Attention Management Instructor Guide
TABLE OF CONTENTS Preface ..............................................................................................................................................5 What is Courseware? ................................................................................................................................ 5 How Do I Customize My Course? .............................................................................................................. 5 Materials Required ................................................................................................................................... 7 Maximizing Your Training Power .............................................................................................................. 7 Module One: Getting Started .............................................................................................................9 Housekeeping Items.................................................................................................................................. 9 The Parking Lot ....................................................................................................................................... 10 Workshop Objectives .............................................................................................................................. 10 Pre-Assignment Review.......................................................................................................................... 11 Action Plans and Evaluation Forms ........................................................................................................ 11 Module Two: Introduction to Attention Management....................................................................... 12 What Is Attention Management? ........................................................................................................... 12 Stop Thinking and Pay Attention! ........................................................................................................... 13 What Is Mushin? ..................................................................................................................................... 14 What is Xin Yi (Heart Minded)? .............................................................................................................. 14 Case Study............................................................................................................................................... 15 Module Two: Review Questions.............................................................................................................. 16 Module Three: Types of Attention .................................................................................................... 18 Focused Attention ................................................................................................................................... 18 Sustained Attention ................................................................................................................................ 19 Selective Attention .................................................................................................................................. 20 Alternating Attention.............................................................................................................................. 21 Attention CEO ......................................................................................................................................... 22
Attentional Blink ..................................................................................................................................... 23 Case Study............................................................................................................................................... 24 Module Three: Review Questions ........................................................................................................... 25 Module Four: Strategies for Goal Setting .......................................................................................... 28 Listening to Your Emotions ..................................................................................................................... 28 Prioritizing............................................................................................................................................... 29 Re-Gating ................................................................................................................................................ 30 Case Study............................................................................................................................................... 31 Module Four: Review Questions ............................................................................................................. 32 Module Five: Meditation .................................................................................................................. 33 Beta......................................................................................................................................................... 33 Alpha ....................................................................................................................................................... 33 Theta ....................................................................................................................................................... 33 Delta ....................................................................................................................................................... 34 Gamma ................................................................................................................................................... 34 Case Study............................................................................................................................................... 35 Module Five: Review Questions .............................................................................................................. 36 Module Six: Training Your Attention ................................................................................................. 38 Mushin .................................................................................................................................................... 38 Meditation .............................................................................................................................................. 39 Focus Execute.......................................................................................................................................... 39 Visualization ........................................................................................................................................... 40 Case Study............................................................................................................................................... 41 Module Six: Review Questions ................................................................................................................ 43 Module Seven: Attention Zones Model ............................................................................................. 45 Reactive Zone.......................................................................................................................................... 45
Proactive Zone ........................................................................................................................................ 45 Distracted Zone ....................................................................................................................................... 46 Wasteful Zone ......................................................................................................................................... 47 Case Study............................................................................................................................................... 48 Module Seven: Review Questions ........................................................................................................... 49 Module Eight: SMART Goals ............................................................................................................. 51 The Three P’s........................................................................................................................................... 51 The SMART Way ..................................................................................................................................... 51 Prioritizing............................................................................................................................................... 53 Evaluating and Adapting ........................................................................................................................ 54 Case Study............................................................................................................................................... 55 Module Eight: Review Questions ............................................................................................................ 56 Module Nine: Keeping Yourself Focused ........................................................................................... 58 The One Minute Rule .............................................................................................................................. 58 The Five Minute Rule .............................................................................................................................. 59 What to Do When You Feel Overwhelmed ............................................................................................. 59 Case Study............................................................................................................................................... 60 Module Nine: Review Questions ............................................................................................................. 61 Module Ten: Procrastination ............................................................................................................ 62 Why We Procrastinate ............................................................................................................................ 62 Nine Ways to Overcome Procrastination................................................................................................ 63 Eat That Frog .......................................................................................................................................... 65 Case Study............................................................................................................................................... 66 Module Ten: Review Questions .............................................................................................................. 67 Module Eleven: Prioritizing Your Time .............................................................................................. 68 The 80/20 Rule ........................................................................................................................................ 68
The Urgent / Important Matrix............................................................................................................... 69 Being Assertive ....................................................................................................................................... 70 Creating a Productivity Journal............................................................................................................... 71 The Glass Jar: Rocks, Pebbles, Sand and Water...................................................................................... 72 Case Study............................................................................................................................................... 73 Module Eleven: Review Questions .......................................................................................................... 74 Module Twelve: Wrapping Up .......................................................................................................... 76 Words from the Wise .............................................................................................................................. 76 Review of Parking Lot ............................................................................................................................. 76 Lessons Learned ...................................................................................................................................... 76 Completion of Action Plans and Evaluations .......................................................................................... 77
Learning is a treasure that will follow its owner everywhere. Chinese Proverb Preface What is Courseware? Welcome to Courseware.com, a completely new training experience! Our courseware packages offer you top-quality training materials that are customizable, user-friendly, educational, and fun. We provide your materials, materials for the student, PowerPoint slides, and a takehome reference sheet for the student. You simply need to prepare and train! Best of all, our courseware packages are created in Microsoft Office and can be opened using any version of Word and PowerPoint. (Most other word processing and presentation programs support these formats, too.) This means that you can customize the content, add your logo, change the color scheme, and easily print and e-mail training materials.
How Do I Customize My Course? Customizing your course is easy. To edit text, just click and type as you would with any document. This is particularly convenient if you want to add customized statistics for your region, special examples for your participants’ industry, or additional information. You can, of course, also use all of your word processor’s other features, including text formatting and editing tools (such as cutting and pasting). To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire table” and press OK.
(You will also want to perform this step if you add modules or move them around.)
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If you want to change the way text looks, you can format any piece of text any way you want. However, to make it easy, we have used styles so that you can update all the text at once. If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting. In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will then produce the Modify Style options window where you can set your preferred style options. For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would do:
Now, we can change our formatting and it will apply to all the headings in the document. For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by Courseware.com.
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Materials Required All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard or chalkboard instead.) We recommend that each participant have a copy of the Training Manual, and that you review each module before training to ensure you have any special materials required. Worksheets and handouts are included within a separate activities folder and can be reproduced and used where indicated. If you would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead of having individual worksheets. We recommend these additional materials for all workshops:
Laptop with projector, for PowerPoint slides
Quick Reference Sheets for students to take home
Timer or watch (separate from your laptop)
Masking tape
Blank paper
Maximizing Your Training Power We have just one more thing for you before you get started. Our company is built for trainers, by trainers, so we thought we would share some of our tips with you, to help you create an engaging, unforgettable experience for your participants.
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MAKE IT CUSTOMIZED. By tailoring each course to your participants, you will find that your results will increase a thousand-fold. o
Use examples, case studies, and stories that are relevant to the group.
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Identify whether your participants are strangers or whether they work together. Tailor your approach appropriately.
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Different people learn in different ways, so use different types of activities to balance it all out. (For example, some people learn by reading, while others learn by talking about it, while still others need a hands-on approach. For more information, we suggest Experiential Learning by David Kolb.)
MAKE IT FUN AND INTERACTIVE. Most people do not enjoy sitting and listening to someone else talk for hours at a time. Make use of the tips in this book and your own experience to keep your
participants engaged. Mix up the activities to include individual work, small group work, large group discussions, and mini-lectures. 
MAKE IT RELEVANT. Participants are much more receptive to learning if they understand why they are learning it and how they can apply it in their daily lives. Most importantly, they want to know how it will benefit them and make their lives easier. Take every opportunity to tie what you are teaching back to real life.
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KEEP AN OPEN MIND. Many trainers find that they learn something each time they teach a workshop. If you go into a training session with that attitude, you will find that there can be an amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it, and make the most of it in your workshops.
And now, time for the training!
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Genius is nothing but continued attention. Claude Adrien Helvetius Module One: Getting Started Welcome to the Attention Management workshop. A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Attention management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals.
Housekeeping Items Take a few moments to cover basic housekeeping items.
If you need an opening or a way to introduce the participants to each other, utilize the Icebreakers folder to begin or between breaks during the day.
Let participants know where they can find washrooms, break facilities, and fire exits.
Ask participants to turn off their cell phones or at least turn them to vibrate. If they must take a call, request that they do it outside.
Take this time to encourage the group to ask questions and make this an interactive workshop.
Write the words Respect, Confidentiality, and Practice on a piece of flip chart paper and tape it to the wall. Explain to participants that in order to get the most out of this workshop, we must all work together, listen to each other, explore new ideas, and make mistakes. After all, that’s how we learn!
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The Parking Lot Explain the concept of The Parking Lot to participants.
The Parking Lot is a visible place where you will “park” ideas that arise which are not on the agenda, may be off topic, or are better addressed outside of the program.
At the end of the session, we will review parked ideas and follow up, or make suggestions for your own investigation when you are back at work.
Suggestions for the trainer: 1. If you are working with a large group of participants, you may wish to nominate a recorder to park items as you are facilitating. 2. It’s a good idea to note the name of the contributor along with the parked item. 3. Items noted on the parking lot can be useful to you later as you plan future training sessions.
Workshop Objectives Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. At the end of this workshop, participants should be able to:
Define and understand attention management.
Identify different types of attention.
Create strategies for goals and SMART goals.
Be familiar with methods that focus attention.
Put an end to procrastination.
Learn how to prioritize time.
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Pre-Assignment Review The Pre-Assignment will allow you evaluate the attention management skills you already have along with the skills you need to develop. Understanding what skills you have and being able to communicate these skills clearly will increase your chances of being successful in your career. Answer the questions quickly and honestly. Do not over think your answers. Use the assessment to gauge which topics demand your immediate attention.
Action Plans and Evaluation Forms Pass out the participant action plans and course evaluation forms. They are located in the activities folder. Ask participants to fill these out throughout the day as they learn new things and have ideas on how to incorporate the things we discuss into their lives. The action plan uses the SMART system. This means that your goals must be Specific, Measurable, Attainable, Realistic, and Timely.
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Our thoughts create our reality – where we put our focus is the direction we tend to go. Peter McWilliams Module Two: Introduction to Attention Management Every company and every manager wants to increase productivity. Constant access to information and the expectations to do more with less is overwhelming the workforce. People are easily distracted at work. Attention management allows managers and employees to increase their productivity as well as their personal job satisfaction.
What Is Attention Management? Attention management increases the ability to focus attention and can be done at the individual and organizational level. Managers are encouraged to deal with their own attention problems before trying to influence employees in their organization. In order to understand attention management, people must be aware of where they focus most of their attention. Most experts divide attention into four different areas or zones. While the names change, the ideas are all the same. Four Areas of Attention:
Intentional: When working intentionally, people plan strategically and prioritize their activities.
Responsive: In this area people are responding to the world around them. They spend more time putting out fires than working intentionally.
Interrupted: People spend too much time answering messages and handling situations that interrupt their work.
Unproductive: This occurs when people waste time at work. Unless you are taking a scheduled break, checking Facebook and chatting is unproductive.
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Estimated Time
10 minutes
Topic Objective
Introduce attention management along with the four areas of attention. What Is Attention Management?
Topic Summary
This exercise allows participants to understand what area different activities fall under in the areas of attention.
Materials Required
Worksheet One: Attention
Planning Checklist
NONE
Recommended Activity
Complete the worksheet individually. Break into small groups and discuss your answers. Reunite with the class and review the topic.
Stories to Share
Ask the participants to share some of the situations they encounter on a routine basis that interrupt their schedules. You may want to begin by sharing some personal anecdotes.
Delivery Tips
Skip the large group conversation or the small group discussion if you need more time.
Review Questions
Attention management is useful at which levels?
Stop Thinking and Pay Attention! The advice “stop thinking� may seem counterintuitive to attention management. Many people, however, are over thinking everything and focused on the wrong ideas. When we constantly think we do not pay attention to what is really going on around us. Our feelings control how and what we think. If we think that something is boring, bad, or a waste of time, we tend to give it less attention. For example, people are less likely to pay attention during a meeting if they believe it will not be productive. The ability to pay attention allows people to better connect with the world around them, better process their emotions, and organize the way they process cognitively.
Estimated Time
10 minutes
Topic Objective
Relate how thinking can actually hinder the ability to pay attention.
Topic Summary
Stop Thinking and Pay Attention Thinking can cause people to focus on the past or future and miss things in
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the present. Materials Required
Handout One: Thinking
Planning Checklist
None
Recommended Activity
Meet with a partner and complete the handout. Discuss your reactions with the rest of the class. Share that scientists believe that attention can be trained. There is a link to an article below.
Stories to Share http://www.boston.com/news/education/higher/articles/2008/06/29/attent ion_class/?page=1 Delivery Tips
If you feel that you are short on time skip the class discussion, and review the topic.
Review Questions
How does thinking hinder attention?
What Is Mushin? Mushin is a Chinese term that loosely translates to “no mind.� The concept is used in training for different martial arts. A better way to understand Mushin might be to call it pure mind. Mushin requires people to reach an absence of conscious thought and emotion, which better enables individuals to focus on a task. Meditation is used to reach Mushin and as a result, better intuitive skills.
What is Xin Yi (Heart Minded)? Xin Yi is a centuries old martial arts used in China. While the fighting techniques may not be helpful when handling situations at the office, the strategies linking the mind and body are useful. Xin Yi involves the ideas of Six Harmonies that also appear in Kung Fu and other martial arts. The three internal harmonies connect the mind with will, energy, and power. Internal Harmonies 1. XIn and Yi: Connects the mind (Xin) with the heart or will (Yi). 2. Yi and Qi: Connects the will (Yi) with natural energy (Qi). 3. Qi and Li: Connects energy (Qi) with power (Li).
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Reaching the internal harmonies is usually done through moving meditation that links the mind and body. Estimated Time
10 minutes
Topic Objective
Outline Mushin and Xin Yi. What is Xin Yi?
Topic Summary Discuss the ways that meditation helps attention management. Materials Required
Flip chart/ Marker
Planning Checklist
None
Recommended Activity
Have the students consider situations when emotions and conscious thought hindered their abilities to react well. Write their responses on the flip chart. Ask the class how Mushin or Internal Harmony could improve these situations.
Stories to Share
Explain that meditation techniques are widely used in many industries to focus concentration. For example, NBA coach, Phil Jackson has taught many of the players he has coached meditation techniques.
Delivery Tips
Ask the class if anyone practices sitting or moving meditation. If so, participants can share techniques with the group.
Review Questions
What is Mushin?
Case Study Jesse worked in a company where his manager didn’t really seem to care about what was going on. Jesse tried to live with the idea that the company’s value and stocks were decreasing because of the manager. He thought of his manager as a lost cause and believed that there was nothing which could be done in order to get the manager on the right track. Jesse realized that his manager just didn’t pay attention. He decided to meet the manager and give him some friendly advice on what attention management is and what could be done to improve it. Jesse introduced his manager to the terms Mushin and Xin Yi. The company was soon making a comeback as the manager was open to the ideas and leaned more tips from Jesse.
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Module Two: Review Questions 1. What does the attention management increase? a) b) c) d)
The attention capacity Productivity The ability to focus attention Creativity
2. Find the term which is not related to an area of attention: a) b) c) d)
Responsive Continual Intentional Unproductive
3. What is the advantage of the intentional work? a) b) c) d)
Faster task execution Greater job devotion More energy for the activities Strategic planning and prioritizing activities
4. When does the unproductive attention area occur? a) b) c) d)
When a person works too slow When a person wastes time, for example: chatting in Facebook When a person works too hard When a person works without a motivation
5. What thinking problem relates to the lack of attention? a) b) c) d)
The lack of thinking Over thinking Narrow thinking Uncreative thinking
6. What controls how and what we think? a) b) c) d)
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Our attitudes Our mind Our feelings Our experience
7. What does the Chinese term “Mushin” mean? a) b) c) d)
“no heart” “no mind” “no problem” “no thinking”
8. What practice can be used for reaching the Mushin? a) b) c) d)
Meditation Sports Reading Sleeping
9. What kind of sport is Xin Yi? a) b) c) d)
Water sport Team sport Martial art Athletic discipline
10. Xin Yi can help us connect the will, energy and power with: a) b) c) d)
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Body Soul Mind Speech
The true art of memory is the art of attention.
Samuel Johnson Module Three: Types of Attention There are different types of attention that we all use to function in everyday life. Different types of attention are required for different situations. When attempting to manage attention, whether personal or organizational, it is essential to understand the different types of attention and how each type functions.
Focused Attention Focused attention is what most people would define as paying attention. This is the type of attention that concentrates on a single task and excludes everything else. This can be done while studying or working on a project. Focused attention is difficult to maintain because it is not a natural human state, and it operates on a physiological level. Constant focused attention actually makes people tired.
Estimated Time
10 minutes
Topic Objective
Define focused attention. Focused Attention
Topic Summary Understand focused attention and its limitations. Materials Required
Worksheet Two: Focused Attention
Planning Checklist
None
Recommended Activity
Complete the worksheet alone before discussing it with the large group.
Stories to Share
Remind participants of their school days. How long was it possible to study
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intently? Even the best students have limitations to their focus and need to unwind. While focused attention feels like the most productive type of attention, trying to sustain it leads to burn out and exhaustion. Delivery Tips
The participants can work on the exercise together.
Review Questions
Does focused attention come naturally?
Sustained Attention Sustained attention is the type of attention that people use to focus on a particular task that takes time. It is also called the attention span. For example, reading a book requires sustained attention. The brain uses sustained attention to process information and adapt to different situations. Problems with sustained attention occur when there are distractions that keep someone from completing the task at hand. Most people need to refocus and return to the task after 20 minutes. There are three stages of sustained attention. Three Stages: 1. Grab attention 2. Keep attention 3. End attention In order to sustain attention, it is important to remove distractions and occasionally refocus.
Estimated Time
10 minutes
Topic Objective
Define sustained attention and its stages. Sustained Attention
Topic Summary Use the exercise to understand sustained attention. Materials Required
Worksheet Three: Sustained Attention
Planning Checklist
None
Recommended Activity
Complete the worksheet individually and discuss your answers with the class.
Stories to Share
Remind students that a person’s attention span is roughly 20 minutes, and
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refocusing is important in order to prevent mistakes. Share a personal or humorous story about a task that would have gone smoother if you had taken time to regroup. Delivery Tips
Work on the exercise as a large group to save time.
Review Questions
What inhibits sustained attention?
Selective Attention Selective attention is what people use when they pay attention to a single stimulus in a complex setting. Having a conversation in a crowded restaurant is an example of selective attention. It is not possible to pay attention to every stimulus that surrounds us. The ability to filter out background noise and focus on one object or message is essential when we are consistently bombarded with information. The drawback to selective attention occurs when people disregard what is happening around them. Selective attention can be manipulated. Marketing experts, for example, attempt to link their advertising messages to their customers’ interests. They do this with the hope of grabbing the selective attention of people.
Estimated Time
10 minutes
Topic Objective
Understand the definition of selective attention. Selective Attention
Topic Summary Realize how and when we use selective attention. Materials Required
Worksheet Four: Selective Attention
Planning Checklist
None
Recommended Activity
Complete the exercise individually. Discuss the exercise as a group.
Stories to Share
Remind students that selective attention does have a disadvantage. Use one or both of the videos in the article below to illustrate selective attention. http://www.indyposted.com/32613/invisible-gorilla-test
Delivery Tips
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Skip either the small or large group discussion if time is running short.
Review Questions
What is an example of selective attention?
Alternating Attention Occasionally people need to perform two tasks that require different cognitive abilities at the same time. These situations require alternating attention. An example of this would be taking notes during a lecture. In order to use alternating attention, the mind needs to be flexible and move between one task and another seamlessly. Alternating attention means that the work on each task is quick and accurate as the brain transitions.
Estimated Time
10 minutes
Topic Objective
Explain alternating attention. Alternating Attention
Topic Summary Compare alternating attention with other types of attention. Materials Required
Worksheet Five: Types of Attention
Planning Checklist
None
Recommended Activity
Complete the worksheet alone. Review your answers with the class.
Stories to Share
Explain the importance of being able to use alternate attention. Using the link below, share some of the exercises that help improve this type of attention. http://www.angiomaalliance.org/pages.aspx?content=83
Delivery Tips
If you need more time, go around the room and ask for volunteers to answer the questions.
Review Questions
What is an example of alternating attention?
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Attention CEO CEOs guide the direction of their companies. The attention of a CEO will determine the attention management of an organization. CEOs must focus the attention of their employees in ways to drive business and move the company in the right direction. Modern CEOs are faced with the dilemma of attracting and keeping employee attention. Understanding the different types of attention and implementing attention management techniques will allow CEOs to motivate employees towards greater success. In order to accomplish this, CEOs must focus their expectations of internal and external attention.
Internal attention: Paying attention to internal procedures.
External attention: Focusing on objects outside the organization.
Estimated Time
10 minutes
Topic Objective
Explain Attention CEO Attention CEO
Topic Summary
The exercise shows the importance of CEOs with regard to attention management.
Materials Required
Worksheet Six: CEOs
Planning Checklist
None
Recommended Activity
Complete the worksheet and discuss your answers with the class.
Stories to Share
Point out that CEOs set the tone for attention management. If a company is not worth the CEO’s attention, why will employees give it theirs? Use the example below or another one to make your point. http://www.engadget.com/2010/02/04/tesla-motors-ceo-does-not-devotehis-full-time-and-attention-to-tesla/
Delivery Tips
Skip the group discussion if you need to save time.
Review Questions
Where do CEOs need to focus their attention?
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Attentional Blink Attentional blink was first defined in the 1990s. Vision is a key part of attention. Rapid, serial visual presentations show that when people focus on two targets in succession in a visual series, they are likely to miss the second target. This occurs when the second target appears 200 to 500 milliseconds after the first target. Research shows that strong emotions related to the targets make them easier to locate. Meditation is also shown to reduce the errors associated with attentional blink.
Estimated Time
10 minutes
Topic Objective
Explain Attentional Blink. Attentional Blink
Topic Summary Share how visual perception and attention are related. Materials Required
Computer
Planning Checklist
Find examples of different optical illusions and create a PowerPoint slide to show them.
Recommended Activity
Just like selective attention, attentional blink problems are related to visual stimuli and attention. Show the slide of optical illusions to illustrate that we cannot always rely on sight to provide us with the most accurate information.
Stories to Share
Use the attentional blink example from the link below to illustrate the concept. http://www.youtube.com/watch?v=MH6ZSfhdIuM Search for optical illusions online. Here is a link to get started.
Delivery Tips http://www.eyetricks.com/illusions.htm Review Questions
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What is attentional blink?
Case Study Ryan attended a few classes on attention management where he learned some useful information. With these new skills he easily applied them in certain aspects of his life. Unfortunately, Ryan lacked strong skills in selective attention. He had challenges in paying attention to a single objective in a complex setting. At work, Ryan is always around people who are talking, so paying attention on a single subject and ignoring everything else challenged him. Regardless of this, his utilized the skills that he improved through the classes. He was able to increase his focus and attention skills which helped him overcome some shortcomings. Through hard work, Ryan instructed his friends not to disturb him while he was working on a certain task. With practice, Ryan managed to improve his selective attention and improve his overall performance.
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Module Three: Review Questions 1. Why is focused attention difficult to maintain? a) b) c) d)
Because of the external influences Because it cannot be controlled Because it is physically tiring Because it is not a natural human state
2. What level does the focused attention operates on? a) b) c) d)
Physical Physiological Psychological Psychosocial
3. What is not one of the stages of the sustained attention? a) b) c) d)
Grab attention Expand attention End attention Keep attention
4. What causes the problems with the sustained attention? a) b) c) d)
Distractions Internal factors Emotions Laziness
5. What is essential for maintenance of the selective attention? a) b) c) d)
Trying to absorb all the information Trying to focus on one object or message Letting things happen naturally Trying to remember everything as a whole
6. Marketing experts relate their advertising messages to their customers’: a) b) c) d)
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Interests Age Education Habits
7. Find a situation that requires alternating attention: a) b) c) d)
Reading a book Taking notes during a lecture Watching a movie Writing a report
8. What will determine the attention management of an organization? a) b) c) d)
The employee’s attention The working habits of individuals The working habits of CEO The attention of CEO
9. CEOs have to focus on: a) b) c) d)
Internal and external attention Individual and collective attention Physical and psychical attention Employer’s and employee’s attention
10. What sense is considered to be the key part of the attention? a) b) c) d)
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Touch Hearing Vision Smell
END OF FREE PREVIEW FULL WORKSHOP AVAILABLE EXCLUSIVELY AT:
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