Annual Report 2014 by CNseg

Regulation and Supervision, Institutional Representation and Education Bodies of the Brazilian Insurance Industry

The Brazilian Insurance Market

CNseg

FenSeg

The market representation

The General Insurance segment

156

FenaPrevi

FenaSaĂşde

FenaCap

The Personal segment

The Supplementary Health segment

The Capitalization segment

188

212

244

State Trade Unions

258

2014 | Year of opportunities

and challenges for the Brazilian insurance industry We have faced many challenges in 2014, year of World Cup and election in Brazil. Once more, the insurance industry registered double-digit growth, expanding the customers base and its significant contribution to society. Furthermore, the insurance companies have strengthened investments in actions intended for financial education and communication campaigns aiming at raising the awareness of Brazilian people in relation to the importance of the insurance, open private pension, supplementary health and capitalization. Thus, always filled with the spirit of cooperation with the Government and society, CNseg made efforts to broaden the dialogue channels with governmental authorities, regulatory and consumer protection bodies. In 2014, the insurance companies have worked hard to develop and launch innovative products and services for their customers, expanding the distribution channels to increase their presence in the Braziliansâ&#x20AC;&#x2122; lives. We have no doubt that maintain the path of sustained growth of recent years is the great challenge to be faced by the market. And that means, also concentrating efforts to form new generations of insurance employees and brokers, building and consolidating the insurance culture. We know that many things depend on the socio and economic scenario of the country, but there are several factors directly associated with the way we work. There is no doubt that Brazil presents many opportunities for the insurance market development and, increasingly, our role is to seek these possibilities for expansion. We believe that the insurance market will continue its course of rise and, above all, we are confident that the country will overcome this more complex moment and, certainly, it will again register growth rates very soon. At the institutional level, CNseg has been emerging positive and purposeful agendas that include a greater interaction not only with the market stakeholders, but also with the Government, Judicial Branch and Consumer Protection agencies. Among the work fronts, I highlight the following: improvement of the microinsurance regulatory milestone; implementation of insurance sales rule through remote means and representatives; approval of Law to regulate the vehicles desmantling activity; creation of the Professional Certification Programme; National Strategy to Dejudicialization; insurance sales regulation by retail networks and actions related to the Home/Housing Insurance. In addition, CNseg intensified its work as partner of the Federal Goverment in the National Strategy for Financial Education (ENEF), interacting, even more dinamically, with the Superintendence of Private Insurance (Susep), the National Agency of Supplementary Health (ANS), Ministry of Finance and Ministry of Environment. As regards 2015, we will continue many of such actions and, certainly, we will create new ramifications. The challenge for the insurance market is not small, especially if we think in the population layers without protection. How to be closer of this people? This is a constant discussion and reflection that must be daily presente in our lives. We need, systematically, to seek alternatives with the brokers to sell insurance by various possible ways. It is urgent the need to be always ready, so that to understand and adjust to the new reality of the contemporary society. Expanding the offer of our products through internet, social networks, retail networks and further channels is to prove to the Brazilian citizen, constantly, we are part of his history. Today and always. Good Reading! Marco Antonio Rossi CNsegâ&#x20AC;&#x2122;s President

National System of Private Insurance | SNSP The National System of Private Insurance (SNSP) is composed by the National Council of Private Insurance (CNSP), Superintendence of Private Insurance (Susep), reinsurers, companies authorized to operate Private Insurance, Capitalization and Open Private Pension entities, and also, qualified brokers. SNSP has the exclusive authority to formulate the private insurance policy, legislate on its general standards and supervise the operations in the Brazilian market.

National Council of Private Insurance | CNSP The National Council of Private Insurance (CNSP) is the body liable for establishing the private insurance guidelines and standards. It is composed by the Minister of Finance, as president, the superintendent of Susep and representatives of the Ministry of Justice, Ministry of Social Security, Brazilian Central Bank and Securities Commission.

Council of Appeals of the National System of Private Insurance, Open Private Pension and Capitalization | CRSNSP The Council of Appeals of the National System of Private Insurance, Open Private Pension and Capitalization (CRSNSP) is a collective body that is part of the basic structure of the Ministry of Finance, and its purpose is to try, in last administrative resort, the appeals

The National System of Private Insurance has the exclusive authority to formulate the private insurance policy, legislate on its general standards and supervise the operations in the Brazilian market.

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The Board is liable for establishing the general policies of the autarchy, in order to organize the activities of the market, comply with and enforce the CNSP resolutions, and approve instructions, circulars and guidance opinions on subject matters under its authority.

against decisions of Susep. It is composed by six directors, holder and deputy members, being two representatives of the Ministry of Finance, one as president, one representative of Susep, as vice president, and three representatives appointed, in triple list, upon request of the Minister of Finance, by state trade unions of the Insurance, Open Private Pension, Capitalization, Reinsurance and Insurance Brokerage markets.

Superintendence of Private Insurance | Susep The Superintendence of Private Insurance is an autarchy bound to the Ministry of Finance, liable for controlling and supervising the Insurance, Open Private Pension, Capitalization and Reinsurance markets. It is administrated by a Board of Directors, composed by the superintendent, as president, and four directors, appointed by the Minister of Finance, amongst persons of recognized competence and spotless reputation, designated by the President of Brazil or another power, by delegation. The Secretary-General and the Attorney General also compose the Board of Directors, but without voting right. The Board is liable for establishing the general policies of the autarchy, in order to organize the activities of the market, comply with and enforce the CNSP resolutions, and approve instructions, circulars and guidance opinions on subject matters under its authority. The Board of Directors has also the duties to promote the management acts of the autarchy and its representation before the Government and the society.

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In December 2014, the Board of Susep was composed as follows

Structure of Susep Superintendence Roberto Westenberger

Superintendent

Cabinet Alexandre Penner

Head of Cabinet

General Secretariat Natalie Haanwinckel Hurtado

Head of the General Secretariat

Audit Paulo Roberto Fleury Araújo

Chief Auditor

Comptroller’s Office Paulo Coutinho Dutra Filho

Comptroller

Office of the Attorney General Robson Carlos dos Santos Braga

Attorney General

Technical Executive Board Danilo Cláudio da Silva

Technical Director

Executive Board of Authorizations Nelson Victor Le Cocq D’Oliveira

Director of Authorizations

Executive Board of Supervision Helena Mulim Venceslau

Director of Supervision

Executive Board of Administration Dilma Rebello

Director of Administration

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Regulatory Actions

premiums of this insurance for the effect of

In 2014, Susep issued 528 Normative Acts, 15 CNSP Resolutions, 25 Susep

calculate the global retention of premiums

Circular, 393 Susep Ordinances, six Deliberations and three Instructions,

of the insurance companies.

amongst which it may be highlighted the following: It was also established the Standing n

CNSP Resolution No. 311/2014: sets forth the provision of

Committee

Prevention

Money

independent actuarial audit services for the insurance companies,

Laundering and Financing of Terrorism in the

open private pension entities, capitalization societies and

Insurance, Reinsurance, Capitalization and

local reinsurers.

Open Private Pension Markets (CPLD), that

CNSP Resolution No. 315/2014: provides for the rules and criteria to operate the Tourism Insurance.

started its activities in November 14th. The Committee has the purpose to suggest rules,

Susep Circular No. 495/2014: provides for the application of

procedures and studies, new standards and

limit established in the CNSP Resolution No. 168/2007 to the Oil &

technologies that are associated with the new

Gas Risks line, establishing the use of 60% reduction factor of the

goals of the organism.

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11 888

are in charge of the private healthcare

Supplementary Health System

plans for their active, retired and former employees, pensioners and their family

Its purpose is to ensure the healthcare, without financial limit, by the

groups, as well as the participants and

right of access and assistance by healthcare providers or services,

dependents of associations of natural

freely chosen, part or not part of the accredited, agreed or referenced

persons or legal entities, foundations,

network, with the purpose to promote the medical, hospital and

trade unions, professional associations

dental assistance, which must be paid fully or partially at the expenses

or similar entities.

of the agreed operator, upon reimbursement or direct payment to the

provider. The Supplementary Health sector comprises the following modalities of operation:

Medical cooperative: non-profit people association operating private healthcare plans.

Dental cooperative: non-profit people association operating dental plans only.

Benefits administrator: legal entity that proposes to contract

Philanthropy:

non-profit

entities

group plan as policyholder or that provides services to legal

operating private healthcare plans, and

entities that contract private and group healthcare plans.

that have obtained Philanthropic Entity

Self-management: entities operating healthcare services or

Certificate before the National Council of

companies that, through their human resources department,

Social Assisstance (CNAS) and Declaration

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of federal, state or municipal Public Utility

Council of Supplementary Health | CONSU

before competent bodies.

The Council of Supplementary Health (CONSU) is a collective body that is

Group medicine: companies or entities operating

private

healthcare

part of the regimental structure of the Ministry of Health, composed by

plans,

the Minister of Justice, as president, and the Ministers of Health, Finance

other than those classified in the further

and Planning, Budget and Management, in addition to the president of

modalities.

ANS. CONSU has authority to conduct the following activities:

Group dentistry: companies or entities operating dental plans only, other

than those classified in the previous modalities. Insurance

company

specialized

to establish and supervise the enforcement of general policies and guidelines for the Supplementary Health market;

to approve the ANS management agreement;

to vote on the creation of advisory technical chambers, so that to

health: insurance companies authorized

support the decisions;

to operate health insurance, should its

to supervise and monitor the ANS actions and operation; and

Articles of Incorporation prohibit the

to set up general guidelines for the establishment, organization,

operation in any other lines of insurance.

operation and supervision of the products operators.

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13 888

National Agency of Supplementary Health | ANS

to authorize adjusts and reviews of the

Autarchy governed by special regime, bound to the Ministry of Health.

pecuniary considerations of the private

Its mission is to promote the defense of the public interest in the

healthcare plans;

supplementary healthcare, regulating the sectorial operators, including in

to supervise the activities of the operators

respect of their relationships with providers and consumers, contributing

of private healthcare plans and to ensure

thereby for the development of health actions within the Country.

the compliance with the standards relating

Amongst its several authorities, it may be highlighted the following:

to their operation; n

to cooperate with the consumer protection

to propose general policies and guidelines to the National Council

bodies, aiming the effectiveness of the

of Supplementary Health (CONSU) for the regulation of the

protection and defense of the private

Supplementary Health market;

healthcare services consumer.

to establish standards for reimbursement to the Single Health System;

Structure of ANS Board of Directors André Longo Araújo de Melo

CEO

Bruno Sobral de Carvalho

Director of Standards and Authorization of the Products Director of Supervision Director of Sectorial Development (acting)

Leandro Reis Tavares

Director of Standards and Authorization of the Operators Director of Management (acting)

Presidency André Longo Araújo de Melo

CEO

General Secretariat Carla de Figueiredo Soares

Secretary-General

DIDES Executive Board of Sectorial Development Bruno Sobral de Carvalho

Director of Sectorial Development (acting)

Executive Board of Management Leandro Reis Tavares

Director of Management (acting)

DIOPE Executive Board of Standards and Authorization of the Operatiors Leandro Reis Tavares

Director of Standards and Authorization of the Operators

Executive Board of Supervision Bruno Sobral de Carvalho

Director of Supervision

DIPRO Executive Board of Standards and Authorization of the Products André Longo Araújo de Melo

Director of Standards and Authorization of the Products

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Bound bodies

Supplementary Health Chamber | CAMSS

Units that are not part of the hierarchical

The Supplementary Health Chamber (CAMSS) is a standing and advisory

structure of ANS, just organizational.

institutional body, whose purpose is to promote the discussion of subject matters that are relevant for the Supplementary Health market in Brazil. It

Ombudsman Service Jorge Magalhães Toledo

is composed by representatives of the Ministry of Finance, Social Security, Labor and Employment, Justice and Health, president and director of ANS,

Internal Audit Jorge Luis da Rosa Gomes

representatives of several governmental bodies and public and private

Comptroller Office João Paulo Dias de

entities. Its major authorities are the following:

Araújo n

Office of the Attorney General in ANS

Lucila Carvalho Medeiros da Rocha n

Committee on Ethics Samir José

health scope; to discuss, analyze and propose measures that may improve the

Caetano Martins n

Supplementary Health Chamber See composition below

to monitor the development of policies within the supplementary

relationships among the several segments that compose the market; to cooperate for the discussions ant results of the technical chambers;

to assist the Board of Directors to improve the Supplementary Health market, providing for ANS the conditions to perform its duty, more effectively, that is regulate the activities that ensure the supplementary health within the country;

to appoint representatives, suggested by the Board of Directors, to compose thematic technical groups.

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Brazilian Insurance Confederation | CNseg

to represent politically and institutionally the sectors it represents; to defend, divulge and stimulate such sectors and promote the improvement of its activities; to represent

Established in August 2008, CNseg is an associative entity operating all over the national territory. Its mission is to

the associates, judicially and extrajudicially, regardless of authority.

congregate the major leaderships, coordinate political actions,

It is constituted by four associated

develop the strategic planning of the market and represent the

Federations: Brazilian General Insurance

segment before the Government, society and the national and

Federation (FenSeg), Brazilian Open Private

international entities.

Pension Plans and Life Insurance Federation

Its purposes and prerogatives is to represent the rights and interests

(FenaPrevi), Brazilian Supplementary Health

of the Insurance, Private Pension and Life, Supplementary Health and

Federation

Capitalization before the Executive, Legislative and Judicial Branches;

Capitalization Federation (FenaCap).

(FenaSaĂşde)

and

Brazilian

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Federation

Brazilian General Insurance Federation | FenSeg FenSeg is intended for developing activities specific of the lines of insurance for the General Insurance segment. The entity aims at bringing together and representing its associates, including before the Government, seeking to strengthen the economic segments it

Brazilian General Insurance Federation

Brazilian Private Pension Plans and Lif

represents and its relations with society, so that to contribute to the economic and social development of the Country.

Brazilian Open Private Pension Plans and Life Insurance Federation | FenaPrevi FenaPrevi congregates and represents companies and entities operating within the national territory, in Open Private Pension Plans Brazilian General Insurance Federation

Brazilian Supplementary Heal

Brazilian Private Pension Plans and Life Insurance Federation

and Life Insurance. Its purpose is to seek strengthening the economic segments where its associates operate, thus contributing for the economic and social development of the Country.

Brazilian Supplementary Health Federation | FenaSaĂşde FenaSaĂşde has the mission to contribute for the consolidation of the private market of healthcare, through the exchange of experience and Brazilian General Insurance Federation

evaluations of common interest themes,

Brazilian Private Pension Plans and Life Insurance Federation

development of proposals

Brazilian Supplementary Health Plans Federation

Brazilian Capitalization Fed

aiming the growth and progress of the market and its strengthening as institutional representation of the private supplementary health operators.

Brazilian Supplementary Health Federation | FenaCap FenaCap exercises the political and institutional representation of the sector; promotes the permanent defense of the segmentâ&#x20AC;&#x2122;s interest; Brazilian Private Pension Plans and Life Insurance Brazilian Supplementary Health Plans Federation represents the associates judicially andFederation extrajudicially; operates

Brazilian General Insurance Federation

Brazilian Capitalization Federation

creating and improving the laws, standards and rules that increase the efficiency of this economic segment.

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Brazilian Federation of the Private Insurance and Capitalization Companies | Fenaseg

Gerais, ParanĂĄ, Pernambuco, Rio de Janeiro, Rio Grande do Sul, Santa Catarina and SĂŁo Paulo, and the National Trade Union of the Open Private Pension Entities (SINAPP). The Central of Services and Protection to the Insurance (CESER) is an operational arm

Higher level entity associated with the National Confederation of

of Fenaseg, directed to the development of

the Financial System (CONSIF). It is a trade union representation entity

projects that enable to increase the efficiency of

operatng within the national territory scope, bringing together eight state

the Insurance Industry and enhance the quality

trade unions of private insurance established in the states of Bahia, Minas

of the services provided.

State Trade Unions

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Central of Services and Protection to the Insurance â&#x20AC;&#x201C; CESER General Superintendent: Marco Antonio da Silva Barros The activities of the Central of Services and Protection to the Insurance (CESER) are monitored by the Board of Directors of the Central of Services and Protection to the Insurance (CODAM), that took office in 2013.

Hierarchical Chart of Fenaseg

Fenaseg Board of Directors

CESER CODAM Directors

SUOPES

CESER

SUBAN

Superintendence of Operations and Services

General Superintendence

Superintendence of Banks ad Financial Institutions

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19 888

Board of Directors of the Central of Services and Protection to the Insurance | CODAM

loss adjustment;

compliance

Liable for defining the guidelines of the operations, in compliance with the standards established by Fenaseg.

with

requirements

regulatory agencies; and p

preventing and fighting against fraud and irregularities.

Operation Focus Through covenants and agreements entered into with public and

Furthermore, CESER provides services to

private entities and also with the market, CESER develops solutions

financial institutions and other companies

for the insurance market, promoting effectiveness and efficiency, in a

that finance or operate purchasing and selling

virtuous cycle for the benefit of the final consumer, the society.

vehicles in instalments, providing them with

The solutions made availabe by the Central of Services consist of databanks, systems and services, encompassing, mainly, the following processes:

specialized systems to include, release liens and register agreements in the Detrans. The activities of CESER are structured in two superintendences: Superintencence of Operations

underwriting;

and Services (SUOPE) and Superintendence of

pricing;

Banks and Financial Institutions (SUBAN).

chapter 1 | regulation and supervision , institutional representation and education of the insurance industry

Superintendence of Operations and Services | SUOPE

to inform the respective insurance company on the recovery of the vehicle insured. Source: Insurance companies. It was launched in 2006.

Superintendent: Paulo Kurpan n

Consultation to the Motor Policies – Recovery | SCA Auto

SUOPE is liable for the solutions intended

PIt enables that the insurance company identifies the other insurance

for the General Insurance, Private Pension,

company that issued the policy of the third party vehicle, with the

Supplementary Health and Capitalization,

purpose to recover the loss.

using database from the insurance market

Source: Insurance companies. It was launched in 2005.

and sources of external information, as described below:

Motor Recovery Management | GR Auto

It was created as a development to the SCA-Auto, and enables, in

Solutions using database from

addition to identify the other insurance company, the automation

the insurance market (data sharing)

and control of the motor recovery process amongst the

Databank of Vehicles Insured that Sustained Losses of Unrecoverable Full

insurance companies. Source: Insurance companies. It was launched in 2012.

Indemnity | BDSII DPVAT | Tickets Paid

It provides information on vehicles damaged

and object of unrecoverable full indemnity.

Consultation to the databank of tickets paid relating to the DPVAT

Such Base is available also to public

compulsory insurance, that makes available information on the

consultation via website of Detran in Distrito

tickets paid of the vehicle (by chassis and license) and the owner (by

Federal District and security agencies.

name and CPF/CNPJ).

Source: Insurance Companies. It was launched in 2003.

Source: Seguradora Líder. It was launched in 2009.

Capitalization – Data Collection

System | SCD

DPVAT | Losses Paid

CConsultation to the databank of losses paid by the compulsory motor

It enables the capitalization companies to

insurance – DPVAT.

inform FenaCap, monthly, their operational

FSource: Seguradora Líder. It was launched in 2009.

and financial data, which are consolidated Market Statistics | Dataseg

in the Dataseg (statistic system) and made

available by the Federation to its associated

It provides statistic data from the Insurance, Private Pension, Supplementary

companies.

Health and Capitalization market, based on tool of business intelligence

Source: Capitalization companies. It was launched

(BI), enabling CNseg and the Federations – FenSeg, FenaPrevi, FenaSaúde

in 2011.

and FenaCap – to conduct studies and surveys, and produce reports on the financial and quantitative data of the market.

Central of Motor Bonus | CB-Auto

It enables the automatic checking, amongst insurance

companies,

the

Sources: Susep, ANS and companies associated with Federations. It was launched in 2011.

clients Frontiers Project | Sinivem

bonus class.

Source: Insurance Companies. It was launched in 2011.

It enables to identify vehicles that pass by ten frontier points (eight at the frontier of the Country, one at Presidente Dutra Highway and one at

Consultation to the Motor Policies –

Pátio Legal | SCA PL

Régis Bittencourt Highway) indicating for the Federal Highway Police, in real time, if the vehicle is in irregular situation, if it was robbed or

It enables the access by the company that

thieved or if it must be monitored by other reasons. It is used by more

operates the Pátio Legal to the policies

than 95 thousand public safety agents, benefiting the society.

database of Motor policyholders, in order

Source: Insurance Companies. It was launched in 2003.

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21 888

National Record of Proposals and Policies | RNPA

Vehicles Robbed and Thieved Databank | BDRF

It enables to register proposals and policies of the several branches of the insurance market, allowing the identification of risk accumulation

It makes available information of Police Reports

and evidences of fraud in the analysis of risks underwriting and loss

on Robbery and Theft. The updating of such

adjustment by the insurance companies.

database is made daily at the end of the day.

Source: Insurance companies. Available for the Personal segment, it was laun-

Source: Denatran. It was launched in 2009.

ched in 2013, and as regards Cargo Transit, it was launched in 2004. n

National Record of Losses | RNS

Vehicles Databank | BDV

It makes available information on manufacturing

It enables to share losses data among the associated insurance

characteristics of the vehicle. The updating of

companies, noticing the coincidences existent among losses and

such database is made daily at the end of the

assisting the evaluation of the risk insured and the prevention of

day.

fraud against insurance.

Source: Denatran. It was launched in 2009.

Source: Insurance companies. Available for the following segments: RNS Credit and Guarantee (launched in 2012); RNS Rural (launched in 2012); RNS Cargo

BIN Fabril

Transit (launched in 2011); RNS Property Risks (launched in 2010); RNS Personal (launched in 2009); RNS Motor (launched in 1995).

Industrial National Index Base |

It allows obtaining technical and manufacturing characteristics of a national or imported

BAJ – Lawsuits Base – SNH

vehicle, with updated information from the

System administrated by Caixa Econômica Federal, as Administrator of

public organisms.

the Wage Variation Compensation Fund (FCVS), including information

Source: Denatran. It was launched in 1991.

of all lawsuits on Home/Housing Insurance – SFH, being important for State Brazilian Index Base | BIN Estadual

many purposes, as follows: (i) identification of financial loss potential

for FCVS – Brazilian Treasury in the prosecution of the cases and where

It allows obtaining technical data of the

are discussed the coverage of the already extinguished SFH Insurance

vehicles in the state where they are registered.

Policy, as well as the information provided to counselors of insurance

It includes, among its information, all the

companies that enable to identify the issues for defense, including to

BIN Fabril data and also the license data

detect lis alibi pendens.

and information on fines and default of IPVA

Source: Caixa Econômica Federal.

(vehicle tax)/DPVAT. Source: It was launched in 1991.

Traffic Accident Report (BRAT) Consultations – Traffic Accidents Without Victms Databank

Robbery and Theft National Index Base | BIN RF

It is a facilitator for insurance companies to access information on traffic accidents without victims, in the state of Rio de Janeiro, in order

It makes available information on robbery

to obtain statistics, identify the causal nexus of accidents and fight

and theft of vehicles. It includes information

against fraud.

on all the Policy Reports on Robbery/Theft,

Source: Military Police of the state of Rio de Janeiro (PMERJ).

the notices on location, recovery and return to the owner with updated information of the

Solutions based on external sources n

Telemarketing Calls Blockage Databank | Sibloq

public organisms. Source: Denatran. It was launched in 1991.

It makes available, in unified and standardized way, the telephone numbers BNational Databank of Deaths | Sinob

of consumers who do not wish to be disturbed by telemarketing calls. The

data source is the register made by the citizen in Procons of the states and

It makes available information of deaths sent

municipalities where is in force the Do Not Disturb Law.

by the Notary Public and Registry existent

Source: Procons. It was launched in 2011.

nationwide. Source: Dataprev. It was launched in 2006.

chapter 1 | regulation and supervision , institutional representation and education of the insurance industry

It enables the services providers that support the insurance market to register and keep their information up to date with the purpose to be consulted by the market. Source: Direct register of providers. It was launched in 2012.

Data Confirmation | Sicon

It enables to validate the CPF and/or CNPJ, to check the register status and to obtain other information as regards natural persons and legal entities. Source: Federal Revenue Service. It was launched in 2006.

Chassis Decoder | VIN Chassi

It enables to decode the chassis of an automotive vehicle, in addition to interpret the data contained in the chassis number. It also provides information on the FIPE Table, images of the number stamped on the vehicle chassis, as well if the vehicle is registered on the recall database. Source: CESM. It was launched in 2011.

Anti-Money Laundering | SIPLAV

It aims at providing information to comply with the Susep Circular no. 445/2012 that provides for on the internal controls specific for preventing and combating crimes of money laundering or hiding of assets, rights and values, as well as monitoring the operations carried out and the proposals for operating with politically exposed people. This solution has two modules: Financial Register Data and Information on Politically Exposed People. Source: Boavista Serviรงos. Redesigned under the guidance of the Committee on Internal Controls of CNseg and relaunched in 2013.

Employment Relationship Verification System | SIVVE

Verification

employment

relationship

among the companies and their employees,

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23 888

using as source of information the General Register on Employed and

Collector | SCD-RH

Unemployed (CAGED) and the Annual List of Social Information (RAIS). Source: Ministry of Labour and Employment.

Human Resources Index Data

System on the web environment that allows collecting data and generating consolidated

SMS/Email sending

periodic report with the purpose to create HR

System for sending messages via SMS ore email, that may be

statistical pannels of the market.

automatically actived by the insurance companies system. It is used by

Source: Associates with the Federations.

Electronic Documents Exchange System of FenaPrevi in order to send to the clientes the Portability Request Notice.

Solutions based on services shared

Source: Associates with FenaPrevi operating in the Pension segment.

Datacenter

In order to improve the performance of n

Vehicle Irregularity Identifier | IRV

services provided, aiming the safety and faster

Due to the agreement entered into with the Secretariat of Public

access to new technologies, the Central of

Safety of the state of Pernambuco, it makes available the monitoring

Services and Protection to Insurance (CESER),

of vehicles and mobile equipment to identify irregular vehicles by

transferred its datacenter to dedicated and

the police.

exclusive environment, classified as TIER III,

Source: InteligĂŞncia XXI

maximum level that assures the requested requirement of infrastructure. The partnership

Access to SNG via Portal of Inquiries | SNG

established with EQUINIX, leader company

It allows the access by the insurance companies to the National System

of the market, will ensure all the necessary

of Liens.

requirements to improve continuously the

Source: Cetip.

services provided by the Central of Services and Protection to Insurance (CESER).

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Insurance Technical Data Integrated

affiliated with CNseg, information to analyze and accept business and

System | SISEG

risks, reduce administrative and operational costs with losses, attempts

The Insurance Technical Data Integrated

and identification of frauds, abuses and further unlawful practices,

System

Insurance

thus avoiding the payment of undue indemnities and assuring the

Companies associated with the Federations

protection of the common fund the insurance companies are in charge

(FenaSaúde, FenSeg, FenaCap and FenaPrevi)

to administrate by operation of law.

(SISEG)

provides

the

Total of SISEG inquiries

in R$ million

90 80 5.3

13.5

Frontiers Project Effect

Siseg Inquiries 11.7

50 40

1.5

76.5

63.8

2012

2013

49.2

20 10

10.3

11.8

14.2

14.5

14.3

2003

2004

2005

2006

2007

34.4

35.6

2009

2010

19.5

0 2008

2011

2014

Inquiries to the SISEG major services RNS Auto

28.25%

VIN Chassi

17.06%

BDV

15.,08%

Central of Bônus

7.45%

BDSII

7.07%

SICON

4.99%

Renavam

Non-Auto

4.13%

DPVAT – Tickets Paid

4.05%

SINOB

2.58%

Frontiers Projec

0.86%

BDRF

0.80%

SIPLAV

Auto

15.25%

0.05%

BAJ

0.01%

E-brat Inquiries

0.01%

regulation and supervision , institutional representation and education of the insurance industry | chapter 1

84.75%

25 888

Fraud Prevention and Combat n

Denouncement Hot Line

Papers System (SDC) that in 2014 accounted 1,088 accesses and 1,268 denouncements registered.

Upon agreements entered into with the operators of the Illegal exercise of the insurance activity

Denouncement Hot Line in the states of SĂŁo Paulo, Rio de Janeiro,

Pernambuco and Rio Grande do Sul, the Fraud Against Insurance Hot

The illegal exercise of the insurance activity

Line aims at identifying the cases of fraud, contributing for the health

is regularly combated by Fenaseg that

of the insurance market and protecting the good policyholdres as

coordinates actions and subsidizes measures

regards the negative effects arising out of the fraud. Fenaseg also

applied against such entities.

sponsors investigations and cooperates with the Government,

Susep has been intensifying the actions

according to request and demand, in addition to notice cases of fraud

to discourage such illegal practice, through

against the insurance, with the purpose to establish investigative

intensification of the supervision, proposal of

procedure.

Public-Interest Civil Actions and disclosure to the consumers of malefic and inherent risks

Fraud Quantification System | SQF

to the illegal insurance.

Through the Fraud Quantification System (SQF), are generated indicators of fraud against insurance. Registering R$23 billion in losses

Solutions in development

reported in the universe researched in 2013, the 11th Cycle of the SQF

or evaluation

accounted R$162 million of confirmed fraud in the motor segment and

R$96 million in the personal segment. The full results of the 11th Cycle

The project aims at creating a system on web

of the SQF may be viewed through CNseg app, available by Android,

environment whish will allow to collect data

Windows Mobile and IOS.

and generate consolidated periodic reports

Data Collection â&#x20AC;&#x201C; Ombudsman Services

on the consumers requirements received by n

Confidential Papers System | SDC

the Ombudsman Services of companies that

With the purpose to disseminate in safe way the denouncements of the

compose the Committee on Ombudsman

insurance market concern received in compliance with the agreements

Service of CNseg.

celebrated with the services of Denouncement Hot Line, the Central of

Source: Insurance Companies.

Services and Protection to Insurance (CESER) counts on the Confidential

Status: Being developed.

chapter 1 | regulation and supervision , institutional representation and education of the insurance industry

Superintendence of Banks and Financial Institutions | SUBAN Superintendent | SUBAN

Since the beginning of its introduction up to the end of 2014, were performed more than 85 million of inclusion and release of liens operations.

Superintendent: Ricardo Romeiro

National System of Liens | SNG The system was initiated in 1998, after Fenaseg entered into agreements with several representative associations from the financial segment that finance vehicles, enabling that the SNG system is used by its affiliated companies. For other companies registered in the Detrans to carry out liens, Fenaseg formalize own agreement.

Representative Associations of the Financial Segment ABAC

Brazilian Association of Consortium Administrators

ABBC

Brazilian Association of Banks

ABBI

Brazilian Association of International Banks

ABEL

Brazilian Association of Leasing Companies

ACREFI

National Association of the Credit, Financing and Investment Institutions

ANEF

National Association of Finance Companies of Vechicle Manufacturers

ANFAC

National Association of Factoring Companies | Fenacor

FEBRABRAN

Brazilian Federation of Banks

SNG established as a high safety and effectiveness system due to its capacity to prevent frauds in the register of liens in respect of the contracts of fiduciary sale, leasing, domain reserve and lien of vehicles. The system enables that Detrans reduce the administrative costs and provides total credibility to the vehicle ownership papers and total safety to the owners of automotive vehicles.

regulation and supervision , institutional representation and education of the insurance industry | chapter 1

27 888

National Federation of the Insurance Brokers

affiliated

the

Brazilian

Trade

Confederation in Goods, Services and Tourism (CNC) and the Pan American Confederation of Insurance Producers (COPAPROSE), Fenacor

Fenacor is a higher level union entity and that represents judicially

is recognized by the Ministry of Labour and

and extrajudicially 25 affiliated trade unions. Its essential aim is to

Employment through the Trade Union Letter,

protect and defend, before the private entities and public powers, the

issued in March 21st, 1975.

interests of the economic category it represents, composed by around 58 thousand insurance brokers natural persons and about 31 thousand

Active Brokers

insurance brokers legal entities, existent all over the national territory.

AThe insurance brokers category is represented

The Federation has as mission to cooperate with the public powers

all over the country, totalizing 89 thousand

in the studies and seeking solutions for the issues related to the

brokers. Currently, are registered 58 thousand

category and the insurance market, in addition to provide technical

natural persons, and 31 thousand legal entities

and legal assistance to the affiliated trade unions.

operating in Life and Non-Life Insurance.

Active Brokers by Region

100,000 90,000 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 North

Northeast

Number of natural persons

CentralWest

Southeast

Number of legal persons

South

Total

chapter 1 | regulation and supervision , institutional representation and education of the insurance industry

North Natural persons

1.502

Legal entities

738

Total

2.240

Northeast Natural persons

6.004

Legal entities

3.007

Total

9.011

2.5%

of the total

10.0%

of the total

6.2%

of the total

Central-West Natural persons

3.422

Legal entities

2.132

Total

5.554

64.4%

of the total

Southeast

16.9%

of the total

Natural persons

37.828

Legal entities

19.984

Total

57.812

South Natural persons

9.522

Legal entities

5.686

Total

15.208

regulation and supervision , institutional representation and education of the insurance industry | chapter 1

29 888

National School of Insurance Focused on its mission to develop the insurance market through knowledge generation and dissemination as well as professional qualification, the National School of Insurance works to meet the needs of the practitioners who operate in the market. In order to meet the increasingly needs for higher education qualification and research development, in 2014 the School dismembered the former Executive Board of Higher Education and Research, creating the Executive Board of Higher Education and the Center for Research and Economy of the Insurance (CPES), the latter with the purpose to provide the national insurance industry with new knowledges and conduct studies approaching themes of the society concern. Other importante achievement was the creation of online and freely resumés bank, the ProfiSeguro, that in only three months of operation, accounted 76 companies registered and 570 resumés.

Technical Education About 49 thousand attendances were accounted over the year, considering courses, lectures, seminars and further products of technical education. The School granted more than 9,200 insurance brokers qualifications in its three modalities, being 614 through examinations and 8,598 through in attendance courses, held in 57 locations. In Rio de Janeiro, was launched the free course of Technician in Logistic through the National Programme of Access to the Technical Education and Employment (Pronatec), of the Federal Government. With one year duration, the course is ongoing and will qualify around 60 professionals for the market. Other new was the creation of examination for Certification of Proficiency in Reinsurance, developed in partnership with Fenaber. The first edition was held in November, in Rio de Janeiro and São Paulo, and counted on 64 people enrolled.

Higher Education The major achievement was the recognition of the Graduation in Adminstration, in São Paulo, with 5 as the máximum grade, granted by the Ministry of Education (MEC). At the end of December, in the Courses General Index (IGC) of MEC, the School obtained grade 4, and became to be one of the three best Schools of Administration in Rio de Janeiro and São Paulo. In 2014, the Bachelor’s Degree formed four new classes, two in Rio de Janeiro and two in São Paulo, totalizing 137 students. As regads MBAs, the year was closed with 311 people enrolled.

chapter 1 | regulation and supervision , institutional representation and education of the insurance industry

Distance Learning The School launched two extension courses, Business Social Reponsability As Competitive Advantage and Gestión de Cambios, the latter the Spanish version for Changes Management, already offered. All the categories of distance learning totalized 13,606 enrollments over the year.

Lectures and Seminars Through the cycle of free lectures and seminars, the School promoted technical, behavioral and motivational debates in 84 cities, totalizing 231 editions and more than 12,300 attendees. The great new was the transmission of lectures live and online, the so-called webinars, that counted on five editions, 3,100 people enrolled and more than 6,700 views (live and recorded).

International Partnerships In partnership with The Chartered Insurance Institute (CII), the School held the fourth edition of the Training Program Abroad, in London, where 16 Brazilian practitioners attended an intensive course of five days on reinsirance technical processes. The programme included visit to the Swiss Re and Lloyd’s. Two additional scholarships for Masters Degree in Actuary were offered to Brazilian actuaries through partnership with the renowned business school of London, Cass Business School.

Publications The School remained as the main promoter of literature specialized in insurance and related themes within the country, with publication of 18 new titles, amongst editions of the following magazines: Cadernos de Seguro, Revista Brasileira de Risco e Seguro – RBRS, in addition to Cadernos de Seguro – Teses, Estudos sobre Seguros e Seguros & Ensino, as well as technical books.

Tudo Sobre Seguros Portal The portal launched its app version for smartphones, iPads and tablets, in Android and iOS platforms being, therefore, up to date with the modality. The portal, accessed on www.tudosobreseguros.org.br, registered a 28% increase in the number of views if compared to the year, reaching 1,5 million of accesses. In addition to the client service tools, as Pergunte ao Especialista and Fale Conosco, which surpassed 4,600 questions answered over 2014, the portal kept the fanpage on Facebook. It closed the year accounting more than 26 thousand members. The address is www. facebook.com/tudosobreseg.

regulation and supervision , institutional representation and education of the insurance industry | chapter 1

31 888

Operation The Brazilian insurance market operates in the following segments: General Insurance; Personal Insurance, which comprises the operations of Open Private Pension; Capitalization; and Supplementary Health Insurance, achieving not only the insurance companies specialized in health, but all the modalities of insurance operators. The companies affiliate with the Sectorial Federations, according to their operating fields:

FenSeg Brazilian General Insurance Federation

FenaPrevi Brazilian Private Pension and Life Federation

insurance companies

associates

(being 61 insurance companies and 10 non-profit Open Private Pension Entities), totalizing 72 companies

FenaSaĂşde Brazilian Supplementary Health Federation

associates

(being 10 insurance companies specialized in Health, 10 group medicine and 5 group dentistry)

FenaCap Brazilian Captalization Federation

17 capitalization societies

Operating structure as per Segments, Groups and Lines To operate in the insurance market, the insurance companies must be established as corporations, with registered shares. The authorization to operate is granted by Susep and ANS, in respect of the insurance companies specialized in health and further health plans operators.

chapter 2 | the br a zilian insur ance market

the br a zilian insur ance market

| chapter 2

35 888

General Insurance Segment

Assistance and Other Coverages – Motor

In accordance with the classification adopted by CNseg, the

Liability – International Transit Carrier – Cargo

segment is composed by 15 groups comprisinge 92 lines. 19 of

(in run-off)

such lines are also in run-off.

Facultative Motor Liability

Property Group

DPVAT Group

Traditional Fire (in run-off)

DPVAT

Assistance – Goods in General

DPVAT (in run-off)

Homeowners

Theft/Robbery

Cargo (Transit) Group

Comprehensive – Condominium

National Cargo

Comprehensive – Business

International Cargo

Loss of Profits

Liability – Interstate and International Land

Engineering Risks

Miscellaneous Risks

Liability – Intermodal Transit Carrier (in run-off)

Bankers Blanket Bond

Facultative Liability (RCFV) – Bus

Extended Guarantee/Guarantee Extension – Goods in General

Liability – International Transit Carrier – Cargo

Named and Operational Risks

Liability – Railways Transit Carrier – Cargo

Liability – International Transit Carrier,

Transit Carrier – Bus Liability

Special Risks Group

persons transported or not – Blue Card

Oil & Gas Risks

Liability – Air Transit Carrier – Cargo

Nuclear Risks

Liability – Land Transit Carrier – Cargo

Satellites

Liability – Cargo Diversion

Liability – Waterway Transit Carrier – Cargo

Liability – Multimodal Transit Operator

Liabilities Group n

Directors and Officers Liability (D&O)

Environmental Risks Liability

Financial Risks Group

General Liability

Stop Loss

Professional Liability

Financial Guarantee (in run-off)

Private Obligations Guarantee (in run-off)

Public Obligations Guarantee (in run-off)

Hull Group n

Marine (in run-off)

Rental Guarantee

Aviation (in run-off)

Public Concessions Guarantee (in run-off)

Hangar Keepers Liability (in run-off)

Internal Credit

Compulsory no-fault bodily injury insurance for boats’

Export Credit

Legal Guarantee (in run-off)

Assured Guarantee – Government

Assured Guarantee – Private Sector

owners (DPEM) (in run-off) Motor Group n

Personal Accidents for Passengers

Liability – Interstate and International Land Transit Carrier (in run-off)

Credit Group n

Export Credit – Commercial Risk (in run-off)

Extended Guarantee/Guarantee Extension – Motor

Export Credit – Political Risk (in run-off)

Green Card

Domestic Credit – Commercial Risk (in run-off)

Popular Insurance for Used Vehicles

Domestic Credit – Natural Personal Risk (in

Motor – Hull

chapter 2 | the br a zilian insur ance market

run-off)

Home/Housing Group n

Home/Housing in Market Policies – Credit Life

Home/Housing in Market Policies – Further Coverages

Rural Property and Goods on Lien

Rural Property and Goods on Lien – Public Financial Institutions (in run-off)

Bloodstock and Livestock Life Insurance of the Farmer

Home/Housing – SFH

Home/Housing – Excluding SFH (in run-off)

*FESR – Rural Insurance Stability Fund

Rural Group n

Agricultural Insurance excluding FESR* Coverage

Agricultural Insurance including FESR Coverage

Livestock Insurance including FESR Coverage

Aquiculture Insurance excluding FESR Coverage

Forest Insurance excluding FESR Coverage

Forest Insurance including FESR Coverage

Insurance in respect to the Rural Product Certificate

Comprehensive – Port Operators

Facultative Liability – Vessels

Marine – Hull

Compulsory no-fault bodily injury insurance for boats’ owners (DPEM)

Aviation Group n

Facultative Liability – Aircrafts

Aviation - Hull

Hangar Keepers Liability

Air Explorer or Carrier Liability

Aquiculture Insurance including FESR Coverage

Livestock Insurance excluding FESR Coverage

Marine Group

Farming Building and Products

Other Insurances Group n

Insurances Abroad

Health – Local Reinsurer

Branches Abroad

Microinsurance Group n

Damage Microinsurance

the br a zilian insur ance market

| chapter 2

37 888

Personal Segment

Tourism (Group and Individual)

The Personal segment is composed by two big groups: the Savings

Microinsurance (Individual)

Plans, which comprise survival coverages or count on cummulative

Risk Tradicional Plans

reserves over the years, and the Risk Plans, that refer to anual coverages as such, Group Life Insurance, totalizing 39 lines (group and individual).

Capitalization Segment Is the segment that offers a tool which assists

Savings Plans

the people in the effort to constitute short-

VGBL Family

and long-term financial reserves to form

PGBL Family

savings, at the same time the saver compete

Traditional Plans of Savings

for prizes and drawings.

Pension Microinsurance*

Supplementary Health Segment Planos de Risco

Regulated by ANS, it ensures to people the

Funeral Assistance (Group and Individual)

access to private medicine â&#x20AC;&#x201C; hospitals, clinics

Credit Life (Group and Individual)

and skilled practitioners. It is composed by

Education (Group and Individual)

three lines: Individual, Business Group, Group

Mixed Endowment** (Group and Individual)

per membership (associations).

Pure Endowment (Group and Individual)

Serious Illness or Terminal Illness (Group and Individual)

Health Group

Unemployment/Loss of Income (Group and Individual)

Medical and Hospital

Random Events (Group and Individual)

Dental

Loss of Flight License Due Disability (PCHV) (Group and Individual)

Life (Group and Individual)

Personal Accidents (Group and Individual)

* Despite to exist a line attributed by Susep for the Pension Microinsurance product, it was not included in the statistics, since it was not commercialized up till now. ** The Mixed Endowment line was included in Risk Plans, although it presents mixed characteristics of risk and savings.

chapter 2 | the br a zilian insur ance market

amounted to R$128.5 billion in considerations,

Income

and the second segment, R$65.3 billion in premiums.

The insurance market in Brazil closed the year 2014 with 1,385 active

In 2014, the groups that registered

companies. The companies supervised by Susep are the following: 115

the higher income in growth percentage

insurance companies (74 â&#x20AC;&#x201C; Life and Pension; 75 â&#x20AC;&#x201C; General Insurance/

compared to 2013 were the following:

Non-Life, which some of them operate in the two segments, Personal/

Medical â&#x20AC;&#x201C; Hospital Health Group with 16.4%,

General Insurance. There is also 23 Open Private Pension entities

VGBL with 14.7% and Motor with 7%.

(EAPCs) and 17 Capitalization companies. Those regulated by ANS

DPVAT insurance, with total premiums

are 11 insurance companies specialized in health and 1,219 health

amounting to R$8.5 billion, registered a 5.4%

plans operators.

growth in 2014.

The income data are presented considering all the health operators as part of the Brazilian insurance market.

The growth the insurance market in 2014 was slightly below of that registered in the

In 2014, the income of the market amounted to R$327 billion in

last five years. Between the years 2010 and

premiums, contributions and Capitalization Bonds, representing

2014, the production of the market registered

a nominal increase of 12.1% on the volume compared to 2013, that

accumulated growth of 74.6%, the equivalent to

amounted to R$292 billion.

12.1% per year. The Personal and Capitalization

The most significant growth was noted in the Supplementary

segments were those that most highlighted

Health, which amounted to R$128 billion, a 16.2% increase in relation

within this period, registering income increase

to R$110 billion in 2013.

of 80.7% (11.7% per year) and 85.6% (4.3% per

The Personal segment, which encompasses the operations of Life,

year), respectively. Within this same period, the

Personal Accident and Pension, accounted the amount of R$111.4

General Insurance segment showed an increase

billion, an increase of 11.7% if compared to the amount of R$99.7

of 61.7% (7.8% per year) and the Supplementary

in 2013. In 2014, the savings products amounted to R$80.7 billion, a

Health 75% (16.2% per year).

variation of 13.4% above the income of 2013.

The market presented an expected growth

The Supplementary Health and General Insurance segments registered increase of 16.3% and 7.8%, respectively. The first segment

and its income is equivalent to 6% of the Brazilian GDP.

the br a zilian insur ance market

| chapter 2

39 888

Income, contribution and premium revenue Income

2014/ 2014/ 2013 2010 Variation Variation

2010

2011

2012

2013

2014

Motor

19.87

21.34

24.75

29.26

31.41

7.3%

58.1%

DPVAT

5.85

6.66

7.22

8.03

8.46

5.4%

44.7%

Property

5.66

6.95

7.21

8.40

9.15

8.9%

61.6%

Home/Housing

1.11

1.40

1.77

2.19

2.64

20.7%

138.4%

Cargo Transit

2.05

2.26

2.30

2.47

2.50

1.1%

21.7%

Credit and Guarantee

1.32

1.46

1.59

1.99

2.23

12.0%

69.5%

Extended Guarantee

2.05

2.26

2.61

2.91

3.12

7.2%

52.0%

Liability

0.74

0.93

1.04

1.22

1.29

5.9%

73.6%

Rural

1.02

1.23

1.47

2.29

2.89

26.6%

182.4%

Marine and Aviation

0.54

0.59

0.60

0.69

0.76

11.3%

40.3%

Others

0.17

0.55

0.77

1.10

0.83

-24.5%

392.2%

40.39

45.63

51.35

60.56

65.29

7.8%

61.7%

Group Insurance

14.08

16.90

19.00

22.17

23.44

5.7%

66.5%

Individual Insurance

1.50

2.15

2.86

3.57

4.20

17.8%

180.8%

Traditional Risk Plans

2.05

2.29

2.49

2.86

3.08

7.9%

50.3%

VGBL Family

36.70

43.39

59.57

62.26

71.41

14.7%

94.6%

PGBL Family

6.09

7.01

7.53

7.92

8.38

5.7%

37.4%

Traditional Savings Plans

1.21

1.04

1.01

0.92

0.87

-5.7%

-28.3%

Personal Coverages

61.65

72.78

92.46

99.70

111.39

11.7%

80.7%

Capitalization

11.79

14.10

16.59

20.97

21.87

4.3%

85.6%

Medical-Hospital

11.79

14.10

16.59

20.97

21.87

16.4%

75.2%

Dental

71.33

82.78

94.38

107.38

124.96

10.1%

66.1%

2.12

2.53

2.95

3.19

3.52

16.2%

75.0%

187.25

217.81

257.62

291.80

327.03

12.1%

74.6%

General Insurance

Risk Plan

Personal Coverage

Savings Plan

Supplementary Health

Supplementary Health Insurance Market

Sources: DIOPS (ANS) – Collected in April 30th, 2015. SES (Susep) – Collected in March 25th, 2015. BACEN – Collected in March 30th, 2015 Notes: 1) Values relating to mixed endowment line were included as risk plans, although they show mixed characteristics of risk and savings. 2) Due to methodologic issues, the values presented differ from those informed by ANS and FenaSaúde. 3) The value informed for the supplementary health segment was calculated using the account 311 (Net Considerations - Retained Premiums).

chapter 2 | the br a zilian insur ance market

Income as per segment 100 90 80

6.3%

6.5%

6.4%

7.2%

6.7%

23.5%

23.6%

26.4%

24.4%

24.7%

9.4%

9.8%

9.4%

9.8%

9.4%

21.6%

20.9%

19.9%

20.8%

20.0%

39.2%

37.7%

37.9%

39.3%

2003

2005

2007

2009

2011

70 60 50 40 30 20 10 0

Supplementary Health

General Insurance

Personal Coverages: Savings Plans

Capitalization

Personal Coverages: Risk Plans

Sources: DIOPS (ANS) – Collected in April 25th, 2015. SES (Susep) – Collected in March 9th, 2015. BACEN – Collected in March 25th, 2015 Notes: 1) Values relating to mixed endowment line were included as risk plans, although they show mixed characteristics of risk and savings. 2) Due to methodologic issues, the values presented differ from those informed by ANS and FenaSaúde. 3) The value informed for the supplementary health segment was calculated using the account 311 (Net Considerations - Retained Premiums).

the br a zilian insur ance market

| chapter 2

41 888

Income of the insurance market against GDP In 2014, with a global production of R$327 billion, the Brazilian insurance market share in the GDP now represents 6.38% of R$5.123 trillion of the goods and services produced in Brazil. In 2010, such share was equivalent to 4.97%, that is, there was an accumulated growth of 35.9% of the insurance market share in the GDP over the last five years. See below:

Income

2014/ 2014/ 2013 2010 Variation Variation

2010

2011

2012

2013

2014

Motor

19.87

21.34

24.75

29.26

31.41

7.3%

58.1%

DPVAT

5.85

6.66

7.22

8.03

8.46

5.4%

44.7%

Property

5.66

6.95

7.21

8.40

9.15

8.9%

61.6%

Home/Housing

1.11

1.40

1.77

2.19

2.64

20.7%

138.4%

Cargo Transit

2.05

2.26

2.30

2.47

2.50

1.1%

21.7%

Credit and Guarantee

1.32

1.46

1.59

1.99

2.23

12.0%

69.5%

Extended Guarantee

2.05

2.26

2.61

2.91

3.12

7.2%

52.0%

Liability

0.74

0.93

1.04

1.22

1.29

5.9%

73.6%

Rural

1.02

1.23

1.47

2.29

2.89

26.6%

182.4%

Marine and Aviation

0.54

0.59

0.60

0.69

0.76

11.3%

40.3%

Others

0.17

0.55

0.77

1.10

0.83

-24.5%

392.2%

40.39

45.63

51.35

60.56

65.29

7.8%

61.7%

Group Insurance

14.08

16.90

19.00

22.17

23.44

5.7%

66.5%

Individual Insurance

1.50

2.15

2.86

3.57

4.20

17.8%

180.8%

Traditional Risk Plans

2.05

2.29

2.49

2.86

3.08

7.9%

50.3%

VGBL Family

36.70

43.39

59.57

62.26

71.41

14.7%

94.6%

Savings Plan PGBL Family

6.09

7.01

7.53

7.92

8.38

5.7%

37.4%

1.21

1.04

1.01

0.92

0.87

-5.7%

-28.3%

Personal Coverages

61.65

72.78

92.46

99.70

111.39

11.7%

80.7%

Capitalization

11.79

14.10

16.59

20.97

21.87

4.3%

85.6%

Medical-Hospital

11.79

14.10

16.59

20.97

21.87

16.4%

75.2%

Dental

71.33

82.78

94.38

107.38

124.96

10.1%

66.1%

2.12

2.53

2.95

3.19

3.52

16.2%

75.0%

Insurance Market

187.25

217.81

257.62

291.80

327.03

12.1%

74.6%

GDP

3.770.1

4.143.0

4.392.1

4.844.8

5.123.1

5.7%

35.9%

Insurance Market Penetration in the GDP

4.97%

5.26%

5.87%

6.02%

6.38%

0.36 p.p.

1.42 p.p.

General Insurance

Risk Plan Personal Coverage

Traditional Saving Plans

Supplementary Health Supplementary Health

Sources: DIOPS (ANS) – Collected in April 30th, 2015. SES (Susep) – Collected in March 25th, 2015. BACEN – Collected in March 25th, 2015 Notes: 1) Values relating to mixed endowment line were included as risk plans, although they show mixed characteristics of risk and savings. 2) Due to methodologic issues, the values presented differ from those informed by ANS and FenaSaúde. 3) The value informed for the supplementary health segment was calculated using the account 311 (Net Considerations - Retained Premiums).

chapter 2 | the br a zilian insur ance market

Income against inflation Between 2010 and 2014 the Brazilian insurance market registered income growth of 74.6%. In 2014, considering a 6.41% inflation, the insurance market increased its income by 5.3%. See below:

2010

2011

2012

2013

2014/2013 Variation

2014

2014/2010 Variation

Nominal

Real

General Insurance

40,39

45,63

51,35

60,56

65,29

7,8%

1,3%

61,7%

Personal Coverages

61,65

72,78

92,46

99,70

111,39

11,7%

5,0%

80,7%

Capitalization

11,79

14,10

16,59

20,97

21,87

4,3%

-2,0%

85,6%

Supplementary Health

73,43

85,30

97,23

110,58

128,48

16,2%

9,2%

75,0%

Insurance Market

187,25

217,81

257,62

291,80

327,03

12,1%

5,3%

74,6%

GDP

3.770,1

4.143,0

4.392,1

4.844,8

5.123,1

5,7%

-0,6%

35,9%

5,91%

6,50%

5,84%

5,91%

6,41%

Broad Consumer Price Index (IPCA)

Sources: DIOPS (ANS) – Collected in April 30th, 2015. SES (Susep) – Collected in March 25th, 2015. BACEN – Collected in March 25th, 2015 Notes: 1) Due to methodologic issues, the values presented differ from those informed by ANS and FenaSaúde. 2) The value informed for the supplementary health segment was calculated using the account 311 (Net Considerations - Retained Premiums).

Claims, indemnities, drawings, surrenders and benefits Measured in percentage, the loss ratio of the market in 2014 (63.41%) was slightly above the index registered in the previous year (63.16%). As regards absolute values, with a sum of R$207.4 billion paid in claims, indemnities, drawings, surrenders and benefits, it was accounted a growth of 12.5% over the amount paid in 2013 (R$184.33 billion). See below:

2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

General Insurance

19.85

23.41

27.47

30.34

34.12

12.5%

71.9%

Personal Coverages

27.22

30.42

35.53

48.34

49.97

3.4%

83.6%

8.19

9.86

11.45

14.10

16.33

15.8%

99.4%

59.99

68.91

80.01

91.55

106.97

16.8%

78.3%

115.25

132.61

154.46

184.33

207.39

12.5%

79.9%

Capitalization Supplementary Health Insurance Market

Sources: DIOPS (ANS) – Collected in April 30th, 2015. SES (Susep) – Collected in March 25th, 2015 Note: This table includes the capitalization surrenders that mostly represent the payment made by the Company due to the agreement expiration and the personal coverages plans surrenders, that represent a partial or total breach in the coverage agreement.

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43 888

Technical provisions

The technical provisions collaterals have

The operations of Insurance, Open Private Pension, Supplementary

their application regulated by the National

Health and Capitalization play substantial role in the constitution

Monetary Council (CMN Resolution 3308/2005

and administration of long-term domestic savings, which are

and its amendments).

important and needful elements to promote the economic and social development of the Country.

The investments criteria are established by the National Council of Private Insurance through the

By administrating such increasing domestic savings, reflected

CNSP Resolution 226/2010 and its amendments,

in the balances of technical provisions, it may be noted another

upon prudential rules which take into account

relevant role played by the market, that is the prudent investment

the diversification and risks involved.

of these funds in assets that offer safety and liquidity, so that to be able to comply fully and timely with the agreements entered into

Policyholder Surplus

with the customers.

In 2014, the consolidated policyholder surplus

In 2014, the technical provisions of the Brazilian insurance market

of the market amounted to R$118.4 billion,

amounted to R$578,8 billion, a sum 17.1% above the R$494.1 billion

reflecting an increase of 5.6% in relation to

accounted in 2013.

2013, when it amounted to R$112.1 billion.

chapter 2 | the br a zilian insur ance market

Total of investments In 2014, the total of investments of the insurance market reached R$697.21 billion, a sum equivalent to 13.61% of the GDP. This representativeness highlights the importance of the insurance market for the economy, as well as its growth of 15%, against 2013, showing its sound potential to promote the economic and social development of the Country. See below:

Assets Capitalization EAPC Insurance Company Supplementary Health Insurance Market

Technical Provision Capitalization EAPC Insurance Company Supplementary Health Insurance Market

Policyholder Surplus

2010

2011

2012

2013

2014

2014/2013 2014/2010 Variation Variation

24.97

28.34

31.88

34.53

37.07

7.4%

48.5%

1.14

1.20

1.46

22.0%

28.0%

345.90

409.93

499.60

547.43

637.81

16.5%

84.4%

61.70

67.32

76.15

85.71

94.58

10.3%

53.3%

433.72

506.79

608.83

668.86

770.92

15.3%

77.7%

2010

2011

2012

2013

2014

2014/2013 2014/2010 Variation Variation

17.25

19.79

22.54

26.77

29.94

11.9%

73.5%

0.50

0.52

0.51

0.50

0.51

1.5%

262.18

317.39

391.21

442.64

520.47

17.6%

98.5%

12.16

15.25

18.58

24.19

27.91

15.3%

129.5%

292.09

352.94

432.83

494.11

578.83

17.1%

98.2%

2010

2011

2012

2013

2014

2014/2010 2014/2010 Variation Variation

Capitalization

5.92

6.32

6.28

5.05

4.01

-20.7%

-32.4%

EAPC

0.53

0.55

0.59

0.58

0.81

39.3%

52.1%

Insurance Company

62.83

65.84

75.35

72.10

75.71

5.0%

20.5%

Supplementary Health

27.51

29.12

31.57

34.37

37.86

10.2

37.7%

96.79

101.83

113.79

112.10

118.39

5.6%

22.3%

388.88

454.78

546.63

606.20

697.21

15.0%

79.3%

5.7%

35.9%

-1.5%

19.5%

Insurance Market Total of Investments (Technical Provision + Policyholder Surplus) GDP Penetração dos Investimentos no PIB

3.770.1 10.31%

4.143.0 10.98%

4.392.1 12.45%

4.844.8 12.51%

5.123.1 12.33%

Sources: DIOPS (ANS) – Collected in April 30th, 2015. SES (Susep) – Collected in March 25th, 2015. BACEN – Collected in March 25th, 2015

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45 888

Figures | CNseg Actions Insurance Innovation Award

78 works qualified Increase of 41,5%

41 works

comparing with 2013

published

3 categories awarded:

magazines, primers, reports, booklets and others

Products and Services, Processes and Communication

Library

Code of Ethics

111

members

20.000

Collection of publications Borrowings: 1.920 • Aquisitions: 164

97 Events

CNseg 79 • FenaPrevi 4 FenaSaúde 6 • Seguradora Líder 8 812 badges were reused and 1.952 kg of canvas were transformed in

15 Thematic Committees 112 meetings 563 attendees

2.230 gifts,

among them, portfolios and bags

c h a p t e r 3 | b r a z i l i a n i n s u r a n c e c o n f e d e r at i o n

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cnseg

1st action of MĂŁo Amiga Project Hospital Nossa Senhora do Socorro, in Caju, received 3 courses held with attendance of

177

186

donations

practitioners

114.433 thousand of users Training for Ombudsman Service Analyst

Extension Course on Internal Controls

Volume of pages viewed 499.815 (40% higher than 2013) 978 matters produced

1.643 Legislative Proposals were monitored and

130 opinions, amendments,

substitutives and requirements were sent in order to improve the ongoing proposals

b r a z i l i a n i n s u r a n c e c o n f e d e r at i o n

â&#x20AC;&#x201C;

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c h a p t e r 3 | b r a z i l i a n i n s u r a n c e c o n f e d e r at i o n

â&#x20AC;&#x201C;

cnseg

CNseg and the Institutional Representation of the Market The Brazilian Insurance Confederation is a non-profit civil association operating Nationwide, which convenes the Federations representing the companies that compose the Insurance, Open Private Pension and Life, Supplementary Health and Capitalization segments.

Brazilian General Insurance Federation

n General Insurance Federation

Brazilian Private Pension Plans and Life Insurance Federation

Brazilian Supplementary Health Plans Federation

Brazilian Private Pension Plans and Life Insuranc

Brazilian Supplementary Health Plans F

Brazilian Capitalization Federation

The mission of CNseg is to promote the

activities within the institutional, technical and operational spheres, and

development of the General Insurance, Private

coordinate the activities of the Superintendences under its authority. The

Pension and Life, Supplementary Health and

executive structure is composed by the vice president Marco Antônio da

Capitalization market, aiming at satisfying the

Siva Barros, the diretor Luiz Tavares Pereira Filho and the chief executive

needs of the Brazilian citizens, by supporting

officer Solange Beatriz Palheiro Mendes.

and strengthening its affiliates, representing them before the society and Government.

General Assembly

CNseg consists of a General Assembly, a

Highest governing body of the hierarchical structure of CNseg,

Board of Directors, an Audit Committee, a High

composed by the presidents of the four associated Federations and

Council, a Council of Ethics and an Executive

chaired by the president of CNseg.

Board. Each area has its duty expressed in the

CNseg | Marco Antonio Rossi

Organization Guide.

FenSeg | Paulo Miguel Marraccini

The Executive Board has the mission to

FenaPrevi | Osvaldo do Nascimento

put into practice the guidelines established

FenaSaúde | Marcio Serôa de Araújo Coriolano

by the president of CNseg, supervise the

FenaCap | Marco Antônio da Silva Barros

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Board of Directors Governing body, composed by up to 27 directors, which is in charge of the general direction and administration of CNseg, in compliance with the policies set out by the General Assembly. See below: President Marco Antonio Rossi

Bradesco Seguros S/A

1st Vice President Jayme Brasil Garfinkel

Porto Seguro Cia. de Seguros Gerais

Vice Presidents Mário José Gonzaga Petrelli

Icatu Seguros S/A

Patrick Antônio Claude de Larragoiti Lucas

Sul América Companhia Nacional de Seguros

Ex-Officio Vice Presidents Paulo Miguel Marraccini

FenSeg

Marcio Serôa de Araujo Coriolano

FenaSaúde

Osvaldo do Nascimento

FenaPrevi

Marco Antônio da Silva Barros

FenaCap

Directors Acacio R. de Queiroz Filho

Chubb do Brasil Cia. de Seguros

Alexandre Corrêa Abreu

Brasilprev Seguros e Previdência (desde 14/08/2014)

Alexandre Malucelli

J. Malucelli Seguradora de Crédito S/A

Alfredo Lalia Neto

HSBC Vida e Previdência S/A (desde 20/02/2014)

Antonio Cássio dos Santos

Zurich Brasil Seguros S/A (até 30/10/2014)

Antonio Eduardo Márquez de F. Trindade

Itaú Seguros S/A (até 03/11/2014)

Edson Luís Franco

Zurich Seguros S/A (desde 16/12/2014)

Fernando José da Costa Teles

Itaú Seguros S/A (desde 16/12/2014)

Francisco Alves de Souza

União Previdenciária Cometa do Brasil – COMPREV

João Francisco Silveira Borges da Costa

HDI Seguros S/A

Jorge Hilário Gouvêa Vieira

Sul América Companhia Nacional de Seguros

Nilton Molina

Mongeral AEGON Seguros e Previdência S/A

Pedro Cláudio de Medeiros B. Bulcão

Sinaf Previdencial Cia. de Seguros

Pedro Pereira de Freitas

American Life Companhia de Seguros S/A

Thierry Marc Claude Claudon

Caixa Seguradora S/A

William Allan Yates

Prudential do Brasil Seguros de Vida S/A

Wilson Toneto

Mapfre Seguros S/A

Ex-Officio Director Luiz Tavares Pereira Filho

Fenaseg

Chief Executive Officer Solange Beatriz Palheiro Mendes

CNseg

c h a p t e r 3 | b r a z i l i a n i n s u r a n c e c o n f e d e r at i o n

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cnseg

Audit Committee Supervision body of the financial and accounting management of CNseg, composed by three permanent members and three deputy members, elected by the General Assembly. Holder Members Ana Júlia de Vasconcelos Carepa

Brasilcap Capitalização S/A (até 05/05/2014)

Haydewaldo Roberto Chamberlain da Costa

Bradesco Seguros S/A

José Maria Souza Teixeira Costa

Companhia de Seguros Aliança da Bahia S/A

Júlio Cesar Rocha

HDI Seguros S/A

Deputy Members Laênio Pereira dos Santos

Sul América Seguros de Pessoas e Previdência S/A

Lúcio Antonio Marques

Nobre Seguradora do Brasil S/A

b r a z i l i a n i n s u r a n c e c o n f e d e r at i o n

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High Council Strategic advisory body, composed by up to 27 members, who are or are not part of the segments represented, appointed by the Board of Directors to advise the achievement of the goals and rights of CNseg.

Ex-Officio Members Marco Antonio Rossi

President of the Confederation

Jayme Brasil Garfinkel

1st Vice President of the Confederation

Paulo Miguel Marraccini

President of FenSeg

Osvaldo Nascimento

President of FenaPrevi

Marcio Serôa de Araujo Coriolano

President of FenaSaúde

Marco Antônio da Silva Barros

President of FenaCap

Appointed by the Board of Directors Acácio Rosa de Queiroz Filho

Chubb do Brasil Cia. de Seguros

Carlos dos Santos

Alfa Seguradora S/A

Mário José Gonzaga Petrelli

Icatu Seguros S/A

Nilton Molina

Mongeral AEGON Seguros e Previdência S/A

Patrick Antônio Claude de Larragoiti Lucas

Sul América Companhia Nacional de Seguros

Pedro Pereira de Freitas

American Life Companhia de Seguros

Pedro Purm Junior

Argos Seguros Brasil S/A

Thierry Marc Claude Claudon

Caixa Seguradora S/A

Francisco Caiuby Vidigal Filho

Marítima Seguros (desde 16/01/2014)

Noteworthy Experience – Appointed by the Board of Directors Alberto Oswaldo Continentino de Araújo

CNseg

Eduardo Baptista Vianna

CNseg

João Elisio Ferraz de Campos

Centauro Vida e Previdência S/A

Jorge Hilário Gouvêa Vieira

CNseg

José Américo Peón de Sá

CESCEBRASIL Seguros de Garantias e Crédito S/A

Paulo Egydio Martins

CNseg

Trade Unions affiliated with Fenaseg SindSeg MG, GO, MT e DF

Augusto Frederico Costa Rosa de Matos

SindSeg PR e MS

João Gilberto Possiede

SindSeg BA, SE e TO

João Giuseppe Silveira Leite Esmeraldo

SindSeg RS

Júlio César Rosa

SindSeg SP

Mauro César Batista

SindSeg N e NE

Múcio Novaes de Albuquerque Cavalcanti

SindSeg SC

Paulo Lückmann

SindSeg RJ e ES

Roberto de Souza Santos

Sinapp

Francisco Alves de Souza

c h a p t e r 3 | b r a z i l i a n i n s u r a n c e c o n f e d e r at i o n

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cnseg

Council of Ethics Advisory body, composed by 11 members,

Ethics in voluntary way, and in December

which is liable for the full construction

2014 it counted on 111 companies. In October

and enforcement of standards of the Code

31st, 2014, Carlos André Guerra Barreiros

of Ethics for the Insurance, Open Private

took place the presidence of the Concil of

Pension,

Ethics substituting the former president,

Supplementary

Health

and

Capitalization market. The companies adhere to the Code of

Pedro Cláudio de Medeiro B. Bulcão, who now is member of the said body.

President Carlos André Guerra Barreiros (since July 31st, 2014)

Itaú Seguros S/A

Members Bento Aparicio Zanzini

Mapfre Vida S/A

Carlos Infante Santos de Castro

Sul América Capitalização S/A

Celso Luiz Dobarrio de Paiva

Alfa Seguradora S/A

Luiz Tavares Pereira Filho

Fenaseg

Marco Antonio Gonçalves

Bradesco Auto/Re Companhia de Seguros

Max Joaquin Ernesto Thiermann Weller

Allianz Seguros S/A

Nilton Molina

Mongeral AEGON Seguros e Previdência S/A

Pedro Purm Junior

Argos Seguros Brasil S.A.

Sidney Gonçalves Munhoz

Chubb do Brasil Cia. de Seguros

Pedro Cláudio de Medeiros B. Bulcão (since July 31st, 2014)

Sinaf Previdencial Cia. de Seguros

b r a z i l i a n i n s u r a n c e c o n f e d e r at i o n

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Companies that adhered to the Code of Ethics: n

Ace Seguradora S.A.

CESCEBRASIL Seguros de Garantia e Crédito S.A.

Alfa Previdência e Vida S.A.

Chartis Seguros Brasil S.A.

Alfa Seguradora S.A.

Chubb do Brasil Cia. de Seguros

Allianz Seguros S.A.

Cia. Itaú de Capitalização

American Home Assurance Company

Cigna Seguradora S.A.

American Life Cia. de Seguros

Companhia de Seguros Aliança da Bahia

Aplub – Prev. Previdência

Companhia de Seguros Aliança do Brasil

Aplub Capitalização S.A.

Companhia de Seguros Gralha Azul

Assurant Seguradora S.A.

Companhia de Seguros Previdência do Sul

Atlântica Companhia de Seguros

Companhia Excelsior de Seguros

Azul Cia. de Seguros Gerais

Companhia Mutual de Seguros

Banestes Seguros S.A.

Confiança Cia. de Seguros

BCS Seguros S.A.

Cosesp – Companhia de Seguros do Estado de

Berkley International do Brasil Seguros S.A.

Bradesco Auto/ Re Cia. de Seguros

Fairfax Brazil Seguros Corporativos S.A.

Bradesco Capitalização S.A.

Fator Seguradora S.A.

Bradesco Saúde S.A.

Federal de Seguros S.A.

Bradesco Seguros S.A.

GBOEX Grêmio Beneficente

Bradesco Vida e Previdência S.A.

Generali Brasil Seguros S.A.

Brasilcap Capitalização S.A.

HDI Seguros S.A.

Brasilprev Seguros e Previdência S.A.

HSBC Empresa de Capitalização (Brasil) S.A.

Brasilsaúde Cia. de Seguros

HSBC Seguros (Brasil) S.A.

Brasilveículos Cia. de Seguros

Icatu Capitalização S.A.

Caixa Capitalização S.A.

Icatu Seguros S.A.

Caixa Seguradora S.A.

Indiana Seguros S.A.

Caixa Vida e Previdência S.A.

IRB Brasil Resseguros S.A.

Cardif do Brasil Seguros e Garantias S.A.

Itaú Seguros de Auto e Residência S.A.

Centauro Vida e Previdência S.A.

Itaú Seguros S.A.

CESCEBRASIL Seguros de Crédito S.A.

Itaú Vida e Previdência S.A.

c h a p t e r 3 | b r a z i l i a n i n s u r a n c e c o n f e d e r at i o n

São Paulo

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cnseg

Itaú XL Seguros Corporativos S.A.

QBE Brasil Seguros S.A.

J. Malucelli Seguradora S.A.

Real Tokio Marine Vida e Previdência S.A.

Kyoei do Brasil Cia. de Seguros

Royal & SunAlliance Seguros (Brasil) S.A.

Liberty Seguros S.A.

Safra Seguros Gerais S.A.

Liderança Capitalização S.A.

Santander Capitalização S.A.

Luizaseg Seguros S.A.

Santander Seguros S.A.

Mapfre Nossa Caixa Vida e Previdência S.A.

Seguradora Brasileira de Crédito à Exportação

Mapfre Vera Cruz Seguradora S.A.

Seguradora Líder dos Consórcios do Seguro DPVAT

Mapfre Vera Cruz Vida e Previdência S.A.

Sinaf Previdencial Cia. de Seguros

Mares – Mapfre Riscos Especiais

Sul América Capitalização S.A. – Sulacap

Seguradora S.A.

Sul América Companhia de Seguro Saúde

Marítima Saúde Seguros S.A.

Sul América Companhia de Seguros Gerais

Marítima Seguros S.A.

Sul América Companhia Nacional de Seguros

MBM Seguradora S.A.

Sul América Seguro Saúde S.A.

Metropolitan Life Seguros e Previdência

Sul América Seguros de Vida e Previdência S.A.

Privada S.A.

Tokio Marine Brasil Seguradora S.A.

Minas Brasil Seguradora de Vida e

Tokio Marine Seguradora S.A.

Previdência S.A.

UBF Garantias & Seguros S.A.

Mitsui Sumitomo Seguros S.A.

UBF Seguros S.A.

Mongeral Aegon Seguros e

Unibanco AIG Seguros S.A.

Previdência S.A.

Unibanco AIG Vida e Previdência S.A.

Nobre Seguradora do Brasil S.A.

Unibanco Companhia de Capitalização

Panamericana de Seguros S.A.

Unimed Seguradora S.A.

Paraná Companhia de Seguros

Usebens Seguros S.A.

Porto Seguro – Seguro Saúde S.A.

Vida Seguradora S.A.

Porto Seguro Cia. de Seguros Gerais

Virginia Surety Companhia de Seguros do Brasil

Porto Seguro Vida e Previdência S.A.

Yasuda Seguros S.A.

Pottencial Seguradora S.A.

Zurich Brasil Seguros S.A.

Prudential do Brasil Seguros de Vida S.A.

Zurich Minas Brasil Seguros S.A.

b r a z i l i a n i n s u r a n c e c o n f e d e r at i o n

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Councils, Commissions, Chambers and Committees Micro Insurance Network | MIN

CNseg has institutional representation, through its president or

representatives, in the following bodies:

Representative of CNseg:

Maria Elena Bidino n

Inter-American Federation of Insurance | FIDES

President: Marco Antonio Rossi

Brazilian Financial and Capital Market

Association | ANBIMA n

National Confederation of the Financial System | CONSIF

Council on Regulation and Best Practices for Qualified Services to the Capital Market:

Holder Representative Commissionaire: Marco Antonio Rossi

Vinicius José de Almeida Albernaz

Deputy Representative Commissioner: Patrick Antonio Claude de

Larragoiti Lucas Concil on Regulation and Best Practices of the n

Continued Certification Program: Osvaldo do

Global Federation of Insurance Associations | GFIA

Nascimento

Representative of CNseg: Maria Elena Bidino

United Nations Environment Programme Financial Initiative |

UNEP FI – Principles for Sustainable Insurance – PSI

Investment Funds Industry:

Paulo Miguel Marraccini, Niton Molina, Osvaldo do Nascimento e Edson Luís Franco

Representative of CNseg: Marco Antonio Rossi

Council on Regulation and Best Practices for

International Insurance Society | IIS

Ambassador: Osvaldo do Nascimento

National Association of Credit,

Financing and Investment Institutions | ACREFI

International Association of Insurance Supervisors | IAIS

Advisory Council: Luiz Tavares

CNseg – Observer Member

c h a p t e r 3 | b r a z i l i a n i n s u r a n c e c o n f e d e r at i o n

Pereira Filho

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cnseg

Brazilian Center for Intermediation and

Arbitration | CBMA Representative Members: José Américo Peón de Sá e José Arnaldo Rossi

Capital Market Masterplan | IBMEC

Executive Committee: Nilton Molina

Accounting Committee | SUSEP

Administrative and Financial Vice President:

Carlos Alberto dos Santos Correa, Elizeu da Silva Souza, Haydewaldo

José Ismar Alves Tôrres

Roberto Chamberlain da Costa, Javier Miguel López, João Augusto S. Xavier,

Health Vice President: Solange Beatriz

Jorge Oliveira Junior, Laênio Pereira dos Santos e Luiz Pereira de Souza

Palheiro Mendes n

Brazilian Center for International

Relations | CEBRI Advisory Council: Marco Antonio Rossi

Anna Paula Nardi de Almeida, Fernanda Chaves Pereira, Gustavo Genovez, Jacqueline Marques Lana, Jair de Almeida Lacerda Junior, Marcos Spigel, Saint´Clair Pereira Lima e Vania Brasil Simões

Deputy Member: Solange Beatriz Palheiro Mendes n

National Committee for Financial

Education | CONEF Holder Member: Solange Beatriz Palheiro Mendes Deputy Member Renato Campos Martins Filho

Administrative Council of Fiscal

Resources – 4th Chamber | CARF Deputy Member: Maria da Gloria Faria

Council of Appeals of the National

System of Private Insurance | CRSNSP Holder Member: André Leal Faoro Deputy Member:

Washington Luiz Bezerra da Silva n

National School of Insurance | ENS

Board of Directors: Marco Antonio Rossi e

Mauro César Batista Audit Committee: Lúcio Antonio Marques

Ministry of Agriculture, Livestock and Food

Supply | Thematic Chamber on Agrobusiness Holder Member: José Américo Peón de Sá Deputy Member: Fernanda Chaves

Actuarial Committee | Susep

Investment Committee | Susep

Alexandre Leal, Altair Cesar de Jesus, Carlos Colucci, Denis dos Santos Morais, Diego Aguiar Fonseca, Gustavo Rezende, Mario Rodrigues Amigo, Roberto Takatsu, Rogério Januário Calábria e Vinicius Albernaz n

Working Groups | Susep

Susep constituted WGs to discuss specific themes, composed by representatives of CNseg and Federations: WG on Microinsurance (Susep Ordinance no. 4310/11) WG on Supervision Fee (Susep Ordinance no. 3874/11) WG on Brokerage (Susep Ordinance no. 4786/12) WG on Liabilities Adequacy Test (TAP) (Susep Ordinance no. 4749/12) WG on Reinsurance WG on Prevention to Money Laundering WG on Electronic Register of Products WG on Operational Risk WG on Technical Provisions WG on Statistical Tables WG on Adjusted Policyholder Surplus (PLA) of Solvency WG on Loss Payable Provision (PSL) and Contingencies WG on Agreement Fee WG on Capitalization Credit Law, Committee on Real Estate Revaluation, Subcommittee on Risk and Subcommitte on the term structure of interest rate (ETTJ)

National Organization of Oil & Gas

Industry | Onip

Ownership Interest

Holder Deliberative Council:

Imobiliária Seguradoras Reunidas S.A.

Marco Antonio Rossi

Controlling Shareholder: Fenaseg

Deputy: Neival Rodrigues Freitas

President: José Arnaldo Rossi Vice President: Luís Felipe de O. Santos

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the articulation of five Superintendences of the

Presidency and Executive Bord

Confederation (Administration and Finances, Communication, Events, Regulation and Market

President: Marco Antonio Rossi

Relations), the Board of Governmental Relations

Chief Executive Officer: Solange Beatriz Palheiro Mendes

and the Comptroller Office. And also monitors the works of the Legal Superintendence and

The Presidency has the mission to represent institutionally CNseg

the Center of Studies and Projects. Meetings are

before the government, regulatory agencies and national and

held monthly with the superintendents in order

international entities, as well as enforce the guidelines established by

to standardize understandings and identify

the General Assembly and the Board of Directors.

priority issues daily faced by the Confederation.

The guidelines established by the presidente of CNseg are enforced

The alignment of roles and responsibilities

by the chief executive officer, Solange Beatriz Palheiro Mendes, and

the ex-officio officer, Luiz Tavares Pereira Filho

also constituted an important duty of the

CNseg

and

associated

Federations

The Executive Board oversees the activities in institutional,

Executive Board, which holds meetings

technical and operational spheres, and coordinates the activities of

bi-monthly with chief executive officers of

the Superintendences under its authority. The deliberations by the

the entities with the purpuse to expedite the

Board of Directors are enforced by the Executive Board.

exchange of information and allow a greater

The participation in the meetings held by the Board of Directors

debate of market interest issues.

enables the Executive Board to identify the priority themes, mature

The monitoring of the works developed

on the best way to conduct the subject matters and therefore

by the 15 Thematic Committees of CNseg

comply with the deliberations quickly and efficiently. In 2014, were

according to indication of issues, analysis of

drafted 114 opinions that assisted in the conduction of various

deliberations and referral of more relevant

subject matters in the meetings held by the Board of Directors.

themes to the Board of Directors is also

In addition, the Executive Board coordinates, supervises and promotes

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held by the Executive Board.

External Committees – Working Groups CNseg now counts on representatives in the forums described below, without prejudice the further Committees and Working Groups it had already attended. Name

CNseg Representative Alexandre Henriques Leal Neto - Holder (CNseg) Fernanda Chaves - Holder (CNseg)

Susep WG on Adjusted Policyholder Surplus (Susep Ordinance 6095/2014)

Luiz Pereira de Souza - Deputy Member (CNseg) Roberto Santiago Takatsu - Deputy Member (Tokio Marine) Marianella Alarcón (advisor)

Susep WG on Action Plan for the Insurance Industry Development (Susep Ordinance 5885, 6040, 6096 and 6133/2014)

Luiz Tavares Pereira Filho (CNseg) Solange Beatriz Palheiro Mendes (CNseg) Nilton Haiter (Tokio Marine)

Susep WG on Retrocession (no Ordinance)

Eduardo Menezes (Bradesco Seguros)

Confederative WG on eSocial – Ministry of Labour and Employment

Sandro da Costa Moreira (Brasilcap Capitalização)

Council on Regulation and Best Practices for Qualified Services to the Capital Market – ANBIMA

Vinicius José de Almeida Albernaz (Bradesco Seguros)

Sectorial Committee on Ombudsman Service – ABRAREC

Ricardo Tavares Pereira (CNseg)

Legal and Regulatory Committee – ABRAREC

Pedro Henrique Fernandes Pinheiro (CNseg)

Ricardo Tavares (CNseg)

Committee on Market Studies | CEM The activities of CEM were separated int the following way: Interactive Report on the Market Insurance, Market Projections, Compendium of Market Statistics, Conjuncture Letter and increasing of data received by CNseg, whose highlight is the Cooperation Term for Management Data Cession.

Supervisory Group

Guests

Luiz Tavares Pereira Filho

José Ismar Alves Torres (FenaCap)

Solange Beatriz Palheiro Mendes

Luiz Peregrino Fernandes Vieira da Cunha (FenaPrevi)

Marco Antonio da Silva Barros

José Cechin (FenaSaúde)

Executive Group

Neival Rodrigues Freitas (FenSeg)

Fernanda Chaves (Technical Coordinator)

Helio Portocarrero (Consultant CNseg)

Alexandre Henriques Leal Neto

Renato Campos (National School of Insurance)

Paulo Kurpan

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Thematic Committees Important discussion forum on technical

In 2014 was established the Committee

and regulatory issues of the insurance industry.

on Communication and Marketing (CCM) of

Totalizing 15 Thematic Committes, they

CNseg, with the duty to study, discuss, suggest

are composed by around 560 professionals

and improve the dialogue channels with

appointed by the associated Federations and

the insurance market and its stakeholders.

CNseg, which in voluntary way are ready to

exchange experiences and discuss ideas to

Confederation and associated Federations,

the benefit of an efficient, agile and effective

CCM is also composed by guests appointed

industry. Were held 112 meetings, most of

by the Board of Directors of CNseg.

addition

representatives

them through videoconference with locations

All the deliberations by the Thematic

in the principal business office of CNseg, in

Committees are submitted to the chief

Rio de Janeiro, and in the Trade Union of the

executive officer, and approved by the Board

Insurance Companies in the state of São Paulo.

of Directors.

President

Superintendence

Actuarial

Marcos Spiguel (since May 22nd, 2014)

Regulation

Administration and Finances

Laênio Pereira dos Santos

Regulation

Fiscal Affairs

Antonio Teles de Medeiros

Regulation

Legal Affairs

Washington Luís B. da Silva

Legal

Communication and Marketing

José Carlos dos Santos Vieira (since August 21st, 2014)

Communication

Internal Controls

Assizio Aparecido de Oliveira

Regulation

Investments

Vinicius José de A. Albernaz

Regulation

Microinsurance and Popular Insurance

Eugênio Liberatori Velasques

Market Relations

Ombudsman Service

Silas Rivelle Jr.

Market Relations

Processes and Information Technology

Carlos Alberto Viana Dias

Regulation

Human Resources

Patrícia Quirico Coimbra

Market Relations

Consumption Relations

Vladimir Freneda Rodriguez

Market Relations

Reinsurance

Wady José Mourão Cury

Regulation

Sustainability

Adriana Boscov

Market Relations

Standing on Governmental Affairs

Antônio Mazurek

Legal

TOTAL

112

563

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Meeting

Number of Participants

Committee

the

Sustainability The actions by CNseg remain being taken around

the

Principles

for

The result of the survey showed that the

Sustainable

Targets 1, 2 and 4 have already been reached,

Insurance of UNEP FI and the Green

being necessary that CNseg would endeavour

Protocol, celabrated with the Ministry

in 2015 to comply with the Target 3.

of Environment.

The

After a year from launch the individual

Confederation

negotiations

reinforced

constitute

the

Special

targets for each principle and with the

Committee provided for in the Green

purpose to measure the implementation

Protocol, attending meetings with Susep to

level of such targets, CNseg promoted,

put into context the theme and reinforce the

in November 2014, an online research

dialogue with the Ministry of Environment.

with the participation of 20 companies,

The Sustainability hotsite of CNseg was

which allowed obtaining a preliminary

redesigned to adjust to the mobile devices

diagnosis in order to direct the efforts so

and provide the reading in all sizes of screen.

that the targets were reached within the

It also includes new areas and an advanced

time established.

system for searching content.

40%

30%

50%

of the insurance companies will include the ESG issues in the riskâ&#x20AC;&#x2122;s underwriting policy up to 2015.

of the insurance companies will count on a brokersâ&#x20AC;&#x2122; commitment programme on ESG issues up to 2015.

of the insurance companies will include in their social responsability policies the official public policies from municipal, state and federal governments up to 2015.

of the insurance companies will report ESG issues up to 2015.

Target 1

Target 2

Target 3

Target 4

41,18%

33,33%

32%

50%

of the insurance companies reached the benchmark established.

% of the insurance companies reached the benchmark established. That is, the sample corresponds to the target.

of the insurance companies reached the benchmark established.

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TARGETS APPROVED IN 2013

STATUS IN 2014

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Susep | Public Consultation

Sustainability and Getúlio Vargas Foundation

Susep put to public consultation eight normative drafts. CNseg issued

(FGV), counted on the attendance of 35

opinion in 6 of them, which adress themes of common interest to more

participants in Rio de Janeiro. As regards

than one segment of the market.

the Extension Course on Internal Controls, developed with the support of the Committee

New Superintendent of Susep | Agenda of the Insurance Market

on Internal Controls, it counted on four classes

Roberto Westenberger, the new superintendent of Susep, took office in

in Rio de Janeiro. It is worth highlighting that

March 28th, in the position formerly occupied by Luciano Portal Santanna,

the said course was provided by Susep to its

who chaired the regulatory agency for two and half years.

servants. The class of São Paulo counted on 19

with 31 enrolled people in São Pauo and 17

In order to cooperate with the new administration, CNseg drafted

participants, and 27 in Rio de Janeiro.

the Agenda of the Insurance Market addressing the major subject matters discussed with the entity, the Ministry of Finance and the

Launch of the eSocial Primer

Federal Revenue Service, such as: market risk capital, actuarial audit

Launched during a workshop held in the

service provision, technical certification, provisions to settle losses

auditorium of the National School of Insurance

judicially and civil contingencies, liabilities adequay test, term structure

in November 5th, its purpose was to discuss

of interest rates, technical provisions, databank on operational losses

the impacts of the eSocial and how the

and operational risk, in addition to independent audit service provision.

insurance companies are preparing to meet the demands of the new system. The eSocial

Courses | Ombudsman Service, Sustainability and Internal Controls

Primer is an initiative of the Committee on

With the support of the Thematic Committees and the National

inquiries or download on CNseg Portal (www.

School of Insurance, were held three courses, which counted on the

cnseg.com.br).

Human Resources of CNseg and is available for

attendance of 177 practitioners of the most different areas.

Around 140 people took part of the

The Training Course for Ombudsman Service Analyst, developed with

meeting,

being

most

them

Human

the support of the Committee on Ombudsman Service, counted on the

Resources practitioners of the Private Pension,

attendance of 27 enrolled people in Rio de Janeiro and 21 in São Paulo:

Capitalization and Supplementary Health

the Sustainability Course, held in partnership with the Committee on

insurance companies.

eSocial Primer online version

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Legal Dismantling | Law 12977/2014 The Law that regulates and disciplines the dismantling activity of land motor vehicles was enacted, defining more strict rules for

“The inclusion of the Guarantee

dismantling or destructing vehicles, being

Insurance in the Tax Foreclosure

the autor of said law the Deputy Armando

Law makes the insurance more

Vergilio. The market expects that its regulation, by Decree, occurs even in 2015.

competitive by replacing the

Thus, the insurance market expectation

securities or deposits and, more

is that there is a great reduction of the robbery and theft indexes of vehicles in

advantageous than the letter of

the country, and also the possibility to

guarantee by allowing immediate

create new products intended for vehicles of more than five years. On the other hand, in the state of São Paulo, the Governor Geraldo Alckmim

liquidity of the policy that may be converted into currency”.

enacted the Law 15276/2014, that provides for the vehicles disposal, through auction, seized by administrative or judicial police act, when its return is unfeasible. The approval of the final text of the said law

Considering the existance of some very subjective provisions of

was a result of intensive negotiations

the standard, CNseg will carefully monitor its regulation, which will

among FenSeg, the Trade Union of the

possibly be in 2015.

Insurance Companies in the state of São Paulo, Detran and the Secretariat of Public Safety of that state.

Guarantee Insurance in the Tax Foreclosure Law | Law 13043/2014

CNseg has been monitoring the pendent

Promoted amendments in the Tax Foreclosure Law, to expressly include the

bills on the same subject matter in several

Guarantee Insurance as a way to guarantee the debt under tax foreclosure.

States of the federation, such as: Ceará, Minas

Before, the debtor could offer to guarantee the debt under

Gerais, Rio de Janeiro and Federal District.

foreclosure in three ways: a) cash deposit, b) bank guarantee and c) indication of assets for levy. According to the new text, the Tax

Anti-Corruption | Law 12846/2013

Foreclosure Law has now four ways to guarantee the debt under tax

In force since February 2014, better known

foreclosure with express reference to the Guarantee Insurance.

as Anti-Corruption Law, provides for on the

Another new aspect of the Law is the possibility of the court to grant

administrative and civil accountability of

the debtor, at any stage of the process, the replacement of the levy by

legal persons for acts committed against the

the Guarantee Insurance. It means an important innovation because

public, national or foreign administration,

the Superior Court of Justice (STJ) understood that the Guarantee

and makes other provisions.

Insurance could not be used to guarantee the tax foreclosure because

The matter was debated in various forums

it is not provided for in the Tax Foreclausure Law.

of CNseg, from the Thematic Committees

Within federal scope, even before the Law, the Office of the

to the Internal Control Seminar, and it

General Counsel to the Federal Treasury had the ordinance accepting

was clear the importance of companies

the Guarantee Insurance to guarantee the debt under tax foreclosure,

since certain requirements were complied with. Even so, the

protect

themselves,

enhancing

the

Compliance systems, better knowing their

legislative amendment was important because such possibility is

service providers and implementing the

now expressed in the Tax Foreclosure Law, in addition to the fact that

anti-corruption culture.

many municipalities and states did not agree with this kind of guarantee.

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regard

the

Savings

Products

Accumulation, other Circular was issued,

After analyzing the best way

suspending such recommendation made by

to comply with the Taxes

the Circular sent before.

Specification Law, in the several

to the discussion in theCommittee on Legal

Thematic Committees, CNseg

Affairs, and CNseg adopted the positioning

Once more the subject matter returned

of the opinion by the Bichara Office, Barata

referred to the insurance

& Costa Advogados, validated by the

market Circular containing

said Committe, in order to the requirements

recommendation to be included

in the policies, tickets, certificates and

of this law are met with the IOF information

in the policies, tickets, certificates

capitalization bonds.

and capitalization bonds

649/2014, which amended the mentioned law

The

Provisional

Presidential

Decree

establishing that the supervision concerning the tax burden were exclusively to guide until December 31st, 2014, lost effectiveness, so that, since then, all providers of goods and

Taxes Specification | Lei 12741/2012

services, became subject to the penalties

Makes mandatory the inclusion of approximate values of the taxes in

provided for the Consumer Protection Code in

the documents issued when goods and services are sold throughout

the case they do not provide the information

the country.

required by law.

In the insurance operations, private pension and capitalization, is usually applied the Tax on Credit, Exchange and Insurance Operations

Legislative Proposals

or Relating to Bonds or Securities, the Social Contribution for the

During

Social Integration Program (PIS/Pasep) and the Social Security

pending

Financing (COFINS).

following bodies: Chamber of Deputies,

2014,

CNseg

legislative

monitored proposals

1,643 the

After analyzing the best way to comply with the law in the several

Federal Senate, State Legislature and City

Thematic Committees, CNseg referred to the insurance market

Council, and referred to the parliamentarians

Circular containing recommendation to be included in the policies,

130

tickets, certificates and capitalization bonds

modifying and supressive), substitutives

Due to the understanding of FenaPrevi that this recommendation did not provide sufficient transparency to the consumer, especially

Type

opinions,

amendments

(additive,

and requirements to improve the content of pending proposals. See below:

Produced

Referred to Parlamentarians

Additive

Modifying

Supressive

Substitutives

TOTAL

130

Opinions by Rejection Amendments

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Lawsuits CNseg monitored the 395 pending lawsuits of the insurance market concern, of which twelve are Direct Actions for the Declaration of

Unconstitutionality

(ADIs),

general

repercussions, six repetitive appeals, 22 public-interest civil action, two class actions and 362 individual actions addressing policy cost, RNS, drivers register, Health, SH/ SFH, Motor, Tax and Life. See below:

Lawsuits

Number

ADIs

General Repercussion

Repetitive Appeals

Pubic-Interest Civil Actions

Class Actions

Individual Actions

352

Total

395

Council of Appeals of the National System of Private Insurance, Open Private Pension and Capitalization | CRSNSP CRSNSP is a collective body, part of the basic structure of the Ministry of Finance, with the duty to try, in last administrative resort, the appeals against decisions of Susep. The representativeness of CNseg in the CRSNSP remained the same in 2014, the holder member of the Confederation attending 14 trial sessions, and the deputy member, 5. In the 19 sessions held, 108 processes were reported and voted. 30 processes were voted and 8 were ordered.

CRSNSP – Members of CNseg Holder Member

André Leal Faoro

Deputy Member

Washington Luiz Bezerra

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Retail Sales The commercialization of insurance by retail remained in the discussion agenda of the public organisms, insurance companies and retail networks throughout the year. CNseg, together with FenSeg, worked hard to publish standards that are more transparent to the consumer and, at the same time, made the product unfeasible. It may be highlighted the following results achieved by CNseg: the period extension of the CNSP Resolution 297/2013 (insurance representative) and Susep Circular 480/2013 (retail organizations) to June 18th, 2014; amendment to the original wording of the Article 5, paragraph 3, of the Susep Circular 480/2013, that prohibited the insurance offer by the retail organization cashiers; amendment to the CNSP Resolution 297/2013, by the CNSP Resolution 314/2014, which specifies the lines of insurance that can be commercialized by the representatives of the market. The new normative is in accordance with CNseg request to permit the commercialization of the Line

Technical Opinions | Ombudsman Services and Insurance Representatives

0542 – Assistance and Other Coverages –

Aiming at mitigating issues concerning the

for the Retailers Organizations, standardizing

scope, reach and range of this validation,

understandings

and also suggesting a standardized course

employment of transparent practices with the

of action for the task, CNseg, through the

consumer.

Motor (including GAP and Tires and Wheels); the production of the Best Practices Guide

Committee on Internal Controls, drafted

stimulating

the

In 2014, was initiated a survey on satisfaction of the Extended Guarantee

technical opinion on the subject matter. Among other issues, the technical opinion

consumers,

partnership

with

Ibope,

recommends a course of action to the internal

partialy financed by the Inter-American

audits of the insurance industry in order to

Development Bank (IDB), within the scope of

plan and prepare the field works required to

FIDES/IDB/Fomin Programme. Designed by

comply with such requirement, check, register

the researcher Fabiana Luci de Oliveira, of the

and evaluate the quality of procedures and

Federal University of São Carlos and put into

controls, check the compliance with operations

practice by Ibope, the survey aims to measure

as regards regulations and contracts, in

the satisfaction of classes C and D consumers,

addition to format the audit reports which

who acquired Extended Guarantee Insurance,

must be issued on the matter.

and sustained or not claims. It is expected

The documents are available on the website

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that the report with analysis of the survey is divulged in early 2015.

of the Confederation.

and

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Professional Certification

operational arrangements inherent to the

In 2014, was approved the Professional

certification process, whose duties, among

Certification

the

others, are the following: to choose those in

improvement and employability of employees

charge of the disciplines that will comprise

of the insurance industry. CNseg is the certifier

the examination; detail the contents of the

entity of the programme, which is voluntary

matters; determine the time and way the

and granted solely through examination

examinations will be carried out; and support

applied by the National School of Insurance.

the School in carrying out the examinations.

Programme,

aiming

For the process management, it was

The works are intended for drafting

formed a Higher Council of Certification,

the

composed by members of the Board of

programme, whose desirable stakeholders

Directors of CNseg, which is responsible for

are the professionals with higher education,

defining the general lines of the programme

but not as a prerequisite, and who wish

and the appointment of representatives in

to work within the insurance market in

the Technical Committee on Certification.

technical and/or management positions. The

the

other

hand,

the

Technical

Committee coordinates all administrative and

Insurance

Profissional

Certification

examination, with high demand level, will be open to the public in general.

Higher Council on Certification* Marco Antonio Rossi

Marcio Serôa de Araujo Coriolano

Jayme Brasil Garfinkel

Paulo Miguel Marraccini

Mario José Gonzaga Petrelli

Antonio Cassio dos Santos (up to October 30th, 2014)

Patrick Antônio Claude de Larragoiti Lucas

Luiz Tavares Pereira Filho

Marco Antônio da Silva Barros

Pedro Cláudio de Medeiros B. Bulcão

Osvaldo do Nascimento

Wilson Toneto

*Approved in the ordinary meeting 040, dated May 22nd, 2014, of the Board of Directors of CNseg.

Technical Committee on Certification* Luiz Tavares Pereira Filho Maria Elena Bidino CNseg Solange Beatriz Palheiro Mendes Patrícia Coimbra Maria Helena Monteiro National School of Insurance Renato Campos *Approved in the ordinary meeting 040, dated May 22nd, 2014, of the Board of Directors of CNseg.

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Governmental Actions Plan for the Insurance Industry Development Established by Susep Ordinance 5885, published in June 6th, 2014, it aims to build an governmental action agenda in order to stimulate the growth and development of the insurance industry in Brazil. All proposals will be referred to the Ministry of Finance. It is composed by members of Susep, CNseg, Brazilian Association of Reinsurance Brokerage Companies (ABECOR Re), National Federation of Insurance Brokers (FENACOR), National Federation of Reinsurance Companies (Fenaber) and the National Secretariat of the Consumer (Senacon). The proposals of CNseg were separated into four pillars (institutional, new products, solvency and supervision/ consumer) and were related solely to the lawsuits requiring action by the National Council of Private Insurance, Ministry of Finance or those requiring law, due to the scope of the WG.

Pillars

Proposals To change Susep into regulatory agency. To file the Bill 3555/2004 or aprove the substitutive of the Special Committee.

Institutional

To create mechanisms for the self regulation of the insurance industry. Fiscal Exemptions of IOF. To amend the rules for extending the assets. Motor Popular Insurance. Microinsurance.

New Products

VGBL Health. Universal Life.

Annuities. To review the Model of the Term Structure of the Interest Rates. Financial assistance to reducers. Solvency

Adjusted Policyholder Surplus. Technical Provisions Collaterals. To keep the real estates as technical provisions collaterals. To institute the Segregate Estate for the insurance market.

Supervision/Consumer To combat the unlawful operation by cooperatives and associations.

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Comptroller Office In 2014, two standards were published

AntĂ´nio Carlos de Almeida Braga Award for Insurance Innovation

addressing respectively recruitment and

The 4th edition of the AntĂ´nio Carlos de Almeida Braga Award for

selection of people, and people admission.

Insurance Innovation celebrated the record of 78 works, with growth

The drafts of several other standards were

of 41.5% in relation to 2013. This number shows that the market is

concluded and are in the process of approval.

committed with its own maintenance and generation of value for the

Were

also

released

two

internal

communications on request of air ticket and criteria for reimbursement of amounts.

consumer and the society as a whole. Were awarded the initiatives of the market intended for the sustainability in three categories: Products and Services, Processes and Communication.

Events

The oral presentation of the Works for the evaluation commission

CNseg and the associated Federations held

competing for the first, second and third positions of each of the three

97 events throughout 2014, which counted

categories was a new of 2014.

on an audience of more than 25,000 people.

The increase in the number of words enrolled by insurance brokers,

The process to reuse the badges and the

professional associations and even the creation of internal committees

canvas used in the events was continued. 812

in the institutions to stimulate their employees and identify projects

units of badges were reused in new events.

that could compete, were also positive issues of such 4th edition.

It is also worth highlighting the partnership entered into with the NGO Onda Carioca to

CNseg Portal

recycle the canvas used in the scenarios of the

Graphic and editorial adjustments were implemented, aiming to

events. The 1,952kg transformed into 2,230

value and extend the institutional content of the Portal, the media

units of gifts (bags, portfolios, necessaires

channel of the insurance industry, that convene the websites of the

and purses), distributed in several events of

associated Federations.

the insurance market.

Comparing with the previous year, the number of netcitzens

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surpassed the triple, totalizing 114,433

Were also carried out the translation of

thousand. The number of pages viewed

15 reports and six executive sumaries and/

also increased about 40%, reaching 499,851

or reports on scientific articles and reports

thousand. Were produced and published

produced by the insurance global institutions

978 matters.

of the insurance industry interest

CNseg Portal comprises more than 140 information fields, amongst them, the

Staff

online new, that remians as one of the most

CNseg closed the year 2014 with 190 employees

accessed area.

and nine trainees. The majority of CNseg employees are women, who work, especially, in

Publications | Translations

administrative and technical positions.

Were published 41 works, that allowed

Leadership means the Executive Board,

divulging the actions of the Confederation and

Superintendence and Management positions.

the themes of the insurance industry concern,

As technicians, were considered the analysts,

as follows: Revista Jurídica de Seguros, Revista

experts, advisors, supervisors and librarians;

de Seguros, CNseg em Ação, Annual Report

in the administrative area, were included the

of the Insurance Industry, Social Resonsibility

secretaries, assistants and telephonists. And,

and

Ombudsman

finally, in the operational support, are the

Service Activity Report, Legal Report, Primer

administrative assistants and those of the

and eSocial, Guides, newsletter, booklet on

general services.

Sustainability

Report,

Antônio Carlos de Almeida Braga Award,

There is no predominant age group among

articles and chapter for the book Direito do

the employees of CNseg. Great part (29%) are

Seguro – Trajetória em Evolução.

between 30 and 39 years, 27% between 40 and

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49 and the others are in varied age groups.

to the age, the children took turns in the activities. While those under

The staff of CNseg is extremely qualified,

12 took part in the workshops and created their own candies, the oldest

with high level of education, and more than

visited the facilities of CNseg. The lunch time was free, each of them with

half of them are graduate or post-graduate.

their parents. At the end of the day, each child received a gift according

It is worth highlighting that currently 45%

his/her age.

of the employees are for at least 5 years in the company.

Infrastructure | Works In October were initiated the safety and modernization works of the

+ Leve Programme

Edifício das Seguradoras to provide more safety and energetic efficiency

With the purpose to improve the quality of

to the building and their users. Improvements will be carried out in

life and the health of the employees, the

the external (fire escape) and internal stairs, reform and upgrading of

Programme – initiated in 2012 – was separated

electrical installations, generator installation and redesign of the system

into two actions: food reeducation and

that protects against lightnings.

physical activity. During 2014, was continued

The works of the 16th floor eere also initiated, intended for the

only the action of physical activity, being made

Presidence, whose design includes technological, architetonic, safety

available free pilates classes, three times a

and sustainability requirements, aiming at improving the allocation of

week, for all the employees. Currently, attend

the spaces and their dimensioning.

the classes 20 of the total of 190 employees.

Also during the first semester, was concluded the upgrading of equipment and extension of the videoconference rooms. Currently,

Social Responsibility | Mão Amiga Programme

CNseg counts on seven rooms: four in Rio de Janeiro, two in São Paulo (SindsegSP) and one in Brasília.

Mão Amiga Programme offers assistance to the needful institutions through donations made by the employees of CNseg and associated Federations. Three annual campaings are in the calendar and are intended for elders, children and abandonned animals. In August, the Programm became to take part officially of the actions of Social

Mão Amiga Programme

Responsibility of CNseg, following the trend

became to take part officially

of several companies, including those from

of the actions of Social

the insurance market, that have their voluntary and social responsibility programmes. The purpose is to rise and stimulate the voluntary spirit in the employees, helping

Responsibility of CNseg, following the trend of several

those who really need. The first action of the

companies, including those

Programme was held in October, in Hospital

from the insurance market,

Nossa Senhora do Socorro, located in Caju, Rio de Janeiro, being collected 186 items

that have their voluntary

amongst diapers, nappies, socks, food and

and social responsibility

cleaning and hygiene articles.

programmes.

Children’s Day The Children’s Day was celebrated with the presence of 37 children who spent the day in CNseg. Separated into two groups according

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Highlights 2014 FIDES | Presidency

disclosure of the events held by members

The FIDES purpose is the insurance industry

and third parties.

development, defending the private initiative

and technical ethics standards in all the

21st Annual Conference of IAIS

activities related to the market in the region.

CNseg attended, as observer, the 21st Annual

The president of CNseg, Marco Antonio Rossi,

Conference of the International Association of

since 2013 accumulates the presidencies of

Insurance Supervisors (IAIS), held from October

CNseg and FIDES.

20th to 25th, in Amsterdan, Netherlands,

During 2014, the Confederation attended

with the purpose to discuss the more urgent

meetings, including but not limited to

themes of the international community of the

those held by the Board of Directos and the

regulation in the insurance industry.

Executive Board of ASSAL/FIDES, the General

The theme of the Conference this year was

Assembly, the redesign of the website of

Improving the policyholder protection and

FIDES, approval of the Commitment Letter

the financial stability through governance and

on Good Practices in the Inter-American

risks management.

Insurance Consumer Relations, drafted by

Due the decision made in General

CNseg, publication of articles of interest,

Assembly, IAIS informed the participants of

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the private market the decision to extinguish

Guarantee Insurance, sponsored by CNseg and FenSeg and produced

the Observer category of the entity staff

by the FCB Brasil agency, aimed to increase the level of knowledge of

since January 2015.

the society in respect of the operation of this modality of insurance,

The new institutional strategy aims to

clarifying what is its purpose, importance and how it should

continue the institution objectives, promoting a

be used.

worldwide effective and consistent supervision

Because it is an institutional campaign and therefore not aiming

of the industry, enabling the development and

the increase in revenues, the several advertisements endorse

maintenance towards a fair, safe and stable

the need for information as fundamental tool for the conscious

market.

consumption. Furthermore, the initiative is part of a group of

Although the Observer category does not

continuous actions of the Brazilian Insurance Confederation and

exist anymore, IAIS has expressed the wish

the Brazilian General Insurance Federation, which have been

to continue receiving the participation of

developed in partnership with insurers such as, training for

stakeholders in its activities, establishing a

the retailers sellers and production of good practices primers

new form of public consultation, expected to

and guides.

be launched by the end of the first half 2015.

The sale points of the Extanded Guarantee Insurance achieved

CNseg, that has been Observer member

13 thousand, and have been issued 98 million of active certificates.

IAIS since 2002, will continue to monitor

The figures show that the product contracting has been growing for

the entity work through the new interaction

mobile phones, furniture, “white line” household appliances (such as

model proposed for its stakeholders.

refrigerators, washing machines), “brown line” household appliances (such as tv, radio, stereo), computers, handheld electric appliances,

Extended Guarantee Insurance Campaign

microwaves, amongst them. The Extended Insurance Guarantee campaign count on actions in

Launched on August 5th in Belo Horizonte,

radio, television, busdoor, print media, as well as a specific hot site

the advertisement campaign of the Extended

Poster

with information about the product.

Poster

Folder

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National Strategy for Financial Education | ENEF

The National Strategy for Financial Education (ENEF) is a Brazilian project

In 2014 have been announced the results

by the Federal Government aiming at promoting and fostering the

of the 1st National Mapping on Financial

cuture for Financial Education in Brazil. CNseg supporsts such initiative,

Education Initiatives, whose purpose was

taking part of the National Committee for Financial Education (CONEF)

better know the scenario of Financial

and the Standing Committee since 2011. After publication of the

Education in Brazil and to promote reflections

Resolution 15/2014, CNseg representativeness in CONEF was extended

on the challenges and opportunities of such

from January 1st, 2015 to December 31st, 2017.

scenario in the Country.

With the purpose to assist the development, implementation and

The mapping found 803 Financial Education

administration of Financial Education and pensions initiatives that

Initiatives in Brasil, of which 317 completed

compose ENEF, the entities from private initiative – CNseg, FEBRABAN,

the enrollment on www.vidaedinheiro.gov.br

BM&F Bovespa and Anbima – established, in July 28th, 2011, the

website. We highlight below the results:

Brazilian Financial Education Association (AEF-Brasil), a non-profit civil association, with the duties to collect funds for the projects developed

There is great diversity among the institution

in respect of the type or organization: 47%

within the ENEF scope. The representativeness of the Confederation in the National

companies (public or private), 23% public

Committee for Financial Education, in the Standing Committee and in

organisms, 19% individual and 11% NGOs

the Board of Directors of AEF-Brasil in 2014 was the following

or associations; 60% of the initiatives mapped are totally

free, 32% mixed and 8% paid;

National Committee for Financial Education (CONEF)

50% of the initiatives operate within Brazilian

Holder Member

Solange Beatriz Palheiro Mendes

territory and, among the regionalized, there

Deputy Member

Renato Campos Martins Filho

is great concentration of actions in the Southeast and South regions; and

Standing Committee

46% of the initiatives served up to 500

Holder Member

Maria Elena Bidino

Deputy Member

Pedro Henrique Fernandes Pinheiro

beneficiaries in the last year and 20% of them serve.

AEF-Brasil – Board of Directors Holder Member

Renato Campos Martins Filho

Deputy Member

Solange Beatriz Palheiro Mendes

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Also in 2014, CNseg took part in the oficial agenda of the 1st National Week on Financial Education, a CONEF initiative to promote

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ENEF. Held between May 5th and 9th, the

CNseg also held the Cycle of Lectures on

Confederation attendance was through the

Financial Education, in partnership with the

4th Conference on Insurance Consumer

National School of Insurance and Seguradora

Protection, when have been approached

LĂder DPVAT for employees of the three

themes related to the importance of the

institutions, as part of the programme of the

insurance for the Financial Education of the

1st National Week on Financial Education,

policyholder, the international lessons and

as well as sent contributions for the public

practices on Financial Education focused

consultation of CONEF, whose purpose was

on insurance and the actions taken by the

to select Financial Education Initiatives for

insurance market in ENEF.

concession of the ENEF Seal.

803 Financial

Education initiatives in Brazil

05 a 09 de Maio 1st National Week on Financial Education

47%

public or private companies took part in the initiatives

60% of the initiatives mapped are totally free

50% of the

initiatives are operated within the Brazilian territorial scope

46% of the initiatives served up to 500 beneficiaries

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National Strategy of Non-Judicialization | ENAJUD

December, joined to the initiative Companhia

Launched in June 26th, 2014, the National Strategy for Non-Judicialization

Excelsior

(ENAJUD) aims at promoting methods such as mediation, negotiation

Seguradora Líder dos Consórcios do Seguro

and conciliation, so that to avoid that are referred to the Judicial Branch

DPVAT and Tokio Marine.

the conflicts that can be solved by alternative means.

Seguros,

Icatu

Seguros,

The structure of ENAJUD is composed

ENAJUD is part of the Ministry of Justice, through the Secretariat of Judicial

by a Steering Committee (liable for general

Branch Reform, the Office of the General Counsel to the Federal Government

issues) and Thematic Working Groups (GTTs –

and the Ministry of Social Security, and also counts on the cooperation of the

liable for specific issues). Initially, the Ministry

National Council of Justice, the National Council to the Prosecution Office

of Justice took part of the Private GTT, which

and institutions of the System of Justice and private institutions.

is separated into telecommunications, retail

By signing the Technical Cooperation Agreement 38, CNseg

and financial institutions subgroups, and the

formalized its participation in ENAJUD and committed to promote the

Public GTT, separated into pension and social

inter-institutional and multidisciplinary coordination in the Insurance,

security, civil servant, overdue debt and Caixa

Open Private Pension, Capitalization and Health Market to develop,

Econômica Federal.

consolidate and disseminate alternative procedures, mechanisms, instruments and methods to solve conflicts.

Given the interference made by CNseg, it was also establisehd in the Private GTT, the insurance

CNseg sent letter to the insurance market giving knowledge of the

subgroup to discuss the issues related to insurance,

subject matter and emphasizing it is important that companies affiliated

open private pension and capitalization. The

with the Federations associated with CNseg to join to such initiative in

representatives of the insurance market in such

order to achieve the goals of the Technical Cooperation Agreement. By

forums are the following:

ENAJUD FORUM

REPRESENTATIVE

Steering Committee

Solange Beatriz Palheiro Mendes

Private GTT – Insurance Subgroup

Maria da Gloria Faria

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Brazilian Insurance Industry Proposals

market of Brasil – for the next ten

CNseg and associated Federations, under

changes

coordination

in our Country.

the

economist

years, considering the demographic from

already

course

Pontifícia Universidade Católica do Rio de team, drafted Brazilian Insurance Industries

Launch of the Revista Jurídica de Seguros of CNseg

Proposals as a way to offer contributions to

With the purpose to create a suit space

the new Government, legitimately elected

to present and discuss the relevant

for the next four years. The paper brings

and current legal themes, CNseg

reflections in respect of the scenario of

launched, in December 2nd, at the

challenges and opportunities for the industry,

principal register office of the Brazilian

as well as proacive actions to continue its

Bar Association (OAB/RJ), the Revista

expansion as important agent of the social

Jurídica de Seguros. The first issue comprises

and economic developement of the Country.

22 articles, amongst them, that by the minister

Janeiro (PUC-Rio), Luiz Roberto Cunha and its

Other publication required by CNseg to

Revista Jurídica de Seguros

Eros Grau on Law Construction.

be delivered to the Government elected was

Revista Jurítica de Seguros is a biannual

O Brasil na Próxima Década – Crescimento,

nationwide magazine of CNseg, with eight

Renda e Mudanças Demográficas, written

thousand of initial copies. The free distribution

by economists from PUC-Rio, Luiz Roberto

prioritized members from the Judicial Branch,

Cunha, Monica Baumgarten de Bolle and

National Congress and its advisors, libraries

Pedro Henrique Simões, that aims to present

of federal and particular universities, Executive

an economic overview – focused on the

Boards of Law Schools, Bench Schools,

General Insurance, Private Pension and Life,

Prosecution Office Schools and practitioners

Supplementary Health and Capitalization

from the Law field all over the Country.

The publications: Propostas do

Mercado Segurador Brasileiro, O Brasil na Próxima Década – Crescimento, Renda e Mudanças Demográficas

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Regular works were carried out to draft and

Comptroller Office | CONTR

monitor the budge and issue reports on travel expenses and financial availability of CNseg.

Comptroller: Luiz Pereira de Souza

Continuing the activities to analyze and check the compliance with requirements

Its mission is to implement and maintain a system for internal controls

by the regulatory agencies in respect of

that promotes the reliability of the information, effectiveness and

the law applicable, aiming at assisting the

efficiency of the operations and compliance with laws and internal

Superintendence of Regulation in the works

and external rules, in addition to carry out the process of budget

performed by the Committees, the Comptroller

management of CNseg, including drafting, review and monitoring of

Office took part actively in the Thematic

the budget.

Committees on Internal Controls (CCI), Fiscal

Among the activities developed, it may be highlighted the assistance to the Superintendences to implement the actions which promote larger transparency, safety and credibility to the internal processes and services as well those offered to the market.

Affairs (CAFIS) and Administration and Finances (CAF) of CNseg. It attended meetings of the Accounting Committee of Susep, WG on Accounting of

Its organizational structure is composed by the following areas: Internal Controls and Budget Management.

DPVAT Insurance, Outstanding Claims Reserve (PSL)/Civil Contingencies, Chart of Account of

Aiming at updating the HR policies and practices, were carried

Susep, implementation and improvement of the

out review, updating and standardization of the HR forms which,

MXM System, together with the Superintendence

organazed jointly with the Superintendence of Comunication were

of Adminstration and Finances and the

made available on intranet.

Management of Information Technology.

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Executive Board of Governmental Relations | DIREG Director: Antonio Mazurek With principal business office in Brasília, its

Bills Health

464

Consumer

363

Motor

122

DPVAT

109

mission is to represent CNseg, before the Federal, State and Municipal Public Authorities, provide advisory, assistance, monitor and adopt the required arrangements in respect of Legislative processes and parliamentary

Insurance

Traffic Code

Civil Law

Life

Pension

Database

Personal Accident

Capitalization

Broker

Reinsurance

Home/Housing

activities. The creation of new political parties resulted a new correlation of political forces and the consequent changes in the composition of the parties representatives and, therefore resulted an order in respect of thematic committees of the two Houses of the National Congress. With the purpose to adjust DIREG to the requirements, in 2014 was established the Superintendence of Legislative Relations, for which it was designated Paulo Cesar Chaves. The ten public hearings of interest of the sector were monitored:

Public Hearings

Total

Chamber of Deputies

Federal Senate

Bills 1,643 bills of the insurance market concern were monitored, registered and classified, according to the subject matter, on the database of the System for Monitring the Legislative Proposals – Sisproleg, highlighting the following proposals on health, consumer,

315

Others

motor and DPVAT. See the following table:

1,643

Total

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Standing Committee on Governmental Affairs

Relevant matters

Presidency: Antonio Mazurek

It is highlighted below, the bills and

Number of Members: 29 membros

legislative proposals changed into legal

Meetings Held: seven

standards n 2014, which are pending in the Chamber of Deputies and Federal Senate,

The Standing Committee on Governmental Affairs (CPAG), chaired by

and required monitoring of the Executive on

the Executive Board of Governmental Relations, working together with

Governmental Relatins:

the Legal Superintendence, is composed by CNseg, FenSeg, FenaSaúde, FenaPrevi, FenaCap and by Seguradora Líder DPVAT. The Committee

Bill 3555/2004 – Insurance Agreement:

also counts on the participation of José Arnaldo Rossi, José Inácio Fucci

and Ricardo Bechara Santos.

private insurance agreements and repeals

In 2014 were analysed 116 legislative proposals, that addressed the

establishes

general

standards

for

provisions of the Civil Code, Brazilian

following subject matters:

Commercial

Code

and

Decree-Law

73/1966. B

Legislative Proposals Consumer

Bill 3498/2008 – Protection Fund: it creates the Private Insurance, Open Private Pension and Capitalization Consumer

Protection Fund. B

Bill 4076/2001 – Health: it includes the “preventive procedures” sentence to the

Motor

list of services to be offered by the health plans companies.

Health

Bill 4246/2012 – Labour: it regulates the driver profession, establishing the conditions, qualifications and righs of the

DPVAT

professional driver. Bill 4844/2012 – Association: it authorizes

General Affairs

the passengers or cargo carriers to organize themselves in associations and create own

Private Pension and Life

fund, intending their resources to prevent

and repair damages, caused in their vehicles, from robbery, accident, fire, amongst others.

Insurance

Bill 7052/2014 – Life: it deals with the life insurance structuring with survival

Capitalization Traffic Code

coverage, including those that will count on tax relief. Provisional

Presidential

Decree

633/2014: converted into Law 13000/2014, the matter, following the way particularly

Criminal Law Others

used in the Brazilian legislative process, provides for: a) authorization to Federal Union to extend the period and increase

the limit of the financing granted by BNDES with economic subsidy through BNDES up

Total

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to December 31st, 2014; and b) granting of powers to Caixa Econômica Federal and

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the Office of the General Councel to the

by the Federal Senate in the meeting

Federal Government to intervene in suits

of December 18th, 2014, as Conversion

regarding Home/Housing Insurance (SFH).

Bill 18/2014, their signatures sent to be

Bill

23/2011:

converted

into

Law

enacted by the Presidency of Republic in

12997/2014, it addresses old aspiration

December 29th, 2014. Although the MP

of several segments of the economic

deals with several subject matters, it is

activity and, especially, of the insurance

worth highlighting the Chapter 7 and its

market operating the Motor line. The

article 142 that, according to the trend of

new bill meets an old gap in the legal

the current economy, globalized, allows

framework of the country, by regulating

the participation of foreign capital in the

the commercialization of parts of motor

Supplementary Health, Laboritorial and

vehicles that are dismantled.

Hospital Area of the Country, in addition

Provisional Presidential Decree (MP)

656/2014: it was conclusively approved

to consider other aspects that incenetive the investments as foreign resources.

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Consolidating

Superintendence of Governmental Relations | SUREG

its

relationship

and

partnerships with the most varied bodies and agencies, DIREG attended events promoted by the National Land Transportation Agency – ANTT; National Telecommunications Agency – ANATEL, Office of the President's Chief of Staff;

Superintendent: Miriam Mara Miranda

Office of the Federal Contoller General; Federal Accounting Court and also approached the

Meetings were held on the Esplanade of Ministries

confederate entities: National Confederation

and the Civil House, in order to make the actions of

CNseg more proactive by defending the interests

Financial Institutions, National Confederation

of the insurance industry.

for Commerce of Goods, Services and Tourism,

Among the subject matters addressed, it may

Industries,

National

Confederation

and Brazilian Confederation of Agriculture

be highlighted the following:

and Livestock.

Body of the Executive Branch

Theme

Action

Office of the General Counsel to the Federal Government (AGU)

Home/Housing Insurance (SFH)

Monitoring the publication of MP converted into Law 13000/2014 and viabilization to celebrate cooperation agreement to carry out courses together with the AGU School

Dismantling of vehicles

Anticipation of vetoes and sign into law of project of the insurance market interest and Law 12977/2014 – partnership with the Ministry of Development, Industry, Foreign Trade and Innovation

Ministry of Planning, Budget and Management

Guarantee Insurance

Discussion with the Secretariat of Logistics and Information Technology on points of doubt in the Normative Instruction 6, being accepted suggestions of the market

Ministry of the Environment

Vehicles dismantling, Committee on Sustainability

Law 12977/2014 – partnership with the Ministry of Development, Industry, Foreign Trade and Innovation

Ministry of Justice

National Strategy on NonJudicialization (ENAJUD)

Celebration of Technical Cooperation Agreement with the Secretariat on Reform of the Judicial Branch/MJ

Ministry of Labor and Employment

eSocial

Participation in Deliberative Board of the Worker Assistance Fund (CODEFAT) and inclusion of CNseg in the Confederative WG on eSocial

Ministry of Agriculture

Rural Insurance

Partnerships agreed to use data and develop studies of common interest

Foreign Ministry

Recovery of vehicles from Bolivia

Systematic meetings with the Department of South America

Presidency of the Republic, Ministry of Development, Industry, Foreign Trade and Innovation, Ministry of the Environment (Committee on Sustainability)

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Online version creatd for the Center for Studies and Projects

Center for Studies and Projects | NUESP

Committee on Market Studies | CEM Created in June/2013 with the purpose to reach greater availability of management statistics by CNseg, it counts on participation of members from the four associated Federations, CNseg, National

Superintendent: Fernanda Chaves

School of Insurance and external advisors. In March, it was initiated the website production, which will make

It develops technical and economic studies

available the CEM products.

with the purpose to promote the growth of

Its activities are separated into the following initiatives:

the Insurance market.

Interactive Report on the Insurance Market: Digital tool, sent

Among its activities, it may be highlighted

monthly to the companies associated with the Federations. It allows that

the technical coordination of the Committee on

the company access its data and compare them with the market data in

Market Studies (CEM); participation in meeetings

four types of periodicity: annual, mobile annual, quarterly and monthly.

with Working Groups (WGs) and internal

It was sent eight times to the companies.

Technical Committees (TCs); development of

Market Projections: Presented to the press and made available

studies and projects to support the debates with

to the public on CNseg Portal as a summarized version. This work

regulatory agencies and the interaction between

was initiated with a simple methodology – based on historical series

the insurance market and external bodies, such

of direct premium to project the evolution of the segments and some

as the Brazilian Institute of Actuaries, Susep,

subgroups of the insurance industry for two coming years – which was

ANS and Government, with the purpose to

improved with the inclusion of several exogenous variables and analysis

sustain discussions which are relevant for the

of macroeconomic scenarios, and with the assistance of the Federations

Brazilian insurance market. Participation in the

since they have knowledge specific for each line group.

creation and implementation of criterion for the

Compendium of Market Statistics: It is a great compilation of public

4th edition of the Antônio Carlos Almeida Braga

data, grouping the information sent to Susep and ANS by its regulated

Award and, participation in the Sustainability

companies with relevant data on the Country. It is used by Dataseg

Course held by FGV together with CNseg.

system and published periodically. Its structure, generation process,

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chart creation, glossaries and explanatory

since it was highlighted the discrepancies in

notes were developed and implemented by

the methodology of the two calculations.

NUESP, as well as its regular updating.

To discuss adjustments in the LAT so that to

Insurance Market Conjuncture Letter: Drafted in December 2014, the first edition of

minimize such effects, it was implemented, at the end of 2014, a WG in Susep.

the new Letter, containing data for the third

Solvency | Operational Risk: Participation

quarter of the year. The purpose of the project

in the WG on OperationalRisk formed by

is to address the most recent movements of

Susep, which defined in 2013 a draft of the

the market, establishing their relation with the

database for recording the operational losses

current macroeconomic trends. It is published

for the Brazilian market, and in 2014 created

quarterly and its initial stakeholders are the

a forum to monitor with the market to build

associated companies.

a Databank on Operational Losses (BDPO),

Increasing of data: To achieve the purpose

aiming at solving common questions of the

to increasingly obtain management data made

market and refer them to Susep, if required.

available to the companies, was developed

Criticisms were carried out to the guide for

the Cooperation Agreement for Management

filling and to the draft of the Circular that

Data Cession, an agreement by which CNseg

regulates the BDPO.

will receive the quarterly and confidential

Taxes: Brief report was produced allowing

data from the companies (The Official Data,

to understand the differences and the

being omitted the personal data, such as the

compositions of the database published by the

policyholder CPF and banking data, in addition

Internal Revenue Service and the regulatory

to the data from AutoSeg and annual base of

bodies of the insurance industry â&#x20AC;&#x201C; ANS and

the Comprehensive). Were collected, up to the

Susep â&#x20AC;&#x201C; on the total of taxes collected by

end of 2014, signatures equivalent to more than

the market. Letter to the Presidential Candidates:

70% of the insurance industry market share.

Survey was conducted on national and

Studies and projects

international data to compose the report Letter

Indexes of the Insurance Industry:

to the Presidential Candidates, presenting the

Continuing the publication of the Compendium

social and economic impact of the insurance

of Market Statistics, this project aims at

industry on Brazil.

aggregating information to the industry

Mass

Property

Insurance

Home/

through economic and financial indexes,

Housing Insurance: Report on the mass

general and specific of the insurance market.

property insurance and, especially, the Home/

It was conducted a broad bibliographic survey

Housing Insurance, was concluded in January

including the market practices, based on

2014, within the context of the insurance

discussions with expertises from the industry

industry and the Brazilian economics. The

and defined the indexes to be implemented in

report presents the concept on such insurance,

the periodic statistics software to subsequent

mapping of the public data available about

development.

the market and an analysis of its historical

Adjusted Policyholder Surplus | PLA:

data. It was also intended to define and better

Since the creation of the Liability Adequacy

understand the relation of this segment with

Test (LAT) in 2010 by Susep, the impact of the

the public safety, providing basic elements to

interest rates volatility has been an important

analyze the risk in this area.

question for the companies of the market.

PSL x Civil Contingency: Participation

With the discussion on additional capital

in the Susep WG, composed by members

of market risk, such issue was aggravated,

from the market, to discuss the way to

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classify homogeneously the PSL and the civil contingency in the insurance market.

Capitalization: Research conducted amongst capitalization societies, comparing their flows with their liabilities in order to make

Market Risk: Participation in the Susep

a previous of the Liabilities Adequacy Test, with the purpose to check

WG, which discussed about the additional

if the market is well-funded. Up to the end of 2014, the project was in

capital to the market risk, resulting in the

process of analysis of the data received, which are confidential.

publication of standard and defining such

Compliance Cost of the Insurance Industry: The project arose

new capital, providing assistance to specific

due to the interest of the market to know and reduce the cost to

issues, under demand.

operate in the insurance industry, being defined as prioritary theme of

Criterion for Paying Contributions to

the strategic planning of 2013-2016 management. NUESP developed

FenaPrevi: Replicating the methodology

the methodology to measure such expense; led the process for

used to calculate the Supervision Fee,

contracting advisory to its production; took part actively of the

NUESP suggested its adjust for calculating

project management and direction, jointly with the advisory and the

the contribution way to be made to

directors in charge and participated of the several presentations of

FenaPrevi by its associates.

the project and monitoring meetings with the participant companies.

Committee on Actuarial Principles | CPA:

It attended meetings adddressing,

The project is in the stage of data collection and its conclusion is expected for the early 2015.

especially, actuarial audit and contributed

Banking Fees: Initiated in December, the purpose of the project

with implementation, within the scope of

was to measure the amount paid, by the insurance entities, relative

the Braziian Institute of Actuaries (IBA), of

to banking services fees, allowing to evaluate if there was difference

nine working groups, which are drafting

among the values charged by a same bank for distinct insurers. The first

papers to support the actuarial audits, given

stage of the project was finished and included to send research to be

the normative instituted in 2014.

answered by the insurers.

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Rural Insurance: By obtaining the ProAgro databank, was possible to understand its major technical characteristics and provide the Committee on Rural Insurance of FenSeg with details on this product. In the meetings held by the Thematic Chamber on Rural Insurance of the Ministry of Agriculture, Livestock and Supply (MAPA) and several Working Groups dealing with specific themes, as the Premium Subsidy and the Catastrophe Fund, it may be highlighted the discussions on the following: Prioritization of areas of the Subsidy Plan of the Rural

Insurance Premium: MAPA requested the creation of WG among the participants of the Thematic Chamber, aiming at redefining criteria to select the areas prone to subsidy the Rural Insurance premium, according to the prerogatives considered important by the government. NUESP developed indexes to classify the Brazilian municipalities according to their climate vulnerability and economic relevance to base tecnically the proposal for new prioritization of municipalities. C

Catastrophe Fund of the Rural Insurance: Monitoring of the discussions retaken by the Government to create the Fund, what has been done since 2011. Minimal specifications of the Rural Insurance products:

Originated from demand of MAPA, with the purpose to equalize coverages of the products existent in the Rural Insurance market, the subject matter was object of Working Group with members of MAPA and the market, such as insurers and reinsurers. NUESP, together with FenSeg, analyzed the development of different coverages, to be used as input for discussions on the theme.

Participation in Events Six presentations and/or lectures were held. It also attended eleven events, being 9 national and 2 international.

Lectures

Entity

Local

Date

Solvency in the Insurance Industry

IBA

August

Solvency in the Insurance Industry

PUC-SP

September

Presentation of the Compendium of Statistics

CNseg

September

Outlooks for the Brazilian Insurance Industry

APIMEC

October

UFRJ

December

CNseg

December

Solvency in the Insurance Industry Balance of the NUESP activities in 2014

Publications Two articles were published in the Revista de Seguros and one chapter of the book Direito do Seguro: Trajetória em Evolução

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Superintendence of Administration and Finances | SUAFI

risks, reduce costs, improve the quality of services and obtain productivity gain in compliance with the law in force and internal standards. It is liable for the financial and accounting administration and management of the following entities: Fenaseg, CNseg, FenSeg,

Superintendent: Luis Felipe Fernandes de

FenaPrevi, FenaSaĂşde and FenaCap; Trade

Oliveira Santos

Union of the Insurance Companies in RJ/ES and CNsimo. It operates as Manager in the

Its mission is to establish and ensure the

Condominium of the EdifĂcio das Seguradoras.

performance of the activities related to financial,

Its organizational structure is composed

administrative, accounting and human resources

by the following managements: Financial,

areas of CNseg and associated Federations,

Accounting, Human Resources (including

efficiently and effectively, seeking to minimize

Personal Department) and Administrative.

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Major actions Works Continuing the works that are being performed

“Edifício das Seguradoras is being

at CNseg, it was initiated the reform of the 16th

restored aiming safety and

floor, intended for the Presidency. The project includes technologic, architetonic, safety and

upgrading. Works are being

sustainability requirements, taking into account

made on the internal and

from the choice of the material to be used to the strategy of better occupation and dimensioning

external stairs, reform and

of the space.

upgrading of the electrical

Were initiated the works to adjust the facilities of the Condominium of the Edifício das

facilities, generator installation

Seguradoras to the legistation of safety against

and redesign of the lightning

fire and panic. The completion of the works is expected to be finished in February 2016. It is a

protection system, to provide

complex work, taking into account the severity

greater safety and energy

of its interventions together with the building operation.

efficiency gains to the condo and tenants”.

Technology In accordance with the plan to improve the infrastructure of CNseg, the upgrading of the equipment and extension of the videoconference rooms were concluded, a total of seven spaces: four in Rio de Janeiro, two in São Paulo (SindsegSP) and one in Brasília. The process to implant the new business management system (ERP) was finished. In 2015, the focus will be the better use of the system in order to maximize the improvement in the process and assure that the increasing fiscal and tax demands are met. Human Resources The Human Resources Management worked to plan the development of the CNseg Career and Salary Plan, aiming to make more clear the career view of its employees and better enable the management of their expectations. Imobseg SUAFI participated actively of the corporate restructuring of the companies that were part of CNseg, resulting the creation of CNismo and constitution of CNpar

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Superintendence of Communication | SUCOM

To disclose and enhance the image of the market, aligning to the strategic goals;

Superintendent Ângela Cunha

coordinate

provide

actions,

assistance

and

advisory of common interest It is liable for internal communication, external

and promote good practices

communication and Library. Its mission is

and understanding among

to ensure the services related to corporate

Federations and with the

communication – internal and external audience

companies;

– intended for the institutional disclosure and

To provide technical services

preservation of the image and credibility of the

of common interest to the

insurance and Confederation.

associated companies and

The communication actions, aiming at

related entities.

extending, improving and consolidating the relationship between the insurance industry and its stakeholders, were developed in consonance with the following policies: n

To promote the market decisions based on sound knowledge, expertise and technical debate;

To stimulate the development of the insurance

industry and actions aiming the increase of the population access to insurance and promoting

Dismountable totem of the 4th Edition of Antônio Carlos de Almeida Braga Award for Insurance Innovation

the consumers interests;

2014 Major actions 4th Edition of Antônio Carlos de Almeida Braga Award for Insurance Innovation Coverage of the events promoted and supprted by CNseg and associated Federations for CNseg Portal Creation of the Committee on Communication and Marketing of CNseg Disclosure of the events of CNseg and associated Federations on CNseg Portal and via email marketing Launch of the Extended Guarantee Insurance Campaign Launch of the new Intranet Launch of the new Sustainability website Relationship with the press and greater exposure (positive) of CNseg on the media Process for creating the Center of Documentation and Memory Publication of the 2013 Annual Report Publication of the 2013 Social Responsibility and Sustainability Report

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Among the disclosure actions related to the events promoted by CNseg and FenSeg, including production of emails marketing, publication of notes on CNseg Portal and general and specialized press of the market, it may be highlighted the following:

Events Disclosure 2nd Seminar on Consumer Rights and Duties 3rd Reinsurance Meeting, 4th Conference on Insurance Consumer Protection 4th Edition of Antônio Carlos de Almeida Braga Award for Insurance Innovation 8th Insurance Service Meeting, Confraternization Lunch of the Insurance Industry, among others 8th Seminar on Internal Controls & Compliance, Audit and Risks Management 14th Conference on Insurance Regulation and Supervision of Latin America – IAIS Relationship with press and greater exposure (positive) of CNseg on the media Process for creating the Center of Documentation and Memory 2013 Annual Report Launch of the 2013 Social Responsibility and Sustainability Report

Publications Eleven works were published in the year:

Publications Revista de Seguros CNseg em ação 2013 Annual Report of the Brazilian Insurance Industry 2013 Social Responsibility and Sustainability Report 2013 Ombudsman Service Activities Report eSocial Primer

Guide for Implementing the Home Office Guide for Implementing the Flexible Working Hours Consumer Access Guide to the Companies of the Insurance Industry Newsletter of the 4th Conference on the Insurance Consumer Protection Booklet with the Projects enrolled in the 2014 Antônio Carlos de Almeida Braga Award

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Revista de Seguros

CNseg distributed 20 thousand copies

Above, the Revista de

of the Revista de Seguros to the insurers,

Seguros with matters and articles signed by

international reinsurers, executives from

Seguros and below, CNseg em Ação

experts approching current subject matters

the

on the four segments of the market –

professional

General Insurance, Private Pension and Life,

insurance brokers, libraries of

Supplementary Health and Capitalization.

universities, self-employed

Published

four

editions

Revista

Highlighted the special edition on the Inter-American

Federation

insurance

professionals

market,

associations,

working

Insurance

insurance, companies of

Companies (FIDES), that offered in its 80 pages

further segments of the

a overview of the economy and the insurance

economy, authorities of

industry of all the associated countries, and

the Executive, Legislative

that was translated into Spanish. And also, the

and

edition no. 891, that presented the 4th Edition

governmental

of Antônio Carlos de Almeida Braga Award for

cultural

Insurance Innovation, with the finalist works,

entities

the winners, interview with the chief executive

consumer defense and

officer of CNseg, testimony of the jury, award

sustainabilility and advisories

history, among other subject matters.

of the most distinct specialties.

Judicial

Branches, bodies,

institutions, working

Revista de Seguros Edition | Period

Theme

No. 888 – January | March

PREVENTION, EDUCATION AND DEVELOPMENT

No. 889 – Special Edition April | June

FIDES – A GIANT ON AMERICAN SOIL

No. 890 – July | September

EXTENDING THE GUARANTEE

No. 891 – October | December

THE VALUE OF IDEAS THAT MAKE THE DIFFERENCE

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2013 Annual Report of the Brazilian Insurance Industry and 2013 Social Responsibility and Sustainability Report of the Brazilian Insurance Industry

CNseg em ação

and associated Federations (FenSeg, FenaPrevi, FenaSaúde and FenaCap).

2013 Social Responsibility and Sustainability Report of the Brazilian Insurance Industry

The newsletter notices the major activities and actions developed every

AThe

month by all operating areas of the Confederation and associated

replacing the Social Balance and offered, in

Federations, and is distributed in electronic version for an audience of

its 236 pages, a co nsolidated view of the

about two thousand people.

profile and commitment of the market to the

It reached its 105th edition in December 2014, with the average of 20 pages, reflecting the result of a great volume of work performed by CNseg

publication

received

new

name,

sustainable development of the business, in

2013 Annual Report of the Brazilian Insurance Industry

consonance with the environmental, social

It grouped, in its 308 pages, institutional information of all the National

and economic values.

System of Insurance, Private Pension and Capitalization, as well as

The 14th edition of the Report reflected

statistical data, analysis on the performance of the insurance industry

the reality of 77 companies associated with

and actions of social responsibility and sustainability projects of the

CNseg, that took part of specific research

companies, reflecting the social role played by each segment in the

and represent 70% of the industry income.

sustainable development of the Country.

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Committee on Communication and Marketing | CCM

Working Groups: to develop the work plan were constituted three operation groups: Branding, Market Relations and Communication. Also were elected their coordinators.

President: JosĂŠ Carlos Vieira | Sul AmĂŠrica Seguros, from September 2014.

CNseg Portal

Number of Members: 31, among holder and

Were made graphics and editorial adjusts in order to value and expand

deputy members

the content of the Portal that is the insurance market spokeschannel,

Meetings Held: Eight.

which brings together the websites of the associated Federations and provides information on the most relevant issues of the market, such

Established with the purpose to support the

as the online monitoring of events promoted by CNseg and other

Communication department of CNseg in the

organizations, the regulatory standards, the decisions taken by entities

improvement of the actions on corporate

of the market, the major political and technical discussions regarding

communication and industry s a whole for

the insurance business, in addition to news on the actions of social

the several stakeholders of the market.

responsibility and sustainability of the market, the economic situation of the Cuntry and the consumer.

Major subject matters

The information divulged are aligned together with the content

The first meeting was held in June 3rd and

alignment group, composed by representatives of the Federations and

the activities focused on structuring the

their press offices, and coordinated by SUCOM.

Commission, which ended the year with 31

The CNseg Portal houses more than 140 information fields, among

members, including 17 practitioners from the

them, the online news, which remains as one of the most accessed areas.

insurance market, representing 12 insurers. Diagnosis: discussions held on the most relevant aspects of the communication of CNseg

In 2014, the number of pages accessed increased by about 60% if compared to the previous year and were welcomed 2,383 new Visitors. .

with their stakeholders and issued reports on communication activities of the insurers and Federations, in order to study, outline an overview on the matter and identify the most vulnerable points. It was diagnosed the need to develop a more effective and optimized work of institutional communication, enhancing the contribution of the internal and external communication channels. Topics of interest: were defined three operation themes: the brand of CNseg, the communication between CNseg and the insurance industry and the communication developed by the media of CNseg.

CNseg Portal

CNseg Portal Netcitzens

114.433

Pages accessed

499.851

News

978

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Sustentabilidade em Seguros Website

The Jornal Mural is a short and with proper

Launched in November, the new version of the Sustentabilidade em

language extension of intranet. Since May

Seguros website was developed for the newest internet technologies,

2004, it fulfills the role to provide information

adapting to the mobile devices, and providing a good read in all screen

disclosed on intranet to the employees who

sizes. The new website offers new areas and an advanced content search

are strange to the computer, also being an

system, and became more modern, collaborative and informative.

information channel for visitors. In 2014, were

The launch of the page, together with other actions, aimed to

printed around 740 copies with the main

influence the behavior of the insurance market, companies and insured

institutional news and of general concern

customers, investors, society, regulators and government, making

posted on intranet.

CNseg as protagonist on the sustainability field.

Graphic Design

Intranet | Jornal Mural

It was registered a great volume of work

Online since 2001, intranet increased by almost 50% its volume of

generated by demands of the Portal, events

news posted, motivated by the redesigning performed in September to

held, and FIDES website, that became to

make it more interactive, informative, focused on corporate content and

count on the cooperation of CNseg, from its

with more modern and friendly look. Being of easy navigation, it presents

redesign, that made it more attractive and of

updated information on the various areas of CNseg, Federations and

easy navigation. See below:

insurance industry.

The new version of

Seguro Sustentável Website and CNseg intranet

Graphic Design and Web Works carreied out

Number of works

CNseg em ação

Legal Reports published

Items of email marketing created

Photos books created for the Portal and Intranet

Items produced for the new Intranet

132

Publications for online reading (magazines, studies, reports and primers)

Items of Graphic Design

150

Administrative interventions on the Portal

1.000

Administrative interventions on Intranet

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Luiz Mendonça Library | Center for Documentation and Memory

Insurance Law, General Insurance, Private Pension, Life, Supplementary Health, Capitalization, Sustainability and Law regarding to all lines of

People in charge: Juscenira de Freitas

insurance.

Leite Oliveira

Luiz

Mendonça

Library

technically

equipped to provide databases on insurance. Its collection brings together books on insurance

It is possible to access its collection through

and related matters, technical guides, annuals,

online catalogue, which makes available to the

collection of Brazilian laws, national and foreign

user summary of journals, online newsletter and

journals, reference works, rare books and

warning service.

History of Insurance and entertainment books of different literary genres.

The requests for publications that are not part of the CNseg collection may be located by means of interchange between libraries and center for documentation. Questions and queries may be sent

Desempenho em 2014 Total Collection Borrowings Acquisitions

by the following email: biblioteca@cnseg.org.br.

20.000

The

works

create

the

Center

for

1.920

Documentation and Memory were retaken. The

164

Center will incorporate the Luiz Mendonça Library, as established in the organization model employed by CNseg, and its duty will by safekeeping,

The themes of great interest by users for consultation and borrowing are the following:

preservation and dissemination of the institutional memory of CNseg and Brazilian insurance industry.

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Advisory of External Communication | COMEX

Networking meetings with Journalists from Rio de Janeiro, São Paulo and Minas

Peopel in charge: Patrícia Gonzalez de Souza

Gerais; Press conferences during the following events: 3rd Reinsurance Meeting of Rio de

It develops relations activities with the media, advertising, public

Janeiro, 4th Insurance Consumer Protection

relations and institutional communication in accordance with the

Conference; Workshop for journalists on

principles of the Strategic Planning of CNseg. It also provides services

retail insurance sales; Confraternization

to the Brazilian General Insurance Federation – FenSeg.

with journalists in São Paulo, attended by the

The communication work with stakeholders of CNseg is conducted

President of CNseg, the Chief Executive Officer

through policies established to strengthen the image of the institution

of the Confederation and the Presidents of the

as provider of content and fundamental interlocutor of the Brazilian

associated Federations to present a evaluation

insurance industry.

on 2014 and 2015 outlooks; Proactive

The stakeholders are the following: consumers, media, Government,

agendas on topics of the insurance industry

parliamentarians, insurance and reinsurance brokers, insurers, reinsurers

concern; Invitations to the press for events

that cooperate with the insurance and reinsurance market, strategic

to strengthen the market exposure on the

partners, sectorial organizations, major customers and the Judicial Branch.

media; Opinions and briefings were issued on controversial issues that affected the insurance

Media Relations

market on the national and international

The works carried out aimed to expand the volume of information on

press; Papers with figures, data, opinions

the market, expand the dialogue channels with journalists of the major

and additional information were issued to

media, insurance trade and media specialized in areas of the insurance

assist the spokespersons; Participation in

industry concern, strengthen the interaction of the spokespersons of the

Committees to divulge, where appropriate,

institution with journalists through a larger volume of proactive actions,

the committees concern issues; Monitoring

and consolidate the decisions of CNseg as main interlocutor of the

of interviews via conference call or in

institutional market.

attendance, where appropriate; Monitoring of the media to better use the information

Major actions:

of interest; Editorial analysis produced

Information to the press: drafting agenda suggestions and making

by journalist Denise Bueno sent daily to

available spokespersons specific for each space or vehicle of the press;

defined mailing.

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Results achieved | Media Relations

Number of News on the Press – CNseg

400 300 200 100 0 JAN

FEB

MAR

APR

MAY

JUN

JUL

AUG

SEP

OCT

NOV

DEC

JUN

JUL

AUG

SEP

OCT

NOV

DEC

Number of News on the Press – FenSeg

125

100

0 JAN

FEB

MAR

APR

MAY

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Interviews to the press – CNseg and FenSeg

0 JAN

FEB

MAR

APR

MAY

JUL

JUN

AUG

SEP

OCT

Interviews Distribution by Media – CNseg and FenSeg

250

200

150

100

0 Newspaper

100

Magazine

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Radio

Agency

NOV

DEC

Publicity

in addition to new sponsorships to Revista Plurale, Seguro Gaúcho

The advertising activities are the coordination

Portal – Essenius/CQCS and SindsegNNE TV.

and monitoring of institutional campaigns,

Extended Guarantee Insurance: Monitoring of the process to

drafting of content for institutional actions

align the communication pieces and the media plan created by the

(advertorials,

advertising agency to divulge the new resolution of the product.

press

releases,

etc.)

and

coordination of the actions sponsored/ supported by CNseg (image management).

Advertorials and opportunity advertisements: Participation in drafting of content for supplements, advertorials and opportunity advertisements of CNseg on vehicles of the major media and the

Major actions developed:

insurance trade. Were performed the following actions: Advertorials

CNseg Sponsorships: Kept support to

on Valor Econômico, O Estado de São Paulo and Jornal do Commercio

the following projects: A Voz do Cidadão,

– RJ; Advertisement for the Consumer Day on Folha de São Paulo,

Antonio Penteado Mendonça show – Band

Correio Brazilience, O Globo, O Estado de São Paulo and O Estado

News, Antonio Penteado Mendonça Column

de Minas; Advertisement on the mission of the insurance industry on

– O Estado de São Paulo, CQCS – Essenius and

Jornal do Commercio – RJ and Correio Brazilience; and Advertisement

Seguro Garantia.net Portal – Essenius/CQCS,

on the Insurance Broker Day on Estadão newspaper

Advertorial on Valor Econômico newspaper

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Antônio Carlos de Almeida Braga Award for Insurance Innovation Coordenation of the Antônio Carlos de

Coordination and monitoring of the kits distribution on the Award;

Almeida Braga Award for Insurance Innovation

Coordination of content for the fanpage of the Award, developed by Bethe B Comunicação;

Major actions:

Drafting of the rules for the 2014 edition;

the winner projects for 2013 edition;

Drafting, in partnership with NUESP, of

marketing and partnerships entered into

the Jury;

with institutions of the insurance market;

Coordination of the Working Group that

Road Show in the insurance companies;

Development of institutional presentation

Appointment of members of the Jury,

on the Award;

subsequent invitation to the people selected

and permanent contact with the Jury; Organization of lunch of the Board of

Monitoring of the evaluations, through permanent relation with the Jury;

Development of content for the Award

hotsite;

Coordination

and

support

the

production of Supplement to O Globo

Production of web documentaries;

newspaper on the 2014 edition of the

Drafting of booklet with summaries of

Award; and

the projects enrolled; n

Press relations;

Booklet with projects enrollet of the Antônio Carlos de Almeida Braga Award for Insurance Innovation

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Support to the award event organization at Copacabana Palace Hotel.

summaries of the

102

Management of the enrollments and the relation with the participants;

Directors of CNseg with the Jury; n

Disclosure of the Award through emails

the new rules to the works evaluation by

approved the 2014 rules;

Audiovisual production and disclosure of

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institutional

communication

FenSeg Website: daily monitoring of relevant subject matters, events is

the

and data of the segment that may generate content of the Federation

drafting of speeches, coordination of special

website concern, in order to increase the exposure of the entity and

publications for stakeholders of CNseg and

strengthen its image as provider of content.

drafting of institutional texts.

Image crisis management: before subject matters with potential to impair the image of FenSeg on the media, the entity was advised

Major actions:

in relation to the best way to be adopted to manage the work of

Drafting of speeches for the Presidency and

communication with the press.

Chief Executive Office of CNseg; support to

Attendance in Committees: monitoring of work performed by

carry out presentations and texts for invitations

technical committes of FenSeg and support, where appropriate, to

intended for the stakeholders of CNseg.

divulge the themes. Primer for journalists on Motor Insurance: Produced content of

Services provided to FenSeg

a primer containing information on Motor Insurance. The disclosure is

Press relations: Monitoring of matters that

scheduled for 2015, probably during the National Week for Financial

generated interest by the media, customizing

Education.

information, drafting suggestion for agenda

Extended Guarantee Insurance: Monitoring of the process to

and making available spokespersons specific

align the pieces of communication and the media plan created by the

for every space or press vehicle.

advertise agency to divulge the new resolution of the product.

Papers: development of papers with figures,

Training for the spokespersons of FenSeg: Developed proposal for

data, opinions and additional information to

training including all the modules of media (printed, digital and social

assist the spokespersons of FenSeg in the

medias) dynamics and concepts focused on themes of the institution

relationship with stakeholders, especially

concern, with the purpose to better qualify the spokespersons of the

the press.

Federation (Board, Presidents and Vice Presidents of the committees). The media training will be held in 2015.

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CESER aiming to present the different

Superintendence of Events | SUPEV

solutions developed by the Central, their applicabilities and the results focused

Superintendent: Leila de Nazareth Pontes Guimarães

on the increase of income, reduction of expenses and reduction of loss ratio. It

Under its authority is to manage and carry out demands related

convened 142 people, amongst executives

to seminars, conferences, lectures, meetings and further internal and

of the insurance market and presidents of

external events of CNseg and the associated Federations, ensuring

the associated Federations. 7th National Forum on Life Insurance

their quality and transparency.

and Pension Plans: The biannual event

The following events may be highlighted:

was carried out by FenaPrevi with the core n

4th Insurance Consumer Protection Conference: Organized by

theme O Que será o Amanhã? O Setor como

the Committee on Consumption Relation of CNseg with duration of

Agente de Transformação, convening 480

two days and without commercialization of sponsorships, discussed

executives of the Open Private Pension and

themes relevant to the improvement of the consumption relations,

Life Insurance.

as well as presented to the society the actions by the insurance

Launch of the Revista Jurídica: Carried out

market on Financial Education. It counted on 200 attendees and

by CNseg and Committee on Reinsurance of

composed the official agenda of the Week for Financial Education

OAB/RJ, the event congragated about 135

promoted by ENEF.

participants, mostly lawyers, spokespeople

Launch of the third Extended Guarantee Campaign: Promoted

and authorities of the market.

by CNseg and FenSeg, the event presented officially the campaign

Confraternization Lunch of the Market

to clarify the Extended Guarantee Insurance for the consumers from

Leaderships: Event carried out by CNseg

Minas Gerais and counted on the participation of presidents of

with the attendance of 348 people to

insurers, representatives from retail networks, the Prosecuter Amaury

present the 2014 Balance Sheet and the

Artimos da Matta and the Press.

winners of the Antônio Carlos de Almeida

2014 CESER Meeting: First event of this type promoted by

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Braga Award.

Summary of the Year A 11% growth was registered as regards

11%

holding events if compared with 2013. The percentage of such index does not takes

The increase in events

into account the size of the event, but the number of demand met.

held in comparison with 2013

The 25% increase registered in the number of attendees per event compared to the previous year remain showing the importance of the events to disseminate themes and deepen discussions of interest of the insurance market, bringing knowledge for all the society.

2014 Demand Events

Number of Events

Required

101

Held

Postponed / Cancelled

Being Planned

25%

Demand per Requesting Entity

Number of Requests

CNseg

Seguradora Líder

FenaSaúde

FenSeg

FenaPrevi

FenaCap

The increase in attendees registered per event compared to the previous year

Comparative data Demand

2010

2011

2012

2013

2014

2014/2013 Increase

Requested

101

Held

11%

4,721

10,903

10,784

20,749

25,892

25%

179

161

238

267

***

Attendees Participation/Event Average

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Event Deteails

Event

Date

Local

Attend.

7th National Meeting of FenaPrevi

February 6th

Tivoli Resort Hotel – SP

135

Lecture on Evaluation of Health and Well Being – Sul América – Active Health Programme

February 11th

CNseg Auditorium – RJ

Evaluation of the Lawyers Offices

February 14th

National School of Insurance Auditorium – RJ

101

Meeting of Technical/Legal Committees of FenaSaúde

March 13th

CNseg Auditorium – RJ

International Women’s Day

March 14th

National School of Insurance Auditorium

140

1st Meeting of Communication Advisories

March 26th

National School of Insurance Auditorium – RJ

Seminar on TISS 3.01.00

April 1st

Gran Estanplaza Hotel – SP

Lecture on Compliance, New Laws on Anti-Corruption and Money Laundering – What is necessary to be attentive?

April 7th

CNseg Auditorium – RJ

Materiality – Event with Stakeholders

April 10th

Golden Tulip Hotel – SP

Internal Lecture on Disclosure – CESER

April 14th

CNseg Auditorium – RJ

Workshop with the Press – FenaSaúde

April 29th

Brasília Office – BSB

National School of Insurance Auditorium – RJ

CNseg Auditorium – RJ and SindisegSP – SP

Mothers’s Day Tribute Strategic Planning of FenaPrevi

May 8th May 30th and 31st

Meeting of the Actuarial and Accounting Committee

June 9th

Evaluation of the Lawyers Offices of Seguradora Líder

August 4th

National School of Insurance Auditorium a– RJ

105

Launch of the Extended Guarantee Campaign

August 5th

Trade Union of Insurance Companies in the state of Minas Gerais

Father’s Day Tribute

August 7th

CNseg Auditorium – RJ

FenaPrev Meeting

August 8th

Grand Mercure Hotel – SP

Meeting UNEP with Leaderships

August 12th

Canataloup Restaurant – SP

Lunch of Executive Board of FenaSaúde

August 19th

Canataloup Restaurant – RJ

Lunch of Jury of the Antônio Carlos de Almeida Braga Award with the Board of Directors of CNseg

August 21st

Business Center – RJ

Lecture given by Professor Marcos Vasconcellos

August 21st

National School of Insurance Auditorium – RJ

Workshop with journalists

September 4th

Tivoli Mofarrej Hotel – SP

Lauhcn of New Intranet of CNseg

September 30th

CNseg Auditorium – RJ

118

Secretary’s Day Tribute

September 30th

CNseg Auditorium – RJ

Sodalício da Sacra Família – RJ

CNseg Auditorium – RJ

Action on Mão Amiga programme – Elder’s Day Party at Lar das Velhinhas Cegas Children’s Day Tribute

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October 1st October 10th

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Continuação Event

Date

Local

Attend.

Lecture on Anti-Corruption Law

October 16th

CNseg – RJ

Job Matching Meeting

October 21st

CNseg – RJ

Meeting of Seguradora Líder Managers

October 23rd to 25th

Le Canton Hotel – RJ

Action of Mão Amiga Programme – Mão Amiga Grant

October 29th

Nossa Senhora do Socorro Hospital – RJ

Workshop on e-Social

November 5th

National School of Insurance Auditorium – RJ

124

2nd Stage of the Antônio Carlos de Almeida Braga Evaluation

November 26th

National School of Insurance Auditorium – RJ

15th National Conference on Federal Attorneys General

November 26th Hilton Morumbi Hotel – SP to 28th

150

Launch of the Revista Jurídica of CNseg

December 2nd

OAB/RJ Auditorium – RJ

135

Confraternization Lunch with Journalists

December 9th

Renaissance Hotel – SP

Meeting with Seguradora Líder Managers and Coordinators

December 17th

CNseg Auditorium – RJ

2nd Seminar on Rights and Duties of the Insurance Cnsumers

March 27th

FIERGS Mercosul Room – RS

156

Meeting of Seguradora Líder Employees

April 28th

Windsor Guanabara Hotel – RJ

317

Caesar Business Hotel

300

4th Conference on Insurance Consumer Protection

May 6th and 7th

Detrans Meeting

May 16th

Brazil 21 Conventions Center – Brasília

8th Legal Meeting of Seguradora Líder

May 27th

Stock Exchange – RJ

215

Sheraton WTC Hotel – SP

317

Seminar on Internal Controls

September 16th

2014 Meeting of CESER: Different Solutions to Maximize Outcomes

October 7th

Caesar Business Hotel – SP

150

Seminar on Regulatory Administrative Law

October 16th and 17th

EMARF Auditorium – RJ

216

Meeting with Detrans

November 27th Windsor Atlântica Hotel – RJ and 28th

Evaluation of the Thematic Committees

December 3rd

Windsor Atlântica Hotel – RJ

142

Confraternization Party of CNseg

December 12th

AABB Club – RJ

220

Confraternization Party of Seguradora Líder

December 19th

Sofitel Hotel – RJ

461

3rd Brazilian Conference on Reinsurance

April 8th and 9th Sofitel Hotel – RJ

506

7th National Forum of Life Insurance and Private Pension

October 28th and 29th

Unique Hotel – SP

480

Club Med Hotel – RJ

300

Insurance Service Meeting – 2014 Eddition

November 14th to 16th

Confraternization Lunch with the Market

December 16th Copacabana Palace Hotel – RJ

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Sponsorships of CNseg CNseg sponsored the following events:

Event

Date

Local

Attend.

36th CONAC / 21st EXPO CONAC – ABAC

April 9th and 11th

Bourbon Convention & Spa Resort – Atibaia

650

12th Brazilian Conference on Consumer Right

May 12th to 15th

Serrano Gramado Hotel – RS

757

Seminar of State Bench Schools – COPEDEM

May 16th

Iberostar Hotel – BA

120

The Future of the Social Security, Insurance and Reinsurance

May 28th

BNDES Auditorium – RJ

2014 CIAB Febraban

June 4th to 6th

14th National Conference of the Consumer Prosecution Office

Transamérica Expo Center – SP

August 6th to 8th

15.000

Campo Grande – MS

450

9th International Conference of Research on Delivery and Normal Birth

October 10th to 16th

Sul América Conventions Center – RJ

8th Journey of Regulation Studies

November 26th to 28th

Ministry of Foreign Relations – RJ

Central Bank Building – RJ

150

Susep Event – Cocktail

December 4th

2000

Third Parties Relations Sponsors

Sustainability

The process includes the creation and commercialization of quotes,

Continuing the process to reuse the materials

the study of financial result, the management of contracts, the incomes

of the events, were prioritized the actions to

received and the service provide to the sponsor (pre and post selling).

reuse badges, as well canvas to make gifts.

The events that counted on sponsorship were the following:

Partnership was celebrated with the NGO Onda Carioca in order to recycle the canvas

3rd Meeting on Reinsurance

of CNseg events. The 1,952kg of canvas were

7th National Forum of Life and Pension; and

turned into 2,230 units of gifts and distributed

Insurance Service Meeting.

in several events.

Material

Total Recovered

Destination

Return %

Badge

812 units

Reuse in events

61%

Canvas

1,952kg

Gifts

***

1,952

were turned into

of canvas

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Legal Superintendence | SEJUR

Risks, General Liability, Home/Housing, Rural Insurance, Cargo Transit and Subcommittee on Cargo Transit Losses). Other

Superintendent: Maria da Gloria Faria

relevant

activities

were

the

participation in the Committee on Consumer Relation, analyzing, discussing and building

The mission of SEJUR is to provide legal

strategies in respect of consumption matters

advisory and assistant to the CNseg areas,

that affect the market and the participation

Federations

Trade

in the multidisciplinary WG, coordinated

Unions affiliated with Fenaseg focused on

by SUREG, that analyzed and evaluate the

regulation of the insurance market and on

draft of CNSP Resolution, put to Public

administrative and institutional matters of

Consultation 007/2014 by Susep, providing for

CNseg and Federations, as well on support

the requirements and procedures regarding

and coordination of interests by the market

constitution, authorization for operating,

in lawsuits.

associated

with

the

control

amendments,

corporate

Its organizational structure is composed

amendments and conditions to the exercise of

by the Advisory and Litigation Managements;

positions in statutory or agreed bodies under

Center for Supporting CESER and Administrative

its authority.

Area. Among the activities developed, it may

Thematic Committees

be highlighted: to draft and send biannual

The

report and spreadsheets on 395 lawsuits to

and supports the works of two Thematic

the insurance market; product and send the

Committees.

Legal

Superintendence

coordinates

Legal Report; analyze and product contracts, addendums, covenants and agreements’ draft; product opinions, technical notes and legal opinions; coordinate the Committee on Legal Affairs of CNseg; assist and support the Standing Committee on Governmental Affairs; advisor the Central of Services on covenants, contracts, additive and membership terms, agreements’ draft and analysis; and monitor up to August, the lawsuits and administrative proceedings that are monitored by the new Legal area of CESER. SEJUR took part and cooperate also in the following forums: Council of Ethics of CNseg; Thematic Committees of CNseg (Consumer Relations,

Microinsurance

and

Popular

Insurance, Ombudsman Service, Sustainability, Human Resources, Administration and Finances, Legal Affairs and Reinsurance), Legal Committee of FenaCap, Technical Committees of FenaPrevi (Legal, Fiscal and Accounting Affairs and Risk

Drafitng and sending to the insurance market of biannual report and spreadsheets on

395

lawsuits

Products) and of FenSeg (Legal, Motor, Extended Guarantee, Credit and Guarantee Risks, Property

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Committee on Legal Affairs | CAJ

the Federal Revenue Service.

President: Washington da Silva

Positive Register | Law 12414/2011:

MetLife Seguros

the

standard

that

provides

for

the

Number of Members: 40, among holder and deputy members

constitution and consultation to databank

Meetings Held: 8, with an average of 24 attendances.

on payment information, was discussed from consultation by CCI on its aplicability

Four of the eight meetings held counted on the attendance of

participants of the Forum on Legal Debates, composed by lawyers

contracted, who concluded, in general lines,

from offices operating for defending the interests of the insurance

that “in respect of entities bound to CNseg,

industry.

are protected by the Law of Positive Register

the

insurers.

External

partner

was

all the operations where the payment of Major subject matters:

premium or any other service is performed

Breakdow of Taxes | Law no. 12741/2012: provides for the measures

for on time, with the effective “financial

to clarify the consumer as regards the taxes paid on goods and services,

risk” for the entity. (...).” “In these cases, the

which influence the composition of their sale prices. CAJ confirmed

entities affiliated with CNseg are required

the executive summary of Bichara, Barata & Costa Advogados office,

to, always they are authorized by the

whose content was subsequently approved by the Board of Directors

consumer registered, send to the dababank

of CNseg. In June was also sent circular informing on the publication of

the inherent information”. However, the

the Provisional Presidential Decree 649/2014 and the Decree 8264/2014,

partial understanding of CAJ is that the Law

addressing, respectively, the amendment and regulation of the Law

would not have applicability for the insurers.

127412012 also drafting comparative table of eleven federal and state

Extended Guarantee Insurance | CNSP Resolution 296/2013: provides for the rules

bills that also intend to standardize the subject matter. FATCA: participation in multidisciplinary WG, coordinated by

and criteria for the Extended Guarantee

SUREG, established to study the US law published in 2010, and in

Insurance operation, in acquisition of goods

several meetings and calls to study and discuss the standard of FATCA

or during the period of supplier guarantee.

and the draft of Normative Instruction on regulation of the matter by

The standard was discussed, highlighting the

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following subject matters: (i) prohibition to

means in operations related to the Insurance

sell the Extended Guarantee Insurance directly

and

in the cash; (ii) prohibition to condition the

discussed the major aspects of the standard,

discount over the price of the good to the

and understanding that the matter should

acquisition of the Guarantee Insurance; and

be analyzed more deeply, recommended

(iii) need to inform the percentage of the

the creation of WG to analyze the normative

price relating to the extended guarantee, that

reach and impact.

Open

Private

Pension

Plans.

CAJ

Simplification of the General Conditions

must be carefully addressed and noted. Anticorruption | Law 12.846/2013: CAJ

for

Damage

Insurance: informed that

discussed the matter in connection with the

Susep required the drafting of proposal by

Money Laundering Law and the antitrust

CNseg including suggestions to simplify the

policy,

prioritary

agreement conditions of products approved

attention must be given to the matter in

by Susep. CAJ recommended the creation of

the compliance areas, that should evaluate

WG specific to analyze the normative and

the behavior codes of the companies, with

produce proposal draft to be sent to Susep.

being

concluded

that

the purpose to verify that the practice of

Vehicles Dismantling | Federal Laws

ethics must be required from their providers.

12977/2014 and 9503/1997, State Law

According to recommendation of CAJ, an

– SP 15276/2014 and State Decree – SP.

internal Working Group was established,

60150/2014:

with participation of practitioners of the

and discipline the activities of land motor

Compliance area, aiming to produce a

vehicles dismantling. The general aspects

proposal of text directing the good practices

of the legislations were object of analysis

of the market, as well as other possible

by CAJ, and due to the differences (and

recommendations.

some divergencies) among the Federal Laws

National

Strategy

for

the

normatives

regulate

Non-

and those of the state of São Paulo, it was

Judicialization | ENAJUD: it aims at reducing

recommended that such laws were also

the judicialization of conflicts by means of

analyzed by the Legal and Motor Committees

consolidation and diffusion of alternative

of FenSeg. According to FenSeg, it should

procedures, mechanisms, toos and methods

be awaited the regulation of Federal Law, in

that may contribute for the effectiveness

order that its analysis may continue.

of essential rights and guarantees of the

Consumidor.gov.br:

discussed

the

consumers. The theme was submitted to

commencement of activity of the website,

CAJ, since it was required the establishment

defined by the Government itself as public

of group representing the insurance market

utility service to alternative solution of

in order to draft prevention proposals

consumer conflicts through internet, that

(structural proposals) and reaction (goals and

allows the direct dialogue between consumers

projects to minimize the number of conflicts),

and companies, through an information,

to act in the Technical Committee composed

interaction and data share technological

by several government segments and bodies,

platform, monitored by Procons and National

liable for ratifying all the projects. It was

Department of the Consumer, with support

decided that every company from the market

of the society. CAJ concluded that such

must send to SEJUR up to five points of

electronic communication channel may be

conflict that, according to its experience, are

interesting for the companies, however, it is

more sensitive to judicialization.

necessary to evaluate how it will be used,

Remote means | CNSP Resollution 294/2013: provides for the use of remote

since the companies should be ready to serve and answer the consumers properly.

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SEJUR Circulars | Requirements from the Labour Justice: given knowledge on the terms of SEJUR Circular 3092/2014, that informed

Working Groups: WG on Remote Means: it aims at analyzing

and oriented on the new procedure employed by SEJUR in relation

the impacts of the CNSP Resolution

to the requirements from the Labor Justice, which seek information

294/2013 in business practices of the

on the existence of Insurance, Reinsurance, Capitalization Bond and

insurers, through studying the normatives

Private Pension Plan.

and laws related to the theme. Considering

Flexibilization of the Insurance Market Companies’ Legal

the various questions as regards the

Nature: Inquiry by the Board of Directors of CNseg so that CAJ

compliance with the standard, it was

manifest under the legal and competition viewpoint on the impacts

deliberated to send official letter to Susep,

of an occasional decision to make flexible the legal rules of the

via CNseg, requesting for clarifications of

companies operating in the insurance market. The resolution was

the provisions to be addressed by the WG.

to contract a specialized office to, thus, issue opinion and executive

summary on the matter.

WG on Remote Means: composed by members of CAJ of CNseg and FenSeg,

Customer Service (SAC) | Visual and Hearing Impaired

it analyzed the final report on the

People (PNE): Public Civil Investigation 1.34.001.007073/2012-21

relevant aspects and impacts of the

instituted by the Justice Department of São Paulo (MPF/SP), to

CNSP Resolution 294/2013 in business

investigate possible irregularities to serve hearing impaired

practices of the insurers. Among the

people by menas of the insurers’ SACs. The matters has been

WG resolutions, it may be highlighted

monitored by the Confederation since 2013. In September 18th,

the need to deep the concepts and

2014, CNseg and Susep took part of session convened by the

understandings of various provisions

Federal Prosecuter, aiming at clarifying, respectively, the practices

and produce a list of questions to be

used to the promotion and supervision as regards the Access of

answered by companies of the market

PNEs to the companies’ SACs.

and that constituted the base for the

Once more, the opinion issue by the Confederation reported

document to be submitted to Susep in

that great part of the insurance market already comply with the SAC standards and that the occasional requirement of additional

order to validate the understanding. WG on Simplification of the General

technology, such as TTS, videochat or SMS, would not be in consonance

Conditions of Damage Insurance: analize

with the Decree 6523/2008. At that time, CNseg, by the Prosecutor

and evaluate suggestions to simplify

order, committed to check in the companies of the market on the

the current conditions to subsequent

possiblity to make available the service by SMS, cell messages, to the

submission of the proposal to Susep. The

hearing impaired people. In November 18th, 2014, was sent to the

first WG meeting was scheduled for 2015.

Justice Department the Official Letter DIREX 057/2014, informing that

WG on Reform of the Consumer

11 of the 57 companies that answered the inquiry of CNseg confirmed

Protection Code | Senate Bills 281, 282

to make available the service through SMS to the customers.

and 283/2012: composed by members of

Lectures: with the purpose to deep the debates of relevant legal themes, were held by experts, the following lectures:

CRC and CAJ, it analyzed and evaluated the reach and impact for the insurance

Theme

Lecturer

Bill of the New Code of Civil Procedure

National Working Group of Civil Procedure and AIDA Insurance (Brazil) – President: Luis Antonio Giampaulo Sarro and participants: Alexandre Hiroyuko Ishigaki, Bárbara Bassani de Souza, Cláudio Aparecido Ribas da Silva and José Carlos Van Cleef de Almeida Santos.

The impacts of the new Law 12846/2013 – The Role Played by the Office of the Federal Controller General

Antonio Carlos Vasconcelos Nóbrega (Sectorial Member of the Disciplinary Board for Agriculture, Livestock and Supply and Fishing) and Stefanie Grownwold Campos (Deputy Coordinator General of Private Entities).

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market of the Bills, that intend to update

proposal of text guiding the good practices of the market, as well as

the Consumer Protection Code to provide

other possible recommendations. The document was submitted to the

for the e-commerce, class actions and

evaluation of the further members of CAJ and will be sent to the Board

prevention

of Directors in January 2015.

the

over-indebtedness.

Were submitted, over the year, a total of 20

WG on Mediation and Arbitration to Analysis | Bills 7905/2014

proposals for amentments to substitutives

and 7108/2014: aims at analyzing and evaluating the reach and

to the Bill 281/2012 and Bill 283/2012,

impact for the insurance market of such Bills. The Bill 7905/2014

since such text does not include several

provides for arbitration to exclude the lawsuits on Private Pension

suggestions submitted by SEJUR.

contracts from its application, since the Bil 7108/2014 extends

WG on Anticorruption | Clean Company

the arbitration application scope and provides for arbitrators

Law: composed by members of CAJ of

appointment when the parties resort to arbitration body and

CNseg and FenSeg, who analyzed the major

the incentive to the study of arbitration institute. The WG will

aspects and impacts of the Law 12846/2013

draft proposal of substitutive to the Bill 7108/2014. As regards

in business and management practices by

the Bill 7905/2014, it was deliberated that will be assessed the

the companies of the insurance market

divergencies existent between the Bill and the substitutive of the

and studied all the normative related to

Chamber of Deputies to the Bill 166/2010, that delas with the

the theme with the purpose to produce a

reform of the Code of Civil Procedure.

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Standing Committee on Governmental Affairs | CPAG

demands which intend and many times

President: Antonio Mazurek

achieve high sums of indemnity, which do not

Number of Members: 29 membros.

correspond to the reality of the real estate

Meetings Held: 7, with an average of 11 attendances

they refer to. Before the specific situation of suit in supreme court with trial of repetitive

Major subject matters:

appeals for the general repercussion reach

In 2014 were analyzed 116 legislative proposals, of which 95 were

of the matter, were created, within the scope

object of previous analysis by the Legal Superintendence, duly sent

of CNseg, two Working Groups. One of them

to the Committee, together with the draft of propositions, the agenda

with legal focus and the other with political/

and calls for the meetings.

strategical focus, with also within the scope

Legal WG | Strategic Home/Housing Insurance: the Home/

of FenSeg, the Technical Committee on

Housing Insurance â&#x20AC;&#x201C; SFH has been facing several undue legal

Home/Housing Insurance, which addresses the technical aspects of the matter. Subcommittee on Prevention and Fight Against Fraud: the insurance companies

Legislative Proposals Analyzed

Consumer Relations

have been sustaining financial impacts on their image by the consequences of the many

cases of fraud and fraud attemptive agains the insurance market. Before this situation and aiming at protecting the market and

Insurance

Private Pension and Life

fighting against such practices, was created the Subcommittee on Prevention and Fight Against Fraud, to monitor the development of

the judicial cases and lawsuits of the insureres in the lawyers offices contracted to defend their interests, as well as to monitor the

DPVAT

Motor

administrative procedures and investigations

Major Bills

instituted within this scope.

Monitored the prosecution of the 1,643 legislative proposals of the insurance

Supplementary Health

market concern that were pending in the Chamber of Deputies, Federal Senate, State Legislatures and City Councils.

Capitalization

Were produced by SEJUR and sent to the Executive Board of Governmental Relations for technical and legal discussions with the

General Subject Matters

parliamentary advisories, and with other forums

opinions,

amendments

and

technical notes and amendment proposals to

Not Included in Agenda Total

114

enhance the text of the legislative proposals. Bill 166/2010 | Code of Civi Procedure:

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it intends to reform the Code of Civil Procedure. The Federal Senate recived in March the Substitutive SCD 166/2010

approved by the Chamber of Deputies, which included the amendments proposals of the insurance market concern produced by AIDA and monitored by SEJUR, AIDA and

Were produced by SEJUR and

DIREG. In December, the bill was appreciated

sent to the Executive Board of

and voted, when the amendment proposal of produced by CNseg was approved and

Governmental Relations for

included in the final tex. The enactment by

technical/legal discussions with

the Presidency of Republic has been awaited. Bill 179/2011 | Indemnity by Death and Disability: it aims at add article to the Bill 73/1996 to establish deadline of 30 days –

the parliamentary advisories and with other forums 84 opinions,

and no more 60 days, as provided for in the

amendments and technical

original text – for indemnity payment by

notes and amendment proposals

the insurer in case of death and permanent disability of the policyholder. The amendment

to enhance the text of the

substituting that drafted by SEJUR to the

legislative proposals.

substitutive submitted by the Committee on Economic Affairs was approved. Bill 236/2012 | Criminal Code: it indends to reform the Criminal Code. The improvement of the Bill 236/2012, including the fraud criminal figure to receive indemnities or

information. A meeting was held with CESER in order to clarify

insurance amount to the new text proposed

questions, resulting in production of 13 amendment proposals to

to the article 171 of the Criminal Code is

the bill, being nine modifying, three additive and one supressive.

justified, principally, because it addresses the

The validation of the texts has been awaited by CESER to submit the

special penal type, that contains own and

amendments to DIREG.

specific constitutive elements that make it

Bill 234/2014 | Temporary Loss of Effectiveness of the

very different in relation to the basic penal

Insurance Agreement: it intends to add sole paragraph to the

type of the swindling provided for in the caput

Article 763 of the Civil Code, in order to discipline the conditions

of such article. Such amendment proposal was

of temporary loss of effectiveness of the insurance agreement due

submitted to DIREG.

to non-payment of the premium. The opinion of Caixa Seguros

Bill 356/2012 | Carriers and Associations:

has been awaited to draft final text of proposal to reject the bill

it aims at allowing the carriers of passengers

where will be used the argument of the opinion drafted by Ricardo

or cargoes to affiliate with associates of

Bechara, which will be attached.

reciprocal rights and duties to create own fund,

Supplementary

Bill

487/2013

and

Bill

1572/2011

since their resources are exclusively intended

Commercial Code: they aim at instituting new Commercial Code

for preventing and repairing damages caused

to regulate all the business relations in respect of agreements,

to their vehicles due to theft, accident, fire,

associations, credit securities and Marine Law. As regards Bill

among others. SEJUR drafted and sent to

1572/2011, SEJUR awaits the comments of the lawyer and advisor

arrangements of DIREG opinion aiming the

Salvador Cícero Velloso Pinto to the amendment submitted to the

rejection of the bill. The bill was discussed in

Special Committee, with possible suggestions of amendments.

the CAJs of CNseg and FenSeg.

Bil 3555/2004, Bil 8034/2010 and Bill 8290/2014 | Insurance

Bill 181/2014 | Databank: it intendes

Agreements: they intend to create a legislation specific to the

to discipline the activities of collection,

insurance agreements. The criticisms to the text occur because the

treatment and transmission of personal

various provisions of the Bill do not comply with the technical and

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legal backgrounds of the insurance, and also the special and detailed

is to compel that the insurers communicate

feature employed in indiscriminatng way to mass and high risks

to Detran/SP the losses occurred during

insurance, which create operational difficuties and may cause even

the traffic of new vehicles, made by vessels,

though the disappearance of products authorized by Susep and that

trains, proper trucks or similar, among the

are being commercialized. Due to the similarity among the texts of

producer companies and the respective

such Bills, the Bill 8290/2014 was sent to the members of CPAG, to be

authorized distributors, within 24 hours,

analyzed and commented, as well comparative table drafted with the

under penalty of fine of 200 UFESPs, by

two proposals.

vehicle, in case of non-compliance with the

Bill 5017/2009 | Vehicles Release: it intends modify the caput and add paragraphs to the Article 126 of the Brazilian Traffic Code (CTB) to establish procedures relating to relaeas of irrecoverable vehicles.

term, and the doble of the amount in case of recidivism. MP 646/2014 | License and Register of Agricultural Vehicles: it is elaborated

Were drafted and sent to DIREG three proposals for modifying Amendment to the paragraph 4 of the Article 123 and to the

proposal of additive amendment to a

Articles 240 and 312-A and a proposal for supressive amendment

proposal of modifying amendment to the

to the Article 243 of the CTB.

MP 646, addressing the identification,

Bill 5196/2013 | Strengthening of the PROCONs: it aims

at add the Chapter 8, that provides for corrective measures, to

by tractors intended for pulling or pushing

the Title 1 of the Consumer Protection Code, as well as add sole

machinery of any kind or performing

paragraph to the Article 16 of the Law 9099/1995, that provides for

agricultural, construction or paving works

the Small Civil and Criminal Claims Court. SEJUR drafted and sent

and sent to Seguradora Líder – DPVAT .

technical note to DIREG, so that may be developed negotiations with presentation of the technical and legal arguments, for the

Lawsuits

approval of modifying amendment proposed.

Monitoring

395

lawsuits

the

Bill 7196/2014 and 7108/2014 | Mediation and Arbitration:

insurance market concern, of which twelve

they intend, respectively, institute and discipline the use of the

are direct action for the declaration of

mediation as a tool for prevention and consensual solution

unconstitutionality

of conflicts, as well as extend the scope of application of the

repercussion, six repetitive appeals, 22

arbitration. WG was created within the scope of CAJ to analyze the

public-interest civil actions, two class actions

bills.

and 362 individual actions addressing on

Bill (SP) 604/2013 | Damage Communication: SEJUR drafted opinion claiming the unconstitutionality of the bill, whose purpose

(ADIs),

one

general

policy cost, RNS, drivers register, Health, SH/ SFH, Motor, Tax and Life.

Lawsuits ADIs

General Repercussion

Repetitive Appeals

Public-Interest Civil Actions

Class Actions

Individual Actions

Total

352

395

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It may be highlighted the following lawsuits: ADI 5050/DF | Fine of FGTS deposits: in july 2014, the Office of the Federal Attorney General (PGR) manifested by the invalidity of the action, which was proposed in 2013 by the National Confederation of the Financial System (CONSIF) and Fenaseg, whose purpose was to declare the unconstitutionality of the Article 1 of the Supplementary Law 110/2001, in order to ensure the right by the companies that compose the financial market not to be subject to pay the additional contribution provided for in cases of employee fired for good cause shown, the rate of 10% on the amount of all due deposits, relative to FGTS, during the period of the employment contract. ADI

4673/MG

Social

Security

Contribution on brokerage: it was proposed in 2011 by Fenaseg through CONSIF, aiming at declaring the unconstitutionality of the paragraph 3 of Article 22 of the Law 8212/1991, in addition to cancel the obligaroriness of social security contribution on brokerage, paid or transferred by the insurers, private pension and capitalization companies to the insurance brokers. The Appeal to the Federal Supreme Court 604288 and some actions of the insurers addressing the same matter were also suspended up to the final trial of the ADI. The cases are held under advisement by the Judge-Rapporteur Teori Zavascki. ADI 4710/PB | Total Loss: it is proposed by

CNseg,

and

aim

declaring

the

unconstitutionality of the Law 9375/2011, of the state of ParaĂba, that improperly legislated on insurance and traffic matter, by providing on the obligatoriness of the insurers to communicate to Detran/PB the data of the vehicles registered in the state that were considered as total loss and make the destruction of the carcass within five days, by the press system, making imposible the reuse of the parts. In 2013 PGR gave opinion validating partially the claim. Currently the case is held under advisement by the JudgeRapporteur Rosa Weber.

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ADI 4704/SC | Total Loss: studies that based the official letter to the Government of the state of Santa Catarina were carried out, resulting in the presentation of ADI 4704, in the STF, in order to be declared the unconstitutionality of the Law (SC) 15171/2010, addressing, in general terms, the register of irrecoverable vehicles (losses reported as total loss) in the Department of Traffic of the State (Detran/SC). The appreciation of the claim to join the suit as amicus curiae. In 2013, PGR gave opinion validating partially the claim. Currently the cases are held under advisement by the JudgeRapporteur Luiz Fux. ADI 4293/RO | Total Loss: it was proposed by CNseg in 2009, aiming at declaring the unconstitutionality of the Law 2026/2009, of the state of Rondônia, addressing, in general terms, the register of irrecoverable vehicles (losses reported as total loss) in the State Department of Traffic (Detran/RO). In 2010, AGU issued opinion validating the claim, and in 2011 PGR issued opinion accordingly. Special Appeal (REsp) 1.194.490/PR | Statute Limitation of the Home/Housing Insurance: it deals with the statute limitation of the intention to receive, by the borrower, the Home/ Housing Insurance in cases of permanent disability, which Caixa Seguradora affirms to be annual. In 2013 the REsp was expropriated of the procedure of repetitive appeals and currently is held under advisement by the Judge-Rapporteur Marco Buzzi for trail. Specia Appeals | SFH Home/Housing Insurance: the Special Appeals 1402886/MG, 1488589/RS, 1469569/PR and 1440930/RN, all of them being reported by the Judge Ricardo Villas Bôas Cueva, deal with the legal interest of Caixa Econômica Federal in the demands involving pulic policies of the SFH Home/Housing Insurance and, by this reason, were appropriated for trail in the 2nd Section of the Supreme Court of Justice, creating opportunity to review the appelate decision produced in the Special Appeals 1.091.363/SC and 1.091.393/SC, regardless of the divergence embrgoes they present and which are under analysis by the Judge Laurita Vaz. Repetitive Appeals | SFH Home/Housing Insurance: The Special Appeal 1.091.393/SC, and the Special Appeal 1.091.363/SC both reported by the Judge Nancy Andrighi, address the definition of existance or not of interest of Caixa Econômica Federal (CEF) and authority of the State or Federal Justice to trial demands filed by borrowers of SFH, who seek payment of the insurance due to alleged defects in building of the real estates. In 2013 CNseg presented five descriptive memorandum in the record on appeals, with the purpose to maintain the reasons of opinion of the Judge Maria Isabel Gallotti. In August 2014, because of the rejection of the third motions for clarification, were filed divergence motions by Caixa Seguradora in each of the procedures, which were distributed to be reported by the Judge Humberto Martins (EREsp 1.091.363/SC)

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and by the Judge Laurita Vaz (EREsp. 1.091.393/SC). However, since the Judge Laurita Vaz was the Judge who gave the first decision in the appeals, were filed pleading in both the procedures claiming the prevention of the Judge Laurita Vaz for the trial of the both divergence motions, what was deferred. Special Appeal 1.334.005/GO | Suicide: lawsuit proposed by Banco Santander Brasil S/A and other, pendent in the Third Class of STJ. Aims at reforming the appellate decision which understood as necessary to prove the premeditation of suicide to deny the coverage, by breaching the provision of Article 798 of the Civil Code. Such appeal is appropriated for trial before the 2nd Section of STJ. Due to the possible impacts of the lawsuit for the insurance market, in November 2014, FenaPrevi filed motion claiming its intervention in the record as assistant of the Appellants, with their interests represented by Sérgio Bermudes lawyer office. Public-Interest Civil Action 0024.03946954-9 | Vehicles Dismantling: action proposed by Movimento das Donas de Casa e Consumidores of Minas Gerais against some insurers operating in Motor line in the state of Minas Gerais. Pending in the 5th Civil Court of the Judicial District of Belo Horizonte, the action questions alleged practice that vehicles insured compulsorily intended for dismantling are being recovered. In 2013, were filed appeals by the insurers and the claimant, which are awaiting for trial. Public-Interest Civil Action 0014904-70.2011.4.02.5101 | Irregular exercise of the insurance activity: action proposed by Susep aiming to prohibit the operation of Associação AMPLA in the insurance market, pending in the 7th Federal Court of the Judicial District of Rio de Janeiro. After the judgment favorable to Susep, that declared unlawful the operation of AMPLA in the insurance market, was filed appeal by this latter, that reversed the judgment rendered and denied the claims. Susep filed motions for clarification, which were rejected, and subsequently filing Special Appeal which will be tried. Due to the possible impacts of this action on the insurance market, in 2014 CNseg also filed special appeal, claiming its intervention in the record as assistant of Susep, with its interests represented by Barroso Fontelles, Barcelos, Mendonça & Associados office. Public-Interest Civil Action 0044362-98.2012.4.02.5101 | Irregular exercise of the insurance activity: action proposed by Susep aiming to prohibit the operation of Associação APARJ in the insurance market, pending in the 18th Federal Court of the Judicial District of Rio de Janeiro. It was deferred the interlocutory relief claimed by Susep to prohibit APARJ to comercialize, make the offer, broadcast or publish, through any media, any modality of insurance agreement, all over the country. Currently the case is held by the judge under advisement. Due to the possible impacts of

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this action on the insurance market, in October CNseg filed motion

Policy

Cost:

monitored

the

claiming its intervention in the record as assistant of Susep, with its

following pending actions on legality for

interest represented by Barroso Fontelles, Barcelos, Mendonça &

charging the policy cost: two class actions,

Associados office.

one public-interest civil actions and three

Public-Interest Civil Action 0011867-35.2011.4.02.5101 |

civil investigations. In order to have better

Irregular exercise of the insurance activity: action proposed by

control and view of the monitoring, it

Susep aiming to prohibit the operation of Associação APAUTTO in

was elaborated spreadsheet showing all

the insurance market, pending in the 32nd Federal Court of the

the actions containing the data of each

Judicial District of Rio de Janeiro. After rejecting the interlocutory

proceeding, being periodically updated

relief claimed in the initial pleading, was filed an interlocutory

and montly resent to the companies for

appeal by Susep, which reversed the denial decision, determining

updating information on pending actions

that APPAUTO does not, immediately, comercialize, make offer,

or inclusion of new action.

broadcast or publish, through any media, any modality of insurance

National Record of Losses | RNS: 41

agreement all over the country. Due to the possible impacts of this

pending actions proposed due to FenSeg

action on the insurance market, in December CNseg filed motion

are monitored, (i) questioning the legality

claiming its intervention in the record as assistant of Susep, with its

on the inclusion of plantiffs in the RNS, (ii)

interest represented by Barroso Fontelles, Barcelos, Mendonça &

requiring that the information of the system

Associados office.

are displayed and the register is cancelled

Public-Interest Civil Action 011393-89.2013.5.01.0008 |

and (iii) asking for the conviction of the

Reversal for Commission Entry: action proposed by the Labor

Federation to the payment of indemnity

Prosecution Office of the 1st Region against CNseg and Fenaseg,

for moral damages. Up to December 2014,

requiring that members of the defendants category are prohibited

were dismissed with prejudice 24 actions,

to reverse the commission entries in cases of insurance policy

based on the defense thesis resulting from

cancellation and premium refund. After denying the preliminary

strategic alignment between the Legal

injunction by the Plantiff, it was filed answer and reply, with the

Superintendence and Müller & Moreira

case held by the judge under advisement.

Advocacia office.

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Legislation

homes, hospitals, laboratories, morgues, civil police and the Medical Examiner’s Office (IML)

Law 12977/2014 | Vehicles Dismantling: the

against insurers in the state of Minas Gerais, for

sanction of the law, made in May 21st, 2014,

receiving the life insurance with requirement

counted on the contribution of the works of

to permanent updating of the information and

analysis, studies and disclosure of technical,

possible arrangements made.

operational and legal information developed by CNseg together with FenSeg, submitted to the

Representation in External Bodies

advisories to be knowledged by the Legislative

CNseg is represented in the CRSNSP, by the

Branch and the bodies of the Executive Branch.

advisor Andre Leal Faoro (holder member) and Washington Luiz Bezerra da Silva

Irregular Exercise of the

(deputy member), who took part in the 19

Insurance Activity

meetings held.

The

Legal

Superintendence

monitors

The Legal Superintendent, Gloria Faria, is

together with the Operational Management

the deputy member of the 3rd Class of the

of the Superintendence of Operations and

4th Chamber of the Administrative Council

Services of CESER, the cases of associations

on Fiscal Appeals and member of the

and cooperatives exercising irregularly the

Special Committee of Sanitary and Health

insurance activity in several states of Brasil.

Law (CEDSS), of OAB/RJ.

SEJUR, according to orientation of the Executive Vice Presidency of CNseg, submitted

Publications

to CESER document where was described the

Seven articles were produced and published

fraud scheme with participation of funeral

in magazine of the insurance market interest

Title

Author

Publication

Enfrentando o dragão de três cabeças

Gloria Faria

Revista de Seguros nº 889

O bom uso da justiça

Gloria Faria

Revista de Seguros nº 890

Emenda Constitucional 45/2004, Súmula Vinculante e Seguro

Glauce Carvalhal

Caderno de Seguros nº 180

Vinho da mesma pipa

Gloria Faria

Caderno de Seguros nº 180

Um político que viu tudo

Gloria Faria

Caderno de Seguros nº 180

Da competência privativa da União para legislar sobre seguros

Alessandra Carneiro

Caderno de Seguros nº 180

Judicialização, Antijudicialização e desjudicialização

Gloria Faria

Revista Jurídica de Seguros nº 01

Number of Correspondences

Correspondence

Number

Official Letters

4,639

Circulars

3,854

Letters

1,708

Contracts, Additives, Terms, Covenants and/or Agreements

748

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Legal Report Six Legal Reports were produced, with biannual periodicity, on the following editorials:

Editorial

Edition

A corrupção rói a roupa do rei

124/2014

Da competência privativa da União para legislar sobre seguros

125/2014

Roupa nova para a Lei 8666/1993

126/2014

Benditas sejam, bem-vindas são

127/2014

Lei 12.977/2014, que regula e disciplina a atividade de desmontagem de veículos automotores terrestres

128/2014

Novo Código de Processo Civil

129/2014

Participation in Events

Events

Position

Participant

8th Brazilian Conference on Insurance Law and Pension

Table Coordinator

Glória Faria

3rd Reinsurance Meeting in Rio de Janeiro

Table Coordinator

Glória Faria

HILA-AIDA SUMMIT

Workshops attendance

Glória Faria

8th Seminar on Internal Controls & Compliance

Moderator of the lecture The Anti-Corruption Law and the Compliance Role

Glória Faria

14th World Conference on the Insurance Law – AIDA

Workshops attendance

Glória Faria

Seminar on Salvage

Lecturer in the panel on Vehicles Dismantling

Nathália Menezes

2014 CESER Meeting – Solutions to maximize outcomes

Table Coordinator

Glória Faria

15th Brazilian Conference of the Federal Attorney Generals

Opening Table

Glória Faria

Launch of Revista Jurídica de Seguros

Opening Table

Glória Faria

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are those related to actuary, accounting, internal controls, tax,

Superintendence on Regulation | SUREG

investments, reinsurance and information processes and techonology. The coordination of seven Thematic Committees remains as the activity that demands greatest attention by the professionals of the area. Amongst the several activities it may be highlighted the debates

Superintendent: Alexandre Henriques

in the meetings on harmonisation of the criteria for accounting the

provision of legal claims – judicial PSL and civil contingency, on real

Leal Neto

estate revaluation for the purposes of solvency, that will enable to The mission of the Superintendence on

comply with FATCA responsibilities by the Brazilian financial institutions

Regulation is to monitor the regulation

and cooperate for development of suggestions for the Strategic

related to the insurance market and themes

Planning of Susep and drafting the Insurance Market’s Agenda.

relating to the areas under its responsibility,

It participated actively in the planning and organization of the

giving full disclosure to the market, analyzing

8th Seminar on Internal Controls, 8th Insurance Service Meeting

their impacts and effects on the insurance

and 3rd Reinsurance Meeting, initiatives intended for training and

market and proposing alternatives.

qualifying the insurance market’s practitioners, and the events

The themes in charge of the Superintendence

Event

Organiz.

Date

25th Annual Meeting

ASSAL

1st Workshop on Natural Capital for the Financial Sector

CEBDS

Solvency Day

Swiss Re

21st Annual Conference

IAIS

HSM Expo Management

HSM

described below:

Local

Participation

April 21st to 24th

Paraguay

Listener. The role played by the regulation to maintain a healthy insurance market

September 29th

São Paulo

Listener. Implementation of the Social and Environmental Responsibility Policy by financial institutions (CMN Resolution 4327/2014) and Natural Capital Declaration

October 10th São Paulo

Debater of the discussion panel on the Brazilian Solvency Model

October 20th Amsterdam to 25th

Listener. Enhancing the policyholder protection and the financial stability through governance and risks management

November 4th

São Paulo

Lecturer on the role played by insurance and reinsurance companies as capital market investors.

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Public Consultations Six from the eight Public Consultations (CP) of Susep were concluded, as below:

Subject Matter

Amendment

Standard

D&O

Extension of CP 26/2013 – CP Edital 01/2014 – It establishes general guidelines applicable to the liability insurance for directors and officers of companies (D&O Liability insurance)

Operational Losses Databank

Draft of Circular providing for the criteria to constitute Operational Losses Databank aiming the study to improve the regulatory model of risk capital based on operational risk

Additional instructions to PRS

Draft of Resolution providing for additional instructions to the Solvency Regularization Plan (PRS)

VGBL Saúde

Draft of Resolution providing for the rules and criteria for operating the VGBLSaúde personal insurance plan

Risk Capital Calculation

Draft of Circular providing for the additional instructions required to the risk capital calculation

Susep Circular 501/2014

Market Risk

Draft of CNSP Resolution providing for the criteria to assess the risk capital based on market risk

CNSP Resolution 317/2014

Corporate Acts

Draft of CNSP Resolution providing for requirements and procedures for constitution, authorization to operate, register, control amendments, corporate amendments and conditions to occupy positions in statutary or contractual bodies

Collaterals

Draft of Susep Circular providing for register, custody and movement of bonds and securities as collaterals of technical provisions and funds, as well the access by Susep to such information

* Awaiting publication of the normative.

Thematic Committees The Superintendence on Regulation coordinates the works of seven Thematic Committee of CNseg.

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Susep Circular 492/2014

Actuarial Committee | CAT

the technical provisions and study how and where should be used the

President: Marcos Spiguel

prerogative of materiality and simplification of certification for the user. Minimum Capital Required | CMR and Solvency Regularization

Sul América Seguros ,

Plan | PRS: published in September 29th and in force from January

from May 2014

Number of Members:

2015, the CNSP Resolution 316/2014, that provides for the minimum

38, among holder and deputy members

capital required and the solvency regularization plan, repeals the CNSP

Meetings Held:

Resolutions 302/2013, 26/2012 and 269/2012.

10, with average of 26 attendances.

Term Structure of Interest Rate | ETTJ: FenaPrevi has been negotiating with Susep aiming at changing the ETTJ calculation

Major subject matters:

methodology with the purpose to reduce drastic movements in the

The discussions agenda was organized

Additional Provision of Coverage (PCC), arising from results assessed

intended for the subject matters discussed

in the Liability Adequacy Tests (LAT). Consultoria Ernest & Young was

within the scopo of the Actuarial Committee

contracted, and proposed methodologies to soften the volatility of the

of Susep (CAS), which were also analyzed

ETTJ – used for calculate the LAT. Susep will deep the analysis of the

by other forums instituted by the Autarchy,

methodology relative to the extrapolation criterion.

Committee

Electronic Register of Processes | REP: the difficulties reported

of Susep (CCS) and the Committee on

with REP process and the solution suggestions were gathered together

Investments of Susep (CIS).

and submitted to Susep as proposal to adjust the process.

especially

the

Accounting

Public Consultations | Susep: five public consultations

were

analyzed,

Committee on Products of Susep: sent official letter to Susep

addressing

suggesting the creation of a Committee on Products within the scope

themes related to actuary activity, as follows:

of the Autarchy, with participation of CNseg, associated Federations

operational losses databank; regulation of the

and entities Susep understands as convenient. The purpose is to

capital based on operational risk; additional

discuss themes relevant to the regulation of new products, as well

instructions for the Solvency Regularization Plan

as the reflection of the amendments to in force normatives in the

(PRS) of the insurance companies; additional

products that are already commercialized, so that to boost the

instructions required to the calculation of the

growth of the Brazilian insurance market.

risk captital; capital based on market risk and standard that provides for the register, custody and movement of bonds and securities as collaterall of the technical provisions. Actuarial Audit: the CNSP Resolution 311/2014 providing for services provision of independent actuarial audit, was published in

Consultoria Ernest & Young

July 2014 and came into force in January 2015,

was contracted, and proposed

producing its effects in relation to the 2014

methodologies to soften the

fiscal year. Committee on Actuarial Decisions |

volatility of the ETTJ – used

CPA: development together with the Brazilian

for calculate the LAT. Susep

Institute of Actuaries (IBA), two Actuarial Decisions: CPA 001 – Actuarial Principles

will deep the analysis of the

and CPA 002 – Independent Actuarial Audit.

methodology relative to the

Susep adopted the Actuarial Principles in its normative with some changes. IBA formed

extrapolation criterion.

eight working groups, within the scope of the Technical Committee on Insurance (Ctseg-BA) with attendance of members of CAT, to discuss

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Lines in run-off: oficial letter was sent to Susep with some

Working groups constituted within the

considerations in respect of the migration of the lines in run-off. The

scope of CAT:

theme was widely discussed in the meetings held by the Actuarial

WG on Judicial PSL and Civil Contingency:

Committee of Susep and resulted in decision that the process for

the purpose of the WG is to study the criteria

migrating the lines in run-off must be initiated and concluded during

to standardize the accounting classification

the calendar year of 2015.

of judicial events between losses and civil

Subcommittee on Risks of Susep: it was instituted within the

contingencies. The discussions originated the

scope of the Actuarial Committee with the purpose to discuss how

publication of the Guidance Manual for the

the insurance market manages its risks and study the ways Susep may

Market â&#x20AC;&#x201C; Losses x Other Operational Expenses.

advance in the supervision of such aspect. In the meetings were discussed

New rules were established for indemnities

issues such as the roles played by the practitioners of the risk area of

payments of events originated from judicial

the companies, as well as their duties; aspects of investment policies

decision and for accounting entries of events

and risks management; establishment of minimum requirements for

not associated with the nature of the insurance

the processes and controls of the companies and; rules specific for the

operation, among others. Susep established

companies that are adjusted to the best practices. The risk questionnaire,

December 2016 as deadline in order that the

which is currently in the Periodic Information Form (FIP), was reviewed

companies may be adjusted to the new rules.

and presented to the market. In 2015, a standard should be drafted

WG on Risk Margin / Volatility:

establishing the guidelines and principles to be complied by the risk

alternative proposal for treatment of low

management system of the entities regulated.

liquidity public bonds was discussed with Susep, in which there is a relevant difference between market price and the value of receipt flows. WG approved the authorization so that the supervised companies consider as market value of public bonds the value of receipt flows discounted by them used in the Liability Adequacy Test (LAT). In addition, in

The risk questionnaire, which

relation to the low liquidity public bonds,

is currently in the Periodic

classified as measured by fair value through

Information Form (FIP), was

companies could deduce from the LAT result,

reviewed and presented to the

the difference between the accounting value

market. In 2015, a standard

the Term Structure of Interest Rate (ETTJ)

should be drafted establishing

of Susep, since the company is committed,

the guidelines and principles

maturity, under fine to use no longer this

to be complied by the risk

prerogative if it does not comply with its

result and available for sale, the supervised

and the value of receipt flows discounted by

in the LAT study, to keep such bonds up to

commitment.

management system of the

WG on Operational Risk and Forum on Operational Losses Databank | BDPO:

entities regulated..

Put to public consultation by Susep draft of circular that provides for the criteria to constitute BDPO, for the purposes to improve the regulatory model of risk capital based on operational risk. CNseg sent oficial letter to

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Susep requesting the exclusion of the register in the BDPO of the events classified as PSL and the change of the initial date to count the time to develop this databank. Susep published the Circular 492/2014 and, subsequently, published the document Standards for the Operational Losses Reporting in the BDPO, that included contributions made by the WG, with the purpose to guide and specify the standards to report to Susep the losses arising from operational risk events registered by the companies, as requirement provided for in the Circular. Considering this publication, was instituted the discussion forum, within the scope of the Confederation, whose purpose is to enhance the exchange of experiences among the companies of the market on the understanding in respecto of the points of the Circular and the document of guidances that generate more questions. The group called attention for the great importance for developing a tool to enable identifying such operational losses, in consonance with the Circular, a matter that is being evaluated. WG

the

National

Meeting

Actuaries | ENA: constituted the Organizer Committee of ENA 2015 that, since September 2014, convenes regularly to organize the event programme. WG on Market Risk: presented by Susep the methodology used to calculate the factors that feed the market risk model, increase in the need for capital of the group of 29 companies that compose the test group and the schedule expected to implement this new rule of capital. The results of the tests, with information sent by 29 companies, indicate that, after the regulation of the risk capital based on the market risk, the regulatory capital will sustain an increase of 10%. Such value, however, does not take into consideration the change in the formula of calculation in the adjusted policyholder surplus. Therefore, it is expected that the regulatory capital increase is lower than 10%.

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Committee on Internal Controls | CCI

discussions on changes and impacts arising

President: Assizio Aparecido de Oliveira

from eSocial for the companies.

Internal Controls Extension Course:

Zurich Seguros América Latina

Number of Members: 28, among holder and deputy members

the National School of Insurance opened

Meetings Held: nine, with average of 21 attendances

four classes of the course, which counted on the attendance of 31 people enrolled in

Major subject matters:

São Paulo and 17 in Rio de Janeiro, whose

Remote means: it analyzes the CNSP Resolution 294/2013 which

programme was organized in partnership

provides for the use of remote means in the operations related to

with CCI. The teachers were practitioners

health and open private pension plans, showing questions and doubts

from the insurance market, with great

about the normative, which would support the debates in specifics

experience on the matter and, most of them,

forums within the scope of CNseg to discuss the matter.

were members of the CCI. Another new

Anti-Corruption Law | Law 12846/2015: it was held lecture for the

was the Internal Controls Extension Course

members of the CCE and CAJ of CNseg, given by Dr. Giovani Agostini

by Susep, dedicated to the servants of the

Saavedra, who presented a series of practices questions to be noted

Autarchy. The class of São Paulo counted on

in the compliance with the law, the concerns relating to some articles,

the attendance of 19 students and in Rio de

which are deemed as unconstitutional by some jurists. It highlighted

Janeiro attended the course 27 students.

the importance that Internal Controls and Compliance policies are

Seminar on Internal Controls: it was

proper to this legal instrument. At the same time, CCI appointed as

organized the 8th edition of the event,

members to attend the WG constituted within the scope of the CAJ,

held in São Paulo, which counted on

which has been analyzing the proposal for regulating the Law.

the attendance around 320 people. The

eSocial primer: it is analyzed the draft of primer on eSocial

core theme was After all, what means

organized by WG of the Committee on Human Resources, which

Compliance and how importante it is for

counted on attendance of members of the CCI, CAFIS and CPTI in the

the Internal Controls System?

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Working Groups consstituted within the

the files to be sent to RFB containing information defined by the WG

scope of CCI:

on Products and Standards. The team of the body liable for analyzing

With the purpose to better conduct the

the proposals sent by CNseg and further entities on the draft of the

matters addressed in the meetings, five

Normative Instruction which will insitute the Digital Tax Assessment

stanting Working Groups were created

of the Financial Institutions already concluded its analysis and is

aiming at discussing relevant matters and

awaiting for decision of that body.

those related to Internal Controls, Audit and

WG on PLDFT: five associates of CNseg (Allianz, BB e Mapfre,

Compliance areas, each of them with one

HDF, Liberty and RSA) were invited for meeting held in the Council

coordinator member of CCI.

Financial Activities Control (COAF). The purpose of the meeting

WG on FATCA: meetings were held

was evaluate the quality of information sent to the body and were

with representatives of CNseg, Febraban,

presented some guidances on how to make more effective the

Federal Revenue Service (RFB) and the

notices to the body. SUREG used the extensive work on prevention to

Brazilian Foreign Ministry to discuss on the

money laundering when the Susep Circular 380/2008 was amended

format of the ancillary obligation which

to align the information in the associates.

will be required by RFB to comply with

In addition, was published the Susep Resolution 169/2014,

the obligations related to FATCA. The idea

instituting the Standing Committee on Prevention to Money

was that RFB would publish a normative

Laundering and Combat to Financing of Terrorism in the Insurance,

establishing the need of sending the

Reinsurance, Capitalization and Open Private Pension Markets. There

financial information on foreign customers

is the expectancy that CNseg is consulted by Susep on the creation

to the body. To discuss questions related

of a new normative on prevention to money laundering.

to products that will be object of report

WG on Internal Audit: it was drafted technical opinion on the

to RFB, was created the WG on Products

adequacy of internal audit to monitor the activities of service provided

and Standards and the WG on IT, with the

to applicants, policyholders and beneficiaries by representatives of

purpose to debate the format and fields of

insurance according to the terms established in the CNSP Resolution

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297/2013. The technical opinion was sent to the Board of Directors of CNseg and is posted on CNseg Portal. WG on Risks Management: it aims at analyzing and reporting

Committee on Administration and Finances | CAF President: Laênio Pereira dos Santos

to the members of CCI the negotiations made within the scope

SulAmérica Seguros

of the Subcommittee of Risks of Susep, which approaches

Number of Members:

themes related to the Pillar II of the Solvency II, which deals with

29, among holder and deputy members

Governance, Internal Controls and ORSA, among other subject

Meeetings Held:

matters. The WG also monitors the discussions on the building of

eight, with an average of 17 attendances

Operational Losses Databank. WG on Compliance: it aims at monitoring the discussions on

All the meetings of CAF were held together

the building of Operational Losses Databank, as well as analyzing

with the Committee on Accounting and Fiscal

the provided for in the Susep Circular 491/2013, which established

Affairs of FenaPrevi.

the minimum elements that must be complied by the insurance Major subject matters:

companies when issuing insurance policies and certificates.

Accounting Committee of Susep | CCS: members of CAF, appointed by CNseg, FenSeg, FenaPrevi and FenaCap, defend the interest of the segment within the scope of CCS which also counts on the attendance of representatives of the Brazilian Independent Auditors Institute (IBRACON) and the National Federation

Reinsurance

Companies

Members of CAF, appointed

(FENABER). During the year were discussed,

by CNseg, FenSeg, FenaPrevi

the CCS discussion agenda, as below:

within the scope of CAF, themes included in

and FenaCap, defend the

interests of the segment within

Accounting by period of policy or by monthly written premiums: Susep was requested to establish a criterion

the scope of CCS, which also

to account the premiums by estimating,

counts on the attendance of

specifically in the Credit Life or in other

representatives of the Brazilian

but with a longer policy period. Susep

lines in case of monthly written premium, included in the document Technical

Independent Auditors Institute

Provisions – Guidances of Susep to the

(IBRACON) and the National

Market its decision on the theme.

Federation of Reinsurance

Written

premium

Insurance

Representative: the matter was firstly

Companies (FENABER).

approached due to problems reported by the companies operating with the Extended Guarantee Insurance as regards the receipt of information sent by the insurance representatives who, mostly of the time, are delivered late. During the

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meetings

were

discussed

three

alternatives for the entry: (i) entry as

Working Groups constituted within the scope of CAF:

estimated premium; (ii) entry as written premium-RVNE; or (iii) creation of a new

WG on Chart of Accounts: in order to align the work developed by the

entry for non-in force and non-recorded.

WG, with review of the reinsurance chart of accounts, being developed

The pros and cons of each alternative

by FENABER, the advisory M-Camilo convened with the representative

were evaluated as much by the experts of

of the accounting committee on reinsurance of FENABER, where were

Susep as by the representatives of CAF.

highlighted some adjusts required to harmonise the chart of accounts for both the segments. Aiming at deepening the discussion of some accounts

On the subject matter, it was established

on reinsurance operation, Fredi Curquejo, representative of FENABER,

the following: a) in the operations where the

was invited to compose the group. The representatives presented to

premium is written by representatives, as in

Susep a draft of the work and received contributions of the regulatory

the cases of operations of extended guarantee

agency, which asked for an additional time to analyze the proposal before

insurance, commercialized by tickets and

presenting its final wording. Taking into account the complexity of the

other with equivalente operations, the date

material, it will not be possible that the chart of accounts becomes to be

considered as effective for the written premium

effective in 2015. CAF deliberated that the members were separated into

will be the date of entry in the insurer; b) there

six groups, to attempt to accelerate the analysis of the document. Susep

will no need to make estimates and not even

sent the proposal for amending the standard of the chart of accounts for

entries in offset accounts, complying with the

2015 period. The first document was amended and was divulged the new

condition that the period between the date

version. The WG evaluated the amendments presented by the Autarchy,

the premium was written by the representative

suggesting that the current chart of accounts would not be amended, and

and the entry in the insurer could not be higher

that all the amendments were made in 2016. Susep accepted the claim,

than 30 days. c) in the coinsurance operations,

but proposed a little amendment to the original wording, not addressing

the deadlinte as regards written premium in

entirely the WG claim. After several meetings to deal with the suggestions

the other insurer becomes to be up to 30 days

for amending the Chart of Accounts, WG suggested that the debate were

after the premium written by the leader. The

deepened withing the scope of CCS, so that to establish a proper wording

amendments will be included in the Annex I

and deadline for the implementation. The final versions of the group of

of the new accounting standard which will

accounts and the document of duty and operation were sent to approval

replace the Susep Circular 483/2014.

in the meeting of CAP provided for 2015.

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of the respective policy. Expenditures not included in this condition must be immediately understood in the outcome as expense. The document was adjusted and made available by Susep in its Portal. W

WG on FIP | Periodic Information Form: it is a group of information to be provided periodically to Susep. Its information are structured in statistical tables, that must present consistency each other, with accounting and further systems of the Company, which may also be supervised. The WG was formed with the purpose to analyze the FIP tables, identify the doubts and problems found by the companies regulated by Susep and discuss, in internal forum, solutions for the problems found. The solutions presented to the insurance market were the publication, in the Susep Portal, of the criticisms list that would be justified and extension of the periods to send the new load of FIP, without the need to sent form of reload and without penalties, and to deliver the statistic tables. Some failulres remain and the representative

WG on Deferred Acquisition Cost:

of Susep committed to evaluate the

during the year, the theme was studied

new criticisms identified and to check

and the pros and cons was discussed

a solution as regards the protocol to

to defer all the costs presented, since

accept the load of FIP.

probably Susep will require sophisticated and compulsory controls for all the

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As a way to mitigate the effects of

insurance market â&#x20AC;&#x201C; what could be too

prospect changes in the FIP, it was

expensive. A document drafted by Susep

decided to draft a governance proposal

was presented in the meeting of CCS,

for the FIP, to be developed by the WG

with the purpose to guide the insurance

together with the CPTI. Considering

market on the acquisition costs that may

that

be deferred. Thus, it was defined that

there was not relevant opinion by the

may be deferred those acquisition costs

representatives of the groups mentioned,

where it is possible to establish a direct

it was developed internally by SUREG a

and incremental relation with a specific

governance proposal for the FIPSusep,

policy, and the cost must be appropriated

which was already approved by the

as expense in the same proportion

groups and awaits for final approval of

are approprited the premiums income

CAF and CAT to be sent to the Autarchy.

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within

the

period

established

Committee on Reinsurance | CR

Doubtful Settlement Credit Provision | PCLD: discussed the

President: Wady Cury

methodology employed by companies as regards the constitution

of the PCLD with the purpose to share the best practices of the

Grupo Segurador BB e Mapfre

Number of Members:

market in relation to the constitution of such provision. Technical Subcommittee on Retrocession of Susep: three

26, among holder and deputy members Meetings Held:

meetings were held, in which were discussed the draft of resolution

eight, with an average of 10 attendances.

that will provide for the insurers retrocession operation, as well as the legislation, products involved, operational and accounting aspects.

Major subject matters

Reinsurance Meeting: the third edition of the Reinsurance

Accounting of reinsurance premiums:

Meeting was organized, and held in Rio de Janeiro, with the

drafting of study aiming at quantifying the

attendance of more than 500 people. The fourth edition of the

impacts the new methodology for accounting

event will be held in partnership with FENABER and the National

the non-proportional reinsurance premiums

School of Insurance in 2015, also in Rio de Janeiro.

will cause on the insurers portfolios, as set forth in Susep Circular 474/2013 and in

Working Group constituted within the scope of CR:

the respective document for guiding the

WG on Agreement Formalization: created with the purpose

market that deals with the reinsurance

to discuss with Susep on the agreement formalization – Article

operations.

suggested

37 of CNSP Resolution 168/2007 – seeking symmetry with

an alternative to solve the accounting of

representatives of CNseg, ABECOR and FENABER. In November,

reinsurance premiums for those agreements

was sent official letter to Susep proposing the creation of specific

already initiated from 2015 and awaits

WG to discuss on the creation of guidance document to enhance

that Susep calls the market to discuss

the requirements necessary to formalization and it is awaited to

the proposal.

be put to Public Consultation of the normative draft.

The

Committee

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Committee on Information Technology Processes | CTPI

b) the participation of CPTI in the WG

President: Carlos Alberto Viana Dias

Resources, that aimed to monitor and study

the changes that will occur in the processes

coordinated by the Committee on Human

Bradesco SaĂşde S/A

Number of Members:

of the company due to the changes

25, among holder and deputy members

proposed by the eSocial; and c) exchange of

Meetings Held:

information with Susep, among others..

nine, with an average of nine attendances n

WG on Susep Data Structure: instituted

Major subject matters:

by the Ordinance 6076, dated November

CPTI has been working together with CESER

10th, 2014, the WG aims at defining

with the purpose to extend the penetration

the data structure and the process for

of products offered by the body to the

implanting the register of operations of

insurance market. Good examples of such

the supervised companies. The members

interaction were the development of the

of CPTI monitor the development of the

Telemarketing Calls Blockage Databank

publication of such ordinance, which

(SIBLOQ) and the ratification of the Register

will discuss new ways to address the

of Support Services Providers (CPSA). Also

requirements of information existent in

cooperates actively in working groups of

the Susep Circular 360/2008, FIPSusep

other committees.

and statistical tables.

The major themes discussed were the following:

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WG on Cargo Transit of FenSeg: active

a) The issue regarding the change of the bar

participation of the WG, coordinated by

code of banking bills issued via internet;

the Commission on Cargo of FenSeg,

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whose

purpose

monitor

the

creation of a single base of policies and declarations

for

consultation

the

National Agency of Land Transit, via web, to confirm the effective existence of the compulsory insurance in the supervision in Brazilian frontiers. CPTI also monitored the Project, developed by the Center of Services and Protection to the Insurance, with the purpose that the insureres may support the work of CESER and prepare internally to adhere to the project with immediate operation. Operational Losses Databank: published the Susep Circular 492/2014 that provides for on the criteria to constitute the operational Losses Databank with the purpose to improve studies of the regulatory model of risk capital based on operational risk. The new requirement is to be regulated, and Susep made available the document Standards for the Report of Operational Losses in the BDPO. CNseg created a discussion forum, which initiated the exchange of information among the market on the points of greatest doubt in relation to the circular and a guidance document which also counts on members of CPTI. The group already understands the great importance to develop tools enabling the identification of such operational losses, in accordance with Susep Circular 492/2014. Thus, CNseg conducted research to know the opinion and possible interest to acquire a standardized tool for the insurance market, which was made available to the market in December 31st, 2014, and which was discussed by the members of CPTI. Insurance

Service

Meeting

2014:

organization of the 8th edition of the Insurance Service Meeting 2014, held in Club Med in Rio das Pedras – RJ. The core theme was Insurance by Remote Means – The Company conquering a Blue Ocean and the event counted on the attendance of more than 300 people.

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Committee on Fiscal Affairs | CAFIS President: Antônio Teles de Medeiros

Bradesco Seguros

Number of Members 36, between holder and deputy members Meetings Held: 10, with an average of 13 attendances Major subject matters: Tax Identification | Law 12741/2012: CNseg sent circular to its associates recommending the inclusion in the policies, tickets, certificates and capitalization bonds of the following text: “in compliance with the Law 12741 we inform that are applied the rates of 0.65% for PIS/PASEP and 4% for COFINS on the insurance premiums/contributions to pension plans/payments intended for the capitalization plans, deduced from that established in specific legislation”. Upon request of FenaPrevi, the Confederation sent official letter to the market excluding the recommendation, with the purpose to analyze a better wording and solve the doubts arosen. CNseg adopted the decision contained in the opinions given by Bichara, Barata & Costa Advogados office and by the Committee on Legal Affairs, so that the requirements of the Law 12741/2012 are fulfilled with the information of the IOF in the policies, tickets, certificates and capitalization bonds, which is distinct of the CAFIS understanding.

occurrence of the generator fact of income

Default Fine | Supplementary Bill 344/2013: amends the

tax, in case of sums credited. The committee

National Tax Code and establishes maximum limits for the value

understands that the moment for witholding

of default fine and for the fines for launch official letter. CAFIS

the income tax is at the date for accounting

understands that the amendment is desirable, but recommended the

the amount of services provided, operation

presentation of a substitutive including also a limit for the sanctions

different of most of systems of the insurers

due to delay or

currently,

non-compliance of ancillary obligation. Gouveia

that

considers

the

effective

Vieira lawyer office, upon request of CAFIs, drafted a text amending

payment of the service. Considering that

the PLC 344/2013 to consider also the ancillary obligations within its

some insurers already have the system based

scope. The proposal was sent to CPAG to be evaluated.

on the understanding of the ADI, meeting

PIS/COFINS gross income | Law 12973/2014: discussed the conversion of Provisional Presidential Decree 627/2013 into the

will be booked with RFB to deal with the matter.

Law12973 and raised several issues related to the concept of gross

Federal Revenue Service of Brazil (RFB)

income, especally if the financial incomes would compose or not the

| Normative Instructions: were analyzed the

PIS/COFINS calculation base. Even considering such new law, remains

implications of several Normative Instructions

uncertain the understanting on PIS/COFINS calculation base.

of RFB. Among them, it may be highlighted

National Simple | Supplementary Law 147/2014: it allows the

the IN RFB 1452/2014, that provides for on the

adherence, from January 2015, of the insurance brokers to National

presentation of information by open private

Simple. By adhering to the system, the broker will have a single bill

pension entities, insurance companies and

to pay the taxes. However the ISS, considering it is under municipal

administrators of Individual Programmed

authority, will still need, for some specific cases, to be paid at the

Retirement Funds (FAPI) and in the IN RFB

source, as understood by CAFIS.

1493/2014, that regulates the Articles 1, 2 and

Federal Revenue Service of Brazil (RFB) | Interpretative

4 to 75 of the Law 12973/2014, that amends

Declaratory Act – ADI 08/2014: provides for on the moment of

the federal tax legislation relating to IRPJ,

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CSLL, PIS/PASEP and COFINS, and repeals the

supervision area of RFB decided that must

Transitory Tax Regime.

be adopted the insurance chart of account

Bills: analyzed the implications of several

of the RFB. The representatives of the

bills, highlighting the Supplementary Bill

insurance market requested to the body

396/2014, establishing deadline of 12

additional time in order to try that Susep

months to be effective the law provisions

and ANS send their respective chart of

or administrative acts that implicate new

accounts.

costs, of any kind, to be supported by legal

The WG atended discussions of eSocial,

entities, and the Conversion Bill 10/2014,

project of the Federal Government that

amending

that

aims unify the sending of information by

instituted the Programme for Fostering

the employer in relation to its employees.

Technological Innovation and Densification

Participate in the project, Caixa EconĂ´mica

of Productive Chain of Motor Vehicles

Federal, Brazilian Social Security Institute

(Inovar-Auto).

(INSS), Ministry of Social Security (MPS),

the

Law

12715/2012,

Ministry of Labor and Employment (MTE), Working groups constituted within the

Federal

scope of CAFIS:

appointed two members of the Committee

Revenue

Service

(RFB).

Were

WG on SPED: being addressed in

on Human Resources (CHR) of CNseg to

the Federal Revenue Service since 2013

attend the WG, since great part of the

the issues related to the layout for the

subject matters are inherent to the area.

Accounting Record, since there is a concern

In order to assist the project development,

with the impacts of the system on insurers

was established a Confederative WG (GTC),

and Supplementary Health operators in

attended by CNseg and confederations of

respect of the Chart of Accounts. The

several segments of the economy.

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Committee on Investment | CINV

products that offer financial assistance and

President: Vinicius Albernaz

use of derivatives by entities regulated as

part of their investment policies.

Bradesco Seguros

Number of Members: 27, among holder and deputy members

CMN Resolution 3308/2005: concluded in

Meetings Held: five, with an average of 15 attendances

May the analysis of suggestions for amending the draft of CMN Resolution that will replace the 3308/2005. Were held two meetings of the

Major subject matters:

Committee on Investments of Susep, where

Committee on Investment of Susep | CIS: Aims at discussing the

the suggestions of the market were discussed

investment management practices in the supervised market. In

so that to draft a normative that would align

addition to CNseg, FenaPrevi, FenSeg and FenaCap, were invited to

the interests of clients from insurers and Open

appoint representative the following institutions: ANBIMA, BM&F,

Private Pension entities to the Government

CVM, FENABER, IBA and SPE. Over 2014 were held two meetings of

objectives. However, it is worth highlighting

CIS, whose discussions focused on extending the average period

that the most vulnerable point is still the

of the fixed income securities of the investment portfolio of the

extension of period of the bonds of VGBLs

funds where are invested the resources of the VGBLs and PGBLs.

and PGBLs portfolios, for which there was

Other themes were amendments to the CMN Resolution 3308/2005,

not still convergence between the interests

exclusion of real estates of the list of technical provisions collaterals,

of the regulated market and those of the

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The purpose of the first meeting of Susep WG on Adjusted Policyholder Surplus (PLA), was to map the work forces required and proper to reach the major goal of this group, that is, find a solution to make the PLA an appropriate metric to measure the company solvency, which is inspired in the economic or solvency Balance Sheet.

Goverment. Soon the theme will continue in

representatives of CNseg, FenSeg, FenaPrevi, FenaCap, IBRACON,

the discussions agenda for 2015. Susep WG on Adjusted Policyholder Surplus

PLA:

Susep WG on Real Estates Revaluation: constituted with Susep and PREVIC, it aims to study and propose normative amendments

Susep

relating to real estates revaluation. The WG final report counts on

Ordinance 6095/2014, it aims to study and

a proposal of the Technical Director of Susep, suggesting that the

propose normative amendments relating to

difference between the accounting value and the value revaluated of

the assessment in the PLA, so that it becomes

the real estate may be used to cover little insufficiencies (up to 20%)

to reflect the current value of assets and

in relation to the minimum capital required. Such position generated

liabilities of the regulated entities, being

Strong reaction by experts of Susep.

constituted

established the deadline of December 11th, 2015 to conclude the works.

Real Estates Exclusion from the Technical Provisions Collaterals: the representatives of the market, for several times

The first meeting of the WG on PLA was

and in different forums, manifested contrary to the real estates

December 18th, whose purpose was to map the

exclusions from the list of technical provisions collateralls, and

work forces required and proper to reach the

suggested that the current rules were changed in order to soften

major goal of this group, that is, find a solution

the concerns of the Autarchy, avoiding that the asset was totally

to make the PLA a appropriate metric to measure

discarded. The measure, that does not count on the support

the company solvency, which is inspired in the

of CNseg and associated Federation, must be included in the

economic or solvency Balance Sheet.

new normative.

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It was conducted research in FIDES with

financial assistance operations. When put to

the purpose to evaluate what the treatment

Public Consultation 19/2013, the Autarchy

given for the investment in real estates

suggested that these credits were considered

in other jurisdictions. The research was

as reducers of the need of technical provisions

answered by 12 associates of FIDES and is

coverage by collaterals. The standard was

available for consultation on http://www.

not still analyzed by CNSP, and Susep would

fideseguros.com/pt/consultas/.

like to discuss with the market the possibility

Coremec | Infrastructure: composed by

these assets are considered as collateral and

the Committee on Regulation and Supervision

not as reducers. The representatives of the

of the Financial, Capital, Insurance, Pension

market considered that the operation is easier

and Capitalization Markets (Coremec) in

if the credits were considered as reducers.

May 13th, 2014, to identify and evaluate the

Thus, Susep accepted such decision. There is

relevant aspects of the current levels of long-

no guarantee, however, that the standard is

term financings intended for infrastructure

analyzed in the CNSP meeting, to be occurred

investment projects in Brazil, and present

in March 2015.

proposals

regulatory

improvement.

Composed by up to holder members and two

Working Group within CINV:

deputy members of each entity or body that is part of Coremec (BACEN, CVM, Susep and

WG on Derivatives: aims at discussing the

PREVIC), under the coordination of Brazilian

hedging concept and the doubts of which

Central Bank, the WG must submit to Coremec,

operations with derivatives are allowed

within 12 months from its creation, a report of

according to the CNSP Resolution 226/2010,

the studies carried out, with concrete proposals

as well as clarify what means the permission

on the theme, especially the regulatory

to use derivative solely for protection. It is

proposals. Were held interviews with some

composed by representatives of the market

associates to collect their perceptions on the

(Committee on Investment of CNseg) and

infrastructure

BM&Bovespa.

investment

activity,

identify

bottlenecks or obstacles that difficult proposals of govermental and normative actions that

Monitoring of the market data

could stimulate such investments.

Dataseg: developed by CESER, it consists in

Technical provisions coverage: Susep

the creation of a single databank with the

Public Consultation 08/2014 submitted draft

purpose to meet all the demand for statistic,

of circular that provided for on the register,

social, economic and financial information

custody and movement of assets, bonds and

from the insurance market in reliable and

securities as collateral for technical provisions

opportune way. SUREG takes part together

and insurance companies, Open Private

with the Center for Studies of CNseg and the

Pension entities, capitalization societies and

four associated Federations in the definition

local reinsurers funds, as well as the access by

of the data that need to be stored, the

Susep, to such information. Sent the official

source specification of such information and

letter SUREG 002/2014 requesting that, for the

building of indicators from the data stored.

effect of technical provisions coverage, the

Cumulative Index for Calculation of

collateral are considered by their accounted

Interest | Reference Rate (FAJ-TR): FAJ-TR

amount, according to the current standards.

is the daily fator for application of interest

The publication of normative is awaited.

(TR) to the insurance contracts. The index

Financial

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Assistance:

discussed

the

considers in its calculation the variations of TR

treatment of the credit arising from the

and the business days of the periods. SUREG is

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liable for updating, which is sent for monthly

agree with the solution presented, because

postage on CNseg Portal and internet.

it reduces to the half the market risk capital

Annual Report and Social Balance

when compared to the previous situation.

Sheet: jointly with the Superintendence of

It was presented a new suggestion to

Communication and the IT department of

change the market risk model of Susep, being

CNseg, SUREG developed the questionnaire

an advantage the fact it is based on the same

sent to the companies in which are required

information used in the current model. That is,

information relative to the financial status,

if this options shows viable for the insurance

operating activities, sustainability and social

market, Susep probably will have less resistence

actions. The data received were compiled,

to adopt it, since will not be necessary to loose

analyzed and presented in the 2012 Annual

everything it has been done.

Report/Social Balance Sheet. Similar effort has been already initiated aiming the publication of 2014 edition. Research conducted in the insurance market: were conducted six research with members of the Thematic Committees on deferred acquisition costs; accounting record of estimated premium; FIPSusep; accounting of the 24 hours assisstance services; several discounts applied on the commission paid to the broker and CAT opinion poll. Alternative Model to the Market Risk Capital of Susep: The methodology proposed by Susep for calculating the market risk capital of the regulated companies was criticised because the model does not consider the profitability of assets and liabilites over the risk analysis horizon (one year), needing, thus, to be adjusted. The question was raised when presentation was made to the WG on Market Risk in January, when were divulged the results of test performed with a sample of 29 companies and discussed in other meetings. An official letter was sent to Susep presenting a proposal to ajust the model, that was not accepted since it considers the risk at the end of the analysis horizon, and not during it. As a way to mitigate the effect of this fragility of the model, Susep proposed to reduce the analysis horizon from one year to three months, and the representatives of CNseg and associated Federations did not

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insurance products for the low-income people,

Superintendence of Market Relations | SUREM

using the PACE (Product, Access, Cost and Experience) tool, developed by the International Labor Organization (OIT); performance of research on the satisfaction by consumers of

Superintendent: Maria Elena Bidino

extended guarantee, in partnership with Ibope; development of online version of the game

Its mission is to represent the decisions made by the insurance market

Caminhoneiro Seguro, in addition to creation

in the areas of consumer protection, human resources, sustainability

of materiality matrix and plan of commitment

and access to insurance for low-income people. Its operation includes

of stakeholders from the insurance market, in

the companies, Government and civil society relationship, with

partnership with Resultante Consultoria.

participation in national and international qualified forums, in order

Together

with and

the

Committee

Ombudsman

to divulge the successful initiatives of the Brasilian companies and

Sustainability

Service,

identify new working fronts, stimulating the exchange of information

SUREM dedicated to develop courses with

and the continuous development of the insurance market.

contents of the insurance market interest. The Training Course for Ombudsman Service

Internal Actions

Analyst, in partnership with the National

The thematic committees, under responsibility of SUREM (Microinsurance

School of Insurance, held in Rio de Janeiro

and Popular Insurance, Ombudsman Service, Human Resources,

and SĂŁo Paulo, whose main purpose was to

Consumer Relations and Sustainability) promoted together 72 meetings

qualify the practitioners who work in the

over the year and were liable for 280 themes of agenda and creation and

Ombudsman Services Team of companies

monitoring of projects under guidance of SUREM.

from the market. As regards the sustainability

The Superintendence and its committees also took part in the creation

course, held in Rio de Janeiro in partnership

and development of projects of the market concern, such as analysis of

with the National School of Insurance and FGV,

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it aimed to present the fundamental concepts

Labor and Employment, CNseg was invited to compose the Confederative

of sustainability for practitioners from insurers

Working Group on eSocial; with the Ministry of Environment, was

and reinsurers, insurance brokers and further

retaken the dialogue to implement the Special Committee on Green

interested people.

Protocol; and with the group of regulatory agencies of the financial

It is also important to emphasize the commitment

the

Superintendence

the works of National Strategy for Financial

system and entities of the civil society, convened in the National Council on Financial Education, were performed distinct actions to promote the Financial Education all over the Country.

Education (ENEF), through representation in

Because of the inauguration of the president of CNseg, Marco

the Standing Committee on Strategy, in the

Antonio Rossi, as president of the Inter-American Federation of Insurance

study and diffusion of projects of the market

Companies (FIDES), the Superintendence took responsibilities such as

concern, such as the 1st National Mapping of

the restructuration of FIDES website, consolidation and disclosure of the

Financial Education Initiatives; notice to public

inquiries made by the members, creation of the Commitment Letter of

call for concession of the ENEF Seal for Financial

Good Practices to the Inter-American Insurance Consumer, publication

Education initiatives; holding of the 1st National

of articles of interest, disclosure of events of the members and third

Week of Financial Education; and planing of the

parties, daily news, among others.

2nd National Week for Financial Education.

Also within the scope of international relations, SUREM worked to the consolidation of existing partnerships and sought to include CNseg in

External Actions

new international forums. In addition to active participation in the most

SUREM worked to foster the partnerships and

representative associations of the insurance market, such as the Global

participations in national and international

Federation of Insurance Association (GFIA), MicroInsurance Network (MIN),

forums. In addition to relationship with the

Asociación de Supervisores de Seguros da América Latina (ASSAL) and

regulatory agencies of the insurance market, it

International Association of Insurance Supervisors (IAIS), were made visits

may be highlighted the consolidation of three

and held meetings in institutions such as British Association of Insurers,

strategic partnerships: with the Ministry of

Financial Ombudsman Service of United Kingdom, among others.

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on Financial Education focused on insurance

Thematic Committees

for CNseg. The results were presented by report, made by EA Consultants, whose title is Strategy on Financial Education focused

Committee on Microinsurance and Popular Insurance | CMSP

on insurance in Brazil for CNseg, available in Portuguese and English on CNseg Portal.

President: Eugênio Liberatori Velasques

Ibope research on the satisfaction

Bradesco Vida e Previdência

of extended guarantee consumers. The

Number of Members: 28, among holder and deputy members

research, carried out together with the

Meetings Held: one

Committee on Consumer Relations, aims at measuring the satisfaction of consumers from

Major subject matters: n

C and D classes who purchased Extended

Meeting with Susep servants to discuss the regulatory milestone of microinsurance.

Guarantee Insurance and sustained or not losses. The report with analysis of the results

Susep Circular 490/2014, dated June 27th, 2014, establishing the

will be disclosed in 2015.

compulsory benchmarks for the microinsurance plans, provides for

Game Caminhoneiro Seguro – online

on its ways of contracting, including with the use of remote means,

version. It is part of the group of activities

and makes other arrangements

on Financial Education of CNseg as an additional awareness tool on the importance

Projects

to manage the daily risks, providing a

Analysis of mass products with the PACE (Product, Access, Cost and

playful experience and, at the same time,

Experience) tool. The project also included the building of strategy

educational on insurance.

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Committee on Ombudsman Service | COUV President: Silas Rivelle Jr Unimed Seguradora Number of Members: 71, among holder and deputy members Meetings Held: six Major subject matters: Report on 2013 Ombudsman Services

Activities – Validation and publication of the Report, with the purpose to be a register of consolidation of the consumers demands received in the ombudsman services of the companies, in addition to enable a monitoring on its behavior. Training Course of Ombudsman Service

Analyst – Approval of the course which will be given by the National School of Insurance in 2015, in the cites of Rio de Janeiro, São Paulo and Distrito Federal. 4th Conference on Insurance Consumer

Protection – Participation in the panel: The experience of Ombudsman Services in the solution of consumer divergencies Ombudsman Services for the Supplementary Health segment

– Cases report. Sharing

good

practices

among

– Intermediation of suggestions and considerations sent to ANS in

insurers – COUV approved the proposal to include, in every meeting, presentations

relation to the Report standardization. Proposal of official letter to Susep about changing the deadline to

on the structures of ombudsman services

answer the consumers answer – Draft requesting that the counting of

of the companies as a way to exchange

the deadline to answer the consumer should not take into consideration

experiences. In 2014, the Ombudsman

the day the demand is received in the ombudsman service, and that the

Services of two insurers made their

receipt of various demands by the same consumer on the same subject

presentations.

matter and company, should be considered as only one demand.

Analysis

the

consumidor.gov.br

Proposal of official letter to National Department of Consumer

website – Analyzed the major aspects of

| SENACON – Draft requesting the organism to guide the consumers

the site, launched in 2014 by Senacon, with

to contact the ombudsman services of the companies before seeking

the purpose to be an alternative for the

the consumer protection agencies

consumers to solve conflicts via internet. Sectorial Committee on Ombudsman

Service of the Brazilian Association

System of Data Collection from Ombudsman Services | SCD

of the Company-Customer Relations

Ombudsman Services – Approved the creation of an online system,

| ABRAREC – Sharing subject matters

in which every company could include its Ombudsman Service data,

addressed

thus allowing to compare information of a certain participant Company

the

meetings

the

with consolidated data (averages) of the entire sector. Every company

Association held over the year. Statistic and Analytic Report | REA of

Projects

will only have Access to its own data.

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Committee on Human Resources | CRH

of new draft of the Susep Circular on

President: Patrícia Quirico Coimbra

Technical Certification, in addition to

constitute content of the programme for

Sul América Seguros

Number of Members: 75, amongst holders and deputies

minimum qualification of practitioners

Meetings Held: 10

of the insurance market. Were evaluated the impacts of the normative, with

Major subject matters: n

participation of the Committee on

Collective Labor Agreement | CCT – In charge of wording/ content of the Collective Labor Agreement and those specific on

Guarantee of FenSeg. Working Group on eSocial – Composed to

Profit Commission and/or Results (PLR) of States/Regions where

collect the data of the main challenges for

there is no the constitution of one of the Unions (whether of the

implementing the eSocial in the companies

Employer or of the Employees). Work in which also participated

of the insurance market, in order to develop

the Committee on Agreement of Employer Union (CNseg) and

suggestions to mitigate the initial impacts,

the Employees Union.

promoting an environment of debates

Working Group on Labor Issues – Constituted to develop the

for sharing information. In addition to

Guidance Guides for Flexible Labor Hours and Home Office

promote the Workshop on eSocial, the

themes, so that the interested companies have information of

WG created the eSocial Primer, with the

the good practices adopted by the market. Both are available

cooperation of the Committees on Fiscal

on CNseg Portal.

Affairs, Internal Controls and Information

Working Group on Professional Qualification and Technical Certification – Created to draft a proposal that meet the goals

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Processes and Technology of CNseg. The primer is available on CNseg Portal.

Projects Working

Group

Technical Certificates

Compensation –

Created to study the compensation theme, in order to enhance the services provided

143

Customer service

by the advisory that performs the positions research, so that they are used as an important tool in business strategies. The WG carried out, in partnership with

Direct sale

Consultoria Mercer, the Wages Research for the Insurance Market. Working Group on HR Indicators Panel – Established to build a HR Indicators Panel, including all the companies that are part of the CRH, being a benchmark of the

Loss adjustment - motor

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Loss adjustment

Internal controls

market. The group approved the indicators that will be in the Data Collector System for Generation of the Human Resources Indicators Panel – SCD – HR Indicators Panel, which could assist the companies to develop their business strategies. Lectures and/or Presentations carried out in the CRH meetings Rapid

research:

Carried

out

among

companies that participate of the CRH by demand of one of its members. The research

469

Total

were about subject matters of interest of the human resources area. Were consolidated the results of 55 research.

Theme

Lecturer

Company

Presentation of the Union Scenary for 2015

Hélio Zylberstajn Advisor

Professor of FEA/USP

September 24th

Presentation on Challenges of the HR Management and of the Insurance Market

Patrícia Q. Coimbra Sul América Seguros (President of CRH)

Sul América Seguros

October 24th

Presentation of the Brazilian Association of Financial Education, a non-profit organization

Thiago Nascimento Coimbra

Brazilian Association of Financial Education

November 26th

Research on Indicators used in the best companies to work ranking, published in Você S/A, Exame and Época Magazines

Thais Caroline Almeida Cardoso (Trainee)

CNseg

November 26th

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Committee on Consumer Relations | CRC President: Vladimir Freneda Rodriguez Assurant Seguradora Number of Members: 36, amongst holder and deputy members Meetings Held: six Major subject matters: 2nd Seminar on Insurance Consumer Rights and Duties – Held by

the National Institute of Consumer Education and Susep, with the purpose to better understand the technical and legal asspect of the insurance that rebound in the consumer rights sphere. n

4th Conference on Insurance Consumer Protection – Held by CNseg.

Campaign on Extended Guarantee Insurance – Support to FenSeg in the launch of campaign and building of Good Practices Guide on the Extended Insurance and on the insurance sale in retail organizations.

IBOPE Research on Extended Insurance Consumers Satisfaction – Support to research performed together with the Committee on Microinsurance and Popular Insurance.

Proposal of project on unification of the SACs – Evaluations of project to unify the Special Needs Consumer Service, to meet the demand of the Prosecution

2nd Seminar on Insurance

Office of the state of São Paulo to promote the accessibility in such channels.

Consumer Rights & Duties –

held by the National Institute

Proposal of project on relationship with the National System of Consumer Protection | SNDC – The action aimed to

of Consumer Education and

improve the relationship among CNseg

CNseg, to better understand

and public bodies and the civil entities of consumer protection.

the insurance technical and

legal aspects that rebound in

Research on products evaluation with the PACE – Participation in the work developed by the International Labor

the consumer rights sphere

Organization (OIT). Research on perception on the insurace –

Project initiated in 2014, whose stakeholders are insurance consumers and non-insurance consumers, to make strategic diagnosis, to be concluded in 2015.

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Lectures and/or Presentations held in CRC meetings

Theme

Lecturer

Company

Date

Lecture on Consumer Relations, where were evaluated the National Plan on Consumption and Citizenship (Plandec), the strengthening of Procons and their impacts on the insurance market companies; the National Chamber of Consumption Relations and outlooks in relation to the insurance market; among other subject matters

Vitor Morais de Andrade

Brazilian Association of Company-Customer Relations (ABRAREC)

January 28th (1)

Presentation on results of the PACE (Product, Access, Cost and Experience) tool

Barbara Magnoni Derek Poulton

EA Consultants

February 5th

Presentation on adjustment to the compliance rules considering the new Law on Insurance Consumer Protection in the United Kingdom

Alfredo Laila

HSBC Seguros

September 23rd

Presentation of AEF Brasil, a non-profit organization, formed in 2011 by ANBIMA, BM&BOVESPA, CNseg, FEBRABAN, aiming at promoting the Financial Education in Brazil and dedicated to develop social and educational technologies.

Silvia Morais e Thiago Nascimento Coimbra Associação de Educação Financeira do Brasil

Brazilian Association of Financial Education

November 25th (3)

(1) The lecture was contemporarily presented to the members of the Committee on Ombudsman Service (COUV). (2) The lecture was contemporarily presented to the members of the Committee on Microinsurance and Popular Insurances (CMS) and on Sustainability (CS). (3) The lecture was also presented to the members of the Committee on Human Resources (CRH) and on Sustainability (CS).

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Committee on Sustainability | CS

opportunities, improve the compliance,

President: Adriana Boscov

should this group of actions, boost great

sustainable practices, with direct and

Sul América Seguros

Number of Members: 35, amongst holder and deputy members

indirect benefits for the society as a whole.

Meetings Held: seven

Report

Social

Responsibility

and on Sustainability of CNseg – Cooperation with the Superintendence Major subject matters:

on Communication aiming at aligning

Conclusion of scientific research of the Energetic Planning

the publication of CNseg to the report

Programme of Coppe/UFRJ – Developed by the doctorate

structures already used by the companies

Flávio Nogueira, whose title is Assessment of the adoption of

of the market. Agreed that, for 2015,

sustainability factors in risk management, operations, relations

the partnership with Global Reporting

with third parties and investment in Brazilian insurance industry,

Institute (GRI) and the conclusion of the

focusing issues related to global climate change. The committee

project for building the materiality matrix

offered technical support to the research and contributed to

of the insurance market will allow to build

disclose the questionnaire applied during 2014.

a standardized model for reporting social

New sustainabilite website of CNseg – Contributed to the launch

and environmental issues to the insurance market and the consequent updating of

of the new hotsite. n

Research on Sustainable Financial System – Cooperated with world research on building of a Sustainable Financial System,

the Report questionnaire. Climate Change – Development of a

coordinated by the United Nations Environment Programme

geothermal cooling tool to map the

(UNEP), supported by CNseg and Febraban.

occorrence of natural catastrophes in

Brazilian Insurance Market Targets | Principles for Sustainable

Brazilian territory, as well as other climate

Insurance | PSI – In order to measure the targets implementation

events of the market concern, with support

grade in intermediary level, promoted a rapid online research, that

of the Center for Services and Protection

allowed obtaining a preliminary diagnosis, to direct the efforts so

to Insurance (CESER), of CNseg and in

that the targets are reached in the established time.

partnership

with

the

National

Centre

Course on Sustainability for the Insurance market – Partnership

for Monitoring and Warnings of Natural

among FGV, CNseg and National School of Insurance. Were presented

Disasters (CEMADEM), and the Institute of

the fundamental concepts of sustainability for practitioners from

Astronomy, Geophisics and Atmospheric

insurers and reinsurers, insurance brokers, among others.

Sciences of the University of São Paulo (IAG/

Analysis of the PSI targets for the Insurance Market | CEMADEN

USP). The companies that compose the CS

| USP and Materiality Matrix – Support to Resultante, advisory

organized a risks matrix made available by

contracted by CNseg, liable for building a materiality matrix for the

IAG/USP in accordance with the prioritization

insurance market, which will mitigate risks, identify new business

of their respective business models

Palestras e/ou Apresentações realizadas em reuniões da CS Theme

Lecturer

Company

Presentation of the Company and its projects related to the clean development mechanism (CDM) and carbon credits

Ricardo Sparta e Melissa Sawaya Hirschheimer

EQAO Consultoria

May 28th

Insurance and climate risks

Camilo Terranova

Way Carbon

July 25th

Presentation of the company, a voluntary initiative by United Nations

Renata Seabra

Pacto Global Rede Brasileira

July 30th

Presentation of the Brazilian Association of Financial Education, a non-profit organization

Thiago Nascimento Coimbra

AEF Brasil

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Institutional Relations | National

Financial Education (CONEF) and in the Standing Committee.

partnerships, Councils, Committees

Ministry of Environment | MMA

and Commissions

CNseg has representation in the Special Committee of the Letter of

Brazilian Association of

Understanding, which was signed in 2009.

Company-Customer Relations | ABRAREC

Ministry of Labor and Employment | MTE

Non–profit entity, intended for creating

CNseg takes part of the Confederative WG created in 2014 to

and disseminating the culture, management

promote the commitment of the confederations that represent the

and technology of the relationship among

several economic segments of the Country in the eSocial business.

companies, clients and customers, enhancing Partnerships

the profesional capacity and certificating has

Brazilian Business Council for Sustainable Development | CEBDS

representation in the sectorial committee on

CNseg became partner of CEBDS in order to work together in initiatives

the

relationship

excellence.

CNseg

Ombudsman Service and in the Legal and

of the insurance market concern, especial in sustainability field. Brazilian Federation of Banks | FEBRABAN

Regulatory committee. National Strategy on Financial

CNseg takes part in actions relating to performance of research on

Education (ENEF)

the sustainable financial system of UNEP FI and in events promoted by

National policy in which CNseg has

the financial entity.

representation in the Council of Strategy on

Presentations and lectures given by SUREM Event

Lecturer

Theme

Organization

Date

Local

2nd Seminar on the Insurance Consumer Rights and Duties

Pedro Henrique F. Pinheiro

Moderator of panel on Alternative Means for Solving Consumption Divergencies

CNseg and Revista Consumidor

March 27th

Meeting on environmental Pedro Henrique F. risks Pinheiro

Presentation of lecture on Sustainable Insurance

FenSeg

July 24th

Seminar on Salvage

Pedro Henrique F. Pinheiro

Presentation of lecture on Sustainable Insurance

FenSeg

August 28th

Seminar on Production and Sustainable Consumption

Pedro Henrique F. Pinheiro

Presentation of lecture on Sustainable Insurance

Instituto Cidade August 28th Sustentável

Workshop on eSocial

Maria Elena Bidino

Presentation of the eSocial Primer

CNseg

November 11th

Events with participation of SUREM Event

Date

Local

Partic.

2nd Seminar on the Insurance Consumer Rights and Duties

March 27th

156

Forum on Building the Risks and Opportunities Matrix of the Insurance, Private Pension and Capitalization Market – CNseg

April 10th

May 6th and 7th

200

August 14th

November 5th

124

Total

578

4th Conference on Insurance Consumer Protection Meeting with representatives from the market and the UNEP FI Workshop on eSocial

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International Association of Insurance

Institutional Relations | International Partnerships

Supervisors | IAIS n

Institutional Representation as Associations Member

President: Peter Braumüller Secretary-General: Yoshihiro Kawai

Federación Interamericana de Empresas de Seguros | FIDES

CNseg affiliated with IAIS as Observer

President: Marco Antonio Rossi

in 2002, when it became to monitor the

CNseg is member of FIDES since its creation, in 1946, and participated

most relevant discussions on the insurance

in 2014, of the Bilateral Meeting of the Board of ASSAL/FIDES, Meeting

regulatory milestone, anticipating the trends

of the Board of Directors and General Assembly of the Inter-American

and positioning the Brazilian private market.

Insurance Companies (FIDES), Microinsurance Development Programme

By the end of 2014, the category was extinct,

(FIDES/BID/COMIN) – 2nd Phase.

according to a new institutional strategy.

In April, was launched by the president Marco Antonio Rossi the new site of FIDES, completely redesigned (www.fideseguros.com). And, in

Global Federation of Insurance

November, was approved the Letter of Commitment for Good Practices in

Associations | GFIA

Inter-American Insurance Consumer Relations.

President: Dirk Kempthorne

The 35th Hemispheric Insurance Conference – 2015, will occur from

CNseg is part of the 38 insurance

October 25th to 28th, 2015, in Santiago, Chile. Further information on the

associations that compose the GFIA, which

website: www.fides2015.com.

represents 87% of the worldwide insurance companies. Its purpose is to approach

MicroInsurance Network | MIN

complex international issues affecting the

President: Michael J. McCord, president of MicroInsurance Center

worldwide insurance market as capital;

The mission of MIN is to promote the development of insurance

the common structure to the international

services for low-income population, stimulating to share the learning,

groups supervision; corporate governance;

facilitating the knowledge generation and diffusion, and providing a

and initiatives on sustainability, natural

multistakeholder platform. CNseg became member of MIN in 2012.

desastres, financial inclusion and anti-money

Among the projects held within the scope of MIN in 2014, it may be

laundering.

highlighted the Microinsurance World Map (MMM) Project, The World Map of Microinsurance Business Plan, co-sponsored by CNseg, whose

Partnerships

major produc is a website with a map supported by a databank, profile pages of data providers and a blog where are periodicaly posted

Insurance Europe | European Insurance

databank analyses.

and Reinsurance Federation President: Sérgio Balbinot

Principles for Sustainable Insurance Initiative / United Nations Environment Programme Financial Initiative | UNEP FI

SUREM

provided

translation

the

document Why insurers differ from banks.

President: David Pitt-Watson

CNseg was the first supporter-founder institution of the Principles, where they were launched in 2012, during the Rio+20. As supporter institution, CNseg is liable for disseminating the Principles among its

Impact Insurance Facility of the International Labor Organization | OIT President: Craig Churchill

associates, conducting research, providing training, housing events and

Participated of the project for production

translating materials. It is also expected that the supporter institutions

evaluation with PACE tool, developed by

hold at least one activity per year in order to stimulate the Principles

OIT. The project also included to build

adoption and implementation

a Financial Education Strategy focused on insurance and co-sponsorship of the

International Insurance Society | IIS

4th Conference on Insurance Consumer

President: Mike Morrissey

Protection, in São Paulo.

CNseg is corporate member of IIS since 2008.

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ClimateWise Coordination:

University

Cambridge

Institute for Sustainability Leadership – CISL The Geneva Association | Associação de Genebra President: Mike McGavick

Presidente of XL Group Secretary-General: Anna Maria D´Hulster

Participation in international events 15th IAIS-ASSAL Conference on Insurance Supervision

and

Regulation

Latin

America: held in Asunción, Paraguay, from April 22nd to 24th. The President of FIDES and CNseg, Marco Antonio Rossi was the lecturer of panel on Fraud in the Insurance Industry. 25th Panamerican Insurance Conference of the Panamerican Confederation of Insurance Providers | Copaprose: held in April 25th, in Lima/Peru. Attended the inauguration ceremony some of the major leaderships of the Brazilian Insurance market, such as the presidents of CNseg, Marco Antonio Rossi, of FenaPrevi, Osvaldo do Nascimento, of FenaSaúde, Marcio Coriolano, of FenaCap, Patrick Larragoit. Also attended the ceremony and debates of the Conference, the chief executive officer of CNseg, Solange Beatriz Palheiro Mendes, the president of SindSeg/ SP, Mauro Batista, and the president of the Committee on Microinsurance and Popular Insurance, Eugenio Velasques. As SUREM representatives, attended the Conference Maria Elena Bidino and Ricardo Tavares. 50 th Annual Seminar: held from June 22nd to 25th in London/United Kingdom. The vice president of CNseg and president of FenaPrevi, Osvaldo do Nascimento, represented the president of CNseg, Marco Antonio Rossi, in the event. 6th Latin

American

Conference

CNseg was the first supporter/ founder institution of the Principles, when they were launched in 2012, during the Rio+20. CNseg is liable for disseminating the Principles among its associating, conducting resarch, providing training, housing events and translating materials

Financial Inclusion | FELABAN/FEBRABAN: held in September 18th and 19th in São Paulo. The superintendent Maria Elena Bidino attended the event representing CNseg.

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Meeting with FIDES: held in October 23rd, the vice president of CNseg, Paulo Marraccini, represented the president of CNseg, Marco Antonio Rossi. Brazilian Entourage in the Meeting with FIDES Name

Institution

Alexandre Leal

CNseg

Brad Smith

American Council of Life Insurers – ACLI

Dirk Kempthorne

American Council of Life Insurers – ACLI

Jorge Claude

Asociación de Aseguradores de Chile – AACH

Kimberly Olson Dorgan

American Council of Life Insurers – ACLI

Leigh Ann Pusey

American Insurers Association – AIA

Maria Elena Bidino

CNseg

Mario Vela

Asociación Mexicana de Instituciones de Seguros – AMIS

Mirenchu del Valle

Unión Española de Entidades Aseguradoras y Reaseguradoras – UNESPA

Paulo Marraccini

Vice-presidente da CNseg e presidente da FenSeg – Allianz Seguros

Pilar González de Frutos

Unión Española de Entidades Aseguradoras y Reaseguradoras – UNESPA

Raúl de Andrea

Asociación Peruana de Empresas de Seguros – APESEG

Recaredo Arias

Asociación Mexicana de Instituciones de Seguros – AMIS

Robert Bittar

Presidente da Escola Nacional de Seguros

Robert Neill

American Council of Life Insurers – ACLI

Samuel Monteiro dos Santos Jr.

Bradesco Seguros

2nd IAIS Annual Conference: held from October 20th to 25th in Amsterdam/Netherlands.

Brazilian Entourage of the IAIS Annual Conference Name

Institution

Alexandre Leal

CNseg

Cesar Serra

ANS

Daniel Schtruk

ANS

Fernanda Chaves

CNseg

Maria Elena Bidino

CNseg

Natalie Hurtado

Susep

Paulo Marraccini

Vice President of CNseg and President of FenSeg

Robert Bittar

President of the National School of Insurance

Roberto Westenberguer

Superintendent of Susep

Samuel Monteiro dos Santos Jr.

Bradesco Seguros

Thiago Ayres

CNseg

William Chaves

Susep

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10th Microinsurance International Conference: held from November 11th to 13th, in the Mexico City, with the executives participation in the event programme. Date

Lecturer

Organization

Session

November 11th

Marco Antonio Rossi

President of CNseg and FIDES

Conference Opening Panel

November 12th

Solange Beatriz P. Mendes

Chief Executive Officer of CNseg

Consumer Protection – The role played by CNseg in the consumer protection and Financial Education

November 12th

Bento A. Zanzini

Chief Executive Officer of Grupo Segurador BB e Mapfre

Microinsurance Global Approches of the Insurers

November 12th

Eugênio Velasques

Chief Executive Officer of Bradesco Seguros

Microinsurance Global Approaches of the Insurers

November 12th

Diego Azevedo

Zurich Brasil Seguros

Microinsurance Global Approaches of the Insurers

November 13th

Rodolfo Ern

Superintendent of Bradesco Seguros

Distribution by Retail Channels / Banking Correspondents

Institutional Meetings Held

Date April 24th

Institution | Local La Positiva Seguros | Lima, Peru Associação Peruana de Empresas de Seguros – APESEG

September 18th

University of Cambridge | Londres

September 22nd

Consumers International – CI | Londres

September 23rd

September 24th

Lloyd’s | Londres Financial Ombudsman Service | Londres RSA Group | Londres Association of British Insurers – ABI | Londres

October 1st

London School of Economics – LSE | Londres

October 2nd

Consumers International – CI para América Latina e Caribe | Santiago, Chile

Translations SUREM promoted the translation of 15 reports and produced 6 executive summaries of documents, scientific articles and communicates drafted by insurance global institutions of the Brazilian market interest, such as FIDES, GFIA, IAIS, Insurance Europe, Microinsurance Network, The Geneva Association, among others. The documents may be accessed on the CNseg Portal.

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Highlighs Lines with greater representativeness in premiums volume:

Motor with 48.1% of the total and income of R$

31,4 billion Property

with 14% of the total and income of R$

9,2 billion DPVAT

with 13% of the total and income of R$

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FenSeg promoted 15 events that registered

1,080 attendees,

clarifications on Losses Adjustments, Extended Guarantee Insurance, destination of the end of life vehicles, management of contaminated areas, overview of the market , among other.

associated insurers

Lines that stood out in 2014, in relation to the growth: Rural Insurance

26.6â&#x20AC;&#x2020;%

Home/Housing

Credidt and Guarantee

20.7â&#x20AC;&#x2020;%

12â&#x20AC;&#x2020;% fenseg

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Another year of important growth In 2014, the General Insurance segment amounted to R$65.3 billion in written premiums,surpassing by 7.8% the total amount of 2013. The flagship remained the motor insurance with premiums volume amounting to R$31.4 billion, representing a 7.3% increase on the values for the same period of the previous year and 48.1% share of the market total premium. Significant was also the growth of the rural insurance, whose premiums amounted to R$2.9 billion, representing a 26.6% increase compared to 2013. Another highlight was the home/housing insurance with an increase of 20.7% in 2014 and premiums amounting to R$2.6 billion against R$2.2 billion in the previous year. For 2015, despite of difficulties to be faced by the economy, the market expects to maintain the growth of written premiums in lower percentages. The investments intended for the Olympic Games to be held in 2016 and the amendments to the legislation, which allowed including the legal guarantee in the fiscal foreclosures, will remain guiding the growth of the guarantee insurance portfolio. As regards the motor portfolio, it should register growth similar to that registered in 2014. It is worth emphasizing that the rural insurance portfolio will remain to depend on funds allocation in the subsidy to the premium of farmers. As regards 2015, is provided for allocation of R$660 million for this kind of subsidy. With respect to all indemnities paid during 2014, whose total amounted to R$34.1 billion and representing a 12.5% increase against R$30.3 billion paid in 2013, it may be highlighted the following: The indemnities paid in the motor line, which were equivalent to 57.6% of this total and reached the amount of R$19.6 billion, 13.4% higher if compared with the total amount of R$17.3 billion paid in 2013; and The indemnities paid in Cargo Transit and Property Risks that amounted to R$1.8 and

R$4.8 billion, with 17.1%

increase and 15.6%, respectively, in relation to 2013. The year 2014 stood out by disclosing the various lines that compose the General Insurance segment, through lectures and seminars held, described in the Chapter.

Paulo Miguel Marraccini FenSeg's President

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FenSeg The purpose of the Brazilian General Insurance Federation â&#x20AC;&#x201C; FenSeg, with principal business office in Rio de Janeiro, is to convene and represent its associates, including before the Government, seeking to strengthen the economic segments under its authority and its relationships with the society, so that to contribute for the economic and social development of the Country.

Its purpuses are the following: n

exercising the political and institutional representation of the General Insurance segments;

promoting the permanent defense of interests of the segment represented before the market, government, institutions and further entities;

representing the associates judicially or extrajudicially;

operating to create and improve laws, standards and interaction and cooperation with authorities and institutions of the civil society, within the scope of its operation;

establishing and implementing policies aiming at developing the market, within the scope of its operation;

supporting and developing actions to introduce public and private policies of interest of the segment represented;

promoting the integration among the associates;

appointing or designating representatives before public and private bodies, within the scope of its operation;

developing research and projects, within the scope of its operation;

developing programme for professional training, qualification and certification;

disseminating amongst associates relevant information on subject matters inherent to its operation;

promoting the dissemination of actions taken by the segment and producing material aiming at disclosing and improving the institutional image;

promoting and holding events;

constituting and coordinating technical committees and working groups;

enforcing the Code of Ethics and implementing self-regulation actions;

meeting the requests made by its associates in order to guide initiatives or arrangements relating to the exercise of its own activities;

creating and keeping the structures that are essential to achieve its goals and to satisfy the associates needs; and

carrying out and providing services to the asociates, upon previous analysis and approval by the Board of Directors of the Central of Services and Protection to Insurance of CNseg

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Executive Board of FenSeg | 2014 President Paulo Miguel Marraccini

Allianz Seguros S.A.

Vice Presidents Carlos Alberto de Figueiredo Trindade Filho

Sul América Companhia Nacional de Seguros

Luiz Alberto Pomarole

Porto Seguro Cia. de Seguros Gerais

Marcos Eduardo dos Santos Ferreira

Grupo Segurador BB e Mapfre

Tarcisio Jose Massote de Godoy

Bradesco Auto/RE Cia. de Seguros

Directors Antonio Eduardo de Figueiredo Trindade

Itaú Seguros S.A.

Max Thiermann

Allianz Seguros S.A.

Francisco Caiuby Vidigal Filho

Marítima Seguros S.A.

Gustavo Heinrich

J.Malucelli Seguradora S.A.

Helio Hiroshi Kinoshita

Mitsui Sumitomo Seguros S.A.

Hyung Mo Sung (up to October 2014)

Zurich Minas Brasil Seguros S.A.

Luis Henrique Meirelles Reis (October 2014 to December 2014)

Zurich Minas Brasil Seguros S.A.

João Francisco Silveira Borges da Costa

HDI Seguros S.A.

Juan Pablo Barahona Flores

Liberty Seguros S.A.

Luis Felipe Smith de Vasconcellos

Tokio Marine Seguradora S.A.

Renato Oliveira (up to February 2014)

Luizaseg Seguros S.A.

Ricardo Cruz Barreto (March 2014 to December 2014)

Luizaseg Seguros S.A.

Sidney Gonçalves Munhoz

Chubb do Brasil Cia. de Seguros

Audit Committee of FenSeg | 2014 Holder Members Laênio Pereira dos Santos

Sul América Companhia Nacional de Seguros

Marcus Vinicius Cataldo de Felippe

Seguradora Líder dos Consórcios do Seguro DPVAT S.A.

George Ricardo Martins de Souza

Companhia Excelsior de Seguros

Deputy Members Fernando Cheade

Generali Brasil Seguros S.A.

Lucio Antonio Marques

Nobre Seguradora do Brasil S.A.

Roberto de Souza Santos

Azul Companhia de Seguros Gerais

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Associates with FenSeg n

ACE Seguradora S.A.

Generali Brasil Seguros S.A.

AIG Seguros Brasil S.A.

HDI Seguros S.A.

Alfa Seguradora S.A.

HDI Gerling Seguros Industriais S.A.

Allianz Seguros S.A.

HSBC Seguros (Brasil) S.A.

Argo Seguros Brasil S.A.

Indiana Seguros S.A.

Aruana Seguros S.A.

Investprev Seguradora S.A.

Assurant Seguradora S.A.

Itaú BMG Seguradora S.A.

Atlântica Companhia de Seguros

Itaú Seguros de Auto e Residência S.A

Austral Seguradora S.A.

Itaú Seguros S.A.

Axa Seguros

J. Malucelli Seguradora S.A.

Azul Companhia de Seguros Gerais

Liberty Seguros S.A.

Banestes Seguros S.A.

Luizaseg Seguros S.A.

Berkley International do Brasil Seguros S.A.

Mapfre Affinity Seguradora S.A.

Bradesco Auto/RE Companhia de Seguros

Mapfre Seguros Gerais S.A.

Bradesco Seguros S.A.

Mitsui Sumitomo Seguros S.A.

Brasilveículos Companhia de Seguros

Nobre Seguradora do Brasil S.A.

Caixa Seguradora S.A.

Pan Seguros S.A.

Cardif do Brasil Seguros e Garantias S.A.

Porto Seguro Cia. de Seguros Gerais

CESCEBRASIL Seguros de Garantias e Crédito S.A.

Pottencial Seguradora S.A.

Chubb do Brasil Cia. de Seguros

QBE Brasil Seguros S.A.

Coface do Brasil Seguros de Crédito Interno S.A.

Royal & Sunalliance Seguros (Brasil) S.A.

Companhia de Seguros Aliança da Bahia

Sancor Seguros do Brasil S.A.

Companhia de Seguros Aliança do Brasil

Companhia de Seguros Previdência do Sul

Companhia Excelsior de Seguros

Companhia Mutual de Seguros

Cosesp – Companhia de Seguros do Estado

de São Paulo Crédito Y Caución Seguradora de Crédito e

Garantias S.A.

Seguradora Brasileira de Crédito à Exportação S.A. Seguradora Líder dos Consórcios do Seguro DPVAT S.A. Suhai Seguros S.A.

Sul América Companhia de Seguros Gerais

Sul América Companhia Nacional de Seguros Swiss Re Corporate Solutions Brasil Seguros S.A.

Tokio Marine Seguradora S.A.

Usebens Seguros S.A.

Essor Seguros S.A

Virginia Surety Companhia de Seguros do Brasil

Euler Hermes Seguros de Crédito S.A.

XL Seguros Brasil S.A.

Fairfax Brasil Seguros Corporativos S.A.

Yasuda Marítima Seguros S.A.

Fator Seguradora S.A.

Zurich Seguros S.A.

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Figures | 2014 General Insurance segment EIn 2014, the General Insurance segment income amounted to R$65.3 billion, representing an increase of 7.8% in relation to the income of R$60.6 billion of 2013. As regards premiums volume, the lines with more representativeness in 2014 were the following: Motor, with 48.1% of the total and income amounting to R$31.4 billion; Property, with 14% of the total and income amounting to R$9.2 billion, and DPVAT, with 13% of the total and income amounting to R$8.5 billion. The lines that stood out in 2014, in relation to the growth, were the following: Rural Insurance (26.6%), Home/Housing (20.7%) and Credit and Guarantee (12%).

General Insurance Income per line group Insurance premium

2014/2013 Variation

2014/2010 Variation

2010

2011

2012

2013

2014

Motor

19,868.59

21,338.47

24,747.90

29,264.31

31,410.74

7.3%

58.1%

DPVAT

5,847.98

6,657.43

7,220.65

8,031.53

8,462.90

5.4%

44.7%

Property

5,659.86

6,952.36

7,213.11

8,401.04

9,145.93

8.9%

61.6%

Home/Housing

1,107.91

1,402.54

1,770.26

2,188.43

2,641.05

20.7%

138.4%

Cargo Transit

2,050.71

2,258.91

2,298.72

2,467.83

2,495.02

1.1%

21.7%

Credit and Guarantee

1,316.10

1,459.30

1,592.08

1,992.07

2,231.39

12.0%

69.5%

Extended Guarantee

2,054.29

2,255.35

2,610.02

2,914.62

3,123.22

7.2%

52.0%

743.59

927.26

1,043.63

1,218.89

1,290.51

5.9%

73.6%

1,024.40

1,234.94

1,474.66

2,285.72

2,893.34

26.6%

182.4%

Marine and Aviation

544.48

593.94

602.40

686.51

763.96

11.3%

40.3%

Others

169.49

550.20

772.68

1,104.55

834.28

-24.5%

392.2%

40,387.4

45,630.7

51,346.1

60,555.5

65,292.3

7.8%

61.7%

Liability Rural

General Insurance

Source: SES (Susep) â&#x20AC;&#x201C; Collected in March 25th, 2015

IBGE â&#x20AC;&#x201C; Colleted in December 2nd, 2014

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In R$ million and variation %

General Insurance Income per geographic region and line group 2014/ 2014/ 2013 2010 Variation Variation

Northeast

Insurance premium 2010

2011

2012

2013

2014

Motor

2,075.53

2,261.25

2,452.18

3,062.57

3,401.04

11.1%

63.9%

DPVAT

889.42

1,042.07

1,265.73

1,419.51

1,482.77

4.5%

66.7%

Property

296.27

392.59

452.71

602.58

481.68

-20.1%

62.6%

Home/Housing

105.96

129.83

162.67

201.20

245.09

21.8%

131.3%

Cargo Transit

97.94

57.90

74.98

79.55

65.47

-17.7%

-33.2%

Credit and Guarantee

49.99

80.28

96.71

102.21

107.56

5.2%

115.2%

Extended Guarantee

91.50

185.62

226.04

304.48

241.91

-20.5%

164.4%

Liability

15.79

27.21

36.81

45.77

32.18

-29.7%

103.8%

Rural

45.42

52.46

58.14

107.38

149.97

39.7%

230.2%

Marine and Aviation

15.36

19.73

25.35

25.54

23.30

-8.8%

51.6%

1.15

20.03

33.47

46.38

27.16

-41.4%

2,253.1%

3,684.3

4,269.0

4,884.8

5,997.2

6,258.1

4.4%

69.9%

Motor

12,027.67

12,789.95

15,443.52

17,684.32

18,896.79

6.9%

57.1%

DPVAT

2,787.31

3,260.69

3,333.97

3,742.37

4,011.17

7.2%

43.9%

Property

4,193.77

5,161.41

5,222.97

6,000.81

6,758.18

12.6%

61.1%

737.09

921.17

1,113.59

1,397.05

1,704.54

22.0%

131.3%

Cargo Transit

1,477.99

1,685.62

1,701.07

1,759.75

1,827.57

3.9%

23.7%

Credit and Guarantee

1,017.52

1,125.20

1,225.96

1,559.68

1,759.84

12.8%

73.0%

Extended Guarantee

1,777.72

1,747.32

2,093.42

2,300.00

2,554.13

11.0%

43.7%

Liability

652.96

783.44

881.13

1,018.18

1,095.22

7.6%

67.7%

Rural

331.18

361.33

453.44

847.62

1,046.81

23.5%

216.1%

Marine and Aviation

477.62

413.22

441.55

592.05

678.15

14.5%

42.0%

Others

168.27

448.45

626.43

919.11

713.47

-22.4%

324.0%

Total in the Southeast Region

25,649.1

28,697.8

32,537.0

37,821.0

41,045.9

8.5%

60.0%

Motor

1,738.16

1,867.11

1,759.09

2,232.35

2,492.68

11.7%

43.4%

DPVAT

567.48

641.27

716.48

766.10

781.41

2.0%

37.7%

Property

259.70

310.20

356.10

405.76

480.22

18.4%

84.9%

Home/Housing

85.59

126.43

218.68

244.03

268.39

10.0%

213.6%

Cargo Transit

27.74

26.58

31.40

50.91

50.17

-1.5%

80.9%

Credit and Guarantee

124.43

97.80

112.81

116.41

129.93

11.6%

4.4%

Extended Guarantee

84.68

96.38

102.42

74.98

79.21

5.6%

-6.5%

Others Total in the Northeast Region

Central-West

Southeast

Home/Housing

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Continuação Insurance premium 2010 Liability

2013

2014

23.30

29.34

37.80

35.89

-5.0%

264.9%

170.56

220.54

256.07

444.25

508.92

14.6%

198.4%

18.51

7.27

18.44

12.90

15.54

20.5%

-16.0%

0.00

10.74

25.78

29.24

20.47

-30.0%

Total in the Central-West Region

3,086.7

3,427.6

3,626.6

4,414.7

4,862.8

10.2%

57.5%

Motor

421.21

442.02

475.90

611.10

652.82

6.8%

55.0%

DPVAT

292.49

310.17

427.20

446.16

468.39

5.0%

60.1%

Property

111.09

126.13

135.37

153.47

165.08

7.6%

48.6%

Home/Housing

20.44

25.15

30.48

39.94

48.81

22.2%

138.7%

Cargo Transit

40.55

40.36

31.67

44.13

40.05

-9.2%

-1.2%

Credit and Guarantee

5.82

12.27

12.01

15.26

20.24

32.6%

247.9%

Extended Guarantee

15.33

25.98

38.61

43.53

14.88

-65.8%

-3.0%

3.00

7.38

6.12

7.52

8.26

9.8%

175.4%

11.83

15.74

21.67

42.80

65.89

54.0%

456.7%

Marine and Aviation

5.72

4.72

5.52

5.68

7.68

35.2%

34.3%

Others

0.00

5.97

11.04

14.21

9.31

-34.5%

927.5

1,015.9

1,195.6

1,423.8

1,501.4

5.5%

61.9%

Motor

3,606.03

3,978.14

4,615.72

5,673.96

5,967.42

5.2%

65.5%

DPVAT

1,311.28

1,403.23

1,477.27

1,657.40

1,717.32

3.6%

31.0%

Property

799.03

940.84

1,045.95

1,238.42

1,260.78

1.8%

57.8%

Home/Housing

158.83

199.95

244.84

306.21

374.22

22.2%

135.6%

Cargo Transit

406.49

394.96

459.60

533.49

511.76

-4.1%

25.9%

Credit and Guarantee

117.90

106.06

137.51

185.51

213.07

14.9%

80.7%

Extended Guarantee

85.05

199.89

149.53

191.62

233.09

21.6%

174.1%

Liability

62.00

82.89

89.09

109.35

118.95

8.8%

91.9%

461.00

585.57

685.33

843.66

1,121.70

33.0%

143.3%

27.28

22.51

39.42

38.22

39.30

2.8%

44.1%

0.07

64.74

75.96

95.61

63.86

-33.2%

93,255.4%

7,035.0

7,978.8

9,020.2

10,873.5

11,621.5

6.9%

65.2%

Marine and Aviation Others

North

2012

9.84

Rural

Liability Rural

Total in the North Region

South

2011

2014/ 2014/ 2013 2010 Variation Variation

Rural Marine and Aviation Others Total in the South Region Brazil

40,387.4

45,630.7

51,346.1

60,555.5

Sources: SES (Susep) – Collected in March 25th, 2015; IBGE – Collected in December 2nd, 2014 Note: The values not catalogued in geographic regions and abroad are represented by the group “Others”, since they do not present significant figures.

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65,292.3

7.8%

61.7%

In R$ million and variation %

General Insruance losses per line group Loss occurred

2014/2013 Variation

2014/2010 Variation

2010

2011

2012

2013

2014

Motor

11,958.56

13,598.79

14,961.84

17,299.08

19,625.69

13.4%

64.1%

DPVAT

2,548.09

2,909.90

3,098.16

3,494.63

3,682.06

5.4%

44.5%

Property

2,509.16

3,642.59

4,056.24

4,184.68

4,839.11

15.6%

92.9%

145.72

395.53

716.14

548.71

374.59

-31.7%

157.1%

1,211.55

1,241.51

1,432.33

1,517.91

1,777.23

17.1%

46.7%

Credit and Guarantee

202.96

226.05

725.45

648.76

679.55

4.7%

234.8%

Extended Guarantee

273.56

312.50

350.44

409.94

473.14

15.4%

73.0%

Liability

239.80

261.30

411.31

508.35

760.41

49.6%

217.1%

Rural

235.99

477.06

740.20

801.05

1,261.00

57.4%

434.3%

Marine and Aviation

303.74

335.19

656.09

578.08

367.45

-36.4%

21.0%

Others

222.33

14.35

324.32

348.33

280.30

-19.5%

26.1%

19,851.46

23,414.76

27,472.53

30,339.52

34,120.51

12.5%

71.9%

Home/Housing Cargo Transit

General Insurance

Source: SES (Susep) â&#x20AC;&#x201C; Collected in March 25th, 2015

In R$ million and variation %

Premium Ceded to Reinsurance per line group Reinsurance Premium 2010

2011

Motor

143.08

199.43

DPVAT

0.00

2014/2010 Variation

27.7%

158.7%

2013

2014

97.88

289.96

370.21

0.00

2,293.13

2,849.26

2,873.27

3,259.35

3,027.63

-7.1%

32.0%

43.48

71.29

68.67

117.12

108.99

-6.9%

150.6%

Cargo Transit

301.02

443.27

538.76

588.94

595.69

1.1%

97.9%

Credit and Guarantee

835.94

825.06

758.02

921.43

793.71

-13.9%

-5.1%

0.00

0.25

-2.10

0.00

-100%

Liability

420.78

484.77

581.96

569.14

521.39

-8.4%

23.9%

Rural

501.80

475.38

544.79

823.50

932.49

13.2%

85.8%

Marine and Aviation

505.46

491.01

533.04

436.06

496.48

13.9%

-1.8%

Others

168.02

423.84

527.38

809.95

645.90

-20.3%

284.4%

5,212.70

6,263.32

6,524.01

7,813.35

7,492.50

-4.1%

43.7%

Property Home/Housing

Extended Guarantee

General Insurance

2012

2014/2013 Variation

Source: SES (Susep) â&#x20AC;&#x201C; Collected in March 25th, 2015

In R$ million and variation %

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Premium from Coinsurance Accepted and Ceded per line group Coinsurance Premium Accepted 2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

Motor

121.12

89.06

54.09

66.12

80.77

22.1%

-33.3%

DPVAT

25.69

11.58

0.00

-100%

565.82

800.24

822.60

864.90

907.95

5.0%

60.5%

Home/Housing

29.24

39.83

47.23

53.49

46.00

-14.0%

57.3%

Cargo Transit

66.23

79.09

109.78

123.20

119.91

-2.7%

81.1%

Credit and Guarantee

69.86

120.86

95.93

146.92

213.20

45.1%

205.2%

Extended Guarantee

21.38

23.98

186.84

338.34

368.47

8.9%

1,623.1%

Liability

42.82

61.30

73.71

82.86

99.86

20.5%

133.2%

0.45

0.47

7.45

4.61

5.10

10.7%

1,040.3%

120.54

79.85

46.44

53.31

65.93

23.7%

-45.3%

55.88

88.01

138.24

46.84

157.38

236.0%

181.7%

1,119.03

1,394.26

1,582.31

1,780.59

2,064.56

15.9%

84.5%

2014/2013 Variation

2014/2010 Variation

Property

Rural Marine and Aviation Others General Insurance

Premium from Coinsurance Ceded 2010

2011

2012

2013

2014

Motor

121.78

87.63

54.47

66.62

81.39

22.2%

-33.2%

DPVAT

0.00

464.53

752.92

697.88

855.75

957.56

11.9%

106.1%

Home/Housing

30.64

40.34

46.93

59.86

46.10

-23.0%

50.4%

Cargo Transit

62.56

79.52

111.34

122.41

129.26

5.6%

106.6%

Credit and Guarantee

105.55

135.95

126.11

166.21

203.23

22.3%

92.5%

Extended Guarantee

21.39

27.71

223.99

384.84

394.38

2.5%

1,743.9%

Liability

40.33

70.31

77.06

80.64

101.62

26.0%

152.0%

1.12

0.58

7.88

5.79

4.64

-19.9%

316.0%

Marine and Aviation

74.63

89.77

37.02

49.95

73.20

46.5%

-1.9%

Others

51.96

74.66

75.48

45.19

193.42

328.0%

272.3%

974.48

1,359.39

1,458.17

1,837.25

2,184.79

18.9%

124.2%

Property

Rural

General Insurance

Source: SES (Susep) â&#x20AC;&#x201C; Collected in March 25th, 2015

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Motor Insurance The Motor group registered in 2014, premiums income amounting to R$31.4 billion, the equivalent to a 7.3% increase, if compared to the R$29.3 billion income of 2013.

Premium and share of the major lines – Motor Insurance Insurance Premium 2010 Motor – Hull Facultative Liability

2011

2012

2013

2014

15,134.28 15,019.68 17,407.68 20,547.70 21,864.29

2014/ 2014/ 2013 2010 Variation Variation

General Insurance share % 2010 2011 2012 2013 2014

6.4%

44.5%

37.5% 32.9% 33.9% 33.9% 33.5% 10.8% 10.4% 10.8% 10.9% 10.8%

4,357.47

4,726.80

5,528.74

6,608.43

7,054.18

6.7%

61.9%

0.00

1,167.13

1,314.01

1,528.06

1,902.33

24.5%

0.0%

2.6%

2.5%

2.9%

323.88

358.28

417.98

486.96

513.16

5.4%

58.4%

0.8%

Guarantee Extension – Motor

50.07

57.68

54.50

66.47

53.24

-19.9%

6.3%

0.1%

Other lines

2.90

8.91

24.99

26.69

23.54

-11.8%

712.9%

0.0%

Assistance and others coverages – Motor Personal Accidents for Passengers

Motor

19,868.59 21,338.47 24,747.90 29,264.31 31,410.74

7.3%

58.1%

49.2% 46.8% 48.2% 48.3% 48.1%

General Insurance

40,387.40 45,630.70 51,346.11 60,555.50 65,292.35

7.8%

61.7%

100%

In R$ million and variation %

Source: SES (Susep) – Collected in March 25th, 2015 Note: “Other lines” includes the further lines that compose the Motor group, but does not present significant values.

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169 888

Property Insurance The Property group registered in 2014 growth of 8.9%, with income amounting to R$9.2 billion against R$8.4 billion in 2013.

Premium and share of the major lines – Property Insurance Insurance premium

2014/ 2014/ 2013 2010 Variation Variation

General Insurance share %

2010

2011

2012

2013

2014

Named and Operational Risks

1,324.47

1,539.89

1,659.52

1,930.66

2,302.97

19.3%

73.9%

3.3%

3.4%

3.2%

3.5%

Homeowners

1,259.26

1,443.48

1,658.96

2,037.49

2,248.59

10.4%

78.6%

3.1%

3.2%

3.4%

1,588.34

1,742.10

2,001.10

2,039.95

1.9%

42.9%

3.5%

3.4%

3.3%

3.1%

1,128.67

1,160.38

1,262.76

1,416.40

12.2%

48.4%

2.4%

2.5%

2.3%

2.1%

2.2%

Comprehensive Business 1,427.20 Coverage Miscellaneous 954.35 Risks

2010 2011 2012 2013 2014

Engineering Risks

456.44

933.23

583.88

662.18

577.91

-12.7%

26.6%

1.1%

2.0%

1.1%

0.9%

Other Lines

238.14

318.75

408.27

506.85

560.12

10.5%

135.2%

0.6%

0.7%

0.8%

0.9%

5,659.86

6,952.36

7,213.11

8,401.04

9,145.93

8.9%

61.6%

14.0% 15.2% 14.0% 13.9% 14.0%

40,387.40 45,630.70 51,346.11 60,555.50 65,292.35

7.8%

61.7%

100%

Property General Insurance

100%

In R$ million and variation %

Source: SES (Susep) – Collected in March 25th, 2015 Note: “Other lines” includes the further lines that compose the Property group but does not present significant values.

Premium and share of the line – Extended Guarantee Insurance premium

Extended Guarantee General Insurance

General Insurance share %

2010

2011

2012

2013

2014

2,054.29

2,255.35

2,610.02

2,914.62

3,123.22

7.2%

52.0%

5.1%

4.9%

5.1%

4.8%

40,387.40 45,630.70 51,346.11 60,555.50 65,292.35

7.8%

61.7%

100%

Source: SES (Susep) – Collected in March 25th, 2015

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2014/ 2014/ 2013 2010 Variation Variation

chapter 4 | fenseg

2010 2011 2012 2013 2014

In R$ million and variation %

Cargo Insurance The Liability lines associated with this segment accounted premiums in 2014 in the amount of R$1.1 billion, the equivalent to 44.3% of the total. The Cargo Transit insurance accounted R$2.5 billion, being R$1.1 billion for Liability, R$844 million or National Cargo Transit (33.8%) and R$502 million for International Cargo Transit (20.1%).

Premium and share of the major lines – Cargo Insurance Insurance premium

2014/ 2014/ 2013 2010 Variation Variation

General Insurance share %

2010

2011

2012

2013

2014

National Cargo

610.36

745.89

723.50

843.24

844.33

0.1%

38.3%

1.5%

1.6%

1.4%

1.3%

Liability – Land Transit Carrier

588.35

679.28

672.87

689.28

710.64

3.1%

20.8%

1.5%

1.3%

1.1%

International Cargo

432.54

465.48

533.84

515.91

502.29

-2.6%

16.1%

1.1%

1.0%

0.9%

0.8%

Liability – Cargo Diversion

242.62

273.46

300.30

338.12

366.46

8.4%

51.0%

0.6%

20.45

23.00

27.53

30.79

28.13

-8.6%

37.5%

0.1%

0.0%

Other Lines

156.40

71.81

40.67

50.48

43.17

-14.5%

-72.4%

0.4%

0.2%

0.1%

Cargo

2,050.71

2,258.91

2,298.72

2,467.83

2,495.02

1.1%

21.7%

5.1%

5.0%

4.5%

4.1%

3.8%

General Insurance

40,387.40 45,630.70 51,346.11 60,555.50 65,292.35

7.8%

61.7%

100% 100% 100% 100% 100%

Liability – International Transit Carrier – Cargo

2010 2011 2012 2013 2014

In R$ million and variation %

Source: SES (Susep) – Collected in March 25th, 2015 Note: “Other lines” includes the further lines that compose the Property group but does not present significant values.

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The regulation of the technical committes

Technical Committees

provides for, among other requirements, that:

The technical committees composed by

the committees will count on, at most, 15

practitioners from insurance companies, are skilled advisory

permanent members; t

bodies

FenSeg,

with

the

committees will be elected for a thre-year

following duties: to evaluate the impact of regulations published, suggesting procedures

the presidents and members of the term;

the member who does not attend more

recommendations; analyze matter and develop

than three consecutive meetings, or half

technical studies in the several insurance

of the meetings held during a period of

lines ; answer the questions made by the

12 months, will become hindered, being

insurance companies and further entities;

suspended your term;

submit to the Executive Board actions that

the meetings of the committees will be

satisfy the interests of market; hold seminars

held in ordinary basis, unless special

and workhops on themes of interest of the

situations, at least once a quarter and,

practitioners from insuers, policyholders and

in extraordinary basis, where convened

regulatory agencies; evaluate the need to carry

by its president, the Executive Board of

out programmes for training and qualificating

FenSeg or upon the members requests.

practitioners of different insurance areas; appoint representatives to attend events and

In 2014 FenSeg held 163 meetings in

meetings on themes within its operation scope.

11 committees and 9 subcommittees, with 2,172 attendees who discussed and analyzed around

subject

matters

considered

importants.

Committee on Legal Affairs President: ValĂŠria Camacho Martins Schmitke

163 meeting were held in 11 committees and 9 subcommittees, with 2,172

Zurich Seguros Meetings Held: 9 Number of Members: 15 Guests: 10

attendees who discussed

Major subject matters:

and analyzed around 90

FenSeg, monitoring the themes, in order to

It assists the further technical committees of

subject matters considered

solve divergences and suggest adoption of

important.

monitored by the committee in 2014, we may

legal measures. Among the subject matters highlight the following: the Law of Vehicles Dismantling; Anti-Corruption Law; Register of Drivers in the cargo insurance; issuance of Waiver of Subrogation Right (DDR) Letters.

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chapter 4 | fenseg

Committee on Motor

indexes of vehicles robbery and theft, but also by the possibility to

President: Eduardo Stefanello Dal Ri

enable the regulation of a popular insurance for motors, including

Sul América Seguros

providing the use of used parts with comproved origin, among other

Meetings Held: 12

measures, that will allow that owners of vehicles with more than 5

Number of Members: 15

years of use have access to the insurance to protect its property.

Guests: 8 Subcommittee within the scope of the Committee on Motor Major subject matters:

Subcommittee on Central of Bonus

The approval in January 2014, by the state

Coordinator: Alcino Bandeira

of São Paulo, of the Law 15276 providing for

Yasuda Marítima Seguros

the destination of end of life vehicles and its regulation through the Decree 60150,

Subcommittee on Losses

February 13th, 2014 that, together with the

Coordinator: Abelardo de Queiroz Guimarães Filho

approval by the Federal Government of the

Bradesco Auto/RE Companhia de Seguros

Law 12977, dated May 22nd, 2015, regulates the vehicles dismantling. The estimated

Subcommittee on Prevention and Fight Against Fraud

period for its regulation ends in May 2015,

Coordinator: Rosemeire Gonzaga

with a favorable outlook to the Motor line,

Porto Seguro Cia de Seguros Gerais

not only by the expectation to reduce the

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Committee on Property Risks | Mass President: Danilo Silveira Grupo Segurador BB e Mapfre

At the end of 2014, it promoted an event on Engineering Risks Loss Adjustment, where were discussed the several themes

Meetings Held: 10

of the segment interest presented by loss

Number of Members: 15

adjustments experts and risk underwriting

Guests: 7

experts.

Major subject matters:

Committee on General Liability

Statistics: Statistics focused on home/housing insurance are being

President: Marcio João Guerrero

developed to identify the Index of Penetration of the Home/Housing

HDI Gerling

Product all over the Country. The results will be the basis for an opinion

Meetings Held: 8

by the practitioners of the market in the press and the consumer in

Number of Members: 15

general, when approching such segments.

Guests: 09

Good Practices: The committee is drafting the Good Practices Guide, to be launched in the first semester of 2015. The work is being developed

Major subject matters:

based on the further guides already drafted by FenSeg, that is, through

a clear and friendly language, aiming thus to guide the consumer.

Viability Study; n

Committee on Property Risks | Major Risks President: Maurício Cseh

National Record of Losses (RNS) – Susep Circular 491 – Difficult to present breakdown of premiums per coverages;

Susep Public Hearing for D&O Insurance

ACE Seguradora Meetings Held: 10

Subcommittee within the scope of the

Number of Members: 15

Committee on General Liabilityd

Guests: 06

Subcommittee on Financial Lines Coordinator: Gustavo Galrão

Major subject matters:

Argo Seguradora

ISOPAINEL: The committee developed studies which allowed pricing and accepting risks that use this material in their works. Concluding the

Subcommittee on Liability Losses

work, the committee promoted an event in November 2014, of which

Coordinator: Sergio Ricardo Tereskovac

took part insurers, reinsurers, insurance brokers and manufacturers.

Committee on Engineering Risks President: Francilene Rodrigues de Freitas Grupo Segurador BB e Mapfre

Grupo Segurador BB e Mapfre

Committee on Credit and Guarantee President: Rogério Guede Vergara

Meetings Held: 11

Grupo Segurador BB e Mapfre

Number of Members: 15

Meetings Held: 9

Guests: 07

Number of Members: 15 Guests: 05

Major subject matters: The committee developed studies of several themes of the market

Major subject matters:

concern, such as:

The Susep Circular 477/13 already in force,

Containment, Sanitation and Emergency Expenses;

which replealed the Susep Circular 232/04, the

Manufacturer’s Faulty Design Clause;

market became more competitive and enabled

International Wordings.

the increase in written premius. The Circular

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chapter 4 | fenseg

publication enabled the understanding with the Office of the General Counsel to the Federal Treasury (PGFN) aiming to review the internal acts that regulate, within the scope of that organism, the legal guarantee acceptance. The segment was also covered with the inclusion of provision in the Law of Fiscal Foreclosures, which included the guarantee insurance among the modalities accepted to ensure the fiscal foreclorures. Considering that the cost of the guarantee insurance is below the cost of bank guarantee, it is expected that this line shows significant growth in 2015. The Committee on Credit and Guarantee Risks developed, also in 2014, the Guide of Good Practices for the Guarantee Insurance, to be distributed in 2015.

Committee on Extended Guarantee President: Guilherme Dutra Marques ItaĂş Seguros Meetings Held: 11 Number of Members: 12 Guests: 03 Major subject matters: Extended Guarantee Insurance The

creation

the

insurance

representative, provided for in the regulation of insurance operations performed through retail organizations, aimed to make more

Committee on Home/Housing Insurance

transparent the placement of these products

President: Eduardo Matos de Brito

through such channel. In the extended

Caixa Seguradora

guarantee insurance, was developed and

Meetings Held: 10

launched, in the state of Minas Gerais, an

Number of Members: 12

advertise campaign using the printed, radio

Guests: 02

and tv media. The target was to divulge the measures included in the standards

Major subject matters:

published in order to allow that the sales

The committee reviewed the technical principles provided for the

become more transparent. This is a process

Resolution 205/2009, and the results will be concluded in 2015 in

that will depend on the continuous training

order to present suggestions to Susep.

of sales force, since the segment turnover is extremely high.

Pre- and Post-Sales Primer: The studies were developed in 2014 to be divulged in 2015.

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175 888

which R$300 million were intended for

Committee on Rural Insurance

granting subsidy to the Rural Insurance

President: Luiz Roberto Paes Foz

premium; and

Swiss Re Seguros Meetings Held: 12 Number of Members: 13

The Ministry of Planning, Budget and

Management (MPOG) did not release the funds within the estimated time, preventing

Major subject matters:

MAPA to make available their systems so that

Subsidy to the Rural Insurance Premium: Since the implementation

the insurers may use the values of subsidies

of the Subsidy Programme to the Rural Insurance Premium (PSR â&#x20AC;&#x201C;

to the policies agreed and issued in 2014,

Law 10823/2004), insurers are facing huge difficulties to receive the

wich were the subject of premiums transfer

insurance premiums relating to the Federal Government share in

to the reinsurers and with claims incurred

the insurance operations included in such Programme. From 2011

and/or reported by part of the farmers.

to 2013, the Ministry of Agriculture, Livestock and Supply (MAPA) released part of the resources at the beginning of these years and

As it can be seen, insurers are facing

other part at the end, thus undermining the financial outcome of

a problem of huge financial repercussion

the insurers due to the reinsurance and losses payment, without the

(Premiums not received of the Subsidy and

counterpart in the timely and full receipt of premiums of the policies

Losses Incurred and Reported), which affects

issued by the insurance market.

directly their cash flows and submit the fact

However, in 2014 the situation became more dramatic, with regard to receipts of premiums by the Federal Government, as below:

to irreversible financial losses, since MAPA alleges that it is unable to count on that value, under the allegation that the Law 10823/2003

Although the subsidy in the amount of R$400 million to the

provides that economic subsidies must be

premiums of Agricultural Insurance is included in the Union budget,

fully paid in the financial year the insurance

the insurers received only R$10 million, approximately, being the

contract was agreed.

remaining R$390 million already committed and provided for being released by MAPA in the coming months; n

It is worth highlighting that the problem is not, in any way, associated with technical

The Congress, in December 23rd, 2014, approved the Bill 32/14,

aspects, but politicians, leading the Executive

which originated the Law 13077, of December 30th, 2014, providing

Board of FenSeg to recommend joint action

for opening the Union Budget and makes available, in favor of

of FenSeg and CNseg before government

MAPA, additional credit in the amount of R$310,186,453.00, of

organisms, aiming at releasing the funds which the insurers are entitled. Last but not least, it is worth emphasizing tht the non-releasing of the subsidy to farmers, by the Union, will represent a loss in credibility of ther programme and the possibility of resistance by the insurers to operate in this insurance segment whose premiums in 2014, amounted to R$1.45 billion. The proposal being discussed by the MAPA is to use founds from 2015 Budget, amounting to R$660 million to pay the values that were not authorized in 2014, which, if additional credit does not occur, will commit almost 50% of the funds provided for in the 2015 Budget.

176

capĂtulo 4 | fenseg

Committee on Cargo

The second stage, which provides for obtaining the shipments

President: Paulo Robson Alves

directly from the Federal Revenue Service, is expected to be held

Zurich Seguros

during 2015, and will make the supervision more agile and effective,

Meetings Held: 12

all over national territory, of Liability â&#x20AC;&#x201C; Land Transit Carrier (RCT-RC),

Number of Members: 15

by ANTT and Federal Police.

Major subject matters:

Subcommittee within the scope of the Coommittee on Cargo

Registration in Cargo Transit: In 2014,

Subcommittee on Aviation Insurance and Subcommission on

a Working Group was established with

Marine Hull

representatives

Coordinator: Carlos Eduardo Polizio

FenSeg,

CNseg

and

National Land Transportation Agency (ANTT)

Grupo Segurador BB e Mapfre

in order to develop a system for obtaining information on f Electronic Bills of Lading

Subcommission on Cargo Losses

able to provide the issuance of registrantions

Coordinator: Andre Lira

before the shipment of the goods.

Grupo Segurador BB e Mapfre

The first stage of the project, completed in 2014, aimed to enable the supervision by

Subcommission on Cargo Risks Management

ANTT of the Liability â&#x20AC;&#x201C; International Transit

Coordinator: Rafael Bruno Botaro

Carrier (RCT-VI) insurance, thus preventing

Swiss Re Seguros

the evasion of premiums of that insurance.

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Chambers, Commissions, Councils and Committees

GTechnical Group

Participation of FenSeg in chambers, commissions, councils,

Representative: Carlos Alberto Trindade

committees and working groups of other entities, in addition to those

Sul América e

already mentioned in Chapter 3 | CNseg:

Antonio Carlos Gonçalves

Silva

Wage Variation Compensation Fund | FCVS

Advisor

Curator Council

Committee on Resources

Holder Member: José Lopes Coelho

Holder Member: Antonio Carlos

Gonçalves Silva

Deputy Member: Carlos Alberto Trindade

Advisor

Deputy Member: Carlos Alberto Trindade

Caixa Seguradora Sul América

Sul América

Ministry of Agriculture, Livestock and Supply | MAPA Sectorial Chamber of the Productive Chain of the Soil Holder Member: Glaucio Nogueira Toyama

Grupo Segurador BB e Mapfre Deputy Member: Marcio Marttinatti

Allianz

Thematic Chamber on Agricultural Insurance Holder Member: Neival Rodrigues Freitas

FenSeg

Deputy Member: Joel Gomes da Silva Junior

FenSeg

International Entities International Union of Marine Insurance | IUMI The filliation of FenSeg with International Union of Marine Insurance (IUMI), has the purpose to facilitate the exchange of information among its associates and the international insurers and reinsurers, and also provide the cooperation with organisms and entities intended for the marine activity. International Association of Engineering Insurers | IMIA According to proposal by the Committee on Property Risks, FenSeg, since 208, afilliated with International Association of Engineering Insurers (IMIA), forum to promote knowledge and best practices in the engineering insurance field.

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Events held Events 2014

Local

Date

Partic.

1. 1. Risks Analysis of Underground Works Risks analysis of tunneling building, where were approached the challenges, state of the art and trends of Risk Assessment for underground works, with emphasis on tunnels built by TBM (Tunnel Boring Machine) and NATM (New Austrian Tunneling Method) methods. Lecturer: Marcio Santos – Engineer from Liberty Seguros

Sindseg SP Auditorium

February 12th, 2014

2. Management of Contaminated Sites CEssential principles for Management of Environmental Liabilities in Contaminated Sites, addressing technical and legal aspects that govern the relation between the stakeholders and challenges and opportunities the Law 13577/SP and its Decree 59263 can offer to the environmental market of the state of São Paulo. Lecturer: Alexandre Maximiano – Technical Director of Tecnohidro Projetos Ambientais

Sindseg SP Auditorium

April 15th, 2014

3. The Maritime Insurance in the 21st Century – Marine Loss Adjustments RYork and Antwerp X Rules of Beijing Private Average and General Average Piracy – New Trends Costa Concordia – Maersk Alabama (MOL) – movies) Lecturer: Commander Rucemah Leonardo Gomes Pereira – Rucemah & Filhos

Sindseg SP Auditorium

May 15th, 2014

4. IUMI International Meting – Spring Meeting Current overview and challenges of cargo insurance in Brazil and worldwide, in additon to the importance of risks management for the segment. Lecturers: VValdo Alves da Silva – Tokio Marine, Amilcar Spencer – Chubb and Christian Smera – Smera e Associados

Sindseg SP

May 22nd, 2014

100

5. 1st Workshop on Salvage with participation of Detran/SP APresentation of Ordinance 1218/2014 establishing the classification of damages from accidents, procedures for settlement, transfer and settle of vehicles, according to Contran 362/2010. Questions for clarification of the Law 15276/2014, which provides for the destination of end of life vehicles. Mediator: Adhemar Fujii – FenSeg Advisor. Lecturer: Israel Souza – Director of Detran/SP and Cicero – Legal Advisor of Detran/SP

Sindseg SP

July 14th, 2014

6. Launch of Advertising Campaign on Extended Guarantee Insurance The campaign aimed at generating greater visibility to the continuous actions by CNseg/FenSeg, with the purpose to bring together the insurance market and the society, and clarify the concept of the Extended Guarantee Insurance Compaign regarding the operation of the product from the new standard of Susep.

Sindseg SP

August 8th, 2014

7. 1st Seminar on Salvage with participation from Denatran/SP Despite the Ordinance 1218/2014 is effective as of August 1st, Detran/SP agreed to wait until September 1st to comply with the regulation. During this meeting, there was a new round of clarification on the Law 15276/2014 and the drafting of PMG reports, based on Contran Resolution 362/2010. Lecturer: Adhemar Fujii – FenSeg Advisor Participation: Israel Souza – Director of Detran/SP

Sindseg SP

August 26th, 2014

8. 2nd Workshop on Salvage with participation of Detran/SP Event held to evaluate the compliance with the procedures provided for in the Ordinance 1218/2014, on salvage transfer. New opportunity to clarify questions on how to fill the PMG report, based on the Resolution 362/2010. Lecturer: Adhemar Fujii – FenSeg Advisor Participação: Israel Souza – Director of Detran/SP and Joana Nunes – Representative of the Vehicle Operational Management of Detran/SP

Sindseg SP

October 1st, 2014

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Continuação

Events 2014

Local

Date

Partic.

9. 1st Workshop with Auctioneers with participaton of Detran/SP Event held from demand of the insurance market during the 2nd Workshop on Salvage, in order to answer questions about the Law 15276/2014. Lecturer: Adhemar Fujii – FenSeg Advisor Participation: Israel Souza – Director of Detran/SP

Sindseg SP

October 9th, 2014

10. 4th Meeting of Guarantee Insurance Market overview after the publication of Susep Circular 477/2013 Labour and Pension Coverages Amendment to the wording of Susep Circular 477/2013 by clauses created by the policyholders Loss adjustment in Susep Circular 477/2013 Lecturers: Fábio Carvalho – Pottencial, Rogério dos Santos Gonçalves – Argo, Tathiana Dotaf – J. Malluceli, João Alfredo Di Girolamo Filho – Swiss Re and Ante Damasceno – Infraero

Golden Tulip Hotel – Brasília

November 4th, 2014

120

11. General Liability Workshop To discuss the performance of the lines in the recent years Coordinator: Sidnei Batista (Távola do Saber)

FUNENSEG SP

November 18th, 2014

12. 2nd Workshop with Auctioneers with participation of Detran/SP AAfter the productive outcome of the 1st Workshop, FenSeg decided to conduct new meeting between Insurers and Auctioneers to continue the debate on the legislation of the segment. The participation of Detran/SP was essential to solve operational and technical questions, so that to adjust the procedures. Lecturer: Adhemar Fujii – FenSeg Advisor Participation: Israel Souza – Director of Detran/SP

Sindseg SP

November 25th, 2014

13. Isopainel - Acceptance and Underwriting – Insurance Market Overview To discuss important aspects the exposure of risks which use Isopainel in their buildings, seeking the best practices to enable the pricing and underwriting Lecturers: Anderson Ortiz – CProducts Coordinator of Isoest, Sidney Cezarino Oliveira de Souza – Tokio Marine, J osé Carlos de Lacerda Souza – IRB and Roberto César – IRB

FUNENSEG/ SP Auditorium

November 26th, 2014

14. Seminar on Loss Adjustment of Engineering Risks To discuss the various aspects involving the Loss Adjustment, providing relevant information and clarification of this important stage of operations of the Engineering Risks Lecturers: Cezário Peixoto – Insurance Broker, Mauricio Marcelli – President of Critéio Engenharia, Julio Benzoni – Risk Management and Paulo Pfeifer – Aliança Consultoria e Engenharia

FUNENSEG/ SP Auditorium

November 27th, 2014

100

15. 2nd Seminar on Salvage with participation of Detran/SP Lecturer: Adhemar Fujii Report of activities held in 2014, emphasizing the political importance of partnership between Detran/SP and the insurance market. The focus of the meeting was to review the legislation of the segment: Law 15276/2014 and Ordinance Detran 1218/2014. The scenario for 2015 was presented: environmental legislation and shield Lecturer: Adhemar Fujii – FenSeg Advisor Participation: Israel Souza – Director of Detran/SP and Joana Nunes – Representative of Operating and Vehicles Management of Detran/SP

Sindseg SP Auditorium

December 8th, 2014

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The Insurance of the Traffic

The value of the DPVAT Insurance, paid

Created 40 years ago through the Law 6194/1974, DPVAT Insurance

annually by the vehicle owners, is set by the

is a modality of insurance that covers Bodily Injuries Caused by

National Council of Private Insurance (CNSP).

Automotive Land Vehicle or by their Cargo, to people transported

From the total income collected by the DPVAT

or not. It is the insurance that protects all victims of traffic accidents

Insurance, in accordance with law in force,

occurred in Brazil, whether pedestrians, passengers or drivers.

45% are intended for the Single Health System

The indemnities are paid regardless of determination of guilt or

(SUS), for funding the medical and hospital

identification of the vehicle that caused the damage.

care to victims of traffic accidents across the

Since 2008, Seguradora LĂder DPVAT is in charge of managing

Country in the pblic and accredited network

the operations of the DPVAT Insurance Consortiums, of which take

to SUS, and 5% to the National Department

part 78 insurance companies, and whose commitment is to assure

of Transit (Denatran), for application to

the population throughout the country, access to the benefits of the

programmes of prevention and reduction

DPVAT Insurance, managing transparently the funds entrusted to the

of accidents, and also education in traffic. In

company, by using modern management methods.

2014, the sum allocated to the two organisms

All

the

operations

performed

DPVAT

Insurance

are

surpassed R$4.2 billion.

permanently supervised by the Federal Government, through the

In 2014, the DPVAT Insurance allocated

Superintendence of Private Insurance (Susep). Furthermore, the

funds in the amount of R$3.8 billion in

insurance company counts on organizational structure aligned with

payment of indemnities by death, permanent

the best practices of corporate governance (Board of Directors,

disability and reimbursement of medical

Audit Committee, Investment Committee, Internal Audit, Internal

and hospital expenses for the benefit of

Controls and Compliance), and it is subject to international level

763,365 victims of traffic accidents or to

independent audit.

their beneficiaries

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2014 | Figures Premium income

R$ million

Gross Income

R$ 8,468.1

Transfers to Federal Government compulsory by law

R$ (4,234.6)

-50.0%

Single Health System (SUS)

R$ (3,811.1)

-45.0%

National Department of Transit (DENATRAN)

R$ (423.5)

-5.0%

Total Premium Income for operating DPVAT Insurance

R$ 4,233.5

50.0%

Expenses for payment of indemnities to the victims of accidents

R$ (3,897.1)

-46.0%

Constitution of technical provisions for payment of indemnities

R$ (569.7)

-6.7%

Brokerage Espenses (CNSP Resolution 305/2013)

R$ (60.1)

-0.7%

Administrative expense and further incomes / Operational expenses

R$ (265.7)

-3.1%

PIS and COFINS expenses

R$ (74.0)

-0.9%

Operating Result

R$ (633.1)

-7.5%

Surrender of technical provision for payment of indemnities

R$ 802.1

9.5%

Income Tax and Social Contribution

R$ (67.6)

-0.8%

Result of the Consortiumâ&#x20AC;&#x2122;s companies net from taxes and contributions

R$ 101.4

1.2%

100%

Indemnities paid in 2014 Death

Permanent Disability

52,226

595,693

DAMS*

TOTAL

115,446

763,365

*Medical Care and Supplementary Expenses

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Development of the indemnities paid The chart below shows the development of the indemnities paid since 2008, year Seguradora Líder-DPVAT was constituted.

Evolução das despesas com indenizações de Sinistros R$ 4,500 R$ 3,897

R$ 4,000 R$ 3,500

R$ 3,222

R$ 3,000

134.37%

R$ 2,296

R$ 2,500 R$ 2,000

R$ 2,845

R$ 2,691

R$ 2,034 71.12%

R$ 1,663

93.76%

61.86%

R$ 1,500 38.07%

R$ 1,000 22.34%

R$ 500 R$ 0 2008

2009

2010

2011

2012

2013

2014 In R$ million

Indemnities amount The indemnities amount paid by the DPVAT Insurance to the victims of traffic accidents or their beneficiaries is provided for in the Law 11482/07.

Type of Loss Death

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13,500.00 capítulo 4 | fenseg

Permanent Disability

DAMS

UP TO

13,500.00

2,700.00

Services Channels DPVAT Ombudsman Service

DPVAT website

In 2014, the Ombudsman Service of Seguradora

Every year increases the number of visitors to the DPVAT Insurance

Líder-DPVAT met 4,656 requests, the equivalent

website (www.dpvatsegurodotransito.com.br). In 2014 the website

to a growth of almost 32.3% if compared to

registered more than 10.8 milion of visits. The website, which counts

2013, when the total of requests registered

on an updated layout and enables an intuitive navigation, informs and

was 6,880. The requests were answered within

provides services, including inquiries on indemnity claims, affording

15 days. The reduction in number of services

the beneficiaries and victims information about all the stages of

reflects the communication policy of Seguradora

the process, from filing to payment of the benefit. It also displays

Líder-DPVAT for making the DPVAT Insurance

explanatory videos, guiding how to use the insure, the full list of

increasingly known by the Brazilian people.

authorized service centers all over Brazil and provides information about how to pay the DPVAT Insurance every year.

DPVAT Call Center Seguradora Líder-DPVAT answers toll-free calls

Seguradora Líder-DPVAT website

through SAC DPVAT (0800-0221204) throughout

In 2014, the institutional website of Seguradora Líder-DPVAT (www.

Brazil, every days of the week. In 2014, were

seguradoralider.com.br), whose profile is intended for the strategic

answered more than 1 million of calls through

partners, brokers, insurance market, press and society, were registered

such channel, totalizing 1,033,558 calls.

450,512 visits.

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Facebook and Twitter also revealed as important tools for interacting with users, totalizing more than 98.5 thousand fans and

The Viver Seguro no Trânsito blog consolidated its

1,552 followers, respectively The

Viver Seguro no Trânsito blog

consolidated its education profile, with text

education profile, with

that strengthen the citizenship, responsibility,

text that strengthen the

current information and useful tips for the

citizenship, responsibility,

urban mobility principles, always providing reflection by the netcitizen reader. In two years of existance, the blog already registered

urban mobility principles,

more than 137.7 thousand visits.

always providing current

In attendance service

information and useful tips

The victims of traffic accidents and their

for the reflection by the

in attendance service of DPVAT Insurance.

netcitizen reader. In two

beneficiaries count on a wide network of There are 7,780 service centers, offered by the consortium’s insurers, offices of trade unions

years of existance, the blog

of insurance brokers, brokers partners, Post

already registered more than

Detrans (the last three in some states).

137.7 thousand visits

Offices, Prosecution Office, Procons and

Judicialization of DPVAT insurance At the end of 2014 there was in course about 373 thousand of suits, being 304 thousand of them relative to permanent disability. It is worth highlighting that 30% of such suits

DPVAT chat and email

were brought, but the administrative claim

In 2014, DPVAT Chat, important channel of communication with

for indemnity never was filed in Seguradora

the user, registered a total of 27,735 attendances. The email was

Líder-DPVAT or other insurer of the consortium.

responsible for 14,738 attendances last year.

This situation occurred notwithstanding the payment via administrative channel has been

DPVAT on social networks

made within 30 days, while the payment via

In 2014, Seguradora Líder-DPVAT strengthened the relationship with

lawsuit takes the average time of two years,

users through social networks. Since the creation of the official profiles

depending on the state where it is brought.

of DPVAT Insurance on Facebook, Twitter and Youtube in 2011, the numbers have been keeping a strong and constant increase.

Seguradora Líder-DPVAT has implemented permanently

Policy

Conciliation

As regards 2014 only, the company’s profile on Youtube had wide

composed by agreements in suits, previous

acceptance by the public, reaching 5,295,691 views. Se você não

conciliations and participations in several

aprendeu assim, por que é assim que você faz? video, which simulates

joint efforts for conciliation all over the

a prank where people in a driving school received orientations that

Country, that provided the closing of 88,677

were not in compliance with the traffic laws, in order to stimulate the

cases in 2014 and the payment of R$292.3

reflection on the theme, was seen for more than 500 thousand people,

million in indemnities.

and became a case of great success and highlighted in the media.

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capítulo 4 | fenseg

In 2014, were settled a total of 194,170 suits.

Campaigns to clarify and increase the service centers

focused on the income increase. In addition,

With the purpose to make the DPVAT

knowledge to the public on the facility to

Insurance increasingly more known by the

access the DPVAT Insurance through its Post

Brazilian people and inform on its benefits

Offices, without needing intermediaries,

and the facility to access this important

focused on the capilarity increase. Therefore,

tool of social protection, Seguradora Líder-

it was possible to reinforce and consolidate

DPVAT has been performing, consistently

the knowledge in respect of the benefits of

and continuously, institutional campaigns

DPVAT Insurance to the several segments of

on DPVAT Insurance, through advertising in

users (drivers, pedestrians, passengers and

national scope and regional actions.

motorcyclists), preventing accidents in the

the campaigns aimed to give greater

During 2014 the campaigns performed

traffic, emphasizing the problems caused by

had as major purposes: strengthen the

use of the mobile phone, as much by drivers

information on the importance to pay the

as pedestrians.

DPVAT Insurance (as provided for in the

In December of 2014, Seguradora Líder-

Decree 7833, dated October 29th, 2012)

DPVAT performed campaign, directed to

and inform on the possibility to pay in

opinion formers, for celebrating the 40th

installments in the cases of motorcycles, bus,

anniversary of the institution of DPVAT

vans and similar vehicles, all of them used,

Insurance in the Country.

Commemorative seal for 40 years of DPVAT Insurance

5,295,691

views on the company’s profile on Youtube

more than million of services provided by the Costumer Service

DPVAT Chat, registered a total of

27,725 access

450,512

visits Seguradora Líder-DPVAT, website registered in 2014

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Highlights Income A The penetration of the personal coverages is higher in:

permantent associates

Southeast region,

67%

of the total value of contributions and premiums

South region

Technical Committees

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chapter 5 | fenaprevi

15%

of the total value of contributions and premiums

The 7th National Forum

on Life and Private Pension convened around

500 participants

The System for Electronic Documents Interchange (SIDE) processed the interchange of information related to

62,486 customer requests for the portability of resources among plans, in the total amount of

8.1

billion

In the North region, 1.7%, contributes for funding the Risks and

Savings Plans of Personal Insurance and Benefits Plans of Open Private Pension

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Extending the scope of the social protection network In 2014, FenaPrevi continued its permanent purpose, upon interaction and cooperation with competent authorities, making suggestions related to the creation and improvement of the regulatory framework, aimed at increasing the efficiency of the segments of Personal Insurance and Open Private Pension Plans, including in respect of expansion of the range of alternative products to be offered to the society, enabling to meet, even better, the needs of customers and potential customers, considering their profile and objectives. Thus, FenaPrevi continues interacting with the Government to be issued specific standard, regulating the structuring of similar plans to the Universal Life, widely sold abroad and that, intended for meeting the needs of particular population layer, have as major characteristic to associate with traditional insurance protection, the constitution of long-term savings. Within the scope of plans with survival coverage, FenaPrevi continued the works undertaken since 2007, seeking approval of the tax framework required to the commercialization of corporate VGBLs plans and allowing regulation of the VGBLs SaĂşde, individual and corporate, all of them of fundamental importance to increase the constitution of savings intended for pension purposes and, in the case of VGBLs SaĂşde also intended for contributing to the payment of considerations of plans and health insurance, with tax benefit. It is also important to highlight the continuity of efforts that, since 2013, are directed to the improvement of provisions of the CMN Resolution 4176/13, included in that of no. 3308/05 for, inter alia, being reduced the limit of risk that would be exposed the customers of the plans of PGBL and VGBL family. In this regard, was published the CMN Resolution 4402/2015, providing the operators of these plans, and the administrators of the respective funds, seeking larger extension of the average terms of investment portfolios, preserving, however, the exercise of their fiduciary duty, that is, seeking the best return, considering the risk profile chosen by customers, without neglecting the zeal for protecting the savings accumulated, including, where necessary, using derivatives transactions. FenaPrevi in 2015, in addition to persist in the claims already submitted, including that intended for, through the institute of the assets of appropriation, increasing the safety of customers, will submit to the Government evaluation, proposals with the purpose to regulate the additional products to those already existing, as well as make suggestions aimed to create enabling environment to the development of the annuities market and the conversion of pension savings into income. Such initiatives will contribute to the development of Insurance and Open Private Pension segments, with positive economic and social reflections for the Country.

Osvaldo do Nascimento FenaPrevi's President

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FenaPrevi FenaPrevi is a non-profit association that congregates and represents the acting operating all over the Country, in the Private Pension Plans and Personal Insurance segments. The Federation counts on permanent and institutional associates that operate in the segments under its authority. To analyze the subject matters in respect of such markets, in addition to its technical staff, FenaPrevi counts on cooperation of specialized Technical Committees. In December 2014, FenaPrevi had 71 permanent associates (61 insurers and 10 non-profit entities of Open Private Pension) and an institutional associate, totalizing 72 associated companies. Following, we present the view, mission and values of FenaPrevi:

Forward-Looking View To be an independent institution, recognized and valued by the associates, market and community, contributing to the development of the Personal and Private Pension segments.

Mission To contribute for development of the Personal Insurance and Private Pension segments, representing institutionally its associates before the regulatory agencies, market and community.

Values n

Focus on the associates: Performing actions in consonance with the strategic interest, listening to and respecting their needs as well as evaluating their impacts withn the companies.

Countinuous excellence: Working focused on the strategic purposes, creating alternatives that offer tangible benefits and results to the associates.

Transparent communication: Making available information that add value, working transparently with the associates and community.

Team work: Promoting actions jointly with associates, respecting the differences and interests of the segment.

Respect to diversity: Developing and sponsoring actions that respect and value the individual and cultural differences.

Ethics: Preserving its values, through honest behavior as independent institution, aiming the interests of the associates and community.

Commitment to the community: Building credibility by means of responsible performance and in accordance with the values of FenaPrevi.

Innovation and imagination: Developing innovative and creative solutions for the challenges of the segment.

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Executive Board of FenaPrevi | 2013 - 2016 The Executive Board of FenaPrevi, in December/2014, was composed as below:

President Osvaldo do Nascimento

Itaú Vida e Previdência S.A.

1st Vice President Pedro Cláudio de Medeiros B. Bulcão

Sinaf Previdencial Cia. de Seguros

Vice Presidents Francisco Alves de Souza

Comprev Previdência S.A.

Luciano Snel Correa

Icatu Seguros S.A.

Lúcio Flávio Conduru de Oliveira

Bradesco Vida e Previdência S.A.

Marcelo Augusto Dutra Labuto

Brasilprev Seguros e Previdência S.A.

Directors Alfredo Lalia Neto

HSBC Seguros (Brasil) S.A.

Carlos Alberto de Figueiredo Trindade Filho

Sul América Seguros de Pessoas e Previdência S.A.

Claudio César Sanches

Itaú Vida e Previdência S.A.

Edson Luís Franco

Zurich Santander Brasil Seguros e Previdência S.A.

Eduardo Soares de Freitas

Mapfre Previdência S.A.

Fabio Lins de Castro

Prudential do Brasil Seguros de Vida S.A.

Leonardo Giuberti Mattedi

Aliança do Brasil Seguros S.A.

Marcelo Barroso Picanço

Porto Seguro Cia. de Seguros Gerais

Milton Amengual Machado

Aspecir Previdência

Nilton Celente Bermudez

GBOEX Grêmio Beneficente

Oriovaldo Pereira Lima Filho

Previmil Previdência Complementar S.A.

Ricardo José Iglesias Teixeira

Centauro Vida e Previdência S.A.

Richard Emiliano Soares Vinhosa

Zurich Minas Brasil Seguros S.A.

Rosana Techima Salsano

Caixa Vida e Previdência S.A.

Valter Hime

Generali Brasil Seguros S.A.

Washington Luís B. da Silva

Metropolitan Life Seguros e Previdência Privada S.A.

Chief Executive Officer Luiz Peregrino Fernandes Vieira da Cunha

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Audit Committee of FenaPrevi | 2013 - 2016 The Audit Committee of FenaPrevi, in the beginning of 2013/2016 management, was composed by the following members:

Holder Members Laênio Pereira dos Santos

Sul América Seguros de Pessoas e Previdência S.A.

Lúcio Antonio Marques

Nobre Seguradora do Brasil S.A.

Tarcísio José Massote de Godoy

Bradesco Auto/RE Companhia de Seguros S.A.

Deputy Members Hélio Fernando Leite Solino

QBE Brasil Seguros S.A.

José Maria Souza Teixeira Costa

Companhia de Seguros Aliança da Bahia

Lauri Otávio Ludwig

Luterprev – Entidade Luterana de Previdência Privada

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Associates with FenaPrevi In December 2014, FenaPrevi counted on 71 permanent associates, among them, 61 insurers and 10 non-profit entities of Open Private Pension and one institutional association, National Trade Union of Open Private Pension Entities (Sinapp).

ACE Seguradora S.A.

Itaú Vida e Previdência S.A.

AIG Seguros Brasil S.A.

Kyoei do Brasil Cia. de Seguros

Alfa Previdência e Vida S.A.

Liberty Seguros S.A.

Allianz Seguros S.A.

Luterprev – Entidade Luterana de Previdência Privada

American Life Companhia de Seguros

Mapfre Affinity Seguradora S.A.

Aspecir Previdência

Mapfre Previdência S.A.

Associação dos Profissionais Liberais

Mapfre Vida S.A.

MBM Previdência Privada

Universitários do Brasil – APLUB n

Banestes Seguros S.A.

MBM Seguradora S.A.

BMC Previdência Privada S.A.

Metropolitan Life Seguros e Previdência Privada S.A.

Bradesco Vida e Previdência S.A.

Mitsui Sumitomo Seguros S.A.

Brasilprev Seguros e Previdência S.A.

Mongeral Aegon Seguros e Previdência S.A.

BTG Pactual Vida e Previdência S.A.

Nobre Seguradora do Brasil S.A.

Caixa Seguradora S.A.

Porto Seguro Cia. de Seguros Gerais

Caixa Vida e Previdência S.A.

Porto Seguro Vida e Previdência S.A.

Capemisa Seguradora de Vida e Previdência S.A

Previmil Previdência Complementar S.A.

Cardif do Brasil Vida e Previdência S.A.

Prudential do Brasil Seguros de Vida S.A.

Centauro Vida e Previdência S.A.

QBE Brasil Seguros S.A.

Chubb do Brasil Cia. de Seguros

Royal & Sunalliance Seguros (Brasil) S.A.

Companhia de Seguros Aliança da Bahia

Sabemi Previdência Privada

Companhia de Seguros Aliança do Brasil

Sabemi Seguradora S.A.

Companhia de Seguros Previdência do Sul

Safra Vida e Previdência S.A.

Companhia Excelsior de Seguros

Seguradora Líder dos Consórcios do Seguro

Companhia Mutual de Seguros

COMPREV Previdência S.A.

Sinaf Previdencial Cia. de Seguros

Cosesp – Companhia de Seguros do Estado de

Sociedade Caxiense de Mútuo Socorro

Sul América Companhia Nacional de Seguros

São Paulo

DPVAT S.A.

Família Bandeirante Previdência Privada

Sul América Seguros de Pessoas e Previdência S.A.

Futuro – Previdência Privada

Tokio Marine Seguradora S.A.

GBOEX Grêmio Beneficente

União Seguradora S.A. – Vida e Previdência

Generali Brasil Seguros S.A.

Unimed Seguradora S.A.

HSBC Seguros (Brasil) S.A.

Upofa União Previdencial

HSBC Vida e Previdência (Brasil) S.A.

Vida Seguradora S.A.

Icatu Seguros S.A.

Yasuda Marítima Seguros S.A.

Investprev Seguros e Previdência S.A.

Zurich Minas Brasil Seguros S.A.

Itaú BMG Seguradora S.A.

Zurich Santander Brasil Seguros e Previdência S.A.

Itaú Seguros S.A.

Zurich Vida e Previdência S.A.

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Personal Coverages Statistic Data Introduction In 2014 the premiums and contributions paid for funding the personal coverages – Personal Insurance and Open Private Pension Benefit Plans – amounted to R$111.39 billion, considering the totality of the Risk Plans and Savings Plans, the latter the equivalent to 72.4%. Such value registered real increase of 5% in relation to 2013. The total income (nominal) was equivalent to

2.17% of the GDP

2.17% of the GDP, 0.11 percentage points above the percentage registered in 2013 (2.06%).

was the total income

Income and participation in GDP of Personal Coverages per type of plan

Table 1

2010

2011

2012

2013

2014/2013 Variation

2014

2014/2010 Variation

Nominal

Real

Risk Plans

17.63

21.34

24.34

28.60

30.73

7.5%

1.0%

74.3%

Savings Plans

44.01

51.44

68.12

71.10

80.66

13.4%

6.6%

83.3%

Personal Coverages

61.65

72.78

92.46

99.70

111.39

11.7%

5.0%

80.7%

3,770.1

4,143.0

4,392.1

4,844.8

5,123.1

5.7%

-0.6%

35.9%

Penetration of the segment in the GDP

1.64%

1.76%

2.11%

2.06%

2.17%

0.12 p.p.

0.54 p.p.

Broad Consumer Price Index (IPCA)

5.91%

6.50%

5.84%

5.91%

6.41%

GDP

Sources: SES (Susep) – Collected in March 25th, 2015; BACEN – Collected in March 25th, 2015 Notes: 1) Values relative to mixed endowment line were included as risk plans, although it presents mixed characteristics of risk and savings. 2) It is important to highlight that the income in Savings Plans is equivalent to the total amount of premiums and contributions paid for its funding, including the value of the Mathematic Provision of Benefits to be Granted (PMBAC).

In R$ billion, real and nominal variation % and GDP penetration %

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Income of Personal Coverages per Geographic Region and type of plan Insurance premium

Table 2

2010

2011

2012

2013

2014

290.50

361.11

419.42

565.68

631.67

11.7%

117.4%

255.76

334.08

387.10

498.65

549.17

10.1%

114.7%

34.74

27.03

32.32

67.04

82.51

23.1%

137.5%

708.91

928.24

1,128.04

996.74

1,080.58

8.4%

52.4%

VGBL Family

556.93

767.12

943.43

807.04

882.36

9.3%

58.4%

PGBL Family

151.98

161.12

184.62

189.71

198.22

4.5%

30.4%

116.81

124.52

136.93

137.98

151.32

9.7%

29.5%

Total in the North Region

1,116.22

1,413.87

1,684.40

1,700.40

1,863.57

9.6%

67.0%

Risk Plans

1,054.87

1,308.57

1,542.67

1,962.74

2,223.68

13.3%

110.8%

955.28

1,224.26

1,447.58

1,765.67

1,941.99

10.0%

103.3%

99.59

84.31

95.09

197.07

281.69

42.9%

182.9%

3,792.11

4,407.68

6,977.97

6,895.02

8,085.42

17.3%

113.2%

VGBL Family

3,202.22

3,750.90

6,254.31

6,118.46

7,250.74

18.5%

126.4%

PGBL Family

589.89

656.78

723.66

776.57

834.68

7.5%

41.5%

377.70

401.38

431.44

470.69

508.47

8.0%

34.6%

Total in the Northeast Region

5,224.68

6,117.63

8,952.08

9,328.45

10,817.58

16.0%

107.0%

Risk Plans

1,361.24

1,219.42

1,350.22

1,857.71

2,284.38

23.0%

67.8%

1,263.05

1,150.94

1,260.43

1,671.11

2,014.62

20.6%

59.5%

98.19

68.48

89.79

186.60

269.76

44.6%

174.7%

2,343.56

2,678.69

4,058.26

4,010.86

4,827.84

20.4%

106.0%

VGBL Family

2,038.13

2,348.54

3,707.33

3,642.28

4,447.76

22.1%

118.2%

PGBL Family

305.43

330.15

350.93

368.59

380.08

3.1%

24.4%

240.98

254.51

270.50

290.88

306.20

5.3%

27.1%

3,945.79

4,152.61

5,678.98

6,159.45

7,418.42

20.4%

88.0%

10,147.11

13,452.46

15,457.00

17,387.46

18,088.33

4.0%

78.3%

Group Insurance

9,068.70

11,746.15

13,167.76

14,895.62

15,183.62

1.9%

67.4%

Individual Insurance

1,078.42

1,706.31

2,289.24

2,491.83

2,904.72

16.6%

169.4%

30,237.31

32,944.86

45,351.66

48,165.17

54,199.96

12.5%

79.2%

VGBL Family

25,899.18

27,846.25

39,884.70

42,450.28

48,162.17

13.5%

86.0%

PGBL Family

4,338.13

5,098.61

5,466.95

5,714.90

6,037.79

5.7%

39.2%

2,029.21

2,001.51

2,085.60

2,209.56

2,257.70

2.2%

11.3%

42,413.64

48,398.83

62,894.26

67,762.19

74,545.99

10.0%

75.8%

Risk Plans Group Insurance

North

Individual Insurance Savings Plans

Traditional Plans

Group Insurance

Northeast

Individual Insurance Savings Plans

Traditional Plans

Central-West

Group Insurance Individual Insurance Savings Plans

Traditional Plans Total in the Central-West Region Risk Plans

Southeast

2014/2013 2014/2010 Variation Variation

Savings Plans

Traditional Plans Total in the Southeast Region

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Continuação

Income of Personal Coverages per Geographic Region and type of plan Insurance premium

Table 2

2010

2011

2012

2013

2014

2,728.05

2,696.77

3,081.09

3,902.69

4,382.13

12.3%

60.6%

2,541.39

2,444.90

2,732.88

3,341.04

3,736.16

11.8%

47.0%

186.66

251.87

348.21

561.65

645.97

15.0%

246.1%

5,716.95

6,589.52

9,517.75

10,108.51

11,574.31

14.5%

102.5%

VGBL Family

5,007.64

5,821.95

8,710.71

9,236.98

10,648.85

15.3%

112.7%

PGBL Family

709.31

767.58

807.04

871.53

925.46

6.2%

30.5%

499.77

545.27

572.68

669.27

728.02

8.8%

45.7%

8,944.78

9,831.57

13,171.52

14,680.47

16,684.46

13.7%

86.5%

61,645.26

72,783.61

92,456.86

99,696.16 111,385.02

11.7%

80.7%

Risk Plans Group Insurance Individual Insurance South

2014/2013 2014/2010 Variation Variation

Savings Plans

Traditional Plans Total in the South Region Brazil

Source: SES (Susep) – Collected in March 25th, 2015 Notes: 1) Values relative to the mixed endowment line were included as risk plans, althout it presents mixed characteristics of risk and savings. 2) Policies registered without FU or abroad were not reallocated in any region, since they are included in “Brazil”. 3) The parts of risk and savings traditional plans are aggregated in Traditional Plans, sinice it is not possible to separate by geographic region. 4) It is important to highlight that the income of Savings Plans is equivalent to the total amount of premiums and contributions paid for its funding, including the value of the Mathematic Provision of Benefits to be Granted (PMBAC).

In RS million and variation %

The penetration of the personal coverages is

The North region, with only 1.7%, is where is

higher in the Southeast region, where were paid

more reduced the contribution for funding the

67% of the total amount of contributions and

Risk and Savings Plans of Personal Insurance

premiums, followed by South region, with 15%.

and for Benefit Plans of Open Private Pension.

Income of Personal Coverages per Geographic Region in 2014 North

1.7 %

Central-West

6.7 %

Northeast

9.7 %

Em % de participação

Southeast

South

67 %

15 %

Source: SES (Susep) – Collected in March 9 th, 2015 Notes: 1) Policies registered without FU or abroad were not reallocated in any region. 2) It is important to highlight that the income in Savings Plans is equivalent to the total amount of premiums and contributions paid for its funding, including the value of the Mathematic Provision of Benefits to be Granted (PMBAC).

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The provisions of the personal coverages

Such provision at the end of 2014 increased

amounted to R$459.24 billion at the end

18.6% in relation to December 31st, 2013.

of 2014, representative of commitments

If compared to December 31st, 2011, the

undertaken with the customers, being 92.5%

increase was 67.1%.

related to Savings Plans.

Technical Provisions of Personal Coverages per type of plan Table 3 Risk Plans

2011

2012

2013

2014

2014/2013 Variation

2014/2011 Variation

18.29

21.39

29.36

34.65

18.0%

89.4%

Savings Plans

256.52

319.16

357.91

424.59

18.6%

65.5%

Personal Coverages

274.81

340.54

387.27

459.24

18.6%

67.1%

Source: SES (Susep) â&#x20AC;&#x201C; Collected in March 25th, 2015 Note: In 2010 was not possible to separate the part of traditional plans between risk and savings, exceptionally, in this case, is only showed the history from 2011

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In R$ billion and variation %

Savings Plans

and the Traditional Plans, as much in relation to the sum collected in

Premiums and contributions intended for

2013, as in 2010.

funding the Savings Plans, Personal Insurance

In relation to the Traditional Plans, it is worth highlighting that it

and Befefits of Open Private Pension amounted

was noted permanent reduction of contributions for their fundings.

to R$80.66 billion in 2014. From this amount,

The comparison of 2014 with the contributions of 2010 shows

88.5% for funding the plans of the VGBL family.

significant retraction, of 28.3%.

The premiums paid for funding the plans

As regards the way to contract these plans, in 2014, premiums and

of the VGBL family in 2014 also registered

contributions for plans contracted as individual were equivalent to

greater

89.9% of the total amount. From this percentage, 2.3% is in respec of

growth,

compared

that

contributions for the plans of the PGBL family

plans contracted for minors .

Income of Personal Coverages – Savings Plans per type of plan Table 4

2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

VGBL Family

36.70

43.39

59.57

62.26

71.41

14.7%

94.6%

PGBL Family

6.09

7.01

7.53

7.92

8.38

5.7%

37.4%

Savings Traditional Plans

1.21

1.04

1.01

0.92

0.87

-5.7%

-28.3%

44.01

51.44

68.12

71.10

80.66

13.4%

83.3%

Saving Plans

Source: SES (Susep) – Collected in March 25th, 2015 Notes: 1) Values relative to the mixed endowment line were included as risk plans, although it presents mixed characteristics of risk and savings. 2) This table does not include the income of the Individual Programmed Retirement Fund (FAPI), since its values are not significant. 3) It is important to highlight that the income of Savings Plans is equivalent to the total amount of premiums and contributions paid for its funding, including the value of the Mathematic Provision of Benefits to be Granted (PMBAC).

In R$ billions and variation %

Income of Personal Coverages – Savings Plans per type of contract In share %

10.1 % 2.3 % 87.6 %

Corporate Minors Individual

Source: FenaPrevi – Collected in March 25th, 2015 Notes: 1) The values included in this chart only include the data informed by the companies associated with FenaPrevi. 2) It is important to highlight that the income of Savings Plans is equivalent to the total amount of premiums and contributions paid for its funding, including the value of the Mathematic Provision of Benefits to be Granted (PMBAC).

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The premiums and contributions intended for funding the group plans were equivalent to only 10.1% of the total income.

a reduction of the number of legal entities that provide plans for (i) employees and

Based on the number of CNPJs and certificates associated with

officers (with or without participation of

group plans, and considering the exceptions in the notes of Table

the employer in funding); and (ii) associates

5, it is possible to say that comparing 2014 and 2013, there was

(without participation of trade union or professional association in funding). Taking into account the information obtained from the Associated with FenaPrevi, the reduction was 7.6%. However, and still based on data from said sample, in 2014 the number of certificates associated with Group Plans increased by 3%: that is, increased the number of natural

In the Individual Plans

persons included in these plans, but it may be

it was held the trend of

committed by the possibility of a same person

costumers with more

employer and with another one contracted by

being associated with a plan contracted by the the trade union or professional association to

than one certificate of

wich such person is associated.

participation, since when

As regards Individual Plans, in 2014, was

contracting more than one

held the trend of costumers with more than

plan, they may diversifying

contracting more than one plan, they may

one certificate of participation, since when

the investment profile of

diversifying the investment profile of their

their pension savings

(of progressive rates and regressive rates)

pension savings and, also, the tax regimen applicable when surrending the funds, or paying the benefits. As it may be noted in Table 5, in 2014, in relation to 2013, increased only 0.9% the number of clients (CPFs), the number of active certificates registered increase much higher, of 4.3%.

Number of Savings Plans certificate by type of contrac 2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

179.35

185.68

258.06

263.24

243.27

-7.6%

35.6%

Certificates

2,565.92

7,987.73

9,368.51

2,721.32

2,802.83

3.0%

9.2%

CPFs

5,891.20

6,635.35

7,690.99

8,407.62

8,484.94

0.9%

44.0%

Certificates

9,543.11

7,987.73

9,368.51

9,884.63

10,305.42

4.3%

8.0%

Table 5 Group Plans Individual Plans

CNPJs

Source: FenaPrevi â&#x20AC;&#x201C; Collected in March 30 th, 2015 Notes: The values in this table only include the data informed by the companies associated with FenaPrevi. 2) The data relative to the traditional plans cannot be separated into risk and savings, so, this table shows the total.

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In thousands and variation %

The

multiple

contract

also

allows

that the customer seek more favorable

govern the portability institute and tax regimes (of progressive rates and regressive rates).

conditions, move funds between plans of

In 2014, the System for Electronic Documents Interchange (SIDE)

the same family (PGBL Family and VGBL

processed the information interchange related to 62,486 customer requests

Family), complying with the rules that

for portability of funds between plans, amounting to R$8.1 billion.

Portability of Savings Plans Table 6

2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

Values of the Operations

2,90

3,80

5,70

6,60

8,10

22,7%

179,3%

42.550

47.286

57.774

61.344

62.486

1,9%

46,9%

Number of Operations

Source: CESER/CNseg â&#x20AC;&#x201C; Collected in March 19 th, 2015 Note: The values in the table only include the data informed by the companies associated with FenaPrevi that use the System for Electronic Documents Interchange (SIDE).

In R$ billion, in units and variation %

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Another important regulated institute

– generated even by the loss of employment –

guaranteed to customers is the funds

resulted in surrender of accumulated funds in

surrender, amounting to R$40.14 billion in

these plans by the custumers.

2014, being 83.7% in VGBL Family plans.

Note,

however,

that

such

situation

The surrender amount of VGBL Family plans

contributed to increase the Federal Government

in 2014, although has registered reduction

revenue, since such surrenders are subject

of 2.3% against the previous year, remained

to income tax – according to the system of

significant, much higher than those registered

progressive or regressive rates, chosen by the

in 2012, 2011 and 2010. The changes in the

customer – on the total amount, for the PGBL

economic situation of the Country, with

family plans, and only on the revenue gained,

decrease situations in the family income

for the VGBL Family plans.

Surrender of Savings Plans per type of plan 2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

PGBL Family

4.64

3.50

3.76

4.46

5.41

21.3%

16.4%

VGBL Family

15.23

18.95

22.90

34.38

33.58

-2.3%

120.5%

1.20

1.11

1.02

1.03

1.16

12.3%

-3.5%

21.07

23.55

27.68

39.87

40.14

0.7%

90.5%

Table 7

Traditional Savings Plans Savings Plans

Source: SES (Susep) – Collected in March 25th, 2015 Note: Values relative to mixed endowment line were included in risk plans, although it shows mixed characteristics of risk and savings.

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In R$ billion, and variation %

Despite of the significant surrender amount in 2014 and the reallocation of funds

if compared to 2013. In the PGBL Family plans, such increase was 12.5%.

for the mathematic provision for benefits

As regards Traditional Plans, compared

granted, the total amount accounted in

the mathematic provisions for benefits

mathematic provisions for benefits to be

to be granted in December 31st, 2014 to

granted, representative of the accumulated

those in December 31st, 2013, it is noted a

savings by the customers, closed 2014

decrease of 5.4%, result of a 5.7% reduction

amounting to R$424.59 billion. From this

(Table 4) in the total of contributions

amount, 70.8% are directly related to VGBL

paid and a 12.3% increase (Table 7), in

Family plans, representing a 23.9% increase

the surrenders.

Technical Provisions of Personal Coverages â&#x20AC;&#x201C; Savings Plans per type of plan 2011

2012

2013

2014

2014/2013 Variation

2014/2011 Variation

VGBL Family

159.87

209.44

242.50

300.43

23.9%

87.9%

PGBL Family

66.41

78.49

83.73

94.20

12.5%

41.9%

Traditional Savings Plans

30.25

31.22

31.68

29.96

-5.4%

-1.0%

256.52

319.16

357.91

424.59

18.6%

65.5%

Table 8

Savings Plans

In R$ billion, and variation %

Source: SES (Susep) â&#x20AC;&#x201C; Collected in March 25th, 2015 Note: In 2010, it is not possible to separate the traditional plans share into risk and savings, exceptionally, in this case, it is only shown the history from 2011.

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Risk Plans The premiums and contributions intended for funding the Risk Plans

to R$30.73 billion in 2014, being 76.3% for

for Personal Insurance (Group Insurance + Individual Insurance)

insurance contracted under group form

and Open Private Pension Plans (Traditional Risk Plans) amounted

(Group Insurance).

Income of Personal Coverages – Risk Plans per lines group Table 9 Group Insurance

2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

14.08

16.90

19.00

22.17

23.44

5.7%

66.5%

Individual Insurance

1.50

2.15

2.86

3.57

4.20

17.8%

180.8%

Traditional Risk Plans

2.05

2.29

2.49

2.86

3.08

7.9%

50.3%

17.63

21.34

24.34

28.60

30.73

7.5%

74.3%

Risk Plans

In R$ billion, and variation %

Source: SES (Susep) – Collected in March 25th, 2015 Note: Values relative to mixed endowment line were included in risk plans, although it shows mixed characteristics of risk and savings.

Income of Personal Coverages – Risk Plans per lines 2011

Table 10

Funeral Assistance

Group Insurance

Individual Insurance

2012 Total

Group Insurance

Individual Insurance

2013 Total

Group Insurance

154.72

9.08

163.80

159.56

11.71

171.27

241.62

Education

19.11

0.01

19.12

20.23

0.00

20.24

29.86

Tourism

38.16

7.42

45.57

53.36

21.23

74.59

63.90

Credit Life

4,428.53

39.64

4,468.17

5,744.17

66.21

5,810.38

6,934.37

Life

7,870.03

712.64

8,582.67

8,282.14

912.31

9,194.46

9,741.35

0.25

1.08

1.33

0.05

1.61

1.66

0.05

390.38

138.83

529.21

461.53

176.26

637.78

520.02

0.00

73.75

0.00

37.12

0.00

3,559.82

361.03

3,920.85

3,879.08

398.16

4,277.25

4,221.13

Serious or Terminal Illness

275.07

25.02

300.09

359.74

33.61

393.35

399.49

Mixed Endowment

113.21

762.44

875.65

0.00

1,122.93

0.00

48.92

23.48

72.40

36.51

77.20

113.71

20.57

0.00

16,898.20

2,154.42

19,052.62

18,996.39

2,858.34

21,854.73

22,172.35

Loss of Flight License Due to Disability (PCHV) Random Events Pure Endowment Personal Accident

Unemployment/Loss of Income Microinsurance Risk Plans

Source: SES (Susep) – Collected in March 25th, 2015 Note: 1) Values relative to mixed endowment line were included as risk plans. 2) The information of 2010 were excluded, since due to the impact of Susep Circular 395 on lines codification, their values became insignificant..

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As regards the Risk Plans for Personal

decrease of the growth rate, a reflection in

Insurance (Group Insurance + Individual

credit granting and lower propension to the

Insurance), Life registered the higher amount

comsumption.

premiums

(nominal),

R$11.2

billion,

In the case of

Tourism, althouh the

showing, however, only 1.8% if compared

premiums amont in 2014 has shown low

to 2013, that is, a decrease if not considered

representativeness, 0.6%, in relation to the

the inflation of the period. Notwithistanding

total intended for costing the Risk Plans

such result, the premiums (nominal) amount

(Group Insurance + Individual Insurance),

intended for costing this modality was

registered expressive nominal growth, by

equivalent to 40.6% of the total.

62.9% compared to 2013. Probably, such

As regards Credidt Life, even with the

result was due to expansion of the tourism

second highest representativeness (28.8%)

segment, stimulating the competition, and

of premiums amount, and despite of the

the increase of promotions, with positive

nominal growth of 13.8% in relation to

impact

the amount registered in 2013, presented

therefore, for the said insurance.

2014 Individual Insurance

Total

Group Insurance

Individual Insurance

demand

for

tourism

and,

2014/2013 Variation Total

2014/2011 Variation

Group Insurance

Individual Insurance

Total

Group Insurance

Individual Insurance

Total

14.52

256.15

301.76

25.22

326.98

24.9%

73.6%

27.7%

95.0%

177.7%

99.6%

0.00

29.86

29.88

0.00

29.88

0.1%

-31.1%

0.1%

56.3%

-81.4%

56.3%

29.52

93.42

103.30

48.84

152.15

61.7%

65.5%

62.9%

170.7%

558.5%

233.8%

71.67

7,006.04

7,843.27

132.72

7,976.00

13.1%

85.2%

13.8%

77.1%

234.8%

78.5%

1,294.06

11,035.41

9,755.36

1,483.02

11,238.39

0.1%

14.6%

1.8%

24.0%

108.1%

30.9%

1.88

1.93

0.05

2.01

2.06

-2.7%

6.8%

6.6%

-80.1%

86.3%

55.1%

213.25

733.27

518.97

252.73

771.69

-0.2%

18.5%

5.2%

32.9%

82.0%

45.8%

30.33

0.00

15.01

-50.5%

-79.6%

558.99

4,780.12

4,399.18

562.85

4,962.02

4.2%

0.7%

3.8%

23.6%

55.9%

26.6%

44.47

443.96

466.70

51.43

518.13

16.8%

15.7%

16.7%

69.7%

105.5%

72.7%

1,249.79

0.00

1,526.98

22.2%

-100.0%

100.3%

74.4%

52.88

73.45

25.11

23.22

48.33

22.1%

-56.1%

-34.2%

-48.7%

-1.1%

-33.2%

7.68

0.00

80.59

948.9%

3,569.06

25,741.42

23,443.58

4,204.62

27,648.20

5.7%

17.8%

7.4%

66.5%

180.8%

45.1%

In R$ billion, and variation %

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207 888

Income of Personal Coverages – Risk Plans per lines In share %

28.8 % 40.6 % 2.8 % 17.9 % 1.9 % 5.5% 1. 2% 1. 2%

Credit Life Life Random Events Personal Accident Serious or Terminal Illness Mixed Endowment Other lines Funeral Assistance

Source: SES (Susep) – Collected in March 25th, 2015 Notes: 1) Values relative to mixed endowment line were included as risk plans, although they present credit life characteristics of risk and savings. 2) The lines with share lower than 1% are included in “Other lines”.

Losses of Personal Coverages – Risk Plans per lines 2011

Table 11

Group Insurance

2012 Individual Insurance

Group Insurance

Individual Insurance

Funeral Assistance

14.37

0.80

37.98

1.61

Education

15.17

0.00

12.63

0.00

Tourism

11.38

1.03

6.22

2.82

857.86

0.23

914.62

2.60

3,705.59

129.61

4,124.82

160.56

0.74

0.35

-0.04

0.23

126.58

11.56

128.95

20.40

0.00

39.30

0.00

34.11

425.13

87.56

555.58

113.84

Serious or Terminal Illness

28.53

9.55

35.37

11.22

Mixed Endowment

-0.63

16.35

0.01

12.33

Unemployment/Loss of Income

3.86

0.60

6.45

6.88

Microinsurance

0.00

5,188.58

296.93

5.822.60

366.61

Credit Life Life Loss of Flight License Due to Disability (PCHV) Random Events Pure Endowment Personal Accident

Risk Plans

FSource: SES (Susep) – Collected in March 25th, 2015 Notes: 1) Values relative to mixed endowment line were included as risk plans. 2) The information of 2010 were excluded, since due to the impact of the Susep Circular 395 on lines codification, their values became insignificant.

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Maintaining

correlation

with

the

the amount of R$1.2 billion. Considering the total of

representativeness of the lines, as regard

Risk Plans (Group Insurance + Individual Insurance)

income, 67% of the claims paid by insurance

were paid to policyholders and beneficiaries R$ 7.6

companies were related to Life, in the amount

billion, representing an increase of 14.1% against

of R$5.1 billions, followed by Credit Life, with

the amount paid in 2013.

Considering the total of Risk Plans, were paid to policyholders and beneficiaries

R$â&#x20AC;&#x2020;7,6 billion

2013 Group Insurance

2014

Individual Insurance

Group Insurance

2014/2013 Variation

Individual Insurance

Group Insurance

143.58

2.32

90.41

3.28

-37.0%

18.62

0.00

26.39

0.00

41.8%

15.97

5.72

34.71

13.68

840.71

4.91

1,168.81

4,376.68

176.31

0.00

Individual Insurance

2014/2011 Variation Group Insurance 529.1%

312.9%

74.0%

117.4%

139.2%

205.1%

1,222.8%

8.55

39.0%

74.1%

36.2%

3,548.2%

4,860.33

251.10

11.1%

42.4%

31.2%

93.7%

0.74

-0.01

3.33

-712.2%

351.9%

-101.2%

840.5%

123.28

37.62

144.49

42.73

17.2%

13.6%

14.2%

269.7%

0.00

17.66

0.00

2.63

694.30

133.49

728.75

120.67

5.0%

-9.6%

71.4%

37.8%

48.43

15.83

77.40

0.98

59.8%

-93.8%

171.3%

-89.7%

0.00

18.10

-0.03

37.38

106.6%

-95.1%

128.7%

5.59

13.15

4.00

13.62

3.6%

2,180.6%

0.00

0.60

0.00

2.41

6,267.16

426.44

7,135.26

500.37

-28.4% 13.9%

41.5%

Individual Insurance

-85.1%

302.0%

17.3%

37.5%

-93.3%

68.5%

In R$ billion, and variation %

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Regarding Traditional Risk Plans, 45,693

due to death and disability of participants. From

people received payments in 20014 from Open

this number, 61.5% received payment as annuity

Private Pension entities and insurance companies,

(single payment).

Number of benefits paid of Personal Coverages â&#x20AC;&#x201C; Traditional Risk Plans Table 12

2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

Annuity

28,583

27,525

35,566

33,543

28,113

-16.2%

-1.6%

Annuity (disability and death)

20,298

20,447

18.281

17,734

17,580

-0.9%

-13.4%

48,881

47,972

53,847

51,277

45,693

-10.9%

-6.5%

Traditional Risk Plans

Source: FenaPrevi â&#x20AC;&#x201C; Collected in March 31st, 2015 Note: The values in this table only include the data informed by the Associates with FenaPrevi.

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In units and variation %

Thecnical Committee FenaPrevi, in December 2014 counted on eight technical committes, composed by representatives of the permanent associates:

Technical Committees

Presidents

Mentors

Acturarial Committee

Jair de Almeida Lacerda Júnior (Bradesco Vida e Previdência S.A.)

Alfredo Lalia Neto (HSBC Seguros (Brasil) S.A.)

Committee on Accounting and Fiscal Affairs

Javier Miguel López (GBOEX Grêmio Beneficente)

Nilton Celente Bermudez (GBOEX Grêmio Beneficente)

Committee on Legal Affairs

Luiz Fernando Nascimento Bertoncello (Prudential do Brasil Seguros de Vida S.A.)

Washington Luís Bezerra da Silva (Metropolitan Life Seguros e Previdência Privada S.A.)

Committee on Communication, Marketing and Events

Luiza Helena Bahia de Carvalho (Zurich Santander Brasil Seguros e Previdência S.A.)

Miguel Cícero Terra Lima (Brasilprev Seguros e Previdência S.A.)

Committee on Investments

Leopoldo Barreto Júnior (Sul América Seguros de Pessoas e Previdência S.A.)

Claudio César Sanches (Itaú Vida e Previdência S.A.)

Committee on Survival Products

João Batista Mendes Angelo (Zurich Santander Brasil Seguros e Previdência S.A.)

Edson Luís Franco (Zurich Santander Brasil Seguros e Previdência S.A.)

Committee on Risk Products

Thereza Christina Moreno de Oliveira (Prudential do Brasil Seguros de Vida S.A.)

Luciano Snel Correa (Icatu Seguros S.A.)

SIDE Manager Committee

Marcos Mattos Baby (Caixa Vida e Previdência S.A.)

Lúcio Flávio Conduru de Oliveira (Bradesco Vida e Previdência S.A.)

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Highlights

Supplementary Health grows amid rising costs The segment reached

71.9

millon

of beneficiaries in December 2014.

A growth of . % against December 2013.

The healthcare plans registered a

2.5% growth

Legal Seminar Held the 1st Seminar on

Regulatory Administrative Law, in partnership with the Regional Federal Appellate Court (TRF) of the 2nd Region The seminar addressed themes that are important for the regulated segments

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chapter 6 | fena saĂşde

and the dental plans

5.4%

above that registered in the same month of 2013.

Institutional Communication The participation of the Federation in the midia is worth mentioning:

interviews

152

columns in Correio Braziliense and Estadão newspapers

This performance resulted in

Were published more than

80 posts on Plano de Saúde – O que saber hotsite and more than

opinions

163 posts on Facebook.

2,090

mentions to the Federation, obtained through sending of opinions, suggestions for agendas and intermediation of requested interviews.

The online matters totalized

the printed vehicles accounted

and the electronics (Radio e TV)

1,113

244

733

publications

inclusions

reports

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Health plan – priority for Brazilians The time is for firm thought and purposeful actions. The economic crisis that recently struck the country is not obviously good news for citizens, investors or economic segments. It is crucial to take the necessary measures to equate costs and payment capabilities, ensuring the future operations of the productive sectors and the provision of services – which includes the Supplementary Health. However, there is not also necessary to share with those that predict the worst. The health, as well as the education and safety, remains among the Brazilian's priorities who, after achieving access to healthcare services of high quality and different from those provided by the Government, do not want to give up this new standard of living. And even though we are facing a period of economic downturn, the level of employment and average income of the Brazilians should still persist for months ahead. There is a great distance of the indicators that prevailed until the early 90s, when the national economy began to undergo an upset, driven numerous segments, including the health plans and insurance. In December 2014, the Supplementary Health market reached 71.9 million of beneficiaries, a growth of 3.3% if compared to the same period of 2013. For the year, the healthcare plans increased 2.5%, and the dental, 5.4%. The numbers are lower than those registered in 2013, but show that the segment remains strong, growing above the double the national GDP. In 2013, for example, The Gross Domestic Product increased 2.3%. Economies shudder, but do not stop and, historically, it recover. There is an atmosphere of pessimism that must be fought – but not only by speech, either alone. The health insurance operators associated with the Brazilian Supplementary Health Federation (FenaSaúde), are leading a tireless debate in favor of the regulatory reform and adjustments focused on sustainability of the system – natural movement of markets, considering that countries change, economies settle and consumers mature. After an important cycle of growth and the proof it turns around because the international turmoil started in 2008, the Brazilian economy goes through its accommodation period, which will submit everbody to a new test – this time, it is true, strongest. In 2014, the segment was challenged in its technical capacity and reacted well. In this sense – and in addition to active cooperation with the regulatory agency and the entities of the productive health chain –, sought ways to reduce deadlocks with consumer and correct any fails in the operation. The affiliated with FenaSaúde continued the actions that further closer the consumer relation, spreading, through a wide communication platform, information on rules and contracts – proposal that will intensify in this year of 2015. But although, through its Federation, the associates are diligent, with presentation of proposals including to the Federal Government, there is not still a return, in practical measures, which show a short path toward solutions that the Supplementary Health, hopelessly, requires. It is necessary to balance costs with the budget realities, fight against irregularities, improve the regulation. We are prepared for this turn? Yes, there is no doubt. This segment and millions of Brazilians depend on this turn. But there is urgency for decisions and efforts in all spheres, from an alliance among consumers, companies and Government.

Marcio Serôa de Araujo Coriolano FenaSaúde's President

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FenaSaúde The Brazilian Supplementary Health Federation (FenaSaúde), whose principal busines office is located in Rio the Janeiro, is a higher level body of institutional representation for the segment of companies operating in the Supplementary Health market, assisting as much the specialized insurance companies as the operators of the further modalities of plans which are subject to regulation by the National Agency of Supplementary Health (ANS), special organism bound to the Ministry of Health. As regards this aspect, FenaSaúde is different from the other Federations bound to the Brazilian Insurance Confederation (CNseg), whose associates – insurance companies, Capitalization companies and Open Private Pension operators – have their activities regulated by Susep, entity bound to the Ministry of Finance. When performing its institutional mission, FenaSaúde represents its associates in important forums, namely: Chamber on Supplementary Health, advisory body of ANS; several technical chambers of the Brazilian Medical Association (AMB); Business Council on Medicine and Health of the Commercial Association of Rio de Janeiro (ACRJ); Forum on the Supplementary Health Entities; National Accreditation Organization (ONA); and Brazilian Committee for Accreditation (CBA), associated with the Joint Commission International, which provide accreditation in the health provider network.

Mission To be the higher recognition and representativeness entity defending the interest of the associated companies of the Supplementary Health, operating in the society, regulatory agency and constituted authorities.

View FenaSaúde will operate decisively to contribute for sustainability and growth of the Brazilian Supplementary Health market. It will increase its capacity to positively influence the politicians and regulatory players, improving the recognition of the users and doctors in relation to the quality of the service provided by the companies under its authority.

Values n

To make efforts in actions which help to develop and strengthen the Supplementary Health market.

To represent its affiliates with common ideas, proposals and tools for the valorization and sustainability of the private activity of healthcare and the best practices to serve the beneficiary population.

To offer the best conditions to keep its affiliates informed on the major subject matters of common interest.

To keep standing forums that enable the debates, exchange experiences, produce knowledge and develop proposals on the care, economical, financial, legal, technical and operational aspects of the Supplementary Health segment.

To seek continuously the teamwork, stimulating the participation of all the affiliates.

To keep agility by developing the works, with well-dimensioned operating structures in order to meet all the needs by the affiliates.

To seek continuously the transparency in the communication with society.

To stimulate practice of citizenship and social responsibility

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217 888

Executive Board of FenaSaúde 2013-2016 President Marcio Serôa de Araujo Coriolano

Grupo Bradesco Saúde

Vice Presidents Edson de Godoy Bueno

Grupo Amil

Gabriel Portella Fagundes Filho

Grupo SulAmérica Saúde

Paulo Sérgio Barros Barbanti (up to August 19th, 2014) – Irlau Machado Filho (up to November 20 , 2014)

Grupo Intermédica

João Carlos Gonçalves Regado

Golden Cross Assistência Internacional de Saúde Ltda.

Directors André do Amaral Coutinho

Omint Serviços de Saúde Ltda.

Francisco Caiuby Vidigal Filho

Marítima Saúde Seguros S.A

Marcos Aurélio Couto (up to March 26th 2014) – José Augusto de Paula (from March 27th, 2014)

Tempo Saúde Seguradora S.A

Max Joaquim Ernesto Thiermann Waller

Allianz Saúde S.A

Newton José Eugênio Pizzotti

Porto Seguro – Seguro Saúde S.A

Rafael Moliterno Neto

Unimed Seguros Saúde S.A

Randal Luiz Zanetti (up to March 26th 2014) – Mauro Silvério Figueiredo (from March 27th, 2014)

Odontoprev S.A

Roberto Laganá Pinto

Care Plus Medicina Assistencial Ltda.

Washington Luiz Bezerra da Silva

Metlife Planos Odontológicos Ltda.

Audit Committee of FenaSaúde Holder Members Haydewaldo Roberto Chamberlaim da Costa

Grupo Bradesco Saúde

Laênio Pereira dos Santos

Grupo SulAmérica Saúde

Lucio Antonio Marques

Nobre Seguradora do Brasil S.A

Deputy Members Ana Júlia de Vasconcelos Carepa (up to May 5th, 2014)

Brasilcap Capitalização S.A

José Maria Souza Teixeira Costa

Companhia de Seguros Aliança da Bahia

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chapter 6 | fena saúde

Associates By the end of 2014, FenaSaúde represented 25 operators and 17 economic groups. In December 2013, it represented 31 operators and 17 economic groups. The

In 2014, the operators

change in the number of operators is

associated with the Federation

explained by inclusions, especially in

funded R$43.7 billion in health

Amil and SulAmérica groups. In 2014, the insurance company specialized in health,

procedures and events of its

Salutar, left the group of operators. There

plans beneficiaries, showing

was also the inclusion of Hapvida operator as associated company.

Supplementary Health grows amid the rising costs The

Supplementary

Health

market

faced relatively immune to the cooling of the economic activity in 2014. As we

increase of 19% in relation the previous year. For the same year, the considerations income amounted to R$52.4 billion and increased 14.4%.

know, at the macroeconomic field, the Supplementary Health was benefited with the economic growth in the last decade and increased significantly its beneficiary basis. Considering it is an item with high level of priority of consumption by families

million of beneficiaries and growth of 2.5%. As regards the plans

and companies, the Supplementary Health

exclusively dental, they accounted in December 2014, 21.2 million of

remained growing even with GDP next to

lives, 5.4% above the registered in the same month of 2013.

zero, what is expected also for this year.

In 2014, the healthcare expenses in the Supplementary Health

Due to these demographic characteristics

market increased 16.9% if compared to the previous year, amounting

of the Brazilian society, that preserved low

to R$107.1 billion. In this period, the income of compensations,

levels of unemployment, the demand for

that is, obtained with the monthly payment by the beneficiaries,

plans and business group health insurance

increased 15.6%, amounting to R$130.4 bilion. The technical

remained growing. It was this type of contract

provisions accumulated in the Supplementary Health market

that led the sectorial growth in the last year.

reached, in December of this year, R$27.9 billion. If compared to the

According to data from the National Agency

volume provisioned up to December 2011, the growth was 45.2%,

of Supplementary Health, in December 2014

representing R$9.3 billion.

there were 33.7 million of beneficiaries in

The operators associated with FenaSaúde were responsible for the

these plans, registering a growth of 3.2%

coverage of 16 millions of beneficiaries of healthcare plans and 13.1

in relation to the same month of 2013. In

million in the plans exclusively dental in December 2014, with 0.3%

this period, the Individual Plans grew 0.6%,

and 4.3% increase, respectively, if compared to December 2013. The

reaching 9.8 million of beneficiaries, and

associates with the Federation represented 40.5% of memberships of

the Group Plans per Membership grew 3%,

the Supplementary Health market in the period.

reaching 6.7% million of beneficiaries.

In 2014, the operators associated with the Federation funded

The segment accounted 71.9 million

R$43.7 billion in health procedures and events of their beneficiaries

of beneficiaries in December 2014, a 3.3%

of plans, registering increase of 19% against the previous year. In

increase in relation to the same month of

the same period, the income of considerations amounted to R$52.4

2013. The healthcare plans accounted 50.7

billion, a growth of 14.4%.

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219 888

In 2014, the segment was challenged in its technical bases. The

FenaSaĂşde reinforces what it has been

Care Monitoring Project, for example, which may result in suspension

declaring for many years. It is necessary to

of the coommercialization of the operators products, affects greatly

regulate the market in the situations it actually

the image of operators and is based on methodological criteria that

presents competition failures. And the regulation

should be more debated and tested. This would avoid that the image

must attack and equating the failure. In further

of the entire segment become fragile before the society, feeding the

situations, the market should be free enough

cycle of disinformation.

to compete and produce better products and

Even in the regulatory field, two policies have caused great impact:

innovations that meet all the demands of the

the Law 13003/14, which established the obligation to contract, defined

population with the required quality, considering

criteria on network substitution, and also established situations in

that health is a precious good and must be treated

which ANS could interfere with the prices adjust between operators

with due economic and social responsibility.

and providers, both private entities. The inclusion of neoplastic oral medicines established by the Law

Major Regulations of ANS

12.880/13 was made without economic and financial impacts had been

In 2014 were published 23 Normative

measured, but it is known that overly broad coverages and guidelines

Resolutions (RN), 11 Normative Instructions

contribute to increase the expenses, without being expected impact

(IN)

in the monthly payments and also in the payment capacity of the

documents that approached the economic,

beneficiary population.

financial, operational and care aspects of the

and

two

notices,

among

other

There is also much to advance in respect of illegal trade practices

Supplementary Health segment. Following, it

restraint, such as those recently disclosed in the national media in

may be highlighted the themes that required

respect of Orthoses, Prosthesis and Special Materials (OPME).

special attention by FenaSaĂşde.

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chapter 6 | fena saĂşde

Regulation of the Law 13003/14

providers in specific situations; (c) rules for replacing the non-hospital

In June 25th, 2014 was published the Law

service providers; and (d) making available the information regarding

13003/14, which amended the Law 9656/98,

the replacement of non-hospital service providers in the Corporate

changing the rules to replace and contract

Portal of the operators.

providers and to notice the consumer such

The argument for publishing the law is the supposed asymmetry

changes. The most impacting change was the

in the relation of forces and bargaining power between providers

rule for setting adjustments by ANS, which

and operators. ANS, according to the defense of groups connected

set annual periodicity, imposed that the free

to medical providers, plays the role to protect them by imposing

negotiation of the adjustments was held in the

adjustments defined by the regulatory authority. FenaSaĂşde always

first 90 days of the calendar year and provided

defended the free negotiation as the way to achieve the best

that

establishing

economic and social results. As regards this discussion, it based the

the index, when the parties with contract

argument and noticed the Agency and all participants of the technical

providing for adjustments by free negotiation

chamber established to regulate the matter. The former chairman of

fail to reach an agreement.

the Administrative Council for Economic Defense (CADE), national

ANS

could

intervene

With the publication of the standard, ANS established technical chamber to regulate

antitrust authority, consolidated the arguments clarifying them in the technical chamber.

the theme, which was separated into the

Backing to an indexed economy is a too large retrocession risk for

following points: (a) rules for celebrating the

a society that advanced after the inflation drop down since Real Plan.

contracts between operators and providers;

From a macroeconomic point of view, it was sought to avoid that the

(b) definition of adjustment index by ANS, to

Law 13003/14 made difficult the fight against inflation, due to reinforce

be applied by the operators and their service

the indexation mechanism, introducing a rigidity to the system.

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221 888

Considering this scenario, FenaSaúde suggested that ANS could

health plans to ensure the beneficiaries

intervene in the market only when the free negotiation did not reach

of outpatient plans for home treatment of

an agreement between the parties, thus reducing the possibility of

cancer, the provision of oral antineoplastics

economic damage. As regards the replacement by equivalence,

for home treatment of cancer, medicines

as provided for the Law, FenaSaúde suggested that it was sole

to control the adverse effects related to

responsibility of the operator, that must arrange the duly changes

the treatment and the adjuvants. For the

in the network maintaining its sufficiency. It also suggested that

beneficiaries of hospital plans, the oral

communication was provided making available on the website and

antineoplastics for home treatment were

through the call center for the beneficiaries without internet access.

also ensured, in addition to the radiotherapy

The discussions in the Technical Chamber, established by ANS,

and haemotherapy procedures, where for

resulted in the publication, in December 12th, 2014, of the RNs 363,

situations where there is need for continued

364 and 365 and the IN DIDES 56 to regulate these subject matters.

treatment after hospitalization (these latter,

FenaSaúde studied the impact of the adjustment retroaction provided

in this case, already ensured in infralegal

for in the rule on contracts already entered into, on the co-participation

standards of ANS).

and the principle of annuality, among other aspects.

One of the provisions of the Law 12880 established that the new coverages are the

Regulation of the Law 12.880/13

subject of clinical protocols and therapeutic

On the second day of the year, came into force the RN 338, dated

guidelines, periodically reviewed and heard

October 21st, 2013, which updated the List of Health Procedures and

by the medical societies of experts from the

Events, ensuring the beneficiaries of outpatient plans the provision of

area, published by ANS.

oral antineoplastic for home treatment of cancer.

The rules established by the Law 12880

The Law 12880, enacted on November 13th, 2013, few days

came into force from May 12th, 2014. In

after publication of the RN 338, amended the Law 9656 to require

the samedate, ANS published the RN 349, which amended the RN 338 to include the Usage Guidelines (DUTs), to supply drugs for treatment of the adverse effects In the 49 days prior to publication of the RN 349, these guidelines were discussed in the Law 12880 Group, constituted by ANS

The Pregnant Card and the Information Letter to Pregnant must be in compliance with the standards established by ANS and made available by the health plans operators.

within the scope of the Standing Committee on Regulation of the Healthcare (COSAÚDE). Three meetings were held in this period and granted extremely short deadlines to the entities that participated in the WG for studying the material. FenaSaúde suggested to grant additional time so that to allow a more effective contribution by the operators and deepening of the discussions by the WG. The claim was not accepted by ANS, and the participation of the associates in this process was impaired. According to understanding by the Federation, the way the guidelines were being drafted they increased the coverage provided for in the Law 12.880. The reason for that is because the DUTs included

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chapter 6 | fena saúde

the medicines generically, as therapeutic

The rules established by the normative, which will be in effect from

purpose, without specifying the active

July 2015, aim to establish mechanisms to incentive the normal

ingredients. Thus, the medicines added

birth and therefore to reduce the cesarean rates, which represent,

to the coverage, in addition to treat the

according to ANS, 84% of births held in the Supplementary Health.

adverse effects of the antineoplastic, would

According to the rule, whenever requested by the beneficiary or its

also serve for treatment of the underlying

legal representative, the operators will have 15 days to provide (by

diseases that have not taken hold because

means chosen by the applicant) the percentages of caesarean sections

the use of antioneoplastic drugs, and,

and normal births held by doctors and health centers (of the network

therefore, would not be achieved within the

accredited or paid by reimbursement). To prove that the information

scope of the Law 12880. The RN assured

was provided on time, the operator must generate a protocol upon

the supply of drugs for treatment of the

request. It will not be allowed to disclose any ranking system based

adverse effects also for beneficiaries using

on such percentages.

antineoplastic intravenous. Within the scope of

Another rule imposed by the normative was the Pregnant Card, the WG/ANS,

which must be in compliance with the standard set by ANS and made

disagreement

available by the health plans operator whenever requested by the

regarding the guidelines proposals, arguing

beneficiary in pregnancy. The Information Letter to Pregnant, with

that they were outside the new regulatory

standardized language by the Agency, is also required and will be

milestone originated by the Law 12.880.

delivered with the card.

FenaSaĂşde

registered

its

It was also defined that, from the effective date of the rule,

Mechanisms to Incentive the normal birth

operators may require the submission of Partograph for the purposes

In November, were opened the Public

of payment of the delivery fees. This graphic register of the labor

Consultations 55 and 56, which resulted in

delivery could be exceptionally replaced by a detailed medical report

the RN 368, published in January 7th, 2015.

when, due to clinical imperative, it could not be used.

fena saĂşde

chapter 6

223 888

Cooperation with CNseg

the TRF auditorium registering maximum capacity of people.

Projections

The

seminar

approached

themes

FenaSaúde improved the projection model of

important for the sectors regulated, such

the Supplementary Health market (income,

as: a) Law 9784/1999 and the principles of

care expenses and loss ratio). The simulations

the sanctioning administrative process; b)

and adjustments in the multiple linear

validity of the administrative act and duty of

regression model developed by FenaSaúde,

administrative motivation in the supervision;

aiming the best adjustment of the exogenous

c) normative power, sanctioning power and

and endogenous variables, provided more

police power of the regulatory agencies; d)

assertivity in the results presented by CNseg

institution of the reformatio in pejus in the

on its website after the validation and approval

sanctioning administrative process; e) group

by the Executive Board.

conduct and the assumption of unlawful;

This activity is understood as strategic by

f) sanctioning administrative law: legality,

the associates with the Federation, because,

specificity, culpability and proportionality as

in addition to the technical difficult relative

elements of the constitutional status of the

to draft projections and build a model for the

state punitive power.

segment, the disclosure of the data change

In November 2014, during meeting with TRF,

the expectations of investors, government

the Federation was invited for new seminars

and other players from the market.

and to repeat the Legal Seminar in other places.

Conjunctural Analysis

Institutional Communication

The Committee on Market Studies (CEM), with

In 2014, the communication plan of FenaSaúde

the participation of FenSaude and further

included attention to all the specialized

federations, developed the draft of the first

press, relationship-building meetings with

Letter of the Insurance Market Conjuncture.

journalists, organization of workshops, events

The purpose is to highlight the relevant facts

and seminars, media training, production

occurred in the last months and the expectation

and publication of columns in newspapers,

for the short-term in the General Insurance,

management of hotsite, production and

Private Pension and Life, Supplementary

edition of publications, management of

Health and Capitalization market. FenaSaúde

social network, among others.

cooperates with its expertise by providing a

It is worth highlighting the participation

briefing of the Supplementary Health market,

of the Federation in the media: 11 columns in

with data and analyses on the economic,

Correio Braziliense and Estadão newspapers,

financial and regulatory aspects.

eight articles, 152 opinions and 60 interviews. Furthermore, were published more than 80

Legal Seminar According to recommendation of the

224

posts on the Plano de Saúde – O que saber hotsite and more than 163 posts on Facebook.

Legal Committee, in August 2014, after

This

authorization by the Executive Board of

mentions

FenaSaúde, was held the 1st Seminar on

through sending of opinions, suggestions

Regulatory Administrative Law, in partnership

of agenda and intermediation of interviews

with the Regional Federal Appellate Court

required. The online matters totalized 1,113

(TRF) of the 2nd Region and with the

publications. The printed vehicle accounted

partnership and organization of CNseg.

244 inclusions and the electronic (Radio and

The event counted on 150 attendeees with

TV) 733 reports.

chapter 6 | fena saúde

performance to

the

resulted

Federation,

2,090

obtained

With the purpose to attract the attention

segment and was made the disclosure of

for the Supplementary Health theme and

content and distribution of press kits to

increase the knowledge of the journalists

the participants. The event counted on

covering

the attendance of 11 journalists, being

the

health

area,

FenaSaúde

organized two events for this audience:

six of the great press, resulting in the

“Workshop with Journalists” – Counted

publication of 39 matters, generating 645

on the attendance of nine communication

thousand views.

vehicles and resulted in more than 90

During

the

international

conference

matters in the major national and regional

on normal birth, Normal Labour and Birth

vehicles of the Country. During the event,

– 9th International Research Conference,

held in Brasília, was launched for the press

FenaSaúde launched the Pregnant Guide,

the Consumer Guide, that clarifies the main

that presents 46 revealing answers on the

questions relative to health plans, using a

coverages of the health plans and insurance

didactic language, without technical words,

from the pregnancy period to the birth of the

in order to facilitate the understanding.

baby, as types of births, contracting and rights

The subject matter resulted in reports in

of the pregnant and the new-born child. The

medias all over the Country.

content also is intended for mothers that will

“Breakfast with the President” – During

adopt. The theme resulted in 412 matters.

this meeting promoted by FenaSaúde in

The two Guides make part of the Plano

São Paulo, the journalist that cover the

de Saúde – O que Saber communication

Private Health market convened with the

plafform, developed by FenaSaúde. Both

president of the Federation, when were

guides are available on the page www.

discussed issues of relevance for the

fenasaude.org.br/fenasaude/publicacoes/

fena saúde

Consumer Guide and Pregnant Guide of FenaSaúde

chapter 6

225 888

Figures | 2014 Income and penetration in the GDP of Supplementary Health per modality of operator – Nominal and Real

2010

Self-management

2011

2012

2013

2014/2013 Variation

2014

2014/2010 Variation

Nominal

Real

8.34

9.19

10.45

12.07

14.33

18.7%

11.5%

71.9%

Medical Cooperative

26.10

30.44

34.24

38.45

44.50

15.7%

8.8%

70.5%

Dental Cooperative

0.43

0.48

0.53

0.55

0.63

15.5%

8.6%

46.6%

Philanthropy

1.71

1.93

2.09

2.24

2.12

-5.4%

-11.1%

24.0%

Group Medicine

21.67

24.80

28.05

31.90

36.13

13.3%

6.4%

66.7%

Group Dentistry

1.24

1.59

1.79

1.96

2.21

12.7%

5.9%

77.5%

13.94

16.86

20.07

23.41

28.56

22.0%

14.7%

105.0%

73.43

85.30

97.23

110.58

128.47

16.2%

9.2%

75.0%

GDP

3,770.1

4,143.0

4,392.1

4,844.8

5,123.1

5.7%

-0.6%

35.9%

GDP of Services

2,239.7

2,517.9

2,771.0

3,070.5

3,351.8

9.2%

2.6%

49.7%

1.95%

2.06%

2.21%

2.28%

2.51%

0.23 p,p,

–

0.56 p,p,

5.9%

6.5%

5.8%

5.9%

6.4%

–

Insurance Company Specialized in Health Supplementary Health

Penetration of the Segment in the GDP IPCA

Sources: DIOPS (ANS) – Collected in April 30th, 2015; BACEN – Collected in March 25th, 2015 Notes: 1) The Benefits Administrator modality was not included in the report because its figures are not significant. 2) The value informed for the supplementary health market was calculated using the 311 account (Net Considerations – Retained Premiums).

226

chapter 6 | fena saúde

In R$ billion, real and nominal variation % and GDP penetration %

Income of the associates with FenaSaúde Associates

Total

Allianz Saúde S.A.

0.82

Care Plus Medicina Assistencial Ltda.

0.41

Gama Saúde Ltda.

0.29

Golden Cross Assistência Internacional de Saúde Ltda.

1.33

Hapvida Assistência Médica Ltda

2.00

Itauseg Saúde S.A.

0.14

Yasuda Marítima Saúde Seguros S.A.

0.57

Metlife Planos Odontológicos Ltda.

0.10

Odontoprev S.A.

1.19

Omint Serviços de Saúde Ltda.

0.97

Porto Seguro – Seguro Saúde S.A.

1.07

Unimed Seguros Saúde S.A.

1.92

GRUPO AMIL

13.66

Amico Saúde Ltda.

1.28

Amil Assistência Médica Internacional S.A.

12.38

GRUPO BRADESCO SAÚDE

14.74

Bradesco Saúde S.A.

13.71

Mediservice Administradora de Planos de Saúde S.A.

1.04

GRUPO CAIXA

0.27

Caixa Seguradora Especializada em Saúde S.A.

0.18

Odonto Empresa Convênios dentários Ltda.

0.09

GRUPO INTERMÉDICA

2.37

Intermédica Sistema de Saúde S.A.

1.72

Interodonto – Sistema de Saúde Odontológica Ltda.

0.12

Notre Dame Seguradora S.A.

0.53

GRUPO SULAMÉRICA

10.26

SulAmérica Saúde Companhia de Seguros

0.85

SulAmérica Odontológico S.A.

SulAmérica Companhia de Seguro Saúde

8.68

SulAmérica Serviços de Saúde S.A.

0.73

Income – Associates with FenaSaúde

52.09

Income – Supplementary Health Market

128.68

Associates Market-Share

40.5% In R$ billion

Source: DIOPS (ANS) – Collected in April 30 , 2015 Note: The value informed for the supplementary health market was calculated using the 311 account (Net Considerations – Retained Premiums). th

fena saúde

chapter 6

227 888

Income of the associates with FenaSaúde per modality of operator 2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

Group Medicine

10.90

14.53

16.51

19.39

22.15

14.2%

103.2%

Group Dentistry

0.85

1.13

1.28

1.38

1.50

8.8%

76.2%

14.06

16.79

20.00

24.40

28.45

16.6%

102.4%

73.43

85.30

97.23

110.62

128.68

16.3%

75.2%

Modality

Insurance Company Specialized in Health Supplementary Health Market

In R$ billion and variation %

Source: DIOPS (ANS) – Collected in April 30 th, 2015 Note: The value informed for the supplementary health market was calculated using the 311 account (Net Considerations – Retained Premiums).

Supplementary Healthcare Expense of the associates with FenaSaúde per modality of operator 2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

7.63

8.47

9.89

11.21

13.35

19.1%

74.9%

Medical Cooperative

21.39

24.65

28.01

31.61

36.77

16.3%

71.9%

Dental Cooperative

0.27

0.31

0.34

0.32

0.37

13.4%

34.7%

Philanthropy

1.41

1.56

1.73

1.85

1.71

-7.5%

21.6%

Group Medicine

17.33

19.35

22.42

25.89

29.40

13.5%

69.6%

Group Dentistry

0.49

0.67

0.76

0.78

0.89

13.7%

79.8%

11.45

13.89

16.82

19.85

24.48

23.3%

113.7%

59.99

68.90

79.97

91.52

106.97

16.9%

78.3%

Self-management

Insurance Company Specialized in Health Supplementary Health

In R$ billion and variation %

Source: DIOPS (ANS) – Collected in April 30 , 2015 Note: The Benefits Administrator modality was not included in the report because its figures are not significant. th

Supplementary Healthcare Expense of the associates with FenaSaúde per modality of operator 2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

Group Medicine

8.70

11.89

14.10

16.37

18.54

13.3%

113.2%

Group Dentistry

0.34

0.50

0.57

0.56

0.63

12.4%

82.5%

11.45

13.89

16.82

19.85

24.48

23.3%

113.7%

59.99

68.90

79.97

91.52

106.97

16.9%

78.3%

Modality

Insurance Company Specialized in Health Supplementary Health Market

Source: DIOPS (ANS) – Collected in April 30 , 2015 Note: The value informed for the supplementary health market was calculated using the 311 account (Net Considerations – Retained Premiums). th

228

chapter 6 | fena saúde

In R$ billion and variation %

Composition of the Combined Index of the associates with FenaSaúde 2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

Loss Ratio

79.4%

81.0%

83.3%

81.4%

83.8%

2.9%

5.5%

Administrative Expense

10.0%

9.6%

8.4%

-0.8%

-16.0%

5.2%

5.4%

5.3%

4.9%

5.0%

0.3%

-5.3%

94.6%

96.3%

98.2%

94.8%

97.1%

2.4%

2.6%

Commercial Expense Combined Index

In % on the income

Source: DIOPS (ANS) – Collected in April 30 th, 2015 Note: The value informed for the supplementary health market was calculated using the 311 account (Net Considerations – Retained Premiums).

Composition of the Combined Index of the associates with FenaSaúde

Loss Ratio

Administrative Expense

100%

80%

5.2%

5.4%

5.3%

10.0%

9.6%

79.4%

81.0%

83.3%

Commercial Expense

4.9%

5.0%

8.4%

81.4%

83,8%

60%

40%

20%

0% 2010

2011

2012

2013

2014

Source: DIOPS (ANS) – Collected in April 30th, 2015

In R$ million

fena saúde

chapter 6

229 888

Loss Ratio of Supplementary Health per modality of operator 2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

Self-management

91.6%

92.1%

94.7%

92.8%

93.2%

0.4%

1.8%

Medical Cooperative

81.9%

81.0%

81.8%

82.2%

82.6%

0.5%

0.8%

Dental Cooperative

63.3%

63.7%

63.5%

59.3%

58.2%

-1.8%

-8.1%

Philanthropy

82.4%

81.0%

82.7%

82.6%

80.8%

-2.2%

-1.9%

Group Medicine

80.0%

78.0%

79.9%

81.2%

81.4%

0.2%

1.8%

Group Dentistry

39.8%

42.5%

39.9%

40.3%

1.0%

1.3%

Insurance Company Specialized in Health

82.2%

82.3%

83.8%

84.8%

85.7%

1.1%

4.3%

81.7%

80.8%

82.3%

82.8%

83.3%

0.6%

1.9%

Supplementary Health

Source: DIOPS (ANS) â&#x20AC;&#x201C; Collected in April 30 th, 2015 Note: The Benefits Administrator modality was not included in the report because its figures are not significant.

230

chapter 6 | fena saĂşde

In % on the income

Beneficiaries of Supplementary Health per modality of operator 2014/2013 Variation

2014/2010 Variation

5.56

3.1%

-2.2%

18.94

19.71

4.1%

18.3%

2.85

3.11

3.20

3.0%

32.9%

1.61

1.60

1.58

1.29

-18.5%

-18.4%

17.65

18.24

19.34

20.45

20.77

1.6%

17.6%

Group Dentistry

9.76

11.16

12.29

12.50

13.13

5.0%

34.5%

Insurance Company Specialized in Health

5.62

6.34

7.04

7.66

8.29

8.1%

47.4%

59.36

62.99

66.75

69.63

71.94

3.3%

21.2%

2010

2011

2012

2013

2014

5.68

5.41

5.54

5.39

Medical Cooperative

16.65

17.50

18.09

Dental Cooperative

2.41

2.73

Philanthropy

1.58

Group Medicine

Self-management

Supplementary Health

In thousands and variation %

Source: SIB (ANS) – Collected in August 28th, 2015 Notes: The Benefits Administrator modality was not included because it does not include beneficiaries. 2) The “beneficiary” term refers to connection to the health plans, and may include various connections for a same person.

fena saúde

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231 888

Southeast

Central-West

Northeast

North

Beneficiaries per geographic region and modality of operator 2014/ 2014/ 2013 2010 Variation Variation

2010

2011

2012

2013

2014

Self-management

0.27

0.25

0.26

0.27

0.30

12.0%

9.8%

Medical Cooperative

0.83

0.86

0.89

0.92

3.1%

10.0%

Dental Cooperative

0.21

0.24

0.25

0.26

5.5%

21.3%

Philanthropy

0.04

2.8%

1.9%

Group Medicine

0.30

0.38

0.49

0.60

0.69

14.7%

132.5%

Group Dentistry

0.29

0.35

0.43

0.47

0.49

4.3%

67.6%

Insurance Company Specialized in Health

0.15

0.21

0.24

0.25

0.28

8.7%

78.5%

Total of Beneficiaries

2.10

2.32

2.60

2.77

2.98

7.4%

41.4%

Self-management

0.94

0.93

0.95

0.97

2.6%

3.9%

Medical Cooperative

1.78

1.92

2.00

2.06

2.27

10.1%

27.3%

Dental Cooperative

0.31

0.33

0.34

0.36

0.35

-2.2%

14.3%

Philanthropy

0.06

0.02

11.3%

-63.5%

Group Medicine

2.48

2.75

3.16

3.32

3.63

9.2%

46.2%

Group Dentistry

2.04

2.31

2.53

2.70

2.65

-1.6%

30.3%

Insurance Company Specialized in Health

0.66

0.77

0.94

1.01

1.04

3.7%

58.2%

Total of Beneficiaries

8.26

9.03

9.95

10.41

10.94

5.1%

32.4%

Self-management

0.57

0.56

0.58

0.57

0.63

11.2%

9.8%

Medical Cooperative

1.08

1.18

1.30

1.37

1.46

7.0%

34.9%

Dental Cooperative

0.18

0.22

0.21

0.25

0.28

10.9%

51.3%

Philanthropy

0.01

0.00

-26.4%

-82.0%

Group Medicine

0.44

0.53

0.63

0.70

0.72

3.3%

65.8%

Group Dentistry

0.89

0.97

1.05

1.08

1.12

4.0%

26.8%

Insurance Company Specialized in Health

0.20

0.25

0.30

0.39

0.43

12.6%

113.9%

Total of Beneficiaries

3.38

3.70

4.07

4.36

4.66

6.9%

37.7%

Self-management

2.95

2.73

2.82

2.80

2.79

-0.3%

-5.4%

Medical Cooperative

9.37

9.83

10.17

10.67

10.98

2.9%

17.2%

Dental Cooperative

1.08

1.28

1.30

1.36

1.44

6.0%

33.1%

Philanthropy

1.17

1.23

1.20

1.18

0.92

-22.0%

-21.0%

Group Medicine

12.96

13.08

13.53

14.21

14.07

-1.0%

8.6%

Group Dentistry

5.83

6.67

7.34

7.27

7.82

7.5%

34.2%

Insurance Company Specialized in Health

4.24

4.71

5.15

5.57

6.07

9.0%

43.1%

37.59

39.53

41.52

43.06

44.09

2.4%

17.3%

Total of Beneficiaries

232

chapter 6 | fena saĂşde

Continuação

South

Beneficiaries per geographic region and modality of operator 2014/ 2014/ 2013 2010 Variation Variation

2010

2011

2012

2013

2014

Self-management

0.94

0.93

0.92

0.81

0.87

7.3%

-8.2%

Medical Cooperative

3.58

3.71

3.74

3.95

4.07

3.2%

13.7%

Dental Cooperative

0.62

0.66

0.74

0.90

0.87

-2.5%

40.3%

Philanthropy

0.30

0.32

0.34

0.30

-10.3%

0.0%

Group Medicine

1.48

1.50

1.52

1.61

1.65

2.8%

12.0%

Group Dentistry

0.72

0.87

0.94

0.98

1.04

6.3%

44.8%

Insurance Company Specialized in Health

0.36

0.41

0.45

0.47

4.0%

27.7%

Total of Beneficiaries

8.01

8.39

8.61

9.02

9.28

2.8%

15.8%

59.36

62.99

66.75

69.63

71.94

3.3%

21.2%

Brazil

In thousands and variation %

Source: SIB (ANS) – Collected in August 28th, 2015 Notes: 1) The values not catalogued in geographic and abroad regions of the country were not included because they do not present significant figures. 2) The “beneficiary” term refers to connection to the health plans, and may include various connections for a same person.

Income of the number of Supplementary Health beneficiaries per geographic region in 2014 North

4.1 %

Central-West

6.5 %

Northeast

15.2 %

Em % de participação

Southeast

South

61.3 %

12.9 %

fena saúde

In share %

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233 888

Supplementary Health Beneficiaries per type of contrac and age-group Individual or Family

2014/2013 Variation

2014/2010 Variation

2010

2011

2012

2013

2014

0 – 19 years

3.32

3.39

3.55

3.63

3.66

0.8%

10.2%

20 – 29 years

1.89

1.98

2.04

1.99

1.97

-1.1%

4.4%

30 – 39 years

1.83

2.00

2.14

2.17

2.19

0.8%

19.3%

40 – 49 years

1.52

1.63

1.70

1.69

1.71

0.9%

12.4%

50 – 59 years

1.31

1.40

1.45

1.47

1.52

2.8%

15.6%

60 or + years

1.92

2.06

2.15

2.26

2.39

5.6%

24.0%

60 – 69 years

0.96

1.02

1.07

1.12

1.18

5.2%

23.0%

70 to 79 years

0.63

0.66

0.69

0.73

0.76

5.1%

21.4%

80 years or above

0.34

0.37

0.39

0.41

0.45

7.5%

31.8%

11.80

12.45

13.04

13.22

13.43

1.6%

13.8%

2014/2013 Variation

2014/2010 Variation

Total of Beneficiaries

Group 2010

2011

2012

2013

2014

0 – 19 years

11.63

12.19

13.01

13.64

14.04

3.0%

20.7%

20 – 29 years

9.96

10.60

11.17

11.54

11.67

1.1%

17.1%

30 – 39 years

9.57

10.70

11.85

12.76

13.46

5.4%

40.6%

40 – 49 years

6.84

7.37

7.91

8.30

8.71

4.9%

27.2%

50 – 59 years

4.45

4.78

5.11

5.43

5.75

5.8%

29.2%

60 or + years

3.54

3.75

3.97

4.20

4.45

6.0%

25.9%

60 – 69 years

2.00

2.15

2.31

2.48

2.66

7.4%

32.8%

70 to 79 years

1.02

1.05

1.08

1.12

1.16

3.7%

14.1%

80 years or above

0.52

0.54

0.58

0.60

0.63

4.4%

22.3%

46.01

49.37

53.02

55.88

58.08

3.9%

26.2%

Total of Beneficiaries

Source: SIB (ANS) – Collected in August 28 , 2015 Notes: 1) The Group plan considers the beneficiaries of business group plans, by membership and not identified. 2) The “beneficiary” term refers to connection to the health plans, and may include various connections for a same person. 3) The total line considers the beneficiaries classified with inconsistent age. 4)The values catalogued in type of contract not classified were not included. th

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In thousands and variation %

Age Pyramid of the beneficiaries per type of contract in 2014

80 years or above

70 to 79 years

60 to 69 years

50 to 59 years

40 to 49 years

30 to 39 years

20 to 29 years

0 to 19 years 30%

20%

10%

Individual or Family

30%

20%

Group

Source: SIB (ANS) – Collected in August 28th, 2015 Notes: 1) The Group plan considers the beneficiaries of business group plans, by membership and not identified. 2) The “beneficiary” term refers to connection to the health plans, and may include various connections for a same person. 3) The total line considers the beneficiaries classified with inconsistent age. 4)The values catalogued in type of contract not classified were not included.

In 2014, to comply with its institutional

technical evaluation, study and discussion of topics to the interest by

mission, FenaSaúde held or attended actively

the Supplemental Health segment. The distribution of these topics

422 meetings – an average of 35 per month.

is made according to specialty, taking into account the scope of

There were 11 board meetings, 92 meetings

each committee or group. They are analyzed critically and deeply,

of the Technical Committees and Working

seeking uniformity of understanding among the associates with the

Groups, 64 meetings in ANS, 137 technical

Federation, the dissemination of information and knowledge, and

meetings and conference calls, 72 institutional

active participation in the regulatory process.

meetings with various entities and companies,

The result of such works are letters, official letters, studies, opinions

in addition to 46 internal meetings with the

and technical notes that support the decisions made by the elected

Communication Advisory.

board in planning and implementation of tasks, and also in detecting and finding solutions for structural and operational problems that might

Objectives of the Standing Committees and Working Groups The Standing Committees and Working Groups (WG), are established aiming the

difficult the effective compliance with the standards by the OPS. The WGs are bound to the Standing Committees and are formed to technically deepen specific subject matters of interest of the committee or the Executive Board.

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Composition of the Committees and WGs The thematic committees and working groups are formed aiming the technical evaluation, study and discussion of topics of interest to the Supplementary Health segment. The themes are analyzed critically and deeply, with the purpose to uniform the understanding among the associates, the sharing of knowledge and dissemination of information. The thematic committees operate as technical advisory body, providing technical support to the Executive Board of the Federation, and thus, analyze the operational, care and economic impacts arising from the new regulations of the Supplementary Health market and their intersections with the laws of the Brazilian health system. They are composed by president and vice president, liable for addressing the themes and supporting the Executive Board and, as regards FenaSaúde, the coordinator, liable for organizing the themes to be addressed and the operational referrals by the committees. Every associate counts on one holder member and one deputy member in each of the committees and working groups. The holder members are professionals, managers and technicians operating in the operators who have diverse background: lawyers, doctors,

dentists,

nurses,

economists,

actuaries,

accountants,

administrators, statisticians and other practitioners from the health sector. It is also possible to count on participation of guests from related entities or noteworth or experts practitioners of the Supplementary Health market. The working groups also count on the participation of practitioners working in associated companies and have deeper technical knowledge in specific subject matters, due they are operationally involved.

Technical Committee on Health (CTEC) It deals with topics related to regulation and issues that may affect the operation and economic viability of companies. One of its main duties is to evaluate the operational and economic impact caused by standards published by the regulator, as well as assist in the adjustment of the segment to such standards. Meetings Periodicity: Monthly President: Franklin Padrão Golden Cross Vice President: Flávio Bitter Grupo Bradesco FenaSaúde Coordinator: Sandro Leal Alves

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Committee on Communication (CCOM) Its principal purpose is to identify the themes of greater impact on the Supplementary Health and to propose the inherent communication strategies. Currently, the communication theme is present also in the meetings held by the technical, legal and care committees, in order to collect information for discussions and analyses by this committee. Meetings Periodicity: Monthly President: Newton Pizzotti Porto Seguro FenaSaúde Coordinator: José Cechin

Accounting Committee (CCONT) It addresses issues related to the standards and qualifications of the health plans operators in respect of accounting, criteria to constitute economic and financial collaterals, capital and policyholder surplus benchmarks, reserves and provisions, among others. The committee is in charge of the development of studies and alternative proposals aiming the economic and financial sustainability of the Supplementary Health market. The committee also plays the role to identify issues of concern and, if necessary, submit them to the Board in order to define the best way to act in ANS. Meetings Periodicity: Monthly President: Roberto Chamberlain Grupo Bradesco Saúde Coordenador FenaSaúde: Sandro Leal Alves

Committee on Providers Relations (CRP) It analyzes the relation connections between operators and their providers. One of its major goals, however, is to evalulate the regulations in respect of the operators and providers, focused on the relationship between these two players. It provides assistance to draft opinions directed to the press and to develop technical studies. Meetings Periodicity: Monthly President: Cristina Mendes Grupo Amil Vice President: Sérgio Galvão Grupo Bradesco FenaSaúde Coordinator: Sandro Leal Alves

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Committee on Legal Affairs (CJUR)

Its purpose is to assess unethical or unlawful

It addresses relevant legal actions to the Supplementary Health market.

behavior, that may cause representations

Its major duties are the following: analyze regulatory standards and

in the councils or assess administrative

suits brought by the Federation and its associates, analyze bills related

unlawful acts, civil or criminal, in addition

to the segment, draft legal opinions on specific themes and legal

to detect new types of fraud and means

seminars, and provide legal support to further committees.

of coercion.

Meetings Periodicity: Monthly

President: Carlos Ernesto Henningsen

President: Erika Fuga

Golden Cross FenaSaúde Coordinator: Mônica Figueiredo Costa

Grupo SulAmérica FenaSaúde Coordinator: Mônica Figueiredo Costa

Committee on Care Affairs (CASS) and provide technical inputs to the opinions of the Federation in the

Committee on Dentistry (CODONT)

several technical chambers and working groups constituted within

It is composed by dentists, in charge of subject

the scope to ANS, Ministry of Health, AMB and further representative

matters related to the Dental segment. Its

entities of the market. It is in charge of themes related to healthcare,

purpose is to address and provide technical

such as the List of Procedures, incorporation of health technologies,

support and opinions of the Federation in

clinic guidelines and the health terminologies code.

the several technical chambers and working

Meetings Periodicity: Monthly

groups established within the scope of

President: Manoel Peres

ANS, Ministry of Health, CFO and further

It is composed by doctors, and its purpose is to promote debates

Grupo Bradesco Saúde Vice President: Mariana Carvalho Grupo Amil FenaSaúde Coordinator: Vera Queiroz Sampaio de Souza

representative entities of the market. Meetings Periodicity: Monthly President: Flavio Merichello Omint Vice President: Rozana Sperduto

Committee on Ethics (CETI)

Golden Cross

It is composed by doctors and counselors with the purpose to identify

FenaSaúde Coordinator:

and prohibit the bad practices and possible cases of frauds that occur

Vera Queiroz Sampaio de Souza

in the healthcare provided in the Supplementary Health market.

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Working Groups Working Group

Operation/Goal

Connection

Coordinator

FS Coordinator

Periodicity

QISS (Quantification of Irregularities in the Supplementary Health)

To quantify the irregularities of the Supplementary Health with the purpose of communication and statistic

CETI

Érika Fuga (Grupo SulAmérica Saúde)

Vera Sampaio

Meetings hel together with CETI

List of Procedures and Events in Health

To evaluate the proposals for amendments to the List of Procedures of ANS

CASS

Manoel Peres (Grupo Bradesco Saúde)

Vera Sampaio

Meetings held together with CASS

COPISS (Committe for Standardizing the Information on Supplementary Health)

To monitor the amendments to TISS/ TUSS rules

CTEC

Sonia Bastos (Grupo Bradesco Saúde)

Sandro Diniz

Bimonthly

Reimbursement to SUS

It addresses subject matters in respect of SUS (standards, systems, among others)

CTEC

Mônica Costa

Upon request

Executive Board, Committees and Working Groups Meetings Meetings

Total (a)

Attendances (b)1

Average Quorum (b/a)

Executive Board

112

Care Committee

105

Accounting Committee

Committee on Communication

135

Committee on Ethics

n.a.

Legal Committee

129

Committee on Dentistry

Committee on Providers Relations

n.a.

Technical Committee

210

WG on COPISS

WG on QISS

WG on Reimbursement to SUS

103

958

Total

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FenaSaúde Representations National Agency of Supplementary Health (ANS) Chamber of Supplementary Health (CSS) Holder Member: Marcio Serôa de Araujo Coriolano

Grupo Bradesco Saúde

Deputy Member: Marco Antônio Antunes da Silva

Grupo SulAmérica Saúde

Standing Committee on Healthcare Regulation (COSAÚDE) Medical and Hospital Segment Holder Member: Manoel Antônio Peres

Grupo Bradesco Saúde

Deputy Member: Mariana Carvalho Barbosa

Grupo Amil

Dental Segment Holder Member: Flavio Augusto Merichello

Omint Deputy Member: Mércia Leite Nagem

Odontoprev

Technical Chamber on Qualification of Beneficiaries Admission in Health Plans: Pre-Existing Diseases or Injuries Holder Member: Franklin Padrão Junior

Technical Chamber on Regulation of the Law. 13003, of June 24th, 2014

Holder Member: Cristiana Vidigal Lopes

Grupo Bradesco Saúde

Monica Moyses Nigri

Deputy Member: Carlos Ernesto Henningsen

Grupo SulAmérica Saúde

Paulo Jorge Rascão Cardoso

Grupo Amil

Grupo Bradesco Saúde Golden Cross

Golden Cross

Deputy Members: Flávio Bitter

Technical Chamber on Regulation of Beneficiary Cancellation/Exclusion Claim in Health

COPISS Coordinator

Representatives: Cristiana Vidigal Lopes

Holder Member: Sônia Bastos de Souza

Grupo Bradesco Saúde

Franklin Padrão Junior

Deputy Member: Rosemeire Ishiguro

Golden Cross

Monica Moyses Nigri

Grupo SulAmérica Saúde

Paulo Jorge Rascão Cardoso

COPISS – Maintenance of TUSS for Medical Procedures

Grupo Amil

Holder Member: Mauro Blini

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Grupo Bradesco Saúde Grupo SulAmérica Saúde

Grupo Bradesco Saúde

Deputy Member: Gentil Alves

Deputy Member: Regina Mello

Grupo SulAmérica Saúde

COPISS – Maintenance of TUSS for Dental Procedures

COPISS – Maintenance of TUSS for Materials and OPME

Holder Member: Mércia Leite Nagem

Holder Member: Manoel Antônio Peres

Odontoprev

Deputy Member: José Antônio Molinari

Deputy Member: Regina Mello

Interodonto

Grupo Bradesco Saúde Grupo SulAmérica Saúde

COPISS – Maintenance of TUSS for Daily Fees, Charges and Bandages

COPISS – Maintenance of TUSS – Content and Structure

Holder Member: Carla Valeria V. Santos Rodrigues

Holder Member: Sônia Bastos de Souza

Grupo Bradesco Saúde

Medical Segment Grupo Bradesco Saúde

Deputy Member: Flavia Maria Martins Soares

Deputy Member: Rosemeire Ishiguro

Porto Seguro

Grupo SulAmérica Saúde

COPISS – Maintenance of TUSS for Drugs

Dental Segment

Holder Member: Carla Valeria V. Santos Rodrigues

Odontoprev

Deputy Member: José Antônio Molinari

Grupo Bradesco Saúde

Holder Member: Mércia Leite Nagem

Interodonto

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COPISS – Maintenance of TUSS – Communication and Safety

Deputy Member: Paulo Jorge Rascão Cardoso

Grupo Amil

Medical Segment Holder Member: Carlos Marques

Technical Group on Solvency

Holder Member: Haydewaldo Roberto

Mediservice – Grupo Bradesco Saúde

Deputy Member: Marcelo Massarelli

Chamberlain da Costa

Grupo Bradesco Saúde

Grupo SulAmérica Saúde

Deputy Member: Sandro Leal Alves

Dental Segment

FenaSaúde

Holder Member: Gilberto Bosco Neto

Odontoprev

Technical Group on Hospitals Payment Standard

Standing Group on Studies of Methodology for Monitoring the Guarantee of Care

Holder Member: Franklin Padrão Junior

Holder Member: Mauricio da Silva Lopes

Deputy Member: Manoel Antônio Peres

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Golden Cross Grupo Bradesco Saúde

Brazilian Medical Association (AMB) Technical Chamber of CBHPM Holder Member: Gentil Jorge Alves Junior

Grupo SulAmérica Saúde

Deputy Member: Mariana Carvalho Barbosa

Grupo Amil

Technical Chamber on Evaluation of New Technologies Holder Member: Gentil Jorge Alves Junior

Grupo SulAmérica Saúde

Deputy Member: Mauro de Paula Blini

Grupo Bradesco Saúde

Technical Chamber on Implants Holder Member: Eliane Marques

Porto Seguro

Deputy Member: Roberto Márcio Viana

Porto Seguro

Further Representations Brazilian Councel for Accreditation (CBA) Holder Member: José Cechin

FenaSaúde

Deputy Member: Sandro Leal Alves

FenaSaúde

Technical Group on Review of the List of Health Procedures and Events

Business Council on Medicine and Health of the Commercial Association of Rio de Janeiro (ACERJ)

Medical and Hospital Holder Member:

Representative: José Cechin

Manoel Antônio Peres

FenaSaúde

Grupo Bradesco Saúde Dental Holder Member:

Forum on Supplementary Health Entities (FESS)

Mércia Leite Nagem

Marcio Serôa de Araujo Coriolano

Odontoprev

Grupo Bradesco Saúde

Medical and Hospital Deputy Member:

José Cechin

Miyuki Goto

FenaSaúde

Grupo SulAmérica Saúde José Antônio Molinari

Board of Directors of the National Accreditation Organization (ONA)

Interodonto

Conselheiro: Sandro Leal Alves

Dental Deputy Member:

FenaSaúde

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Highlights Capitalization Income in 2014

Technical Provisions reached the amount of

R$ South region

57%

of the total amount

29.9

billion,

growth of

11,9% compared to 2013

Technical Committees

regi達o Sul

19.8%

of the total amount

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meetings held

Modalities The Capitalization bonds are structured in

Technical Committees

Modalities traditional popular incentive scheduled purchasing

Growth of

4.3% in bonds commercialized in the Brazilian market , with income of

21.9

billion

permanent associates

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Social achievements and Financial Education A core theme gains an increasingly relevance for the welfare of Brazilian families: Financial Education. In recent years, a large contingent of population achieved growth of the formal income and greater access to the consumer market of goods and services, but there is consensus that only a balanced financial planning will be able to preserve the social and economic achievements of the period. For this reason, the Capitalization market has given emphasis to their business and communication strategies, aiming the need to develop the discipline to save money and encourage the conscious consumption. As regards the macroeconomic point of view, in turn, the increase of domestic savings remains as a major challenge to be won, so that the Country may broaden its investment capacity and retake the economic growth trajectory. To get an idea of the increasing importance of the Capitalization, the volume of deposits made and held by customers and that are returned as surrenders by the end of the plans registered a 11.9% increase in 2014, amonting to almost US$30 billion. The amount represents the savings of about 17 million Brazilians. The values returned to the customers as surrenders, in the period, were equally significant, surpassing R$15 billion, an increase of 16.1% compared to 2013. These funds back into the hands of customers and, in addition to allow that dreams and personal projects come true, boost the economy. Within this context, the efforts of the market towards promoting Financial Education are many and are aligned to the National Strategy for Financial Education (ENEF) of the Federal Government and the initiatives undertaken within the scope of FenaCap and CNseg. In addition to implement institutional programs, the companies have been expanding product offerings, services and distribution channels, especially call centers and internet, intensifying their presence in the lives of customers through social networks, seeking to communicate more and better, positioning the capitalization bonds as an attractive alternative for buildina assets. By stimulating the constitution of reserves, the financial discipline and conscious consumption, the capitalization companies reaffirm their social and economic importance, contributing to improve the quality of life of thousands of families.

Marco Antonio da Silva Barros FenaCap's President

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FenaCap The Brazilian Capitalization Federation (FenaCap) is a non-profit civil association that congregates the companies that compose the Capitalization segment operating all over the Country. In December 2014, FenaCap counted on 17 permanent associates.

View To contribute to the Capitalization segment can double its size between 2013 and 2016, an ethical and sustainable way, taking part of the economic and social development of the Country

Mission To represent institutionally the Capitalization societies, safeguard the image of the market and promote its development.

Objectives n

Promoting the permanent defense of interest of the segment represented before the market, public authorities, institutions of the civil society and further entities;

Representing the associates judicially or extrajudicially;

Working to create and enhance the laws, standards and rules that increase the efficiency of this economic segment;

Promoting the integration among the associates;

Establishing and implementing policies aiming at developing the market within the scope of its operation;

Appointing or designating representatives before public and private organisms within the scope of its operation;

Constituting and coordinating technical committees and working groups;

Conducting research and projects;

Promoting the dissemination of the actions taken by the segment;

Promoting and holding events of the associates concern;

Supervising the improvement of the institutional image of the market;

Developing professional training, qualification and certification programme;

Enforcing the Code of Ethics and implementing self-regulation actions;

Promoting the capitalization bond as tool of economic and social development of the Country.

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Executive Board of FenaCap | 2014 – 2016 President Marco Antonio da Silva Barros

Brasilcap Capitalização S.A.

Vice Presidents Carlos Infante Santos de Castro

Sul América Capitalização S.A. – Sulacap

José Sérgio Bordin (from March 2014)

Bradesco Capitalização S.A.

Norton Glabes Labes (up to March 2014)

Bradesco Capitalização S.A.

Marcos Renato Coltri (from March 2014)

Brasilcap Capitalização S.A.

Gilberto Lourenço de Aparecida (from March 2014)

Brasilcap Capitalização S.A.

Ryvo Matias Pires dos Santos (from August 2014)

Caixa Capitalização S.A.

Luis Alberto Charry Pereira (from August 2014)

Caixa Capitalização S.A.

Directors Fernando José Costa Teles ((from March 2014)

Cia. Itaú de Capitalização

Aline Ferreira Coropos (from March 2014)

Cia Itaú de Capitalização.

Luciano Snel Correa

Icatu Capitalização S.A.

Patricia Martins de Freitas de Oliveira

Santander Capitalização S.A.

Renato Fernandes

Mapfre Capitalização S.A.

Ricardo Athanásio Felinto de Oliveira

Aplub Capitalização S.A.

Ronaldo Cosme Gonçalves Ferreira

Liderança Capitalização S.A.

Rosangela Rodrigues da Silva (from March 2014)

HSBC Empresa de Capitalização (Brasil) S.A.

Alfredo Lalia Neto (from March 2014)

HSBC Empresa de Capitalização (Brasil) S.A.

Audit Committee of FenaCap Holder Members Ernesto Luis Pedroso Júnior

Cia. de Seguros Previdência do Sul

Haydewaldo Roberto Chamberlain da Costa

Bradesco Seguros S.A.

Sérgio Alfredo Diuana

Sul América Capitalização S.A.

Deputy Members José Maria Souza Teixeira Costa

Companhia de Seguros Aliança da Bahia

Laerte Tavares Lacerda

Capemisa Capitalização S.A.

Marcus Moreira de Almeida (from August 2014)

Brasilcap Capitalização S.A.

Ana Júlia de Vasconcelos Carepa (from August 2014)

Brasilcap Capitalização S.A.

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Associates Zurich Capitalização S.A. now is one of

Cardif Capitalização S.A.

the associates with FenaCap from March

Capemisa Capitalização S.A.

2014. Considering such membership, the

Cia. Itaú de Capitalização S.A.

Federation today represents 100% of the

HSBC Empresa de Capitalização (Brasil) S.A.

companies operating in the segment, a total

Invest Capitalização S.A.

of 17 companies, as described below.

Icatu Capitalização S.A.

Liderança Capitalização S.A.

Aplicap Capitalização S.A

Mapfre Capitalização S.A.

Aplub Capitalização S.A.

Porto Seguro Capitalização S.A.

Bradesco Capitalização S.A.

Santander Capitalização S.A.

Brasilcap Capitalização S.A.

Sul América Capitalização S.A. – Sulacap

Caixa Capitalização S.A.

Zurich Capitalização S.A.

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Modalities of capitalization bonds

since all the expected payments have been

AtualCurrently, the capitalization activity has as purpose the

made on the dates scheduled.

commercialization of capitalization bonds, an instrument that enables

Popular: its purpose is to provide the

business operations and customers demand, using, in the proportions

participation of the bondholder in drawings,

that better adjust to each specific use, its attributes of prizes

without full refund of the amounts paid.

distribution via drawings and/or accumulation of funds. The bonds

Incentive:

aims

providing

the

may be commercialized individually or combined with other products,

participation of the bondholder in drawings

services or contracts. The products are structured, for the efffect of

without full refund of the amounts paid. The

commercialization, as per the following modalities:

bonds are bound to a business promotional

Traditional: it aims at refunding the bondholder, by the end of the period, at least the total amount of payments made by the subscriber,

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event created by the subscriber. Scheduled purchasing: the Capitalization

society assures to the bondholder, by the

Institutional Action of FenaCap | 2014

end of the period, to receive the surrender

1. Trial in the Superior Court of Justice (STJ) of the public-interest civil

amount in Brazilian currency, with option,

action, brought by ANADEC against REAL Capitalização (today,

without charging any other cost, to receive

Santander Capitalização); the justices of that Court, unanimously,

the good or service agreed in the register

followed the vote of the rapporteur and expressed favorable to

form, as per trade agreements celebrated

the legality of the waiting period provision of capitalization bonds

with industries, retailers or trade companies.

contracts;

All the four aforementioned modalities of

2. Approval by the Executive Board of FenaCap for the communication

capitalization bonds could be structured as Periodic Payment (PP), Monthly Payment (PM)

alignment and unification of the Capitalization segment. 3. Discussion to unificate the regulations and with proposals to be

or Single Payment (PU).

submitted to Susep for creating new modalities of capitalization bonds; 4. Discussion to simplify the wording of the general conditions for capitalization bonds, work to be submitted to Susep; 5. Approval to conduct research in the internal market to guide future communication actions with customers and prospects of the Capitalization segment; 6. Discussion with Susep on regulation proposal of the market risk capital of the Capitalization segment; 7.

Conduction of work with external advisory to identify and propose regulatory changes to prohibit the undue use of the capitalization bonds on possible money laundering offenses;

8. Discussion with SUSEP for creating databank required to calculate the operational risk; 9. Discussion with government agencies to exclude the capitalization bonds from the reach of the Foreign Account Tax Compliance Act (FATCA) regulation; 10. Monitoring in the National Congress defending the interests of the Capitalization segment, such as the PLS 287 of the Senator Paulo Paim dealing with the waiting period clause.

Statistics of the Capitalization | 2014 The Capitalization market is operated by companies established as corporations, with par-value shares and authorized to operate by act of the Ministry of Finance, after analysis by the Superintendence of Private Insurance. In 2014, 17 companies authorized to operate commercialized bonds in the Brazilian market and their revenue amounted to R$21.9 billion, representing an increase of 4.3% if compared to 2013. As regards the technical provisions, the amount reached R$29.9 billion, an increase of 11.9% if compared to the previuos year. The policyholder surplus of the companies for this segment reduced 20.7%, reaching R$4.01 billion, as per the following table.

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Figures | ano 2014 Income, GDP share, Policyholder Surplus and Capitalization Provisions – Nominal and

2010

Income

2011

2012

2013

2014/2013 Variation

2014

2014/2010 Variation

Nominal

Real

11.79

14.10

16.59

20.97

21.87

4.3%

-2.0%

85.6%

Policyholder Surplus

5.92

6.32

6.28

5.05

4.01

-20.7%

-25.5%

-32.4%

Technical Provisions

17.25

19.79

22.54

26.77

29.94

11.9%

5.1%

73.5%

3,770.1

4,143.0

4,392.1

4,844.8

5,123.1

5.7%

-0.6%

35.9%

Penetration of the Segment in the GDP

0.31%

0.34%

0.38%

0.43%

-0.01 p,p,

–

0.11 p,p

IPCA

5.91%

6.50%

5.84%

5.91%

6.41%

–

GDP

Sources: SES (Susep) – Collected in March 25th, 2015; BACEN – Collected in March 25th, 2015

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In R$ billion, real and nominal variation % and GDP share %

Capitalization Income per Geographic Region 2014/ 2013 Variation

2014/ 2010 Variation

728.73

1.6%

84.8%

2,542.89

2,559.73

0.7%

90.7%

1,195.46

1,596.60

1,775.73

11.2%

94.8%

8,055.81

9,401.27

11,702.32

12,472.51

6.6%

85.6%

2,414.00

3,042.75

3,538.12

4,414.31

4,335.10

-1.8%

79.6%

11,786.96

14,102.42

16,592.01

20,973.85

21,872.66

4.3%

85.6%

2010

2011

2012

2013

2014

394.26

451.10

552.66

716.93

1,342.35

1,524.99

1,903.63

911.69

1,005.16

Southeast

6,718.79

South

North Northeast Central-West

Brazil

In R$ million and variation %

Source: SES (Susep) – Collected in March 25th, 2015 Note: Policies registered without FU or abroad were not reallocated in any region, but are part of “Brazil”.

Capitalization Income per Geographic Region in 2014 North

3.3 %

Central-West

8.1 %

Northeast

11.7 %

Southeast

Em % de participação South

57.0 %

19.8 %

Source: SES (Susep) – Collected in March 25th, 2015 Note: Policies registered without FU or abroad were not reallocated in any region, but are part of “Brazil”.

In share %

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Drawings, Surrenders and Capitalization Expenses 2010

2011

2012

2013

2014

2014/2013 Variation

2014/2010 Variation

7,589.2

9,135.6

10,611.2

13,082.4

15,182.8

16.1%

100.1%

Capitalization drawings paid

602.9

727.6

842.4

1,021.6

1,149.4

12.5%

90.6%

Commercialization expenses

795.6

1,107.8

1,288.8

1,436.9

1,466.5

2.1%

84.3%

Administrative expenses

572.4

570.3

582.1

701.8

781.9

11.4%

36.6%

Tax expenses

103.2

127.8

140.5

144.6

178.3

23.3%

72.8%

74.8

248.3

244.6

276.1

280.2

1.5%

274.8%

Capitalization surrenders paid

Operating expenses

Source: SES (Susep) â&#x20AC;&#x201C; Collected in March 25th, 2015

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chapter 7 | fenac ap

In R$ milion and variation %

Technical Committees

Internal Controls of Capitalization President: Werner da Silva Frank

Brasilcap Capitalização S.A.

Products and Coordination

a partir de agosto de 2014

President: Gustavo Figueira Rosa

Danilo Campos

Icatu Capitalização S.A.

Cia Itaú de Capitalização.

(from August 2014)

até junho de 2014

Rita de Cassia R. Batista Moço

Meetings Held: 4

Capemisa Capitalização S.A.

Number of Members: 27

(up to June 2014)

Goal: To monitor the regulations of Susep in respect of internal

Mentor: Ronaldo Cosme Gonçalves Ferreira

controls, in order to promote the improvement of the processes and

adoption of good practices by the Capitalization companies.

Liderança Capitalização S.A.

Meetings Held: 12 Number of Members: 29

Legal of Capitalization

Goal: To coordinate the multidisciplinary

President: Simone Ayub Moregola

technical subject matters, themes and works

developed by members of different technical

Meetings Held: 5

committees.

Number of Members: 29

Liderança Capitalização S.A.

Goal: To monitor the legal subject matters related to Capitalization.

Capitalization Administration and Finances

Information Technology of Capitalization

President: João Augusto Santos Xavier

President: Eduardo Kives Ostronoff

Liderança Capitalização S.A.

Meetings Held: 7

(from June 2014)

Number of Members: 27

Carlos Augusto Pestana Rodrigues

Goal: To coordinate the accounting technical

Brasilcap Capitalização S.A.

works of the Capitalization market, as well

(up to June 2014)

monitor the subject matters addressed in the

Meetings Held: 3

Accounting Committee of Susep.

Number of Members: 24

Caixa Capitalização S.A.

Goal: To monitor the subject matters relating to the technology field,

Actuarial of Capitalization

as well develop and adopt improvements for the Capitalization market.

President: Anna Paula Nardi de Almeida

SulAmérica Capitalização S.A.

Committee on Communication

Meetings Held: 5

President: Olinda Campos

Number of Members: 27

Goal: To coordinate actuarial technical

Meetings Held: 4

Works in respect of the capitalization

Number of Members: 18

operations, as well monitor the studies

Goal: To monitor the implementation of the Institutional Communication

addressed in the Actuarial Committee of

Plan of FenaCap, in order to promote the understanding, in simple and

Susep.

clear language, of the Capitalization market for the public in general.

Brasilcap Capitalização S.A.

fenac ap

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Highlights SindSeg SP offered support to 376 meetings held through videoconference rooms located in the principal business office.

The meetings counted on the attendance of

SindSeg MG/GO/MT/DF Th 6th edition of the

3,250 people. SindSeg RS

Production and distribution

Educar para Proteger programme held in Divin贸polis, Montes Claros, Juiz de Fora, Uberl芒ndia e Varginha cities promoted

361 workshops

in public and private schools and counted on attendance of

9,500 students

from 41 schools, of which

3,200 students took

part of the Cultural Competition whose theme of the composition was O Seguro morreu de velho. Mas como foi que ele viveu?

260

c h a p t e r 8 | s tat e t r a d e u n i o n s

250 newsletter,

reaching 5,500 readers.

Published

44 editions

of the newsletter Informe SindSeg SC, that resulted in

50,656 thousand views.

SindSeg BA/SE/TO extended its activities and now is providing support to Amigo do Seguro programme, of the National School of Insurance, benefiting five students in Aracaju and five youngs in Salvador.

SindSeg NNE/TV Corporate TV

6,546

people viewed the videos

SindSeg RJ/ES eBrat – online system for traffic register – created with the support and participation of the Trade Union in 2013, accounted up to 2014

116,928 inclusions in the system with import

146,873 photos

10,345

minutes of presentation

806%

of increase in the number of views

1,193%

of increase in the time of view

SindSeg PR/MS received two important awards in

2014: The Troféu Hermes, granted by Revista Seguros em Foco and the Pinhão de Ouro, granted by CVG-PR.

s tat e t r a d e u n i o n s

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Executive Board

multi-sectoral partnership, SindSeg became

President: João Giuseppe Silveira Leite Esmeraldo

to dedicate more to all national road safety

Vice President: Paul Douglas Canarin

strategies in the states where it operates. In

Directors: André dos Santos Pereira; Meiry Massako Sakaguchi;

this line, the entity embraced the Movimento

Cássio Ferreira Ramos da Silveira

Maio Amarelo, making disclosures about its

Audit Committee: Gilberto de Jesus; José Carlos Teles da Silva e

profile on social networks, always focused on

Álvaro Crescêncio dos Santos Neto

education and awareness in the traffic.

Deputies of the Audit Committee: Erik Pinto da Silva Santos;

2014 was also the debut of the Trade Union

Cláudio Luis Moreira Almeida e Paulo Roberto da Silva

as supporter Amigo do Seguro programme,

Representative Commissioner: João Giuseppe Silveira Leite Esmeraldo

created by the National School of Insurance.

Deputy of the Representative Commissioner: Paul Douglas Canarin

SindSeg adopted five students in Aracaju and five other youngs in Salvador.

Institutional actions

The confraternization event of SindSeg BA

In 2014 SindSeg BA / SE / TO entered into partnerships with public and

/ SE / TO distinguished by a single moment

private organisms, such as the National Federation of the Associations of

and that convened the main representative

Detran (FENASDETRAN), with the Brazilian Association of Traffic Medicine

entities of the insurance market in Bahia.

in Bahia (ABRAMET/BA) and the Department of Public Safety (SSP/BA),

The event received the name of Celebraseg,

where attended meetings, participating in the issues relative to the traffic

where the Trade Union of the Insurance

in Bahia.

Brokers of Bahia, Personal Insurance Club of

The Union represented the insurance market of Bahia in the public

Bahia, Insurers Club of Bahia, Insurance Club

hearing on the regulation of car parts dismantling, in defense of the bill

of Feira de Santana and SindSeg BA / SE / TO

that aims to regulate the operation of comercial establishments for cars

celebrated the end of the year and the union

dismantling in Bahia. When participating in the Environmental Forum in

of the entities for 2015.

Lauro de Freitas, Bahia, the Trade Union emphasized the insurance market engagement in sustainable issues.

Educational activities

In partnership with the Police Repression to Vehicles Robbery and

The training work of SindSeg BA / SE / TO

Therft (DRFRV), the Trade Union began to receive daily detailed reports

was focused on the Cycle of Lectures. The

on the vehicles recovered from thefts and robberies, as well as the

programme counted on presentations made

monitoring as regards the progress of implementation of the Pátio Legal

by experts about various topics within the

system in the state.

insurance universe in the cities of Salvador

The Trade Union joined to the Transitando Seguro project, in

/ BA, Vitória da Conquista / BA and Aracaju

partnership with the National Road Safety Observatory (ONSV). From this

/ SE. In partnership with the National School

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c h a p t e r 8 | s tat e t r a d e u n i o n s

of Insurance, it promoted three lunchlectures or dinner-lectures for insurance practitioners, convening an average of 80 people in each of them.

Communication actions The actions of SindSeg BA / SE / TO

“The Trade Union joined to the Transitando Seguro project, in partnership with the

were conducted from the slogan É tempo

National Road Safety

de viver seguro, launched in 2013. In this

Observatory (ONSV),

line, one part of the disclosures focused on institutional ads on vehicles of the market,

dedicating to all national road

such as Revista Apólice and Jornal Nacional

safety strategies in the states

de Seguros. Both vehicles covered the actions of the Trade Union, such as the Cycle

where it operates”.

of Lectures and Celebraseg. The Trade Union entered into a partnership with Metrópole radio (101.3 FM) of Bahia, with weekly programs, in the Programa

do Automóvel and Cadê o Síndico. Both

Events, donations and supports

programs promoted the Trade Union as an

Throughout 2014, SindSeg BA / SE / TO

institution for the benefit of the society, as

took part in various events, celebrations

well as the diffusion of the insurance through

and meetings of the insurance market. The

daily spots and quotes. In Feira de Santana,

highlight is the monthly lunches of the Insurers

Bahia, SindSeg supported the campaign

Club of Bahia and the Insurance Club of Feira

to value the insurance broker through 15

de Santana. The entity also attended the

outdoors throughout the city.

meetings held by CSP-BA, called CSP Pregunta

The actions of Sindseg BA / SE / TO and

and Insurance Innovation Award. SindSeg also

other entities in the region counted on wide

honored CONSEG-RN, in Natal / RN, in August;

disclosure over the year, where many of them

in October it took part in the 14th CONEC held

were reinforced by means of publications on

in São Paulo, as well as in the end of the year

the website of the entity and on profiles of

confraternizations of the Trade Unions of the

social networks, as Facebook and Twitter.

Northeast.

Dates and/or periods of relevance as the

The Trade Union supported the Encontro

National Week of Traffic, for example, were

Seguro, held by Sincor-SE in March 2014. In

more emphasized in these channels

addition, it sponsored five students in each edition of the Amigo Seguro programme, in

Technical actions

Salvador and Aracaju. In July, contributed to the

There were five ordinary meetings held by

success of the Baiano Meeting of the Insurance

the Executive Board to discuss ideas and

Industry (ENBASE), held in Feira de Santana / BA.

projects, counting on the participation of

In September it cooperated as sponsor

most of its associates. Among the agendas

and honored the 5th Meeting of the Insurance

addressed, the approval of the balance sheet,

Industry, held in Aracaju. In December, also

the Executive Board report, the 2015 budget

contributed to the 7th Confraseg, held in Feira

estimate and the inauguration of the new vice

de Santana, and the confraternization event of

president, Paul Douglas Canarin, replacing

the Trade Union of Employees of the Insurance

Antonio Carlos de Melo Costa.

Companies of Bahia.

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Executive Board

cooperate with other institutions and organisms

President: Augusto Frederico Costa Rosa de Matos

of the governments as regards issues of the

Vice Presidents: Angelo Vargas Garcia e Luiz Carlos Ferreira Gomes

market concern.

Directors: Marcelo Araújo Braz; Raphael Bauer de Lima;

In partnership with the National School of

Ronaldo Pinho Rodrigues e Rogério Poleti Gebin

Insurance, the Cycle of Lectures promoted 14

State Representatives:

events, with an average of 60 people in each

Goiás: Francisco Vidigal

presentation. In 2014, the program with experts

Distrito Federal: Carlos Cavalcante

to discuss current and relevant themes of the

Mato Grosso: Célio Freitas

universe of insurers and brokers, was held in

Minas Gerais: Luiz Otávio Lépori (representa o Sindicato na Região

Belo Horizonte, Goiânia, Brasilia, Governador

Leste); Alysson Parreiras Maia (na Região Oeste); Antônio Martins

Valadares, Divinópolis, Juiz de Fora, Uberlândia

(na Zona da Mata); Leandro Godinho (na Região Sul); e André Pacheco

and Ipatinga.

(no Triângulo Mineiro).

Another highlight was the delivery of awards for the Cultural Competition of the Educar para

Institutional actions

Proteger Programme. The project seeks to raise

Since May 2008, the Pátio Seguro of Belo Horizonte, an initiative of the

awareness young people aged 14 to 18 about

Trade Union and Fenaseg in partnership with the Government of the

the importance of the safety as a preventive and

state of Minas Gerais through the Civil Police, provides services removing

consciously practice. According to the technical

vehicles from theft and robbery. In seven years, around 53,000 vehicles

director of the Trade Union, Valdecir Mochi,

returned to their owners.

361 workshops were held in public and private

The confraternization event of SindSeg MG / GO / MT / DF distinguished

schools. This work received 3,200 compositions

by granting the Merit Medal of the Insurance Market – 2014 to the president

made by 9,500 students from 41 schools. In

of the Brazilian Insurance Confederation (CNseg), Marco Antonio Rossi,

addition to Belo Horizonte and Metropolitan

the president of ACMinas, Roberto Luciano Fortes Fagundes, and the

Region, the program was also held in the cities

president of the Trade Union of Brokers of Distrito Federal, Dorival Alves

of Divinópolis, Montes Claros, Juiz de Fora,

de Souza. Members of the technical and special committees of the Trade

Uberlândia and Varginha.

Union were honored for their efforts and commitment, being honored with plaques.

Communication actions

Educational actions

The Strategic Communication Plan remained

SindSeg MG / GO / MT / DF kept his training work through a number

active and updated, in order to encourage the

of meetings of the market interest with the purpose to improve the

insurance culture within the scope of the Trade

knowledge of practitioners operating in the insurance area, as well as

Union and inform the population on important

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c h a p t e r 8 | s tat e t r a d e u n i o n s

themes as Motor, Cargo Transit and Private

making projects. Counting on large participation of all its members, the

Pension insurance.

Technical Committee on General Insurance and Market Relations, the

As regards 2014, it was developed a media

Technical Committee on Personal Insurance and Market Relations and

plan with specific issues and spokespeople to

the Special Committee on Legal and Fiscal Affairs, played their role of

be worked out in the press, in order to give

advise the Trade Union on specific subject matters and study themes

visibility and consolidate SindSeg MG / GO /

related to each of them. SindSeg MG / GO / MT / DF maintains, together

MT / DF as reference in matters related to the

with Sincor-MG, the Committee on Inter-Union Ethics, composed by four

market. This trend was confirmed by continuous

representatives of each Trade Union, whose major purpose is to safeguard

requests by the press, especially from the Minas

the good and regular exercise of the insurance activities.

Gerais, by testimonials and evaluation of the Trade Union, including in reports not directly associated with the insurance industry. The online presence of the Trade Uunion was highlight this year. In addition to the intense updating and interaction from the publication of relevant and useful information on the website and the page of the entity on Facebook and LinkedIn, SindSeg MG / GO / MT / DF also leveraged a dissemination and communication work that crossed the medias. This means that the information provided by the Trade Union in its several vehicles – Seguro em Pauta newspaper, sindsegmd.com.br website and its page on Facebook – are designed in integrated and complementary way, to strengthen the relationship and access by the public access to the communication channels of the entity.

“About 840 people took part in 14 events of the Cycle of Lectures held in partnership with the National School of Insurance in 8 cities of Minas Gerais, addressing current and relevant themes on insurance”.

Technical actions During 2014, were held four regular meetings of the Executive Board and the committees held five meetings each, discussing ideas and

s tat e t r a d e u n i o n s

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Executive Board

Institutional actions

President: Mucio Novaes de Albuquerque Cavalcanti

The Trade Union celebrated the first year of

Vice Presidents: José Henrique Pimentel,

SindSegNNE TV, via web communication

João Giuseppe Silveira Leite Esmeraldo e Hodson Menezes Filho

vehicle, made available on the website of the

Directors: Paul Douglas Canarin, Alcindo Cavalcanti de Araújo,

entity and in the SindSegNNE channel on

Carlos Luna Sant´Anna, Fernando Antonio Grossi Cavalcante,

CQCS Portal. With five channels – Mercado

Eduardo Fázio de Arecippo Lima e João da Fonseca Lins Filho.

de Seguros, Dicas, DPVAT, Agenda e Trânsito

Audit Committee: Hamilton Torres Carneiro Sobrinho,

Seguro, the TV provides market information,

Ari Coifman, Cosme Antonio Novaes, Marcos Gonçalves Silveira,

using an easy language, with the purpose to

Sérgio Acioly Nogueira Lima e Patrícia Cavalcanti César da Silva

diffuse the insurance culture and bringing

Representatives in the Board of Federations:

toghether market and population.

Holder Members: Mucio Novaes de Albuquerque Cavalcanti e José

It was held in Recife, a lecture with the

Henrique Pimentel;

president of Chubb Seguros do Brasil, Acacio

Deputy Members: João Giuseppe Silveira Leite Esmeraldo e

Queiroz, with the theme Minhas Bagagens,

Hodson Menezes Filho

based on the book he is the author. In Macapá/ AP and Belém/PA, were held lectures on The importance of insurance on the life of the entrepreneur, both given by professor Maurício

With the purpose to

Tadeu and with the support of local Sincor. In Sao Luis / MA, was held lecture with José

strengthen the expansion

Márcio Norton, director of the Seguradora

of the insurance culture

the theme DPVAT Insurance in all dimensions.

Líder dos Consórcios do Seguro DPVAT, with

throughout the states it

The event was supported by Sincor-MA.

operates, the Trade Union

lecture given by Professor Maurício Tadeu,

promoted several lectures

whose theme was The importance of insurance

of education actions.

Supported by CDL Petrolina.

In Petrolina/PE, the Trade Union held a

on the life of the entrepreneur. The event was It was held the 1st edition of Conseg – Rio Grande do Norte, in Natal. The event counted on lecture given by Professor Gustavo Mello, who

266

c h a p t e r 8 | s tat e t r a d e u n i o n s

presented the Brazilian market figures, those

was given by Professor Maurício Tadeu. The

of the Northeast and Rio Grande do Norte,

event, held by SindSegNNE, counted on the

and the growth and outlook of the economy

support of the Commercial Association of

for the region. In Manaus/AM, the Trade Union

Pernambuco (ACP).

supported the 4th Forum on Insurance, where

The Trade Union supported the 5th edition

was given lecture by Professor João Paulo M. de

of the Sincor-AL Alberto Marinho Award of

Melo. The theme was The insurance market in

Journalism, held in Maceió. In Belém/PA, the

the Amazônia region.

Trade Union held the Sescon/PA Forum –

The entity supported the 4th edition of the

Trade Union of Accounting Companies of the

Workshop on Insurance of Pernambuco. The

state of Pará – whose lecturer was Professor

event counted on the support of SindSegNNE TV.

Maurício Tadeu. The forum presented as

In Recife/PE, the lecture on The importance

central theme The liability insurance of

of the insurance on the life of the entrepreneur

the accountant.

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Executive Board

Gomes, President of TJ-PR; Appellate Judge

President: João Gilberto Possiede

Joenildo de Souza Chaves, President of TJ-MS,

Vice Presidents: Ileana Maria Iglesias Teixeira Moura;

as well as the Presidents of the Association of

Moacir Abbá de Souza; Salomar Antonio Osti

Judges of Paraná and Mato Grosso do Sul and

Directors: João Malta de Albuquerque Maranhão Neto;

Presidents of the Bar Association Sections, in

Marcelo Camargo Polato; Luciana Maria de Almeida Gomes;

both States. The purpose of the visits was to

Luiz Carlos Soluchinsky Junior; Luiz Henrique de Menezes Durek;

maintain the closer relationship of many years

Vanderlei Scarpanti; Wilson Bessa Pereira

and deliver invitations to the festivities of the

Audit Committee: Jean Carlo Borba; Luciana Alves Sobreda Zago;

90 years of SindSegPR / MS.

Marli Lenzi

João Gilberto Possiede, Joao Malta de

Representatives in the Board of Federations:

Albuquerque Maranhão Neto and Ramiro

João Gilberto Possiede; Ileana Maria Iglesias Teixeira Moura;

Fernandes Dias, respectively, president, diretor

Moacir Abbá de Souza; Marcelo Camargo Polato

2nd secretary and chief executive officer,

Chief Executive Officer: Ramiro Fernandes Dias

accompanied by the journalist Julio Cezar Pereira Filho, visited the Trade Union of the

Institutional actions

Companies in the state of Santa Catarina, in

Visits were made to the Association of Judges of Paraná with the

Blumenau, in order to exchange information

purpose to address the contents of the Revista Judiciária of Paraná,

on the operation way of both institutions.

as well as in Police Stations of Theft and Robbery (property),

Ramiro Fernandes Dias gave a lecture in

Police Station of Vehicles Theft and Robbery and Police Station

May, in the Committee on Insurance Law of

of Swindling and Cargoes Diversion. The visits were held by the

OAB-PR, addressing the theme Insurance:

Executive Board and members of the Internal Committee on General

Scenario, Duties and Features, to an audience

Insurance for exchange of information about the increasing number

of 200 lawyers.

of occurrences in these modalities.

There was also participation in October,

Thus, visits were made to Mr. Carlos Alberto Richa, Governor of

at the 3rd Liability Symposium held by the

Paraná; Mr. André Puccinelli, Governor of Mato Grosso do Sul; Mr.

Committee on Liability and Insurance Law,

Valdir Rossoni, President of the State Legislature of Paraná; Mr. Jerson

of OAB-PR, whose theme was The indemnity

Domingos, President of the State Legislature of Mato Grosso do Sul; Mr.

suits in the United States and Brazil, of which

Gustavo Fruet, Municipal Mayor of Curitiba; Mr. Gilmar Antunes Olart,

took part, as a guest, Dr. Angelica Carlini, and

Municipal Mayor of Campo Grande; Mr. Paulo Salamuni, President of the

in the 1st National Insurance Law Conference,

City Council of Curitiba; Mr. Mario Cesar Oliveira da Fonseca, President

with the participation of jurists from several

of the City Council of Campo Grande; Appellate Judge Guilherme Luiz

Brazilian states.

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c h a p t e r 8 | s tat e t r a d e u n i o n s

SindSeg PR / MS welcomed the Presidents Julio Cesar Rosa and Paulo Lückmann, of the Trade Union of Insurance Companies in Rio Grande do Sul and Santa Catarina, as well, at a later date, the legal advisors of them to evaluate the vehicle protection associations, with strong performance in the three states. SindSegPR / MS, at the initiative of the Internal Committee on General Insurance, made technical visit to Renault, when were addressed issues on cars reparability. The group was composed by people of several Associated Insurers, of Paraná and São Paulo. Also, at the initiative of the Internal Committee on General Insurance, was held the lecture whose theme was Sketch, given by Dr. Marcelo Coutinho, of the Theft and Robbery Police Station, and the lecture The development of the Traffic Accident Unified Electronic Register system (B.A.T.E.U.), given by the Soldier Edivaldo Marques Rodrigues, of BPTRAN, one of the people in charge of implementation of the system. In August, SindSegPR / MS conducted, in Curitiba, the commemorative ceremony of the 90th anniversary of the entity, hosting insurance practitioners from all over Brazil, political, civil, military authorities and judges. At the event, which brought together about 500 people, was launched the book summarizing the history of the entity from its creation up to 2014. The publication Caderno de Seguros was also distributed, which was edited with the purpose to reinforce for society the importance of the insurance as a tool of social development, in addition to provide information on its various modalities. The publication were included in the major newspapers of Paraná, with 45,000 copies, and Mato Grosso do Sul, with 17,500 copies. In October, SindSegPR / MS also held, in Campo Grande, another ceremony celebrating the 90th anniversary of the entity, hosting insurance practitioners and political, civil and military authorities of Mato Grosso do Sul, congregating around 100 people.

s tat e t r a d e u n i o n s

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João Gilberto Possiede, Ramiro Fernandes Dias, along with Adilson

In December, in order to celebrate the end

José Dorascenzi, Marcos Luques Rodriguez, both representatives of

of the entity's activities, it organized lunch, in

SindSegPR / MS for Mato Grosso do Sul and Cristiane Barros Bruning,

Bourbon Hotel, in Curitiba, of which took part

assistant of the Trade Union, visited the BPTRAN of Campo Grande,

practitioners of the Seguradoras Associadas.

and were welcomed by lieutenant Jonildo Theodoro de Oliveira. At the

SindSegPR / MS was awarded the with

meeting, were discussed issues related to traffic, number of accidents

Troféu Hermes, granted by Revista Seguros

and possible actions to be carried out in partnership.

em Foco, and the Pinhão de Ouro, by CVG-

The Trade Union held events to integrate Insurance Companies and Insurance Brokers in Maringa.

PR, recognized as entity that is partner of the insurance market

To ratify the partnership between Sincor-PR and the Sincor-MS, João Gilberto Possiede and Ramiro Fernandes Dias attended the solemnity

Lectures and events

act of the National Super Simple sanction by the President of Brazil,

Throughout the year, SindSegPR / MS orga-

Dilma Roussef, at the Presidential Palace, supporting institutionally the

nized lunches with the attendance of insurers

claims by the insurance brokers.

and insurance brokers to present the actions

Were also made visits to the Associated Insurance Companies in

carried out in partnership with the Police

events organized by them to divulge the services provided by the Trade

Stations of Swindling and Cargoes Diversion

Union. One of those visits was in Sancor Seguradora, in its principal

and that of Vehicles Theft and Robbery.

business office, in the city of Sunchales, Argentina. During the event,

In Campo Grande, were held meetings

Ramiro Fernandes Dias held a presentation of all the company's Board

with insurers to evaluate the local market

about the history, goals, mission and corporateand social projects to the

and make decisions on the development

chief executive officer of SindSegPR / MS. Attended the event, Professor

and relationtionship of the market with the

Maria Helena, of the National School of Insurance, and several insurance

trade unions.

brokers of Parana and Santa Catarina.

With an effective participation, and also institutional and financial support to the Cycle of Brokers and Insurers Meeting held by Sincor-PR, in the cities of Ponta Grossa, Londrina, Maringá and Cascavel, the event was attended by over 1,200 participants. In addition to Insurance Brokers Symposium in

“Held 26 radio, television and newspaper statements in Parana and Mato Grosso do Sul, on motor, cargo transit, life, home/housing, comercial and industrial insurance, and DPVAT insurance ooutcomes”.

Curitiba, also held by Sincor-PR, atended by more than 2,000 people. It supported and participated, institutional and financially, all cycle of lectures of Sincor-PR, a total of 21 events held in 17 cities of Paraná. Equally, it supported institutional and financially, the cycle Corretor unido é + seguro, held in Dourados and Mato Grosso do Sul by Sincor-MS, with the participation of about 1,000 people. It also supported and attended the event organized by the National School of Insurance, in Curitiba, with the theme: O

que querem as mulheres. Also attended the events held by Sincor-PR, entitled Com a

palavra, o Presidente.

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c h a p t e r 8 | s tat e t r a d e u n i o n s

It is worth emphasizing the participation as

Grande, Londrina, Maringá and Ponta Grossa;

well the institutional and financial support in

lecture closing the Cycle of 2014, with the

the graduation of Insurance Brokers of Campo

theme Prospects for the economy, given

Grande, Curitiba and Dourados, in partnership

by the columnist Samy Dana and held by

with the respective Trade Unions of Insurance

Sincor-PR; events held by Clube da Pedrinha

Brokers and National School of Insurance,

of Paraná, by Clube do Bolinha of Paraná and

and the 4th Women’s Day Meeting, where it

the Personal Insurance and Benefits of the

supported institutional and financially the

state of Paraná.

event, held in partnership with Sincor-MS, in Campo Grande.

In addition, it sponsored OAB-PR in three opportunities, whose themes were about Liability and Insurance Law. Also sponsored

Sponsorships, donations and supports

the t-shirts making for the Festa Junina

Maintaining the partnerships with Public

with Cancer/MS of Campo Grande, whose

Safety agencies, SindSegPR / MS sponsored

event aimed at raising funds for charities of

the production of explanatory folders on

the supported entity. In the social field, it

B.A.T.E.U., distributed by the Military Police of

donated electronic equipment for Instituto

Paraná during the Summer Operation, in the

João Ferraz de Campos, which will be used in

coast of Paraná.

learning and leisure of the students.

of the Association of Friends of Children

It continued sponsoring the Police Station

It is worth mentioning the sponsorship

of Vehicles Theft and Robbery (DFRV)

of the Troféu Hermes event, organized by

concerning the maintenance of trackers

Revista Seguro em Foco, in Curitiba.

devices used to combat vehicles theft and robbery acts, as well as for the Police Station

Communication actions

of Swedling and Cargoes Diversion (DEDC),

SindSegPR / MS, through its press advisory, gave

also with maintenance of trackers devices

26 statements on radio, TV and newspaper, in

used to combat cargoes diversion.

Paraná and Mato Grosso do Sul, clarifying details

The Trade Union also sponsored all the

and results of DPVAT Insurance, Motor Insurance,

graduations of insurance brokers in Parana

Cargo Transit Insurance, Life Insurance, Home/

and Mato Grosso do Sul, as well as donated

Housing Insurance, Commercial and Industrial,

in each event a multifunction printer to be

highlighting the damage caused by the rains.

drawn among them.

Statements were given on the vehicles

Other events and actions are on the list

protection associations, clarifying the population

of sponsorships, as those listed below: event

on their actions, and the arrangements by

Day of the woman employee of insurance

SindSegPR / MS on the question.

companies in Paraná; Christmas Party of the

The vehicles were as follows: RPC, of Curitiba

Employees of Insurance Companies held

and Cascavel, Record News, Rede Mercosul, ÓTV,

by the Trade Union of the Employees of

Rádio Evangelizar, Rádio Paiquerê de Londrina,

Insurance Companies in Parana; two editions

Folha de Londrina, CIA FM de Cianorte, CBN,

– 7th and 8th – Revista Judiciária do Paraná,

Jornal Bem Paraná, Umuarama Ilustrado, Jornal

published by the Association of Judges of

Gazeta do Paraná, of Cascavel, Rádio E Paraná,

Paraná; event Insurers and Insurance Brokers

Revista Apólice, Revista Crescimento Seguro,

Meetings, in the cities of Cascavel, Campo

Jornal Gazeta do Povo.

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Actions on Internal marketing

President: Julio Cesar Rosa

In 2014, SindSeg RS held the following

Deputy Vice President Alberto Carlos Lohmann

Workshops: Understanding the Private Pension;

Vice Presidents: Alberto Müller da Silva; Sergio Machado de Oliveira;

Analysis of the National Scenario of

Cesar Luiz Salazar Saut; Guacir de Llano Bueno e Luciano Vicente da Silveira

Cargoes Theft; Liability Insurance – Present

Directors: Rafael Seidl Alquati; Gilson Bochernitsan;

Time Products; Azimuth, the new insurance

Pedro H. Moreira Garcia; Luiz Osório da Luz Silveira, José Dalpiaz,

market direction; What is necessary for

Clodomiro de Souza Dorneles, José Ignácio Vergara G. Júnior

the agricultural insurance is developed

Audit Committee: Claudir Couto; Marcus Vinícius Barbosa dos Santos

in Brazil; The motor insurance Outlook in

Sobrinho; Eliana Schwingel Diederichsen; Virginia Mâncio Marques;

Brazil; Contributing to the qualification and

Luis Henrique Gomes Avila e Andréia Araújo

updating the insurance market. It also held breakfasts in honor of International Women's Day in March 12th; the president of CNSeg, Marco Antonio Rossi, in September 2nd; the Secretary’s Day in

“Trough Seguro é + Cultura programme, the Trade Union developed projet to support

September 30th; Café Seguro com a Imprensa, in October 22th. The traditional lunches promoted by SindSegRS count on the attendance of the following

lecturers:

Francisco

and stimulate new writers

president

from RS, creating opportunities

the insurance market from Argentina and

Asociación

Astelarra,

Argentina

Compañias de Seguros, who spoke about

in lunches and the media to

Latin America, and also the challenges of the

divulge literally works of young

Mariana Turkenicz, approaching the theme

writers of the state.”

activity; Alberto Müller, Eduardo Krause and Communication in Insurance; Antonio Vaccaro Pavia, President of the Asociación Paraguaya de Compañias de Seguros, who presented a programme of the insurance market in his country in respect of figures, present time and prospect outlooks; Mikio Okumura, CEO of

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Sompo Japan of Brazil and President of Yasuda

support and stimulate new writers from RS, trough Seguro é + Cultura

Marítime Seguros, who offered an overview

programme, creating opportunities in lunches and in the media to

of the second larger insurance market in the

divulge literally works of young writers of the state.

world, Japan; Cesar Saut and Sergio Rangel,

Also in consonance with an internal marketing policy, SindSegRS

who addressed the personal insurance market,

increasingly strengthens the reach and penetration of its daily newsletter

opportunities arising from economic, political,

to a mailing of around 5,500 readers.

social and demographic transition; Jorge Roberto Claude, Executive Vice President of

External marketing actions

the Asociación of Aseguradores de Chile, who

In 2014, the SindSegRS continued its disclosure and diffusion policy of

presented the insurance overview in Chile,

the the insurance culture by maintaining fixed points of front light in the

according to the view of who understands

capital and a awarded 3D sequential on a highway. The action took place

the theme; Acacio Queiroz, who talked about

during the months of December 2013 to March 2014.

the book he is the autor – Minhas Bagagens:

The Trade Union kept its brand and slogan Quem Segura Preserva,

liderança, motivação e desenvolvimento

daily posted on the electronic medias of the Grupo JRS and also

profissional; and Roberto Westenberger,

Seguro Gaúcho.

Superintendent of Susep, who presented

It also guided various media in the state, addressing mainly the

considerations on the first six months of the

issue of vehicles theft and robbery. The directors were heard on matters

new management of the entity.

published in the following newspapers: Zero Hora, Correio do Povo,

In July, it held a conference dinner with the

Diário Gaúcho, Jornal do Comércio and O Sul. The subject matter also

insurance market, and in December, a special

repercuted on websites and portals of news, such as: Seguro Gaúcho,

dinner for the Executive Board and guests.

RS Negócios, Consumidor RS, Segs, Jornal do Almoço (RBS TV), Rádio

The Trade Union developed projet to

Gaúcha, Rádio Bandeirantes, TV Com and Revista Expansão RS.

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Pátio Legal Patio has been allowing

President: Roberto de Souza Santos

that the police of Rio releases areas of

Vice Presidents: Marcelo Mancini Peixoto; Luiz Carlos Ferreira Gomes,

their stations, which until then were used

Eduardo Stefanello Dal Ri (Sul América); Lúcio Antônio Marques (Nobre)

as deposits of carcases and not returned

Officers and Directors: Dirceu Tiegs (Mapfre);

vehicles. To the citizen, Pátio Legal became

Fernando Cheade Fernandes (Generali); Gilberto Antonio Nardi (Zurich);

a guarantee that the recovered vehicles

José Carlos Gomes Mota (Mongeral Aegon); José Carlos Lyrio Rocha

remain more well maintained and, therefore,

(Banestes); José Fiel Faria Loureiro (Icatu); Laur Fernandes Diuri (Allianz);

can be removed with greater comfort and

Marcus Moreira de Almeida (Brasilcap); Murilo Setti Riedel (HDI);

safety. Since the beginning of its operation

Sérgio Carvalhaes de Brito (Tokio Marine)

from 2005 to December 2014, Pátio Legal

Representatives of Funenseg: Renato Campos de Martins Filho

received about 162,000 vehicles, of which

Chief Executive Officer: Ronaldo Mendonça Vilela

155,600 were returned to their owners. Since 2007, with the publication of the

Institutional actions

State Law 5042, the state of Rio de Janeiro

Established in 1933, the Trade Union of Insurance Companies in

became to have a regulation specific for

the states of RJ and ES has been maintaining over eight decades, a

the supervision of the junkyards’ activities,

partnership of institutional action participation in initiatives of the

combat to unlawful dismantling and sale of

state and institutions of civil society, supporting the fight against crime,

vehicles and used parts. Until then, about

protection and well-being of populations of the states of Rio de Janeiro

20% of robbed or stolen vehicles had as

and Espirito Santo. Among these initiatives it may be highlighted, in

destination about 400 junkyards, of which

2014, the continued support of the trade union as regards the follwing:

only 56% were legalized. The law was good

operation of the Pátio Legal, deposit of parts seized in junkyards and

and timely. But lacked the complement of a

dismantling that operate not complying with the law in the two states,

deposit controlled by the police, to where

operation of the Vehicle Recovery Center in the Denouncement Hot

should be taken and safeguarded seized

Line, and implementation of the eBRAT program, already operating in

parts until the legitimacy of their origin could

Rio de Janeiro.

be proved.

Opened in July 2005 in area of 20,000 square meters in Barra

With the support of the Trade Union

da Tijuca, Pátio Legal operates 24 hours a day, with capacity to

the problem was solved. In area ceded to

receive and store up to 1,200 vehicles. In 2007 it was transferred to

the Department of Safety by the National

Deodoro neighborhood, expanding its area to 45,000 square meters

Department of Transit Infrastructure (DNIT),

and expansion of its capacity up to 1,800 calls per month. In early

was created the warehouse of parts located in

2015, Pátio Legal will be installed in Campo Grande and in Itaboraí

Avenida Brasil, near President Dutra Highway.

neighborhood, expanding considerably the area for storing vehicles.

The Trade Union financed the renovation and

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c h a p t e r 8 | s tat e t r a d e u n i o n s

adaptation of the deposit, now with area of

involved in accident without victims now

4,500 square meters, where are distributed

count on a system which registers events

40 boxes for storing the seized parts.

even by the cell, using the website of PMERJ,

In the first three months of operation,

for subsequent validation by the police

even in 2010, the warehouse had received

authorities. One of the differentials of the

more than 12,000 pieces seized. In 2011,

system implanted in Rio is the possibility to

about 2,000 unclaimed parts were destroyed

attach fotos electronically to the registry. Up

in public session. In 2012, more than 50 tons

to December 2014, the significant number

of seized parts throughout the state of Rio

of 116,298 inclusions have been made in

were taken to the warehouse, and thousands

the system, with import of 146,873 photos,

of them were destroyed due they were not

reaching the daily average higher than 200

claimed. In June 2013, the Trade Union took

events electronically registered.

part in a group of studies under coordination

With the implementation of eBrat, the

of the Superintendence of Specialized Police,

Public Safety of Rio now counts of a tool

of the Civil Police of EspĂrito Santo, whose

which speeds up the police work, since it

works resulted in the implementation of the

allows the release of police vehicles and

State Law 10031/13, which now regulates the

policemen to act directly combating the

operation of junkyards in the state. In 2014,

crime. For the owners of vehicles involved

the Trade Union kept the financial support to

in accidents without victims, the new system

the operation of the warehouse in Rio.

represents time savings and greater comfort by releasing the citizen from the discomfort

Denoucement Hot Line

to direct to a police headquarters to register

Since 2010, when it was created by proposal

the occurrence. After being submitted to

and support of the Trade Union of Insurance

a committee, in order to be validated, this

Companies in RJ/ES, the Vehicles Recovery

Center of the Denouncement Hot Line

Internet, through a protocol received when

registered,

the register document is issued.

until

December

2014,

over

34,000 denouncements of robbery and theft, around 32,000 abandoned vehicles and 9,750 vehicles illegally dismantled. The information have been contributing to a more effective planning of the fight against crime in the state of Rio, where has been recorded a

â&#x20AC;&#x153;Support to the

decrease in vehicles theft and robbery rates

Denouncement Hot Line,

from the start of operation of the Center. This

which in the last four years

improvement of rates, associated with other factors also favorable, has been reflected

accounted more than 34,000

positively in insurance pricing paid by

denouncements of theft

vehicles owners. Another initiative that was conted on the participation of the Trade Union was the creation of eEbrat, online system to register traffic accidents without victims,

and robbery, around 32,000 abandoned vehicles and 9,750 vehicles illegally dismantled.â&#x20AC;?

implanted by the Military Police of the state of Rio de Janeiro (PMERJ) in January 2013. With its implementation, the vehicle owners

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The president also visited the National

President: Paulo Luckmann

School

Vice President: Rogério Luiz Spezia

institutionally the importance of the work the

Directors: Marco Cabañero; Fabricio Cardozo; Luis Cauduro;

entities are developing in Santa Catarina. He

Sidnei André; Luciano Mauricio Turra; Fabio Vanz Borges e

declared that for 2014, such partnership made

Edgar Anuseck Neto

in favor of the insurance market would also

Audit Committee: João Levandowski; Alberto Carlos Lohmann e

value even more the practitioner of this market.

Edimara Coelho Suplentes: Salete Monteiro; Cesar Mahl e Fátima de Oliveira

The

Insurance

Executive

and

Board

emphasized

SindSegSC

participated in the 1st Mongeral Aegon Walk in order to celebrate the 180 years of the insurer.

Institutional actions

The attendance confirmation in the event

Education focused on knowledge in insurance was the working theme of

occurred upon the donation of 1kg of non-

the Trade Union of Private Insurance, Reinsurance, Open Private Pension

perishable food, intended for the victims of

and Capitalization Companies in the state of Santa Catarina during 2014.

disasters caused by the summer rains.

SindSegSC developed actions intended for education/sustainability,

SindSegSC

attended

the

inauguration

including the improvement of the market practitioners skills, as much those

ceremony of the 2015/2017 management of

who are working as those who are being trained. The purpose was diffuse

SINCOR-SC – Trade Union of Insurance Brokers

the insurance culture through online communication, lectures, campaigns,

of Santa Catarina. The event, held at Bela Vista

newsletters, flyers, outdoors, among other medias. The actions took place

Country Club headquarters, counted on the

in Blumenau, Florianópolis, Joinville, Chapecó and Criciúma.

attendance of various authorities, insurance

Among other actions, SindSegSC visited the 8th Military Police Station

brokers, executives from insurers, professional

of Joinville through the Joinville Working Group and contributed for the

associations and governmental organisms. The

project Traffic Accidents Without Victims, donating computer equipment

president Paulo Lückmann spoke and affirmed

to the entity. It also made donation of air conditioning to the institution

that SindSegSC and SincorSC represent classes

Casa de Repouso Dona Dalva and donation of printer to the Associação

working together in the insurance market.

Pedagógica Eurípedes Barsanulfo.

The trade union received, in March 2014, the

The President of the SindSegSC, Mr. Paul Lückmann, visited the

special visit of SindSegPR/MS for an Executive

SINCOR-SC – Trade Union of Insurance Brokers in the state of Santa

Board ordinary meeting. The meeting was held

Catarina in order to welcome the new Executive Board. Lückmann put

in the SindSegSC headquarters and counted

himself at the disposal of the new directors, highlighting the already

on the attendance of the president João

existing partnerships amongst entities, of paramount importance to the

Gilberto Possiede (SindSegPR/MS), the diretor

insurance market.

2nd secretary João Maranhão Neto (SindSeg

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c h a p t e r 8 | s tat e t r a d e u n i o n s

PR/MS), the executive Ramiro Fernandes

2 minutes and 52 seconds. The ranking of ten Brazilian cities that more

Dias (SindSegPR/MS), the journalist Julio

accessed the portal are the following: Blumenau, São Paulo, Joinville,

Cesar Pereira Filho (Seguros em Foco) and

Rio de Janeiro, Florianópolis, Chapecó, Curitiba, Criciúma, Porto Alegre

the president Antenor Vasselai (SindSegSC –

and Belo Horizonte. In 2014, were published 44 issues of the newsletter

1984/1986 Management).

Informe SindSegSC resulting in 50,656 thousand views. Were produced

In October, the trade union created the

12 issues of the Destaque das Associadas. In the Opportunity/Human

Eu sou a Vida campaign, which along with

Talent area, the portal noticed the existence of 26 job opportunities, with

the Outubro Rosa campaign, aims to bring

180 candidates with resumés registered.

information and raise awareness of women

The news published on the portal and produced by the communication

on breast cancer and its prevention. As a

area of SindSegSC were also reproduced by other medias, such as the

whole, were 57 offices in 8 cities that joined

following portals: Noticenter, Segs, Revista Apólice, SindsegRS, CQCS,

the campaign. 562 employees took part,

Planeta Seguro, Revista Cobertura, Jornal Santa Catarina, Jornal Blumenau,

being 251 men and 311 women. SindSegSC

among other medias.

extended the campaign to Novembro Azul,

The newsletter Capital Intelectual: Personalidades que agregaram valor

creating the Eu Sou Vida – Novembro Azul,

ao SindsegSC, interviewed 11 personalities from the insurance market,

raising awareness of men in the prevention

generating 15,472 views, with average of 1,406 views per edition. During

against the prostate cancer.

2014 the portal also posted several banners on the special dates, such

Were held 285 meetings with the Executive

as, Driver's Day, Tree’s Day, Water’ Day, Father's Day, Insurance Broker’s

Board, Committees and Working Groups,

Day, National Day of the Insurance Employee, among others. Were also

advisories, lectures, trainings, round tables,

published three online editions of the newsletter Notícias SindSegSC

and also visits, and several partnerships.

(39th, 40th and 41st).

It was provided services in the SindSegSC headquarters

and

online

In order to facilitate the access for our visitors, Sala de Imprensa gives

consumers,

news on the insurance market and on the insurers associated with the

students, opinion makers, journalists, brokers

Trade Union, agenda on the main activities of the entity and on the Santa

and service providers. A total of 2,466

Catarina and national insurance market. It also has the TV SindSegSC, with

professionals participated of all these activities.

post of images and fotos gallery.

It has maintained the partnership with the National School of Insurance, disseminating and supporting courses and lectures. It was also maintained the Committee on InterUnion Ethics composed by representatives of SindSegSC and SincorSC, whose purpose is

“562 employees, being 251 men

to assess, analyze and take the arrangements

and 311 women, participated

in relation to complaints of cases that may

in the campaign created by

impair the insurance market ethics and image. When some irregularity is confirmed,

the Trade Union Eu Sou Vida

the arrangements may be a warning or a

that was held together with

communication and opening of proceeding in SUSEP.

Communication actions The statistics on the portal www.sindsegsc. org.br reported that 72 countries accessed the portal in 2014, equivalent to a total of

the Outubro Rosa campaign and whose purpose was provide information and raise awreness of women about breast câncer”.

132,430 thousand views, resulting an average of 2.86 pages visited, in an estimated time of

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This year, was developed the project Página Virada: vire mais

Ecológico, with the purpose to create methods for reducing the use of paper. At the SindSegSC headquarters, the project was put in place, aiming at reusing the A4 sheets when using the two sheet verses to internal activities. This simple sustainable practice generated economy and reinforced the conscious and sustainable policy by the trade union. We paid a tribute to the International Women's Day, in March, offering the associated insurers women employees a card holder and a message, saying everything that so special day means and what represents the force of the woman within the society. The fourth edition of Revista SindSegSC was freely distributed by the account executives of the associated insurers to their main client: the insurance broker. In this edition, was presented the new name of the magazine, now called Revista Bem Seguro, containing topics related to the national and Santa Catarina insurance market, social and environmental responsibility, and as regarding technical themes, subject matters on the committee on motor, personal risk, miscellaneous, among others. As the main action of the SindSegSC in the communications area, this year was developed the VIVA campaign, aimed at raising

Educational activities

awareness about the importance of a safe traffic and warning on the

In 2014, SindSegSC kept the educational

dangers of recklessness. The campaign was as theme the accidents

programmes in order to develop the potential

caused by alcohol consumption before driving and by the use of cell

and knowledge within the market with lectures,

phone in the traffic. Various outdoors were placed in 20 locations of

trainings, Diretor Sem Fronteiras programme

the state of Santa Catarina with texts and images transmitting the idea

and

on education in the traffic.

Programme (PDES).

Insurance

Executives

Development

Furthermore, also in the online program Cultura da Convivência

Diretor Sem Fronteiras programme offers to

were addressed themes such as: Cinto de Segurança: ajude-nos a

every committee the option to invite a renowed

proteger você; O efeito do álcool passa, mas a culpa ficará para sempre;

professional in its area to attend meetings

Direção: é preciso saber usar; Trânsito: uma união de motoristas,

dealing with certain subject matters. PDES

ciclistas, pedestres e animais domésticos; Utilize a cadeirinha de

aims to improve technical and behavioral skills

segurança!

of practitioners from insurers associated with

SindSegSC also promoted the Higiene Pessoal campaing, collecting

the trade union, enabling that the committees

from June 24th to September 8th, 48,500 thousand of personal hygiene

and working groups invite service providers to

items. The Joinville working group was winner of the campaign of all

attend the meeting.

participating cities.

The first issue of the year the Diretor Sem

Informative banners of the Brinde à Segurança Campaign were

Fronteiras programme was held in Blumenau

developed, aimed to draw attention of drivers for traffic safety and

with the attendance of the legal counsel

alcohol. The banners had specific themes and were developed for

Lodi Maurino Sodré, of Lodi & Associados

the regional parties, such as: Oktoberfest in Blumenau, Fenaostra in

Advogados, who dealt with the Statute of

Florianópolis and Fenarreco in Brusque.

Limitation in the Insurance Agreement, invited

To close the year, SindSegSC initiated the project Transitando

by the Committee on Personal Risks, in April.

Seguro in partnership with FenSeg and other trade unions in the

The same professional was called to discuss

country, disseminating videos on TV SindSegSC, notes and articles on

the topic by the Working Group of Chapecó

traffic strategic points, and also sending press releases to the local and

and also gave lecture for the Working Group of

national media

Florianópolis in May. In October and November,

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c h a p t e r 8 | s tat e t r a d e u n i o n s

Lodi Maurino Sodré was invited by the Working

The Insurance Executives Development Program (PDES) was

Group of Criciúma and the Working Group of

held in Blumenau during three consecutive nights, with the theme

Joinville, keeping the same theme.

Communication and Oratory. In Joinville, PDES was held in

June,

The Working Group of Chapecó received

Criciúma in August, and Chapecó in October. With this theme, the

Nelson Maximo Lopes of Asseg Assessoria e

program aimed at developing the public speaking skill and the

Consultoria Técnica de Seguros, to discuss on

production of meetings and presentations. In addition to enhance

Isothermal Nuclei in April. Nelson M. Lopes

the speech, written and nonverbal communication, the program also

was also invited to give lecture for the Working

intends to develop communication with customers.

Group of Florianópolis, in May.

Students of the Brokers Training Course were invited to visit the

The Committee on Miscellaneous Lines

SindSegSC headquarters, where they had the opportunity to know

counted on the attendance, as invitee, of

the trade union structure, the main activities of the entity and also to

the Professor Hélio dos Santos, Coordinator

watch a special class of Liability theme, in August.

for Warning System Operation Center to

The Trade Union, in partnership with SINCOR-SC and the National

deal with Warning System Operation Center

School of Insurance, held lecturer with the CEO of the Seguradora

(CEOPS), in May.

Líder dos Consórcios do Seguro DPVAT, Ricardo Xavier. The lecture

The Committee on Personal Risks counted on the attendance, as invitee, of the practitioner

addressed the issues of DPVAT insurance achievements and the citizen perception change in relation to insurance, in May.

Almir Mongiat, Life operational and technical

The Working Group of Criciúma (May), Chapecó (August), Joinville

manager, of Marítima Seguros, to talk about

(August), Blumenau (September) and Florianópolis (October), received

Susep Circular 293, in May.

the lecturer Angélica Carlini to talk about The Agreement of Liability

As regards the Group of Florianopolis, it

insurance for companies. With these lectures, the purposes were to

counted on the attendance of Cassia Lemos, a

address the major risks to which the companies, managers, directors

professional with over 19 years of experience

are subject and their rights. Also were held case studies of business

in the commercial area of large- and medium-

responsibility and the values of indemnity practiced in the Brazilian

sized companies, with the purpose to know the

courts. The intended stakeholder was the practitioners of the insurance

backgrounds of the Open Private Pension and

market, authorities and opinion makers, academics/students and

the differences between PGBL and VGBL, in July.

further interested in the subject matter.

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Executive Board

Also in partnership with the Public Safety

President: Mauro César Batista

Department, SindSeg SP contributed to the

Vice Presidents: Isair Paulo Lazzarotto e

fight against crime, with proposals against

Matias Antonio Romano de Ávila

vehicles robbery/theft, as use of double,

Directors: Mário Jorge Pereira; Celso Luiz D. de Paiva; Fábio Ohara Morita;

fraudulent registration, illegal trade of parts,

Carlos André Guerra Barreiros; Paulo Tavares; José Luiz Gomes Talarico

monitoring integration cameras, among others.

Audit Committee: Valmir Marques Rodrigues;

Yet in 2014, was kept the financial support

Eugênio Flávio Pontes Rodrigues; Paulo de Oliveira Medeiros;

to the Instituto São Paulo Contra a Violência,

suplentes: Issei Abe e Fernando Rodrigues Mota

the Denouncement Hot Line, which combats

Representatives in the Board of Federations: Mauro César Batista

practices of the organized crime, trafficking,

Standing Board on Management: Luiz Gustavo Braz Lage;

children abuses and cargoes robbery.

Hélio Kinoshita; Nicolás Di Salvo; Fernando Valentim e Paulo Eduardo de Freitas Botti

In 2014, SindSeg SP inaugurated its new principal business office, located in Avenida Paulista, after decades located in São Paulo

Institutional actions

downtown. The modern office marks a new

In regular meetings, the Trade Union remained informative and

cycle in the entity’s history and reinforces its

analytical agenda of the market, focused on its planning, with legal,

commitment to maintain the quality of its

operational and technical, inter-union policy themes, and issues relevant

services for its associates.

to the market, highlighting the efforts looking for new associates and reinsurers. SindSeg SP also participated in the meetings of CNseg and

External commissions

Funenseg, cooperating with the exchange of ideas in order to improve

As in previous years, SindSeg SP participated,

the activities conducted by entities of the insurance market.

in January, of the Salary Trading Commission,

The Executive Board of SindSeg SP held, in May 27th, 2014, a lunch

composed by CNseg and National Federation

for the newly elected in that time, the superintendente of Susep, Dr.

of the Insurance Employees. The Commission

Roberto Westenberger, aiming to promote an informal dialogue to

negotiates

a group of about 40 people from the insurers associated with the

celabrated

trade union.

agreement, to adjust salaries and benefits

and in

establishes

agreement,

collective-bargaining

Together with the Executive and Legislative branches of the state of

of the category. The Trade Union also

São Paulo, SindSeg SP maintained good relationship with the Public

maintains the Intrer-Union Commission with

Safety Department team and monitored the parliamentary activities,

the SINCOR-SP, which promotes debates

highlighting the support to the standardization of the Dismantling Law,

about prices policy, business conditions, new

which benefited directly the insurance market, by enabling the reduction

markets and products, settlement of claims

of vehicles robbery and theft intended for dismantling.

and ethical performance.

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c h a p t e r 8 | s tat e t r a d e u n i o n s

Technical actions

new editions of the Jornal Notícias SindSeg SP, approaching topics of

Throughout the year, were kept the internal

the market interst. There was also the continuity of its weekly newsletter,

discussions groups, focused on providing ser-

important strategic tool for the better understanding of the news, which

vices, looking for greater exchange between

consists in abstract and contextualized analysis of the main highlights in

the practitioners. It may be highlighted the

the print and online media.

regular meetings of the Forum on Legal

During the year, were published in the Trade Union website 40

Affairs and the Forum on Motor. SindSeg SP

original articles written by the journalist and lawyer Antonio Penteado

also kepts a standing advisory, in the legal

Mendonça. As regards the economist Francisco Galiza, he published

and labour sphere, for its associates.

articles on the Análises de Economia do Seguro website. Records on

In 2014, SindSeg SP offered support to

associated companies and information on the insurance legislation were

virtual meetings through two videoconference

kept for knowledge of activities related to insurance as a whole, pension

rooms located in the principal business office.

and capitalization. In partnership with Jornal Diário de São Paulo, the

The meetings are held among insurers of

Trade Union published guidance columns on the major themes of the

São Paulo, CNSeg, FenSeg, FenaPrevi and

motor insurance segment.

FenaSaúde, in Rio de Janeiro. The technology allows to reduce the expenditures with travels. The total of 376 meetings were held with participation of 3,250 people.

Throughout the year, SindSeg SP conducted, supported or sponsored the following events: Seminars on Analysis of underground works risks and compliance, in February; Lectures on The knowledge as the most valuable asset and

Educational activities

management of contaminated areas, in April; Lecture on Marine

SindSeg SP, in partnership with the National

Insurance in the 21st Century, in May.

Road

Safety

Observatory,

launched

In partnership with FenSeg and participation of Detran, SindSeg SP

December the Transitando Seguro campaign

promoted two editions of the Workshop on Salvage (July and October),

to reduce high rates of traffic accidents and

two Seminars on Salvage (August and December), and also two

emphasize the importance of the safe dri-

Workshops with auctioneers (October and November).

ving. As regards the education area, the Trade

The Trade Union kept the financial and operational support to the

Union also maintained the Cultura do Seguro

entities of the insurance market, such as: Clube de Vida em Grupo - CVG,

program, which demonstrates panoramic view

Associação Paulista dos Técnicos de Seguros - APTS, Academia Nacional

of the market, emphasizing the role played by

de Seguros e Previdência - ANSP and Centro de Experimentação

the insurance as economic driver, develop-

e Segurança Viária – Cesvi. It supports operationally a traditional

ment agent and social repairer.

brotherhood, the Clube do Bolinha, of São Paulo.

SindSeg SP also maintains the partnership with Sincor-SP, in three programs intended for educational issues: n

Educar para Proteger, intended for teenagers in the high school;

Universitário, a partnership with the School-

“Inaugurated the new principal business office of the Trade Union, located in Avenida Paulista. The

Company Integration Center (CIEE); Seguro em Todo Estado, intended for

commerce, industry, services and self-

modern office marks a new cycle

employed professionals. Each program counts

in entity’s history and reinforces its

on language specific for its stakeholder.

of its services for its associates”.

Communication actions Throughout

the

year

and

commitment to maintain the quality

via

Néctar

Comunicação Corporativa, were published five

s tat e t r a d e u n i o n s

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281 888

During 2014, the National Trade Union of Open Private Pension

In order to support the judges that

Entities contributed greatly to achieve favorable judgments from

compose the High Board to trial the

lawsuits pending in the STJ and TJ/RS, which discuss the state of

processes under discussion, SINAPP, fulfilling

limitation of the right fund on payment of benefits without the

its institutional role by lawyer contracted,

corresponding previous constitution of technical reserve, benefiting

made available for every judge, specialized

the entire insurance market.

legal opinion and memorials addressing the issue, in addition to cover all the costs relating to locomotion, room and food for the lawyer. It is worth highlighting that SINAPP promoted

â&#x20AC;&#x153;SINAPP promoted the

the

accessibility

visual,

hearing or speeking impaired participants, policyholders and beneficiaries of the

accessibility of the visual,

associates that outsource the ombudsman

hearing or speeking impaired

Ombudsman Service Management (SISGO),

participants, policyholders and beneficiaries of the associates

services to SINAPP, mainly to the System of which allows that they file the claim and monitor its progress. For the fifth consecutive year, was renovated

that outsource the ombudsman

for

over

twelve

months,

the

Technical

services to SINAPP, mainly to the

and the Brazilian Association of Banks (ABBC)

Cooperation Agreement celebrated by SINAPP

System of Ombudsman Service

with the Union, through the Secretariat of Public

Management (SISGO), which

and Management (SEGEP/MP), whose purpose

Management of the Ministry of Planning, Budget

allows that they make the claim

is to manage all the facultative operations to

and monitor its progressâ&#x20AC;?.

pensioners bound to the bodies of the Executive

be deduced from the payroll of all servants and Branch processed by the Integrated System of Human Resources Administration (SIAPE), including all the consignee entities authorized by such Secretariat.

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c h a p t e r 8 | s tat e t r a d e u n i o n s

Throughout the year, several meetings

insurance operating in Life line and that have

were performed with Directors of SEGEP/MP

been authorized to operate also with Open

in order to improve the payroll consignments

Private Pension.

system. Result of the sound knowledge of

Therefore, Fenaseg came to represent,

the Executive Board, were deliberated and

also SINAPP, welcomed it as affiliated and,

approved new rules that allow greater return

hence will receive credit corresponding to

on investments, particularly in relation

15% of the union contribution collected by

to financial operations, such as, partial

the entities represented by SINAPP.

payment of installment, contract renewal

As in previous years, SINAPP held and

with maintenance of the previous period,

supported, in its principal business office,

among others.

events and lectures of interest of its associates.

SINAPP, Fenaseg and Trade Unions of

Finally, it is worh mentioning that the

the Insurance Companies, mediated by the

ombudsman service answered 752 complaints

Secretariat of Labor Relations, considered as

filed by clients of 22 associated companies,

concluded the divergency regarding the union

with high satisfaction rate. 720 complaints

representation of the activity or economic

of the total were founded, and of those, 522

category of the Open Private Pension, as well

complainants were advised and 32 complaints

in relation to the overlay of territorial bases,

were unfounded. The ways of contact made

becoming SINAPP the representative of the

available for the clients are the following:

entities that compose the said economic

website, email, fax, letter, in attendance or by

activity, excepting the companies of private

calling 0800-703-1989.

s tat e t r a d e u n i o n s

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