Kaitlyn Horner

As creative project manager on Epsilon’s embedded team at Google, Kaitlyn Horner must orchestrate the smooth collaboration of developers and designers. As part of her responsibilities, Kaitlyn touches base with the team to ensure they have everything needed for the project, discovers issues in order to implement solutions, and acts as gatekeeper to guarantee quality of the work sent to the client. Her job requires her to be a master at communication and adept at juggling face-to-face conversations and online chats, emails, and video conferences—all in a single day. Kaitlyn’s love of simplifying chaos carries her through as she sees projects from start to finish.

“I enjoy shaping the way that I deal with different kinds of people. I would probably not talk to a developer the same way I would talk to a designer. They just think and see and hear differently. A developer is very cut and dry—detailed. They need specific directions. They know exactly what to do, and they will follow your design to the T. Whereas designers are a bit more free in their thinking (as they have to be because they’re being creative). They need space to manifest their creativity. You have to phrase it more as a question. It also plays over into actual life. You never know who you’re going to walk up to on the street. Some may be a little bit more reserved or quiet—introverted. Some may be extroverted and really like to talk. I’m able to switch my thought process or my conversation skills to adapt to whoever I’m speaking to.”

Written by Johanna Hickle