CCW Magazine: September / October 2012 by Brenda Jane

SEPTEMBER | OCTOBER 2012

캐나다 한인 상공 실업인 총연합회보 U.K.B.A C.C.I.C

U.K.B.A C.C.I.C

Confectionary SpicesUp Retail Profits Confectionary Spices Up Retail Profits

PM41670539

달콤한 제품들이 소 매 이익의 증가에 도움이 된다

SOI 2012 – Benchmarking Canada’s Convenience Sector

SOI 2012 – 캐나다의 편의

점 산업을 비교평가하기

Tobacco Wars – What’s being done on the contraband front

담배 전쟁 – 밀수품과의 전면전에서 진행된 일

Gas Theft – The problem grows

개스 절도

Publisher Brenda Jane Johnstone

Contents

bjjohnstone@convenienceandcarwash.com

Editor Kelly Gray editor@convenienceandcarwash.com Sales Kait Walker 416-493-3912 kwalker@convenienceandcarwash.com Cody Johnstone 416-838-4674 codyj@convenienceandcarwash.com Design and Production Doug Coates, Edge Advertising Keith House, Ad Production Editorial Advisory Board Bernie Comeau, Shell Canada David Hoy, Mid Island Co-Op Dave Watson, The Chamois Doug McRae, Kahkewistahaw Gas & Convenience Store Ltd. Kim Hansen, MI Petro Scott Findlay, Core-Mark Contributing Writers Angela Altass Lee Barter Dave Bowen John Dounoucos Kelly Gray Debbie Leach Dr. Jason Selk Sean Sportun Circulation James Gordon subscriptions@convenienceandcarwash.com

Website www.convenienceandcarwash.com Publication Mail Agreement No: 41670539 Return Undeliverable Canadian addresses to: Circulation Department 543 Borebank St. Winnipeg, MB R3N 1E8

FEATURES

Benchmarking the Industry – This year’s state of the industry report keeps its promises with solid data you can take to the bank

Contraband is Killing Convenience

EMV Compliance – We answer your questions

Gas Theft – As fuel costs rise so too do pump ‘n runners. What to do.

More Light, Less Cost With LED

Eliminating Cash Shrinkage – Ed Grondahl of EVP Global looks at the challenge to operators

Inventory Management – Finding the right software for the job

Confectionary – Spicing Up retail profits

Rethink Your Drinks

DEPARTMENTS 4

Publisher’s Message

Events

UKBACCIC President’s Message

What’s New

CONVENIENCE & CARWASH CANADA

Publisher’s Message

Upcoming Events

Welcome to Fall! As the leaves begin their journey to color transformation we at Convenience & Carwash Canada are gearing up for 2013 planning. The ever changing tides within the convenience, gas and carwash channels will be discussed during the Western Convenience Stores Associations State of the Industry evening taking place on October 23 at the Lazy S building, Stampede Park. Come join your peers as the evening will begin with a Cocktail Reception at 6:00pm followed by dinner, dancing to the swing sounds of The Groove Academy and a Fun Money Casino and concluding with a draw for a $2500.00 travel voucher. Everyone is invited to bring along their favorite dance partner for an evening filled with information, networking, great food and most of all FUN! Tickets can be purchased by calling 204-489-4215 or 778-987-4440 or email bjjohnstone@ convenienceandcarwash.com or andrew_klukas@shaw.ca. Please take a moment to visit page 8 & 9 to view the photos and then give yourself a great big pat on the back. The WCSA 3rd annual golf tournament was another sold out event. July 4th is the date to mark on your calendar for the 4th annual. I’d personally like to thank you, our reader for your continued support of Convenience & Carwash Canada and for your input into hot issues and concerns you have. We would like to encourage you to email questions that you’d like to have the Board of CCSA and the regional offices answer on issues that are of concern to you. Email andrew_klukas@shaw.ca and we’ll publish your questions and the answers in a new section beginning with our next issue. I look forward to seeing many of you on October 23rd at the WCSA’s State of the Industry. Andrew and I will be calling on you soon.

September 18 – 20, 2012 WCA’s 31st annual Convention & Tradeshow San Diego Convention Centre, CA Convention.wcwa.org September 27 – 28, 2012 Car Wash Retailing Summit™ Omni Chicago Hotel Chicago, IL $300 registration fee October 7–10, 2012 NACS/PEI Las Vegas, NV Nacsshow.com October 23, 2012 WCSA, State of the Industry Lazy S, Stampede Park Calgary, AB 204-489-4215 or 778- 987-4440 for tickets October 23, 24, 2012 Convenience U/Carwacs Stampede Park Calgary, AB

Brenda Jane Johnstone Publisher

RIDERS TO SUPPORT WELLSPRING

October 12, 2012 will see five teams of bicycle riders hit the road to support the efforts to Wellspring, a network of cancer support centers that provide emotional, physiological, financial and practical support to those living with cancer and their loved ones. The six day Wellspring Peleton Challenge will take the five, five to seven person teams on a 3200 km journey from Toronto to Austin, Texas. According to Mac’s Vice-President Operations, Tom Moher, teams race in six-hour shifts 24-hours a day to reach the destination. Moher personally raised over $14,000 last year. This year he hopes to up the ante with an expectation of $20,000. While he will be sitting on the bike seat and pedaling he can’t do it without the help of the community. For those who want to ride Moher comments that there are still spots open. Tom can be reached at (416) 609-7176 or AUSTIN Tom.moher@macs.ca.

September | October 2012

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SOI Benchmarks Industry Good business is all about knowing the numbers. The CCSA’s new State of the Industry report delivers the data and helps the industry gain traction in the process

Back in 2009 the Canadian Convenience Stores Association (CCSA) introduced its first State of the Industry (SOI) report. This was a watershed for an industry that was starved for real market data. Simply, the State of the Industry allows the Association and the industry itself to deliver the kind of information that creates better understanding with-in government, business and the consuming public. “The SOI gave us benchmarks of the trade such as the size of the industry, national and regional sales and expense information and other important data that helped us better understand the issues and needs of convenience retail as we moved forward,” says CCSA president Alex Scholten. As well, Scholten remarks that the 2009 SOI gave them the kind of information that proved invaluable when undertaking lobbying efforts. He notes that the CCSA is in constant communication with politicians in their efforts to bring

matters of concern to light. “With solid information we can back up our concerns with facts.” Now with the most recent SOI available this fall Scholten remarks that they have continued with data collection that delivers solid benchmarking as well as commentary on leading issues and how they impact the industry at large. For example, this SOI continues to offer information on challenges such as channel blurring, contraband tobacco, credit card fees, and regulation. “What we are able to do that other market intelligence doesn’t is offer data from retailers that is current and real. Over the years we were surprised to discover that many organizations tasked with researching the industry seemed to be drawing conclusions based on inference and estimates. We believed we could do better and have worked to create a meaningful research package our members can take to

CONVENIENCE & CARWASH CANADA

the bank,” he says, adding that last year the SOI allowed the CCSA to establish how economic, regulatory and social factors were impacting the trade. “As such we were able build a strong case for support from regulators and other stakeholders.”

What does this year’s SOI tell us? Firstly, the 2012 SOI paints a current picture of who makes up the industry. The document reports that there are 22,900 locations across the country ringing in total sales of close to $40 billion in stand-alone and gas bar locations. Gas bars were the biggest winners with c-stores reporting a 22.3 per cent increase (due largely to the climb in gas prices). Biggest winners were Ontario, Quebec, BC, and Alberta where double-digit increases were recorded in combined sales. PEI, Nova Scotia and Manitoba recorded the slowest sales. With $39.1 billion in sales stores averaged a payout to 185,000 staff of $127,000 in wages at operations where cohorts averaged 4.6 full time and 3.4

the huge cost of government regulation. The Association has learned that convenience retailers are impacted by 517 different pieces of regulation. Of note, 16 per cent of such regulation is dedicated to tobacco, liquor, fuel and lottery. . The SOI points to BC, Ontario and Quebec as the most regulation heavy provinces. The report also estimates the total cost of such regulation to the industry is $228 million nationally or $9,796 per store. According to Alex Scholten by utilizing the data in the SOI the Association is working to get a better handle on the extent of regulation and will seek to show how detrimental it is to all parties. “In many ways, we have ourselves to blame for the degree of regulation we face. The industry has never been organized in such a way as to allow us to work together and benefit from our combined power. The CCSA’s Industry Partnership Plan has identified a strategy to address this

Canada’s c-stores collected for government close to $16 billion in taxes on tobacco, gas and other products where stores rang in huge amounts of GST, PST and HST. Of note in the report is the fact that Canada’s largest non-food retailer – the car industry – collected only $11.9 billion in federal and provincial taxes. part time personnel. Remarkably, Canada’s c-stores collected for government close to $16 billion in taxes on tobacco, gas and other products where stores rang in huge amounts of GST, PST and HST. Of note in the report is the fact that Canada’s largest nonfood retailer – the car industry – collected only $11.9 billion in federal and provincial taxes. With this in mind the SOI shows just how important the convenience sector is to governments and their ability to collect revenue. Sobering is the fact that revels that while the industry delivers some $16 billion to government coffers, it earned only $1 billion last year in profits. The report discusses the changing competitive landscape where others in retail have stepped into the convenience format with longer hours, ready foods and services and product assortments typically sold in c-stores. The Association also took aim at credit card fees and showed the true cost of each transaction and how it bites into already slim margins. In fact the SOI reports the 17.4 per cent of expenditures in food, beverage and tobacco in Canada are made using a credit and charge card and a whopping 58.3 per cent of gasoline purchases were made using credit and charge cards. The SOI further reports that the extent of such transactions created a tally of over $36,000 that each c-store store paid to accept credit purchases last year through swipe fees and other card processing fees. A major target of the CCSA in this year’s report is 6

September | October 2012

need by combining efforts of retailers, vendors, and distributors into a much stronger unified force for change.” The 2012 SOI also discusses the need to address contraband tobacco sales. The CCSA tells that the problem is getting bigger as it spreads into more areas across the country. Data in the SOI show that contraband is costing the industry $2.5 billion in lost sales or $375 million in profit. Hurting most is the mom & pop store where percentages of tobacco sales are close to 50 per cent. Lastly the State of the Industry offers the most comprehensive examination of the regions. Look for complete sales breakdowns as well as analysis of challenges and opportunities from the Atlantic to the Pacific. For example Western Convenience Stores Association President Andrew Klukas reports on initiatives in store safety as well as the Healthy Choice program in BC. Overall, the regional report indicates the degree to which the CCSA is a body that listens to its parts. “Communication is essential for us to do the job our members want done. By creating this State of the Industry we are continuing to move forward on a mission to bring greater understanding across the board. It is our hope that with solid data we can reason issues rather than turn to the guess work people used in the past.”

STATE OF THE INDUSTRY Presented by the Canadian Convenience Stores Association

Governments are under increasing pressure to impose regulations on the sales and marketing of many products and services sold in the convenience channel. The 2012 CCSA SOI will explore the extent of regulation in the c-store industry and the various government bodies empowered with regulatory authority, and also examine the burden such regulation places on c-store retailers.

Mark this date: Sept. 10, 2012

Sheraton Toronto Airport Hotel & Conference Centre 801 Dixon Road, Toronto, ON Canada, M9W 1J5

We are also proud to present the 2012 CCSA State of the Industry National Report. The annual benchmarking report measures key industry metrics that should be of interest to retailers, vendors and distributors in the convenience channel. It is of the utmost importance that all members of the convenience channel are aware of the issues facing the channel and work together to lessen their impact in the future. We look forward to seeing you at the event!

www.ccsasoi.com

Online registration opens: June 15, 2012 Note: If your organization is a National Associate Member of the CCSA, your tickets for this event have already been paid for. We do ask that you complete a registration form in order to advise us who from your organization will be attending the event.

For sponsorship opportunities that make an impact with Canadaâ&#x20AC;&#x2122;s market leaders and to purchase tickets please contact: CONVENIENCE & CARWASH CANADAâ&#x20AC;&#x192;

Lynda Watson | lynda@conveniencestores.ca | 1-877-934-3968

WCSA UPDATE This year’s annual golf tournament was a superb event that was made even better by superb weather and the spectacular scenery at Cottonwood Golf and Country Club. Congratulations to this year’s winning team: Mark Hess, Braden Forsyth, Bob McCusker, Aaron White It was a special treat for me be able to put faces to names at my first such event as president of WCSA. The management and staff at Cottonwood were exceptional and smoothly accommodated all the contingencies of the day as they unfolded. The volunteers from RBH ably facilitated our transition from the clubhouse to the greens. I would like to extend a special word of thanks to our generous sponsors for making this event possible: Heartfelt thanks to Brenda Jane Johnstone for planning organizing everything. I look forward to next year’s tournament and hope we can encourage you to explore the introduction of a second event in Manitoba or Saskatchewan in 2013! Andrew Klukas President WCSA 8

September | October 2012

Doug Hartl presents Mark Hess with the first place award.

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Smoking Challenge The CCSA is fighting a battle on contraband tobacco by seeking a collaborative approach with government at all levels

The cost to Canadian society from contraband tobacco sales is huge. Consider that in Ontario alone 30 per cent to 35 per cent of sales in cigarettes and cigars come from illegal sources. Altogether this black market represents more than a two b illion dollar shortfall in taxes annually that citizens have to make up through other means. The cost to Canada’s convenience industry is also massive. Tobacco products represent one of the key categories of sales for the industry – an industry that complies with all federal and provincial tobacco control legislation. “We are the front line in enforcing government’s tobacco control legislation and we do a very good job of it as well” states Canadian Convenience Stores Association (CCSA) President Alex Scholten. “Unfortunately, there seems to be two sets of laws in Canada though – one for retailers who sell legal product and another set of laws for the contraband industry (who in many cases do not seem to be regulated at all)” Scholten commented. And that’s why the

CCSA and its regional affiliates are so active in fighting this issue. According to Dave Bryans, CEO of the Ontario Convenience Stores Association (OCSA) one of the regional organizations affiliated with the CCSA, illegal smoke products are coming from several places. He reports that baggie or loose cigarette products come into Canada from upstate New York through Mohawk territory Akwesasne, a semi autonomous first nation that straddles Canada and the US. Then there is production done on first nation’s sites near Brantford and sold on other first nations territory under government license. Much of this production is sold at smoke shacks on reserves – sites that are supposed to service only band members but do a roaring business with members of the non-aboriginal community who pay prices as low as $12 for a carton of contraband cigarettes.

CONVENIENCE & CARWASH CANADA

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September | Octoberâ&#x20AC;&#x192;2012

The issue could get even more convoluted if the Harper Government carries through on its proposal to move the Cornwall Ontario border crossing. In 2009 the people of the Mohawk territory where the Cornwall border crossing was situated were upset that Canada Border Services Agency (CBSA) members were to be armed with 9mm hand guns in a territory they see as sovereign. A protest ensued that had the government move the border closer to the Canadian side in Cornwall. According to CCSA President Alex Scholten, the result at that time was a greater ability of CBSA agents to control the flow of contraband tobacco that was being smuggled through the territory. As evidence he mentions that C-stores in many provinces began reporting much higher legal cigarette sales (+10 per cent) and police reported more busts almost immediately after the border crossing was moved. Now in a disappointing twist the Canadian government is proposing to move the border station into the US to the south of the reserve in an unprecedented rethink that has the border post on lands given over to Canada much like an embassy. Expectations are that the new post will allow smugglers a freer hand to enter Canada with truck loads of contraband tobacco and C-stores should expect a sales decline. Says Bryans, “Enforcement just can’t keep up with production and distribution of these products.” His advice to the government is to get serious and start taxing tobacco at the point of manufacture rather than at the retail counter. “We are asking municipal councilors to take this message to Queens Park,” he says, noting that they are working hard to get the message out on just how detrimental contraband is to society. Indeed, studies from law enforcement show that some 150 crime gangs including the Hells Angels are involved in tobacco as a way to gain funds for other activities such as arms and drugs. When it comes to challenges to C-stores, Bryans comments that he now sees smoke shacks creating profits that are plowed into gas bar creation. These in turn sell gas that is HST exempt (and even sold to the non-aboriginal community without HST) creating a further hit on government revenue and adding an unfair competitive force that hurts legal businesses. The OCCA is currently involved in an education campaign to let people know about tax avoidance. Toward this end the Association has launched a media blitz that has 70 billboards across the province telling people illegal tobacco hurts us all. “When people stop coming into Cstores for cigarettes there is a decline in lottery as well as gas sales, two areas of large revenue for both stores and the government.” In the Atlantic region they are no less impacted by contraband tobacco than C-stores in other parts of the country. There, says Mike Hammoud, President Atlantic Convenience Stores Association (ACSA), product tends to come in from Quebec. He suggests that the growth of the criminal activity has been mirrored by the increase in taxation on tobacco. “In New Brunswick a $10 increase in taxes for a carton of cigarettes saw sales in legal smokes fall by 20 per cent. Lottery sales fell at the same time,” he says, noting that there is a fine edge to the balancing act played by governments who have to weigh the benefits of a tax increase if overall revenues decline as a result. He reports that Nova Scotia and New Brunswick are the two leaders in Atlantic region contraband. “There are

busts every week in places like Nova Scotia’s South Shore, Truro and Amherst,” he says, adding that PEI has fewer entry points as does Newfoundland and therefore contraband is not as much of a problem there. Hammoud, like his counterparts across the country, is targeting politicians with the message that contraband is bad for business as well as society at large. “We’ve developed a grassroots approach where we strategically pick stores where high profile politicians shop and then use these stores as a way of getting meetings set up. We have seen this working well and we are getting the message out to decision makers as a result.” In Quebec they have been active on this file for more than four years. Now that there is an election going on in the province the Association is using this as a platform to bring its message forward. According to Association Canadienne Des Dépanneurs en Alimentation (ACDA) president Michel Gadbois, the group is undertaking a 20 city tour over three weeks to advise candidates on the brief and discuss challenges. “We will do two conferences a day,” he says. Four years ago they did something similar. At that time they asked government to strike a commission on contraband. Following pressure there was a commission and a permanent committee on public finance set up to examine the problems. Gadbois suggests that now is the time to expand this with a multiparty inquiry that includes Ontario, Quebec, the Federal Government, First Nations and the US. “We have to find a place where we can all get together on the issues. The playing field must be leveled and we see this as something that can be done with taxation. I think the stumbling block is sharing the revenue,” he says, adding that cartons can go for as low as $12 in Kahnawake or Oka, a figure that reveals vast shortfalls in revenue. Coming this November Gadbois will travel to Ottawa where the CCSA is proposing a C-store day where issues can be brought forward. Alongside his counterparts from Ontario, Atlantic and Western Canada, Gadbois and CCSA president Alex Scholten plan a news conference and a reception for MP’s where they will promote their concerns further. CONVENIENCE & CARWASH CANADA

In the West the problem is less pronounced, but threatens to grow. Already Manitoba is home to smoke shacks with product coming in from First Nations’ tobacco facilities on Mohawk territory. However, Manitoba has taken decisive steps that include sending in law enforcement officers to confiscate contraband product and has been successful in obtaining an injunction against an illegal smoke shack.. According to Andrew Klukas, President of the Western Convenience Stores Association (WCSA), their efforts are focused on limiting the market beach-head First Nations groups like Rainbow Tobacco seek in the region. Toward this end, the WCSA has been waging an information campaign that reaches out to politicians in the provincial legislatures. “Because this challenge is a new and growing issue here in the west we have been partnering closely with the national body – the CCSA. We realized early on that the national group has a lot of experience in this issue and as such they were able to help us mount a campaign that saw letters sent to provincial ministers, and we were able to raise the tobacco file during the Alberta and BC elections. We have also been able to promote initiatives such as tax stamps for smokeless and pipe tobacco in Alberta. In Manitoba the CCSA and the WCSA have identified the Dakota Chundee Smoke Shop as a dangerous precedent

and have met with the Manitoba Government to offer our support for their efforts,” he says. He further noted that the CCSA has been able to formulate effective strategies to curb the spread of contraband, and WCSA will seek to promote these in the west. These include using a fine for possession of illegal tobacco similar to the $350 penalty that is law in Quebec, real dialogue with First Nations groups, licensing review, and awareness campaigns. Here president CCSA, Alex Scholten remarks that its all about collaboration and consultation. For this reason they are planning an Ottawa campaign in the fall to raise awareness in the national capital. They are also taking the message to the grassroots as they seek support at the municipal level. “Already we have had tremendous success in Ontario and Quebec where well over 400 municipalities are on board,” he says reporting that they have gone to Quebec and Ontario seeking support at the municipal level for a resolution that would see all parties – provinces, feds, and first nations – come together to find a common understanding and solution. “As it stands now the issue of contraband tobacco is one that is highly divisive and helps no group in the long term. There can’t be two laws in this country. Our retailers abide the law while their businesses are hurt by others who are openly disregarding the

legal code.”

CONVENIENCE & CARWASH CANADA

By John Dounoucos Payment Systems Product Manager for Canada, Gilbarco Inc.

EMV Compliance WHY YOU SHOULD CARE TODAY

We’ve recently received a number of questions on EMV from our Canadian retailers and thought the answers would be useful to all of you.

What does EMV stand for? In 1994, Europay, Mastercard and Visa came together to create a new encryption standard, known as EMV, which started in Europe and later spread globally. In 1998, JCB and American Express joined, and the initiative now formally goes under the name EMVCo LLC. The intention behind EMV was to lay the foundation and infrastructure for future innovation and emerging payment technologies, create interoperable standards for payments, and enhance security through Dynamic Data Authentication (DDA). What does EMV do for me? Transitioning to the new encryption standard gives you: Security – EMV provides the most secure transaction process available today. Under the new encryption standard, card readers use a chip instead of the traditional magnetic stripe to read the customer information. Magnetic stripe cards use static authentication, while chip cards use dynamic authentication meaning that unique data is employed in each transaction. You can protect your business and your brand by providing that security to your customers. 16

September | October 2012

Efficiency – Coupling the chip “dip” with a PIN reduces the need for authorization referrals, further improving efficiency and service, as well as simplifying your retail operations at the point of sale. Innovation – The EMV platform will allow for new product and service offerings and enable you to keep pace with global advancements in card payment technology. Training – Retailers have found that training their associates on the EMV process was easier than the previous mag-strip/signature process. What is the background on payment requirements for retail petroleum in Canada? Canadian retailers have been deploying the new encryption standard for a number of years. Compliance mandates went into effect in 2012 and will continue through 2015. I hear the word “mandate” a lot in relation to the EMV discussion. Please explain what it is. There are two types of mandates related to EMV. The first type of mandate involves a liability shift from the card-issuer to the retailer. In the event a fraudulent transaction occurs, the retailer will be liable for the identified fraudulent transactions and chargebacks if he has not implemented Chip & PIN technology. The second type of mandate revolves around card acceptance. Rather than instituting liability shifts, the

Interac debit network has a schedule for when magnetic-stripe cards will no longer be accepted at payment terminals. This schedule spans four years and involves any type of retail establishment on the payment network (see timeline below). Each payment processor has implemented different schedules for their associated retailers to become compliant, and retailers should contact their processor representative directly to obtain definitive answers on their timeline. What is the current status of EMV compliance? In 2010, major fuel retailers began the transition to EMV encryption on the forecourt. Some have already completed the transition while the rest are developing their own compliance schedules to ensure their company operated and dealer sites are in full compliance by the end of 2015. In relation to POS and indoor PIN pads, according to processors, 80% of their network terminals are now running fully compliant EMV transactions.

What should I do to get started? The best first step is an assessment of your payment system. This assessment should cover your POS and terminal controllers, back-office interface, and interface to your payment host. Your payment processor can assist your this infrastructure assessment. This is also the time to ask your payment processor what the EMV compliance timeline is to stay on their network. Once you have your initial assessment done and you have a plan in place, work with your equipment suppliers to install EMV-enabled equipment. Note that there are still almost 40,000 dispensers in Canada that have yet to upgrade to EMV, and there are a limited number of technicians to do the work. Donâ&#x20AC;&#x2122;t wait until the last minute to try to get this done, to make sure that you get the installation support that you need. To learn more about EMV, visit www.emv-connection.com

CONVENIENCE & CARWASH CANADAâ&#x20AC;&#x192;

By Sean Sportum

Gasoline theft, referred to by many, as “drive-offs”, “gas-and-dash” or “pumpand-run’s” has continuously been an issue for the gas convenience store industry. With gas prices reaching all-time highs, incidents of “drive off’s” are increasing at a rapid pace. Defined as the removal of gasoline from a gas station without payment, these incidents translate into millions of dollars in loss to our industry every year. The evolution of this crime has dramatically changed over the years, from the thrill seeking teenager who would steal gas as an adventure–to individuals filling their tanks because of personal economic circumstances – to the emergence of sophisticated theft rings that utilize specially designed trucks to siphon gas from the underground storage tanks of gas stations for personal gain. Today, with the steady increase of gas prices, consumers easily misdirect their anger to the gas convenience store industry with the result that the average person 18

September | October 2012

may now consider stealing gas. Whatever the motivating factors, stealing gas is theft (nothing less). This is a crime as defined in sec. 322(2) of the Criminal Code of Canada. However, for many people gasoline theft is viewed as a victimless crime with no harm done and no foul. Think about it for a minute. Much like a shoplifter stealing an item from a retail store whose main goal is gaining something for nothing, the thief seeks not to be caught and if confronted the shoplifter will flee to elude capture. Individuals stealing gas have the same modus operandi. They too seek to avoid apprehension and they will also attempt to elude capture. Here the only difference is their means of fleeing includes

the use of a vehicle. The potential for injury is greatly increased for everyone from employees to the suspected thief to customers to pedestrians and to other motorists. Recognizing this, and with employee and community safety being a top priority to the gas convenience store industry; the Ontario Convenience Store Association (OCSA), Mac’s Convenience Stores and the major Petroleum Associations (CPPI & CIPMA) have teamed up with Toronto Crime Stoppers to implement a proactive public service announcement (PSA) campaign to bring awareness to the issue of gas theft. The focus of the initiative is straightforward. The program seeks to educate the community on the growing issue of

Gas theft prevention tips:

If a gas theft occurs:

Store employees must be observant and closely monitor activity at the gasoline islands. 1. Make eye contact with the customer when activating the pump. 2. Monitor outside cameras. 3. Post decals indicating the pumps are being monitored by a CCTV surveillance system. 4. Ask every customer at the point of purchase “Have you purchased gas today?” 5. Be aware of suspicious people or vehicles loitering around the property. Call the police if you are suspicious. 6. The most effective method for deterring driveoffs is to greet each customer at the pump via the intercom. This removes “anonymity” and the customer is now aware they’re being observed.

1. DO NOT leave the safety of the store to chase after the vehicle. 2. Obtain a description of the vehicle–make, model, color, and license-plate number. 3. Obtain a description of the driver and any passengers in the car – age, race, color of clothing, sex, etc. 4. Print a copy of the receipt; this will have the time, date, amount of gas liters, grade, dollar amount and pump number on it. 5. Obtain a copy of the incident from your CCTV surveillance system 6. Call the police and obtain a report number. Work closely with the authorities and be willing to prosecute the gas thieves if they are apprehended.

gas theft, let offenders know the gas convenience store industry is taking action and lastly, works to provide the community with a conduit to provide anonymous information to the police by calling Crime Stoppers. The PSA campaign features edgy posters showing an individual holding a license plate for their mug shot. The tag

line reads–“A gas thief is easy to find”. The posters are impactful and will encourage the community to take an active role in helping reduce and prevent future incidents. The PSA creative developed by DDB Canada with the animated digital creative was developed by iSIGN Media Network will be made available to all

gas convenience store industry partners through the OCSA.

Sean Sportun Manager, Security & Loss Prevention Mac’s Convenience Stores – Central Canada sean.sportun@macs.ca

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YOU DO HAVE A CHOICE INDUSTRY UPDATE

What are car wash owners saying about the Washworld Razor?

use they have the “We bought the Razors mostly beca latest technology. antage because The Virtual Attendant is a huge adv s. Our hine mac the t y-si bab to e hav ’t you don them in our ing putt for us customers have thanked wash.” Greg Thompson Mass Avenue Car Wash ple and service are “The machine is awesome, the peo excellent piece of an is or Raz second to NOBODY. The equipment.” Scott Ford Soapy Sadies Car Wash

Is the choice between High Velocity and Razor going to be difﬁcult?

Maybe, but the good news is that we aren’t going to stop making one system only to re-introduce it later. You’ll always have a choice and that’s a good thing. Give Washtech a call and we can help you make the right choice. Exceptional service, premium parts, and world class carwash equipment.

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By Dave Bowen Webco/LSI Lighting Canada

More Light,

Less $$$ The recent improvement of LED chip output has taken us to the next stage of being able to offer more light while using less wattage. Everyone saves money in the process.

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There is so much more that can be done with lighting to attract and motivate shoppers. Recently, LSI introduced the LXLW LED Linear Sign/Wall fixture that now permits you to accent graphics and areas within the store in a manner that adds value to the client experience.

September | October 2012

Retailers continue to try and maximize their energy savings and eliminate maintenance costs without sacrificing important light levels. It has been well established that it is these light levels that work to attract established and new customers into c-store sites. Now with upgrades to the CRS Crossover® canopy fixture manufacturers have been able to accomplish this for the end user where they see more output with less wattage as well as less fixture. Here, we see a definite alignment with these new developments delivering full benefit of energy savings, elimination of maintenance and lower installed costs be they for a new build or for a retro-fit. All these exterior LED lighting advantages positively impact not just carwash lighting inside and out but c-store exterior mounted lighting as well. This new exterior lighting might make a building look great, but they can still kill a site’s appeal if the interior looks dark and uninviting. Towards this end we have developed new attractive interior LED products to enhance the customers’ experience. For example, our lighting offers special accent effects to sell more product by enticing customers to spend more time in specific spaces and generating more traffic by making spaces more inviting generally. This is where LED 12 volt backlit signage comes in. Available from Techni-lite, a leading edge Ontario-based global sign manufacturer, the product is a thin profile LED sign that comes with flip frames to allow for ad value graphics making sites more valuable to instore suppliers who lease the space. There is so much more that can be done with lighting to attract and motivate shoppers. Recently, LSI introduced the LXLW LED Linear Sign/Wall fixture that now permits you to accent graphics and areas within the store in a manner that adds value to the client experience. The LXLW is thin and sleek in design, easy to install and is adjustable to accommodate different sizes and locations of material within the retail space. Adjustability also allows you to accent a graphic or product without causing flashback or glare from items that have high reflective surfaces. Customers want to be able to find goods quickly and easily. By illuminating ‘way-finding’ or advertising customers purchase more items than they had originally planned. Incorporating specific LED ‘SPOT’ lighting for the interior can be extremely effective. Spots allow your in-store suppliers to accent feature products with a brighter illuminated area in the store. SGI LED Lighting is a Canadian source for LED technology. Finally, we all like to have control over as many things as possible in our lives. The lighting world is no different. Indeed, lighting controls help reduce energy and maximize further savings. With this in mind LSI recently purchased Oregon-based Virticus Controls, a company recognized as a world leader in LED Wireless Controls. This is a company that manufacturers systems that remotely controls lighting and maximizes energy savings, reduces maintenance and offers easy installation. Look for this and other products to make the grade at locations in the retail petroleum market or at a c-stores everywhere.

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By Ed Grondahl

Eliminate Cash Shrinkage – Link Your POS with a Smart Safe.

September | October 2012

Eliminating cash shrinkage remains an elusive goal for most store operators. The basic necessity of multiple employees handling cash throughout the day complicates the ability to manage cash. The cash management processes which retailers have employed to date have reduced cash shrinkage, but by no means have eliminated it. Traditional manual processes provide for higher accountability and safeguards but will never eliminate cash shrinkage due to the inherent shortfalls of manual processes. To overcome these shortfalls, many progressive retailers are moving away from low-tech safes and cash control machines to high-tech cash management systems (Smart Safes). These cash management systems may include note acceptors, called validators, note and coin dispensers, and can be programmed into a store’s LAN, and will interface with its Point-of-Sale (POS) system at the transaction level. An analysis of cash shrinkage will identify high risk activities where shrinkage occurs. Through technology these high risk activities can be mitigated to a great degree. Five of the highest risk areas include: 1. Start-of-shift cash tills that are manually filled by someone other than the cashier – multiple people are touching and counting the cash. 2. Vending coins and notes during a shift for till replenishment – no accountability that the additional change was deposited into the till. 3. Manual drops of currency into a safe as the till balance grows beyond allowable levels – drop totals are keyed into the POS, but no accountability that the currency was actually deposited in a safe. 4. End-of-shift cash tills that are manually counted at least twice – multiple people are touching and counting the cash. 5. Manager counting cash in the back office for bank deposit – this manual balancing is done with no accountability. Shortages tend to be accepted. This can also be a dangerous time for store managers. Cash Management product selection is critical in addressing these (and other) high risk activities. There are a number of competing cash controllers in the market today, but few can truly be incorporated into a store’s POS system. This is important because incorporating cash management into the POS system will allow the user to customize cash handling and reporting down to the transaction level and accurately to the penny. Incorporating a smart safe cash management system that interfaces with the store’s POS system provides the basis to address these high risk activities.

1. Start-of-shift cash tills that are manually filled by someone other than the cashier Filling a cashier’s start-of-shift till balance is primarily a manual, time consuming, process of the manager counting notes and coins. The manager must have access to a fairly large amount of cash. A cashier will generally recount the money before the shift starts. The solution to this high risk activity is to use a cash controller that will automatically dispense the proper amount of notes and coins. Each cashier logs onto the cash management system with their Personal Identification Number (PIN) and the system dispenses the appropriate amount of notes and coins for their start-of-shift cash balance. The cash management application also updates the POS with these totals. This auto dispensing capability eliminates all counting, eliminates anyone, other than the cashier, from touching the money, and will also eliminate money counting totally. 2. Vending coins and notes during a shift for till replenishment Cash management systems that are not integrated with the POS system are not able to automatically reconcile money vended with the money in each till. Using a cash management system that is integrated with the POS system will automatically reconcile money vended out of the cash management system, by cashier, with the money in the till. The

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safe tells the POS exactly what was vended so the POS simply adds this amount to the till balance. Any shrinkage can therefore be tied directly to the specific cashier. An alternative is to select a cash management system where cashiers must buy their change.

A cash management system with note acceptors will eliminate the need for any cash counting and having multiple people touching cash.

3. Manual deposit of currency into a safe as the till balance grows beyond allowable levels Removing notes and dropping them into a safe is one of the highest shrinkage risk activities in the retail environment. This is especially true with multiple cashiers and one safe. It is almost impossible to account for who dropped the notes into the safe. Cash controllers with note acceptors that are tied into the POS system eliminate this issue entirely. When till limits are reached, cashiers tell the POS they want to make a drop into the cash management system. The safe is notified and note acceptors are started. When a bundle of notes is validated and accepted, the cash management system notifies the POS exactly how much was

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Dropped and the POS totals are updated. This process allows for complete accountability of the cash. Further, note acceptors also function as validators and eliminate the store from accepting counterfeit currency. (When the government releases new notes, the note validators are updated with new software completely over the network) 4. End-of-shift cash tills that are manually counted Similar to start-of-shift manual countingâ&#x20AC;&#x201C; multiple people are involved in counting the money. A cash management system with note acceptors will eliminate the need for any cash counting and having multiple people touching cash. Further, notes are validated upon acceptance into the secure smart safe and instant reconciliation (over/short) with the POS system takes place. Coins generally are manually counted (low value/low risk activity) and the count is entered into the cash management system along with checks and other financial items.

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5. Manager counting cash in the back office for bank deposit Traditional cash controllers and drop safes require the manager to remove the money from the safe, sort it, count it, and reconcile it with the transaction history, generally a 2 hour per day activity. A cash management system with note validators that are tied into the POS system will eliminate With retailers reporting cash shrinkage anywhere from 0.25%– 1.0% of cash sales annually, all retail operators should include installing an integrated smart safe in their stores as part of their strategic operating plan. this activity. As bills are accepted into the cash controller they are placed into currency cassettes which can be easily removed by the manager or armored car service and brought directly to the bank. There is no need to touch the cash, as it has already been counted, validated and reconciled with the POS system, by cashier.

Eliminating cash shrinkage is fully possible today by simply incorporating a cash management system that is integrated into the store’s POS system at the transaction level. While these machines are slightly more expensive than traditional cash controllers, they provide for a very quick ROI by freeing a manager’s time and through the elimination of cash shrinkage. With retailers reporting cash shrinkage anywhere from 0.25%–1.0% of cash sales annually, all retail operators should include installing an integrated smart safe in their stores as part of their strategic operating plan. As a byproduct, the manager is never touching cash so he is in a much safer position and you will free your manager up to do what he likes to do, train staff, keep the store looking good and improving customer service. (I’ve never heard a manager say that he/she enjoys counting cash) All of these activities will contribute to increased sales.

Ed Grondahl is EVP Global Sale for Tidel Engineering in Carrollton, Texas. For more information, go to www.tidel.com or email sales@tidel.com or call Ed at 1-800-678-7577.

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By Lee Barter Senior Vice-President, InfoNet Technologies

Managing Inventory Inventory software an essential ingredient to your success It is really quite amazing how few retailers take full advantage of POS systems that can maximize inventory control. Retailers invest lots of time and money in their operation and they need to do the same with their POS software. If you as a retailer are not able to produce reports from your POS/Back Office system that delivers reports on Top Sellers ($ & Margin), Hourly, Categorized, Last 6 weeks, Quantity Leaders, and Vendor Inventory with an eye to Levels, Reorder, Purchases, Zero Movement, Stock Information, Contribution Margin, Markdown Items – then you should read on. According to the National Association of Convenience Stores (NACS), “stores miss out on 4% of potential sales when they run out of popular items.” Industry studies have found “If inventory on the sales floor is reduced to 2.5 days, sales will increase by 66%.” Reasons for this were: • Slow moving inventory takes the space of popular selling products. • Too much inventory on the sales floor hides other items. • Increased clutter hinders sales. Inventory is the primary area where retailers miss the advantage they have. It is simple, if you are not taking advantage of POS software that helps you manage your inventory you are wasting time, effort and most importantly money. 30

September | October 2012

The key for success in any retail environment is inventory management. Your inventory is your largest investment outside of the bricks and mortar that make-up your site location. In order to maximize this investment you need intelligent management to ensure profitability on every single product you sell. Manage inventory well and your profitability will increase, manage it poorly and you could find yourself out of business. Given the size and variety of c-store inventories these days and the complex demands of managing promotions and product programs, inventory software is a necessary requirement. Trying to manage a large, complex and fast-moving inventory without the right software will lead ultimately to failure. The whole process of inventory management is complex but do-able. Understand the needs and you are going to succeed and thrive in the c-store

business. Any good investment is going to increase in value over time. However, store inventory does just the opposite. Over time, its value tends to decrease, not increase. Factors like shrinkage and spoilage decrease inventory value and products become obsolete if they sit on the shelves for too long. The faster you move (turn) inventory the more successful your business will be. Slow moving inventory eats your cash up as it sits. If you do not know when you last sold a particular item you need to have proper inventory software. Inventory software is the best investment you can make for future profitability. It will help you control the ordering process, spot problems like overstocks and under stocks and make sure your inventory investment is as ‘lean and mean’ as it can possibly be. You need a program that produces reports that will allow you to see dead

(zero movement) items as well as under-stocked and overstocked goods by item. By understanding these you can more easily spot poor performers that both tie up your money and take up unnecessary shelf space keeping you from maximizing the investment you have in your business. Inventory software allows you to have an adequate supply of those popular items that keep customers coming through the doors. Inventory software fully tracks and collects product data and can then create automatic purchase orders for you. These purchase orders come from the actual quantities of items on your shelves, not from an employee’s guesswork or what a sales representative thinks you should buy. Inventory software projects real demand and gives you minimum stocking levels for each item in an order. This means that you only order store inventory based on what your customers buy and what you need to have on your shelves. Inventory software gives you the product information and sales projection data you need to make sure you carry only what is sufficient to meet your current needs, no more—no less. Using inventory control software, you can employ the following actions to optimize your inventory. • Maintain a complete and accurate price book to ensure your margins are accurate and your pricing is correct. • Scanning must be 100 per cent accurate. Product in and product out data out is key. • Manual inventory counts must be done at least monthly to ensure the overall accuracy of your inventory.

• Partial/random counts done daily for your “at-risk items” – lottery tickets, tobacco, and calling cards. • Inventory optimization must become part of your day-today routine. Inventory control is job one. • Automate! Easy to use and utilize inventory control software saves time and money; people will then will use it consistently. When a manager can save time and reduce workload they will use it consistently. So what do you do? 1. Establish manual inventory controls. 2. Review your sales reports. 3. Find out if your existing POS system has or offers full inventory control. 4. Does your existing POS system integrate to 3rd party Back Office systems that offer complete inventory control? 5. Find a software provider that can meet your needs and challenges. The payoff is huge. Inventory software will help you reduce your inventory investment by 30 per cent to 50 per cent in just a few short months. It will virtually eliminate shrinkage in your store. The improved cash flow and higher profitability delivered by inventory control software will transform your business! GMROI: Gross Margin Return on Inventory Investment – look it up!

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By Angela Altass

Confectionary Spice Up Retail Profit Margins

Variety is the spice of life and it might also be the key to greater profit margins for convenience stores selling confectionary products.

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“Confectionary is truly an impulse category that fits well in the convenience store model,” says Michael Leese, president, Leese Enterprises, a Canadian leader in candy and chocolate novelties. “A customer may enter the store with the intention of buying a specific item, or pay for gas, but confectionary will fill a personal desire for a treat.” And, he says, “Due to the impulse nature of confectionary, pricing at convenience is very elastic, which leads to strong margins.” Unquestioningly, confectionary generates sales dollar volume well beyond average and yields profit margins that are second to none. Confectionary drives 30 to 40 per cent profit margin for the retailer, points out Jay Seagrove, Nestlé Customer Business Development, Convenience, noting that the Canadian confectionary market is one of the most competitive in the world. “The top 10 brands in chocolate have been very stable over the past 30 years,” he says. “Retailers need to focus on having the top selling brands and SKUs in the best impulse location of the store. This is typically within arms reach of the cash register.” Blair Gjevre agrees. Gjevre is petroleum operations manager, Mid Island Consumer Services Co-operative. His stores display confection products in a manner that makes it easy to observe and purchase for the consumer. “New product introduction is a key area to focus on. Nine per cent of sales in a typical c-store are new products.” Give your confectionary display a prominent impulse location in the store, says Larry Tomilin, sales manager, Morris National. “Always stock market leaders but leave room for innovators,” he says. “Make sure promotions are profitable and review confectionary profit performance at least once per year. Retailers can leverage impulse behaviour by strategically merchandising confectionary near items like beverages. Twelve per cent of consumers will also make a candy or gum purchase when a beverage is the main reason for a c-store visit.” In today’s market, consumers demand as much selection as they can get. If the store doesn’t have a good range of SKUs, the consumer will stick to just fuel, cigarettes or their intended purpose, says Matt Schnarr, founder and managing partner, AWAKE Chocolate, a company that has introduced a caffeinated bar to the Canadian market. “It’s very important to have good representation in your store, otherwise it’s money lost. Accomplish this through prioritizing SKUs in terms of their ranking but make sure to leave space for innovation,” he says.

September | October 2012

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“The top sellers from the core brands will make up the largest majority of sales,” adds Shiraz Somani, President, Premier Candy & Snack Goods Inc. and partner of Crown Star Foods. “While innovation is important to generate interest with consumers, at the end of the day you will make more overall if you ensure you are always fully in stock of the top-selling SKUs.” Confectionary delivers a strong margin and with proper merchandising and promotion retailers can achieve very high sales, says Tammy Brown, Category Manager, Retail Marketing, Husky Energy. Although studies show that consumers regularly express the desire for healthier confection product options, when faced with a choice they rarely actually make the healthier choice, she says. “With that said, consumers are becoming more conscious of calories and sugar content, especially given governmental focus on healthier options so I can certainly see a move towards more good-for-you options in c-stores,” adds Brown, noting a new trend for 2012 is the addition of functional chocolate. The majority of successful innovation in the last few years has been extensions of well-established brands such as Twix Peanut Butter or Snickers Peanut Butter, she says. “Peanut butter is the hottest flavour category at the moment, which is a bit ironic considering the recent attention paid to peanut allergies.” Convenience stores need to change with the times by paying more attention to candy and confectionary instead of grocery items, says Chuck Arcand of Core-Mark. Certainly, there is now much more competition with other retail stores extending their hours and opening seven days a week. As well, retail chains have added convenience product sections to their formats to entice more frequent shopping. “We are no longer in the situation where we once were that convenience stores were really true convenience stores because now even the box stores and grocery stores are open until late,” he says commenting that convenience stores would be better served if they increased their variety of candy and confectionary rather than expand selection of grocery items. So, who are the people picking up the candy, gum or chocolate bars on impulse at their local convenience store? “It depends on the type of product,” says Shiraz Somani. “A lot of adults buy chocolate bars and gum while children buy the nickel and dime stuff.” Confectionary is such a vast product group that it appeals to a wide range of demographics, says Brown. “Sugar candies skew younger and consumption tends to decline with age,” she notes. “Larger pack sizes appeal to families. Chocolate has high

September | October 2012

appeal with women but that is not to say that men are not large consumers of chocolate as well. Gum and mints tends to skew older.” Although penny candies remain popular, pre-packed and sealed candy cups are starting to replace this old standby for some consumers who are concerned about contamination issues, says Brown. “There is no product that has a broader application than confectionary,” says Jack Scholtens, President, Scholtens Inc. “Baby boomers still love the candy they grew up on but don’t necessarily want to be picking and choosing from the five cent and 10 cent bins. They want it by the bag, to enjoy at their leisure and on the job site. “The kids have higher disposable income and they could be spending more of it on candy,” he says. “Kids today might have $20 to spend when we used to maybe have a quarter when we were young. They are looking for new and fun items. Kids are buying interactive fun novelty candy.” The licensed novelty candy market is a new trend in confectionary, says Leese. “Licensed confectionary offers strong branding as well as a value added component,” he says. “Retailers should pay close attention to the top selling brands while mixing in novelty candy products. Variety is the most important aspect of your confectionary section.” And, like variety in selection, variety is space also helps drive sales forward. “The more places you have confection, the more it stays top of mind,” advises Brown. “The pay-point is one of the best places to put confection because of its high-impulse nature. Make use of the vendors’ pre-fab counter and floor displays to gain extra space without adding permanent fixtures.” Cough drops and throat lozenges are not pre-planned purchases,” adds Schneider. “Convenience stores have a special additional advantage in this category since smokers are heavy users of throat lozenges. They should carry the top selling brands and flavours at a competitive price to the surrounding retailers in order to stimulate repeat purchases in their outlets.” In the final analysis, concludes Scholtens, is the fact that confectionary products are truly convenience products. “Confection is a comfort food, an impulse sale item,” he says. “Convenience stores are limited in the type of products that lend themselves to sales in their stores and owners need to seize every opportunity they can. Confectionary ranks amongst the best opportunity from a sales and profit point of view.”

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By Debbie Leach, MA, RD Ministry of Health

Rethinking Drinks? Trends have consumers looking for more healthful beverages. are you ready with selection?

September | Octoberâ&#x20AC;&#x192;2012

Compare the following Sugary Drinks to Healthier Options: Convenience stores sell milk, plain or sparkling water and 100% unsweetened fruit juice. Who knew your corner store offered you healthy options – choose these most often instead of sugary drinks. Sugary drinks include energy drinks, fruit drinks, pop, sports drinks, slushes, specialty coffee and tea drinks and vitamin-enhanced waters. These drinks have sugar or sugar syrups added to them, providing calories we don’t need. Those excess calories can lead to weight gain which can increase our risk of diabetes, high blood pressure and heart disease. Sipping sugary drinks throughout the day can also harm your teeth leading to cavities and expensive dental visits. Whether you are fuelling up for a long drive or are a “soccer mom/dad” heading to the pitch, look to the nutrition label to help you make healthier beverage choices. The ingredient list on sugary drinks contain words such as: sugar, brown, cane and beet sugar, high fructose corn syrup, dextrose, fructose, glucose, maltose, sucrose, fruit juice concentrates, honey, molasses, maltodextrin, agave syrup, malt syrup, maple syrup and syrup. There is little nutritional difference between these sugars. Limit all kinds.

Sugary Drinks: Pop, Lemonade, Vitamin-enriched Waters and Slush A can of pop or lemonade or a bottle of vitamin-enriched water contains 8 to 10 teaspoons (or cubes) of sugar. A

large pop (731 mL) is equal to 21 sugar cubes and a litre of slush contains the equivalent of 24 sugar cubes. Although diet drinks do not contain sugar, they still contain acid which can harm your teeth.

Most people should have no more than 13 teaspoons of added sugar from all sources each day. Check the Nutrition Facts table to help you choose beverages that provide maximum nutrition with minimal sugar.

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Healthier Options: Seltzer Water or Flavoured Carbonated Water Satisfy your thirst with water. If you select sparkling or flavoured fizzy water you can skip the sugar and calories.

Sugary Drink: “Juice” Drinks

Sugary Drink: Sports Drinks Sport drinks are a combination of water, sugar and electrolytes (such as sodium and potassium). They can be expensive and contain 10 teaspoons of sugar in every bottle. Sports drinks are only helpful if you are exercising at least 60 minutes at a high intensity.

Healthier Options: You need to drink more in hot weather and when you are very active. Otherwise you’ll Healthier Option: When choosing feel tired, headachy, juice, make sure it is 100% unsweet- dizzy, irritable and not ened fruit juice. Fruit juice is nutri- perform as well. Water is the best beverage to tious but high in calosatisfy thirst and stay ries, natural sugar and hydrated. You can make your own acid that can harm your ‘sports drink’ in a re-useable water teeth. Limit children to bottle or travel mug by mixing equal 125 mL of 100% juice parts of plain or sparkling water and per day and 250 mL 100% fruit juice and adding a small is enough for adults. pinch of salt. Chocolate milk makes Whenever you can, a great sports recovery beverage. choose whole fruit such as a banana or apple instead of juice.

Fruit “beverage”, “cocktail”, “drink”, “punch”, “blend” and “splash” often contain added sugar and very little juice.

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Sugary Drink: Energy Drinks

Sugary Drink: Specialty Coffees

Think you need an energy drink? Think again. Energy drinks give you a short burst of energy but it doesn’t last. Energy drinks contain up to 14 teaspoons of sugar and plenty of caffeine leaving you with the jitters or insomnia.

Fancy coffee drinks are a prime example of how liquid calories can stack up. If you start your day with a regular cup of Joe, be careful about how you dress it up. If you take your coffee with three sugars and two creamers, you’re adding about 100 calories. If you choose a specialty coffee with syrup and whipped cream, chock up 17 teaspoons of sugar.

Healthier Option: Water The real way to get energized is to eat well, drink plenty of water and get the rest you need. Water is a calorie-free and sugar-free way to keep fit, hydrated and energized.

Healthier Option: Ask for milk to add a satisfying creaminess to your cup of Joe. Slowly taper your use of sugar and cream and go for flavoured coffee beans to add taste without calories. Adjusting your taste buds might take some time, but it’s worth it.

Be a role model for healthy habits. When we make healthy drink choices, our families and friends are more likely to make these choices, too.

By Dr. Jason Selk

Spring Training Tips for Businesspeople adapted from Executive Toughness

When spring arrives, my mind always conjures up the baseball fields in Jupiter, FL, where I spent many years helping the St. Louis Cardinals get into peak mental condition for the upcoming season. Back in 2006, I was hired by the St. Louis Cardinals to train them in Mental Toughness. They already had a coach to teach them the mechanics of pitching, batting, and fielding. What they needed was to learn how to set goals, focus on their priorities, stay positive, be disciplined, and win. I became their first Director of Mental Training, and that year they went on to win their first World Series in 20 years. With my help, they also won in 2011. The principles of Mental Toughness are as useful in the workplace as they are in the dugout. In fact, I have trained not only world-class athletes but countless entrepreneurs and executives as well, using the same techniques. Here are five ways to train your business brain in Mental Toughness, taking a cue from the world champion Cardinals. These will prevent unproductive habits from getting in the way of your personal best.

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Pay attention to your swing– forget the home run. If you focus on the problem or target, such as finishing the report, making the sale, or acquiring the new client, you may never get there. That’s because you can’t accomplish a goal without first having a sound process in place. Instead, identify those daily goals that have the greatest influence on your performance and, therefore, your success. I call these process goals. Then put all your energy and courage into tackling them every single day. If your aim is to double your client load in one year, then figure out three specific tasks, or process goals, you need to complete each day that will help you reach that ultimate target. If you are relentless and consistent about completing your three daily process goals, you will succeed.

Don’t take your eye off the ball. Many high-performing businesspeople believe they can multitask and still maintain focus. For instance, they answer emails and check their ecalendar while talking to a client. However, recent research from Stanford University found that multi-taskers are less productive than their single-minded counterparts, and also suffer from weaker self-control. In other words, multitasking can be addictive and lead to more multitasking. Control your tendency to become distracted by keeping your eye on the task you are involved with right now. While completing the three tasks you identified above, turn off your cell phone and shut down your email. The American Psychological Association cites a study showing that multitasking leads to as much as a 40 percent drop in productivity.

Be your own ref. If you want to be more productive, you need to establish your own limits--your “not to-do” list. This might include counterproductive tasks such as responding to company emails during family time, talking to clients after 3:30 p.m., or not saying yes right away to a new project, but giving your answer the next day, after you’ve slept on it. Be sure that you are scheduling your calendar rather than allowing your calendar to schedule you.

Get R&R between workouts. Nearly 4 out of 10 workers are regularly fatigued, according to a recent study in the Journal of Occupational and Environmental Medicine. Lack of sleep causes fatigue, and that’s a productivity killer. In fact, the rate of lost productivity for workers with fatigue was 66 percent, compared with 26 percent for workers without fatigue. Total lost productive time averaged 5.6 hours per week for workers with fatigue, compared to 3.3 hours for their counterparts without fatigue. Make rest and rejuvenation a priority. Give yourself 7-9 hours of sleep per night.

Listen to your body. In sports, when athletes try to push through the pain, they end up on the DL with injuries. In the workplace, this is known as “extreme working,” and it results in lower performance. New research found that 69 percent of extreme workers – super high achievers who regularly work 60-80 hours a week and are in the top 6 percent of earners--admit that their extreme working habits undermine their health. Most of these workers can’t sustain this level of performance, and end up burning out, just like promising athletes who have to sit on the bench all season or retire early because of injuries.

Jason Selk PhD is the bestselling author of 10-Minute Toughness (McGraw-Hill, 2008) and Executive Toughness (McGraw-Hill, 2011). He is a regular contributor to ABC, CBS, ESPN, and NBC radio and television and has been featured in USA Today, Men’s Health, Muscle and Fitness, Shape and Self, among others. Dr. Selk uses his in-depth knowledge and experience from working with the world’s finest athletes, coaches, and business leaders to help individuals and organizations outperform their competition. Learn more at www.enhancedperformanceinc.com.

September | October 2012

John Bok

Respected members, how are you doing? It seems like only a few days ago I wrote to you about spring. Now summer is coming to an end. We are already in the second half the year, and although this year hasn’t been a great year in terms of business, when I look back it appears there has been an increase in sales but the actual profit is similar to an average year considering expenses and the increase in personnel expenses. It is a bit of relief that Eurozone crisis is being patched up although when I speak with immigrants from Europe they that to survive they feel their native countries should eventually leave the Euro zone. If this should happen it is crystal-clear that the ripple effect will take the current recession beyond imagination. It is difficult to foresee the future but it would be prudent for business people to prepare by paying off the mortgages and modifying the interest of loans for protection of our businesses. European member states have stated that the monetary union will be the only way to survive with a comparison of the US dollar. However, due to participation of unqualified member states and half-hearted and easygoing political behaviors, the Eurozone is on the brink of collapse. As we watch Europe’s crisis we, the association and businesses also need to be careful not to mimic their situation. With a goal of finishing 2012 successfully, we need to resume conversations with distributors following the completion of summer vacations and look into new business opportunities for the next year. With many changes facing both retailers and distributors the association and local chapters will endeavor to lead discussions with our distributor partners to expand and increase sales. At the World Korean Business (Hansang) Convention which being held October 16 - 19, plans are underway to host joint meetings with each local chapter president and executive members to discuss regional issues and work to develop solutions. As Zeller’s begin a complete withdrawal from markets in small and mid-size cities and new Target stores will be nationwide next year, we need to consider the impact the advance of Target Store’s advance will have on our businesses across Canada. With this in mind, it will be necessary for you, as an operator to consider the products that you offer within your store carefully. Talk to your customers and ask what they want. By offering, encourage them to talk openly with you so that you can be sure to o desirable for you to think what item you should stock and what item you should take off from the shelf. Respected members; it is essential to maintain your health to cross mountains and cope with endless challenges in a modern life without being exhausted. Some say that they cannot save money with rest, but you may have seen people around you who lost their health without having enjoyed the wealth they earned. Take a chance and take few days to rest before the busy fall begins. You can think of a new business during your vacation. I hope to see you all at the World Korean Business (Hansang) Convention.

Thank you. John Bok, President, UKCIA of Canada

회원 여러분 안녕하신지요 ?

봄을 알리는 말씀을 드린지가 엇그제 같은데 벌써 여름 이 지나고 있습니다 올해도 벌써 절반을 넘어서 이제 후반기로 접어든 상태 에서 점검을 해보아도 별로 신통치않은 해인것 같습니다 매출면에서는 신장을 한것 같지만 여러가지 경비 및 인건 비의 상승등을 고려하면 실제 이익은 그저 평년과 비슷한 수준이군요. 그나마도 다행인것은 유로죤의 위기가 봉합되는듯 움직 임이 조금은 안심을 시키는군요 하지만 특정한 나라의 이 민자들과 대화를 하다보면 언젠가는 유로죤을 탈퇴해야 자 기들의 모국이 살아갈수있다는 이야기들을 합니다 이런경 우 그파급 효과는 상상을 초월한 불경기를 동반하리라는 결과는 우리모두가 불을보듯 명백한 사실일 것입니다 앞날 을 예측하기란 쉽지않은 것이라서 단언하기는 힘들지만 우 리들의 사업체를 보호하기 위해서는 융자금 상환및 이자율 을 조절하여 장기적인 안목에서 대비를 하는것이 바람직할 것입니다 미국의 달러화를 의식하고 유로죤의 통합이 살길 이라고 역설했던 그들이 자격미달인 회원국의 참여와 불성 실하고 안이한 정치행태의 결과로 좌초 일보직전에 도달한 그들을 보면서 우리들의 조직과 각자의 사업체들도 이러한 경우를 답습하지 않도록 조심해야 할것입니다 후반기에 접어든 올한해를 잘 마무리하는 한해가 되길 바래는 마음으로 여름휴가가 완료되는 9월부터 각 공급사 와의 대화를 재개하여 신년도의 새로운 사업등을 알아보는 시간들을 마련해야 할것입니다 모든 공급사들의 합병및 인 원감축등 악조건이 계속되고있는 실정입니다만 대화의 장 으로 안내하여 우리들의 이익과 새로운 사업구상을 위하 여 총연과 지역협회는 노력 할것입니다 또한 10월 16일부 터 3일간 개최되는 한상에서 각지역협회 회장단 그리고 임 원진과 연석회의를 개최하여 지역의 현안을 서로 의논하고 해결책등을 마련하여 대처해 나가도록 노력할 예정입니다 Target Store 의 캐나다 진출이 우리에게 미치는 영향을 생각해봐야 합니다 조그마한 중소도시의 Zellers 매장이 완전히 철수를 시작하며 내년에는 아마도 그들의 새로운 매장이 전국에 새롭게 태어날 전망입니다 그러한경우 회원 분들의 사업체에 어떠한 품목을 준비하고 어느 품목은 내 려놓아야 할지를 고려해봄이 바람직 할것입니다 존경하는 회원여러분 넘어야할 언덕은 계속 나타나고 도전은 끈임이없이 진행 되는 현대의삶에 지치지않고 대처하기위해서는 건강이 필 수입니다 혹자는 쉬면서 일해서 언제 돈을 모으느냐 합니 다만 그리하여 얻은 부를 즐기지도 못하고 건강을잃는 경 우를 주위에서 보셨을 것입니다 잠시라도 휴식을 취하시면 서 도전하십시요 휴식중에도 새로운 구상을 할수있습니다 서울 한상에서 뵙기를 빕니다 감사합니다 복 종한 드림

CONVENIENCE & CARWASH CANADA

British Columbia 보건부의 문학석사, 연구 개발원인Debbie Leach및 응용과학학사인 Natalie Laframboise의 공동 저술,

건강 음료를 다양하게 제 공하기 대개의 캐나다인들 은 이미 먹는 음식 에 대해 매우 신경 을 쓴다. 캐나다인 들은 또한 마시는 음료에 더욱 신경을 쓰고 있다. 이를 염 두에 두고, 많은 비 즈니스들이 이제 이 수요에 반응하기 위 해 주의를 돌리고 있다.

September | October 2012

설탕이 든 음료는 에너지 음료,

보통의 물

(brown), 사탕수수로 만든 설탕

과일 음료, 탄산 음료, 스포츠

물은 수분을 공급하는 최고의

(cane) 그리고 사탕 무로 만든

음료, 슬러시, 특제 커피 및 차

원천이며 칼로리가 없다! 병물

설탕(beet sugar), 액상과당(high

음료 및 비타민을 강화한 병물

을 충분히 냉장고에 채우십시

fructose corn syrup), 덱스트로오

을 포함한다. 이러한 음료에 설

오. 환경을 생각하는 측면에서,

스(포도당의 일종,dextrose), 과

탕 또는 설탕 시럽을 추가하여

소비자들은 또한 재사용가능한

당(fructose), 포도당(glucose),

사람들이 필요하지 않은 칼로리

병을 원하고 있다. 재고로 스테

말토오스/엿당(maltose), 스크

를 제공한다. 이러한 과잉 칼로

인레스 강으로 만든 물병을 판

로오스/자당(sucrose), 과일 주스

리는 당뇨, 고혈압, 심장병에 걸

매하기 위해 재고로 유지하고

농축액(fruit juice concentrates),

릴 위험을 증가시킬 수 있는 체

병구입시 무료로 정수된 수돗물

꿀(honey) ,당밀(molasses),말토

중 증가를 초래할 수 있다. 하

을 공급하십시오.

덱스트린(maltodextrin), 용설

루종일 설탕이 든 음료를 조금 씩 마시는 것은 치아를 손상시 켜 충치 및 비싼 치과 치료를 초 래한다. 소비자들은 음료의 칼로리를

탄산수

란 시럽(agave syrup), 몰트시럼 (malt syrup), 메이플(단풍) 시

소량의 거품 또는 맛이 첨가된

럽 (maple syrup) 및 시럽(syrup)

물은 설탕 없이 맛을 낼 수 있

이다.

다. 이런 제품들은 더욱 환경친

더 인식하게 되었고 갈증을 풀

화적으로 유리병에 포장되어 소

우유 및 대체상품

기 위해 더 건강한 대체음료를

비자들을 유혹한다. 가장 건강

우유는 수분을 공급할 뿐 아니

선택한다. 편의점들은 선반에

한 제품을 구입하는 지를 확인

라 칼슘, 비타민D 및 단백질을

건강한 대체음료를 채움으로써

하기 위해 다음의 단어들이 성

포함하는 영양소로 가득차있다.

소비자의 수요를 충족시키는 것

분 목록에 나오지 않는 지 살펴

초콜렛 우유에 설탕이 추가되었

을 보장할 수 있다.

보십시오: 설탕(sugar), 흑설탕

지만, 흰 우유와 같은 영양가를

CONVENIENCE & CARWASH CANADA

가지므로 다른 설탕이 든 음료

료에 들어 있는 칼로리가 얼마

브차와 함께 유행하고 있다. 다

보다는 나은 선택이 된다.무지

나 높은지에 대한 전형적인 예

양한 이국적인 티백과 뜨거운

방, 1% 그리고 2% 의 흰우유,

이며 소비자들이 이를 깨닫고

물을 제공하는 것을 고려하십

쵸콜렛 우유를 제공하거나 또는

있다. 고급 원두를 사용하고 커

시오.

공간이 제한된다면 최소한 한

피를 신선하게 뽑는 것을 확실

종류의 우유라도 제공하십시오.

히 한다면 보통의 커피를 마시

공하는 방안에 관하여 더욱 알

점점 더 많은 사람들이 앨러지

러 손님은 다시 올 것이다. 녹차

고 싶으시면, www.healthfami-

때문에 보통의 우유를 마실 수

도 카페인이 들어 있지 않은 허

liesbc.ca를 방문하십시오.

없거나 유제품을 피하기를 선택 한다. 이 부문의 수요의 증가를 충족시키기 위해 우유에 대한 다양한 종류의 대체상품을 유지 하는 것을 고려하십시오. 대안 은 칼슘과 비타민D가 강화된, 무설탕 두유이다.

100% 과일 주스 과일 주스가 칼로리가 높고 설 탕이 많이 들어있을 수 있지만 영양소가 풍부하며 과일 주스 ½컵이 캐나다의 식품 안내서의 야채와 과일 1인분으로 고려된 다. 비결은100%의 무설탕의 과 일 쥬스를 작은 사이즈로 갖추 는 것이다. 사실은 단지 또다른 설탕이 든 음료인데 주스로 보 이는 제품에 주의하십시오. 이 제품들은 “음료(beverage)”, “칵 테일(cocktail)”, “음료(drink)”, “ 펀치(punch)”, “혼합물(blend)” 그리고 “스플래시(splash)” 로 표현된다. 이 음료들은 종종 설탕이 추가되며 주스는 거의 들어 있지 않다.

커피와 차 캐나다인들은 커피를 사랑하지 만 많은 화려한 커피 음료는 음

September | October 2012

다양한 종류의 건강 음료를 제

“개스 도둑을 쉽게 잡을 수 있다”

By: Sean Sportum

많은 사람들에 의해 “운전해 도망가는 사람들 (drive-offs)”, “기름넣고 도망가는 사람들( gas-and-dash)” 또는 “주유하고 도망가는 사람들(pump-and-run’s)”이라 불리는 개스 도 둑들은 주유소 및 편의점 업계에서 계속되는 문제이다. 개스 가격이 사상최고치에 이르는 이 시점에, “가스도둑”들이 빠른 속도로 증가하고 있다. 돈을 지불하지 않고 주유소에서 휘발유를 가져가는 것 으로 정의하는데, 이러한 사건들은 매년 우리 업계에서 수 백만불의 손실을 의미한다. 이 범죄의 전개는 모험심으로 개스를 훔치는 스릴을 추구하는 십대로부터 개인적 경제 적 상황때문에 자동차 탱그를 채우는 사람들, 개인적 이 득을 얻으려고 주유소의 지하 저장 탱크에서 흡수관을 사 용하여 휘발유를 흡입하도록 특수 설계된 트럭을 이용하 는 약삭빠른 절도단의 출현으로 지난 수년간 극적으로 변 화했다. 오늘날, 휘발유 가격이 계속 인상되어, 소비자들 은 쉽게 분노를 주유소및 편의점업계로 잘못 돌리며 그 결 과로 보통 사람이 휘발유를 훔치는 것을 이제 고려할 수도 있는 결과를 가져 왔다. 이유가 무엇이든간에, 휘발유를 훔치는 것은 곧 절도이 다. 이는 캐나다 형법322(2)조에 정의된 범죄이다. 그러 나, 많은 사람들은 휘발유 절도는 해를 끼친 것이 아니고, 반칙이 아닌, 피해자가 없는 범죄로 본다. 잠시 생각해 보라. 주된 목표가 공짜로 무언가를 얻는 것인 소매점에서의 상품절도범과 유사하게 도둑은 잡히지 않으려 애쓰며, 맞닥뜨리면, 상품을 훔치는 사람은 체포를

피하기 위해 도망갈 것이다. 휘발유를 훔치는 사람들은 동 일한 수법을 가진다. 그들 또한 체포를 피하려 애쓰며, 또 한 체포를 피하려 시도할 것이다. 여기서 유일한 차이점은 도주의 수단으로 차량을 이용하는 것이다. 부상의 위험이 직원들, 용의자인 도둑, 보행자, 다른 자동차 운전자 모두 에게 크게 증가한다. 위험을 인식하면서, 그리고 주유소 및 편의점 업계에 서 직원과 커뮤니티의 안전을 최우선으로 하는 이 상황에 서 Ontario 편의점 협회 (OCSA), Mac’s Convenience Stores 및 주요 석유 협회 (CPPI & CIPMA)는 토론토 범죄 예방기구 (Toronto Crime Stoppers)와 함께 개 스 절도의 문제에 대한 인식을 불러일으키기 위해 예방적 인 대중 서비스 발표 (PSA) 캠페인을 시행하기 위해 협 력한다. 이 발의안의 중심은 간단하다. 프로그램은 개스 절도의 문제가 증가하는 것을 커뮤니티에 교육시키고자 하며, 범 죄자들이 주유소 및 편의점 업계가 조치를 취하고, 마지막 으로 커뮤니티에 범죄 예방기구(Crime Stoppers)에 전 화함으로써 경찰에 익명의 정보를 제공하는 통로를 제공 CONVENIENCE & CARWASH CANADA

(관련 정보) 휘발유 절도 방지 비결: 1. 업소 직원들은 주유대에서의 활동을 주시하고 긴밀 히 감시해야 한다. 2. 주유펌프를 작동시킬 때 손님과 눈을 마주친다. 3. 외부 카메라를 감시한다. 4. 주유펌프를CCTV 감시 시스템으로 감시하는 것을 나타내는 안내판을 게시하십시오. 5. 구매시점에 모든 고객에게 “오늘 휘발유를 구입하 셨습니까?” 라고 묻는다. 6. 업소 주위를 배회라는 수상한 사람 또는 차량을 의 식하십시오. 수상하면 경찰에 전화하십시오. 7. 개스 절도를 막는 가장 효과적인 방법은 인터컴(구 내전화)을 통해 각 손님에게 인사하는 것이다. 이는 “익명성”을 제거하며 손님이 이제 관찰되고 있음 을 알고 있게 된다.

개스 절도가 발생하면: 1. 차량을 쫓기 위해 안전한 업소에서 떠나지 마십시 오. 2. 차량 종류를 적으십시오–자동차회사, 모델, 색상, 자동차 번호판 번호. 3. 운전자 및 차안의 승객의 인종 및 인상착의 정보 를 얻으십시오 – 나이, 인종, 옷색깔, 성별등. 4. 영수증 사본을 인쇄하십시오; 이 영수증은 시간, 날짜, 개스 리터양, 등급, 달러액 및 펌프 번호를 가질 것입니다. 5. CCTV 감시 시스템의 사건 화면의 사본을 입수하 십시오. 6. 경찰에 전화하며 보고서 번호를 취득하십시오. 경 찰 당국과 긴밀히 협조하여 일하며, 휘발유 도둑 이 잡히면 기소를 기꺼히 하십시오.

하기 위해 노력한다. PSA 캠페인은 범인 식별용 얼굴 사진에서 자동차 번호판을 들고 있는 사람 을 보여 주는 재치 있는 포스터를 특징으로 한다. 구호는–“개스 도둑은 쉽 게 잡을 수 있다”이다. 포스터는 두드러지며 커뮤니티가 미래의 사건을 줄이 고 방지하는 것을 돕는 데 있어서 적극적인 역할을 하는 것을 격려할 것이다. 동영상의 디지털 크리에이티브를 갖춘, DDB Canada 에 의해 개발된, PSA creative는iSIGN Media Network이 만들었으며, OCSA를 통해 모든 주유소 및 편의점업계의 파트너에게 제공될 것이다.

Sean Sportun Manager, 보안및 손실 방지 (Security & Loss Prevention) Mac’s Convenience Stores–Central Canada sean.sportun@macs.ca

자신있게 권해 드립니다. 연료 펌프에서 EMV 칩과 최선의 투자로 찬란한 미래를사용하는 비밀번호를 최선의 투자로 찬란한 미래를 카드 결제 가능

FlexPay 결제 시스템은 귀하가 어디에서든지 지불할 수 있게 해주며, 앞으로 EMV 칩과 비밀번호 사용 결제도 가능합니다.

VANCOUVER I NANAIMO I EDMONTON I CALGARY I SASKATOON I REGINA I WINNIPEG I MISSISSAUGA I OTTAWA I MONTREAL I MONCTON I DARTMOUTH I ST.JOHN’S 778.588.7635 250.264.6543 780.466.2171 403.735.1103 306.665.0223 306.721.1030 204.633.8569 905.670.8863 613.224.0685 514.355.2366 506.861.1010 Convenience and Carwash June 2010 EMV NEE_Korean.indd 1 52 September | October 2012

902.468.7342

709.747.0015

6/10/2010 9:17:51 AM

By Ed Grondahl

현금 감소액 없애기 – 귀하의 판매시점 정보관리 시 스템 (POS)과 똑똑한 금고(Smart Safe) 연결하기

CONVENIENCE & CARWASH CANADA

현금 감소액 없애기는 대개의 업소 운영자들에게 달 성하기 힘든 목표로 남는다. 온종일 현금을 취급하는 직원이 기본적으로 많이 필요한 것은 현금을 관리하 는 능력을 저하시킨다. 소매업체들이 지금까지 사용 한 현금 관리 과정은 현금이 비는 것을 줄였다, 그러 나 결코 완전히 현금감소액을 없애지는 않는다. 전통적인 손으로 돈을 새는 과정은 더 높은 책임과 안전장치를 제공하지만 손으로 세는 과정의 내재하 는 부족액에 따른 현금 감소를 완전히 없앨 수는 없 다. 이러한 부족액을 극복하기 위하여, 많은 진보적 인 소매업체들은 단순한 금고와 현금 관리 기계에서 첨단 기술의 현금 관리 시스템 (똑똑한 금고-Smart Safe)로 이동하고 있다. 이러한 현금 관리 시스템은 지폐 검사기로 불리는 지폐 받는 부분, 지폐 및 동전 공급기를 포함할 수 있으며, 업소의LAN에 프로그램 될 수 있다, 그리고 거래 단계에서 판매시점 정보관리 시스템 (POS) 과 접속할 수 있다. 현금 감소액을 분석하는 것이 현금이 줄어드는 것 이 발생하는 위험성이 큰 활동을 인식할 것이다. 기술 을 사용하여 이러한 위험성이 큰 활동의 위험의 정도 를 상당히 완화시킬 수 있다. 가장 높은 위험을 가진 5개의 활동은 다음을 포함한다: 1. 교대근무 시작시 현금등록기의 서랍은 계산원( 캐시어)이 아닌 다른 사람이 현금을 손으로 채운 다. – 많은 사람들이 현금을 만지고 센다. 2. 현금등록기 서랍을 채우기 위해 근무교대시 동 전과 지폐 공급 – 추가의 잔돈이 현금서랍에 채 워졌다는 책임이 없음. 3. 현금등록기 서랍의 잔액이 허용되는 수준을 넘 게 많을 때 금고에 돈을 손으로 넣기 – 금고 에 넣은 총 액수가 판매시점 정보관리 시스템 (POS)에 입력되지만, 돈이 실제로 금고에 넣어 졌다는 것에 대한 책임이 없음 4. 근무 마감시 현금등록기 서랍내의 금액을 최소 한 두번 센다 – 많은 사람들이 현금을 만지며 센다. 5. 은행 예금을 위해 뒤의 사무실에서 매니저가 현 금을 센다 – 이 손으로 하는 잔금 확인은 책임 없이 할 수 있다. 현금부족은 허용되는 편이다. 이 는 업소의 매니저들에게 위험한 시간일 수 있다. 현금 관리 제품 선택은 이러한 (그리고 다른) 위험 이 높은 활동을 언급하는 데 있어서 중요하다. 오늘날 시장에 다수의 경쟁하는 현금 관리 기계가 있지만, 소 수의 제품만이 진정으로 업소의 판매시점 정보관리 시스템(POS)에 통합된다. 현금 관리와 판매시점 정 보관리 시스템(POS)을 통합하는 것이 사용자가 현금 처리를 그 업소에 맞게 조정하고 거래 수준에 맞게 보 고하고 일센트까지 정확하게 계산하는 것을 허용하기 때문에 중요하다. 업소의 판매시점 정보관리 시스템(POS)과 접속하 는 똑똑한 금고의 현금 관리 시스템을 통합하는 것은 이러한 위험이 큰 활동을 언급하는 근거를 제공한다. 1. 교대근무 시작시에 계산원(캐시어)이 아닌 다른 사람이 현금을 손으로 채운다. 계산원의 교대근무 시작시 현금등록기의 돈서랍의 잔액을 채우는 것은 원래 손으로 하며, 시간이 들 고, 매니저가 지폐와 동전을 세는 과정이다. 매니저

September | October 2012

는 상당히 많은 양의 현금에 접근할 수 있어야 한다. 계산원(캐시어)은 보통 교대근무 시작 이 전에 돈을 다시 센다. 위험성이 큰 활동에 대한 해법은 적절한 양의 지 폐와 동전을 자동으로 공급하는 현금 관리기계 을 사용하는 것이다. 각각의 계산원(캐시어)은 비밀번호(PIN) 를 사용하여 현금 관리 시스템 에 접속하며, 시스템은 근무교대시작시의 현금 잔액으로 적절한 양의 지폐와 동전을 공급한다. 현금 관리 응용 프로그램은 또한 이 총액을 판매 시점 정보관리 시스템(POS)에 갱신한다. 이 자 동 공급 능력은 모든 계산, 계산원(캐시어)외에 다른 사람이 돈을 만지는 것을 없애고, 또한 을 세는 행위를 완전히 없앨 것이다. 2. 현금등록기 서랍을 채우기 위해 근무교대시 동 전과 지폐 공급

판매시점 정보관리 시스템(POS)과 통합되지 않은 현금 관리 시스템은 각 현금등록기 돈서랍 에 공급된 돈을 자동으로 조정할 수 없다.

판매시점 정보관리 시스템(POS)과 통합된 현 금 관리 시스템을 사용하는 것은 자동적으로 현 금 관리 시스템에서 공급된 돈을 자동으로 조정 하며 이는 현금등록기 서랍의 돈을 가지고 계 산원(캐시어)이 한다. 금고는 판매시점 정보관 리 시스템(POS)에 정확하게 얼마가 공급되었 는 지 말해주므로 정보관리 시스템(POS)은 단 순히 이 액수를 금전등록기 현금 서랍의 잔액에 더한다. 현금이 줄었다면 따라서 특정한 계산원 (캐시어)에게 직접 결부된다. 대안은 계산원( 캐시어)이 잔돈을 구입해야 하는 현금 관리 시 스템을 선택하는 것이다.

3. 현금등록기 서랍의 잔액이 허용되는 수준을 넘 게 많을 때 금고에 돈을 손으로 넣기 지폐를 꺼내서 금고에 넣는 것은 소매 환경에서 돈이 샐 수 있는 위험이 가장 높은 활동중의 하 나이다. 계산원(캐시어)가 여러명이고 금고가 하나일 때 더욱 사실이다. 금고에 지폐를 넣은 사람이 누구인지 해명하기 거의 불가능하다.

정보관리 시스템(POS)와 연결된 지폐를 받 는 부분을 가진 현금 검사기는 이 문제를 완전 히 없앤다. 현금등록기의 돈서랍이 한도에 다 다르면, 계산원(캐시어)들은 정보관리 시스템 (POS)에게 현금 관리 시스템에 돈을 넣기를 원한다고 말한다. 금고에 통지가 되면, 지폐 받 아들이는 기계가 역할하기 시작된다. 지폐뭉치 를 확인하고 받아들인 후에 현금 관리 시스템은 정보관리 시스템(POS)에 정확히 얼마가 넣어 지고 정보관리 시스템(POS)내의 총액이 얼마 로 갱신되었는 지를 통지한다. 이 과정은 현금 을 완전히 설명하는 것을 가능하게 한다. 더우 기, 지폐 받아들이는 부분은 검사의 기능을 하 며, 업소가 위조지폐를 받을 가능성을 제거한 다.

(정부가 새 지폐를 내놓을 때, 지폐 검사기는 네트워크를 통해 새로운 소프트웨어로 완전히 갱신된다.)

4. 근무 마감시 현금등록기 서랍의 현금을 손으로 센다

업무교대의 시작시에 손으로 세는 것과 유사하게- 많은 사람들이 돈을 세는 데 연관된다. 현금 받아들이는 부분을 갖춘 현금 관리 시스템은 현금 을 세는 것과 많은

사람이 현금을 만지는 필요성을 없앤다. 더우기, 지폐는 똑똑한 금고로

받을 때 검사되며 즉시 정산 (남거나 모자란 것)이 정보 관리

시스템(POS)을 통해 이루어진다. 동전은 보통 손으로 세며 (낮은 가치/

위험이 적은 활동), 센 액수는 수표및 다른 금융 상품과 함께 현금 관리

시스템에 입력된다.

5. 은행 예금을 위해 뒤의 사무실에서 매니저가 현금을 센다.

전통적이 현금 검사와 금고에 돈을 넣는 것은 매니저가 금고에서 돈을 꺼내 분류하여 세고, 거래 내역과 대조하 여 조정하는 것이며 보통 한 번 하는 데 하루에 보통 2시 간이 걸린다. 정보관리 시스템(POS)과 연결된, 지폐 검사기를 갖춘 현 금 관리 시스템은 이 활동을 없앤다. 지폐를 현금 관리기 로 받으면, 현금 카세트에 넣는데 이 카세트는 매니저 또 는 현금수송차 서비스에 의해 쉽게 빼서 은행에 직접 가 져갈 수 있다. 이미 계산원(캐시어)이 정보관리 시스템

이제 작은 크기로 제공됩니다

(POS)을 통해 돈을 세고, 검사하고 정산했기 때문에 현금 을 만질 필요가 없다. 현금이 감소하는 것을 없애는 것은 오늘날 거래 단계에서 현금 관리 시스템을 업소내 정보관리 시스템(POS)에 간단히 통합함으로써 완전히 가능하다. 이러한 기계가 전통적인 현금 관리기보다 약간 더 비싸지만, 매니저의 시간을 절약하고 현 금이 감소하는 가능성을 없애 아주 빠른 투자수익률 회복을 제공한다. 소매업체들이 연간 현금 매출의0.25% - 1.0% 정 도의 현금이 비는 것을 보고하며, 많은 소매업체 운영자들은 전략적 운영 계획의 일부로 그들의 업소에 통합된 똑똑한 금 고를 설치하는 것을 포함해야 한다. 부산물로, 매니저는 결코 현금을 만지지 않아 더 안전한 상태에 놓이게 되며 하고 싶은 업무, 직원 교육, 업소의 외관 유지, 고객 서비스의 개선에 시 간을 더 사용하게 한다. (나는 한번도 매니저가 현금 세는 것 을 즐긴다고 말하는 것을 들은 적이 없다) 이 모든 활동이 매 출 증가에 기여할 것이다. Ed Grondahl씨는Texas주Carrollton시의Tidel Engineering사 의 EVP 전세계 판매 담당자이다. 더 세부적인 정보를 위해 www.tidel.com 에 가시거나 sales@tidel.com에 이메일하시거 나 또는 Ed에게1-800-678-7577로 전화하십시오.

세계 일등 브랜드

인정된 명성 입증된 크기 보장된 판매

6팩 및 낱개(싱글)로도 제공됩니다.

이 문서상의 정보는 담배 소매업자/도매업자만을 위한 것임. 광고용이 아니며 소비자들에게 보여줄 수 없음.

By Gary Smith, 사장

편의점 디자인 및 새로운 유행: 자동차용 기름 판매의 이익

이 줄어듬에 따라 주유소 내 의 편의점을 더이상 단지 담 배와 쵸콜렛을 구입하는 장 소로 설계하지 않고 있다.

September | October 2012

손님에 대한 귀하의 업소의 이미지 는 의심의 여지 없이 소매업자가 소통을 할 수 있는 가장 중요한 메 세지중의 하나이다. 여기, 실외 및 실내 디자인은 많은 것을 알려 주 며, 손님들이 간판,색채 배합,건축 양식, 및 상징(로고)을 곧 경험할 쇼핑에 관한 강력한 소통의 수단으 로서 여기고, 업소가 손님들과 첫 대화를 하도록 다가가는 것을 허용 한다. 실내에서는, 업소 입구 공간 을 유리로 확대하여 설치하고 조명 시설을 실내에 밝게 설치하면 특별 히 여성들이 업소에 들어 오는 것 에 더 편안하고, 안전하게 느끼며 안심할 것이다. 유리로 확대된 업 소 입구 공간은 또한 손님이 제공 되는 상품 전체를 보는 것을 허용 한다. 좋은 디자인은 손님들에게 쇼핑의 경험이 최신식이고, 안전하 며, 유행에 뒤지지 않으며, 편안한 것임을 말해 준다. 긍정적인 이미지를 염두에 두고, 편의점은 현재 충성 고객을 만들 고 보유하기 위한 마케팅도구로 서 설계되고 있다. Country Style, Robbins Donuts, Coffee Time 그 리고 Subway와 같은 광범위한 제 품군과 ‘유명 상표의 패스트푸드 제품’을 도입하여 편의점은 목적 지가 되고 있다. 중요하게도, 부수 적인 식품 서비스 브랜드와의 관 계는 또한 업소내 상품 선택 및 배 치뿐 아니라 업소 디자인, 판매 및 경영자 교육을 도와 주는 것을 의 미한다.

오늘날 편의점의 내부는 손님이 원하는 것과 요구하는 것에 더 많 은 주의를 기울여서 설계한다. 이 이유로 동일한 소매업체가 소유한 다른 업소들이 항상 동일한 제품 을 갖추고 있지 않은 이유이다. 일 부 업소는 포장된 음식을 위해 냉 장고가 필요할 수도 있고, 다른 업 소는 다양한 식료품 부분을 포함할 수도 있다. 업소 설계자는 업소 소 유주와 협력하여 각 업소의 손님에 맞춘 개념을 잡아야 한다. ‘똑같 은 모양의’ 설계는 더이상 통하지 않고, 지루하고 독창성이 없는 환 경은 과거의 것이다. 업소 내부는 제품 진열과 배치 모두에서 융통 성있게 설계되어야 한다. 융통성있 는 내부 디자인은 또한 빨리 변화 하는 소매업 환경에 적응할 필요가 있다. 소매업체들은 진열에 있어서 최고의 융통성 및 개성있는 외관을 조성하게 하는 편의점 시장용 설비 를 위해 특별히 설계된 표준 설비 시스템으로 변모하고 있다. 제품 에 맞춘 특정한 설비는 결과적으로 다양한 종류의 상품의 판매를 위 한 융통성을 가능하게 하는, 선반 을 추가하거나 빼는 것을 허용하도 록 설계된다. 선반위의 다양한 제품을 광고하 기 위해 진열대 위에 안내판을 추 가할 수 있으며 특별한 기획 상품 을 전시하는 데 안내판을 사용할 수도 있다. 설계자가 추가로 관심을 갖는 것 은 마감재의 내구성이다. 많은 편

의점이 장시간 또는 일년내내 열기 때문에, 바닥과 마감재가 극도의 손상을 견딜 수 있어야 한다. 중간 색및 마감재는 색채가 화려한 안내 판에 대비하여 훌륭한 배경을 제공 한다. 이는 두 가지 방법에서 유용 하다. 첫번째, 안내판의 색상은 중 간색의 마감재에 대비하여 눈에 띌 것이며, 고객들은 더 쉽게 판매 부 분별로 알아볼 수 있다. 두번째로, 전체 매장을 개조하지 않고 업소 소유주가 원하는 대로 자주 업소 내 안내판을 변경하는 것을 허용한 다. 훨씬 낮은 비용으로 업소가 새 롭고 최신식인 것처럼 보이게 유지 하도록 안내판을 정기적으로 교체 할 수 있다. 보통 계산대 뒤에 진열되고 판매 되는,제한구역 내의 담배의 판매는 전국적인 ‘전체 담배제품을 진열 하지 못하고 판매하는’ 새로운 법 에 따라 현저히 변화되었다. 이제 소매업체들은 뒤의 벽에 진열할 제 품의 종류와 담배 판매의 관리 방 법을 알아내기 위해 신속히 움직이 고 있다. 업계에 도입되고 있는 새 로운 담배 판매 기계는 재고를 관 리하며 모든 상품을 기계 안에 감 추어 놓는 동시에 버튼 하나를 간 단히 누름으로써 원하는 담배 한 갑을 제공한다. 이제 담배를 진열 한 공간으로 남겨두었던 계산대 뒤 의 새로 이용가능하게 된 공간을 어떻게 유지하느냐는 질문이 생긴 다. 일부 소매업체들은 계산대 뒤 의 벽에 충동구매할 제품들을 판매

하며 선전용 안내판을 설치하는 업 체도 있다, 이 공간은 분명히 이 변 화의 시점에 충분히 활용되지 않는 공간이다. 소매점 공간뿐 아니라, 언급할 다른 중요한 부분은 창고, 음식 조 리 부분, 그리고 화장실을 포함한 다.창고는 빨리 판매되는 품목이 떨어지는 것을 방지할 만큼 커야 한다. 손님들은 그들이 특히 좋아 하는 제품이 항상 제공되지 않으면 단골손님으로 남지 않을 것이다. 음식을 조리하는 부분도 음식 조 리 담당 직원이 편리하고 효율적으 로 일하도록 설계되어야 한다. 화 장실은 손님들이 상품을 보면서 지 나갈 수 있도록 계산대로부터 떨어 진, 업소 옆 또는 뒤에 위치해야 한 다. 화장실은 개선이 필요한 부분 으로 고객 여론 조사에서 자주 언 급되므로 깨끗하고 편안하게 유지 되어야 한다. 편의점은 고객에게 더 많은 편리 함을 제공하는 새로운 시대로 변화 하고 있다. 업소를 잘 설계하는 것 은 더 많은 서비스를 원활하게 제 공하고 수익성을 창출하는 환영받 는 변화를 가능하게 하는 데 있어 서 중요하다.

Gary L. Smith (온타리오 등록된 인 테리어 디자이너 협회(ARIDO), IDC, BCIN 20949, 나중에 인증되었음) G. L. Smith Planning & Design Inc. 416-497-3662

CONVENIENCE & CARWASH CANADA

The WCSA would like to extend an invitation to attend

FUN MONEY CASINO NIGHT October 23, 2012 Lazy S, Stampede Park Grand Stand Calgary, Alberta

Fun Money Casino Night October 23 A very brief and informal presentation of the State of the Industry will be held. Following dinner we invite you and your spouse to come on in for a great evening of fun. Black Jack ~ Craps ~ Roulette Texas Holdâ&#x20AC;&#x2122;em tournament

A draw will be held at the end of the evening for a travel voucher valued at $2,500.00. Tickets available at registration Proceeds from this draw will benefit the WCSAâ&#x20AC;&#x2122;s Scholarship Fund

Cocktail Reception: 6:00pm Dinner: 6:45pm Fun Money Casino: 8:00pm -10:30pm # tickets ______$295.00 per person # tickets ______$250.00 per ticket (if purchasing 10 or more) Company name:____________________________________________ Contact:

____________________________________________

Billing address: ____________________________________________ Email address: ____________________________________________ Credit Card # ______________________________

Exp. ________

Visa/MasterCard Name on Card ______________________________

There are sponsorship opportunities available as follows:

SOL

Event Sponsor

Gold Sponsor $6,500.00

Silver Sponsor $5,500.00

Bronze Sponsor $3,500.00

Reception Sponsor

SOL

D Fun Money Sponsor $3,500.00

For more information contact: Brenda Jane Johnstone 204.489.4215 bjjohnstone@convenienceandcarwash.com Andrew Klukas 778.987.4440 Andrew_Klukas@shaw.ca

September | Octoberâ&#x20AC;&#x192;2012

1. cloud upper left, 2. mountain above peak of building, 3. window frame left side building, 4. shadow above door, 5. window seen through door, 6. colour of posts, 7. right gas pump moved, 8. tray to left of pump longer, 9. second row of fence posts removed. 10. white post laying down in forground.

Differences between top and bottom photos. Spot all 10.

There are 10 differences between these 2 photos. See if you can spot them.

CHANGEOVER

WHAT’S NEW Ontario convenience stores urge Ontario government to add red stripe to driver's licences to flag minors Ontario and Quebec only North American jurisdictions where driver's licences do not carry markings to identify minors. OAKVILLE, ON, Aug. 29, 2012 /CNW/ – The Ontario Convenience Stores Association (OCSA) is joining a growing coalition of groups that are calling on the Ontario Government to make a simple modification to driver's licences in order to make identifying minors quick an easy for all retailers. All American states have the visual age indicator strips on their licences, as does every Canadian province except for Ontario and Quebec. "We're asking the Ontario Government to make a simple modification to the design of driver's licences and add a visual indicator - a red stripe - signifying someone who is under 19 years of age," said Dave Bryans, CEO of the Ontario Convenience Stores Association. "OCSA member retailers are proud to have the best track record of preventing the sale of age restricted products to minors. But even one mistake is too many, so we're always looking for ways we can eliminate the unintentional sale of these products to minors." Proposed by health officials and the 'Not To Kids' coalition, the proposal involves adding visual age indicator strips down the side of driver's licences. The colour strips would appear beside the person's photo, clearly showing that the person is under 19 years of age. The modification would also add information listing the date when the licencee reaches the age of majority. In Ontario, no one may sell tobacco or alcohol products

to anyone under 19 years of age. "Each OCSA member takes their duty to act as a responsible community retailer very seriously. Our stores sell more age restricted products than any other retailer in this province, and collectively perform over 36 million ID checks of minors each year," added Bryans. "We strongly support this initiative and urge the government and all opposition parties to put their support behind this common sense proposal." stores in communities across Ontario every day. SOURCE: Ontario Convenience Stores Association

Pom Wonderful Launches New 8 oz Size The world’s leading pomegranate grower, POM Wonderful now offers 100% Pomegranate Juice in a conveniently sized 8oz bottle that is being marketed across the country. The 8oz size is ideal for those on-the-go, and joins POM Wonderful’s family of products which include 16oz, 24oz 48oz and 60oz sized bottles. According to Marc Seguin, VP of Marketing at POM Wonderful the product has an ideal fit for convenience sector cold drinks vaults. “We designed the new 8oz size to

meet the needs of consumers; it is perfect to grab on the go, enjoy on your way to work, or toss into a lunchbox for a single serving of delicious, good-for-you, pomegranate juice.” POM 100% Juice Concentrate as well as the POMx family of products are sold online exclusively at www. pomwonderful.com/products. To learn more, visit www. pomwonderful.com.

Sour Candy Creates Sweet Sales Maynards, the number one candy brand in Canada, has launched its newest innovation - Maynards Granny Smith. A sour candy, Maynards Granny Smith is sure to put some pucker on the lips of Canada’s c-store customers thanks to the inspiration that seeks to bring to life Sour Granny Smith as a real character. The brand highlights how something sweet like a granny smith apple can easily turn sour. Maynards Granny Smith is an excellent addition to the Maynards line-up. Already one of the most recognized confectionary brands in the country, Maynards includes sour and sweet flavours for any palette. Conveniently packaged in a variety of sizes, Maynards Granny Smith candies are now available nationally from Kraftfoods Canada.

Canada’s First Fruit & Nut Bar With No Nuts Since their 2010 launch in the US, The Good Bean’s roasted chickpea snacks have been generating a buzz among foodies, dieters, bloggers, the gluten-free, and everyday snackers. And now The Good Bean is joining the fast-growing fruit & nut bar category with The Good Bean Fruit and No-Nut Bar: the first ever snack bar made with nutty & healthy roasted chickpeas. Offered in 3 flavors: Chocolate Berry, Apricot Coconut, and Fruit & Seeds Trail Mix, the bars feature chickpeas rather than nuts. They are high in fiber and protein, but have 40-60% less fat than the average fruit & nut bar. The Good Bean Fruit & No-Nut Bar is also 100%gluten-free, hexane-free, is made with fair-trade ingredients whenever possible, and contains no GMO ingredients. The Good Bean Fruit & No Nut Bar is the latest addition to theyoung but fast-growing family of healthy snack foods from The Good Bean LLC, a Berkeley, CA based healthy snack company committed to helping consumers snack better. The Good Bean makes roasted chickpea based snacks that are low-fat, gluten-free, high in fiber and protein, and with a low glycemic index so they can be enjoyed by people on Gluten-Free, Heart-Healthy, and South Beach diets. Product is available in Canada from Big Ups Inc.www.bigups.ca

CONVENIENCE & CARWASH CANADA

WHAT’S NEW

Canada’s Interac Association is working to make debit transactions speedier at cash points. Now, following the release of its Flash products major retailers in the gas and convenience sector are coming on board. For example, the Association reported earlier that Petro Canada was making plans to offer its customers the option to use Flash. Now Imperial Oil has come on board to offer its Esso customers the option of using Interact Flash to make contactless debit transactions both at pump-side and in-store. Imperial Oil will be testing /Interac/ Flash trans-

September | October 2012

actions later this year with acceptance at participating Esso sites nationally planned for 2013. With Interac/ Flash, a contactless enhancement of Interac/ Debit, cardholders can make quick, convenient and secure transaction by merely holding their card in front of the contactless reader at the point-of-sale. There is no need to insert their card or enter a PIN. Interac/ Flash leverages EMV TM technology and the existing chip debit infrastructure, which protects the card from fraud tactics such as copying and electronic pick-pocketing. Cardholders are protected from unauthorized transactions under the /Interac/ Zero Liability Policy. Visit www.interacflash.ca for more information about / Interac /Flash.

Ad Index Access Cash / EZEE ATM IFC AirServ 29 (The) Canadian Trade House 25 CCSA 7 Containment Solutions Inc. 20 Core-Mark Canada 32, 35 Cott 39, 48 Direct Cash OBC Gourmet Chips IBC GRST 28 GVA 10 House of Horvath 14, 55 Imperial Tobacco 12 Jack Cash ATM 62 LSI 21 MI Petro 15, 50 National Energy Equipment 17, 52 Ovarian Cancer Canada 40 PDQ Manufacturing 19 PEI 41 Strategic Alarms 27 Turtle Wax 30 Washtech Vehicle Wash Systems 22, 49 WPMA 42 ZCL 31