Dealing with Conflict

WELCOME

Without conflict, teams and organizations do not grow. However, conflict should be viewed as a pragmatic development opportunity and not a destructive interaction to be avoided.

Learning the difference between affective (individual) and cognitive (issue) based conflict, this collaborative program provides the chance to analyze your own conflict handling style, understand why conflict happens, explore the five stages of conflict, and illuminate the skills required to defuse affective conflict by exploring the ‘amygdala hijack’ and deploying the ‘I statement’ philosophy.

This is a vILT session. vILT stands for Virtual Instructor Led Training – a highly interactive and participative learning event. This is not eLearning nor a Webinar, but a very engaging and active development process. Therefore, come to the session prepared to be involved in open discussions, work in breakout groups, do presentations, argue and debate with your cohort colleagues, be called on by name to contribute and , most importantly, learn something new and have some fun!

The session takes place using WebEx. Please see your calendar invitation for the link.

• Find a quiet and comfortable space – without interruptions or background noise and with a good internet connection

• Make sure you have a working microphone and speakers (or headset), and webcam

• Take opportunities offered to network and engage with  other participants

• Be ready to engage and respond openly to facilitators

• Log off from your emails and check your mobile is on silent

• Grab yourself a tea or coffee and enjoy the session!

PREPARE FOR THE SESSION

Dealing with Conflict