ECOMMERCE CUSTOMER SUPPORT GUIDE BY CONTINUUM SOFTWARE SOLUTIONS INC
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What is eCommerce Customer Support
Primary agenda to start eCommerce was to sell things at convenience and have hasslefree shopping.
eCommerce customer support is not just giving the customer better shopping experience but it an inevitable source to get more customers and keep moving ahead with the happier existing set.
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eCommerce buying experience through customer support there are a few best practices which can do wonders for eCommerce buying experience through customer support: ➢ ➢ ➢ ➢
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Offer live chat with customers = offering instant solutions Investing in co-browsing technology helps Bringing social media as an interactive platform Easy return policy Service centric approach = Right Feedback and increasing sales w w w . co n t i n u u m so f t . c a
Offer live chat with customers = offering instant solutions
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It starts with that one small window which says ‘how may I help you’.
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Not the chatbots but putting live representative will solve 75% of the challenges of the user and will help in gaining trust and increase the goodwill of the brand.
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Investing in co-browsing technology helps
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Investing in co-browsing technology can help the customer support team to provide aid throughout the checkout procedure for problems such as payment failures and payment gateways.
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Bringing social media as an interactive platform
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Social media is a great place where to attract all potential buyers.
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Moreover, with the advancing digital medium platforms, some alerts are received in the form of data.
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Data is nothing but the statistics of the people who have shown interest and are willing to get engaged with your product and service. w w w . co n t i n u u m so f t . c a
Easy return policy
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It is a good idea to have authentic sales. Most importantly framing crystal-clear policies and displaying/positioning them at a place where they can be easily accessible.
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It creates a clear differentiator and categorizes services within false, unnecessary arguments w w w . co n t i n u u m so f t . c a
Service centric approach = Right Feedback and increasing sales ➢
Critical ingredients to the right sales are not pushing your product and service first. But it comes from giving customer experiencePersonalized, User-friendly & Flexibility.
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It will be a great thing to receive feedback – This will be gamechanger for any company.
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These are perfect ingredients that make any eCommerce venture a success.
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Continuum offers end to end ecommerce Solution and marketing services across the globe. w w w . co n t i n u u m so f t . c a
Contact Us
80 Birmingham Street, Toronto, Ontario M8V 3W6 info@continuumsoft.ca
www.continuumsoft.ca Inquiry_continuum +1 (437) 887-1014