Review your tackle…
You never get a second chance to make a first impression…
1. Your people – set the right example and choose the right staff
2. Appearance of your business – attention to detail
3. Cleanliness – there is only one acceptable standard
4. Senses – don’t forget we have g five senses – don’t forget we have five senses
5. What are your competitors doing & what are you doing about it?
6. Consistency – produce your best all the time.
7. Refurbishment – plan ahead and invest continually.
8. Maintenance – have a plan and anticipate problems.
9 Living up to your promise – under promise and over deliver. 9. Living up to your promise under promise and over deliver
10. You are not your customer!