Work-Life Balance Instructor Guide
TABLE OF CONTENTS Preface ..............................................................................................................................................5 What is Courseware? ................................................................................................................................ 5 How Do I Customize My Course? .............................................................................................................. 5 Materials Required ................................................................................................................................... 7 Maximizing Your Training Power .............................................................................................................. 7 Module One: Getting Started .............................................................................................................9 Housekeeping Items.................................................................................................................................. 9 The Parking Lot ....................................................................................................................................... 10 Workshop Objectives .............................................................................................................................. 10 Pre-Assignment Review .......................................................................................................................... 11 Action Plans and Evaluation Forms ........................................................................................................ 11 Module Two: Benefits of a Healthy Balance ...................................................................................... 12 Why It’s Important.................................................................................................................................. 12 Increased Productivity ............................................................................................................................ 13 Improved Mental and Physical Health.................................................................................................... 15 Increased Morale .................................................................................................................................... 16 Case Study............................................................................................................................................... 17 Module Two: Review Questions.............................................................................................................. 18 Module Three: Signs of an Imbalance ............................................................................................... 20 Health Risks ............................................................................................................................................ 20 Absenteeism ........................................................................................................................................... 21 Burnout ................................................................................................................................................... 22 Stress....................................................................................................................................................... 23
Case Study............................................................................................................................................... 24 Module Three: Review Questions ........................................................................................................... 25 Module Four: Employer Resources ................................................................................................... 28 Offer More Employee Control ................................................................................................................. 28 Ask Employees for Suggestions............................................................................................................... 29 Employee Assistance Program (EAP) ...................................................................................................... 30 Reward Your Staff ................................................................................................................................... 31 Case Study............................................................................................................................................... 32 Module Four: Review Questions ............................................................................................................. 33 Module Five: Tips in Time Management ........................................................................................... 35 The Urgent/Important Matrix ................................................................................................................ 35 Learn to Say No....................................................................................................................................... 37 Stay Flexible ............................................................................................................................................ 37 80/20 Rule............................................................................................................................................... 38 Case Study............................................................................................................................................... 39 Module Five: Review Questions .............................................................................................................. 40 Module Six: Goal Setting .................................................................................................................. 42 The Three Ps............................................................................................................................................ 42 SMART Goals .......................................................................................................................................... 43 Visualization ........................................................................................................................................... 44 Prioritizing Your Goals ............................................................................................................................ 45 Case Study............................................................................................................................................... 46 Module Six: Review Questions ................................................................................................................ 47 Module Seven: Optional Ways to Work ............................................................................................ 49 Telecommuting ....................................................................................................................................... 49 Job Sharing.............................................................................................................................................. 50
Job Redesign ........................................................................................................................................... 52 Flex Time ................................................................................................................................................. 53 Case Study............................................................................................................................................... 54 Module Seven: Review Questions ........................................................................................................... 55 Module Eight: At Work..................................................................................................................... 57 Leave Home Stress at Home ................................................................................................................... 57 Break up Large Tasks .............................................................................................................................. 58 Delegate.................................................................................................................................................. 59 Set Accurate Goals .................................................................................................................................. 60 Case Study............................................................................................................................................... 61 Module Eight: Review Questions ............................................................................................................ 62 Module Nine: At Home .................................................................................................................... 64 Leave Work Stress at Work ..................................................................................................................... 64 Turn Your Phone Off ............................................................................................................................... 65 Take Some “Me� Time ............................................................................................................................ 66 Maintain Your Boundaries ...................................................................................................................... 67 Case Study............................................................................................................................................... 68 Module Nine: Review Questions ............................................................................................................. 69 Module Ten: Stress Management ..................................................................................................... 71 Exercise ................................................................................................................................................... 71 Eating Well.............................................................................................................................................. 72 Getting Enough Sleep ............................................................................................................................. 73 Self-Assessment ...................................................................................................................................... 74 Case Study............................................................................................................................................... 75 Module Ten: Review Questions .............................................................................................................. 76 Module Eleven: Working in a Home Office ........................................................................................ 78
Setting Up a Home Office ....................................................................................................................... 78 Setting Boundaries.................................................................................................................................. 79 Dealing with Distractions........................................................................................................................ 80 Make a Schedule and Stick to It .............................................................................................................. 81 Case Study............................................................................................................................................... 82 Module Eleven: Review Questions .......................................................................................................... 83 Module Twelve: Wrapping Up .......................................................................................................... 85 Words from the Wise .............................................................................................................................. 85 Review of Parking Lot ............................................................................................................................. 85 Lessons Learned ...................................................................................................................................... 85 Completion of Action Plans and Evaluations .......................................................................................... 86
When people go to work, they shouldn't have to leave their hearts at home. Betty Bender
Preface What is Courseware? Welcome to Courseware.com, a completely new training experience! Our courseware packages offer you top-quality training materials that are customizable, user-friendly, educational, and fun. We provide your materials, materials for the student, PowerPoint slides, and a takehome reference sheet for the student. You simply need to prepare and train! Best of all, our courseware packages are created in Microsoft Office and can be opened using any version of Word and PowerPoint. (Most other word processing and presentation programs support these formats, too.) This means that you can customize the content, add your logo, change the color scheme, and easily print and e-mail training materials.
How Do I Customize My Course? Customizing your course is easy. To edit text, just click and type as you would with any document. This is particularly convenient if you want to add customized statistics for your region, special examples for your participants’ industry, or additional information. You can, of course, also use all of your word processor’s other features, including text formatting and editing tools (such as cutting and pasting). To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire table” and press OK.
(You will also want to perform this step if you add modules or move them around.) Page 5
If you want to change the way text looks, you can format any piece of text any way you want. However, to make it easy, we have used styles so that you can update all the text at once. If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting. In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will then produce the Modify Style options window where you can set your preferred style options. For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would do:
Now, we can change our formatting and it will apply to all the headings in the document. For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by Courseware.com.
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Materials Required All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard or chalkboard instead.) We recommend that each participant have a copy of the Training Manual, and that you review each module before training to ensure you have any special materials required. Worksheets and handouts are included within a separate activities folder and can be reproduced and used where indicated. If you would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead of having individual worksheets. We recommend these additional materials for all workshops:
Laptop with projector, for PowerPoint slides
Quick Reference Sheets for students to take home
Timer or watch (separate from your laptop)
Masking tape
Blank paper
Maximizing Your Training Power We have just one more thing for you before you get started. Our company is built for trainers, by trainers, so we thought we would share some of our tips with you, to help you create an engaging, unforgettable experience for your participants.
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Make it customized. By tailoring each course to your participants, you will find that your results will increase a thousand-fold. o
Use examples, case studies, and stories that are relevant to the group.
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Identify whether your participants are strangers or whether they work together. Tailor your approach appropriately.
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Different people learn in different ways, so use different types of activities to balance it all out. (For example, some people learn by reading, while others learn by talking about it, while still others need a hands-on approach. For more information, we suggest Experiential Learning by David Kolb.)
Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk for hours at a time. Make use of the tips in this book and your own experience to keep your
participants engaged. Mix up the activities to include individual work, small group work, large group discussions, and mini-lectures. 
Make it relevant. Participants are much more receptive to learning if they understand why they are learning it and how they can apply it in their daily lives. Most importantly, they want to know how it will benefit them and make their lives easier. Take every opportunity to tie what you are teaching back to real life.
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Keep an open mind. Many trainers find that they learn something each time they teach a workshop. If you go into a training session with that attitude, you will find that there can be an amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it, and make the most of it in your workshops.
And now, time for the training!
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I’ve learned that you can’t have everything and do everything at the same time. Oprah Winfrey
Module One: Getting Started Welcome to the Work-Life Balance workshop. Work- life balance is essential to combat stress, ensuring both individual and company success. The stress associated with unbalanced lifestyles is costly; it damages productivity and increases individual health risks. Employees who have the tools to balance their professional and personal lives are happier, healthier, and more productive. In addition to improving performance, many younger employees place a high value on work-life balance. Companies that include work-life balance as part of their culture will be able to better attract qualified candidates.
Housekeeping Items Take a few moments to cover basic housekeeping items.
If you need an opening or a way to introduce the participants to each other, utilize the Icebreakers folder to begin or between breaks during the day.
Let participants know where they can find washrooms, break facilities, and fire exits.
Ask participants to turn off their cell phones or at least turn them to vibrate. If they must take a call, request that they do it outside.
Take this time to encourage the group to ask questions and make this an interactive workshop.
Write the words Respect, Confidentiality, and Practice on a piece of flip chart paper and tape it to the wall. Explain to participants that in order to get the most out of this workshop, we must all work together, listen to each other, explore new ideas, and make mistakes. After all, that’s how we learn!
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The Parking Lot Explain the concept of The Parking Lot to participants.
The Parking Lot is a visible place where you will “park” ideas that arise which are not on the agenda, may be off topic, or are better addressed outside of the program.
At the end of the session, we will review parked ideas and follow up, or make suggestions for your own investigation when you are back at work.
Suggestions for the trainer: 1. If you are working with a large group of participants, you may wish to nominate a recorder to park items as you are facilitating. 2. It’s a good idea to note the name of the contributor along with the parked item. 3. Items noted on the parking lot can be useful to you later as you plan future training sessions.
Workshop Objectives Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.
Explain the benefits of work life balance.
Recognize the signs of an unbalanced life.
Identify employer resources for a balanced lifestyle.
Improve time management and goal setting.
Use the most effective work methods for you.
Create balance at work and at home.
Manage stress.
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Pre-Assignment Review The purpose of the Pre-Assignment is to get participants thinking about their current set of -------------------------- skills. You will also find a Pre-Assignment handout in the Activities folder. What would you consider the three biggest challenges in obtaining a good Worklife Balance? 1. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 2. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 3. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
Action Plans and Evaluation Forms Pass out the participant action plans and course evaluation forms. They are located in the activities folder. Ask participants to fill these out throughout the day as they learn new things and have ideas on how to incorporate the things we discuss into their lives. The action plan uses the SMART system. This means that your goals must be Specific, Measurable, Attainable, Realistic, and Timely.
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Happiness is not a matter of intensity but of Balance and Order and Rhythm and Harmony. Thomas Merton Module Two: Benefits of a Healthy Balance Understanding the benefits of a healthy balanced life will motivate anyone to make necessary changes. Balance will improve the lives of individual employees as well as the company culture. Learning the basics of work-life balance will also increase employee productivity, health, and morale.
Why It’s Important A healthy balance between work and home should be a priority for everyone. Implementing proper work-life balance offers many important benefits. There are, however, many hazards linked with an unbalanced work and home life. Risks
Poor health: Working long hours without taking time to relax will take its toll on health.
Unresolved conflict: A lack of balance can create conflicts at work and at home.
Poor performance: Taking on too much responsibility will lead to exhaustion and cause performance to suffer.
Financial loss: The impact on health and productivity takes a financial toll on both individual employees and organizations.
Benefits
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Fulfillment: People who successfully implement work life balance improve their sense of fulfillment at work and at home.
Health: A healthy work life balance decreases the risk of heart disease and other health problems.
Greater productivity: Being relaxed and well rested increases productivity and improves work performance.
Stronger relationships: Personal and professional relationships are strengthened and conflicts are avoided when there is work life balance.
Estimated Time
10 minutes
Topic Objective
Introduce why work life balance is important. Why It’s Important
Topic Summary Weigh the risks of not implementing work-life balance against its benefits. Materials Required
Flipchart/ Marker
Planning Checklist
None
Recommended Activity
Go around the room and ask participants to think of specific examples for each risk and benefit listed in the module. They do not need to be personal stories. List a few of these examples on the flipchart.
Stories to Share
Share a personal story about how you have benefited from work-life balance.
Delivery Tips
You may want to provide the first example to give participants an idea about the exercise.
Review Questions
What increases fulfillment?
Increased Productivity While it may seem counterintuitive, work-life balance can actually increase productivity. While it is true that overtime will initially increase production, the surge only lasts a few weeks before taking a destructive toll on productivity. In fact, working long hours for an extended time period will lead to exhaustion and unhealthy habits that decrease productivity. Shorter work hours will actually increase productivity in the long-term. Additionally, studies show that people who take short, frequent breaks are more productive than people who only take a single break or work all day. Most people recommend taking a few minutes each hour to regroup. Page 13
Ways to increase productivity:
Take healthy breaks: You should take time to refresh yourself. Try stretching, walking, or meditating throughout the day. This will also improve your health and overall wellbeing.
Take enjoyable breaks: A recent study by Don J.Q. Chen and Vivien K.G Lim of the National University of Singapore discovered that taking a few moments to surf the internet and mentally change gears actually increases productivity. This fun activity increases productivity by nine percent.
Take time off: Working to the point of burnout is not productive or healthy. Do not lose vacation days, even if you have to spread them out. Studies show that people who take their vacations are much more productive than those who do not.
Estimated Time
10 minutes
Topic Objective
Explain how work-life balance increases productivity. Increased Productivity
Topic Summary This exercise examines the importance of breaks and productivity. Materials Required
01- Breaks
Planning Checklist
None
Recommended Activity
Complete the worksheet individually, and break into small groups. Discuss the topic with others in your small group. Review as a class.
Stories to Share
Tell a personal story about how you benefited from taking breaks or taking time off.
Delivery Tips
If you feel that you are short on time, skip the small group discussion.
Review Questions
What does working overtime actually do?
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Improved Mental and Physical Health It is common knowledge that stress is directly linked to different diseases. Numerous surveys have discovered that work is a leading cause of stress related illness and injury, such as stroke, heart disease, and mental breakdowns. A balanced life will improve both physical and mental health. How to Improve Health 
Awareness: A balanced lifestyle increases personal awareness, allow individuals to identify potential health problems early.
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Lifestyle: A balanced lifestyle automatically improves health. It encourages healthy choices and helps develop the body and the mind.
Estimated Time
10 minutes
Topic Objective
Explain the effect of balance on mental and physical health. Improved Mental and Physical Health
Topic Summary
This exercise allows students to understand the connection between health and balance.
Materials Required
02-Health
Planning Checklist
None
Recommended Activity
Complete the worksheet individually, and break into small groups. Review as a class.
Stories to Share
Share a cautionary tale about the health risks associated with an unbalanced lifestyle.
Delivery Tips
If you feel that you are short on time, skip the small group discussion.
Review Questions
How does the awareness of work life balance affect health?
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Increased Morale Work life balance is an effective tool to increase morale and improve company culture. Employees seek out companies that support healthy work life balance. The only factor more important than balance to job seekers is compensation. According to several surveys, work-life balance improves happiness and overall job satisfaction. Additionally, employees are more invested in companies that support their work-life balance. Work- life balance typically translates to employees who work harder and are more productive.
Estimated Time
10 minutes
Topic Objective
Reinforce the connection between balance and morale. Increased Morale
Topic Summary
The discussion will highlight the connection between work-life balance and morale.
Materials Required
Flip chart/ Marker
Planning Checklist
None
Recommended Activity
Ask the class to consider companies they have worked for, or observed, that had the worst employee morale. Ask them to identify common characteristics, such as long hours, and list these on the flip chart. If the students hesitate to share, open the topic yourself.
Stories to Share
Share a story about how work life balance affects your morale.
Delivery Tips
You can break the class up into small groups to discuss the topic. Make sure that someone takes notes for each group.
Review Questions
What do employees seek out in a job?
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Case Study Bob was the CEO of a small but growing organization. He worked long hours, but never seemed to accomplish anything. To make matters worse he felt like a failure because neither his work nor personal life was meeting his expectations. He reacted by sleeping less and taking time away from his hobbies, but this did not solve anything. Stressed out and exhausted, Bob had a heart attack at work. His doctor told him to take more time for himself, but Bob said he did not have the time.
Estimated Time
5 minutes
Topic Objective
Outline the case study. Case Study
Topic Summary Discuss the risks of not having a balance. Materials Required
None
Planning Checklist
None
Recommended Activity
Discuss the results of the case study. How familiar is this story?
Stories to Share
Share any relevant personal stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
What could help Bob?
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Module Two: Review Questions 1. What is not a risk of not implementing work-life management? a) b) c) d)
Financial loss Poor health Unresolved conflict Productivity
Productivity increases with work-life balance. The other answers are risks. 2. What is not a benefit of work-life balance? a) b) c) d)
Increased productivity Better health Conflicts Stronger relationships
Conflict is not caused by work-life balance; it is reduced. The other answers are benefits. 3. What can internet breaks accomplish? a) b) c) d)
Decrease productivity 9 percent Increase productivity 9 percent Increase productivity 9 percent Increase productivity 6 percent
Breaks online actually increase productivity. They have been shown to increase productivity by 9 percent. 4. How often should you take a mini break? a) b) c) d)
Every hour Every day Twice a day Every three hours
Mini breaks are recommended every hour. They are only a few minutes long and help people regroup and recharge. 5. _______increases the risk of injury or illness. a) b) c) d)
Balance Work Stress Mental breakdown
Stress increases the risk of injury and illness. Work is a main cause of stress. Page 18
6. Work-life balance encourages a(n) _______ a) b) c) d)
Indulgence Healthy lifestyle Unhealthy lifestyle Dangerous behavior
Work life balance encourages a healthy lifestyle. This improves mental and physical health. 7. What is the one factor that ranks higher than work life balance for employees? a) b) c) d)
Compensation Benefits Location Company values
Employees value work-life balance. Only compensation is ranked higher. 8. Work-life balance will improve morale and _____. a) b) c) d)
Turnover Absenteeism Profits Company culture
Work-life balance can improve company culture. The changes in culture, however, may also improve the other answer choices. 9. What did Bob cut out of his schedule? a) b) c) d)
Work meetings Inspections Sleep Unimportant tasks
Bob tried to make more time by cutting into his sleep. This was actually counterproductive. 10. What was the result of Bob’s hectic schedule? a) b) c) d)
Burn out Heart attack Stroke Nervous breakdown
All of the answer can be attributed to poor work-life balance. Bob had a heart attack.
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It must be a balance in everything we do, not too much of everything... Abdullah Ahmad Badawi Module Three: Signs of an Imbalance The signs of imbalance are unmistakable. We see people suffering from poor health, burnout, and stress every day. For companies, this increases costs in the form of absenteeism, health costs, and turnover. If you recognize these signs in your life or your organization, take action immediately and focus on work- life balance.
Health Risks Imbalance promotes poor health. Over time, this can lead to devastating, and possibly life changing consequences. Effects on Health:
Obesity: Not taking the time to exercise or eat well can increase obesity, which is connected to heart disease and numerous other health risks.
Exhaustion: Sleeping well can add years to a person’s life. Sacrificing sleep for work will have negative effects on health and increase the chances of getting sick.
Emotional problems: Stress and exhaustion will wreak havoc on emotional well-being. This will affect relationships and personal identity.
More companies are taking an interest in the health and fitness of their employees. It is now in an organization’s best interest to do so. Healthy employees are productive, absent less, and their health care costs less.
Estimated Time
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10 minutes
Topic Objective
Identify health risks of imbalance. Health Risks
Topic Summary Understand the risks of imbalance. Materials Required
Flipchart/ Marker
Planning Checklist
None
Recommended Activity
Have the participants share actions that create an imbalance. For example, eating fast food every day. List these on the chart along with alternative behaviors.
Stories to Share
Share a personal story about the effects of imbalance on health.
Delivery Tips
Encourage everyone to participate
Review Questions
Why are companies taking an interest in health?
Absenteeism Poor health increases employee absenteeism and thus is a costly problem for employers. There are hidden and direct costs that must be paid when an employee is absent from work. Cost of absenteeism: 
Sick pay: Employees with sick days are still paid, which is a direct cost.
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Loss of productivity: Even with someone to work the position of the sick employee, the employee familiar with the job will be more productive. This is an indirect cost of sick days.
While most people who take time off are legitimately sick, stressed employees will take days off to catch up with personal obligations, and they usually feel justified doing so.
Estimated Time
10 minutes
Topic Objective
Identify the cost of absenteeism. Absenteeism
Topic Summary Understand the reasons for absenteeism.
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Materials Required
Flipchart/Marker
Planning Checklist
None
Recommended Activity
Ask the participants to consider common reasons why people take time off work. List these on the flipchart, and discuss what motivates this behavior.
Stories to Share
Share a relevant personal story. You may also address the trend of companies hiring investigators to make sure that absentees are sick.
Delivery Tips
Encourage everyone to share.
Review Questions
Why do employees feel justified taking unnecessary absences?
Burnout Most people know that overworked employees eventually burnout. Burnout is the physical and psychological response to long-term stress. Signs of Burnout:
Loss of interest: Burned-out employees cannot make themselves care about their work, which is the source of their stress.
Lack of emotion: Emotional responses are abnormal when someone is burned-out.
Loss of motivation: Former motivators no longer are effective.
Possible depression: Burnout is closely linked to depression.
Burnout harms companies by increasing turnover. Consider the following:
When everything is added together, 150 percent of an employee’s annual salary is the cost of turnover.
This number is 200 to 250 percent for members of management.
Estimated Time
10 minutes
Topic Objective
Introduce burnout. Burnout
Topic Summary Explore the symptoms and effects of burnout.
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Materials Required
03-Burnout
Planning Checklist
None
Recommended Activity
Complete the exercise individually. Discuss the exercise in a small group and then review with the rest of the class.
Stories to Share
Share about a time you or a friend experienced burnout.
Delivery Tips
Skip either the small or large group discussion if time is running short.
Review Questions
What are the signs of burnout?
Stress Work is the main source of stress for most Americans. Stress’ connection to obesity for workers in sedentary jobs is more significant than diet, according to research published in the Journal of Occupational and Environmental Medicine. The effects stress on heart health can be deadly. Signs of Stress:
Overemotional: People under stress can find it difficult to control their emotions.
Lethargy: The physiological impact of stress can cause lethargy.
Restlessness: Stress can make it difficult to focus, causing hyperactivity and restlessness.
Anxiety: Prolonged stress can cause anxiety disorders.
Estimated Time
10 minutes
Topic Objective
Introduce stress. Stress
Topic Summary Explore the symptoms and effects of stress. Materials Required
03-Stress
Planning Checklist
None
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Recommended Activity
Complete the exercise individually. Discuss the exercise in a small group and then review with the rest of the class.
Stories to Share
Share a personal story about stress, or ask a volunteer to share one.
Delivery Tips
Skip the small group or large group discussion if you need more time.
Review Questions
What are the signs of stress?
Case Study The manager of a production company was recognized for the wrong reason, his high turnover. His rate was 35 percent and growing. Since he knew that no one would stay for long, he pushed his employees harder to get the most out of them while he could. At exit interviews, people always said that they simply lost interest and did not think that the job was worth it. Threatened with his job, the manager was forced to change. He reduced his demands on employees, which he thought would be disastrous. He was surprised when his turnover dropped 10 percent that quarter.
Estimated Time
5 minutes
Topic Objective
Outline the imbalance case study. Case Study
Topic Summary Discuss the risks too much stress. Materials Required
None
Planning Checklist
None
Recommended Activity
Discuss the results of the case study.
Stories to Share
Share any relevant personal stories.
Delivery Tips
Encourage everyone to participate.
Review Questions
What was the manager causing?
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Module Three: Review Questions 1. What will add years to a person’s life? a) b) c) d)
Coffee Tea Sleep Diet
Sleep is directly related to health. A lack of sleep will damage health over time. 2. The risk of ____ rises when time is not given to exercise and eating well. a) b) c) d)
Anorexia Sleep Exhaustion Obesity
Imbalance takes focus away from diet and exercise. This increases the risk of obesity. 3. What is a sick day? a) b) c) d)
Direct cost Negligible cost Hidden cost Insured cost
Paid sick days are direct costs. This is because the employee is still paid for the day off. 4. What is a hidden cost? a) b) c) d)
Personal days Loss of productivity Vacation Sick days
A hidden cost is not paid directly. A reduction in productivity affects the bottom line and is a hidden cost. 5. What is often the result of burnout? a) b) c) d)
Vacations Turnover Absenteeism Promotion
Burnout means that people no longer care about their work. This leads to turnover.
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6. What is the average cost of turnover? a) b) c) d)
200 percent annual salary 100 percent annual salary 150 percent annual salary 50 percent annual salary
Average turnover is 150 percent annual salary. It can be 200 percent annual salary for management. 7. _____ is the result of prolonged stress. a) b) c) d)
Anxiety Turnover Exercise Interest
Stress takes a toll in small amounts. Prolonged stress will cause anxiety disorders. 8. What is more influential in causing obesity? a) b) c) d)
Experience Exercise Diet Stress
Research shows that stress is a greater cause of obesity than diet. 9. What was the manager’s initial turn over? a) b) c) d)
15 percent 10 percent 35 percent 50 percent
The initial turnover was 35 percent. That number dropped 10 percent. 10. The turnover dropped by how much? a) b) c) d)
15 percent 10 percent 35 percent 50 percent
The initial turnover was 35 percent. That number dropped 10 percent.
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