PSSR Jordan Washam

FACES OF KIRBY-SMITH MACHINERY

Helping customers increase productivity, better manage fleets motivates Dallas-based PSSR Jordan Washam

Jordan Washam knows about teamwork. The Louisiana native played a lot of baseball in his youth and competed at the collegiate level at Louisiana Tech University, where he graduated with a degree in business.

“Unfortunately, I had some shoulder issues and wasn’t able to move on to the next level,” recalled Washam, who grew up on a rice farm. “I decided to start my career, and I took a customer support role with an equipment dealer in Louisiana. I was there about two years and heard what a good company Kirby-Smith was, so I checked it out. What really stood out to me during the hiring process was the team atmosphere the company has. That was very important to me.”

Product Support Sales Representative (PSSR) Jordan Washam uses Komtrax on his smartphone to pull up machine data. “As a PSSR, I provide after-sales support that helps customers continue to get the most out of their machines, whether that’s with a service plan, ground-engaging tools, attachments, telematics information or something else,” said Washam.

Washam joined Kirby-Smith Machinery Inc. (KSM) about three years ago as a product support sales representative (PSSR). Based out of the Dallas branch, he covers South Dallas down to Waco and east to Texarkana.

“As a PSSR, I provide after-sales support that helps customers continue to get the most out of their machines, whether that’s with a service plan, ground-engaging tools, attachments, telematics information or something else,” said Washam. “We wear many hats and deal with all brands of equipment, from the large Komatsu machines to Hensley teeth and everything in between.”

Building relationships

Building customer relationships is what Washam enjoys most about being a PSSR.

“I think the interactions we have are fun, in addition to being valuable to them and me,” said Washam. “Helping customers quickly solve equipment issues and more efficiently and cost-effectively manage their fleet are what it’s all about — bottom line. Any way that I can do that, I’m here for them.”

That means being available 24/7, according to Washam.

“Time is money, and not everything happens between 7 a.m. and 5 p.m., Monday through Friday,” said Washam. “We’re almost always available. I’ve picked up and delivered items late at night and early in the morning. It doesn’t matter, as long as it helps them.”

Washam is an avid hunter, especially ducks and turkeys. Although he no longer plays baseball, he does hope to get back into it someday.

“I know one of these days I’ll have a wife and kids, and Lord willing, I’ll be able to coach baseball or softball,” he said. “For now, I enjoy hunting and spending time with friends.” ■