Volunteer
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Even the most resilient emergency services workers and volunteers can be affected by stress and trauma related to their work, or as a result of other life challenges. Are They Triple OK? resources provide practical tools and tips on how to start an R U OK? conversation with a workmate, friend or family member in the emergency services, to help them feel connected and supported, long before they’re in crisis. Scan to learn more
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Excel in life threatening situations
Study Emergency Operations
At TAFE NSW our goal is to help change lives. Whether improving crisis or emergency management and leadership skills, bushfire awareness or multi-agency communication skills, the National Centre for Emergency Management Studies (NCEMS) has a course that can get you and your team emergency ready. NCEMS is a specialist department within TAFE NSW, committed to providing nationally recognised qualifications to help you better function in an emergency.
Ready to change lives? Enrol now for Semester 2, 2024 with TAFE NSW.
Working with Spontaneous Volunteers
Multi-agency AIIMS
Exercise Management for Emergencies
Basic Wildfire Awareness
Volunteer the
President of the Board of Directors
Kim Davis ESM (Captains Flat) kim.davis@nswsesva.org.au
Managing Director
Erin Pogmore (Metro Zone) erin.pogmore@nswsesva.org.au
Vice President
Shannon Crofton ESM CF (Metro Zone) shannon.crofton@nswsesva.org.au
Director
Megan Hamblin (Wellington) megan.hamblin@nswsesva.org.au
Please send all content to: The Volunteer Editor: Carlee Maccoll
Unit 1, 2-6 Lindsay Street, Rockdale NSW 2216
Phone: 1300 0 SES VA
Email: editor@nswsesva.org.au
Advertisers Alert
Countrywide Austral is appointed by the New South Wales State Emergency Service Volunteers Association as the authorised publisher of The Volunteer. For enquiries re advertising in this magazine, please contact the publishers:
Countrywide Austral 1/460 Bourke Street, Melbourne Postal: GPO Box 2466, Melbourne 3001
Ph: (03) 9937 0200
Email: contact@cwaustral.com.au
Mayoral message
Councillor Brad Bunting
Mayor Blacktown City
Vale Tony Bleasdale OAM
It is with great sadness that we learned the sudden passing of Mayor Tony Bleasdale OAM on 3 May. I extend my sincere condolences to his wife Nina, his children and their extended family.
Throughout his life, Tony was a strong advocate and supporter of our SES volunteers, often visiting our Blacktown and Mount Druitt crews. He will be deeply missed.
Thank you for your continued service
On behalf of Blacktown City, I also extend a huge thank you to all our SES volunteers for their continued tireless efforts for our city.
In recent times, our local Blacktown and Mount Druitt SES crews worked around the clock, as well as SES crews from other areas, RFS, Australian Defence Force personnel, surf lifesavers, and Fire and Rescue crews, coming together during major flooding events and times of crisis.
Your amazing efforts are recognised and appreciated by everyone at Blacktown City Council and all the residents and businesses in Blacktown City.
Pictured: Former Mayor Tony Bleasdale OAM and Cr Julie Griffiths AM visit volunteers from Blacktown NSW SES Unit, March 2023
10 43 35 16
12 Spotlight on Our Volunteers: A Visual Journey
15 Stroud Unit
16 Diversity and Inclusion Governance
17 Farewell and Happy Retirement to Senior Chaplain, Steven Hall
18 Kangaroo Strikes: Why the Increase and What Can We Do to Stay Safe on the Road
19 We Are Proud to Announce the NSW SES’ New Code of Conduct eLearning!
21 Leading Well, Being Well: Wellbeing Training for All People Leaders
22 SES Operator to Beef Week Queen Entrant
24 Obtaining Information About Complaints and Investigations
28 Swapping the Boots for High Heels
30 Cubs and Joeys Hop into Canada Bay
33 Northern Training Commands Disaster Rescue Challenge
35 SES Randwick Unit & Triple Zero Kids Challenge
37 Three Fallen SES
Members Honoured at National Emergency Service Memorial
39 Farewell to NSW SES Senior Chaplain Mr. Steve Hall
43 Brian (‘Hori’) Howard AO MC ESM
In NSW, Glencore Coal employs 5,850 people across 10 active mining operations. In 2023, we spent $4.4 billion with 2,910 local businesses and paid $4.5 billion in taxes and royalties to Australian governments. We produce the coal needed today to power homes and businesses, as we transition to a low carbon future.
Advancing New South Wales.
The Bureau of Meteorology has given us an indication of what the next storm season will look like, having declared a La Niña Watch.
As we enter the colder months, I would firstly like to express my sincere thanks to every member and for all that you do for your community and the NSW SES. We have seen celebrations, farewells and consistent operations since the last edition of this magazine, and I am constantly in awe of the efforts of each and every one of you.
We recently farewelled Carlene York APM as she retired from her role our NSW SES Commissioner at a special State Headquarters ceremony, thanking her for almost five years at the helm of the NSW SES and more than 44 years of dedicated public service, including with NSW Police Force. All members have received an invitation via email to a farewell dinner being held in June. It has been a privilege to act as Commissioner this past month and I will shortly hand over to Deputy Commissioner Deb Platz as the process continues to appoint a new permanent Commissioner.
In operations, our members have been busy supporting police in land searches, with an average of one significant search for a missing person every day. Following the huge efforts undertaken during recent flood and storm operations, we received a letter of thanks from the NSW Governor Margaret Beazley, who expressed her gratitude to NSW SES members for their efforts. You can read this letter on mySES.
Over Easter we hosted a display at the Sydney Royal Easter Show, which
NSW SES ACTING COMMISSIONER
was a great opportunity to showcase our skills to the wider community. We also had many members out in the field responding to jobs - including the rescue of a man and woman in Jenolan Caves. The Future Flood Campaign was also launched in conjunction with NSW Reconstruction Authority, promoting public safety and the need to evacuate when required. This campaign brings to life the risk of future floods in the Hawkesbury-Nepean Valley, one of the highest risk floodplains in Australia, while encouraging locals to plan and listen to evacuation advice from emergency services.
The Bureau of Meteorology has given us an indication of what the next storm season will look like, having declared a La Niña Watch. We know how La Niña weather events have impacted communities and our members in years gone by, and we remain ready to support you through any future floods and storms.
To acknowledge the significance of COVID-19 and the various roles members played during the pandemic, we have distributed certificates of appreciation to all Units. These awards are a small token of gratitude to recognise your contributions during that unprecedented time. NSW SES continues to work with the Australian Honours and Awards Secretariat of the Governor General’s Office for the 20212023 floods to be deemed a nationally significant emergency for the awarding of the National Emergency Medal (NEM). The NSW SES Honours and
Awards team will communicate any updates regarding the NEM as soon as they become available.
In training, we have seen some fantastic events take place, including the Coffs Harbour dam simulation training exercise, the Northern Training Command’s Disaster Rescue Challenge and the Mass Casualty Exercise at Manly Dam, with guests from around Australia and New Zealand. To support members in call-outs, the myAvailability platform has been updated and improved, with training being offered to members to learn more about the new app.
On a sombre note, we recently heard the sad news of the passing of Major General Brian (Hori) Howard AO MC ESM (Rtd), who was Director General of our agency from 1989 to 2001. Hori made significant improvements to the agency during his time and was well-respected amongst the membership. Our thoughts go out to his family and friends. May he rest in peace.
Throughout the month of May, we celebrated our fantastic volunteers in Wear Orange Wednesday events across the state – thank you for getting involved, connecting with your communities and organising activities to celebrate the members within your unit. I was privileged to join several National Volunteering Week events and shine a light on our members and the spirit of volunteering.
Stay safe and thank you for everything you do.
DAMIEN JOHNSTON
Shout out to my local Bankstown SES and all volunteers across the state for your selfless efforts during times of disaster. You are all heroes in your own right, stepping up to the plate when disaster strikes and making a difference in the lives of those affected.
Thank you for all that you do, for your courage, your compassion, and your commitment. We are incredibly grateful for your service.
P: 9759 5000 F: 9759 1945
E: Bankstown@parliament.nsw.gov.au
On behalf of the NSW Government, thank you for your service and commitment.
In my time as Minister for Emergency Services, I haven’t known there to be a quiet period for the NSW SES. The past three months certainly didn’t buck that trend.
The first weekend of April was the wettest on record this year, with many parts of the Sydney Basin and Illawarra experiencing heavy rainfall and flooding. In just 26 hours, NSW received two months’ worth of rain, and more than 4,000 SES volunteers responded to incidents across the state.
I proudly thanked SES volunteers for their incredible efforts on Wear Orange Wednesday, or WOW Day, on 22 May, which falls during National Volunteer Week. I was pleased to join then Acting Commissioner Damien Johnston and SES volunteers on Sydney Harbour to acknowledge and celebrate the more than 10,000 SES volunteers across the state.
I am pleased to share that the final rollout of new SES vehicles and vessels, with improved flood capabilities, is almost
complete. The NSW Government has invested $14.7 million in an additional 157 fleet assets, including 10 high clearance vehicles, 40 Class 1 vehicles and 50 Ark Angels. Meanwhile, all SES vehicles have now been fitted out with ‘Vehicles as a Node’ technology to provide a backup when network connectivity is lost.
Finally, I would like to acknowledge and thank Carlene York APM for her time at the helm of the NSW SES. In a fitting tribute to her leadership, Carlene was a finalist in the Premier’s
International Women’s Day Awards in March this year.
Carlene leaves the NSW State Emergency Service in a stronger position to face future disasters and I am grateful for her service during such a difficult time for the SES. After a long and distinguished career dedicated to serving the people of NSW, I wish her all the best in her retirement.
Take care of yourselves and one another, and thank you again for all you do.
JIHAD DIB MP MINISTER FOR EMERGENCY SERVICES
CELEBRATING OUR EXTRAORDINARY VOLUNTEERS
In New South Wales, countless extraordinary individuals volunteer their time to support our communities in ways that often go unseen and uncelebrated. As we go to print, we have just marked National Volunteers Week, which coincided with WOW Day (Wear Orange Wednesday). This was a special opportunity to express our deepest gratitude and appreciation for the dedication and efforts of every member of the SES ‘orange army.’ Every time you don your orange uniform, you make significant personal sacrifices to keep our communities safe. Your dedication and hard work are truly inspiring, and we wholeheartedly say THANK YOU.
FAREWELL DINNER FOR NSW SES SENIOR CHAPLAIN MR STEVE HALL
Please join us on Friday, 12th July 2024 to honour the esteemed NSW SES Chaplain, Mr. Steve Hall, who will be retiring in July. This event presents a wonderful opportunity for us to express our gratitude to Mr. Hall for his dedicated service to the NSW SES and the positive impact he has had on our lives.
» Details of event: Dinner is Friday, 12th July 2024
» Venue: Sage Hotel Wollongong
» Time: 6pm for a 6:30pm start
» Tickets: $65 per person Includes Dinner - 2 course meal
If you would like to join us in celebrating Mr. Hall's remarkable career and bid him farewell, please kindly purchase your tickets by the 20th June 2024
Purchase tickets here: https://shorturl.at/4xJ87
FIRST NATIONS ARTIST
We are seeking to commission a First Nations artist to design and paint a large mural at our VA rural retreat at Windellama. If you are an artist or know a First Nations artist in the Windellama/ Goulburn region, we would love to hear from you!
HEARTFELT THANKS TO OUR FRRP CO-FACILITATORS
We extend a heartfelt thank you to our incredible volunteers who have co-facilitated the First Responder Resilience Program (FRRP) training events over the past 18 months. Your commitment and expertise have been invaluable in delivering these transformative sessions across New South Wales.
Your dedication has not only enhanced the training experience for countless first responders and community members but has also played a crucial role in fostering a culture of resilience and support. Each of you has brought unique
insights and unwavering enthusiasm, making every training event a success.
We deeply appreciate the time, energy, and passion you have invested in this program. Your efforts have significantly contributed to the well-being and preparedness of our communities, ensuring that our first responders are better equipped to handle the challenges they face.
Thank you for your continued support and for making a lasting impact through your exceptional volunteer service. We look forward to continuing this journey together and achieving even greater heights in the future.
WINTER MERCHANDISE SALE
To welcome winter we are giving 20% off all Eat Sleep Respond merchandise for the month of June! Grab yourself a thick, high quality hoodie or crew neck jumper to keep warm during the cold months, or a large ESR Golf umbrella to help stay dry! Check out our range of apparel and gear at www.nswsesva.org.au/shop.
FIRST RESPONDER RESILIENCE PROGRAM (FRRP) EXTENDED
The First Responder Resilience Program (FRRP) has been extended, with five more training events scheduled across NSW over the next two months. These inclusive sessions are open to individuals and organisations from all sectors, not just emergency services.
Hornsby - 15th June 2024
Penrith - 29th June 2024
Byron Bay - 13th July 2024
Lake Macquarie - 10th August 2024
Gosford - 17th August 2024
Whether you are a community member or a first responder, you play a crucial role in safeguarding
SUPPORT
Did you know as a VA member you can submit a general support request and we can arrange for Flowers / card / pack from the VA to be delivered to a sick volunteer or a family who has lost a loved one etc. The request form can be accessed on our homepage at www.nswsesva.org.au
Each year the VA Welfare Fund provides thousands of dollars in Welfare Support to members of the NSW SES. This is made possible through the generous donations of the general public. The Welfare Fund can assist with immediate relief of financial hardship by providing financial support for essential services. In order to submit an application to the Welfare Fund, you have to be an active member of an SES Unit. The welfare application can be accessed online.
our communities. The FRRP, funded by the Commonwealth Government, offers transformative mental health training designed to build resilience and support. Attendance is free, with lunch and
THE VOLUNTEER MAGAZINE
We deeply appreciate everyone who contributed to this edition of The Volunteer Magazine. Your dedication and insights are essential to its creation. This publication is more than just a series of articles; it reflects the remarkable efforts within our units, honours outstanding volunteers, and compiles a
In addition to our Welfare Fund, the VA also helps our members during times of hardship with care packages and household items such as grocery items etc. If you or a fellow member are doing it tough and need any assistance please contact us on 1300 073 782 or via email at office@nswsesva.org.au It is completely confidential. We are also available if you need someone to talk to.
Alternatively, if you are struggling emotionally please seek assistance by a trusted professional
» Triple Zero 000
» Lifeline 13 11 14
» Beyond Blue 1300 224 636
» 24-hour Peer Support and Chaplaincy line 1800 626 800
refreshments provided. Register at www.sesvaevents.com and join us in building a network of support and resilience.
We are still on the lookout for passionate individuals to join our team of facilitators to carry forward the legacy of the First Responder Resilience Program. If you're interested in becoming a facilitator, we invite you to join us for a trainthe-trainer weekend later this year at our Rockdale training facility. It's an excellent opportunity to learn more about the program, connect with like minded individuals, and play a vital role in sustaining this initiative. For further details, please email office@nswsesva.org.au
wealth of shared knowledge and experiences. Here, we celebrate successes, highlight exceptional individuals, and cultivate a community rooted in resilience and camaraderie.
Submission Details for our September 2024 edition:
» Deadline: 12th August 2024
» Submit content to: editor@nswsesva.org.au
FAREWELL TO COMMISSIONER YORK
We would like to take the opportunity to farewell Commissioner Carlene York who will be retiring form the NSW SES this month after almost 5 years as the NSW SES Commissioner. We extend our warmest wishes for a fulfilling and joyous future for her and wish her all the best in retirement.
Thank you for your unwavering dedication and commitment to our community.
Stay safe, stay inspired, and keep volunteering!
Carlee Maccoll Editor
Community Engagement
On Saturday the 11th May 2024, NSW SES Narrandera Unit participated in the Narrandera Emergency Services Open Day.
We all had a great day even though the weather wasn't the best. Our First Responders from our local community who got together were the VRA Rescue NSW, NSW Ambulance, NSW Police, RFS Gillenbah and Paynters Siding, Narrandera Fire and Rescue NSW Station 400.
We also had volunteers of RRT Rapid Relief Team AU making sure we were all fed up with a lovely sausage sandwich, fruit platters & even having a regular coffee during the day.
Our tent was very busy giving out hand-outs, playing games with the children, having the children get on the boat, having photos taken and learning how to put on a life-jacket on.
We also had a visit from Steph Cooke - that was a nice catch-up & even Paddy came out to play and met the mascot from NSW Ambulance.
Big thank you to Jack and Lachlan from our Unit who gave up there Saturday for this day. Also, a thank you to Brett & Shane from SHZ Wagga for their support with this event.
Deborah Hobbs Acting Unit Commander
Photos taken by: Kim Anscombe & Brett Koschel
Spotlight on Our Volunteers:
A Visual Journey
In this feature, we are delighted to present a curated collection of images that capture the diverse activities and remarkable endeavors of our NSW SES volunteers across the state.
These photographs provide a window into the day-to-day heroism and community spirit that define our dedicated volunteers.
From bustling urban centers to serene rural landscapes, our volunteers are at the heart of countless operations, each one showcasing their unwavering commitment to serving and protecting our communities. These images tell the story of their bravery, teamwork, and tireless efforts in various scenarios – from flood rescues and storm responses to community education and support programs.
A GLIMPSE INTO THE WORLD OF SES VOLUNTEERS
These photos are more than just images; they are a tribute to the spirit of volunteerism that drives the NSW SES. They celebrate the everyday heroes who give their time, energy, and expertise to make our state a safer place. Each picture is a testament to the diverse ways our volunteers contribute, often sacrificing personal time and comfort to serve others
VIEW PHOTOS ONLINE
Stroud Unit
On Saturday 16th March 2024, several members of Stroud Unit were presented with Long Service Awards totalling a mighty 160 years of service.
Stephen Leahy, Acting Deputy Zone Commander, Mid North Coast presented all awards.
The Unit was also awarded a Commissioners Certificate of Recognition for our support to the 2021 NSW Floods. Our members performed several flood rescues in Bulahdelah of which we are very proud of.
3 Stroud SES members attended the Dorrigo Unit over the weekend of 19-21/4/24 for a chainsaw course. Greg (Trainer/Assessor), Sandy (Assessor) and James (Learner) have had a very long and tiring weekend. Congratulations to all Learners, Trainers and Assessors on a very successful weekend. Especially Stroud Units newest Chainsaw Operator James.
Anzac Day 2024 members of our unit proudly marched in the Stroud Anzac Ceremony along with other services.
Diversity and Inclusion Governance
At a recent meeting of the Diversity and Inclusion Steering Committee (DISC) chaired by Deputy Commissioner Corporate Services, Damien Johnston, several improvements were agreed relating to the governance structure of the DISC Sub - Committees.
These changes aim to ensure enhanced effectiveness of the DISC and the newly named Diversity & Inclusion Reference Groups (previously Networks) with more interaction and collaboration between the groups and greater representation across the agency through the appointment of Executive Sponsors and DISC Champions.
This diagram 1. explains more of the diversity and inclusion governance model:
1. COMMISSIONER
Accountable for Strategy Framework and Annual Reporting Requirements.
2. D&I GOVERNANCE/DISC
Drives the strategy and implementation plan, tracks performance, and reports as required. Responsible for overseeing the development and implementation of a comprehensive diversity and inclusion roadmap for agencywide support.
3. EXECUTIVE SPONSOR
Executive Sponsors for each network/reference group, provide strategic guidance, champion progress and change, and help to remove roadblocks at senior levels of NSW SES.
REFERENCE GROUP EXECUTIVE SPONSOR
Life Cycle
Gender Equality
Aboriginal and Torres Strait Islander
Disability and Carers
Pride
Cultural
Dean Storey
Deb Platz
Nicole Hogan
Nicola Clark
Sarah Crawford
Daniel Crocco
4. REFERENCE GROUP
Entry point for formal engagement and consultation. Provides subject matter expertise and support, drawing from rich lived experience and knowledge existing in the NSW SES for diversity-specific action plans and measures accountable to the DISC.
5. WORKING GROUPS (TEMPORARY)
THE FOLLOWING EXECUTIVE SPONSORS AND DISC CHAMPIONS FOR EACH OF THE D&I REFERENCE GROUPS ARE AS FOLLOWS: 1. SPONSORED-REFERENCED-NETWORKED-CHAMPIONS
Temporary and targeted when there is a specific challenge or problem to solve. Accountable to the reference groups.
6. NETWORKS
For members, allies, and those seeking information. Actively engage/participate in network activities. Role-model, mentor, and advocate. Promote NSW SES Community.
7. NSW SES COMMUNITY
All members. Be curious, be aware, be informed. Be proactive and build personal capability. Be an active bystander.
Marian Casey
Sharon Fox
Bec Trindall
Troy Gosling
Rosanna Goodchild
Tareque Rahman
Farewell and Happy Retirement to Senior Chaplain, Steven Hall
Steve Hall has had a long relationship with the NSW SES firstly as a volunteer chaplain commencing in 2003 in the then Southern Highlands Region.
From this period Steve was appointed as a staff member to the role of Senior Chaplain in 2010 to which he has continued to this day.
Steve has worked in developing and leading the chaplaincy program and ensuring that there was always spiritual advice and support and a listening ear to any members that needed it.
Steve has also been involved in a number of the agency’s responses to major events including providing support during the following:
» 2008 - Brisbane storms
» 2009 - Black Saturday fires
» 2010 - March FWR floods
» 2011 – FWR floods, Queensland floods, Cyclone Yasi, ICISF Baltimore, Black Angus Counter
» 2013 – The Rock
» 2015 – Dungog floods
» 2016 – AIPM fellow
» 2017 – Cyclone Debbie
» 2019/20 – Bushfires
» 2020 – Hawkesbury floods
» 2022 – Northern Rivers floods
» 2023 – Western floods
Steve has contributed to working with the Protocol Officers in overseeing memorial events, conducting funerals for members and their families as well as baptisms and weddings.
Steve has been present for many members in their time of need and been a listening ear through the tough times on both a personal level and as part of the Orange family.
Steve was also a founding
In his capacity as Senior Chaplain, Steve established relationships across the state with Funeral Directors and local spiritual leaders in ensuring our members are well supported. He has travelled the state and visited members at all units, ensuring everyone feels supported.
A stop for a chat, a cup of tea or a meal, making them feel as valued volunteers.
This will be the legacy of Steve’s time at the SES.
To help celebrate Steve moving into retirement an afternoon tea will be held at State HQ and shared virtually across the SES to farewell Steve with the Commissioner present on Friday 5 July at 2.30pm.
For those wishing to
Kangaroo Strikes: Why the Increase and What Can We Do to Stay Safe on the Road
With winter almost on our doorstep and shorter days and colder nights in full swing, not only does it bring out the winter woolies, but our nocturnal Australian wildlife are also on the move. And while any animal on the road poses a risk to our members, kangaroos strikes are becoming a more regular occurrence with the potential to put members at serious risk, particularly on our country roads.
Over recent months, the WHS team have seen a significant increase in SAFEHOLDS involving animal strikes, a trend that was recently reported in NRMA Insurance Claims Data. 2023 recorded the sharpest increase in accidents on Australian roads involving animals in 4 years, with kangaroos disproportionately representing over 85% of reported vehicle insurance claims. Dubbo, Goulburn and Muswelbrook recording the highest number of kangaroo strikes across the state. 1
SO WHY THE INCREASE?
Kangaroo tracking data has recorded a significant increase in the kangaroo population in the past two years2
Coupled with increased rain and vegetation growth in areas cattle can’t reach, large numbers of kangaroos roadside grazing has become a more common sight. Kangaroos also travel in mobs, so when there is one there are often many more in tow or following closely behind.
Unfortunately, despite best efforts, it’s not always possible to avoid a collision with an animal on the road. There are however a few things we can do to travel safe, particularly on our country roads.
1. WHERE POSSIBLE DRIVE DURING DAYLIGHT HOURS
Kangaroos tend to become active when the temperatures start to fall and sun starts to set. Same applies near sunrise. Travelling during daylight hours reduces the risk of animals on the road but also increase your ability to spot hazards near and on the road.
If you can’t avoid driving at night, then slow down. Your chances of avoiding a hazard on the road is much greater at lower speeds.
2. DRIVE TO CONDITIONS
During winter, roads may be icy and pose additional driving hazards. Weather conditions may also make it hard to see hazards. As weather and road conditions can rapidly change, so should our ability to adapt driving to these conditions. Check the weather before embarking on a long drive and be prepared.
3. MANAGE FATIGUE
Fatigue makes you feel mentally and/or physically exhausted and reduces your ability to work safely and effectively. Fatigue also impacts your ability to perceive and react to hazards. It is important to recognise signs of fatigue and to monitor its causes which may include:
1. physically demanding or monotonous work
2. mentally or emotionally demanding work
3. hot, cold or noisy workplaces
4. shift and night work
5. long commuting times
6. poor sleeping and other lifestyle factors.3
Common signs of fatigue include:
1. tiredness, lethargy and irritability
2. headaches and dizziness
3. blurred vision
4. memory loss and inability to concentrate
5. repeated mistakes at work.4
We all have a responsibility to manage our fatigue to avoid injury to ourselves and others. Before jumping behind the wheel, ask yourself:
1. Do I feel tired?
2. Have I had enough rest?
3. Have I had enough to eat?
4. How far is my drive?
5. Can I share the drive?
If you do feel fatigued, then consider your other options. Can you take a rest break or stay in your current location overnight? The safety of our members is our greatest priority so If you are fatigued and believe you need to travel, contact your Unit Commander or Manager to discuss potential alternative travel arrangements.
4. AND IF YOU DO COLLIDE WITH AN ANIMAL….
If do spot an animal on the road, remember to brake, but don’t swerve as this may put you at risk of a collision with other cars or objects on the side of the road such as barriers or trees. Pull over in a safe location and check your passengers are safe. Be sure to turn your hazard lights to alert others.
As injured animals can be very dangerous, we do not recommend approaching the animal. Rather, contact WIRES on 13 000 WIRES or 1300 094 737 for further advice and assistance and lodge a SAFEHOLD by calling 1800 737 647. Please contact WHS for further advice on fatigue management strategies and advise on safe driving on our country roads.
We Are Proud to Announce the NSW SES’ New Code of Conduct eLearning!
https://membersesnswgovmy.sharepoint.com/:i:/g/ personal/sarah_white1_ses_ nsw_gov_au/ESYF0gNOBdNK sQGCuduU7QsBZKto854alTlR R9taT8BRbw?e=35YcJ0
Dive into our accessible, interactive new eLearning course; designed to refresh and reinforce ethical standards both in the field and in the workplace.
By running this program online, as well as continuing in-unit sessions, we are able to better meet the needs of all of our wonderful volunteers. Update your qualifications easily, or experience this course for the first time, via the Course Catalogue on mySES.
Embrace the ease of eLearning with a program that is designed to run at a time, place and pace that is convenient to you.
Leading Well, Being Well: Wellbeing Training for All People Leaders
As part of the NSW SES Being Well Strategy 20232024, the Safety & Wellbeing Team are proud to launch our new training sessions: Leading Well, Being Well.
Leading Well, Being Well is designed to equip you with the knowledge and skills to assist members who require wellbeing support, and to understand and manage the psychosocial hazards your team may be faced with as part of their role.
This three-hour, face-to-face training session will be offered across all zones.
Who is it for? All Local Commanders, Deputy Local Commanders, Unit Commanders and Deputy Unit Commanders, and any NSW SES staff from grade 5/6 and above who lead people.
HOW TO SIGN UP:
Please sign up using the invitation sent to your SES email. Training will be run between now and the end of August in zones. Space is limited, so if you are unable to attend any of the sessions, we will be providing virtual options at a later date.
Once you have signed up, our team will reach out to you with prework and to assist with any travel, accommodation, and accessibility and dietary requirements.
If you have not received an email with the invitation, and you should have, please reach out using the email below.
WHAT TO EXPECT:
The program will include interactive sessions with mental health experts, and practical exercises to help you:
This program will be valuable for your leadership development and your unit’s overall wellbeing.
Any questions? Please reach out to Julia Woodside at Wellbeingandsupport@ses.nsw.gov.au
IN TRAINING learn how to:
Understand the impact of work factors on mental health and wellbeing
Noticing the signs that someone is struggling
AFTER TRAINING get more info on:
Helping members get satisfaction and reward in their role
Managing multiple roles and identities as volunteer leaders
Understand the role of leadership in building a mentally healthy culture
Have supportive, wellbeing focused conversations with your members
Identify tangible work factors that you can change to promote unit member wellbeing and prevent potential harm
Learn self-care strategies to manage your own mental health and well-being as a leader
Designing roles to prevent harm
Conducting effective performance management
SES Operator to Beef Week Queen Entrant
The inaugural Casino Beef Week took place in 1982, and since then, it has grown into a widely celebrated festival.
The primary aim of the event is to promote and celebrate the local beef industry, which plays a crucial role in the region’s economy. Over the years, Casino Beef Week has become a major highlight for both locals and visitors, attracting people from all over Australia.
The festival typically spans over a week, featuring a diverse range of activities and events. These include cattle competitions, rodeo events, parades, live music performances, and a variety of family-friendly activities. The town comes alive with a festive atmosphere as residents and visitors come together to celebrate the agricultural heritage of the region.
Since 1983, Casino has crowned the Annual Beef Week Queen, in recognition of the achievement of our rural ladies. The Casino Beef Week Queen is proud to support rural achievers in our region and is one of the few independent rural ambassador programs still running.
Each year both an Ambassador (The Beef Week Queen) and Runner Up are selected to represent our community and our festival throughout Australia. Each contestant is judged on General Knowledge, Rural Knowledge, Personality, Ambitions/Goals, Public Speaking and Community Service.
We at Casino SES were super proud and excited to announce that one of our Volunteer members Zanthie Bailey was a nominee this year. Whilst she didn’t take out the crown this year, she was still a winner in our eyes.
We spoke with Zanthie in the leadup to Beef Week about her Beef Week Queen quest.
WHAT PROMPTED YOU TO NOMINATE FOR BEEF WEEK QUEEN THIS YEAR?
My nomination was somewhat last minute. For many years I have closely considered nominating, however, moving away for university had prevented this. This year my residency placement brought me back to my home town and upon review, important dates and times aligned well to allow my attendance throughout the festival and at key events leading up to it. The Queen and Entrants have always been stand-out community members as I have grown, and as such I have considered nominating when I was able to. With new developments in the program to include even greater opportunities for personal growth I felt highly encouraged in my nomination and am very excited to see myself grow, whilst also getting to better know and help my community.
WHAT WAS A HIGHLIGHT OF YOUR EXPERIENCE AS A BEEF WEEK QUEEN ENTRANT THIS YEAR?
A major highlight has been the Queens Tour Day, during which we attended three of the local Beef Industries key facilities. The day began at the Northern Rivers Livestock Exchange where we observed a cattle auction and gained insight into the processes that occur after a pen is sold, before moving on to Casino Food Co-Op for an extensive tour of their processing facilities and background insight into the beef products that are produced. The day finished with a visit to Riverina Stockfeed, who informed us of their processes, reach and uses of the grain products they produce. I found the tours highly informative and engaging, as they allowed me to become better informed about the processes of Australian Beef as a whole, and also local facilities that are used by my family farm.
WHAT SKILLS OR KNOWLEDGE DO YOU FEEL YOU HAVE GAINED IN THIS ROLE.
Throughout the program I have strengthened current skills, and gained many new ones. Most prominently, my confidence and abilities in engaging in conversation and public speaking have developed significantly. These are key skills in my future profession and everyday life, which I am very thankful to have had the opportunity to grow in such a supportive environment. The program has included public speaking workshops that provided Entrants with both theoretical advice and opportunities for practical application, with continual opportunities to refine these skills as we engage in further events. My knowledge of the beef industry and local community have also developed, through not only the opportunities provided, but also personal research. This allows me to better understand my community and assist the family farm, and will also be applicable into my future endeavours in this industry.
WHEN YOU ARE NOT REPRESENTING CASINO AS A BEEF WEEK QUEEN ENTRANT, WHAT ELSE DO YOU DO WITH YOUR TIME?
I am currently studying a Bachelor of Nuclear Medicine and am completing part of my final year placement in Lismore. I have almost finished the first of two fifteen-week blocks with a private company in the area, doing full-time hours. I spend my weekends either working as a kitchen assistant in a local aged care facility or working on my families farm. I am still attending weekly training with the Casino SES Unit and have been attending or assisting with training courses when I am able to. When I have the time I love to spend time camping with friends or exploring local waterfalls and hikes.
DO YOU THINK THAT YOUR TIME AS A VOLUNTEER WITH NSW SES HAS HELPED YOU TAKE THE LEAP TO BECOME AN ENTRANT?
I absolutely feel that the personal development that has occured for me since becoming a volunteer with the NSW SES assisted my decision to become an Entrant. Becoming a volunteer has provided me with opportunity to increase my confidence and ability to move myself past my normal comfort level. In completing courses, learning new skills and attending large training events, such a Wellington Wombats and Navshield, I have shown myself that I am able to achieve great things and grow my abilities, despite being incredibly challenged.
The announcement of the winner follows consideration from a panel of judges who conduct an interview with each
Obtaining Information About Complaints and Investigations
In an earlier article we discussed the difficulty in challenging disciplinary proceedings administered by the SES in either a court or the NSW Civil and Administrative Tribunal (NCAT). Further decisions from NCAT reveal the complexity involved in challenging decisions.
In both Speer v NSW State Emergency Service [2018] NSWCATAD
226 and Daniels v NSW State Emergency Service [2024] NSWCATAD 118 (7 May 2024) the applicants were subject to complaints and investigation. They sought to obtain details of the complaints made and various reports and letters that were written as part of the investigation. Mr Speer was employed as a deputy region controller and Mr Daniels was a volunteer unit controller. Both made applications under the Government Information (Public Access) Act 2009 (NSW) (the GIPA Act). The GIPA Act works on the assumption that information held by a government agency, such as the SES, should be made available unless there is good reason to withhold the information.
The issue identified by the SES and NCAT is that there are competing interests. A person who is the subject of a complaint and who is going through a disciplinary process is entitled to know what it is they are alleged to have done. Only if they know that can they respond to any allegation by either admitting or denying that the allegation is true.
On the other hand, an organisation like the SES has an interest in receiving complaints about inappropriate conduct and to encourage people to come forward it makes certain promises of anonymity. And there may be matters of investigation that are not part of the allegation eg notes where investigators record their thinking, seek expert advice or just a second opinion etc. These may not form part of the ‘evidence’ that is to be used and people need to be able to make notes and record conversations in order to be a thorough as possible.
COMPARING THE CRIMINAL LAW
In criminal law the right to face one’s accusers is considered a fundamental part of the process. When the state prosecutes someone, they are required to deliver all the evidence to the accused and to call all witness that the accused wants to cross examine. Witness cannot maintain their confidentiality, but their address and contact details may be withheld. The Australian Law Reform Commission in its report on Traditional Rights and Freedoms— Encroachments by Commonwealth Laws (ALRC Interim Report 127) said:
10.81 The High Court has said that ‘confrontation and the opportunity for crossexamination is of central significance to the common law adversarial system of trial’. The right to confront an adverse witness has been said to be ‘basic to any civilised notion of a fair trial’. In R v Davis, Lord Bingham said: It is a long-established principle of the English common law that, subject to certain exceptions and statutory qualifications, the defendant in a criminal trial should be confronted by his accusers in order that he may cross-examine them and challenge their evidence.
10.82 This principle, Lord Bingham said, originated in ancient Rome, and was later recognised by such authorities as Sir Matthew Hale, Blackstone and Bentham. The latter regarded the crossexamination of adverse witnesses as ‘the indefeasible right of each party, in all sorts of causes’ and criticised inquisitorial procedures practised on the continent of Europe, where evidence was received under a ‘veil
of secrecy’ and the door was left ‘wide open to mendacity, falsehood, and partiality’.
10.83 The Sixth Amendment to the United States Constitution provides that in all criminal prosecutions, the accused shall enjoy the right to be confronted with the witnesses against him. Internal disciplinary matters are not however criminal proceedings. The rules of evidence do not apply and the consequences although serious and at times personally distressing, do not carry the same consequences as a finding of guilt in criminal proceedings.
Natural justice can be afforded to a respondent in disciplinary proceedings by given them information about what is alleged but these proceedings do not usually involve witness with examination and crossexamination. It is possible to set out with sufficient detail what a person is alleged to have done and how that is a breach of a relevant Code of Conduct or legislative provision without giving the person the name and address of each complainant or explaining the entire investigation process. For example, in Speer’s case, the Tribunal said (at [44]):
I have considered the contents of the letters and the other information that is available to Mr Speer. Given the extent of the available information, it is my view that the release of the withheld information i.e. the authors’ details and specific details of their complaints, would not assist Mr Speer greatly in his quest to achieve procedural fairness… Whether the information sought or withheld is necessary to allow the respondent to properly respond to the allegation will depend on the facts in each case.
BALANCING THE COMPETING INTERESTS
In both cases NCAT upheld the decisions by the SES to either withhold or redact certain information from the applicant. Although there is a presumption in favour of disclosure, information may be withheld when that is in the public interest. The Act sets out, in a table to s 14, factors that may be considered when deciding whether to withhold government information. Relevantly information can be withheld where the release would:
» ‘prejudice the supply to an agency of confidential information that facilitates the effective exercise of that agency’s functions’ (s 14, Table [1(d)]);
» ‘reveal a deliberation or consultation conducted, or an opinion, advice or recommendation given, in such a way as to prejudice a deliberative process of government or an agency’ (s 14, Table [1(e)]);
» ‘prejudice the conduct, effectiveness or integrity of any audit, test, investigation or review conducted by or on behalf of an agency by revealing its purpose, conduct or results (whether or not commenced and whether or not completed)’ (s 14, Table [1(h)]);
» ‘reveal an individual’s personal information’ (s 14, Table [3(a)]); and/or
» ‘contravene an information protection principle under the Privacy and Personal Information Protection Act 1998 or a Health Privacy Principle under the Health Records and Information Privacy Act 2002 ’ (s 14, Table [3(b)]).
In both cases it was argued that revealing all the details including details of the complainants would discourage other people from coming forward with information about misconduct. Revealing all the internal reports and working documents would prejudice the deliberative processes of government that is the process by which an investigator reviews the evidence to determine whether further disciplinary proceedings should be commenced.
In Daniels’ case, the Tribunal said (at [115]-[117]):
... In short summary, it is an essential function of an agency that it is able to receive and act on complaints of misconduct made against paid and volunteer staff in a manner which not only accords fairness to the subject of the complaint but also protects the privacy of any complainant or witness, and guards against the potential for retaliatory or some other form of adverse action to be taken against the complainant or witness by the subject person or others. If an agency could not protect information received or created during its investigative and deliberative processes from full exposure to a person subject to a misconduct inquiry there is a reasonable likelihood that this would deter complainants from raising allegations of misconduct which may be in the public interest, and witnesses from providing relevant information in relation to those allegations. At the least there is a risk they would be more guarded, and less candid, in doing so.
An agency also reasonably requires the freedom to obtain advice and feedback during the deliberative phase of an investigation to assist it to formulate a final position. There is a reasonable likelihood that the potential for exposure of information created during such a deliberative process, as distinct from its final outcome to the person subject to the investigation would inhibit and deter deliberation, potentially compromising the quality of decisionmaking on issues of organisational, and potentially, public importance.
The public interest test incorporated into s 13 of the Act
requires the decision-maker to make a principled choice between competing values, where those values are incapable of reconciliation. In this case values related to the transparency of government information must be held subordinate to values related to the integrity of internal, and ultimately public, accountability processes.
CONCLUSION
To afford a member natural justice, an organisation like the SES has to, before taking disciplinary action such as removing a person from a command position, explain what it is they are alleged to have done and how that is a alleged to be a breach of relevant standards. This has to be done with sufficient detail to allow the respondent to reply before any decision is made.
But that does not mean that the agency must give over every detail of how the allegation came to them and every detail of the process that was followed leading up to the decision to make a formal allegation of misconduct. There are competing interests that need to be balanced and those include the need to encourage people to report what they perceive to be misconduct and allow an agency to investigate without necessarily having to detail every step taken. The rules that apply in court rooms do not apply to the agency’s internal process.
Dr Michael Eburn
Australian Emergency Law meburn@australianemergencylaw.com AustralianEmergencyLaw.com
Swapping the Boots For High Heels
One of Cancer Council’s most exciting and glamorous events is coming to Casino.
"Stars of Casino" for 2024 returns with a whole squad of local personalities who are ready to put their talent to the test to 'Dance for Cancer'
STARS is a gala fundraising affair that sees local legends, everyday heroes and influential members of the community teamed up with a professional dance teacher to learn one dance over 8 to 10 weeks and then perform it in front of a packed crowd at the main event.
With 1 in 2 Australians diagnosed with cancer by the age of 85, the money raised from this event will go towards Cancer Council NSW and their world-class cancer research, prevention programs, advocacy, and support services to help those affected by cancer at every point in their journey.
Get ready for a night of fun, DANCING, food, auctions and spectacular entertainment all in the name of working towards a cancer-free future.
One of these amazing STARS is Casino SES member, Sonya Marks.
Sonya has been with NSW SES at Casino Unit for 6 years, primarily in the training and assessing area but also an active Field and IMT member. She is also currently Acting Unit Commander at Coraki helping to regrow the Unit there. Before SES, she also did 12 years with Fire and Rescue NSW at Casino.
WHY DID YOU PUT YOUR ‘FOOT FORWARD’ TO PARTICIPATE IN ‘DANCE FOR CANCER’ THIS YEAR?
» I have lost family and friends to cancer and know others who are currently fighting, as we all do and it is my way of helping.
HOW ARE THE DANCE LESSONS PROGRESSING? DID YOU HAVE ANY PREVIOUS EXPERIENCE IN DANCING?
» Dance lessons are going really well. Sophie is an excellent dance teacher and has so much patience (laughing). I danced as a kid, jazz ballet and ballroom but never tap dancing.
WHEN YOU’RE NOT DANCING WHAT DO YOU DO WITH YOUR TIME?
» I work fulltime and volunteer with the SES as a Trainer but also venture out in the field at times and when I’m not doing these it’s all about family.... particularly our 15 grand kids.
ARE YOU NERVOUS ABOUT PERFORMING ON THE NIGHT
» Short answer...yes (laughing) but it will be so much fun I think I’ll be ok.
WOULD YOU RECOMMEND OTHERS DO THIS IF ASKED
» Absolutely. All the Stars are so supportive of each other. Tara (Organiser) is just amazing. I really do need to make special mention of our local business community because they are just so incredibly generous and supportive of this event and the Stars. Huge thanks to those who have donated to my fundraising efforts already, I truly appreciate you all.
HOW CAN THE COMMUNITY SUPPORT YOU AND THE CANCER COUNCIL
» They can donate via my Fundraising page at https:// stars.cancercouncil.com.au/ fundraisers/sonyamarks/ stars-of-casino. I am also running a raffle that will be drawn on the 29th June and hosting a Trivia Night on the 8th June. Tickets to the Main Event at the Casino RSM Club on 29th June are currently sold out but they are trying to release more tickets as there is such a high demand.
We are so proud of Sonya putting her foot forward, stepping out of her comfort zone to dance in front of hundreds, all to raise much needed money for the Cancer Council. Donna Lamont
Cubs and Joeys Hop into Canada Bay
We received a request from the 1st Yaralla Sea Scouts Cub Leader looking to visit our local unit as part of the requirements for the NSW SES Badge. The scouts have an SES Badge for the kids to earn and there were a few requirements to be met before obtaining the badge.
CUB SCOUT REQUIREMENTS
» Visit a SES Unit or have a SES Unit visit the Pack.
» Learn and discuss what SES does and demonstrate by making a Poster.
» Research and report on Storm Readiness.
» Make a Survival Kit for home.
» Demonstrate skills in using some hand tools.
» Learn new knots.
» Choose a game and/or an activity.
I guess I took it as a given that we would say “yes” but still had to follow due process: asking Unit Commander for approval, contacting the usually reliable community engagement volunteers to check availability, getting more info from the visitors on ages (5-7
and 7-11), numbers (14 cubs and 10 joeys plus leaders and maybe some parents), preferred day of week (Mondays), preferred times (1900–2030), and amount of advance notice required for cubs to organise their permission slips etc (one to two weeks).
Then the official SES stuff – enter on State Activities Calendar, obtain Zone permissions, complete comm ed materials requests and then plan the event.
We had quick positive volunteer response from a good cross section of the unit: including a flood boat operator, unit driver, swift water rescuer, and some general-purpose grunts – comprising old members and new members – and even a bit of cross cultural and gender balance.
The plan was to meet and greet, acknowledge country, cover housekeeping (loos and evacuation plan), bit of “who we are and what we do’, and then on to the stands (a vehicle, a flood boat, a throw-bag floodrescue exercise, and knot tying demo – allow 15 minutes per stand and then circulate onto next stand. Finally, regroup with a home emergency kit on display, for questions and handouts relevant to the badge requirements.
Definitely decided to avoid hand tools (although chainsaw practice was fleetingly considered) and poster making (too time consuming) – but everything else was fair game.
Volunteers on site from 6pm setting up the stands and then meeting and greeting as planned. A full house of cubs and joeys and their leadersand more parents than normal staying to listen to the welcome, participate in the four stands, ending in an opportunity for questions and then regroup to view the contents of my own home emergency kit. Started slightly late but finished on time due to the old fashioned “five-minute warning” and then “three-whistle blasts” time-to-move-on-to-the-nextgroup technique – and then the joeys and cubs each gave us their war-cries in appreciation of a job well done.
Bill Hoyles Canada Bay SES Volunteer.
Proudly supporting the NSW SES & our local SES Members/Volunteers!
Northern Training Commands Disaster Rescue Challenge
Over the weekend of 20 & 21 April seven teams (122 members) competed in the Northern Training Commands Disaster Rescue Challenge in Wauchope, and the opportunity to represent their Zone in the State wide Rescue Challenge later in the year.
The event was supported by a dedicated group of volunteers who also gave up their weekend to bring the event together.
Seven members from the Ballina unit, with various skills, experience and time volunteering with the SES competed in the Challenge which included a variety of rescue scenarios and tasks to test their disaster rescue abilities.
The Ballina team excelled over the weekend and scooped three awards including winning the North Eastern Zone section and the overall Challenge.
As well as the best team leader award which was won by James Melville, one of Ballina's long term, experienced and passionate members. The team will now compete at the State Disaster Rescue Challenge later this year.
Events like Disaster Rescue Challenges are a great way for members and teams to build and test their teamwork, hard skills and experience, to achieve real world scenarios and tasks.
Feedback from James was that 'it was a great event and well organised in all aspects, especially the
scenarios and locations'. 'I encourage members to participate in these challenges as everyone, no matter their skills set or experience, will gain something from them'.
Congratulations to the Ballina team and to all members who participated in the Northern Zone Challenge.
And good luck to all participants in the State wide Disaster Rescue Challenge, you're all champions no matter what the results are.
Sue Ballina unit
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SES Randwick Unit & Triple Zero Kids Challenge
Triple Zero Kids Challenge is an online, interactive gaming platform targeting primary school children aged between 5 to 8 years old.
The NSW SES have developed three quests covering flood, storm and tsunami information and safety messages that provide children with the essential knowledge and skills they need to become competent, confident and responsible users of the Triple Zero emergency services number.
The quests are linked to National and NSW Curriculum and include a Teacher Resource Kit with lesson plans and additional activities to support classroom delivery. Schools can utilise the quests and materials individually or
NSW SES units can support schools to complete the modules during school visits. The Triple Zero Kids Challenge is accessed free of charge online and through App stores for your mobile phone and other devices.
The SES Randwick Unit was fortunate to be involved in the launch of the challenge in 2023 at Maroubra Junction Public School and now in 2024 have commenced rolling this program out to other local schools within the Randwick Council area.
On May 14 we attended Coogee Public School to not only continue
the rollout of the program but also to show the students how our teams perform a stretcher lift and they got to check out one of our big trucks and gear.
We look forward to our future engagements with local schools to educate students in all things flood, storm and tsunami and to bring a greater awareness to the school communities with regards to what SES volunteers do when there are floods and storms.
Kelly Crawford
Email: thomas@linx nance.com.au
Three Fallen SES Members Honoured at National Emergency Service Memorial
On the 2nd May 2024 Our NSW SES VA President Kim Davis and Recognition Coordinator Anthorr Nomchong met with representatives from other Australian Emergency Service organisations at the National Emergency Services Memorial service, to honour emergency services personnel who have lost their lives in the course of duty. Three NSW SES members were recognised for giving the ultimate sacrifice, having died protecting others.
Charles Dick, from Ulladulla SES Unit, passed away in 1996 after falling from a tree whilst deployed to Hurstville.
Ian Bassam, of Bankstown SES Unit, passed away in 2010 whilst deployed to Ulladulla.
Troy Mooney, of St Georges Basin SES Unit, passed away following an illness contracted during floods in 2022.
NSW SES Commissioner Carlene York APM, also attended the service and said it was important to acknowledge the supreme sacrifices of our volunteers.
“The NSW SES is made up of special people who are willing to go to the aid of community members in need during emergencies,” she said.
“Today was an important day to honour their devotion to duty, and also support their family members during the most difficult of circumstances.”
Troy Mooney’s wife, Francine attended the service with her children and grandchildren, and said she was honoured and grateful to see Troy’s service recognised nationally.
Ms Mooney is also a member of the St George Basin SES unit and Goulburn
incident management team, and was deployed to Lismore and Ballina while Troy was responding to floods at St Georges Basin.
“He spent three days straight out in the cold and rain, working around St Georges Basin during the floods,” she said.
Ms Mooney continues to volunteer with the NSW SES, and is also in progress of joining the QLD SES.
“Troy and I originally joined the NSW SES together to help out our community. Troy just loved volunteering,” she said.
Troy’s name was added to the memorial today, while the other two members families received a commemorative medallion.
Carole Bassam said she joined the NSW SES with her husband Ian 18 years ago and still continues to serve.
“It was a beautiful ceremony, even after all these years,” she said.
“The support of our unit, and key people in the SES like chaplain Steve Hall help you get through it.
“I didn’t think I’d be able to continue volunteering after Ian passed away, but I found it was like my second family – the friendship and support makes it all worthwhile.
“He just kept going, and sadly caught pneumonia and just got worse and worse, but I had no idea how sick he was until he passed away.
“It is a sad and somber service, but also humbling to see his contribution recognised.”
Ms Mooney said the NSW SES had rallied around her since her husband passed away.
“I received a lot of support, particularly from Sharon Fox and Jackie Flynn at South East Zone, and also Wendy Bartley from Tweed Heads,” she said.
“I wouldn’t have coped without their help.”
“Ian loved the SES, and he would spend every spare moment he could volunteering.”
Ian had been a member of the Bankstown Unit for about five years before he passed away.
NSW SES Volunteers Association President Kim Davis said it was a significant day to honour the sacrifice made by members.
“It was fitting to see our volunteers who have tragically passed away be recognised at a national level,” she said.
“From the Governor General, through to agency commissioners all coming together to pause and pay tribute to the service of our volunteers is special.”
Farewell to NSW SES Senior Chaplain Mr. Steve Hall
AWARDS AND ACCOLADES
» 2008 Brisbane Storms
» 2009 Black Saturday fires
» 2010 - March FWR floods
» 2011 FWR floods, Qld floods, Cyclone Yasi, ICISF Baltimore, Black Angus Counter Terrorism Exercise
» 2012 - Feb/Mar floods, multi agency exercise
» 2013 The Rock
» 2015 Dungog floods
» 2016 AIPM
» 2017 Cyclone Debbie
» 2019/20 Fires
» 2020 Hawkesbury floods
» 2021 Lismore Floods
» 2022 Nthn Rivers Floods
» 2023 Western floods
In 2008 Murray Kear was appointed Director General (later to be designated as Commissioner) following Philip Macnamara’s retirement.
Murray followed Phil Macnamara’s lead in giving strong support to the chaplaincy and peer support programs. This coincided with a new system of funding for SES which provided significantly more income and made it possible to add new staff positions. One of these was the position of Senior Chaplain, which until then had been a volunteer position that I had filled, and now was to become a full time staff position.
Applications for this new role were called and a short list of names was drawn up. Those on the short list were then interviewed by Commissioner Kear, Gina Mamone and myself, and Rev. Steve Hall, who had been amongst the first of our volunteer chaplains to be appointed when the program began, was invited to become SES’s first full time Senior Chaplain. Rather than retiring from SES chaplaincy, I then offered to become the regional chaplain for Illawarra Southern Region.
Since his appointment Steve has worked diligently and effectively to give chaplaincy an even higher profile within the service. He has become a highly valued member of the Commissioner’s leadership team, providing pastoral care to SES staff members at State and Regional HQs, as well as facilitating
the development of volunteer regional chaplains, recruiting new chaplains and coordinating chaplaincy intervention.
The close working relationship with the CISP Peer Support program, headed up by Gina Mamone – now designated Manager of Counselling Services – continues, but with most of the
management of the chaplaincy program now being the responsibility of the Senior Chaplain. The task now ahead of us is to build on all that has happened to date, making the most of the lessons learnt and fine-tuning the program where possible to achieve an even better chaplaincy service.
Steve has always been there to support members and the Peer Support Team. You only have to call him and he will give advice, come and see members that need support or give you something to laugh about.
He married a member of our unit and his Vietnamese girl friend in our Muster room 6 years ago.
He went to many areas during the floods and bushfires to support members.
He has come to many Regional, Zone and State events and always has something to share with the members who are there.
Personally I have called him when I have needed emotional support when my daughter was very sick.
He was the chair of our Peer Support beacon committee and was able to have beacon updated to be able to use in CISP matters
Written by Robert Smith Initial Chaplain.
A Tribute to Steve Hall: Celebrating a Legacy of Compassion and Dedication
Since announcing the retirement of esteemed Senior Chaplain, Steve Hall, we have been overwhelmed with heartfelt testimonials and messages of positive praise. It is clear that Steve has touched countless lives during his tenure with the NSW SES, leaving an indelible mark on everyone he has encountered.
Steve’s compassion and dedication have been the cornerstones of his service. His empathetic approach and unwavering support have provided solace and strength to volunteers and community members alike. The testimonials we’ve received highlight the profound impact he has had on individuals facing challenging
times, illustrating the depth of his commitment to his role.
The outpouring of gratitude and admiration from colleagues & volunteers paints a vivid picture of a man whose presence has been a beacon of hope and comfort. From his tireless work during crises to his gentle guidance in quieter moments, Steve has been a steadfast pillar of support.
Many have shared personal stories of how Steve’s words and actions have made a significant difference in their lives. Volunteers recount moments when his encouragement gave them the strength to persevere, and community members speak of the reassurance they felt in
his presence. These stories are a testament to Steve’s ability to connect with people on a profound level, offering both practical assistance and emotional support.
As we prepare to bid farewell to Steve, it is evident that he will be genuinely missed. His unique ability to bring comfort and clarity in times of distress, coupled with his unwavering dedication, has made him an irreplaceable part of our team. While we celebrate his contributions and wish him the best in his retirement, we also acknowledge the significant void his departure will create.
Carlee Maccoll
Brian (‘Hori’) Howard AO MC ESM
Hori Howard AO MC ESM, the Director General of the NSWSES from 1989 to 2001, brought our organisation back to life from a period in the doldrums.
In 1989 the SES was subject to withering criticism by the Office for Public Management in the Premier’s Department. State Headquarters, the OPM concluded, had lost its way and in leadership terms had failed the volunteers. Reform was urgently needed. Howard took up that reform task. He focused on instilling a culture of preparedness in the organisation at large, planning and training in particular being given higher priorities than previously. He also increased the support given to the volunteer units. Today’s SES is built on the foundations he laid.
Born in Sydney in 1938 to Bill and Jessie Howard, his early life was conditioned by the work-related moves of his father, a police officer, to Majors Creek and Braidwood before the family returned to Sydney. Having excelled in the Cadets at high school he was advised to join the armed forces, which saw him enrol at the Royal Military College, Duntroon. This was the start of an illustrious 30-year army career.
Choosing the infantry over the artillery, Howard was by 1962 in Papua New Guinea with the Pacific Islands Regiment. This was followed by a stint on Okinawa with the US Marines, a posting with the Marines to Vietnam and then a return to Australia for a stint as a weapons instructor at Duntroon. Promoted Major in 1967, he returned to Vietnam in early 1968 for a year as a company commander in charge of a hundred men. Twice wounded, he fought in a big Tet Offensive battle at Ba-Ria, the capital of Phuoc Tuy. There he was awarded the Military Cross and the South Vietnamese Cross of Gallantry.
In 1966 Howard married Carmen, who he had met in PNG. They were to have two sons, Michael and Christopher. During the 1970s and 1980s Howard climbed the military ladder quickly. He had another stint in New Guinea; time with the Canadian Armed Forces Command and Staff College at Kingston, Ontario; postings to Woodside, South Australia and the Joint Services Staff
College in Canberra and, in 1978, to the British Army Staff College in Camberley, Surrey. Thereafter he filled the positions of Director of Infantry, in Canberra, Commander 6th Brigade Queensland and Director General Operations and Plans Army back in Canberra. In 1987 he was appointed Director General of the Natural Disasters Organisation (later Emergency Management Australia). During this posting, in which he was promoted Major General and became an Officer in the Order of Australia (AO), he was the military member of the International Peace Keeping Mission for Cambodia which met with Pol Pot and the rest of the Khmer Rouge leadership in Paris.
His rapid rise through the ranks of the Army speaks for itself. In 1989 he resigned, foregoing the chance of competing for the post of Chief of Army, and took up the position of Director NSW State Emergency Service. There as in previous postings he demanded high standards of those under him, mapped out a new trajectory
for the organisation and proved himself a highly capable agent of change.
There were many major flood and storm operations during Howard’s 11 years as DGSES, including the evacuation of virtually all of the 2500 residents of Nyngan when the town was flooded in 1990, the responses to the huge hailstorms that struck western Sydney in 1990, the northern suburbs in 1991 and the eastern suburbs in 1999. In the last of these events more than 20,000 dwellings were damaged in one of the costliest disasters in Australia’s history. There were very serious floods on the state’s north coast on NSW in 2001, and always the spectre of a disastrous flood on the Nepean-Hawkesbury river system for which much complex evacuation planning was done during his time.
There were also major operations in support of other agencies, including those that followed the Newcastle earthquake in 1989 and the Thredbo road collapse in 1997.
In 2001 Howard resigned as Director General of the SES but stayed on as Chair
of the State Emergency Management Committee which oversaw the planning activity of the state’s emergency management agencies. He chaired the Australian Council of State Emergency Services (ACSES), the Australian Emergency Management Volunteer Forum (AEMVF) and the National Flood Risk Advisory Group (NFRAG) and advised the government of Sri Lanka on the establishment of an emergency management structure for the nation. In a busy retirement, he maintained his links with the Army and the SES and forged ties with the Returned and Services League. He became the President of the RSL’s Austinmer sub-branch. He reinvigorated the NSWSES and greatly improved the accommodation, vehicles, equipment and clothing of the volunteers in the local units. He saw to it that the volunteers were treated better than they had been by state governments in earlier times. Highly intelligent, he saw problems quickly and just as quickly devised treatments for them.
Much respected by the volunteers and staff of the SES, he made a positive difference to its functioning and raised its public profile. He and the SES’s founding Director, Sir Ivan Dougherty, have been the outstanding leaders in the organisation’s almost 70-year history.
At a personal level, the man was famously direct in his language and demeanour. He was known for his ebullient, irrepressible nature, his wicked sense of humour and his disdain for political correctness. He referred to Pol Pot, the Cambodian tyrant, as “my mate Potty”. A larger-than-life character who worked hard and played hard, he would have been, as one SES staff member had it, “everybody’s candidate for the most unforgettable character they’d ever met”. He was teak tough, but he also cared deeply for his people.
Outside career and family, his passion was rugby union. He played the game until the age of 43 and coached army teams thereafter. On the field he was an uncompromising ball-carrier, eschewing the sidestep for running at and over opponents. He was a strong supporter of the Wallabies and the Waratahs and had clear views on playing methods, selections and the laws of rugby.
The name by which he was universally known had two possible origins. One was embedded in rugby and the other in the Army. Among his fellow officers in the Mess, ‘Horrie’ was a jocular shorthand for ‘Horrible’; in rugby circles the name came from the affectionate Maori word for mate, ‘Hori’. It was said in New Zealand that he played rugby “like a Hori”. This was a compliment. His preference for the ‘Maori sidestep’ summed up his style eloquently.
Carmen and his son Chris predeceased him. He leaves Michael, Michael’s wife Paula, Chris’s widow Melanie, four grandchildren and a strong legacy in the organisations he served.
Chas Keys (former Deputy Director General, NSWSES)
Hori was the man behind the formation of the National SES Volunteers Association and the NSW SES VA
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