“Sustaining” Innovative Changes within your Company
Craig A. Stevens
Contact Me!
• LinkedInhttps://www.linkedin.com/in/craigastevens/
• Consulting Website – www.e-WBS.com
• Books - https://www.amazon.com/Craig-AStevens/e/B07ZQG2YJM/ref=dp_byline_cont_pop_bo ok_1
• Art Website – www.craigastevens.com
• Art Facebook Pagehttps://www.facebook.com/craigastevensart
• Email Address –craigastevens@westbrookstevens.com
• Link to Presentation - www.issuu.com/craigastevens
Engine of Change Drivers of Change Strategy and the Storms of Chaos (2)People (1a)EXTERNAL ENVIRONMENT, International (1b)EXTERNAL ENVIRONMENT,Domestic (4)INTERNAL ENVIRONMENT(3)ORGANIZATIONAL STRUCTURE (5)SYSTEMS Model 2 – The Seven Attributes of Excellent Management 7 5 3 6 9 Project Management (Traditional/Agile) Process of Change 8
of Change 2 Assessment Phase ProblemSolving SolutionsPhase ImplementationPhase
The Three Phases
Either change or become irrelevant!
If you are not disrupting yourself, you will be
playing by someone else's rules
“In times of change, learners inherit the earth, while the learned are beautifully equipped to deal with a world that no longer exists!”
Roland BarthHappy Results Over Time Takes Work
But There are Bigger Issues
Well, there’s your problem…. Things Deteriorate
Law of Entropy 2nd Law of Thermodynamics
www.issuu.com/craigastevens
Business, Operational Excellence, Quality, and Productive Sustainability
…requires the understanding that Every Person, Thing (Animal, Vegetable, or Mineral), Organization, Product, Service, Business, and Great Idea
Everything goes through a lifecycle
Normal Business Lifecycles Management
Mature Aging Growth Embryonic Entrepreneur Sophisticated Critical Administrator Opportunistic Products Lifecycles Feasibility Acquisition or Development Operation Disposal Copyright © 2007, www.WestbrookStevens.Com 8 Cash Cow Dog Star Question Mark
Sustainability Requires Change! And Sustaining a Major Change Initiative Requires Understanding Change and Adjusting Copyright © 2007, www.WestbrookStevens.Com 9
Therefore,
Engine of Change Drivers of Change Strategy and the Storms of Chaos (2)People (1a)EXTERNAL ENVIRONMENT, International (1b)EXTERNAL ENVIRONMENT,Domestic (4)INTERNAL ENVIRONMENT(3)ORGANIZATIONAL STRUCTURE (5)SYSTEMS Model 2 – The Seven Attributes of Excellent Management 7 5 3 6 9 Project Management (Traditional/Agile) Process of Change 8
Three
of Change 2 Assessment Phase ProblemSolving SolutionsPhase ImplementationPhase
The
Phases
How Can we Minimize the Natural Cocoon Phase/Dip ?
1/7/2013 Copyright © 2007, www.WestbrookStevens.Com 12 Before the Change After the Change craigastevens@westbrookstevens.com During the Change
The Three Phases of A Change
Engine of Change Drivers of Change Strategy and the Storms of Chaos (2)People (1a)EXTERNAL ENVIRONMENT, International (1b)EXTERNAL ENVIRONMENT,Domestic (4)INTERNAL ENVIRONMENT(3)ORGANIZATIONAL STRUCTURE (5)SYSTEMS Model 2 – The Seven Attributes of Excellent Management 7 5 3 6 9 Project Management (Traditional/Agile) Process of Change 8
of Change 2 Assessment Phase ProblemSolving SolutionsPhase ImplementationPhase
The Three Phases
What happens after a change is implemented?
Is there a Real “Butterfly Effect” in Nature
Time and Distance Affects the Change Curve Within the Organization
(1a) EXTERNAL ENVIRONMENT, International
(1b) EXTERNAL ENVIRONMENT, Domestic
(4) INTERNAL ENVIRONMENT
(5) SYSTEMS
(2) People
4/26/2023
ISO Quality Standards
The Organization as a System
Dissertation Attempt #2
4/26/2023
(5) People (Behavior Theory)
(1a) EXTERNAL ENVIRONMENT, International
(1b) EXTERNAL ENVIRONMENT, Domestic
(3) INTERNAL ENVIRONMENT
Inputs Excellence
(4) SYSTEMS
Engine of Change Drivers of Change Strategy and the Storms of Chaos (2)People (1a)EXTERNAL ENVIRONMENT, International (1b)EXTERNAL ENVIRONMENT,Domestic (4)INTERNAL ENVIRONMENT(3)ORGANIZATIONAL STRUCTURE (5)SYSTEMS Model 2 – The Seven Attributes of Excellent Management 7 5 3 6 9 Project Management (Traditional/Agile) Process of Change 8
of Change 2 Assessment Phase ProblemSolving SolutionsPhase ImplementationPhase
The Three Phases
What about Systems Thinking?
More Maintenance More Equipment Delays More Equipment Cost Delays Fares Find Service Personnel Find Maintenance Personnel Find Train/Engineers Personnel Hiring Personnel Delays Very Long Delays Long Delays Training Personnel Delays Personnel Morale Turnover Productivity and Quality Delays Delays Temporary Staffing Consulting Delays Experience Delays Job Rotation Team Management Willingness to Ride Debt Cash Flow Profits Interest Rate Wages Cost of Marketing Market Segments Market Size Competitors Services Competitors Fares Reputation Delays Delays Delays Delays Delays Human Resources Equipment Fleet Competitiveness Factors Financial Variables 4/26/2023 21
Engine of Change Drivers of Change Strategy and the Storms of Chaos (2)People (1a)EXTERNAL ENVIRONMENT, International (1b)EXTERNAL ENVIRONMENT,Domestic (4)INTERNAL ENVIRONMENT(3)ORGANIZATIONAL STRUCTURE (5)SYSTEMS Model 2 – The Seven Attributes of Excellent Management 7 5 3 6 9 Project Management (Traditional/Agile) Process of Change 8
of Change 2 Assessment Phase ProblemSolving SolutionsPhase ImplementationPhase
The Three Phases
How Can we Minimize the Natural Cocoon Phase/Dip ?
Link to e-WBS.com - Driving Toward Excellence by Measuring Performance
Westbrook Stevens, Seven Attributes of Excellent Management Model, 1990 ©
Adapted from Palma Buttles-Valdez, Carnegie Mellon ,Process improvement Briefing to Software Engineering Institute, 2008 – who adapted it from and Dr. Mary Lippitt, Enterprise Management, LTD., 1987, ttp://www.jcse.org.za/upload/events/37/organisational_culture_and_people_issues_in_process_improvementdrpalma_buttlesvaldez.pdf 2/13 2013
Elements Required For Successful Change
Organizational Culture
Organizational Culture
Organizational Culture
Capable
Organizational Culture
Organizational Culture
Reinventing the Wheel
Barriers to Change
Leadership
Problem
Capable Processes
Capable Processes
Organizational Culture
Organizational Culture
Sporadic Change
Problem
Solving / Skills
Systems and Processes
People Systems and People
Culture
Solving/Skills
Tools
Vision Vision Vision Vision Vision Vision Vision Resources Resources Resources Resources Resources Resources Resources Capable Workforce Capable Workforce Capable Workforce Capable Workforce Capable Workforce Capable Workforce Capable Workforce
Processes
Processes
Processes
Capable
Capable
Capable
Processes
Capable Processes
Incentives Incentives Incentives Incentives Incentives Incentives Incentives Action Plan Action Plan Action Plan Action Plan Action Plan Action Plan Action Plan Change Confusion Anxiety and Frustration
Progress
False Starts Slow or Little
The Three Phases of A Change
1/7/2013 Copyright © 2007, www.WestbrookStevens.Com 27 Before the Change During the Change After the Change craigastevens@westbrookstevens.com
Engine of Change Drivers of Change Strategy and the Storms of Chaos (2)People (1a)EXTERNAL ENVIRONMENT, International (1b)EXTERNAL ENVIRONMENT,Domestic (4)INTERNAL ENVIRONMENT(3)ORGANIZATIONAL STRUCTURE (5)SYSTEMS Model 2 – The Seven Attributes of Excellent Management 7 5 3 6 9 Project Management (Traditional/Agile) Process of Change 8
of Change 2 Assessment Phase ProblemSolving SolutionsPhase ImplementationPhase
The Three Phases
We can’t do everything we want, Right?
Attitude of EMPATHY
1: Empathize – Develop an understanding of the users and the job that the product, service, or solution does for the users.
Design Thinking (Systems Thinking)
Analysis “Understand”
2: Define – Combine data, explore users’ problems, and investigate “what is”. (Form, Fit, and Function)
Attitude of EXPERIMENTATION
3: Ideate –
Generate wild and crazy ideas of “what if” and “what wows.”
Value Engineering
Problem Solving “Explore”
Attitude of EMBRACING AMBIGUITY
4: Prototype – Build prototypes, simulations, trial-anderror, and find “what works.”
5: Testing – Show, demo, work with and get feedback from the users.
Attitude of CREATIVE CONFIDENCE
6: Implement – Put vision and solutions into action.
Implement “Materialize”
Engine of Change Drivers of Change Strategy and the Storms of Chaos (2)People (1a)EXTERNAL ENVIRONMENT, International (1b)EXTERNAL ENVIRONMENT,Domestic (4)INTERNAL ENVIRONMENT(3)ORGANIZATIONAL STRUCTURE (5)SYSTEMS Model 2 – The Seven Attributes of Excellent Management 7 5 3 6 9 Project Management (Traditional/Agile) Process of Change 8
Three
of Change 2 Assessment Phase ProblemSolving SolutionsPhase ImplementationPhase
The
Phases
Where do incremental changes come from?
Our Three Easy to Understand and Use Improvement Phases
Compared to 6-Sigma - Tools Goals Remove Variations and Improve Quality
KISS Principle of Process
Improvement and 6-Sigma
P = Problem Solving
I = Implementation Using Project Management Tools/Support
34
=
A
Assessments
Define Measure Analyze Define Measure Analyze Implement Control
The Three Phases of Continuous Improvement (3PCI)
Role of the Operations Teams
I = Implementation
Using Project Management Tools/Support
A = Assessments
P = Problem Solving
Role of the CI, Lean, Six Sigma Team
Engine of Change Drivers of Change Strategy and the Storms of Chaos (2)People (1a)EXTERNAL ENVIRONMENT, International (1b)EXTERNAL ENVIRONMENT,Domestic (4)INTERNAL ENVIRONMENT(3)ORGANIZATIONAL STRUCTURE (5)SYSTEMS Model 2 – The Seven Attributes of Excellent Management 7 5 3 6 9 Project Management (Traditional/Agile) Process of Change 8
of Change 2 Assessment Phase ProblemSolving SolutionsPhase ImplementationPhase
The Three Phases
Where do major changes come from?
Design Thinking
The Interrelationships Leading to
Change
Problem Solving
Assessment Phase
Strategy Continuous Improvement
Solutions Phase Implementation Phase
Engine of Change Drivers of Change Strategy and the Storms of Chaos (2)People (1a)EXTERNAL ENVIRONMENT, International (1b)EXTERNAL ENVIRONMENT,Domestic (4)INTERNAL ENVIRONMENT(3)ORGANIZATIONAL STRUCTURE (5)SYSTEMS Model 2 – The Seven Attributes of Excellent Management 7 5 3 6 9 Project Management (Traditional/Agile) Process of Change 8
Three Phases of Change 2 Assessment Phase ProblemSolving SolutionsPhase ImplementationPhase
The
We can’t do everything we want, Right?
and Configuration Management
Management Program Management Process Improvement Lean Productivity Improvement Industrial/Systems Engineering
Strategic Planning Project Selection Portfolio
Project
And Other Projects
Engine of Change Drivers of Change Strategy and the Storms of Chaos (2)People (1a)EXTERNAL ENVIRONMENT, International (1b)EXTERNAL ENVIRONMENT,Domestic (4)INTERNAL ENVIRONMENT(3)ORGANIZATIONAL STRUCTURE (5)SYSTEMS Model 2 – The Seven Attributes of Excellent Management 7 5 3 6 9 Project Management (Traditional/Agile) Process of Change 8
Three
of Change 2 Assessment Phase ProblemSolving SolutionsPhase ImplementationPhase
The
Phases
Where does the shape of the change curves come from?
The Four Phases of Project Management (Traditional/Agile)
All the lifecycles for both Agile and Traditional PM can be divided into 4 phases.
1. Concept Phase
2. Planning Phase
3. Executing or Implementation Phase (Agile includes many cycles)
Concept
Executing (Agile or Traditional)
Transfer and Closure
4. Transfer and Closure Phase
Planning
Scope/Requirements
Change Management Cycle Change Management Organization (CMO/PMO)
A Systems Approach to Change Management and Its Relationship to Operational Excellence
in Healthcare and other Service Organizations
7 Attributes, Drivers, People, Quality, Productivity, Lean Six Sigma, Systems, OD, Etc.
Policies
Standards
Systems
Processes
Resources
Training
Organizational Change Management Umbrella
Core Competencies
CMO and PMO
Copyright © 2007, www.WestbrookStevens.Com 47
Case Study and Workbook - Sister Books
4/26/2023
General Market Specific Business Market –
Government, Health Care
Business Books
Business Books
Text Books
Contact Me!
• LinkedInhttps://www.linkedin.com/in/craigastevens/
• Consulting Website – www.e-WBS.com
• Books - https://www.amazon.com/Craig-AStevens/e/B07ZQG2YJM/ref=dp_byline_cont_pop_bo ok_1
• Art Website – www.craigastevens.com
• Art Facebook Pagehttps://www.facebook.com/craigastevensart
• Email Address –craigastevens@westbrookstevens.com
• Link to Presentation - www.issuu.com/craigastevens