and the insurance operation also takes

manages the private pension funds, is signatory

into account social and environmental issues.

of the Principles for Responsible Investment

Asset

Management

Brazil,

that

(PRI), created by the United Nations Environment Insurance

Programme Finance Initiative (UNEP FI).

• Monitoring of climate changes: Santander

It is also partner of the International Finance

Seguros created a department in charge of

Corporation (IFC), entity that promotes the

monitor information on the effects caused by

sustainable financial market. According to this

the climate changes in the Country, with the

principle, companies that have standards of social

purpose to foresee the problems. When the

and environmental performance below those

trackers find some alert of natural catastrophe,

acceptable by the group are punished with a lower

a system like the Google Maps, where are

part of the funds for investment of collateral of

registered all the clients, is activated. Once the

the technical provisions.

303

Capitalization Bonds

Santander Cap da Alegria is a capitalization

NGO that develops a continued social action for

bond where the client can win prizes up to

assisting the children in hospitals all over Brazil.

R$1 million and further assist the Doutores da

For five years Santander cooperates with this

Alegria. Part of the income is transferred to this

important entity.

Seguradora Líder dos Consórcios do Seguro DPVAT

304

In a partnership with the Department of Traffic

Curitiba, Bahia, Recife, Florianópolis and Porto

in the State of Acre (Detran-AC), as regards the

Alegre. The project cost for the digital totem

actions of awareness and respect to the traffic

of the Movimento Chega de Acidentes was a

rules by cyclists, in 2011 Seguradora Líder invested

partnership with the National School of Insurance

in the distribution of bicycle child seat, in the City

and counted on the support of Detrans and the

of Rio Branco, in order to prevent accidents with

city hall of Cities where the totems were installed.

the children when transported by their parents.

With the support of the State and Municipal

The action was part of the education campaign,

Departments of Education, the Se Essa Rua Fosse

Tá na faixa, tá seguro.

Minha project achieved around 40 thousand of

To make the population aware in respect of the

students from public and private schools, through

alarming levels of traffic violence, the insurance

a set of integrated education actions, based on

company presented the numbers of the victims

lectures, booklets, audiovisual, posters, etc.,

accidents in real time, through the digital totems

including parents and professors. The project was

placed on sites of intense movement of people

also a co-sponsorship with the National School

in the major Brazilian Cities, namely: Manaus,

of Insurance.

Also as part of its 2011 initiatives, the insurance

granted glasses to the dwellers of low-income

company supported the actions of the World

communities of Botafogo, South region of Rio

Day of Remembrance for the Victims of Traffic

de Janeiro. The project was developed by the

Accidents, with distribution of t-shirts, stickers

Instituto João Ferraz de Campos, in September,

and folders on traffic safety awareness, through

October and November 2011. Around 600 people

the volunteers’ action with the population held in

enrolled and 348 were selected.

public places of intense movement in the City of

The social and environmental actions of the

Rio de Janeiro.

insurance company, aiming at the sustainability

In the social sphere, Seguradora Líder DPVAT also

and the fight against the waste, included the use

invested in the Saúde Ocular in the Morro Santa

of recycled or certified paper and the rational use

Marta, a programme that carried out eye test and

of computers and printers.

305

Seguros Unimed

306

Unimed defined, in 2011, three important policies

In 2011, 24% of the staff of the company attended

that must be reached in 2020. Internally known as

this initiative.

2020 Inspirations, one of the targets of the project

The company also supports, since 2006, the Surf

is to intensify the position of Company that Care

Comunitário project, developed in the City of

of People. This talent of the company is translated

Camboriú, Santa Catarina, result of a partnership

into products, customer service, relationship with

among the Department of Welfare and Education

employees and relationship with the community.

of Camboriú, the NGO Child Work Eradication

One of the merits of the company is to Make the

Program (PETI), Unimed Litoral and Seguros

Difference in the society and in the planet, that

Unimed. The purpose is to contribute for the

assures among the employees, desirable conducts

social and education development of low-income

such as, to seek the personal satisfaction in the

children and adolescents from the region,

performance of the own work and to be aware of

through the practice of the surf. In addition to

the concept of Social Responsibility – and also to

the classes, important concepts are diffused for

be an active agent of such process.

the development of young people. The students

By crossing talent and values, Unimed stimulates

take part of pedagogical orientation focused on

and organizes joint actions by means of the Vida

personal and environmental education, sexuality,

Sustentável, the programme it carries out since

gender and citizenship.

2005. Altogether, 40 volunteers devoted their

Furthermore, every year the company directs 1%

Saturdays in 2011 to provide information on

of its Income Tax Due to the Municipal Fund of the

health, life quality, environment and economic

Child and Adolescent Rights, as provided for in

sustainability to 173 people, amongst children

the legislation. In 2011, for the second consecutive

and adults, assisted by the Lar das Crianças da

year, the insurance company contributed with the

Congregação Israelita de São Paulo.

Lar das Crianças, transferring R$193 thousand to

Other initiative is the Dia de Fazer a Diferença, a

the institution.

programme put into practice within the company

In 2011, it was provided the reform of the

since 2010. One day per year, Unimed convenes

building near the principal business office of the

its volunteers’ team to a joint action for the

insurance company, with extension of its facilities.

good, with activities of maintenance, gardening

The new area may be highlighted by the concerns

and painting in institutions all over the Country.

in relation to the environmental preservation,

occupational safety and the access conditions for

Since 2010 the company makes an inventory of

the physical and visual disabled people, including

its indirect CO2 emissions, and carries out, since

alert stickers put on the floor, the elevators and

then, campaigns for reducing the consumption of

the restrooms adapted, access ramps, in addition

water, energy and printing.

to the braille plates.

The company also disclosures amongst its

In order to assure the sustainability of the

employees the Carona Solidária programme, and

business

and

initiated a project to recycle the health insurance

environmental

PVC cards of its employees and clients. Only in the

impacts, Unimed developed internal campaigns

pilot project around 70 kilogram of raw material

aiming at contributing to the preservation of the

was recycled, because of to the proper discard of

natural resources.

the material.

and

procedures

to

to

introduce

minimize

the

practices

Trade Union of the Insurance Companies MG/GO/MT/DF During the year of 2011, the Trade Union of the

(Sincor MG), intensified the Chega de Acidentes

Private Insurance, Capitalization, Reinsurance

campaign, getting 600 new adherences for

and Open Private Pension Companies for the

the Action.

States of Minas Gerais, Goiás, Mato Grosso and

The Educar para Proteger program kept as an

Distrito Federal developed a series of social and

important mobilization and education tool.

environmental institutional actions.

Over the year, counting on the sponsorship of

One of the highlights was the attendance in the

CNseg and the support of the State Department

third edition of the Bi-annual Motor Show, with an

of Education of Minas Gerais and the Sincor MG,

institutional box, presenting the Trânsito+Seguro

held 300 workshops with 8 thousand students,

project that carries out, supports and stimulates

and extended its activities for three countryside

actions focused on the traffic education.

cities of Minas Gerais, namely: Porto Alegre,

In one more partnership with the Trade Union of

Divinópolis and Poços de Caldas.

Insurance Brokers for the State of Minas Gerais

307

Trade Union of the Insurance Companies – North / Northeast The Trade Union of the Private Insurance and

the Instituto Terra Verde for development of

Capitalization Companies for the North and

the Environmental Partnership Program (PPA).

Northeast presented, in the World Environment

The purpose is to promote the preservation and

Day, in June 5 , 2011, a report with the results

protection of reserves from the Atlantic Forest, in

obtained by the agreement entered into with

the State of Pernambuco.

th

Trade Union of Insurance Companies – PR / MS The Trade Union of Insurance Companies of the

well as two licenses for the Microsoft Windows

States of Paraná and Mato Grosso do Sul took

7 system, all such items delivered directly to the

part of a number of actions intended for grants,

Department of Vehicles’ Robberies and Thefts,

sponsorships and supports during the year of

of Curitiba.

2011. One of the highlights of the year were the

Other actions that deserve the support of the

donations to the Paranaense Volunteer Program

Sindiseg PR were the traffic campaign held in

(Provopar), through the Secretary of the State of

Campo Grande, with t-shirts granted to the

Paraná, Fernanda Richa, to assist the people who

schools; the volunteer action Construindo um

suffered the effects of the rains occurred in the

Sonho, with donation of R$1 to each brick laid

coast of the State of Paraná.

in Campo Grande; and Para, a traffic education

The entity also donated five printers HP OfficeJet

campaign carried out in the schools, together

for the Traffic Police Department (BPTran), of

with the Traffic Company of the Capital (Ciptran),

Curitiba, and also one Sony digital camera, two

with donation of t-shirts.

Linux computers, two monitors, one printer, as

308

Trade Union of the Insurance Companies – RJ / ES The Trade Union of the Insurance Companies for

environment, signed in 2009 by the Ministry of

the States of Rio de Janeiro and EspĂ­rito Santo

the Environment, CNseg and the Trade Union,

renewed in June 2011, by the 16

consecutive

with two amendments: the participation of the

year, the agreement signed with the Earth

State Department of the Environment and the

Defenders Environmental Association that works

creation of a committee to monitor the actions of

in defense of the environment and preservation

the insurance companies and to make them think

of the population life quality.

about the purposes of the document.

th

It was also renewed the letter of intentions on

309

Trade Union of the Insurance Companies – RS

310

The Trade Union of the Insurance Companies for

– collected 800 items. The entities benefited were

the State of Rio Grande do Sul took part of a series

the following: Casa da Acolhida, in Canoas; Casa

of joint actions over the year. For the victims of

da Sopa and Beco dos Cunhas, in Viamão; and

the floods occurred in São Lourenço do Sul, it

Instituição de Educação Infantil Jerusalém, in

donated 230 kilograms of food and 100 liters

Porto Alegre.

of water, in addition to toys, toilete paper, bed

In the Campanha Natal sem Fome, were collected

sheets, towels and covers, notebooks, wearables

250 kilograms of food, 100 canned food and 211

and shoes, in a joint action with local entities.

liters of milk, in addition to chocolate packets,

It also took part in the Campanha do Agasalho,

wearables, toys and diapers for children and

collecting 338 children wearables, 323 adult

elders. The donations were directed to the

wearables, 68 covers, 86 shoes for children and

Sociedade Espítira Francisco de Assis, Creche

adults, 108 socks for children and adults, 40

Comunitária Tia Beth, in Porto Alegre, and Casa

gloves, caps and mantas, as well as bed sheets

da Sopa, in Viamão.

and duvets for babies, in addition to diapers and

In January 25th, 2011, in meeting held with the

toys. The donations were made to the Casa da

insurance market of RS, it was created the Confraria

Sopa, Casa Suzana Weslley and Ulma, located

da Solidariedade do Mercado de Seguros

in Viamão, and Casa do Atendimento – Lar da

(Confrasol), that counted on the attendance of

Humildade and Lar São Francisco, in Porto Alegre.

Aconseg RS, Clube das Gurias, Clube da Pedrinha,

The Trade Union organized the Campanha do

National School of Insurance, Trade Union of

Livro e Clube do Livro, in order to stimulate the

Insurance Brokers of Rio Grande do Sul (Sincor RS)

reading of the market practitioners, collecting 665

and Sindseg RS.

titles. Part of the books (130) were donated to the

Amongst the goals, it is worth highlighting the

Insurance Market Book Club and the further (535)

union of the market entities to coordinate social

to the Center of Social Nets and Local Cultures

projects for physical re-building of the shelters

Integration

promotes

and nurseries; collection of funds intended for

permanent campaign for granting books and

the re-building projects; improvement of the

develops the Rede de Leitura project, extending

social campaigns; stimulus and promotion of

the titles of communitarian libraries in the City of

an assistance net among the entities benefited.

Porto Alegre.

The donations made to the Confrasol were

Other initiative – Campanha do Brinquedo

transferred to shelters and nurseries.

(Cirandar),

NGO

that

Trade Union of Insurance Companies – SC The Trade Union of Insurance Companies, Pension and Capitalization for the State of Santa Catarina, with the support of its associated companies, collected more than 220 toys during the dinner for closing the activities, held on December 2011, for the Natal Solidário – Doe Brinquedos e Faça uma Criança Feliz neste Natal campaign. The donations were sent to the Trade Union of Insurance Brokers for the State of Santa Catarina (Sincor SC), with the purpose to contribute and to unify the social action of the partner entity. The toys were granted to the needy children of the City of Blumenal / SC. As active entity in the State, Sindseg SC was also one of the supporters of the Magia de Natal de

Blumenau programme. During the Campanha do Agasalho organized by the Sindseg SC, the entity already collected more than 57 thousand of coats in five years. In 2011 were collected 9,137 coats. The champion of donations was the Joinville region, with 2,653 coats, followed by Blumenau (2,491) and Florianópolis (2,024). The collections were delivered to charitable entities all over the State and the three regions in the top of the ranking received a budget to direct to the donation of food and further items. The list of entities benefited may be seen in the www.sindsegsc.org.br portal, in the newsletter

Notícias Sindseg SC - 34th edition.

Trade Union of the Insurance Companies – SP The Trade Union of the Insurance, Open Private

SP and the Trade Union of the Insurance Brokers

Pension and Capitalization for the State of São

for the State of São Paulo (Sincor SP), this initiative

Paulo took part of the educational and opinion

was introduced in the capital and in districts of

makers actions, during the year of 2011. One of the

the countryside of the State. The programme was

initiatives was the development of the access of

revitalized with new techniques of presentation

more than 3.5 thousand students of the private and

and training to the lecturers, as well as the

public nets of education in the State to the Cultura

www.culturadoseguro.org.br website.

do Seguro – Educar para Proteger programme. Being result of partnership between the Sindseg

Continuing the partnership with Sincor SP, Sindiseg SP was introduced to the Seguro em

311

Todo o Estado, project that is part of the Cultura do Seguro programme. The purpose is to provide a broad view of the insurance market, emphasizing the role it plays as economic driving, development agent and social restoring. The programme was introduced in important cities in the countryside of the State of São Paulo: Campinas (August 17th), Mogi das Cruzes (November 8th), and São Carlos (December 1st), that counted on the attendance of 350, 400 and 550 people, respectively. The programme counted on the attendance of

businessmen, representatives of the regional entities intended for the commerce and industry, lawyers, journalists, authorities, insurance brokers and local insurers. In the field of Social Responsibility, the entity supported the Vivenda da Criança project, that assists needy young people of Parelheiros, a neighborhood of the suburb of São Paulo; Santa Maria Abbey, in the recovery works of its facilities; and the Recanto Stela Maris, in the City of Guarujá, that assists nursery children.

Sociedade Caxiense de Mútuo Socorro Complying with the initiatives of environmental

and printers; the recovery of electronic disposal;

commitment that are already part of the company’s

the waste selection and the sending for recycling

agenda, Caxiense promoted several actions for

and recovering of electronic disposal; and the

the sustainability in 2011, as the reduction of

reduction of use of disposable or not recyclable

printed material; the recycling of the used paper;

material, as paper or plastic cups.

the power saving; the rational use of computers

312

Grupo SulAmérica Seguros, Previdência e Investimentos Seeking the best sustainability practices for all

identified the points of its operation that require

its operations, SulAmérica Seguros, Previdência

changes or improvements in the processes,

e Investimentos defined in March 2011 that the

products and services, to outline its strategy for

department of Corporate Sustainability of the

reducing the emissions and contributing with the

insurance company would become to report

targets established by the Brazilian government.

directly to the Board of Directors. The change

The development of the human capital, by means

reaffirms the relevance of the theme for the

of permanent investments in initiatives of people

company by seeking to conduct its growth so that

relationship and development, is other important

it may be an economically viable, socially fair and

pillar of SulAmérica in the field of sustainability.

environmentally correct company.

Amongst the actions taken with this purpose, are

SulAmérica

understands

sustainability

as

a

the e-learning courses of the Corporate University

strategic theme in accordance its business

of SulAmérica – Universas, directed to employees,

principles and intends to invest in improvements

insurance brokers and clients.

of processes, products and services that are

As employment generator, the company highlights

increasingly more adjusted to its mission, view

because it adopts initiatives that include the

and values.

diversity and the equality of opportunities, with

Two projects, in special, reaffirm the company

different programmes of learners hiring and

commitment to improve internal processes and

leaderships’ qualification. Furthermore, it also

to engage partners in sustainable initiatives: The

develops projects of personal support with the

Digital Certification, that adopted the digital

purpose to improve the life quality of employees

interchange of documents with the health service

and families.

providers; and the use of water based paints for repairing the insured vehicles. Since the beginning

Citizenship

of the projects, in the year of 2009, the digital

SulAmérica invests in social campaigns, actions

certification resulted in a reduction of 39.5 tons of paper; and the water based paint reduced the

and projects in the communities situated in the neighborhood of its units. One of its greatest

emission of Volatile Organic Compound (VOC)

projects, Praças da Paz SulAmérica, launched

gas in more than 31 tons, with the painting of 26.4

in 2007 in partnership with the Instituto Sou da

thousand vehicles.

Paz, revitalized the public squares in São Paulo,

In 2011, the insurance company made its 1

st

engaging the community dwellers in cultural and

Inventory of Greenhouse Gases Emission. Upon the

sport activities, that contributed to recover the

data obtained from this document, the company

citizenship concept.

313

The excellent results obtained led the Municipal Department of Home / Housing (SEHAB) to use the same methodology in its projects of reform and revitalization of public locations in the communities of the suburb. The value of the sustainability principles and the promotion of several initiatives in all the operation

led SulAmérica to be recognized by the market. For the third consecutive year it is the unique insurance company to integrate the Corporate Sustainability Index (CSI), of the BM&Bovespa. The indicator combines the 32 listed companies that highlight because their performance in the field of social and environmental responsibility.

Tokio Marine Seguradora The social and environmental responsibility is part of the company culture that takes several actions every year, through the TM8 programme that encompasses eight macro targets, in compliance with the major and more relevant social requirements of the world defined by the United Nations Organization (UN), which should be achieved up to the year of 2015. They are actions intended for internal and external publics. In order to ease the communication, the insurance company counts on a sole channel to deal with these subject matters inside the company, through the sustainability email. Amongst the actions developed in 2011, it may be highlighted the Tree’s Day celebration, a competition of tips on the conscious use of the water, organized among the employees. The best suggestions were used in the virtual card of the Tree’s Day, sent to all the employees of the company. In the Children’s Day, there was the donation of toys and hygiene kits, in addition to visits to the EBAG entity that assists needy children. One of the actions that are the Tokio Marine’s pride, the Jovem Aprendiz programme, that

314

facilitates the inclusion of young people in the labor market, promoting one week of dynamics, lectures and trainings, given by professionals of Human Resources and further departments of the company. In its second edition in 2011, the action counted on the attendance of 22 young people of a State school of the South zone of São Paulo, who faced a selective process of the company to be included in the Jovem Aprendiz programme. Other initiative was the support to the second edition of the Direito de Viver show, broadcasted by RedeTV, through the cash donation to the Cancer Hospital of Barretos. In the fraternization party at the end of the year, the employees were invited to grant books and education material, new or in good conditions to be used, to the EBAG entity. Amongst other regular practices by the company, are the purchase of substances that do not harm the environment, as the copying paper of reforestation; the stimulus to the printing in both sides of the sheet of paper; the selective collection of waste; and the awareness on the need to promote the recycling.

Virginia Surety Companhia de Seguros do Brasil Stimulating the initiative and innovation of

Paulo and ABC Paulista region, benefiting 3,574

every people and contribute actively with the

people, amongst children, adolescents and elders.

community are two of the major values of the

The sustainability and the concern with the

Virginia Surety. Constantly, the company, jointly

environment also make part of the actions taken

with The Warranty Group Brasil, company of the

by the Virginia Surety. In 2011, the insurance

group it is affiliated with, takes social, socio-

company initiated a printing process of great part

environmental and endomarketing actions.

of the materials delivered to the clients with the

At the end of 2011, the company organized

Forest Stewardship Council (FSC) certification.

an action engaging the employees, who were

The certified stamp in the material is currently

separated into groups to collect the minimum of

the most recognized and indicates that the paper

a ton of food. Depending on the quantity granted,

used is part of a management environmentally

the insurance company would transfer to the

correct, socially beneficial and economically

company up to six tons.

viable of the forest all over the world.

The result of the Toneladas de Sorrisos campaign

In the field of social endomarketing, the company

was amazing and collected also diapers for some

developed actions focused on the rational

institutions selected.

consumption of electrical power, culture tips,

During the period of 13 days, were collected

entertainment, art, health and welfare, disclosed

almost 28 tons of food and diapers (being 22

to the employees weekly.

obtained among the groups and 6 as part of the

The insurance company also develops annually the

contribution of the company). The products were

Vaccination Against Flu campaign, where everybody

distributed for 20 charitable institutions of S達o

is stimulated to participate of the prevention.

315

Return to Society The total of the return to Brazilian society in 2011 represents almost 40% of the company’s net income The companies of the insurance market (general and

share of the segments in the reserves for preserve

life insurance), private pension and capitalization

the wealth insured achieved R$335.94 billion – an

represented by the Federations, promoted the

increase of 17% in comparison with the amount of

return to society of R$62.85 billion over the year of

R$285.99 in the previous year.

2011, an increase of 16% if compared to the result of the previous year. Such amount corresponds

Development

to almost 40% of the gross income that the

Some years ago, the Brazilian insurance market

companies accumulated in the year, that amounted

grows at rates above the economics as a

to R$166.31 billion – a 15% growth in relation to

whole, because of some major issues — demand

the amount of R$144.61 billion accounted in the

repressed in the market, stabilization of the

year of 2010.

currency from the Plano Real, effective earn in

Year after year, the insurance market has been

salaries and increased awareness of the consumer,

increasingly intensifying its importance in the

in addition to the boom of the real estate market —,

economic performance of the Country. In the

that has been increasing the market share in the

last year, the market share in the Brazilian Gross

Brazilian economics.

Domestic Product (GDP) reached the rate of 5%,

In 2011, the most expressive performance of the

a result that shows the increase in the trust of

market was achieved by the General and Life

Brazilians in respect of the protection provided by

Insurance segment that accumulated net income

the insurance products. At the end of the 1990s

of R$99.59 billion – 16.9% above the results of

this share was 1%.

the previous year, which amounted to R$85.23

In addition to help the development of the

billion. The Private Pension, Capitalization and

economics, the companies associated with the

Supplementary Health segments presented grew

Federations contribute in significant way also

of 11.5%, 19.6% and 19.7%, respectively.

for the long-term internal savings. This year, the

Recomposition

316

Adding the funds paid for the recomposition of

shows properly the importance of the insurance

the family properties and revenues, as well as in

in respect of transfer of values to society: R$20.23

the health preservation, the insurance segment

billion, the equivalent to 13.5% over the amount

— the largest of the market — paid the amount

paid in the previous year were transferred.

of R$50.95 billion during the year of 2011.

The amount paid as benefits, surrenders and

This amount was 15.6% above the total paid in

return of the reserves by the Private Pension

2010, that is, R$44 billion.

segment exceeded the amount of R$22 billion, an

The indemnity payment of properties, such as

increase of 9.8% against the previous year.

vehicle and real estate that sustained total loss,

The Capitalization segment presented a performance

significantly better:

R$28 billion in payment of

The return to society in this segment was 17.6%

drawings, bonds surrendered and profitability of

above the performance achieved in the year of

the reserves.

2010, that is, R$23.81 billion. R$ million

Return to Society

2011

2010

2011/2010

Insurance

50,957.7

44,082.5

15.6%

Recomposition of the Properties

20,232.1

17,824.0

13.5%

Recomposition of the Families Revenues

5,386.1

4,840.4

11.3%

Preservation of the Supplementary Health

25,339.5

21,418.1

18.3%

Private Pension

22,164.2

20,185.8

9.8%

Payment of Benefits + Surrenders

11,763.6

10,540.8

11.6%

Remuneration of Savings

10,400.7

9,645.1

7.8%

Capitalization

28,009.0

23,811.5

17.6%

Bonds Surrendered + Drawn

2,532.3

2,317.0

9.3%

Savings Remuneration

25,476.7

21,494.5

18.5%

Total Return to Society

101,130.9

88,079.8

14.8% Source: Siscorp

317

Statement for the added value The statistic data of the companies represented

year, which amounted to R$45.18 billion. This

show that the gross added value, relative to

sum refers to the market income, deducted

the year of 2011, amounted to R$53.1 billion, a

the expenses.

result 17.5% above that achieved in the previous

Insurance Companies During the year of 2011, the Brazilian insu-

26, life and pension; 48, open private pension;

rance market operated with the total of 206

and 17, capitalization.

companies, namely: 87, damages; 30, health;

Number of companies operating in:

2011

2010

Damages

87

78

Supplementary Health

30

30

Personal (Life + PA)

26

31

Insurance Companies

22

22

Open Private Pension Entities (EAPC)

24

23

Capitalization

17

30

Insurance

Open Private Pension

Source: Siscorp

318

R$ million

Consolidated from the added value

2011

2010

2011/2010

166,311.1

144,612.2

15.0%

(-) Refunds, Cancellations

-1,496.8

-1,301.5

15.0%

(-) Cessions and Transfers to Fellow Companies

-6,058.2

-8,571.3

-29.3%

Net Income Consolidated

157,943.2

134,738.2

17.2%

Insurance (general and life)

99,599.7

85,234.2

16.9%

Supplementary Health

31,875.3

26,624.1

19.7%

From Pension Plans

12,365.8

11,092.9

11.5%

With Capitalization Bonds

14,102.4

11,787.0

19.6%

Income excluding Financial Applications and Investments

10,815.2

8,653.5

25.0%

Insurance (general and life), Pension and Capitalization

9,328.6

7,480.8

24.7%

Supplementary Health

1,486.6

1,172.7

26.8%

168,758.4

143,391.8

17.7%

IOF (Over Insurance Premiums)

4,097.0

3,621.6

13.1%

Insurance (general and life), Pension and Capitalization

3,338.2

2,987.3

11.7%

758.8

634.3

19.6%

Total Income including IOF

172,855.4

147,013.3

17.6%

Costs and Restitutions of the Activity

-62,948.0

-54,273.8

16.0%

Insurance (general and life)

-26,020.6

-22,766.1

14.3%

Supplementary Health

-25,339.5

-21,418.1

18.3%

Benefits Paid and Surrenders + Remuneration Complementary to the Pension Plans (Financial Surplus)

-213.6

-382.0

-44.1%

Bonds Surrendered and Drawn + Savings Remuneration

-11,374.3

-9,707.5

17.2%

Variation of the Reserves and Savings Accumulated

-56,806.1

-47,555.1

19.5%

Insurance (general and life)

-48,734.6

-40,869.2

19.2%

-57.2

539.3

-110.6%

-7,875.4

-7,117.0

10.7%

-138.9

-108.1

28.5%

53,101.3

45,184.5

17.5%

Gross Income Consolidated

Total Income excluding IOF (Tax on Financial Transactions)

Supplementary Health

Supplementary Health Accumulation of the Reserves of the Pension Plans Savings of Capitalization Gross Added Value

*

**

* This information may not be detailed. % accepted over the Gross Income Consolidated | ** Calculated Source: Siscorp

319

General and administrative expenses and commissions The consolidated final value of the funds that refer

expenses) over the year of 2011 amounted R$23.97

to the administrative and commercial activities

billion. The greatest share (68.76%) was intended

(commissions paid to the brokers, marketing,

for paying the brokers’ commissions, followed by

services provided by third parties and general

the general expenses (15.52%). R$ million

General and administrative expenses and commissions 2011

2010

2011/2010

Total

23,974.1

20,702.1

15.8%

Commissions Paid to the Brokers

16,486.1

12,806.3

28.7%

Insurance (general and life)

13,176.3

10,300.8

27.9%

Supplementary Health

1,702.0

1,420.6

19.8%

500.0

289.9

72.5%

1,107.8

795.0

39.3%

Marketing

795.0

674.9

17.8%

Insurance (general and life)

507.9

464.7

9.3%

Supplementary Health

208.7

134.5

55.2%

Private Pension

53.1

52.6

0.9%

Capitalization

25.3

23.1

9.5%

Services Provided by Third Parties

2,971.9

2,597.6

14.4%

Insurance (general and life)

1,921.8

1,631.6

17.8%

Supplementary Health

711.2

649.0

9.6%

Private Pension

210.3

190.1

10.6%

Capitalization

128.6

126.9

1.3%

General Expenses

3,721.1

4,623.3

-19.5%

Insurance (general and life)

3,252.7

3,865.4

-15.9%

Supplementary Health

961.5

981.8

-2.1%

Private Pension

-493.1

-458.0

7.7%

0.0

234.1

-100.0%

Private Pension Capitalization

Capitalization

Source: Siscorp

320

16,486.1

3,721.1

2,971.9 795.0

Marketing

Commissions paid to the Brokers

General Expenses

Services provided by Third Parties

Distribution of the added value The investments made in human resources,

to R$32.22 billion. The largest part was transferred

payments

to the Government: R$14 billion, the equivalent to

made

to

the

Government

and

shareholders, as well as incorporation to the

43.7% of the total.

policyholder surplus of the companies amounted R$ million

Distribution of the added value 2011

2010

2011/2010

Own Staff

5.959.1

5.173.7

15.2%

Insurance (general and life)

3.985.8

3.382.0

17.9%

Supplementary Health

1.358.3

1.230.8

10.4%

Private Pension

446.9

405.7

10.2%

Capitalization

168.1

155.2

8.3%

14.080.2

11.284.0

24.8%

Insurance (general and life)

9.605.3

8.054.9

19.2%

Supplementary Health

2.455.2

1.806.6

35.9%

864.1

669.4

29.1%

1.155.7

753.1

53.5%

Government

Private Pension Capitalization

321

Distribution of the added value 2011

2010

2011/2010

Shareholders

7,989.1

4,162.6

91.9%

Insurance (general and life)

6,253.0

2,103.0

197.3%

Supplementary Health

1,068.6

847.3

26.1%

Private Pension

-152.4

783.1

-119.5%

Capitalization

819.9

429.2

91.0%

Incorporation to the Policyholder Surplus

4,194.8

6,814.6

-38.4%

Insurance (general and life)

3,022.6

3,946.5

-23.4%

Supplementary Health

593.5

916.8

-35.3%

Private Pension

-56.8

1,479.8

-103.8%

Capitalization

635.4

471.5

34.8%

Total

32,223.1

27,434.9

17.5%

Insurance (general and life)

22,866.7

17,486.4

30.8%

Supplementary Health

5,475.6

4,801.5

14.0%

Private Pension

1,101.8

3,338.0

-67.0%

Capitalization

2,779.0

1,809.0

53.6% Source: Siscorp

14,080.2

7,989.1 5,959.1 4,194.8

Own Staff

322

Government

Shareholders

Incorporation to the Policyholder Surplus

Taxes and contributions The insurance companies paid R$12 billion in

Corporate Income Tax (IRPJ), with 27%; Employees’

taxes and contributions during the year, being

Profit Participation Program (PIS) / Tax for Social

R$864.1 million the private pension entities, and

Security Financing (Cofins) / Services Tax (ISS),

R$1.15 billion the capitalization companies.

with 20%; Social Contribution on Net Income

The largest share (29%) was intended for paying

(CSLL), with 16%; and Withholding Income Tax

the Taxes on Financial Transactions (IOF), which

(IRRF), with 8%.

amounted to R$4.09 billion; followed by the R$ million

Taxes and contributions 2011

2010

2011/2010

2.760.3

2.260.6

22.1%

2.441.5

1.985.7

23.0%

Private Pension

191.0

171.8

11.2%

Capitalization

127.8

103.1

24.0%

CSLL Social Contribution on Net Income

2.277.8

1.855.3

22.8%

Insurance (general and life)

1.806.6

1.522.7

18.6%

Private Pension

149.0

132.5

12.4%

Capitalization

322.3

200.1

61.1%

IRPJ Corporate Income Tax

3.751.3

2.951.0

27.1%

Insurance (general and life)

2.984.7

2.397.1

24.5%

Private Pension

237.1

212.9

11.4%

Capitalization

529.5

341.0

55.3%

1.193.8

622.0

91.9%

Insurance (general and life)

823.0

440.9

86.7%

Private Pension

248.3

117.0

112.2%

Capitalization

122.5

64.1

91.1%

PIS / COFINS / ISS Employees’ Profit Participation Program / Tax for Social Security Financing / Services Tax Insurance (general and life)

IRRF Withholding Income Tax

323

Taxes and contributions 2011

2010

2011/2010

IOF Tax on Financial Transactions

4,097.0

3,595.1

14.0%

Insurance (general and life)

4,004.7

3,515.1

13.9%

Private Pension

38.7

35.2

10.0%

Capitalization

53.6

44.8

19.6%

Taxes and Contributions paid to the Government

14,080.2

11,284.0

24.8%

Insurance (general and life)

12,060.5

9,861.5

22.3%

864.1

669.4

29.1%

1,155.7

753.1

53.5%

Private Pension Capitalization

Source: Siscorp

Taxes and Contributions Paid by the Insurance Companies

Taxes and Contributions Paid by the Insurance Companies

Capitalization 1,155.7 8%

IOF 4,097.0 29%

Private Pension 864.1 6%

PIS/COFINS/ISS 2,760.3 20%

IRRF 1,193.8 8%

IRPJ 3,751.3 27%

Insurance 12,060.5 86%

CSLL 2,277.8 16%

Savings and reserves accumulated

324

The Brazilian legislation provided for that the

of the reserves for the pension plans reached

companies

to

the amount of R$102.25 billion and the savings

guarantee the strength of the market operations

of the capitalization bonds, R$19.7 billion. The

and, at the same time, to help the constitution

total of technical provisions that guarantee the

of the long-term savings of the Country. During

payment of indemnities, benefits and surrenders

the year, the reserves for preserving the wealth

amounted to R$335.93 billion, 17.5% above the

amounted to R$213.89 billion, the accumulation

sums invested in the year of 2010.

constitute

technical

reserves

R$ million

Savings and reserves accumulated 2011

2010

2011/2010

Reserves for Preserving the Wealth Insured

213,898.7

64%

178,249.5

62%

20.0%

Insurance

206,730.5

62%

172,025.3

60%

20.2%

7,168.2

2%

6,224.2

2%

15.2%

102,254.1

30%

90,490.6

32%

13.0%

Savings of the Capitalization Bonds

19,786.9

6%

17,254.5

6%

14.7%

Total of Savings and Reserves Accumulated

335,939.7

100%

285,994.6

100%

17.5%

Health Accumulation of the Reserves for the Open Private Pension Plans

Source: Siscorp

Savings of the Capitalization Bonds 6%

Accumulation of the Reserves for the Open Private Pensions Plans 30%

Reserves for Preserving the Wealth Insured 64%

Compulsory transfers of the DPVAT Insurance Half of the income of the DPVAT Insurance, related

5% of the amount collected is transferred to the

to the share of the tariff premiums, is transferred

National Department of Traffic (Denatran) for

to the Federal Government in compliance with the

development of traffic education campaigns.

legislation and are compulsorily intended for two

During the twelve months of the year, the transfers

different bodies.

amounted to R$3,353.75 billion.

The first of them is the Single Health System (SUS)

The funds collected by the DPVAT Insurance in

that receives almost half of the amount collected

the year of 2011 amounted to R$6,706.50 billion,

(45%), in compliance with the laws 8.212/91 and

15.7% above the funds collected in the previous

9.503/97, for financing the medical and hospital

year (R$5,797.37 billion).

care to the people victims of traffic accidents.

325

Human Resources An investment generating value for the company People are the most valuable of the resources an

The number of disabled people (PNE) was of 693

organization has. It is not by chance that the Human

employees. The people hired in 2011 (5,771) was

Resources management increasingly undertakes

quite higher to the number of people dismissed

a growing importance in the development

(3,608), the equivalent to 23.98% and 14.99%,

of an organizational culture intended for the

respectively. The women represent 54.8% of

innovation and the continuous learning, and plays

the total number of people employed in the

an essential role in internal and external basis of

insurance market (13.18 thousand) against 45.2%

the organizations.

of men (10.88 thousand) and stay longer in all the

Being aware of the value of its employees for the

companies, excepting amongst the employees

good performance of the market, the companies of

who stay more than 20 years in the same company,

the insurance, private pension and capitalization

the only position the men stand the top. Most of

market invested R$1.2 billion in the HR segment

the employees of the insurance market works in the

over the year of 2011.

principal business office of the companies (53.7%).

In accordance with the projections of the insurance

The age groups that prevail among the employees

industry, the number of people employed in

of the insurance market are from 26 to 35 years

the market surpassed 24 thousand all over the

old (9.6 thousand people) and from 36 to 45 years

Country. In the twelve months of the year, 5.771

old (6.37 thousand), followed by the group up to

thousand professionals were hired, the great

25 years old (4.41 thousand employees) and from

part of them (5.296 thousand) in the insurance

46 to 55 years old (2.6 thousand). The number of

segment, followed by private pension (262),

employees above 56 years old is 633. The women

capitalization (69) and health (146).

are majority in the two younger groups and the

The trainees and learners also compose the staff,

men, in the older groups.

with 593 and 435 people hired, respectively,

The information of this research were collected in

in all the segments. The outsourced workers

the insurance, private pension and capitalization

have a relevant representation in the number

companies associated with CNseg that, altogether,

of employees of the market’s companies, with

represent 75% of the Brazilian insurance industry

4,494 people working within the four segments.

revenue.

Gender

326

Insurance

Private Pension

Capitalization

Health

Consolidated

Men

9,952

492

282

157

10,883

Women

11,955

545

323

361

13,184

Total

21,907

1,037

605

518

24,067

Employees’ Allocation Insurance

Private Pension

Capitalization

Health

Consolidated Total

Men

Women

Men

Women

Men

Women

Men

Women

Men

Women

Principal Business Office

5,129

6,044

407

405

204

234

160

330

5,900

7,013

12,913

Branches

2,785

3,038

83

136

78

89

3

25

2,949

3,288

6,237

Not Informed

2,455

2,456

3

3

—

—

—

—

2,458

2,459

4,917

Total per Gender

10,369

11,538

493

544

282

323

163

355

11,307

12,760

Total

24,067 21,907

1,037

605

518

24,067

Years of Service Insurance

Private Pension

Capitalization

Health

Consolidated Total

Men

Women

Men

Women

Men

Women

Men

Women

Men

Women

Up to 2 years

3,810

4,757

147

176

37

54

68

198

4,062

5,185

9,247

From 2 to 5 years

2,227

2,454

121

119

79

125

51

77

2,478

2,775

5,253

From 5 to 10 years

1,821

1,951

92

126

100

65

25

49

2,038

2,191

4,229

From 10 to 20 years

1,507

1,712

91

97

61

57

13

36

1,672

1,902

3,574

More than 20 years

809

578

39

29

18

9

0

1

866

617

1,483

Not Informed

140

141

0

0

0

0

0

0

140

141

281

10,314

11,593

490

547

295

310

157

361

11,256

12,811

Total per Gender

24,067 Total

21,907

1,037

605

518

24,067

327

Age Group Insurance

Private Pension

Capitalization

Health

Consolidated

Men

Women

Men

Women

Men

Women

Men

Women

Men

Women

Up to 25 years old

1,693

2,432

55

71

26

33

32

68

1,806

2,604

From 26 to 35 years old

3,713

5,049

157

194

115

138

67

167

4,052

5,548

From 36 to 45 years old

2,937

2,852

139

128

79

93

46

98

3,201

3,171

From 46 to 55 years old

1,289

1,024

76

108

43

46

9

27

1,417

1,205

More than 55 years old

338

150

66

43

23

9

3

1

430

203

Not Informed

215

215

—

—

—

—

—

—

215

215

10,185

11,722

493

544

286

319

157

361

11,121

12,946

Total per Gender Total

21,907

1,037

605

518

24,067

Turnover Employees

Insurance

Private Pension

Capitalization

Health

Consolidated

Hired

5,296

261

68

146

5,771

Dismissed

3,134

260

129

85

3,608

Trainees

492

56

44

1

593

Learners

400

11

10

14

435

3,895

506

21

72

4,494

649

24

9

11

693

13,866

577

241

232

14,916

Outsourced Workers Disabled People (PNE) Total

328

Distribution of the Funds The companies of the insurance market invested

The expenditures with training, medical and

hard in the salaries of their staff over the year:

odontological care, group life insurance, private

more than R$1.2 billion were invested, amongst

pension, day-care assistance, leisure, amongst

salaries (71.1%), social contributions (14.7%) and

others, amounted to R$187.9 million.

benefits (14.2%). Insurance

Private Pension

Capitalization

Health

Consolidated

Work Remuneration (Salaries)

749.1

70.8%

52.3

80.3%

36.7

69.5%

23.5

67.3%

861.6

71.1%

Social Contributions

154.1

14.6%

5.2

8.0%

12.6

23.8%

6.5

18.5%

178.4

14.7%

Benefits

155.5

14.7%

7.6

11.7%

3.5

6.6%

5.0

14.2%

171.6

14.2%

65.1

100.0%

52.7

100.0%

35.0

100.0% 1.211.6 100.0%

Total

1.058.8 100.0%

Other Benefits Training

15.5

9.3%

1.5

15.0%

0.7

9.1%

0.5

13.2%

18.1

9.7%

Medical and Odontological Care

82.1

49.2%

5.5

55.6%

1.2

15.6%

2.4

69.2%

91.2

48.6%

Group Life Insurance

3.4

2.1%

0.3

3.3%

0.2

2.0%

0.0

0.7%

3.9

2.1%

Private Pension

54.0

32.4%

1.8

18.6%

5.3

68.8%

0.4

10.1%

61.5

32.7%

Day-Care Assistance

8.3

5.0%

0.5

4.6%

0.3

4.3%

0.2

6.7%

9.4

5.0%

Leisure

2.1

1.3%

0.2

1.8%

0.0

0.2%

—

0.0%

2.3

1.2%

Others

1.3

0.8%

0.1

1.1%

—

0.0%

—

0.0%

1.4

0.8%

166.7

100.0%

9.9

100.0%

7.8

100.0%

3.5

100.0%

187.9

100.0%

Total of Benefits

329

Education level The number of employees with master’s degree,

and private pension segments. When the comparison

doctor’s degree or postdoctoral degree, according

refers to the university education, not concluded or

to the gender, differs from a segment to another.

high school, the women has education level higher

The men are majority in the numbers consolidated,

than the men in all the segments.

but they lose for the female gender in the health Education Level Insurance

Private Pension

Capitalization

Health

Consolidated Total

Men

Women

Men

Women

Men

Women

Men

Women

Men

Women

Master’s Degree / Doctor’s Degree / Postdoctoral Degree

700

627

46

52

28

14

38

74

812

767

1,579

University Concluded

4,345

5,339

210

214

121

150

43

118

4,719

5,821

10,540

University Not Concluded

2,759

2,994

64

82

61

82

49

85

2,933

3,243

6,176

High School Concluded

1,895

2,392

116

148

47

57

26

78

2,084

2,675

4,759

Others

390

329

39

35

25

20

1

6

455

390

845

Not Informed

68

69

15

16

—

—

—

—

83

85

168

490

547

282

323

157

361

Total per Gender

10,157 11,750

Total

21,907

1,037

605

518

11,086 12,981 24,067

24,067

Education Level Pyramid Men | 77%

0.4%

0.3% Not Informed

Women | 23%

1.6% 11.1%

8.7% High School Concluded

13.5%

12.2% University Not Concluded

24.2%

19,6% University Concluded 3.2%

330

1.9% Others

3.4% Master’s Degree / Doctor’s Degree / Postdoctoral Degree

Companies | Employees In accordance with research made by CNseg, 88%

educational assistance with graduation (74%) and

of the companies of the insurance market adopt

with training (85%). It is extremely representative,

policies for health and occupational safety. The

also, the number of companies that organize

investment in the employees includes policy for

lectures for its staff: 91%

Policy for educational assistance with graduation

Policy for educational assistance with training

No 15%

No 26%

Yes 74%

Yes 85%

Provides lectures for employees

No 9%

Yes 91%

331

The salaries policy continues favoring the men: in the group of higher salary, that takes into account the five higher salaries of the market, they represent 58% against 42% of the women. The higher salaries represent only 1% of the total distribution of the amounts paid, but they are mostly (94%) intended for white people.

Superior salary bracket (5 higher salaries) per race Yellow 1% Black 0%

Brown 5%

Superior salary bracket (5 higher salaries)

Indigenous 0%

No 42%

Yes 58%

White 94%

In the group between the 6th and the 11th lower salary (that represents 80% of the salaries paid), the situation reverts and the women are 52% against 48%. And, how lower is the income, the higher is the female share: they occupy 61% of the positions with salaries lower than ten minimum wages.

Salaries Allocation

Superior salary bracket (5 higher salaries) 1%

Basic salary bracket (10 lower salaries) 19% Average salary bracket (between the 6th higher salary and the 11th lower salary) 80%

332

Average salary bracket (between 6th and 11th lower salary)

Women 52%

Men 48%

Basic salary bracket (10 lower salaries)

Women 61%

Men 39%

The presence of the male gender is predominant also in the manager positions (61%) and executive positions (54%), as well as in the technical and corporate departments, with 52% in each of them. But the women are majority in the positions of the commercial department (61%), administrative / financial department (51%). Managerial hierarchic level

Women 39%

Executive hierarchic level

Men 61%

Women 46%

Men 54%

333

Commercial Department

Technical Department

Women 48%

Men 52%

Women 61%

Men 39%

Administrative / Financial Department

Women 51%

Men 49%

In the insurance market, the allocation of the employees according to the area of operation is presented as follows: administrative / financial 44%, commercial 34%, technical 21% and corporate 1%. The practitioners of such areas count on indoor courses organized by the companies, distributed in the following areas: technical (32%), commercial (29%), corporate (22%) and financial / administrative (17%).

334

Allocation of the employees by area of operation Corporate area 1%

Indoor course for employees Corporate area 22%

Technical area 21% Technical area 32%

Administrative / financial area 44% Commercial area 34%

Administrative / financial area 17%

Commercial area 29%

From the total of people allocated permanently in the area of losses / benefits, 74% are own employees and 26% are outsourced workers. In the Customer Services this relation is 70% of own employees and 30% of outsourced workers. In the Ombudsman Services, almost the total of employees is hired by the companies: 95%, against 5% outsourced workers.

Employees allocated permanently in

Employees allocated in the Customer Services

losses / benefits

Outsourced workers 26%

Own employees 74%

Outsourced workers 30%

Own employees 70%

335

The relation existent between the lower salary paid by the companies of the insurance market and the minimum wage is 1.537 – that is, the lower salary of the market is 53% higher than the minimum wage in force in the Country. The turnover of the number of employees in the year of 2011 was 17.34%.

Employees allocated in the Ombudsman Services Outsourced workers 5%

Own employees 95%

336

Insurance Brokers Since the 1990s, the insurance broker has been

the

consolidating as the major delivery channel of

representative), Home/Housing, Property, Health,

insurance in Brazil, including for the large

Liability, General Insurance and Financial Risks.

financial conglomerates.

The majority of the brokerage professionals

Being the link between the assured and the

operates as natural person, totalizing 45,513

insured company, these professionals has the

brokers acting during the year all over the national

mission to advice the insurance consumer when

territory. But there is also an expressive number of

contracting and during the policy period.

brokers operating as legal entities — in 2011 they

According to the National Federation of Insurance

totalized 24,216 —, that generated employment

Brokers (Fenacor), in 2011, the number of

and income for thousands of Brazilians and

professionals operating all over the Country was

contributed for the economic and social growth

69,729 – 18,588 in Life branch only.

of the Country.

following

branches:

Motor

(the

most

The Brazilian insurance broker acts mainly in

337

Equity Structure How the insurance market benefits the Brazilian economics

338

The insurance companies are managers of funds

with their role of promoter agent for the Brazilian

whose resources arising from the amount of

social and economical development.

premiums paid by their assureds in order to

The volume of investments of the companies

guarantee the indemnity payment in case

associated with the Federations, amounted to

of occurrence of eventual losses. Thereby, the

R$356.6 billion in the year of 2011 — a result

companies need to have capacity to honor the

17.5% higher than that achieved in the previous

payments, reason by which they constitute the

year: R$300.7 billion. The permanent investments

compulsory reserves, composed by securities and

closed the year in R$34.6 billion and the working

other assets from different natures.

capital of the operations in R$8.5 billion.

The companies that compose the insurance, open

Properties and rights amounted to R$399.7

private pension and capitalization industry play

billion in investments in the year of 2011, against

important role in the Brazilian economics, in the

R$347.5 billion in the previous year. The technical

development of the Country and in the generation

provisions — that help in the constitution of the

of the people revenue. The services provided for

internal savings of the Country —, deducted the

this industry protect properties and lives and,

deferred acquisition costs, achieved R$326.8

nevertheless, assure the smooth operation of

billion. And the policyholder surplus of the

the Brazilian economics, in addition to stimulate

companies showed once more the strength of the

the innovation, leading the companies to comply

market, amounting to R$72,8 billion.

Properties and Rights | Commitments and Liabilities Volume of funds constituted by the applications of the companies represented by the Federations in assets accepted by the Government to honor the payment of the commitments undertaken with their assureds.

Total of Properties and Rights 2011 Permanent Investments 9% Working capital of the operations 2%

Total of the applications 89%

Total of the Commitments and Liabilities 2011

Policyholder surplus 18%

Technical Reserves deducted the acquisition costs retained 82%

339

Social Balance Sheet | The Segments

Insurance Segment Protection for families, health, properties, assets and people The Brazilian insurance market has been growing

And the more the number of people buying the

significantly since the year of 1994, when the

insurance products increases, the more the market

Country became to control the inflation and to

is able to revert in favor of the Brazilian society.

live under a situation of monetary stabilization.

In 2011, R$53.8 billion of the amount produced by

In the last year, despite of the crisis in Europe, it

the companies of all the segments of the market

was not different: the Insurance, Private Pension

— including the health insurances, the pension

and Capitalization Segments kept a good

plans and the capitalization bonds — returned to

performance and closed the year of 2011 with a

society as indemnities payments, remunerations

growing of 15%, moving R$166,311 billion.

and compensation of assets.

The products offer also has been amazingly

The health insurances were equivalent to almost

dynamics in the recent years and, in a short

half of the total, with share of R$25.3 billion (18.3%

time, became so rich and diversified as required

above the previous year); followed by the damage

the range of the public’s demand, whose needs

insurances, with R$23.1 billion (19.9% above);

developed and differed with the continuous

and the personal insurances, with R$5.3 billion

advancement of the productive structure of

(11% above).

the Country. Impelled also due to the arrival of millions of new

Wealth Preservation

Brazilians in the consumer market — with the

The amount of R$53.8 billion of funds that returned

rising of the C, D and E classes — the segments

to society, as indemnities and remunerations, was

design new products and create new strategies to

allocated as below:

attract such public that always lived without the insurance protection.

8,527.6 16% Health Personal Motor

14,596.0 27%

25,339.5 47%

Other Damages 5,386.1 10%

342

R$ million

Total of the Wealth Preservation 2011

2010

2011/2010

Motor

14,596.0

27.1%

12,728.8

27.9%

14.7%

DPVAT

1,668.7

3.1%

1,473.1

3.2%

13.3%

Property

3,621.1

6.7%

2,536.8

5.6%

42.7%

Cargo

1,454.6

2.7%

1,231.6

2.7%

18.1%

Home / Housing

335.7

0.6%

250.9

0.6%

33.8%

Rural

462.9

0.9%

234.4

0.5%

97.4%

Liabilities

238.0

0.4%

191.8

0.4%

24.1%

Financial Risks

213.5

0.4%

160.7

0.4%

32.9%

Credit

246.1

0.5%

217.9

0.5%

12.9%

Hull

250.5

0.5%

258.3

0.6%

-3.0%

Marine

60.4

0.1%

0.0

0.0%

—

Aviation

20.2

0.0%

0.0

0.0%

—

Special Risks

-44.1

-0.1%

0.3

0.0%

-14214.8%

Others

0.0

0.0%

0.0

0.0%

-65.1%

Health

25,339.5

47.1%

21,418.1

47.0%

18.3%

5,337.2

9.9%

4,801.1

10.5%

11.2%

VGBL

48.9

0.1%

39.3

0.1%

24.6%

Total

53,849.2

100%

45,543.3

100%

18.2%

Damages

23,123.6

42.9%

19,284.7

42.3%

19.9%

Health

25,339.5

47.1%

21,418.1

47.0%

18.3%

Personal

5,386.1

10.0%

4,840.4

10.6%

11.3%

Personal

Source: Siscorp

343

Motor Insurance Increasing the vehicles insured basis led to a greater return to society in the indemnities payment The segment of General Insurance led to the

for example, services provided for locksmith,

return of R$23.1 billion to Brazilian society

plumber, computer help, pet-shop and baby sitter,

over the year of 2011, as indemnities payment.

besides the driver to conduct the vehicle in case

The highlight was the Motor branch, that, by

the assured has drunk alcohol.

itself, was responsible for 63% of the total (R$14.6

The reduction of the taxes proposed by the federal

billion), followed by the branches, namely:

government in order to stimulate the sales of

Property (R$3.6 billion), DPVAT (R$1.7 billion) and

new vehicles caused a boom in the automobiles

Cargo (R$1.5 billion).

market, also impelled by the benefits offered.

The number of automobiles’ owners who counted

The increase of the income for the C and D classes,

on insurance protection for their vehicles, as at

that has enabled the acquisition of passenger

December 31 , 2011, was 14.6 million, representing

cars by these new customers, helped to extend

an index of insurance penetration of 28.9% in

even more the consumption basis of the Brazilian

relation to the vehicles on the roads of the Country

market of automobiles.

st

that paid the DPVAT compulsory insurance that

344

year. In 2010, the number of vehicles covered by

Wealth Preservation

the insurance was 13.4 million, that is, there was

The statistic data of the Superintendence of

an increase of 8.2% in volume of vehicles insured

Private Insurance (Susep), related to the year of

in the year of 2011.

2010, show that in the period were paid R$12.7

In addition to the coverages intended for the

billion of indemnities. In the year, 13.4 million of

types of risks the vehicles are exposed to —

automobiles from the national fleet counted on

collision, fire, robbery and theft, as well as liability

the insurance protection. The partial indemnities

— the insurance companies have been following

represented 35% of the amount paid, followed by

a market’s trend to offer further benefits to

the indemnities by robbery and theft, with 34%.

seek attract even more the assured and to stay

The values paid for fire indemnities were around

ahead of the competition. Within this group are,

1% of the total.

1% 6%

Parcial indemnity Full indemnity

24%

Indemnity – Robbery and Theft

34%

Indemnities – Others 35%

Indemnitiy – Fire

Indemnities by age group The greater share of the indemnities payment

same percentage, are those from 26 to 35 years

for motor insurance over the year of 2010 was

old (18%) and from 46 to 55 years old (17%).

intended for the assureds within the age group

A relevant group of assureds (24%) did not inform

from 36 to 45 years old, representing 24% of the

the age.

total volume paid.

Following, with almost the

Allocation of the indemnities per age group / Year of 2010 3% Age not informed Above 55 years old

24%

18%

From 46 to 55 years old From 36 to 45 years old From 26 to 35 years old From 18 to 25 years old

14%

24% 17%

345

DPVAT Insurance The social insurance of the traffic Since it was created, in the year of 1974, by the

Extension of the service points

Law nº. 6.194, the DPVAT Insurance (compulsory

To provide an increasingly better service to the Brazilian people and to comply with its mission to provide to the citizens the access to the DPVAT Insurance, Seguradora Líder DPVAT entered into a series of partnerships in the year of 2011. Amongst them, the agreement signed with the Post Office in the States of Ceará, Piauí and Maranhão, benefiting 546 districts of the Northeast region. It finished the year of 2011 with 1,950 active service points of the DPVAT Insurance all over the Country.

“no-fault” insurance to cover bodily injury caused by automotive land-road vehicles or by its cargo, to persons transported or not) has been complying with its mission to protect the victims of traffic accidents caused by automotive land-road running by ground or asphalt such as, cars, trucks, buses and motorcycles and their beneficiaries. Over almost 40 years, the coverage of this insurance, that has a great social appeal, has been favoring millions of Brazilian all over the national territory. In Brazil, all the citizen who suffers an accident in the traffic, whether pedestrian, passenger or driver, has the right to the insurance. The situations indemnified are death and permanent disability and, as reimbursement, proved expenses of medical and hospital care. The application to receive the DPVAT Insurance is free and the own victim or heir may file the requirement for indemnity and reimbursement, not being necessary intermediaries. Since the year of 2008,

In 2011, the insurance company continued the diffusion campaign, initiated in 2009, with the purpose to extend the knowledge of the population as regards the DPVAT Insurance. Movies and posters were broadcasted on TV, magazines, radio, internet, outdoors and media of several Brazilian Cities. In a simple and didactic way, the campaign provided orientation on the channels to be used to require the indemnities, seeking, thereby, to discourage the action of intermediaries.

Department of Traffic (Denatran), to be invested in

It also developed the reformulation in the official website of the DPVAT, simplifying the technical terminology and the inclusion of explanatory videos as regards the payment of indemnity. Other important action was to participate of the social nets, where official profiles were launched in the Facebook, Twitter and Youtube. By the end of the year, the official profile of DPVAT already counted on more than 17 thousand followers in the Facebook, and its videos in the Youtube, in the official channel of the insurance, with more than

programmes intended for preventing accidents.

550 thousand accesses.

the administration of this insurance is in charge of Seguradora Líder DPVAT. The insurance also contributes to maintain the public health and the national policy of traffic, through the transfer of 45% of the amount collected to the Single Health System (SUS), to finance the medical and hospital care of the victims of accidents;

346

Campaigns and social nets

and 5% to the National

Partnerships with the Courts of Appeals

the society and to reduce the number of actions

Aiming at reducing the impact of the legal

of DPVAT Insurance, settlement campaigns were

liability, the insurance company entered into

promoted benefiting, only in the year of 2011,

a series of partnerships over the year with the

more than 45 thousand people that received their

Courts of Appeals of several Brazilian States in

indemnities after executing the settlements.

order to stimulate the settlements. The initiative

As result of this initiative, Seguradora LĂ­der

is due to the fact of substantial part of this

DPVAT, amongst other acknowledgements, won

liability is constituted by actions in which the

the prize of Company Friend of the Settlement,

victim of traffic accident and / or the respective

granted by the Judiciary Power of the State of Rio

beneficiaries do not claim the indemnity before

Grande do Norte, through the State Committee of

an insurance company accredited, but by means of

the Movement for the Settlement. The company

the legal via. Despite of the application to receive

was recognized by the initiative to execute more

the DPVAT Insurance is free and fast, many people

than 1.7 thousand settlements in joint actions of

are led by intermediaries to bring an action to

settlement in that State.

receive the indemnity. Therefore, the payment of the insurance that through the administrative via

Indemnities paid

takes 30 days, can take up to four years if made

In the year of 2011, 366,356 people received the

by legal via. With the purpose to anticipate the

DPVAT Insurance in Brazil, the equivalent to the

payment of indemnities that would be effectively

amount of R$2.287 billion paid, an increase of 45%

due and at the same time to satisfy the need of

in relation to the amount paid in the year of 2010.

Number of Losses Paid

19%

16%

Disability DAMS (Medical Assistance and Supplementary Expenses) Death

65%

347

• By age group Call the attention the fact of more than 51% of the victims of accidents are people who are in the range from 18 to 34 years old, exactly where is the great part of the economically active population of the Country. Age Pyramid for the Indemnities Paid 2.62%

1.46%

14.22%

4.93%

14.90%

4.16%

More than 65 years old

Men | 77%

From 45 to 64 years old

Women | 23%

From 35 to 44 years old

5.74% From 25 to 34 years old

22.49% 18.52%

4.68% 3.30%

1.76% 0.74%

0.48%

From 18 to 24 years old From 8 to 17 years old From 0 to 7 years old

• By type of vehicle By category of vehicle, the motorcycles were, once more, the great villains: 65% of the accidents indemnified were caused by this type of vehicle.

Indemnities paid per the time of the accident and type of vehicle Automobile

Microbus / Bus

Dawn from midnight to 5:59 a.m.

348

Motorcycle

Sunrise from 6:00 a.m. to 8:59 a.m.

Truck

Morning from 9:00 a.m. to 12:59 p.m.

Afternoon from 1:00 p.m. to 4:59 p.m.

Evening from 5:00 p.m. to 7:59 p.m.

Night from 8:00 p.m. to 11:59 p.m.

• By victim The statistic data also show that around 77% of the cases including all the categories of vehicle and several types of damage, the victim is man and, most of time, the own driver. Indemnities Paid per Gender and Kind of Victim Disability

DAMS

Death

Female 23%

Driver

Pedestrian

Male 77%

People transported

Driver

Pedestrian

People transported

• By Region of Brazil Taking into account the indemnities paid per Region, the statistic data present peculiarities within every part of the Country. In the Southeast, it was registered the larger number of traffic accidents that caused deaths. Overall, 38% of the indemnities resulting from fatal occurrences were related to victims from this Region. As regards the Northeast, are concentrated 30% of the indemnities by permanent disability and, in the South, the larger number of reimbursements by medical expenses: 43% Amount of Indemnities Paid by Region in 2011

North 10%

Truck 4%

Northeast 27%

South 30%

Middle West 7%

Southeast 26%

Automobile 31%

Motorcycle 63% Microbus 2%

349

Personal Segment Providing peace of mind and better life quality is the major legacy of the segment to society Represented by the risk and survival coverage of

Similarly, it is not possible to limit it to the sum

the personal insurance and open private pension,

paid as insured amount the benefits provided by

the Personal Segment plays important role in

the insurance agreed in cases such as disability.

the economical and social development of the

Under this circumstance, in addition to the

Country — through a wide range of products —

physical and emotional consequences, the new

providing protection to the people and families

reality to be faced makes, mostly, more serious

by defending them from the financial impacts

the financial situation of the family. The expenses

arising from misfortunes.

with long treatments is added to the impossibility

Thereby,

350

the

segment

contributes

for

the

that the disabled people may have own income

sustainable development of the economics and

through their work.

for the social inclusion, and also provides a benefit

The amount paid to the assured eases the access

that reaches far beyond the value paid to society

to medical and hospital treatments, rehabilitation,

and open private pension entities, that amounted

drugs and care equipment intended for improving

to R$7 billion in the year of 2011.

their life quality, in addition to help financially the

There is no way to quantify the actual return this

maintenance of the family.

value offers, when it reduces the impact in the

In cases of serious diseases, the amount paid

family budget arising from death or disability of

by the insurance company could be one of the

the assured, for example, that is even more serious

origin of funds of the assured for financing the

if reaches the householder. The same occurs with

eventual treatments.

the retirement, if the family income is limited to

By occurring accidents, the insurance market

the benefit paid by the Social Security.

offers specific coverage intended for reimbursing

As regards the death coverage, there is also the

the medical, hospital and odontological expenses,

chance to buy funeral insurance that provides

up to the limit of the value agreed – and, also,

financial support or funeral services, including

covering the daily hospitalization, limited to the

those related to get papers, certificates, etc.

insured amount. The net of insurance protection

As regards the personal insurance, the protections

also counts on unemployment and loss of income

also extends to the occurrence of serious diseases,

coverages, intended for replacing the incomes,

personal accidents, hospital admission and

in accordance with the period and values set out

loss of income, due to the unemployment

in the agreement, whether due to temporary

or the hindrance of the full exercise of the

loss of capacity or due to unemployment. This

activity remunerated.

benefit protects specially the self-employed

professionals, who do not have right to medical

office, purchase of supply material and specific

licenses granted by the social security, as well as

equipment, amongst others, in a clear example of

the low-income social classes, that suffer direct

efficient return to society.

and immediate impacts when the householder

It is also worth highlighting that in addition of

is victim of some accident that prevents him to

offer protection for children, young and adult

exercise his profession.

people, the Personal Segment, by means of the survival plans, complies with important role

Specific products

to guarantee the income complementation,

In order to better meet the protection requirement

especially for the third age people, and of special

for each person, in addition to generate positive

relevance for the population layer that counts

externalities for the economics, there are combined

only on the retirement through the public system

coverages that become specific products. One of

of pension.

them is the credit life insurance, which combines

Such is the complementation that many times

death and disability coverages and may include

enables that the retired people pay for the private

loss of income or unemployment, in addition

healthcare plans, releasing the hospital public

to additional guarantee for the lender, also

service. In this regard, it is important to note that

assures the payment of financial commitments

most of the workers, when they retire, no more

of the assured, contributing, thereby, for the

count on the contribution of the employer for

development of the Country.

paying the private plan provided by the company.

There is also the home / housing insurance bound

And the situation is getting worse, when this

to the real estate financing, that is compulsory

corporate plan does not enable the stay of the

(used also by My Home My Life programme), and

retired people – what requires that people seek

that, according to the guarantee offered, makes

the individual plans, whose values are calculated

viable the reduction of the interest charged

in accordance with their age group.

from the borrowers. The insurance guarantees the discharge or the continuity of the debt

Pension Plans

amortization, in case of losses occurrence, and

Although its major purpose is to complement

plays important social and economical role.

the retirement, the savings accumulated in the

In addition to the above, the educational insurance

survival plans enables to make future projects

guarantees the financing of the expenses related

viable, as the financing of the education of the

to the education of students, in case of death or

children and / or economical dependents, the

disability of the assured, and may also provide

assistance in the beginning of the professional

for the payment of sum intended for beginning

life, the purchase of real estates and the opening

the professional activities such as, rental of

of own business.

351

The savings accumulated in these plans also

level of protection, associated with the financial

enables

not

and property planning of the people. In respect

expected events, such as the financing of medical

of these insurances, the insured amount is paid to

treatments, and it is essential for those that face

the beneficiaries in case of death of the assured

the interruption of their incomes.

during the period of coverage, but if the assured

Once more it may be seen that the return to people,

survives to the period of the agreement, he /

families and society goes so far beyond the amount

her will get back part of the amount paid within

to be paid, in some moment, by the insurance

this period, duly remunerated, according to

companies and open private pension entities,

the agreement.

whose effective amount is nearly R$275 billion.

Finally, the major return to society provided by

To meet the requirements of the consumers

the Personal Segment is the peace of mind and

to combine in a sole product the risk and

better life quality that are difficult to measure, but

survival coverages, the market offers the mixed

desired by the humankind, over all its history.

that

the

assured

honors

the

endowment insurances that guarantee a wide

352

353

Supplementary Health Segment Expanding the beneficiaries basis and extending the healthcare Impelled by the wish to assure a quality health

an increase of 21.5% if compared to the previous

for their families, Brazilians increasingly seek the

year – almost 70 millions of medical appointments

insurance protection. Compared to the result

and 41.5 million of appointments or sessions with

achieved in the year of 2010, the number of

other health professionals.

beneficiaries from the FenaSaúde operators

The hospital admissions achieved 1.5 million, with

registered an increase of 11.5%, in 2011, being 9.2%

higher occurrences of surgeries (43%), followed

in medical care and 15% in odontological care.

by the clinical admissions (37%) and obstetric

In accordance with data collected from the

(10%). In the cases selected by ANS aiming at the

Beneficiaries Information System of the National

statistic control and epidemiological monitoring,

Agency of Supplementary Health (ANS), during

it registered 108 thousand admissions (7%) for

the year were registered 23.9 million of bounds to

the respiratory system diseases, 72 thousand

health plans from the associates with FenaSaúde

(4.6%) for the neoplasias and 65 thousand for the

— 14.2 million of plans with medical coverage

circulatory system diseases.

(odontological care included or excluded) and

As regards mental health it was noted a

9.7 million of plans solely odontological.

significant increase in the number of cares due

More than 90% of these beneficiaries are in

to the extension of the coverage in the list of

regulated plans, with all the healthcare coverages

procedures and events established by ANS: more

assured in the Law 9.566/98. Only 1.9 million is

than 2.6 million of appointments and sessions

in old plans, being 57% in group plans. In the

with psychiatrists, psychologists and occupational

Southeast region are 75% of the medical and

therapists. Comparing with the previous year,

odontological plans of the Country.

where it was noted 1.8 million care services, the

Over the year, were accounted more than 336

increase is 40%. The number of appointments

million of care service to the beneficiaries of

in psychology registered the higher increase

the operators associated with the National

(50%), followed by psychiatry (15%) and by the

Federation of Supplementary Health (FenaSaúde),

occupational therapy (6%).

Origins and uses of the funds The income from the healthcare private plans —

operators (care, administrative, acquisition and

as regards to the beneficiaries of the associates

taxes) and R$1.3 billion composed the operating

with FenaSaúde — amounted to R$32.3 billion

result of the associates – 3.8% of the income.

in the year of 2011, representing 38% of the full

The funds intended for financing the expenses

income from the supplementary health market

— equivalent to 96.2% of the income — were

within the period. From this sum, R$31 billion

applied as follows:

financed the miscellaneous expenses of the

354

• R$25.6 billion (79.5% of the income) intended

• R$ 5.4 billion (16.7% of the income) intended

for financing the care expenses to pay the

for financing the further expenses faced by the

services provided by the professionals and the

operators (administrative, acquisition and taxes).

health establishments; and Origins and uses of the funds | 2011

R$ million

(%)

Income

32,267

100.00

Outcome

31,035

96.18

Care expense

25,654

79.51

Administrative expense

3,031

9.39

Acquisition cost

1,724

5.34

626

1.94

1,231

3.82

Taxes Operating result Source: ANS financial statements – www.ans.gov.br – Collected in April 17 , 2012 th

The care expense was equivalent to 79.5% of the

The difference between income and outcome

income, that means, from every R$100 collected

is the operating result of the operators (R$1.2

as monthly payments of the plans, almost R$80

billion), funds that pay the investors and finance

were intended for financing the expenses of

the future investments. It is worth highlighting

the beneficiaries with services provided such

that from every R$100 collected, only R$3.8 are

as, medical and odontological care. The further

intended for paying the investors.

expenses amounted to R$17.

Care expense 79.5% Administrative expense Acquisition cost Taxes Operating result

9.4% 3.8%

5.3% 1.9% 355

Technical Provisions of the associates In the last four years, the balance of the technical

solvency and sustainability that benefits the

provisions of the affiliates accumulated a 59%

quality of the services provided to society.

increase, showing the segment behavior with R$

Modality Group medicine Insurance company specialized in health Group dentistry Total

2008

2009

2010

2011

552,231,654

668,460,401

1,443,660,621

1,718,734,346

4,418,764,588

4,767,297,206

4,770,017,530

6,151,961,462

25,116,878

27,425,160

44,743,135

72,552,802

4,996,113,120

5,463,182,767

6,258,421,286

7,943,248,611

Source: Financial statements of the operators are available in the website www.ans.gov.br – Collected in April 17th, 2012 Note: The calculation of the technical provisions is given by: 211_Technical provisions for healthcare operations (Current liabilities) + 2311_ Technical provisions for healthcare operations (Long-term liabilities)

Beneficiaries of the associates Beneficiaries of health plans, by coverage and care segment of the plan, according to the time and kind of agreement Time and kind of agreement

Medical care, dentistry included or excluded Total

Outpatient

Hospital (1)

Hospital (1) Reference and outpatient

Total

14,201,490

24,524

284,136

12,736,271

978,485

Group

12,152,724

23,668

108,473

11,069,206

951,377

1,870,611

852

175,663

1,666,988

27,108

178,155

4

New

12,495,498

11,276

113,612

11,392,125

978,485

Group

11,235,739

11,114

100,672

10,172,576

Individual

1,259,759

162

12,940

Old

1,705,992

13,248

Group

916,985

Individual Not informed

Individual Not informed

Not informed

9,709,528

23,911,018

—

8,691,276

20,844,000

—

1,006,448

2,877,059

11,804

189,952

—

9,530,216

22,025,714

951,377

—

8,525,305

19,761,044

1,219,549

27,108

—

1,004,911

2,264,670

170,524

1,344,146

—

179,312

1,885,304

12,554

7,801

896,630

—

—

165,971

1,082,956

610,852

690

162,723

447,439

—

—

1,537

612,389

178,155

4

77

—

11,804

189,959

—

—

77

—

178,074

Odontological Total medical, odontological only excluded

178,074

178,074

178,074

Source: Beneficiaries Information System – ANS / MS – Collected in February 2012 Note: The term “beneficiaries” refers to bounds to the health plans, and may include several bounds for the same person (1) Includes hospital plans, obstetrics included or excluded

356

Beneficiaries of medical plans (dentistry included or excluded) by care coverage, time and kind of agreement, according to the large regions and Federation Units

Large regions and Federation Units Brazil North

New

Old

Total

14,201,490

Total

Group

12,495,498

11,235,739

Individual 1,259,759

Total 1,705,992

Group

Individual

Not informed

916,985

610,852

178,155

289,612

270,490

265,302

5,188

19,122

11,989

5,882

1,251

56,171

51,516

48,331

3,185

4,655

1,943

2,682

30

3,032

2,622

2,584

38

410

318

77

15

135,773

131,048

130,622

426

4,725

3,901

711

113

1,396

1,090

1,061

29

306

275

30

1

Pará

74,161

66,981

65,571

1,410

7,180

3,875

2,241

1,064

Amapá

12,500

12,003

11,946

57

497

442

48

7

Tocantins

6,579

5,230

5,187

43

1,349

1,235

93

21

Northeast

1,447,021

1,167,991

1,038,156

129,835

279,030

111,365

121,724

45,941

Maranhão

73,160

63,785

63,190

595

9,375

5,479

1,327

2,569

Piauí

14,948

12,230

12,173

57

2,718

2,261

147

310

Ceará

64,359

52,237

39,152

13,085

12,122

8,576

1,723

1,823

Rio Grande do Norte

47,202

41,713

33,634

8,079

5,489

3,084

841

1,564

Paraíba

33,860

29,575

26,321

3,254

4,285

3,197

1,073

15

498,014

396,492

327,826

68,666

101,522

39,110

45,732

16,680

Alagoas

80,383

68,133

48,684

19,449

12,250

5,738

3,373

3,139

Sergipe

30,999

26,278

26,069

209

4,721

2,609

942

1,170

604,096

477,548

461,107

16,441

126,548

41,311

66,566

18,671

11,040,549

9,821,483

8,825,408

996,075

1,219,066

641,704

450,606

126,756

Minas Gerais

478,746

384,693

371,900

12,793

94,053

66,940

23,675

3,438

Espírito Santo

85,752

77,873

75,991

1,882

7,879

6,259

1,544

76

Rio de Janeiro

2,591,694

2,291,424

1,994,173

297,251

300,270

167,249

111,080

21,941

São Paulo

7,884,357

7,067,493

6,383,344

684,149

816,864

401,256

314,307

101,301

Rondônia Acre Amazonas Roraima

Pernambuco

Bahia Southeast

357

Beneficiaries of medical plans (dentistry included or excluded) by care coverage, time and kind of agreement, according to the large regions and Federation Units New

Large regions and Federation Units

Total

South

Old Individual

Not informed

126,876

23,104

1,209

55,404

45,956

8,407

1,041

698

58,146

56,733

1,358

55

213,005

8,506

37,639

24,187

13,339

113

559,603

500,346

59,257

37,585

25,051

9,536

2,998

34,100

30,239

29,820

419

3,861

3,027

676

158

29,357

22,276

21,929

347

7,081

6,232

834

15

Goiás

223,268

214,501

175,896

38,605

8,767

7,265

1,411

91

Distrito Federal

310,463

292,587

272,701

19,886

17,876

8,527

6,615

2,734

0

0

0

0

0

0

0

0

Total

Group

Total

Group

827,120

675,931

606,527

69,404

151,189

Paraná

422,628

367,224

304,024

60,200

Santa Catarina

145,342

87,196

86,498

Rio Grande do Sul

259,150

221,511

Middle West

597,188

Mato Grosso do Sul Mato Grosso

FU not identified

Individual

Source: Beneficiaries Information System – ANS / MS – Collected in February 2012 Note: The term “beneficiaries” refers to bounds to the health plans, and may include several bounds for a same person

358

Beneficiaries of plans solely odontological by care coverage, time and kind of agreement, according to the large regions and Federation Units

Large regions and Federation Units

New

Old

Total Total

Group

Individual

Total

Group

Individual

Not informed

179,312

165,971

1,537

11,804

Brazil

9,709,528

9,530,216

8,525,305

1,004,911

North

286,645

283,092

250,038

33,054

3,553

3,540

0

13

22,134

21,735

17,773

3,962

399

399

0

0

2,849

2,729

2,224

505

120

120

0

0

178,122

176,919

166,204

10,715

1,203

1,190

0

13

1,203

1,102

879

223

101

101

0

0

62,411

61,235

45,284

15,951

1,176

1,176

0

0

4,092

3,918

3,511

407

174

174

0

0

Tocantins

15,834

15,454

14,163

1,291

380

380

0

0

Northeast

1,017,222

996,169

842,885

153,284

21,053

20,034

473

546

Maranhão

44,709

43,648

33,353

10,295

1,061

1,061

0

0

Piauí

9,486

9,117

6,186

2,931

369

369

0

0

Ceará

54,213

51,877

40,624

11,253

2,336

2,321

0

15

Rio Grande do Norte

33,752

33,234

25,676

7,558

518

518

0

0

Paraíba

22,945

22,307

17,825

4,482

638

637

0

1

245,538

237,579

216,505

21,074

7,959

7,146

430

383

Alagoas

80,588

80,110

51,702

28,408

478

477

0

1

Sergipe

54,323

53,966

37,074

16,892

357

357

0

0

471,668

464,331

413,940

50,391

7,337

7,148

43

146

6,809,129

6,675,644

5,932,536

743,108

133,485

121,355

1,041

11,089

Minas Gerais

526,713

516,525

471,421

45,104

10,188

10,008

0

180

Espírito Santo

133,276

131,387

117,881

13,506

1,889

849

0

1,040

Rio de Janeiro

1,844,136

1,811,430

1,449,508

361,922

32,706

31,057

929

720

São Paulo

4,305,004

4,216,302

3,893,726

322,576

88,702

79,441

112

9,149

Rondônia Acre Amazonas Roraima Pará Amapá

Pernambuco

Bahia Southeast

359

Beneficiaries of medical plans (dentistry included or excluded) by care coverage, time and kind of agreement, according to the large regions and Federation Units New

Large regions and Federation Units

Total

South

Old Individual

Not informed

15,132

23

123

5,186

5,104

23

59

5,503

2,793

2,764

0

29

199,918

17,426

7,299

7,264

0

35

871,242

832,726

38,516

5,935

5,902

0

33

33,791

32,754

29,510

3,244

1,037

1,036

0

1

51,808

50,816

46,060

4,756

992

992

0

0

Goiás

171,635

169,602

156,576

13,026

2,033

2,020

0

13

Distrito Federal

619,943

618,070

600,580

17,490

1,873

1,854

0

19

38

30

30

8

8

0

0

0

0

0

Total

Group

719,317

704,039

667,090

36,949

15,278

Paraná

361,117

355,931

341,911

14,020

Santa Catarina

133,557

130,764

125,261

Rio Grande do Sul

224,643

217,344

Middle West

877,177

Mato Grosso do Sul Mato Grosso

Abroad FU not identified

Individual

Total

— 0

Group

—

— 0

0

Source: Beneficiaries Information System – ANS / MS – Collected in February 2012 Note: “Beneficiaries” refers to bounds to the health plans, and may include several bounds for a same person

Care services provided* Number of events per modality Group medicine

Insurance company specialized in health

Total

144,954,995

153,488,145

298,443,140

Medical appointments

38,894,856

30,311,288

69,206,144

Complementary examinations

77,096,221

95,176,154

172,272,375

8,435,519

5,435,671

13,871,190

801,394

742,970

1,544,364

19,727,005

21,822,062

41,549,067

Event Medical care, dentistry included or excluded

Therapies Hospital admissions Further outpatient care services

Source: Products Information System – ANS / MS – Collected in April 25th, 2012 Further outpatient care services: Appointment / session with physiotherapist, speech therapist, nutritionist, occupational therapist, psychologist (*) The plans solely odontological not included

360

Number of medical appointments per modality Event

Group medicine

Insurance company

Total

38,894,856

30,311,288

69,206,144

Allergy and immunology

262,781

82,323

345,104

Angiology

213,929

64,983

278,912

Cardiology

1,205,540

393,081

1,598,621

144,383

201,587

345,970

Pain clinic

6,472,077

992,573

7,464,650

Dermatology

1,161,631

667,787

1,829,418

Endocrinology

713,706

370,930

1,084,636

Gastroenterology

440,598

167,795

608,393

43,795

28,584

72,379

2,370,676

1,301,134

3,671,810

Haematology

50,955

21,513

72,468

Mastology

86,552

28,539

115,091

Nephrology

60,074

109,835

169,909

Neurosurgery

99,883

50,134

150,017

357,580

121,263

478,843

1,644,730

649,605

2,294,335

52,651

200,733

253,384

810,512

321,179

1,131,691

Paediatrics

2,138,022

820,238

2,958,260

Proctology

73,413

44,597

118,010

Psychiatry

322,122

100,085

422,207

Rheumatology

142,185

61,181

203,366

86,668

79,223

165,891

1,456,650

392,488

1,849,138

465,463

274,239

739,702

18,018,280

22,765,659

40,783,939

Medical appointments

General surgery

Geriatrics Gynaecology and obstetrics

Neurology Ophthalmology Oncology Otorhinolaryngology

Phthis Pulmonology Traumatology-Orthopaedics Urology Others

Source: Products Information System – ANS / MS – Collected in April 25 , 2012 Others: Appointments provided in emergency room and further outpatient appointments th

361

Number of events per modality Event

Group medicine

Complementary examinations

77,096,221

95,176,154

172,272,375

Nuclear magnetic resonance

594,765

818,591

1,413,356

Computed tomography

581,320

824,289

1,405,609

Oncotic cervical / vaginal cytology diagnosis procedure, in women from 25 to 29 years old

786,913

1,039,882

1,826,795

Dual x-ray absorptiometry

252,653

255,795

508,448

Thranstoracic doppler echocardiography

475,036

530,146

1,005,182

2,314

2,808

5,122

356,242

581,325

937,567

Colonoscopy

88,424

162,784

251,208

24 hours holter

89,214

106,519

195,733

Mammography

573,234

516,273

1,089,507

Mammography for women from 50 to 60 years old

235,744

192,622

428,366

42,567

93,060

135,627

4,774

5,947

10,721

Glycated haemoglobin

780,931

883,642

1,664,573

Faecal occult blood test

59,000

83,108

142,108

2,971,856

5,642,816

8,614,672

Ergometric test

290,881

475,695

766,576

Total abdominal diagnostic ultrasound

560,312

785,658

1,345,970

Lower abdominal diagnostic ultrasound

1,351,792

1,348,484

2,700,276

Upper abdominal diagnostic ultrasound

88,612

122,843

211,455

293,397

209,728

503,125

66,616,240

80,494,139

147,110,379

Bronchoscopy, biopsy included or excluded Endoscopy – high digestive tract

Myocardial radionuclide scan Renal dynamics scan

Radiography

Morphological obstetric ultrasound Others

362

Insurance company specialized in health

Total

Number of events per modality Event

Group medicine

Other outpatient care services

19,727,005

Appointments / sessions with physiotherapist

2,437,572

7,214,543

9,652,115

Appointments / sessions with speech therapist

616,162

589,986

1,206,148

Appointments / sessions with nutritionist

149,924

118,096

268,020

53,263

53,989

107,252

984,958

1,077,307

2,062,265

15,485,126

12,768,141

28,253,267

8,435,519

5,435,671

13,871,190

Outpatient transfusion

14,351

31,493

45,844

Chemotherapy

33,828

159,186

193,014

225,062

257,007

482,069

33,530

3,409

36,939

159,708

108,067

267,775

1,540

4,143

5,683

7,967,500

4,872,366

12,839,866

Admissions

801,394

742,970

1,544,364

Surgery

340,334

330,177

670,511

Clinic

322,592

255,910

578,502

Obstetrics

64,589

104,489

169,078

Pediatrics

68,425

33,487

101,912

Psychiatry

5,454

18,907

24,361

Admission System

801,394

742,970

1,544,364

Hospital

480,693

647,586

1,128,279

Day Hospital

311,799

81,815

393,614

8,902

13,569

22,471

Appointments / sessions with occupational therapist Appointments / sessions with psychologist Others Therapies

Megavoltage radiotherapy Acute haemodialysis Chronic haemodialysis Intra-uterine contraceptive device (DIU) Others

Domiciliary

Insurance company specialized in health 21,822,062

Total 41,549,067

Source: Products Information System – ANS / MS - Collected in April 25th, 2012

363

Health care service | Number of events Item Child care – hospital Admission from 0 to 5 years old due to respiratory diseases

4,432

ICU admissions in the neonatal period

4,432

ICU admissions in the neonatal period for up to 48 hours

2,083

Woman care service – hospital Natural childbirths

24,183

Caesareans

96,698

Causes selected for admission Neoplasia Female breast cancer

5,112

Surgical treatment for female breast cancer

2,293

Cervix cancer

9,623

Surgical treatment for cervix cancer

7,842

Colon and rectum cancer

8,463

Surgical treatment for colon and rectum cancer

1,342

Prostate cancer

2,146

Surgical treatment for prostate cancer

1,646

Admission due to diabetes mellitus

8,195

Circulatory system diseases

65,845

Admission due to acute myocardial infarction

11,508

Admission due to hypertensive disease

9,993

Congestive cardiac failure

1,345

Admission due to cerebrovascular disease

17,873

Cerebral vascular accident

11,686

Respiratory system diseases

364

72,072

108,385

Chronic obstructive pulmonary disease

2,121

External causes

5,351

Health care service | Number of events Item

Total

Surgical procedures Bariatric surgery

4,577

Tubal ligation

1,614

Vasectomy Femur fracture (60 years old or above)

763 1,237

Arthroplasty review

132

CDI (Implantable Cardiac Defibrillator) implant

116

Pacemaker implant

660

Source: Products Information System – ANS / MS – Collected in April 25th, 2012

365

Capitalization Segment Investing in capitalization bonds is the option for 40 million of Brazilians Capitalization bond is a financial instrument

it is the case of the rental guarantee that has been

different from any other available within the

especially adopted by the real estate offices, by

market, since, in addition to be an effective

replacement of the traditional surety.

way to save money, the client also competes

According to this scenery, the capitalization bond

for prizes. The bond has period and conditions

consolidates as important tool for accumulating

previously determined, as well as waiting period

asset and constituting internal savings.

for surrenders, and also counts on the additional

The facility for buying, the accessible value, the

appeal of the drawings as a stimulus to the reserves

release for proving the income and the attractive

constitution. Currently, the capitalization bond

prizes are the major reasons that increasingly lead

is already the option for 40 million of Brazilians

clients to save money through the purchase of

who wish to save money and to plan the future,

capitalization products.

whether to buy the own real estate, to promote the

Aiming at contributing for the increase of

education of the children, to make a travel during

the internal savings — a condition especially

the vacations, to have an own business, to invest

important for a Country that is before the

in the professional qualification, to buy a car, or

challenge to continue growing in a sustainable

so many other projects that require planning and

way —, restoring the income of the low-income

discipline to be achieved.

population and generating new job opportunities,

In 2011, the global revenue of the segment reached

FenaCap intends to work over the year of 2012

R$14.1 billion, an increase of 19.6% in relation to

with the purpose to stimulate a communication

the previous year. R$10.6 billion in surrenders were

even more transparent in order the companies

paid and R$747.7 million in prizes. The reserves

operate increasingly oriented for the consumers

accumulated, that represent the amount that will

needs and contribute for the constitution of

be returned to the clients, achieved R$19.7 billion

long-term savings. One of the priorities will be

in the period. The increasing demand is the result

the development of a structured programme of

of the segmentation of the products offered in

financial education.

the market that meet the needs of the clients, as

Reserves

Drawings and surrenders

The technical reserves of the Capitalization

Over the year of 2011, 8.3 billion of capitalization

Segment amounted to R$19.7 billion in 2011, a

bonds were surrendered, amounting to R$10.6

result 14.53% above the achieved in the previous

billion. As regards the drawings, 477.5 thousand

year, that amounted to R$17.2 billion.

bonds were drawn, the equivalent to R$747.7 million paid in prizes.

366

Reserves | Capitalization Bonds

Drawings and Surrenders | Return to society 7%

19,786,882

17,254,549

93%

Bonds surrendered

Bonds Bonds surrendered Bonds drawn Total

Bonds drawn

R$ million

(%)

10,626

93%

748

7%

11,374

100%

Environment The monetary stability and the growing of the

directly in the Capitalization business. When the

income has been fundamental for the increase

rates offered by the conventional applications are

of the Capitalization Segment, since the success

low, the appeal of the bonds tends to be higher,

of the capitalization bonds presupposes the

since any other financial product is capable of

existence of rest in the families budgets and

offering the chance to increase the asset in the

consumers willing to constitute medium and

proportions granted by the capitalization bonds

long-term savings, habit practically not viable

through drawings regularly made during the

in times of high inflation. Other macroeconomic

period of the plans.

variable, such as interest rates, also influences

367

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