KPOST Company by North American Constructors Journal

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KPost Roofing & Waterproofing :

Delivering Safety, Quality and Value KPost Company of Dallas, TX, is a dynamic turnkey company and the official roofing and waterproofing partner of the Dallas Cowboys Written by Sarah Wolfe Produced by Stephen Marino

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Post Company is the official roofing and waterproofing partner of the Dallas Cowboys. Like the powerhouse football team, this Dallas, Texas-based company has scored impressive wins these past 15 years, racking up more than $450 million in roofing and waterproofing construction. Among its major contracts have been the Cowboy’s AT&T Stadium, the Perot Museum of Science and Nature, the Omni Dallas Convention Center Hotel, and the Container Store Headquarters and Distribution Center. President Steve Little, who is referred to by the company as its Head Coach, leads the KPost team. He helped found the dynamic turnkey company with Owner Thomas “Keith” Post, CFO Jayne Williams, and several commercial roofing professionals back in 2003. “We wanted to build a brand,” Little says. “One that would set a standard in the market for safety, quality and value. We wanted to involve ourselves in the industry to show you could run an actual roofing business rather than just a subcontracting company.” Since that time, KPost has been consistently ranked a Top 100 Roofing Contractor by Roofing Contractor magazine and a Top 600 Specialty Contractor by Engineering

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News-Record. In addition, KPost has garnered many awards for stateof-the-art production techniques, craftsmanship by employees, and for raising the bar in the commercial roofing industry.

Starting with Service KPost has an impressive workforce of 390 people and 50 specialized crews. Its employees bring a high level of

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quality and value to projects and keep the company a top competitor in the market. In addition to commercial roofing and waterproofing, KPost handles lightweight insulating concrete and specialty installations including green and garden rooftops and ornamental architectural features. There’s also a repair/maintenance side, on which the company strategically built its foundation. Starting off as a

service company allowed KPost to develop relationships with its clients. In turn, when it came time to replace their roofs, those same clients trusted that KPost could deliver. Today, these roots as a service business continue to generate returns. “Once we finish a project with a 20year warranty, we don’t need to re-roof for a while, but we do get to service it for 20 years,” Little says. “We have over

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KPost Company | 6 1,200 roofs that we’ve completed in our 15 years and we service 70 percent of them.” Overall, KPost processes 5,000 work orders a year for repairs/maintenance, which often leads to additional projects. “For example, we’ve done work for the Mary Kay Distribution Center. When they built a new location in Lewisville, Texas, they chose us over a competitor who charged less because we’d done business with Mary Kay before,” Little explains.

Current Projects KPost is an active player in many categories ranging from offices, highrise residential, retail shopping centers and industrial and data centers to medical facilities and hospitals, hotels, sports and entertainment venues, government buildings, schools and churches. A large number of corporations have moved to the $5 Billion Dollar Mile in North Dallas and built campuses with the company’s

“

We wanted to build a brand…

that would set a standard in the market

“

for safety, quality and value. - President Steve Little

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involvement. Currently, KPost is in the middle of a Phase Three campus for Facebook with an additional Phase Four location on the horizon. It’s additionally finishing work on a fourbuilding site in Las Colinas, Texas, for Pioneer National Resources. “We’re also just completing the new American Airlines headquarters,” Little says. “A world-renowned airline and their developer trusted us because we’d worked on projects around the $5 Billion Dollar Mile.” Little adds that being invited onto a project for the Texas Rangers’ new ballpark in Arlington, Texas, came from previous work with the developer, owner and the owner’s representative,

KPost Roofing & Waterproofing | 7 remedial, service or new construction — is that the company truly cares about its people and about preventing safety incidents, Little explains. “It also means that we’re pretty lucky. And if you train and execute, that you have a better chance at recovering the lost ball.”

as well as from the company’s association with the Dallas Cowboy’s AT&T Stadium and other area stadiums within the past five years. “We have the capacity of almost 400 people on our team to be able to meet our clients’ needs, including when they get into a jam,” Little says. “We have to stay competitive in the industry and, on each of these projects, deliver the highest quality, safety and value.”

Safety and Employees In regards to safety, KPost is at the top of its game. Its insurance modifier rating is among the lowest in the industry at just 0.49. What that demonstrates to a client – whether

Little credits CFO Jayne Williams for her role in developing and overseeing the safety program at KPost, which starts with mutual respect among all employees. To KPost, this means creating safety onsite, including with vehicles and tools, so employees can return home to their families each night. Little says that in achieving this aim, it supports the company in delivering the best quality work possible to its clients. “We empower our employees. Leadership is better with two ears than one big mouth. We provide our team with the safety training, the tools and the support it needs, and then we get out of the way.” Part of the support KPost offers includes gifting new boots every year at the company’s holiday party. The gesture is part of the ongoing appreciation KPost demonstrates for its dynamic team of employees, which also ripples out to their families. “We had our 15th field party and there were more than a 1,000 people there,

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KPost Roofing & Waterproofing | 9 including the children, parents, and grandparents of our team members,” Little says. “Jayne brought us around to each table to thank everyone.”

its employee’s children as well as out within the industry.

In addition to the safety program, Williams also runs the company’s charity projects along with Renae Bales, VP of Brand and Risk. It’s a way to give back to the community that helped KPost become what it is today, Little says. The company, for example, helped to build a drug and rehabilitation center. It’s also assembled backpacks filled with school supplies for kids in the Dallas/ Fort Worth area each year, most recently donating 2,500. Additionally, it’s also provided large scholarships to

KPost is active in many local and national industry organizations including National Roofing Partners (NRP), the National Roofing Contractors Association (NRCA), the Midwest Roofing Contractors Association (MRCA) and American Subcontractors Association – North Texas Chapter. The NRCA has experienced a remarkable paradigm shift since Bill Goode retired from the CEO post he held for 30 years and Reed Ribble — a former U.S. House Representative — took

Association Memberships

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the helm, Little says. “His leadership has challenged each and every NRCA member to engage ourselves in our industry and in our own companies beyond the day to day. He is helping us by setting standards within the industry that will make all of us sustainable.”

is also focused on creating a desirable workforce that will bring more people to the industry. This involves establishing certified crews similar to plumbers and electricians, who get larger service contracts. He’s currently working with the various contractor leaderships to build a unified certification program.

Ribble arranged a Walk on Washington event, for example, to knock on the doors of state congressmen and senators to personally tell them what the industry needs. A total of 400 people showed up and more are expected next year. The NRCA CEO

Little says the NRCA’s former CEO had recognized that the roofing industry is made up of mostly generational companies. He knew these businesses didn’t have the means to educate the new generation of sons and daughters going into the business

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A LOCAL CONTRACTOR RAISES THE ROOF

ON CONTINUED GROWTH W ITH A LIT TLE HELP FROM

Congratulations to KPost Company on their continued success.

Bobby Little, SVP, Senior Relationship Manager 214.932.6858

www.texascapitalism.com

Texas Capital Bank, N.A.

Member FDIC

NASDAQ Â®: TCBI

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KPost Company |12 or to teach them all the modern areas of accounting, legal, leadership, operations, strategic planning, etc. “He created FEI (Future Executive Institute) in response. They’re in their ninth class this year. It’s a three-year program where they incubate the first years with the second years to create mentorships,” Little says. “Reed Ribble and Tom Shanahan, VP for the association’s Enterprise Risk Management and Executive Education, have taken Goode’s program and put it on steroids. For example, they have a pro-foreman program not just for white-collar leaders, but also bluecollar leaders within the operations side.” Overall, Little says, the NRAC has

EVERY ROOF IS OUR REPUTATION For over 160 years, Johns Manville has delivered quality commercial roofing systems. Between having one of the broadest system offerings in the industry and a dedicated team for every step of the roofing project; JM is more than a commercial roofing supplier. We are your commercial roofing partner.

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KPost Roofing & Waterproofing | 13 evolved itself to become more proactive against legislation that negatively impacts the industry, such as regulations on the amount of time truckers can drive in one shift. With the required 15 percent less time at the wheel, and manufacturers selling more product than ever — including roofing materials, it’s creating a backup and pushing drivers out of the industry, Little says. On the education side, the NRAC is aiming to make the companies of its members more sustainable, increasing the value of membership. It’s also pulling together various regional organizations to work together to improve the industry.

Looking Ahead Little is hopeful that the evolution

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KPost Roofing & Waterproofing | 15 of the NRAC will only help to boost KPost in the future to score more wins. The company is also counting on its newest team member, COO Dusty Smith, and his 30 years of industry experience. A successful general contractor executive, he was originally a KPost client and offers that particular mindset to the company. “We essentially hired our client to help us do a better job in the market,” Little says, noting that so far KPost has become even more efficient and safe with Smith’s involvement. “We’ve become an even better partner to our clients because of what he’s brought to the table.” In Little’s book, you can call that a win.