PARTNER: GERMANY - SERBIA
BUSINESS
IVAN SMILJKOVIĆ, MEMBER OF THE EXECUTIVE BOARD OF PROCREDIT BANK
SUPPORTING CLIENTS At All Times
We are aware of the consequences of the Coronavirus pandemic, but we were also ready to face them, so their impact on our operations will be much smaller than will be the case with companies that weren't orientated towards their own priorities – and those are clients and employees, and digital services, where we have been pioneers in many areas
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roCredit Bank is the only bank in Serbia with a hundred per cent German capital, which also has a direct impact on the way this bank operates and approaches its clients. “We are guided by the principles that characterise the German economy, and those are precision, responsibility, security and quality. Investing in education, both of our colleagues and our clients, is a standard for us, and our commitment to focus on preserving the natural environment in everything we do is no less important,” says Ivan
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We recently launched the most modern way of communicating with individuals, and that is the ability to open an account via video identification. This is just one of the digitalised services with which we’ve enabled clients to conduct their business with the bank from home
Smiljković, member of the ProCredit Bank Executive Board. Being a German bank in Serbia also implies that a system of double control exists – on the part of the National Bank of Serbia and the German Board for Banking Supervision, BaFin, which takes care to ensure that all banks with German capital respect the same rules, regardless of where they operate, says our interlocutor, adding that “this type of control serves as a guarantee to our clients that we are an institution that they can trust and that they can rely on, and the previous period only proved this fact”.
