Norfolk Trusted Trader Scheme

Norfolk Trusted Trader Launches New Website To Boost Consumer Confidence

Norfolk Trusted Trader, the only approved trader Norfolk Trusted Trader, the only approved trader scheme from Norfolk County Council, is launching scheme from Norfolk County Council, is launching a new and improved website which will provide a new and improved website which will provide an easy and accessible experience to both an easy and accessible experience to both consumers and traders.consumers and traders. Using a Norfolk Trusted Trader gives consumers peace of mind. Already well known for trusted home improvements traders, the Norfolk Trusted Trader scheme boasts many traders in other sectors such as computer services, car and van sales and cleaners – to name just some. This is an exciting development which will provide many new opportunities to both consumers and scheme members, such as: • A dedicated support line for consumers and businesses • The ability for consumers to leave reviews directly on the site • Businesses will be able to upload photos and videos of work to boost their profile page • An online portal for scheme members to be able to request Trusted Trader support and assistance • •Continued free access to an Alternative Dispute Resolution scheme This development has come about as part of ongoing work to maintain and develop the scheme and follows a tender process for improved delivery of our online directory and feedback service. As a result, Norfolk County Council have appointed Trusted Directory Services Ltd, who took over from December 2022. Trusted Directory Services currently host and support a number of different local authority Trusted Trader schemes and we are confident they will deliver a high level of service for Norfolk Trusted Trader.

Using a Norfolk Trusted Trader gives consumers peace of mind. Already well known for trusted home improvements traders, the Norfolk Trusted Trader scheme boasts many traders in other sectors such as computer services, car and van sales and cleaners – to name just some. This is an exciting development which will provide many new opportunities to both consumers and scheme members, such as: A dedicated support line for consumers and • businesses The ability for consumers to leave reviews • directly on the site Businesses will be able to upload photos and • videos of work to boost their profile page An online portal for scheme members to be • able to request Trusted Trader support and assistance Continued free access to an Alternative Dispute Resolution scheme

This development has come about as part of ongoing work to maintain and develop the scheme and follows a tender process for improved delivery of our online directory and feedback service. As a result, Norfolk County Council have appointed Trusted Directory Services Ltd, who took over from December 2022. Trusted Directory Services currently host and support a number of different local authority Trusted Trader schemes and we are confident they will deliver a high level of service for Norfolk Trusted Trader. • Complaint management • Audit services for new application and feedback Consumers and current members of the scheme don’t need to do anything, and if you’d like to join the Norfolk Trusted Trader scheme, or want to find out more, please visit the website:

www.norfolk.gov.uk/trustedtrader

Traders who join the scheme before the end of February 2023 will enjoy 50% off their first year of membership.

The deadline for inclusion in the March edition is 15th February. Please send your contribution to: aboutthetfordmagazine@googlemail.com DIY Masters Advert.qxp_Layout 1 26/06/2020 08:51 P

DIY MASTERS

Local, Reliable Home & Garden Services Garden Landscaping & Maintenance Fencing & Gates Pressure Washing Kitchen Fitting Bathroom Fitting Tiling Skirting Boards Door Hanging Curtain Poles Blind Installation Shelving Flat Pack Furniture Assembly

P Plus much more...

Councillor Margaret Dewsbury, Cabinet Member Councillor Margaret Dewsbury, Cabinet Member for Communities and Partnerships, said, “The for Communities and Partnerships, said, “The scheme has been running for over twelve years scheme has been running for over twelve years and has helped many consumers have more and has helped many consumers have more confidence in a variety of traders. They can rest confidence in a variety of traders. They can rest assured that all the businesses on the site have assured that all the businesses on the site have been rigorously vetted so you can choose with been rigorously vetted so you can choose with confidence to avoid rogue traders.”confidence to avoid rogue traders.” Free no obligation quote & no VAT

Wayne 07983645266 or 01953 889076 Jason 07590565035 or 01842 755664 DIY-MASTERS@hotmail.com

No Job Too Small

Other services that Trusted Directory Services will Other services that Trusted Directory Services will deliver on behalf of Norfolk Trusted Trader are:deliver on behalf of Norfolk Trusted Trader are: Processing new membership applications• •Processing new membership applications 27 Managing your renewal of Trusted Trader • • Please mention the About Thetford MagazineManaging your renewal of Trusted Trader when responding to advertisements memberships memberships memberships memberships THETFORD deliver on behalf of Norfolk Trusted Trader are: •• Processing new membership applications •• Managing your renewal of Trusted Trader deliver on behalf of Norfolk Trusted Trader are: Processing new membership applications Managing your renewal of Trusted Trader Please mention the About Thetford Magazine 27 Visit our Facebook page to see some of our recent projects DIY MASTERS when responding to advertisements

Visit our Facebook page to see some of our recent projects DIY MASTERS

THETFORD

Landscape Gardner & Tree Surgeon

l Patios l Decking l Turfing l Seeding l Fencing l Grass cutting l Hedge cutting l Clearance l Maintenance l Tree topping l Tree felling l Tree lopping l Dead wooding l Stump removal l Garden waste removal l Paths and driveways l Free Estimates l Fully insured

Dale Parker • Est 1989 • References supplied if required

T: E: Please mention the About Thetford Magazine when responding to advertisements 2801284 728497 M: 07799 671010 daleparker59@yahoo.co.uk