PRODUCTS & SERVICES
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PROFESSIONAL SERVICES, TAKE CHARGE! When system integrators roll out the zenon software platform in a business, they strive to implement customer-specific solutions in the best way possible. Three examples from different core industries illustrate how the COPA-DATA Professional Services team works with integrators and customers to leap over all hurdles. Increasingly complex tasks require the support of specialists. For this reason, the Professional Services (PS) team consists of two sub-teams, each with its own focus. The PS Content & Templates team, led by Felix Punzenberger, specializes in optimizing graphical user interfaces and user experience. How this can be implemented was presented in the last IU issue using the example of Romaco.1 The PS Development Team, led by Christian Bauer, mainly develops wizards to automate time-consuming manual work and thus make it more traceable and less prone to errors. 1
IU 40 2023, 34-36.
During the more than 10 years that the Professional Services team has existed, the team has consistently expanded. It currently comprises 15 people. IIOT AND SMART FACTORY – TURNING AN IDEA INTO REALITY Wizards created by the PS Development Team support the transformation from a manufacturing operation to an intelligent, self-directed production site or, in short, a Smart Factory. When IIoT is put into practice, many new possibilities open up. The reliable recording and evaluation of relevant data
provides information about all of the processes taking place in the production facility. Inventories can be queried as easily as current consumption information for resources or figures for business calculations. Processes can be accessed both on site and remotely. In addition to DNP3 and OPC UA, zenon provides more than 300 drivers for connecting machines. Before any solution is implemented, the starting point is always a business problem or a customer request. Examples from a variety of core industries provide a glimpse into projects that have already been implemented successfully.
