Digital Citizenship Instructor Guide
TABLE OF CONTENTS Preface ..............................................................................................................................................7 What is Courseware? ................................................................................................................................ 7 How Do I Customize My Course? .............................................................................................................. 7 Materials Required ................................................................................................................................... 9 Maximizing Your Training Power .............................................................................................................. 9 Module One: Getting Started ........................................................................................................... 11 Housekeeping Items................................................................................................................................ 11 The Parking Lot ....................................................................................................................................... 12 Workshop Objectives .............................................................................................................................. 12 Module Two: What Is Digital Citizenship? ......................................................................................... 13 What Is Digital Citizenship? .................................................................................................................... 13 Engaging with Others ............................................................................................................................. 14 It’s a Moving Target................................................................................................................................ 15 Belonging to a Community ..................................................................................................................... 16 Case Study............................................................................................................................................... 17 Module Two: Review Questions.............................................................................................................. 18 Module Three: Being a Good Citizen ................................................................................................. 20 Build It Up ............................................................................................................................................... 20 Real World Influences ............................................................................................................................. 21 Use Technology Appropriately ................................................................................................................ 22 The Golden Rule ...................................................................................................................................... 23 Case Study............................................................................................................................................... 23 Module Three: Review Questions ........................................................................................................... 25
Module Four: Best Practices for Sharing ........................................................................................... 28 Digital Footprints .................................................................................................................................... 28 Personal and Work Lives ......................................................................................................................... 29 Stop and Think Before You Post .............................................................................................................. 30 Do Not Overshare ................................................................................................................................... 31 Case Study............................................................................................................................................... 32 Module Four: Review Questions ............................................................................................................. 33 Module Five: Networking and Personal Branding (I) .......................................................................... 36 Personal Branding................................................................................................................................... 36 Be Yourself .............................................................................................................................................. 37 Social Networking ................................................................................................................................... 38 If You Share It, Expect Everyone to See It ............................................................................................... 39 Case Study............................................................................................................................................... 39 Module Five: Review Questions .............................................................................................................. 41 Module Six: Networking and Personal Branding (II)........................................................................... 44 Introduce Colleagues .............................................................................................................................. 44 Volunteer to Help Others ........................................................................................................................ 45 Blog ......................................................................................................................................................... 46 Guard Your Reputation ........................................................................................................................... 47 Case Study............................................................................................................................................... 48 Module Six: Review Questions ................................................................................................................ 49 Module Seven: Digital Security and Safety (I) .................................................................................... 52 Don’t Trust Anyone You Don’t Know ...................................................................................................... 52 Enable 2-Step Verification Processes ...................................................................................................... 53 Public Wi-Fi ............................................................................................................................................. 54 Public Computers .................................................................................................................................... 55
Case Study............................................................................................................................................... 56 Module Seven: Review Questions ........................................................................................................... 57 Module Eight: Digital Security and Safety (II) .................................................................................... 60 Email and Attachments .......................................................................................................................... 60 Password Rules ....................................................................................................................................... 61 Back Up Your Files................................................................................................................................... 62 Update Your Software ............................................................................................................................ 63 Case Study............................................................................................................................................... 64 Module Eight: Review Questions ............................................................................................................ 65 Module Nine: Dealing with the Dark side .......................................................................................... 68 See It, Report It ....................................................................................................................................... 68 Bullying and Harassment ........................................................................................................................ 69 Trolling .................................................................................................................................................... 70 Shared Something You Shouldn’t Have?................................................................................................. 71 Case Study............................................................................................................................................... 72 Module Nine: Review Questions ............................................................................................................. 73 Module Ten: Digital Etiquette (I) ...................................................................................................... 76 Respect and Tone.................................................................................................................................... 76 Speak Up, Not Out .................................................................................................................................. 77 Topics to Avoid........................................................................................................................................ 78 Keep Private Messages Private ............................................................................................................... 79 Case Study............................................................................................................................................... 80 Module Ten: Review Questions .............................................................................................................. 81 Module Eleven: Digital Etiquette (II) ................................................................................................. 84 Educate Yourself ..................................................................................................................................... 84 Information Processing ........................................................................................................................... 85
Internet Boldness .................................................................................................................................... 86 Permission to Share ................................................................................................................................ 87 Case Study............................................................................................................................................... 88 Module Eleven: Review Questions .......................................................................................................... 89 Module Twelve: Wrapping Up .......................................................................................................... 92 Words from the Wise .............................................................................................................................. 92 Review of Parking Lot ............................................................................................................................. 92 Lessons Learned ...................................................................................................................................... 92 Completion of Action Plans and Evaluations .......................................................................................... 93
A passive and ignorant citizenry will never gain a sustainable world. Andrew Gaines Preface What is Courseware? Welcome to Courseware.com, a completely new training experience! Our courseware packages offer you top-quality training materials that are customizable, user-friendly, educational, and fun. We provide your materials, materials for the student, PowerPoint slides, and a take-home reference sheet for the student. You simply need to prepare and train! Best of all, our courseware packages are created in Microsoft Office and can be opened using any version of Word and PowerPoint. (Most other word processing and presentation programs support these formats, too.) This means that you can customize the content, add your logo, change the color scheme, and easily print and e-mail training materials.
How Do I Customize My Course? Customizing your course is easy. To edit text, just click and type as you would with any document. This is particularly convenient if you want to add customized statistics for your region, special examples for your participants’ industry, or additional information. You can, of course, also use all of your word processor’s other features, including text formatting and editing tools (such as cutting and pasting). To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire table” and press OK.
(You will also want to perform this step if you add modules or move them around.) Page 7
If you want to change the way text looks, you can format any piece of text any way you want. However, to make it easy, we have used styles so that you can update all the text at once. If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting. In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will then produce the Modify Style options window where you can set your preferred style options. For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would do:
Now, we can change our formatting and it will apply to all the headings in the document. For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by Courseware.com.
Page 8
Materials Required All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard or chalkboard instead.) We recommend that each participant have a copy of the Training Manual, and that you review each module before training to ensure you have any special materials required. Worksheets and handouts are included within a separate activities folder and can be reproduced and used where indicated. If you would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead of having individual worksheets. We recommend these additional materials for all workshops:
Laptop with projector, for PowerPoint slides
Quick Reference Sheets for students to take home
Timer or watch (separate from your laptop)
Masking tape
Blank paper
Maximizing Your Training Power We have just one more thing for you before you get started. Our company is built for trainers, by trainers, so we thought we would share some of our tips with you, to help you create an engaging, unforgettable experience for your participants.
Page 9
Make it customized. By tailoring each course to your participants, you will find that your results will increase a thousand-fold. o
Use examples, case studies, and stories that are relevant to the group.
o
Identify whether your participants are strangers or whether they work together. Tailor your approach appropriately.
o
Different people learn in different ways, so use different types of activities to balance it all out. (For example, some people learn by reading, while others learn by talking about it, while still others need a hands-on approach. For more information, we suggest Experiential Learning by David Kolb.)

Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk for hours at a time. Make use of the tips in this book and your own experience to keep your participants engaged. Mix up the activities to include individual work, small group work, large group discussions, and mini-lectures.

Make it relevant. Participants are much more receptive to learning if they understand why they are learning it and how they can apply it in their daily lives. Most importantly, they want to know how it will benefit them and make their lives easier. Take every opportunity to tie what you are teaching back to real life.

Keep an open mind. Many trainers find that they learn something each time they teach a workshop. If you go into a training session with that attitude, you will find that there can be an amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it, and make the most of it in your workshops.
And now, time for the training!
Page 10
I am a citizen of the world. Diogenes Module One: Getting Started The Internet has changed the way that people connect, communicate, and conduct business. The digital age has provided many benefits, but it does have a downside. Given the sheer volume of digital information that we send and receive each day, it is important to learn basic citizenship skills. These skills will help prevent missteps and keep your digital relationships running smoothly.
Housekeeping Items Take a few moments to cover basic housekeeping items.
If you need an opening or a way to introduce the participants to each other, utilize the Icebreakers folder to begin or between breaks during the day.
Let participants know where they can find washrooms, break facilities, and fire exits.
Ask participants to turn off their cell phones or at least turn them to vibrate. If they must take a call, request that they do it outside.
Take this time to encourage the group to ask questions and make this an interactive workshop.
Write the words Respect, Confidentiality, and Practice on a piece of flip chart paper and tape it to the wall. Explain to participants that in order to get the most out of this workshop, we must all work together, listen to each other, explore new ideas, and make mistakes. After all, that’s how we learn!
Page 11
The Parking Lot Explain the concept of The Parking Lot to participants.
The Parking Lot is a visible place where you will “park” ideas that arise which are not on the agenda, may be off topic, or are better addressed outside of the program.
At the end of the session, we will review parked ideas and follow up, or make suggestions for your own investigation when you are back at work.
Suggestions for the trainer: 1. If you are working with a large group of participants, you may wish to nominate a recorder to park items as you are facilitating. 2. It’s a good idea to note the name of the contributor along with the parked item. 3. Items noted on the parking lot can be useful to you later as you plan future training sessions.
Workshop Objectives Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today. At the end of this workshop, participants should be able to:
Define digital citizenship.
Use technology appropriately.
Use social networking to create your brand.
Protect your reputation online.
Practice safe use of technology.
Understand digital etiquette.
Page 12
If you don’t understand digital communication you’re at a disadvantage. Bob Parsons
Module Two: What Is Digital Citizenship? Mike Ribble defines digital citizenship as using technology responsibly and appropriately. Anyone who interacts regularly online automatically becomes a digital citizen. Like any other community, digital citizenship requires members to behave in a mature and civil manner. Good citizens ensure that digital users have safe and pleasurable experiences.
What Is Digital Citizenship? Digital citizens all belong to the digital society, and they need to adhere to the norms and rules have been established. There are nine elements that people experience when they interact online. These interactions define what occurs in digital citizenship.
Nine Normal Elements:
Page 13
Access – Citizens have different levels of access. Full access should be a goal of citizenship. Commerce – Buying and selling online is increasing, and consumers need to be aware of what the purchase and the legality of their purchases. Communication – There are numerous ways to communicate online, and citizens need to make wise decisions in what and how they communicate. Literacy – Technological literacy requires people to keep up with digital changes. Etiquette – Citizenship comes with a responsibility to follow etiquette when communicating with others. Law – Citizens have a responsibility to behave ethically and be aware of laws governing them.
Rights and Responsibilities – The rights of users are shared equally. These rights come with responsibilities. Health and wellness – Physical and psychological issues can occur when ergonomics and other problems are not addressed. Security – Citizens must take action to protect their information online
Estimated Time
5 minutes
Topic Objective
Introduce locations. What Is Digital Citizenship
Topic Summary Discuss citizenship Materials Required
Flipchart/board and marker
Planning Checklist
None
Recommended Activity
List elements on the flipchart/board. Have participants discuss their experiences with each and create a list of optimal choices for each.
Stories to Share
Share any personal or relevant stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
What should citizens adhere to?
Engaging with Others Digital media allows us to communicate, collaborate, learn, and share online. When engaging with others online, it is important to behave as though they are in the room with you.
Tips to Engage:
Page 14
Be patient – Build relationships slowly. Aggressive attempts at communication can make people uncomfortable. Dialogue – Ask and answer questions to begin discussions. Share sparingly – It is important to share information, but be careful not to spam people. Maintain relationships – Build new friendships, but be sure to pay attention to existing relationships.
Be respectful – Unless you are video chatting, it is difficult to convey tone. If you are not sure if something is respectful, do not type or say it.
Estimated Time
10 minutes
Topic Objective
Introduce risks. Engaging with Others
Topic Summary Discuss setting up locations. Materials Required
01-Engage
Planning Checklist
None
Recommended Activity
Complete the worksheet individually. Share your answers with the rest of the class.
Stories to Share
Share any personal relevant stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
How should you participate when trying to engage online?
It’s a Moving Target Our digital lives are constantly evolving. The changes in technology are rapidly occurring, and our lives are shifting at a great pace. Over the past few decades, technology has changed the way we work, shop, and communicate. Social media is relatively new, but it is an integral part of society. As technology changes, the way we interact change along with it. It is imperative that we pay attention as our tools change in order to remain relevant in our work and social lives. The target of technology is constantly changing, and we need to change with it.
Estimated Time
7 minutes
Topic Objective
Introduce the role of technology. It’s a Moving Target
Topic Summary Discuss changes in technology.
Page 15
Materials Required
Flipchart/board and marker
Planning Checklist
None
Recommended Activity
As a group, discuss how technology has changed in your work and personal lives. List the changes on the flipchart/board.
Stories to Share
Share any personal, relevant stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
What is constantly evolving?
Belonging to a Community The ability to communicate is easy, inexpensive, and instantaneous in a digital world. Distance no longer limits our communication.
Methods of communication:
Text FaceTime Email Social media Instant messaging
Because communication is essential to any community, the digital world can help improve communities. Digital citizens are citizens of the Internet, and they are citizens of their personal and professional communities. When you are part of any community, you have a responsibility to communicate respectfully and expand relationships. Invest in your digital relationships with your time and interest. Remember that it takes time for a strong community to develop.
Estimated Time
9 minutes
Topic Objective
Introduce the concept of community. Practice
Topic Summary Practice being part of a community.
Page 16
Materials Required
02-Communication
Planning Checklist
None
Recommended Activity
Complete the worksheet individually. Share your answers with the rest of the class.
Stories to Share
Share any personal, relevant stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
What are different methods of communication?
Case Study Delia was determined to improve her online presence and improve her networking skills. She decided to send updates about her company twice a day. After a week, she noticed a decline in comments and responses. After speaking with a friend, Delia learned that she shared so much information that people began to ignore her posts.
Estimated Time
5 minutes
Topic Objective
Outline the What Is Digital Citizenship case study. Case study
Topic Summary Discuss the importance of communication in community. Materials Required
None
Planning Checklist
None
Recommended Activity
Discuss the outcome of the case study. What should Delia have done differently?
Stories to Share
Share any personal, relevant stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
Why did Delia share so much?
Page 17
Module Two: Review Questions 1. What requires people to keep up with changes in technology? a) b) c) d)
Etiquette Literacy Law Access
Literacy is important to digital citizenship. This requires people to keep up with changes in technology. 2. What affects physical health? a) b) c) d)
Access Security Literacy Ergonomics
Health is affected by technology. Using improper ergonomics will negatively affect health. 3. How should relationships be built online? a) b) c) d)
Slowly Aggressively Quickly It does not matter
Being too quick or aggressive may scare people away. 4. What will help build a dialogue? a) b) c) d)
Catering Timing Ask questions Questions
It is important to develop dialogues. This requires asking and answering questions. 5. What has technology Not changed? a) Dialogue b) Work c) Shopping d) Communication Technology has changed the way that we work, shop, and communicate. Page 18
6. What new technology has become an integral part of society? a) b) c) d)
Virtual office Email Voicemail Social media
Social media is a relatively new technology, but it is integral to society. 7. What does Not limit communication? a) b) c) d)
Technology Distance Time Nothing
Technology has made communication easier and more accessible. With the right technology, distance does not limit communication. 8. What does not apply to digital citizenship? a) b) c) d)
Internet citizenship Personal community Phone conversations Professional community
Digital citizenship applies to the broad term and the communities that develop on personal and professional levels. 9. How many times did Delia update? a) b) c) d)
Once a day Twice a day Once a week Twice a week
Delia wanted to communicate regularly. She posted updates twice a day. 10. How long before Delia noticed a drop in comments? a) b) c) d)
One day Two weeks One week Two days
Delia noticed a decline in comments. This occurred after one week.
Page 19
If a man be gracious and courteous to strangers, it shows he is a citizen of the world. Francis Bacon Module Three: Being a Good Citizen Being a good citizen is important both online and off. The rules of citizenship for each are similar. When using digital technology, remember to be positive and helpful, and apply what works in real life in the digital realm. If you try to be a good person, your path to becoming a good digital citizen will be much easier.
Build It Up Your tone will define your digital presence. No matter the content that you produce or communication you make, it is essential that you attempt to remain positive. Build up your community, and avoid negativity. Positive content generates more traffic than negative content. This is because people will share positive content with their friends and family, which grows your community. You will draw people to you if they feel that you are able to help them. Provide useful information and tips. Invite people to ask questions, and develop a respectful dialogue. This cements relationships and leads to repeat viewings and communication. When are a good digital citizen, you encourage good citizenship in others.
Estimated Time
10 minutes
Topic Objective
Introduce tone for content. Build It Up
Topic Summary Practice building it up.
Page 20
Materials Required
03-Build Up
Planning Checklist
None
Recommended Activity
Complete the worksheet individually. Share your answers with the rest of the class.
Stories to Share
Share any personal, relevant stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
What will define your digital presence?
Real World Influences Real world influences are useful when examining your digital citizenship. If you are a good citizen in real life, you will be a good digital citizen. Consider what makes a good public citizen. Examples include participation, civility, meeting responsibilities, and obeying laws. Translate your real world ideas into your conduct online. This will guide you and prevent you from making unnecessary mistakes in your online conduct.
Estimated Time
7 minutes
Topic Objective
Introduce the influence of real world influence Real World Influences
Topic Summary Consider real world citizenship. Materials Required
Flipchart/board and marker
Planning Checklist
None
Recommended Activity
Brainstorm a list of behaviors that define good citizenship. List these on the flipchart/board. Discuss how they translate to online behavior.
Stories to Share
Share any personal, relevant stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
What improves your chances of becoming a good digital citizen?
Page 21
Use Technology Appropriately Technology needs to be used responsibly. All activity needs to be both legal and ethical. How you use technology will depend on where you are and what you are doing. For example, it is unethical to download and play games on your computer at work, but it is perfectly acceptable to do so at home. You should also be careful with any technology that you borrow from your friends. If you use something that does not belong to you, avoid unapproved downloads, rude communication, and any questionable activity. There are basic rules and laws that govern digital citizenship. For example, the Internet is not free. Using a neighbor’s connection is not only illegal; it is inconsiderate because it slows the Internet speed for paying customers. Additionally, you should avoid pirated software, music, movies, etc. These downloads are illegal, and some questionable websites increase your chance of contracting a computer virus. If you are question whether an action is ethical or legal, play it safe and don’t do it.
Estimated Time
7 minutes
Topic Objective
Introduce the appropriate use of technology. Use Technology Appropriately
Topic Summary Discuss using technology inappropriately/ Materials Required
Flipchart/board and marker
Planning Checklist
None
Recommended Activity
Have the group share instances of technology use that they considered illegal or unethical. List these on the flipchart, and label them illegal, unethical, or both.
Stories to Share
Share any personal, relevant stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
What should digital activity be?
Page 22
The Golden Rule Treating others the way that you would like to be treated is the golden rule. This should be applied in all areas of life, including your digital life. You need to treat yourself and others with respect. This does not mean that you are dishonest or weak. It simply means that you remain civil in your interactions with other people. Do not communicate in a way that you would consider rude or disrespectful as the receiver. Obeying the golden rule sounds easy, but many problems occur because this rule is ignored. Think before you communicate; do not act out of emotion.
Estimated Time
7 minutes
Topic Objective
Introduce the golden rule. Common Issues
Topic Summary Consider the golden rule. Materials Required
Flipchart/board and marker
Planning Checklist
None
Recommended Activity
Have everyone take a minute to consider conflicts that they could have avoided by following the golden rule. Ask the class to share motivations for violating the golden rule. List theses on the board/flipchart.
Stories to Share
Share any personal, relevant stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
What is the golden rule?
Case Study Thomas decided to increase his productivity. He read an article that said short, frequent breaks were good for focus and productivity. He set an alarm so that he would remember to take a break every hour so he could take a break with an online computer game. By the end of the week, he realized that he was less productive that before. When he looked back at the time he spent working, Thomas realized that his breaks were lasting 20 minutes to an hour.
Page 23
Estimated Time
5 minutes
Topic Objective
Outline the Being a Good Citizen case study. Case Study
Topic Summary Discuss the ethics of Thomas’s behavior. Materials Required
None
Planning Checklist
None
Recommended Activity
Discuss the outcome of the case study. What would be a better alternative for taking breaks?
Stories to Share
Share any personal relevant stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
What gave Thomas the idea?
Page 24
Module Three: Review Questions 1. Which content is shared the most? a) b) c) d)
Positive Negative New Funny
Positive content generates more traffic. It is shared more often. 2. What cements relationships online? a) b) c) d)
Tips Tone Dialogue Positive content
It is important to invite questions. This creates a dialogue, which cements relationships. 3. What translates into your digital citizenship? a) b) c) d)
Nothing Real world citizenship Family history Technology
Real world citizenship translates into online citizenship. 4. What is Not an example of good citizenship? a) b) c) d)
Participation Civility Responsibility Slide show
Participation, civility, and responsibility are examples of citizenship roles. 5. Which of the following is not illegal? a) b) c) d)
Pirated videos Downloading games at work Using another person’s Internet All of the above
Downloading games at work is unethical. It is, however, legal.
Page 25
6. What will increase the risk of a virus? a) b) c) d)
Nothing Computer games Working Questionable website
Questionable activity puts a computer at risk. Logging onto questionable websites increases the risk of a virus. 7. How should you treat yourself and others? a) b) c) d)
With respect With interest With indifference Differently
The golden rule demands respect. You should treat yourself and others with respect. 8. What should you avoid to maintain the golden rule? a) b) c) d)
Acting out of logic Acting out of respect Acting out of emotion Nothing
The golden rule demands respect. This is easier when people do not act out of emotion. 9. How often did Thomas take a break? a) b) c) d)
Each hour Every 30 minutes Every 20 minutes Every day
Thomas set the alarm to take a break every hour. He did not time his breaks. 10. What happened after a week? a) b) c) d)
Productivity was sporadic Productivity remained the same Productivity increased Productivity dropped
The productivity decreased because Thomas spent too much time playing a game.
Page 26
END OF FREE PREVIEW FULL WORKSHOP AVAILABLE EXCLUSIVELY AT:
Page 27