http://www.cradlecoast.com/documents/CharlesClapshaw

Page 1

/ July 2010

Hello!

Š 2010 TBWA\Group Wednesday, 4 August 2010


why am I here? why digital? Text

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why am I here?

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more than 50% of US travellers share hotel information via social media sites

New Zealand briefs 100% of its inbound marketing online ONLY

Australia is the second largest smartphone market in the world

why digital? 43% of females do all their travel research online Google purchases ITA for $700M all data from eMarketer July 2010 Wednesday, 4 August 2010


DIGITAL TRENDS predictions & solutions

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I don’t know the future

and there are no digital experts Wednesday, 4 August 2010


or Connecting with Your Customers

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lets use a tool called DISRUPTION

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how can we predict the future?

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1.

existing conventions: what has the past said?

2.

vision: where do we want to go?

3.

disruption: a new road to get there...


1. Wednesday, 4 August 2010


01:49:38

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Userbility (UX) has not been a key focus.

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the 300% button

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00:00:18

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Past methods have been interruptive, not collaborative.

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00:00:15

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Solutions have been driven by devices and technology.

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2. Wednesday, 4 August 2010


Our future vision is focussed on connecting with the consumer. How can we do that?

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PARTNERSHIPS FISH WHERE THE FISH ARE

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But for them to participate, it must be on their terms...

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UCD Wednesday, 4 August 2010


UCm Wednesday, 4 August 2010


 technology  core idea  THE USER

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advanced common sense ™

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how do you get your team to follow this advanced commonsense™ Won’t

Will

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create incentives

will lose relevance

support

provide training

Can

Can’t


3. Wednesday, 4 August 2010


how can we predict the future?

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1.

existing conventions: what has the past said?

2.

vision: where do we want to go?

3.

disruption: a new road to get there...


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online + offline = 3


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gimme social media Wednesday, 4 August 2010


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what about the eternal mobile promise? Wednesday, 4 August 2010


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1 last point Wednesday, 4 August 2010


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questions Wednesday, 4 August 2010


fin http://awards.tequila.com.au/top10/ Wednesday, 4 August 2010


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