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Product Listings Business & Finance Business & Management...................................................................................................................................3 Business Information Systems...........................................................................................................................5 Disaster & Business Resumption Planning........................................................................................................9 Facility Management.......................................................................................................................................10 Finance & Investing.........................................................................................................................................11 Healthcare-Financial Management & Leadership...........................................................................................13 Healthcare-Process Improvement...................................................................................................................17 Human Resources & Training..........................................................................................................................18 Library and Information Science.....................................................................................................................20 Performance Measurement.............................................................................................................................20 Project Management........................................................................................................................................21 Sales, Marketing & Service..............................................................................................................................27 Security Management......................................................................................................................................28 Math & Statistics for Business & Finance........................................................................................................35 Lean & Six Sigma Implementation Accounting & Finance.....................................................................................................................................40 Administration & Service.................................................................................................................................40 Lean Management . ........................................................................................................................................42 Product Development......................................................................................................................................47 Tools & Methods..............................................................................................................................................47 Manufacturing & Industrial Operations Industrial Operations.......................................................................................................................................55 Manufacturing & Industrial Engineering..........................................................................................................57 Operations Research.......................................................................................................................................60 Quality & Reliability..........................................................................................................................................62 Supply Chain Management / Logistics............................................................................................................65 Fundamentals & General Reference...............................................................................................................71 Disaster Planning & Recovery.........................................................................................................................75 Finance, Budgeting & Procurement................................................................................................................76 Law Enforcement & Criminal Justice...............................................................................................................77 Leadership & Performance..............................................................................................................................79 Planning & Development.................................................................................................................................80 Policy...............................................................................................................................................................81 Title Index...............................................................................................................................................................83 Author Index...........................................................................................................................................................89 Sales Agents..........................................................................................................................................................94 Order Form.............................................................................................................................................................96 Ordering Information / Call for Authors........................................................................................ Inside Back Cover

Business, Management and Public Administration Catalog - 2010

Table of Contents

For more information and a complete list

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m ESCOs Around the World Lessons Learned in 49 Countries

Zhu Yingming Nanjing University of Science and Technology, China

Taking a close look at the national economic system of China, this book defines industrial clusters, then summarizes their measurement indices and identifies their methods. The author identifies 11 industrial clusters and analyses their structural relationships. He studies the relationships between structures and characters of the clusters using the relationship between their topological indices and total outputs. Applying a series of economic indices, the book analyses scale distribution, functional type, technologic economic structure relationship, and technologic economic benefits. Catalog no. 89196, ISBN: 978-1-4200-8919-6 October 2009, 7 x 10, 248 pp. Suggested Price: $129.95 / £82.00

Edited by

Shirley J. Hansen Consultant, Gig Harbor, Washington, USA

Pierre Langlois Paolo Bertoldi This book provides an insightful assessment of today’s ESCO (energy services) industry around the world. Analyzing current trends, the volume discusses opportunities and problems of the ESCO industry in each country. It includes significant contributions by Pierre Langlois and Paolo Bertoldi. The author and contributors have reached into the far corners of the world to get trusted colleagues to tell the story of the energy services industry’s development in their respective countries, and in their own words. Chapters cover countries from Western Europe, Eastern Europe, Africa, the Middle East, Asia, North America, South America, New Zealand and Australia, as well as the overall global picture.

Business & Management

Analysis of Industrial Clusters in China

Catalog no. N10098, ISBN: 978-1-4398-1101-6 April 2009, 6 x 9, 200 pp. Suggested Price: $115.00 / £72.99

Corporate Sigma Optimizing the Health of Your Company with Systems Thinking Anwar El-Homsi Transformation Partners Co., Fariport, New York, USA

Jeff L. Slutsky

The Executive MBA for Engineers and Scientists James J. Farley Consultant, Savannah, Georgia, USA

Proposing that corporations, like human bodies, have vital systems that must be cared for, this book outlines how to monitor these vital organs in a corporation. It provides a roadmap for leaders to plot a course from where they are now, to where they want to be. It begins by describing how leaders formulate effective organizational vision, mission, and values; how to foster and nurture shared organizational vision to succeed; and how to clearly define strategic balanced business objectives. The book identifies the function of organizational departments and shows how to assess the quality level or health of these departments using both Lean and Six Sigma improvement tools.

An easy-to-read, expertly organized presentation of business concepts, this book covers the business principles and applications that technical managers need to know. The text touches on essential business concepts such as marketing, sales, finance, manufacturing, and accounting. It details technical considerations including quality control, technical services, and R & D. It then highlights how to effectively integrate business concepts with technical considerations. Examples based on the author’s experience illustrate how similar situations can occur in different industries and explain how to solve the problems using the same techniques.

Catalog no. K10219, ISBN: 978-1-4398-0394-3 December 2009, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $44.95 / £28.99

Catalog no. K10076, ISBN: 978-1-4398-0099-7 December 2009, 6-1/8 x 9-1/4, 287 pp. Suggested Price: $69.95 / £44.99

Critical Success Factors Simplified

Flexibility

Implementing the Powerful Drivers of Dramatic Business Improvement Marvin T. Howell

Flexible Companies for the Uncertain World Gill Eapen Decision Options, LLC, Groton, Connecticut, USA

Sharing crucial tips for developing, measuring, and using Critical Success Factors (CSFs), this book simplifies the identification, measurement, and use of CSFs to successfully implement strategies, manage projects, and improve processes. It provides effective measurement techniques for tracking progress, highlighting problem areas, and facilitating improvements. The first part of this reference covers the background of CSFs, and Rockart’s CSF Method in particular, along with two powerful techniques for identifying external CSFs, and a simple process to generate internal CSFs. The second part addresses specific applications of CSFs, from strategic planning to individual pursuits.

In an information and knowledge-driven environment with high levels of uncertainty, most traditional ideas of structure, system, and strategy are ineffective. This book shows how to create, maintain, and accelerate an organization in a highly uncertain environment using flexibility. It analyzes the organization holistically and details its primary components independently. The author presents an economic framework of decision options to diagnose existing flexibility problems and provides guidance on how to improve flexibility and reduce risk. The text also describes how to design and maintain a high performance organization for the long run in an environment of high uncertainty.

Catalog no. K10558, ISBN: 978-1-4398-1117-7 November 2009, 7 x 10, 156 pp. Suggested Price: $39.95 / £25.99

Catalog no. K10839, ISBN: 978-1-4398-1632-5 December 2009, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $59.95 / £38.99

For more information and a complete list Global Engineering Design, Decision Making, and Communication Carlos Acosta, V. Jorge Leon, Charles R. Conrad, and Cesar O. Malave

Managing Energy From the Top Down Connecting Industrial Energy Efficiency to Business Performance

Business & Management

Series: Industrial Innovation

Christopher Russell

Written by multidisciplinary team of experts in industrial, mechanical, and manufacturing engineering as well as organizational communications, this book is a primer on how to better design, make decisions, and communicate in an international working environment. The contents of the book reflect the authors’ multidisciplinary perspective and their experience in working on projects around the world. The book presents globalization as a prevalent phenomenon affecting both the way companies operate and most engineering functions. It uses a case study format that is based on real industrial projects, ranging from design to supply chain and logistics problems, and system improvement projects.

Written in accessible, understandable prose, this book explains the connection between energy and business performance. It delineates how day-to-day choices relate to the risks and rewards of energy use. Concise, to-the-point chapters explain how energy is invested, preserved, and ultimately positioned to create wealth. Hard-nosed business leaders should appreciate the section with examples that show a strong financial case for energy improvements, including the save-orbuy criterion, the economic penalty for “doing nothing,” the break-even cost, and the budget for supporting design and analysis work.

Catalog no. K10580, ISBN: 978-1-4398-1155-9 September 2009, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $89.95 / £57.99

Catalog no. N10176, ISBN: 978-1-4398-2996-7 November 2009, 6 x 9 Suggested Price: $92.00 / £57.99

Handbook of Frauds, Scams, and Swindles Failures of Ethics in Leadership Edited by

Serge Matulich and David M. Currie Rollins College, Winter Park, Florida, USA

This handbook presents a collection of stories about frauds from around the world. Each story describes events from beginning to end, demonstrating how leaders failed to act in an ethical manner. Written in an accessible style, the text allows readers to uncover patterns without the need to grasp sophisticated technical concepts. The book covers infamous cases, including Enron, Parmalat, and Vivendi, as well as less familiar scandals, such as the Elders of Zion, which illustrate that fraud has occurred in fields other than business for hundreds of years. Every entry includes an introductory summary to tie the stories together along with teaching notes for qualified instructors to facilitate classroom discussions.

Catalog no. 72854, ISBN: 978-1-4200-7285-3 June 2008, 6-1/8 x 9-1/4, 416 pp., Soft Cover Suggested Price: $69.95 / £44.99

Human Safety and Risk Management

Maximizing Energy Savings and Minimizing Energy Costs John M. Studebaker, Ph.D. The Studebaker Group, Inc., Winchester, Kentucky, USA

There are so many different energy “fixes” available today, that many energy users are hesitant to do anything because of the apparent complexity of these “fixes”. Large energy users have completely lost sight of the fact that they may not need time-consuming, large investment strategies. Strange as this may sound, many users today have little or no practical knowledge about their energy purchases. This book covers the basics of rates, components of energy purchases, and the methods and techniques required for maximizing energy savings and minimizing costs. For new energy manager or seasoned energy professionals, this book provides the foundation upon which any successful, long-term energy strategy should be based. Catalog no. FP8872, ISBN: 978-1-4200-8872-4 October 2008, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $129.95 / £82.00

Second Edition A. Ian Glendon Griffith University, Queensland, Australia

Sharon G. Clarke UMIST, Manchester, UK

Eugene McKenna

Nanotechnology The Business Michael T. Burke

University of East London, UK

NanoThread Inc., Arvada, Colorado, USA Series: Perspectives in Nanotechnology

Reflecting a decade’s worth of changes, this second edition addresses safety culture and models of risk while providing an extensive re-working of the material from the earlier edition. Examining a wide range of approaches to risk, the authors define safety culture and review theoretical models that elucidate mechanisms linking safety culture with safety performance. Filled with practical examples and case studies and drawing on a range of disciplines, the book delineates a risk management approach that includes a range of techniques such as risk assessment, safety audit, and safety interventions. The authors discuss managing behavior in work environments including key functions and benefits of groups.

There are many issues surrounding a new business, especially when it is based on a new technology. Nanotechnology: The Business provides practical guidelines for starting and running a nanotechnology business. Exploring the relationship between new technology development and the creation of new businesses, this book presents an in-depth discussion of available business structures, business plans, financing issues and approaching, finding facilities and employees, budgeting, and other operational issues. The text also addresses such topics as management, dealing with investors, obtaining patents, business ethics, record keeping, marketing, growth, downsizing, and exit strategies.

Catalog no. 3090, ISBN: 978-0-8493-3090-2 April 2006, 7 x 10, 528 pp. Suggested Price: $104.95 / £66.99

Catalog no. 5399X, ISBN: 978-1-4200-5399-9 September 2008, 6-1/8 x 9-1/4, 248 pp., Soft Cover Suggested Price: $49.95 / £31.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Failure Mode Effects and Analysis Holly Alison Duckworth

Web-Based Outsourcing

Gilbert, Arizona. USA

Edited by

Rosemond Ann Moore

Vivek Sharma and K.S. Rajasekaran

University of Texas, USA Series: Industrial Innovation

Infosys Technologies Ltd., Bangalore, India

There’s been a lot of buzz recently about social responsibility among organizational leaders in the public and private sector. Although many books cover market response and interest to this global concern, this is the first book to focus on methods for assessing an organization’s process towards its social responsibility performance through failure mode and risk assessment. The text defines social responsibility, explains how the new ISO 26000 standard will affect the market place, and provides practical problem solving methods that can be put to use immediately in any organization to improve overall social responsibility.

Project execution is often outsourced to external organizations possessing specialized expertise in planning, allocating resources, and completing projects in an integrated manner faster than the project owner. Written by a team of authors from the world’s largest software outsourcer, this book explains how to buy and sell outsourcing services, find the right outsourcing partner, effectively execute projects, and benefit from past project experience. It discusses how to leverage the Web to manage and deploy geographically dispersed people, resources, and competencies. It includes two Web-based business models and covers outsourced project management.

Catalog no. K10208, ISBN: 978-1-4398-0372-1 March 2010, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $79.95 / £49.99

System Management Planning, Enterprise Identity, and Deployment, Second Edition

Varum Sharma

Catalog no. K10526, ISBN: 978-1-4398-1055-2 May 2010, 6-1/8 x 9-1/4, 260 pp. Suggested Price: $59.95 / £38.99

The 3-D Global Spatial Data Model

Jeffrey O. Grady

Foundation of the Spatial Data Infrastructure

Jog System Engineering, Inc., San Diego, California, USA Series: Systems Engineering, 15

Earl F. Burkholder

This book shows systems and industrial engineers how to make systems development work for their organizations. It discusses the optimum marriage between specific program planning and a company’s generic identity. The strategies covered help organizations already using a systems approach fine tune their systems and give other organizations the tools to develop systems of their own. The author highlights the areas that must be improved in order to implement outstanding systems capability. Topics include enterprise knowledge, organizational structure for work, the jog system engineering method, and task cost and schedule estimating.

This book offers a model for handling digital spatial data, the global spatial data model or GSDM. This groundbreaking spatial model incorporates both a functional model and a stochastic model to connect the physical world to the ECEF rectangular system. Combining horizontal and vertical data into a single, three-dimensional database, this authoritative monograph provides a logical development of theoretical concepts and practical tools that can be used to handle spatial data more efficiently. The book clearly describes procedures that can be used to handle both ECEF and flat-Earth rectangular components in the context of a rigorous global environment.

Catalog no. K11061, ISBN: 978-1-4398-2013-1 May 2010, 6-1/8 x 9-1/4, 568 pp. Suggested Price: $119.95 / £76.99

Catalog no. 63014, ISBN: 978-1-4200-6301-1 April 2008, 6-1/8 x 9-1/4, 392 pp. Suggested Price: $119.95 / £76.99

Systems Thinking Coping with 21st Century Problems John Boardman and Brian Sauser Stevens Institute of Technology, Hoboken, New Jersey, USA Series: Industrial Innovation

Addressing seemingly intractable systems problems in our society, this book focuses on the inherent opportunities and difficulties of a systems approach. It highlights the use of systemigrams and system of systems and contains examples from a range of domains, including technology development, engineering, business management, the intelligence community, and policy. The text also includes an extensive number of exercises as well as many case studies and results from collaborative research and development projects with leading corporations. It offers a free software tool called systemiTool, useful for creating, editing, and demonstrating systemigrams on the authors’ website. Catalog no. 54910, ISBN: 978-1-4200-5491-0 January 2008, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $89.95 / £57.99

Business & Management / Business Information Systems

Social Responsibility

New Mexico State University, Las Cruces, USA

The Business Value of IT Managing Risks, Optimizing Performance, and Measuring Results Michael D. S. Harris, David Herron, and Stasia Iwanicki The David Consulting Group, Paoli, Pennsylvania, USA

The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an entire IT program. It places sharp technical focus on the techniques, methods, and processes used to identify and to assess risks. Based on the authors’ extensive experience in the field, this comprehensive text discusses IT from the perspective of its contribution to business, the necessity of governance, the importance of measuring performance, and changes that must be made in order to effectively measure IT. Catalog no. AU6474, ISBN: 978-1-4200-6474-2 March 2008, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $69.95 / £44.99

For more information and a complete list The Effective CIO Cloud Computing Edited by

San Murugesan Multimedia University, Selangor, Malaysia

How to Achieve Outstanding Success through Strategic Alignment, Financial Management, and IT Governance Eric J. Brown NCI Building Systems, The Woodlands, Texas, USA

William A. Yarberry, Jr. ICCM Consulting, Houston, Texas, USA

Business Information Systems

Many individuals and enterprises will soon be computing in the clouds. Cloud computing offers on-demand, utility-like availability of computing resources at a low cost. A critical understanding of cloud computing is essential to leverage the opportunities and benefits that this new computing paradigm offers. This book provides a comprehensive overview of cloud computing concepts, technologies, businesses models, strategies, and applications. It also examines potential risks and challenges of cloud computing. Written by international experts, the text addresses different aspects of cloud computing, including resource issues, security, and cost-effective scalable applications.

Unlike other books, which merely discuss strategies, this volume discusses how the guidelines it recommends can actually be executed. The author provides not only a survey of existing strategies but includes detailed problem-solving ideas, such as how to structure optimal IT and telecom contracts with suppliers, the implications of SOP-98, and accounting for software costs. The book brings together two perspectives: that of a working CIO who must cope with the dayto-day pressure for results, and that of an IT auditor with a special focus on governance and internal control. Examples, charts, templates, and anecdotes supplement the material.

Catalog no. K11054, ISBN: 978-1-4398-1998-2 June 2010, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $79.95 / £49.99

Catalog no. AU6460, ISBN: 978-1-4200-6460-5 December 2008, 6-1/8 x 9-1/4, 336 pp. Suggested Price: $79.95 / £49.99

Textbook

Data Mining Methods and Applications

The Formal Link between Strategy and Results

Kenneth D. Lawrence and Stephan Kudyba

Ralph Whittle

New Jersey Institute of Technology, Newark, USA

Strategic Business/IT Consultant, Plano, Texas, USA

Ronald K. Klimberg

Conrad B. Myrick

Saint Joseph’s University, Philadelphia, Pennsylvania, USA

Enterprise Business Architecture

Edited by

Addressing a variety of organizational issues, Data Mining Methods and Applications presents a compilation of recent research works on data mining and forecasting techniques, including multivariate, evolutionary, and neural net methods. The book focuses in particular on data mining techniques used for conducting marketing research. Written by a wide range of contributors from academia and industry, this text provides detailed descriptions of applications in numerous areas, such as finance, engineering, healthcare, economics, science, and management. Real-world case studies that are supported by theoretical chapters offer guidance on how to actually perform data mining methods. Catalog no. AU8522, ISBN: 978-0-8493-8522-3 December 2007, 6-1/8 x 9-1/4, 336 pp. Suggested Price: $99.95 / £63.99

Decision Support for Software Engineering

Consultant, Richardson, Texas, USA

Introducing Enterprise Business Architecture (EBA) concepts and terms, this book emphasizes the importance of architectures in reaching business goals. It challenges readers to research and analyze the architectural needs of their business, enabling them to understand both their chosen architecture and the behaviors and discipline needed to maximize its potential. The author illustrates a high-level approach for building the EBA and provides a richly illustrated case study and guidance for relating the value of this approach to your enterprise. He provides suggestions derived from successful engagements that implemented the formal EBA approach with integrated enterprise architectures. Catalog no. AU2788, ISBN: 978-0-8493-2788-9 August 2004, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $78.95 / £49.99

Methodology, Tools, and Applications

How to Complete a Risk Assessment in 5 Days or Less

Gunther Ruhe

Thomas R. Peltier

University of Calgary, Alberta, Canada

Thomas R. Peltier Associated, LLC, Wyandotte, Michigan, USA

A comprehensive explanation of the theory and application of decision support technology to software engineering, this book shows how this technology can improve software quality and maximize budgets and staffing so projects are managed effectively, and supplies readers with decision support tools and details how to use these tools for effective software development. With an emphasis on quality assurance and reuse, the book explains how decision support technology can improve the maintenance of existing systems along with software engineering metrics and models and their application to decision support and software development.

Based on the seminars of Tom Peltier, this volume presents the various processes that an organization can employ in assessing risk, fully detailing each of its strengths and weaknesses. This information will allow managers to determine what processes best fit the needs of a given situation to mitigate risk levels. Always conscious of the bottom line, the author discusses the cost-benefit analysis of risk mitigation and looks at specific ways to manage costs. The conclusions presented are supported by numerous case studies and explained through diagrams that show how to apply risk management skills in an organization with regard to any business endeavor.

Catalog no. 2620, ISBN: 978-0-8493-2620-2 June 2010, 6-1/8 x 9-1/4, 512 pp. Suggested Price: $89.95 / £57.99

Catalog no. AU6275, ISBN: 978-1-4200-6275-5 November 2008, 6-1/8 x 9-1/4, 444 pp. Suggested Price: $79.95 / £49.99

Implementing the IT Balanced Scorecard

Knowledge Retention

Aligning IT with Corporate Strategy

Strategies and Solutions

Jessica Keyes

Jay Liebowitz

New Art Technologies, Edgewater, New Jersey, USA

Johns Hopkins University, Rockville, Maryland, USA

Thoroughly explaining the concept of the scorecard framework from both the corporate and IT perspectives, Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy lays the groundwork for implementation of the scorecard approach. It provides examples, case studies, histories, and current research, offering insight into performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. This volume also discusses how to integrate all of these concepts into the four perspectives of the balanced scorecard. The book presents a onestop-shopping “how-to” approach that leads to organizational success.

As the baby boomer generation approaches retirement age, many organizations are facing the potential crisis of lost knowledge. Devised to help those organizations who are dependent on the accumulated knowledge of stakeholders, this book details a proactive approach to knowledge retention. Written by Jay Liebowitz, one of the most sought after knowledge management experts, this text explains how to identify at risk knowledge areas, and then demonstrates how to keep those areas from becoming knowledge vacuums. The book contains case studies from The Aerospace Corporation, Chevron, and Knowledge Harvesting Inc., who have become models for the implementation of knowledge retention strategies.

Catalog no. AU2621, ISBN: 978-0-8493-2621-9 February 2005, 6-1/8 x 9-1/4, 528 pp. Suggested Price: $83.95 / £53.99

Catalog no. AU6465, ISBN: 978-1-4200-6465-0 August 2008, 6-1/8 x 9-1/4, 144 pp. Suggested Price: $69.95 / £44.99

Textbook

Lean Six Sigma Secrets for the CIO

Information Security Management Concepts and Practice Bel G. Raggad

William Bentley Peter Davis & Associates, Georgia, USA

Peter T. Davis

Pace University, Pleasantville, New York, USA

Peter Davis & Associates, Toronto, Ontario, Canada

Corporate information security is crucial for generating continuous business value in the modern world. Information security audits remain a critical component of achieving corporate security. This book presents a security audit methodology that conforms to the new security standard ISO 27001. Detailed sections illustrate how to conduct a nominal security audit that conforms with the ISO 17799 standard and a technical security audit for certification against the ISO 27001. Packed with case studies that demonstrate implementation, the text provides a detailed methodology that explains how to devise a risk-driven security program as well as an effective information security management system.

Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies to illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods to discover and eliminate waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance and security—as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and explain why these frameworks need to be considered starting points rather than destinations.

Catalog no. AU7854, ISBN: 978-1-4200-7854-1 January 2010, 6-1/8 x 9-1/4, 568 pp. Suggested Price: $79.95 / £49.99

IT Auditing and Sarbanes-Oxley Compliance

Catalog no. K10211, ISBN: 978-1-4398-0379-0 September 2009, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $49.95 / £31.99

Measuring and Improving Performance

Key Strategies for Business Improvement

Information Technology Applications in Lean Systems

Dimitris N. Chorafas

James William Martin

Consultant for Major Corporations, France & Switzerland

Six Sigma Integration, Inc., Rehoboth, Massachusetts, USA

This book links two key strategies for business improvement: information technology auditing and Sarbanes-Oxley compliance. Both require ethical accounting practices, focused auditing activities, a functioning system of internal control, and a close watch by the board’s audit committee and CEO. All of the concepts are reviewed in detail and reinforced with case studies that demonstrate the proper steps needed for complete analysis. Those companies that make good use of the procedures in this book will avoid the lure of easy money that moved Enron and Worldcom from world class organizations to colossal disasters.

As a pioneer in Lean improvement methods, Jim Martin was one of the first to prove that the most successful lean initiatives are those applied not just on the shop floor, but across every facet of an organization. Maximizing on this concept, Martin demonstrates that one of the most effective ways to implement change is to approach it through the one resource that permeates every facet of every modern organization, IT. He shows how the application of lean project management methods to an organization’s IT will reveal more efficient ways to monitor business activity, gather business intelligence, and manage as well as analyze business processes.

Catalog no. AU6170, ISBN: 978-1-4200-8617-1 October 2008, 6-1/8 x 9-1/4, 305 pp. Suggested Price: $89.95 / £57.99

Business Information Systems

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

Catalog no. AU4186, ISBN: 978-1-4200-8418-4 August 2009, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $49.95 / £31.99

For more information and a complete list Mobile Enterprise Transition and Management Bhuvan Unhelkar Consultant, Wahroonga, Australia Series: Advanced & Emerging Communications Technologies

Business Information Systems

Addressing the rapid evolution of global communications, this book provides step-by-step guidance on how to configure, enact, and manage the process of integrating mobile technology within an organization. The mobile enterprise transition (MET) process presented considers input from the four significant dimensions of an organization — economic, technical, process, and social — making it a well-rounded and complete process. Based on extensive research, literature review, and practical experimentation, this comprehensive text presents emerging best practices, exhaustive case studies, and examples of successful transitions. It also provides detailed references, and a glossary of key terms and commonly used acronyms. Catalog no. AU8275, ISBN: 978-1-4200-7827-5 June 2009, 6-1/8 x 9-1/4, 420 pp. Suggested Price: $79.95 / £48.99

Process-Centric Architecture for IT Systems Parameswaran Seshan Infosys, Bangelore, India

An in-depth exploration of an emerging area, this book presents an IT system architecture approach that centers on business processes: process-centric architecture. It provides a step-by-step presentation of process-centric architecture that includes its principles of analysis and design. This text covers the evolution of IT systems in enterprises, the importance of a business process focus, the role of workflows, business process modeling languages such as BPML and WS-BPEL, enterprise application integration, and more. The author demonstrates how to architect and design an enterprise application based on process-centric architecture using case studies and illustrative examples. Catalog no. K10837, ISBN: 978-1-4398-1628-8 April 2010, 6-1/8 x 9-1/4, 210 pp. Suggested Price: $89.95 / £57.99

Oracle Identity Management

Strategic Intelligence

Governance, Risk, and Compliance Architecture, Third Edition

Business Intelligence, Competitive Intelligence, and Knowledge Management

Marlin B. Pohlman

Jay Liebowitz

Oracle Corporation, Redwood Shores, California, USA

Johns Hopkins University, Rockville, Maryland, USA

Identity management specialist Marlin B. Pohlman brings over 14 years of personal and professional experience to this third edition, offering a definitive guide for corporate stewards who are struggling with the challenge of meeting regulatory compliance pressures while embarking on the path of process and system remediation. He examines multinational regulations, delves into the nature of governance, risk, and compliance (GRC), and outlines a common taxonomy for the GRC space. He also cites standards that are used, illustrating compliance frameworks such as BSI, ITIL, and COBIT. This resource also focuses on specific software components of the Oracle identity management solution and includes elements of the Oracle compliance architecture.

The usefulness of strategic intelligence goes beyond military settings and can be applied to improving the strategic decision making process of any organization. This volume demonstrates how executives can best use internal and external information to make better decisions. Divided into two major parts, the book first discusses the convergence of knowledge management (KM), business intelligence (BI), and competitive intelligence (CI) into what the author defines as strategic intelligence. The second part of the book describes case studies written by recognized experts in the fields of KM, BI, and CI. The case studies include strategic scenarios at Motorola, AARP, Northrop Grumman, and more.

Catalog no. AU7247, ISBN: 978-1-4200-7247-1 April 2008, 7 x 10, 552 pp., Soft Cover Suggested Price: $69.95 / £44.99

Catalog no. AU9868, ISBN: 978-0-8493-9868-1 March 2006, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $93.95 / £59.99

Second Edition

The Systems Thinking Approach to Strategic Planning and Management

Anita Cassidy

Stephen Haines

A Practical Guide to Information Systems Strategic Planning Strategic Computing Directions, Prior Lake, Minnesota, USA

CenteR for Strategic Management, San Diego, California, USA

This second edition of a bestseller reflects advances in technology and provides an improved and thorough planning methodology. The author details a quick and easy approach with concepts, techniques, and templates for analyzing, organizing, communicating, and implementing an IS strategy. This approach unites an organization in a collaborative effort resulting in a solid direction that has the support of the entire organization. Establishing this direction cultivates the support of management, enabling necessary strategic IS investments. The book guides readers through the development of an effective IS plan formulated from their company’s business plan.

Easy-to-read and understand, The Systems Thinking Approach to Strategic Planning and Management presents an elegantly simple A-B-C approach to strategic management. The book provides a unique “Systems Thinking Approach” that places equal emphasis on planning, strategies, and change management processes in support of customer satisfaction. The author illustrates why this approach is needed to plan and manage organization-wide changes and growth. He covers how to create and sustain high performance in a rapidly changing and highly competitive global economy and provides practical tools and plans to define and implement customer-focused vision.

Catalog no. AU5073, ISBN: 978-0-8493-5073-3 October 2005, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $62.95 / £39.99

Catalog no. SL2783, ISBN: 978-1-57444-278-6 June 2000, 6-1/8 x 9-1/4, 392 pp. Suggested Price: $83.95 / £53.99

Business Info. Systems / Disaster & Business Resumption Planning

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Thin Air How Wireless Technology Supports Lean Initiatives

Business Resumption Planning

Dann Anthony Maurno

Second Edition

Salem, Massachusetts, USA

Edited by

Louis Sirico

Leo A. Wrobel

San Jose, California, USA

TelLAWCom Labs, Inc., Ovilla, Texas, USA

Highlighting Wi-Fi as the new and powerful tool for Lean practitioners, this is the first book to make the definitive connection between Lean and wireless technologies, including RFID, wireless sensor networks (WSNs), and real-time location systems (RTLSs). Describing the use of wireless in inherently Lean applications, the book discusses the modernization of infrastructure, elimination of costly hardware and redundant equipment, the facilitation of e-Kanban, and the provision of real-time visibility into any operation. Presenting both technology and applications, it draws on success stories from Boeing, Ford, the U.S. Postal Service, and the Israeli Army.

Offering practical advice along with templates, checklists, and directions to public domain information, Business Resumption Planning, Second Edition assists in creating a solid disaster response and recovery plan for any size organization whether the situation involves computers, communications, or infrastructure. Experienced consultant Leo Wrobel presents methods for the implementation and maintenance of infrastructure continuity planning. He offers updated techniques for conducting a business impact analysis and computing the probability of a disaster. He also discusses the Sarbanes-Oxley act. An included CD provides worksheets and audit forms.

Catalog no. K10242, ISBN: 978-1-4398-0439-1 May 2010, 6 x 9, 224 pp. Suggested Price: $59.95 / £38.99

Catalog no. AU1459, ISBN: 978-0-8493-1459-9 November 2008, 6-1/8 x 9-1/4, 512 pp. Suggested Price: $89.95 / £57.99

Building an Enterprise-Wide Business Continuity Program

GIS in Hospital and Healthcare Emergency Management

Kelley Okolita

Ric Skinner

Business Continuity Professional, Worcester, Massachusetts, USA

The Stonybrook Group, LLC, Sturbridge, Massachusetts, USA

Drawing on over two decades of experience creating continuity plans and using them in actual recoveries, including 9/11 and Hurricane Katrina, Master Business Continuity Planner Kelley Okolita goes beyond theory to provide planners with the tools to build a continuity program in any enterprise. The book offers guidance on each step of the process, including how to validate the plan and time-tested tips for keeping the plan action-ready over the course of time. This complete handbook includes tips for getting started, presents a sample plan, and gives planners the information they need to sell a continuity program to senior leadership.

Illustrating a wide range of practical applications, GIS in Hospital and Healthcare Emergency Management explains how hospitals and healthcare facilities can improve their emergency management and disaster preparedness through the use of GIS. The text aims to raise the level of understanding of the role of GIS in emergency management planning among hospital healthcare emergency managers, risk managers, decision-makers, and regulating and accrediting organizations. The author covers spatial aspects of planning, preparedness, response, and recovery. A CD-ROM with color images, useful forms, exercises, and additional resources is also included.

Catalog no. AU8645, ISBN: 978-1-4200-8864-9 August 2009, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $79.95 / £49.99

Catalog no. K11128, ISBN: 978-1-4398-2129-9 May 2010, 7 x 10, 320 pp. Suggested Price: $99.95 / £63.99

Building Vulnerability Assessments Industrial Hygiene and Engineering Concepts

Managing Emerging Risk

Edited by

The Capstone of Preparedness

Martha J. Boss and Dennis W. Day

Kevin Burton

URS Corporation, Omaha, Nebraska, USA

Scottsdale, Arizona, USA

Chemical, biological, and radioactive (CBR) threats are generally only recognized after a catastrophic event occurs. However, many buildings and facilities throughout the world already have these known risk factors. This resource aids building owners and operators in quickly determining appropriate risk management both during normal operations and when emergencies occur. It discusses ventilation systems, the value of sheltering versus evacuation, design options, decontamination methods, and mechanical systems. It also presents summaries of regulations used to determine if chemicals that are present create a risk to off-site locations or constitute a homeland security vulnerability.

Providing ideas, tools, and a new way of thinking, this important guide introduces the concept of emerging risk and the effective mitigation of and response to unforeseen events. It describes new types of risks, their identification, and their implications for mass casualty and damage. Encouraging cooperation among services, it proposes response actions with regard to identification, mitigation, messaging, crisis communications, planning, and preparedness. It explains techniques for modeling new risks and threat outlooks, methods for calculating and creating strategy and tactics, and guidelines for conducting ongoing risk assessments.

Catalog no. 78348, ISBN: 978-1-4200-7834-3 June 2009, 6-1/8 x 9-1/4, 436 pp. Suggested Price: $99.95 / £55.99

Catalog no. K11272, ISBN: 978-1-4398-2641-6 June 2010, 6-1/8 x 9-1/4, 288 pp., Soft Cover Suggested Price: $59.95 / £38.99

For more information and a complete list Disaster & Business Resumption Planning / Facility Management 10

Natural Hazards Analysis

The Independent Airport Planning Reference Manual

Reducing the Impact of Disasters

Edited by

John C. Pine

A.L.W. Bradley

Appalachian State University, Boone, North Carolina, USA

BAA, UK

This volume assesses critical preparedness issues that emergency personnel must face in the event of a disaster of any kind. The author discusses the nature and consequences of such hazards and examines strategies at the individual, organizational, community, and regional levels. He presents a systematic process for hazard identification, vulnerability determination, and consequence assessment for natural, built, and human environments. Covering every step, from planning and preparedness to mitigation, response, and recovery, the book provides information on hazard identification, modeling, loss estimation, risk perception and definition, and sustainability.

This manual allows airport planners to reference best practice procedures and calculations, without the need to review and subjectively assess alternative manuals. It provides a balance between the requirements of the interested parties, allowing solutions to be commercially sound and suitably flexible. It covers surface access design, terminal design and airfield design from masterplanning principles to detail design issues and calculations. It also highlights the differences between IATA and ACI standards. The accompanying CD includes a set of calculation formulae that can be used to ensure that sound airport terminal planning principles are observed.

Catalog no. AU7038, ISBN: 978-1-4200-7038-5 October 2008, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $79.95 / £49.99

Catalog no. N10173, ISBN: 978-1-4398-2988-2 June 2010, 6 x 9 Suggested Price: $309.95 / £195.00

Energy Management Handbook Seventh Edition Oklahoma State University, Stillwater, USA

Manager’s Guide to Preventive Building Maintenance

Steve Doty

Ryan Cruzan

Wayne C. Turner Colorado Springs Utilities, Colorado, USA

NJ Certified Educational Facilities Manager

Revised to cover the latest innovations and trends, the newest edition of this classic work provides detailed coverage of every component of effective energy management. Containing numerous illustrations, tables, and graphs, it includes expert information on boilers, steam systems, cogeneration, waste-heat recovery, HVAC systems, control systems, systems maintenance, industrial insulation, indoor air quality, thermal energy storage, and codes and standards. It also covers key administrative issues such as energy auditing, economic analysis, utility rates, natural gas purchasing, energy security, and utility deregulation, as well as ways to measure and verify energy savings.

This book is a comprehensive guide for developing an effective preventive maintenance program for any facility. Topics include facility inspection and assessment, effective lubrication practices, commercial roofing repair, indoor air quality management, applicable government codes, standards and regulations, detailed preventive maintenance procedures, and maintenance scheduling. Specific maintenance approaches are examined for more than 100 types of equipment and building components. Also discussed are the economic values of preventive maintenance, management and motivation of the preventive maintenance team, and setting up a computerized maintenance management system (CMMS).

Catalog no. FP8870, ISBN: 978-1-4200-8870-0 July 2009, 8-1/2 x 11, 950 pp. Suggested Price: $249.95 / £151.00

Catalog no. N10108, ISBN: 978-1-4398-1431-4 June 2009, 6 x 9, 300 pp. Suggested Price: $98.00 / £63.99

Handbook of Energy Audits Eighth Edition Albert Thumann

Managing Indoor Air Quality

Association of Energy Engineers, Atlanta, Georgia, USA

Fourth Edition

William J. Younger

Barney Burroughs

Consultant

Consultant, Alpharetta, Georgia, USA

Terry Niehus

Shirley J. Hansen

Consultant

Consultant, Gig Harbor, Washington, USA

The latest edition of this bestselling handbook includes revisions covering ASHRAE Level 1 and 2 energy audits, as well as a new chapter on water conservation. Topics include energy assessment and computer software that will guide you in planning and carrying out a thorough and accurate energy audit for any type of facility, including electrical, mechanical, and building systems analysis. Clear, easy-to-follow instructions guide you through accounting procedures, rate of return, and life cycle cost analysis. Loaded with forms, checklists and handy working aids, this book provides important tools for anyone responsible for conducting or overseeing a facility energy audit.

This practical guide and information covers how to treat existing indoor air problems effectively and how to prevent costly IAQ problems from occurring in the first place. A single discipline approach unfortunately tends to narrow both the control and the treatments options. This book cuts across professions to offer those concerned with the total facility a broader, more comprehensive approach to managing indoor air quality and mitigating indoor air quality problems. The third edition is extensively updated and edited in response to the rapid pace of changes and advances in the IAQ industry.

Catalog no. N10131, ISBN: 978-1-4398-2145-9 September 2009, 6 x 9, 470 pp. Suggested Price: $125.00 / £82.00

Catalog no. FP7155, ISBN: 978-1-4200-7155-9 April 2008, 6-1/8 x 9-1/4, 350 pp. Suggested Price: $99.95 / £63.99

The Banking Crisis Handbook

Encyclopedia of Alternative Investments

Edited by

Greg N Gregoriou

Greg N. Gregoriou

State University of New York, Plattsburgh, USA

Shedding new light on the recent worldwide banking debacle, this handbook presents possible remedies as to what should have been done prior, during, and after the crisis. With contributions from well-known academics and professionals, the book contains exclusive, new research that will undoubtedly assist bank executives, risk management departments, and other financial professionals to attain a clear picture of the banking crisis and prevent future banking collapses. The text provides a global analysis of the banking crisis by giving insight into how various countries were impacted. It also discusses ways to improve bank regulation and risk management.

A pioneering reference, this encyclopedia is the most authoritative source on alternative investments for students, researchers, and practitioners in this area. Containing 545 entries, the encyclopedia focuses on hedge funds, managed futures, commodities, and venture capital. It features contributions from wellknown, respected academics and professionals from around the world. More than a glossary, the book offers in-depth definitions for each entry, lists numerous tables and figures, and includes academic references for money managers and investors who want to understand the jargon and delve into the definitions.

Catalog no. K10974, ISBN: 978-1-4398-1853-4 December 2009, 6-1/8 x 9-1/4, 628 pp. Suggested Price: $89.95 / £57.99

Catalog no. C6488, ISBN: 978-1-4200-6488-9 August 2008, 7 x 10, 592 pp. Suggested Price: $249.95 / £159.00

Textbook

Criminal Financial Investigations The Use of Forensic Accounting Techniques and Indirect Methods of Proof Gregory A. Pasco

Energy Economics Modeling and Empirical Analysis in China Edited by

Colorado Technical University, Sioux Falls, South Dakota, USA

Yi-Ming Wei, Ying Fan, Zhi-Yong Han, and Guang Wu

Proceeding step-by-step through the investigative process, from case initiation to presentation in court, this text presents the relevant legal requirements to successfully establish a financial white collar crime case. The author presents a historical overview and examines the different forms of financial fraud and misappropriation of assets, including money laundering and transnational financial transactions. The book defines how the legally accepted indirect methods of proof are constructed and explains how they can establish proof beyond a reasonable doubt. Case studies are included, and a solutions manual and PowerPoint® presentations are available with qualifying course adoption.

With rising international oil prices greatly increasing the energy costs of China’s economic growth, national energy security has become a strategic issue for China’s government and society. Providing a reference for China’s energy policy making, this volume focuses on significant issues concerning China’s current energy strategies and policies. It covers the structural features of China’s energy economy, the forecasting of China’s energy supply and demand, and fluctuations in the international oil market and China’s counter measures. It also explores energyenvironmental problems, the reduction of CO2 emissions, strategic petroleum reserves, and the progress of energy technology.

Catalog no. 91662, ISBN: 978-1-4200-9166-3 November 2008, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $89.95 / £57.99

Catalog no. K10560, ISBN: 978-1-4398-1121-4 September 2009, 7 x 10, 320 pp. Suggested Price: $129.95 / £82.00

Emerging Markets Performance, Analysis and Innovation

Finance & Investing

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

Energy Project Financing Resources and Strategies for Success Albert Thumann, P.E., C.E.M.

Edited by

Association of Energy Engineers, Atlanta, Georgia, USA

Greg N. Gregoriou

Eric Woodroof, Ph.D., C.E.M., CRM

State University of New York, Plattsburgh, USA

Johnson Controls, Wisconsin, USA

This noteworthy collection sheds some light on what lies ahead for worldwide emerging markets with the most up-to-date research from academics and practitioners. It addresses business cycles, equity returns, regulations, corporate governance, corruption, and more in various international markets. The book offers a rare glimpse into the growing markets of the Middle East and North African (MENA) region. It examines the performance of Latin American, Indian, and Asian markets over time and compares their risks. The book also investigates Balkan economics, including the trade flows and volatility of these transition countries in Europe.

This practical reference provides a resource for those seeking the innovative methods for financing energy projects. The full scope of current project financing practices are fully examined and assessed, including coverage of energy service performance contracting, rate of return analysis, measurement and verification of energy savings, and more. Readers will receive the facts they need to assess a project’s payback in advance, anticipate and avoid potential risks and/or hidden costs, and assure that your energy project is an overall economic success. Other topics covered include financing international projects and ESCO’s (Energy Service Company’s) financing.

Catalog no. K10247, ISBN: 978-1-4398-0448-3 June 2009, 6-1/8 x 9-1/4, 868 pp. Suggested Price: $109.95 / £69.99

Catalog no. FP8386, ISBN: 978-1-4200-8386-6 September 2008, 6-1/8 x 9-1/4, 450 pp. Suggested Price: $99.95 / £63.99

For more information and a complete list Pension Fund Risk Management Financial and Actuarial Modeling Edited by

Green Facilities Handbook Simple and Profitable Strategies for Managers Eric Woodroof Johnson Controls, Wisconsin, USA

Finance & Investing

Meeting a need in the marketplace for information on how to operate a sustainable facility and reduce carbon emissions, the Green Facilities Handbook clearly explains why green business is good business and delineates practical strategies to green your operations in energy and management. The book explores issues in the greening of a facility, including janitorial considerations, fuel choices for fleets, and recycling. Additional information is provided on carbon reduction terminology, monitoring and reporting, and carbon trading as well as offset strategies. Special bonus chapters include valuable information on financing and procedures for “green” marketing. Catalog no. FP8490, ISBN: 978-1-4200-8490-0 March 2009, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $119.95 / £76.99

Marco Micocci University of Cagliari, Italy

Greg N. Gregoriou State University of New York, Plattsburgh, USA

Giovanni Batista Masala University of Cagliari, Italy

This book addresses the two most relevant problems in pension fund risk management: financial risk and technical risk. Providing a comprehensive overview of the modern risks of the pension fund sector, the acclaimed editors and contributors offer possible solutions and a global perspective. The first part of the book deals with financial risk management and ALM strategies for pension funds. The second section discusses technical risk management and some of its important topics, including longevity risk and private pensions. The final portion of the text covers a variety of regulatory topics and integrates various cultures’ relationship to pension fund risk management. Catalog no. K10909, ISBN: 978-1-4398-1752-0 January 2010, 6-1/8 x 9-1/4, 768 pp. Suggested Price: $99.95 / £63.99

Insider Trading Global Developments and Analysis Edited by

Paul U. Ali

Stock Market Volatility

University of Melbourne, Parkville, Australia

Edited by

Greg N. Gregoriou

State University of New York, Plattsburgh, USA

Insider trading has long been considered endemic in the world’s financial markets. It is unsurprising that the recent growth in mergers and acquisitions worldwide has been accompanied by a growth in insider trading on a scale not witnessed since the 1980s takeovers boom. Insider Trading: Global Developments and Analysis brings together the latest law and finance research on insider trading. It provides expert coverage on the established U.S., European, and Asia-Pacific securities markets, as well as the key emerging markets of Brazil and the greater China region. Providing high interest and up-to-date content, the book features several recent cases, including that of Martha Stewart.

Taking into account the ongoing worldwide financial crisis, this timely volume provides insight to better understand volatility in various stock markets. It is one of the first to draw on a range of international authorities who offer their expertise on market volatility in developed, emerging, and frontier economies. The book includes many stock market volatility charts and tables, enabling readers to accurately examine the volatility patterns in different markets around the world. It compares volatility in developed and emerging markets, describes how to apply mathematical models to analyze behavior of the market and underlying assets, and explores recent trends in forecasting.

Catalog no. C7401, ISBN: 978-1-4200-7401-7 August 2008, 6-1/8 x 9-1/4, 456 pp. Suggested Price: $129.95 / £82.00

Catalog no. K10001, ISBN: 978-1-4200-9954-6 April 2009, 6-1/8 x 9-1/4, 651 pp. Suggested Price: $99.95 / £60.99

Textbook

Technical Analysis of Stock Trends

Introduction to Financial Models for Management and Planning James R. Morris and John P. Daley

Ninth Edition Robert D. Edwards and John Magee W.H.C. Bassetti

University of Colorado, Denver, USA

Golden Gate University, San Francisco, California, USA

This text provides graduate level instruction on the development of models for financial management and planning. By working through the problems and models in this text, readers will learn how computer based models should be structured to analyze a firm’s investment and financing. The authors emphasize modeling problems related to financial management, firm valuation, forecasting, and security pricing. Monte Carlo simulation is emphasized and access to the Monte Carlo simulation software @Risk is included with the text.

Based on the groundbreaking research and experience of Dow, Schabacker, Edwards, and Magee, Technical Analysis of Stock Trends offers proven trading and investing techniques for success, regardless of market conditions. This ninth edition features updated material, including related tactical procedures and techniques as well as additional information on Internet tools. It expands material on the three-days-away procedures and short and very short term market analysis. It updates Dow Theory with extended comments from the modern point of view. It also includes an updated resources appendix and glossary.

Catalog no. C0542, ISBN: 978-1-4200-9054-3 April 2009, 6-1/8 x 9-1/4, 754 pp. Suggested Price: $89.95 / £49.99

Catalog no. AU3772, ISBN: 978-0-8493-3772-7 February 2007, 6-1/8 x 9-1/4, 840 pp. Suggested Price: $104.95 / £66.99

Unravelling the Credit Crunch

Comprehensive Healthcare for the U.S.

David Murphy

An Idealized Model

Rivast Consulting, London, UK Chapman & Hall/CRC Financial Mathematics Series, 16

William F. Roth

Offering fascinating insight into how the financial system works and how the credit crisis arose, this book provides a clearly written, comprehensive account of the current credit crunch that is easily understandable to non-specialists. It explains how the financial system was drawn into the crunch and the issues that need to be addressed to prevent further disasters. The author supplies detailed descriptions on numerous specialist areas, including credit derivatives, structured finance, and the monoline insurance companies. He also explores accounting and financial regulation and discusses the legacy of the Great Depression and other historical events.

This book addresses the key parts of a healthcare system such as facility and staffing structure, the decision making model, the financial model, the design of a universal information system, training/education, and malpractice. It discusses how these challenges are dealt with in twelve other countries, all of which ranked higher than the U.S. by the World Health Organization. The book also addresses the problems currently faced by all of these systems and provides solutions for these problems. From there, the author designs an idealized model of comprehensive care for the U.S., taking the best aspects from health systems around the world and applying them to the U.S.

Catalog no. K10136, ISBN: 978-1-4398-0258-8 June 2009, 6-1/8 x 9-1/4, 330 pp., Soft Cover Suggested Price: $49.95 / £31.99

Catalog no. K11453, ISBN: 978-1-4398-2955-4 January 2010, 6 x 9, 170 pp. Suggested Price: $49.95 / £31.99

DeSales University, Center Valley, Pennsylvania, USA

Business Principles for Legal Nurse Consultants Edited by

Patricia W. Iyer, MSN, RN, LNCC President, Med League Support Services Inc., Flemington, New Jersey, USA

Consumer Directed Health Care

Jan Aken

A 360 Degree View

Puget Sound Legal Nurse Consultants, Lake Stevens, Washington, USA

Kim Slocum

Kathie W. Condon Condon Legal Nurse Consultants, Birmingham, Alabama, USA

Along with the interdisciplinary challenges involved in legal nurse consulting, starting a business in this field requires yet another skill: business savvy. In this book, successful practicing LNCs share the benefits of their rich experience in starting and maintaining an LNC business. They discuss developing a business plan, marketing and advertising, building a website, incorporating new technology, handling employees and contractors, maintaining cash flow, navigating the ethical minefield, managing change, and developing and strengthening relationships with attorneys, as well as the role of an expert witness. Catalog no. 4606, ISBN: 978-0-8493-4606-4 August 2005, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $93.95 / £59.99

Compliance for Coding, Billing & Reimbursement Second Edition A Systematic Approach to Developing a Comprehensive Program Duane C. Abbey

KDS Consulting LLC, West Chester, Pennsylvania, USA

With three decades of experience in a variety of health care, pharmaceutical, and biotechnology firms, respected health care consultant, Kim Slocum applies a uniquely broad viewpoint to the U.S. health care crisis. He discusses how the system has evolved and debunks various myths that continue to persist. Exploring potential solutions, he balances many diverse and conflicting factors, including the movement to make health care more patient-centered and the growing trend to transfer significant portions of financial risk to patients via high-deductibles. Slocum closes the book by discussing what a successful consumer-directed system might look like and what steps would be required to make it happen. Catalog no. PP7391, ISBN: 978-1-56327-391-9 July 2008, 6 x 9, 160 pp., Soft Cover Suggested Price: $54.95 / £34.99

Discharge Planning Handbook for Healthcare Top 10 Secrets to Unlocking a New Revenue Pipeline Ali Birjandi Operational Performance Improvement, ProMedical Health System, Toledo, Ohio, USA

Abbey & Abbey Consultants, Inc., Ames, Iowa, USA

Lisa M. Bragg

Based on 25 years of direct consultation, Duane Abbey explains how to deal with the complex coding, billing, and reimbursement processes that can force providers to choose between being paid and being compliant. Fully revised to account for recent changes, this unique resource covers statutorily-based programs and contracted relationships, as well as situations that do not involve formal relationships. In addition to offering recent information illustrated by case studies, Dr. Abbey provides providers and administrators, as well as consultants and attorneys with the mindset and attitude required to meet this challenge with savvy and perseverance. Includes a CD packed with regulations and information.

Based on 25 years of experience, Birjandi and Bragg show hospital administrators and directors how they can tap into new revenue using the Six Sigma DMAIC model (Define, Measure, Analyze, Improve, and Control). The book’s step-bystep implementation strategy highlights five concepts: redefining the whole idea of discharge planning, focusing on the right metrics, augmenting re-design with lean concepts, applying a practical approach to improvement, and creating a results-oriented culture. The book includes a comprehensive case study, as well as a spreadsheet that can be used to track success.

Catalog no. PP7368, ISBN: 978-1-56327-368-1 April 2008, 8-1/2 x 11, 232 pp., Soft Cover Suggested Price: $74.95 / £47.99

Catalog no. PP7392, ISBN: 978-1-56327-392-6 August 2008, 7 x 10, 208 pp., Soft Cover Suggested Price: $59.95 / £38.99

Waterville, Ohio, USA

Finance & Investing / Healthcare-Financial Management & Leadership

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

For more information and a complete list Governance for Health Care Providers The Call to Leadership Edited by

Healthcare-Financial Management & Leadership 14

David B. Nash and Valerie P. Pracillo

Healthcare Delivery in the U.S.A.

Jefferson Medical College, Philadelphia, Pennsylvania, USA

An Introduction

William J. Oetgen

Margaret F. Schulte, DBA

Georetown University, Washington D.C., USA

Grand Valley State University, Michigan, USA

Physicians, nurses, pharmacists, and other medical professionals who serve on the boards of private, nonprofit institutions often do so with much more diligence than knowledge. Very little material exists to cover the range of issues that are so vital at a time when health care institutions face patient overloads and budget shortages. Written by leading health care advocates and authorities, this volume provides a readily accessible resource that helps define the functions of a board member and summarizes the problems that they most likely will face including finance and compliance issues, as well as funding and strategic planning.

The position of the medical sector as a growth market is opening new avenues for workers outside the traditional realm of healthcare, such as management engineers, IT professionals, and process improvement specialists. A guide for healthcare market entrants, this book equips new hires with the knowledge needed to navigate the business of medicine. It also provides a much-needed orientation to the broader healthcare work environment for those working in hospitals or as vendors and manufacturers. The author, editor of the American College of Health Executive’s Frontiers in Health Services Management, confronts challenges facing the industry as a whole, including finance, legal, regulatory, and workforce issues.

Catalog no. PP7853, ISBN: 978-1-4200-7853-4 December 2008, 6 x 9, 344 pp. Suggested Price: $79.95 / £49.99

Catalog no. PP8493, ISBN: 978-1-4200-8493-1 October 2009, 7 x 10, 144 pp., Soft Cover Suggested Price: $49.95 / £25.99

Handbook of Long-Term Care Administration and Policy Edited by

Cynthia Massie Mara

Healthcare Payment Systems

Pennsylvania State University, Middletown, USA

An Introduction

Laura Katz Olson

Edited by

Lehigh University, Bethlehem, Pennsylvania, USA Series: Public Administration and Public Policy

Duane C. Abbey

Exploring and delineating the issues from every angle, this book covers topics such as public perception, understanding system failure, and the tensions between the social model and the medical model. It focuses on recipients and their caregivers, then emphasizes services, exploring models that confront the barriers to achieving coordination of care. The chapters address issues related to the administration of care and the importance and benefits of transparency of information. The book concludes with an examination of policymaking and funding, the challenges inherent in getting on the public agenda, geriatric mental health needs, and the future issues that will fuel a national debate.

Healthcare Payment Systems: An Introduction provides a complete introduction to healthcare payment systems. Written by Duane Abbey, one of the nation’s leading experts and most sought out consultants on payment systems, this volume makes the monumental task of medical reimbursement approachable and manageable. Covering the fundamentals and terminology needed to understand this discipline, and the strategies needed to master it, Dr. Abbey’s readers develop the solid core of skills and knowledge needed to confidently approach payment systems as tools to use rather than hazards to avoid — tools that will lead to improved revenue cycles and higher levels of profitability.

Catalog no. AU5327, ISBN: 978-0-8493-5327-7 March 2008, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $89.95 / £57.99

Catalog no. PP9277, ISBN: 978-1-4200-9277-6 May 2009, 7 x 10, 172 pp., Soft Cover Suggested Price: $44.95 / £27.99

Health Care Will Not Reform Itself

Healthcare Transformation

A User’s Guide to Refocusing and Reforming American Health Care George C. Halvorson

Abbey & Abbey Consultants, Inc., Ames, Iowa, USA

A Guide for the Hospital Board Member Maulik Joshi Network for Regional Healthcare Improvement, Easton, Maryland, USA

Bernard Horak

Kaiser Permanente, Oakland, California, USA

Georgetown University, Washington DC, USA

Written by a leading authority in the industry, this book provides a basic primer on the American health care system. Using simple-to-understand language supplemented by insightful anecdotes and examples, the author cuts through the thicket of health care reform rhetoric to offer a step-by-step blueprint for achieving real improvements in health care delivery, as well as putting curbs on growing health care costs. He explains how health insurance works in the U.S. compared with the rest of the world and outlines the barriers to American reform. He also discusses why health care costs are going up so rapidly and sets realistic goals for care improvement.

This concise manual provides hospital board members and executives with practical guidance on how to become actively engaged in the transformation of their organization. It focuses on how the healthcare industry as a whole is transforming and stresses the importance of having board members who are able to provide leadership. The manual is ideal for orienting new board members and for providing experienced members with insight on key issues. It supplies questions to ask stakeholders that will facilitate engagement. Each chapter is organized around action steps designed to build organizational quality and facilitate change.

Catalog no. K10830, ISBN: 978-1-4398-1614-1 May 2009, 6 x 9, 184 pp. Suggested Price: $29.95 / £19.99

Catalog no. K10283, ISBN: 978-1-4398-0506-0 May 2009, 6-1/8 x 9-1/4, 128 pp., Soft Cover Suggested Price: $39.95 / £24.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

Edited by

Vagelis Hristidis

Managing Pharmacy Practice Principles, Strategies, and Systems

Florida International University, Miami, USA Chapman & Hall/CRC Data Mining and Knowledge Discovery Series, 12

Edited by

Addressing the challenges of leveraging the rich information found in electronic health records (EHRs), this book explores the technology to unleash the data stored in EHRs. It tackles medical privacy concerns, the lack of standardization for the representation of EHRs, missing or incorrect values, and the availability of multiple rich health ontologies. The book looks at how to search the EHR collection given a user query and return relevant fragments from the EHRs. It explains how to mine the EHR collection to extract interesting patterns, group entities to various classes, or decide whether an EHR satisfies a given property. The text also discusses the processing of medical images.

Highlighting the growing impact of technology throughout pharmacy and healthcare, this text underlines the challenges of this rapidly evolving profession and explores strategies for success. Touching on basic management theory and thoroughly discussing systems theory, the text supplies the groundwork for analyzing managerial systems. This systems approach will allow the reader to understand the contextual relationships between seemingly disparate concepts. With contributions from leaders in fields as diverse as pharmacy, human resources, education, and management, the book presents a broad overview of the complexities and intricacies inherent in managing systems in pharmacy.

Catalog no. C9038, ISBN: 978-1-4200-9038-3 December 2009, 6-1/8 x 9-1/4, 331 pp. Suggested Price: $89.95 / £57.99

Catalog no. 1446, ISBN: 978-0-8493-1446-9 March 2004, 242x165, 536 pp. Suggested Price: $93.95 / £59.99

Andrew M. Peterson Philadelphia College of Pharmacy, Pennsylvania, USA

Knowledge Management in Public Health Edited by

Jay Liebowitz

Medical Error and Patient Safety

Johns Hopkins University, Rockville, Maryland, USA

Human Factors in Medicine

Richard A. Schieber and Joanne D. Andreadis

George A. Peters and Barbara J. Peters

Centers for Disease Control and Prevention, Altanta, Georgia, USA

Peters & Peters, Santa Monica, California, USA

A general introduction to KM and social networking in the public health arena, this book begins by delineating basic principles, components, and methodologies as well as trends and key issues in public health. It includes ten case studies illustrating applications of KM and social networking in public health. The chapters are written by leading individuals from organizations involved in applying KM in public health worldwide. The editors and chapter authors explore the many elements of KM, delineating how and why to start such an initiative. They provide specific examples of the development and value-added benefits of KM in a variety of public health environments.

This resource presents more than 500 ideas, concepts, and techniques that can be applied and tailored to unique circumstances. After an introduction to general concepts and approaches, the authors examine vulnerabilities in medical services, including emergency services, healthcare facilities, and infection control. It covers risks in medical devices and product design; human factors such as fatigue and stress; management errors; errors in communication; as well as mistakes in drug delivery, including faulty labels and warnings. The authors also compare and contrast several analytical methods, their interpretation, and their translation into a plan of action.

Catalog no. K10300, ISBN: 978-1-4398-0600-5 July 2009, 6-1/8 x 9-1/4, 230 pp. Suggested Price: $89.95 / £57.99

Catalog no. 64789, ISBN: 978-1-4200-6478-0 November 2007, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $79.95 / £49.99

The Managed Care Contracting Handbook Second Edition Planning & Negotiating the Managed Care Relationship Maria Todd

The Medicare Recovery Audit Contractor Program A Survival Guide for Healthcare Providers

HealthPro Consulting, Inc., The Healthcare Reimbursement Institute

Duane C. Abbey

Demystifying the contracting process, the second edition of this work is an essential how to book for those venders involved with the delivery of managed care services. Concise and easy to read, this edition provides an updated look at this rapidly evolving area. It offers an in-depth look at managed care and its organizations as a foundation for contracting strategies and covers key issues such as consumer driven health plans, pay for performance initiatives, and contract negotiations. Written by a seasoned professional in managed care contracting, it also offers a comprehensive layman’s evaluation of a typical managed care agreement, as well as sample contracts and important checklists.

This book is intended to provide all the information necessary for healthcare providers of all to prepare and successfully defend against inappropriate RAC audit recoveries. The author discusses the mechanics and machinations involved in the program, enhancing readers understanding by examining many of the underlying circumstances that can generate improper payments under the Medicare program. He examines many different issues in such a way that readers get the understanding they need not only to deal with current issues, but also to deal with those that may arise in the future.

Catalog no. PP7369, ISBN: 978-1-56327-369-8 March 2009, 6 x 9, 300 pp. Suggested Price: $79.95 / £48.99

Abbey & Abbey Consultants, Inc., Ames, Iowa, USA

Catalog no. K11113, ISBN: 978-1-4398-2100-8 March 2010, 6 x 9, 122 pp., Soft Cover Suggested Price: $59.95 / £38.99

Healthcare-Financial Management & Leadership

Information Discovery on Electronic Health Records

For more information and a complete list Paradox and Imperatives in Health Care

Healthcare-Financial Management & Leadership 16

How Efficiency, Effectiveness, and E-Transformation Can Conquer Waste and Optimize Quality

Pursuing Excellence in Healthcare

Jeffrey C. Bauer

Preserving America’s Academic Medical Centers

Futures Practice, ACS Health Care Solutions, Chicago, Illinois, USA

Arthur M. Feldman

Mark Hagland

Jefferson Medical College, Philadelphia, Pennsylvania, USA

Chicago, Illinois, USA

For over 100 years, academic medical centers (AMCs) have been the bastion of medicine; providing outstanding care, incubating the discoveries that have improved healthcare around the world, and training the next generation of doctors and scientists. Delineating the issues that have lead to the current crisis in AMCs, this book provides a radically different model for achieving success. The model presents four intersecting spheres of action, each of which is necessary but none of which can stand alone. The book presents an in depth analysis of the issues and challenges facing AMCs and offers recommendations that allow them to achieve their core mission: the delivery of outstanding patient care.

In this groundbreaking, critically acclaimed collaboration, award-winning authors Bauer and Hagland explain why providers must draw upon internal resources to increase net revenue and provide the quality of care that payers and consumers are demanding. Through numerous case studies, the authors show how pioneering health care organizations are using performance improvement tools such as lean management, Six-Sigma, and the Toyota Production System to produce excellent services as inexpensively as possible. This book challenges health care leaders to change their status quo mentality and to put their organizations on a positive path while redirection is still possible. Catalog no. PP7379, ISBN: 978-1-56327-379-7 December 2007, 6 x 9, 192 pp. Suggested Price: $39.95 / £25.99

Catalog no. K10852, ISBN: 978-1-4398-1657-8 September 2009, 6 x 9, 336 pp. Suggested Price: $49.95 / £31.99

Statistical Analysis for Decision Makers in Healthcare, Second Edition Patient Safety The PROACT Root Cause Analysis Approach Robert J. Latino Reliability Center, Inc., Hopewell, Virginia, USA

This book provides a perspective on patient care, risk management, and quality management from outside the healthcare industry and culture. Challenging perceptions about Root Cause Analysis (RCA), it provides a new approach that includes tools such as Basic Failure Modes and Effects Analysis (FMEA) and Opportunity Analysis (OA) which help quantify and prioritize events which deserve the attention of true RCA. The authors begin by defining the events that require RCA to maximize the effect on the patient. They address not only the proactive methodologies but also the organizational paradigms that must change in order to support and sustain such activities in the interest of patient safety. Catalog no. 87274, ISBN: 978-1-4200-8727-7 October 2008, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $89.95 / £57.99

The Practical Guide to HIPAA Privacy and Security Compliance

Understanding and Evaluating Critical Information in Changing Times Jeffrey C. Bauer Futures Practice, ACS Health Care Solutions, Chicago, Illinois, USA

Without jargon or mathematical formulas, this book introduces the practice of quantitative analysis to provide an understanding of the principles of scientific inquiry, applied to clinical medicine, program evaluation, policy analysis, management, accounting, and research. The author discusses practical scientific methods to show why statistics cannot compensate for bad science or bad data. The book helps readers to intelligently evaluate the many numbers that cross their desk in the normal course of business. Catalog no. K10061, ISBN: 978-1-4398-0076-8 May 2009, 6 x 9, 160 pp., Soft Cover Suggested Price: $49.95 / £30.99

Successful Collaboration in Healthcare

Principle Logic, Acworth, Georgia, USA

A Guide for Physicians, Nurses & Clinical Documentation Specialists

Rebecca Herold

Colleen M. Stukenberg

Kevin Beaver Rebecca Herold, LLC, Van Meter, Iowa, USA

FHN Memorial Hospital, Freeport, Illinois, USA

A one-stop resource for HIPAA privacy and security advice that can immediately be applied to any organization’s unique situation, this book defines what HIPAA is, what it requires, and what can be done to achieve and maintain compliance. It describes the HIPAA Privacy and Security Rules and compliance tasks in easy-tounderstand language, focusing not on technical jargon, but on what organizations need to do to meet requirements. Anyone preparing an organization for HIPAA laws will receive expert guidance on requirements and other commonly-discussed topics. The book enables organizations to determine how HIPAA will impact them, regardless of whether they are a HIPAA Covered Entity.

A guide to how healthcare providers can forge alliances that will improve patient care, this book describes ways in which nurses and physicians can collaborate to enhance safety, quality, and treatment efficacy, and how this collaboration can have positive financial effects. It demonstrates how cooperation can meet the changing requirements of governing bodies and government regulations as well as technological advancements. It addresses the roles of direct patient caregiver, charge or team leader nurse, case manager, and clinical documentation specialist, and covers regulatory and financial topics such as Recovery Audit Contractors (RAC) and Pay for Performance.

Catalog no. AU1953, ISBN: 978-0-8493-1953-2 November 2003, 6-1/8 x 9-1/4, 496 pp. Suggested Price: $104.95 / £66.99

Catalog no. K10656, ISBN: 978-1-4398-1292-1 January 2010, 6 x 9, 104 pp. Suggested Price: $59.95 / £38.99

Transformative Quality The Emerging Revolution in Health Care Performance Mark Hagland

A3 Problem Solving for Healthcare A Practical Method for Eliminating Waste Cindy Jimmerson

Chicago, Illinois, USA

Lean Healthcare West, Missoula, Montana, USA

Looking for ways to improve quality and cut costs, health care organizations are in the midst of overhauling all of their operational systems as they seek to achieve heightened levels of quality. After providing a historical perspective and an analysis of the changing demands and demographics behind this current push, noted health care writer Mark Hagland provides a thorough look at in-depth case studies involving dramatic transformations in health delivery systems of varying complexity. Hagland also looks at the role of information technology in these transformations and discusses likely outcomes and future trends.

Written by an expert in Lean principles, this book offers an easy-to-use problemsolving method that can be applied to every aspect of healthcare to identify, understand, and improve processes. Illustrated with numerous A3s in various stages of development, this practical, easy to use workbook explains how to extend the VSM philosophy to a more focused perspective. The first book to extensively explore the value of the A3 problems solving tool in healthcare, it demonstrates the simplicity and completeness of the A3 tool and its applications to regulatory documentation and the activities of daily work.

Catalog no. PP8492, ISBN: 978-1-4200-8492-4 October 2008, 6 x 9, 174 pp. Suggested Price: $49.95 / £31.99

Catalog no. PP7358, ISBN: 978-1-56327-358-2 June 2007, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $55.00 / £34.99

Workplace Clinics and Employer Managed Healthcare

Applying Lean in Healthcare

A Catalyst for Cost Savings and Improved Productivity

Edited by

A. Michael LaPenna

Leading Edge Group, Cobh, Ireland

A Collection of International Case Studies Joe Aherne

The LaPenna Group, Grand Rapids, Michigan, USA

John Whelton

The advent of organizations considering an on-site approach to the delivery of healthcare services increases in direct proportion to the rising of healthcare costs. This volume is a how-to manual on the design and implementation of an onsite program and presents the challenges and benefits of such a system. Topics discussed include hospital and specialty contracting; employee choice concerns; cost-control; ancillary services such as pharmacy, lab testing, physical therapy, and imaging; workers compensation issues; benefits consultants; quality vs. value analysis; and other considerations. A case study is provided which follows the implementation of a program from inception to introduction.

Covering healthcare from clinical to nutritional services, this book provides a collection of international case studies that demonstrate how lean thinking can be applied in the healthcare industry. Offering an international perspective, the text introduces key concepts of lean healthcare and presents real-life examples to illustrate the practical benefits — which include more efficient processes, increased patient satisfaction, and cost savings — that can result from a lean philosophy. The book features a number of expert contributors who offer practical tips and a foreword from eminent psychiatry professor Jeffrey Clotheir, MD.

Catalog no. PP2448, ISBN: 978-1-4200-9244-8 December 2009, 7 x 10, 280 pp., Soft Cover Suggested Price: $54.95 / £34.99

Catalog no. K11351, ISBN: 978-1-4398-2739-0 April 2010, 6 x 9, 231 pp. Suggested Price: $49.95 / £31.99

Lean Hospitals 5S for Healthcare J. Michael Rona Consulting Group LLC

Improving Quality, Patient Safety, and Employee Satisfaction Mark Graban

Lean Tools for Healthcare Series

ValuMetrix Services, Ortho-Clinical Diagnostics, Inc., A Johnson & Johnson Company, Dallas, Texas, USA

Based on Hiroyuki Hirano’s classic 5 Pillars of the Visual Workplace and modeled after the Shingo Prize-winning Shopfloor Series for Lean Manufacturers, this work adopts a proven reader-friendly format to impart all the information needed to understand and efficiently implement Lean methodology in a healthcare setting. Written by the principals involved with the Rona Consulting Group who were responsible for the groundbreaking implementation of the Toyota Production System at the Virginia Mason Medical Center, it provides a wealth of transferable examples along with a step-by-step hands-on guide that will demonstrate how to get an entire organization positively involved in the process.

Winner of a 2009 Shingo Research and Professional Publication Prize, this book has received universal acclaim from industry insiders and reform advocates. Drawing on his years of working with hospitals, Graban explains why and how Lean can be used to improve safety, quality, and efficiency in a healthcare setting. After highlighting the benefits of Lean for patients, employees, physicians, and the hospital itself, he explains how Lean manufacturing staples such as value stream mapping and process observation can help hospital personnel identify and eliminate waste in their processes, effectively preventing delays for patients, reducing wasted motion for caregivers, and improving quality of care.

Catalog no. K10196, ISBN: 978-1-4398-0350-9 December 2009, 7 x 10, 120 pp., Soft Cover Suggested Price: $28.95 / £18.99

Catalog no. PP3805, ISBN: 978-1-4200-8380-4 July 2008, 7 x 10, 280 pp., Soft Cover Suggested Price: $44.95 / £28.99

Healthcare-Financial Mgmt. & Leadership / Process Improvement

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

For more information and a complete list Healthcare-Process Improvement / Human Resources & Training 18

Medical Disaster Response A Survival Guide for Hospitals in Mass Casualty Events Edited by

David Goldschmitt New York Downtown Hospital, USA

Robert Bonvino

Reliability Technology, Human Error, and Quality in Health Care B.S. Dhillon University of Ottawa, Ontario, Canada

This book addresses the critical medical planning and response issues involved in a mass casualty disaster before, during, and after the event. It presents a comprehensive medical disaster management plan that provides readers with a framework to develop individual policies to suit their particular institution. The book offers a powerful and unique case example through a chronology of the events of September 11th, offering a firsthand account and insight into the quintessential test case for disaster response effectiveness. It also profiles other well-known events as seen through the eyes of the expert contributors who witnessed and participated in the medical response to these tragedies.

A compilation of data from a wide variety of sources, this book eliminates the need to pick through journal articles, online databases, and conference proceedings to obtain information. The authors discuss medical device maintenance, human error reporting systems and models for predicting human reliability and error, patient safety, quality methods, and steps for improving quality in health care. Highlights include a chapter on mathematical concepts and another chapter containing introductory material on reliability technology, human error, and quality considered essential to understanding materials presented in subsequent chapters.

Catalog no. 61224, ISBN: 978-1-4200-6122-2 May 2009, 6-1/8 x 9-1/4, 864 pp. Suggested Price: $99.95 / £60.99

Catalog no. 65580, ISBN: 978-1-4200-6558-9 February 2008, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $89.95 / £57.99

Optimizing Emergency Department Throughput Operations Management Solutions for Health Care Decision Makers John M. Shiver George Mason University, Fairfax, Virginia, USA

David Eitel This landmark publication provides Emergency Department (ED) managers and healthcare administrators with essential tools to make their job easier in the wake of a national crisis in ED capacity. It explores the relationships of individual stakeholders and illustrates how information technology can play an important role in improving the performance of the ED. It also demonstrates how to improve financial performance, specialty services, and billing and collections functions. Because there are so many unpredictable elements related to the emergency room environment, this text explains how to predict patient volumes, flow, and space needs, using historical data to best plan for the unknowns. Catalog no. PP3775, ISBN: 978-1-4200-8377-4 December 2009, 8-1/2 x 11, 160 pp., Soft Cover Suggested Price: $69.95 / £44.99

The Pittsburgh Way to Efficient Healthcare Improving Patient Care Using Toyota Based Methods

Value Stream Mapping for Healthcare Made Easy Cindy Jimmerson Lean Healthcare West, Missoula, Montana, USA

Value Stream Mapping for Healthcare Made Easy introduces readers to the simple but essential method from the Toyota Production System, the wellknown Value Stream Map (VSM). It offers an easy to learn introduction to VSMs that will enable readers to look at any process with different eyes. It is a proven high-level view tool that can be used in evey aspect of healthcare to identify, understand, and improve processes. Information included illustrates the simplicity and completeness of the tool and describes its applications to staff communication, regulatory documentation, and activities of daily work. The book also highlights simple to use data collection and interpretation as part of the VSM process. Catalog no. PP7852, ISBN: 978-1-4200-7852-7 August 2009, 8-1/2 x 11, 119 pp., Soft Cover Suggested Price: $54.95 / £34.99

The Complete Guide for CPP Examination Preparation James P. Muuss, CPP Reliant Protective Services Inc., Phoenix, Arizona, USA

Naida Grunden

David Rabern, CPP

Naida Grunden, L.L.C. - Medical Communications, Bellingham, Washington, USA

International Counterintelligence Services, Scottsdale, Arizona, USA

While there is plenty of data identifying where healthcare in America falls short, it can be a challenge to find practical, hands-on information about how to fix it. The critically acclaimed Pittsburgh Way to Efficient Healthcare changes that. This book provides a look at how principles borrowed from industry can be applied to make healthcare safer, as well as more effective and less costly. The book is a compilation of case studies from units in different hospitals around the Pittsburgh region that successfully applied industrial principles to the benefit of patients and the satisfaction of employees.

For those preparing for the Certified Protection Professional® program and designation, this text provides a thorough foundation of security concepts and practices. It does more than impart the information required to pass the CPP exam, it also delivers insight into what taking the exam is like, and provides an appreciation for the work and knowledge needed to gain CPP certification. The book addresses security management, investigations, protection of sensitive information, substance abuse, physical security, personnel security, emergency planning, management of a guard force, legal aspects of security, and the role of a security professional as a liaison with both management and law enforcement.

Catalog no. PP7367, ISBN: 978-1-56327-367-4 December 2007, 6 x 9, 224 pp. Suggested Price: $39.95 / £25.99

Catalog no. 2896, ISBN: 978-0-8493-2896-1 June 2006, 6-1/8 x 9-1/4, 592 pp. Suggested Price: $83.95 / £53.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Managing Workers’ Compensation

Gregory Bennett Covering exercises, training curricula, and cost-effective recommendations, this manual prepares first responders to face multiple threats from multiple sources. Applying the concept of cross-training to round out skill-sets, it prepares these diverse outfits to assist each other and overcome traditional philosophical and logistical boundaries. Through table-top scenarios, case examples, and discussion of common sticking points, this innovative book enables response professionals and practitioners to be more effective and better equipped in the face of increased threats and threat potential from multi-faceted disaster scenarios. Catalog no. K11295, ISBN: 978-1-4398-2653-9 May 2010, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $69.95 / £44.99

Keith Wertz and James J. Bryant Midwestern Insurance Alliance, Louisville, Kentucky, USA Occupational Safety & Health Guide Series, 4

Laying out management and safety procedures that reduce injuries and the aggravation that follows, this book covers hiring, training, and managing employees with injury avoidance in mind. The authors provide a blueprint for dealing with injured employees and their families, and for determining the correct time for the employee to return to work. The book discusses the allimportant issues of fraud, modified duty, substance abuse testing, and accident investigations. It also provides guidance for managing safety efforts in a manner that controls workers’ compensation cost. The book shows readers how they can favorably impact the amount their organization pays in premiums. Catalog no. L1348, ISBN: 978-1-56670-348-2 December 2000, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $104.95 / £66.99

Handbook of Employee Benefits and Administration Edited by

Christopher G. Reddick The University of Texas, San Antonio, USA

Performance Improvement

Jerrell D. Coggburn

Making it Happen, Second Edition

North Carolina State University, Raleigh, USA Series: Public Administration and Public Policy

Darryl D. Enos

Fiscal realities and changing social priorities are requiring a shift in the way that benefits are awarded, especially in the public sector. This means that administrators and researchers must consider new parameters and contingencies, both financial and social, when evaluating choices and making decisions. This handbook provides HR managers, consultants, and scholars in public administration with a comprehensive overview of this critical employee component. Respected experts in government and academia delve into an exploration of all major benefits, including retirement and healthcare, with a specific emphasis on growing concerns and trends within the public sector.

Combining state-of-the-art knowledge and techniques in organizational development with practical experiences using a step-by-step approach, this book provides the important principles and techniques of organizational development to improve performance. Based on experiences of over 300 organizations, this second edition features real-world examples from a variety of industries that illustrate the different types of problems presented throughout the text as well as the various methods of improvement. In addition, this text also demonstrates numerous ways of measuring organizational improvement after implementing these concepts and methods.

Catalog no. AU5192, ISBN: 978-1-4200-5192-6 April 2008, 6-1/8 x 9-1/4, 448 pp. Suggested Price: $129.95 / £82.00

Catalog no. AU4584, ISBN: 978-1-4200-4584-0 June 2007, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $73.95 / £46.99

Managing an Information Security and Privacy Awareness and Training Program Second Edition Rebecca Herold

Human Resources & Training

Cross-Training for First Responders

A Guide to Injury Reduction and Effective Claim Management

Achievement Associates, Kirkwood, Missouri, USA

Textbook

Personal Styles & Effective Performance David W. Merrill and Roger H. Reid

Rebecca Herold, LLC, Van Meter, Iowa, USA

TRACOM Corp., Denver, Colorado, USA

This volume provides a starting point and an all-in-one resource for infosec and privacy education practitioners who are building programs for their organizations. The author applies knowledge obtained through her work in education, creating a comprehensive resource of nearly everything involved with managing an infosec and privacy training course. This book includes examples and tools from a wide range of businesses, enabling readers to select effective components that will be beneficial to their enterprises. The text progresses from the inception of an education program through development, implementation, delivery, and evaluation.

Tens of thousands of professionals have attended David W. Merrill’s acclaimed “Style Awareness Workshops” The goal: improvement of interpersonal effectiveness skills. Students preparing for business, management, or sales careers can also benefit from Merrill’s techniques. His approach emphasizes the interrelationships between behavior and social style-encouraging students to consider how their own actions influence responsiveness from others. Those actions tend to be rooted in one of four primary social styles: Analytical, Amiable, Driving, and Expressive, which readers are invited to compare and contrast with their own styles, as a starting point for potential improvement.

Catalog no. K10793, ISBN: 978-1-4398-1545-8 May 2010, 6-1/8 x 9-1/4, 600 pp. Suggested Price: $79.95 / £49.99

Catalog no. CH8992, ISBN: 978-0-8019-6899-0 January 1981, 6 x 9, 248 pp., Soft Cover Suggested Price: $36.95 / £23.99

For more information and a complete list Library and Information Science / Performance Measurement 20

Encyclopedia of Library and Information Sciences Third Edition Edited by

Marcia J. Bates and Mary Niles Maack University of California, Los Angeles, USA

Composed of the contributions of major researchers and practitioners, this third edition of the Encyclopedia of Library and Information Sciences reflects the growing convergence among the several disciplines that concern themselves with information and the cultural record. This work addresses these related disciplines in a way that demonstrates the unities across the fields and also recognizes their uniquely distinguishing characteristics. It presents hundreds of entries extensively reviewed for accuracy. Containing more than 70 percent new material, it also includes classic articles of historical or theoretical importance from prior editions. Catalog no. DK9712, ISBN: 978-0-8493-9712-7 December 2009, 8-1/2 x 11, 5100 pp. Suggested Price: $2400.00 / £1529.00 Also available as an online product.

20 Keys to Workplace Improvement Iwao Kobayashi Kobayashi is considered a genius by those who have adopted his reorganization strategies. Through this volume, he has helped many manufacturing companies integrate several of the best improvement methods into a coordinated system for drastic and continual improvement that will lead to enhanced quality and productivity and fewer errors. This program provides the strategies necessary to achieve ambitious goals through a five-level scoring system. It provides criteria for the five-levels that will guide your company to world-class status. Two valuable case studies demonstrate effective use by both a Japanese company and an American manufacturer. Catalog no. PP7109, ISBN: 978-1-56327-109-0 November 1995, 7 x 10, 312 pp. Suggested Price: $57.95 / £36.99

Baldrige Award Winning Quality

Guide to the Successful Thesis and Dissertation

Seventeenth Edition – How to Interpret the Baldrige Criteria for Performance Excellence

A Handbook For Students And Faculty

Mark Graham Brown

James Mauch Ligonier, Pennsylvania, USA

Namgi Park University of Pittsburgh, Pennsylvania, USA

The Guide to the Successful Thesis and Dissertation, Fifth Edition views the valuable addition of references to university research libraries and advanced information on websites, online searches, electronic literature, and other modern computer methods as crucial for the successful completion of any T/D. This popular text guide features new references and computer-oriented resources for every stage in the creation of honors and master’s theses and dissertations and refers to current T/D statistics, federal regulations, ethical codes, and copyright issues and legalities involved in information gathering and study conduct. Catalog no. DK2885, ISBN: 978-0-8247-4288-1 May 2003, 237x157, 360 pp. Suggested Price: $78.95 / £43.99

Manheimer’s Cataloging and Classification Fourth Edition Jerry Saye University of North Carolina, Chapel Hill, USA Books in Library and Information Science Series, 59

This work has been revised and updated to include the Anglo-American Cataloguing Rules (2nd ed), the Dewey Decimal System Classification (21st ed) and the Library of Congress Classification Schedules. The text details the essential elements of the International Standard Bibliographic Description; introduces the associated OCLC/MARC specifications; and more. The CD-ROM gives more than 500 PowerPoint slides and graphics identical to the text in addition to scans of the title page, and title page verso and other illustrations that support examples from Anglo-American Cataloguing Rules (2nd ed). Catalog no. DK5206, ISBN: 978-0-8247-9476-7 September 1999, 7 x 10, 416 pp. Suggested Price: $62.95 / £39.99

Edited by

Manhattan Beach, California, USA

Now in its 17th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation’s leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 areas that comprise the seven major categories. It reveals what examiners look for in each area and provides powerful suggestions to achieve results. By consulting this reference, businesses will acquire the winning knowledge necessary to capture the award. Catalog no. PP8014, ISBN: 978-1-4200-8014-8 April 2008, 8-1/2 x 11, 384 pp., Soft Cover Suggested Price: $49.95 / £31.99

The Basics of Performance Measurement Second Edition Jerry L. Harbour Battelle, Albuquerque, New Mexico, USA

The Basics of Performance Measurement helped pioneer the science of performance measurement. Yet, despite the book’s continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade, he adds two new chapters: one on units of measurement, and another on how to better interpret what has been measured and translate those interpretations into action. Harbour provides a five-step method that shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. Catalog no. K10132, ISBN: 978-1-4398-0249-6 June 2009, 6 x 9, 102 pp., Soft Cover Suggested Price: $14.95 / £9.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Textbook

Improving Business Intelligence with Analytics Mark Graham Brown Manhattan Beach, California, USA

This volume details the right metrics for evaluating those aspects of performance not accurately tracked by most companies and government organizations. Through the text, mangers and quality control leaders can learn how to objectively measure customer relationships, employee satisfaction, external business environments, and supplier performance, as well as strategy and financials. This book demonstrates how to construct a performance index, offering example metrics of performance aspects that are difficult to measure. Catalog no. PP7346, ISBN: 978-1-56327-346-9 January 2007, 6 x 9, 240 pp. Suggested Price: $36.95 / £23.99

The Art of Systems Architecting Third Edition Mark W. Maier Aerospace Corporation, Chantilly, Virginia, USA Series: Systems Engineering

Rewritten to reflect the latest developments, the third edition explains how to create a system from scratch, presenting invention/design rules together with clear explanations of how to use them. The author supplies practical guidelines for avoiding common systematic failures while implementing new mandates. He uses a heuristics-based approach that provides an organized attack on very illstructured engineering problems. Examining architecture as more than a set of diagrams and documents, but as a set of decisions that either drive a system to success or doom it to failure, the book provide methods for integrating business strategy with technical architectural decision making. Catalog no. 79131, ISBN: 978-1-4200-7913-5 January 2009, 6-1/8 x 9-1/4, 472 pp. Suggested Price: $99.95 / £60.99

MOST Work Measurement Systems Third Edition K. B. Zandin H.B. Maynard and Company, Inc., Pittsburgh, Pennsylvania, USA Industrial Engineering: A Series of Reference Books and Textbook, 22

This book is an essential guide for those in training for their MOST® certification and a great value to anyone looking to enhance their marketability to prospective employers. Revised to accommodate the evolving needs of current and emerging industries, the third edition clarifies the working rules and data card format for BasicMOST®, MiniMOST®, and MaxiMOST®; presents a thorough description of the application of AdminMOST™, a version of BasicMOST® for measuring administrative tasks in retail, banking, and service environments; and contains new photographs and illustrations. Catalog no. DK9535, ISBN: 978-0-8247-0953-2 December 2002, 6 x 9, 560 pp. Suggested Price: $93.95 / £59.99

The Performance Paradox Understanding the Real Drivers that Critically Affect Outcomes Jerry L. Harbour Battelle, Albuquerque, New Mexico, USA

This volume, a companion to Jerry Harbour’s The Basics of Performance Measurement, empowers managers to establish protocols that measure and improve the performance of their employees and ultimately, their businesses. Harbour begins with a conceptual overview of performance as a whole. He then explores practical implications, covering modeling, measuring, and improved performance. Augmented by case studies, this work demonstrates how simple models can be of great benefit. By examining real-world examples of how abstract ideas can be concretely applied, Harbour can help transform any business or organization into a high-performance one where results are obtained, rather than imagined. Catalog no. PP7390, ISBN: 978-1-56327-390-2 August 2008, 6 x 9, 192 pp. Suggested Price: $34.95 / £22.99

Best Practices in Business Technology Management Stephen J. Andriole Villanova University, Pennsylvania, USA

A discussion of best practices for making specific decisions, this book offers qualitative and quantitative methods, tools, and techniques for deploying and supporting all kinds of information technology. It identifies the range of technology decisions that managers make and the best practices that define good acquisition, deployment, and support decisions, all in an easy to absorb, conversational tone. The book covers the interrelated business technology alignment areas of business strategy as well as technology applications, architecture, infrastructure, support, acquisition, and organization. Each section ends with a summary of actionable best practices. Catalog no. AU6333, ISBN: 978-1-4200-6333-2 September 2008, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $69.95 / £44.99

Building a Project Work Breakdown Structure Visualizing Objectives, Deliverables, Activities, and Schedules Dennis P. Miller PMP, Pinehurst, North Carolina, USA ESI International Project Management Series

Unlike other books in this area, this resource not only shows readers what they can do, but shows them how to do it. An organizing, visual communication, teambuilding, commitment-gaining, and project planning tool, the work breakdown structure (WBS) helps project managers communicate with their teams, clients, and management. This book provides an eight step process that facilitates the development of the WBS. The process defines the project through its deliverables and validates the initial target date by critical path analysis. The result is a clear visualization of the project’s objectives, deliverables, activities, and schedule. Catalog no. AU6969, ISBN: 978-1-4200-6969-3 August 2008, 6-1/8 x 9-1/4, 264 pp., Soft Cover Suggested Price: $49.95 / £31.99

Performance Measurement / Project Management

Beyond the Balanced Scorecard

For more information and a complete list Certified Function Point Specialist Examination Guide David Garmus The David Consulting Group, Orange Park, Florida, USA

Royce Edwards Janet Russac

Implementation, Principles, and Applications for Manufacturing Industries

Project Management

Software Measurement Expertise, Inc., Green Cove Springs, Florida, USA

Joseph Sorrentino

Industry recognition of the Certified Function Point Specialist (CFPS) exam is so widespread that many companies around the world now commonly include function point analysis in their contracts. This comprehensive guide prepares individuals for the certification exam by reviewing every key section of the International Function Point Users Group (IFPUG) Counting Practices Manual. Every chapter includes a series of questions to reinforce key concepts and techniques. The text explains how to use the manual while taking the examination to ensure that correct information is found quickly. The book concludes with a sample examination to fully complete the preparation process.

This authoritative guide emphasizes that configuration management is driven by designers, not by the often unpredictable whims of end-users. It also addresses ways to overcome missing tribal wisdom – the tendency to fall into the newnewer-newest syndrome, always looking for the next great technology or software. The book contains more than 60 reader-friendly tables, figures, and checklists to help bolster understanding and provides unprecedented overview of this groundbreaking management style. The text presents case studies in which an understanding of configuration management principles would have saved valuable time and financial resources.

Catalog no. AU7637, ISBN: 978-1-4200-7637-0 April 2010, 8-1/2 x 11, 128 pp., Soft Cover Suggested Price: $44.95 / £28.99

Catalog no. 75128, ISBN: 978-1-4200-7512-0 October 2008, 6-1/8 x 9-1/4, 105 pp. Suggested Price: $69.95 / £44.99

The Complete Project Management Methodology and Toolkit Gerard M. Hill

Configuration Management

Lean Quality Systems, Dana Point, California, USA

Construction Management Subcontractor Scopes of Work Jason G. Smith Construction Analysis Planning, LLC, Santa Monica, California, USA

Jimmie Hinze

Principal, Hill Consulting Group, Woodbridge, Virginia, USA

University of Florida, Gainesville, USA

Written by one of the most highly regarded project management mentors, The Complete Project Management Methodology and Toolkit provides a business-relevant project management solution that can be readily applied in any industry by both novice and experienced project managers. Aligned with common business practices, Gerard Hill’s method shows how to develop project plans, keep on schedule, manage budgets, maintain areas of responsibility, and evaluate a project’s progress from concept to completion. The text also offers insight for customizing the methodology to meet the unique needs of individual organizations.

Construction projects are usually completed through the efforts of several specialty contractors that enter into performance agreements with the prime contractor. Mistakes, whether made while bidding or when executing a construction project, can be costly for the facility owner, general contractor, or subcontractor. Focused on helping the project team avoid these mistakes and run their projects more efficiently, this book describes how a prime contractor can coordinate the efforts of subcontractors and address common problems that can occur during various stages.

Catalog no. K10095, ISBN: 978-1-4398-0154-3 October 2009, 8-1/2 x 11, 420 pp. Suggested Price: $89.95 / £54.99

The Complete Project Management Office Handbook Second Edition Gerard M. Hill Principal, Hill Consulting Group, Woodbridge, Virginia, USA ESI International Project Management Series

The second edition of The Complete Project Management Office Handbook extends the concepts and considerations of modern project management into the realm of project management oversight, control, and support. Recognizing the need for a centralized organizational entity—the project management office (PMO)—to perform in this capacity, this book considers five stages of PMO along a competency continuum, establishing the depth of its functional responsibility. This revised edition also presents twenty functional models that can be used to guide deliberation and development of PMO operational capability. The text provides a starting point for readers to resolve their specific project management needs. Catalog no. AU4680, ISBN: 978-1-4200-4680-9 August 2007, 6-1/8 x 9-1/4, 752 pp. Suggested Price: $89.95 / £57.99

Catalog no. K10468, ISBN: 978-1-4398-0941-9 November 2009, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $139.95 / £89.00

Decommissioning and Radioactive Waste Management A. Rahman Often perceived as merely the dismantling and demolition of existing facilities, the decommissioning process entails challenging technical issues. Providing a detailed understanding of the issues associated with these processes, this book begins with coverage of radiation, the biological effects of radiation, radiological protection, and statistical methods. It incorporates the whole aspect of decommissioning, project management, safety aspects, environmental impact assessment, decontamination, and dismantling techniques. The last part discusses radioactive waste management including regulatory aspects, treatment and conditioning, storage and transportation, and waste disposal. Catalog no. WH7348, ISBN: 978-1-4200-7348-5 October 2008, 6 x 9, 352 pp. Suggested Price: $49.95

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

Design of Enterprise Systems Theory, Architecture, and Methods Ronald E. Giachetti Florida International University, Miami, USA

Written for graduate and undergraduate courses, this book provides the knowledge and skills necessary to lead enterprise engineering projects. The book describes a systematic methodology to design an enterprise system and presents an enterprise architecture that has three views of process, information, and organization. The text includes methods to analyze and design each view and then demonstrates how to integrate them to arrive at the overall enterprise design. The author also includes enterprise project template in MS Word and MS Excel™, a business process analyzer in MS Excel, PowerPoint® slides for each chapter, as well as solutions for the 200 problems that are presented in the book. Catalog no. K10955, ISBN: 978-1-4398-1823-7 February 2010, 7 x 10, 368 pp. Suggested Price: $99.95 / £63.99

Determining Project Requirements Hans Jonasson JTC Unlimited, Shelby Twp., Michigan, USA ESI International Project Management Series

Determining Project Requirements provides a generalized set of repeatable processes designed to ensure communication between customers and developers. It covers the role of the business analyst, the evolution of business analysis, and standard setting forces in the industry. It uses a fictional example to demonstrate the range of general, rather than specific, techniques and gives a broad overview of a multitude of business analysis issues to facilitate selection of the best approach for various projects. There are built-in exercises, practices, tools, and templates, and general and customizable solutions, as well as two examples of the Business Requirements Document. Catalog no. AU4502, ISBN: 978-1-4200-4502-4 October 2007, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $62.95 / £39.99

Effective Communications for Project Management Ralph L. Kliem, PMP Practical Creative Solutions, Redmond, Washington, USA

This book examines elements of the communications process and describes the role of the Project Management Information System (PMIS) in helping project managers become better communicators. In addition to describing how personality effects communications, the book details the seven elements of effective communications: applying active and effective listening; preparing the communications and establishing an issues management process; drafting and publishing documentation; conducting meetings; giving effective presentations; developing and deploying a project website; and building a project war room. It contains examples and checklists that can be adapted to each reader’s environment. Catalog no. AU6246, ISBN: 978-1-4200-6246-5 November 2007, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $73.95 / £46.99

Effective Opportunity Management for Projects Exploiting Positive Risk David Hillson Risk Doctor & Partners, Petersfield, UK Series: Center for Business Practices, 6

With step-by-step guidelines, this book discusses the management of project opportunities by expanding the traditional risk management process to address opportunities alongside threats-offering valuable tools and techniques that expose and capture opportunities, minimize threats, and deal effectively with all types of uncertainty in your business and projects. Written by an experienced consultant and risk management specialist, this guide emphasizes that risk processes must cover both opportunities and threats if they are to assist in accomplishing project objectives and maximizing business benefits. Catalog no. DK2925, ISBN: 978-0-8247-4808-1 November 2003, 235x155, 340 pp. Suggested Price: $164.95 / £92.00

Effective Project Management Through Applied Cost and Schedule Control

Project Management

Textbook

Edited by

James Bent Bountiful, Utah, USA

Kenneth K. Humphreys Consultant, Granite Falls, North Carolina, USA Series: Cost Engineering, 26

This work outlines a state-of-the-art project control and trending program, focusing on advanced applied-cost and schedule-control skills for all phases of a project at both owner and contractor level. It contains information on the three major aspects of the total project program: the techniques and procedures utilized for a project; the experience and analytical ability of project personnel; and the commitment and teamwork of a project group. Catalog no. DK5378, ISBN: 978-0-8247-9715-7 May 1996, 8-1/2 x 11, 476 pp. Suggested Price: $144.95 / £92.00

Global Engineering Project Management M. Kemal Atesmen Independent Consultant, Santa Barbara, California, USA

This book aligns real-world experiences in international project management with practical project management principals. The book discusses all phases of an international project with real case examples. Written as a hands-on reference, it shows how to anticipate and prepare for upcoming challenges, covering everything from start-up planning and post-project evaluation, to concerns over supply management, cost containment, and intellectual property. Every chapter contains a checklist to remind managers of issues they must prepare for or oversee. Catalog no. AU7393, ISBN: 978-1-4200-7393-5 April 2008, 6-1/8 x 9-1/4, 168 pp. Suggested Price: $79.95 / £49.99

For more information and a complete list Home Builder’s Guide to Continuous Improvement

Project Management

Schedule, Quality, Customer Satisfaction, Cost, and Safety

Managing Web Projects

Jack B. ReVelle

Edward B. Farkas

ReVelle Solutions LLC, Santa Ana, California, USA

Derek N. Margetts

Jackson Heights, New York, USA ESI International Project Management Series, 7

Presenting well-known tools and techniques, this book provides important insights into and necessary information on reducing cycle time duration and variation in order to improve quality and customer satisfaction and to minimize costs and accidents. Each chapter offers examples based on the author’s personal experience working with builders and trade contractions. Including figures and graphs to enhance the text, this book contains simple language, using residential construction industry terminology to improve understanding of continuous improvement concepts and practices. No previous math background is required, making it suitable for all levels.

A practical guide to managing web-based projects, this resource demystifies even the most daunting tasks. International consultant Edward B. Farkas outlines a typical project lifecycle including project integration, scope and scope change, and work breakdown structures. He addresses concepts such as risk, time, human resources, communications, and quality management. Dozens of templates, schedules, checklists, and flow charts, prepare readers to become project management professionals fully versed in and aligned with the nine knowledge areas and five processes codified by the internationally accepted standards of the Project Management Body of Knowledge (PMBOK®).

Catalog no. 55070, ISBN: 978-1-4200-5507-8 December 2009, 6-1/8 x 9-1/4, 224 pp., Soft Cover Suggested Price: $79.95 / £49.99

Catalog no. K10273, ISBN: 978-1-4398-0495-7 October 2009, 6-1/8 x 9-1/4, 401 pp. Suggested Price: $59.95 / £38.99

Implementing Program Management Templates and Forms Aligned with the Standard for Program Management, Second Edition (2008) Ginger Levin Project Management Consultant, Lighthouse Point, Florida, USA

Allen R. Green

Written by two successful PgMPs, this work presents a step-by-step methodology for managing a program from initiation to closure. Mirroring PMI’s Standard for Program Management–Second Edition (2008), the book goes beyond the best practices listed in the PMI’s Standard to provide detailed guidance for these practices, enabling program managers to successfully coordinate any program. The templates described can be customized as required through a CD-ROM that is included with this book. This unique package of ready-to-use documents, tools, forms, templates, and reports empowers program managers to bring their programs to a successful finish and deliver its intended benefits to stakeholders. Catalog no. K10824, ISBN: 978-1-4398-1605-9 October 2009, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $79.95 / £49.99

Moving from Project Management to Project Leadership A Practical Guide to Leading Groups R. Camper Bull Armiger International, Madison, New Jersey, USA Series: Industrial Innovation

For managers to truly excel into a position of leadership they must increase efficiency and develop the soft skills necessary to inspire people to do more with less. Providing a series of practical and tested lessons, this book offers a clear, coherent, and effective way of tactfully directing project managers. Written by a highly successful author, it gives real world examples, survey materials including a high performing team questionnaire, and exercises in conflict resolution, conflict continuum, and team effectiveness. It also provides a website with downloadable documents and a podcast to continually reinforce the material. Catalog no. K11303, ISBN: 978-1-4398-2667-6 May 2010, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $79.95 / £49.99

PMP Exam Leading IT Projects

Practice Test and Study Guide, Seventh Edition

The IT Manager’s Guide

Edited by

Jessica Keyes

J. Leroy Ward, PMP

New Art Technologies, Edgewater, New Jersey, USA

ESI International, Arlington, Virginia, USA

Leading IT Projects: The IT Manager’s Guide provides a detailed roadmap for project success. It reviews the technical aspects of project management— focusing on the human side of project management—including leadership skills, team building, and promoting creativity. Overall, it facilitates an extensive understanding of the planning, monitoring, and control of the people, process, and events that occur as a computer system evolves from preliminary concept to operational implementation.

This rigorous study guide provides 40 multiple-choice practice questions in each of nine knowledge areas and the professional and social responsibilities domain and a composite 200-question practice test intended to simulate the PMP® exam. It includes a fully referenced answer key to the five project management process groups, a complete bibliography, and a study matrix to help readers key in on specific areas that require further study. Using the self examination and study tools in this book, readers can increase their chances of passing the PMP® certification exam the first time.

Catalog no. AU7082, ISBN: 978-1-4200-7082-8 August 2008, 7 x 10, 336 pp. Suggested Price: $79.95 / £49.99

Catalog no. ES7443, ISBN: 978-1-890367-44-2 February 2007, 8-1/2 x 11, 408 pp., Soft Cover Suggested Price: $41.95 / £26.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Project and Cost Engineers’ Handbook Edited by

Kenneth K. Humphreys

Project Management Recipes for Success

Consultant, Granite Falls, North Carolina, USA Series: Cost Engineering

Guy L. De Furia

Retaining the valuable and reader-friendly features of previous editions, this expanded fourth edition of the Project and Cost Engineers’ Handbook incorporates discussions of international project considerations, project risk analysis and contingency, ethical considerations, and the effect of the Internet on project and cost engineering work. It also examines the increased reliance on software by project and cost engineers, offers a detailed checklist of actions that must be taken to assure the successful completion of an international project, and presents updated information on AACE International certification programs in the field of project and cost engineering.

This practical book explains the procedures for running a successful project and highlights the finer points of managing and controlling the project. It is written specifically for those responsible for the hands-on managing of projects. Project managers gain the confidence that comes from following a good recipe for success. Program managers gain a perspective on the myriad of activities their project managers must perform to achieve a well-disciplined project. Senior managers gain a perspective of the approach necessary at the beginning of a project to reduce the number of ill-advised projects and the effort required to achieve successful projects.

Catalog no. DK1210, ISBN: 978-0-8247-5746-5 November 2004, 6 x 9, 360 pp. Suggested Price: $97.95 / £61.99

Catalog no. AU8240, ISBN: 978-1-4200-7824-4 December 2008, 6-1/8 x 9-1/4, 264 pp., Soft Cover Suggested Price: $49.95 / £31.99

Project Management in the Fast Lane

Textbook

Applying the Theory of Constraints Robert C. Newbold Consultant, Wellingford, Connecticut, USA The CRC Press Series on Constraints Management, 6

This manual details proven methods for turning around chronically late, over budget, underperforming projects. It explains how Theory of Constraints tools can be applied to achieve effective solutions in virtually any environment. It describes the Critical Chain scheduling approach, considered the most significant development in project scheduling in the last 30 years. It offers ways to improve on-time completion of projects while decreasing completion time without significantly increasing expenses. These tools help project managers in manufacturing, construction, and new product development find efficient, practical, and sound solutions to management issues. Catalog no. SL1957, ISBN: 978-1-57444-195-6 March 1998, 6 x 9, 320 pp. Suggested Price: $67.95 / £42.99

ESI International Project Management Series

Project Management Theory and Practice Gary L. Richardson University of Houston, Texas, USA

Structured on the Project Management Institute’s Project Management Body of Knowledge (PMBOK®) standard, this book covers the theory of project management and explains how its concepts are carried out in real world projects. It translates the abstract model vocabulary and processes from the PMBOK® into an understandable discussion that includes contemporary views. It also reviews issues not included in the PMBOK®, such as organizational maturity, portfolio management, project management offices, virtual and outsourced organizations, building high productivity teams, and operational governance. Catalog no. K10496, ISBN: 978-1-4398-0993-8 January 2010, 7 x 10, 566 pp. Suggested Price: $89.95 / £57.99

Project Management of Complex and Embedded Systems Ensuring Product Integrity and Program Quality Kim H. Pries Stoneridge Electronics North America, El Paso, Texas, USA

Jon M. Quigley

The Project Manager’s Communication Toolkit

Volvo Trucks, Greensboro, North Carolina, USA

Shankar Jha

Featuring techniques from the Department of Defense and the automotive industry, this reference explains how to deliver a reliable, complex system or product to market. The book provides a step-by-step tutorial on how to secure quality in complex products by incorporating various techniques for embedded software development. Each step in the development process is covered in detail with supplementary case studies that illustrate potential challenges in each phase of development and provide a base for deriving future solutions.

Describing the challenges and opportunities of communication in a project environment, this detailed guide highlights the range of tools available to the project manager and instructions on their effective use and application. Written from a practical standpoint, this book provides the tools and best practices needed for successful communication management. It deals primarily with written communication, including plans, reports, guidelines, procedures, messages, and presentations. Using easy to understand language, this book highlights the various project communication tools available for use including email and PowerPoint®.

Catalog no. AU7205, ISBN: 978-1-4200-7205-1 October 2008, 6-1/8 x 9-1/4, 376 pp. Suggested Price: $89.95 / £57.99

Project Management

Fourth Edition

Catalog no. K10497, ISBN: 978-1-4398-0995-2 February 2010, 6-1/8 x 9-1/4, 208 pp. Suggested Price: $59.95 / £38.99

For more information and a complete list A Standard for Enterprise Project Management Michael S. Zambruski

Supply Chain Project Management Second Edition

Project Management

TBA&P, LLC, Cheshire, Connecticut, USA ESI International Project Management Series

James B. Ayers

From enterprise vision and mission, to business requirements, to project initiation and management, to operations, this practical guide explains each of the basic elements needed for project success and integrates them into a balanced life-cycle continuum. It includes a decision tree for determining the most appropriate level of project documentation, describes an integrated risk management and escalation policy, and contains more than two dozen templates and completed samples of key project management tools, such as a comprehensive statement of work template. The author offers a color version of the book with bonus items on a CD-ROM.

Organized as a quick reference, providng in-depth background where needed, this second edition of a bestseller is a guide to implementing strategic supply chain improvements. It covers how to implement project management best practices in ways that will encourage continual improvement of the supply chain. Focusing on improving competitiveness, the book describes the benefit of applying proven project management skills to improve collaboration and communication among one’s own company and its suppliers and customers. It explains how to achieve company-wide agreement for developing and directing strategies that will lower risk in undertaking difficult supply chain change.

Catalog no. AU7245, ISBN: 978-1-4200-7245-7 July 2008, 8-1/2 x 11, 128 pp., Soft Cover Suggested Price: $79.95 / £49.99

Catalog no. AU3929, ISBN: 978-1-4200-8392-7 October 2009, 6-1/8 x 9-1/4, 430 pp. Suggested Price: $79.95 / £49.99

CGR Management Consultants, Playa del Rey, California, USA

STEP Project Management Guide for Science, Technology, and Engineering Projects

System Synthesis

Adedeji B. Badiru

Product and Process Design

Air Force Institute of Technology, Dayton, Ohio, USA Series: Industrial Innovation

Jeffrey O. Grady

Presenting a step-by-step approach to managing projects in science, technology, and engineering, this volume uses the time-tested concepts of the Project Management Body of Knowledge (PMBOK®). The book combines managerial, organizational, and quantitative techniques into a logical sequence of project implementation steps, discussing the management of scope, time, cost, quality, human resources, communications, risk, and procurement. Using a compelling case study that profiles the errors leading to the 1986 Challenger disaster, the book examines how flaws in decision-making, failure to consider all factors, lack of communication, and inappropriate priorities can lead to catastrophe.

Synthesis is the major portion of the system development process occurring between the end of system requirements analysis and specification, and system verification. It includes design of the product to satisfy the requirements in specifications, procurement of parts and materials to be used in the manufacture of the product, and the actual manufacturing process. Highlighting the work of the system engineer during this process, this book discusses integration, optimization, and coordination of program product and process design. It provides unique coverage that partitions all interface into three subsets and covers how to manage and technically integrate each.

Catalog no. 72358, ISBN: 978-1-4200-7235-8 April 2009, 6-1/8 x 9-1/4, 421 pp. Suggested Price: $89.95 / £54.99

Catalog no. K11032, ISBN: 978-1-4398-1961-6 May 2010, 6-1/8 x 9-1/4, 496 pp. Suggested Price: $119.95 / £76.99

The Strategic Project Office A Guide to Improving Organizational Performance

Jog System Engineering, Inc., San Diego, California, USA

Transforming Organizations Strategies and Methods

J. Kent Crawford

Timothy George Kotnour

Center for Business Practices, Havertown, Pennsylvania, USA Series: Center for Business Practices, 3

University of Central Florida, USA Series: Complex Systems Engineering and Management

Describing the initiation, design, execution, and control of a strategic project office, this book provides step-by-step instructions for establishing a PMO. The author emphasizes cost management, cultural change, risk assessment, resource allocation, and skills tracking to increase project value, organizational efficiency, and productivity. He explores various aspects relating to planning and implementing the strategic project office and concludes by considering how to change the organizational culture to match the new organization. Concise and easy, The Strategic Project Office covers the many pitfalls and minefields and provides strategies for avoiding them.

A roadmap for transforming organizations to a higher level of performance, this book delineates a framework for filtering information and making decisions when performing organizational transformations. The author addresses common transformation questions and provides a summary of lessons learned from Kennedy Space Center. He explores in detail how to deal with a transformation and concludes by connecting the dots into a holistic model that demonstrates how all of the information comes together to meet one common goal. The book contains a set of questions for readers to consider when moving forward with organization transformations.

Catalog no. DK1949, ISBN: 978-0-8247-0750-7 November 2001, 6 x 9, 388 pp. Suggested Price: $93.95 / £59.99

Catalog no. K10297, ISBN: 978-1-4398-0574-9 May 2009, 6-1/8 x 9-1/4, 163 pp. Suggested Price: $79.95 / £49.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Data Mining for Design and Marketing Edited by

Communication, Cooperation, and Coordination

Yukio Ohsawa

Adedeji B. Badiru

Katsutoshi Yada

Air Force Institute of Technology, Dayton, Ohio, USA Series: Industrial Innovation

A comprehensive guide to the implementation of the Triple C Model of project management, this book presents the soft side of project management. It deals with the fuzzy, ambiguous people issues subject to emotional nuances and sentimental knee-jerk reactions. Offering practical steps for managing any project, this book presents real-world applications and case studies to illustrate the application of this model. This text provides coverage of techniques for tracking, managing, and controlling project costs as well as implementing the project management body of knowledge (PMBOK®). Catalog no. 5113X, ISBN: 978-1-4200-5113-1 April 2008, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $89.95 / £57.99

Trust Management in Virtual Work Environments A Human Factors Perspective Wieslaw M. Grudzewski, Irena K. Hejduk, Anna Sankowska, and Monika Wantuchowicz Already a significant human factor issue, trust is an especially hot topic in today’s business world where so much of the contact is virtual. Providing the very first elaboration on this subject, the authors conduct an interdisciplinary investigation into the various facets of trust as they relate to the design and management of virtual business environments. They explore trust between organizations, between business partners, as well as trust between employer and employee. Involving theory and practice, this work provides the first scientific and systematic evaluation of global trends and practices regarding trust between people in all aspects of their professional lives. Catalog no. 68903, ISBN: 978-1-4200-6890-0 April 2008, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $89.95 / £57.99

University of Tokyo, School of Engineering, Japan Kansai University, Osaka, Japan Chapman & Hall/CRC Data Mining and Knowledge Discovery Series, 6

Through the techniques of data mining, this book demonstrates how to effectively design business processes and develop competitive products and services. It discusses how data mining can identify valuable consumer patterns, which aid marketers and designers in detecting consumers’ needs. The book also explores visualization tools based on the computational methods of data mining. Discourse analysis, chance discovery, knowledge discovery, formal concept analysis, and an adjacency matrix are just some of the novel approaches covered. The book explains how these methods can be applied to website design, personalized e-commerce support tools, and more. Catalog no. C7019, ISBN: 978-1-4200-7019-4 January 2009, 6-1/8 x 9-1/4, 336 pp. Suggested Price: $89.95 / £54.99

Listening to the Voice of the Market How to Increase Market Share and Satisfy Current Customers R. Eric Reidenbach Market Value Solutions, Hattiesburg, Mississippi, USA

Unusual in its approach, this book focuses on the voice of the market (VOM) instead of the much more limiting voice of the customer (VOC). While the VOC typically refers to what the organization’s customers say, feel, or need, the voice of the market focuses not only on the needs of its customers, but also on those belonging to customers across other organizations in addition to one’s own. By focusing on the VOM, organizations can empower Six Sigma and Lean initiatives with a source of information that expands one’s view of the marketplace, which can be self-fulfilling in its limitation. Catalog no. PP9330, ISBN: 978-1-4200-9330-8 December 2009, 6-1/8 x 9-1/4, 184 pp. Suggested Price: $54.95 / £34.99

The Art of Mastering Sales Management

Marketing IT Products and Services

Thomas A. Cook

Jessica Keyes

American River International, Melville, New York, USA

New Art Technologies, New Jersey, USA

Corporations have changed their marketing processes to accommodate a world in which globalization, lower margins, and longer hours have become the norm. This book examines events that changed the art of selling and offers hands-on techniques for sales personnel and management. The focus is on setting sales strategies, providing exemplary leadership, and developing the skill sets to successfully manage team initiatives and corporate growth plans. From the best of circumstances to the worst, this text addresses all aspects of managing, handling, and addressing sales personnel issues. The author presents creative problem solutions and offers a direct approach for motivating employees.

Helping IT managers and marketing managers get up to speed quickly and easily on what’s needed to develop effective marketing campaigns, Marketing IT Products and Services focuses on the unique issues involved in the marketing of IT products and services. This one-stop resource provides everything needed to understand the roles, responsibilities, and management techniques essential for the development of successful strategies. A CD-ROM with time-saving templates and other supplemental material is also included.

Catalog no. 90755, ISBN: 978-1-4200-9075-8 November 2009, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $59.95 / £38.99

Catalog no. K10177, ISBN: 978-1-4398-0319-6 September 2009, 6-1/8 x 9-1/4, 336 pp. Suggested Price: $69.95 / £44.99

Project Management / Sales, Marketing & Service

Triple C Model of Project Management

For more information and a complete list

Sales, Marketing & Service / Security Management 28

Superior Customer Value in the New Economy

Textbook

Concepts and Cases, Second Edition

Terrorism and Safety Concerns, Second Edition

William C. Johnson and Art Weinstein

Kathleen Sweet

Aviation and Airport Security

Nova Southeastern University, Fort Lauderdale, Florida, USA

University of Maryland, College Park, USA

This second edition offers a blueprint for responding effectively to customer demands and for creating the benchmarks common to world-class e-service and information-based organizations. It delivers expert guidance on designing, implementing, and evaluating a CV strategy that benefits e-service and information-based organizations. Building upon concepts, cases, and in-chapter applications, the book addresses best practices, organizational responsiveness, market orientation, and the planning and strategy issues that result in high rates of customer satisfaction. The book concludes with 18 detailed examples of companies attempting to create customer value.

Considered the definitive handbook on the terrorist threat to commercial airline and airport security, USAF Lieutenant Colonel Kathleen Sweet’s seminal resource is now updated to include an analysis of modern day risks. She covers the history of aviation security and compares current in-flight security practices with those of other countries. Covering Transportation Security Administration changes in security, policy, and training since 9/11, this reference discusses several aviation terrorist incidents, determines how security considerations are factored into business processes, and offers extensive background information on various terrorist groups.

Catalog no. SL3569, ISBN: 978-1-57444-356-1 May 2004, 6-1/8 x 9-1/4, 456 pp. Suggested Price: $62.95 / £39.99

Catalog no. AU8165, ISBN: 978-1-4200-8816-8 December 2008, 7 x 10, 384 pp. Suggested Price: $79.95 / £49.99

21st Century Security and CPTED Designing for Critical Infrastructure Protection and Crime Prevention Randall I. Atlas

Building an Effective Information Security Policy Architecture

Atlas Safety and Security Design, Inc., Ft. Lauderdale, Florida, USA

Sandy Bacik

Offering an important answer to concerns about violence and terrorism, this book examines trends in the developing field of Crime Prevention through Environmental Design (CPTED). It includes contributions from the world’s top practitioners. Highly relevant to critical infrastructure protection, the book addresses application of CPTED to high-security environments, as well as public and private sector buildings. Facilitating understanding across fields, it serves as a practical guide for architects, security directors, law enforcement, Homeland Security professionals, and building and property managers, as well as criminal justice, architecture, and security students.

Through the use of questionnaires, interviews, and assessments, this volume demonstrates how to evaluate an organization’s culture and its ability to meet various security standards and requirements. It provides practical guidance for building, writing, and implementing policy architecture that is designed to specifically fit within that culture. Recognizing that the effectiveness of a policy is dependent on cooperation and compliance, the author also demonstrates how to communicate that policy and provides advice on how to gain support. Samples of effective policy architecture are included.

Catalog no. AU6807, ISBN: 978-1-4200-6807-8 May 2008, 7 x 10, 560 pp. Suggested Price: $89.95 / £57.99

Assessing and Managing Security Risk in IT Systems A Structured Methodology John McCumber Symantec Corporation, Reston, Virginia, USA

This book begins with an overview of information systems security, offering the basic underpinnings of information security and an analysis of risk management. Part II describes the McCumber Cube, providing the original paper from 1991 and detailing ways to accurately map information flow in computer and telecom systems. It also explains how to apply the methodology to individual system components and subsystems. Part III serves as a resource for analysts and security practitioners who want access to more detailed information on technical vulnerabilities and risk assessment analytics. McCumber details how information extracted from this resource can be applied to his assessment processes. Catalog no. AU2232, ISBN: 978-0-8493-2232-7 August 2004, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $62.95 / £39.99

Consultant, Fuquay Varina, North Carolina, USA

Catalog no. AU5905, ISBN: 978-1-4200-5905-2 May 2008, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $79.95 / £49.99

Building and Implementing a Security Certification and Accreditation Program OFFICIAL (ISC)2® GUIDE to the CAPCM CBK® Patrick D. Howard Nuclear Regulatory Commission, USA Series: (ISC)2 Press

An officially sanctioned guide, this volume demonstrates the effectiveness of certification and accreditation (C&A) as a risk management methodology for IT systems in public and private organizations. It provides security professionals with an overview of C&A components, showing them how to document the status of IT security controls and secure systems via standard, repeatable processes. The book begins with a description of what it takes to build a C&A program, followed by an analysis of various C&A processes. The text then provides a case study of the successful C&A implementation in a major U.S. government department. It offers a collection of samples in the appendices. Catalog no. AU2062, ISBN: 978-0-8493-2062-0 December 2005, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $93.95 / £59.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m CISO Leadership Essential Principles for Success Edited by

Milwaukee, Wisconsin, USA

Micki Krause

Cyber Fraud Tactics, Techniques and Procedures

Pacific Life Insurance Company, Newport Beach, California, USA Series: (ISC)2 Press

Editor-in-Chief

Written by experienced computer security professionals and including interviews with successful CISOs, this book describes the management skills needed by aspiring senior security executives. It provides tools for identifying one’s strengths and weaknesses and honing one’s leadership style, delineates what companies look for when hiring a security professional, and covers practical steps for evaluating an organization’s culture in order to successfully implement a security program that will fit the culture. A unique reference for IT professionals, CISOs, CIOs, and CSOs, the book includes real-world examples of how to treat the security program as a business.

Arguably one of the most important challenges of the 21st century, cyber crime has evolved from a minor nuisance to a major concern involving well-organized actors and highly sophisticated organizations. This volume discusses phishing/ pharming, trojans/toolkits, direct threats, and pump-and-dump scams. By examining the operations of the cyber criminal, the book provides perspective into the general incentives, risks, and behavioral patterns of the fraudsters. Armed with this information, organizations and individuals are better able to develop countermeasures and crafting tactics to disrupt the fraud underground and secure their systems.

Catalog no. AU7943, ISBN: 978-0-8493-7943-7 December 2007, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $73.95 / £46.99

Catalog no. AU9127, ISBN: 978-1-4200-9127-4 April 2009, 7 x 10, 520 pp. Suggested Price: $79.95 / £48.99

CISO Soft Skills Securing Organizations Impaired by Employee Politics, Apathy, and Intolerant Perspectives Ron Collette and Michael Gentile

James Graham

The Elements of Private Investigation

CISOHandbook.com & Traxx Consulting Services, Newport Beach, California, USA

An Introduction to the Law, Techniques, and Procedures

Skye Gentile

Anthony Manley

Aptos, California, USA

Wantagh, New York, USA

A companion volume to the highly touted CISO Handbook, this book presents tools that empower organizations to identify those intangible negative influences on security that plague most organizations, and provides further techniques for security professionals to identify, minimize, and overcome these pitfalls within their own customized situations. The book also discusses some proactive techniques that CISOs can utilize in order to effectively secure challenging work environments. Reflecting the experience and solutions of those that are in the trenches of modern organizations, this volume provides practical ideas that can make a difference in the daily lives of security practitioners.

The duties and responsibilities of the private investigator are varied and complex. Today’s litigious society puts investigators at greater risk than ever before as they confront a multitude of rules, requirements, and civil and criminal laws that impact what they can and cannot do in the performance of their job duties. This comprehensive resource provides current guidelines and best practices on private investigations for investigators, loss prevention officers, and security professionals. The text covers interviewing, interrogation, covert operations, wiretaps, criminal investigations, liability and legal issues, and privacy rights as they relate to investigations.

Catalog no. AU9102, ISBN: 978-1-4200-8910-3 November 2008, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $69.95 / £44.99

Catalog no. K10791, ISBN: 978-1-4398-1542-7 October 2009, 6-1/8 x 9-1/4, 448 pp. Suggested Price: $79.95 / £49.99

Complete Guide to Security and Privacy Metrics Measuring Regulatory Compliance, Operational Resilience, and ROI

The Executive MBA in Information Security

Debra S. Herrmann

John J. Trinckes, Jr.

U.S. Nuclear Regulatory Commission, Washington, D.C., USA

Hampton, Florida, USA

This book defines more than 900 metrics measuring compliance with current legislation, resiliency of security controls, and return on investment. It explains what needs to be measured, why and how to measure it, and how to tie security and privacy metrics to business goals and objectives. The metrics are scaled by information sensitivity, asset criticality, and risk; aligned to correspond with different lateral and hierarchical functions; designed with flexible measurement boundaries; and can be implemented individually or in combination. The text includes numerous examples and sample reports and stresses a complete assessment by evaluating physical, personnel, IT, and operational security controls.

Supplying a complete overview of the concepts executives need to know, this book provides the tools needed to ensure organizations have an effective information security management program in place. It includes a ready-to use security framework for developing workable programs—in any organization—and supplies proven tips for avoiding common pitfalls. Each self-contained section builds on the previous in a logical manner, allowing for quick and easy reference. Presenting difficult concepts in a straightforward manner, this concise guide allows busy executives to get up to speed, quickly and easily, on what it takes to develop an effective and efficient information security management program.

Catalog no. AU5402, ISBN: 978-0-8493-5402-1 January 2007, 7 x 10, 848 pp. Suggested Price: $124.95 / £79.99

Catalog no. K10501, ISBN: 978-1-4398-1007-1 October 2009, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $69.95 / £44.99

Security Management

Todd Fitzgerald

For more information and a complete list Homeland Security and Private Sector Business Corporations’ Role in Critical Infrastructure Protection

Information Assurance Architecture

Elsa Lee

Keith D. Willett

Security Management

Advantages SCI, El Segundo, California, USA

CTN Technologies, Millersville, Maryland, USA

Protecting the U.S. from terrorist attacks requires a collective effort between government and the private sector. Elsa Lee, one of the nation’s leading terrorism experts, identifies the role the private sector must play in preventing terrorism. Using helpful case studies and exercises, she presents invaluable instruction on how to establish, implement, and reinforce terrorism awareness, disaster readiness, and regulatory compliance with national critical infrastructure interests. Comprehensive in scope, the book reviews threat factors, risk mitigation, readiness plans, prevention approaches, human factors, and training methods. It concludes with insights into the limitations businesses must respect as they adjust to this new paradigm.

Examining the importance of aligning computer security (information assurance) with the goals of an organization, this book gives security personnel direction as to how systems should be designed, the process for doing so, and a methodology to follow. By studying this book, readers will acquire the skills necessary to develop a security architecture that serves specific needs. They will come to understand distinctions amongst engineering architecture, solutions architecture, and systems engineering. The book also shows how the Zachman and the Federal Enterprise Architecture models can be used together to achieve the goals of a business or government agency.

Catalog no. AU7078, ISBN: 978-1-4200-7078-1 October 2008, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $79.95 / £49.99

Homeland Security Handbook

Information Security Architecture

Edited by

An Integrated Approach to Security in the Organization, Second Edition

Jack Pinkowski

Catalog no. AU8067, ISBN: 978-0-8493-8067-9 June 2008, 6-1/8 x 9-1/4, 624 pp. Suggested Price: $79.95 / £49.99

Nova Southeastern University, Fort Lauderdale, Florida, USA Series: Public Administration and Public Policy

Jan Killmeyer

Taking a sober, analytical look at policies, results, and lessons learned, this comprehensive reference combines theory and practice to address concerns in border and transportation security, emergency preparedness and response, science and technology, information analysis, and infrastructure protection. Presenting practical, reasoned arguments, it reviews both specific threats as well as the global threat of terrorism. Using applicable case studies, it draws on the real-world experiences of practitioners and the analysis and policy proposals of academics to provide advice on planning, preparedness, prevention, and recovery.

Exploring the evolution of information security (IS), this book looks at the development of the field from infancy to a more mature, understandable, and manageable state. It simplifies security by providing clear, organized methods and by guiding you to the most effective resources available. Building on the foundation of the first edition, this volume discusses three additional components: monitoring and detection, computer incident and emergency response, and disaster recovery and business continuity planning. Each chapter provides an understanding of the component and details how it relates to the rest of the IS architecture.

Catalog no. AU7926, ISBN: 978-0-8493-7926-0 January 2008, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $99.95 / £63.99

How to Develop and Implement a Security Master Plan Timothy Giles Newnan, Georgia, USA

Tudor Engineering Management, Butler, Pennsylvania, USA

Catalog no. AU1549, ISBN: 978-0-8493-1549-7 January 2006, 6-1/8 x 9-1/4, 424 pp. Suggested Price: $83.95 / £53.99

Information Security Cost Management Ioana V. Bazavan Pleasanton, California, USA

Ian Lim Buena Park, California, USA

Written for corporation security officers, this work is designed to help them garner executive support and increased funding for their security programs. It provides a thorough examination of the Security Master Planning process, explaining how to develop appropriate risk mitigation strategies, and how to focus on both effectiveness and efficiency while conducting a site security assessment. It constructs a comprehensive five-year plan that is synchronized with the strategies of the business or institution. This is a valuable reference tool for security professionals of both small and large corporations, as well as for consultants in the field.

Written in an accessible, informal style, Information Security Cost Management demonstrates how to strategically maximize a limited security budget without compromising the quality of risk management initiatives. Organized into management components, each chapter highlights common pitfalls in security initiatives and recommends cost saving methods to achieve intended results. It presents processes that show how to identify the most critical components of a system’s security, staff a security operation, prioritize spending, manage internal and external audits, assess costs for identity and access management, maximize the use of vendors, and evaluate the costs of outsourcing.

Catalog no. AU6251, ISBN: 978-1-4200-8625-6 December 2008, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $79.95 / £49.99

Catalog no. AU9275, ISBN: 978-0-8493-9275-7 August 2007, 6-1/8 x 9-1/4, 255 pp. Suggested Price: $88.95 / £56.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Available in print or on CD-ROM Edited by

Information Security Management Metrics

HFT Associates, Villa Park, California, USA

A Definitive Guide to Effective Security Monitoring and Measurement

Micki Krause Nozaki

W. Krag Brotby, CISM

Harold F. Tipton Pacific Life Insurance Company, Newport Beach, California, USA

Enterprise Security Architect, Thousand Oaks, California, USA

Considered the gold-standard reference of information security, the full contents of the sixth edition of the Information Security Management Handbook is available in print or on CD-ROM. Organized under the CISSP(R) Common Body of Knowledge (CBK) domains, this handbook has become the standard on which all IT security programs and certifications are based. It provides a compilation of the fundamental knowledge, skills, techniques, and tools required by all IT security professionals.

Information Security Management Metrics offers a step-by-step approach to developing and implementing relevant security metrics that are essential for effective security management. With case studies and tools for monitoring specific items, this book offers practical guidance for implementing metrics across an entire organization, thereby improving budget and resource allocation, and reducing the possibility that unanticipated events will have catastrophic impacts. The book presents metrics that complement those used by IT managers, and demonstrates how to make adjustments to metrics without interrupting business processes.

Information Security Management Handbook Sixth Edition

Catalog no. AU5285, ISBN: 978-1-4200-5285-5 March 2009, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $79.95 / £48.99

Now in its sixth edition, the 3200 page print version continues to be updated yearly. Volumes 2 and 3, as well as this year’s Volume 4 offer stand-alone references that reflect the latest changes to the CBK in response to new technologies and new laws in different countries and regions. Catalog no. AU7495, ISBN: 978-0-8493-7495-1 2007, 7 x 10, 3280 pp. Suggested Price: $159.95 / £99.00

Information Security Policies and Procedures

Volume 4

Thomas R. Peltier

Catalog no. K11003, ISBN: 978-1-4398-1902-9 March 2010, 7 x 10, 600 pp. Suggested Price: $99.95 / £63.99

Volume 3

Catalog no. AU0925, ISBN: 978-1-4200-9092-5 2009, 6-1/8 x 9-1/4, 392 pp. Suggested Price: $99.95 / £60.99

Volume 2

A Practitioner’s Reference, Second Edition Thomas R. Peltier Associates, LLC, Wyandotte, Michigan, USA

This book illustrates how policies and procedures support the efficient running of an organization. It points out how security documents and standards are key elements in the business process, but should never be undertaken to satisfy a perceived audit or security requirement. Instead, policies, standards, and procedures should exist only to support business objectives or mission requirements. They are elements that aid in the execution of management policies. The authors detail how security policies support management directions, and they emphasize how information security must be integrated into all business processes. The book examines Tier 1, Tier 2, and Tier 3 policies. Catalog no. AU1958, ISBN: 978-0-8493-1958-7 June 2004, 6-1/8 x 9-1/4, 408 pp. Suggested Price: $93.95 / £59.99

Catalog no. AU6708, ISBN: 978-1-4200-6708-8 2008, 7 x 10, 456 pp. Suggested Price: $99.95 / £63.99

Information Security Policies, Procedures, and Standards Get all four volumes and more on a single CD-ROM

Security Management

Information Security Management Handbook

Guidelines for Effective Information Security Management

Information Security Management Handbook,

Thomas R. Peltier

2010 CD-ROM Edition Containing the complete contents of the original 3200 page handbook plus the updates of Volumes 2, 3, and 4, this portable, reference is linked, searchable by keyword, and organized under the CISSP(R) Common Body of Knowledge (CBK) domains. The CD-ROM contains an extra volume’s worth of information—including chapters from security and networking books that you simply won’t find anywhere else. Exportable text and hard copies are available at the click of a mouse.

Providing the mechanics for policy, procedure, and standards development, this book shows readers what to look for when developing an enterprise’s procedures. It examines the recommended industry standards and shows how to customize them to fit specific needs. Three major sections cover writing policies, writing procedures, and writing standards. Each section can be used separately when needed or as a whole to develop a comprehensive set of documents. The book contains checklists, sample policies, procedures, standards, guidelines, and a synopsis of the relevant BS 7799 and ISO 17799 standards.

Catalog no. K10967, ISBN: 978-1-4398-1841-1 May 2010, CD-ROM Suggested Price: $199.95 / £127.00

Catalog no. AU1137, ISBN: 978-0-8493-1137-6 December 2001, 7 x 10, 312 pp., Soft Cover Suggested Price: $83.95 / £53.99

Thomas R. Peltier Associates, LLC, Wyandotte, Michigan, USA

For more information and a complete list Information Security Risk Analysis Second Edition

Investigations in the Workplace

Thomas R. Peltier

Eugene F. Ferraro

Security Management

Thomas R. Peltier Associates, LLC, Wyandotte, Michigan, USA

Business Controls, Inc., Golden, Colorado, USA

Information Security Risk Analysis, Second Edition enables CIOs, CSOs, and MIS managers to understand when, why, and how risk assessments and analyses can be conducted effectively. This book discusses the principle of risk management and its three key elements: risk analysis, risk assessment, and vulnerability assessment. It examines the differences between quantitative and qualitative risk assessment, and details how various types of qualitative risk assessment can be applied to the assessment process. The text offers a thorough discussion of FRAAP and the need to develop a pre-screening method for risk assessment and business impact analysis.

Confronted with the opposing demands of loss prevention, asset protection, and ever expanding employee rights issues, it is essential for security professionals, lawyers, and human resource directors to understand the process of investigation and know how to properly conduct internal investigations. This book targets both the private security professional and the consumer of corporate investigative services. The text provides the tools necessary to serve the reader who is contemplating an internal investigation for the first time, or one who conducts them regularly. The book’s modern case studies, statistics, checklists, and references make it an authoritative reference on the subject.

Catalog no. AU3346, ISBN: 978-0-8493-3346-0 April 2005, 6-1/8 x 9-1/4, 360 pp. Suggested Price: $83.95 / £53.99

Catalog no. AU1648, ISBN: 978-0-8493-1648-7 July 2005, 6-1/8 x 9-1/4, 600 pp. Suggested Price: $83.95 / £53.99

Intelligent Network Video

Understanding Modern Video Surveillance Systems

Kidnap for Ransom

Fredrik Nilsson

Richard P. Wright

Resolving the Unthinkable

Axis Communications Inc., Chelmsford, Massachusetts, USA

Wright Security, Inc., Manassas, Virginia, USA

This is the first resource to provide detailed coverage of advanced digital networking and intelligent video capabilities and optimization. It addresses general concepts, explains why IP-based systems provide better image quality and more scalable and flexible systems at a lower cost, and provides current information on cameras and DVRs. It also discusses frame rate control, indoor/ outdoor installations, and specifications on MPEG-4 and other digital video formats. The book is accompanied by a CD containing tools for deploying and optimizing an installation. It is an essential resource for security system designers, consultants, and installers, as well as business and security managers.

With reported incidents increasing every year, kidnapping for ransom continues to be a worldwide plague. This volume provides an understanding of the kidnapping phenomenon and associated issues involving the family and law enforcement. Based on actual case experiences, the author reveals the process from the moment of kidnapping to the victim’s safe return and the aftereffects of the experience.. The text explains how to effectively plan and prepare for such an event and provides successful strategies for negotiation that maximize the probability of a positive resolution. The book offers additional chapters that profile typical kidnappers and examine how they plan their operations.

Catalog no. AU6156, ISBN: 978-1-4200-6156-7 September 2008, 7 x 10, 416 pp. Suggested Price: $79.95 / £49.99

Catalog no. AU0075, ISBN: 978-1-4200-8007-0 January 2009, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $79.95 / £48.99

Intelligent Video Surveillance

Lloyd’s MIU Handbook of Maritime Security

Systems and Technology

Edited by

Rupert Herbert-Burns

Yunqian Ma Honeywell International, Inc., Minnesota, USA

Gang Qian

Lloyd’s MIU, London, UK

Sam Bateman Centre for Maritime Policy, University of Wollongong, Australia

Arizona State University, Tempe, USA

Peter Lehr

From streets in London to subway stations in New York City, hundreds of thousands of surveillance cameras are constantly collecting videos. The latest implementation of surveillance cameras calls for advanced video systems that can autonomously recognize people, detect movements, and identify targeted activities in real-time. In response to such demand, this book examines the fundamental principles of current intelligent video surveillance systems. The text provides a comprehensive look at the algorithmic design and system implementation for intelligent video surveillance. The authors cover computational principles, system implementation issues, and practical applications of present and future systems.

Authored by a team of experts, this book identifies and assesses the relevant issues inherent in developing and implementing maritime security measures. It examines the new maritime security environment, including the different but complementary interests of the shipping industry and national regulatory agencies. The coverage includes analyses of the different threats to maritime security and how they are perceived by different actors in the maritime domain. The editors evaluate the international and national legal frameworks developed for specific sectors and the responses that different nations have given to these initiatives.

Catalog no. K10681, ISBN: 978-1-4398-1328-7 December 2009, 7 x 10, 590 pp. Suggested Price: $119.95 / £72.99

Catalog no. AU5480, ISBN: 978-1-4200-5480-4 September 2008, 7 x 10, 400 pp. Suggested Price: $89.95 / £57.99

School of International Relations, St. Andrews, Scotland

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

Protecting Employees and Assets in Volatile Regions

Port Security Management

Scott Alan Ast

Kenneth Christopher

Security Professional, Olathe, Kansas, USA

Park University, Parkville, Missouri, USA

Written by a Certified Protection Professional (CPP), Certified Fraud Examiner (CFE), and FBI-recognized subject matter expert, this text details the recommended protocol for protecting people and assets in hostile global settings. Scott Alan Ast offers wisdom and insight gleaned from 28 years of hands-on experience in international security management. He supplies the fundamental understanding and advanced tools required to ensure business is conducted safely regardless of the risk level, identifying the various threats that loom in international projects, and walking readers through a logical framework to design and implement a safety and security program.

Focusing on organizational structure, risk and vulnerability analysis, and operations oversight, this book explores security management in the port facility environment. It begins with a historical perspective on maritime and port security and contextualizes the management of risk assessment and the unique vulnerabilities found within the maritime and port sector. Balancing the needs of business and homeland safety, the book addresses the ground-level issues, tasks, and responsibilities that must be handled by the security manager in concert with the port director and law enforcement. It also addresses cargo security, personnel security, guard force management, and the role of technology.

Catalog no. K10256, ISBN: 978-1-4398-0467-4 August 2009, 6-1/8 x 9-1/4, 366 pp. Suggested Price: $79.95 / £49.99

Catalog no. AU6892, ISBN: 978-1-4200-6892-4 March 2009, 7 x 10, 336 pp. Suggested Price: $89.95 / £54.99

Mechanics of User Identification and Authentication Fundamentals of Identity Management

A Practical Guide to Security Assessments

Dobromir Todorov

Sudhanshu Kairab

Consultant, Buckinghamshire, UK

Amper, Politziner, & Mattia, P.C., New Jersey, USA

Effective and fool-proof user identification and authentication are essential to modern security. Providing a hacker perspective, this text introduces the philosophy behind user authentication and access control and presents key concepts for practical applications. It outlines the process of controlled access to resources through authentication, authorization, and accounting and provides specific information on the user authentication process for both UNIX and Windows. Addressing more advanced applications and services, the author presents common security models such as GSSAPI and discusses authentication architecture. Each method is presented with a specific authentication scenario.

Taking a process-focused approach, A Practical Guide to Security Assessments presents a structured methodology for conducting assessments. The key element of the methodology is an understanding of business goals and processes, and how security measures are aligned with business risks. The guide also emphasizes that resulting security recommendations should be cost-effective and commensurate with the security risk. The methodology described serves as a foundation for building and maintaining an information security program. The book includes an appendix with questionnaires that can be modified and used to conduct security assessments.

Catalog no. AU5219, ISBN: 978-1-4200-5219-0 June 2007, 6-1/8 x 9-1/4, 760 pp. Suggested Price: $83.95 / £53.99

Catalog no. AU1706, ISBN: 978-0-8493-1706-4 September 2004, 6-1/8 x 9-1/4, 520 pp. Suggested Price: $83.95 / £53.99

Textbook

Organizational Crisis Management

Private Security and the Investigative Process

The Human Factor

Third Edition

Gerald Lewis

Charles P. Nemeth

COMPASS, Framingham, Massachusetts, USA

California University of Pennsylvania, USA

Organizational Crisis Management: The Human Factor offers a theoretical background and practical strategies for responding to workplace crises. Responding to a paradigm that focuses on the operational aspects of continuity to the detriment of human factors, this volume provides a comprehensive understanding of the unavoidable yet often complex reactions of people to a wide array of organizational disruptions. Based upon the author’s vast experience in the field, this book is a “nuts and bolts” resource that you can immediately apply to a wide range of organizational environments. The book also looks at legal and security aspects of workplace disruption.

Now in its third edition, this highly popular resource covers best-practice techniques and little-known trade secrets that are applicable for use in public law enforcement and private sector and corporate security investigations. It offers insight into the various elements and activities that make up a thorough, professional investigation. This edition has been completely updated to include emerging technology and revised legal and practical considerations regarding interviewing, as well as additional information on case evaluation and an overview of the investigative process. An instructor’s manual with PowerPoint® slides is available with qualifying course adoption.

Catalog no. AU3962, ISBN: 978-0-8493-3962-2 March 2006, 6-1/8 x 9-1/4, 208 pp. Suggested Price: $83.95 / £53.99

Catalog no. AU8569, ISBN: 978-1-4200-8569-3 February 2010, 7 x 10, 272 pp. Suggested Price: $69.95 / £44.99

Security Management

Managing Security Overseas

For more information and a complete list

Risk Analysis and Security Countermeasure Selection Thomas L. Norman, CPP/PSP/CSC

A Complete Guide for Performing Security Risk Assessments Douglas J. Landoll

Security Management

Protection Partners International, Houston, Texas, USA

En Pointe Technologies, Austin, Texas, USA

A comprehensive resource devoted to the risk analysis process, this is the first book to evaluate all DHS-approved risk assessment methods. The text moves readers from basic principles to complex processes in a step-by-step fashion augmented by numerous case illustrations. By fully explaining the five principles of the core risk analysis lifecycle—determining assets, threats, vulnerabilities, risks, and countermeasures, the author makes the process fully comprehendible. This text includes a completely adaptable graphic risk analysis tool that is simple to use and can be applied to any situation, including virtually all public or private industries as well as key critical infrastructures.

This comprehensive manual provides detailed insight into precisely how to conduct an information security risk assessment from a practical point of view. It contains real-world advice that promotes professional development and experience. It also enables security consumers to better negotiate the scope and rigor of a security assessment, effectively interface with a security assessment team, deliver insightful comments on a draft report, and have a greater understanding of final report recommendations. The book offers charts, checklists, examples, and templates that speed up data gathering, analysis, and document development.

Catalog no. AU7870, ISBN: 978-1-4200-7870-1 December 2009, 7 x 10, 232 pp. Suggested Price: $59.95 / £38.99

Securing System Information Flows Sean Price

The Security Risk Assessment Handbook

Catalog no. AU2998, ISBN: 978-0-8493-2998-2 December 2005, 6-1/8 x 9-1/4, 504 pp. Suggested Price: $83.95 / £53.99

Transportation Systems Security Allan McDougall Evolutionary Security Mgmt. Inc., Arnprior, Ontario, Canada

Robert Radvanovsky CIPS, Infracritical, Geneva, Illinois, USA

Many books covering information assurance architectures and system testing propose high-level methods, but often leave readers to fend for themselves when it comes time for implementation. Going beyond regurgitating processes specified by standards bodies, Securing System Information Flows identifies the nuts and bolts of engineering secure systems, and also provides readers with an effective framework for specifying and evaluating information flows in organizations of any size. The text covers complex aspects of information flow including the concepts of least privilege and separation of duties. Flow charts and checklists are also included that facilitate use of the security framework.

Highlighting all aspects of transportation security, this comprehensive text presents strategic, practical, and operational applications for the physical, procedural, and psychological safeguards required to keep all modes of transportation up and running. Topics include systems layout, core performance issues, and risk assessment; predicting internal and external loss; drills, exercises, and training; as well as layered systems, compliance, and shared information. Each chapter features questions and case scenarios to facilitate understanding. A fictitious company is used to depict various scenarios in order to illustrate the theoretical concepts discussed by the authors.

Catalog no. 90887, ISBN: 978-1-4200-9088-8 December 2010, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $69.95 / £44.99

Catalog no. 63782, ISBN: 978-1-4200-6378-3 May 2008, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $69.95 / £44.99

Security Manager’s Guide to Disasters Managing Through Emergencies, Violence, and Other Workplace Threats Anthony D. Manley

Understanding Surveillance Technologies Spy Devices, Privacy, History, & Applications, Revised and Expanded Second Edition J.K. Petersen

Wantagh, New York, USA

Computer Consultant, Writer, Educator, Bellingham, Washington, USA

Whether the cause of a disaster is a terrorist or criminal attack, fire emergency, civil or geographic disruption, or major electrical or electronic failure, security professionals must be aware of how such a crisis would affect all they are employed to protect. This volume examines the most significant emergencies that may confront the security, business continuity, or risk manager in the protection of people, property, the prevention of crime, and in the avoidance of liability. The book includes ways to prevent or reduce the severity of the incident, suggests how to properly interact with governmental agencies, and provides managers with a system for stabilization, recovery, and restoration.

This volume reflects developments in aerial, radio, and telecommunications that affect government, local security, and corporations. It features information on RFID chips, face recognition systems, U.S. Department of Homeland Security initiatives and legislation, mass surveillance methods, voice-over IP technology, higher resolution satellite images, radar imaging, and privacy issues. Additional material includes forensic methods of chemical detection of blood and fingerprints as well as DNA surveillance and portable DNA kits. Profusely illustrated with extensive references and indexes, the book lays the groundwork for more specialized study on specific technologies.

Catalog no. K10448, ISBN: 978-1-4398-0906-8 July 2009, 6-1/8 x 9-1/4, 408 pp. Suggested Price: $99.95 / £60.99

Catalog no. AU8319, ISBN: 978-0-8493-8319-9 February 2007, 7 x 10, 1024 pp. Suggested Price: $104.95 / £66.99

Vein Pattern Recognition A Privacy-Enhancing Biometric Chuck Wilson

Applied Game Theory and Strategic Behavior Ilhan K. Geckil Anderson Economic Group, Chicago, Illinois, USA

Patrick L. Anderson

Hitachi America, Ltd.

Anderson Economic Group, East Lansing, Michigan, USA

Biometric technologies vary in capability, performance, and reliability. One of the most promising emerging technologies, vein pattern recognition (VPR) is more accurate than many other biometric methods, offers greater resistance to spoofing, and focuses on people. Exploring privacy issues and the general concept of personal identity, this book delves into real-world biometrics applications and discusses the emergence of this reliable but underutilized technology. The author introduces the myriad applications of VPA technology and its current implementations, which include, among others, its widespread use in Japan in banking (in lieu of cards and PIN numbers) for accessing bank accounts.

This book uses game theory techniques to address practical business, economic, and public policy issues. It also illustrates the benefits of employing strategic thinking that incorporates the uncertainty surrounding the behavior of other parties. The authors show how to build a model, analyze real-world problems, and find strategically sound decisions in uncertain environments. Through case studies in a variety of industries, law, and government regulations, they discuss various economic and game theory concepts, including strategic value within a business game, static and dynamic games, complete and incomplete information sets, and asymmetric information.

Catalog no. K11132, ISBN: 978-1-4398-2137-4 March 2010, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $79.95 / £49.99

Catalog no. C843X, ISBN: 978-1-58488-843-7 July 2009, 6-1/8 x 9-1/4, 230 pp. Suggested Price: $79.95 / £48.99

Analysis, Geometry, and Modeling in Finance

Textbook

Advanced Methods in Option Pricing Pierre Henry-Labordère Societe Generale, Paris, France Chapman & Hall/CRC Financial Mathematics Series

This book offers new ways of solving financial problems using techniques found in physics and mathematics. Through the problem of option pricing, it demonstrates how differential geometry, spectral decomposition, and supersymmetry can be used as new tools in finance. The author covers practical issues from the industry, such as the calibration of stochastic volatility models and stochastic Libor market models. He uses Mathematica® and C++ for numerical implementations and provides end-of-chapter problems, including some based on recently published research papers. Catalog no. C8699, ISBN: 978-1-4200-8699-7 September 2008, 6-1/8 x 9-1/4, 391 pp. Suggested Price: $79.95 / £49.99

Applied Statistics for Business and Economics Robert M. Leekley Illinois Wesleyan University, Bloomington, Illinois, USA

Designed to impart a functional understanding of statistics, this text encourages the development of application and decision making skills for use in managing raw data and real-world projects. The text does not require calculus, instead makes liberal use of spreadsheet software to facilitate the handling of larger, more relevant data sets. Integrated chapters follow a logical progression, often enabling the addition of topics that are less typical and more advanced, such as scattergrams and time series graphs, simple and multiple regressions, time series analysis, and random sampling. The text provides the skills for meaningful management of raw data into actionable information. Catalog no. K10296, ISBN: 978-1-4398-0568-8 February 2010, 7 x 10, 526 pp. Suggested Price: $79.95 / £49.99

Analytical Methods for Risk Management

Credit Risk

A Systems Engineering Perspective

Edited by

Paul R. Garvey

Niklas Wagner

The MITRE Corporation, Bedford, Massachusetts, USA Statistics: A Series of Textbooks and Monographs

Passau University, Germany Chapman & Hall/CRC Financial Mathematics Series

This book describes the foundation processes and analytical practices for identifying, analyzing, measuring, and managing risk in traditional systems, systems-of-systems, and enterprise systems. It uses numerous examples and chapter exercises to illustrate how principles are applied to actual engineering systems projects. The author presents a new way, in the form of a supplier–provider framework, to model and measure risk in the engineering of enterprise systems being developed by capabilities-based approaches. He also explores research ideas for the development of advanced risk analysis and management protocols and discusses success factors for managing risk in the engineering of systems.

This volume illustrates how a risk management system can be implemented through an understanding of portfolio credit risks, a set of suitable models, and the derivation of reliable empirical results. It focuses on new products and their applications in the financial services industry and addresses the growing market of credit derivatives. The expert contributors examine issues specific to certain geographic areas, such as Latin America, Argentina, and the United States, and discuss recent cases of corporate bankruptcy, including Tyco, Worldcom, Enron, and Parmalat. The book also covers default and recovery risks, credit ratings, and applications within the Basel II framework.

Catalog no. C6374, ISBN: 978-1-58488-637-2 October 2008, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $99.95 / £63.99

Catalog no. C9942, ISBN: 978-1-58488-994-6 May 2008, 7 x 10, 600 pp. Suggested Price: $99.95 / £63.99

Models, Derivatives, and Management

Security Management / Math & Statistics for Business & Finance

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

For more information and a complete list Textbook

Decision Options

The Art and Science of Making Decisions

Math & Statistics for Business & Finance 36

Introducing Game Theory and its Applications Elliott Mendelson

Decision Options, LLC, Groton, Connecticut, USA

Queens College, Dept. of Mathematics, Flushing, New York, USA Series: Discrete Mathematics and Its Applications, 21

Through theory and case studies, this book details how uncertainty and flexibility can be evaluated to assist in making better investment decisions in companies. It delivers an excellent balance of theory and practice in the area of investment decision making, demonstrates how financial and real options are related, and describes the theoretical underpinnings of both. The author presents case studies from diverse industries, including life sciences, pharmaceuticals, commodities, energy, technology, manufacturing, and financial services. He also looks at how organizations can become successful using a holistic framework that integrates uncertainty and flexibility.

The mathematical study of games is an intriguing endeavor with applications that reach beyond chess and poker to economics, business, and even biology. This book presents an easy-to-read introduction to the basic ideas and techniques of game theory. It begins by discussing combinatorial games and then moves to two-person zero-sum games. The final chapter explores the concepts and tools of non-zero-sum games and games with more than two players. Suitable as a textbook, for self-study, and as a reference, this introduction prepares readers for more advanced study of game theory’s applications in economics, business, and the physical, biological, and social sciences.

Catalog no. C6820, ISBN: 978-1-4200-8682-9 June 2009, 6-1/8 x 9-1/4, 316 pp. Suggested Price: $79.95 / £48.99

Catalog no. C3006, ISBN: 978-1-58488-300-5 July 2004, 6-1/8 x 9-1/4, 272 pp. Suggested Price: $79.95 / £34.99

Financial Modelling with Jump Processes

Textbook

Gill Eapen

Second Edition

Introduction to Credit Risk Modeling

Rama Cont

Second Edition

Columbia University, New York, USA

Peter Tankov Universite Paris VII, France Chapman & Hall/CRC Financial Mathematics Series, 2

Including a new chapter on credit risk modelling and new developments in econometrics, the new edition of this bestselling resource provides an accessible overview of financials models based on jump processes used in risk management and option pricing. After presenting the necessary mathematics, the text presents theoretical, numerical, and empirical issues. While the emphasis is on demystifying technical difficulties so as to better understand applications, mathematical results are presented in a rigorous, though self-contained, manner, accessible to any reader having basic knowledge of the Black Scholes model. Concepts are illustrated through many numerical and empirical examples. Catalog no. C2191, ISBN: 978-1-4200-8219-7 May 2010, 6-1/8 x 9-1/4, 606 pp. Suggested Price: $89.95 / £57.99

Textbook

Christian Bluhm, Ludger Overbeck, and Christoph Wagner Munchen, Germany Chapman & Hall/CRC Financial Mathematics Series

Illustrating mathematical models for structured credit with practical examples, Introduction to Credit Risk Modeling provides an accessible introduction to the foundations of structured credit portfolio modeling. Updated and expanded, this second edition features additional material on estimation of asset correlations, benchmark correlations based on securitizations of benchmark portfolios in the market, risk contributions and spectral risk measures, nonhomogeneous Markov chain approaches, multi-year models, current agency models, single-tranche CDOs, index tranches, as well as new developments in synthetics. The text also includes new exercises and a supporting website. Catalog no. C8992, ISBN: 978-1-58488-992-2 June 2010, 6-1/8 x 9-1/4, 356 pp. Suggested Price: $79.95 / £49.99

Theory and Practice

An Introduction to Exotic Option Pricing

Lixin Wu

Peter Walter Buchen

University of Science & Technology, Kowloon, Hong Kong Chapman & Hall/CRC Financial Mathematics Series, 15

University of Sydney, Syndey, Australia Chapman & Hall/CRC Financial Mathematics Series

Containing many results that are new or exist only in recent research articles, this text portrays the theory of interest rate modeling as a three-dimensional object of finance, mathematics, and computation. It introduces all models with financialeconomical justifications, develops options along the martingale approach, and handles option evaluations with precise numerical methods. Taking a top-down approach, the author shows readers how to build and use models. The text includes exercises and real-world examples, along with code, tables, and figures accessible on the author’s website. A solutions manual is available for qualifying instructors.

Emphasizing analytical techniques rather than risk management issues, this book presents an applied mathematics approach to pricing a wide range of standard and exotic options within the Black–Scholes framework. No formula is simply quoted, as is the general approach in this difficult subject area. Instead, the author demystifies the perceived complexities surrounding the field of exotic option pricing by deriving each pricing formula in detail. After a brief derivatives review, he addresses dual-expiry, two-asset rainbow, and barrier options. The book also explains how stochastic volatility models are calibrated to the market.

Interest Rate Modeling

Catalog no. C0569, ISBN: 978-1-4200-9056-7 May 2009, 6-1/8 x 9-1/4, 353 pp. Suggested Price: $79.95 / £48.99

Catalog no. C9100, ISBN: 978-1-4200-9100-7 May 2010, 6-1/8 x 9-1/4, 306 pp. Suggested Price: $79.95 / £49.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Textbook

Walter A. Rosenkrantz

Microeconometrics Using Stata A. Colin Cameron University of California, USA

Pravin K. Trivedi

University of Massachusetts, Amherst, USA

Indiana University, Bloomington, USA

Integrating interesting and widely used concepts of financial engineering into traditional statistics courses, this introduction illustrates the role and scope of statistics and probability in various fields. Linking probability theory with statistical inference, it presents many application examples from engineering, computer performance analysis, public health, and finance. The text provides technical details for the derivation of various theorems, including the famous Black–Scholes option pricing formula, contains over 650 exercises, and offers a solutions manual for qualifying instructors. It also includes a CD-ROM with all of the data sets used in the book.

An outstanding introduction to microeconometrics and how to do microeconometric research using Stata, this book covers topics often left out of microeconometrics textbooks and omitted from basic introductions to Stata. Cameron and Trivedi provide the most complete and up-to-date survey of microeconometric methods available in Stata. They begin by introducing simulation methods and then use them to illustrate features of the estimators and tests described in the rest of the book. They address each topic with an indepth Stata example and demonstrate how to use Stata’s programming features to implement methods for which Stata does not have a specific command.

Catalog no. C8121, ISBN: 978-1-58488-812-3 July 2008, 7 x 10, 680 pp. Suggested Price: $89.95 / £52.99

Catalog no. N10070, ISBN: 978-1-59718-048-1 December 2008, 8-1/2 x 8-1/2, Soft Cover Suggested Price: $74.95 / £49.99

Introduction to Spatial Econometrics James LeSage

Modern Actuarial Theory and Practice

McCoy College of Business Administration, San Marcos, Texas, USA

Second Edition

Robert Kelley Pace Louisiana State University, Baton Rouge, USA Statistics: A Series of Textbooks and Monographs, 196

Philip Booth, Robert Chadburn, Steven Haberman, Dewi James, Zaki Khorasanee, Robert H. Plumb, and Ben Rickayzen

This text encompasses many recent advances in spatial econometric models, including some previously unpublished results. Leaders in this field, the authors clarify the often-mystifying phenomenon of simultaneous spatial dependence. By presenting new methods, they help with the interpretation of spatial regression models, especially ones that include spatial lags of the dependent variable. The authors also examine the relationship between spatiotemporal processes and longrun equilibrium states that are characterized by simultaneous spatial dependence. MATLAB® toolboxes useful for spatial econometric estimation are available on the authors’ websites.

In the years since the publication of the first edition of this best-selling text, the incorporation of ideas and theories from the rapidly growing field of financial economics has precipitated considerable development of thinking in the actuarial profession. Modern Actuarial Theory and Practice, Second Edition integrates those changes and presents an up-to-date, comprehensive overview of UK and international actuarial theory, practice and modeling. It describes all of the traditional areas of actuarial activity, but in a manner that highlights the fundamental principles of actuarial theory and practice as well as their economic, financial, and statistical foundations.

Catalog no. C6424, ISBN: 978-1-4200-6424-7 January 2009, 6-1/8 x 9-1/4, 374 pp. Suggested Price: $89.95 / £54.99

Catalog no. C3685, ISBN: 978-1-58488-368-5 December 2004, 6-1/8 x 9-1/4, 840 pp. Suggested Price: $104.95 / £49.99

Textbook

Monte Carlo Methods and Models in Finance and Insurance

Introduction to Stochastic Calculus Applied to Finance Second Edition Damien Lamberton Universite of Marne-la-Vallee, Noisy-le-Grand , Cedex, France

Bernard Lapeyre École Nationale des Ponts Chaussees, Marne-La-Valee, France Chapman & Hall/CRC Financial Mathematics Series

Maintaining the lucid style of its popular predecessor, this concise and accessible introduction covers the probabilistic techniques required to understand the most widely used financial models. Along with additional exercises, this edition presents fully updated material on stochastic volatility models and option pricing as well as a new chapter on credit risk modeling. It contains many numerical experiments and real-world examples taken from the authors’ own experiences. The book also provides all of the necessary stochastic calculus theory and implements some of the algorithms using SciLab. Key topics covered include Martingales, arbitrage, option pricing, and the Black-Scholes model. Catalog no. C626, ISBN: 978-1-58488-626-6 November 2007, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $73.95 / £36.99

Ralf Korn University of Kaiserslautern, Germany

Elke Korn Independent Mathematical Consultant, Stelzenberg, Germany

Gerald Kroisandt Fraunhofer ITWM, Kaiserslautern, Germany Chapman & Hall/CRC Financial Mathematics Series

Monte Carlo simulation is a universal tool that can be applied in nearly every area of financial and actuarial modeling if one fully understands simulation. This book introduces financial and actuarial models via mathematical simulation. It gives a rigorous introduction to Monte Carlo simulation, including random number generation, basic methods, convergence, and variance reduction. The authors describe financial and actuarial models and show how simulation techniques can be applied to these models to solve problems in finance, including option pricing, derivatives pricing, risk, and asset liability management. Catalog no. C7618, ISBN: 978-1-4200-7618-9 February 2010, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $89.95 / £57.99

Math & Statistics for Business & Finance

Introduction to Probability and Statistics for Science, Engineering, and Finance

For more information and a complete list

Portfolio Optimization

Risk Analysis in Engineering and Economics

Michael J. Best

Bilal M. Ayyub

Textbook

Math & Statistics for Business & Finance

University of Waterloo, Ontario, Canada

University of Maryland, College Park, USA

This text provides a practical introduction to basic portfolio optimization models. It focuses on Markowitz mean-variance portfolio optimization. The first chapters include coverage on the derivation of the classical unconstrained efficient frontier, the capital market line, Sharpe ratios, and implied risk-free rates. The author then discusses quadratic and parametric quadratic programming, which is used to implement the theory in practice. MATLAB® is included throughout the text in various realistic examples and then employed in the presented problem sets to help with calculations.

Risk Analysis in Engineering and Economics introduces the fundamental concepts, techniques, and applications of the subject in a style tailored to meet the needs of students and practitioners of engineering, science, economics, and finance. Drawing on his extensive experience in uncertainty and risk modeling and analysis, the author leads readers from the fundamental concepts through the theory, applications, data requirements, sources, and collection. He emphasizes the practical use of the methods presented and examines the limitations, advantages, and disadvantages of each. Case studies offer a practical perspective that help readers clearly identify and solve problems encountered in practice.

Catalog no. C5840, ISBN: 978-1-4200-8584-6 March 2010, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $79.95 / £49.99

Textbook

Quantitative Equity Portfolio Management Modern Techniques and Applications

Risk Analysis in Finance and Insurance

Edward E. Qian, Ronald H. Hua, and Eric H. Sorensen

Second Edition

PanAgora Asset Management, Boston, Massachusetts, USA Chapman & Hall/CRC Financial Mathematics Series

Alexander Melnikov

This text reviews quantitative investment strategies and factors that are commonly used in practice, including value, momentum, and quality, accompanied by their academic origins. It presents advanced techniques and applications in return forecasting models, risk management, portfolio construction, and portfolio implementation that include examples such as optimal multi-factor models, contextual and nonlinear models, factor timing techniques, portfolio turnover control, Monte Carlo valuation of firm values, and optimal trading. In many cases, the book frames related problems in mathematical terms and illustrates the mathematical concepts and solutions with numerical and empirical examples.

Catalog no. C3952, ISBN: 978-1-58488-395-1 June 2003, 6-1/8 x 9-1/4, 600 pp. Suggested Price: $124.95 / £79.99

Catalog no. C5580, ISBN: 978-1-58488-558-0 May 2007, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $83.95 / £53.99

University of Alberta, Edmonton, Canada Series: Monographs and Surveys in Pure and Applied Math, 131

The development of quantitative methods based on stochastic analysis is a key achievement of modern financial mathematics. These methods can be extended and applied in the area of actuarial science, which leads to unified methods of risk management in finance and insurance. This interdisciplinary book presents an accessible, thorough introduction to the main ideas, methods, and techniques that transform risk management into a quantitative science. It clearly discusses many important notions and facts from mathematics, finance, and insurance, showing how these areas are interconnected. The text includes exercises, along with hints and selected solutions. Catalog no. C0525, ISBN: 978-1-4200-7052-1 June 2010, 6-1/8 x 9-1/4, 386 pp. Suggested Price: $89.95 / £57.99

Quantitative Fund Management Edited by

M.A.H. Dempster University of Cambridge and Cambridge Systems Associates Limited, UK

Gautam Mitra Brunel University, Uxbridge, Middelsex, UK

Georg Pflug Department of Statistics, 8 Decision Systems, University of Vienna, Austria Chapman & Hall/CRC Financial Mathematics Series

Risk Assessment and Decision Making in Business and Industry A Practical Guide, Second Edition Glenn Koller Schlumberger’s ISE, Tulsa, Oklahoma, USA

This volume presents theory and methods, along with their application in practical problems encountered in the fund management industry. It covers quantitative fund management at both the dynamic strategic and one-period tactical levels. The book considers the optimal portfolio choice for wealth maximization with integrated risk management. It also explores novel application techniques, including stochastic control, dynamic stochastic programming, and related optimization techniques, and discusses real-world implemented solutions to fund management problems, such as equity trading, pension funds, mortgage funding, and guaranteed investment products.

Risk Assessment and Decision-Making in Business and Industry: A Practical Guide, Second Edition addresses the many aspects of risk/uncertainty process implementation. It covers four broad aspects of R/U: general concepts; implementation processes; technical aspects; and examples of application. Each section provides practical guidance, combining technical information with advice on how to implement R/U techniques and processes in real-world corporate environments. The book describes the two main probabilistic measures of project value: Expected Value of Success and the Expected Value for the Portfolio. The text clearly demonstrates how these metrics are used in individual-project and portfolio management.

Catalog no. C1918, ISBN: 978-1-4200-8191-6 December 2008, 6-1/8 x 9-1/4, 486 pp. Suggested Price: $79.95 / £49.99

Catalog no. C4770, ISBN: 978-1-58488-477-4 March 2005, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $62.95 / £39.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

Models, Assessment and Regulation Swedish Insurance Federation, Stockholm

Songsak Sriboonchita, Wing-Keung Wong, Sompong Dhompongsa, and Hung T. Nguyen

Until now there were no published analyses of the recent solvency work conducted in Europe, specifically the risk categories proposed by the IAA. Answering the insurance industry’s demand in the wake of the EU Solvency II project, Solvency: Models, Assessment and Regulation provides a concrete summary and review of solvency. Following an introduction to the concept, the first section of the book provides a historical review of solvency. The second section explores the current basis for solvency modeling, and the final section discusses groups and internal modeling as it relates to EU Solvency II.

This accessible guide helps readers build a useful repertoire of mathematical tools in decision making under uncertainty, especially in investment science. It uses real data and statistical procedures, such as hypothesis testing, to show how SD theory is applied in financial situations. The book introduces utility theory for decision making under risk and discusses various research issues, such as how to use empirical data to arrive at decisions and how to conduct statistical tests when the data is coarse. It also explores numerous applications, including financial diversification, evaluating hedge funds, and income inequality.

Catalog no. C5548, ISBN: 978-1-58488-554-2 September 2005, 6-1/8 x 9-1/4, 448 pp. Suggested Price: $124.95 / £79.99

Catalog no. C8266, ISBN: 978-1-4200-8266-1 October 2009, 6-1/8 x 9-1/4, 455 pp. Suggested Price: $89.95 / £57.99

Textbook

Arne Sandstrom

Statistical and Probabilistic Methods in Actuarial Science

Stochastic Finance A Numeraire Approach

Philip J. Boland

Jan Vecer

University College Dublin, Ireland Chapman & Hall/CRC Interdisciplinary Statistics Series

Columbia University, New York, USA Chapman & Hall/CRC Financial Mathematics Series

Covering many of the diverse methods in applied probability and statistics, this book builds on readers’ existing knowledge of probability and statistics by establishing a solid and thorough understanding of these methods. It also emphasizes the wide variety of practical situations in insurance and actuarial science where these techniques may be used. The applications to general insurance include loss distributions and collective risk models, reserving and experience rating, credibility estimation, and security measures of risk. The book examines generalized linear models, credibility theory, game theory, and simulation techniques and contains numerous worked examples and problems.

Based on quantitative finance courses taught at Columbia University to graduate students and Wall Street professionals, this text presents a novel approach to pricing derivatives contracts using numeraire techniques. Focusing on fundamental finance principles instead of mathematical theory, the author considers the price of an asset as an exchange ratio between goods that pay for each other, rather than expressing prices in currency terms. This approach leads to simple derivations of pricing formulas that are model independent. With illustrative examples, endof-chapter exercises, and key solutions, the text emphasizes that no agent in the economy is able to produce a risk-free profit.

Catalog no. C6951, ISBN: 978-1-58488-695-2 March 2007, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $83.95 / £39.99

Catalog no. K10632, ISBN: 978-1-4398-1250-1 May 2010, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $69.95 / £44.99

Textbook

Statistical Thinking in Business Second Edition J.A. John and D. Whitaker

Textbook

Stochastic Financial Models

University of Waikato, Hamilton, New Zealand

Douglas Kennedy

D.G. Johnson University of Loughborough, Leicestershire, UK

Trinity College, Cambridge, UK Chapman & Hall/CRC Financial Mathematics Series, 17

Business students and professionals need the ability to think statistically about how to deal with uncertainty and its effect on decision-making in management and commerce. Traditional statistics texts tend to focus on probability, mathematical detail, and heavy computation, and thus fail to meet the needs of future business managers. Statistical Thinking in Business provides an introductory course in business statistics for those with little mathematical background. This new edition removes the ‘workbook’ approach to make room for more material with greater emphasis on forecasting and time series. A supporting web site provides a wealth of supplemental materials.

Bridging the gap between books with relatively light mathematical content and those with a very rigorous, formal approach to stochastic integration and probabilistic ideas, Stochastic Financial Models provides a sound introduction to mathematical finance. The text shows how concepts, including mean-variance analysis, binomial models, the Black–Scholes model, and the Gaussian randomfield model, are used in financial situations. After discussing portfolio choice, the author focuses on derivative pricing. He covers the general discrete-time model, Brownian motion, stochastic calculus, hitting-time distributions, and pathdependent options.

Catalog no. C4959, ISBN: 978-1-58488-495-8 August 2005, 7 x 10, 408 pp., Soft Cover Suggested Price: $67.95 / £34.99

Catalog no. C3452, ISBN: 978-1-4200-9345-2 February 2010, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $69.95 / £44.99

Math & Statistics for Business & Finance

Solvency

Stochastic Dominance and Applications to Finance, Risk and Economics

For more information and a complete list Textbook

Time Series Modeling, Computation, and Inference Raquel Prado

Accounting & Finance / Administration & Service 40

University of California, Santa Cruz, USA

Mike West Duke University, Durham, North Carolina, USA Series: Chapman & Hall/CRC Texts in Statistical Science

Making the Numbers Count, Second Edition The Accountant as Change Agent on the World-Class Team Brian H. Maskell Brian Maskell Associates, Inc., Cherry Hill, New Jersey, USA

A comprehensive overview of modern time series modeling with an emphasis on Bayesian and likelihood methods, this book is unique in that it covers both univariate and multivariate time series methods, including hot topics such as dynamic linear models, hierarchical models and graphical models. The book is mathematically sophisticated but has a good balance of theory and applications, with lots of examples using real data, taken primarily from engineering, finance, and neuroscience. The examples are all implemented using R, with code and datasets available from the web. There are problems at the end of each chapter to help develop understanding of the methods.

A delineation of the changes required for accounting, control, and measurement methods in Lean organizations, this book challenges readers to take a fresh look at their accounting systems. It clarifies methods for innovative, proactive management accounting and presents techniques for simplifying accounting systems so that they serve production, marketing, and engineering sectors with equal efficiency. Updated to include current principles, practices, and tools of Lean accounting, the second edition uses the same polemical style that made the first edition so popular. It covers ABC, VAM, performance measurement, concurrent engineering, target costing, value engineering, and life cycle costing.

Catalog no. C9336, ISBN: 978-1-4200-9336-0 April 2010, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $89.95 / £57.99

Catalog no. PP0607, ISBN: 978-1-4200-9060-4 June 2009, 6 x 9, 243 pp. Suggested Price: $39.95 / £24.99

Practical Lean Accounting Understanding Risk The Theory and Practice of Financial Risk Management David Murphy Rivast Consulting, London, UK Chapman & Hall/CRC Financial Mathematics Series

This book explains how to understand financial risk and how the severity and frequency of losses can be controlled. Divided into four parts, it begins by introducing the basics of risk management and the behavior of financial instruments. The next section focuses on regulatory capital standards and models, addressing value-at-risk (VaR) models, portfolio credit risk, tranching, operational risk, and the Basel accords. The author then deals with asset/liability management (ALM) and liquidity management. The last part explores structured finance and a variety of new trading instruments, including inflation-linked products, sophisticated equity basket options, and convertible bonds. Catalog no. C8938, ISBN: 978-1-58488-893-2 April 2008, 7 x 10, 472 pp., Soft Cover Suggested Price: $79.95 / £49.99

Financial Models and Tools for Managing Lean Manufacturing

A Proven System for Measuring and Managing the Lean Enterprise Brian H. Maskell Brian Maskell Associates, Inc., Cherry Hill, New Jersey

Bruce Baggaley Lawrence P. Grasso Central Connecticut State University, New Britain, USA

With a value stream approach at its core, Practical Lean Accounting demonstrates how to transform a traditional accounting system to support a company’s Lean initiative. The author defines the principles of Lean accounting and demonstrates ways to identify and eliminate wasteful transactions. He covers cell performance measurement, use of the box score, operational and financial planning, cost targeting, Lean accounting diagnostics, and value stream mapping. An included CD provides needed forms and charts. Designed as a hands-on manual for financial officers that will continue to serve as a resource following conversion, the book can also be used to win over a skeptical finance department. Catalog no. PP7243, ISBN: 978-1-56327-243-1 December 2003, 7 x 10, 384 pp., Soft Cover Suggested Price: $52.95 / £33.99

The Complete Lean Enterprise Value Stream Mapping for Administrative and Office Processes

David Meade

Beau Keyte

Western Michigan University, Kalamazoo, Michigan, USA Series: Supply Chain Integration Modeling, Optimization and Application, 1

Branson, Inc., Ann Arbor, Michigan, USA

Drew Locher

Anticipating the challenges that operational improvement programs can pose to traditional accounting practices, this text equips supply chain and financial managers with proactive solutions. To illustrate the impact of lean on the income statement, the book demonstrates the set-up of a multi-month, Excel™ and ProModel™ based manufacturing environment that incorporates sales, forecasts, and production results. Intended to give managers the knowledge and skill set that will allow them to work with confidence in a changing environment, the book also explains how to authoritatively present challenges and needed adaptations to a company’s top management, as well as to its stakeholders.

Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research, Beau Keyte and Drew Locher’s The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, offers a stepby-step approach to applying Lean initiatives to the administrative and office environment. Written for leaders looking to improve production support activities within their order-to-cash value stream, this volume provides a valuable tool for applying value stream mapping (VSM) to non-production areas. It helps identify office wastes, establish performance metrics, and speed up administrative workflow, as to improve office efficiency.

Catalog no. AU9185, ISBN: 978-0-8493-9185-9 August 2006, 6-1/8 x 9-1/4, 197 pp. Suggested Price: $88.95 / £56.99

Catalog no. PP7301, ISBN: 978-1-56327-301-8 July 2004, 8-1/2 x 11, 160 pp., Soft Cover Suggested Price: $46.95 / £29.99

Change Movement Associates, Mt. Laurel, New Jersey, USA

Flow in the Office

Lean Human Resources

Implementing and Sustaining Lean Improvements

Redesigning HR Processes for a Culture of Continuous Improvement

Carlos Venegas

Cheryl M. Jekiel

StrausForest Media, Seattle, Washington, USA

Flying Food Group, USA

For years, Lean initiatives have generated staggering improvements on the shop floor. And now many business leaders want these lean benefits incorporated into non-traditional environments. This book demonstrates how to efficiently translate and transition Lean manufacturing principles into any office. Author Carlos Venegas confirms that the competitive advantage will go to those who manage information most effectively and efficiently. It is not enough to be a Lean manufacturer - you need to be a lean business. The author translates the language of Lean Manufacturing into the language of Lean Office Flow, bringing bits, bytes, and conversations into the concrete world of process improvement.

HR departments are often not a key component of driving business improvements, yet if the cost and talent inside the HR department are not considered, they are often wasted. Presenting new approaches to ensure that traditional HR processes drive what many companies are striving to achieve in Lean cultures, this book provides detailed strategies for making core HR processes, policies, and procedures efficient in their own right and able to drive ever improving performance. It covers the employment cycle from recruitment to reward systems and looks at other avenues for supporting culture including opinion surveys, polices, and communications.

Catalog no. PP7361, ISBN: 978-1-56327-361-2 October 2007, 7 x 10, 144 pp., Soft Cover Suggested Price: $35.00 / £22.99

Catalog no. K10663, ISBN: 978-1-4398-1306-5 June 2010, 7 x 10, 200 pp. Suggested Price: $39.95 / £25.99

Lean Connections Making Information Flow Efficiently and Effectively Chris Harris and Rick Harris

The Lean Office

Harris Lean Systems, Murrell’s Inlet, South Carolina, USA

Collected Practices and Cases

Because efficient production is based on timely replenishment, dependable information flow is an absolute prerequisite to the successful implementation of Lean production principles. Offering a step-by-step approach, this management resource shows how to make certain that everyone gets the information that they need when they need it. The book starts by detailing ways to develop effective two-way information flow from the end customer through materials control to the production floor. Next, it explains how to improve information flow on the production floor, and goes on to demonstrate practices that will facilitate the flow of information right through the extended value stream.

The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor. These articles discuss Lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies. These provide practical, in-depth description of lean implementation, written in a conversational, easy-to-read style. Unavailable from any other single source, this work provides office managers with real-world information that will inspire their efforts and help them achieve and improve Lean practices throughout their organizations.

Catalog no. PP7374, ISBN: 978-1-56327-374-2 June 2008, 8-1/2 x 11, 168 pp., Soft Cover Suggested Price: $44.95 / £28.99

Catalog no. PP7316, ISBN: 978-1-56327-316-2 January 2005, 6 x 9, 128 pp., Soft Cover Suggested Price: $15.95 / £9.99

Lean Higher Education Increasing the Value and Performance of University Processes

Lean Six Sigma for the Office

William K. Balzer

James William Martin

BGSU Firelands College, Huron, Ohio, USA

Six Sigma Integration, Inc., Rehoboth, Massachusetts, USA

This book is designed to teach academic administrators how to apply Lean business principles to the successful running of their institutions. It returns education to the student/consumers it was designed to serve, applying voice of the customer concepts. It introduces educators to Lean tools designed to improve efficiency and eliminate waste such as Value Stream Mapping. Like all Lean processes it is all about involving stakeholders and holding them accountable for the delivery of quality every step of the way, instilling pride and maximizing value and satisfaction for employees and customers alike.

Historically, the integration of manufacturing methodologies into the office environment has proven problematic. As a solution, Six Sigma guru James Martin presents proven modifications that can be properly deployed in offices, particularly those offices involved with global operations. Making use of kaizen and Six Sigma concepts, along with lean manufacturing principles, Lean Six Sigma for the Office instructs managers on how they can improve operational efficiency and increase customer satisfaction. Utilizing summarizing tables and operational roadmaps, he demonstrates how simple and standardized processes can be adopted to improve efficiency and eliminate costly mistakes.

Catalog no. K10754, ISBN: 978-1-4398-1465-9 April 2010, 7 x 10, 184 pp., Soft Cover Suggested Price: $49.95 / £31.99

Administration & Service

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

Catalog no. AU6879, ISBN: 978-1-4200-6879-5 October 2008, 6-1/8 x 9-1/4, 348 pp. Suggested Price: $49.95 / £31.99

For more information and a complete list Metrics-Based Process Mapping An Excel-Based Solution Karen Martin Karen Martin & Associates, San Diego, California, USA

Mike Osterling Osterling Consultants, La Mesa, California, USA

Administration & Service / Lean Management 42

Metrics-based Process Mapping (MBPM) is a process-design methodology that combines the cross-functional aspects of traditional swim-lane process maps with the key time and quality metrics incorporated within Value Stream Maps. Especially effective for analyzing and designing office, service, and technical processes, this CD contains an Excel-based tool to electronically archive and distribute current and future state MBPMs that have been created manually in a cross-functional team setting. The tool includes a custom toolbar to ease the mapping process and an auto-calculation feature that compares current and future state process performance metrics. Catalog no. PP7380, ISBN: 978-1-56327-380-3 August 2008, CD-ROM Suggested Price: $149.95 / £95.00

Training Within Industry The Foundation of Lean

Andy & Me Crisis and Transformation on the Lean Journey Pascal Dennis Lean Productivity Network

Based on the author’s personal experience with Toyota’s master teachers and with companies in the midst of great change, Andy & Me is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas, the plant manager. In a cool, readable style, Andy & Me follows Tom’s relationship with Andy Saito, a reclusive Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS). On this journey, the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving. Catalog no. PP7298, ISBN: 978-1-56327-298-1 February 2005, 5 1/4 x 8, 192 pp., Soft Cover Suggested Price: $23.95 / £15.99

Becoming Lean

Donald Dinero

Inside Stories of U.S. Manufacturers

The Training Within Industry (TWI) program, developed by the U.S. during World War II, has been used by Toyota for decades. Winner of a 2006 Shingo Prize for Excellent in Manufacturing Research, this book elucidates the history and application of the four modules that comprise TWI. The author explores a crucial piece of a Lean initiative that is often overlooked. He demonstrates how to train employees to perform their tasks as quickly as they are capable with minimal waste, improve their processes using existing resources, solve personnel problems in an analytical, non-emotional manner so that employees stay focused, and develop robust training plans to meet the particular needs of a specific plant.

Jeffrey K. Liker

Catalog no. PP7307, ISBN: 978-1-56327-307-0 May 2005, 6 x 9, 352 pp. Suggested Price: $46.95 / £29.99

University of Michigan, Ann Arbor, USA

At the heart of Becoming Lean are the stories of American manufacturers that have successfully implemented Lean methods. It goes beyond the technical to explore the many changes possible when implementing lean. The writers offer personalized accounts of their organization’s Lean transformation. They supply technical descriptions of successful solutions and performance improvements, providing powerful first-hand accounts of the complete process of change, its impact on the entire organization, and the rewards and benefits of becoming Lean. Readers have a unique opportunity to go inside the implementation process and see what worked, what did not, and why. Catalog no. PP7173, ISBN: 978-1-56327-173-1 November 1997, 6 x 9, 560 pp. Suggested Price: $41.95 / £26.99

Value Stream Management for the Lean Office Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas Don Tapping MCS Media, Chelsea, Michigan, USA

Tom Shuker Lean Concepts, Grand Rapids, Michigan, USA

Compression Meeting the Challenges of Sustainability Through Vigorous Learning Enterprises Robert W. Hall Indiana University, Bloomington, USA

Extending their eight-step process to the realization of a Lean office, Tapping and Shuker use a customer service case study to illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing Lean principles in the office. In addition to providing a thorough overview of basic Lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a Lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

Compression: Meeting the Challenges of Sustainability Through Vigorous Learning Enterprises sounds a clarion. Global crises are squeezing us from all directions and with or without our participation, change will occur. To implement the sort of changes that will allow civilization to prevail rather than merely endure requires a resourcefulness and ingenuity beyond any the world has ever employed. In this volume, “Doc” Hall shows us how to learn to learn more effectively both as individuals and organizations, and in terms of processes. He invites us to rethink our perpetual devotion to old ideals and welcome the shift in thinking that must be our first and immediate step.

Catalog no. PP7246, ISBN: 978-1-56327-246-2 February 2003, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $46.95 / £29.99

Catalog no. K10325, ISBN: 978-1-4398-0654-8 October 2009, 6 x 9, 280 pp. Suggested Price: $49.95 / £31.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

Tools to Sustain Lean Conversions, Second Edition David Mann

Systems for Creating Unique Organizational Capability Shoji Shiba and David Walden The Center for Quality of Management

Winner of a 2006 Shingo Prize for Excellence in Manufacturing Research, this book helps lean leaders succeed in their personal batch-to-lean transformation. In this updated second edition, Mann provides new emphasis on the importance of process focus, more detailed advice on how and when to roll out leader standard work in a lean transformation, practical alternatives for effective Lean training and for engaging top leaders, critical new information on choosing metrics that drive lean behaviors, and more examples and details relevant to office and processindustry applications. He includes a revised assessment tool to help evaluate current management practices and monitor progress.

Shiba and Walden, two of the most historically relevant and internationally respected pioneers on quality have significantly revised their classic text on leading management systems. With new methodologies and case studies, they provide an unparalleled study of management theory and business success. The authors’ approach to management goes beyond operations improvement to encourage the emergence of unique organizational capabilities. In this truly essential text, they present proven methods that enable dynamic implementation strategies, facilitate ongoing learning, and encourage continuous diffusion of evolving information and quality practices throughout an organization’s entire network.

Catalog no. K10570, ISBN: 978-1-4398-1141-2 February 2010, 7 x 10, 176 pp., Soft Cover Suggested Price: $39.95 / £25.99

Catalog no. PP7388, ISBN: 978-1-56327-388-9 July 2007, 6 x 9, 784 pp., Soft Cover Suggested Price: $67.95 / £42.99

A Culture of Rapid Improvement

Freedom from Command and Control

Creating and Sustaining an Engaged Workforce

Rethinking Management for Lean Service

Raymond C. Floyd

John Seddon

Suncor, Calgary, Alberta, Canada

Vanguard Consulting, Ltd, UK

Filled with lessons garnered from practical examples, this text is based on Ray Floyd’s 40 years of industrial management experience, including his more than 20 years at Exxon Mobil. He is the winner of a Shingo Prize and also holds the unique distinction of having led businesses from two different industries that were both recognized by IndustryWeek as being among the Best Plants in America. The work identifies and demonstrates the application of the management tasks required to inspire and develop a culture of improvement that actively involves all stakeholders. If you approach the task of improvement with full participation, improvement is not just possible, but inevitable.

Proving that top-down decision making within service-oriented businesses leads to managers who are detached from employees and daily operations, John Seddon demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena.

Catalog no. PP7378, ISBN: 978-1-56327-378-0 April 2008, 6 x 9, 328 pp. Suggested Price: $39.95 / £25.99

Catalog no. PP7327, ISBN: 978-1-56327-327-8 August 2005, 6 x 9, 256 pp. Suggested Price: $46.95 / £29.99

Feedback Toolkit 16 Tools for Better Communication in the Workplace

A Guide to Lean Six Sigma Management Skills

Rick Maurer

Howard S. Gitlow

Maurer & Associates, Arlington, Virginia, USA

University of Miami, Coral Gables, Florida, USA

Used well, feedback can motivate people to their highest level of performance. Rick Maurer’s Feedback Toolkit provides managers with a very accessible and well-organized guide for creating and maintaining open and productive communication in the workplace. Detailing a systematic approach to enhancing communication throughout an organization, it provides 16 practical and creative approaches for giving and receiving feedback. It covers how to maximize feedback from your boss, from peers, and from a coach, as well as feedback from questionnaires.

Authored by Dr. Howard Gitlow, one of the most respected Six Sigma Master Black Belts, this well-organized volume demonstrates the implementation of quality improvements into the all areas of the workplace from the shop floor through a company’s executive offices. Illustrating his points with a number of case studies, the book provides a compelling argument as to why Six Sigma should be the preferred approach. It also explains how to build an organization that both encourages and values the input of quality teams, and details the steps they must take to implement and maintain lean initiatives.

Catalog no. PP7056, ISBN: 978-1-56327-056-7 September 1994, 5 x 7 1/2, 112 pp., Soft Cover Suggested Price: $15.95 / £9.99

Catalog no. AU416X, ISBN: 978-1-4200-8416-0 June 2009, 6-1/8 x 9-1/4, 166 pp. Suggested Price: $44.95 / £24.99

Lean Management

Creating a Lean Culture

Four Practical Revolutions in Management

For more information and a complete list Hoshin Kanri Policy Deployment for Successful TQM Edited by

Yoji Akao QFD Institute

Lean Management

Loaded with charts and diagrams and offering up five case studies, this work, originally published by the Japanese Standards Association, illustrates the six steps to advanced process planning known as Hoshin Kanri. These steps include a fiveyear vision, a one-year plan, deployment to departments, execution, a monthly audit, and an annual audit. Hoshin Kanri will enable you to align departmental and individual project goals to corporate goals and eliminate duplication of effort, communicate to every employee his or her role in achieving the company vision, and closely monitor performance using carefully devised measures of progress. Catalog no. PP7311, ISBN: 978-1-56327-311-7 October 2004, 8-1/2 x 11, 244 pp., Soft Cover Suggested Price: $52.95 / £33.99

Innovative Lean Development How to Create, Implement and Maintain a Learning Culture Using Fast Learning Cycles Timothy Schipper and Mark Swets

It’s About Time The Competitive Advantage of Quick Response Manufacturing Rajan Suri Founding Director, Center for Quick Response Manufacturing, Madison, Wisconsin, USA

In the decade since the publication of the first edition, what was then innovative has become standard, and new techniques have moved to the forefront of the field. This second edition presents the developments made in the field of QRM over the past decade. It describes how lead time influences total operating cost and quality and explains how to restructure an organization in order to minimize lead time throughout the business. The text also provides key insights into system dynamics. An additional chapter illustrates the application of QRM throughout the enterprise, covering material planning, material control, time-based supply management, and quick response in office operations. Catalog no. K10299, ISBN: 978-1-4398-0595-4 April 2010, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $39.95 / £25.99

The Kaizen Event Planner Achieving Rapid Improvement in Office, Service, and Technical Environments Karen Martin Karen Martin & Associates, San Diego, California, USA

Internal Lean Consultant, Steelcase, Inc., Grand Rapids, Michigan, USA

Mike Osterling

Authored by two experts in Lean, this manual shows how the Lean approach can be very effective with those businesses that are innovation-based in terms of product development. This text acts as a template for starting and maintaining the Lean process. The authors focus on the six key areas necessary for dramatic development: innovation, rapid prototyping, knowledge capture, learning cycles, process stabilization, and Lean management standards. With explanations and examples, the book shows how to establish, promote, and maintain these principles in an organization in a way that allows creative thinking and practice to converge.

A practical how-to guide, this book takes readers through the ins and outs of planning and executing Kaizen Events in non-manufacturing settings and conducting post-event follow-up to sustain the changes made. The authors provide methods and tools to help build a motivated workforce and lay a foundation for continuous improvement. Readers will learn how to effectively scope the activity, engage the right people, and facilitate events with measureable results.Their clear, concise presentation allows beginners and experienced practitioners to venture into non-manufacturing environments with comfort and ease. An accompanying CD provides immediate access to a number of Excel-based tools.

Catalog no. PP2987, ISBN: 978-1-4200-9298-1 July 2009, 7 x 10, 200 pp., Soft Cover Suggested Price: $39.95 / £25.99

Catalog no. PP7351, ISBN: 978-1-56327-351-3 October 2007, 8-1/2 x 11, 240 pp., Soft Cover Suggested Price: $52.95 / £33.99

Inside the Mind of Toyota Management Principles for Enduring Growth

Osterling Consultants, La Mesa, California, USA

Kaizen for the Shopfloor A Zero-Waste Environment with Process Automation

Satoshi Hino

The Productivity Press Development Team

Winner of the 2007 Shingo Prize For Excellence In Manufacturing Research, this book examines the fundamental thinking and management structures that underlie the creation of the fames Toyota Production system. Satoshi Hino presents a fresh and detailed analysis of Toyota’s essential management system, where the goal is not simply to mimic Toyota’s formula, but to learn from it and, in doing so, surpass it. From the Translator’s Foreword: “This is not a cookbook and it is not ‘Toyota Lite.’ It deserves serious study, application and experimentation. Learn how Toyota thinks, Hino is telling us. Learn Toyota’s strengths, make them your own and then exceed them.”

The philosophy of kaizen, which simply means continuous improvement, needs to be adopted by any organization seeking to implement Lean improvements that go beyond cost cutting. Kaizen events are opportunities to make focused changes in the workplace. Kaizen for the Shopfloor takes readers through the critical steps for conducting a very effective kaizen event: one that is well planned, well implemented, and well documented. As the newest addition to the Shingo Prize Winning Shopfloor Series, Kaizen for the Shopfloor distills the complexities of jumpstarting Lean processes into an easily accessible format for those frontline employees who make lean possible.

Catalog no. PP7300, ISBN: 978-1-56327-300-1 November 2005, 6 x 9, 352 pp. Suggested Price: $52.95 / £33.99

Catalog no. PP7272, ISBN: 978-1-56327-272-1 February 2002, 7 x 10, 112 pp., Soft Cover Suggested Price: $26.95 / £16.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Leading the Lean Enterprise Transformation

Manufacturing Strategy

George Koenigsaecker

Second Edition How to Formulate and Implement a Winning Plan

Simpler Consulting, Inc., Ottumwa, IA, USA

John Miltenburg

At The Danaher Corporation, George Koenigsaecker led the Lean transformations of both the automotive and tool groups. He also led The Hon Company’s successful Lean conversion, which doubled productivity and tripled revenues, leading Industry Week to recognize HON on their list of the “World’s 100 Best Managed Firms.” Written to help executives in determining right from wrong during a Lean initiative, this lively work shows that Lean is more about an approach than it is about tools. It presents the successful strategies and case histories of several key American leaders who have been instrumental in bringing Lean to the forefront of various industries.

Completely revised and updated, this second edition of a bestseller expands its focus in the areas of international manufacturing, competitive strategy, and manufacturing programs. It offers a sensible and systematic method to: (1) evaluate domestic and foreign factories and international manufacturing and (2) plan the appropriate manufacturing strategy to be first in the market. This gives managers a common language for dealing with manufacturing problems at both strategic and operational levels. It improves communication between manufacturing managers and those outside manufacturing (who will now have a better understanding of what manufacturing can and cannot do).

Catalog no. PP7382, ISBN: 978-1-56327-382-7 May 2009, 6 x 9, 162 pp. Suggested Price: $39.95 / £24.99

Catalog no. PP7317, ISBN: 978-1-56327-317-9 March 2005, 8-1/2 x 11, 448 pp. Suggested Price: $67.95 / £42.99

Modern Construction Productive and Lean Practices

Lean Management

McMaster University, Haliton, Ontario, Canada

Edited by

Lean for the Process Industries Dealing with Complexity Peter L. King Lean Dynamics LLC, Newark, Delaware, USA

Compared to its widespread implementation in nearly all areas of production, Lean improvement lags behind in the process industries. Drawing on 40 years of experience at one of the world’s largest chemical and materials manufacturers, Peter King provides the first Lean resource written explicitly for the process industries. Focusing on where the needs of the process industry differ from those of parts assembly manufacturing, he discusses the eight wastes described in Lean literature, looking at how they manifest themselves in process operations. He explains how to adapt value stream mapping for process operations and how to identify and eliminate the root causes of bottlenecks. Catalog no. PP7851, ISBN: 978-1-4200-7851-0 May 2009, 6 x 9, 358 pp. Suggested Price: $49.95 / £30.99

Lean Safety Transforming your Safety Culture with Lean Management Robert Hafey

Lincoln Harding Forbes Florida International University, Maimi, USA

Syed M. Ahmed Rizwan Farooqui Florida International University, Miami, USA Series: Industrial Innovation

Written by Lincoln Forbes, highly regarded both for his leadership and innovation in the field of industrial engineering, this text preaches a practical approach that considers ways to improve construction processes in traditional and lean environments. For non-Lean environments, he explains how industrial engineering techniques can improve cost effectiveness and quality by optimizing at the task level. For Lean environments, he provides a framework for integrating various techniques that will optimize performance to an even greater extent at the project level. These techniques enhance the use of resources to improve the quality of the built environment and with it, profitability. Catalog no. 6312X, ISBN: 978-1-4200-6312-7 June 2010, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $89.95 / £57.99

Mr. Lean Buys and Transforms a Manufacturing Company The True Story of Profitably Growing an Organization with Lean Principles Greg Lane

Homer Glen, Illinois, USA

Low Volume Lean, Stockton, California, USA

Lean thinking has been linked to most core business processes including manufacturing, product development, accounting, and supply chains. And now it is linked to the continuous improvement of safety. This unique book provides the knowledge necessary to both assess and improve safety programs by using lean tools and techniques. Written by a leader in Lean implementation with more than 30 years of experience, the text focuses on cultural change, leadership, improvement methodologies, investigations designed to get at root causes, and the standards and metrics required to maintain a fluid approach to safety.

This is the true story of how, armed with only Lean improvement methodologies, a specially trained Toyota Lean expert purchased a business he knew nothing about, applied Lean techniques, and succeeded in doubling sales and increasing profitability, before he finally sold the thriving business. With humility and humor, the author recounts his successes and failures, introduces his key employees and their struggles with change, and provides motivation and simple ideas for all readers looking to improve their businesses. He captures key points highlighted in text boxes and includes illustrative photos and examples of Lean tools at work.

Catalog no. K10844, ISBN: 978-1-4398-1642-4 December 2009, 7 x 10, 186 pp., Soft Cover Suggested Price: $39.95 / £25.99

Catalog no. K10777, ISBN: 978-1-4398-1516-8 December 2009, 6 x 9, 296 pp. Suggested Price: $39.95 / £25.99

For more information and a complete list Stories from My Sensei Two Decades of Lessons Learned Implementing Toyota-Style Systems Steve Hoeft

Special Edition of Ford’s 1926 Classic

Lean Management

Altarum Institute, Ann Arbor, Michigan, USA

Henry Ford

In this unique volume, the author, a Toyota-trained expert, employs memorable stories from his own learning experiences to teach Toyota Production System principles. Organized according to the “Toyota House” model of Lean, the stories provide a framework for understanding. Each story is complemented by questions that encourage the reader to reflect on how each principle applies in their own business, process, or life. Each chapter includes a more detailed description of the tools and principles in the respective part of the house model. This compelling and sometimes humorous book helps bring the Toyota system to life.

Henry Ford is the man who doubled wages, cut the price of a car in half, and produced over 2 million units a year. Time has not diminished the progressiveness of his business philosophy, or his profound influence on worldwide industry. The modern printing of Today and Tomorrow features an introduction by James J. Padilla, Group Vice President, Ford North America. It also includes an enhanced selection of photos illustrating the processes and facilities Ford covers in the text. Taiichi Ohno acknowledged that a key stimulus to JIT was his close reading of this book. Today, these same ideas are re-emerging to revitalize American industry in new ways.

Catalog no. K10850, ISBN: 978-1-4398-1654-7 September 2009, 6 x 9, 180 pp. Suggested Price: $29.95 / £18.99

A Study of the Toyota Production System

Today and Tomorrow

Catalog no. PP9936, ISBN: 978-0-915299-36-2 December 2002, 6 x 9, 288 pp. Suggested Price: $36.95 / £23.99

Toyota Production System

Shigeo Shingo Translated by Andrew P. Dillon

Beyond Large-Scale Production

The green book that started it all, this is first book on Just In Time Production in English from the engineer’s viewpoint. When Omark Industries bought 500 copies and studied it company-wide, Omark became the U.S. pioneer in JIT. It provides Dr. Shingo’s classic industrial engineering rationale for implementing process-based rather than operational improvements in manufacturing. He explains the basic mechanisms of the Toyota production system, examines production as a functional network of processes and operations, and then discusses the organization-wide mechanism necessary to make JIT possible in any manufacturing plant. He demonstrates new ways to think about profit, inventory, waste, and productivity.

In this classic text, Taiichi Ohno, inventor of the Toyota Production System and Lean manufacturing, shares the genius that sets him apart as one of the most disciplined and creative thinkers of our time. Combining his candid insights with a rigorous analysis of Toyota’s attempts at Lean production, Ohno’s book explains how lean principles can improve any production-oriented endeaver. A historical and philosophical description of JIT and Lean manufacturing, this work a must read for all students of human progress. On a more practical level, it continues to provide inspiration and instruction for those seeking to improve efficiency through the relentless elimination of waste.

Catalog no. PP9917, ISBN: 978-0-915299-17-1 October 1989, 6 x 9, 304 pp. Suggested Price: $57.95 / £36.99

Sustaining Lean Case Studies in Transforming Culture Edited by

Association for Manufacturing Excellence

Taiichi Ohno

Catalog no. PP9914, ISBN: 978-0-915299-14-0 March 1988, 6 x 9, 176 pp. Suggested Price: $46.95 / £29.99

The Ultimate Improvement Cycle Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints Bob Sproull

Arlington Heights, Illinois, USA

Kennesaw, Georgia, USA

Maybe the greatest challenge facing those implementing lean is how to sustain momentum. While implementation tools are critical, the most essential tool that managers require is confidence. One way to gain that confidence is to experience the stories of others who have survived the same challenges. This volume, the third compilation of articles published in AME’s well-regarded Target magazine, answers that need. While a few of the articles broadly discuss transformation, the vast majority present highly illuminating and often inspirational case studies that show how well-known companies have successfully transformed their culture into ones where prosperity thrives.

This text uniquely integrates lean concepts, Six Sigma, and the Theory of Constraints into a combined business strategy aptly named the Ultimate Improvement Cycle (UIC). Unlike other systems,the UIC is all about economizing resources by focusing improvement efforts on those key leverage points that will prove most optimal, rather than diluting one’s efforts with an expensive acrossthe-board-approach to improvement.The UIC is derived from Bob Sproull’s years of executive experience with the Toyota Production System and consulting work with several high profile companies. He shows you how to take advantage of the cyclical nature of improvement to implement change that is perpetually effective, and his approach does not require more resources than you have on hand.

Catalog no. PP3791, ISBN: 978-1-4200-8379-8 August 2008, 6 x 9, 144 pp., Soft Cover Suggested Price: $20.00 / £12.99

Catalog no. PP9034, ISBN: 978-1-4200-9034-5 March 2009, 6 x 9, 288 pp. Suggested Price: $59.95 / £36.99

Understanding A3 Thinking A Critical Component of Toyota’s PDCA Management System

Value Stream Mapping for Lean Development

University of Montana, Bozemont, USA

A How-To Guide for Streamlining Time to Market

Art Smalley

Drew A. Locher

Durward K. Sobek II Art of Lean, Huntington Beach, California, USA

Change Movement Associates, Mt. Laurel, New Jersey, USA

The A3 report has proven to be a key tool In Toyota’s successful move toward organizational efficiency. The power of the A3 report, however, derives not from the report itself, but rather from the development of the dynamic culture required for the implementation of an A3 system. Winner of a 2009 Shingo Research and Professional Publication Prize, this manual highlights the deep learning and professional development that occurs in the A3 process. The authors show that the report is an especially effective tool when implemented in conjunction with a PDCA-based management philosophy. The book includes some very practical advice on how to write and review A3 reports.

Customers and markets identify needs and companies design products and services to fill those needs. While this relationship may seem straightforward, the development process can often be a root cause for customer dissatisfaction and can lead to substantial waste throughout an enterprise that can be felt for years. Such waste can be avoided by consciously applying Lean thinking and detailed mapping to the development process. In Value Stream Mapping for Lean Development, Drew Locher provides an accessible, enjoyable, how-to guide to value stream mapping that highlights its tremendous impact on product development and accompanying processes.

Catalog no. PP7360, ISBN: 978-1-56327-360-5 March 2008, 6 x 9, 184 pp. Suggested Price: $39.95 / £25.99

Catalog no. PP7372, ISBN: 978-1-56327-372-8 May 2008, 279x215, 144 pp., Soft Cover Suggested Price: $44.95 / £28.99

A Tale of Two Systems Lean and Agile Software Development for Business Leaders Michael K. Levine

5 Pillars of the Visual Workplace Hiroyuki Hirano

Wells Fargo Home Mortgage, Minneapolis, Minnesota, USA

JIT Management Laboratory Co., Tokyo, Japan

A Tale of Two Systems: Lean and Agile Software Development for Business Leaders reviews two fictional systems development projects. One project proves to be an abject and expensive failure, while the other succeeds in creating a major new revenue stream and solving important customer needs. Contrasting the methods employed in a traditional, process-centric ‘waterfall’ approach, with a lean and agile-inspired approach, this book provides business leaders with a tangible understanding of why lean thinking is so well-suited to contemporary environments requiring flexibility, speed, and the input of specialized knowledge.

Revered for his pioneering no nonsense approaches, Hiroyuki Hirano introduces his 5S System: Sort, Set In Order, Shine, Standardize, and Sustain. These steps are designed to improve efficiency, strengthen maintenance, and provide continuous improvement in all facets of a company’s operations. Filled with case studies and training materials, including over forty 5S user forms, this guide is for organizations seeking to move forward through the realization of efficiency. Though simple sounding, the system will prove of great use in teaching a company to mobilize towards positive change. If they cannot implement 5S, there is little hope of integrating large-scale changes such as JIT or re-engineering.

Catalog no. K10217, ISBN: 978-1-4398-0389-9 June 2009, 6 x 9, 344 pp. Suggested Price: $49.95 / £31.99

Catalog no. PP7047, ISBN: 978-1-56327-047-5 January 1995, 8-1/2 x 11, 384 pp. Suggested Price: $93.95 / £59.99

The Toyota Product Development System Integrating People, Process, and Technology James Morgan Troy Design and Manufacturing, Livonia, Michigan, USA

Jeffrey K. Liker

5S for Operators Learning Package

University of Michigan, Ann Arbor, USA

The Productivity Press Development Team

In The Toyota Product Development System: Integrating People, Process, and Technology, James Morgan and Jeffrey Liker compare and contrast the world-class product development process of Toyota with that of a U.S. competitor. They use extensive examples from both of the competitors to demonstrate value stream mapping as an extraordinarily powerful tool for continuous improvement. Through examples and case studies, this book illustrates specific techniques and proven practices for dealing with challenges associated with product development, such as synchronizing multiple disciplines, multiple function workload leveling, compound process variation, effective technology integration, and knowledge management.

Thorough, flexible, and almost infinitely customizable, the 5S for Operators Learning Package allows instructors to conduct learning sessions tailored to any organization. That customizability combined with modules specifically designed to encourage workers to become actively involved in the learning process makes for a high-impact learning experience the workforce won’t soon forget. The 5S for Operators Learning Package contains: Leader’s Guide, five copies of 5S for Operators, a CD with additional presentation materials, and a copy of 5 Pillars of the Visual Workplace, the classic on which the package is based.

Catalog no. PP7282, ISBN: 978-1-56327-282-0 March 2006, 6 x 9, 400 pp. Suggested Price: $41.95 / £26.99

Catalog no. PP7124, ISBN: 978-1-56327-124-3 April 1996, 293x265, Pack Suggested Price: $375.00 / £238.00

Lean Management / Product Development / Tools & Methods

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

For more information and a complete list

5S for Operators

Autonomous Maintenance DVD

5 Pillars of the Visual Workplace

Shopfloor TPM Implementation

Tools & Methods

The Productivity Press Development Team

Since its publication, Hiroyuki Hirano’s, 5S for Operators continues to be hugely popular, having proven its worth in one company after another. Hirano’s Five Pillars of the Visual Workplace: Sort, Set in order, Shine, Standardize and Sustain are the most fundamental and often overlooked aspects in continuous improvement initiatives. Easy-to-read and apply, each section of the book is loaded with questions, outlines, summaries, diagrams and illustrations. This book provides the foundation that is essential for implementing not just 5S, but overall manufacturing improvements like shorter equipment changeovers, justin-time inventory, and total quality management and total productive.

In Productivity’s Autonomous Maintenance video training series, readers learn how to unleash the hidden potential on the shopfloor and dramatically lower production costs. Each video goes inside American companies that have successfully introduced autonomous maintenance. Managers, shopfloor maintenance workers, and team leaders describe how AM worked for them. Employees from both discrete manufacturing and the process industry share their methods and successes in implementing autonomous maintenance. This DVD covers the seven-step process for implementing autonomous maintenance and demonstrates the benefits of involving all employees in maintenance activities.

Catalog no. PP7123, ISBN: 978-1-56327-123-6 March 1996, 7 x 10, 136 pp., Soft Cover Suggested Price: $26.95 / £16.99

Catalog no. PP7337, ISBN: 978-1-56327-337-7 March 2006, DVD Suggested Price: $1999.00 / £1273.00

The 5S Pocket Guide

Autonomous Maintenance for Operators

James Peterson Roland Smith

The 5s Pocket Guide is designed to enhance awareness of the principles behind the 5s System and identify its impact on improving efficiency and promoting a safe working environment. Using a condensed format, it outlines a disciplined methodology for implementing 5s, organized around a six-step method. The innumerable benefits of the 5s System include shorter cycle times, increased floor space, reduced lead times and training cycles, lowered accident rates, enhanced communication, and less inventory. By employing this handy resource, organizations can more easily build employee awareness of 5s throughout their plants, leading to dramatic improvements in productivity, safety, and profitability. Catalog no. PP6338, ISBN: 978-0-527-76338-1 February 1998, 4 1/5 x 6 1/2, 64 pp., Soft Cover Suggested Price: $7.95 / £4.99

5S System Kit Workplace Organization and Standardization

The Japan Institute of Plant Maintenance For supervisors, TPM coordinators, and equipment operators, this book provides guidance and case studies on autonomous maintenance. Activity boards, photos, cartoons, and actual examples demonstrate the benefits that can be reaped from encouraging the development of informed, motivated operators who take ownership of their equipment. Operators will learn skills to keep machinery running smoothly, ways to inspect for problems during routine cleaning, ideas for containing damaging debris, and tips for effective lubrication, as well as ways to use activity boards, meetings, and one-point lessons to promote TPM goals. Catalog no. PP7082, ISBN: 978-1-56327-082-6 August 1997, 7 x 10, 144 pp., Soft Cover Suggested Price: $26.95 / £16.99

Autonomous Maintenance in Seven Steps Implementing TPM on the Shop Floor

The Productivity Press Development Team

Fumio Gotoh Masaji Tajiri

Complete with facilitator and participant guides, the 5S System DVD is an off-the-shelf product to train new employees, launch kaizen events, and lead implementation activities within your workforce. It will teach your employees how to seize control of their workplace, how to own their equipment, and most importantly, how to foster an environment of continuous improvement on the shop floor. Covering actual 5S implementation in plants such as Ford, Titleist and Foot-Joy Worldwide, Miller Brewing, Exxon Chemicals, Gelman Sciences, and Delco Remy, managers and improvement specialists will see how 5S has worked for others and how it can work for them.

Illustrated with examples from Toyota, Asai Glass, Bridgestone, Hitachi, and other top companies, this book comprehensively covers all seven steps of autonomous maintenance (AM). It provides an overview of AM features and checklists for step audits to certify team achievement at each step. The author discusses Total Productive Maintenance (TPM) basics such as the six big losses, overall equipment effectiveness (OEE), causes of losses, and six major TPM activities. He includes an implementation plan for TPM and five countermeasures for achieving zero breakdowns, useful guidelines and case studies in applying AM to manual work such as assembly, inspection, and material handling.

Catalog no. PP5837, ISBN: 978-1-4200-7583-0 November 1997, Pack Suggested Price: $1999.00 / £1111.00

Catalog no. PP7219, ISBN: 978-1-56327-219-6 May 1999, 6 x 9, 352 pp. Suggested Price: $52.95 / £33.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Green Intentions One-Piece Flow for Workteams The Productivity Press Development Team

Creating a Green Value Stream to Compete and Win Brett Wills Green Enterprise Movement, Toronto, Ontario, Canada

Cellular Manufacturing: One-Piece Flow for Workteams introduces production teams to basic cellular manufacturing and teamwork concepts and orients them for participating in the design of a new production cell. Use this book to get everyone on board to reduce lead time, work-in-process inventory, and other profit-draining wastes. Each chapter includes an overview and a summary to reinforce concepts, as well as reflection questions, which can be used to encourage group discussions. This volume is part of Productivity Press’ Shopfloor Series, which offers a simple, cost-effective approach for building basic knowledge about key manufacturing improvement topics.

Developed by a plant manager experienced in the challenges to going green, Green Intentions shows how the green value stream provides a dynamic approach to making green improvements. It defines each of the seven green wastes, explains the overall green value stream process, demonstrates how to map your green value stream, and provides guidance on implementation. Its practical approach shows how to realize initial savings from green initiatives so as to gain the support and momentum needed to eliminate all green wastes, leading to environmental sustainability as well as substantial business benefits, including new customers, improved employee retention, and increased revenues.

Catalog no. PP7213, ISBN: 978-1-56327-213-4 March 1999, 7 x 10, 96 pp., Soft Cover Suggested Price: $26.95 / £16.99

Catalog no. PP9617, ISBN: 978-1-4200-8961-5 July 2009, 7 x 10, 296 pp., Soft Cover Suggested Price: $39.95 / £25.99

Tools & Methods

Cellular Manufacturing

Creating Mixed Model Value Streams Practical Lean Techniques for Building to Demand Kevin J. Duggan

Identifying Waste on the Shopfloor

Duggan Associates, North Kingston, Rhode Island, USA

The Productivity Press Development Team

When faced with complex or unique situations, companies often retreat from lean principles to fall back on previous practices. In this primer, Kevin Duggan describes the lean techniques that can be used when faced with difficult situations such as high product mix, scheduling problems, and unstable customer demand. The author illustrates a step-by-step approach with a case study based on actual experience. He goes beyond basic value stream mapping to show how to create future states in the real manufacturing world of multiple products, varying cycle times, and changing demand. An attached CD provides spreadsheets to help divide products into families and calculate resource needs.

Like all Shopfloor Series books, Identifying Waste on the Shopfloor presents concepts and tools in simple and accessible language. The author defines waste, explains why it occurs, and then shows how to discover, remove, and prevent it with regards to the actions of people, the use of equipment and material, and the movement of goods. He identifies and provides specific strategies geared towards countering the Seven Deadly Wastes: overproduction, inventory, conveyance, defects, processing waste, operation waste, idle time. This volume is the ideal compliment to 5S, TPM, and other tools for building a Lean manufacturing operation.

Catalog no. PP7280, ISBN: 978-1-56327-280-6 November 2002, 8-1/2 x 11, 224 pp., Soft Cover Suggested Price: $57.95 / £36.99

Catalog no. PP7287, ISBN: 978-1-56327-287-5 June 2003, 7 x 10, 112 pp., Soft Cover Suggested Price: $26.95 / £16.99

Kaizen Assembly The Fundamentals of Lean DVD The Productivity Press Development Team

Designing, Constructing, and Managing a Lean Assembly Line Chris A. Ortiz Kaizen Assembly, Inc., Bellingham, Washington, USA

For those companies seeking to introduce the concept of lean, this DVD provides an overview that is intended for non-management stakeholders, as well as for lean implementation teams at the beginning of their involvement. Viewers will see actual footage of lean principles and methods in action at major manufacturers and learn what results can be achieved in any facility. The Fundamentals of Lean covers the cost reduction principle, the seven deadly wastes, JIT and automation, the 5S system, three stages of application, takt, and standardized work. It emphasizes and, through its viewing, invites full employee particpation.

Emphasizing manual assembly, Kaizen Assembly shows readers how to design, construct, and manage a world-class assembly process. The book covers time and motion studies, waste reduction, standard work, 5S, line balancing, quality at the source, and workstation and assembly line design. Using an electric bike as the product, the author designs and constructs an actual assembly line within the text, allowing readers to better understand the process. The book presents testing, inspecting, and packaging workstations, along with a ten workstation main assembly line, one subassembly feeder line, and a subassembly work cell.

Catalog no. PP7339, ISBN: 978-1-56327-339-1 March 2006, DVD Suggested Price: $495.00 / £315.00

Catalog no. 7187, ISBN: 978-0-8493-7187-5 June 2006, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $88.95 / £56.99

For more information and a complete list Lean Assembly The Nuts and Bolts of Making Assembly Operations Flow Michel Baudin Consultant, Palo Alto, California, USA

JIT Implementation Manual The Complete Guide to Just-in-Time Manufacturing, Second Edition, Six-Volume Set

Tools & Methods

Hiroyuki Hirano JIT Management Laboratory Co., Tokyo, Japan

Known as the JIT Bible in Japan, this six-volume set presents the genius of Hiroyuki Hirano who leaves no detail to chance in explaining how to implement and maintain a Just-in-Time manufacturing program. Encyclopedic in scope, it provides information on every aspect of JIT, from its philosophical underpinnings to the myriad systems, techniques, and tools for every factory setting. While each volume is available individually, we have affordably priced the set to honor Hirano’s recommendation that readers “avoid taking a piecemeal approach… The overall flow is the most important aspect of production, and the key ingredient for creating a good overall flow is comprehensive improvement… .”

Catalog no. PP7263, ISBN: 978-1-56327-263-9 October 2002, 6 x 9, 296 pp. Suggested Price: $57.95 / £36.99

Order all six volumes and save!

Lean Manufacturing

Catalog no. PP9013, ISBN: 978-1-4200-9013-0 April 2009, 8-1/2 x 11, 999 pp., Soft Cover Suggested Price: $199.95 / £121.00

Tools, Techniques, and How to Use Them

Volume 1 — The Just-In-Time Production System Catalog no. PP9016, ISBN: 978-1-4200-9016-1 April 2009, 8-1/2 x 11, 192 pp., Soft Cover Suggested Price: $39.95 / £24.99

Volume 2 — Waste and the 5S’s

With examples drawn from aerospace, electronics, appliances, personal products, and automotive industries, Lean Assembly shows readers how to properly analyze and design assembly systems, working out all the details such as incorporating mistake-proofing concepts. The book provides a guided tour of Lean manufacturing technique applied to existing or newly designed assembly facilities. The focus on technical content as a driver for implementation methods sets it apart from other books on lean manufacturing. The emphasis is on exactly what should be done. This book should be the “dog-eared” and “penciled-in” resource on every assembly engineer’s desk.

Catalog no. PP9024, ISBN: 978-1-4200-9024-6 April 2009, 8-1/2 x 11, 216 pp., Soft Cover Suggested Price: $39.95 / £24.99

Volume 3 — Flow Manufacturing — Multi-Process Operations and Kanban Catalog no. PP9026, ISBN: 978-1-4200-9026-0 April 2009, 8-1/2 x 11, 194 pp., Soft Cover Suggested Price: $39.95 / £24.99

Volume 4 — Leveling — Changeover and Quality Assurance Catalog no. PP9028, ISBN: 978-1-4200-9028-4 April 2009, 8-1/2 x 11, 188 pp., Soft Cover Suggested Price: $39.95 / £24.99

Volume 5 — Standardized Operations — Jidoka and Maintenance/Safety Catalog no. PP9030, ISBN: 978-1-4200-9030-7 April 2009, 8-1/2 x 11, 128 pp., Soft Cover Suggested Price: $39.95 / £24.99

Volume 6 — JIT Implementation Forms and Charts Includes a CD-ROM with PDF versions of more than 40 forms Catalog no. PP9032, ISBN: 978-1-4200-9032-1 April 2009, 8-1/2 x 11, 184 pp., Soft Cover Suggested Price: $39.95 / £24.99

William M. Feld Lean Manufacturing Consultant, Saint Peters, Missouri, USA Series: Resource Management, 20

By applying the strategies in this book, readers can build a workforce and an organization with the capacity to satisfy world-class expectations. Lean Manufacturing: Tools, Techniques, and How to Use Them gives them the benefit of William Feld’s 15 years of experience and the lessons he has learned. Feld provides insight into the appropriate use of assessment, analysis, design, and most importantly, deployment of a successful lean manufacturing program. Packed with practical advice and tips but not bogged down in theory, this book covers the implementation of lean manufacturing. It provides the tools and techniques along with an understanding of how and why they work. Catalog no. SL297X, ISBN: 978-1-57444-297-7 September 2000, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $62.95 / £39.99

Lean Production Simplified Second Edition A Plain-Language Guide to the World’s Most Powerful Production System Pascal Dennis Lean Productivity Network

A winner of the 2006 Shingo Prize for Excellence In Manufacturing Research, this book delivers as inside practitioner’s view of lean manufacturing. It provides a comprehensive view of Toyota’s Lean manufacturing system, looks at the origins and underlying principles of lean, discusses practical problem solving for lean production, and details activities that support involvement, including Kaizen circles and suggestion systems. This new edition is updated with expanded information on the Lean Improvement Process; Production Physics and Little’s Law; Value Stream Thinking; the Hoshin Planning and Execution Tree diagram, and Problem Solving by way of the Five Why method. Catalog no. PP7356, ISBN: 978-1-56327-356-8 March 2007, 7 x 10, 192 pp., Soft Cover Suggested Price: $36.95 / £23.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Mapping the Total Value Stream Developing Lean Culture in the Process Industries Raymond C. Floyd

A Comprehensive Guide for Production and Transactional Processes Mark A. Nash Argent Global Services, Oklahoma City, Oklahoma, USA

Sheila R. Poling

Suncor, Calgary, Alberta, Canada

Pinnacle Partners, Inc., Oak Ridge, Tennessee, USA

Liquid industries, including reactive chemical factories, petroleum and metal refining, food and bio-pharma production are ones that could make great use of the concepts of Lean. However, Lean manufacturing is not widely used in these industries, largely because they are naturally conservative and thanks to the times, more financially stable than most, so great case stories of successful Lean implementation are rare. This book will be the first to offer details and examples of adapting Lean manufacturing to liquid industries. It will be based on more than 20 years of industry experience from the legendary Raymond Floyd, one of the first to successfully practice Lean in the chemical industry.

While other books focus on either production process Value Stream Mapping (VSM) or transactional process mapping, this work meets the needs of manufacturers and service sector organizations by detailing both. It teaches readers what techniques are commonly applicable, and also explains areas of difference, so that mappers will be able to adapt to whatever situations arise. Extending the lessons originally put forward in Value Stream Management for the Lean Office, this work goes beyond theory. Among other practical considerations, it expands the concept of availability, discussing employees as well as equipment availability in transactional processes.

Catalog no. PP8629, ISBN: 978-1-4200-8862-5 March 2010, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $49.95 / £31.99

Catalog no. PP7359, ISBN: 978-1-56327-359-9 June 2008, 8-1/2 x 11, 296 pp., Soft Cover Suggested Price: $44.95 / £28.99

Tools & Methods

Liquid Lean

Made-to-Order Lean Excelling in a High-Mix, Low-Volume Environment Greg Lane

Mistake-Proofing for Operators The ZQC System

Low Volume Lean, Stockton, California, USA

The Productivity Press Development Team

Toyota’s methods have rendered remarkable results in high-volume plants, but they have not been fully understood and correctly applied in high-mix, lowvolume environments. While Lean principles apply in such an environment, implementation methods and tools must be adapted and alternate methods embraced. Written by Greg Lane, one of the few individuals certified as a Toyota Production System Key Person, this book is specifically geared for manufacturers that have hundreds to thousands of active part numbers with few or no ongoing forecasted volumes, and for shops that build to order. It focuses on eliminating non-value-added activities and instituting improvements on repetitive jobs.

Since it is human nature to make mistakes, the Zero Quality Control System (ZQC) does not blame people for errors, but instead keeps errors from becoming defects by monitoring processing conditions at the source. In this breakthrough approach, mistake-proofing devices called poka-yoke are used to check and give feedback about each product or operation in the process, not just a sample. Winner of a Shingo Prize for Excellence in Manufacturing, Mistake-Proofing for Operators introduces operators and assembly workers to the basic methodology of ZQC in an easy-to-read format that covers all aspects of this important manufacturing improvement strategy.

Catalog no. PP7362, ISBN: 978-1-56327-362-9 August 2007, 8-1/2 x 11, 192 pp., Soft Cover Suggested Price: $52.95 / £33.99

Catalog no. PP7127, ISBN: 978-1-56327-127-4 January 1997, 7 x 10, 96 pp., Soft Cover Suggested Price: $26.95 / £16.99

Make No Mistake! An Outcome-Based Approach to Mistake-Proofing C. Martin Hinckley

OEE for Operators Overall Equipment Effectiveness

Assured Quality, Perry, Utah, USA

The Productivity Press Development Team

A compendium of the best methods for reducing complexity, variation, confusion, and the other root causes of defects, this book delineates a classification system that focuses on preventing rather than detecting defects. Even more importantly, Hinckley’s mistake-proofing documentation forms help readers adapt this methodology to their own defect prevention efforts. Make No Mistake! is an amazing compilation of mistake-proofing tools that is encyclopedic in scope. Because mistake-proofing is a skill that improves through familiarity with previous solutions, Hinckley’s new classification systems is the key to rapidly finding outstanding solutions to current problems on the shop floor.

Overall Equipment Effectiveness (OEE) is a crucial measure in TPM that reports on how well equipment is running. It combines three elements, the time the machine is actually running, the quantity of products the machine is turning out, and the quantity of good output, into a single combined score. Directly addressing those who are best positioned to track and improve the effectiveness of equipment, OEE for Operators defines basic concepts and then provides a systematic explanation of how OEE should be applied to maximize a piece of equipment’s productivity and recognize when its efficiency is being compromised.

Catalog no. PP7227, ISBN: 978-1-56327-227-1 September 2001, 8-1/2 x 11, 440 pp. Suggested Price: $83.95 / £53.99

Catalog no. PP7221, ISBN: 978-1-56327-221-9 August 1999, 7 x 10, 96 pp., Soft Cover Suggested Price: $26.95 / £16.99

For more information and a complete list The OEE Primer Understanding Overall Equipment Effectiveness, Reliability, and Maintainability D.H. Stamatis

Tools & Methods

The Productivity Press Development Team

Breaking down the methodology from a historical perspective, this book addresses the issues of OEE, discussing both reliability and maintainability, and exploring the overall effectiveness of machines. It introduces the classical approach to improvement along with new methods that focus on design improvement, such as Hazard analysis, ROCOF, failure rate FEA, and TRIZ. The author covers loss of effectiveness, new machinery, electrical maintenance issues, Weibull distribution, measurement techniques, as well as mechanical and electrical reliability. In addition to providing a glossary, the text also includes tables, forms, and examples that enhance the material presented in each chapter.

An introduction to basic pull production concepts, this book gives production teams and managers the understanding they need to begin implementing this lean tool. It shows readers how to get everyone on board to reduce work in process inventory, lead-time, and other profit-draining expenses. The book also covers how to get support from higher management for pull implementation efforts. Well-organized and structured for ease of use, the book includes chapter overviews and summaries, questions throughout each chapter to help readers apply the information in their workplace, drawings and illustrations, and margin icons that flag definitions, main points, and other highlights.

Catalog no. K10723, ISBN: 978-1-4398-1406-2 March 2010, 7 x 10, 384 pp., Soft Cover Suggested Price: $54.95 / £38.99

Catalog no. PP7274, ISBN: 978-1-56327-274-5 May 2002, 7 x 10, 128 pp., Soft Cover Suggested Price: $26.95 / £16.99

Poka-Yoke

Quick Changeover for Operators

Improving Product Quality by Preventing Defects

Pull Production for the Shopfloor

President, Contemporary Consultants, Southgate, Michigan, USA

Many poka-yoke ideas come from line workers and are implemented with the help of engineering staff or tooling or machine specialists. The result is better product quality and greater participation by workers in improvement efforts. Using a simple, illustrated format, this book summarizes many of the concepts and main features of poka-yoke. It contains 240 examples of poka-yoke improvemtns implemented in Japanese plants, organized by the problem they address, that pinpoint how poka-yoke applies to specific devices, parts and products, categories for improvement methods, and processes. It also includes sample improvement forms that readers can use to sketch out their ideas. Catalog no. PP9931, ISBN: 978-0-915299-31-7 February 1989, 8-1/2 x 11, 304 pp. Suggested Price: $78.95 / £49.99

Practical TPM Successful Equipment Management at Agilent Technologies James A. Leflar Replete with annotated photographs and illustrations documenting Agilent’s successful program, this book offers an invaluable roadmap to TPM implementation. Drawing on his experience at Agilent, the author explains the fundamental concepts of TPM, including the six basic principles, the goals, cultural changes that result from TPM, and keys to successful implementation. He describes, in step-by-step detail, the evolution of Agilent’s TPM program, clearly defining and demonstrating each phase. The book focuses on developing a vision and a strategy for successful TPM programs. It includes master checklists, forms, and appendices with examples of maintenance training materials. Catalog no. PP7242, ISBN: 978-1-56327-242-4 January 2001, 7 x 10, 384 pp. Suggested Price: $57.95 / £36.99

The SMED System The Productivity Press Development Team Developed from A Revolution in Manufacturing: The SMED System, written for managers, this book is intended for frontline production and assembly associates. It explains why SMED is important and examines the basic stages of SMED. The authors organized the material into chunks of information that can be covered in a series of short sessions. Each chapter includes reflection questions to stimulate group discussion. Catalog no. PP7125, ISBN: 978-1-56327-125-0 June 1996, 7 x 10, 96 pp., Soft Cover Suggested Price: $26.95 / £16.99

Quick Changeover for Operators Learning Package Includes a Leader’s Guide, 5 copies of Quick Changeover for Operators:The SMED System, a CD filled with additional presentation materials, and a copy of A Revolution in Manufacturing: The SMED System, by Shigeo Shingo. Catalog no. PP7126, ISBN: 978-1-56327-126-7 June 1996, 7 x 10, 96 pp., Soft Cover Suggested Price: $375.00 / £238.00

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

A Revolution in Manufacturing Andrew P. Dillon Shigeo Shingo

TPM for Every Operator The Japan Institute of Plant Maintenance

Written by the industrial engineer who developed SMED (single-minute exchange of die) for Toyota, A Revolution in Manufacturing provides a full overview of this powerful, just in time production tool. It offers the most complete and detailed instructions available anywhere for transforming a manufacturing environment in ways that will speed up production and make small lot inventories feasible. The author delves into both the theory and practice of the SMED system, explaining fundamentals as well as techniques for applying SMED. The critically acclaimed text is supported with hundreds of illustrations and photographs, as well as twelve chapter-length case studies.

TPM for Every Operator covers the information that needs to be communicated to operators when facilitating a company-wide TPM initiative. It covers the main aspects of TPM, introducing frontline workers to this important manufacturing strategy that encourages them to participate in and even initiate routine maintenance that can help extend machine life and prevent stoppages. Based on actual implementations, this book addresses the challenges which TPM often raises for operators. Concise and accessible, it can be used as part of an extensive TPM training program, especially when paired with the TPM Guide for Workshop Leaders.

Catalog no. PP9903, ISBN: 978-0-915299-03-4 April 1985, 6 x 9, 383 pp. Suggested Price: $83.95 / £53.99

Catalog no. PP7080, ISBN: 978-1-56327-080-2 April 1996, 7 x 10, 137 pp., Soft Cover Suggested Price: $26.95 / £16.99

Standard Work for the Shopfloor

TPM for Supervisors

The Productivity Press Development Team

Standard work is an agreed upon set of work procedures that effectively combines people, materials, and machines to maintain quality, efficiency, safety, and predictability. Work is described in terms of cycle time, work in process, sequence, layout, and the inventory needed to conduct the activity. Standard work begins as an improvement baseline and evolves into a reliable method. It establishes the best activities and sequence to maximize performance and minimize waste. This volume discusses the characteristics, applications, and benefits of standards. It covers standard work concepts, calculations, and documentation, as well as the use of standard work manuals, charts, and worksheets.

To see the benefits of advanced manufacturing methods, they must be practiced consistently and proficiently by the entire workforce. Demonstrating a simple, low-cost way to get everyone on board quickly, this book presents methods and hands-on activities that shopfloor teams can use to maximize equipment effectiveness. It provides an overview of the basic features and the implementation process in an easy-to-follow presentation. With a focus on the important role of supervisors in maximizing equipment effectiveness, the book covers the causes of breakdowns and defects, autonomous maintenance activities in production, and company-wide understanding and cooperation.

Catalog no. PP7273, ISBN: 978-1-56327-273-8 July 2002, 7 x 10, 112 pp., Soft Cover Suggested Price: $26.95 / £16.99

Catalog no. PP7161, ISBN: 978-1-56327-161-8 October 1996, 7 x 10, 96 pp., Soft Cover Suggested Price: $26.95 / £16.99

Strategic Error-Proofing Achieving Success Every Time with Smarter FMEAs John J. Casey

TPM in Process Industries

Waterford, Michigan, USA

Tokutaro Suzuki

While FMEA has helped many companies improve quality by teaching them how to avoid what can go wrong, it doesn’t show how to make things go right. That is what Success Every Time (SET) does. Developed by renowned manufacturing visionary John Casey, SET defines a logic stream for engineers to strategically incorporate no-cost or low-cost error-proofing devices to help production operators. The operators interface with their parts and tools in such a way that either the product is made correctly, or the product/process is stopped. Operators can make only good parts—nothing else. Proper implementation drives higher first time yield, while improving customer satisfaction and profits.

TPM in Process lndustries brings together top consultants from the Japan Institute of Plant Maintenance to modify the original TPM Development Program. In this volume, they demonstrate how to analyze process environments and equipment issues including process loss structure and calculation, autonomous maintenance, equipment and process improvement, and quality maintenance. For all organizations managing large equipment, facing low operator/machine ratios, or implementing extensive improvement, this text is an invaluable resource.

Catalog no. PP8367, ISBN: 978-1-4200-8367-5 August 2008, 7 x 10, 152 pp., Soft Cover Suggested Price: $34.95 / £22.99

Catalog no. PP7036, ISBN: 978-1-56327-036-9 May 1994, 8-1/2 x 11, 416 pp. Suggested Price: $93.95 / £59.99

Tools & Methods

The SMED System

For more information and a complete list

TPM Team Guide Shirose Kunio

Tools & Methods

A practical guide to improving company performance and building a satisfying workplace, this book makes TPM activities understandable to everyone in the company. It explores how to develop the team-based skills required for successful implementation and the basic elements of improvement activities. The book explains basic TPM concepts and emphasizes the integration of TPM activities with production management. The author covers the team-based improvement process step-by-step, from goal to standardization of the improved operations. He discusses how to hold effective meetings, tools for team problem solving, and the steps for preparing a good presentation of results. Catalog no. PP7079, ISBN: 978-1-56327-079-6 September 1995, 7 x 10, 176 pp., Soft Cover Suggested Price: $26.95 / £16.99

Elizabeth A. Cudney Missouri University of Science and Technology, Rolla, USA

While value stream mapping is now accepted as a tool for identifying waste, future state mapping presents greater challenges. Achieving the full implementation pictured in an enhanced future state map is far more complex than its development. Hoshin Kanri can help. This method encourages employees to incorporate performance metrics to reach the root cause of problems before searching for solutions and teaches them how to promote the achievement of sustainable implementation. Though developed in Japan, this technique is based on Deming’s classic PDCA (Plan-Do-Check-Act) improvement cycle. Catalog no. PP8423, ISBN: 978-1-4200-8423-8 March 2009, 8-1/2 x 11, 160 pp., Soft Cover Suggested Price: $49.95 / £30.99

Value Stream Management The TWI Workbook Essential Skills for Supervisors Patrick Graupp Consultant, San Diego, California, USA

Robert J. Wrona Consultant, Camillus, New York, USA

Using Hoshin Kanri to Improve the Value Stream

Winner of the 2007 Shingo Prize for Excellence in Manufacturing Research, this text covers Training within Industry (TWI), the production plant methodology that won WWII in the factories. It demonstrates efficient ways to instruct employees on how to perform jobs safely and conscientiously; looks at ways to produce more quality products in less time through the handling of workforce, machines, and materials; and shows how to improve performance with employee relations that preemptively prevent problems. The authors include exercises that can be applied to readers’ own worksites. A companion CD provides forms needed to complete the exercises and implementation case studies. Catalog no. PP7315, ISBN: 978-1-56327-315-5 February 2006, 8-1/2 x 11, 224 pp., Soft Cover Suggested Price: $46.95 / £29.99

Eight Steps to Planning, Mapping, and Sustaining Lean Improvements Don Tapping MCS Media, Chelsea, Michgan, USA

Tom Luyster Standard Lean Manufacturing Systems, Inc., Jacksonville, Florida, USA

Tom Shuker Lean Concepts, LLC

Value stream management simplifies planning for lean implementation. It links the metrics and reporting required by management with the tools needed on the manufacturing floor. In this volume, the authors stress the importance of reaching beyond single-point kaizens to ensure a sustainable lean implementation process. The central feature of this work is the value stream management storyboard, a tool representing an eight-step process for lean implementation. The storyboard brings together people, tools, metrics, and reporting into one visual document. The book is packaged with a CD containing a lean assessment tool and a storyboard template, as well as charts, forms, and worksheets. Catalog no. PP7245, ISBN: 978-1-56327-245-5 May 2002, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $46.95 / £29.99

Uptime Strategies for Excellence in Maintenance Management Second Edition John D. Campbell James V. Reyes-Picknel Revised and expanded, this new edition provides current insight into successful strategies for managers, maintenance, and non-maintenance professionals alike. Updated topics cover current trends in technology, reliability maintenance improvements, and the challenges of finding qualified maintenance personnel due to an aging labor force. In addition, it gives a thorough review of what it takes to achieve excellence in maintenance. It treating this technical topic, it links a variety of seemingly disparate and competing concepts into a single simple strategy. Catalog no. PP7335, ISBN: 978-1-56327-335-3 March 2006, 6 x 9, 384 pp. Suggested Price: $46.95 / £29.99

The Visual Factory Building Participation Through Shared Information Michel Greif This book explains why conventional work areas, where fragmented information flows from “top to bottom,” must be replaced by the “visual workplace,” where information flows in every direction. It details how visual management can make the factory a place where workers and supervisors freely communicate so that every employee can take improvement action. The text discusses how successful companies develop meeting and communication areas, communicate work standard production controls such as kanban, and make goals and progress visible. It includes more than 200 diagrams and photos that illustrate numerous visual techniques. Catalog no. PP9967, ISBN: 978-0-915299-67-6 February 1991, 6 x 9, 320 pp. Suggested Price: $62.95 / £39.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m DOE Simplified Source Inspection and the Poka-Yoke System Shigeo Shingo Dr. Shingo reveals his unique defect prevention system, which combines source inspection and poka-yoke (mistake-proofing) devices that provide instant feedback on errors before they can become defects. The result: 100 percent inspection that eliminates the need for SQC and produces defect-free products without fail. The book provides 112 specific examples of poka-yoke development devices on the shopfloor, most costing under $100. Catalog no. PP9907, ISBN: 978-0-915299-07-2 April 1986, 6 x 9, 336 pp. Suggested Price: $83.95 / £53.99

Practical Tools for Effective Experimentation Second Edition Mark J. Anderson and Patrick J. Whitcomb Stat-Ease, Minneapolis, Minnesota, USA

Offering a planned approach for determining cause and effect, this work provides researchers with the statistical means to analyze how numerous variables interact. With this second edition, Mark Anderson and Patrick Whitcomb retain their lively approach to the learning of fundamentals, lightening up the text with interesting sidebars and amusing anecdotes. They add new and updated information, including a four-step planning process for designing and executing experiments. Accompanying the book is a 180-day trial for Stat-Ease’s newest software: Design-Ease®,v. 7. This program assists with mathematic computations, so as to allow one to focus on data analysis. Catalog no. PP7344, ISBN: 978-1-56327-344-5 July 2007, 7 3/8 x 9 1/4, 256 pp., Soft Cover Suggested Price: $46.95 / £29.99

Asset Management Excellence Optimizing Equipment Life-Cycle Decisions, Second Edition Edited by

Food Plant Sanitation

Pricewaterhouse Coopers, Toronto, Ontario, Canada

Design, Maintenance, and Good Manufacturing Practices

Andrew K.S. Jardine

Michael M. Cramer

University of Toronto, Ontario, Canada

Food Safety & Quality Assurance, Specialty Brands, Inc., Yorba Linda, California, USA

John D. Campbell

Joel McGlynn IBM Global Business Services, Denver, Colorado, USA Series: Dekker Mechanical Engineering, 216

Based on real-world consulting and research, this second edition of a bestseller provides the methods and tools needed for making life cycle decisions associated with physical asset management. It features new chapters on the world of life cycle management and asset classes; information management and related technology; design of strategy and implementation; and the future of management maintenance. Including updated case studies, additional new material addresses leadership issues, presents key factors for successful implementation of reliability-centered maintenance, and discusses the optimization of insurance spares and software. Catalog no. 0300, ISBN: 978-0-8493-0300-5 May 2010, 6-1/8 x 9-1/4, 448 pp. Suggested Price: $99.95 / £63.99

Food Plant Sanitation: Design, Maintenance, and Good Manufacturing Practices provides information on how to create and design an effective food sanitation system. It includes the regulatory requirements of food plant sanitation; identifies microorganisms of food manufacturing concern; and explores the benefits of sanitary design, effective sanitation practices, and the means of verifying sanitation. It also identifies sanitary practices for plant personnel and defines the means of preventing chemical and physical food safety hazards through sanitation. Including photographs, diagrams, and tables, this text is an excellent reference for all food safety and food quality personnel. Catalog no. 4197, ISBN: 978-0-8493-4197-7 June 2006, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $154.95 / £98.00

Ensuring Product Quality and Safety Within Your MRP/ERP Systems

Guidelines for Process Hazards Analysis, Hazards Identification, and Risk Analysis

Thomas T. Hirata

Nigel Hyatt

Customer Satisfaction Planning

Consultant, Torrence, California, USA

Dyadem, Richmond Hill, Ontario, Canada

This book presents a progressive, cost-cutting efficiency system that builds on material requirement planning (MRP) and enterprise resource planning (ERP) to facilitate improved customer satisfaction. It illustrates how shifting the focus from inventory replenishment to customer service results in a better product, received exactly on time, and with actual cost. The author elaborates on the classic “5 Whys” technique as it applies to customer satisfaction planning (CSP), explains manufacturing system evolution, looks at how to establish and personalize the customer relationship as well as rate and forecast clients, and presents examples of CSP in action.

This unique manual is a comprehensive, easy-to-read overview of hazards analysis as it applies to the process and allied industries. The book begins by building a background in the technical definition of risk, past industrial incidents and their impacts, ensuing legislation, and the language and terms of the risk field. It addresses the different types of structured analytical techniques for conducting Process Hazards Analyses (PHA), provides a “what if ” checklist, and shows how to organize and set up PHA sessions. Other topics include layout and siting considerations, human factors, loss of containment, and PHA team leadership issues.

Catalog no. PP3813, ISBN: 978-1-4200-8381-1 October 2008, 6 x 9, 112 pp. Suggested Price: $39.95 / £25.99

Catalog no. 1909, ISBN: 978-0-8493-1909-9 March 2003, 8-1/2 x 11, 474 pp., Soft Cover Suggested Price: $209.95 / £134.00

Tools & Methods / Industrial Operations

Zero Quality Control

For more information and a complete list Textbook

Handbook of Industrial and Systems Engineering

Production Planning and Industrial Scheduling

Edited by

Examples, Case Studies and Applications, Second Edition

Adedeji B. Badiru

Industrial Operations

Air Force Institute of Technology, Dayton, Ohio, USA Series: Industrial Innovation

Dileep R. Sule

Responding to the demand for a comprehensive handbook, the Handbook of Industrial and Systems Engineering offers full access to a wide range of industrial and systems engineering tools and techniques in a concise format. Providing state-of-the-art coverage from more than 40 contributing authors, many of whom are “rising stars” in this area, this volume emphasizes systems engineering aspects and expands beyond the topics found in the existing references in this field. The handbook is a one-stop reference for industrial and systems engineering. It introduces new technologies, offers a systems integration approach, and provides coverage of information engineering.

A comprehensive reference for the broad range of problems encountered in the field, this second edition features new information on single machine scheduling, new procedures for common due dates, flowshop problems such as the n-job/mmachine problem, minimizing makespan with total penalty and multiple identical machines, batch scheduling for a limited capacity, three day off scheduling, part time employees in tour scheduling, scheduling multitask manpower, and more. This edition also includes three chapters on industrial sequencing for tool scheduling on NC machine, component tape assemblies on a sequencer, and a sequencing feeder for component tape assembly.

Catalog no. 2719, ISBN: 978-0-8493-2719-3 December 2005, 7 x 10, 768 pp. Suggested Price: $154.95 / £98.00

Catalog no. 44206, ISBN: 978-1-4200-4420-1 October 2007, 6-1/8 x 9-1/4, 560 pp. Suggested Price: $99.95 / £63.99

Plant Engineers and Managers Guide to Energy Conservation

Quick Response Manufacturing

Albert Thumann, P.E, C.E.M. Association of Energy Engineers, Atlanta, Georgia, USA

Scott C. Dunning, Ph.D., P.E., C.E.M.

Louisiana Tech University, Ruston, USA

A Companywide Approach to Reducing Lead Times Rajan Suri

University of Maine, Orono, USA

Founding Director, Center for Quick Response Manufacturing, Madison, Wisconsin, USA

Completely revised and updated, this ninth edition of a bestseller covers both management and technical strategies which can be used to slash energy costs by as much as 40 percent in industrial facilities. It covers cogeneration, gas distributed generation technologies, steam system optimization, geothermal heat pumps, energy outsourcing, electricity purchasing strategies, and power quality case studies. It supplies ready-to-apply guidelines for life cycle costing, electrical system optimization, lighting and HVAC system efficiency improvement, mechanical and process system performance, building energy loss reduction, financing energy projects, and more.

Developed by the author and now being employed by a number of businesses, Quick Response Manufacturing (QRM) is an expansion of time-based competition, aimed at a single target with the goal of reducing lead times. The key difference between QRM and other time-based programs is that QRM covers an entire organization, from the shop floor to the office, to sales and beyond. Providing guidelines for establishing a QRM enterprise, this volume builds upon Kaizen, TQM, TPM, and other practice to help organizations streamline all functions of their operation. It shows how to quickly introduce products, along with ways to rethink materials and production management.

Catalog no. FP5246, ISBN: 978-1-4200-5246-6 March 2008, 6 x 9, 450 pp. Suggested Price: $99.95 / £63.99

Catalog no. PP7201, ISBN: 978-1-56327-201-1 June 1998, 6 x 9, 576 pp. Suggested Price: $57.95 / £36.99

Practical Plant Failure Analysis

Real Options in Engineering Design, Operations, and Management

A Guide to Understanding Machinery Deterioration and Improving Equipment Reliability Neville W. Sachs Sachs, Salvaterra & Associates Inc., Syracuse, New York, USA Series: Dekker Mechanical Engineering, 202

Providing a clear explanation of the major failure mechanisms and how to identify them, Practical Plant Failure Analysis describes mechanisms, wear, corrosion, overload, and fatigue. Showing how the failure mechanisms appear in components such as shafts, bearings, and gears, it examines many of the critical operating details in an accessible manner and offers charts that illustrate how to identify specific failure. Additional coverage includes physical failure analysis, basic materials properties, differences between ductile and brittle overload failures, high- and low-cycle fatigue, lubrication, ball and roller bearings, fastener failures, v-belts, and synchronous belts. Catalog no. DK768X, ISBN: 978-0-8493-3376-7 August 2007, 7 x 10, 288 pp. Suggested Price: $104.95 / £66.99

Edited by

Harriet Black Nembhard Penn State University, University Park, USA

Mehmet Aktan Ataturk Universitesi, Erzurum, Turkey

Real options methodology has long been proposed as an approach to making business decisions, and the field of engineering is no exception. It is valued today as an approach for the evaluation and optimization of engineering systems under uncertainty. This book presents and synthesizes the body of knowledge in the area of real options for engineering systems. Providing case studies at the end of each application chapter, it covers engineering applications across different disciplines such as industrial and civil engineering, and computer science. Step-by-step computations of real options valuation are included. Catalog no. 71696, ISBN: 978-1-4200-7169-6 October 2009, 6-1/8 x 9-1/4, 253 pp. Suggested Price: $79.95 / £49.99

Textbook

The Root Cause Analysis Handbook A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors Max Ammerman

Value Added Decision Making for Managers Kenneth Chelst Wayne State University, Detroit, Michigan, USA

Yavuz Burak Canbolat Abbott Laboratories, Abbott Park, Illinois, USA

In a well-organized and user-friendly style, this book delineates the steps required for identifying, studying, correcting, and avoiding problems and mistakes in the workplace. It offers an effective and integrated approach to the root cause identification and problem solving process. Because poor initial problem definition can, and often does, undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis and provides guidance on preparing the final report. He uses a nuts-and-bolts approach that allows readers to grasp the core concepts quickly and begin applying them to their work.

Managers, especially those in a technical environment, regularly face complex decision involving uncertainty and multiple objectives. This book presents approaches and mathematical models designed to structure the decision making process. With numerous real-world examples from a variety of industries, it highlights symptoms of a poor decision process; presents an influence diagram that clarifies key objectives and uncertainties; and demonstrates the role of structured decision making in common day-to-day decisions using templates, illustrations, and comprehensive lists. A CD is included with software for decision trees and multi-objective decisions as well as PowerPoint slides.

Catalog no. PP6326, ISBN: 978-0-527-76326-8 February 1998, 6 x 9, 144 pp., Soft Cover Suggested Price: $30.95 / £19.99

Catalog no. C7572, ISBN: 978-1-4200-7572-4 June 2010, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $99.95 / £63.99

Root Cause Analysis Improving Performance for Bottom-Line Results, Third Edition

Architecture and Principles of Systems Engineering

Robert J. Latino

C.E. Dickerson

Reliability Center, Inc., Hopewell, Virginia, USA

Loughborough University, Leicestershire, UK

Kenneth C. Latino

D.N. Mavris

Practical Reliability Group, Roanoke, Virginia, USA Plant Engineering Series

Georgia Institute of Technology, Atlanta, USA Series: CRC Complex and Enterprise Systems Engineering, 3

In this third edition of a bestseller, acclaimed experts Robert and Kenneth Latino offer a broad look at various approaches to RCA, comparing pros and cons, and supplying tools to implement or improve current RCA initiatives. They take a wider approach that covers opportunity analysis, and RCA’s fit with Total Quality Management and Six Sigma. Overall, the book presents updated and expanded material including: a chapter devoted to problem-solving/brainstorming; methodology versus software; using the PROACT® approach complimented by PROACT® Enterprise Version 3.0 software; discussion of the various conflicting definitions of common terms used in RCA; and a focus on measuring ROI.

The emergence of Model Based Architecture (MDA™) and recent initiatives for model-based systems engineering (MBSE) will play heavily in how the practice of architecture and systems engineering evolves over the next several years. Rooted in the long-standing practices of engineering, science, and mathematics, this book gives readers the foundation and elementary methods to step into the domain of model-based architecture and systems engineering practices. It explores the fundamentals of systems architecture, describes how it fits into systems engineering, explains the role of a systems architect, and provides succinct recommendations on how systems architecture should be practiced.

Catalog no. 5340, ISBN: 978-0-8493-5340-6 May 2006, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $94.95 / £59.99

Catalog no. AU7253, ISBN: 978-1-4200-7253-2 November 2009, 6-1/8 x 9-1/4, 496 pp. Suggested Price: $89.95 / £54.99

Simplified TRIZ New Problem Solving Applications for Engineers and Manufacturing Professionals, Second Edition Kalevi Rantanen

Conveyors Application, Selection, and Integration

Tris Oy, Turku, Finland

Patrick M McGuire

Ellen Domb PQR Group, Upland, California, USA

Glidepath, LLC, Texas, USA Series: Industrial Innovation

This second edition of a bestseller demystifies TRIZ and demonstrates how it can be used in new ways to enhance Six Sigma, CM, SCM, QFD, and Taguchi methods. Called “a practical guide to the application of TRIZ” and “compact and well written with a number of easily comprehensible examples” by TQM Magazine, this practical, how-to guide demonstrates how to solve problems creatively and foresee the evolution of problems in the future. The second edition clarifies how the patterns of evolution allow not only “what-if ” scenarios, but real forecasts with significant accuracy. It includes evidence on the validity of patterns as statistical but nevertheless true scientific laws.

This is probably the first book in 40 years to comprehensively discuss conveyors, a topic that seems mundane until the need arises to move material from point A to point B without manual intervention. This book gives industrial designers, engineers, and operations managers key information for determining which type of conveyor to purchase and how to use it to meet their transport needs. It discusses requirements for specific products or materials and environmental factors, including extreme temperatures. Each chapter covers a specific type of conveyor including chain, belt, and gravity varieties, highlighting the primary features such as load capacity and rate and operation.

Catalog no. AU6273, ISBN: 978-1-4200-6273-1 December 2007, 6-1/8 x 9-1/4, 272 pp. Suggested Price: $73.95 / £46.99

Catalog no. K10216, ISBN: 978-1-4398-0388-2 August 2009, 6-1/8 x 9-1/4, 210 pp. Suggested Price: $89.95 / £57.99

Industrial Operations / Manufacturing & Industrial Engineering

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

For more information and a complete list

Manufacturing & Industrial Engineering 58

Enterprise Systems Engineering

Virtual and Rapid Manufacturing

Advances in the Theory and Practice Edited by

Advanced Research in Virtual and Rapid Prototyping

George Rebovich, Jr. and Brian E. White

Edited by

The MITRE Corporation, Bedford, Massachusetts, USA Series: CRC Complex and Enterprise Systems Engineering, 4

Paulo Jorge da Silva Bartolo

With coverage ranging from the complex characteristics and behaviors of enterprises to the challenges they pose for engineering and technology, this book examines the impacts of enterprise processes and leading-edge technologies on the evolution of an enterprise. It discusses new and emerging modes of thought that are increasingly being recognized as essential to successful systems engineering, defining and examining key building blocks of this evolving field. It addresses the issues of the changing nature of SE, lays out a recommended direction for the future, and provides a unified basis for moving toward a mature discipline with the expanded scope.

Exploring advances in virtual prototyping and rapid manufacturing, this book contains 110 peer reviewed papers covering topics such as biomanufacturing, CAD, and 3D data acquisition technologies. It also covers materials, rapid tooling, and manufacturing, advanced rapid prototyping technologies and nanofabrication, virtual environments and simulation, and novel applications. Focused on inducing increased collaboration between industry and academia, the book provides easy access to the latest inforamtion.

Catalog no. AU7329, ISBN: 978-1-4200-7329-4 April 2010, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $89.95 / £57.99

Polytechnic Institute of Leiria, Portugal

Catalog no. K11040, ISBN: 978-0-415-87307-9 September 2009, 6-3/4 x 9-3/4, 748 pp. Suggested Price: $259.95 / £165.00

Textbook

Getting Design Right A Systems Approach Peter L. Jackson Cornell University Director, Systems Engineering Program and Professor School of Operations Research and Information Engineering

Innovative Production Machines and Systems Edited by

D.T. Pham, E.E. Eldukhri, and A.J. Soroka Cardiff University, UK

Classroom-tested and industry-reviewed, this text takes readers through the steps of customer-focused design. It integrates aspects from both design and systems engineering to provide a solid understanding of the fundamental principles and best practices in these areas. The author examines software engineering from a behavioral perspective that results in an object-oriented methodology. He also presents a holistic view of design by covering project management and scheduling. Through case studies and useful design challenges, the text encourages readers to create an initial product design and project plan. Numerous relevant spreadsheet files are available on the book’s website.

The fourth web-based conference on Innovative Production Machines and Systems organized by the EU-funded I*PROMS Network of Excellence, IPROMS 2008 builds on the three previous successful conferences, attracting over 300 authors from 30 countries across five continents. This volume of 100 papers provides an invaluable state-of-the-technology review and assessment, enabling readers to appreciate developments and potential in a number of exciting fields. It is a focal point for access to information from researchers and industrial practitioners in the field of intelligent systems and soft computing techniques and their application in diverse areas within manufacturing.

Catalog no. K10556, ISBN: 978-1-4398-1115-3 September 2009, 7 x 10, 392 pp. Suggested Price: $79.95 / £49.99

Catalog no. N10016, ISBN: 978-1-4398-0117-8 May 2009, 8 x 10, 650 pp. Suggested Price: $289.95

Industrial Process Control Systems Second Edition Dale R. Patrick and Stephen W. Fardo Eastern Kentucky University, Richmond, USA

This book provides a basic approach to the understanding and effectively applying industrial process control based on the systems concept. It provides an overview of an operating system, and then divides it into blocks for individual discussion. Topics covered include the operating system, process control, pressure systems, thermal systems, level determining systems, flow process systems, analytical process systems, microprocessor systems, automated processes and robotic systems. Catalog no. N10114, ISBN: 978-1-4398-1576-2 June 2009, 6 x 9, 476 pp. Suggested Price: $115.00 / £76.99

Model-Oriented Systems Engineering Science A Unifying Framework for Traditional and Complex Systems Duane W. Hybertson MITRE, McLean, Virginia, USA Series: CRC Complex and Enterprise Systems Engineering, 2

The field of systems engineering (SE) is at a juncture in its history where it needs to strengthen and extend its methods to support its expanding scope. This book addresses the issue, lays out a recommended direction for the future, and provides a unified basis for moving toward a mature discipline with the expanded scope. The author’s approach is to build on the strengths of traditional SE, remedy the weaknesses, add elements that address the expanded scope, and unify all elements on a common foundation. The book addresses the systems that will be most prevalent from this point on, namely, systems characterized as a combination of traditional and complex, mechanistic and organic, and natural and artificial. Catalog no. AU7251, ISBN: 978-1-4200-7251-8 June 2009, 7 x 10, 379 pp. Suggested Price: $89.95 / £54.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Textbook

Edited by

Mitsuo Nagamachi

Product Design Practical Methods for the Systematic Development of New Products Mike Baxter

Series: Industrial Innovation

Managing Director, Working Learning Ltd.

Written by the founder of this technology, this set provides the reader with the background and history of Kansei Engineering and demonstrates how to use it in each stage. This new ergonomic technology seeks to develop a product based on a consumer emotion. First, the consumer feeling is surveyed by psychological and or psycho-physiological measurement; then, the survey data are analyzed using statistical techniques; finally, the analyzed data are transferred to design domain through engineering and technology. Kansei/Affective Engineering explains this new technique in detail, while Innovations in Kansei Engineering outlines successful applications of this method.

Systematic and practical in its approach, Product Design: Practical Methods for the Systematic Development of New Products covers the entire new product development process, from market research to product launch. It offers both a structured management framework for product development and an extensive range of specific design methods. Featuring “Design Toolkits” that give practical, step-by-step instructions on systematic design methods, the book aims to turn the often haphazard and unstructured product design process into a qualitycontrolled, streamlined, and manageable procedure. This major text is ideal for anyone involved in the design of new products for manufacture.

Purchase the set and save!

Catalog no. NT1138, ISBN: 978-0-7487-4197-7 January 1995, 7 1/2 x 10, 308 pp., Soft Cover Suggested Price: $67.95 / £42.99

Catalog no. K11168, ISBN: 978-1-4398-2262-3 May 2010, 6-1/8 x 9-1/4, 376 pp., Soft Cover Suggested Price: $119.95 / £76.99

Textbook

Simulation of Industrial Systems Also sold separately:

Discrete Event Simulation Using Excel/VBA David Elizandro Tennessee Tech University, Cookeville, USA

Hamdy Taha

Kansei/Affective Engineering Providing a guided tour through each stage of the process, this book explores how to apply Kansei/Affective Engineering. This book describes the psychological survey and psycho-physiological measurement of consumer feelings and the multivariate statistical analysis of this survey data, including rough set models. Since soft computing technology is very useful from the viewpoint of product design, the author details the Expert system, neural networks, GA, and other methods that are relevant to support the designer’s decision or the customer’s choice. The text includes many applied examples in areas such as automotive, home electrics, appliances, cosmetics, packaging, and e-commerce business. Catalog no. K11130, ISBN: 978-1-4398-2133-6 May 2010, 6-1/8 x 9-1/4, 192 pp., Soft Cover Suggested Price: $69.95 / £44.99

University of Arkansas, Fayetteville, USA

Serving a dual purpose, this book is written for novices who want to learn the basics of discrete simulation and professionals who wish to use discrete event simulation to model systems. The authors assume that the reader has a fundamental familiarity with modeling concepts and Excel; however, they do not assume prior programming experience. Organized into three parts, the book presents the concepts of discrete simulation, covers the Design Environment for Event Driven Simulation (DEEDS), and discusses a variety of applications using DEEDS. The DEEDS research features are demonstrated and genetic algorithm techniques are integrated into the DEEDS environment to produce a powerful tool. Catalog no. AU6744, ISBN: 978-1-4200-6744-6 December 2007, 6-1/8 x 9-1/4, 536 pp. Suggested Price: $124.95 / £79.99

Thinking for a Change Putting the TOC Thinking Processes to Use Lisa J. Scheinkopf

Innovations of Kansei Engineering

Manufacturing & Industrial Engineering

Kansei Engineering

SFSco, Phoenix, Arizona, USA The CRC Press Series on Constraints Management, 11

This book elucidates Kansei Engineering, defining the technology, its methods, and the developmental process related to designing a product. Using this innovative technique, readers can turn their vision into a shape that can then be transformed into something that can be readily used by the consumer. The text details how to construct the intelligent computer system to support new product development using the neural network model and fuzzy logic. It also addresses product quality control management and presents statistical methods of design.

A how-to manual on the practical use of the Theory of Constraints (TOC), Thinking for a Change: Putting the TOC Thinking Processes to Use teaches readers how to accomplish goals in spite of constraints. After an overview of TOC and the types of constraints that exist in any organization, the reader is led step-by-step through the process of the two foundational thinking methods on which the Thinking Processes are based. The author covers how to resolve conflicts in a way that does not compromise either party. The reader can then use the book as a field guide, learning the five processes as needed, based on their own particular issues.

Catalog no. K10986, ISBN: 978-1-4398-1866-4 May 2010, 6-1/8 x 9-1/4, 184 pp., Soft Cover Suggested Price: $69.95 / £44.99

Catalog no. SL1019, ISBN: 978-1-57444-101-7 January 1999, 6 x 9, 272 pp. Suggested Price: $67.95 / £42.99

For more information and a complete list Textbook

Conceptual Modeling for Discrete-Event Simulation Stewart Robinson, Roger Brooks, Kathy Kotiadis, and Durk-Jouke Van Der Zee

Operations Research 60

Introduction to the Mathematics of Operations Research with Mathematica®

Second Edition Kevin J. Hastings

University of Groningen, The Netherlands

Knox College, Galesburg, Illinois, USA

Conceptual modeling, which refers to the process of abstracting a simulation model from the real world, is recognized as one of the most important elements in discrete-event simulation. Recent interest has grown in the topic as evidenced by a special issue of the Journal of Simulation (2007), sessions at major simulation conferences (Winter Simulation Conference 2006 and 2008, and UK Simulation Workshop 2006 and 2008), and an international special interest group on the topic. This book provides a comprehensive, coherent view on the current state of the art in simulation conceptual modeling for researchers and practitioners in discrete-event simulation.

Revised and updated, this second edition of a bestseller focuses on the topics of graph theory, linear programming, stochastic processes, and dynamic programming. Integrating technology into the development, the second edition features a CD-ROM with Mathematica®, the program used throughout the text. It also covers areas such as simulation, Brownian motion, and famous graph theory problems such as the traveling salesman problem. Further enhancing the interactive approach of the book, the author emphasizes problem solving with longer investigations, self-check questions, problem sets, and an appendix of solutions for selected problems.

Catalog no. K10519, ISBN: 978-1-4398-1037-8 June 2010, 6-1/8 x 9-1/4, 330 pp. Suggested Price: $99.95 / £63.99

Catalog no. DK3895, ISBN: 978-1-57444-612-8 May 2006, 6 x 9, 592 pp. Suggested Price: $89.95 / £44.99

Dynamic Programming

Knowledge Discovery from Sensor Data

Second Edition

Edited by

Moshe Sniedovich

Auroop R. Ganguly, João Gama, Olufemi A. Omitaomu, Mohamed Medhat Gaber, and Ranga Raju Vatsavai

University of Melbourne, Australia Series: Pure and Applied Mathematics, 15

Series: Industrial Innovation

Focusing on the modeling and solution of deterministic multistage decision problems, this book looks at dynamic programming as a problem-solving optimization method. With more than 400 references, this new edition of a bestseller discusses the dynamic programming analysis of a problem, illustrates the rationale behind this analysis, and clarifies the theoretical grounds that justify the rationale. It also explains the meaning and role of the concept of state in dynamic programming, examines the purpose and function of the principle of optimality, and outlines solution strategies for problems defiant of conventional treatment.

Addressing the issues challenging the sensor community, this book presents innovative solutions in offline data mining and real-time analysis of sensor or geographically distributed data. Illustrated with case studies, it discusses the challenges and requirements for sensor data-based knowledge discovery solutions in high-priority application. The book then explores the fusion between heterogeneous data streams from multiple sensor types and applications in science, engineering, and security. Bringing together researchers from academia, government, and the private sector, this book delineates the application of knowledge modeling in data intensive operations.

Catalog no. DK2356, ISBN: 978-0-8247-4099-3 June 2010, 6 x 9, 600 pp. Suggested Price: $169.95 / £108.00

Catalog no. 82329, ISBN: 978-1-4200-8232-6 December 2008, 6-1/8 x 9-1/4, 215 pp. Suggested Price: $89.95 / £57.99

Introduction to Scheduling Edited by

Yves Robert École Normale Supérieure de Lyon, Institut Universitaire de France, and Université de Lyon, France

Textbook

Manufacturing Facilities

Frederic Vivien

Location, Planning, and Design, Third Edition

INRIA and Université de Lyon, France Series: Chapman & Hall/CRC Computational Science, 6

Dileep R. Sule

Full of practical examples, Introduction to Scheduling presents the basic concepts and methods, fundamental results, and recent developments of scheduling theory. With contributions from highly respected experts, it provides self-contained, easy-to-follow, yet rigorous presentations of the material. The text introduces methods for solving various scheduling problems, including resourceconstrained project scheduling, machine scheduling, and job scheduling. It covers both the foundations in scheduling and modern developments, such as online scheduling. Along with a number of examples, theorems, and pedagogical proofs, the book provides in-depth coverage of key application fields.

From plant layout and materials handling to quality function deployment and design considerations, this book explores topics crucial to the efficiency of a well-planned facility. This third edition of a classic provides the information and analytical tools necessary to move from product designs to production plans and then details planning techniques needed to build a manufacturing facility where safety, efficiency, and profit are interdependent. It covers lean manufacturing, supply chain effects, aggregate planning, scheduling, resource planning, machine layout models, economic evaluation of processes, and information technology and includes new mathematical methods and problems.

Catalog no. C7273, ISBN: 978-1-4200-7273-0 November 2009, 6-1/8 x 9-1/4, 333 pp. Suggested Price: $89.95 / £57.99

Catalog no. 44222, ISBN: 978-1-4200-4422-5 December 2008, 6-1/8 x 9-1/4, 824 pp. Suggested Price: $129.95 / £49.99

Louisiana Tech University, Ruston, USA

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Textbook

Operations Research A Practical Introduction Michael W. Carter

Edited by

University of Toronto, Ontario, Canada

A. Ravi Ravindran

Camille C. Price

Pennsylvania State University, University Park, USA Operations Research Series

Stephen F. Austin State University, Nacogdoches, Texas, USA Operations Research Series, 1

A comprehensive yet concise resource, Operations Research and Management Science Handbook provides an overview of operations research methods and applications. Drawing on a mix of international authors, the handbook explores the latest topics in OR/MS and examines recent developments in the field. The book caters to a diverse audience; anyone who uses analytical techniques in decision making will need this book. Of the many books available on this subject, most are not broad enough, not precise enough, or accessible enough. This book gives students, researchers, and practitioners a single source guide to all of the operations research techniques in an accessible format.

Forming a bridge from academic presentations of standard techniques to computer implementations for solving real problems, Operations Research: A Practical Introduction offers an in-depth guide to the use of OR techniques in decisionmaking, design, analysis, and management. It examines innovative methods and practical issues related to the development and use of computer implementations. The Guide to Software Tools section in each chapter offers information on how to select and obtain software and describes its most important characteristics. The authors present standard mathematical models and algorithms and examine a variety of practical issues.

Catalog no. 9721, ISBN: 978-0-8493-9721-9 December 2007, 7 x 10, 904 pp. Suggested Price: $129.95 / £82.00

Catalog no. 2256, ISBN: 978-0-8493-2256-3 July 2000, 7 x 10, 416 pp. Suggested Price: $99.95 / £63.99

Operations Research Applications Edited by

A. Ravi Ravindran Pennsylvania State University, University Park, USA Operations Research Series

Operations Research

Operations Research and Management Science Handbook

Optimal Design of Queueing Systems Shaler Stidham Jr. University of North Carolina, Chapel Hill, USA

As operations research (OR) applications continue to grow and flourish in a number of decision making fields, a reference that is comprehensive, concise, and easy to read is more than a nicety, it is a necessity. This book provides a single volume overview of OR applications in practice, making it the first resource a practitioner would reach for when faced with an OR problem or application. Written by leading authorities in the field, the book covers functional and industry specific areas of OR applications. Ideally suited for practitioners in business, industry, and government, the book can also be used as a supplemental text in undergraduate or graduate OR courses.

This book explores how to set the parameters of a queueing system, before putting it into operation. It considers optimality criteria, including individual, social, class, and facility optimal solutions. The book covers the optimal arrival rate model for a single-facility, single-class queue as well as dynamic algorithms for finding individually or socially optimal arrival rates and prices. It then examines several special cases of multiclass queues, presents models in which the service rate is a decision variable, and extends models and techniques to multifacility queueing systems. Focusing on networks of queues, the final chapters emphasize the qualitative properties of optimal solutions.

Catalog no. 91867, ISBN: 978-1-4200-9186-1 November 2008, 7 x 10, 402 pp. Suggested Price: $89.95 / £57.99

Catalog no. C0335, ISBN: 978-1-58488-076-9 March 2009, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $89.95 / £54.99

Operations Research Calculations Handbook, Second Edition

Optimization Modelling

Dennis Blumenfeld

A Practical Approach

General Motors, Warren, Michigan, USA Operations Research Series, 8

Ruhul Amin Sarker and Charles S. Newton

Completely revised and updated, this new edition of a bestselling handbook presents analytical results and formulas needed in the science applications of operations research and management. It provides quick calculations and insight into system performance. The material is organized by topic and presented in a concise format that allows readers ready access to a wide range of results in a single volume. The second edition adds a wealth of information including new chapters on reliability theory results, order statistics, heuristic search methods, and probability relationships. It also offers invaluable information on production systems modeling and priority queuing.

Illustrating the use of modelling in the decision making process, this unified narrative helps readers gain a working knowledge of a wide range of techniques. The authors present these techniques in a straightforward manner illustrated by examples. They analyze the formulation and modelling of a number of wellknown theoretical and practical problems. The book also discusses the use of software packages, which can be used to work optimization models without the fuss of higher math and complex solution methods. The authors draw from their experience in applying these techniques to practical problem solving and for dealing with implementation difficulties most likely to be encountered.

Catalog no. 52403, ISBN: 978-1-4200-5240-4 December 2009, 6 x 9, 256 pp., Soft Cover Suggested Price: $69.95 / £44.99

Catalog no. 43102, ISBN: 978-1-4200-4310-5 October 2007, 6-1/8 x 9-1/4, 504 pp. Suggested Price: $129.95 / £82.00

University of New South Wales, Canberra, Australia

For more information and a complete list Textbook

Probability Models in Operations Research C. Richard Cassady

Operations Research / Quality & Reliability 62

The Basics of FMEA

University of Arkansas, Fayetteville, USA

2nd Edition

Joel A. Nachlas

Raymond J. Mikulak, Robin McDermott, and Michael Beauregard

Virginia Tech, Blacksburg, USA Operations Research Series

Resource Engineering, Tolland, Connecticut, USA

Balancing applications with mathematical rigor, Probability Models in Operations Research provides an introduction to the use of probability to define models that have applications in industrial engineering and operations research. With a concise review of the key components of probability theory, this book offers coverage of all basic model forms, probability modeling fundamentals, random variables analysis, multiple random variables analysis, Bernoulli processes, discrete-time Markov chains, Poisson processes, renewal processes, continuoustime Markov chains, and queueing theory. The text serves as a practical reference for those who use probability to model system behaviors.

Fully updated with enhanced methods to reflect the latest ISO 9000 and ISO/ TS 16949 standards, The Basics of FMEA, 2nd Edition systematically assists developers and engineers in achieving quality and cost efficiency. It fully defines Failure Mode and Effect Analysis and provides a definitive 10 step method for its implementation illustrated by an extended case study. The book demonstrates how to involve all stakeholders in the process so as to identify and preemptively eliminate those product deficiencies that originate in production. With a long track record of success in the military and the automotive industry, FMEA is now being applied to production concerns across a variety of industries.

Catalog no. 54899, ISBN: 978-1-4200-5489-7 August 2008, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $99.95 / £39.99

Catalog no. PP7377, ISBN: 978-1-56327-377-3 December 2008, 6 x 9, 90 pp., Soft Cover Suggested Price: $15.00 / £9.99

Uncertainty Modeling and Analysis in Engineering and the Sciences Bilal M. Ayyub University of Maryland, College Park, USA

George J. Klir

Engineering Design Reliability Handbook Edited by

Efstratios Nikolaidis University of Toledo, Ohio, USA

Dan M. Ghiocel Ghiocel Predictive Technologies, Pittsford, New York, USA

State University of New York at Binghamton, USA

Suren Singhal

Based on the authors’ first-hand experiences, Uncertainty Modeling and Analysis in Engineering and the Sciences serves as a single-source reference and text on the theory, background, and history of the subject. This book provides guidance on the use of uncertainty modeling and analysis methods by presenting the historical, theoretical, and philosophical bases behind suggested methods. It offers critical reviews, advantages, disadvantages, and limitations of the methods discussed. Presenting broad and comprehensive coverage of the subject, the text also includes numerous case studies, examples, problems, figures, and tables as well as an extensive reference list.

Based on the perspectives of experts from industry, national labs, and academis, this book discusses non-deterministic approaches including probabilistic, interval and fuzzy sets-based methods, generalized information theory, Dempster-Shaffer evidence theory, and robust reliability. It includes coverage of advances in all important fields of reliability design including modeling of uncertainty, reliability assessment of both static and dynamic components and systems, design decision making in the face of uncertainty, and reliability validation. The book also includes documented success stories and quantifies the benefits of these approaches.

Catalog no. C6447, ISBN: 978-1-58488-644-0 May 2006, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $97.95 / £61.99

Catalog no. 1180, ISBN: 978-0-8493-1180-2 December 2004, 7 x 10, 1192 pp. Suggested Price: $154.95 / £98.00

NASA Marshall Space Flight Center, Alabama, USA

Acceptance Sampling in Quality Control Second Edition Edward G. Schilling Rochester Institute of Technology, New York, USA

Dean V. Neubauer Corning Incorporated, Horseheads, New York, USA Statistics: A Series of Textbooks and Monographs

An integration of theory and practice, this second edition of a bestseller comprehensively covers widely used acceptance sampling techniques. This second edition includes coverage of ISO 2859 and 3951 standards and the ASTM version (E2234) of MIL-STD-105E, along with a new section on creditbased sampling plans. It also stresses the role of sampling schemes with switching rules and extensively discusses accept zero plans, including TNT, credit-based, the Nelson monograph for c=0, and MIL-STD-1916. The authors introduce the fundamentals of probability theory and provide problems at the end of each chapter with solutions at the end of the text. Catalog no. C9527, ISBN: 978-1-58488-952-6 March 2009, 7 x 10, 700 pp. Suggested Price: $119.95 / £72.99

Everyone’s Problem Solving Handbook Step-by-Step Solutions for Quality Improvement Michael R. Kelly This book discusses 14 information-finding tools that, combined with a set of simple problem-solving steps, can act as a powerful change agent to cope with process problems. The author covers how to identify the promlem and clearly state what needs improvement. He then explains how to evaluate alternatives and identify the actions needed to reduce or eliminate the problem. He then examines how to implement actions on a trial basis to determine their effectiveness and standardize the actions that work to ensure that useful actions are preserved. Catalog no. PP1652, ISBN: 978-0-527-91652-7 January 1992, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $26.95 / £16.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Lean Six Sigma in Service Food Industry Quality Control Systems

Applications and Case Studies

Mark Clute Turtle Mountain, LLC, Eugene, Oregon, USA

Wal-Mart Stores Inc., Bentonville, Arkansas and Southern Polytechnic State University, Marietta, Georgia, USA

With more than 100 tables, spreadsheets, and program outlines, Food Industry Quality Control Systems explores the systems required for food manufacturing facilities to assure food quality and safety. This book outlines the role of management in overall quality control and the role of HACCP within a company. It explains the basics of quality control programs including pest control programs, lot coding, organizational charts, specifications, supplier certification, and sanitation programs. An accompanying CD-ROM contains supporting programs in a “plug-and-play” format and adaptable forms with specific examples and resources that allow companies to customize forms to fit their own needs.

Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. In a clean, clear style that is not overly technical, the author describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem solving approach and how it can be applied to service and transaction related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes.

Catalog no. 8028, ISBN: 978-0-8493-8028-0 October 2008, 6-1/8 x 9-1/4, 536 pp. Suggested Price: $139.95 / £89.00

Catalog no. 78887, ISBN: 978-1-4200-7888-6 May 2009, 6-1/8 x 9-1/4, 468 pp. Suggested Price: $79.95 / £48.99

Edited by

Textbook Textbook

Maintenance, Replacement, and Reliability

Food Quality Assurance

Andrew K.S. Jardine

Principles and Practices, Second Edition Inteaz Alli McGill University, St. Anne-de-Bellevue, Quebec, Canada

Over the past decade, food quality assurance practices have changed dramatically, including the wide acceptance worldwide of the HACCP and the ISO 9000 series of standards. In keeping up with those changes, this new edition of what is considered the top textbook and reference in the field is extensively revised to cover new versions of standards. Among new areas covered are food safety risk analysis, especially with regard to food bioterrorism, traceability, foods derived from genetically modified organisms, organic foods, and natural health products. Expanded information is provided on farm-to-table food safety and international trade. Catalog no. 7279X, ISBN: 978-1-4200-7279-2 June 2010, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $79.95 / £49.99

Fundamentals and Practices in Colouration of Textiles Edited by

J.N. Chakraborty This book discusses in detail the fundamentals and practices of dyeing and coloration of textiles. It covers academic as well as industrial aspects of coloration while also defining problems and providing solutions. New developments and research in the area of dyeing, viz. dyeing of micro-fibre, garment dyeing, etc. have also been included to keep pace with modern day requirements. Another unique feature of this book is that it is a concise compact textbook containing chemistry and application details of all classes of dyes. It is of interest to researchers who study process and quality control. Catalog no. N10135, ISBN: 978-81-908001-4-3 November 2009, 6 x 9 Suggested Price: $179.95 / £110.00

Quality & Reliability

Sandra L. Furterer

Theory and Applications University of Toronto, Ontario, Canada

Albert H.C. Tsang The Hong Kong Polytechnic University Series: Dekker Mechanical Engineering, 197

Based on results of research in physical asset management, this book provides the necessary tools for making data-driven decisions. This book offers a solid theoretical foundation for these tools, demonstrating applications through various case studies. The applications relate to such areas as food processing, petrochemical, military, mining, transportation, steel, and pharmaceutical industries. Ideal for classroom use, this text also features supplementary software that can be downloaded from the CRC website. These software packages include educational versions of OREST®, EXAKT®, PERDEC®, WeibullSoft, Crew Size Simulators, and more. Catalog no. DK9669, ISBN: 978-0-8493-3966-0 September 2005, 6 x 9, 350 pp. Suggested Price: $134.95 / £86.00

Practical Reliability Engineering and Analysis for System Design and Life-Cycle Sustainment William Wessels University of Alabama, Huntsville, USA

Structured in stand-alone sections, designed specifically for practicing engineers, this book addresses specific reliability and maintainability analysis methods for part design, systems integration and life-cycle sustainment. Unlike many books on this subject, this one departs from the nearly exclusive use of the exponential probability distribution to characterize failure and demonstrates other probability distributions that more accurately describe the true behavior of failure. It emphasizes failure that results from wear-out over the useful life of the part. The engineering, rather than mathematical or statistical approach, sets this book apart. Catalog no. 94394, ISBN: 978-1-4200-9439-8 April 2010, 6-1/8 x 9-1/4, 520 pp. Suggested Price: $129.95 / £82.00

For more information and a complete list Principles of Total Quality Third Edition Vincent K. Omachonu University of Miami, Coral Gables, Florida, USA

Joel E. Ross

Theory and Application

Quality & Reliability

Florida Atlantic University, Boca Raton, USA

Peter D. Mauch

An exceptionally thorough treatment of quality, this bestselling text provides practical instruction for students as well as for those responsible for quality implementation and management. The authors address reliability against the backdrop of increasing litigation in the area of product performance. Complete chapters provide a historical perspective for Six Sigma and discuss the concepts of service excellence within healthcare organizations. The authors also provide an expanded analysis of process quality management and quality function deployment, parameters for customer satisfaction, ways to organize for TQM, and the use of control charts to account for variables.

Quality is not an engineering discipline, but a business practice. Dr. Peter D. Mauch offers his expertise in this groundbreaking book, demonstrating the necessity of quality as a sustained management activity. Divided into five sections, the book covers staffing, motivation, control, planning, and organization. It offers quality management practices and discusses the impact of managing for quality throughout an organization. The book addresses the alignment of individual departments to maximize quality, business planning and success metrics, record keeping, and department level quality control implementation and deviations.

Catalog no. SL3267, ISBN: 978-1-57444-326-4 May 2004, 6-1/8 x 9-1/4, 512 pp. Suggested Price: $73.95 / £46.99

Catalog no. K10712, ISBN: 978-1-4398-1380-5 December 2009, 6 x 9, 171 pp. Suggested Price: $49.95 / £31.99

Product Reliability, Maintainability, and Supportability Handbook

Reliability Analysis and Prediction with Warranty Data

Second Edition

Issues, Strategies, and Methods

Edited by

Bharatendra K. Rai

Michael Pecht University of Maryland, College Park, USA

To ensure product reliability, an organization must follow certain practices during the product development process that impact reliability. The second edition of this best-selling volume helps professionals to identify the shortcomings in the reliability practices of their organizations and empowers them to take actions to overcome them. The book focuses on identifying failure mechanisms and teaches traditional maintainability and supportability tasks. Edited by a mechanical engineer known for his work in product development, reliability, packaging, and supply chain efficiency, this invaluable resource is now updated to include new optimization methods.

Quality Management

Catalog no. 9879, ISBN: 978-0-8493-9879-7 April 2009, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $99.95 / £60.99

Quality Engineering Handbook Second Edition Edited by

Paul A. Keller Quality America Inc., Tucson, Arizona, USA Written by

Thomas Pyzdek Pyzdek Consulting Inc., Tucson, Arizona, USA Series: Quality and Reliability, 60

University of Massachusetts, USA

Nanua Singh Consultant, Michigan, USA

This accessible guide helps readers successfully interpret warranty data to make accurate predictions. It discusses practical issues associated with the modeling and analysis of warranty data and includes a number of useful strategies to reduce costs of warranties. The authors offer a step-by-step approach with flowcharts to extract meaningful information from the warranty data, demonstrating each approach with detailed application examples. They also illustrate the use of neural networks in predicting warranty performance and show how other statistical methodologies can help support strategic, tactical, and operational types of managerial decision making. Catalog no. K10183, ISBN: 978-1-4398-0325-7 April 2009, 6-1/8 x 9-1/4, 184 pp. Suggested Price: $79.95 / £48.99

Textbook

Reliability Engineering and Risk Analysis A Practical Guide, Second Edition Mohammad Modarres and Mark Kaminskiy University of Maryland, College Park, USA

Vasiliy Krivtsov Ford Motor Company, Dearborn, Michigan, USA

Written by one of the foremost authorities on the subject, the second edition is completely revised to reflect the recent changes to the ASQ Body of Knowledge for the Certified Quality Engineer (CQE). This handbook covers every essential topic required by the quality engineer for day-to-day practices in planning, testing, finance, and management and thoroughly examines and defines the principles and benefits of Six Sigma management and organization. The second edition provides new and expanded sections on management systems, leadership and facilitation principles and techniques, training, customer relations, documentation systems, and domestic and international standards.

With a focus on reliability analysis, this second edition provides a practical and comprehensive overview of reliability and risk analysis techniques. The text features additional topics including generalized renewal with applications, more detailed Bayesian estimation methods, and estimation of bounds of repairable unit reliability and availability. With numerous illustrative examples, this book also expands discussions on the models for physics of failure type probabilistic life estimation and uncertainty analysis and presents elementary risk analysis techniques. Only a handful of books cover both Reliability Engineering and Probabilistic Risk Assessment (PRA) together.

Catalog no. DK2887, ISBN: 978-0-8247-4614-8 April 2003, 8-1/2 x 11, 732 pp. Suggested Price: $185.95 / £121.00

Catalog no. 9247, ISBN: 978-0-8493-9247-4 September 2009, 7 x 10, 471 pp. Suggested Price: $99.95 / £39.99

Reliability, Risk, and Safety Theory and Applications Edited by

Radim Bris Carlos Guedes Soares Sebastián Martorell

What’s Good for GE May Not Be Good for You The What?, So What? and Now What? of Six Sigma Implementation Brenda Fake Lawrence Solow

Reliability, Risk and Safety – Theory and Applications will be of interest for academics and professionals working in a wide range of industrial and governmental sectors, including civil and environmental engineering, energy production and distribution, information technology and telecommunications, critical infrastructures, and insurance and finance. It covers topics such as risk and hazard analysis, systems reliability analysis, Monte Carlo Methods in system safety and reliability, dynamic reliability, and Bayesian methods, fault identification and diagnostics, and maintenance modeling and optimization to name just a few.

Companies fail when implementing Six Sigma processes most often because of their static approach, treating Six Sigma like it is a magic tonic rather than a participatory process. Based on complexity and chaos theory, this novel work presents ways to facilitate Six Sigma in the real world your company inhabits, where change is constant and exceptions are hardly the exception. Case studies reveal ways to navigate common mistakes and demonstrate how to integrate new processes with past efforts to obtain lasting progress that is reproducible and worth the effort.

Catalog no. K11365, ISBN: 978-0-415-55509-8 August 2009, 6-3/4 x 9-3/4, 2480 pp. Suggested Price: $669.00 / £429.00

Catalog no. K11248, ISBN: 978-1-4398-2599-0 August 2010, 6 x 9, 150 pp. Suggested Price: $39.95 / £25.99

Closed Loop Supply Chains RSM Simplified Optimizing Processes Using Response Surface Methods for Design of Experiments Patrick J. Whitcomb and Mark J. Anderson Stat-Ease, Minneapolis, Minnesota, USA

A complete demystification of response surface methods (RSM), this book takes a simple and fun approach that provides knowledge on RSM in an easy to read, informal style. Keeping formulas to a minimum and making liberal use of figures, charts, graphs, and checklists, the book offers relevant examples, amusing sidebars, and do-it-yourself exercises that lead readers to the peak potential for their product quality and process efficiency. The book includes Design-Expert, version 7, with a 180-day free trial, allowing readers to do the complex statistical computations, generate the necessary graphics, and perform the numerical optimization. Catalog no. PP7297, ISBN: 978-1-56327-297-4 November 2004, 7 3/8 x 9 1/4, 304 pp., Soft Cover Suggested Price: $57.95 / £36.99

SPC Simplified Practical Steps to Quality Robert T. Amsden Howard E. Butler Davida M. Amsden

New Developments to Improve the Sustainability of Business Practices Edited by

Mark E. Ferguson The Georgia Tech College of Management, Atlanta, USA

Gilvan C. Souza Kelley School of Business, Indiana University, Bloomington, USA Series: Supply Chain Integration Modeling, Optimization and Application, 4

A complete presentation of closed loop supply chain processes, this book demonstrates the impact it has on all aspects of the supply chain, from product development, to materials, to assembly and profitability. It includes research and case studies from the industries that use the closed loop supply chain methodology and explores how they use its practices to be more environmentally friendly and profitable. The authors cover profitable practices in returned products and recovery of products, designing the reverse logistics network, production planning, marketing strategies for recovered products, and how closed loop supply chain strategies can be used in industries other than manufacturing. Catalog no. AU9525, ISBN: 978-1-4200-9525-8 April 2010, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $79.95 / £49.99

Compliance in Today’s Global Supply Chain Thomas A. Cook American River International, Melville, New York, USA

Written in clear language, this hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. While the author employs statistical tools, these are rooted in practical examples, which require only basic math skills. The book explains how to set up and use variable and attribute control charts, as well as analyze frequency histograms, and evaluate machine and process capability. New sections cover such problem-solving tools as checksheets, flow charts, and scatter diagrams. The final module examines how SPC tools are used in organizations committed to continuous improvement. Practice problems are included at the end of each module.

Managing director of ARI and Department of Commerce appointee to the New York District Export Council, Thomas Cook is one of the most accomplished experts on international trade. In this comprehensive yet accessible resource, he provides a step-by-step blueprint for executing a corporate global trade program that is both compliant and cost-effective. The text identifies both traditional concerns and emerging complications, and then puts forward strategies to address them. In providing cost-effective solutions for building and securing a global supply chain, Cook emphasizes continuing education that sensitizes all levels of an enterprise to the importance of abiding by changing regulations.

Catalog no. PP6340, ISBN: 978-0-527-76340-4 January 1998, 228x204, 304 pp., Soft Cover Suggested Price: $30.95 / £19.99

Catalog no. AU6219, ISBN: 978-1-4200-8621-8 April 2010, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $79.95 / £49.99

Quality & Reliability / Supply Chain Management / Logistics

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

For more information and a complete list ERP Construction Supply Chain Management Handbook

Supply Chain Management / Logistics 66

Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition Carol A Ptak Consultant, Long Branch, Washington, USA

Edited by

Eli Schragenheim

William J. O’Brien, Carlos T. Formoso, Vrijhoef Ruben, and Kerry London

Elyakin Management Systems, Ra’anana, Israel Series: Resource Management

Increasing demands for quality and cost improvements as well as the revolution in global logistics has brought research on construction supply chain management to the forefront. With international contributors providing interdisciplinary perspectives, this volume provides a comprehensive review of CSCM methodologies and presents leading examples of best practices. Keeping pace with advances in the field, the book addresses major areas of concern, including management of production operations, organizational arrangements and contracts, and the use of information technology to define the current state of the art.

The second edition of a bestseller, this book explains enterprise resource planning (ERP) from the perspective of the business manager. Carol A. Ptak furnishes a clear, detailed roadmap with real-life examples for successful selection, implementation, and utilization of ERP for improved competitiveness. She includes updated concepts like supplier relationship management, customer relationship management, and technology support. The book comes with the Management Interactive Case Study Simulator. This learning tool simulates a real-time ERP information system and allows users to manage a small company, illustrating crucial management issues and their solutions.

Catalog no. 47450, ISBN: 978-1-4200-4745-5 October 2008, 6-1/8 x 9-1/4, 508 pp. Suggested Price: $129.95 / £82.00

Delivering Performance in Food Supply Chains Edited by

C. Mena

Catalog no. SL3585, ISBN: 978-1-57444-358-5 October 2003, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $83.95 / £53.99

Textbook

Facilities Design

Cranfield University, Bedfordshire, UK

Third Edition

G. Stevens

Sunderesh S. Heragu

Consultant, UK

University of Louisville, Kentucky, USA

Food and drink supply chains are complex, continually evolving systems, involving many participants and part and consequently, considerable challenges. This volume identifies six key challenges in managing food and drinks supply chains. Each section of the book focuses on one. These include the fundamental role of relationship management in supply chains, the active alignment of supply and demand, different approaches to effective and efficient process management, quality and safety management, the effective use of new technologies, and the delivery of food as a sustainable and responsible activity.

Delineating the proper design, layout, and location of facilities, this book strikes a healthy balance between theory and practice. It provides an understanding of the practical aspects of implementing preliminary designs development through analytical models. The third edition of a bestseller, it features updated multimedia tools, new software, and additional exercise problems. The text presents analytical performance evaluation models and tests them using software available for download on the web. An appendix offers queuing and queuing models along with simulation examples. Each chapter includes a set of review questions for self-study.

Catalog no. N10144, ISBN: 978-1-4398-2726-0 May 2010, 6 x 9, 560 pp. Suggested Price: $269.95 / £170.00

Enterprise Sustainability Enhancing the Military’s Ability to Perform its Mission Dennis F.X. Mathaisel Babson College, Babson Park, Massachusetts, USA

Joel M. Manary SPAWAR, SSC, San Diego, California, USA

Clare L. Comm University of Massachusetts, Lowell, USA

A blueprint for transforming military depot workload and processes into those of high-performance commercial facilities, this volume provides tools for enhancing the ability of the military to perform MRO on its weapon systems. The text focuses on availability of required parts, facilities, tools, and manpower; dependability of the weapon systems; capability of the enterprise to perform the mission; affordability and improving the life cycle cost (LCC) of a system or project; and marketability of concepts and motivating decision makers. These concepts and tools are applicable to any enterprise, military or commercial, that is concerned about sustainability. Catalog no. AU7858, ISBN: 978-1-4200-7858-9 October 2009, 7 x 10, 412 pp. Suggested Price: $89.95 / £54.99

Catalog no. 66269, ISBN: 978-1-4200-6626-5 June 2008, 7 x 10, 624 pp. Suggested Price: $129.95 / £49.99

Fix Your Supply Chain How to Create a Sustainable Lean Improvement Roadmap Paul C. Husby 3M Company, St. Paul, Minnesota, USA

Dan Swartwood Sand Springs, Oklahoma, USA

Written by business leaders for business leaders, this book explores successful supply chain improvement requirements and methodologies. It covers the use of these techniques in a story about Twin City Manufacturing, a fictitious company based on the authors’ actual experiences. Whether you are intimately familiar with the supply chain discipline or have limited experience, the authors present a valuable roadmap that can be applied to supply chain improvement. Drawing on their combined 70 years of experience, the authors will arm you with the knowledge and methods needed to identify and implement change, and give you the confidence needed to become an effective change agent. Catalog no. PP7381, ISBN: 978-1-56327-381-0 May 2009, 6 x 9, 214 pp. Suggested Price: $49.95 / £30.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

Second Edition James B. Ayers

Implementing a Mixed Model Kanban System The Lean Replenishment Technique for Pull Production

CGR Management Consultants, Playa del Rey, California, USA Series: Resource Management

James Vatalaro Robert Taylor

Handbook of Supply Chain Management, Second Edition makes the work of supply chain managers both faster and more on target with the needs of their companies. This volume introduces or emphasizes the SCM topics that have grown in visibility or prominence since the publication of the first edition. These include: drivers of supply chain change; project management approaches for implementing supply chain change; globalization and supply chains; the importance of spheres (businesses within a business) in designing supply chains; the contribution of backbone/enabling processes within an organization; and the Lean movement and its implications for SCM.

A comprehensive and in-depth guide to implementing a kanban within the value stream, this book provides step-by-step coverage and guidance of the implementation, metrics, and dynamics of an effective kanban system based on proven reliable methods honed through years of implementation experience within manufacturing and non-manufacturing environments. By focusing on a case study of a manufacturing company trying to create and maintain continuous flow in their value stream, Vatalaro and Taylor show the reader how to construct their own kanban process, from beginning to end. It includes a CD-ROM with spreadsheets and forms.

Catalog no. AU3160, ISBN: 978-0-8493-3160-2 April 2006, 6-1/8 x 9-1/4, 640 pp. Suggested Price: $83.95 / £53.99

Catalog no. PP7286, ISBN: 978-1-56327-286-8 June 2005, 281x216, 124 pp., Soft Cover Suggested Price: $46.95 / £29.99

The Intimate Supply Chain Hands-On Inventory Management Ed C. Mercado

Leveraging the Supply Chain to Manage the Customer Experience David Frederick Ross Lawson, Schaumburg, Illinois, USA

Using a clear, organized, and accessible building block approach to managing inventory, this volume offers complete coverage of the basic concepts, calculations, and techniques of inventory. These fundamental techniques, which can be easily applied to handle problems in the workplace, are used to demonstrate current concepts such as lean principles and continuous improvement. Numerous case studies from a variety of industries are provided to illustrate concepts. Additional topics presented include types of inventory, inventory transactions, bills of materials, planning and replenishment, storage and physical control, and supply chain management and technology.

Bestselling author David Ross has been instrumental in the development of the principles and practices involved in implementing supply chain management in numerous companies across many industries. In this book, he presents a paradigm shift in supply chain thinking. He explains how effective supply chain management must start with the aim of being as intimate with the customer as possible in order to bring total value to the customer’s experience. Rather than focusing on a portfolio of products, this work explains how to focus on the individual customer’s requirements with the intent of satisfying that customer’s wants and needs.

Catalog no. AU8326, ISBN: 978-0-8493-8326-7 December 2007, 6-1/8 x 9-1/4, 128 pp. Suggested Price: $62.95 / £39.99

Catalog no. AU6497, ISBN: 978-1-4200-6497-1 June 2008, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $79.95 / £49.99

Humanitarian Logistics and Supply Chains

Introduction to Logistics Engineering

Case Studies and Research Issues Dave Goldsman Georgia Institute of Technology, Atlanta, USA Series: Integrated Supply Chain Management

Supply Chain Management / Logistics

Handbook of Supply Chain Management

Edited by

G. Don Taylor Virginia Polytechnic Institute and State University, Blacksburg, USA

This book examines cases involving humanitarian relief efforts for natural disasters, such as hurricanes and tsunamis, or public service problems, such as immunization of large populations that require efficient use of operations research management. It introduces supply chain models and techniques to effectively deliver relief efforts, illustrating the use of such strategies and techniques on various real-world problems. It examines areas of study where additional research efforts are most needed. It also investigates the connections between supply chain managers and humanitarian organizations such as the WHO, CARES, and CDC.

Filling the gap between education and practice, this brief but comprehensive volume covers the most basic material in the field of logistics engineering, making it suitable for those who require an overview of the topic. The book discusses logistics from historical and economic perspectives, covers the basic tools required for the study and practice of logistics, and reviews the metrics that can be used to evaluate progress. It then delves into activities that commonly fill the workdays of logisticians. The book closes with an excellent chapter on logistics as an integrating systems function.

Catalog no. AU4290, ISBN: 978-1-4200-4290-0 April 2010, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $89.95 / £57.99

Catalog no. 88513, ISBN: 978-1-4200-8851-9 December 2008, 7 x 10, 320 pp. Suggested Price: $89.95 / £57.99

For more information and a complete list Inventory Management Non-Classical Views

Lean Logistics

Edited by

The Nuts and Bolts of Delivering Materials and Goods

Mohamad Y. Jaber

Supply Chain Management / Logistics 68

Ryerson University, Toronto, Ontario, Canada Series: Industrial Innovation

Michel Baudin

Classical inventory management focuses on cost minimization as a performance measure, where many cost parameters are difficult to estimate and inventory system costs are hidden. Constantly changing in response to international competition and new technology, inventory management requires a new family of performance measures that represent situations more realistically. Establishing the foundation for new areas of research, Inventory Management: Non-Classical Views focuses on the need to design inventory systems that serve as a means of flexibility, to develop performance measures other than cost to control inventory, and to view inventory as a contributor to customer value creation.

Defining best post production processes for finished goods, respected consultant Michel Baudin teaches business operators how to maintain supply that meets demand, as well as the ability to organize and deliver that supply. Applying his well known nuts and bolts approach, Baudin addresses the physical infrastructure of lean logistics and the flow of information that serves as its nervous system. He demonstrates how to avoid shortages while maintaining low inventories, and explains how to take advantage of the increased flexibility generated through lean manufacturing. He also offers innovative approaches to supplier relations and efficient ways to deliver parts to assemblers.

Catalog no. 79972, ISBN: 978-1-4200-7997-5 August 2009, 6-1/8 x 9-1/4, 242 pp. Suggested Price: $79.95 / £49.99

Catalog no. PP7296, ISBN: 978-1-56327-296-7 February 2005, 6 x 9, 400 pp. Suggested Price: $57.95 / £36.99

Kanban for the Shopfloor

Consultant, Palo Alto, California, USA

Lean Supply Chain Management A Handbook for Strategic Procurement

The Productivity Press Development Team

Jeffrey P. Wincel

Kanban for the Shopfloor provides a working manual for those seeking to implement this method of production control in any operation. It defines the various terms and methods employed in kanbans, and illustrates how, when adhered to, kanban is an element of continuous improvement that ultimately leads to the ideal of one-piece flow. Making practical information easily accessible, one main idea is presented every two to four pages so that the book can be picked up and put down easily. Each chapter begins with an overview and ends with a summary section. Helpful illustrations are used throughout. The book presents major concepts and tools in simple, clear language.

Unlike other strategic procurement guides, this book considers an organization’s business condition as a contributing factor in the development of a strategic procurement strategy. That is, rather than taking a one-size fits all approach, the author’s more individualized approach illustrates techniques specific to organizations operating in a standard environment or crisis environment. Perhaps the only resource that incorporates lean methodology as the key factor in its supply chain strategies, this book covers methods for developing and tracking strategic procurement initiative, coordinating supply chain management and Lean manufacturing, and performance measurement tools.

Catalog no. PP7269, ISBN: 978-1-56327-269-1 February 2002, 7 x 10, 120 pp., Soft Cover Suggested Price: $26.95 / £16.99

Catalog no. PP7289, ISBN: 978-1-56327-289-9 December 2003, 6 x 9, 256 pp. Suggested Price: $46.95 / £29.99

Logistics Engineering Handbook Kanban Just-in-Time at Toyota Management Begins at the Workplace Japan Management Association This simple but powerful book is based on the seminars given by Taiichi Ohno and other senior production staff to introduce Toyota’s own supplier companies to JIT. It teaches the philosophy and implementation of what many call the most efficient production system in the world. The book provides a clear structure for an introductory JIT training program, explains every aspect of the JIT system, including how to set it up and how to refine it once it’s in place, and demonstrates how to use a simple visual system to control the production process. Catalog no. PP9948, ISBN: 978-0-915299-48-5 April 1986, 6 x 9, 224 pp. Suggested Price: $52.95 / £33.99

Edited by

G. Don Taylor Virginia Polytechnic Institute and State University, Blacksburg, USA

Taking a unique engineering approach, the Logistics Engineering Handbook provides comprehensive coverage of traditional methods and contemporary topics. The book delineates basic concepts and practices, provides a tutorial for common problems and solution techniques, and discusses current topics that define the state of the logistics market. It covers background information that defines engineering logistics, activities and implementation, transportation management, enabling technologies, and emerging trends. Each chapter includes either a brief case study overview of an industrially motivated problem or a tutorial using fabricated data designed to highlight important issues. Catalog no. 3053, ISBN: 978-0-8493-3053-7 December 2007, 7 x 10, 640 pp. Suggested Price: $129.95 / £82.00

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

Compliance, Security, and Dealing with Terrorism

Setting the Conditions for Excellence

Thomas A. Cook

Supply Chain Leadership Institute, Kansas City, Missouri, USA Series: Resource Management, 40

American River International, Melville, New York, USA

The events of September 11, 2001 not only had a profound impact upon individuals, institutions, and governments, but also upon global trade. The reverberations of this focused act of terrorism are manifested in much more stringent logistics, documentary requirements, and regulations. A single source on compliance and security, Managing Global Supply Chains frames a comprehensive strategy for supply chain executives in the post 9/11 world. It delineates problems and changes in rules and regulations, discusses vocabulary and acronyms including AES, CSI, and The Patriot Act, and teaches executives to implement mandatory compliance and security programs as a means of preserving expeditious global supply chains. Catalog no. AU6456, ISBN: 978-1-4200-6456-8 March 2008, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $79.95 / £49.99

Manufacturing at Warp Speed Optimizing Supply Chain Financial Performance

Joseph L. Walden

Applying his 30 years of supply chain experience and exemplary leadership, Joe Walden invites supply chain managers to step up and become supply chain leaders in pursuit of new levels of excellence. In addition to providing a roadmap to leadership for supply chain professionals, the book fills a gap in most university curriculums by serving as a practical manual on leadership. The book details the qualities considered benchmarks for measuring leadership success. It also provides a historical look at leadership in supply chain management complemented by original interviews with leaders in industry and government across three continents. Catalog no. AU397X, ISBN: 978-1-4200-8397-2 June 2009, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $79.95 / £48.99

New Methods of Competing in the Global Marketplace

Eli Schragenheim

Critical Success Factors from Service and Manufacturing

Elyakin Management Systems, Ra’anana, Israel

Richard E. Crandall

H. William Dettmer

Appalachian State University, Boone, North Carolina, USA

Goal Systems International, Port Angeles, Washington, USA The CRC Press Series on Constraints Management, 19

William Crandall

The book provides everything a typical production professional needs to implement the second generation Drumm-Buffer-Rope approach. Fully illustrated, with numerous examples, case studies, and manufacturing scenarios, the book is so easy to read that even the novice can understand it. The Management Interactive Case Study Simulator (MICSS) is included with the book. This software sets up a virtual company that readers can use to test and practice the processes covered in the book before implementing them in their organizations. The book and software together make the complete package for learning how to streamline manufacturing operations. Catalog no. SL2937, ISBN: 978-1-57444-293-9 September 2000, 6-1/8 x 9-1/4, 376 pp. Suggested Price: $83.95 / £53.99

University of North Carolina, Pembroke, USA Series: Resource Management

Highlighting the value of using contemporary innovations to help achieve success, this book describes the vanishing boundaries between the manufacturing and service sectors. It presents case studies of companies that have successfully merged methodologies from a variety of manufacturing and service industries and emphasizes the importance of selecting critical success factors to achieve continuous improvement. The authors show how the ITO method can match improvement methods to a company’s profile and detail the steps necessary to build an integrated supply chain. The book also covers the interdependence of technology, infrastructure, and culture in business. Catalog no. AU5126, ISBN: 978-1-4200-5126-1 April 2008, 6-1/8 x 9-1/4, 456 pp. Suggested Price: $69.95 / £44.99

Mastering Purchasing Management for Inbound Supply Chains

Operational Excellence

Thomas A. Cook

James William Martin

Using Lean Six Sigma to Translate Customer Value through Global Supply Chains

American River International, Melville, New York, USA

Six Sigma Integration, Inc., Rehoboth, Massachusetts, USA

Many of the lessons about inbound supply, especially foreign purchasing, are far less costly when learned through others’ experience. Leaving little to chance, international trade expert Thomas Cook details all the basic fundamentals of logistics and compliance, while also offering essential insight that even seasoned supply managers will find valuable. He covers the importance of bonded warehouses and cost modeling. He presents case studies from a variety of industries that illustrate best practices while revealing those things that the savvy trader should know about foreign trade zones.

Presenting 110 key concepts designed to translate the voice of the customer throughout global supply chains, this volume is a practical source of information for organizations seeking to increase productivity and improve shareholder satisfaction. Recognizing that failure is often self-induced through poor leadership and an inability to form and execute a strategic vision, the author shows how to increase global competitiveness through the application of Six Sigma. He details crucial implementations needed for enhanced productivity, while also explaining how to establish seamless information-sharing throughout global supply chains, paying particular attention to the role of IT.

Catalog no. PP6197, ISBN: 978-1-4200-8619-5 March 2010, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $79.95 / £49.99

Supply Chain Management / Logistics

Managing Global Supply Chains

Modeling and Benchmarking Supply Chain Leadership

Catalog no. AU6250, ISBN: 978-1-4200-6250-2 December 2007, 244x180, 664 pp. Suggested Price: $93.95 / £59.99

For more information and a complete list Textbook

Principles of Supply Chain Management

Supply Chain Management / Logistics

Richard E. Crandall and Charlie C. Chen

A Practical Introduction

Appalachian State University, Boone, North Carolina, USA

Erick C. Jones

William Crandall

University of Nebraska, Lincoln, USA

University of North Carolina, Pembroke, USA Series: Resource Management, 41

Christopher A. Chung

While most supply chain books focus only on logistics, Principles of Supply Chain Management offers a balanced approach to all aspects of the supply chain, including manufacturing and procurement. This undergraduate text provides a complete introduction to supply chain basics and explains how supply chains are constructed to meet customer needs. It addresses the benefits and challenges of establishing and integrating supply chains. The authors also discuss the flow of information and funds in a supply chain, stressing the importance of equitable sharing of information among all members. In addition, this book also examines the future of supply chains for organizations.

Providing a deeper understanding of this field, this book examines past, present, and future directions for RFID technology. The book presents an integrated logistics model along with various applications of RFID in animal tracking, toll roads, people tracking, and other areas. It addresses both active and passive system component testing models and examines best practices for logistics integration. The text also covers mandates and standards, making it an ideal reference for practitioners and instructors. The book contains Technical Notes sections, allowing readers to move on to general concepts if that is their immediate need, but easily find the technical information on a case by case basis.

Catalog no. 91077, ISBN: 978-1-4200-9107-6 December 2009, 6-1/8 x 9-1/4, 645 pp. Suggested Price: $89.95 / £57.99

Catalog no. 9385, ISBN: 978-0-8493-8526-1 December 2007, 6-1/8 x 9-1/4, 520 pp. Suggested Price: $119.95 / £76.99

Retail Supply Chain Management James B. Ayers CGR Management Consultants, Playa del Rey, California, USA

Mary Ann Odegaard Michael G. Foster Business School, University of Washington, Seattle, USA

RFID in Logistics

Most retail industry managers focus on products instead of operations. Retail Supply Chain Management demonstrates the connection between products, market, and strategies. This book provides an understanding of each facet of the supply chain to show how each component is related and can be manipulated for maximum return. Describing tools for production planning and inventory control, it addresses the ways to improve customer service. It explains methods for approaching costs and cost reduction, covering assets and operating expenses. This text also includes case studies on such companies as Wal-Mart, GM, and Dell to illustrate specific solutions to common situations in a retail supply chain. Catalog no. AU9052, ISBN: 978-0-8493-9052-4 November 2007, 6-1/8 x 9-1/4, 448 pp. Suggested Price: $93.95 / £59.99

Seabrook, Texas, USA

Strategic Planning Models for Reverse and Closed-Loop Supply Chains Kishore K. Pochampally Southern New Hampshire University, Manchester, USA

Satish Nukala Halliburton Energy Services, Houston, Texas, USA

Surendra M. Gupta Northeastern University, Boston, Massachusetts, USA

The first complete work published on strategic planning of reverse and closedloop supply chains, this book addresses the issues faced by planners using efficient models in a variety of decision-making situations. It addresses selection of economical used and new products, and the evaluation of collection centers, production and recovery facilities, and marketing strategies. It also looks at the selection of potential second-hand markets, and the achievement of optimal transportation. Written for both professionals and academics, it demonstrates how particular strategic issues can be effectively approached in particular situations, using suitable quantitative techniques or suitable combinations. Catalog no. 54783, ISBN: 978-1-4200-5478-1 September 2008, 6-1/8 x 9-1/4, 292 pp. Suggested Price: $79.95 / £49.99

Applications, Technology, Security, and Privacy

The Supply Chain in Manufacturing, Distribution, and Transportation

Edited by

Modeling, Optimization, and Applications

Syed A. Ahson

Edited by

RFID Handbook

Microsoft Corporation, Bellevue, Washington, USA

Mohammad Ilyas Florida Atlantic University, Boca Raton, USA

From basic concepts to future research directions, the RFID Handbook provides technical information about all aspects of RFID technology. This book presents current and emerging applications in supply chain management, field reporting and communication systems, the pharmaceutical industry, video surveillance, and information services. It also describes various state-of-the-art technologies from data management systems to transient and persistent electronic product codes. Additionally, the book addresses security and privacy issues with in-depth discussions of authentication mechanisms, inter-domain security, and encryption schemes, among other topics. Catalog no. 54996, ISBN: 978-1-4200-5499-6 March 2008, 7 x 10, 712 pp. Suggested Price: $139.95 / £89.00

Kenneth D. Lawrence New Jersey Institute of Technology, Newark, USA

Ronald K. Klimberg and Virginia Miori St. Joseph’s University, Philadelphia, Pennsylvania, USA

Focusing on research that integrates production, distribution, and transportation, this book explores problems within the supply chain integration process. The text presents tactical and operational models that address a wide variety of organizational issues, including high-level production schedules, product sourcing, network alignment, distribution center layouts, transportation operations with consistent demand, inventory planning, as well as day-to-day operations planning. Leading contributors from industry and academia also provide real-world business applications and case studies that feature some of the modeling solutions discussed in the chapters. Catalog no. AU945X, ISBN: 978-1-4200-7945-6 April 2010, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $69.95 / £44.99

A Supply Chain Logistics Program for Warehouse Management

Using Technology to Transform the Value Chain

David E. Mulcahy

Fred Kuglin

The Villages, Florida, USA

Kuglin, Inc., Plano, Texas, USA

Joachim Sydow

Ray Hood

Kirchheimbolanden, Germany

Qumu, Inc., Emeryville, California, USA

Most logistics professionals have learned from experience that a pre-planned and organized warehouse operation concept with a WMS program project offers significant advantages. A Supply Chain Logistics Program for Warehouse Management provides insights and tips to improve the efficiency of a WMS program. The book presents a WMS program design that can help managers reduce identified product damage, enhance identified product flow and inventory tracking, increase employee productivity, improve customer service, reduce warehouse operating costs, maintain on-schedule deliveries, and assure asset protection. It contains illustrations and forms to assist in operations.

Technology alone does nothing for global companies. When applied to business processes in an effective way, new technologies can produce breakthrough changes in how companies conduct business. Using Technology to Transform the Value Chain demonstrates the need for using these emerging technologies in business to maintain competitiveness. This book illustrates how connectivity can enable a firm to make informed business choices and create new revenue streams while managing and maximizing connectivity. This text also presents case studies from a variety of industries to show how new technologies can be deployed in different business environments in order to enhance productivity and performance.

Catalog no. AU0575, ISBN: 978-0-8493-0575-7 May 2008, 7 x 10, 552 pp. Suggested Price: $89.95 / £57.99

Catalog no. AU4759, ISBN: 978-1-4200-4759-2 December 2008, 6-1/8 x 9-1/4, 140 pp. Suggested Price: $79.95 / £49.99

Supply Chain Management at Warp Speed Integrating the System from End to End Eli Schragenheim

Bureaucracy and Administration

Elyakin Management Systems, Ra’anana, Israel

Edited by

H. William Dettmer

Ali Farazmand

Goal Systems International, Port Angeles, Washington, USA

Florida Atlantic University, Fort Lauderdale, USA Series: Public Administration and Public Policy, 153

J. Wayne Patterson This sequel to the bestselling Manufacturing at Warp Speed refines and updates the former approach to production management with new ideas that complement earlier tactics. This is the first book to describe, in detail, the application of the TOC approach to assured availability in distribution, for both original equipment manufacturers and retailers. The authors address the new demands taken on when a firm offers the ability to handle rush orders. They also review the issues surrounding availability and the management of inventory moving through distribution systems. Catalog no. AU7335, ISBN: 978-1-4200-7335-5 April 2009, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $79.95 / £48.99

This volume provides a thorough analysis of bureaucracies worldwide and their effect on politics and society. The book begins by exploring the historical antecedents of bureaucracy. In the next section, leading scholars present a detailed review of theoretical and conceptual perspectives on bureaucracies and bureaucratic politics, followed by empirical studies. Following an examination of bureaucracy and public management and presenting topics such as the response to Hurricane Katrina, training of bureaucrats, and ethical issues, contributors review bureaucratic politics in the Americas, Europe, the Middle East, and Asia. The book concludes with a focused analysis of bureaucracy, change, reform, and revolution, highlighting implications for future governance and administration. Catalog no. DK3111, ISBN: 978-0-8247-2369-9 June 2009, 7 x 10, 652 pp. Suggested Price: $139.95 / £85.00

Supply Chain Risk Management Minimizing Disruptions in Global Sourcing Edited by

Robert Handfield North Carolina State University, Raleigh, USA

Kevin P. McCormack

Critical Infrastructure Understanding Its Component Parts, Vulnerabilities, Operating Risks, and Interdependencies

DRK Research & Consulting, Raleigh, North Carolina, USA Series: Resource Management

Tyson Macaulay

Written to assist companies moving to the use of a global sourcing model for parts and materials procurement, this text addresses the issues of product and service flow disruptions. Unlike previous treatments, it goes beyond an overview of risk to provide and explain an exhaustive list of potential supply chain disruptions. Offering guidance on redesigning supply chains for better resiliency, this book is a complete guide for navigating the complexities inherent in the execution and management of global logistics and sourcing, supplier development and materials management. The book includes multi-industry case studies of supply chain disruptions from major corporations, including Target, GlaxoSmithKline, the Home Depot, and IBM.

Critical Infrastructure (CI) is a little understood topic, which seems to generate more fear than rational discussion. CIs are considered fundamental to the functioning of modern economies. Moving beyond definitions, this volume looks at the iron triangle within CI: power, telecom, and finance. It introduces the concept of CIs as industrial and enterprise risk conductors, highlighting the fact that a CI failure can propagate an impact throughout an enterprise. This text rethinks the concept of a CI according to contemporary factors, providing guidance for mitigating risk within the framework of national economies.

Catalog no. AU6642, ISBN: 978-0-8493-6642-0 December 2007, 6-1/8 x 9-1/4, 136 pp. Suggested Price: $83.95 / £53.99

CISSIP, CISA, ISSPCS, Ottawa, Ontario, Canada

Catalog no. AU6835, ISBN: 978-1-4200-6835-1 August 2008, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $79.95 / £49.99

Supply Chain Mgmt. / Logistics / Fundamentals & General Reference

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

For more information and a complete list Encyclopedia of Public Administration and Public Policy Second Edition

An International Perspective

Edited by

Jack Rabin Pennsylvania State University - Harrisburg, Middletown, USA

Evan M. Berman

Fundamentals & General Reference 72

Handbook of Administrative Reform

National Chengchi University, Taipei, Taiwan

This expansive text provides detailed coverage of watershed policies and decisions from the perspectives of privatization, biomedical ethics, education, and diversity. Also available in an easily accessible and continually updated web version, the second edition features a wide range of new topics, including military administration, government procurement, social theory, and justice administration in developed democracies. It also addresses current issues such as the creation of the Department of Homeland Security and covers public administration in the Middle East, Africa, Southeast Asia, the Pacific, and Latin America. Catalog no. AU5275, ISBN: 978-1-4200-5275-6 December 2007, 2200 pp. Suggested Price: $1295.00 / £825.00 Also available online

Jerri Killian Wright State University, Dayton, Ohio, USA

Niklas Eklund Umea Universitet, Sweden Series: Public Administration and Public Policy

This volume brings together international experts to analyze the intervention strategies central to administrative reform in nine nations located in North America, Europe, and Latin America. The text examines factors influencing administrative reform, most notably pressure to adhere to the institutional, international, and supranational standards promulgated by globalization, the European Union, and the United Nations. Using case studies of EU members and applicant nations, as well as the United States, Canada, and Mexico, the book concludes with a challenge to continue the noble cause of advancing democracy through accountable, transparent, and responsive reform. Catalog no. AU8065, ISBN: 978-0-8493-8065-5 February 2008, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $99.95 / £63.99

Handbook of Public Information Systems Ethics Moments in Government Cases and Controversies

Third Edition Edited by

Christopher M. Shea

Donald C. Menzel

University of North Carolina at Chapel Hill, USA

Ethics Management International, Tampa, Florida, USA ASPA Series in Public Administration and Public Policy

G. David Garson

Ethical, effective, and equitable public services have been shown to inspire public trust, facilitating the collaborative partnership that must exist between public servants and citizens to achieve good governance. This volume examines how to identify, assess, and resolve the ethical issues and dilemmas that often confront those who govern. A one-stop resource for all those who must contend with thorny ethical issues, this volume presents case studies based on real situations, followed by discussion questions and case assessments by expert practitioners. A supplemental CD is included which contains articles, workshop programs, and links to organizations. Catalog no. K10352, ISBN: 978-1-4398-0690-6 September 2009, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $54.95 / £33.99

The Facilitative Leader in City Hall Reexamining the Scope and Contributions

North Carolina State University, Raleigh, USA Series: Public Administration and Public Policy, 155

The third edition of a bestselling resource, this book reviews IT organizational research, policy issues, e-government, and computer applications of public information systems. It includes case studies on each of these topics and coverage of IT policy at all levels of government, both domestically and internationally, to show the differences and similarities between countries and levels of government. New topics include the challenges faced by practitioners in everyday situations, how IT impacts the delivery of government services, the integration of IT systems across governmental organizations, and the design, development, and management of IT systems, to name just a few. Catalog no. K10387, ISBN: 978-1-4398-0756-9 February 2010, 7 x 10, 501 pp. Suggested Price: $89.95 / £57.99

Handbook of Research Methods in Public Administration Second Edition Edited by

Edited by

Gerald J. Miller

James H. Svara

Rutgers University, Newark, New Jersey, USA

Arizona State University, Phoenix, USA ASPA Series in Public Administration and Public Policy

Kaifeng Yang Florida State University, Tallahassee, USA Series: Public Administration and Public Policy, 71

A critical examination of government in American cities, this volume presents the innovative view that mayors in council-manager cities are better positioned to develop positive leadership than their peers in mayor-council cities. This book develops a deeper understanding of city government institutions with an examination of groundbreaking conceptual model of leadership and how it relates to local government forms. Based on the observation of mayors who have served in the past decade in cities ranging in size from 1500 to 1.5 million, 14 case studies evaluate factors that contribute to effective leadership and highlight emerging issues faced by today’s cities.

Describing new techniques and novel applications, this volume demonstrates the use of tools designed to meet the increased complexity of problems in government and non-profit organizations. It presents detailed information on conceptualizing, planning, and implementing research projects involving a wide variety of available methodologies. Providing a reference of systematic methods, this second edition explains how these techniques aid in understanding traditional issues, and reveals how they might be applied to answer emerging theoretical and practical questions.

Catalog no. AU6831, ISBN: 978-1-4200-6831-3 December 2008, 6-1/8 x 9-1/4, 414 pp. Suggested Price: $89.95 / £57.99

Catalog no. AU5384, ISBN: 978-0-8493-5384-0 November 2007, 7 x 10, 992 pp. Suggested Price: $144.95 / £92.00

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Labor Relations in the Public Sector Fourth Edition Richard Kearney North Carolina State University, Raleigh, NC, USA Series: Public Administration and Public Policy, 85

Philippine Security in the Age of Terror National, Regional, and Global Challenges in the Post-9/11 World Rommel C. Banlaoi Philippine Institute for Political Violence and Terrorism Research, Pasig City

Reflecting globalization and trends that are reshaping the role of labor unions, the fourth edition of this perennially bestselling textbook is now completely updated. Maintaining its accessible format, the text continues to recognize the key role played by unions in the federal government as well as state and local jurisdictions. The text also considers emerging trends and features several new case studies that provide readers with experiential learning opportunities across a range of contemporary situations. It places greater emphasis on interest-based (“win–win”) negotiations during bargaining processes and throughout the administration of contracts.

From national security and military issues to government response against terror threats, this handbook and policy guide illustrates the nuanced response of Filipino security policy to the deep historical, economic, social, and political roots of Muslim radicalism in the Philippines. Divided into three parts, this updated collection begins with Filipino-specific issues, including politics and national identity, globalization, and local and military security. Part Two covers bilateral security issues involving China, Australia, and the U.S., and Part Three concludes with selected global, regional, and multilateral issues such as maritime security, piracy, and the ASEAN Regional Forum.

Catalog no. AU6314, ISBN: 978-1-4200-6314-1 November 2008, 6-1/8 x 9-1/4, 360 pp. Suggested Price: $79.95 / £49.99

Catalog no. K10796, ISBN: 978-1-4398-1550-2 October 2009, 6-1/8 x 9-1/4, 376 pp. Suggested Price: $89.95 / £57.99

Public Administration and Law Third Edition Textbook

The Mathematics of Politics E. Arthur Robinson, Jr. and Daniel Ullman George Washington University, Washington, D.C., USA

With record voter turnouts for the 2008 presidential election, interest in the U.S. electoral system and voting (especially among college students) has never been higher. This textbook is based on a popular mathematics and politics course that the authors have taught at George Washington University for the past six years. It explores the mathematics of politics, showing how mathematical reasoning is connected to the pressing issues of contemporary politics and in the liberal arts. Focusing on voting, apportionment, conflict, and the Electoral College, each part of the text examines a type of decision problem and a way to solve it. Catalog no. K11044, ISBN: 978-1-4398-1983-8 June 2010, 6-1/8 x 9-1/4, 375 pp. Suggested Price: $49.95 / £30.99

David H. Rosenbloom and Joshua Chanin American University, Washington, D.C., USA

Rosemary O’Leary

Fundamentals & General Reference

Textbook

Maxwell School of Syracuse University, New York, USA Series: Public Administration and Public Policy, 61

Unusual in its scope, this volume analyzes the ways in which constitutional law regulates how administrators interact with the public. As in the earlier editions, the book provides coverage of interactions betweeen administrators, interactions with public employees, prisoners, police, public mental health patients, inspectors, and every other government worker who is acting on behalf of the government. The book documents the growth of the rights of public employees and prisoners, explains how the courts have made it easier to pursue lawsuits preserving these rights, and examines the liability of public administrators who have violated these rights. Catalog no. K10221, ISBN: 978-1-4398-0398-1 June 2010, 6-1/8 x 9-1/4, 350 pp. Suggested Price: $79.95 / £49.99

The New Face of Government

Public Administration in East Asia

How Public Managers Are Forging a New Approach to Governance

Japan, South Korea, Chinese Mainland and Taiwan

David E. McNabb

Evan M. Berman

Pacific Lutheran University, Tacoma, Washington, USA ASPA Series in Public Administration and Public Policy

National Chengchi University, Taipei, Taiwan Series: Public Administration and Public Policy, 156

Focusing on transformation at the federal, state, and local levels, this book reflects the changes currently taking place in government and nonprofit organizations. Processes such as strategic management, enterprise architecture, information and communications technology, and enterprise transformation are enabling agencies from the public and private sectors to become cost-effective, performanceoriented learning organizations. Aimed at present and future administrators of public organizations, this resource includes a field-tested survey for diagnosing disequilibrium in organizations as a first step in a transformational change initiative.

East Asian economies are among the fastest growing in the world, and with that growth comes significant expansion and development of public administration professionalism. This state-of-the-art resource brings together the fragments of existing knowledge on this area, filling the need for a comprehensive compendium. Organized into four sections, each dedicated to a specific country, the book showcases the unique economic practices in the region and East Asia’s innovative approaches to economic challenges. It also discusses topics that are relevant to public administration education and practice, such as performance management, civil service, ethics, and e-government.

Catalog no. AU3878, ISBN: 978-1-4200-9387-2 March 2009, 6-1/8 x 9-1/4, 308 pp. Suggested Price: $59.95 / £36.99

Catalog no. AU5190, ISBN: 978-1-4200-5190-2 April 2010, 6-1/8 x 9-1/4, 576 pp. Suggested Price: $149.95 / £95.00

For more information and a complete list Science and Technology of Terrorism and Counterterrorism Second Edition Edited by

Tushar K. Ghosh, Mark A. Prelas, Dabir S. Viswanath, and Sudarshan K. Loyalka

Fundamentals & General Reference 74

Trends in Policing Interviews with Police Leaders Across the Globe Dilip K. Das International Police Executive Symposium, New York, USA and Coppin State University, Baltimore, Maryland, USA

Otwin Marenin

Series: Public Administration and Public Policy, 154

University of Washington, Pullman, USA

Traditionally, resources on terrorism and counterterrorism tend to focus on the social, behavioral, and legal aspects of the subject, with minimal emphasis on the scientific and technological aspects. Taking into account these practical considerations, this text discusses the nature of terrorism and the materials used by terrorists. It describes how intelligence professionals and law enforcement personnel can detect and destroy these materials, and how they can confront terrorist groups. After exploring the origin and nature of terrorism, the book goes on to examine bioterrorism and agricultural, nuclear, chemical, and cyberterrorism.

Through in-depth and exceptionally thoughtful interviews with highly placed police leaders and administrators, this text presents cross-cultural perspectives on the organizational structure, leadership, functions, public projects, training, culture, and societal context of police worldwide. Connecting theory to practice, this impressive group addresses fundamental contextual changes that are adding layers of complexity to their work, and in examining current trends, discusses the future role of police in a world in which policing issues transcend national borders.

Catalog no. AU7181, ISBN: 978-1-4200-7181-8 November 2009, 7 x 10, 604 pp. Suggested Price: $99.95 / £60.99

Catalog no. 75209, ISBN: 978-1-4200-7520-5 February 2009, 6-1/8 x 9-1/4, 292 pp. Suggested Price: $99.95 / £60.99

Textbook Textbook

Social Vulnerability to Disasters

Understanding Research Methods A Guide for the Public and Nonprofit Manager

Edited by

Donijo Robbins

Brenda Phillips, Deborah Thomas, Alice Fothergill, and Lynn Blinn-Pike

Grand Valley State University, Grand Rapids, Michigan, USA Series: Public Administration and Public Policy

An examination of the social construction of disasters, this book examines how the characteristics of an event alone do not create the tragedies that unfurl. It explores why such vulnerabilities exist, what can be done to foster change, and how to reduce vulnerabilities and build capacity. Each chapter provides strategies for community-based mitigation by engaging those populations most at risk. Based on materials developed for the FEMA Higher Education Project, this book is an empirically-based guide on the incorporating social aspects of disasters into emergency management, public administration, and social service programs.

Designed for a one- or two-semester course, this stand-alone textbook provides a comprehensive exploration of research designs and analytical tools that serve as the foundation for decision-making in the fields of public policy and nonprofit administration. Graduate students studying these areas will learn how to develop proper research questions, define specific research purposes, and form hypotheses that avoid confusion in measurement and analysis. Illustrated by exercises and examples, the text offers a blueprint for developing research projects, demonstrating how to report, interpret, and communicate research findings in an effective way.

Catalog no. AU7856, ISBN: 978-1-4200-7856-5 August 2009, 7 x 10, 406 pp. Suggested Price: $69.95 / £44.99

Catalog no. DK3729, ISBN: 978-1-57444-585-5 October 2008, 6-1/8 x 9-1/4, 298 pp. Suggested Price: $84.95 / £77.99

Terrorism and Public Safety Policing

The War on Terrorism

Implications for the Obama Presidency

Thomas A. Johnson

James F. Pastor

A Collision of Values, Strategies, and Societies University of New Haven, Connecticut, USA

Merging public policy analysis with an understanding of human nature, this book provides a thorough examination of the current state of policing and reviews recent events to identify troublesome trends and potential vulnerabilities that must be addressed. This forward-looking guide introduces a new model of policing—Public Safety Policing—that accounts for changes already underway and offers an organized response to the new breed of problems on the horizon. Complete with supporting statistics, graphics, and photos, this book provides an organized and provocative look into the future of law enforcement, public safety, and private security.

Confronting the possible collapse of societies and the potential for religious warfare, this book provides a thought-provoking discussion of terrorism and the clash of civilizations. The text focuses on terrorists and their targets by analyzing counter-terrorism control strategies and terrorist ideology. A look at the role of the intelligence community in the collection and analysis of data provides important information for shaping national security policy. The author addresses weapons of mass destruction in terms of their threat potential and the social costs of strategies that mitigate their risk. A separate chapter examines the role of local and state enforcement agencies.

Catalog no. K10810, ISBN: 978-1-4398-1580-9 August 2009, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $79.95 / £49.99

Catalog no. 79875, ISBN: 978-1-4200-7987-6 November 2008, 6-1/8 x 9-1/4, 392 pp. Suggested Price: $79.95 / £49.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Strategies for Creating a Disaster Resilient Public

Disaster Management Global Problems and Local Solutions

Damon P. Coppola

Rajib Shaw

Hagerty Consulting, Washington, DC, USA

Graduate School of Global Environmental Studies, Kyoto University, Japan

Erin K. Maloney

R.R. Krishnamurthy

Michigan State University, East Lansing, USA

Department of Applied Geology, University of Madras, Chennai, India

An examination of pre-disaster awareness communication, this volume delineates the best ways to communicate disaster risk factors, response plans, and emergency procedures to the public without fomenting panic. The authors provide an overview and history of public disaster preparedness education and then proceed to explore risk management and the development of a campaign strategy. They include specific instruction on how those charged with developing these programs can obtain funding from donors, foundations, and government grants. The book includes case studies which identify various public awareness campaigns that have been successfully conducted in different communities.

The world is becoming increasingly vulnerable to natural disasters. Disaster data in recent years shows an increase in the physical, social, and economic impacts of these tragedies. While a global perspective of disaster management is necessary, it is also important to emphasize local solutions. This volume targets some of the key issues of disaster management on the local level, focusing on innovative research and applications. An up-to-date reference book for researchers and practitioners, this text explores different types of hazards and disasters and examines the interrelated themes of risk and vulnerability, technology, education, and community.

Catalog no. AU6510, ISBN: 978-1-4200-6510-7 May 2009, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $69.95 / £42.99

Catalog no. N10107, ISBN: 978-1-4398-1430-7 August 2009, 6-1/8 x 9-1/4, 608 pp. Suggested Price: $99.95 / £63.99

Critical Infrastructure Homeland Security and Emergency Preparedness, Second Edition Robert Radvanovsky

Textbook

CIPS, Infracritical, Geneva, Illinois, USA

Disaster Recovery

Allan McDougall

Brenda Phillips

Evolutionary Security Mgmt. Inc., Arnprior, Ontario, Canada

Oklahoma State University, Stillwater, USA

Keeping pace with changes in laws and policies made by the Department of Homeland Security, this new edition continues to provide an invaluable resource for emergency managers and disaster response professionals as well as public safety officials and those involved with maintaining infrastructure. It adds information to reflect the development of the Incident Command System (ICS) and the total revision of National Response Plan (NRP), which were implemented in 2008. The book expands sections on the National Institute of Standards and Technology, the Homeland Security Presidential Directives and Supervisory Control and Data Acquisitions Systems (SCADA) security initiatives.

This text tackles the recovery issues faced by federal, state, and local emergency managers in a long-term disaster recovery situation. Topics include recovery planning, housing, debris management, public and private sector recovery, and historical and cultural preservation. The author also discusses environmental recovery, social and psychological recovery and services, voluntary organizations, federal assistance programs, grant-writing, and donations management. Each chapter features key terms, learning objectives, highlighted practical applications, review questions, a summary, and references. Numerous case studies ensure concepts are fully explained and illustrated.

Catalog no. AU9527, ISBN: 978-1-4200-9527-2 December 2009, 6-1/8 x 9-1/4, 318 pp. Suggested Price: $99.95 / £63.99

Catalog no. AU7420, ISBN: 978-1-4200-7420-8 May 2009, 7 x 10, 546 pp. Suggested Price: $69.95 / £42.99

Disaster Management Handbook Edited by

Jack Pinkowski Nova Southeastern University, Fort Lauderdale, Florida, USA Series: Public Administration and Public Policy

Global Warming, Natural Hazards, and Emergency Management Edited by

George Haddow and Jane A. Bullock Institute of Crisis, Disaster and Risk Management, Washington, DC, USA

Kim Haddow Sierra Club, Washington, D.C., USA

An analytical critique of the multidisciplinary issues involved in anticipating and rebuilding from disasters, this book introduces the theoretical constructs and conceptual foundations of disaster management. Contributors examine case studies of natural disasters around the world, and compare and contrast the efficacy of different management strategies from national, provincial, and local governments, as well as non-governmental agencies. They examine the issues faced by emergency personnel, present strategies for limiting the psychological impact on victims and first-responders, and discuss how to prepare for the future and rebuild stronger, more resilient communities.

Due to the damage caused by global warming, scientists predict that the frequency and severity of weather-related disaster events will increase dramatically. This book provides a clear roadmap for emergency managers, policy makers, and community officials, demonstrating how to reduce the impacts of future disaster events which may be intensified by the effects of global warming. Case studies describe real-world experiences in community-based hazard mitigation and illustrate how efforts should be designed and implemented. The authors explain how to develop community partnerships that include all stakeholders and identify staffing and resource requirements for successful programs.

Catalog no. AU5862, ISBN: 978-1-4200-5862-8 January 2008, 6-1/8 x 9-1/4, 624 pp. Suggested Price: $99.95 / £63.99

Catalog no. AU1829, ISBN: 978-1-4200-8182-4 October 2008, 6-1/8 x 9-1/4, 288 pp., Soft Cover Suggested Price: $59.95 / £38.99

Disaster Planning & Recovery

Communicating Emergency Preparedness

For more information and a complete list Disaster Planning & Recovery / Finance, Budgeting & Procurement 76

Textbook

The Human Side of Disaster Thomas E. Drabek University of Denver, Colorado, USA

Based on years of research, this is one of the first books to scientifically evaluate human responses in the face of disasters in ways that that will inform emergency response teams and teach them how to anticipate human response. Four original short stories introduce readers to the human side of disaster; each one is rooted in actual events surrounding a particular disaster. The stories look at how attention to preparedness, response, recovery, and mitigation affect outcome and whether one can even predict how any two people will respond. It also looks at long term effects and issues of recovery. Catalog no. K10428, ISBN: 978-1-4398-0864-1 August 2009, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $59.95 / £38.99

Pandemic Influenza Emergency Planning and Community Preparedness Edited by

Jeffrey R. Ryan

Contracting for Services in State and Local Government Agencies William Sims Curry Chico, California, USA Series: Public Administration and Public Policy

Offering a much-needed guide for state and local government agencies similar to the Federal Acquisitions Regulations Guide, this book serves as an authoritative source on contracting for services. In addition to best practices documents, techniques, and tools, the text offers strategies to make use of information technology and the Internet. It discusses the entire contracting cycle, from advanced contract planning, pre-solicitation, and solicitation, to proposal evaluation, negotiation, and award, right through contract administration and closeout. A valuable resource for those on both sides of a contract, it also provides definitions for numerous contracting terms. Catalog no. AU8321, ISBN: 978-1-4200-7832-9 November 2008, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $69.95 / £44.99

Government Budget Forecasting Theory and Practice Edited by

Jinping Sun California State University, Bakersfield, USA

Thomas D. Lynch

Institute for Emergency Preparedness, Jacksonville State University, Alabama, USA

Louisiana State University, Baton Rouge, USA Series: Public Administration and Public Policy

This book outlines the containment and response capabilities needed to effectively plan and prepare for a wide-spread outbreak. Addressing clinical factors and public health challenges, the authors examine the types of influenza (including H1N1) and related health implications, outbreak prevention and mass prophylactic measures, medical supply and fatality management, response actions for various emergency service disciplines, and the potential economic effects of a pandemic outbreak. Mirroring the goals of the U.S. National Strategy for Pandemic Influenza, the text underscores the importance of expanding the health care system’s capacity to provide adequate triage and medical care.

Based on the collaboration of budget scholars and practitioners, this volume examines U.S. forecast practices at the federal, state, and local levels, utilizing case studies of various states, including California and Texas. It highlights such issues as casino tax revenues and welfare caseloads to clearly define budget forecasting, explain its importance, and describe how budget forecasts are prepared. The authors explore consensus systems and risk assessment, considering political factors and the costs of forecast errors, concluding with a call for transparency and a look at forecasting practices in emerging countries.

Catalog no. 60872, ISBN: 978-1-4200-6087-4 August 2008, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $69.95 / £44.99

Catalog no. AU4582, ISBN: 978-1-4200-4582-6 March 2008, 6-1/8 x 9-1/4, 664 pp. Suggested Price: $99.95 / £63.99

Transforming Disaster Response

Government Contracting

Federalism and Leadership

Promises and Perils

William Lester

William Sims Curry

Jacksonville State University, Alabama, USA ASPA Series in Public Administration and Public Policy

Chico, California, USA ASPA Series in Public Administration and Public Policy

Much of the published work on Disaster Response has focused on specific disasters with the focus on what went wrong. Taking a new approach, this book explores using transformation leadership principles to transform people and organizations, redefining the way organizations approach disaster preparation and response, and as a consequence, change the mission of the organizations to be collaborative rather than competitive. Rather than focus on replacing people and/ or centralizing responsibility, Lester takes readers through a step-by-step process of how collaboration can be achieved.

This volume describes the dangerous practices that are commonly applied in the development and management of government contracts and provides advice that can help government officials keep from making the sort of errors that might compromise their ability to protect the public interest. It covers present-day scenarios that regularly lead public servants and government committees to manage contracts with tools that are less than optimal and to select contractors that may not be the best qualified, but always offers alternative approaches to supplant the imperfect methodologies. Quality contracts discovered while researching this text have been made into templates for the readers.

Catalog no. 94645, ISBN: 978-1-4200-9464-0 June 2010, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $69.95 / £44.99

Catalog no. AU8565, ISBN: 978-1-4200-8565-5 March 2010, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $69.95 / £42.99

Handbook of Governmental Accounting Edited by

State and Local Pension Fund Management

Frederic Bogui

Jun Peng

New Jersey Institute of Technology, Newark, USA Series: Public Administration and Public Policy, 152

University of Arizona, Tucson, USA Series: Public Administration and Public Policy

Drawing on the expertise of a distinguished group of contributors, this handbook demystifies governmental accounting, introducing readers to the growing complexity of the subject. It begins with a discussion of the growth of generally accepted accounting principles (GAAP), providing a historical perspective which highlights the greater levels of accountability in government finance. It covers governmental funds, proprietary funds, and fiduciary funds. It also reviews governmental financial reporting and examines the process of auditing governmental entities. It covers state and local governments in the US as well as federal accounting and international public sector accounting standards.

Public pension funds have gained greater prominence in recent years. Many are severely under-funded and collectively, state and local pension funds are several hundred billion dollars in the red. This volume examines public pension funds from both the technical and policy perspectives. It provides a comprehensive discussion of pension fund management, detailing important technical materials needed to help readers understand the subject. The author analyzes the pension management process in great depth so as to demonstrate the linkage between pension fund management and overall government finance in terms of operating budgets and fiscal planning.

Catalog no. DK4573, ISBN: 978-1-57444-758-3 December 2008, 6-1/8 x 9-1/4, 544 pp. Suggested Price: $89.95 / £57.99

Catalog no. AU0548, ISBN: 978-0-8493-0548-1 August 2008, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $89.95 / £57.99

International Handbook of Public Procurement

Community Policing and Peacekeeping

Edited by

Khi V. Thai

Peter Grabosky

Florida Atlantic University, School of Public Administration, Boca Raton, USA Series: Public Administration and Public Policy

Regulatory Institutions Network, Australian National University, Canberra Series: Advances in Police Theory and Practice, 3

Despite the US government spending about 15 to 20 percent of the GDP on contracts, public procurement remains an underdeveloped area of research. Focusing on the managerial, economic, political, and legal aspects, the International Handbook of Public Procurement presents a conceptual framework along with illustrative case studies to describe each phase of the public procurement process in detail. This book discusses public procurement reform, a process emphasized by the World Bank and the United Nations, and addresses specific topics such as e-procurement. Samples of RFBs, RFPs and contracts are also included in the text to demonstrate how to write specifications that avoid contract disputes.

Focused on two key topics regarding policing in the 21st century, this volume brings together highly insightful essays from world class scholars on developments in contemporary community policing in advanced industrial societies, and peacekeeping in weak and failing states. It emphasizes the increasing cultural and political context in which modern police work is performed, and offers perspectives that reach across the globe to include China, South Africa, Cambodia, Canada, and Australia, among others. It also looks at the increasing relationship between police organizations and other institutions, both local and international.

Catalog no. AU5457, ISBN: 978-1-4200-5457-6 August 2008, 7 x 10, 840 pp. Suggested Price: $149.95 / £95.00

Textbook

Regional and Urban Economics and Economic Development Theory and Methods Mary E. Edwards St Cloud State University, Minnesota, USA

By highlighting empirical studies from international regions to emphasize theoretical discussions, this text encourages students to think further about the subject and to analyze specific areas through suggested research assignments. It introduces spatial economics and location theory, distinguishing between shopping models and shipping models. From this foundation, it analyzes regional growth and development models and policy as well as presents the background of urban economics via land rent, land use patterns, and effects of attempts to control land uses. This book also investigates local public finance and policy analysis to counter urban problems. Catalog no. AU8317, ISBN: 978-0-8493-8317-5 March 2007, 6-1/8 x 9-1/4, 752 pp. Suggested Price: $93.95 / £59.99

Catalog no. K10012, ISBN: 978-1-4200-9973-7 June 2009, 6-1/8 x 9-1/4, 392 pp. Suggested Price: $129.95 / £82.00

Textbook

Constitutional Law and Criminal Justice Cliff Roberson Kaplan University and Emeritus Professor of Criminal Justice, Washburn University, Topeka, Kansas, USA

This volume examines the U.S. Constitution and its implication for criminal justice system policies and practices, clarifying principles in a concise yet comprehensive format. Following an overview of the Bill of Rights, the book examines the components of the judiciary before focusing on due process; the first, fourth, fifth, sixth, and eighth amendments; and the exclusionary rule. Additional chapters address civil liability and the criminal justice professional as well as the impact of terrorism on the right of habeas corpus. Using review questions and relevant cases in each chapter, this volume clarifies the nuances in the law, making complicated concepts approachable by those without legal training. Catalog no. AU6103, ISBN: 978-1-4200-8610-2 February 2009, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $99.95 / £60.99

Finance, Budgeting & Proc. / Law Enforcement & Criminal Justice

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

For more information and a complete list Textbook

Correctional Administration and Change Management

Handbook of Police Administration

Martha Henderson Hurley

Edited by

Law Enforcement & Criminal Justice

The Citadel, Charleston, South Carolina, USA

James Ruiz and Don Hummer

Dena Hanley

Pennsylvania State University - Harrisburg, Middletown, USA Series: Public Administration and Public Policy

University of Akron, Ohio, USA

As correctional agencies are increasingly required to place greater emphasis on performance management and accountability, understanding organizational assessment is now essential. Introducing the concept of organizational capacity to the correctional field, this book examines leadership, management, and organizational culture as they apply to correctional agencies. The text examines the influence of internal and external communication, information capital, human resource capital, evidence-based practice, and evaluation of outcomes. It integrates leadership and management principles with organizational theory and assessment practices and includes discussion questions, suggested readings, and references. Catalog no. K10218, ISBN: 978-1-4398-0392-9 May 2010, 6-1/8 x 9-1/4, 144 pp. Suggested Price: $89.95 / £57.99

Textbook

Ethics for Criminal Justice Professionals Cliff Roberson Kaplan University and Emeritus Professor of Criminal Justice, Washburn University, Topeka, Kansas, USA

Scott Mire University of Louisiana at Lafayette, USA

Increasing concerns about the accountability of criminal justice professionals has placed a heightened focus on the behavior of those who work in the system. This volume examines the ethical issues that confront law enforcement, judicial system, and correctional personnel. Topics discussed include the concept of false moral identity, ethical reasoning and philosophy, attorney-client privilege, management and corruption, abuse of authority, police perjury, lying to obtain a confession, prejudice and discrimination, prosecutorial and judicial misconduct, discovery violations, inadmissible evidence, discretion to prosecute, defense counsel ethics, and ethical issues related to correction. Catalog no. 86707, ISBN: 978-1-4200-8670-6 December 2009, 6-1/8 x 9-1/4, 295 pp. Suggested Price: $79.95 / £49.99

Covering areas such as leadership in policing, use of force, and legislative impact on police practice, this volume examines the key topics that must be considered by modern law enforcement professionals. Divided into five thematic sections, it considers legal and ethical aspects, as well as how research, technology, and training can assist in more effective and efficient performance. The book covers problematic issues such as officers accepting gratuities, discrimination, professional courtesies, undercover work, and organized crime. It concludes with a chapter comparing U.S. protocol to Australian methods. Catalog no. DK3633, ISBN: 978-1-57444-559-6 September 2007, 6-1/8 x 9-1/4, 472 pp. Suggested Price: $144.95 / £92.00

Textbook

An Introduction to Comparative Legal Models of Criminal Justice Cliff Roberson Kaplan University and Emeritus Professor of Criminal Justice, Washburn University, Topeka, Kansas, USA

Dilip K. Das International Police Executive Symposium, New York, USA and Coppin State University, Baltimore, Maryland, USA

Examining different types of criminal justice systems and the legal models that shape them, this text uses specific examples to highlight five basic legal foundation models: continental, common law, Islamic, Marxist, and mixed. The book explains how these legal models dictate the roles of the police, courts, and corrections systems in various countries, how the roles differ from place to place, and how these differences are justified under respective national philosophies. Each chapter features a case study, includes tables delineating the action and rationalization of each system under each topic, and concludes with a summary and discussion questions. Catalog no. 65920, ISBN: 978-1-4200-6592-3 June 2008, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $89.95 / £57.99

Global Environment of Policing Edited by

Dilip K. Das International Police Executive Symposium, New York, USA and Coppin State University, Baltimore, Maryland, USA

Darren Palmer Deakin University at Waurn Ponds, Victoria, Australia

Anthony L. Sciarabba

Textbook

May It Please the Court Judicial Processes and Politics in America, Second Edition Brian L. Porto

Molloy College, Rockville Centre, New York, USA

Vermont Law School, South Royalton, USA

Focusing on major changes in policing across the globe, this book examines the effects of pressures within a society, terrorism and transnational crime, social and political transformations within countries, and funding constraints. The book consists of case studies from contributors that include high level police executives, practitioners, and academics from universities in North and South America, Europe, Africa, Asia, Australia. The contributors address issues such as policing in developing countries, transitioning from war to peace time policing, the effects of terrorism and national security, problem oriented policing, private policing, police accountability, gender issues, and democratic influences.

Written by an expert with a background in political science and law, this uniquely engaging work demonstrates how the judicial process operates at the intersection of law and politics. It conveys a complete picture of the human drama that is an integral component of both criminal and civil litigation. The book includes numerous case studies as well as discussion questions at the end of each chapter to reinforce the concepts. This new edition also adds expanded appendices with a discussion of computerized legal research, web references, and new illustrative cases.

Catalog no. 65904, ISBN: 978-1-4200-6590-9 May 2010, 6-1/8 x 9-1/4, 350 pp. Suggested Price: $99.95 / £63.99

Catalog no. 67672, ISBN: 978-1-4200-6767-5 October 2008, 6-1/8 x 9-1/4, 345 pp., Soft Cover Suggested Price: $79.95 / £49.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Police Corruption Preventing Misconduct and Maintaining Integrity

Organizational Behavior and Public Management Third Edition

Tim Prenzler

Edited by

Chief Investigator, Center of Excellence in Policing and Security, Griffith University, Brisbane, Australia Series: Advances in Police Theory and Practice, 1

North Carolina State Universiy, Raleigh, USA

Designed for administrators at all levels, this book presents proven strategies to prevent police corruption and to maintain an ethical culture in policing. Written by an international authority, the text describes police misconduct and the impact it has on the police and the community. It establishes ethical principles that police should follow, provides ways to identify misconduct, and discusses various strategies for managing integrity, including alternative methods for dealing with misconduct. Bringing together four decades of research and work in the field, the author also addresses such key topics as ethical leadership, independent external oversight bodies, and early warning systems. Catalog no. 77961, ISBN: 978-1-4200-7796-4 March 2009, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $79.95 / £48.99

Managing Public Sector Projects A Strategic Framework for Success in an Era of Downsized Government David S. Kassel

Michael L. Vasu Debra W. Stewart and G. David Garson North Carolina State University, Raleigh, USA Series: Public Administration and Public Policy, 68

This book reveals how organizational behavior enables managers to direct resources that advance the programs and policies of public and government. This edition offers a public sector perspective of core topics, such as communication, decision-making, leadership, management ethics, motivation, organizational change, participation and performance appraisal. The authors discuss such topics as communication, decision making, worker participation and total quality management, organizational change, management systems, information, computers, and organization theory in public management. Contemporary Psychology called this book “skillful and comprehensive …” Catalog no. DK1452, ISBN: 978-0-8247-0135-2 March 1998, 6 x 9, 430 pp. Suggested Price: $93.95 / £59.99

Performance-Based Management Systems Effective Implementation and Maintenance

Accountable Strategies Consulting, Harvard, Massachusetts, USA ASPA Series in Public Administration and Public Policy

Patria de Lancer Julnes

Following the principles of Total Quality Management (TQM) and of the PMBOK® (Project Management Body of Knowledge), Kassel establishes a framework that managers in the public sector can follow, to bring projects to successful conclusion. This framework addresses the management of multiple projects, and alignment of the public project goals with those of the private entity contracted to complete the project. Kassel shows how to scrutinize costs, performance claims, and the backgrounds of prospective contractors. Gaining more than just a set of project management skills, readers will gain a set of skills on strategic thinking.

Expectations for performance management continue to grow in the public sector, but there remains little understanding on how to effectively implement and sustain these systems. This volume discusses the practical challenges involved in performance measurement efforts and provides context-sensitive guidelines to overcome these obstacles. The book presents theoretical background, empirical studies, and recommendations for theory and practice in order to support practical efforts to build successful performance management systems in public organizations. Developing a framework for analysis, the text offers new insight on the factors that affect implementation.

Catalog no. 88734, ISBN: 978-1-4200-8873-1 February 2010, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $69.95 / £44.99

Catalog no. AU5427, ISBN: 978-1-4200-5427-9 December 2008, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $89.95 / £57.99

Series: Public Administration and Public Policy, 151

Textbook

Organizational Assessment and Improvement in the Public Sector Kathleen M. Immordino Rutgers, The State University of New Jersey, New Brunswick, USA ASPA Series in Public Administration and Public Policy

In order to implement an integrated cycle of assessment, planning, and improvement, government agencies need a framework for organizational assessment that speaks to their unique needs. This book provides those who manage or work in government with an understanding of and a methodology for assessment. The book introduces the assessment concept and its significance in public organizations. It then focuses on procedures and demonstrates how communication that results from an assessment process can create a widely accepted case for change. The text presents a model grounded in the Malcolm Baldrige National Quality criteria but adapted for the language and culture of government organizations. Catalog no. AU4208, ISBN: 978-1-4200-8420-7 October 2009, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $59.95 / £38.99

Personnel Management in Government Politics and Process, Sixth Edition Norma M. Riccucci

Rutgers University, Newark, New Jersey, USA

Katherine C. Naff San Francisco State University, California, USA Series: Public Administration and Public Policy, 92

Personnel Management in Government: Politics and Process highlights the rapid developments in public personnel administration and management. As one of the bestselling textbooks in the field, this sixth edition reflects the major changes that have occurred in government personnel administration, including the authorization of the new Department of Homeland Security and the Department of Defense to develop their own personnel management systems. Addressing reforms in federal and state governments to illustrate the employment scene in government workforces, it continues to provide updated information on the political, legal, and managerial aspects of public personnel systems and policies. Catalog no. AU8519, ISBN: 978-0-8493-8519-3 August 2007, 6-1/8 x 9-1/4, 600 pp. Suggested Price: $73.95 / £46.99

Law Enforcement & Criminal Justice / Leadership & Performance

Textbook

For more information and a complete list Business Improvement Districts Research, Theories, and Controversies Edited by

Goktug Morcol, Lorlene Hoyt, Jack W. Meek, and Ulf Zimmermann Series: Public Administration and Public Policy

Planning & Development 80

Although relatively new, the importance of business improvement districts (BIDs) in urban and metropolitan areas in the United States, the United Kingdom, and Canada has dramatically increased in recent years. This book brings together the highest-quality theoretical, legal, and empirical studies in one comprehensive volume. This groundbreaking reference addresses such fundamental issues and controversies as problem solving and efficiency in service and delivery, criticism of BIDs for ignoring the needs of residential property owners, equal representation of citizens, and lack of accountability to elected governments or people. Catalog no. AU4576, ISBN: 978-1-4200-4576-5 April 2008, 6-1/8 x 9-1/4, 544 pp. Suggested Price: $99.95 / £63.99

Major League Winners Using Sports and Cultural Centers as Tools for Economic Development Mark S. Rosentraub University of Michigan, Ann Arbor, USA ASPA Series in Public Administration and Public Policy

An advisor to major league cities involved in multi-million dollar projects, Mark Rosentraub has extensively research how communities can use sports and cultural centers to spur economic and social development. In this book, he examines approaches that municipalities take and how they relate to the success or failure of their projects. He discusses the economics of sports and cultural centers and provides case studies examining economic redevelopment in several cities. A third section discusses errors made in the development and execution of various plans. The book closes by showing how municipalities can successfully turn municipal subsidies into income producing investments. Catalog no. K10097, ISBN: 978-1-4398-0159-8 July 2009, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $59.95 / £38.99

Textbook

The Formula for Economic Growth on Main Street America

Managing Local Economic Development

Gerald L. Gordon

Concepts and Practices

Fairfax County, Economic Development Authority, Vienna, Virginia, USA ASPA Series in Public Administration and Public Policy, 156

K. Tom Liou University of Central Florida, Orlando, USA Series: Public Administration and Public Policy

The Formula for Economic Growth on Main Street America examines why economic growth during the late twentieth century was marked by the dramatic rise of some communities and the equally stunning demise of others. This book identifies the key components of sustained economic growth as well as the policies, actions, and inactions that are precursors to the decline of local economies. Tapping into the same strategies that allowed Fairfax County, Virginia, to enjoy triple-digit job growth while reducing property taxes, Dr. Gerald Gordon provides the framework and strategies to weather most economic storms and chart a course toward sustainable economic development.

Managing Local Economic Development introduces key concepts and strategies necessary for the successful development of local economies. It presents a complete analysis of local economic growth through the examination of several areas of development, including planning, assessment, finance, organization, operation, personnel, evaluation, and politics. After a thorough review of important foundational concepts, the book examines real-world experience by discussing operational strategies of economic development management that address current economic issues. It also provides instructions, examples, figures, tables, and summaries to facilitate understanding of these strategies.

Catalog no. AU3894, ISBN: 978-1-4200-9389-6 July 2009, 6-1/8 x 9-1/4, 186 pp. Suggested Price: $59.95 / £38.99

Catalog no. AU9253, ISBN: 978-0-8493-9253-5 June 2010, 6-1/8 x 9-1/4 Suggested Price: $59.95 / £38.99

Health Capital and Sustainable Socioeconomic Development Edited by

Naturbanization

Brooklyn, New York, USA

New Identities and Processes for Rural-Natural Areas

Mitra M. Motlagh

Edited by

Organizacao Mundial da Saude, Maputo, Mozambique Series: Public Administration and Public Policy

Maria Jose Prados Velasco

Recent outbreaks of worldwide calamities such as famine and natural disasters has turned international attention upon disease detection, prevention, and treatment. Serving an unmet need in the marketplace, this text highlights mounting evidence of the relationship between human capital and socioeconomic development and poses management strategies from international and interdisciplinary sources. Scholars and practitioners in the health and sustainable development fields address such issues as healthcare and education, funding for healthcare services, and the impact of legal and political policies on healthcare needs.

As the growth of the world’s population continues, the urbanization of natural lands is inevitable, but that development needs to be accomplished in harmony with nature. This book analyzes naturbanization as it is occurring in national parks along the European Union borders that have been opened to development. Consequently, these areas are serving as models for creating processes that will satisfy both developers and environmentalists. It discusses the search and selection of new residential spaces, economic planning and policy in such areas, environmentally sensitive construction, and public investment in infrastructure to make the areas more accessible and habitable.

Patricia A. Cholewka

Catalog no. AU4690, ISBN: 978-1-4200-4690-8 March 2008, 6-1/8 x 9-1/4, 496 pp. Suggested Price: $99.95 / £63.99

Department of Human Geography, University of Seville, Spain

Catalog no. K10156, ISBN: 978-0-415-49000-9 November 2008, 6-3/4 x 9-3/4, 274 pp. Suggested Price: $139.00 / £89.00

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

Roland V. Anglin

Airport and Aviation Security U.S. Policy and Strategy in the Age of Global Terrorism

Rutgers University, New Brunswick, New Jersey, USA ASPA Series in Public Administration and Public Policy

Bartholomew Elias

This book explains the current transformation in community revitalization from market-based incentives to mixed strategies of public sector learning, partnerships, and community capacity. It chronicles the struggle of local revitalization as organizers move from trial and error to effective revitalization strategies bringing about. Case studies are included that demonstrate what has and has not worked in revitalization efforts, as well as how active public and private sector partnerships have been the most effective in revitalization efforts.

Beginning with a historical backdrop describing the dawn of the age of global terrorism in the 1960s and continuing up until the present time, this volume demonstrates the broad social and political context underlying the aviation security system that was in place on September 11th and the system that has evolved in response to the 9/11 attacks. Examining ongoing threats and vulnerabilities, the book describes how they have come to shape U.S. policy and strategy. Topics discussed include legislation, intelligence gathering, best practices for risk management, in-flight security measures, and passenger, baggage, and employee screening methods.

Catalog no. 88106, ISBN: 978-1-4200-8810-6 May 2010, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $69.95 / £44.99

U.S. Congressional Research Service, Washington, DC, USA

Catalog no. AU7029, ISBN: 978-1-4200-7029-3 September 2009, 7 x 10, 439 pp. Suggested Price: $79.95 / £49.99

Textbook

Business Policy and Strategy Subdividing the Land Metes and Bounds and Rectangular Survey Systems Gaby M. Neunzert

The Art of Competition, Seventh Edition Edited by

Cheryl Van Deusen and Steven Williamson University of North Florida, Jacksonville, USA

Harold C. Babson

Colorado School of Mines, Golden, USA

Columbus State Community College, Ohio, USA

Written for anyone dealing with a real estate transaction, this book provides a complete understanding of the U.S. Rectangular Survey System as well as metes and bounds. The book supplies a simple guide on key concepts, illustrated with tables and charts graphically designed to communicate important information in an easy-to-understand format. The author defines key legal terms and provides several case studies that clearly explain concepts. In numerous appendices, he covers other important topics including water law, mining claims, and the Torrens system of property registry.

By analyzing functions such as marketing, production, operations, and finance, Business Policy and Strategy: The Art of Competition demonstrates how to formulate, implement, and evaluate corporate strategy. This new edition reviews basic and alternative strategy policies and illustrates concepts through a case study. Merging operational tactics with strategy, the book blends theory with practicality to define the business environment, resulting in a text that provides students with the necessary background for making strategic decisions.

Catalog no. K11357, ISBN: 978-1-4398-2747-5 June 2010, 6 x 9, 200 pp. Suggested Price: $79.95 / £49.99

Catalog no. AU8324, ISBN: 978-0-8493-8324-3 March 2007, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $83.95 / £53.99

Sustainable Development Principles, Frameworks, and Case Studies Edited by

Okechukwu Ukaga and Michael Reichenbach

Planning & Development / Policy

Reason to Hope Promoting Community and Local Economic Revitalization Through Public Sector Innovation

Textbook

University of Minnesota, Duluth, USA

The Death Penalty Today

Chris Maser

Edited by

Consultant, Corvallis, Oregon, USA Series: Social Environmental Sustainability, 2

Robert M. Bohm

An exploration of the human-related aspects of sustainable development, this book emphasizes the need to move away from an unwanted circumstance by being systemic in our thinking instead of symptomatic. In other words, we must stop treating symptoms without dealing with the cause. The authors argue that we cannot move away from an unwanted, negative circumstance, unless we can move toward a desired, positive outcome. Revealing the multidimensional nature of sustainable development, the text summarizes positive approaches and presents strong theoretical and historical pieces along with salient case examples that illustrate the desired outcome of each model or framework discussed.

In this book, editor Robert Bohm calls upon experts to address legal, empirical, political, and philosophical aspects of capital punishment. The first of two sections focuses on miscarriages of justice, including errors in conviction and possible remedies. It reviews potential causes of wrongful conviction, considers the responsibility of the state for reintegration of the wrongfully convicted, and debates the humanity of lethal injections. The next section considers the first amendment and governmental accountability, reveals the phenomenon of consensual executions as assisted suicide, and evaluates the curious dichotomy in logic between the reviled practice of lynching and government-sanctioned executions.

Catalog no. K11090, ISBN: 978-1-4398-2062-9 January 2010, 6 x 9, 238 pp. Suggested Price: $79.95 / £49.99

Catalog no. 70118, ISBN: 978-1-4200-7011-8 April 2008, 6-1/8 x 9-1/4, 240 pp., Soft Cover Suggested Price: $69.95 / £44.99

University of Central Florida, Orlando, USA

For more information and a complete list Textbook

Governance Networks Serving the Public Interest Across Sectors Christopher Koliba University of Vermont, Burlington, USA Series: Public Administration and Public Policy

Policy

Highlighting the interplay between public actors and policy tools, this volume provides a theoretical and empirical foundation in governance networks. The text describes the skills and functions of public administrators in the context of networked relationships and presents the theoretical foundations to analyze governance networks. It identifies the reforms and trends in governing that led to governance networks, explains the roles that various actors take on through networked relationships, highlights the challenges involved in the failure of networked activities, and illustrates how policy tools are mobilized by these relationships. Catalog no. AU7126, ISBN: 978-1-4200-7126-9 May 2010, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $69.95 / £44.99

Strategic Collaboration in Public and Nonprofit Administration A Practice-Based Approach to Solving Shared Problems Edited by

Dorothy Norris-Tirrell and Joy A. Clay University of Memphis, Tennessee, USA ASPA Series in Public Administration and Public Policy

While collaboration may seem to be about common sense, failure to achieve it will doom any project to failure and should never be taken for granted. This is one conclusion that readers will realize through analysis of the various case studies presented in this volume. Another is that collaboration must coincide with strategy or the costs will outweigh the opportunities. Demonstrating both effective and ineffective means of collaboration, this text proves to readers that good collaboration is rarely an accident; that it requires a conceptual framework, recruitment of participants, active leadership, communication, and the sharing of investment and risk, as well as reward and accountability. Catalog no. 88750, ISBN: 978-1-4200-8875-5 March 2010, 6-1/8 x 9-1/4, 448 pp. Suggested Price: $69.95 / £44.99

Urban Crime Prevention, Surveillance, and Restorative Justice Effects of Social Technologies Edited by

Paul Knepper and Joanna Shapland University of Sheffield, UK

Jonathan Doak Nottingham Trent University, UK

This book describes how to reduce and respond to crime without reliance on the conventional criminal justice practices of police and prisons. These topics are analyzed within the broader framework of what the editors call social technologies. The editors ask “What is the interaction between knowledge, planning, and social repercussions?” The answer forms a basis from which they evaluate proposals for social improvements related to crime. The volume highlights the diffusion of knowledge about crime through media and criminological research; examination of surveillance technologies and the effect on crime; and restorative justice and its relationship to social regulations. Catalog no. 84372, ISBN: 978-1-4200-8437-5 January 2009, 6-1/8 x 9-1/4, 214 pp., Soft Cover Suggested Price: $89.95 / £54.99

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m 21st Century Security and CPTED: Designing for Critical Infrastructure Protection and Crime Prevention................28 3-D Global Spatial Data Model: Foundation of the Spatial Data Infrastructure..............................................................5 5 Pillars of the Visual Workplace.......................................47 5S for Healthcare..............................................................17 5S for Operators Learning Package...................................47 5S for Operators: 5 Pillars of the Visual Workplace...........48 5s Pocket Guide................................................................48 5S System Kit: Workplace Organization and Standardization.................................................................48

A A3 Problem Solving for Healthcare: A Practical Method for Eliminating Waste.............................................................17 Acceptance Sampling in Quality Control, Second Edition..................................................................62 Airport and Aviation Security: U.S. Policy and Strategy in the Age of Global Terrorism..............................................81 Analysis of Industrial Clusters in China..............................3 Analysis, Geometry, and Modeling in Finance: Advanced Methods in Option Pricing...............................................35 Analytical Methods for Risk Management: A Systems Engineering Perspective.....................................................35 Andy & Me: Crisis and Transformation on the Lean Journey, Second Edition....................................................42 Applied Game Theory and Strategic Behavior...................35 Applied Statistics for Business and Economics..................35 Applying Lean in Healthcare: A Collection of International Case Studies......................................................................17 Architecture and Principles of Systems Engineering..........57 Art of Mastering Sales Management..................................27

B Baldrige Award Winning Quality -- 17th Edition: How to Interpret the Baldrige Criteria for Performance Excellence.........................................................................20 Banking Crisis Handbook.................................................11 Basics of FMEA, 2nd Edition............................................62 Basics of Performance Measurement, Second Edition........20 Becoming Lean: Inside Stories of U.S. Manufacturers.......42 Best Practices in Business Technology Management..........21 Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics................................................21

Aviation and Airport Security: Terrorism and Safety Concerns, Second Edition.................................................28

Compliance for Coding, Billing & Reimbursement, 2nd Edition: A Systematic Approach to Developing a Comprehensive Program...................................................13 Compliance in Todayâ&#x20AC;&#x2122;s Global Supply Chain....................65

Compression: Meeting the Challenges of Sustainability Through Vigorous Learning Enterprises............................42

Building an Enterprise-Wide Business Continuity P rogram................................................................................9

Conceptual Modeling for Discrete-Event Simulation........60

Building and Implementing a Security Certification and Accreditation Program: OFFICIAL (ISC)2 GUIDE to the CAPcm CBK....................................................................28

Configuration Management: Implementation, Principles, and Applications for Manufacturing Industries.................22 Constitutional Law and Criminal Justice..........................77

Building Vulnerability Assessments: Industrial Hygiene and Engineering Concepts.........................................................9

Construction Management: Subcontractor Scopes of Work.................................................................22

Bureaucracy and Administration.......................................71

Construction Supply Chain Management Handbook.......66

Business Improvement Districts: Research, Theories, and Controversies....................................................................80

Consumer Directed Health Care: A 360 Degree View......13

Business Policy and Strategy: The Art of Competition, Seventh Edition.................................................................81 Business Principles for Legal Nurse Consultants................13 Business Resumption Planning, Second Edition.................9 Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results....................................5

Certified Function Point Specialist Examination Guide....22

Autonomous Maintenance in Seven Steps: Implementing TPM on the Shop Floor....................................................48

Complete Project Management Office Handbook, Second Edition..................................................................22

Building an Effective Information Security Policy Architecture......................................................................28

Assessing and Managing Security Risk in IT Systems: A Structured Methodology...................................................28

Autonomous Maintenance for Operators..........................48

Complete Project Management Methodology and Toolkit..............................................................................22

Comprehensive Healthcare for the U.S.: An Idealized Model...........................................................13

Cellular Manufacturing: One-Piece Flow for Workteams........................................................................49

Autonomous Maintenance DVD Set: Shopfloor TPM Implementation................................................................48

Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes..................................40

Building a Project Work Breakdown Structure: Visualizing Objectives, Deliverables, Activities, and Schedules............21

Art of Systems Architecting, Third Edition.......................21

Asset Management Excellence: Optimizing Equipment LifeCycle Decisions, Second Edition.......................................55

Complete Guide to Security and Privacy Metrics: Measuring Regulatory Compliance, Operational Resilience, and ROI............................................................................29

Title Index

20 Keys to Workplace Improvement.................................20

Contracting for Services in State and Local Government Agencies............................................................................76 Conveyors: Application, Selection, and Integration...........57 Corporate Sigma: Optimizing the Health of Your Company with Systems Thinking........................................................3 Correctional Administration and Change Management....78 Creating a Lean Culture: Tools to Sustain Lean Conversions, 2nd edition.......................................................................43 Creating Mixed Model Value Streams: Practical Lean Techniques for Building to Demand.................................49 Credit Risk: Models, Derivatives, and Management..........35

CISO Leadership: Essential Principles for Success.............29

Criminal Financial Investigations: The Use of Forensic Accounting Techniques and Indirect Methods of Proof.....11

CISO Soft Skills: Securing Organizations Impaired by Employee Politics, Apathy, and Intolerant Perspectives......29

Critical Infrastructure: Homeland Security and Emergency Preparedness, Second Edition............................................75

Closed Loop Supply Chains: New Developments to Improve the Sustainability of Business Practices................65 Cloud Computing..............................................................6

Critical Infrastructure: Understanding Its Component Parts, Vulnerabilities, Operating Risks, and Interdependencies.............................................................71

Communicating Emergency Preparedness: Strategies for Creating a Disaster Resilient Public...................................75

Critical Success Factors Simplified: Implementing the Powerful Drivers of Dramatic Business Improvement.........3

Community Policing and Peacekeeping............................77

Cross-Training for First Responders..................................19

Complete Guide for CPP Examination Preparation..........18

Culture of Rapid Improvement: Creating and Sustaining an Engaged Workforce...........................................................43

For more information and a complete list Customer Satisfaction Planning: Ensuring Product Quality and Safety Within Your MRP/ERP Systems......................55

Energy Project Financing: Resources and Strategies for Success..............................................................................11

Cyber Fraud: Tactics, Techniques and Procedures..............29

Engineering Design Reliability Handbook........................62

Enterprise Business Architecture: The Formal Link between Strategy and Results............................................................6

Data Mining for Design and Marketing............................27 Data Mining Methods and Applications.............................6 Death Penalty Today.........................................................81 Decision Options: The Art and Science of Making Decisions..........................................................................36 Decision Support for Software Engineering: Methodology, Tools, and Applications.......................................................6

Title Index 84

Decommissioning and Radioactive Waste Management....22 Delivering Performance in Food Supply Chains................66 Design of Enterprise Systems: Theory, Architecture, and Methods............................................................................23

Enterprise Sustainability: Enhancing the Militaryâ&#x20AC;&#x2122;s Ability to Perform its Mission...........................................................66 Enterprise Systems Engineering: Advances in the Theory and Practice.......................................................................58

G Getting Design Right: A Systems Approach......................58 GIS in Hospital and Healthcare Emergency Management.......................................................................9 Global Engineering Project Management..........................23 Global Engineering: Design, Decision Making, and Communication..................................................................4 Global Environment of Policing........................................78

ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition....................................66

Global Warming, Natural Hazards, and Emergency Management.....................................................................75

ESCOs Around the World: Lessons Learned in 49 Countries............................................................................3

Governance for Health Care Providers: The Call to Leadership.........................................................................14

Ethics for Criminal Justice Professionals............................78

Governance Networks: Serving the Public Interest across Sectors...............................................................................82

Ethics Moments in Government: Cases and Controversies....................................................................72

Determining Project Requirements...................................23

Everyoneâ&#x20AC;&#x2122;s Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement..................................62

Disaster Management Handbook......................................75

Executive MBA for Engineers and Scientists.......................3

Disaster Management: Global Problems and Local Solutions..................................................................75

Executive MBA in Information Security...........................29

Disaster Recovery..............................................................75

Discharge Planning Handbook for Healthcare: Top 10 Secrets to Unlocking a New Revenue Pipeline...................13

Facilitative Leader in City Hall: Reexamining the Scope and Contributions...................................................................72

DOE Simplified, 2nd Edition: Practical Tools for Effective Experimentation...............................................................55

Facilities Design, Third Edition.........................................66

Government Budget Forecasting: Theory and Practice......76 Government Contracting: Promises and Perils..................76 Green Facilities Handbook: Simple and Profitable Strategies for Managers.....................................................................12 Green Intentions: Creating a Green Value Stream to Compete and Win............................................................49 Guide to Lean Six Sigma Management Skills....................43 Guide to the Successful Thesis and Dissertation: A Handbook For Students And Faculty............................20 Guidelines for Process Hazards Analysis (PHA, HAZOP), Hazards Identification, and Risk Analysis..........................55

Dynamic Programming, Second Edition...........................60

Feedback Toolkit: 16 Tools for Better Communication in the Workplace...................................................................43

Financial Modelling with Jump Processes, Second Edition..................................................................36

Effective CIO: How to Achieve Outstanding Success through Strategic Alignment, Financial Management, and IT Governance....................................................................6

Financial Models and Tools for Managing Lean Manufacturing..................................................................40

Effective Communications for Project Management.........23

Fix Your Supply Chain: How to Create a Sustainable Lean Improvement Roadmap....................................................66

Effective Opportunity Management for Projects: Exploiting Positive Risk.....................................................23

Flexibility: Flexible Companies for the Uncertain World.....3

Handbook of Frauds, Scams, and Swindles: Failures of Ethics in Leadership............................................................4

Flow in the Office: Implementing and Sustaining Lean Improvements...................................................................41

Handbook of Governmental Accounting..........................77

Effective Project Management Through Applied Cost and Schedule Control..............................................................23 Elements of Private Investigation: An Introduction to the Law, Techniques, and Procedures......................................29 Emerging Markets: Performance, Analysis and Innovation..................................................................11 Encyclopedia of Alternative Investments...........................11 Encyclopedia of Library and Information Sciences, Third Edition (Print Version)............................................20 Encyclopedia of Public Administration and Public Policy, Second Edition (Print Version)..........................................72 Energy Economics: Modeling and Empirical Analysis in China................................................................................11 Energy Management Handbook, Seventh Edition............10

Food Industry Quality Control Systems............................63 Food Plant Sanitation: Design, Maintenance, and Good Manufacturing Practices....................................................55 Food Quality Assurance: Principles and Practices, Second Edition..................................................................63 Formula for Economic Growth on Main Street America.............................................................................80 Four Practical Revolutions in Management: Systems for Creating Unique Organizational Capability......................43 Freedom from Command and Control: Rethinking Management for Lean Service...........................................43 Fundamentals and Practices in Colouration of Textiles......63 Fundamentals of Lean DVD.............................................49

H Handbook of Administrative Reform: An International Perspective........................................................................72 Handbook of Employee Benefits and Administration.......19 Handbook of Energy Audits, Eighth Edition....................10

Handbook of Industrial and Systems Engineering.............56 Handbook of Long-Term Care Administration and Policy.........................................................................14 Handbook of Police Administration..................................78 Handbook of Public Information Systems, Third Edition....................................................................72 Handbook of Research Methods in Public Administration, Second Edition..................................................................72 Handbook of Supply Chain Management, Second Edition..................................................................67 Hands-On Inventory Management...................................67 Health Capital and Sustainable Socioeconomic Development....................................................................80

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Healthcare Delivery in the U.S.A.: An Introduction.........14 Healthcare Payment Systems: An Introduction.................14 Healthcare Transformation: A Guide for the Hospital Board Member....................................................14 Home Builder’s Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety.........................................................................24 Homeland Security and Private Sector Business: Corporations’ Role in Critical Infrastructure Protection....30 Homeland Security Handbook.........................................30 Hoshin Kanri: Policy Deployment for Successful TQM....44 How to Complete a Risk Assessment in 5 Days or Less.......6 How to Develop and Implement a Security Master Plan...30 Human Safety and Risk Management, Second Edition.......4 Human Side of Disaster....................................................76

Information Security Management Metrics: A Definitive Guide to Effective Security Monitoring and Measurement....................................................................31 Information Security Management: Concepts and Practice.........................................................................7

Investigations in the Workplace.........................................32 IT Auditing and Sarbanes-Oxley Compliance: Key Strategies for Business Improvement...................................7 It’s About Time: The Competitive Advantage of Quick Response Manufacturing...................................................44

Information Security Policies and Procedures: A Practitioner’s Reference, Second Edition........................31

Information Security Policies, Procedures, and Standards: Guidelines for Effective Information Security Management.....................................................................31

JIT Implementation Manual -- The Complete Guide to Just-In-Time Manufacturing: Volume 1 -- The Just-In-Time Production System............................................................50

Information Security Risk Analysis, Second Edition..........32

JIT Implementation Manual -- The Complete Guide to Just-In-Time Manufacturing: Volume 2 -- Waste and the 5S’s....................................................................................50

Innovations of Kansei Engineering....................................58 Innovative Developments in Design and Manufacturing: Advanced Research in Virtual and Rapid Prototyping Proceedings of VR@P4, Oct. 2009, Leiria, Portugal.........58 Innovative Lean Development: How to Create, Implement and Maintain a Learning Culture Using Fast Learning Cycles................................................................................44

Humanitarian Logistics and Supply Chains: Case Studies and Research Issues...........................................................67

Innovative Production Machines and Systems: Fourth I*PROMS Virtual International Conference, 1-14 July, 2008 ................................................................................58

Inside the Mind of Toyota: Management Principles for Enduring Growth..............................................................44

Identifying Waste on the Shopfloor...................................49

Insider Trading: Global Developments and Analysis..........12

Implementing a Mixed Model Kanban System: The Lean Replenishment Technique for Pull Production..................67

Intelligent Network Video: Understanding Modern Video Surveillance Systems..........................................................32

Implementing Program Management: Templates and Forms Aligned with the Standard for Program Management Second Edition (2008)......................................................24

Intelligent Video Surveillance: Systems and Technology....32

Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy..............................................................7

International Handbook of Public Procurement...............77

Interest Rate Modeling: Theory and Practice.....................36

JIT Implementation Manual -- The Complete Guide to Just-In-Time Manufacturing: Volume 3 -- Flow Manufacturing -- Multi-Process Operations and Kanban.............................................................................50 JIT Implementation Manual -- The Complete Guide to Just-In-Time Manufacturing: Volume 4 -- Leveling -Changeover and Quality Assurance...................................50 JIT Implementation Manual -- The Complete Guide to Just-In-Time Manufacturing: Volume 5 -- Standardized Operations -- Jidoka and Maintenance/Safety...................50 JIT Implementation Manual -- The Complete Guide to Just-In-Time Manufacturing: Volume 6 -- JIT Implementation Forms and Charts...................................50 JIT Implementation Manual: The Complete Guide to Just-in-Time Manufacturing, Second Edition (6-Volume Set)..................................................................50

K Kaizen Assembly: Designing, Constructing, and Managing a Lean Assembly Line.......................................49

Independent Airport Planning Reference Manual.............10

Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience.....................................67

Industrial Process Control Systems, Second Edition..........58

Introducing Game Theory and its Applications.................36

Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments.....................44

Information Assurance Architecture..................................30

Introduction to Comparative Legal Models of Criminal Justice...............................................................................78

Kaizen for the Shop Floor: A Zero-Waste Environment with Process Automation...................................................44

Information Discovery on Electronic Health Records.......15

Introduction to Credit Risk Modeling, Second Edition....36

Information Security Architecture: An Integrated Approach to Security in the Organization, Second Edition...............30

Kanban for the Shopfloor..................................................68

Introduction to Exotic Option Pricing..............................36

Information Security Cost Management...........................30

Introduction to Financial Models for Management and Planning............................................................................12

Kanban Just-in Time at Toyota: Management Begins at the Workplace.........................................................................68

Information Security Management Handbook, 2010 CD-ROM Edition...................................................31

Introduction to Logistics Engineering...............................67

Kansei/Affective Engineering............................................59

Information Security Management Handbook, Sixth Edition.....................................................................31

Introduction to Probability and Statistics for Science, Engineering, and Finance..................................................37

Kidnap for Ransom: Resolving the Unthinkable...............32

Information Security Management Handbook, Sixth Edition, Volume 2....................................................31

Introduction to Scheduling...............................................60

Information Security Management Handbook, Sixth Edition, Volume 3....................................................31

Introduction to Stochastic Calculus Applied to Finance, Second Edition..................................................................37

Information Security Management Handbook, Sixth Edition, Volume 4....................................................31

Introduction to the Mathematics of Operations Research with Mathematica®, Second Edition................................60

Introduction to Spatial Econometrics................................37

Inventory Management: Non-Classical Views...................68

Title Index

Health Care Will Not Reform Itself: A User’s Guide to Refocusing and Reforming American Health Care............14

Kansei Engineering...........................................................59

Knowledge Discovery from Sensor Data...........................60 Knowledge Management in Public Health........................15 Knowledge Retention: Strategies and Solutions...................7

L Labor Relations in the Public Sector, Fourth Edition........73 Leading IT Projects: The IT Manager’s Guide...................24 Leading the Lean Enterprise Transformation.....................45

For more information and a complete list Lean Assembly: The Nuts and Bolts of Making Assembly Operations Flow...............................................................50 Lean Connections: Making Information Flow Efficiently and Effectively...................................................................41 Lean for the Process Industries: Dealing with Complexity.......................................................................45 Lean Higher Education: Increasing the Value and Performance of University Processes..................................41

Microeconometrics Using Stata.........................................37

Managing an Information Security and Privacy Awareness and Training Program, Second Edition.............................19

Mistake-Proofing for Operators: The ZQC System...........51

Managing Emerging Risk: The Capstone of Preparedness...9 Managing Energy From the Top Down: Connecting Industrial Energy Efficiency to Business Performance..........4 Managing Global Supply Chains: Compliance, Security, and Dealing with Terrorism................................69

Title Index

Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction.......................................................17

Managing Indoor Air Quality, Fourth Edition..................10

Lean Human Resources: Redesigning HR Processes for a Culture of Continuous Improvement................................41

Managing Local Economic Development: Concepts and Practices............................................................................80

Lean Logistics: The Nuts and Bolts of Delivering Materials and Goods........................................................................68

Managing Pharmacy Practice: Principles, Strategies, and Systems.............................................................................15

Lean Manufacturing: Tools, Techniques, and How to Use Them................................................................................50

Managing Public Sector Projects: A Strategic Framework for Success in an Era of Downsized Government....................79

Lean Office: Collected Practices and Cases........................41

Managing Security Overseas: Protecting Employees and Assets in Volatile Regions..................................................33

Lean Production Simplified, Second Edition: A PlainLanguage Guide to the World’s Most Powerful Production System...............................................................................50

Managing Web Projects.....................................................24

Mobile Enterprise Transition and Management...................8 Modeling and Benchmarking Supply Chain Leadership: Setting the Conditions for Excellence................................69 Model-oriented Systems Engineering Science: A Unifying Framework for Traditional and Complex Systems.............59 Modern Actuarial Theory and Practice, Second Edition....37 Modern Construction: Productive and Lean Practices.......45 Monte Carlo Methods and Models in Finance and Insurance..........................................................................37 MOST Work Measurement Systems, Third Edition,........21 Moving from Project Management to Project Leadership: A Practical Guide to Leading Groups................................24 Mr. Lean Buys and Transforms a Manufacturing Company: The True Story of Profitably Growing an Organization with Lean Principles..................................................................45

Managing Workers’ Compensation: A Guide to Injury Reduction and Effective Claim Management....................19

Nanotechnology: The Business...........................................4

Lean Six Sigma for the Office............................................41

Manheimer’s Cataloging and Classification, Fourth Edition, Revised and Expanded......................................................20

Natural Hazards Analysis: Reducing the Impact of Disasters........................................................................10

Lean Six Sigma in Service: Applications and Case Studies..............................................................................63

Manufacturing at Warp Speed: Optimizing Supply Chain Financial Performance.......................................................69

Naturbanization: New Identities and Processes for RuralNatural Areas....................................................................80

Lean Six Sigma Secrets for the CIO....................................7

Manufacturing Facilities: Location, Planning, and Design, Third Edition....................................................................60

New Face of Government: How Public Managers Are Forging a New Approach to Governance...........................73

Manufacturing Strategy, 2nd Edition: How to Formulate and Implement a Winning Plan........................................45

New Methods of Competing in the Global Marketplace: Critical Success Factors from Service and Manufacturing..................................................................69

Lean Safety: Transforming your Safety Culture with Lean Management ....................................................................45

Lean Supply Chain Management: A Handbook for Strategic Procurement.....................................................................68 Liquid Lean: Developing Lean Culture in the Process Industries..........................................................................51

Manager’s Guide to Preventive Building Maintenance......10

Mapping the Total Value Stream: A Comprehensive Guide for Production and Transactional Processes.......................51

Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers....................27

Marketing IT Products and Services..................................27

Lloyd’s MIU Handbook of Maritime Security...................32

Mastering Purchasing Management for Inbound Supply Chains...............................................................................69

Logistics Engineering Handbook......................................68

Mathematics of Politics.....................................................73

O OEE for Operators: Overall Equipment Effectiveness.......51 OEE Primer: Understanding Overall Equipment Effectiveness, Reliability, and Maintainability...................52

Maximizing Energy Savings and Minimizing Energy Costs.4

Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains................69

Made-to-Order Lean: Excelling in a High-Mix, LowVolume Environment........................................................51

May It Please the Court: Judicial Processes and Politics in America, Second Edition...................................................78

Operations Research and Management Science Handbook............................................................61

Maintenance, Replacement, and Reliability: Theory and Applications......................................................................63

Measuring and Improving Performance: Information Technology Applications in Lean Systems...........................7

Operations Research Applications.....................................61

Major League Winners: Using Sports and Cultural Centers as Tools for Economic Development.................................80

Mechanics of User Identification and Authentication: Fundamentals of Identity Management.............................33

Make No Mistake!: An Outcome-Based Approach to Mistake-Proofing...............................................................51

Medical Disaster Response: A Survival Guide for Hospitals in Mass Casualty Events....................................................18

Making the Numbers Count, Second Edition: The Accountant as Change Agent on the World-Class Team.............................................................40

Medical Error and Patient Safety: Human Factors in Medicine...........................................................................15

Managed Care Contracting Handbook, 2nd Edition: Planning & Negotiating the Managed Care Relationship......................................................................15

Medicare Recovery Audit Contractor Program: A Survival Guide for Healthcare Providers.........................................15 Metrics-Based Process Mapping: An Excel-Based Solution............................................................................42

Operations Research Calculations Handbook, Second Edition..............................................................................61 Operations Research Methodologies.................................61 Optimal Design of Queueing Systems..............................61 Optimization Modelling: A Practical Approach.................61 Optimizing Emergency Department Throughput: Operations Management Solutions for Health Care Decision Makers...............................................................18 Oracle Identity Management: Governance, Risk, and Compliance Architecture, Third Edition.............................8

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Organizational Behavior and Public Management, Third Edition, Revised and Expanded.........................................79 Organizational Crisis Management: The Human Factor...........................................................33

P Pandemic Influenza: Emergency Planning and Community Preparedness.................................................76 Paradox and Imperatives in Health Care: How Efficiency, Effectiveness, and E-Transformation Can Conquer Waste and Optimize Quality.............................................16 Patient Safety: The PROACT Root Cause Analysis Approach..........................................................................16

Principles of Supply Chain Management..........................70 Principles of Total Quality, Third Edition.........................64 Private Security and the Investigative Process, Third Edition....................................................................33 Probability Models in Operations Research.......................62 Process-Centric Architecture for IT Systems........................8 Product Design.................................................................59 Product Reliability, Maintainability, and Supportability Handbook, Second Edition...............................................64 Production and Operations Management.........................56 Production Planning and Industrial Scheduling: Examples, Case Studies and Applications, Second Edition.................56 Project and Cost Engineers’ Handbook, Fourth Edition...25

Pension Fund Risk Management: Financial and Actuarial Modeling..........................................................................12

Project Management in the Fast Lane: Applying the Theory of Constraints...................................................................25

Performance Improvement: Making it Happen, Second Edition..................................................................19

Project Management of Complex and Embedded Systems: Ensuring Product Integrity and Program Quality..............25

Performance Paradox: Understanding the Real Drivers that Critically Affect Outcomes................................................21

Project Management Recipes for Success...........................25

Performance-Based Management Systems: Effective Implementation and Maintenance....................................79

Project Management Theory and Practice.........................25 Project Manager’s Communication Toolkit.......................25

Personal Styles & Effective Performance............................19

Public Administration and Law, Third Edition.................73

Personnel Management in Government: Politics and Process, Sixth Edition........................................................79

Public Administration in East Asia: Japan, South Korea, Chinese Mainland and Taiwan..........................................73

Philippine Security in the Age of Terror: National, Regional, and Global Challenges in the Post-9/11 World.................73

Pull Production for the Shopfloor.....................................52

Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods....................................18 Plant Engineers and Managers Guide to Energy Conservation.....................................................................56 PMP Exam: Practice Test and Study Guide, Seventh Edition.................................................................24 Poka-Yoke: Improving Product Quality by Preventing Defects..............................................................................52

Pursuing Excellence in Healthcare: Preserving America’s Academic Medical Centers................................................16

Q Quality Engineering Handbook........................................64 Quality Management: Theory and Application.................64 Quantitative Equity Portfolio Management: Modern Techniques and Applications.............................................38 Quantitative Fund Management.......................................38

Reliability Engineering and Risk Analysis: A Practical Guide, Second Edition......................................................64 Reliability Technology, Human Error, and Quality in Health Care..................................................................................18 Reliability, Risk, and Safety: Theory and Applications.......65 Retail Supply Chain Management.....................................70 Revolution in Manufacturing: The SMED System............53 RFID Handbook: Applications, Technology, Security, and Privacy..............................................................................70 RFID in Logistics: A Practical Introduction......................70 Risk Analysis and Security Countermeasure Selection.......34 Risk Analysis in Engineering and Economics....................38 Risk Analysis in Finance and Insurance, Second Edition..................................................................38 Risk Assessment and Decision Making in Business and Industry: A Practical Guide, Second Edition.....................38 Root Cause Analysis Handbook: A Simplified Approach to Identifying, Correcting, and Reporting Workplace Errors..............................................................57 Root Cause Analysis: Improving Performance for Bottom-Line Results, Third Edition..................................57 RSM Simplified: Optimizing Processes Using Response Surface Methods for Design of Experiments.....................65

S Science and Technology of Terrorism and Counterterrorism, Second Edition..................................................................74 Securing System Information Flows..................................34 Security Manager’s Guide to Disasters: Managing Through Emergencies, Violence, and Other Workplace Threats......34 Security Risk Assessment Handbook: A Complete Guide for Performing Security Risk Assessments...............................34 Simplified TRIZ: New Problem Solving Applications for Engineers and Manufacturing Professionals, Second Edition..................................................................57

Police Corruption: Preventing Misconduct and Maintaining Integrity........................................................79

Quick Changeover for Operators Learning Package..........52

Port Security Management................................................33

Quick Changeover for Operators: The SMED System......52

Portfolio Optimization......................................................38

Quick Response Manufacturing: A Companywide Approach to Reducing Lead Times....................................................56

Practical Guide to HIPAA Privacy and Security Compliance.......................................................................16

Practical Guide to Information Systems Strategic Planning, Second Edition....................................................8

Real Options in Engineering Design, Operations, and Management.....................................................................56

Practical Guide to Security Assessments............................33

Reason to Hope Promoting Community and Local Economic..........................................................................81

Standard Work for the Shopfloor......................................53

Regional and Urban Economics and Economic Development: Theory and Methods..................................77

Statistical Analysis for Decision Makers in Healthcare, Second Edition: Understanding and Evaluating Critical Information in Changing Times........................................16

Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise....................................40 Practical Reliability Engineering and Analysis for System Design and Life-Cycle Sustainment...................................63 Practical TPM: Successful Equipment Management at Agilent Technologies.........................................................52

Reliability Analysis and Prediction with Warranty Data: Issues, Strategies, and Methods..........................................64

Title Index

Organizational Assessment and Improvement in the Public Sector................................................................................79

Simulation of Industrial Systems: Discrete Event Simulation Using Excel/VBA..............................................................59 Social Responsibility: Failure Mode Effects and Analysis.....5 Social Vulnerability to Disasters........................................74 Solvency: Models, Assessment and Regulation..................39 SPC Simplified: Practical Steps to Quality........................65 Standard for Enterprise Project Management....................26

State and Local Pension Fund Management......................77

Statistical and Probabilistic Methods in Actuarial Science...............................................................39

For more information and a complete list Statistical Thinking in Business, Second Edition...............39 STEP Project Management: Guide for Science, Technology, and Engineering Projects...............................26

Tale of Two Systems: Lean and Agile Software Development for Business Leaders..........................................................47

Stochastic Dominance and Applications to Finance, Risk and Economics..................................................................39

Technical Analysis of Stock Trends, Ninth Edition............12

Stochastic Finance: A Numeraire Approach.......................39

Terrorism and Public Safety Policing: Implications for the Obama Presidency............................................................74

Stochastic Financial Models..............................................39

Title Index

Stock Market Volatility.....................................................12

Thin Air: How Wireless Technology Supports Lean Initiatives............................................................................9

Stories from My Sensei: Two Decades of Lessons Learned Implementing Toyota-Style Systems..................................46

Thinking for a Change: Putting the TOC Thinking Processes to Use.................................................................59

Strategic Collaboration in Public and Nonprofit Administration: A Practice-Based Approach to Solving Shared Problems................................................................82

Time Series: Modeling, Computation, and Inference........40

Strategic Error-Proofing: Achieving Success Every Time with Smarter FMEAs................................................................53 Strategic Intelligence: Business Intelligence, Competitive Intelligence, and Knowledge Management..........................8 Strategic Planning Models for Reverse and Closed-Loop Supply Chains...................................................................70 Strategic Project Office: A Guide to Improving Organizational Performance..............................................26 Study of the Toyota Production System: From an Industrial Engineering Viewpoint.....................................................46 Subdividing the Land: Metes and Bounds and Rectangular Survey Systems..................................................................81 Successful Collaboration in Healthcare: A Guide for Physicians, Nurses & Clinical Documentation Specialists.16 Superior Customer Value in the New Economy: Concepts and Cases, Second Edition................................................28

Understanding Risk: The Theory and Practice of Financial Risk Management.............................................................40 Understanding Surveillance Technologies: Spy Devices, Privacy, History, & Applications, Revised and Expanded Second Edition..................................................................34 Unravelling the Credit Crunch.........................................13 Uptime, 2nd Edition: Strategies for Excellence in Maintenance Management................................................54 Urban Crime Prevention, Surveillance, and Restorative Justice: Effects of Social Technologies................................82 Using Hoshin Kanri to Improve the Value Stream............54 Using Technology to Transform the Value Chain..............71

Today and Tomorrow: Commemorative Edition of Ford’s 1926 Classic......................................................................46

Toyota Product Development System: Integrating People, Process, and Technology....................................................47

Value Added Decision Making for Managers....................57

Toyota Production System: Beyond Large-Scale Production........................................................................46 TPM for Every Operator...................................................53 TPM for Supervisors.........................................................53 TPM in Process Industries................................................53 TPM Team Guide.............................................................54 Training Within Industry: The Foundation of Lean..........42 Transformative Quality: The Emerging Revolution in Health Care Performance..................................................17 Transforming Disaster Response: Federalism and Leadership.........................................................................76 Transforming Organizations: Strategies and Methods.......26

Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas..............................42 Value Stream Management: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements..................54 Value Stream Mapping for Healthcare Made Easy.............18 Value Stream Mapping for Lean Development: A How-To Guide for Streamlining Time to Market..........47 Vein Pattern Recognition: A Privacy-Enhancing Biometric..........................................................................35 Visual Factory: Building Participation Through Shared Information.......................................................................54

W-Y

Supply Chain in Manufacturing, Distribution, and Transportation: Modeling, Optimization, and Applications......................................................................70

Transportation Systems Security........................................34

War on Terrorism: A Collision of Values, Strategies, and Societies............................................................................74

Trends in Policing: Interviews with Police Leaders Across the Globe...............................................................74

Web-Based Outsourcing.....................................................5

Supply Chain Logistics Program for Warehouse Management.....................................................................71

Triple C Model of Project Management: Communication, Cooperation, and Coordination........................................27

What’s Good for GE May Not Be Good for You: The What?, So What? and Now What? of Six Sigma Implementation................................................................65

Supply Chain Management at Warp Speed: Integrating the System from End to End...................................................71

Trust Management in Virtual Work Environments: A Human Factors Perspective............................................27

Workplace Clinics and Employer Managed Healthcare: A Catalyst for Cost Savings and Improved Productivity....17

Supply Chain Project Management. Second Edition.........26

TWI Workbook: Essential Skills for Supervisors...............54

Supply Chain Risk Management: Minimizing Disruptions in Global Sourcing............................................................71

Sustainable Development: Principles, Frameworks, and Case Studies...............................................................81

Ultimate Improvement Cycle: Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints.......................................................................46

Sustaining Lean: Case Studies in Transforming Culture....46 System Management: Planning, Enterprise Identity, and Deployment, Second Edition..............................................5

Uncertainty Modeling and Analysis in Engineering and the Sciences.............................................................................62

System Synthesis: Product and Process Design..................26

Understanding A3 Thinking: A Critical Component of Toyota’s PDCA Management System................................47

Systems Thinking Approach to Strategic Planning and Management.......................................................................8

Understanding Research Methods: A Guide for the Public and Nonprofit Manager....................................................74

Systems Thinking: Coping with 21st Century Problems.....5

Zero Quality Control: Source Inspection and the Poka-Yoke System.............................................................55

A Abbey; Duane C.....................................................13,14,15 Acosta; Carlos.....................................................................4 Aherne; Joe.......................................................................17 Ahmed; Syed M................................................................45 Ahson; Syed A...................................................................70 Akao; Yoji..........................................................................44 Aken; Jan..........................................................................13 Aktan; Mehmet.................................................................56 Ali; Paul U........................................................................12 Alli; Inteaz.........................................................................63 AME - Association for.......................................................46 Ammerman; Max..............................................................57

Bent; James.......................................................................23

Chanin; Joshua.................................................................73

Bentley; William ................................................................7

Chelst; Kenneth................................................................57

Berman; Evan M..........................................................72,73

Chen; Charlie C................................................................70

Bertoldi; Paolo....................................................................3

Cholewka; Patricia A.........................................................80

Best; Michael J..................................................................38

Chorafas; Dimitris N..........................................................7

Birjandi; Ali......................................................................13

Christopher; Kenneth.......................................................33

Blinn-Pike; Lynn...............................................................74

Chung; Christopher A......................................................70

Bluhm; Christian..............................................................36

Clarke; Sharon G................................................................4

Blumenfeld; Dennis..........................................................61

Clay; Joy A........................................................................82

Boardman; John..................................................................5

Clute; Mark......................................................................63

Bogui; Frederic..................................................................77

Coggburn; Jerrell D..........................................................19

Bohm; Robert M..............................................................81

Collette; Ron.....................................................................29

Boland; Philip J.................................................................39

Comm; Clare L.................................................................66

Bonvino; Robert...............................................................18

Condon; Kathie W............................................................13

Booth; Philip.....................................................................37

Conrad; Charles R..............................................................4

Boss; Martha J.....................................................................9

Cont; Rama......................................................................36

Bradley; A.L.W..................................................................10

Cook; Thomas A.....................................................27,65,69

Bragg; Lisa M....................................................................13

Coppola; Damon P............................................................75

Bris; Radim.......................................................................65

Cramer; Michael M..........................................................55

Brooks; Roger...................................................................60

Crandall; Richard E.....................................................69,70

Brotby, CISM; W. Krag.....................................................31

Crandall; William........................................................69,70

Brown; Eric J......................................................................6

Crawford; J. Kent..............................................................26

Brown; Mark Graham..................................................20,21

Cruzan; Ryan....................................................................10

Bryant; James J..................................................................19

Cudney; Elizabeth A.........................................................54

Buchen; Peter Walter.........................................................36

Currie; David M.................................................................4

Bull; R. Camper................................................................24

Curry; William Sims.........................................................76

Bullock; Jane A.................................................................75

Babson; Harold C.............................................................81

Burkholder; Earl F...............................................................5

Bacik; Sandy.....................................................................28

Burroughs; Barney............................................................10

Badiru; Adedeji B....................................................26,27,56

Burton; Kevin.....................................................................9

Baggaley; Bruce.................................................................40

Butler; Howard E..............................................................65

Balzer; William K..............................................................41

De Furia; Guy L................................................................25

Cameron; A. Colin............................................................37

Dennis; Pascal...................................................................50

Campbell; John Dixon.................................................54,55

Dettmer; H William....................................................69,71

Canbolat; Yavuz Burak......................................................57

Dhillon; B.S......................................................................18

Carter; Michael W.............................................................61

Dhompongsa; Sompong...................................................39

Casey; John J.....................................................................53

Dickerson; Charles............................................................57

Cassady; C. Richard..........................................................62

Dillon; Andrew P..........................................................46,53

Cassidy; Anita.....................................................................8

Dinero; Donald.................................................................42

Amsden; Davida M...........................................................65 Amsden; Robert T.............................................................65 Anderson; Mark J.........................................................55,65 Anderson; Patrick L. ........................................................35 Andreadis; Joanne.............................................................15 Andriole; Stephen J...........................................................21 Anglin; Roland V..............................................................81 Ast; Scott Alan..................................................................33 Atesmen; M. Kemal..........................................................23 Atlas; Randall I..................................................................28 Ayers; James B.........................................................26,67,70 Ayyub; Bilal M..................................................................38 Ayyub; Bilal M..................................................................62

Banlaoi; Rommel..............................................................73 Bassetti; W.H.C................................................................12 Bateman; Sam...................................................................32 Bates; Marcia J..................................................................20 Baudin; Michel............................................................50,68 Bauer; Jeffrey C.................................................................16 Baxter; Mike.....................................................................59 Bazavan; Iona V.................................................................30 Beauregard; Michael..........................................................62 Beaver; Kevin....................................................................16 Bennett; Gregory...............................................................19

Burke; Michael T.................................................................4

Daley; John P.....................................................................12 Das; Dilip K.................................................................74,78 Davis; Peter T......................................................................7 Day; Dennis W...................................................................9

Dempster; M.A.H.............................................................38

Center For Qual................................................................43

Doak; Jonathan.................................................................82

Chadburn; Robert.............................................................37

Domb; Ellen.....................................................................57

Chakraborty; J.N..............................................................63

Doty; Steve.......................................................................10

Author Index

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m

For more information and a complete list Drabek; Thomas E............................................................76

Geckil; Ilhan K..................................................................35

Hastings; Kevin J..............................................................60

Duckworth; Holly Alison....................................................5

Gentile; Michael...............................................................29

Hejduk; Irena K................................................................27

Duggan; Kevin J...............................................................49

Gentile; Skye.....................................................................29

Henderson Hurley; Martha...............................................78

Dunning; Scott C.............................................................56

Ghiocel; Dan M................................................................62

Henry-LabordĂ¨re; Pierre....................................................35

Ghosh; Tushar K...............................................................74

Heragu; Sunderesh S.........................................................66

Giachetti; Ronald E..........................................................23

Herbert-Burns; Rupert......................................................32

Giles; Timothy..................................................................30

Herold; Rebecca...........................................................16,19

Gitlow; Howard S.............................................................43

Herrmann; Debra S..........................................................29

Glendon; A. Ian..................................................................4

Herron; David....................................................................5

Goldschmitt; David..........................................................18

Hill; Gerard M..................................................................22

Goldsman; Dave...............................................................67

Hillson; David..................................................................23

Gordon; Gerald L.............................................................80

Hinckley; C. Martin.........................................................51

Gotoh; Fumio...................................................................48

Hino; Satoshi....................................................................44

Graban; Mark...................................................................17

Hinze; Jimmie...................................................................22

Grabosky; Peter.................................................................77

Hirano; Hiroyuki.........................................................47,50

Grady; Jeffrey O.............................................................5,26

Hirata; Thomas T..............................................................55

Graham; James..................................................................29

Hoeft; Steve......................................................................46

Grasso; Lawrence P............................................................40

Hood; Ray........................................................................71

Fake; Brenda.....................................................................65

Graupp; Patrick.................................................................54

Horak; Bernard.................................................................14

Fan; Ying...........................................................................11

Green; Allen R..................................................................24

Howard; Patrick D............................................................28

Farazmand; Ali..................................................................71

Gregoriou; Greg N.......................................................11,12

Howell; Marvin T................................................................3

Fardo; Stephen W..............................................................58

Greif; Michel.....................................................................54

Hoyt; Lorlene....................................................................80

Farkas; Edward B..............................................................24

Grudzewski; Wieslaw M...................................................27

Hristidis; Vagelis...............................................................15

Farley; James J.....................................................................3

Grunden; Naida................................................................18

Hua; Ronald H.................................................................38

Farooqui; Rizwan..............................................................45

Guedes Soares; Carlos.......................................................65

Hummer; Don..................................................................78

Feld; William M................................................................50

Gupta; Surendra M...........................................................70

Humphreys; Kenneth K...............................................23,25

Feldman; Arthur M...........................................................16

Husby; Paul.......................................................................66

Eapen; Gill.....................................................................3,36 Edwards; Mary E..............................................................77 Edwards; Robert D...........................................................12 Edwards; Royce . ..............................................................22 Eitel; David.......................................................................18

Author Index

Eklund; Niklas..................................................................72 Eldukhri; E.E....................................................................58 El-Homsi; Anwar................................................................3 Elias; Bartholomew...........................................................81 Elizandro; David...............................................................59 Enos; Darryl D.................................................................19

Ferguson; Mark E.............................................................65 Ferraro; Eugene F..............................................................32 Fitzgerald; Todd................................................................29 Floyd; Raymond C.......................................................43,51 Forbes; Lincoln Harding...................................................45 Ford; Henry......................................................................46 Formoso; Carlos T.............................................................66 Fothergill; Alice.................................................................74 Furterer; Sandra L.............................................................63

Haberman; Steven.............................................................37 Haddow; George...............................................................75

Hyatt; Nigel......................................................................55 Hybertson; Duane W........................................................58

Haddow; Kim...................................................................75

Hafey; Robert...................................................................45

Ilyas; Mohammad.............................................................70

Hagland; Mark.............................................................16,17

Immordino; Kathleen M...................................................79

Haines; Stephen..................................................................8

Iwanicki; Stasia....................................................................5

Hall; Robert W..................................................................42

Iyer; Patricia W..................................................................13

Halvorson; George C........................................................14

Han; Zhi-Yong..................................................................11

Gaber; Mohamed..............................................................60

Hanley; Dena . .................................................................78

Gama; Joao.......................................................................60

Hansen; Shirley J...........................................................3,10

Ganguly; Auroop R...........................................................60

Harbour; Jerry L..........................................................20,21

Garmus; David.................................................................22

Harris; Chris.....................................................................41

Garson; G. David.........................................................72,79

Harris; Michael D. S...........................................................5

Garvey; Paul R..................................................................35

Harris; Rick......................................................................41

Handfield; Robert.............................................................71

Jaber; Mohamad Y.............................................................68 Jackson; Peter L.................................................................58 James; Dewi......................................................................37 Jardine; Andrew K.S.....................................................55,63 Jekiel; Cheryl M................................................................41 Jha; Shankar......................................................................25 Jimmerson; Cindy........................................................17,18 John; J. A..........................................................................39

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Johnson; Thomas A...........................................................74 Johnson; William C..........................................................28 Jonasson; Hans..................................................................23 Jones; Erick C...................................................................70 Joshi; Maulik.....................................................................14 Julnes; Patria de Lancer.....................................................79

L La Penna; A. Michael........................................................17 Lamberton; Damien..........................................................37 Landoll; Douglas J............................................................34 Lane; Greg...................................................................45,51 Langlois; Pierre...................................................................3

Lapeyre; Bernard...............................................................37

Kairab; Sudhanshu............................................................33

Latino; Robert J...........................................................16,57

Kaminskiy; Mark..............................................................64

Lawrence; Kenneth D....................................................6,70

Kassel; David S.................................................................79

Lee; Elsa............................................................................30

Kearney; Richard C...........................................................73

Leekley; Robert M............................................................35

Keller; Paul A....................................................................64

Leflar; James......................................................................52

Kelly; Michael R...............................................................62

Lehr; Peter.........................................................................32

Kennedy; Douglas.............................................................39

Leon; V. Jorge.....................................................................4

Keyes; Jessica.............................................................7,24,27

LeSage; James....................................................................37

Keyte; Beau.......................................................................40

Lester; William..................................................................76

Khorasanee; Zaki..............................................................37

Levin; Ginger....................................................................24

Killian; Jerri......................................................................72

Levine; Michael K.............................................................47

Killmeyer; Jan...................................................................30

Lewis; Gerald....................................................................33

King; Peter L.....................................................................45

Liebowitz; Jay..............................................................7,8,15

Kliem; Ralph L.................................................................23

Liker; Jeffrey K.............................................................42,47

Klimberg; Ronald K.......................................................6,70

Lim; Ian............................................................................30

Klir; George J....................................................................62

Liou; K. Tom....................................................................80

Knepper; Paul...................................................................82

Locher; Drew A............................................................40,47

Kobayashi; Iwao................................................................20

London; Kerry .................................................................66

Koenigsaecker; George......................................................45

Loyalka; Sudarshan K........................................................74

Koliba; Christopher..........................................................82

Luyster; Tom.....................................................................54

Latino; Kenneth C............................................................57

Martin; James William..............................................7,41,69 Martin; Karen..............................................................42,44 Martorell; Sebastiรกn .........................................................65 Masala; Giovanni Batista...................................................12 Maser; Chris.....................................................................81 Maskell; Brian H...............................................................40 Mathaisel; Dennis F.X.......................................................66 Matulich; Serge...................................................................4 Mauch; James....................................................................20 Mauch; Peter D.................................................................64 Maurer; Rick.....................................................................43 Maurno; Dann Anthony.....................................................9 Mavris; Dimitri N.............................................................57 McCormack; Kevin P........................................................71 McCumber; John..............................................................28 McDermott; Robin...........................................................62 McDougall; Allan.........................................................34,75 McGlynn; Joel...................................................................55 McGuire; Patrick M..........................................................57 McKenna; Eugene...............................................................4 McNabb; David E.............................................................73 Meade; David....................................................................40 Meek; Jack W....................................................................80 Melnikov; Alexander.........................................................38 Mena; C............................................................................66 Mendelson; Elliott............................................................36 Menzel; Donald C.............................................................72 Mercado; Ed C..................................................................67 Merrill; David W...............................................................19

Koller; Glenn....................................................................38

Lynch; Thomas D.............................................................76

Korn; Elke.........................................................................37

Micocci; Marco.................................................................12

Ma; Yunqian.....................................................................32

Miller; Dennis P................................................................21

Maack; Mary Niles............................................................20

Miller; Gerald J.................................................................72

Macaulay; Tyson...............................................................71

Miltenburg; John..............................................................45

Magee; John......................................................................12

Miori; Virginia..................................................................70

Maier; Mark W.................................................................21

Mire; Scott .......................................................................78

Malave; Cesar O.................................................................4

Mitra; Gautam..................................................................38

Maloney; Erin K...............................................................75

Modarres; Mohammad......................................................64

Manary; Joel M.................................................................66

Moore; Rosemond Ann.......................................................5

Manley; Anthony D.....................................................29,34

Morcol; Goktug................................................................80

Mann; David....................................................................43

Morgan; James..................................................................47

Mara; Cynthia Massie.......................................................14

Morris; James R................................................................12

Marenin; Otwin................................................................74

Motlagh; Mitra M.............................................................80

Margetts; Derek N............................................................24

Mulcahy; David E.............................................................71

Korn; Ralf.........................................................................37 Kotiadis; Kathy.................................................................60 Kotnour; Timothy George................................................26 Krause Nozaki; Micki........................................................31 Krause; Micki...............................................................29,31 Krishnamurthy; R.R. .......................................................75 Krivtsov; Vasiliy................................................................64 Kroisandt; Gerald..............................................................37 Kudyba; Stephan.................................................................6 Kuglin; Fred......................................................................71 Kunio; Shirose...................................................................54

Author Index

Johnson; D.G....................................................................39

Mikulak; Raymond J.........................................................62

For more information and a complete list Murphy; David............................................................13,40

Pastor; James F..................................................................74

Rantanen; Kalevi...............................................................57

Murugesan; San..................................................................6

Patrick; Dale R..................................................................58

Ravindran; A. Ravi............................................................61

Muuss, CPP; James P.........................................................18

Patterson; J. Wayne...........................................................71

Rebovich, Jr.; George........................................................58

Myrick; Conrad B...............................................................6

Pecht; Michael..................................................................64

Reddick; Christopher G....................................................19

Peltier; Thomas R......................................................6,31,32

Reichenbach; Michael.......................................................81

Peng; Jun...........................................................................77

Reid; Roger H...................................................................19

Peters; Barbara J................................................................15

Reidenbach; R. Eric..........................................................27

Peters; George A................................................................15

ReVelle; Jack B..................................................................24

Petersen; J.K......................................................................34

Reyes-Picknell; James........................................................54

Peterson; Andrew M.........................................................15

Riccucci; Norma M...........................................................79

Peterson; James.................................................................48

Richardson; Gary L...........................................................25

Pflug; Georg......................................................................38

Rickayzen; Ben..................................................................37

Pham; D.T........................................................................58

Robbins; Donijo...............................................................74

Nachlas; Joel A..................................................................62 Naff; Katherine C.............................................................79 Nagamachi; Mitsuo...........................................................59 Nash; David B..................................................................14 Nash; Mark A...................................................................51

Author Index

Nembhard; Harriet Black..................................................56 Nemeth; Charles P.............................................................33 Neubauer; Dean V.............................................................62 Neunzert; Gaby M............................................................81 Newbold; Robert C...........................................................25 Newton; Charles S............................................................61 Nguyen; Hung T...............................................................39 Niehus; Terry....................................................................10 Nikolaidis; Efstratios.........................................................62 Nilsson; Fredrik.................................................................32 Norman; Thomas L..........................................................34 Norris-Tirrell; Dorothy.....................................................82

Roberson; Cliff.............................................................77,78 Robert; Yves......................................................................60

Pinkowski; Jack............................................................30,75

Robinson, Jr.; E. Arthur....................................................73

Plumb; Robert H..............................................................37

Robinson; Stewart.............................................................60

Pochampally; Kishore K....................................................70

Rosenbloom; David H......................................................73

Pohlman; Marlin B.............................................................8

Rosenkrantz; Walter A.......................................................37

Poling; Sheila R.................................................................51

Rosentraub; Mark S..........................................................80

Porto; Brian L...................................................................78

Ross; David Frederick.......................................................67

Pracilio; Valerie P...............................................................14

Ross; Joel E.......................................................................64

Prado; Raquel....................................................................40

Roth; William F................................................................13

Prados Velasco; Maria Jose................................................80

Ruben; Vrijhoef.................................................................66

Prelas; Mark A...................................................................74

Ruhe; Gunther....................................................................6

Oâ&#x20AC;&#x2122;Brien; William J............................................................66

Prenzler; Tim....................................................................79

Ruiz; James.......................................................................78

Odegaard; Mary Ann........................................................70

Price; Camille C................................................................61

Russac; Janet.....................................................................22

Oetgen; William J.............................................................14

Price; Sean.........................................................................34

Russell; Christopher ...........................................................4

Ohno; Taiichi....................................................................46

Pries; Kim H.....................................................................25

Ryan; Jeffrey R..................................................................76

Ohsawa; Yukio..................................................................27

Ptak; Carol A....................................................................66

Okolita; Kelley....................................................................9

Pyzdek; Thomas................................................................64

Oâ&#x20AC;&#x2122;Leary; Rosemary...........................................................73

Sachs, Neville W................................................................56

Qian; Edward E................................................................38

Sankowska; Anna..............................................................27

Qian; Gang.......................................................................32

Sarker; Ruhul Amin..........................................................61

Quigley; Jon M.................................................................25

Sauser; Brian.......................................................................5

Osterling; Mike............................................................42,44

Saye; Jerry.........................................................................20

Overbeck; Ludger.............................................................36

Rabern; David...................................................................18

Rabin; Jack........................................................................72

Nukala; Satish...................................................................70

Phillips; Brenda............................................................74,75 Pine; John.........................................................................10

Olson; Laura.....................................................................14 Omachonu; Vincent K......................................................64 Omitaomu; Olufemi A.....................................................60 Ortiz; Chris A...................................................................49

Pace; Robert Kelley...........................................................37 Palmer; Darren..................................................................78 Park; Namgi......................................................................20 Pasco; Gregory A...............................................................11

Radvanovsky; Robert...................................................34,75 Raggad; Bel G.....................................................................7 Rahman; A........................................................................22 Rai; Bharatendra K............................................................64 Rajasekaran; K.S.................................................................5

Sandstrom; Arne...............................................................39

Scheinkopf; Lisa J.............................................................59 Schieber; Richard A...........................................................15 Schilling; Edward G..........................................................62 Schipper; Timothy............................................................44 Schragenheim; Eli...................................................66,69,71 Schulte; Margaret F...........................................................14 Sciarabba; Anthony L........................................................78

o f t i t l e s , v i s i t u s a t w w w. c r c p r e s s . c o m Seddon; John....................................................................43

Swets; Mark......................................................................44

Wertz; Keith......................................................................19

Seshan; Parameswaran.........................................................8

Sydow; Joachim.................................................................71

Wessels; William...............................................................63

Shapland; Joanna..............................................................82

West; Mike........................................................................40

Sharma; Vivek.....................................................................5 Shaw; Rajib.......................................................................75 Shea; Christopher M.........................................................72 Shingo; Shigeo........................................................46,53,55 Shiver; John M..................................................................18 Shuker; Tom.....................................................................42 Shuker; Tom.....................................................................54 Silva Bartolo; Paulo Jorge da.............................................58 Singh; Nanua....................................................................64 Singhal; Suren...................................................................62 Sirico; Louis........................................................................9 Skinner; Ric........................................................................9 Slocum; Kim.....................................................................13 Slutsky; Jeff L......................................................................3 Smalley; Art......................................................................47 Smith; Jason G..................................................................22

Taha; Hamdy....................................................................59 Tajiri; Masaji.....................................................................49 Tankov; Peter....................................................................36 Tapping; Don..............................................................42,54 Taylor; G. Don............................................................67,68 Taylor; Robert...................................................................67 Thai; Khi V.......................................................................77 Thomas; Deborah.............................................................74 Thumann; Albert....................................................10,11,56 Tipton; Harold F...............................................................31 Todd; Maria .....................................................................15 Todorov; Dobromir...........................................................33 Trinckes, Jr.; John J...........................................................29 Trivedi; Pravin K...............................................................37 Tsang; Albert H.C.............................................................63 Turner; Wayne C...............................................................10

Smith; Roland...................................................................48

Sniedovich; Moshe............................................................60

Ukaga; Okechukwu..........................................................81

Sobek II.; Durward K.......................................................47

Ullman; Daniel.................................................................73

Solow; Lawrence...............................................................65

Unhelkar; Bhuvan...............................................................8

Whelton; John..................................................................17 Whitaker; D......................................................................39 Whitcomb; Patrick J....................................................55,65 White; Brian E..................................................................58 Whittle; Ralph....................................................................6 Willett; Keith D................................................................30 Williamson; Steven...........................................................81 Wills; Brett........................................................................49 Wilson; Chuck..................................................................35 Wincel; Jeffrey P................................................................68 Wong; Wing-Keung..........................................................39 Woodroof; Eric............................................................11,12 Wright; Richard P..............................................................32 Wrobel; Leo A.....................................................................9 Wrona; Robert J................................................................54 Wu; Guang.......................................................................11 Wu; Lixin..........................................................................36

Y Yada; Katsutoshi................................................................27 Yang; Kaifeng....................................................................72

Yarberry, Jr.; William A.......................................................6

Sorensen; Eric H...............................................................38 Soroka; A.J........................................................................58

Van Der Zee; Durk-Jouke.................................................60

Younger; William J............................................................10

Sorrentino; Joseph.............................................................22

Van Deusen; Cheryl..........................................................81

Souza; Gilvan C................................................................65

Vasu; Michael L................................................................79

Sproull; Bob......................................................................46

Vatalaro; James..................................................................67

Sriboonchita; Songsak.......................................................39

Vatsavai; Ranga Raju.........................................................60

Stamatis; D.H...................................................................52

Vecer; Jan..........................................................................39

Stevens; G.........................................................................66

Venegas; Carlos.................................................................41

Stewart; Debra W..............................................................79

Viswanath; Dabir S...........................................................74

Stidham Jr.; Shaler............................................................61

Vivien; Frederic.................................................................60

Studebaker; John M............................................................4

W, X

Stukenberg; Colleen M.....................................................16 Sule; Dileep R..............................................................56,60 Sun; Jinping......................................................................76 Suri; Rajan...................................................................44,56 Suzuki; Tokutaro...............................................................53 Svara; James H..................................................................72 Swartwood; Dan...............................................................66 Sweet; Kathleen.................................................................28

Wagner; Christoph............................................................36 Wagner; Niklas..................................................................35 Walden; Joseph L..............................................................69 Wantuchowicz; Monika....................................................27 Ward; J. LeRoy..................................................................24 Ward; Leroy......................................................................24 Wei; Yi-Ming....................................................................11 Weinstein; Art...................................................................28

Author Index

Sharma; Varum...................................................................5

Yingming; Zhu...................................................................3

Zambruski; Michael S.......................................................26 Zandin; K. B.....................................................................21 Zimmermann; Ulf.............................................................80

plc

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Korea

Chinke Ojiji Publishers Support Services Ltd Plot 2 Adewunmi Estate Oregun Road (Near First Bank Oregun) PO Box 9270, Ikeja, Lagos State Tel: +234 1 774 1073 Fax: +234 1 493 0419 e-mail: chinkeojiji@yahoo.co.uk

Se-Yung Jun ICK (Information & Culture Korea) 473-19 Seokyo-dong, Mapo-ku Seoul, Korea 121-842 Tel: +82 2 3141-4791 Fax: +82 2 3141-7733 e-mail: cs.ick@ick.co.kr

Botswana

For all Taylor & Francis Group imprints please order from our Singapore Sales Office Singapore Sales Office Taylor & Francis Asia Pacific 240 MacPherson Road #08-01 Pines Industrial Building Singapore 348574 Tel: +65 6741 5166 Fax: +65 6742 9356 e-mail: sales@tandf.com.sg

Arthur Oageng Book Promotions/Horizon Books Botswana Gaborone International Finance Park Plot 113-114, Unit 33, Kgale Mews 2, Suite 3 Gaborone, Botswana Tel: +267 393 1194 Fax: +267 392 4908 e-mail: arthur.oageng@online.co.bw

South Africa, Namibia, Lesotho and Swaziland Michelle Symington Book Promotions Ltd BMD Office Park, 108 De Waal Road Diep River, 7800 Cape Town South Africa Tel: +27 21 707 5700 General Fax: +27 21 707 5795 Orders Fax: +27 21 707 5794 e-mail: msymingtom@bookpro.co.za

South Asia Ryan Cooper Area Sales Manager Milton Park Sales Office Tel: +44 (0) 20 7017 6113 Fax: +44 (0) 20 7017 6748 e-mail: ryan.cooper@tandf.co.uk

India Taylor & Francis Books India Pvt Ltd. 912 Tolstoy House 15-17, Tolstoy Marg New Delhi 110 001 Tel: +91 (0) 11 2371 2131 +91 (0) 11 2335 1453 Fax: +91 (0) 11 2371 2132 e-mail: tandfindia@airtelbroadband.in

Pakistan M. Anwer Iqbal Book Bird Mian Chambers, 3 Temple Road PO Box 518, Lahore, Pakistan Tel: +92 42 636 7275 Fax: +92 42 636 1370 e-mail: bookbird@brain.net.pk

Sri Lanka Nirosha Saravanapavan e-mail: niroshas@sltnet.lk Mobile: 0094 714 750911

Japan Hans Van Ess Book Sales and Marketing Executive Taylor & Francis Group 7F Koshin Bldg. 2-23-4 Kanda-Jimbocho Chiyoda, Tokyo 101-0051, Japan Tel: +81 (0) 3 5848 7061 Mobile: +81 (0) 80 5426 3552 e-mail: hans.vaness@informa.com United Publishers Services Limited 1-32-5 Higashi-shinagawa Shinagawa-ku, Tokyo 140-0002 Tel: +81 (0) 3 5479 7251 Fax: +81 (0) 3 5479 7307 e-mail: info@ups.co.jp Editorial Office Takahiko Kaneko Edition Synapse Yamaguchi Bldg. 3F 2-8-5 Uchikanda Chiyoda-Ku, Tokyo 101 0047, Japan Tel: +81 (0) 3 5296 9186 Fax: +81 (0) 3 3252 1822 e-mail: edsynapse@nifty.ne.jp

East and Southeast Asia

Malaysia and Brunei

David Yeong General Manager Taylor & Francis Publishing Services Taylor & Francis Asia Pacific No. 23-2, Jalan PJS 8/18 Dataran Mentari 46150 Petaling Jaya Selangor Darul Ehsan Malaysia Tel: +60 (3) 5630 1361 Fax: +60 (3) 5630 1732 Mobile: +60 (0)16 331 9912 e-mail: david.yeong@tandf.com.sg

Singapore, Philippines and Indonesia

Francis Chua, Sales Manager Singapore Sales Office e-mail: francis.chua@tandf.com.sg

Vietnam

Jeffrey Lim, Books Sales Director Singapore Sales Office e-mail: jeffrey.lim@tandf.com.sg

Hong Kong

Taylor & Francis Asia Pacific Tel: +852 91796613 Jeffrey Lim, Books Sales Director e-mail: jeffrey.lim@tandf.com.sg Jolly Chan, Account Manager e-mail: jolly.chan@tandf.com.sg

Thailand

Taylor & Francis Asia Pacific Tel: +66 (2) 6427954-6 ext. 406 Fax: +66 (2) 6427677 Jeffrey Lim, Books Sales Director e-mail: jeffrey.lim@tandf.com.sg Nonglak Sawaithong, Sales Executive e-mail: s.nonglak@tandf.com.sg

Taiwan

Taylor & Francis Asia Pacific Tel: +886 (2) 2578 6106 ext.125 Fax: +886 (2) 2578 6507 Jeffrey Lim, Books Sales Director e-mail: jeffrey.lim@tandf.com.sg Raymond Hsu, Sales Executive e-mail: raymond.hsu@tandf.com.sg

China

Taylor & Francis Asia Pacific Room 903, Resource Building No.151 North Street Zhongguancun, Beijing, China 100080 Tel/Fax: +86 (10) 58876903 Jeffrey Lim, Books Sales Director e-mail: jeffrey.lim@tandf.com.sg Cynthia Ji, Sales & Marketing Executive e-mail: cynthia.ji@tandf.com.sg

Shanghai Region

Chris Ye, Senior Sales Executive Tel: +86 135 64618686 e-mail: chris.ye@tandf.com.sg

Israel and the Palestinian Territories Ryan Cooper Area Sales Manager Milton Park Sales Office Tel: +44 (0) 20 7017 6113 Fax: +44 (0) 20 7017 6748 e-mail: ryan.cooper@tandf.co.uk and Rodney Franklin Franklin’s International PO BOX 3772 7, Tel Aviv 61376, Israel Tel: +972 356 00724 Fax: +972 356 00479 e-mail: rodneyf@netvision.net.il

Europe Peter Havinga European Sales Manager A. Hofmanweg 5a, 2031 BH Haarlem The Netherlands Tel: +31 (0) 23 750 5730 Fax: +31 (0) 23 750 5701 Mobile: +31 (0) 6 515 69560 e-mail: peter.havinga@tandf.co.uk

Belgium, The Netherlands, France and Luxembourg Liza Walraven Sales Representative A. Hofmanweg 5a, 2031 BH Haarlem The Netherlands Tel: 0031 (0) 23 750 5731 Fax: 0031 (0) 23 750 5701 Mobile: 0031 (0) 6 238 49668 e-mail: liza.walraven@informa.com

England and Wales London (East, Northwest, North) and Eastern England Bob Davis Senior Area Representative Mobile: 07889 263 856 Fax: 01621 819 833 e-mail: bob.davis@tandf.co.uk

Southern England Daphne Edwards Area Representative Mobile: 07802 536 233 Tel: +44 (0) 20 7017 6259 e-mail: daphne.edwards@tandf.co.uk

Oxfordshire, West Midlands and South Wales John Blake Area Representative Mobile: 07889 263 857 Fax: 01242 228 691 e-mail: john.blake@tandf.co.uk

North and Northwest England Lucy Greaves Area Representative Mobile: 07860 633156 Fax: 01663 746682 e-mail: lucy.greaves@tandf.co.uk

London (EC, SE, SW, W and WC) Charlotte Westgate Area Representative Mobile: 07917 648040 e-mail: charlotte.westgate@tandf.co.uk

Greece

Scotland and North of England

Ryan Cooper Area Sales Manager Milton Park Sales Office Tel: +44 (0) 20 7017 6113 Fax: +44 (0) 20 7017 6748 e-mail: ryan.cooper@tandf.co.uk

Bob Fairbrother Area Representative Mobile: +44 (0) 7825 748476 E-mail: bob.fairbrother@tandf.co.uk Nick Pepper Area Representative Tel: 01434 250331 Mobile: 07825 748476

Nordic Countries Keith Gray Sales Representative Taylor & Francis Group c/o IBC Euroforum Blegdamsvej 104A, 2100 Copenhagen ø Denmark Tel: +45 4195 1428 Mobile: +45 6064 8041 e-mail: keith.gray@informa.com

Germany, Austria and Switzerland Eva Kneissl Area Sales Manager

(Maternity leave cover for Gabriela Mauch)

Mobile: +49 (0) 173905 9469 e-mail: eva.kneissl@informa.com

Spain, Portugal, and Italy Philip Veysey Area Sales Manager Príncipe de Vergara 109, 28002 Madrid, Spain Tel: +34 91 700 0688 Fax: +34 91 141 2304 Mobile: +34 68 777 3678 e-mail: philip.veysey@informa.com

Eastern Europe Marek Lewinson (Humanities and Social Sciences) Bohaterewicza 3/45 03-982 Warsaw, Poland Tel/fax: +48 (0) 22 6714819 Mobile: +48 (0) 602 707 037 e-mail: mlewinso@it.com.pl Radek Janousek (Science and Technology) Pod Nouzovem 972/21 197 00 Prague, Czech Republic Tel: +42 (0) 28 658 49888 Mobile: +42 (0) 602294014 e-mail: radek@mareklewinson.com

Sales Agents

Nigeria

Ireland and Northern Ireland Conor Graham / Michael Darcy Brookside Publishing Services 2 Brookside, Dundrum Road, Dublin 14 Tel: 00 353 1 298 9937 Fax: 00 353 1 298 7912 e-mail: sales@brookside.ie

Library Supply Nigel Berkeley Library Supply and London Key Accounts Manager Mobile: 07795 968206 e-mail: nigel.berkeley@tandf.co.uk

Online Retailers Rod Abraham Assistant UK Sales Manager Mobile: 07860 380 814 Fax: 01372 273 744 e-mail: rod.abraham@tandf.co.uk

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The following subject catalogs are available from CRC Press. You can view them online at the URLs listed or contact your local sales representative for copies.

Taylor & Francis Group

Agricultural and Life Sciences Catalog no. CATAGL • ISBN: 978-0-8493-3864-9 http://issuu.com/CRCPress/docs/annualcat_aglife

Biomedical Science and Engineering

Pioneers in Publishing

Catalog no. CATBMS • ISBN: 978-0-8493-3866-3 http://issuu.com/CRCPress/docs/annualcat_biomed

Business, Management, and Public Administration Catalog no. CATBMP • ISBN: 978-0-8493-9175-0 http://issuu.com/CRCPress/docs/annualcat_bus_pub_admin

Chemistry and Chemical Engineering Catalog no. CATSPC • ISBN: 978-0-8493-3867-0

http://issuu.com/CRCPress/docs/annualcat_chem

Civil and Mechanical Engineering Catalog no. CATMCE • ISBN: 978-0-8493-3880-9 http://issuu.com/CRCPress/docs/annualcat_civil_mech_eng

Computer Science and Information Technology Catalog no. CATITB • ISBN: 978-0-8493-3878-6 http://issuu.com/CRCPress/docs/annualcat_compsci_it

Electrical Engineering Catalog no. CATEEC • ISBN: 978-0-8493-3869-4 http://issuu.com/CRCPress/docs/annualcat_elec_eng

Environmental Science and Engineering

Catalog no. CATEVE • ISBN: 978-0-8493-3874-8 http://issuu.com/CRCPress/docs/annualcat_envsci

Food Science and Nutrition Catalog no. CATFSN • ISBN: 978-0-8493-3876-2 http://issuu.com/CRCPress/docs/annualcat_foodsci

Forensic Science, Law Enforcement, and Homeland Security Catalog no. CATFSC • ISBN: 978-0-8493-3877-9

INVITATION TO AUTHORS If you have an idea for a book or a manuscript in progress relevant to any scientific, technical, or business discipline, CRC Press is interested. Please contact:

John Lavender, Senior VP Publishing 561-994-0555 • john.lavender@taylorandfrancis.com

http://issuu.com/CRCPress/docs/annualcat_forensics

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Catalog no. CATHFI • ISBN: 978-0-8493-3875-5 http://issuu.com/CRCPress/docs/annualcat_erg_indust_eng

Mathematics and Statistics Catalog no. CATMTS • ISBN: 978-0-8493-3879-3 http://issuu.com/CRCPress/docs/annualcat_math_stats

Nanoscience and Technology / CleanTech Catalog no. CATMSN • ISBN: 978-0-8493-3885-4 http://issuu.com/CRCPress/docs/annualcat_nano_clean_tech

Physics / Materials Science Catalog no. CATPHY • ISBN: 978-0-8493-9176-7 http://issuu.com/CRCPress/docs/annualcat_physics_matsci

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