bot Using Dialog Flow Works For the Real Estate Industry.
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Overview • Why is it Important to Have a Chatbot in Real Estate? • What is a Dialog flow Chatbot and what are its benefits? • How does the Dialog flow Chatbot work? • Conclusion
Why is it Important to Have a Chatbot in Real Estate?
• Be it through text or voice mediums, chatbots are making their mark in the realm of real estate customer service. • When it comes to real estate marketing, an increasing number of consumers prefer to communicate or get real-time answers to their queries from chatbots or messaging apps.
Why should any real estate business invest in chatbot technology? Here are the leading reasons why:
• Thanks to its 24/7 availability, chatbots can help in lead generation by improving the number of real estate sales leads, while at the same time, provide qualified answers to customer queries. • Using natural language processing, your real estate AI bot can determine and qualify what your potential customer wants without any human intervention.
• Potential customers, who are too busy to visit the actual property, can be guided through a 360-degree virtual tour of the property by the real estate chatbot. • Save business cost and time by automating processes like lead generation, customer query resolution, property viewings, and new client onboarding.
What is a Dialog flow Chatbot and what are its benefits?
Rule-based chatbots, which as the name suggests, are powered by defined rules for delivering solutions for problems that the chatbot is familiar with. For example, a user looking for a business phone number or email address. Like being implemented as a flowchart, the entire business-customer interaction is mapped to anticipate what the customer may ask and how the chatbot should respond to the query.
AI-based chatbots, that make use of technologies like machine learning and NLP to formulate a response that is based on the overall context and understanding of the customer query. Through continuous learning and improvement, AI-based chatbots are more flexible in their responses to even complicated questions. An example of a real estate chatbot powered by AI would be to suggest a home buying checklist for a firsttime buyer.
Similarly, the Dialog flow tool can be used to build chatbots that can benefit home seekers and property agents in the real estate sector in multiple ways including:
How does the Dialog flow Chatbot work?
•Help home seekers find the right property based on their requirements. •Connect property seekers with the right property agent who can fulfill their needs. •Quicken the property buying or renting process by answering common propertyrelated queries from buyers. •Interact with home seekers in natural human language seamlessly over various social networking platforms like Facebook. •Reach out with real estate-related services to a wider customer base located in different geographical locations.
User Qualifies for any human user or customer interacting with the business through chatbots.
Text/ Voice Represents the mode of communication of the user with the chatbot. Text-based communication qualifies for instances when the user interacts with the chatbot through text messages on the messaging window. Voice-based communication qualifies for any instance when the user speaks using natural language with the chatbot.
Dialog flow The chatbot platform used to process user input. Agent A Dialog flow module that uses NLP technology to understand the user request and provide an appropriate response or take suitable action. In other words, the agent converts the user request into actionable data.
Intent
A programmable code that determines what the user wants from the chatbot system. The intent code is configurable by chatbot developers and can group different user expressions that basically means the same thing.
Fulfillment
The programmable code used to deliver the user request from the chatbot and return an appropriate response back to the user. For any chatbot using Dialog flow AI, its primary objective is to provide or fulfill the user’s intent with an accurate response.
Conclusion
Be it for customer service or business marketing, chatbots are here to stay and elevate any customer interaction with the business. Powered by artificial intelligence and cloud technology, the Google Dialog flow tool has further simplified the creation of intelligent chatbots.