catch-up
June/July 2016 issue 1
Hello from Peter
Tenant satisfaction survey
June 20
Hello from Peter...
Welcome to the first issue of CORT’s tenant newsletter. This is your chance to find out more about what’s going on at CORT.
Tenant Feed Back Survey
Welcome to CORT’s first issue of our Newsletter. Weissue thought wantof our to In this you’llyou find might the results know more about what's going on at CORT tenant satisfaction survey. Thank you to and the everyone activity our are involved whostaff participated in thisin. and
Thank you to everyone who participated in CO Tenant Satisfaction Survey. This year we had Thank you to everyone who participated response rate. We are hoping that more peopl in CORT’s Tenant Satisfaction Survey. congratulations to our three winners. next This yearyear andwegive This In this issue you will find the results of had atheir 41% honest responsefeedback. rate. We our tenant satisfaction survey. Thankyou Did you know Auckland has some fantastic very hope that more people participate next us with important to CORT as it provides to everyone who participated in this and free events coming up? We’ve included some of the highlights in this newsletter. how we yearare and managing give their honest This yourfeedback. property and also w congratulations to our three winners. annual survey is very important to CORT Now that winter has arrived, all of us at CORT want to make sure that you keep could do to improve. Did you know Auckland has some fantastic
as it provides us with feedback about how we are managing your property and results have been put into a table what we could do to improve.
warm and dry. We’ve included some helpful tips to keep you warm. If you’re free events coming up? You will find these experiencing any cold draughts, leaks or other concerns, please notify your later on in our letter. We have also added tenancy manager on 376-3049. some helpful tips for you.
The and atta news letter for you to view. We would like to co The results have been placed into a table Our Annual CORT Winter Dinner is coming up on Saturday July 9th. Your invite has our 3 winners in the survey draw. Pictured belo Now that winter has arrived, we here at CORT want to make sure you and attached to the newsletter for you to beenwarm postedand to you, an eyeany out cold for it.drafts, Please leaks, remember to call us with an keep dry.so If keep you have or concerns of theview. three luckylike winners. On theour left is Gray M We would to congratulate RSVP ifnotify you’reyour able tenancy to attend.manger I look forward to seeing you there. please on 376-3049. threeis winners the survey draw. Pictured the right John inTaylor. Peter Jeffries, CEO, CORT Lastly we have our Annual Winter Dinner coming up on Saturday July 9th. Your invite has been posted to you so keep your eye out. Also please do not forget to call us an RSVP. I look forward to seeing you there.
below are two of the three lucky winners.
Tenancy manager profile
Peter Jeffries
Jade Thorne has been a Tenancy Manager at CORT for over four years and has been Jade Thorne has been a Tenancy involved in the mental health arena for the Manager at 12 CORT over four tenants years and past years.for Jade meets regularly to carry out tenancy inspections and has been involved in the mental health to ensure that 12 they receive adequate arena for the past years. Jade meetssupport when it’s needed.
tenants regularly to carry out tenancy in‘I am often required to respond quickly spections and to ensure that they receive when there are tenancy issues, or adequate support when it’s needed. ‘Iifam someone unwell or is experiencing often required to isrespond quickly when financial difficulties. We identify specific there are tenancy issues, if someone is support needs, involve the appropriate unwell or is experiencing financial difficulties. external services and conduct joint support We identify specific support needs, involve meetings. Our aim at CORT is to provide the appropriate external services and conduct early intervention to prevent any escalation joint support meetings. Our aimJade. at CORT is of tenant problems, ’ says to provide early intervention to prevent any ‘I get so much satisfaction from my job and escalation of tenant problems,’
know that the work I do really does make a difference to people’s lives for the better. ‘I get so much satisfaction from my job and know that the work I do really Yes, it can be stressful, but if I need to does make a difference to people’s lives for the better. Yes, it can be offload I have very supportive colleagues stressful, but if I need to offload I have very supportive colleagues who who understand the pressures of dealing understand the pressures of dealing with human suffering a daily with human suffering on aon daily basis.basis.’ ’
L-R: Gray Moka and John Taylor, holding their $250 vouchers
The shortest day of the year is here a remember to check your smoke alarm
Once a month check the smoke alarm is working
CORT winter ing the testAnnual button. If you cannot reach the button use a broom handle. dinner. Saturday If all is OK you will hear a loud beep or a series o July 2016 you get 9th, no response it is most likely the batteries
alarm if it is a long-life type, will need to be replac
Please tenant. RSVP as soon as you receive your invite.
How to keep your family warm, dry and healthy in winter
Warm ● Open your curtains and blinds
Dry ● Close doors to any rooms
during the day to let the sun warm the house and close them when the sun is going
● Use draught-stoppers
under doors.
down to retain the warmth. ● Close your windows at night. ● Use a heater that is
appropriate for the size of
● Open a window when you
not in use.
again, the ideal time to conduct a smoke alarm check. ● Once a month check the smoke
9 July at 7pm – CORT’s
Drive, Auckland, www.
Annual Winter Dinner,
healthandsports.co.nz.
Ponsonby Baptist Church,
Includes indoor sports, arts
43 Jervois Road – FREE
and crafts, team-building games, circus arts, dance,
9-24 July – MOTAT Holiday
Picasso Kidz for two to
Experience, Science
five year olds, Onehunga
Roadshow: 60+ interactive
30- 31 July – Pick & Mix:
Community Centre, $8
exhibits
Out of the Box. FREE family
hotmil.com 27 & 30 June 6:30-
of beeps if it’s working properly. If you
7.45pm – Learn Kung Fu at
don’t get any response it’s most likely
Richmond Road School, 113
the batteries are flat – please replace
Richmond Road, Ponsonby
as the tenant to replace it.
inside on a rack.
Active music and movement,
required: picassokidz@
and is faulty it is your responsibility
a window if you dry clothes
steaming up with moisture.
Weekly 9:30-10.30am –
per session, registration
them. If the alarm is a long-life type
● Use a dehumidifier or open
cooking to prevent windows
Free, or low-priced or fund-raising events in your area
button. If you cannot reach the button
● You’ll hear a loud beep or a series
to reduce moisture.
DATES June-July
alarm is working by pressing the test easily, use a broom handle.
squeegee after showering
● Put lids on your pots when
manager on 376 3049.
● The shortest day of the year is here
morning. Use a window
taking a shower.
sunlight contact your tenancy
Remember to check your smoke alarm
windows and walls in the
to ventilate the house.
a window when cooking or
warm blankets and nightwear.
room or house.
are at home during the day
● Use extractor fans or open
● Make sure you have enough
● If trees are blocking out
● Wipe condensation off
– FREE
12 July at 2-4pm – Out and About Kite Day, Central Park, Wood Street, Papakura – FREE
drama, beach trips, etc
festival of performing arts and cultural events. Fuses many dance genres including hip-hop, tap and contemporary. Four
11-15 July, 18-22 July –
workshops Saturday, 2
Massive Activities school
workshops Sunday. Refer
holiday programme, suitable
to Auckland Council website
for kids five to 13 years old at Health and Sports Fitness Club, 2 Morningside
new builds
★Reminders • Contact CORT about any change in your circumstances which may affect your ability to remain in your unit.
• Water invoices will be issued mid-July • We are sending out maintenance cards
Waimahia development, Weymouth Inlet CORT has recently completed the building of 15 brand-new two-storey units at Waimahia. These units have been completed this year, and we expect to have another 11 completed in 2017.
to any CORT properties that will be undergoing maintenance and repairs. If you complete the questions on the card and send it back to us you’ll enter the monthly draw to win $50!
Phone: 09 376 3049 Email: admin@cort.org.nz