Goodwill Industries of Greater Cleveland and East Central Ohio

GOODWILL INDUSTRIES

408 Ninth St. SW, Canton 44707 | 800-942-3577 | goodwillgoodskills.org

After dealing with a domestic violence situation and homelessness, Marlene turned to Goodwill Industries for help. With support from Goodwill, she is now living independently and finding success. The mission programs that supported Marlene are made possible through donations and sales at area Goodwill stores.

WHAT WE DO: Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. has been serving the local community for more than 100 years. While most people recognize Goodwill as a retail thrift chain, that is only a portion of the Goodwill mission. Goodwill is a nonprofit, social service agency dedicated to improving the lives of all people by providing skill-building programs and services that are necessary to help remove common barriers to good jobs and independence.

In total, 28 different outreach programs are supported by donations and sales made at a network of 23 local retail stores. Beyond job training and placement, the local Goodwill provides parenting programs, rape crisis services, emergency vouchers and much more. Last year alone, more than 14,000 local residents were supported by Goodwill programs.

COVID RESPONSE: The COVID-19 pandemic presented great difficulties to Goodwill Industries. Retail stores, which are the primary source of revenue for the agency, were forced to close for two months. This lack of revenue, along with the need to continue outreach services to the community, created a financial crisis. Through the support of local foundations, Goodwill was able to continue to provide vital services during this difficult time. Once stores were able to reopen safely, Goodwill saw less customers shopping in the stores. Sales, though, were strong and, by the end of 2020, the organization was in a much better position.

FUNDRAISING EVENTS: Goodwill hosts two key community events each year: Report to the Community Breakfast is hosted in May, while the Power of Work Breakfast is held in October.

Throughout the year, the agency is also partnering with local businesses and groups to run donation drives to help gather material donations. The largest scale material donation event is Drive to Victory, a fall event that coincides with football season and engages nearly 20 area schools. Information about Goodwill events can be found at goodwillgoodskills.org.

HOW TO HELP: Goodwill relies primarily on donations of material goods to its stores, which are then sold to the community to generate funding for its mission. Financial donations are also important to the organization’s work, though. Individuals or businesses can support Goodwill through financial gifts or the sponsorship of events throughout the year.

Round Up is an easy way to directly support Goodwill by ‘rounding up’ a purchase to the next dollar while shopping at Goodwill. And donation drives are also an easy way to make an impact. Businesses can support material or technology drives to help provide products for area stores.

OVERVIEW

EMPLOYEES: 685 (full-time and part-time) 2021 REVENUE: $44,636,416 YEAR ESTABLISHED: 1918

SOURCES OF REVENUE:

Sales of clothing, furniture, etc.: 83% Other support: 10% Mission services: 6% Release of restricted donations: 1%

LEADERSHIP

TOP EXECUTIVES & BOARD MEMBERS

Luke Cleland,

board chair (University Hospitals)

Anne Richards,

president and chief executive officer

LEADERSHIP TEAM

Mark Trew, chief operating officer Tanzalea Daniels, chief financial officer

Maureen Ater, vice president of marketing and development Ellen McCarthy, vice president of diversity, equity and inclusion Bryant Taylor, vice president of donated goods

BOARD OFFICERS

Katie Spahnie, vice chair (Westfield Bank) Matthew Long, treasurer (UBS Financial Services, Inc.) Marcie Finney, secretary (Cleveland Cord Blood Center)