So, you want to run a school reception?

So you want to run a

school reception?

School receptionists are the public face of our schools. They require exceptional individuals with patience, empathy, quick thinking and the ability to calm and reassure others quickly and professionally. This role is one of the most critical to the reputation of a school.

Getting qualified Our Level 3 Customer service practitioner programme is a 15-month programme for anyone who is working within a school reception environment or anyone who is working to provide direct support to customers within a MAT. During this course you will learn to become a customer service advocate who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries within a school. This programme will help you to develop business knowledge and understanding, customer journey knowledge, business focused service delivery, customer service performance as well as team working presentation skills and self-development. Completion of this programme will lead to eligibility to join the institute of customer service as an individual member at professional level.