Millennial Onboarding
Module One: Getting Started
Taking time to customize the onboarding process for millennial employees helps promote employee retention and ensures that millennials are properly socialized into the workplace.
If you’re an employer, you want to hire an employee that will do their job, not do your bidding. Jeffrey Jones
Workshop Objectives
Define onboarding
Create an onboarding process
Develop action plans
Module Two: Purpose of Onboarding
Employee loyalty begins with employer loyalty. Harvey Mackay
Onboarding is one of the most important investments organizations make in their employees. A sound onboarding process not only gathers the necessary paperwork from a new hire, but socializes them into the workplace and the job.
Start Up Costs
40 Billion
Significant investmen t
Promote retention
Employee Anxiety Helps to alleviate employee anxiety Normal to feel some anxiety Help the employee feel comfortable
Employee Turnover Important to the onboarding process First 90 days Anxious or uncertain about expectations
Realistic Expectations Key opportunity Alleviate anxiety Help socialize new hires
Case Study Marisol was hired into an entry-level job at a major firm Her manager handed her a large stack of paperwork
She was unsure what she was expected to do
She wondered if she would ever get the hang of this new job.
Module Two: Review Questions 1.Which of the following is true on onboarding? a)It is complete in a new hire’s first day b)It is a relatively small organizational investment c)It has no impact on employee retention d)It is one of the most significant financial investments organizations make 2. About how much do organizations spend each year in onboarding new hires? a)$40 million b)$40 billion c) $100 billion d)$25 billion
Module Two: Review Questions 3.Which of the following is true of employee turnover? a)The first 90 days are a critical time in determining turnover b)Many employees decide to leave a job within the first 6 weeks c) Sound onboarding can help limit employee turnover d)All of the above 4.Which of the following is not a realistic expectation of onboarding? a)It will help promote employee retention b)It will help new hires become comfortable in the job c) It will eliminate new hire turnover d)It will help alleviate new hire anxiety
Module Two: Review Questions 5.A sound onboarding process can last up to how long? a)8 hours b)180 days c) 5 days d)45 days 6.Which is true of onboarding? a)It helps employees understand expectations for the job b)It involves a manager both giving and receiving feedback c) It helps integrate the new hire into the organization d)All of the above
Module Two: Review Questions 7.Which of the following is true of employee anxiety? a)It is a normal part of starting a new job b)It shows that the employee is unqualified c) It naturally goes away with time d)All of the above 8.Employee anxiety contributes to which of the following? a)Productivity b)Collegiality c) Motivation d)Turnover
Module Two: Review Questions 9.What best describes Marisol at the end of her first work day? a)Anxious b)Comfortable c) Relaxed d)Excited 10.Which of the following is true of the onboarding process Marisol experienced? a)She was not given realistic expectations b)She was not given feedback c) She was not made to feel welcome d)All of the above
Module Two: Review Questions 1.Which of the following is true on onboarding? a)It is complete in a new hire’s first day b)It is a relatively small organizational investment c)It has no impact on employee retention d)It is one of the most significant financial investments organizations make Onboarding is one of the most significant financial investments organizations make in their employees. When employees leave the organization, the organization loses that investment. 2.About how much do organizations spend each year in onboarding new hires? a)$40 million b)$40 billion c) $100 billion d)$25 billion According to the Society for Human Resource Managers, organizations spend about $40 billion per year on onboarding costs. This represents one of the most significant expenditures they make on employees.
Module Two: Review Questions 3.Which of the following is true of employee turnover? a)The first 90 days are a critical time in determining turnover b)Many employees decide to leave a job within the first 6 weeks c) Sound onboarding can help limit employee turnover d)All of the above Many employees decide to leave a job within the first 6 weeks, and the first 90 days is a critical time in employee retention. A sound onboarding process can help promote employee retention. 4.Which of the following is not a realistic expectation of onboarding? a)It will help promote employee retention b)It will help new hires become comfortable in the job c) It will eliminate new hire turnover d)It will help alleviate new hire anxiety No onboarding process can eliminate all employee turnover, but a sound onboarding process can limit such turnover among new hires. It can also alleviate employee anxiety by helping new hires feel comfortable in the job, which can help promote retention.
Module Two: Review Questions 5.A sound onboarding process can last up to how long? a)8 hours b)180 days c) 5 days d)45 days The onboarding process is continuous, and can often last up to 180 days into a new hire’s tenure with the organization. It should never be thought of as a one-time event. 6.Which is true of onboarding? a)It helps employees understand expectations for the job b)It involves a manager both giving and receiving feedback c) It helps integrate the new hire into the organization d)All of the above Onboarding is more than just orientation. It is a continuous process of giving and receiving feedback, integrating the new hire into the organization, and helping the employee understand expectations for the job.
Module Two: Review Questions 7.Which of the following is true of employee anxiety? a)It is a normal part of starting a new job b)It shows that the employee is unqualified c) It naturally goes away with time d)All of the above Anxiety is a normal part of starting a new job, even if the employee has done similar work before. A solid onboarding process helps to alleviate employee anxiety. 8.Employee anxiety contributes to which of the following? a)Productivity b)Collegiality c) Motivation d)Turnover Employee anxiety can contribute to turnover if it is not addressed. This is why one of the key goals of onboarding is to help alleviate new hire anxiety.
Module Two: Review Questions 9.What best describes Marisol at the end of her first work day? a)Anxious b)Comfortable c) Relaxed d)Excited Marisol was experiencing significant anxiety at the end of her first day on her new job. She was uncertain about whether she would ever understand her new job. 10.Which of the following is true of the onboarding process Marisol experienced? a)She was not given realistic expectations b)She was not given feedback c) She was not made to feel welcome d)All of the above The onboarding process Marisol experienced did not lay out realistic expectations. It also did not make her feel welcome, as she was not introduced to coworkers and was left alone much of the day. Her manager’s unavailability meant she also did not get feedback.
Module Three: Introduction
A quality onboarding process goes beyond just new employee orientation -- it supports employees as they grow comfortable in the job and the organization.
Employees who believe that management is concerned about them as a whole person are more productive, more satisfied, more fulfilled. Yo-Yo Ma
Why Onboarding?
Helps socialize Address new hire needs Promote retention
Importance of Onboarding Sets the tone Integrate new hires Improve morale and productivity
Making Employees Feel Welcome
Introduce the new hire Have their workstation set up Ensure that the new hire has someone to eat lunch with
First Day Checklist Greet and welcome the new hire Going over the new hire’s job description Giving the new hire a tour
Case Study Kenya began a new job at a large firm Pearl gave Kenya a tour of the office
She introduced Kenya to the coworkers in the neighboring cubicles
Kenya felt like she was settling in nicely
Module Three: Review Questions 1.What does a sound onboarding process improve? a)Employee comfort with duties b)Employee retention c)Productivity d)All of the above 2.The main goal of onboarding is to __________________. a)Cover all legal requirements of hiring b)Increase productivity c) Socialize the new hire to the workplace d)Improve the bottom line
Module Three: Review Questions 3.Which of the following is a benefit of a continuous onboarding process? a)It allows employees to seek help as new needs or questions arise b)All of these c) It allows the manager to provide feedback as the employee settles in d)It allows for the employee’s changing needs 4.Onboarding should be what? a)Brief b)Efficient c) Impersonal d)Continuous
Module Three: Review Questions 5.Which of the following is not likely to make an employee feel welcome? a)Being greeted by her manager on her first day b)An empty workstation c) Being introduced to the people who work near her d)Being given a tour of the office 6.Making an employee feel welcome on his first day does all but which of the following? a)Alleviates anxiety b)Begins to integrate him into the team environment c) Orients the new hire to the work space d)Reduces onboarding costs
Module Three: Review Questions 7. Why is a first day checklist helpful? a)It ensures that the manager covers everything that the employee needs to know b)It provides a list of the basic issues an employee needs to get through her first day c) It ensures that onboarding is consistent across new hires d)All of the above 8. Which of the following should be included on the first day checklist? a)Greeting the employee b)Giving the employee a tour of the space c) Going over the employee’s offer letter d)Introducing the employee to team members and supervisors
Module Three: Review Questions 9.Which of the following best describes how Kenya felt at the end of her first day? a)Anxious b)Welcome c) Unwelcome d)Angry 10.Which of the following aspects of the onboarding process helped Kenya feel welcome? a)Having her workspace set up b)Having lunch with others c) Being introduced to her team members d)All of the above
Module Three: Review Questions 1.What does a sound onboarding process improve? a)Employee comfort with duties b)Employee retention c)Productivity d)All of the above A sound onboarding process improves many areas of the workplace. Sound onboarding improves employee comfort with duties, which in turn promotes retention and productivity. 2.The main goal of onboarding is to __________________. a)Cover all legal requirements of hiring b)Increase productivity c) Socialize the new hire to the workplace d)Improve the bottom line The main goal of the onboarding process is to socialize the new hire to the workplace. Onboarding not only takes care of policy and procedure requirements, but integrates the new hire into the workplace.
Module Three: Review Questions 3.Which of the following is a benefit of a continuous onboarding process? a)It allows employees to seek help as new needs or questions arise b)All of these c) It allows the manager to provide feedback as the employee settles in d)It allows for the employee’s changing needs A continuous onboarding process accounts for the fact that an employee’s needs will change as he or she settles into a job, and thus new questions may arise. Continuous onboarding also allows for the manager to give and receive feedback. 4.Onboarding should be what? a)Brief b)Efficient c) Impersonal d)Continuous Onboarding should be continuous for the new hire’s first 90 to 180 days. A sound onboarding process is also personal, allowing for the employee’s individual needs and questions.
Module Three: Review Questions 5.Which of the following is not likely to make an employee feel welcome? a)Being greeted by her manager on her first day b)An empty workstation c) Being introduced to the people who work near her d)Being given a tour of the office One important component of the onboarding process is making the employee feel welcome. Greeting her, giving her a tour, introducing her to others, and ensuring that her workstation is set up and stocked are all ways to make an employee feel welcome. 6.Making an employee feel welcome on his first day does all but which of the following? a)Alleviates anxiety b)Begins to integrate him into the team environment c) Orients the new hire to the work space d)Reduces onboarding costs Making a new hire feel welcome is a key part of the first day. Welcoming a new employee begins to integrate him or her into the work environment, orients him or her to the space, and helps alleviate anxiety.
Module Three: Review Questions 7. Why is a first day checklist helpful? a)It ensures that the manager covers everything that the employee needs to know b)It provides a list of the basic issues an employee needs to get through her first day c) It ensures that onboarding is consistent across new hires d)All of the above A first day checklist is helpful for both managers and new hires. A first day checklist ensures that the employee has all the information she needs to navigate her first day, provides a guide for managers or others who are beginning the onboarding process, and ensures that onboarding is consistent across employees. 8. Which of the following should be included on the first day checklist? a)Greeting the employee b)Giving the employee a tour of the space c) Going over the employee’s offer letter d)Introducing the employee to team members and supervisors The first day checklist should involve greeting the employee, giving him or her a tour of the space, and introducing him or her to team members, direct reports, and supervisors. The offer letter should be discussed pre-arrival.
Module Three: Review Questions 9.Which of the following best describes how Kenya felt at the end of her first day? a)Anxious b)Welcome c) Unwelcome d)Angry Kenya’s manager helped her feel welcome on her first day. The onboarding process at their organization takes several steps to help new hires feel welcome on their first day. 10.Which of the following aspects of the onboarding process helped Kenya feel welcome? a)Having her workspace set up b)Having lunch with others c) Being introduced to her team members d)All of the above All of these steps helped Kenya to welcome. Pearl took several measures, from ensuring that Kenya had the necessary supplies to making sure she wasn’t on her own for lunch, to make Kenya feel welcome on her first day.