Fidelity ADT partners with Netcare911

Fidelity ADT has selected Netcare 911 as its new preferred partner for emergency medical assistance and advice.

Commenting on the partnership, Wahl Bartmann, CEO of Fidelity Security Group says, “We constantly evaluate all our partners to offer value-added services to our core security that is important to our customers and ensures we can provide reputable and consistent service to them. Netcare 911 operates across South Africa and boasts a comprehensive team of fully trained paramedics, to make sure families get the help most needed during a medical emergency or life threatening situation.”

Mr Bartmann says the medical support is available to customers 24 hours a day and is included in their monthly subscription. Netcare 911’s national footprint and exceptional service record made them an ideal medical assistance partner for Fidelity ADT.

“With the partnership agreement both companies can leverage and coordinate our resources to further enhance customer service quality while providing valuable benefits to customers,” he says.

Mr Bartmann confirms complementary services will include telephonic trauma counselling; critical incident management and emotional support and access to emergency medical assistance. Face to face counselling and emergency air transport is also available but on a pay on use basis. “Unfortunately with the crime and health profile in our country, medical support and counselling has become an increasingly integral part of our service offering,” he concludes.