Social Learning
Module One: Getting Started
To know oneself is to study oneself in action with another person. Bruce Lee
By fully understanding the process of social learning, it is possible to enhance both social and learning skills to reap the full benefits of any social learning situation.
Workshop Objectives
Define and use social learning
Identify social learning tools
Practice being a role model
Module Two: Setting the Right Group Dynamic (I) Leaders have a responsibility to establish a strong foundation in groups. Setting the right dynamics in communication, collaboration, and sharing will improve the success of the group and enhance social learning.
The path to greatness is along with others. Baltasar Gracian
Communicating Positive and respectful
Open and honest
Adjust your style
Give feedback immediately
Collaborating
Listen carefully Ask questions Commit to the group
Sharing of Best Practices
Social network sites Blogs Newsletters
Refining Ideas Brainstorm Narrow a topic Ask questions
Case Study Devon was leading a team tasked with finding a way to recreate the company’s brand He asked members to brainstorm and refine strategies
Devon immediately dismissed any comments that conflicted with his ideas At the end of the week, he was complaining that he might as well finish the project himself
Module Two: Review Questions 1.When should feedback be given? a)Immediately b)Only at set times c)At the end of the day d)At the beginning of the day 2.What type of communication helps facilitate idea sharing? a)Closed b)Direct c) Open d)All types
Module Two: Review Questions 3.What should be expected in collaboration? a)Teamwork b)Diversity c) Homogeneous teams d)Nothing 4.What should be the focus of when collaborating? a)Ego b)Personal growth c) Gaining skills d)Group success
Module Two: Review Questions 5.Who should share best practices? a)All members b)Leaders c) Top members d)Researchers 6.What is Not a method used to identify and share best practices? a)Meetings b)Blogs c) Newsletters d)Brainstorming
Module Two: Review Questions 7.How often should feedback be given? a)Daily b)Constantly c) Weekly d)It does not matter 8.What is the first step to refining ideas? a)Ask questions b)Narrow topics c) Brainstorming d)Build community
Module Two: Review Questions 9.On which day did the participants drop their participation? a)First b)Third c) Second d)A week
10.How long before Devon complained about the group? a)First b)Third c) Second d)A week
Module Two: Review Questions 1.When should feedback be given? a)Immediately b)Only at set times c)At the end of the day d)At the beginning of the day Feedback should be given immediately. This is a necessary part of open communication, and it helps keep an open dialogue. 2. What type of communication helps facilitate idea sharing? a)Closed b)Direct c) Open d)All types Open communication creates a dialogue. This is the type of communication that facilitates the sharing of ideas.
Module Two: Review Questions 3.What should be expected in collaboration? a)Teamwork b)Diversity c) Homogeneous teams d)Nothing Collaborating will bring diverse groups of people together. The diverse peoples and ideas should be embraced. 4.What should be the focus of when collaborating? a)Ego b)Personal growth c) Gaining skills d)Group success Collaboration may be connected with learning new skills. The focus, however, should be on group success.
Module Two: Review Questions 5.Who should share best practices? a)All members b)Leaders c) Top members d)Researchers The best practices of all people should be shared. This should not be limited to those in leadership. 6.What is Not a method used to identify and share best practices? a)Meetings b)Blogs c) Newsletters d)Brainstorming Brainstorming is a useful tool, but the other answers are effective at sharing best practices.
Module Two: Review Questions 7.How often should feedback be given? a)Daily b)Constantly c) Weekly d)It does not matter Feedback needs to be constant. This provides the information necessary to create change. 8.What is the first step to refining ideas? a)Ask questions b)Narrow topics c) Brainstorming d)Build community Brainstorming generates ideas. These ideas are refined through asking questions and narrowing topics.
Module Two: Review Questions 9.On which day did the participants drop their participation? a)First b)Third c) Second d)A week Devon ignored ideas the first two days. Participation began to fall on the third day. 10.How long before Devon complained about the group? a)First b)Third c) Second d)A week Problems began on the first day, and they progressed. By the end of the week Devon was complaining about the team.
Module Three: Setting the Right Group Dynamic (II) There are always pros and cons to social learning. The diversity and differences that make a group strong will also cause friction in social settings. Effective groups will address these issues as they develop and manage to keep the communication civil. Knowing how to create a diverse and respectful social learning group will make the experience more efficient.
The same dynamics that support performance also support behavioral change. Katzenbach & Smith
Diversity Builds Knowledge
Skills
Backgrounds
Strengths
Social Interactions Listen to other people Stay civil Make requests Appreciate people
People Are Different
Personality clashes Competition for promotions Competition for work
Dealing with Difficult People
Refuse to participat e
Offer assistance
Remove them
Case Study Mitchell is taking a training course at his company One of his peers does not believe that he needs any training He argues with the instructor, and refuses to do any assigned work. The entire class suffered because one person chose to be disruptive
Module Three: Review Questions 1.What makes a team stronger? a)Diversity b)Time c)Culture d)Nothing 2.What should the focus of diversity be? a)Age b)Culture c) Skills d)Academics
Module Three: Review Questions 3.What needs to be expressed in a civil manner? a)Negative feelings b)Positive and negative feelings c) Positive feelings d)Nothing 4.What can improve social interactions? a)Participation b)Civility c) Punishment d)Training
Module Three: Review Questions 5.Choose the con of people being unique. a)Challenges people b)Personality clashes c) Provides synergy d)All of the above 6.Choose the benefit of people being unique. a)Personality clashes b)Competition for work c) Competition for promotion d)Challenges people
Module Three: Review Questions 7.What should be done if an individual is actively aggressive? a)Remove the participant b)Not take it personally c) Discover the reason for the behavior d)Nothing 8.Someone who does not participate are showing which type of resistance? a)Neutral b)Passive c) Active d)None of the above
Module Three: Review Questions 9.Who addressed the problem group member? a)Leader b)Mitchell c) A peer d)No one 10.What was the response to Mitchell? a)He was ignored b)Agreement c) Verbal abuse d)There was no response
Module Three: Review Questions 1.What makes a team stronger? a)Diversity b)Time c)Culture d)Nothing Diversity is useful in a team. This makes a team stronger. Lack of diversity weakens a team. 2.What should the focus of diversity be? a)Age b)Culture c) Skills d)Academics The focus of team building in diversity should be the team. The focus needs to be on skills that will benefit the group.
Module Three: Review Questions 3.What needs to be expressed in a civil manner? a)Negative feelings b)Positive and negative feelings c) Positive feelings d)Nothing It is important to express all feelings in a civil manner. This includes positive and negative feelings. 4.What can improve social interactions? a)Participation b)Civility c) Punishment d)Training Sometimes people do not have effective social skills. Social skills training will help people who need it.
Module Three: Review Questions 5.Choose the con of people being unique. a)Challenges people b)Personality clashes c) Provides synergy d)All of the above Personality clashes are a con of unique groups. The other answers are pros of the situation. 6.Choose the benefit of people being unique. a)Personality clashes b)Competition for work c) Competition for promotion d)Challenges people A group of unique individuals will challenge each other to grow. The other answers are the cons of working with unique individuals.
Module Three: Review Questions 7. What should be done if an individual is actively aggressive? a)Remove the participant b)Not take it personally c) Discover the reason for the behavior d)Nothing Aggressive participants need to be handled carefully. If they become too aggressive, they should be removed from the group. 8. Someone who does not participate are showing which type of resistance? a)Neutral b)Passive c) Active d)None of the above People will actively or passively resist. Passive resistance includes disinterest or refusing to participate.
Module Three: Review Questions 9. Who addressed the problem group member? a)Leader b)Mitchell c) A peer d)No one Mitchell’s peer caused problems in the group. Mitchell addressed the problem. 10.What was the response to Mitchell? a)He was ignored b)Agreement c) Verbal abuse d)There was no response Mitchell tried to address the problem in class. This resulted in verbal abuse.