Section 5: Survey Instrument

5

Survey Instrument

Dear Business Leader,

Your business has been chosen to take part in the biennial business survey!

The City of Coral Springs wants to make sure that our goals are aligned with the needs of local businesses. As such, we are relying on your feedback to help us improve the services and programs available to the business community.

Your feedback helps us determine where resources are best allocated as we update the city’s Strategic Plan. We realize that this survey takes time to complete, but each answer helps influence many of the decisions city leaders make about the projects, programs, and services that could impact your business.

Please use the pre-paid envelope to return your completed survey. You may also complete the survey online at www.CSBizSurvey.org. Your responses will remain confidential.

Do not hesitate to contact the Assistant City Manager of Budget, Strategy, and Sustainability, Catherine Givens, at (954) 344-5920 if you have any questions related to this survey.

For other questions related to training and/or resources available to your business, please contact the Director of Economic Development, Kristi Bartlett, at (954) 344-5770.

Thank you for taking the time to help us build a great future for the City of Coral Springs.

Sincerely,

Frank Babinec City Manager

Please take a few minutes to complete this survey. The City of Coral Springs would like to get input from business owners and senior managers to help improve the quality of City services.

1. Community Service Satisfaction. Please indicate if your business has used each of the following services, departments, or programs over the past TWO years by circling either "Yes" or "No." If "Yes," your business has used the service, please rate the service using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

Department/Service/Program Has your business used this service, dept., or program over the past 2 years?

01. Building Division Permits 02. Building Inspections 03. Fire Inspection 04. Fire Suppression Services

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know

Yes No 5 4 3 2 1 9 Yes No 5 4 3 2 1 9 Yes No 5 4 3 2 1 9 Yes No 5 4 3 2 1 9 05. Emergency Paramedics Yes No 5 4 3 2 1 9 06. Building Division Call Center Yes No 5 4 3 2 1 9 07. Business Tax Yes No 5 4 3 2 1 9 08. Code Compliance Yes No 5 4 3 2 1 9 09. Planning & Zoning Yes No 5 4 3 2 1 9 10. Police Department Yes No 5 4 3 2 1 9 11. Police Traffic Enforcement Yes No 5 4 3 2 1 9 12. Street Maintenance Yes No 5 4 3 2 1 9 13. Street Drainage Yes No 5 4 3 2 1 9 14. Trash Collection Services Yes No 5 4 3 2 1 9 15. Water Billing Yes No 5 4 3 2 1 9

1a. If you are "Very Dissatisfied" or "Dissatisfied" with any item of the items in Question 1, please list the items below and explain why.

2. Which THREE of the services, city departments, or programs listed in Question 1 are MOST

IMPORTANT to your business? [Write in your answers below using the numbers from the list in Question 1.]

1st: ____ 2nd: ____ 3rd: ____

3. Overall, how would you rate the City of Coral Springs' customer service? Would you say it is...

____(1) Very good ____(2) Good ____(3) Poor ____(4) Very poor ____(9) Don't know

4. In general, how satisfied are you with the overall quality of services provided by the City of Coral Springs? Would you say the quality of services provided is...

____(1) Significantly higher than your expectations ____(2) Higher than your expectations ____(3) Expectations met ____(4) Below your expectations ____(5) Significantly below your expectations ____(9) Don't know

5. Perceptions of Coral Springs. Which of the following best describes the overall business atmosphere in Coral Springs today, compared to two years ago?

____(1) Better ____(2) No change, but good ____(3) No change, but poor ____(4) Worse ____(9) Don't know

6. What are two to three issues or suggestions that the City of Coral Springs should address that would have a direct impact on your business?

7. Please rate each of the following items that may influence your business' perception of the City of Coral Springs using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

How satisfied is your business with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know

1. Overall image of the city 5 4 3 2 1 9 2. Overall quality of life 5 4 3 2 1 9 3. Quality of new development in the city 5 4 3 2 1 9 4. Redevelopment within the city 5 4 3 2 1 9 5. Quality of public education 5 4 3 2 1 9 6. Overall feeling of safety 5 4 3 2 1 9

7a. If "Very Dissatisfied" or "Dissatisfied" with any item in Question 7, please list the items below and explain why.

8. Business Location. Using a scale from 1 to 5, where 5 is "Extremely Important" and 1 is "Not Important," please rate how important each of the following reasons were in your decision to locate your business in Coral Springs.

Reason

01. Overall image of the City 02. Low crime rate 03. Quality of local schools 04. Availability of skilled labor force 05. Level of taxation

Extremely Important Very Important Important Less Important

Not Important

5 4 3 2 1 5 4 3 2 1 5 4 3 2 1 5 4 3 2 1 5 4 3 2 1 06. Access to airports/ports 5 4 3 2 1 07. Availability of quality housing and other amenities for senior managers 5 4 3 2 1 08. Availability of quality housing and other amenities for employees 5 4 3 2 1 09. Proximity of businesses that are important to your business 5 4 3 2 1 10. Availability of libraries, arts, and cultural amenities 5 4 3 2 1 11. Attitude of local government toward business 5 4 3 2 1 12. Availability of telecommunications, utilities and other infrastructure 5 4 3 2 1 13. Availability of parks and open space 5 4 3 2 1 14. Access to Sawgrass Expressway 5 4 3 2 1 15. Ease of travel by car on major city streets 5 4 3 2 1 16. Availability of land and buildings 5 4 3 2 1

9. Which THREE of the reasons listed in Question 8 will have the MOST IMPACT on your business'

decision to stay in the City of Coral Springs for the next 10 years? [Write in your answers below using the numbers from the list in Question 8.] 1st: ____ 2nd: ____ 3rd: ____

10. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please indicate how satisfied your business is with the City of Coral Springs in the following areas.

How satisfied is your business with the City's efforts to... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know

01. Retain existing businesses in Coral Springs 5 4 3 2 1 9 02. Attract new businesses to Coral Springs 5 4 3 2 1 9 03. Support business growth and development 5 4 3 2 1 9 04. City efforts at maintaining the quality of neighborhoods 5 4 3 2 1 9 05. Provide lighting in commercial areas 5 4 3 2 1 9 06. Support the availability of customer parking 5 4 3 2 1 9 07. Ease traffic congestion 5 4 3 2 1 9 08. Work on road conditions 5 4 3 2 1 9 09. Create attractions/events to bring residents from surrounding cities to Coral Springs 5 4 3 2 1 9 10. Clean city streets and public areas 5 4 3 2 1 9 11. Litter collection on city streets 5 4 3 2 1 9 12. To support environmental and sustainable efforts 5 4 3 2 1 9 13. Maintain aesthetics and tree canopy 5 4 3 2 1 9

11. Thinking generally about the City of Coral Springs, how likely would you be to recommend Coral Springs as a business location to friends, family, and co-workers?

____(1) Very likely ____(2) Likely ____(3) Somewhat likely ____(4) Not likely ____(5) Not likely at all ____(9) Don't know

12. Based on your answer to Question 11, which of items in Question 10 is a contributing factor?

13. How would you rate the physical appearance of the area where your business is located?

____(1) Excellent ____(2) Good ____(3) Average ____(4) Poor ____(9) Don't know

14. Based on the location of your business, would pedestrian-friendly/improved walkability increase the number of customers your establishment serves?

____(1) Yes ____(2) No ____(9) Don't know

15. Labor Pool. Using a scale of 1 to 5, where 5 is "Excellent" and 1 is "Poor," please rate the labor pool in the City of Coral Springs in the following areas.

Area

Excellent Good Average Below Average Poor Don't Know

1. Quality of labor

5 4 3 2 1 9 2. Availability of labor 5 4 3 2 1 9 3. Stability of the City's labor force 5 4 3 2 1 9 4. Attitude of employees 5 4 3 2 1 9 5. Productivity of the workforce 5 4 3 2 1 9

16. Which vocational/trade school labor is lacking and would assist with your business?

Vocation/Trade Yes No Don't Know

1. Culinary Arts 2. Air Conditioning Technician 3. Auto Mechanic Yes Yes Yes No No No 9 9 9

4. Plumbing 5. Carpentry 6. Electrical 7. Other Yes Yes Yes Yes No No No No 9 9 9 9

17. Communications. Has your business used the Coral Springs City (CoralSprings.org) or Economic Development (CoralSpringsEDO.com) website(s)?

____(1) Yes, both websites ____(2) Yes, City of Coral Springs website ____(3) Yes, Economic Development website ____(4) No ____(9) Don't know

18. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the following.

How satisfied is your business with the following communication outlet(s)

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know

1. The availability of information about city programs and services 5 4 3 2 1 9 2. City efforts to keep you informed about local issues 5 4 3 2 1 9 3. City website, CoralSprings.org 5 4 3 2 1 9 4. Economic Development website, CoralSpringsEDO.org 5 4 3 2 1 9 5. Business E-news 5 4 3 2 1 9 6. Under the Sun magazine 5 4 3 2 1 9

19. Which of the following are the best ways for the City of Coral Springs to communicate with your

business, or get important information to your business? [Check all that apply.] ____(01) Direct mail ____(02) City website ____(03) Economic development website ____(04) Emails ____(05) City TV (Channel 25 on Advanced Cable, 99 on U-Verse) ____(06) Business forums ____(07) Workshops ____(08) Brochures ____(09) Personal calls ____(10) Newsletters ____(11) eHelpDesk ____(12) Social media (e.g., Facebook, Twitter, YouTube) ____(13) Other: ____________________ ____(99) Don't know

20. Overall, how would you rate the job the City of Coral Springs does in communicating with business owners and managers? Would you say the City is doing...

____(1) Very good ____(2) Good ____(3) Poor ____(4) Very poor ____(9) Don't know

21. How satisfied are you with the level of communication you receive from each of the following Departments?

Department/Service/Program Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know

01. Economic Development 5 4 3 2 1 9

02. Building Permits

5 03. Building Department Inspections 5 04. Fire Inspection 5

05. Fire Suppression 5 4 4 4 4 3 3 3 3 2 2 2 2 1 1 1 1 9 9 9 9

06. Emergency Paramedics 07. Police Department

5 5 08. Building/Permits Call Center 5 09. Business Tax 5 4 4 4 4 3 3 3 3 2 2 2 2 1 1 1 1 9 9 9 9

22. If you had a complaint or comment to make about City services to your business, would you know who to call or where to go?

____(1) Yes ____(2) No ____(9) Don't know

23. Taxes. Based on what you know or have heard, are the City of Coral Springs' property taxes higher, lower, or about the same as surrounding communities?

____(1) Higher ____(2) Lower ____(3) About the same ____(9) Don't know

24. For your business, which statement best describes how you feel about the taxes you pay to the City of Coral Springs, either directly or included in your rent?

____(1) Property taxes are too high for the quality of City services that I am receiving ____(2) Property taxes are high, but the City is providing more services at a higher quality than I expect ____(3) Property taxes are just right for the amount and quality of City services that I am receiving ____(4) Property taxes are too low for the amount and quality of City services that I am receiving ____(9) Don't know

25. City Codes. Using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," please rate your satisfaction with the following City codes and regulations.

How satisfied is your business with...

Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know

1. Zoning codes

5 4 3 2 1 9 2. Landscaping codes 5 4 3 2 1 9 3. Requirement for proper business appearance maintenance 5 4 3 2 1 9 4. Business signage regulations 5 4 3 2 1 9 5. Business parking regulations 5 4 3 2 1 9 6. Trash disposal regulations 5 4 3 2 1 9 7. Paint color regulations 5 4 3 2 1 9

25a. If "Dissatisfied" or "Very Dissatisfied" with any item in Question 25, please explain why.

26. What opportunities do city events provide your business (e.g., special events, tournaments, Parks & Recreation events)?

If you would you be interested in sponsorship opportunities with city events, please visit: CoralSprings.org/Government/Departments/Emergency-Management/Events/Sponsor-anevent/Sponsorship-Opportunities.

27. Over the past few years, has your internet provider met your business needs?

____(1) Yes ____(2) No

27a. Who is your internet provider? ________________________________________________________________

28. COVID-19. How prepared do you think your business is to meet the needs of changing industry as a result of COVID-19 and similar challenges that may occur in the future?

____(1) Very prepared ____(2) Prepared ____(3) Neutral ____(4) Not prepared ____(9) Don't know

29. How do you expect your business to evolve in light of COVID-19 in 2022?

____(1) Anticipate business growing ____(2) Plan to lay off employees ____(3) Other: __________________________________________________ ____(9) Don't know

30. As part of the City of Coral Springs COVID-19 business program(s), what did you participate in?

[Check all that apply.] ____(1) Hotline ____(2) Reopening kits ____(3) Temporary signage ____(4) Recipient of the Back in Business Grant Program ____(5) Utilize City resources with connecting business to grants/loans programs ____(6) City vaccine/testing sites ____(7) None of these ____(8) Didn't know these programs were provided

31. The City of Coral Springs expanded services during COVID-19. Which have you participated in?

[Check all that apply.] ____(1) ETrackIT ____(2) Online bill pay ____(3) Fee payments online ____(4) Other ____(5) None of these ____(6) Didn't know these services were provided

Demographics

32. Is your business a member of the Coral Springs/Coconut Creek Regional Chamber of Commerce?

____(1) Yes ____(2) No ____(9) Don't know

33. Does your business own or rent/lease the facility where your business is located?

____(1) Own ____(2) Rent/Lease ____(9) Don't know

34. How many full and part-time employees does your business currently employ?

# Full-time employees: ______ # Part-time employees: ______

35. How many years has your business been in Coral Springs? ______ years

36. What type of business is your establishment?

____(01) Eating and drinking establishment ____(02) Retail establishment [What type of product? _____________________] ____(03) Small office ____(04) Real estate management ____(05) Real estate sales ____(06) Wholesale ____(07) Medical ____(08) Hotel ____(09) Auto dealer ____(10) Gas station ____(11) Amusement/Recreation ____(12) Grocer ____(13) Church/Religious organization ____(14) Agriculture ____(15) Manufacturing [What type of product? ____________________] ____(16) Wholesale/Distribution [What type of product? ____________________] ____(17) Other: _________________________________

37. Does your business have workforce training needs that are not being met?

____(1) Yes [Answer Q37a.] ____(2) No [Skip to Q38.] ____(9) Don't know [Skip to Q38.]

37a. What needs are not being met?

38. Is your business currently a MBE (Minority Business Enterprise), WBE (Women Owned Business), or SBE (Small Business Enterprise) or Veteran Owned Business?

____(1) Yes, MBE ____(2) Yes, WBE ____(3) Yes, SBE ____(4) Yes, Veteran ____(5) Combination ____(6) None of these ____(9) Don't know

38a. If "Yes", are you certified by the U.S. Small Business Administration?

____(1) Yes ____(2) No ____(9) Don't know

39. Are you aware of the programs/services the Economic Development office provides (e.g., retention visits, site selection, incentives)?

____(1) Yes ____(2) No ____(9) Don't know

40. In the next 12 months, is your business considering any of the following?

____(1) Expanding your business in Coral Springs ____(2) Relocating to another location in Coral Springs ____(3) Relocating to another location outside Coral Springs [Why? ___________________________________] ____(4) Downsizing ____(5) Closing ____(6) None of these ____(9) Don't know

41. Which of the following six sectors best describes where your business is located in Coral Springs?

____(1) Northside ____(2) Center West ____(3) Southwest ____(4) Northeast ____(5) Town Center ____(6) Southeast ____(7) Downtown/Community Redevelopment Agency (CRA)

42. If you had one thing the City could do additionally to support your business, what would it be?

To receive future communication from the City regarding programs, services, or contracting opportunities, please provide your contact information below.

Name: _________________________________________________ E-mail: _________________________________________________ Phone: ___________________________________

Optional: If you have any additional comments that you would like to share with City officials, please write them in the space below.

This concludes the survey. Thank you for your time!

Please return your completed survey in the enclosed return-reply envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061

Your responses will remain completely confidential. The address information to the right will ONLY be used to help identify areas with special interests. Thank you.