Innovation - A Great Driver

Printec Group has a 35 year-old tradition and is one of the technological leaders in automating payment transactions in south-east Europe. Their solutions are behind ATM cash transactions, card transactions, self-service solutions and much more

They are involved in the complete process, starting with the analysis of business requirements all the way to the implementation of the project. They provide customer support and are responsible for operating and maintaining the equipment and software they supply, and are very proud of the fact that there is no major banking institution or retail chain in the region that does not use their services.

Can you tell us more about the Printec Group?

- With its 35-year tradition, the Printec Group is one of the technological leaders in automating the execution of payment transactions, while Printec Serbia celebrates two decades of successful work this year. With more than 25,000 ATMs and 600,000 POS terminals installed in the region, it’s highly likely that you’ll withdraw cash, pay for lunch or buy groceries at one of the devices that we’ve supplied and keep running 24 hours a day, seven days a week.

Who are your clients, given that you are a technology vendor that offers complete hardware and software solutions for transaction automation, as well as outsourcing services?

- We are involved in the complete process, starting with the analysis of business requirements all the way to the implementation of the project. During production, we provide support to our customers and we are responsible for operating and maintaining the equipment and software we deliver. We combine the knowledge and experience gained on various projects in the region, which, in addition to financial stability, forms the basis for investing in the future development of our products and services, and also new business models that bring value to financial institutions, retailers and telco

We try to anticipate the future needs of our clients and invest in the development of new technologies operators and contribute to the efficiency of their business processes. There is no major banking institution or retail chain in the region that does not use our services.

What is your recipe for success and what values does Printec support?

- We try to anticipate the future needs of our clients and invest in the development of new technologies. We want to make digital transactions safer, faster and simpler. No matter if it is a service technician who repairs an ATM on site, a programmer who implements a new business requirement or an engineer who puts a system into operation at the client’s premises, we value our staff and make them feel good in their working environment and help them improve through specific education programmes. Mutual trust, love for the technologies that we deal with, team spirit and innovation are the values that drive us. We are responsible to our customers, to society and to the environment, and we are always looking for ways to be even better.

Will technology make our daily lives even easier?

- Imagine going out without a wallet... Whether we need cash or want to buy something, today we already withdraw money or pay for products and services using our phone, watch or payment cards, whichever is most convenient for us at a given time. As long as there is electricity and internet in the future, we will certainly not carry out transactions in a more difficult way. We expect that the digitalisation of money and the accompanying regulatory activities will guide the future experience in the implementation of payment transactions. The technology is already adapting and supporting the demands of regulators and payment institutions.