CBNME CUSTOMER FOCUS

Committed Personnel: Taking pride in our work and operating in a creative environment that fosters development and fulfillment both as a team and as individuals. Initiative, sharing of ideas, empowerment, accountability, and responsibility form the basis for the entrepreneurial spirit. We respect and value our colleagues and reward good performance.

Responsibility: We conduct our business with uncompromising integrity, providing a safe, clean, and ethical workplace, taking care of the environment under our influence, and contributing to our community.

Continuous Improvement: We invest in developing our personnel and are committed to continuing to implement improved methods and systems.

Excellence: We are committed to our goals of providing a high level of service delivery excellence consistently through prudent and successful business practices

Tell us about the latest technology or innovation that Latinem FM has implemented in its services.

Latinem Facilities Management’s vision is to move away from traditional facilities management systems to one that is more of a technology-driven and smartintegrated facilities management service partner, with a culture that is focused on innovation in the field of facilities management.

Immersive Training & Troubleshooting Experience - Frontline workplace runs on mobile and wearable devices including smart glasses, tablets, and smartwatches.

Centralized Building Management system where all our buildings are monitored and managed centrally whereas centralized monitoring of chiller system & IOT solution which gives diversity to managers, and field engineers to remotely monitor and manage the systems.AI Based Energy management Solution and digitized operation performance dashboard, CAFM has driven multiple services or solutions have been very milestones in the driving the change.

Mechanized cleaning solutions have transformed traditional cleaning solutions into technical cleaning solutions.

Tell us how Latinem FM is customer focused.

Latinem Facilities management built has always tended to offer solutions to its customers looking to delight them with the services and ensure consistency in what we offer. We tend to differentiate ourselves from other service providers as we focus on the living experience of our customers and touching base on their customer journey which drives the initiatives like: -

Home Health check: Every apartment or villa needs periodical maintenance which the owner/tenant is not aware of. We tend to aware customers of their asset health and do free asset health checks with the recommendation in case of any abnormalities.

Home Activation Training: Customers while moving into the area provided with familiarization of the facility and their unit assets.

24X7 customer service support to ensure services are provided round the clock with immediate response times.

Customer service Kiosk to take feedback from the customers by understanding their needs and raising awareness of the services.

Concierge service focusing on a high level of hospitality.

One-stop solution: Offering multiple services to avoid customers indulging with different service providers.

With UAE declaring 2023 as the Year of Sustainability, what steps are Latinem FM taking to be more sustainable?

Latinem accelerating the transition towards the sustainable goal of the Net zero target set by the group has been phenomenal in driving where we have been certified for ISO 50001:2018 Energy management system that has driven a cultural change.

As part of this, we are working on the implementation of AI-based analytics to optimize utility consumption and the same savings get transferred to the customer in terms of service charge reduction for which the initial step is the implementation of the centralized BMS system.

Reduce dependability on humans and engage sustainable technology driven machines to improve productivity ,quality and cost impact.

To adopt and increase awareness with the customers we have offered the use of sustainable products like plant-based air purifiers, Green Domestic Food recyclers, Aerators, etc.

Air to water Generator system implementation looks at reducing plastic bottles and saving water.

The transition from traditional mode of commutation to e-bikes for the technician to move around the sites without leaving carbon footprints.

Renewable energy exploring in different aspects whereby we have driven from traditional water heater systems to solar based, use of solar signages & traffic lights to switch from conventional energy mediums to greener energy.