Listening in Leadership COURSE OUTLINE
WELCOME In today’s digital workplace, listening can be harder than ever. We are continuously inundated with waves of information battling for our attention. Just as you’re collecting your thoughts from one meeting, you’re heading straight into the next. Listening is one of the most powerful tools you possess as a leader. It helps you build trust and foster loyalty. It lets others know that they are important to you and that you value what they have to say. Fewer than two percent of all professionals have had formal training to improve their listening skills. This practice centers around engaging with your employees to the point of being fully immersed in what they have to say. Our goal is to understand. When we make active listening part of our everyday routine, we build trust, loyalty, and strong relationships.
YOUR JOURNEY STARTS HERE
© 2020 Starfish vILT
This is a vILT session. vILT stands for Virtual Instructor Led Training – a highly interactive and participative learning event. This is not eLearning nor a Webinar, but a very engaging and active development process. Therefore, come to the session prepared to be involved in open discussions, work in breakout groups, do presentations, argue and debate with your cohort colleagues, be called on by name to contribute and , most importantly, learn something new and have some fun!
The session takes place using WebEx. Click here to join. •
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Find a quiet and comfortable space – without interruptions or background noise and with a good internet connection Make sure you have a working microphone and speakers (or headset), and webcam Take opportunities offered to network and engage with other participants Be ready to engage and respond openly to facilitators Log off from your emails and check your mobile is on silent Grab yourself a tea or coffee and enjoy the session!
© 2020 Starfish vILT
vILT SESSION: Listening in Leadership Objectives of the Session: Leaders have access to more lines of communication than anybody else in an organization, however, paradoxically the information that flows to them can be suspect or compromised: warning signals are watered down; facts may be omitted; and data may be given a positive spin. It is the role of leadership to create a climate of candor where every member of every team has the right, duty, and permission to communicate information as they receive it up, down, and across the organization. This program explores the concept of radical candor in greater detail while examining the role every manager and leader has to create a climate of honest communication
© 2020 Starfish vILT
PREPARE FOR THE SESSION: Listening in Leadership
• Read the article: “Listening is an overlooked leadership tool” • Watch the video below:
© 2020 Starfish vILT