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Product Listings Business & Finance Business Information Systems........................................................................................................................ 3 Business Management................................................................................................................................... 6 Disaster & Business Resumption Planning.................................................................................................... 10 Facility Management................................................................................................................................... 11 Finance & Investing..................................................................................................................................... 13 Healthcare-Financial Management & Leadership......................................................................................... 17 Healthcare-Process Management................................................................................................................. 22 Human Resources & Training....................................................................................................................... 25 Library & Information Science..................................................................................................................... 26 Math & Statistics for Business & Finance..................................................................................................... 27 Performance Measurement......................................................................................................................... 32 Project Management................................................................................................................................... 33 Sales, Marketing, & Service......................................................................................................................... 40 Security Management................................................................................................................................. 41 Lean & Six Sigma Implementation Administration & Service............................................................................................................................. 48 Lean Management...................................................................................................................................... 50 Product Development................................................................................................................................. 56 Tools & Methods......................................................................................................................................... 58 Manufacturing & Industrial Operations Industrial Operations................................................................................................................................... 64 Manufacturing & Industrial Engineering...................................................................................................... 65 Operations Research.................................................................................................................................... 68 Quality & Reliability..................................................................................................................................... 69 Supply Chain Management / Logistics......................................................................................................... 75 Public Administration Disaster Planning & Recovery...................................................................................................................... 80 Finance, Budgeting, & Procurement............................................................................................................ 82 Fundamentals & General References........................................................................................................... 83 Law Enforcement & Criminal Justice............................................................................................................ 87 Leadership & Performance.......................................................................................................................... 90 Planning & Development............................................................................................................................ 91 Policy.......................................................................................................................................................... 92 Title index......................................................................................................................................................... 95 Author index..................................................................................................................................................... 98 Sales Agents.................................................................................................................................................... 102 Order Form..................................................................................................................................................... 104 Ordering Information / Call for Authors...................................................................................... Inside Back Cover

CATBMP_K00172_2011 Cat.indd 1

Business, Management and Public Administration Catalog - 2011

Table of Contents

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For more information and a complete list of titles, visit us at www.crcpress.com

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Diane Mizukami-Williams

Enterprise Business Architecture The Formal Link between Strategy and Results Ralph Whittle Strategic Business/IT Consultant, Plano, Texas, USA

Business & Finance - Business Information Systems

Baselines and Models for CMMI and Process Improvement Practitioners

Conrad B. Myrick

Northrop Grumman Los Angeles, California, USA

Consultant, Richardson, Texas, USA

This practical resource walks readers through the process of establishing baselines and creating effective models. Using accessible language, not theory and formulas, the book supplies a fundamental understanding of the key concepts behind baselines and models. It explains how to identify goals, identify processes and subprocesses, collect and analyze data, identify controllable factors, and use the baselines to create models. It also describes how to choose the right baselines and how to use models to estimate and predict the future with improved accuracy.

Introducing Enterprise Business Architecture (EBA) concepts and terms, this book challenges readers to research and analyze the architectural needs of their business—enabling them to understand the architecture and behaviors needed to maximize its potential. The author illustrates a high-level approach for building the EBA and provides a case study and guidance for relating the value of this approach to your enterprise. The book includes suggestions derived from successful engagements that implemented the formal EBA approach with integrated enterprise architectures.

Catalog no. K11464, ISBN: 978-1-4398-2997-4 June 2011, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Catalog no. AU2788, ISBN: 978-0-8493-2788-9 August 2004, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $85.95 / £54.99 Available in eBook

The Business Value of IT Managing Risks, Optimizing Performance and Measuring Results Michael D. S. Harris, David Herron, & Stasia Iwanicki The David Consulting Group, Paoli, Pennsylvania, USA

The Business Value of IT explains how to measure IT performance, how to put a dollar value on IT, and how to justify the value of an IT program to management. It focuses on the techniques, methods, and processes used to identify and assess risks. Based on the authors’ extensive experience in the field, this comprehensive text discusses IT from the perspective of its contribution to business, the necessity of governance, the importance of measuring performance, and the changes that must be made to effectively measure IT. Catalog no. AU6474, ISBN: 978-1-4200-6474-2 March 2008, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $75.95 / £47.99 Available in eBook

Green IT Strategies and Applications Using Environmental Intelligence Bhuvan Unhelkar Consultant, New South Wales, Australia Series: Advanced & Emerging Communications Technologies

Based on extensive research, literature reviews, experimentation, and the author’s experience, this book demonstrates what environmental intelligence is, how it can be used towards a greener environment, and how IT should be targeted to help achieve this end. It demonstrates how environmentally responsible business strategies can be implemented in an organization through specific phases of diagnosis, planning, enactment, and review. The socio-political challenges of environmentally responsible businesses are also discussed together with strategies to ameliorate them. Figures, tables, and case studies are included. Catalog no. K11719, ISBN: 978-1-4398-3780-1 June 2011, 6-1/8 x 9-1/4 Suggested Price: $79.95 / £49.99

Available in eBook

The Effective CIO How to Achieve Outstanding Success through Strategic Alignment, Financial Management, and IT Governance Eric J. Brown NCI Building Systems, The Woodlands, Texas, USA

William A. Yarberry, Jr. ICCM Consulting, Houston, Texas, USA

Unlike many books that provide a general review of the strategies important to the chief information officer; this volume explains how to execute the guidelines it recommends. It surveys existing strategies and includes detailed problemsolving ideas, including how to structure optimal IT and telecom contracts with suppliers, the implications of SOP-98, and accounting for software costs. The text integrates the perspectives of a CIO coping with the daily pressure for results, with that of an IT auditor focused on governance and internal control. Examples, charts, templates, and anecdotes supplement the material. Catalog no. AU6460, ISBN: 978-1-4200-6460-5 December 2008, 6-1/8 x 9-1/4, 336 pp. Suggested Price: $82.95 / £52.99 Available in eBook

HOWTO Secure and Audit Oracle 10g and 11g Ron Ben-Natan CTO, Guardium Inc., Waltham, Massachusetts, USA

Bridging the gap between those who install and configure security features and those who secure and audit it, this guide demonstrates how to secure sensitive data to comply with internal and external audit regulations using Oracle 10g and 11g. It provides an understanding of the options that Oracle provides, as well as the know how to choose the best option for particular cases. The book details specific sequences of actions that should be taken to enable, configure, or administer security-related features. Catalog no. AU4127, ISBN: 978-1-4200-8412-2 March 2009, 7 x 10, 470 pp. Suggested Price: $69.95 / £45.99

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Textbook

Information Security Management Concepts and Practice

Enabling and Sustaining Your Lean Transformation

Bel G. Raggad

Steven C. Bell & Michael A. Orzen

Business Information Systems

Pace University, Pleasantville, New York, USA

Co-founders, Steady Improvement, Inc., Oregon City, Oregon, USA

This authoritative classroom resource provides a general overview of security auditing before examining the various elements of the information security life cycle. It explains the ISO 17799 standard and walks readers through the steps for conducting a nominal security audit that conforms to the standard. The text supplies detailed guidance for conducting an in-depth technical security audit leading to certification against the 27001 standard. Topics addressed include cyber security, security risk assessments, privacy rights, HIPAA, SOX, intrusion detection systems, security testing activities, cyber terrorism, and vulnerability assessments.

Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, take advantage of emerging technologies, and maintain quality and stability, all while reducing operating costs. Yet when an enterprise begins a Lean transformation, all too often the IT department is either left out, or viewed as an obstacle. What’s to be done? This book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization.

Catalog no. AU7854, ISBN: 978-1-4200-7854-1 January 2010, 6-1/8 x 9-1/4, 871 pp. Suggested Price: $79.95 / £49.99

Knowledge Management and E-Learning

Lean IT

Catalog no. K10912, ISBN: 978-1-4398-1756-8 September 2010, 6 x 9, 370 pp. Suggested Price: $49.95 / £31.99 Available in eBook

Edited by

Lean Six Sigma Secrets for the CIO

Jay Liebowitz & Michael Frank

William Bentley & Peter T. Davis

University of Maryland, Adelphi, USA

Peter Davis & Associates, Canada & USA

Examining the synergy between knowledge management (KM) and e-learning, this book considers KM practices, techniques, and methodologies in e-learning. It explains how knowledge capture, retention, transfer, and sharing enhance e-learning. It contains case studies that illustrate the applications of KM to e-learning in businesses, government agencies, and universities in the U.S., Canada, Mexico, U.K., Europe, and Asia. The book also discusses the use of digital media engagement and social media in e-learning—detailing key methodologies, trends, and technologies.

Lean Six Sigma Secrets for the CIO supplies proven tips and case studies that illustrate how to combine Six Sigma’s rigorous quality principles with Lean’s methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and security. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations.

Catalog no. K11688, ISBN: 978-1-4398-3725-2 November 2010, 6-1/8 x 9-1/4, 367 pp. Suggested Price: $89.95 / £57.99

Catalog no. K10211, ISBN: 978-1-4398-0379-0 September 2009, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $51.95 / £32.99

Available in eBook

Lean Management Principles for Information Technology Gerhard J. Plenert

Measuring and Improving Performance Information Technology Applications in Lean Systems

Infosys Technologies Ltd., Fremont, California, USA Series: Resource Management

James William Martin

By introducing Lean principles to its IT functions, an organization can develop and sustain a competitive advantage through improved supply chain operation. After introducing the principles of Lean, this hands-on resource discusses how to implement them in the IT environment. The authors detail the measures that can be used to define a world class IT system and explain how components of an integrated IT system can be structured in accordance with Lean. They review the major management challenges facing IT today and illustrate solutions with stories and examples.

As a pioneer in Lean improvement methods, Jim Martin was among the first to prove that successful Lean initiatives are those applied not just on the shop floor, but across every facet of an organization. Maximizing on this concept, Martin demonstrates that one of the most effective ways to implement change is to approach it through the resource that permeates every facet of an organization, IT. He shows how the application of Lean project management methods to an organization’s IT reveals efficient ways to monitor business activity, gather business intelligence, and manage business processes.

Catalog no. AU7860, ISBN: 978-1-4200-7860-2 May 2011, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $79.95 / £49.99

Catalog no. AU4186, ISBN: 978-1-4200-8418-4 August 2009, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $51.95 / £32.99

Available in eBook

Six Sigma Integration, Inc., Rehoboth, Massachusetts, USA

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Mobile Enterprise Transition and Management Bhuvan Unhelkar

Process Improvement and CMMI® for Systems and Software Ron Kenett KPA, Ltd., Raanana, Israel

Consultant, New South Wales, Australia Series: Advanced & Emerging Communications Technologies

Emanuel Baker

Addressing the evolution of global communications, this book provides step-bystep guidance on how to configure, enact, and manage the process of integrating mobile technology within an organization. The mobile enterprise transition process presented considers input from the four significant dimensions of an organization—economic, technical, process, and social—making it a wellrounded and complete process. Based on extensive research, this comprehensive text presents emerging best practices, exhaustive case studies, and examples of successful transitions. It also includes detailed references, and a glossary of key terms and commonly used acronyms.

Process Improvement and CMMI® for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. It details a methodology for assessing the status of a development or maintenance process and also lays out an effective plan for achieving process improvements. This practical resource supplies examples of measures and metrics that can be useful for establishing baselines and for monitoring process improvement projects. The text concludes with a realistic case study that illustrates how the methods, tools, and techniques discussed fit together.

Business Information Systems

Catalog no. AU8275, ISBN: 978-1-4200-7827-5 June 2009, 6-1/8 x 9-1/4, 420 pp. Suggested Price: $79.95 / £52.99

Process Strategies, Inc., Los Angeles, California, USA

Catalog no. AU6050, ISBN: 978-1-4200-6050-8 March 2010, 6-1/8 x 9-1/4, 435 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Available in eBook

Oracle Identity Management Governance, Risk, and Compliance Architecture, Third Edition Marlin B. Pohlman Oracle Corporation, Redwood Shores, California, USA

In the third edition of this popular reference, identity management specialist Marlin B. Pohlman offers a definitive guide for corporate stewards struggling with the challenge of meeting regulatory compliance. He examines multinational regulations, delves into the nature of governance, risk, and compliance (GRC), and outlines a common taxonomy for the GRC space. He cites the standards that are used—illustrating compliance frameworks such as BSI, ITIL, and COBIT. The text focuses on specific software components of the Oracle Identity Management solution and includes elements of the Oracle compliance architecture. Catalog no. AU7247, ISBN: 978-1-4200-7247-1 April 2008, 7 x 10, 552 pp., Soft Cover Suggested Price: $74.95 / £46.99 Available in eBook

Process-Centric Architecture for Enterprise Software Systems Parameswaran Seshan Infosys, Bangalore, India Series: Infosys Press

Supplying an accessible introduction, this book details the analysis and design principles in process-centric architecture. Illustrative examples demonstrate how to architect and design enterprise systems based on business processes central to your organization. The text covers the architectural aspects of business process management, the evolution of IT systems, the importance of a business process focus, the role of workflows, business rules, enterprise application integration, and business process modeling languages such as WS-BPEL and BPML. The author explains how to architect enterprise systems using a BPMS technology platform, J2EE components, and Web services. Catalog no. K10837, ISBN: 978-1-4398-1628-8 June 2010, 6-1/8 x 9-1/4, 333 pp. Suggested Price: $89.95 / £57.99

Available in eBook

Practical Risk Management for the CIO

Product Release Planning

Mark Scherling

Güenther Ruhe

Methods, Tools and Applications

M3P Consulting, Inc., Victoria, Canada

University of Calgary, Alberta, Canada

This manual explains how to protect the information considered a strategic asset to a company. It approaches information risk management through the improvement of information management and information security. The book covers risk assessment, analysis, and procedures to help security professionals perform better appraisals and aggregate results into meaningful metrics. Information security strategies covered include standards such as NIST, FISMA, and PCI. Information management strategies covered include valuation, classification, identification, risk ranking, and life cycle management.

Authored by renowned expert Günther Ruhe, this book presents methods and tools to apply sound planning to product development and product management. From foundations and methods to tools and applications, it covers the range product release support decisions. Equal parts art and science, decision-making is described as a process of combining rigorous methods with the intuition and experience of the human experts. Ruhe provides a guided tour through release planning, starting with technology and market needs, and proceeding to product planning and development projects.

Catalog no. K12655, ISBN: 978-1-4398-5653-6 March 2011, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $79.95 / £49.99

Catalog no. 2620, ISBN: 978-0-8493-2620-2 June 2010, 6-1/8 x 9-1/4, 339 pp. Suggested Price: $89.95 / £57.99

Available in eBook

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Business Information Systems / Business Management

Software Engineering Reviews and Audits Boyd L. Summers

Zhu Yingming

The Boeing Company, Seattle, Washington, USA

Nanjing University of Science and Technology, China

Answering questions on the setup and performance of engineering reviews and audits, this book explains how to conduct reviews and audits to ensure compliance with mandatory software requirements. It provides best practices for conducting reviews and audits for aerospace companies, defense contractors, and software organizations. Authored by an industry professional with more than 20 years of experience, the text offers insight on conducting functional and physical configuration audits. It includes a glossary of acronyms and abbreviations for ease of comprehension.

Examining the national economic system of China, this book defines industrial clusters, summarizes their measurement indices, and identifies their methods. The author identifies 11 industrial clusters and examines their structural relationships. He studies the relationships between structures and characters of industrial clusters using the relationship between topological indices and total outputs of industrial clusters. Applying a series of economic indices, the book analyzes scale distribution, functional type, technologic economic structure relationship, and technologic economic benefits.

Catalog no. K12356, ISBN: 978-1-4398-5145-6 January 2011, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $89.95 / £49.99

Catalog no. 89196, ISBN: 978-1-4200-8919-6 October 2009, 7 x 10, 248 pp. Suggested Price: $133.95 / £85.00

Available in eBook

Software Testing and Continuous Quality Improvement Third Edition William E. Lewis President and CEO, Smartware Technologies Inc., Plano, Texas, USA

Analysis of Industrial Clusters in China

Business Essentials for Utility Engineers Richard E. Brown Vice President, Quanta Technology, Cary, North Carolina, USA

This third edition of a bestseller provides a complete look at software testing as part of the project management process—emphasizing testing and quality goals early on in development. Building on the success of the previous editions, the text explains how compliance testing helps an IT organization meet SarbanesOxley and Basel II requirements. The sections on test effort estimation have been fully updated and now provide greater emphasis on testing metrics. New chapters address process, application, and organizational metrics. The book examines all aspects of functional testing.

It’s no longer acceptable for engineers to make spending decisions simply because they make good engineering sense, they must also make good business sense. This book covers basic business topics from the perspective of utility engineers, including regulation, accounting, finance, economics, budgeting, strategy, and asset management. It discusses the idiosyncrasies of utilities, using mathematics and analytical geometry to demonstrate business concepts. This author provides a foundation in business theory, describes how to apply this theory to utilities, and teaches specific business skills.

Catalog no. AU0733, ISBN: 978-1-4200-8073-5 December 2008, 6-1/8 x 9-1/4, 688 pp. Suggested Price: $85.95 / £54.99

Catalog no. K10601, ISBN: 978-1-4398-1196-2 February 2010, 6-1/8 x 9-1/4, 353 pp. Suggested Price: $69.95 / £44.99

Available in eBook

Thin Air How Wireless Technology Supports Lean Initiatives Louis Sirico

Business, Marketing, and Management Principles for IT and Engineering

Dann Anthony Maurno Salem, Massachusetts, USA San Jose, California, USA

Dimitris N. Chorafas

Detailing practices for integrating Lean’s culture of continuous improvement with wireless technology, this volume discusses applications to a range of wireless technologies, including Wi-Fi, RFID, wireless sensor networks, real-time location systems, and global positioning systems. It addresses the modernization of infrastructure, elimination of costly hardware and redundant equipment, facilitation of e-Kanban, and the provision of real-time visibility. Drawing on success stories from American Apparel, the US Postal Service, Ford, Boeing, and Motorola, the text includes access to a Lean Wireless ROI Calculator for calculating estimated savings in labor and excess capacity.

Consultant for Major Corporations, France & Switzerland

Presenting business management theories, policies, and practices, this book supplies IT and engineering professionals with the practical insight needed to effectively manage their organizations in competitive markets. The first section focuses on how to develop a strategy and how to manage an organization. The second section explains how to stay on track with these strategies and business plans. The last section discusses how to develop competitive products and pricing to stay ahead of the competition. Case studies illustrate the right and wrong ways to implement the principles discussed.

Catalog no. K10242, ISBN: 978-1-4398-0439-1 April 2010, 6 x 9, 251 pp. Suggested Price: $59.95 / £38.99

Catalog no. K12141, ISBN: 978-1-4398-4806-7 May 2011, 6-1/8 x 9-1/4, 440 pp. Suggested Price: $79.95 / £49.99

Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Corporate Sigma Escape the Improvement Trap

Transformation Partners Co., Fairport, New York, USA

Five Ingredients Missing in Most Improvement Recipes

Jeff L. Slutsky

Michael Bremer & Brian McKibben

Anwar El-Homsi Director of Design for Six Sigma, Bausch & Lomb, New York, USA

The Cumberland Group, Chicago, Illinois, USA

Proposing that corporations, like humans, have vital systems that must be cared for, this book explains how to use Lean and Six Sigma tools to monitor the vital organs of a corporation. It provides leaders with a roadmap to plot a course from where they are now, to where they want to be. The book describes how to formulate effective organizational vision, mission, and values; how to foster the shared organizational vision to succeed; and how to define strategic business objectives.

Despite an abundance of performance improvement initiatives like Lean, Six Sigma, and Supply-Chain Management, only a handful of companies actually break out of the pack to transform their enterprise. This problem is not unique to today’s improvement methodologies; the same issues existed when organizations first adopted TQM, re-engineering, and other popular improvement methodologies. Providing helpful methods and metrics for effecting true change, this book highlights how to avoid common improvement traps that prevent many organizations from rising above the rest.

Catalog no. K10219, ISBN: 978-1-4398-0394-3 December 2009, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $45.95 / £29.99

Business Management

Optimizing the Health of Your Company with Systems Thinking

Catalog no. K10932, ISBN: 978-1-4398-1796-4 September 2010, 7 x 10, 319 pp., Soft Cover Suggested Price: $49.95 / £31.99 Available in eBook

Critical Success Factors Simplified Implementing the Powerful Drivers of Dramatic Business Improvement Marvin T. Howell Sharing helpful tips for developing, measuring, and using Critical Success Factors (CSFs), this book simplifies the identification, measurement, and use of CSFs to implement strategies, manage projects, and improve processes. It provides effective measurement techniques for tracking progress, isolating problem areas, and facilitating improvements. The first part of this reference covers the background of CSFs, and Rockart’s CSF Method in particular, along with two powerful techniques for identifying external CSFs, and a simple process to generate internal CSFs. The second part addresses specific applications of CSFs, from strategic planning to individual pursuits. Catalog no. K10558, ISBN: 978-1-4398-1117-7 November 2009, 7 x 10, 156 pp. Suggested Price: $40.95 / £25.99

Electric Power Distribution Reliability Second Edition Richard E. Brown Vice President, Quanta Technology, Cary, North Carolina, USA Series: Power Engineering

ESCOs Around the World Lessons Learned in 49 Countries Edited by

Shirley J. Hansen, Ph.D. Consultant, Gig Harbor, Washington, USA

This book provides an insightful assessment of today’s ESCO (energy services) industry around the world. Analyzing recent trends, it discusses opportunities and problems of the ESCO industry in each country. The editor has reached into the far corners of the world to get trusted colleagues to tell the story of the energy services industry’s development in their respective countries, and in their own words. Chapters cover selected countries from Western Europe, Eastern Europe, Africa, the Middle East, Asia, North America, South America, New Zealand, and Australia. Catalog no. N10098, ISBN: 978-1-4398-1101-6 April 2009, 6 x 9, 200 pp. Suggested Price: $115.00 / £72.99

The Executive MBA for Engineers and Scientists James J. Farley Consultant, Savannah, Georgia, USA

Presenting a wealth of useful information, Electric Power Distribution Reliability remains the authoritative reference on distribution system reliability. Expanded and revised, the second edition features a history of reliability indices, updated benchmarking information, guidelines for using the IEEE 2.5 Beta methodology, comprehensive treatment of storm hardening, and a section on overhead to underground conversion. It also includes a new chapter on aging infrastructure, with an extensive discussion on how to effectively manage equipment when it nears the end of its useful life.

Presenting business concepts in a manner that’s easy-to-understand, The Executive MBA for Engineers and Scientists covers the business principles and applications that technical managers must know. It touches upon essential business concepts including marketing, sales, finance, manufacturing, and accounting. The book details technical considerations including quality control, technical services, and R & D. Examples based on the author’s experience in the pharmaceutical industry and with the FDA illustrate how similar situations can occur in other industries and explain how to address the problems using the same techniques.

Catalog no. 7567, ISBN: 978-0-8493-7567-5 September 2008, 6-1/8 x 9-1/4, 504 pp. Suggested Price: $139.95 / £89.00

Catalog no. K10076, ISBN: 978-1-4398-0099-7 December 2009, 6-1/8 x 9-1/4, 287 pp. Suggested Price: $69.95 / £45.99

Available in eBook

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Flexibility Flexible Companies for the Uncertain World Gill Eapen

Human Safety and Risk Management Second Edition

Business Management

Decision Options, LLC, Groton, Connecticut, USA

A. Ian Glendon, Sharon G. Clarke, & Eugene F. McKenna

In an information- and knowledge-driven environment with high levels of uncertainty, traditional ideas of structure, system, and strategy are often ineffective. This book shows how to create, maintain, and accelerate an organization in an uncertain environment using flexibility. It analyzes the organization holistically and details its primary components independently. The author presents an economic framework of decision options to diagnose existing flexibility problems and provides guidance on how to improve flexibility and reduce risk. The text describes how to design and maintain a high-performance organization for the long run in an environment of high uncertainty.

Reflecting a decade’s worth of changes, the second edition of this bestseller addresses safety culture and models of risk. It examines a wide range of approaches to risk and defines safety culture. It reviews theoretical models that elucidate mechanisms linking safety culture with safety performance. Filled with examples and case studies, the book delineates a risk management approach that includes a range of techniques such as risk assessment, safety audit, and safety interventions. The authors discuss managing behavior in work environments including key functions and benefits of groups.

Catalog no. K10839, ISBN: 978-1-4398-1632-5 December 2009, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $61.95 / £39.99

Catalog no. 3090, ISBN: 978-0-8493-3090-2 April 2006, 7 x 10, 528 pp. Suggested Price: $109.95 / £69.99 Available in eBook

Available in eBook

Green Entrepreneur Handbook The Guide to Building and Growing a Green and Clean Business

Keeping Your Business in the US

Eric Koester

Tim Hutzel

General Counsel of Appature Inc., Seattle, Washington, USA Series: What Every Engineer Should Know

Written by a practicing business attorney with startup experience in the environmental and technology sectors, this comprehensive handbook assists entrepreneurs in tackling the wide variety of opportunities to go green. A onestop resource for green entrepreneurs, it helps you incorporate clean technology, environmental practices, and green business approaches into your work environment. The book discusses how to sell to utilities, explores fundraising outlets for green businesses, covers government incentives, presents key startup tools aimed at green businesses, and addresses challenges of many new businesses, such as raising money and making sales. Additional resources are available on the book’s website. Catalog no. K10895, ISBN: 978-1-4398-1729-2 November 2010, 7 x 10, 460 pp., Soft Cover Suggested Price: $49.95 / £31.99

Profit Globally While Operating Locally Mainstream Mgmt, Cedar Rapids, Iowa, USA

Paul Piechota University of Dayton, Ohio, USA

Offering a positive antidote during a sensitive business climate, this volume shows how American enterprises can buck the trend and survive and prosper in the United States. Based on case studies, each chapter presents the history of a business followed by a description of the core practices that have allowed it to successfully deal with the global marketplace while keeping their operations in the US. The authors compare business strategies, make key observations, and provide tips for duplicating and/or customizing their recipe. Catalog no. K10400, ISBN: 978-1-4398-0778-1 May 2011, 6 x 9, 250 pp. Suggested Price: $39.95 / £25.99 Available in eBook

Available in eBook

Handbook of Frauds, Scams, and Swindles Failures of Ethics in Leadership

Labor Law

Edited by

Serge Matulich & David M. Currie

A Basic Guide to the National Labor Relations Act

Rollins College, Winter Park, Florida, USA

David E. Strecker

This handbook presents a collection of stories about frauds from around the world. Each story describes events from beginning to end, demonstrating how leaders failed to act in an ethical manner. Written in an accessible style, the text allows readers to uncover patterns without the need to grasp sophisticated technical concepts. The book covers infamous cases, including Enron, Parmalat, and Vivendi, as well as less familiar scandals, such as the Elders of Zion, which illustrate that fraud has occurred in fields other than business for hundreds of years. Every entry includes an introductory summary to tie the stories together along with teaching notes for qualified instructors to facilitate classroom discussions.

Whether you are a supervisor, a business owner, or an HR professional, it is essential that you understand the laws and rules governing how one treats employees and interacts with unions. This book deals with private sector labor law arising under the National Labor Relations Act. It provides a brief history of labor law in the United States before providing extensive information on the laws and regulations governing unions. It covers legal responses to unionization efforts, collective bargaining, strikes, arbitration, and what constitutes fair and unfair practices.

Catalog no. 72854, ISBN: 978-1-4200-7285-3 June 2008, 6-1/8 x 9-1/4, 416 pp., Soft Cover Suggested Price: $75.95 / £47.99

Catalog no. K12624, ISBN: 978-1-4398-5594-2 February 2011, 6-1/8 x 9-1/4, 196 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Strecker & Associates, Tulsa, Oklahoma, USA

For more information and a complete list of titles, visit us at www.crcpress.com

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Managing Energy From the Top Down Christopher Russell Energy Manager, Howard County Office of the Executive, Maryland, USA

Risk Management Techniques Decision Theory and Sociological Influences Adam Greene-Wright

Written in accessible, understandable prose, this book explains the connection between energy and business performance. It delineates how day-to-day choices relate to the risks and rewards of energy use. Concise, to-the-point chapters explain how energy is invested, preserved, and ultimately positioned to create wealth. Hard-nosed business leaders should appreciate the section with examples that show a strong financial case for energy improvements, including the save-orbuy criterion, the economic penalty for “doing nothing,” the break-even cost, and the budget for supporting design and analysis work.

A remarkably insightful look into the relationship between choice and the human condition, this book examines the philosophy of decision-making under conditions of uncertainty. It covers how we search for, accept, and discard information and presents the relationship, between information, knowledge, complexity, and uncertainty. Placing mans relationship with uncertainty in a historical context, the book goes on to discuss the conceptualization of the interpretative effect of experiential and motivational factors on decision-making and how this relationship will continue to evolve.

Catalog no. N10176, ISBN: 978-1-4398-2996-7 December 2009, 6 x 9 Suggested Price: $92.00 / £57.99

Catalog no. K11386, ISBN: 978-1-4398-2811-3 June 2011, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $79.95 / £49.99

Business Management

Connecting Industrial Energy Efficiency to Business Performance

Available in eBook

Nanotechnology The Business Michael T. Burke

Risk Management

Nano Thread Inc., Arvada, Colorado, USA Series: Perspectives in Nanotechnology

Carl L. Pritchard, PMP

Concepts and Guidance, Fourth Edition Esi International, Arlington, Virginia, USA

There are many issues surrounding a new business, especially when it is based on new technology. Nanotechnology: The Business provides practical guidelines for starting and running a nanotechnology business. Exploring the relationship between new technology development and the creation of new businesses, this book presents an in-depth discussion of business structures, business plans, financing issues and approaching, finding facilities and employees, budgeting, and other operational issues. It also addresses such topics as management, dealing with investors, obtaining patents, business ethics, record keeping, marketing, growth, downsizing, and exit strategies.

The fourth edition of this popular reference views risk in light of current information, while remaining grounded in the history of risk practice. Updated to reflect the Project Management Institute’s, PMBOK® Guide, Fourth Edition, this edition emphasizes greater clarity on risk practice from a pragmatic perspective. The book’s 35 tool-packed chapters cover recent perspectives, focusing on a systematic approach to risk management. The author highlights specific techniques to enhance organizational risk identification, assessment, and management, all within the project and program environments.

Catalog no. 5399X, ISBN: 978-1-4200-5399-9 September 2008, 6-1/8 x 9-1/4, 248 pp., Soft Cover Suggested Price: $51.95 / £33.99

Catalog no. N10272, ISBN: 978-1-890367-55-8 February 2010, 6 x 9, 448 pp., Soft Cover Suggested Price: $89.95 / £57.99

Available in eBook

Social Responsibility Failure Mode Effects and Analysis

Revenue Assurance

Holly Alison Duckworth

Expert Opinions for Communications Providers

Gilbert, Arizona, USA

Rosemond Ann Moore

Revenue Protected Limited, UK

University of Texas, Mission, USA Series: Industrial Innovation

A combination of elements of audit and data analysis to find, correct, and prevent errors that damage financial performance, revenue assurance (RA) provides the operating systems supervisor with techniques to eliminate errors in both human and systems processes, thereby releasing value at relatively little cost. Drawing on the expertise and insights of the authors, this book instructs on the various techniques and discusses how to choose the most effective and efficient method for a specific business. With real world tips and case examples, it provides an extensive and multi-faceted guide to current and future RA practice.

There’s been a lot of buzz recently about social responsibility among organizational leaders in the public and private sector. Although many books cover market response and interest to this concern, this is the first book to focus on methods for assessing an organization’s process towards its social responsibility performance through failure mode and risk assessment. The text defines social responsibility, explains how the new ISO 26000 standard will affect the market place, and provides practical problem solving methods that can be put to use immediately in any organization to improve overall social responsibility.

Catalog no. K12358, ISBN: 978-1-4398-5150-0 March 2011, 6-1/8 x 9-1/4, 456 pp. Suggested Price: $79.95 / £49.99

Catalog no. K10208, ISBN: 978-1-4398-0372-1 March 2010, 6-1/8 x 9-1/4, 201 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Eric Priezkalns

For more information and a complete list of titles, visit us at www.crcpress.com

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Business Management / Disaster & Business Resumption Planning 10

Sustainability Management Handbook Shirley J. Hansen Consultant, Gig Harbor, Washington, USA

James W. Brown

Web-Based and Traditional Outsourcing Edited by

Vivek Sharma, K.S. Rajasekaran, & Varum Sharma

Consultant, Austin, Texas, USA

A strong sustainability program allows leadership to manage resources wisely, identify sustainability opportunities, make difficult choices, and accept the challenge to lead, influence, and persuade colleagues. This book cuts through the hyperbole and offers practical steps for protecting the world around us. Rich in case studies, it addresses a range of critical stewardship issues. Developed out of a keen desire to protect the planet, the text helps management transform important information and critical leadership skills into socially responsible operations. Catalog no. N10307, ISBN: 978-1-4398-5195-1 December 2010, 6 x 9, 300 pp. Suggested Price: $139.95 / £89.00

Series: Infosys Press

Project execution is often outsourced to external organizations possessing specialized expertise in planning, allocating resources, and completing projects in an integrated manner faster than the project owner. Written by a team of authors from the world’s largest software outsourcer, this book explains how to buy and sell outsourcing services, find the right outsourcing partner, effectively execute projects, and benefit from past project experience. It discusses how to leverage the Web to manage and deploy geographically dispersed people, resources, and competencies. It includes two Web-based business models and covers outsourced project management. Catalog no. K10526, ISBN: 978-1-4398-1055-2 February 2011, 6-1/8 x 9-1/4, 416 pp. Suggested Price: $59.95 / £38.99 Available in eBook

System Management Planning, Enterprise Identity, and Deployment, Second Edition Jeffrey O. Grady JOG System Engineering, Inc., San Diego, California, USA Series: Systems Engineering

This second edition of a bestseller demonstrates how to make systems development work for any organization. Updated with new chapters, examples, and figures, it discusses the optimum marriage between specific program planning and a company’s generic identity. The author focuses on the management aspects of the functional departments and programs and highlights the areas that must be improved in order to implement outstanding systems capability. The book examines the “what and why” of a process and includes a detailed example of a common process model and discusses how to document one. Catalog no. K11061, ISBN: 978-1-4398-2013-1 May 2010, 6-1/8 x 9-1/4, 628 pp. Suggested Price: $119.95 / £76.99 Available in eBook

Building an Enterprise-Wide Business Continuity Program Kelley Okolita Master Business Continuity Planner, Worcester, Massachusetts, USA

Drawing on over two decades of experience creating continuity plans and using them in actual recoveries, including 9/11 and Hurricane Katrina, Kelley Okolita goes beyond theory to provide planners with the tools to build a continuity program in any enterprise. The book offers guidance on each step of the process, including how to validate the plan and time-tested tips for keeping the plan action-ready over the course of time. It includes tips for getting started, presents a sample plan, and gives planners the information needed to sell a continuity program to senior leadership. Catalog no. AU8645, ISBN: 978-1-4200-8864-9 August 2009, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $82.95 / £52.99 Available in eBook

Building Vulnerability Assessments

Systems Thinking Coping with 21st Century Problems

Industrial Hygiene and Engineering Concepts

John Boardman & Brian Sauser

Edited by

Stevens Institute of Technology, Hoboken, New Jersey, USA Series: Industrial Innovation

Martha J. Boss & Dennis W. Day

Addressing seemingly intractable systems problems, this book focuses on the inherent opportunities and difficulties of a systems approach. It highlights the use of systemigrams and system of systems and contains examples from a range of domains, including technology development, engineering, business management, the intelligence community, and policy. The text also includes an extensive number of exercises as well as many case studies and results from collaborative research and development projects with leading corporations. It offers a free download of the software tool called systemiTool, useful for creating, editing, and demonstrating systemigrams.

Chemical, biological, and radioactive threats are generally recognized after a catastrophic event occurs. However, many buildings and facilities throughout the world already have these known risk factors. This resource aids building owners and operators in quickly determining appropriate risk management during normal operations and when emergencies occur. It explores ventilation systems, the value of sheltering versus evacuation, design options, decontamination methods, and mechanical systems. It also presents summaries of regulations that are used to determine if chemicals that are present create a risk to off-site locations or if they constitute a homeland security vulnerability.

Catalog no. 54910, ISBN: 978-1-4200-5491-0 January 2008, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $92.95 / £58.99

Catalog no. 78348, ISBN: 978-1-4200-7834-3 June 2009, 6-1/8 x 9-1/4, 436 pp. Suggested Price: $102.95 / £65.99

Available in eBook

URS Corporation, Omaha, Nebraska, USA

For more information and a complete list of titles, visit us at www.crcpress.com

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Disaster and Recovery Planning

Effective Building Maintenance

A Guide for Facility Managers, Fifth Edition

Protection of Capital Assets

Joseph F. Gustin

Herb Stanford

Consultant, Lilburn, Georgia, USA

Consultant

This recently updated bestseller addresses the complexities of disaster preparedness and business continuity. The fifth edition includes the latest information on dirty bombs and other chemical and biological weapons. It offers updated information on disaster planning and recovery, regulatory influences, and emergency preparedness. This reference speaks to the issues of prevention, as well as controlling the effects of a disaster on a company’s operations. Information is included on how to assess and manage the risk of bioterrorism. In addition, statistics cover various disaster/emergency declarations including for Hurricane Katrina.

This text details the requirements for designing, implementing, and managing programs and procedures for the maintenance of major building elements. It covers everything from the foundation to the roof, including interior and exterior support systems and sitework elements. Topics discussed include the concept of facilities as assets, planned replacement versus major renovation, preventative maintenance, special maintenance considerations, and designing for building maintenance. Appendices provide filter application guidelines, dilution ventilation requirements, maintenance staff job descriptions, and other supplemental material.

Catalog no. N10275, ISBN: 978-1-4398-4467-0 June 2010, 6 x 9, 350 pp. Suggested Price: $119.95 / £76.99

Catalog no. N10282, ISBN: 978-1-4398-4553-0 August 2010, 6 x 9, 300 pp. Suggested Price: $99.95 / £63.99

GIS in Hospital and Healthcare Emergency Management Ric Skinner, GISP The Stonybrook Group, LLC, Sturbridge, Massachusetts, USA

Energy Management Handbook Seventh Edition Wayne C. Turner Oklahoma State University, Stillwater, USA

Steve Doty Colorado Springs Utilities, Colorado, USA

Illustrating a wide range of practical applications, GIS in Hospital and Healthcare Emergency Management explains how hospitals and healthcare facilities can improve their emergency management and disaster preparedness through the use of GIS. It aims to raise the level of understanding of the role of GIS in emergency management planning among hospital healthcare emergency managers, risk managers, decision-makers, and regulating and accrediting organizations. The author covers spatial aspects of planning, preparedness, response, and recovery. A CD-ROM with color images, useful forms, exercises, and additional resources is also included.

Revised to cover recent innovations and trends, the seventh edition of this classic work provides detailed coverage of every component of effective energy management. It includes expert information on boilers, steam systems, cogeneration, waste-heat recovery, HVAC systems, control systems, systems maintenance, industrial insulation, indoor air quality, thermal energy storage, and codes and standards. It also covers key administrative issues such as energy auditing, economic analysis, utility rates, natural gas purchasing, energy security, and utility deregulation, as well as ways to measure and verify energy savings.

Catalog no. K11128, ISBN: 978-1-4398-2129-9 April 2010, 6-1/8 x 9-1/4, 279 pp. Suggested Price: $99.95 / £63.99

Catalog no. FP8870, ISBN: 978-1-4200-8870-0 July 2009, 8-1/2 x 11, 950 pp. Suggested Price: $249.95 / £151.00

Disaster & Business Resumption Planning / Facility Management

Facility Management

Available in eBook

Security Manager’s Guide to Disasters Managing Through Emergencies, Violence, and Other Workplace Threats

Fires, Explosions, and Toxic Gas Dispersions Effects Calculation and Risk Analysis

Anthony D. Manley

Marc J. Assael & Konstantinos E. Kakosimos

Wantagh, New York, USA

Aristotle University, Thessaloniki, Greece

Whether the cause of a disaster is a terrorist attack, fire emergency, or civil disruption, security professionals must be aware of how such a crisis would affect all they are employed to protect. This volume examines the most significant emergencies that may confront the security, business continuity, or risk manager in the protection of people, property, the prevention of crime, and in the avoidance of liability. It includes ways to prevent or reduce the severity of the incident, suggests how to properly interact with governmental agencies, and provides managers with a system for stabilization, recovery, and restoration.

This volume provides an overview of the methods used to assess the risk of fires, explosions, and toxic gas dispersion and to deduce the subsequent effects and consequences of these events. It covers various aspects of such incidents, including the probability that an accident will occur, and they describe how to calculate leaks, heat flux, overpressure, and the concentration of toxic clouds. Examining the consequences to people and material damages, and it concludes with a discussion of possible causes of destruction and common circumstances that can result in accidents.

Catalog no. K10448, ISBN: 978-1-4398-0906-8 July 2009, 6-1/8 x 9-1/4, 408 pp. Suggested Price: $102.95 / £65.99

Catalog no. K11314, ISBN: 978-1-4398-2675-1 February 2010, 7 x 10, 349 pp. Suggested Price: $139.95 / £89.00

Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Handbook of Control Room Design and Ergonomics A Perspective for the Future, Second Edition Edited by

Albert Thumann Association of Energy Engineers, Atlanta, Georgia, USA

Toni Ivergard Rangsit University, Bangkok, Thailand

Brian Hunt Mahidol University, Bangkok, Thailand

Facility Management

Published two decades ago, the bestselling first edition became the go-to reference for this field. With more than 20 new chapters and sub-chapters, the second edition delineates approaches that emphasize the role of people in learning for self-development and in shaping their work environments. Taking a holistic view, the authors make a strong argument for integrating the work of the new control centers in the context of society as a whole, including global concerns such as environmental protection, energy conservation, and sustainability. Catalog no. 64290, ISBN: 978-1-4200-6429-2 October 2008, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $133.95 / £85.00

Eric Woodroof Sales Improvement Consultant, Johnson Controls, Wisconsin, USA

This handbook highlights recent trends in applied lighting technologies capable of providing high energy efficiency performance in buildings and industrial facilities. It covers the latest advances in lamp, ballast, luminaire, and controls technologies. The book provides a better understanding of the integration capabilities of lighting as a management resource tool to enhance the productivity, comfort, ambience, and overall cost effectiveness for commercial, industrial, or institutional buildings. It also discusses current energy legislation and lighting standards, including their impact on both new lighting and upgrade decisions. Catalog no. FP6110, ISBN: 978-1-4200-6110-9 September 2010, 6 x 9, 300 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Handbook of Energy Audits Eighth Edition Albert Thumann, P.E., C.E.M., William J. Younger, C.E.M., C.B.E.P., & Terry Niehus, P.E., C.E.M. Association of Energy Engineers, Atlanta, Georgia, USA

Lighting Efficiency Technology & Applications

The eighth edition of this bestselling handbook contains revisions that cover ASHRAE Level 1 and 2 energy audits, as well as a new chapter on water conservation. Covering energy assessment and computer software, it guides readers through the planning and carrying out of an energy audit for all kinds of facilities, including electrical, mechanical, and building systems analysis. Easy-tofollow instructions guide you through accounting procedures, rate of return, and life cycle cost analysis. The book includes forms, checklists, working aids, and other helpful tools for conducting an effective energy audit. Catalog no. N10131, ISBN: 978-1-4398-2145-9 September 2009, 6 x 9, 470 pp. Suggested Price: $125.00 / £82.00

Indoor Air Quality The Latest Sampling and Analytical Methods, Second Edition Kathleen Hess-Kosa OMEGA Southwest Environmental Consulting, Canyon Lake, Texas, USA

The updated edition of this reader-friendly guide covers basic concepts and details approaches for identifying and assessing indoor air contaminants that contribute to building-related illness. It includes newly added topics focusing on less common concerns in indoor air quality, such as psychological and building comfort factors and approaches for assessing air movement within buildings. Expanded appendices and three new chapters provide the reader with 30 percent new material, including the cutting-edge approaches to indoor air quality as well as more inclusive information to further address quality problems. Catalog no. K11302, ISBN: 978-1-4398-2665-2 February 2011, 6-1/8 x 9-1/4, 397 pp. Suggested Price: $119.95 / £76.99 Available in eBook

Management & Strategies for Energy Professionals Reference Library CD Christopher Russell, John M. Studebaker, Stephen A. Roosa, Arun G. Jhaveri, & John Eggink Including over a thousand pages of text, graphics, charts and illustrations, the Management & Strategies for Energy Professionals Reference Library CD provides an economical training, research, and reference resource for today’s energy manager. Indexed with bookmarks for convenient navigation, the CD-ROM contains the following four complete books in Adobe PDF® format: Managing Energy From The Top Down; Maximizing Energy Savings And Minimizing Costs; Carbon Reduction: Policies, Strategies And Technologies; and Managing Energy Costs: A Behavioral And Non-Technical Approach. Catalog no. N10318, ISBN: 978-1-4398-5356-6 August 2010, 1071 pp., CD-ROM Suggested Price: $349.95 / £223.00

Manager’s Guide to Preventive Building Maintenance Ryan Cruzan Maintenance Manager, New Jersey School District, USA

Supplying readers with complete guidance on developing an effective preventive maintenance program for any facility, this book examines specific maintenance approaches for more than 100 types of equipment and building components. Topics covered include facility inspection and assessment, effective lubrication practices, commercial roofing repair, indoor air quality management, applicable government codes, standards and regulations, detailed preventive maintenance procedures, and maintenance scheduling. Also discussed are the economic value of preventive maintenance, management and motivation of the preventive maintenance team, and setting up a computerized maintenance management system. Catalog no. N10108, ISBN: 978-1-4398-1431-4 June 2009, 6 x 9, 300 pp. Suggested Price: $98.00 / £63.99

For more information and a complete list of titles, visit us at www.crcpress.com

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Consultant, Alpharetta, Georgia, USA

Spend Analysis and Specification Development Using Failure Interpretation

Shirley J. Hansen, Ph.D.

Michael D. Holloway

Fourth Edition H.E. Burroughs, CIAQP Consultant, Gig Harbor, Washington, USA

NCH Corporation, Irving, Texas, USA

This practical guide explains how to treat existing indoor air problems effectively and how to prevent costly IAQ problems from occurring in the first place. A single discipline approach can often narrow the control and the treatments options. This book cuts across disciplines to offer those concerned with the total facility a broader, more comprehensive approach to managing indoor air quality and mitigating indoor air quality problems. The fourth of this popular resource reflects the rapid pace of change in the IAQ industry.

This book presents a method for lowering operational costs and increasing productivity by establishing a performance-based procurement specification on the components, devices, and items that contribute most to operational downtime and labor repair/replacement costs. The author explains how to use product knowledge to develop a performance-based procurement specification based on reducing direct and indirect costs and describes how to review product submissions, select the product, and monitor the results. He covers the importance of performing a spend analysis, failure analysis, and understanding the equipment.

Catalog no. FP7155, ISBN: 978-1-4200-7155-9 April 2008, 6-1/8 x 9-1/4, 350 pp. Suggested Price: $104.95 / £66.99

Catalog no. K12333, ISBN: 978-1-4398-5107-4 February 2011, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Practical Plant Failure Analysis A Guide to Understanding Machinery Deterioration and Improving Equipment Reliability

Analysis, Geometry, and Modeling in Finance

Neville W. Sachs, P.E.

Pierre Henry-Labordère

Sachs, Salvaterra & Associates Inc., Syracuse, New York, USA Series: Dekker Mechanical Engineering

Advanced Methods in Option Pricing Societe Generale, Paris, France Series: Chapman & Hall/CRC Financial Mathematics

Providing a clear explanation of the major failure mechanisms and how to identify them, Practical Plant Failure Analysis describes mechanisms, wear, corrosion, overload, and fatigue. Showing how the failure mechanisms appear in components such as shafts, bearings, and gears, it examines many of the critical operating details in an accessible manner and offers charts that illustrate how to identify specific failure. Additional coverage includes physical failure analysis, basic materials properties, high- and low-cycle fatigue, lubrication, ball and roller bearings, fastener failures, V-belts, and synchronous belts.

This book offers new ways of solving financial problems using techniques found in physics and mathematics. Through the problem of option pricing, it demonstrates how differential geometry, spectral decomposition, and supersymmetry can be used as new tools in finance. The author covers practical issues from industry, such as the calibration of stochastic volatility models and stochastic Libor market models. He uses Mathematica® and C++ for numerical implementations and includes end-of-chapter problems, including some based on published research papers.

Catalog no. DK768X, ISBN: 978-0-8493-3376-7 August 2006, 7 x 10, 288 pp. Suggested Price: $113.95 / £72.99

Catalog no. C8699, ISBN: 978-1-4200-8699-7 September 2008, 6-1/8 x 9-1/4, 391 pp. Suggested Price: $85.95 / £54.99

Available in eBook

Production and Operations Management

Applied Game Theory and Strategic Behavior

Edited by

Facility Management / Finance & Investing

Managing Indoor Air Quality

Ilhan K. Geckil & Patrick L. Anderson Anderson Economic Group, USA

Vijay Kumar Khurana Rukukmani Devi Institute of Advanced Studies, Delhi, India

This authoritative presentation of the activities, functions, and concepts of production and operations management begins by examining the nature and scope of production management. It considers production activities, such as process and service design, facilities and plant location, layout planning, and materials planning. It also covers production planning and control and materials requirements. As a comprehensive manual for industrial engineers in a variety of fields, Production and Operations Management illustrates long-, medium-, and short-term production activities, as well as support functions and advanced management concepts. Catalog no. AB7048, ISBN: 978-1-4200-7048-4 February 2011, 7 3/8 x 9 1/4, 400 pp. Suggested Price: $99.95 / £60.99

Using game theory techniques to address practical business, economic, and public policy issues, this book illustrates the benefits of employing strategic thinking that incorporates the uncertainty surrounding the behavior of other parties. The authors explain how to build a model to analyze real-world problems and to find strategically sound decisions in uncertain environments. Through case studies in a variety of industries, including law and government regulation, they discuss various economic and game theory concepts. Coverage includes strategic value within a business game, static and dynamic games, complete and incomplete information sets, and asymmetric information. Catalog no. C843X, ISBN: 978-1-58488-843-7 July 2009, 6-1/8 x 9-1/4, 230 pp. Suggested Price: $82.95 / £52.99 Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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The Banking Crisis Handbook

Performance, Analysis and Innovation

Edited by

Greg N. Gregoriou

Finance & Investing

State University of New York, Plattsburgh, USA

State University of New York (SUNY), Plattsburgh, USA

Shedding light on the recent banking debacle, this handbook presents possible remedies as to what should have been done prior, during, and after the crisis. With contributions from well-known academics and professionals, the book contains research that will assist bank executives, risk management departments, and other financial professionals gain a clear picture of the banking crisis and prevent future crisis. The text provides a global analysis of the banking crisis by giving insight into how various countries were impacted. It also discusses ways to improve bank regulation and risk management.

This noteworthy collection sheds some light on what lies ahead for worldwide emerging markets with research from academics and practitioners. It addresses business cycles, equity returns, regulations, corporate governance, corruption, and more in various international markets. The book offers a rare glimpse into the growing markets of the Middle East and North African (MENA) region. It examines the performance of Latin American, Indian, and Asian markets and compares their risk. The book also investigates Balkan economics, including the trade flows and volatility of these transition countries in Europe.

Catalog no. K10974, ISBN: 978-1-4398-1853-4 December 2009, 6-1/8 x 9-1/4, 628 pp. Suggested Price: $92.95 / £58.99

Catalog no. K10247, ISBN: 978-1-4398-0448-3 June 2009, 6-1/8 x 9-1/4, 868 pp. Suggested Price: $113.95 / £72.99

Available in eBook

Textbook

Computational Methods in Finance

Emerging Markets

Encyclopedia of Alternative Investments

Ali Hirsa

Edited by

Natixis Caspian Capital Management, LLC, New York, USA Series: Chapman & Hall/CRC Financial Mathematics

Greg N. Gregoriou State University of New York (SUNY), Plattsburgh, USA

This text addresses a variety of numerical methods for pricing derivative contracts, including Fourier techniques, finite differences, numerical simulation, and Monte Carlo simulation methods. After presenting the basics of pricing techniques, it covers key concepts of calibration and parameter estimation. Written by a popular professor at Columbia University and NYU’s Courant Institute, the book is suitable for any graduate course on computational finance in financial engineering and financial mathematics programs as well as for practitioners interested in computational methods in finance.

This authoritative resource on alternative investments for students, researchers, and practitioners contains 545 entries. The encyclopedia focuses on hedge funds, managed futures, commodities, and venture capital. It features contributions from well-known, respected academics and professionals from around the world. More than a glossary, the book offers in-depth definitions for each entry, lists numerous tables and figures, and includes academic references for money managers and investors who want to understand the jargon and delve into the definitions.

Catalog no. K11454, ISBN: 978-1-4398-2957-8 May 2011, 6-1/8 x 9-1/4, 306 pp. Suggested Price: $79.95 / £49.99

Catalog no. C6488, ISBN: 978-1-4200-6488-9 August 2008, 7 x 10, 592 pp. Suggested Price: $267.95 / £171.00 Available in eBook

Textbook

Criminal Financial Investigations The Use of Forensic Accounting Techniques and Indirect Methods of Proof Gregory A. Pasco Colorado Technical University, Sioux Falls, South Dakota, USA

Energy Economics Modeling and Empirical Analysis in China Edited by

Yi-Ming Wei, Ying Fan, Zhi-Yong Han, & Guang Wu

From case initiation to presentation in court, this text presents the relevant legal requirements to successfully establish a financial white collar crime case. The author presents a historical overview and examines the different forms of financial fraud and misappropriation of assets, including money laundering and transnational financial transactions. The book defines how the legally accepted indirect methods of proof are constructed and explains how they can establish proof beyond a reasonable doubt. Case studies are included, and a solutions manual and PowerPoint® presentations are available upon qualified course adoption.

With rising costs for energy worldwide, national energy security has become a strategic issue for China’s government and society. Providing a reference for China’s energy policy making, this volume focuses on significant issues concerning China’s current energy strategies and policies. It covers the structural features of China’s energy economy, the forecasting of China’s energy supply and demand, and fluctuations in the international oil market and China’s counter measures. It also explores energy-environmental problems, the reduction of CO2 emissions, strategic petroleum reserves, and the progress of energy technology.

Catalog no. 91662, ISBN: 978-1-4200-9166-3 November 2008, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $94.95 / £60.99

Catalog no. K10560, ISBN: 978-1-4398-1121-4 September 2009, 7 x 10, 320 pp. Suggested Price: $133.95 / £85.00

For more information and a complete list of titles, visit us at www.crcpress.com

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Resources and Strategies for Success Albert Thumann

Handbook of Solvency for Actuaries and Risk Managers

Association of Energy Engineers, Atlanta, Georgia, USA

Theory and Practice

Eric Woodroof

Arne Sandstrom

Sales Improvement Consultant, Johnson Controls, Wisconsin, USA

Swedish Insurance Federation, Stockholm, Sweden

This reference explains how to utilize the methods now available to finance energy projects. It examines and assesses the full scope of project financing practices; including energy service performance contracting, rate of return analysis, and measurement and verification of energy savings. Readers will receive the facts needed to assess a project’s payback in advance, anticipate and avoid potential risks and/or hidden costs, and assure that your energy project is an overall economic success. Other topics covered include financing international projects and ESCO’s (Energy Service Company’s) financing.

This one-stop shop for actuaries and risk managers covers general solvency and risk management topics as well as issues pertaining to the European Solvency II project. It focuses on the valuation of assets and liabilities, the calculation of capital requirement, and the calculation of the standard formula for the Solvency II project. The author describes valuation and investment approaches, explains how to develop models and measure various risks, and presents approaches for calculating minimum capital requirements based on CEIOPS final advice. Updates on solvency projects and issues are made available online.

Catalog no. FP8386, ISBN: 978-1-4200-8386-6 September 2008, 6-1/8 x 9-1/4, 450 pp. Suggested Price: $104.95 / £66.99

Catalog no. K11129, ISBN: 978-1-4398-2130-5 November 2010, 7 x 10, 1113 pp. Suggested Price: $139.95 / £89.00 Available in eBook

Finance & Investing

Energy Project Financing

Textbook

Finance and Accounting for Energy Engineers S. Bobby Rauf

Introduction to Financial Models for Management and Planning James R. Morris & John P. Daley University of Colorado, Denver, USA

Understanding finance and accounting principles is important for interacting with accountants, financial analysts, and members of upper management. In a simple and easy-to-understand manner, this book familiarizes readers with decision-making skills founded on financial calculations and quantitative analysis. It covers finance and accounting ratios and other metrics; income statements, balance sheets, cash flow, and working capital concepts; inventory concepts; life cycle, period, direct, and indirect costs; and energy performance contracting. Each chapter concludes with a list of questions or problems. Catalog no. N10306, ISBN: 978-1-4398-5193-7 November 2010, 6 x 9 Suggested Price: $129.95 / £82.00

This text provides graduate level instruction on the development of models for financial management and planning. By working through the problems and models in this text, readers will learn how computer based models should be structured to analyze a firm’s investment and financing. The authors emphasize modeling problems related to financial management, firm valuation, forecasting, and security pricing. Monte Carlo simulation is emphasized and access to the Monte Carlo simulation software @Risk is included with the text. Catalog no. C0542, ISBN: 978-1-4200-9054-3 April 2009, 6-1/8 x 9-1/4, 754 pp. Suggested Price: $92.95 / £51.99

Textbook

Green Facilities Handbook Simple and Profitable Strategies for Managers Eric Woodroof, Ph.D., CEM, CRM

Introduction to Stock Portfolio Management Gatfaoui Hayette Rouen School of Management, France

Meeting the need for information on how to operate a sustainable facility and reduce carbon emissions, the Green Facilities Handbook clearly explains why green business is good business. It delineates strategies to improve energy efficiencies and explores issues in the “greening” of a facility. Coverage includes carbon reduction terminology, janitorial considerations, fuel choices for fleets, recycling, monitoring, reporting, carbon trading, and offset strategies. Bonus chapters include valuable information on financing and procedures for “green” marketing.

Emphasizing the need for knowledge of modern finance theory in portfolio management, this text explains why theory should precede mathematics when it comes to money management. It presents key concepts underlying portfolio management theory, followed by examples and applied exercises to enforce understanding. The author introduces the basic notions of finance such as markets, uncertainty, and random asset prices and explains the economic grounds of stock portfolio optimization. The book also covers the asset selection process, efficient portfolios building, Markowitz optimization methodology, and performance assessment tools.

Catalog no. FP8490, ISBN: 978-1-4200-8490-0 March 2009, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $119.95 / £76.99

Catalog no. K10599, ISBN: 978-1-4398-1190-0 June 2011, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $79.95 / £49.99

Sales Improvement Consultant, Johnson Controls, Wisconsin, USA

For more information and a complete list of titles, visit us at www.crcpress.com

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Modern Actuarial Theory and Practice Second Edition

Philip Booth, Robert Chadburn, Steven Haberman, Dewi James, Zaki Khorasanee, Robert H. Plumb, & Ben Rickayzen

Portfolio Optimization Michael J. Best University of Waterloo, Ontario, Canada

Finance & Investing

Since the publication of the first edition of this bestselling text, the incorporation of ideas and theories from the field of financial economics has precipitated considerable development of thinking in the actuarial profession. This second edition integrates those changes and presents an up-to-date, comprehensive overview of UK and international actuarial theory, practice and modeling. It describes all of the traditional areas of actuarial activity in a manner that highlights the fundamental principles of actuarial theory and practice as well as their economic, financial, and statistical foundations.

Portfolio Optimization shows how the mathematical tools of linear algebra and optimization can quickly and clearly formulate important ideas on the subject. The book extends the concepts of the Markowitz “budget constraint only” model to a linearly constrained model. It explains how the basic portfolio optimization problem can help determine the optimal investment of an investor’s wealth in each asset owned. Along with end-of-chapter exercises, the text includes MATLAB® to help with problem solving and offers the programs on a CD-ROM. A solutions manual is available upon qualified course adoption.

Catalog no. C3685, ISBN: 978-1-58488-368-5 December 2004, 6-1/8 x 9-1/4, 840 pp. Suggested Price: $114.95 / £54.99

Catalog no. C5840, ISBN: 978-1-4200-8584-6 March 2010, 6-1/8 x 9-1/4, 236 pp. Suggested Price: $79.95 / £49.99

Operational Risk Modelling and Management Claudio Franzetti

Textbook

Risk Analysis in Finance and Insurance Second Edition Alexander Melnikov

SERV, Zurich, Switzerland

University of Alberta, Edmonton, Canada Series: Chapman & Hall/CRC Financial Mathematics

Helping readers navigate the world of risk calculation and management, this book presents the building blocks for determining how much capital needs to be reserved for operational risk. It employs the loss distribution approach as a model for calculating the risk capital figure and explains risk mitigation through management and management’s actuations. The model introduced complies with the standards of the Basel Accord. While R scripts are used for some examples, a software program for calculating the loss distribution and economic capital in the more detailed run-through example is made available for download.

The development of quantitative methods based on stochastic analysis is a key achievement of modern financial mathematics. These methods can be extended and applied in the area of actuarial science. This interdisciplinary book presents an accessible, thorough introduction to the main ideas, methods, and techniques that transform risk management into a quantitative science. It clearly discusses many important notions and facts from mathematics, finance, and insurance, showing how these areas are interconnected. The text includes exercises, along with hints and selected solutions.

Catalog no. K11986, ISBN: 978-1-4398-4476-2 October 2010, 6-1/8 x 9-1/4, 413 pp. Suggested Price: $99.95 / £63.99

Catalog no. C0525, ISBN: 978-1-4200-7052-1 April 2011, 6-1/8 x 9-1/4, 386 pp. Suggested Price: $89.95 / £57.99

Available in eBook

Pension Fund Risk Management Financial and Actuarial Modeling Edited by

Marco Micocci & Giovanni Batista Masala University of Cagliari, Italy

Stochastic Dominance and Applications to Finance, Risk and Economics

State University of New York (SUNY), Plattsburgh, USA

Songsak Sriboonchita, Wing-Keung Wong, Sompong Dhompongsa, & Hung T. Nguyen

With contributions from well-known academics and professionals, this book sheds light on the state of pension fund risk management and provides technical tools for addressing pension risk from an integrated point of view. Some of the tools presented include VaR, Monte Carlo simulation, notional DC accounts, and actuarial balance and automatic balance mechanisms. The book examines the rules, regulations, and complex facets of pension fund systems, including DB and DC plans. It explores pension funds in the United States, United Kingdom, Netherlands, Germany, Italy, Greece, and Spain.

This accessible guide helps readers build a useful repertoire of mathematical tools in decision making under uncertainty, especially in investment science. It uses real data and statistical procedures, such as hypothesis testing, to show how SD theory is applied in finance. The book introduces utility theory for decision making under risk and discusses various research issues, such as how to use empirical data to arrive at decisions and how to conduct statistical tests when the data is coarse. It reviews applications in financial diversification, evaluating hedge funds, and income inequality.

Catalog no. K10909, ISBN: 978-1-4398-1752-0 January 2010, 6-1/8 x 9-1/4, 764 pp. Suggested Price: $99.95 / £63.99

Catalog no. C8266, ISBN: 978-1-4200-8266-1 October 2009, 6-1/8 x 9-1/4, 455 pp. Suggested Price: $92.95 / £58.99

Available in eBook

Greg N. Gregoriou

For more information and a complete list of titles, visit us at www.crcpress.com

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Textbook

Stochastic Finance Jan Vecer Columbia University, New York, USA Series: Chapman & Hall/CRC Financial Mathematics

Ninth Edition

Based on quantitative finance courses taught to graduate students and Wall Street professionals, this text presents a novel approach to pricing derivatives contracts using numeraire techniques. Focusing on fundamental finance principles instead of mathematical theory, the author considers the price of an asset as an exchange ratio between goods that pay for each other, rather than expressing prices in currency terms. This approach leads to simple derivations of pricing formulas that are model independent. The text includes illustrative examples, end-ofchapter exercises, and solutions.

Based on the groundbreaking research and experience of Dow, Schabacker, Edwards, and Magee, Technical Analysis of Stock Trends offers proven trading and investing techniques for success in today’s unpredictable market. This ninth edition features modern context material, including related tactical procedures and techniques as well as additional information on Internet tools. It expands material on the three-days-away procedures and short- and very-short term market analysis. It updates Dow Theory with extended comments from the modern point of view. It also includes an updated appendix and glossary.

Catalog no. K10632, ISBN: 978-1-4398-1250-1 January 2011, 6-1/8 x 9-1/4, 340 pp. Suggested Price: $69.95 / £44.99

Catalog no. AU3772, ISBN: 978-0-8493-3772-7 February 2007, 6-1/8 x 9-1/4, 840 pp. Suggested Price: $109.95 / £69.99

Robert D. Edwards, John Magee, & W.H.C. Bassetti

Available in eBook

Textbook

Stochastic Financial Models Douglas Kennedy Trinity College, Cambridge, UK Series: Chapman & Hall/CRC Financial Mathematics

Unravelling the Credit Crunch David Murphy Rivast Consulting, London, UK Series: Chapman & Hall/CRC Financial Mathematics

Developed from the esteemed author’s advanced undergraduate and graduate courses at the University of Cambridge, this text provides a hands-on introduction to mathematical finance. Assuming no prior knowledge of stochastic calculus or measure-theoretic probability, the author includes the relevant mathematical background as well as exercises with solutions. He presents the classical topics of utility and the mean-variance approach to portfolio choice. Focusing on derivative pricing, the book then covers the binomial model, the general discretetime model, Brownian motion, the Black–Scholes model, and various interestrate models.

Offering insight into how the financial system works and how the credit crisis arose, this book provides a clear and comprehensive account of the credit crisis that is understandable to non-specialists. It explains how the financial system was drawn into the credit crunch and the issues that need to be addressed to prevent further disasters. The author supplies detailed descriptions on credit derivatives, structured finance, and monoline insurance companies. He also explores accounting and financial regulation and discusses the legacy of the Great Depression and other historical events.

Catalog no. C3452, ISBN: 978-1-4200-9345-2 January 2010, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $69.95 / £44.99

Catalog no. K10136, ISBN: 978-1-4398-0258-8 June 2009, 6-1/8 x 9-1/4, 330 pp., Soft Cover Suggested Price: $51.95 / £32.99

Healthcare - Financial Management & Leadership

Technical Analysis of Stock Trends

A Numeraire Approach

Available in eBook

Stock Market Volatility Edited by

Basics of Process Mapping Second Edition

Greg N. Gregoriou State University of New York, Plattsburgh, USA

Robert Damelio

This volume provides insight into volatility in various stock markets. It draws on a range of international authorities who offer their expertise on market volatility in developed, emerging, and frontier economies. The book includes many stock market volatility charts and tables, enabling readers to accurately examine the volatility patterns in different markets around the world. It compares volatility in developed and emerging markets, describes how to apply mathematical models to analyze behavior of the market and underlying assets, and explores recent trends in forecasting.

President, The Bottom Line Group, Dallas, Texas, USA

The first edition of this bestselling reference has been incorporated into the curriculum at forward thinking universities, in-house corporate improvement approaches, and the United Nations’ headquarters. Updated with new chapters and new tools to identify and isolate processes, this new edition explains how to use process mapping to initiate any improvement effort. It explains how to employ the three levels framework to draw distinct maps for the same work at the organization, process, and job/performer levels.

Catalog no. K10001, ISBN: 978-1-4200-9954-6 April 2009, 6-1/8 x 9-1/4, 651 pp. Suggested Price: $102.95 / £65.99

Catalog no. PP7376, ISBN: 978-1-56327-376-6 February 2011, 6 x 9, 162 pp., Soft Cover Suggested Price: $15.00 / £9.99

Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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The Case Management Workbook

Healthcare - Financial Management & Leadership 18

Defining the Role of Physicians, Nurses, and Case Managers

Handbook of Medical Tourism Development

Cherilyn G. Murer, Michael A. Murer, & Lyndean L. Brick

Maria K. Todd

Murer Consultants, Inc., Joilet, Illinois, USA

The Mercury Healthcare Companies, Denver, Colorado, USA

For hospitals looking to move patients more efficiently through their system, this book explores the application of continuum of care. It explains differences in venues, admission requirements, and intended length of stay. More importantly, it provides general knowledge regarding reimbursement structure and regulatory requirements, including a review of MDC and DRGs. The text concludes with a plan of action for designing an effective case management program. The authors also include exercises and exam questions for training team members in effective case management.

Written by experts in global network development, this book is a guide for hospitals and medical providers wishing to become global. It covers everything from developing a medical tourism network for medical services, diagnostics, wellness checkups, and spa retreats to assessing client satisfaction and patient follow-up. It considers important issues of confidentiality, documentation, safety, revenue implications, and contracting including working with health plans, case managers, professional facilitators, and multinational employers.

Catalog no. K11371, ISBN: 978-1-4398-2777-2 March 2011, 6-1/8 x 9-1/4, 144 pp., Soft Cover Suggested Price: $59.95 / £38.99

Catalog no. K10673, ISBN: 978-1-4398-1314-0 June 2011, 7 x 10, 325 pp., Soft Cover Suggested Price: $89.95 / £57.99 Available in eBook

Available in eBook

Comprehensive Healthcare for the U.S. An Idealized Model

Health Care Will Not Reform Itself A User’s Guide to Refocusing and Reforming American Health Care George C. Halvorson Kaiser Permanente, Oakland, California, USA

William F. Roth DeSales University, Pennsylvania, USA

Award-winning author William Roth solicits the contributions of health workers from around the globe to examine the quality and efficiency of the U.S. healthcare system. He looks at various challenges, discussing how they are dealt with by 12 nations that rank higher than the U.S. in terms of services provided. Roth draws from the best to design an idealized model for healthcare that would fit this country’s unique requirements. Researched and referenced to satisfy policy professionals and administrators, the book provides a fresh understanding of what is valuable and viable. Catalog no. K11453, ISBN: 978-1-4398-2955-4 January 2010, 6 x 9, 174 pp. Suggested Price: $49.95 / £31.99

Using accessible language supplemented with insightful anecdotes and examples, this book provides a basic primer on the American health care system. The author cuts through the thicket of health care reform rhetoric to offer a step-by-step blueprint for achieving real improvements in health care delivery, while reducing costs. He examines how health insurance works in the U.S. compared with the rest of the world and highlights barriers to American reform. He also discusses why health care costs are going up so rapidly and sets realistic goals for care improvement. Catalog no. K10830, ISBN: 978-1-4398-1614-1 May 2009, 6 x 9, 184 pp. Suggested Price: $30.95 / £19.99 Available in eBook

Available in eBook

Handbook of Human Factors and Ergonomics in Health Care and Patient Safety Edited by

Textbook

Healthcare Biotechnology A Practical Guide Dimitris Dogramatzis

Pascale Carayon University of Wisconsin-Madison, Madison, USA Series: Human Factors and Ergonomics

Dogramatzis Pharmacy, Athens, Greece

This handbook covers the concepts and methods of human factors and ergonomics, and their ability to improve quality, safety, efficiency, and effectiveness in patient care. It provides specific information on how to reduce and avoid medical errors and the harm that potentially ensues. Editor Pascale Carayon and an impressive group of contributors highlight important issues relevant to healthcare providers, professionals, and their employers. They discuss the design of working conditions to improve satisfaction, well-being, and the reduction of burnout.

From product conception and regulatory approval through the entire life cycle, Healthcare Biotechnology: A Practical Guide is a practical and applicable resource to assist healthcare biotech professionals in their day-to-day activities. Divided into six sections, the book examines current systems, recent progress, the major players, controversy, and products. It covers intellectual property protection and management, the innovation cycle, patent application, commercialization, and competition. Coverage includes funding, partnering, cash-intensive activities, financing alternatives, and the complexities of alliance implementation and management.

Catalog no. ER8886, ISBN: 978-0-8058-4885-4 September 2006, 7 x 10, 1016 pp. Suggested Price: $226.95 / £145.00

Catalog no. K12108, ISBN: 978-1-4398-4746-6 December 2010, 6-1/8 x 9-1/4, 689 pp. Suggested Price: $99.95 / £63.99

For more information and a complete list of titles, visit us at www.crcpress.com

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Healthcare Payment Systems

An Introduction

Fee Schedule Payment System

Margaret F. Schulte, DBA

Duane C. Abbey

Grand Valley State University, Grand Rapids, Michigan, USA

Abbey & Abbey Consultants, Inc., Ames, Iowa, USA

The growth of the medical sector is opening new avenues for workers outside the traditional realm of healthcare. A guide for healthcare market entrants, this book equips new hires with the knowledge needed to navigate the business of medicine. It also provides a much-needed orientation to the broader healthcare work environment for those working in hospitals or as vendors and manufacturers. The author, editor of the American College of Health Executive’s Frontiers in Health Services Management, confronts challenges facing the industry as a whole, including finance, legal, regulatory, and workforce issues.

Following Healthcare Payment Systems: An Introduction, this second volume in a series by medical payment expert Duane Abbey provides an overview and discussion of various fee schedule payment systems used by healthcare providers and third party payers. Designed for hands-on use and illustrated with scenarios that cover a host of possibilities, the book emphasizes the basic elements of fee schedule payment systems used to collect for physician, nursing, hospice, and other inpatient or home health services. Abbey gives special attention to the highly challenging Medicare Physician Fee Schedule.

Catalog no. PP8493, ISBN: 978-1-4200-8493-1 October 2009, 7 x 10, 144 pp., Soft Cover Suggested Price: $51.95 / £32.99

Catalog no. K11862, ISBN: 978-1-4398-4023-8 October 2010, 7 x 10, 152 pp., Soft Cover Suggested Price: $59.95 / £38.99 Available in eBook

Healthcare Informatics Improving Efficiency and Productivity

Healthcare Transformation A Guide for the Hospital Board Member Maulik Joshi

Edited by

Network for Regional Healthcare Improvement, Easton, Maryland, USA

Stephan P. Kudyba

Bernard Horak

New Jersey Institute of Technology, Newark, USA

Health Systems Administration Programs, Georgetown University, Washington DC, USA

Incorporating information technology and information management, this work describes evolving areas of efficiency in the healthcare industry due to healthcare informatics enhancements. The book begins with an overview of the shift into new healthcare system structures through the utilization of information technology/systems and the creation of software platforms. It then discusses innovative information systems and their functionality, business intelligence in healthcare, and the use of advanced analytics and information management. It also examines evolving trends in healthcare, including potential gains through data and information management.

Designed for easy reference, this concise manual provides hospital board members and executives with practical guidance on how to become actively engaged in the transformation of their organization. It focuses on how the healthcare industry is transforming and stresses the importance of having board members who are able to provide effective leadership. Ideal for orienting new board members as well as providing current members with insight on key issues, the text highlights questions to ask stakeholders to facilitate engagement. Each chapter details action steps designed to build organizational quality and facilitate change.

Catalog no. K10489, ISBN: 978-1-4398-0978-5 April 2010, 6-1/8 x 9-1/4, 279 pp. Suggested Price: $79.95 / £49.99

Catalog no. K10283, ISBN: 978-1-4398-0506-0 May 2009, 6-1/8 x 9-1/4, 128 pp., Soft Cover Suggested Price: $40.95 / £25.99

Available in eBook

Healthcare Payment Systems An Introduction

Healthcare - Financial Management & Leadership

Healthcare Delivery in the U.S.A.

Information Discovery on Electronic Health Records Edited by

Vagelis Hristidis

Edited by

Duane C. Abbey Abbey & Abbey Consultants, Inc., Ames, Iowa, USA

Written by Duane Abbey, one of the nation’s leading experts and most sought out consultants on payment systems, this volume provides a complete introduction to healthcare payment systems. It makes the monumental task of medical reimbursement approachable and manageable. Covering the fundamentals and terminology needed to understand this discipline, and the strategies needed to master it, Dr. Abbey will help you develop the core skills and knowledge needed to confidently implement efficient payment systems that will lead to improved revenue cycles and higher levels of profitability. Catalog no. PP9277, ISBN: 978-1-4200-9277-6 May 2009, 7 x 10, 172 pp., Soft Cover Suggested Price: $45.95 / £29.99

Florida International University, Miami, USA Series: Chapman & Hall/CRC Data Mining and Knowledge Discovery

Addressing the challenges of leveraging the information found in electronic health records (EHRs), this book tackles medical privacy concerns, the lack of standardization for the representation of EHRs, missing or incorrect values, and the availability of multiple rich health ontologies. It explains how to search the EHR collection given a user query and return relevant fragments from the EHRs. It explains how to mine the EHR collection to extract interesting patterns, group entities to various classes, or decide whether an EHR satisfies a given property. Catalog no. C9038, ISBN: 978-1-4200-9038-3 December 2009, 6-1/8 x 9-1/4, 331 pp. Suggested Price: $89.95 / £58.99 Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Handbook of Healthcare Delivery Systems

Healthcare - Financial Management & Leadership 20

The Managed Care Contracting Handbook, Second Edition Planning and Negotiating the Managed Care Relationship

Edited by

Yuehwern Yih Purdue University, West Lafayette, Indiana, USA Series: Industrial and Systems Engineering

Maria K. Todd

While system engineering concepts have been broadly applied in the healthcare systems, most improvements have been focused on a specific segment or unit of the delivery system. Using a system engineering perspective, this handbook offers theoretical foundations, methodologies, and case studies in each main sector of the system. It explores how system engineering methodologies and their applications could improve patient outcomes and cost effectiveness. It offers a comprehensive description of the healthcare delivery system from the macro level (hospitals) to the micro level (operating room).

Demystifying the contracting process, the second edition of this popular work is an essential how to book for venders involved with the delivery of managed care services. Concise and easy to read, it offers an in-depth look at managed care and its organizations as a foundation for contracting strategies. It covers key issues such as consumer-driven health plans, pay for performance initiatives, and contract negotiations. It also offers a comprehensive layman’s evaluation of a typical managed care agreement, as well as sample contracts and important checklists.

Catalog no. K10187, ISBN: 978-1-4398-0333-2 December 2010, 7 x 10, 812 pp. Suggested Price: $129.95 / £82.00

Catalog no. PP7369, ISBN: 978-1-56327-369-8 March 2009, 6 x 9, 300 pp. Suggested Price: $82.95 / £52.99

The Mercury Healthcare Companies, Denver, Colorado, USA

Available in eBook

Knowledge Management in Public Health Edited by

Managing Pharmacy Practice Principles, Strategies, and Systems Edited by

Jay Liebowitz University of Maryland University College, Adelphi, USA

Richard A Schieber & Joanne Andreadis

Andrew M. Peterson Philadelphia College of Pharmacy, Pennsylvania, USA

This general introduction to KM and social networking in the public health arena delineates the basic principles, components, methodologies, key issues, and trends in public health. It includes ten case studies that illustrate applications of KM and social networking in public health. Containing contributions from leaders at organizations involved in applying KM in public health worldwide, the book explores the many elements of KM—delineating how and why to start such an initiative. It includes examples of the development and value-added benefits of KM in a variety of public health environments.

Highlighting the growing impact of technology throughout pharmacy and healthcare, this text underlines the challenges of this profession and explores strategies for success. Touching on basic management theory and thoroughly discussing systems theory, the text supplies the groundwork for analyzing managerial systems. This systems approach allows readers to understand the contextual relationships between seemingly disparate concepts. With contributions from leaders in fields as diverse as pharmacy, human resources, education, and management, the book presents a broad overview of the complexities and intricacies inherent in managing systems in pharmacy.

Catalog no. K10300, ISBN: 978-1-4398-0600-5 July 2009, 6-1/8 x 9-1/4, 230 pp. Suggested Price: $92.95 / £58.99

Catalog no. 1446, ISBN: 978-0-8493-1446-9 March 2004, 242x165, 536 pp. Suggested Price: $99.95 / £63.99

Centers for Disease Control and Prevention, Atlanta, Georgia, USA

Available in eBook

Medical Disaster Response A Survival Guide for Hospitals in Mass Casualty Events

Medical Error and Harm

Edited by

Understanding, Prevention, and Control

David Goldschmitt, MD & Robert Bonvino, MD

Milos Jenicek

New York Downtown Hospital, USA

McMaster University, Hamilton, Ontario, Canada

This book addresses the critical medical planning and response issues involved in a mass casualty disaster—before, during, and after the event. It presents a comprehensive medical disaster management plan that provides readers with a framework to develop individual policies suited to their institution. The book offers a powerful case example through a chronology of the events of September 11th, providing a firsthand account into the test case for disaster response effectiveness. It also profiles other well-known events as seen through the eyes of those who participated in the medical response to these tragedies.

This book arrives at a time of heightened concerns about patient safety in medical care and the overall responsibility assumed by health professionals. It begins by exploring experiences of error and harm in general, and it covers medical errors that can be attributed to system failures and errors in an individual’s reasoning, subsequent decision-making, and execution of tasks in medical care. It explains how to detect, correct, and avoid errors and their consequences. The book concludes with an analysis of the contributions and expectations of physicians in tort litigation and legal decision-making.

Catalog no. 61224, ISBN: 978-1-4200-6122-2 May 2009, 6-1/8 x 9-1/4, 864 pp. Suggested Price: $102.95 / £65.99

Catalog no. K11671, ISBN: 978-1-4398-3694-1 July 2010, 6 x 9, 384 pp. Suggested Price: $79.95 / £49.99

Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Donna K. Goestenkors

The Physician Employment Contract Handbook, Second Edition

Team Med Global, LLC, Glen Carbon, Illinois, USA

A Guide to Structuring Equitable Arrangements

Georgia Day

Maria K. Todd

Kamama, LLC, Livingston, Texas, USA

The Mercury Healthcare Companies, Denver, Colorado, USA

Written for Medical Services Professionals (MSPs) and students studying the field, this book is presented in an easy-to-read format and contains a series of building blocks to navigate career progression. The text captures and answers frequently asked questions by MSPs. The chapters include sample job descriptions and reallife stories. Tools within the text are provided for use in systematic assessments, along with planning techniques and strategies for effective performance. Appendices at the end of the book include a glossary, reference materials, and the Medical Services Professional Creed.

This revised and updated edition provides an invaluable resource for physicians looking to sell their practice and for health systems who wish to become affiliated with a group practice or who are interested in contracting with physicians. The book provides sample physician employment contracts and explains how each contract works. It discusses the legal and compliance issues related to physician employment, such as anti-self referral and anti-kickback issues, and examines how to resolve disputes through arbitration or mediation. The author also outlines the pros and cons of various partnership arrangements.

Catalog no. K11987, ISBN: 978-1-4398-4478-6 June 2011, 7 x 10, 250 pp., Soft Cover Suggested Price: $79.95 / £49.99

Catalog no. K10674, ISBN: 978-1-4398-1316-4 February 2011, 6-1/8 x 9-1/4, 208 pp., Soft Cover Suggested Price: $89.95 / £57.99

Available in eBook

Medical Tourism Facilitator’s Handbook

Pursuing Excellence in Healthcare

Maria K. Todd

Arthur M. Feldman, MD, PhD

The Mercury Healthcare Companies, Denver, Colorado, USA

Medical tourism facilitators work with hospitals and physicians to arrange referral networks for services, diagnostics, and follow-up care. They coordinate everything from travel arrangements to legal documentation. The first book of its kind, this work covers airport codes and layouts, immigration issues, immunizations and vaccinations, confidentiality/privacy issues, care in transit, and much more to provide a complete handbook for seasoned facilitators and those just entering the field. It also provides invaluable hard to find information for companions, paid or otherwise, who must take on this challenge. Catalog no. K10651, ISBN: 978-1-4398-1283-9 May 2011, 7 x 10, 275 pp. Suggested Price: $59.95 / £38.99 Available in eBook

The Medicare Recovery Audit Contractor Program A Survival Guide for Healthcare Providers Duane C. Abbey Abbey & Abbey Consultants, Inc., Ames, Iowa, USA

Preserving America’s Academic Medical Centers Jefferson Medical College, Philadelphia, Pennsylvania, USA

For over 100 years, academic medical centers (AMCs) have been the bastion of medicine. Delineating the issues that have lead to the current crisis in AMCs, this book provides a radically different model for achieving success. The model presents four intersecting spheres of action, each of which is necessary but none of which can stand alone. The text presents an in depth analysis of the issues and challenges facing AMCs and offers recommendations that allow them to achieve their core mission—the delivery of outstanding patient care. Catalog no. K10852, ISBN: 978-1-4398-1657-8 September 2009, 6 x 9, 336 pp. Suggested Price: $51.95 / £32.99

Healthcare - Financial Management & Leadership

The Medical Services Professional Career Guidebook

Available in eBook

Safer Hospital Care Strategies for Continuous Innovation Dev Raheja Risk Management & Quality Assurance Consultant, Laurel, Maryland, USA

Written by medical billing guru, Duane Abbey, this volume explains all that is required to prepare for and successfully defend against RAC audit recoveries. Using succinct and accessible language, Abbey illustrates his lessons with case studies in the context of a fictitious community whose population is served by a hospital, clinics, a nursing facility, and other providers seeking to maintain compliance and profitability. In discussing RAC guidelines, this resource shows how to identify overpayment areas and associated compliance issues. It also details planning models for developing compliance departments.

An examination of the effectiveness of present hospital care methods, this book illustrates how to find simple, comprehensive solutions that produce high return on investment. It emphasizes innovative techniques, proven safety methods, models for risk managers, heuristics for leading change, reliability methods that deliver right care over time, dangers in medical devices for critical care, and techniques for giving care with speed and efficiency without compromising safety. Experts from the aviation industry, world-class organizations such as Toyota and General Electric, and innovative hospitals such as Johns Hopkins offer their insight.

Catalog no. K11113, ISBN: 978-1-4398-2100-8 February 2010, 7 x 10, 124 pp., Soft Cover Suggested Price: $59.95 / £38.99

Catalog no. K11114, ISBN: 978-1-4398-2102-2 December 2010, 6-1/8 x 9-1/4, 200 pp., Soft Cover Suggested Price: $59.95 / £38.99

Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Statistical Analysis for Decision Makers in Healthcare Second Edition: Understanding and Evaluating Critical Information in Changing Times Jeffrey C. Bauer

Rona Consulting Group & Productivity Press

Healthcare - Process Improvement

Futures Practice, ACS Health Care Solutions, Chicago, Illinois, USA

Lean Tools for Healthcare Series

This work explains the fundamental concepts, uses, and misuses of statistics. Without jargon or mathematical formulas, the author introduces the practice of quantitative analysis to provide an understanding of the principles of scientific inquiry, applied to clinical medicine, program evaluation, policy analysis, management, accounting, and research. The book discusses practical scientific methods to show why statistics cannot compensate for bad science or bad data. It will help readers to intelligently evaluate the many numbers that cross their desk in the normal course of business.

Based on Hiroyuki Hirano’s classic 5 Pillars of the Visual Workplace and modeled after the Shingo Prize-winning Shopfloor Series for Lean Manufacturers, this work adopts a reader-friendly format that imparts all the information needed to understand and implement the Lean methodology in a healthcare setting. Written by the principals involved with the Rona Consulting Group, who were responsible for the groundbreaking implementation of the Toyota Production System at the Virginia Mason Medical Center, it provides a wealth of examples along with step-by-step guidance on how to get your entire organization involved in the process.

Catalog no. K10061, ISBN: 978-1-4398-0076-8 May 2009, 6 x 9, 160 pp., Soft Cover Suggested Price: $51.95 / £32.99 Available in eBook

Successful Collaboration in Healthcare A Guide for Physicians, Nurses and Clinical Documentation Specialists Colleen M. Stukenberg, MSN, RN, CMSRN, CCDS FHN Memorial Hospital, Freeport, Illinois, USA

This book describes ways in which nurses and physicians can collaborate to enhance safety, quality, and treatment efficacy, and how this collaboration can have positive financial effects. It demonstrates how cooperation can meet the changing requirements of governing bodies and government regulations as well as technological advancements. It addresses the roles of direct patient caregiver, charge or team leader nurse, case manager, and clinical documentation specialist, and covers regulatory and financial topics such as Recovery Audit Contractors (RAC) and Pay for Performance.

5S for Healthcare

Catalog no. K10656, ISBN: 978-1-4398-1292-1 January 2010, 6 x 9, 136 pp. Suggested Price: $59.95 / £38.99 Available in eBook

Workplace Clinics and Employer Managed Healthcare A Catalyst for Cost Savings and Improved Productivity A. Michael LaPenna The La Penna Group, Grand Rapids, Michigan, USA

Catalog no. K10196, ISBN: 978-1-4398-0350-9 December 2009, 7 x 10, 120 pp., Soft Cover Suggested Price: $29.95 / £18.99

A3 Problem Solving for Healthcare A Practical Method for Eliminating Waste Cindy Jimmerson Lean Healthcare West, Missoula, Montana, USA

Written by an expert in Lean principles, this book offers an easy-to-use problemsolving method that can be applied to every aspect of healthcare to identify, understand, and improve processes. Illustrated with numerous A3s in various stages of development, this practical, easy-to-use workbook explains how to extend the VSM philosophy to a more focused perspective. Exploring the value of the A3 problem-solving tool in healthcare, it demonstrates the simplicity and completeness of the A3 tool and its applications to regulatory documentation and the activities of daily work. Catalog no. PP7358, ISBN: 978-1-56327-358-2 June 2007, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $59.95 / £37.99

Applying Lean in Healthcare A Collection of International Case Studies Edited by

Joe Aherne & John Whelton Leading Edge Group, Cobh, Ireland

The advent of organizations considering an on-site approach to the delivery of healthcare services increases in direct proportion to the rise of healthcare costs. This how-to manual on the design and implementation of an on-site program presents the challenges and benefits of such a system. Topics discussed include hospital and specialty contracting; employee choice concerns; cost-control; ancillary services such as pharmacy, lab testing, physical therapy, and imaging; workers compensation issues; benefits consultants; quality vs. value analysis; and other considerations. A case study follows the implementation of a program from inception to introduction.

From clinical to nutritional services, this book provides a collection of international case studies that demonstrate how Lean thinking can be applied in the healthcare industry. Offering an international perspective, the text introduces key concepts of Lean healthcare and presents real-life examples to illustrate the practical benefits—which include more efficient processes, increased patient satisfaction, and cost savings—that can result from a Lean philosophy. The book features a number of expert contributors who offer practical tips. It also includes a foreword from eminent psychiatry professor Jeffrey Clotheir, MD.

Catalog no. PP2448, ISBN: 978-1-4200-9244-8 December 2009, 7 x 10, 278 pp., Soft Cover Suggested Price: $57.95 / £36.99

Catalog no. K11351, ISBN: 978-1-4398-2739-0 April 2010, 6 x 9, 247 pp. Suggested Price: $49.95 / £31.99

Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department Joseph T. Crane & Charles E. Noon Emergency departments were not designed to be the walk-in clinics they have become; yet with so many having nowhere else to turn for care, they have become cauldrons of resentment in which neither the best needs of patient or hospital are served. Offering a solution to this fiscal and medical madness, this book shows how the application of Lean principles can lead to more efficient, cost-effective, and patient friendly departments. It brings together experts who demonstrate the application of Lean tools and concepts to hospital operations. Catalog no. K10415, ISBN: 978-1-4398-0840-5 January 2011, 7 x 10, 328 pp., Soft Cover Suggested Price: $89.95 / £57.99

Improving Quality in Outpatient Services Carole Guinane Novant Health Inc., Charlotte, North Carolina, USA

Noreen Davis CMS-Union, Monroe, North Carolina, USA

A valuable resource for students and professionals in the ambulatory field of patient care, this book offers instruction for creating a dynamic outpatient program. Included within the chapters are tools, plans, and policies needed to plot a plan of action to provide a safe environment and enhance the patient experience. The authors discuss courseware required by OSHA and other licensing and regulatory agencies as well as techniques for infection control and the elimination of medication errors. Catalog no. K12304, ISBN: 978-1-4398-5060-2 May 2011, 6 x 9, 275 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Available in eBook

Dynamic Capacity Management for Healthcare

Kaizen for Lean Healthcare

Advanced Methods and Tools for Optimization

Thomas L. Jackson

Pierce Story, MPHM, DSHS Senior Consulting Manager, G.E. Healthcare, Wells, Maine, USA

Presenting new approaches, tools, and perspectives, this book facilitates the effective management of the complexities and “dynamism” unique to health care operations. It introduces healthcare managers and professionals to state-of-theart concepts designed to improve both process- and dynamic systems-focused performance and develop appropriately dynamic process-level solutions to complex systems level issues. Employing common methodologies such as Lean, Sigma Six, and CQI, the “Dynamic Capacity Management” approach addresses the analysis and improvement of hospital- and department-wide capacity, patient flow, resource allocation, and performance optimization. Catalog no. K11039, ISBN: 978-1-4398-1975-3 December 2010, 6-1/8 x 9-1/4, 226 pp. Suggested Price: $59.95 / £38.99

J. Michael Rona Consulting Group, LLC, Bellevue, Washington, USA Lean Tools for Healthcare Series

Healthcare - Process Improvement

The Definitive Guide to Emergency Department Operational Improvement

This reader-friendly book provides a clear understanding of Kaizen. It describes what a Kaizen event is and explains all the phases necessary to learning and implementing continuous improvement practices by a group of individuals to a targeted area within a specified time period. It also outlines how to prepare a presentation and circulate and display results using Lean implementations. This text aids in the understanding of concepts and theories through the use of margin assists that reveal important information, key terms and points, healthcare examples, and how to steps. Catalog no. K11931, ISBN: 978-1-4398-4152-5 June 2011, 7 x 10, 120 pp., Soft Cover Suggested Price: $28.95 / £18.99

Available in eBook

Essentials for the Improvement of Healthcare Using Lean & Six Sigma D.H. Stamatis Contemporary Consultants, Ypsilanti, Michigan, USA

Using the theories of Six Sigma and Lean, this text presents solutions to fundamental problems in healthcare. This text breaks the healthcare system down to three fundamental areas: primary care, hospitals, and managed care. The author identifies the critical issues that affect healthcare as it relates to efficiency and cost by addressing the specific issues. The book discusses the application of IT in healthcare as a tool of improvement, and how to select the best project for improvement. The author also includes a discussion of ISO and the Malcolm Baldridge award. Catalog no. K12058, ISBN: 978-1-4398-4601-8 December 2010, 6 x 9, 463 pp. Suggested Price: $79.95 / £49.99

Leading the Lean Healthcare Journey Driving Culture Change to Increase Value Joan Wellman Wellman & Associates, Seattle, Washington, USA

Pat Hagan & Howard Jeffries Seattle Children’s Hospital, Washington, USA

Blending case studies with theory, this book describes how the healthcare value proposition can be changed by reducing waste, variation, and complexity in healthcare. It reveals the leadership tenacity and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. It provides practical, applicable advice alongside personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System. Catalog no. K11406, ISBN: 978-1-4398-2865-6 December 2010, 6-1/8 x 9-1/4, 292 pp., Soft Cover Suggested Price: $59.95 / £38.99 Available in eBook

Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Lean Hospitals

Performance Based Medicine

Improving Quality, Patient Safety, and Employee Satisfaction

Creating the High Performance Network to Optimize Managed Care Relationships

Mark Graban

William J. DeMarco

Healthcare - Process Improvement

Dallas, Texas, USA

DeMarco & Associates, Rockford, Illinois, USA

Winner of a 2009 Shingo Research and Professional Publication Prize, this book has received universal acclaim from industry insiders and reform advocates. Drawing on his years of working with hospitals, Graban explains how Lean can improve safety, quality, and efficiency in a healthcare setting. After highlighting the benefits of Lean for patients, employees, physicians, and the hospital, he explains how Lean manufacturing staples such as value stream mapping and process observation can help hospital personnel identify and eliminate waste in their processes, effectively preventing delays for patients and reducing wasted motion for caregivers.

Highlighting quality driven issues and the power behind pay for performance and value-based benefit designs, this book provides the knowledge to establish performance based structures, such as quality measurement, incentive payment structure, and incentive size. Focusing on how to implement new designs and how to create strategies to measure performance and improve efficiency, it discusses how to create value and optimize payment and market share, and describes the trade off of systems and IT investments by providers and payers to gain incremental quality improvement.

Catalog no. PP3805, ISBN: 978-1-4200-8380-4 July 2008, 7 x 10, 280 pp., Soft Cover Suggested Price: $48.95 / £30.99

Leveraging Lean in Healthcare Transforming Your Enterprise into a High Quality Patient Care Delivery System Charles Protzman, George Mayzell MD, & Joyce Kerpchar PA-C Expanding on the concepts and tools of Lean hospitals and coupling these ideas with the principles of sigma six, this book presents a “how-to” guide to true efficiency in hospitals. Beginning with an overview and description of Lean tools, such as Toyota and Gilbreth and Taylor, it demonstrates Lean implementation at every level of a hospital including the ED, OR, Radiology, and Cath Lab. The authors discuss traditional methods, typical problems, and a value stream map for each area and provide actionable blueprints, case studies, and lessons learned to facilitate the duplication of Lean improvements.

Catalog no. K10715, ISBN: 978-1-4398-1385-0 December 2010, 8-1/2 x 11, 402 pp., Soft Cover Suggested Price: $74.95 / £47.99 Available in eBook

Catalog no. K10654, ISBN: 978-1-4398-1288-4 March 2011, 6 x 9, 300 pp. Suggested Price: $69.95 / £44.99 Available in eBook

The Pittsburgh Way to Efficient Healthcare Improving Patient Care Using Toyota Based Methods Naida Grunden Naida Grunden, L.L.C. - Medical Communications, Bellingham, Washington, USA

While there is plenty of data identifying where healthcare in America falls short, it can be a challenge to find hands-on information on how to fix it. This critically acclaimed volume changes that. It takes a look at how principles borrowed from industry—in specific Toyota’s concept of Lean manufacturing—can be applied to make healthcare safer, more effective, and less costly. The book is a compilation of case studies from units in different hospitals around the Pittsburgh region that successfully applied industrial principles to the benefit of patients and the satisfaction of employees. Catalog no. PP7367, ISBN: 978-1-56327-367-4 December 2007, 6 x 9, 224 pp. Suggested Price: $42.95 / £27.99 Available in eBook

Optimizing Emergency Department Throughput Operations Management Solutions for Health Care Decision Makers John M. Shiver, MHA, LFACHE, FAAMA York, Pennsylvania, USA

Standard Work for Lean Healthcare

This landmark book provides senior-level Emergency Department (ED) managers and healthcare administrators with essential tools to make their job easier. It explores the relationships of individual stakeholders and illustrates how information technology can play an important role in improving the performance of the ED. It also demonstrates how to improve financial performance, specialty services, and billing and collections functions. Because there are so many variables related to the emergency room environment, the text explains how to better predict patient volumes, flow, and space need, using historical data to best plan for the unknowns.

Standard work is a major component of kaizen activities and Lean tools. Part of the Lean Tools for Healthcare Series, this book contains innovative features designed to optimize this tool’s use. The text explains how standard work establishes the best way to do work and why it should be the basis for all continuous improvement activities. It describes work in terms of cycle time, work in process, takt time, and layout. Margin assists reveal key terms and points, how-to steps, and healthcare examples.

Catalog no. PP3775, ISBN: 978-1-4200-8377-4 December 2009, 8-1/2 x 11, 260 pp., Soft Cover Suggested Price: $71.95 / £45.99

Catalog no. K11697, ISBN: 978-1-4398-3741-2 May 2011, 7 x 10, 120 pp., Soft Cover Suggested Price: $28.95 / £18.99

Available in eBook

George Mason University, Fairfax, Virginia, USA

David Eitel, MD, MBA

J. Michael Rona Consulting Group LLC Series: Lean Tools for Healthcare

For more information and a complete list of titles, visit us at www.crcpress.com

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Capturing, Analyzing, and Organizing Knowledge

Sustaining Lean in Healthcare

Edited by

Developing and Engaging Physician Leadership

Perigean Technologies, Fredericksburg, Virginia, USA

Michael Nelson

Brian Moon Robert R. Hoffman, Joseph Novak, & Alberto Canas

Blue Corn Professional Service, Alburquerque, New Mexico, USA

Institute for Human and Machine Cognition, Pensacola, Florida, USA

A resource designed to provide the physician’s perspective of Lean, this book discusses how to engage physician leaders, apply standard methods for continuous deployment to new sites, and determine shared expectations for what success looks like early in the process. The author includes a case study that may be used in setting shared expectations for success along with a framework for continuous deployment of Lean implementation over time and across multiple locations.

Supported by case studies, this book describes the theory and methods underlying Concept Mapping. Developed as an educational strategy, Concept Mapping has been applied with increasing frequency to problems in the workplace. Concept Maps differ from other diagrams by their morphology, content, and semantics. The book provides access to CmapTools, a knowledge modeling software kit that enables computer-based creation and sharing of Concept Maps. The text presents original work from the authors and others who have applied Concept Mapping in industry.

Catalog no. K11864, ISBN: 978-1-4398-4027-6 May 2011, 7 x 10, 136 pp., Soft Cover Suggested Price: $59.95 / £38.99 Available in eBook

Catalog no. K11403, ISBN: 978-1-4398-2860-1 January 2011, 6 x 9, 286 pp. Suggested Price: $59.95 / £38.99 Available in eBook

Transforming Health Care

The Exchange

Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience

A Bold and Proven Approach to Resolving Workplace Conflict

Charles Kenney

Steven Dinkin, Barbara Filner, & Lisa Maxwell

Virginia Mason Medical Center, Seattle, Washington, USA

National Conflict Resolution Center, San Diego, California, USA

A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story of a group of clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenges we face in the U.S. to provide quality medical care while controlling costs.

Providing managers and supervisors with a process for addressing conflicts among their employees, this book adapts the National Conflict Resolution Center’s successful experience in resolving issues into a structured text. It offers a method of structuring conversations about conflicts and issues. Not only does it provide training through examples to become an effective mediator for disputes filled with emotionally charged personality issues, it also provides a strategy for adapting the provided methods to fit the particular needs of every workplace.

Catalog no. PP7375, ISBN: 978-1-56327-375-9 November 2010, 6 x 9, 248 pp. Suggested Price: $39.95 / £25.99 Available in eBook

Catalog no. K12441, ISBN: 978-1-4398-5298-9 March 2011, 7 x 10, 88 pp., Soft Cover Suggested Price: $39.95 / £25.99

Available in eBook

Value Stream Mapping for Healthcare Made Easy Cindy Jimmerson

Healthcare - Process Improvement / Human Resources & Training

Applied Concept Mapping

From Belief to Knowledge Achieving and Sustaining an Adaptive Culture in Organizations Neil Douglas & Terry Wykowski

Lean Healthcare West, Missoula, Montana, USA

Oxford Consulting Group, Houston, Texas, USA

Value Stream Mapping for Healthcare Made Easy introduces readers to the simple but essential method from the Toyota Production System, the wellknown Value Stream Map (VSM). It offers an easy to learn introduction to VSMs that will enable readers to look at any process with different eyes. It is a proven high-level view tool that can be used in every aspect of healthcare to identify, understand, and improve processes. Information included illustrates the simplicity and completeness of the tool and describes its applications to staff communication, regulatory documentation, and activities of daily work.

This book shows leaders how to evolve and sustain an adaptive culture that develops knowledge through purposeful human interaction. It explores key dynamics of learning, considers the diversity of beliefs present in any group, and explains ways that leaders can explore and encourage the potential of both the group and individuals within the group. Demonstrating the importance of unearthing beliefs to find the roots and persistent influences that preserve them, the text provides a broader definition of organizational knowledge than that associated with IT and the currently popular idea of knowledge as an asset.

Catalog no. PP7852, ISBN: 978-1-4200-7852-7 August 2009, 8-1/2 x 11, 119 pp., Soft Cover Suggested Price: $57.95 / £36.99

Catalog no. K11694, ISBN: 978-1-4398-3734-4 September 2010, 6-1/8 x 9-1/4, 261 pp. Suggested Price: $59.95 / £38.99

Available in eBook

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Library & Information Science / Math & Statistics for Business & Finance 26

Information Technology and Organizational Learning

Encyclopedia of Library and Information Sciences

Managing Behavioral Change through Technology and Education, Second Edition

Edited by

Third Edition

Arthur M. Langer

Marcia J. Bates & Mary Niles Maack

Columbia University, New York, USA

University of California, Los Angeles, USA

Since the publication of the groundbreaking first edition, the increasing rate of change in today’s business landscape has amplified the value of IT in driving adaptive responses. Focusing on the critical role IT plays in organizational development, this second edition shows how to employ action learning to improve the competitiveness of an organization. The text includes a chapter devoted to case studies and details a dynamic model for effective IT management through adaptive learning techniques—supplying proven educational theories and practices to foster the required changes in staff and executives.

Composed of the contributions of major researchers and practitioners, this third edition of the Encyclopedia of Library and Information Sciences reflects the growing convergence among the several disciplines that concern themselves with information and the cultural record. This work addresses these related disciplines in a way that demonstrates the unities across the fields and recognizes their uniquely distinguishing characteristics. It presents hundreds of entries extensively reviewed for accuracy. Containing more than 70 percent new material, it also includes classic articles of historical or theoretical importance from prior editions. This book is also available in an online version. Visit www.informaworld.com for more information.

Catalog no. Y106448, ISBN: 978-0-415-87583-7 November 2010, 6-1/8 x 9-1/4, 384 pp., Soft Cover Suggested Price: $59.95 / £36.99 Available in eBook

Catalog no. DK9712, ISBN: 978-0-8493-9712-7 December 2009, 8-1/2 x 11, 5742 pp. Suggested Price: $3000.00 / £1911.00

Lean Human Resources

Textbook

Redesigning HR Processes for a Culture of Continuous Improvement

The Analysis of Time Series An Introduction, Sixth Edition

Cheryl M. Jekiel

Chris Chatfield

Flying Food Group, Chicago, Illinois, USA

University of Bath, UK Series: Chapman & Hall/CRC Texts in Statistical Science

Supplying managers and CEO’s with the means to maximize employee potential, the text begins by first showing them how to increase the improvement power of their HR departments. Jekiel, who has been implementing Lean initiatives out of HR offices for 20 years, defines the people-related approaches needed to alter cultural dynamics. She looks at why so many companies allow this waste to exist, how traditional HR has not been very effective in combating waste, and why today’s HR department should be seen as a partner delivering exceptional customer service to employees.

Now in its sixth edition, this bestselling text provides an exhaustive introduction to the theory and practice of time series analysis. It covers a wide range of topics, including ARIMA probability models, forecasting methods, spectral analysis, linear systems, state-space models, and the Kalman filter. It also addresses nonlinear, multivariate, and long-memory models. The sixth edition provides readers with online access to all of the data sets. Its polished presentation and broad coverage make this one of the best introductory texts on the subject.

Catalog no. K10663, ISBN: 978-1-4398-1306-5 September 2010, 7 x 10, 263 pp., Soft Cover Suggested Price: $39.95 / £25.99

Catalog no. C3170, ISBN: 978-1-58488-317-3 July 2003, 6-1/8 x 9-1/4, 352 pp., Soft Cover Suggested Price: $69.95 / £36.99

Available in eBook

Thinking for a Change Putting the TOC Thinking Processes to Use Lisa J. Scheinkopf SFSco, Phoenix, Arizona, USA The CRC Press Series on Constraints Management

A how-to manual on the use of the Theory of Constraints (TOC), this volume teaches readers how to accomplish their goals in spite of constraints. After an overview of TOC and the types of constraints that exist in any organization, the book covers the two foundational thinking methods on which the Thinking Processes are based. It explains how to resolve conflicts in a way that does not compromise either party. Readers can use this book as a field guide, learning the five processes as needed, based on their own particular issues. Catalog no. SL1019, ISBN: 978-1-57444-101-7 January 1999, 6 x 9, 272 pp. Suggested Price: $73.95 / £46.99 Available in eBook

Textbook

Applied Statistics for Business and Economics Robert M. Leekley Illinois Wesleyan University, Bloomington, USA

Designed for a one-semester course, this text provides a practical understanding of the value of statistics in the business world. It covers basic probability tools, Bayes’ theorem, sampling, estimation, and confidence intervals. It also discusses hypothesis testing for one and two samples, contingency tables, goodness-of-fit, analysis of variance, and population variances. The author develops the concepts behind the linear relationship between two numeric variables as well as the potentially nonlinear relationships among more than two variables. The final chapter introduces classical time-series analysis and how it applies to business and economics. Catalog no. K10296, ISBN: 978-1-4398-0568-8 March 2010, 7 x 10, 496 pp. Suggested Price: $79.95 / £49.99

For more information and a complete list of titles, visit us at www.crcpress.com

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Decision Options

Tomohiro Ando

The Art and Science of Making Decisions

Keio University, Kanagawa, Japan Statistics: A Series of Textbooks and Monographs

Gill Eapen

Along with many practical applications, this book presents an array of Bayesian inference and model selection procedures. It thoroughly explains the concepts, illustrates the derivations of various Bayesian model selection criteria through examples, and provides R code for implementation. The R code is available for download on the book’s website. The text also applies Bayesian model averaging to many problems and compares the different types of simulation-based Bayesian model selection criteria, including the numerical calculation of Bayes factors, the Bayesian predictive information criterion, and the deviance information criterion.

Through theory and case studies, this book details how uncertainty and flexibility can be evaluated to help companies making better investment decisions. It delivers an ideal balance of theory and practice in investment decision making, demonstrates how financial and real options are related, and describes the theoretical underpinnings of both. The author presents case studies from the life sciences, pharmaceuticals, commodities, energy, technology, manufacturing, and financial services. He also examines how organizations can achieve success using a holistic framework that integrates uncertainty and flexibility.

Catalog no. K11633, ISBN: 978-1-4398-3614-9 May 2010, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $89.95 / £63.99

Catalog no. C6820, ISBN: 978-1-4200-8682-9 June 2009, 6-1/8 x 9-1/4, 316 pp. Suggested Price: $82.95 / £52.99

Available in eBook

Textbook

Expansions and Asymptotics for Statistics

A Concise Introduction to Business Research Methods Concepts and Tools using SPSS D. Israel School of Business & Human Resources, Jharkhand State, India

Introductory in its approach, this text covers essential aspects of research methods. The author emphasizes experimental design, scale construction techniques, testing reliability and validity, as well as the application of univariate, bivariate, and multivariate tools in data analysis. Step-by-step details of the application of the SPSS, along with screenshots, are included to illustrate the application of tools to analyze and interpret research data. The book covers pre-, quasi-, true, and complex experimental design forms. Each chapter contains descriptive questions, multiple-choice questions, true/false statements, and exercises. Catalog no. K12814, ISBN: 978-1-4398-6109-7 May 2011, 6-1/8 x 9-1/4, 210 pp. Suggested Price: $79.95 / £49.99

Decision Options, LLC, Groton, Connecticut, USA

Christopher G. Small University of Waterloo, Ontario, Canada Series: Chapman & Hall/CRC Monographs on Statistics & Applied Probability

Supplying readers with a toolkit of analytical methods, this book shows how asymptotics, when coupled with numerical methods, facilitates a deeper understanding of probability and statistics techniques. It describes core ideas in statistical asymptotics; covers Laplace approximation, the saddle-point method, and summation of series. It includes vignettes of statisticians and mathematicians whose ideas have been instrumental in the development of the subject. The author supplements some topics with relevant Maple™ commands and provides a list of common series and products, enabling readers to expand an expression or simplify an expansion. Catalog no. C5904, ISBN: 978-1-58488-590-0 May 2010, 6-1/8 x 9-1/4, 357 pp. Suggested Price: $89.95 / £57.99

Math & Statistics for Business & Finance

Bayesian Model Selection and Statistical Modeling

Available in eBook

Financial Modelling with Jump Processes Second Edition Rama Cont

Data Management Using Stata A Practical Handbook Michael N. Mitchell UCLA Academic Technology Services Consulting Group, Los Angeles, California, USA

Using clear language and numerous examples, this book illustrates data management tasks that bridge the gap between raw data and statistical analysis. Rather than focus on clusters of commands, the author takes a modular approach that enables readers to quickly identify and implement the necessary task without having to access background information first. Each chapter presents a selfcontained lesson that illustrates a particular data management task via examples, such as creating data variables and automating error checking. The text explains how to avoid common pitfalls and provides strategic data management advice. Catalog no. N10304, ISBN: 978-1-59718-076-4 May 2010, 7.25 x 9.25, 387 pp., Soft Cover Suggested Price: $69.95 / £44.99

Columbia University, New York, USA

Peter Tankov Universite Paris VII, France Series: Chapman & Hall/CRC Financial Mathematics

Presenting a new chapter on credit risk modelling and new developments in econometrics, the latest edition of this bestselling reference provides an accessible overview of financials models based on jump processes used in risk management and option pricing. After presenting the necessary mathematics, it presents theoretical, numerical, and empirical issues. While the emphasis is on demystifying technical difficulties to better understand applications, mathematical results are presented in a rigorous manner that is accessible to readers with basic knowledge of the Black Scholes model. Concepts are illustrated through many numerical and empirical examples. Catalog no. C2191, ISBN: 978-1-4200-8219-7 June 2011, 6-1/8 x 9-1/4, 606 pp. Suggested Price: $89.95 / £57.99 Available in eBook

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Handbook of Empirical Economics and Finance Edited by

Aman Ullah University of California, Riverside, USA

David E. A. Giles

Math & Statistics for Business & Finance 28

Introduction to Credit Risk Modeling Second Edition

University of Victoria, British Columbia, Canada Statistics: A Series of Textbooks and Monographs

Christian Bluhm, Ludger Overbeck, & Christoph Wagner

Handbook of Empirical Economics and Finance explores the latest developments in the analysis and modeling of economic and financial data. Econometric experts discuss the growing research in economics and finance. Focusing on micro models, the first section describes the statistical issues involved in the analysis of econometric models. The book then illustrates time series models used in empirical macroeconomics and finance. The final section explores the types of panel data and spatial models that are growing in significance in analyzing complex economic behavior and policy evaluations.

While continuing to focus on common mathematical approaches to model credit portfolios, the second edition of this bestseller presents updates on model developments that have occurred since the publication of its predecessor. It contains a new section on multi-period models and discusses recent developments in structured credit. Along with worked-out examples and numerical results, this edition includes an expanded section on techniques for the generation of loss distributions as well as discussions on spectral risk measures, an axiomatic approach to capital allocation, and nonhomogeneous Markov chains.

Catalog no. C7035, ISBN: 978-1-4200-7035-4 December 2010, 6-1/8 x 9-1/4, 532 pp. Suggested Price: $149.95 / £95.00

Catalog no. C8992, ISBN: 978-1-58488-992-2 June 2010, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $79.95 / £49.99

Series: Chapman & Hall/CRC Financial Mathematics

Available in eBook

Hidden Markov Models for Time Series An Introduction Using R

An Introduction to Forecasting Time Series Using Stata

Walter Zucchini University of Gottingen, Germany

Iain L. MacDonald University of Cape Town, South Africa Series: Chapman & Hall/CRC Monographs on Statistics & Applied Probability

Illustrating the flexibility of HMMs as general-purpose models for time series data, this book presents an overview of HMMs for analyzing time series data, from continuous-valued, circular, and multivariate series to binary data, bounded and unbounded counts, and categorical observations. The authors explore applications in animal behavior, finance, epidemiology, climatology, and sociology. They discuss how to employ the freely available computing environment R to carry out computations for parameter estimation, model selection and checking, decoding, and forecasting. They also provide online access to all of the data sets analyzed in the text.

Robert Yaffee New York University, USA

An Introduction to Forecasting Time Series Using Stata explores forecasting times series with Stata 10. It presents theory, modeling, programming, and interpretation of the major time series models, along with interesting applications to business and risk analysis in finance. The book shows how to apply these techniques to real-life social science, economic, business, financial, and medical data, with many examples on the reporting and interpreting of the results. Catalog no. SZ0157, ISBN: 978-1-59718-015-3 January 2011, 8-1/2 x 11, Soft Cover Suggested Price: $79.95 / £53.99

Catalog no. C5734, ISBN: 978-1-58488-573-3 April 2009, 6 x 9, 288 pp. Suggested Price: $82.95 / £50.99 Available in eBook

Textbook

Textbook Theory and Practice

Introduction to General and Generalized Linear Models

Lixin Wu

Henrik Madsen & Poul Thyregod

University of Science & Technology, Kowloon, Hong Kong Series: Chapman & Hall/CRC Financial Mathematics

Technical University of Denmark, Lyngby Series: Chapman & Hall/CRC Texts in Statistical Science

This text portrays the theory of interest rate modeling as a three-dimensional object of finance, mathematics, and computation. It introduces all models with financial-economical justifications, develops options along the martingale approach, and handles option evaluations with precise numerical methods. Taking a top-down approach, the book explains how to build and use models. It includes exercises, real-world examples, and access to code, tables, and figures online. Taking a top-down approach, it presents a complete cycle of model construction and applications, showing readers how to build and use their own models.

Providing a flexible framework for data analysis and model building, this text focuses on the statistical methods and models that can help predict the expected value of an outcome, dependent, or response variable. It offers a sound introduction to general and generalized linear models using the popular and powerful likelihood techniques. The authors enable a clear comparison between general and generalized linear models and cover Gaussian-based hierarchical models and hierarchical generalized linear models. They illustrate the methods with real-world examples and use R throughout to solve the problems.

Catalog no. C0569, ISBN: 978-1-4200-9056-7 May 2009, 6-1/8 x 9-1/4, 353 pp. Suggested Price: $82.95 / £49.99

Catalog no. C9155, ISBN: 978-1-4200-9155-7 November 2010, 6-1/8 x 9-1/4, 316 pp. Suggested Price: $79.95 / £39.99

Interest Rate Modeling

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Christopher F. Baum Boston College, Chestnut Hill, Massachusetts, USA

Guiding readers from the basic elements of Stata to core econometric topics, this book describes the fundamental components needed to use Stata effectively. It covers the multiple linear regression model, linear and nonlinear Wald tests, constrained least-squares estimation, Lagrange multiplier tests, and hypothesis testing of nonnested models. The book examines indicator variables, interaction effects, weak instruments, underidentification, and generalized method-ofmoments estimation. The final chapters introduce panel-data analysis and discrete- and limited-dependent variables and the two appendices discuss how to import data into Stata and Stata programming. Catalog no. SZ0130, ISBN: 978-1-59718-013-9 August 2006, 341 pp., Soft Cover Suggested Price: $92.95 / £59.99

Textbook

Introduction to Probability and Statistics for Science, Engineering, and Finance Walter A. Rosenkrantz University of Massachusetts, Amherst, USA

Second Edition Gregory F. Lawler University of Chicago, Illinois, USA Series: Chapman & Hall/CRC Probability

Providing access to important fundamentals of stochastic processes, the second edition of this popular resource features material on stochastic integration, with expanded discussion of Girsanov transformation, an introduction to the Feynman-Kac formula, and an exposition on the Black-Scholes formula with applications from the field of mathematical finance. This edition also includes expanded topics such as Doob’s maximal inequality in the chapter on martingales and self similarity in the chapter on Brownian motion. It remains an ideal reference for professional mathematicians and statisticians as well as students. Catalog no. C651X, ISBN: 978-1-58488-651-8 May 2006, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $82.95 / £52.99

An Introduction to Survival Analysis Using Stata Third Edition Mario Cleves University of Arkansas for Medical Sciences, Little Rock, USA

William Gould, Roberto Gutierrez, & Yulia Marchenko StataCorp LP, College Station, Texas, USA

Integrating widely used concepts of financial engineering into traditional statistics courses, this textbook illustrates the role and scope of statistics and probability in various fields. Linking probability theory with statistical inference, it presents many application examples from engineering, computer performance analysis, public health, and finance. The book supplies technical details for the derivation of various theorems, including the famous Black–Scholes option pricing formula. It contains over 650 exercises and includes a CD-ROM with all of the data sets used in the book.

This updated third edition provides an understanding of the various approaches for analyzing time-to-event data. Although the book assumes knowledge of statistical principles, simple probability, and basic Stata, it takes a practical approach to the subject. This edition highlights new features of Stata 11, including competing-risks analysis and the treatment of missing values via multiple imputation. Other additions include new diagnostic measures after Cox regression, Stata’s new treatment of categorical variables and interactions, and a new syntax for obtaining prediction and diagnostics after Cox regression.

Catalog no. C8121, ISBN: 978-1-58488-812-3 July 2008, 7 x 10, 680 pp. Suggested Price: $92.95 / £53.99

Catalog no. N10331, ISBN: 978-1-59718-074-0 September 2010, 7 3/8 x 9 1/4, 412 pp., Soft Cover Suggested Price: $79.95 / £49.99

Introduction to Spatial Econometrics McCoy College of Business Administration, San Marcos, Texas,

Introduction to Time Series Modeling

Robert Kelley Pace

Genshiro Kitagawa

James LeSage Louisiana State University, Baton Rouge, USA Statistics: A Series of Textbooks and Monographs

Math & Statistics for Business & Finance

An Introduction to Modern Econometrics Using Stata

Introduction to Stochastic Processes

Institute of Statistical Mathematics, Tokyo, Japan Series: Chapman & Hall/CRC Monographs on Statistics & Applied Probability

Introduction to Spatial Econometrics presents a variety of regression methods for analyzing spatial data samples that violate the traditional assumption of independence between observations. It explores a range of alternative topics, including maximum likelihood and Bayesian estimation, various types of spatial regression specifications, and applied modeling situations involving different circumstances. The authors clarify the often-mystifying phenomenon of simultaneous spatial dependence. By presenting new methods, they help with the interpretation of spatial regression models. MATLAB® toolboxes useful for spatial econometric estimation are made available on the authors’ websites.

With a focus on the description, modeling, prediction, and signal extraction of times series, this book provides basic tools for analyzing time series that arise in real-world problems. It employs the state-space model as a generic tool for time series modeling and presents convenient recursive filtering and smoothing methods for the state-space models. The author takes a unified approach to model evaluation based on the entropy maximization principle advocated by Dr. Akaike. He also covers standard stationary time series models, nonstationary time series models, and simulation methods.

Catalog no. C6424, ISBN: 978-1-4200-6424-7 January 2009, 6-1/8 x 9-1/4, 374 pp. Suggested Price: $89.95 / £57.99

Catalog no. C9217, ISBN: 978-1-58488-921-2 April 2010, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $79.95 / £49.99

Available in eBook

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Linear Model Methodology Andre I. Khuri

Math & Statistics for Business & Finance

Professor Emeritus, Department of Statistics, University of Florida, Gainesville, USA

Ralf Korn, Elke Korn, & Gerald Kroisandt Series: Chapman & Hall/CRC Financial Mathematics

Supported by a large number of examples, this book provides a strong foundation in the theory of linear models. It encompasses a wide variety of topics in linear models that incorporate the classical approach and recent trends and modeling techniques. The author emphasizes the central role matrices have played in the modern development of linear models and presents a unified approach to modeling discrete and continuous response data. He also covers both balanced mixed-effects models and unbalanced linear models so that readers have a full understanding of how to analyze data under different modeling situations.

This book incorporates the application background of finance and insurance with the theory and applications of Monte Carlo methods. It presents recent methods and algorithms, including the multilevel Monte Carlo method, the statistical Romberg method, and the Heath–Platen estimator, as well as recent financial and actuarial models, such as the Cheyette and dynamic mortality models. The book enables readers to find the right algorithm for a desired application and illustrates complicated methods and algorithms with simple applications to provide an easy understanding of key properties.

Catalog no. C4819, ISBN: 978-1-58488-481-1 October 2009, 6-1/8 x 9-1/4, 562 pp. Suggested Price: $99.95 / £63.99

Catalog no. C7618, ISBN: 978-1-4200-7618-9 February 2010, 6-1/8 x 9-1/4, 484 pp. Suggested Price: $89.95 / £57.99

Available in eBook

Textbook

MATLAB® with Applications to Engineering, Physics and Finance David Baez-Lopez Universidad de las Américas, Puebla, Mexico

Monte Carlo Methods and Models in Finance and Insurance

This book explains how to perform complex mathematical tasks with MATLAB® programs. The author first describes simple functions such as differentiation, integration, and plotting. He then addresses advanced topics, including programming, producing executables, publishing results directly from MATLAB programs, and creating graphical user interfaces. The text presents examples of Simulink® for system modeling and simulation. It explores the use of MATLAB in digital signal processing, chemical and food engineering, astronomy, optics, and financial derivatives. MATLAB examples and programs can be downloaded from the book’s website. Catalog no. K10356, ISBN: 978-1-4398-0697-5 October 2009, 6-1/8 x 9-1/4, 426 pp. Suggested Price: $82.95 / £52.99

Microeconometrics Using Stata Revised Edition A. Colin Cameron University of California, Davis, USA

Principles of Uncertainty Joseph B. Kadane Carnegie Mellon University, Pittsburgh, Pennsylvania, USA Series: Chapman & Hall/CRC Texts in Statistical Science

Addressing what are sometimes thought of as two different subjects, this book presents statistics simply as an application of probability. It provides a comprehensive introduction to uncertainty principles and the theory of Bayesian statistics. Each chapter begins by introducing one new concept or assumption and then explores the consequences of that new assumption when added to those already made. Chapters end with a summary and exercises. Employing “just-intime mathematics,” the author introduces mathematical ideas just before they are applied to advance the main argument. Catalog no. K12848, ISBN: 978-1-4398-6161-5 June 2011, 7 x 10, 600 pp. Suggested Price: $89.95 / £57.99 Available in eBook

Textbook

Probability, Statistics, and Reliability for Engineers and Scientists Third Edition

Pravin K. Trivedi Indiana University, Bloomington, USA

Bilal M. Ayyub & Richard McCuen

Updated to reflect Stata 11, this revised edition offers a complete and up-to-date survey of microeconometric methods available in Stata. The authors employ the new margins command, emphasizing both marginal effects at the means and average marginal effects. They also replace the xi command with factor variables, which allow readers to specify indicator variables and interaction effects. Along with several new examples, this edition presents the new gmm command for generalized method of moments and nonlinear instrumental-variables estimation. The chapter on maximum likelihood estimation incorporates enhancements made to ml in Stata 11.

Emphasizing practical use, this bestselling textbook provides an introduction to the topics of probability, statistics, reliability, and risk methods. The third edition focuses on decision making under uncertainty, includes a more diversified presentation of applications from various engineering disciplines, and highlights simulation methods. With over 150 computational examples and more than 60 case study applications, this edition also contains more complex examples to demonstrate certain types of computations as well as additional problems and illustrations for better understanding. Data sets are available online.

Catalog no. N10276, ISBN: 978-1-59718-073-3 March 2010, 7-1/4 x 9-1/4, 706 pp., Soft Cover Suggested Price: $89.95 / £57.99

Catalog no. K10476, ISBN: 978-1-4398-0951-8 April 2011, 7 x 10, 568 pp. Suggested Price: $119.95 / £76.99

University of Maryland, College Park, USA

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Textbook

Modern Techniques and Applications Edward E. Qian, Ronald H. Hua, & Eric H. Sorensen PanAgora Asset Management, Boston, Massachusetts, USA Series: Chapman & Hall/CRC Financial Mathematics

This text reviews quantitative investment strategies and factors commonly used in practice, including value, momentum, and quality, accompanied by their academic origins. It presents advanced techniques and applications in return forecasting models, risk management, portfolio construction, and portfolio implementation that include examples such as optimal multi-factor models, contextual and nonlinear models, factor timing techniques, portfolio turnover control, Monte Carlo valuation of firm values, and optimal trading. In many cases, the book frames related problems in mathematical terms and illustrates mathematical concepts and solutions with numerical and empirical examples. Catalog no. C5580, ISBN: 978-1-58488-558-0 May 2007, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $88.95 / £56.99

Regression Modeling Methods, Theory, and Computation with SAS Michael Panik University of Hartford, Connecticut, USA

Requiring only basic knowledge of statistics and calculus, this comprehensive, accessible text provides an introduction to a diverse assortment of regression techniques using SAS to solve a wide variety of regression problems. The author fully documents the SAS programs and thoroughly explains the output produced by the programs. He explores the well-known methods of OLS and maximum likelihood regression before developing many alternative regression techniques, such as nonparametric, logistic, Bayesian, robust, fuzzy, random coefficients, spatial, polynomial, ridge, semiparametric, and more. The book also covers nonlinear and time series modeling. Catalog no. C1972, ISBN: 978-1-4200-9197-7 April 2009, 7 x 10, 830 pp. Suggested Price: $99.95 / £63.99 Available in eBook

Statistical Process Control for Real-World Applications William A. Levinson Levinson Productivity Systems, Wilkes-Barre, Pennsylvania, USA

Picking up where most texts usually leave off, this book equips readers to deal with non-normal applications scientifically and to explain the methodology to suppliers and customers. It shows how to handle uncooperative real-world processes that do not follow textbook assumptions. The text explains how to set realistic control limits and calculate meaningful process capability indices for non-normal applications. Highlighting the pitfalls of assuming normality for all processes, the book addresses multivariate systems, nested variation sources, as well as lognormal, gamma, and Weibull distributions. Catalog no. K11055, ISBN: 978-1-4398-2000-1 December 2010, 6-1/8 x 9-1/4, 272 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Textbook

Statistical Thinking in Business Second Edition J. A. John & D. Whitaker University of Waikato, Hamilton, New Zealand

D.G. Johnson

Math & Statistics for Business & Finance

Quantitative Equity Portfolio Management

University of Loughborough, Leicestershire, UK

Statistical Thinking in Business, Second Edition shows how statistics is important in all aspects of business. The authors take an interactive, scenariobased approach and use almost no mathematical formulas, opting to use Excel for the technical work. This edition includes a wealth of ancillary materials on the accompanying CD-ROM—including automatically-marked multiple-choice questions, answers to questions in the text, data sets, Excel experiments and demonstrations, an introduction to Excel, and the StiBstat Add-In for stem and leaf plots, box plots, distribution plots, control charts and summary statistics.

Catalog no. C4959, ISBN: 978-1-58488-495-8 August 2005, 7 x 10, 408 pp., Soft Cover Suggested Price: $74.95 / £37.99

Statistical Data Mining Using SAS Applications Second Edition George Fernandez University of Nevada, Reno, USA Series: Chapman & Hall/CRC Data Mining and Knowledge Discovery

Compatible with SAS version 9, SAS Enterprise Guide, and SAS Learning Edition, this resource describes statistical data mining concepts and methods and includes 13 user-friendly SAS macro applications for performing data mining tasks. Along with many new features in the SAS-specific macro applications, this second edition provides access to SAS macros directly from your desktop and offers the ability to create publication quality graphics. Each chapter emphasizes step-by-step instructions for using SAS macros and interpreting the results. Compiled data mining SAS macro files are available for download on the author’s website. Catalog no. K10535, ISBN: 978-1-4398-1075-0 June 2010, 6-1/8 x 9-1/4, 477 pp. Suggested Price: $89.95 / £57.99 Available in eBook

Textbook

Time Series Analysis Henrik Madsen Technical University of Denmark, Lyngby Series: Chapman & Hall/CRC Texts in Statistical Science

Helping readers understand the relationship between linear dynamic systems and linear stochastic processes, Time Series Analysis presents a thorough introduction to the methods for modeling linear stochastic systems. It links systems theory with time series theory and explores static and dynamic models to illustrate the differences between model types. The text examines ARMA and ARIMA processes, the autocovariance function, and the Kalman filter. It provides real-world examples from economics, physics, and engineering. It also includes exercises at the end of most chapters and access to web page with computer-based exercises. Catalog no. C5967, ISBN: 978-1-4200-5967-0 November 2007, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $89.95 / £56.99

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Math & Statistics for Business & Finance / Performance Measurement 32

Textbook

Time Series Modeling, Computation, and Inference University of California, Santa Cruz, USA

The Basics of Performance Measurement

Mike West

Second Edition

Duke University, Durham, North Carolina, USA Series: Chapman & Hall/CRC Texts in Statistical Science

Jerry L. Harbour

This text covers the areas of modern time series models and theory, including time and spectral domain and univariate and multivariate time series methods. It discusses recent techniques for modeling time series data, such as dynamic graphical models, SMC methods, and nonlinear/non-Gaussian dynamic models. Emphasizing model-based, computationally intensive analysis of structured time series, the authors present analyses of real time series data in numerous examples and case studies to illustrate the flexibility and impact of the models and methods. The text includes online access to data sets, R and MATLAB® code, and other resources.

While most executives understand that you can’t understand, manage, or improve what you don’t measure, it was Jerry Harbour who turned that adage into the science of performance measurement. Harbour provides a six-step method for developing a performance measurement system. He shows how to design performance measurement families and build hierarchies tailored to different levels. He covers collection and distribution, as well as performance measure displays. When you finish reading this book, you will be able to undertake measurement with new confidence.

Raquel Prado

Catalog no. C9336, ISBN: 978-1-4200-9336-0 May 2010, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $89.95 / £57.99

Methods for Estimation and Inference in Modern Econometrics

Battelle, Albuquerque, New Mexico, USA

Catalog no. K10132, ISBN: 978-1-4398-0249-6 June 2009, 6 x 9, 102 pp., Soft Cover Suggested Price: $15.95 / £10.99

Stanislav Anatolyev

Beyond the Balanced Scorecard

New Economic School, Moscow, Russia

Improving Business Intelligence with Analytics

Nikolay Gospodinov Concordia University, Montreal, Quebec, Canada

Mark Graham Brown Manhattan Beach, California, USA

This book covers important topics in econometrics. It discusses methods for efficient estimation in models defined by unconditional and conditional moment restrictions, inference in misspecified models, generalized empirical likelihood estimators, and alternative asymptotic approximations. The first chapter provides a general overview of established nonparametric and parametric approaches to estimation and conventional frameworks for statistical inference. The next several chapters focus on the estimation of models based on moment restrictions implied by economic theory. The final chapters cover nonconventional asymptotic tools that lead to improved finite-sample inference.

Most companies use some form of scorecard to measure performance; yet, research suggests that the typical scorecard is based on unsophisticated measurements, often resulting in misleading data. This volume details the right metrics for evaluating those aspects of performance. Through the text, mangers and quality control leaders can learn how to objectively measure customer relationships, employee satisfaction, external business environments, and supplier performance, as well as strategy and financials. This book demonstrates how to construct a performance index, offering example metrics of performance aspects that are difficult to measure.

Catalog no. K11735, ISBN: 978-1-4398-3824-2 May 2011, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $89.95 / £57.99

Catalog no. PP7346, ISBN: 978-1-56327-346-9 January 2007, 6 x 9, 240 pp. Suggested Price: $40.95 / £25.99

Available in eBook

Utility-Based Learning from Data Craig Friedman Standard & Poor’s, New York, USA

Third Edition

Sven Sandow Morgan Stanley, New York, USA The contents of this book are Dr. Sandow’s opinions and do not represent those Morgan Stanley.

This book discusses probability estimation methods via a coherent approach from the viewpoint of a decision maker who acts in an uncertain environment. This approach is motivated by the idea that probabilistic models are usually not learned for their own sake; rather, they are used to make decisions. By taking this point of view, the book sheds light on and generalizes some popular statistical learning approaches, connecting ideas from information theory, statistics, and finance. It strikes a balance between rigor and intuition, conveying the main ideas to as wide an audience as possible. Catalog no. C6226, ISBN: 978-1-58488-622-8 August 2010, 6-1/8 x 9-1/4, 417 pp. Suggested Price: $79.95 / £49.99 Available in eBook

MOST Work Measurement Systems Kjell B. Zandin H. B. Maynard and Company, Inc., Pittsburgh, Pennsylvania, USA Industrial Engineering: A Series of Reference Books and Textbooks

This book is an essential guide for those seeking MOST® certification and a great resource for anyone looking to enhance their marketability to prospective employers. This edition clarifies the working rules and data card format for BasicMOST®, MiniMOST®, and MaxiMOST®; presents a thorough description of the application of AdminMOST™, a version of BasicMOST for measuring administrative tasks in retail, banking, and service environments; and contains new photographs and illustrations. It is an excellent resource for practicing professionals and newcomers in the fields of industrial engineering and management. Catalog no. DK9535, ISBN: 978-0-8247-0953-2 December 2002, 6 x 9, 552 pp. Suggested Price: $98.95 / £62.99

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Personal Styles & Effective Performance David W. Merrill & Roger H. Reid

The 12 Pillars of Project Excellence A Lean Approach to Improving Project Results Adil F. Dalal

TRACOM Corporation, Denver, Colorado, USA

Pinnacle Processing Solutions, Cedar Park, Texas, USA

Tens of thousands of professionals have attended David W. Merrill’s acclaimed “Style Awareness Workshops” The goal: improvement of interpersonal effectiveness skills. Students preparing for business, management, or sales careers can also benefit from Merrill’s techniques. His approach emphasizes the interrelationships between behavior and social style-encouraging students to consider how their own actions influence responsiveness from others. Those actions tend to be rooted in one of four primary social styles: Analytical, Amiable, Driving, and Expressive-which readers are invited to compare and contrast with their own styles, as a starting point for potential improvement.

This workbook concentrates on the most basic tenet of Lean thinking, eliminating waste. To demonstrate why Lean is the best tool for project success, the author addresses gaps in current project management and provides corrective methods. The book defines the nine wastes found in project management and addresses them with Lean tools. The book also demonstrates how Lean can be improved through appliacation of project management principles. To aid the reader in understanding, the author includes examples, case studies, and group exercises that emphasize principles and concepts.

Catalog no. CH8992, ISBN: 978-0-8019-6899-0 January 1981, 6 x 9, 248 pp., Soft Cover Suggested Price: $40.95 / £25.99

Catalog no. K12221, ISBN: 978-1-4398-4912-5 June 2011, 8-1/2 x 11, 180 pp., Soft Cover Suggested Price: $49.95 / £31.99 Available in eBook

Textbook

Applied Cost Engineering The Pocket Guide to the Baldrige Award Criteria

Third Edition Forrest D. Clark & A.B. Lorenzoni Applied Project Management, Inc., USA

Fifteenth Edition, Five-Pack

Series: Cost Engineering

Mark Graham Brown The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This guide provides the answers to the questions most commonly asked about the award and the criteria. It also provides a brief explanation of each of the 18 items in the Baldrige criteria and lists the characteristics of organizations that excel in each of these 18 items.

This bestselling text offers comprehensive coverage of cost engineering, emphasizing capital projects and focusing on estimating and cost control. Maintaining and enhancing the style of presentation that made the previous editions so popular, this edition presents a cost-effective approach to estimating and controlling contingency, a new chapter on systems and computer applications, a new chapter on bulk material control, expanded coverage of the factors that affect estimate accuracy, an introduction to the concept of estimate and schedule classification, as well as additional end-of-text case studies.

Catalog no. K10729, ISBN: 978-1-4398-1423-9 April 2009, 5 x 7, 64 pp., Soft Cover Suggested Price: $35.95 / £21.99

Catalog no. DK5448, ISBN: 978-0-8247-9800-0 November 1996, 6 x 9, 440 pp. Suggested Price: $95.95 / £61.99

Manhattan Beach, California, USA

Baldrige Award Winning Quality—17th Edition How to Interpret the Baldrige Criteria for Performance Excellence

Best Practices in Business Technology Management Stephen J. Andriole

Edited by

Villanova University, Pennsylvania, USA

Mark Graham Brown

Written in a conversational tone, this book offers qualitative and quantitative methods, tools, and techniques for deploying and supporting all kinds of information technology. It identifies the range of technology decisions that managers make and the best practices that define good acquisition, deployment, and support decisions, all in an easy to absorb, conversational tone. The book covers the interrelated business technology alignment areas of business strategy as well as technology applications, architecture, infrastructure, support, acquisition, and organization. Each section ends with a summary of actionable best practices.

Manhattan Beach, California, USA

Now in its 17th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation’s leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 areas that comprise the seven major categories. It reveals what examiners look for in each area and provides powerful suggestions to achieve results. Catalog no. PP8014, ISBN: 978-1-4200-8014-8 April 2008, 8-1/2 x 11, 384 pp., Soft Cover Suggested Price: $52.95 / £33.99

Performance Measurement / Project Management

Textbook

Catalog no. AU6333, ISBN: 978-1-4200-6333-2 September 2008, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $75.95 / £47.99 Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Certified Function Point Specialist Examination Guide

Douglas Gransberg, Calin M. Popescu, & Richard Ryan

Project Management

David Garmus, Janet Russac, & Royce Edwards

Series: Civil and Environmental Engineering

Written by active members of the Counting Practices Committee and a past president of the IFPUG, this book provides a complete review of the rules and guidelines prescribed in version 4.3 of the Function Point Counting Practices Manual (CPM). It supplies a fundamental understanding of the IFPUG Functional Size Measurement method and includes tips on how to use the CPM manual during the exam. Complete with two sample exams, this is the ideal study guide for the CFPS examination. Following certification, this is a valuable reference for applying the IFPUG method for sizing proficient software design, development, and deployment.

Providing how-to information on equipment management, Construction Equipment Management for Engineers, Estimators, and Owners examines the estimation of equipment ownership and operating costs and the determination of economic life and replacement policy. Showing how to avoid common mistakes during project equipment selection, it explains how to maximize the profit of an equipment-intensive construction project by choosing the optimum mix of equipment and estimating equipment productivity. It demonstrates the types of calculations that allow both public and private equipment-owning organizations to determine an optimum equipment utilization plan for any project.

Catalog no. AU7637, ISBN: 978-1-4200-7637-0 July 2010, 8-1/2 x 11, 244 pp., Soft Cover Suggested Price: $44.95 / £28.99

Catalog no. DK037X, ISBN: 978-0-8493-4037-6 June 2006, 7 x 10, 568 pp. Suggested Price: $124.95 / £79.99

Available in eBook

The Complete Project Management Methodology and Toolkit

Construction Management

Gerard M. Hill

Construction Equipment Management for Engineers, Estimators, and Owners

Subcontractor Scopes of Work Jason G Smith Construction Analysis Planning, LLC, Santa Monica, California, USA

Principal, Hill Consulting Group, Woodbridge, Virginia, USA

Jimmie Hinze

Written by a highly regarded project management mentor, The Complete Project Management Methodology and Toolkit provides a business-relevant project management solution that can be readily applied in any industry, by both novice and experienced project managers. Aligned with common business practices, Gerard Hill’s method shows how to develop project plans, keep on schedule, manage budgets, maintain areas of responsibility, and evaluate a project’s progress from concept to completion. The text also offers insight for customizing the methodology to meet the unique needs of individual organizations.

University of Florida, Gainesville, USA

Catalog no. K10095, ISBN: 978-1-4398-0154-3 October 2009, 8-1/2 x 11, 420 pp. Suggested Price: $89.95 / £54.99 Available in eBook

Construction projects are usually completed through the efforts of several specialty contractors that enter into performance agreements with the prime contractor. Mistakes, whether made while bidding or when executing a construction project, can be costly for the facility owner, general contractor, and subcontractor. Focused on helping the project team avoid these mistakes and run their projects more efficiently, this book describes how a prime contractor can coordinate the efforts of subcontractors and address common problems that can occur during various stages. Catalog no. K10468, ISBN: 978-1-4398-0941-9 November 2009, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $144.95 / £92.00 Available in eBook

The Complete Project Management Office Handbook

COSMIC Function Points

Second Edition

Theory and Advanced Practices

Gerard M. Hill

Edited by

Principal, Hill Consulting Group, Woodbridge, Virginia, USA Series: ESI International Project Management

Reiner Dumke

The second edition of this bestselling handbook extends the concepts and considerations of modern project management into the realm of project management oversight, control, and support. Recognizing the need for a centralized organizational entity—the project management office (PMO)— to perform in this capacity, the book considers five stages of PMO along a competency continuum. This edition presents twenty functional models that can be used to guide deliberation and development of PMO operational capability. The text provides a starting point for readers to resolve their specific project management needs.

Alain Abran An overview of the COSMIC FFP functional size measurement method, this book describes theory and practice in the international software measurement community. It delineates the method’s history, its intentions, and its practical and scientific background. Covering essential aspects of the next generation of functional size measurement methods, the text explains how to evaluate and compare systems to improve software reuse and development. It elucidates the development of benchmarks that can be used in quality improvement and Six Sigma.

Catalog no. AU4680, ISBN: 978-1-4200-4680-9 August 2007, 6-1/8 x 9-1/4, 752 pp. Suggested Price: $89.95 / £57.99

Catalog no. K11991, ISBN: 978-1-4398-4486-1 February 2011, 6-1/8 x 9-1/4, 360 pp. Suggested Price: $79.95 / £49.99

Available in eBook

University of Magdeburg, Germany Universite du Quebec a Montreal, Canada

For more information and a complete list of titles, visit us at www.crcpress.com

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Theory, Architecture, and Methods

Essential Project Management Skills

Ronald E. Giachetti

Kerry R. Wills

Design of Enterprise Systems Florida International University, Miami, Florida

Southington, Connecticut, USA

Providing the knowledge and skills needed to lead enterprise engineering projects, this text describes a systematic methodology to design an enterprise system. It presents an enterprise architecture that has three views—process, information, and organization. The book includes methods to analyze and design each view and demonstrates how to integrate them to arrive at the overall enterprise design. The author includes an enterprise project template in MS Word and MS Excel, a business process analyzer in MS Excel, PowerPoint slides for each chapter, as well as solutions for the 200 problems presented in the book.

Not only do project managers have to be diligent in project planning and execution, they also need to have skills in persuasion, self-management, communication, and relationship management. This volume empowers project managers to master the skills necessary to succeed in the current environment. It examines current trends within the project landscape, describes the challenges created by these trends, and provides case studies that elucidate each trend and its impact. Offering techniques to help readers master the required skills, the book includes case studies that illustrate the proper use of the techniques.

Catalog no. K10955, ISBN: 978-1-4398-1823-7 January 2010, 7 x 10, 447 pp. Suggested Price: $99.95 / £63.99

Catalog no. K11341, ISBN: 978-1-4398-2716-1 May 2010, 6-1/8 x 9-1/4, 220 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Effective Communications for Project Management Ralph L. Kliem, PMP

Essentials of Engineering Leadership and Innovation

Senior Project Manager, Fortune 500 Firm; Author, & Speaker

Pamela McCauley-Bush & Lesia L. Crumpton-Young

This book examines elements of the communications process and describes the role the Project Management Information System (PMIS) has in helping project managers become better communicators. In addition to describing how personality effects communications, the book details the seven elements of effective communications: applying active and effective listening; preparing the communications and establishing an issues management process; drafting and publishing documentation; conducting meetings; giving effective presentations; developing and deploying a project website; and building a project war room. Each chapter contains examples and checklists that can be adapted to the reader’s environment.

The global economy, international engineering challenges, dismal economic climate and growing shortage of the world’s natural resources means that engineers must not only innovate and solve problems but be integral parts of the holistic process of developing and disseminating the outcomes of technology. Designed to prepare engineers for technical, project, and managerial success, this book discusses how to approach and apply engineering leadership principles from an engineering education perspective. It covers innovation, problem solving, issues of diversity and global work environments, supplemented with case studies.

Catalog no. AU6246, ISBN: 978-1-4200-6246-5 November 2007, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $79.95 / £50.99

Project Management

Textbook

University of Central Florida, Orlando, USA

Catalog no. K11060, ISBN: 978-1-4398-2011-7 June 2011, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Global Engineering Enterprise-Scale Agile Software Development James Schiel Artisan Software Consulting, Pennsylvania, USA Series: Applied Software Engineering

Design, Decision Making, and Communication Carlos Acosta Universidad de las Americas, Puebla, Mexico

V. Jorge Leon, Charles R. Conrad, & Cesar O. Malave Texas A&M University, College Station, USA Series: Industrial Innovation

Written for organizations attempting to convert their transitional development practices to agile, this book is organized to follow the typical progression. Drawing on his experience in transitioning a 1400 person organization to agile development, the author provides readers with the information and tools to consider potential outcomes and make the best choices for their particular situation. The content is based on the use of Scrum as an organizational framework and on XP practices used to define how software is written and tested. The book includes information regarding ISO 9001 quality development practices.

Written by a team of experts in industrial, mechanical, and manufacturing engineering, this book explains how to improve designs, decisions, and communications in an international working environment. The contents of the book reflect the authors’ multidisciplinary perspective and their experience in working on projects around the world. The book presents globalization as a prevalent phenomenon affecting the way companies operate and most engineering functions. It uses a case study format based on real industrial projects, ranging from design and supply chain to logistics problems and system improvement projects.

Catalog no. K10179, ISBN: 978-1-4398-0321-9 November 2009, 6-1/8 x 9-1/4, 382 pp. Suggested Price: $89.95 / £57.99

Catalog no. K10580, ISBN: 978-1-4398-1155-9 September 2009, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $92.95 / £58.99

Available in eBook

Available in eBook For more information and a complete list of titles, visit us at www.crcpress.com

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Green Project Management Richard Maltzman & David Shirley

Project Management

Offering the latest in green techniques and methods, this book is designed to help project managers maximize limited project resources and get the most out of a finite budget. It provides proven techniques and best practices in green project management, including risk and advantage assessments and the procurement of incentives such as grants, rebates, and tax credits. With illustrative case studies and insights from acknowledged leaders in green project management, this book is a crucial addition to any project manager’s library in this age of ecological awareness. Catalog no. K11466, ISBN: 978-1-4398-3001-7 August 2010, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Home Builder’s Guide to Continuous Improvement

Jessica Keyes New Art Technologies, Edgewater, New Jersey, USA

Business managers have long known the power of the Balanced Scorecard in executing corporate strategy. This volume shows project managers how to use this framework to meet strategic objectives. It supplies insight into the project management process and explains how to implement the balanced scorecard to measure and manage performance and projects. It investigates numerous sample scorecards, metrics, and techniques and includes a plethora of resources on the accompanying CD, including instructions for developing a measurement program, a full metrics guide, a sample project plan, and a set of project management fill-in forms. Catalog no. K11342, ISBN: 978-1-4398-2718-5 July 2010, 6-1/8 x 9-1/4, 447 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Schedule, Quality, Customer Satisfaction, Cost, and Safety Jack B. ReVelle ReVelle Solutions LLC, Santa Ana, California, USA

Derek N. Margetts Phoenix, Arizona, USA

Presenting well-known tools and techniques, this book provides helpful information on reducing cycle time duration and variation in order to improve quality and customer satisfaction, while minimizing costs and accidents. It offers examples based on the author’s experience working with builders and includes figures and graphs that enhance the text. The book uses simple language to provide a clear understanding of residential construction industry terminology and continuous improvement concepts and practices. No previous math background is required, making it suitable for all levels.

Implementing the Project Management Balanced Scorecard

Catalog no. 55070, ISBN: 978-1-4200-5507-8 December 2009, 6-1/8 x 9-1/4, 224 pp., Soft Cover Suggested Price: $82.95 / £52.99 Available in eBook

Implementing Program Management Templates and Forms Aligned with the Standard for Program Management, Second Edition (2008) Ginger Levin, PMP, PgMP Project Management Consultant, Lighthouse Point, Florida, USA

Allen R. Green, PMP, PgMP

Gain Agility, Create Value, and Achieve Success Joseph Raynus ShareDynamics, Inc., Lexington, Massachusetts, USA

With an abundance of improvement methodologies gaining momentum, many question where to begin. This book surveys and integrates quantitative improvement approaches—including Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card—to show you exactly where to begin. It presents a practical methodology that enables your organization to build a measurements framework with the ability to monitor events and also provides a feedback loop for analysis, goal, and strategy adjustments. Catalog no. AU7249, ISBN: 978-1-4200-7249-5 March 2011, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Textbook

Introduction to Manufacturing Processes and Materials Robert C. Creese

Huntsville, Alabama, USA

Written by two successful PgMPs, this work presents a step-by-step methodology for managing a program from initiation to closure. Mirroring PMI’s Standard for Program Management–Second Edition (2008), the book goes beyond the best practices listed in the Standard to provide detailed guidance for these practices, enabling program managers to successfully coordinate any program. The templates described can be customized as required through a CD-ROM included with this book. This package of ready-to-use documents, tools, forms, templates, and reports empowers readers to bring their programs to a successful finish. Catalog no. K10824, ISBN: 978-1-4398-1605-9 October 2009, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Improving Business Process Performance

Morgantown, West Virginia, USA Series: Manufacturing Engineering and Materials Processing

Among the first manufacturing books to examine time-based break-even analysis, this landmark text applies cost analysis to a variety of industrial processes, employing a problem-based approach to manufacturing procedures, materials, and management. An Introduction to Manufacturing Processes and Materials integrates analysis of material costs and process costs, yielding a realistic, effective approach to planning and executing efficient manufacturing schemes. It discusses tool engineering, particularly in terms of cost for press work, forming dies, casting patterns, process parameters, and feeds. Catalog no. DK5543, ISBN: 978-0-8247-9914-4 March 1999, 6 x 9, 416 pp. Suggested Price: $149.95 / £96.00

For more information and a complete list of titles, visit us at www.crcpress.com

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IT Release Management A Hands-on Guide

Managing Projects in Trouble Achieving Turnaround and Success

National Business Technology Manager, Toyota Financial Services, California, USA

Ralph L. Kliem, PMP

When implemented correctly, release management can help to ensure quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. Clearly illustrating the effective implementation of a release process, this hands-on guide examines the similarities and differences of release management and project management to clarify the distinctions between the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome, it details the principles of effective implementation— including what to implement, how to do it, and when to do it.

This step-by-step guide explains how to turn a project from potential failure to surefire success. It draws on the author’s 25 years of experience to offer readers the practical tools needed. Using checklists and diagrams, it explains how to recognize the symptoms of troubled projects—supplying proven techniques to address problems. Readers will learn how to revisit a project’s vision and how to develop a new one by identifying the possible options and choosing the most appropriate.

Catalog no. K10800, ISBN: 978-1-4398-1558-8 May 2010, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $69.95 / £44.99

Senior Project Manager, Fortune 500 Firm

Catalog no. K12412, ISBN: 978-1-4398-5246-0 April 2011, 6-1/8 x 9-1/4, 184 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Available in eBook

Leadership Principles for Project Success Thomas Juli Thomas Juli Empowerment Partners, Baden-Württemberg, Germany

Filled with samples, templates, and guidelines that readers can immediately use in their projects, this practical guide covers the five principles of effective project leadership and how they can be applied in daily project work. Based on experience in project management and the literature on leadership, project management, business, systems, and complexity theory, the five principles include building vision, nurturing collaboration, promoting performance, cultivating learning, and ensuring results. The book explains these principles in simple, nontechnical language and shows how they can set up, manage, and align projects for success. Catalog no. K11559, ISBN: 978-1-4398-3461-9 August 2010, 6-1/8 x 9-1/4, 284 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Project Management

Dave Howard

Managing Web Projects Edward B. Farkas Jackson Heights, New York, USA Series: ESI International Project Management

This step-by-step guide to managing web-based projects demystifies even the most daunting tasks. Using common sense tips and proven tools, international consultant Edward B. Farkas outlines a typical project lifecycle including project integration, scope and scope change, and work breakdown structures. He addresses concepts such as risk, time, human resources, communications, and quality management. Dozens of templates, schedules, checklists, and flow charts prepare you to become a project management professional, fully versed in and aligned with the nine knowledge areas and five processes codified by the Project Management Body of Knowledge (PMBOK®). Catalog no. K10273, ISBN: 978-1-4398-0495-7 October 2009, 6-1/8 x 9-1/4, 401 pp. Suggested Price: $61.95 / £39.99

Available in eBook

Textbook

Maintenance, Replacement, and Reliability Theory and Applications Andrew K.S. Jardine

Textbook

University of Toronto, Ontario, Canada

Modeling Software Behavior

Albert H.C. Tsang The Hong Kong Polytechnic University Series: Dekker Mechanical Engineering

A Craftsman’s Approach Paul C. Jorgensen Grand Valley State University, Allendale, Michigan, USA

Based on results of research in physical asset management, Maintenance, Replacement, and Reliability: Theory and Applications provides the necessary tools for making data-driven decisions. It offers a theoretical foundation on these tools and demonstrates applications with various case studies. The applications relate to such areas as food processing, petrochemical, military, mining, transportation, steel, and pharmaceutical industries. Ideal for classroom use, this text also features supplementary software that can be downloaded from the CRC Web site. These software packages include educational versions of OREST®, EXAKT®, PERDEC®, WeibullSoft, and Crew Size Simulators.

Based on a graduate course taught by the author, this textbook provides an indepth understanding of the expressive power of various models of system behavior. It details two fundamental types of requirements specification models: those that describe structure and those that describe behavior. Chapters emphasizing structure focus on entity/relation models, dataflow diagrams, hierarchy charts, class diagrams, and object diagrams as well as the interfaces among them. Sections highlighting behavior address decision tables, finite state machines, StateCharts, and Petri Nets. The capabilities and limitations of each model are also discussed.

Catalog no. DK9669, ISBN: 978-0-8493-3966-0 September 2005, 6 x 9, 350 pp. Suggested Price: $139.95 / £89.00

Catalog no. AU8075, ISBN: 978-1-4200-8075-9 July 2009, 6-1/8 x 9-1/4, 215 pp. Suggested Price: $89.95 / £57.99

For more information and a complete list of titles, visit us at www.crcpress.com

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Program Management Complexity Moving from Project Management to Project Leadership

A Competency Model

A Practical Guide to Leading Groups

J. LeRoy Ward

R. Camper Bull

Project Management Consultant, Lighthouse Point, Florida, USA ESI International, Arlington, Virginia, USA Series: ESI International Project Management

Series: Industrial Innovation

Project Management

For managers to truly excel into a position of leadership, they must increase efficiency and develop the soft skills necessary to inspire people to do more with less. Providing a series of practical and tested lessons, this book offers a clear and effective way of tactfully directing project managers. It gives real-world examples, survey materials including a high performing team questionnaire, and exercises in conflict resolution, conflict continuum, and team effectiveness. It also provides access to downloadable documents and a podcast that reinforce the material. Catalog no. K11303, ISBN: 978-1-4398-2667-6 April 2010, 6-1/8 x 9-1/4, 298 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Written by two of the first people to obtain the Program Management Professional (PgMP) certification, this book explores various competency models for program management. The book delineates a competency model that follows the framework of PMI’s model for project managers but is applied to program managers with performance and personal competencies. After an overview of the model, the text presents three separate questionnaires designed for organizations, existing program managers, and aspiring program managers, respectively, to assess their own development plans. Catalog no. K12335, ISBN: 978-1-4398-5111-1 February 2011, 6-1/8 x 9-1/4, 136 pp. Suggested Price: $69.95 / £44.99 Available in eBook

PMP Exam Practice Test and Study Guide, Eighth Edition Edited by

Project Execution

J. LeRoy Ward Ginger Levin

A Practical Approach to Industrial and Commercial Project Management

Project Management Consultant, Lighthouse Point, Florida, USA

Dr. Chitram Lutchman

ESI International, Arlington, Virginia, USA

This rigorous study guide provides 40 multiple-choice practice questions in each of nine knowledge areas and the professional and social responsibilities domain and a composite 200-question practice test that simulates the PMP® exam. This spiral bound text includes fully referenced answers keyed to the five project management process groups, a complete bibliography, and a study matrix to help readers key in on specific areas that require further study. Using the self examination and study tools in this book, readers can increase their chances of passing the PMP® certification exam the first time.

Ginger Levin

Catalog no. N10241, ISBN: 978-1-890367-52-7 November 2009, 8-1/2 x 11, Soft Cover Suggested Price: $59.95 / £38.99

Calgary, Alberta, Canada

Focusing on the project execution phase of a project, this book provides a practical approach for executing large industrial and commercial projects. The author identifies people, processes, and system readiness as key components of an overall process so that projects can be executed within budget and on schedule. He identifies strong leadership behaviors, stakeholder relations and management as key requirements for successful project execution. An easy to follow road map, the book discusses practical tools and processes which can be adapted for varying scales of projects and in many different industries. Catalog no. K11755, ISBN: 978-1-4398-3863-1 July 2010, 6-1/8 x 9-1/4, 252 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Textbook

Product Design for Manufacture and Assembly Second Edition, Revised and Expanded Geoffrey Boothroyd Boothroyd Dewhurst Inc., Wakefield, Rhode Island, USA

Peter Dewhurst & Winston A. Knight

Project Management for Healthcare

University of Rhode Island, Kingston, USA Series: Manufacturing Engineering and Materials Processing

David Shirley

Containing more than 300 equations and the extensive data necessary to estimate manufacturing and assembly cost during product design, benchmarking, and “should cost” analysis, Product Design for Manufacture and Assembly presents the tools needed to analyze injection molding, sheet metalworking, die-casting, powder metal processing costs, sand and investment casting, and hot forging. It includes discussions of the influence of the application of design for manufacture and assembly, material selection and economic ranking of processes, and the effect of reduced assembly difficulties on product quality.

This book explores project management from the perspective of the healthcare environment. It is organized into three sections corresponding to the three major phases of a project: planning, executing, and controlling. Dissecting each phase, it examines the influences of healthcare on each phase. The planning section covers the tools and techniques required to successfully plan a project. The executing section explains how to use the project plan to achieve budget, schedule, and quality objectives. The control section covers project changes, milestones, and metrics.

Catalog no. DK5645, ISBN: 978-0-8247-0584-8 September 2001, 6 x 9, 720 pp. Suggested Price: $177.95 / £117.00

Catalog no. K11028, ISBN: 978-1-4398-1953-1 April 2011, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $69.95 / £44.99

Available in eBook

Series: ESI International Project Management

For more information and a complete list of titles, visit us at www.crcpress.com

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Project Management Theory and Practice

The Project Manager’s Communication Toolkit

Gary L. Richardson

Shankar Jha

University of Houston, Texas, USA

Cognizant Technology Solutions, India

Following and expanding on PMI’s Project Management Body of Knowledge (PMBOK®), this classroom-tested text provides a complete overview of project management theory. It translates the abstract model vocabulary and processes from A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fourth Edition into accessible discussions. Filled with end-of-chapter questions, scheduling and budgeting problems, scoping projects, and sample worksheets illustrating various analytical tools and management decisions, the book is ideal for classroom use and essential reading for those seeking project management certification.

Describing the challenges and opportunities of communicating in a project environment, this detailed guide highlights the range of tools available to the project manager and instructs on their effective use and application. Written from a practical standpoint, this book provides the tools and best practices needed for successful communication management. It deals primarily with written communication, including plans, reports, guidelines, procedures, messages, and presentations. Using easy to understand language, this book highlights the various project communication tools available for use including email and PowerPoint®.

Catalog no. K10496, ISBN: 978-1-4398-0993-8 January 2010, 7 x 10, 578 pp. Suggested Price: $89.95 / £57.99

Project Management Tools and Techniques for Success Christine B. Tayntor Independent Consultant, Cheyenne, Wyoming, USA

Emphasizing the power of up-front planning techniques to prevent projects from imploding, this book explains the tools and concepts of Design for Six Sigma (DFSS). By adding a layer of statistical methods and tools to the front-end of a project, DFSS augments the standard Six Sigma process to ensure that a project fully meets the customers’ needs so that delays caused by new requirements and rework after implementation are either eliminated or substantially reduced. Detailed case studies demonstrate project management fundamentals and common pitfalls to translate concepts into practical applications. Catalog no. K10838, ISBN: 978-1-4398-1630-1 May 2010, 6-1/8 x 9-1/4, 290 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Catalog no. K10497, ISBN: 978-1-4398-0995-2 March 2010, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $59.95 / £38.99 Available in eBook

Quality Management in Construction Projects

Project Management

Textbook

Abdul Razzak Rumane Engineer, Consultant, SSH International Engineering Consultants, Kuwait Series: Industrial Innovation

Concise and easy to read, this reference presents information on how to approach quality assurance for construction projects. Containing quick reference tables and a wealth of figures, the book presents valuable quality-related data and guidelines, with coverage that spans from project inception through to issuance of a completion certificate. In addition to procedures and concepts, the author discusses a wide range of tools and techniques to address quality management, including Six Sigma, TRIZ, and Total Quality Management, as well as ISO 9000 and the ISO 14000 Environmental Management System. Catalog no. K11759, ISBN: 978-1-4398-3871-6 November 2010, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $89.95 / £57.99

Available in eBook

Textbook

Project Management

Scrum Project Management

Systems, Principles, and Applications

Kim H. Pries & Jon M. Quigley

Adedeji B. Badiru

Value Transformation LLC, Texas, USA

Air Force Institute of Technology, Dayton, Ohio, USA Series: Industrial Innovation

Presenting a modified version of the agile software development framework, this book introduces Scrum basics and explains how to apply this adaptive technique to manage a wide range of programs and complex projects. It provides proven planning methods for controlling project scope and ensuring your project stays on schedule. It also includes Scrum tracking methods to help your team maintain a focus on improving throughput and streamlining communications. Having successfully deployed and implemented Scrum across multiple companies and departments, the authors provide valuable insight into how they achieved their past successes.

As more and more organizations realize the benefits of project management, the need for training in this area increases. Covering all major phases, this textbook presents the tools and techniques used in each stage of project management from a pedagogical perspective. Using end-of-chapter exercises, software tools, case studies, and graphical representations to supplement concepts, the author presents complete coverage of a wide range of topics, including planning, organization, scheduling, resource allocation, control, systems engineering, economics, decision analysis, as well as Lean and Six Sigma techniques. Catalog no. 83198, ISBN: 978-1-4200-8319-4 June 2011, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $79.95 / £49.99

Catalog no. K11197, ISBN: 978-1-4398-2515-0 August 2010, 6-1/8 x 9-1/4, 198 pp. Suggested Price: $49.95 / £31.99 Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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STEP Project Management

Project Management / Sales, Marketing, & Service 40

Guide for Science, Technology, and Engineering Projects

System Synthesis

Adedeji B. Badiru

Product and Process Design

Air Force Institute of Technology, Dayton, Ohio, USA Series: Industrial Innovation

Jeffrey O. Grady

Presenting a step-by-step approach to managing projects in science, technology, and engineering, this volume uses the time-tested concepts of the Project Management Body of Knowledge (PMBOK®). The book combines managerial, organizational, and quantitative techniques into a logical sequence of project implementation steps, discussing the management of scope, time, cost, quality, human resources, communications, risk, and procurement. Using a compelling case study that profiles the errors leading to the 1986 Challenger disaster, the book examines how flaws in decision-making, failure to consider all factors, lack of communication, and inappropriate priorities can lead to catastrophe.

Based on the author’s 45 years of experience, this book examines the activities that must take place in the development of any system between the completion of the requirements work and the verification of work. The book provides insight into complex problems, focusing on the boundary conditions that exist between the knowledge domains of the specialized engineers populating a program and the product domains related to the product being developed by different teams on a program. It explores the role of the system engineer in design, material procurement, and manufacturing.

Catalog no. 72358, ISBN: 978-1-4200-7235-8 April 2009, 6-1/8 x 9-1/4, 421 pp. Suggested Price: $92.95 / £58.99

JOG System Engineering, Inc., San Diego, California, USA

Catalog no. K11032, ISBN: 978-1-4398-1961-6 May 2010, 6-1/8 x 9-1/4, 574 pp. Suggested Price: $119.95 / £76.99 Available in eBook

Available in eBook

The Strategic Project Office Second Edition

Transforming Organizations

J. Kent Crawford

Strategies and Methods

Founder & CEO, Project Management Solutions, Inc., Glen Mills, Pennsylvania, USA Series: PM Solutions Research

The second edition of this award-winning reference provides instructions for establishing and maturing a project management office (PMO). This concise and easy-to-read text covers the four primary areas of knowledge and practice regarding the PMO: governance and portfolio management, resource optimization, organizational change, and performance measurement. Winner of the 2001 David I. Cleland Project Management Literature Award, the first edition introduced the concept of PMO as a strategic resource. This edition adds reporting on cutting-edge research on the status and roles of today’s PMO, highlights best practices, and includes case studies of award-winning PMOs. Catalog no. K11727, ISBN: 978-1-4398-3812-9 September 2010, 6-1/8 x 9-1/4, 394 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Supply Chain Project Management Second Edition James B. Ayers

Timothy G. Kotnour University of Central Florida, Orlando, USA Series: Complex Systems Engineering and Management

Doing more with less is a common theme driving organizational transformations. So, how do you make this work? You need a framework and a roadmap for transforming organizations to a higher level of performance. This book supplies this framework—addressing the seven common questions related to an organizational transformation. Based on lessons learned during the Kennedy Space Center transformation, the book does not provide silver bullet methods, but rather an understanding of what did and did not work. It then explores how to apply that understanding to the transformation of virtually any organization. Catalog no. K10297, ISBN: 978-1-4398-0574-9 May 2009, 6-1/8 x 9-1/4, 163 pp. Suggested Price: $82.95 / £52.99 Available in eBook

The Art of Mastering Sales Management

CGR Management Consultants, Playa del Rey, California, USA

Thomas A. Cook

This updated guide explains how to implement project management best practices for continued improvement to the supply chain. James Ayers, an authority on supply chain implementation and management, offers unique perspectives, augmented by anecdotes garnered from years of experience. He covers SCM execution, highlights the challenges managers are likely to face, and offers multiple viewpoints and definitions from the supply chain and project management perspectives. The text also explains how to achieve companywide agreement for developing and directing strategies that will lower risk in undertaking difficult supply chain change.

Today’s corporations have changed their marketing processes to accommodate a world in which globalization, lower margins, and longer hours have become the norm. This book examines events that changed the art of selling and offers hands-on techniques for sales personnel and management. The focus is on setting sales strategies, providing exemplary leadership, and developing the skill sets to successfully manage team initiatives and corporate growth plans. From the best of circumstance to the worst, this text addresses all aspects of managing, handling, and addressing sales personnel issues.

Catalog no. AU3929, ISBN: 978-1-4200-8392-7 October 2009, 6-1/8 x 9-1/4, 430 pp. Suggested Price: $82.95 / £52.99

Catalog no. 90755, ISBN: 978-1-4200-9075-8 November 2009, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $61.95 / £39.99

Available in eBook

American River International, Melville, New York, USA

For more information and a complete list of titles, visit us at www.crcpress.com

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Data Mining for Design and Marketing Edited by

Textbook

Superior Customer Value in the New Economy

University of Tokyo, School of Engineering, Japan

Katsutoshi Yada Kansai University, Osaka, Japan Series: Chapman & Hall/CRC Data Mining and Knowledge Discovery

Through the techniques of data mining, this book demonstrates how to effectively design business processes and develop competitive products and services. It discusses how data mining can identify valuable consumer patterns. The book explores visualization tools based on the computational methods of data mining. Discourse analysis, chance discovery, knowledge discovery, formal concept analysis, and an adjacency matrix are just some of the novel approaches covered. The book explains how these methods can be applied to website design and personalized e-commerce support tools. Catalog no. C7019, ISBN: 978-1-4200-7019-4 January 2009, 6-1/8 x 9-1/4, 336 pp. Suggested Price: $92.95 / £58.99

William C. Johnson Art Weinstein Nova Southeastern University, Fort Lauderdale, Florida, USA

This bestselling textbook offers a blueprint for responding to customer demands and for creating the benchmarks common to world-class organizations. It delivers expert guidance on designing, implementing, and evaluating a CV strategy that benefits e-service and information-based organizations. Building upon concepts, cases, and in-chapter applications, the book addresses best practices, organizational responsiveness, market orientation, and the planning and strategy issues that result in high rates of customer satisfaction. The book concludes with 18 detailed examples of companies attempting to create customer value. Catalog no. SL3569, ISBN: 978-1-57444-356-1 May 2004, 6-1/8 x 9-1/4, 456 pp. Suggested Price: $67.95 / £42.99 Available in eBook

Available in eBook

21st Century Security and CPTED

Listening to the Voice of the Market How to Increase Market Share and Satisfy Current Customers R. Eric Reidenbach Market Value Solutions, Hattiesburg, Mississippi, USA

In this eye-opening book, Eric Reidenbach goes beyond the “voice of the customer” to introduce you to the “Voice of the Market.” Dr. Reidenbach teaches you how to identify and capture the Voice of the Market, and then use that data to make your organization market-focused. It is not about hijacking customers with one-time special pricing. Instead, it is about applying the proper tools and processes to move your organization from a production or sales orientation to a truly market-based focus. Catalog no. PP9330, ISBN: 978-1-4200-9330-8 December 2009, 6-1/8 x 9-1/4, 205 pp. Suggested Price: $57.95 / £36.99

Marketing IT Products and Services Jessica Keyes New Art Technologies, Edgewater, New Jersey, USA

Designing for Critical Infrastructure Protection and Crime Prevention Randall I. Atlas Atlas Safety and Security Design, Inc., Fort Lauderdale, Florida, USA

Offering an important answer to concerns about violence and terrorism, this book examines trends in the field of Crime Prevention through Environmental Design (CPTED). It includes contributions from top practitioners and addresses the application of CPTED to high-security environments, as well as public and private sector buildings. Facilitating understanding across fields, it serves as a practical guide for architects, security directors, law enforcement, Homeland Security professionals, and building and property managers, as well as criminal justice, architecture, and security students. Catalog no. AU6807, ISBN: 978-1-4200-6807-8 May 2008, 7 x 10, 560 pp. Suggested Price: $97.95 / £61.99

Sales, Marketing, & Service / Security Management

Concepts and Cases, Second Edition

Yukio Ohsawa

Available in eBook

Adaptive Security Management Architecture James S. Tiller Raleigh, North Carolina, USA

Helping IT managers and marketing managers get up to speed on what’s needed to develop effective marketing campaigns; this book focuses on the unique issues involved in the marketing of IT products and services. This one-stop resource provides everything needed to understand the roles, responsibilities, and management techniques essential for the development of successful strategies. It includes a CD-ROM with time-saving templates and forms—including customer and competitor analysis surveys, sample press releases, letters of agreement, demographic and target market worksheets, and cost benefit forms.

This volume enables security professionals to structure the best security program designed to meet the needs of their entire organization, taking into account the organization’s business goals and the surrounding controls, processes, and units. It explains how an organization can develop an adaptive security program closely aligned to business needs, making it an enabling force that helps the organization achieve its goals and objectives. The book presents the end product of a successful security management system—examining the finer points of how to accomplish it.

Catalog no. K10177, ISBN: 978-1-4398-0319-6 September 2009, 6-1/8 x 9-1/4, 336 pp. Suggested Price: $71.95 / £45.99

Catalog no. AU7052, ISBN: 978-0-8493-7052-6 November 2010, 6-1/8 x 9-1/4, 482 pp. Suggested Price: $79.95 / £49.99

Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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The Complete Guide for CPP® Examination Preparation James P. Muuss, CPP Reliant Protective Services Inc., Phoenix, Arizona, USA

Cyber Security Essentials

David Rabern, CPP

Edited by

Security Management

International Counterintelligence Services, Scottsdale, Arizona, USA

James Graham, Ryan Olsen, & Rick Howard

For those preparing for the Certified Protection Professional® program and designation, this text provides a thorough foundation of security concepts and practices. Besides imparting the information required to pass the CPP exam, it delivers insight into what taking the exam is like, and provides an appreciation for the work and knowledge needed to gain CPP certification. The book addresses security management, investigations, protection of sensitive information, substance abuse, physical security, personnel security, emergency planning, management of a guard force, legal aspects of security, and the role of a security professional as a liaison.

Demystifying the complexity often associated with information assurance, Cyber Security Essentials provides a clear understanding of the concepts behind prevalent threats, tactics, and procedures. A team of security professionals from VeriSign’s iDefense® Security Intelligence Services supply an extensive review of the computer security landscape. Explaining the theory behind the key issues impacting cyber security, the book includes coverage of attacker methods and motivations, exploitation trends, malicious code techniques, and the latest threat vectors.

Catalog no. 2896, ISBN: 978-0-8493-2896-1 June 2006, 6-1/8 x 9-1/4, 592 pp. Suggested Price: $89.95 / £56.69 Available in eBook

Complete Guide to Security and Privacy Metrics Measuring Regulatory Compliance, Operational Resilience, and ROI

Catalog no. K12343, ISBN: 978-1-4398-5123-4 December 2010, 6-1/8 x 9-1/4, 341 pp., Soft Cover Suggested Price: $69.95 / £44.99 Available in eBook

The Elements of Private Investigation An Introduction to the Law, Techniques, and Procedures Anthony Manley

Debra S. Herrmann

Wantagh, New York, USA

U.S. Nuclear Regulatory Commission, Washington, D.C., USA

Emphasizing legal and liability issues, this book provides a comprehensive introduction to the professional requirements, investigative techniques, and legal responsibilities of today’s private investigator. It covers best-practice investigative techniques, highlights the risks investigators are likely to encounter, and details what PIs can and cannot do in the eyes of the law. Providing quick and easy reference to the laws that affect the profession, the time-tested logic offered will help ensure that the evidence you collect will be admissible in court.

This book defines more than 900 metrics for measuring compliance, resiliency of security controls, and return on investment. It explains what needs to be measured, how to measure it, and how to tie security and privacy metrics to business goals and objectives. The metrics are scaled by information sensitivity, asset criticality, and risk; aligned to correspond with different lateral and hierarchical functions; designed with flexible measurement boundaries; and can be implemented individually or in combination. The text includes numerous examples and sample reports. Catalog no. AU5402, ISBN: 978-0-8493-5402-1 January 2007, 7 x 10, 848 pp. Suggested Price: $129.95 / £85.00 Available in eBook

Catalog no. K10791, ISBN: 978-1-4398-1542-7 October 2009, 6-1/8 x 9-1/4, 448 pp. Suggested Price: $82.95 / £52.99 Available in eBook

Encyclopedia of Information Assurance Four Volume Set Edited by

Rebecca Herold Rebecca Herold, LLC, Van Meter, Iowa, USA

Cyber Fraud Tactics, Techniques and Procedures Rick Howard Verisign iDefense Security Intelligence Services, Dulles, Virginia, USA

With millions lost each year, cyber crime has evolved from a minor nuisance to a major concern. This volume explores the state of threats present in the cyber fraud underground. It discusses phishing/pharming, trojans/toolkits, direct threats, and pump-and-dump scams. By examining the operations of the cyber criminal, the book provides perspective into the general incentives, risks, and behavioral patterns of the fraudsters. Armed with this information, organizations and individuals are better able to develop countermeasures and crafting tactics to disrupt the fraud underground and secure their systems. Catalog no. AU9127, ISBN: 978-1-4200-9127-4 April 2009, 7 x 10, 520 pp. Suggested Price: $79.95 / £52.99 Available in eBook

Marcus K. Rogers Purdue University, West Lafayette, Indiana, USA

Information Assurance (IA) professionals are charged with protecting the confidentiality, integrity, availability, and delivery of an entity’s data. The Encyclopedia of Information Assurance is a comprehensive, fully searchable collection of articles and references that cover the wide range of subjects found within the field. This four-volume set is a reliable resource that presents new methods, techniques, and strategies. The entries and illustrations address every meaningful topic in information assurance including risk management, privacy, legal and regulatory compliance, auditing, and digital forensics. This encyclopedia is also available in an online version that’s updated quarterly. Visit www.informaworld.com or e-mail e-reference@taylorandfrancis.com for more information. Catalog no. AU6620, ISBN: 978-1-4200-6620-3 December 2010, 8-1/2 x 11, 2000 pp. Suggested Price: $1195.00 / £765.00

For more information and a complete list of titles, visit us at www.crcpress.com

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The Executive MBA in Information Security

An Integrated Approach to Security in the Organization, Second Edition Jan Killmeyer

Hampton, Florida, USA

Tudor Engineering Management, Butler, Pennsylvania, USA

Supplying a complete overview of the concepts executives need to know, this book provides the tools needed to ensure your organization has an effective information security management program in place. It includes a ready-to use security framework for developing workable programs in any organization, and supplies tips for avoiding common pitfalls. Each section builds on the previous in a logical manner, allowing for quick and easy reference. The book’s straightforward manner allows readers to get up to speed on what it takes to develop an effective information security management program.

Exploring the evolution of information security, this book looks at the development of the field from infancy to a more mature and manageable state. It simplifies security by providing clear, organized methods and by guiding you to the most effective resources available. Building on the foundation of the first edition, this volume discusses three additional components: monitoring and detection, computer incident and emergency response, and disaster recovery and business continuity planning. Each chapter explains the component and details how it relates to the rest of the IS architecture.

Catalog no. K10501, ISBN: 978-1-4398-1007-1 October 2009, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $69.95 / £45.99

Catalog no. AU1549, ISBN: 978-0-8493-1549-7 January 2006, 6-1/8 x 9-1/4, 424 pp. Suggested Price: $89.95 / £56.69

Available in eBook

Information Security Management Handbook

FISMA Principles and Best Practices

Sixth Edition, Volume 4

Security Management

John J. Trinckes, Jr.

Information Security Architecture

Edited by

Beyond Compliance

Harold F. Tipton

Patrick D. Howard

HFT Associates, Villa Park, California, USA

Nuclear Regulatory Commission, Havre De Grace, Maryland, USA

Micki Krause Nozaki

In light of new legislation such as the Federal Information Security Management Act (FISMA), there is an increased need to measure the ability of government organizations and companies subject to these standards to protect information. This book provides practical guidelines for addressing FISMA compliance. It offers workable solutions for establishing and operating a security compliance program, including how to gain management support, design and staff a compliance capability, build organizational relationships, and integrate compliance into the system development life cycle. Catalog no. AU8291, ISBN: 978-1-4200-7829-9 March 2011, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Pacific Life Insurance Company, Newport Beach, California, USA

Updated annually, the Information Security Management Handbook is the single most comprehensive resource on information security and assurance. Reflecting the latest changes to information security and the CISSP® Common Body of Knowledge (CBK®), Volume 4 updates the benchmark Volume 1 with a wealth of new information on mobile device security, adaptive threat defense, Web 2.0, virtualization, data leakage, and governance. New material also addresses risk management, business continuity planning, disaster recovery planning, and cryptography. Catalog no. K11003, ISBN: 978-1-4398-1902-9 June 2010, 7 x 10, 529 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Global Information Warfare How Businesses, Governments, and Others Achieve Objectives and Attain Competitive Advantages Andy Jones, Gerald L. Kovacich, & Perry G. Luzwick Global Information Warfare provides a detailed look at global information warfare, where and how it is being waged by nation-states, groups, individuals, and businesses. It illustrates the relationships and interdependencies of business and national objectives, of companies and countries, and of the dependence of all of them on advances in technology. It sheds light on the weaknesses that these dependencies on advanced computing and information technologies create. It underscores how hostile countries, business competitors, terrorists, and others are waging Information Warfare against their adversaries from across the globe. Catalog no. AU1114, ISBN: 978-0-8493-1114-7 June 2002, 7 x 10, 688 pp., Soft Cover Suggested Price: $79.95 / £50.99 Available in eBook

Information Security Management Handbook 2010 CD-ROM Edition Edited by

Harold F. Tipton HFT Associates, Villa Park, California, USA

Micki Krause Nozaki Pacific Life Insurance Company, Newport Beach, California, USA

Containing the complete contents of every annual edition since 1997, the 2010 CD-ROM Edition is an authoritative resource that is linked, searchable by keyword, and organized under the CBK® domains. In addition to the complete contents of the 6,000 page set, the CD-ROM includes an extra volume’s worth of information—including chapters from other security and networking books that have never appeared in the print editions. Catalog no. K10967, ISBN: 978-1-4398-1841-1 July 2010, CD-ROM Suggested Price: $199.95 / £127.00

For more information and a complete list of titles, visit us at www.crcpress.com

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Information Security Management Metrics

Intelligent Network Video

A Definitive Guide to Effective Security Monitoring and Measurement

Understanding Modern Video Surveillance Systems

W. Krag Brotby, CISM

Fredrik Nilsson & Axis Communications Inc.

Security Management

Enterprise Security Architect, Thousand Oaks, California, USA

Chelmsford, Massachusetts, USA

Information Security Management Metrics offers a step-by-step approach to developing and implementing relevant security metrics that are essential for effective security management. With case studies and tools for monitoring specific items, this book offers practical guidance for implementing metrics across an entire organization, thereby improving budget and resource allocation, and reducing the possibility that unanticipated events will have catastrophic impacts. The book presents metrics that complement those used by IT managers, and demonstrates how to make adjustments to metrics without interrupting business processes.

Offering ready access to the security industry’s digital future, Intelligent Network Video is a complete reference for those involved with developing, implementing, and maintaining the surveillance systems. Pioneering expert Fredrik Nilsson explains how IP-based video surveillance systems provide better image quality, and a more scalable and flexible system at lower cost. A complete and practical reference for the field, this volume includes a comprehensive checklist for those designing a network video system, as well as a systems design tool on DVD.

Catalog no. AU5285, ISBN: 978-1-4200-5285-5 March 2009, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $79.95 / £52.99

Catalog no. AU6156, ISBN: 978-1-4200-6156-7 September 2008, 7 x 10, 416 pp. Suggested Price: $85.95 / £54.99 Available in eBook

Available in eBook

Intelligent Video Surveillance Systems and Technology Edited by

Information Security Risk Analysis

Yunqian Ma

Third Edition

Arizona State University, Tempe, USA

Thomas R. Peltier

Gang Qian

Authored by renowned security expert and certification instructor, Thomas Peltier, this authoritative reference provides readers with the knowledge and the skill-set to achieve an effective risk analysis assessment in a matter of days. Peltier demonstrates how to identify threats and determine if those threats pose a real risk. Supplemented with online access to user-friendly checklists, forms, questionnaires, sample assessments, and other tools, this work is a one-stop, howto resource for industry and academia professionals.

From the streets of London to subway stations in New York City, surveillance cameras are constantly collecting videos. The latest implementation of surveillance cameras calls for advanced video systems that can autonomously recognize people, detect movements, and identify targeted activities in real-time. In response to such demand, this book examines the fundamental principles of intelligent video surveillance systems. The text provides a complete look at the algorithmic design and system implementation for intelligent video surveillance. The authors cover computational principles, system implementation issues, and practical applications.

Catalog no. K11810, ISBN: 978-1-4398-3956-0 March 2010, 6-1/8 x 9-1/4, 456 pp. Suggested Price: $79.95 / £49.99

Catalog no. K10681, ISBN: 978-1-4398-1328-7 December 2009, 7 x 10, 590 pp. Suggested Price: $124.95 / £79.99

Available in eBook

Information Security Policies and Procedures A Practitioner’s Reference, Second Edition

Internet Searches for Vetting, Investigations, and Open-Source Intelligence

Thomas R. Peltier

Edward J. Appel

Thomas R. Peltier Associates, LLC, Wyandotte, Michigan, USA

iNameCheck LLC, Bethany Beach, Delaware, USA

This book illustrates how policies and procedures can support the efficient running of an organization. It points out how security documents and standards are key elements in the business process, but shouldn’t be undertaken just to satisfy an audit or security requirement. They should exist to support business objectives, as elements that aid in the execution of management policies. The authors explain how security policies support management directions and how to integrate information security into all business processes. The book examines Tier 1, Tier 2, and Tier 3 policies.

This book delineates a much-needed framework for the responsible use of the Internet for intelligence, investigation, vetting, and open-source information. It makes a compelling case for action and reviews relevant laws, regulations, and rulings as they pertain to Internet crimes, misbehaviors, and individual privacy. Exploring social media and aggregate information services, the author outlines the techniques and skills needed to leverage the capabilities of networked systems on the Internet and find critically important data to complete an up-to-date picture of people, employees, entities, and their activities.

Catalog no. AU1958, ISBN: 978-0-8493-1958-7 June 2004, 6-1/8 x 9-1/4, 408 pp. Suggested Price: $102.95 / £65.99

Catalog no. K11359, ISBN: 978-1-4398-2751-2 January 2011, 6-1/8 x 9-1/4, 318 pp. Suggested Price: $69.95 / £44.99

Available in eBook

Thomas R. Peltier Associates, Wyandotte, Michigan, USA

Honeywell International, Inc., Minnesota, USA

For more information and a complete list of titles, visit us at www.crcpress.com

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Loss Control Auditing

Introduction to Security and Risk Management Kathleen Sweet University of Maryland, College Park, USA

Written by an expert in general and aviation security, this book addresses major shifts in the security industry occurring over the past decade. It details the rise and history of private security, covering traditional and emerging considerations. It explores physical security controls, procedural and security management functions, and controls on the security of the enterprise. Other topics include business continuity, risk, crisis management, and emergency operations. This book contains key terms and end-of-chapter exercises. Aancillary material is available upon qualified course adoption. Catalog no. K11641, ISBN: 978-1-4398-3628-6 June 2011, 7 x 10, 480 pp. Suggested Price: $69.95 / £44.99

A Guide for Conducting Fire, Safety, and Security Audits E. Scott Dunlap Eastern Kentucky University, Richmond, USA Series: Occupational Safety & Health Guide

A comprehensive resource for those developing and executing a loss control audit program, this book approaches the material from three perspectives: workplace safety, physical security, and life safety and fire service. It examines core auditing issues that are faced by loss control professionals and provides insight on the implementation of an auditing program within organizations. It illustrates audit scoring methodologies and presents sample audit formats for reader understanding and future use. Catalog no. K11419, ISBN: 978-1-4398-2886-1 April 2011, 6-1/8 x 9-1/4, 252 pp., Soft Cover Suggested Price: $49.95 / £31.99 Available in eBook

Kidnap for Ransom

Managing an Information Security and Privacy Awareness and Training Program

Resolving the Unthinkable

Second Edition

Richard P. Wright

Rebecca Herold

Wright Security, Inc., Manassas, Virginia, USA

Rebecca Herold, LLC, Van Meter, Iowa, USA

This volume provides an understanding of the kidnapping phenomenon and associated issues involving the family and law enforcement. Based on actual case experiences, the author reveals the process from the moment of kidnapping to the victim’s safe return and the aftereffects of the experience. The text explains how to effectively plan and prepare for such an event and provides successful strategies for negotiation that maximize the probability of a positive resolution. The book offers additional chapters that profile typical kidnappers and examine how they plan their operations.

Named one of the Best Privacy Advisers in the World by Computerworld magazine and a Top 13 Influencer in IT Security by IT Security Magazine, Rebecca Herold explains what it takes to create an effective information security and privacy awareness training program. She details a proven framework for creating a training program that is compliant with applicable laws. She supplies case studies from a range of businesses and industries, as well as 250 awareness activities ideas and 42 helpful tips for trainers.

Catalog no. AU0075, ISBN: 978-1-4200-8007-0 January 2009, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $82.95 / £52.99

Catalog no. K10793, ISBN: 978-1-4398-1545-8 August 2010, 6-1/8 x 9-1/4, 568 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Lloyd’s MIU Handbook of Maritime Security

Security Management

Textbook

Managing Security Overseas Protecting Employees and Assets in Volatile Regions

Edited by

Scott Alan Ast

Rupert Herbert-Burns, Sam Bateman, & Peter Lehr

Security Professional, Olathe, Kansas, USA

Identifying and assessing the issues inherent in developing and implementing maritime security measures, this volume examines the new maritime security environment, including the different but complementary interests of the shipping industry and national regulatory agencies. The coverage includes analyses of the different threats to maritime security and how they are perceived by different actors in the maritime domain. The editors evaluate the international and national legal frameworks developed for specific sectors and the responses that different nations have given to these initiatives.

Written by a Certified Protection Professional, Certified Fraud Examiner, and FBI-recognized subject matter expert, this book details the recommended protocol for protecting people and assets in hostile global settings. Scott Alan Ast delves into the insight gleaned from 28 years of experience in international security management to supply readers with the understanding and tools to ensure business is conducted safely. The book identifies the threats that loom in international projects and walks readers through a framework for designing and implementing a safety and security program.

Catalog no. AU5480, ISBN: 978-1-4200-5480-4 September 2008, 7 x 10, 400 pp. Suggested Price: $97.95 / £61.99

Catalog no. K10256, ISBN: 978-1-4398-0467-4 August 2009, 6-1/8 x 9-1/4, 366 pp. Suggested Price: $82.95 / £52.99

Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Mobile Device Security A Comprehensive Guide to Securing Your Information in a Moving World

Port Security Management

Stephen Fried

Kenneth Christopher

Security Management

Pewaukee, Wisconsin, USA

Park University, Parkville, Missouri, USA

Explaining how mobile devices can create a backdoor to security threats, this book details actions that can be taken immediately to defend against these threats. It defines contemporary security threats to mobile devices, and takes readers through the policy, process, and technology decisions that must be made. Highlighting the risks inherent when mobilizing data, the text supplies a proven methodology for identifying, analyzing, and evaluating these risks. It examines the methods used to store and transport mobile data as it moves from place to place.

Focusing on organizational structure, risk and vulnerability analysis, and operations oversight, this book explores security management in the port facility environment. It provides a historical perspective on maritime and port security and contextualizes the management of risk assessment and the unique vulnerabilities found within the maritime and port sector. Balancing the needs of business and homeland safety, the book addresses the ground-level issues, tasks, and responsibilities that must be handled by the security manager in concert with the port director and law enforcement.

Catalog no. K11063, ISBN: 978-1-4398-2016-2 June 2010, 6-1/8 x 9-1/4, 302 pp. Suggested Price: $69.95 / £44.99

Catalog no. AU6892, ISBN: 978-1-4200-6892-4 March 2009, 7 x 10, 336 pp. Suggested Price: $92.95 / £58.99 Available in eBook

Official (ISC)2® Guide to the CISSP® CBK® Second Edition Edited by

Harold F. Tipton HFT Associates, Villa Park, California, USA Series: (ISC)2 Press

This officially sanctioned resource is the ideal study guide available for those seeking CISSP certification. Offering a compendium of information security topics, it is also an authoritative resource for those seeking to maintain or improve security measures. The book includes a CD-ROM with sample exams that provide the same number and types of questions with the same allotment of time as the actual exam. It even grades the exam, provides correct answers, and identifies areas where more study is needed.

Catalog no. K10480, ISBN: 978-1-4398-0959-4 December 2009, 6-1/8 x 9-1/4, 968 pp. Suggested Price: $69.95 / £45.99 Available in eBook

A Practical Guide to Security Assessments Sudhanshu Kairab Amper, Politziner, & Mattia, P.C., Parsippany, New Jersey, USA

Taking a process-focused approach, this volume presents a structured methodology for conducting assessments. The key element of the methodology is an understanding of business goals and processes, and how security measures are aligned with business risks. The guide also emphasizes that resulting security recommendations should be cost-effective and commensurate with the security risk. The methodology described serves as a foundation for building and maintaining an information security program. The book includes an Appendix that contains questionnaires that can be modified and used to conduct security assessments. Catalog no. AU1706, ISBN: 978-0-8493-1706-4 September 2004, 6-1/8 x 9-1/4, 520 pp. Suggested Price: $89.95 / £56.69 Available in eBook

Official (ISC)2® Guide to the ISSMP® CBK® Edited by

Harold F. Tipton HFT Associates, Villa Park, California, USA Series: (ISC)2 Press

The Official (ISC)2® Guide to the ISSMP® CBK® supplies an up-to-date overview of management topics related to information security. It provides for a more expanded enterprise model of security and management, one that delves into project management, risk management, and continuity planning. Preparing readers for certification and job readiness, the text promotes an understanding of the five ISSEP domains: Enterprise Security Management Practices, EnterpriseWide System Development Security, Law, Investigations, Forensics and Ethics, Overseeing Compliance of Operations Security, and Business Continuity and Disaster Recovery Planning. Catalog no. AU9443, ISBN: 978-1-4200-9443-5 February 2011, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Textbook

Private Security and the Investigative Process Third Edition Charles P. Nemeth Chair and Professor of Legal Studies, Homeland Security and Criminal Justice, California University of Pennsylvania, USA

Unveiling best practices and little-known trade secrets for private sector security investigations, the third edition of this popular text provides complete coverage of the investigative process. This updated edition covers emerging technology, revised legal and practical considerations for conducting interviews, and new information on case evaluation. Written by a recognized expert in security, criminal justice, ethics, and the law, it covers techniques that can be applied to fraud, insurance, private, corporate, and criminal investigations. It details the collection and preservation of evidence, the handling of witnesses, surveillance techniques, background investigations, and report writing. Catalog no. AU8569, ISBN: 978-1-4200-8569-3 February 2010, 7 x 10, 352 pp. Suggested Price: $69.95 / £44.99

For more information and a complete list of titles, visit us at www.crcpress.com

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A Handbook for Security and Law Enforcement Glenn McGovern

The Risk Management of Safety and Dependability

Santa Clara County District Attorney’s Office, Bureau of Investigation, San Jose, California, USA

Edited by

Identifying gaps in training often missed during basic officer training, this book introduces the field of protective services. It draws on the experience of a seasoned professional with over two decades of combined military, SWAT, and law enforcement training and field experience. The text examines issues specific to carrying out protective operations—including weapon use, vehicle modifications, training for the adversary, site surveys, counterintelligence concepts, and operation security. The text discusses the difference between overt and covert operations and offers methods of surveillance detection.

Companies can be held accountable through law when a gross failing in health and safety management has fatal consequences. In this volume, risk management, the organizational structure required, and the main factors needed for its successful execution are explored. It covers what risks must be managed as a legal requirement, how risk is quantified, and what methods can be used to reduce risk. It uses case histories of recent disasters to illustrate failures in risk management.

Catalog no. K12374, ISBN: 978-1-4398-5171-5 April 2011, 6-1/8 x 9-1/4, 208 pp. Suggested Price: $79.95 / £49.99

W. Wong

Catalog no. N10174, ISBN: 978-1-4398-2992-9 May 2010, 6 x 9, 312 pp. Suggested Price: $205.95 / £130.00

Available in eBook

Retail Security and Loss Prevention Solutions Alan Greggo Principle and Founder PROFITRx, Cincinnati, Ohio, USA

The Security Risk Assessment Handbook A Complete Guide for Performing Security Risk Assessments, Second Edition

Security Management

Protective Operations

Douglas J. Landoll

Millie Kresevich

Lantego, LLC, Austin, Texas, USA

Senior Manager Level Retail Executive, Cleveland, Ohio, USA

Facing security problems on many fronts, retail security practitioners must be well-versed on the cause and effect of each problem as they are often called on for answers to mitigate these issues and protect the profitability of their company. This book provides an understanding of the fast-paced world of retail loss prevention, the day-to-day challenges retailers face, and solutions for the threats facing this multifaceted business. It also explains how to successfully assemble a Loss Prevention department and program.

The Security Risk Assessment Handbook provides detailed insight into how to conduct an information security risk assessment. Designed for security professionals and their customers who want a more in-depth understanding of the risk assessment process, this volume contains real-world advice that promotes professional development. It also enables security consumers to better negotiate the scope and rigor of a security assessment, effectively interface with a security assessment team, deliver insightful comments on a draft report, and have a greater understanding of final report recommendations.

Catalog no. AU9006, ISBN: 978-1-4200-9006-2 December 2010, 6-1/8 x 9-1/4, 271 pp. Suggested Price: $79.95 / £49.99

Catalog no. K11138, ISBN: 978-1-4398-2148-0 January 2011, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $79.95 / £48.99

Available in eBook

Risk Analysis and Security Countermeasure Selection

Security Strategy

From Requirements to Reality

Thomas L. Norman, CPP/PSP/CSC

Bill Stackpole

Protection Partners International, Houston, Texas, USA and Beirut, Lebanon

Eric Oksendahl

Microsoft Corporation, Redmond, Washington, USA Port Orchard, Washington, USA

Explaining how to evaluate the appropriateness of countermeasures, from a costeffectiveness perspective, this book details the risk analysis process in language that’s easy to understand. It guides readers from basic principles to complex processes and evaluates DHS–approved risk assessment methods, including CARVER, API/NPRA, RAMCAP, and various Sandia methodologies. Using numerous case illustrations, the text explains the five core principles of the risk analysis lifecycle and includes an adaptable graphic risk analysis tool that is simple to use, can be applied in public or private industries, and works with all DHS– approved methods.

Clarifying the purpose and place of strategy in an information security program, this book explains how to select, develop, and deploy the security strategy best suited to your organization. It focuses on security strategy planning and execution to provide a comprehensive look at the structures and tools needed to build a security program that enables and enhances business processes. Divided into two parts, the first part considers business strategy and the second part details specific tactics that support the implementation of strategic planning initiatives, goals, and objectives.

Catalog no. AU7870, ISBN: 978-1-4200-7870-1 December 2009, 7 x 10, 422 pp. Suggested Price: $61.95 / £39.99

Catalog no. K11348, ISBN: 978-1-4398-2733-8 October 2010, 7 x 10, 346 pp., Soft Cover Suggested Price: $79.95 / £49.99

Available in eBook

Available in eBook For more information and a complete list of titles, visit us at www.crcpress.com

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Lean & Six Sigma Implementation - Administration & Service 48

Making the Numbers Count, Second Edition

Textbook

Security

The Accountant as Change Agent on the World-Class Team

An Introduction

Brian H. Maskell

Philip P. Purpura Florence-Darlington Technical College, South Carolina, USA

Brian Maskell Associates, Inc., Cherry Hill, New Jersey, USA

Philip P. Purpura, selected by Security Magazine as one of the Top 25 Most Influential People in the Security Industry, shares his decades of experience to provide basic theory and real-world methodologies that security practitioners can apply to scenarios they encounter. Utilizing real-world examples, each chapter begins with learning objectives and a list of key terms and ends with discussion questions, role-playing exercises, and links to relevant websites. The book offers readers a foundation for understanding and implementing best practices for security to protect people, assets, and organizations.

A delineation of the changes required for accounting, control, and measurement methods in Lean organizations, this book clarifies methods for innovative, proactive management accounting. It presents techniques for simplifying accounting systems so that they serve production, marketing, and engineering sectors with equal efficiency. Updated to include the principles, practices, and tools of Lean Accounting, the second edition uses the same polemical style that made the first edition so popular. It covers ABC, VAM, performance measurement, concurrent engineering, target costing, value engineering, and life cycle costing.

Catalog no. AU2839, ISBN: 978-1-4200-9283-7 October 2010, 7 x 10, 637 pp. Suggested Price: $69.95 / £44.99

Catalog no. PP0607, ISBN: 978-1-4200-9060-4 June 2009, 6 x 9, 243 pp. Suggested Price: $40.95 / £25.99

Practical Lean Accounting

Trust Betrayed Nicholas B. Takacs

A Proven System for Measuring and Managing the Lean Enterprise, Second Edition

Information Security, Operational Risk, and Insider Threat Management Business Systems, Northampton, Pennsylvania, USA

Lawrence P. Grasso

A comprehensive overview of insider threat management, this book adopts a systematic approach to assessing, monitoring, and mitigating security threats from insiders. Emphasizing the need for senior management awareness, training, and education, it includes a brief history of computer crime and hacking, analysis of significant insider threat types, legal and human resource implications, and practical strategies. Along with sample materials and templates in each chapter, it provides a glossary and references section to allow for further research into the concepts and theories presented in the book.

With a value stream approach at its core, Practical Lean Accounting demonstrates how to transform a traditional accounting system to support a company’s Lean initiative. The author defines the principles of Lean accounting and demonstrates ways to identify and eliminate wasteful transactions. He covers cell performance measurement, use of the box score, operational and financial planning, cost targeting, Lean accounting diagnostics, and value stream mapping. Designed as a hands-on manual, the book includes a CD with helpful forms and charts.

Catalog no. K10891, ISBN: 978-1-4398-1721-6 June 2011, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $69.95 / £44.99

Catalog no. K10889, ISBN: 978-1-4398-1716-2 June 2011, 7 x 10, Soft Cover Suggested Price: $59.95 / £38.99

Available in eBook

Vein Pattern Recognition A Privacy-Enhancing Biometric Chuck Wilson

Central Connecticut State University, New Britain, USA

Target Cost Management The Ladder to Global Survival and Success

Director, Identity Verification business practice, ii2P, Southlake, Texas, USA

Jim Rains

One of the most promising emerging technologies, vein pattern recognition (VPR) is more accurate than many other biometric methods, offers greater resistance to spoofing, and focuses on people. Exploring privacy issues and the general concept of personal identity, this book delves into real-world biometrics applications and discusses the emergence of this reliable but underutilized technology. The author, an industry veteran, presents the myriad applications of VPA technology and its current implementations—including its widespread use in the Japanese banking industry for accessing cardholder accounts.

With a proven track record for helping companies achieve critical cost reductions without sacrificing customer satisfaction, target costing provides managers and executives with the tools to survive and prosper in an increasingly competitive market—without raising prices on customers. Target Cost Management details the preliminary steps required for a company to institutionalize target costing and the two necessary ingredients of target costing—proper organizational structure and cost tables. It describes and illustrates the interrelationships of the major techniques, tools, and methodologies needed to achieve the ultimate success.

Catalog no. K11132, ISBN: 978-1-4398-2137-4 March 2010, 6-1/8 x 9-1/4, 307 pp. Suggested Price: $79.95 / £49.99

Catalog no. K11600, ISBN: 978-1-4398-3559-3 August 2010, 6 x 9, 229 pp. Suggested Price: $59.95 / £38.99

Available in eBook

Advanced Value Group, Goodyear, Arizona, USA

For more information and a complete list of titles, visit us at www.crcpress.com

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The Complete Lean Enterprise Value Stream Mapping for Administrative and Office Processes Beau Keyte Drew Locher

Lean Connections Making Information Flow Efficiently and Effectively Harris Lean Systems, Murrells Inlet, South Carolina, USA

Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research, Beau Keyte and Drew Locher’s The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, offers a stepby-step approach to applying Lean initiatives to the administrative and office environment. Written for leaders looking to improve production support activities within their order-to-cash value stream, this volume provides a valuable tool for applying value stream mapping (VSM) to non-production areas. It helps identify office wastes, establish performance metrics, and speed up administrative workflow, so as to improve office efficiency.

Dependable information flow is an absolute prerequisite to the successful implementation of Lean production principles. Offering a step-by-step approach, this book shows how to make certain that everyone gets the information they need, when they need it. The book starts by detailing ways to develop effective two-way information flow, from the end customer through materials control to the production floor. Next, it explains how to improve information flow on the production floor, and goes on to demonstrate practices that will facilitate the flow of information through the extended value stream.

Catalog no. PP7301, ISBN: 978-1-56327-301-8 July 2004, 8-1/2 x 11, 160 pp., Soft Cover Suggested Price: $51.95 / £32.99

Catalog no. PP7374, ISBN: 978-1-56327-374-2 June 2008, 8-1/2 x 11, 168 pp., Soft Cover Suggested Price: $48.95 / £30.99

Lean Higher Education

Far from the Factory Lean for the Information Age George Gonzalez-Rivas Anylogic America, Lebanon, New Jersey, USA

Linus Larsson Quest Group, Stockholm, Sweden

If you currently employ knowledge workers who do most of their work on computers or with computers, then this book is for you. Quite simply, this handbook is for any organization with a lot of Web DNA that wishes to cut costs, improve performance, and stay perpetually competitive. It is for change agents or managers within those organizations who work with information and want to leverage the latest crop of tool sets to deliver on the promise of Lean for the modern, information-rich office. Catalog no. PP9456, ISBN: 978-1-4200-9456-5 August 2010, 8-1/2 x 11, 325 pp., Soft Cover Suggested Price: $49.95 / £31.99 Available in eBook

Increasing the Value and Performance of University Processes William K. Balzer BGSU Firelands College, Huron, Ohio, USA

This book is designed to teach academic administrators how to apply Lean business principles to the successful running of their institutions. It returns education to the consumers it was designed to serve, the students. Applying voice of the customer concepts, it introduces educators to Lean tools, such as Value Stream Mapping. Reflecting concepts inherent in all Lean processes, it focuses on involving stakeholders and holding them accountable for the delivery of quality every step of the way, instilling pride and maximizing value and satisfaction for employees and customers alike. Catalog no. K10754, ISBN: 978-1-4398-1465-9 April 2010, 7 x 10, 312 pp., Soft Cover Suggested Price: $49.95 / £31.99

Lean Office and Service Simplified

Implementing and Sustaining Lean Improvements

Drew Locher

StrausForest Media, Seattle, Washington, USA

This book demonstrates how to efficiently translate and transition Lean manufacturing principles into any office. In this work, Carlos Venegas confirms that the competitive advantage will go to those who manage information most effectively and efficiently. It is not enough to be a Lean manufacturer - you need to be a Lean business. The author translates the language of Lean Manufacturing into the language of Lean Office Flow, bringing bits, bytes, and conversations into the concrete world of process improvement. Catalog no. PP7361, ISBN: 978-1-56327-361-2 October 2007, 7 x 10, 144 pp., Soft Cover Suggested Price: $37.95 / £24.99

Available in eBook

Flow in the Office Carlos Venegas

Administration & Service

Chris Harris & Rick Harris

Change Movement Associates, Mt. Laurel, New Jersey, USA

The Definitive How-To Guide Change Movement Associates, Mt. Laurel, New Jersey, USA

This reference breaks down key Lean concepts into their elementary components and describes them in the context of office and services. It describes value stream management, standard work, flow, and pull. Defining how-to methodologies in exhaustive depth, it breaks down key Lean concepts into their elementary components and describes them in the context of office and services. The text supplies implementation strategies on a function-by-function or department-bydepartment basis, and includes detailed examples throughout. Catalog no. K11073, ISBN: 978-1-4398-2031-5 January 2011, 7 x 10, 136 pp. Suggested Price: $39.95 / £25.99 Available in eBook

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Lean Six Sigma for the Office James William Martin

Lean Management

Iwao Kobayashi

Historically, the integration of manufacturing methodologies into the office environment has proven problematic. As a solution, Six Sigma guru James Martin presents proven modifications that can be properly deployed in offices, particularly those offices involved with global operations. Making use of kaizen and Six Sigma concepts, along with Lean manufacturing principles, Lean Six Sigma for the Office instructs managers on how they can improve operational efficiency and increase customer satisfaction. Utilizing tables and operational roadmaps, he demonstrates how simple and standardized processes can be adopted to improve efficiency.

Kobayashi is considered a genius by those who have adopted his reorganization strategies. Through this volume, he has helped many manufacturing companies integrate several of the best improvement methods into a coordinated system for drastic and continual improvement. This program provides the strategies necessary to achieve ambitious goals through a five-level scoring system. It provides criteria for the five-levels that will guide your company to world-class status. Two valuable case studies demonstrate effective use by both a Japanese company and an American manufacturer.

Catalog no. AU6879, ISBN: 978-1-4200-6879-5 October 2008, 6-1/8 x 9-1/4, 348 pp. Suggested Price: $54.95 / £34.99

Catalog no. PP7109, ISBN: 978-1-56327-109-0 November 1995, 7 x 10, 312 pp. Suggested Price: $61.95 / £39.99

Available in eBook

Manufacturing Intelligence

20 Keys to Workplace Improvement

Six Sigma Integration, Inc., Rehoboth, Massachusetts, USA

The A3 Workbook

The art of making factory data talk

Unlock Your Problem-Solving Mind

Michel Baudin

Daniel D. Matthews

MMTI, Palo Alto, California, USA

MEP NIST, Lexington, Kentucky, USA

Written as an aid in obtaining information to solve factory problems, this text explains how to work with the information systems staff to retrieve factory data from the multiple and often incompatible legacy systems they typically reside in. The author examines the three sources of information: direct observation of the situation; interviews with knowledgeable managers, engineers, or operators; and existing data. By presenting solutions for acquiring information, the book offers tips to make the tangle of obsolete and inconsistent legacy systems produce timely answers.

Facilitating participation and responsibility across an entire organization, this one-of-a-kind workbook takes readers step-by-step through the disciplined development of an A3 report, a single-sided piece of paper used by Lean companies to promote efficiency. The A3 provides all employees at all levels with a method to quickly identify a problem, analyze its root cause, select appropriate countermeasures, and communicate necessary actions to decision makers. The workbook includes worksheet templates that can be reproduced and used in future problem solving efforts.

Catalog no. K11368, ISBN: 978-1-4398-2773-4 June 2011, 6 x 9, 250 pp. Suggested Price: $59.95 / £38.99

Catalog no. K11572, ISBN: 978-1-4398-3489-3 October 2010, 8-1/2 x 11, 183 pp., Soft Cover Suggested Price: $49.95 / £31.99

Available in eBook

Value Stream Management for the Lean Office Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas Don Tapping MCS Media, Chelsea, Michigan, USA

Tom Shuker Lean Concepts, LLC, Grand Rapids, Michigan, USA

Extending their eight-step process to the realization of a Lean office, Tapping and Shuker use a customer service case study to illustrate the effectiveness of the value stream storyboard. This popular volume provides a proven system for implementing Lean principles in the office. In addition to providing a thorough overview of basic Lean concepts, it details methods for identifying the administrative activities in need of attention. To address these, it applies the eightstep process for removing waste and reorganizing workflow. The accompanying CD contains a Lean assessment tool, a storyboard template, charts, a team charter, and worksheets. Catalog no. PP7246, ISBN: 978-1-56327-246-2 February 2003, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $51.95 / £32.99

Andy & Me Crisis and Transformation on the Lean Journey, Second Edition Pascal Dennis Lean Productivity Network Suite, Toronto, Canada

In an era when auto companies are being propped up instead of profiting, many firms are revisiting this award winning fictionalized account and the very real lessons it teaches. The second edition of this entertaining parable, emphasizes practicality and a can do attitude in the face of all challenges, big and small. This edition adds study questions that highlight critical leadership lessons and includes corresponding notes that provide up-front guidance. The author is a Toyota veteran with two decades of professional experience as a consultant in Lean management and manufacturing. Catalog no. K11209, ISBN: 978-1-4398-2538-9 December 2010, 5 1/4 x 8, 216 pp., Soft Cover Suggested Price: $29.95 / £18.99 Available in eBook

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Meeting the Challenges of Sustainability Through Vigorous Learning Enterprises Robert W. Hall

Value Stream Management Eight Steps to Planning, Mapping, and Sustaining Lean Improvements

Indiana University, Indianapolis, USA

Don Tapping, Tom Luyster, & Tom Shuker

COMPRESSION: Meeting the Challenges of Sustainability Through Vigorous Learning Enterprises sounds a clarion. Global crises are squeezing us from all directions and with or without our participation, change will occur. To implement the sort of changes that will allow civilization to prevail rather than merely endure requires a resourcefulness and ingenuity beyond any the world has ever employed. In this volume, Doc Hall shows us how to learn to learn more effectively both as individuals and organizations, and in terms of processes. He invites us to rethink our perpetual devotion to old ideals and welcome the shift in thinking that must be our first and immediate step.

Value stream management simplifies the metrics and reporting required by management with the tools needed on the manufacturing floor. This volume stresses the importance of reaching beyond single-point kaizens to ensure a sustainable Lean implementation process. The central feature of this work is the value stream management storyboard, a tool representing an eight-step process for Lean implementation. The storyboard brings together people, tools, metrics, and reporting into one visual document. The book includes a CD with a Lean assessment tool, a storyboard template, charts, forms, and worksheets.

Catalog no. K10325, ISBN: 978-1-4398-0654-8 October 2009, 6 x 9, 280 pp. Suggested Price: $51.95 / £32.99

Creating a Lean Culture Tools to Sustain Lean Conversions, Second Edition David Mann David Mann Lean Consulting, Grand Rapids, Michigan, USA

The new edition of this Shingo Prize winning bestseller explains how to implement a Lean transformation that really works by developing a culture that builds success from the top down, as well as the bottom up. If you are a leader at any level in an organization undergoing or considering a Lean transformation, this book is a must read. Improved throughout, this new edition offers novel guidance on Lean management in discrete manufacturing, office, and process manufacturing environments, provides specifics on engaging executives through Gemba walks, and includes new case studies. Catalog no. K10570, ISBN: 978-1-4398-1141-2 March 2010, 7 x 10, 316 pp., Soft Cover Suggested Price: $39.95 / £25.99

Catalog no. PP7245, ISBN: 978-1-56327-245-5 May 2002, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $51.95 / £32.99

Lean Management

Compression

Feedback Toolkit 16 Tools for Better Communication in the Workplace, Second Edition Rick Maurer Maurer & Associates, Arlington, Virginia, USA

Written by a noted leadership and change management authority, this toolkit provides managers with critical guidelines on effective feedback for achieving improved performance. Based on best practices, it offers a six-step framework on the feedback process and presents tools for giving and receiving feedback in a variety of situations. This second edition addresses new developments that include key teachings on overcoming resistance to change, the role of performance appraisals using feedback as a mentoring tool, and modeling feedback on afteraction reports commonly used in military operations. Catalog no. K11899, ISBN: 978-1-4398-4093-1 January 2011, 6 x 9, 81 pp., Soft Cover Suggested Price: $16.95 / £10.99

Available in eBook

Four Practical Revolutions in Management Systems for Creating Unique Organizational Capability

A Culture of Rapid Improvement Creating and Sustaining an Engaged Workforce

Shoji Shiba & David Walden Productivity Press / The Center For Quality Improvement

This text is based on Ray Floyd’s four decades of industrial management experience, including more than 20 years at Exxon Mobil. He is the winner of a Shingo Prize and also holds the unique distinction of having led businesses from two different industries that were both recognized by IndustryWeek as being among the Best Plants in America. This work illustrates the application of the management tasks required to inspire and develop a culture of improvement.

Shiba and Walden, two of the most historically relevant and internationally respected pioneers on quality have revised their classic text on leading management systems. With updated methodologies and case studies, they provide an unparalleled study of management theory and business success. The authors’ approach to management goes beyond operations improvement to encourage the emergence of unique organizational capabilities. In this truly essential text, they present proven methods that enable dynamic implementation strategies, facilitate ongoing learning, and encourage continuous diffusion of evolving information and quality practices throughout an organization’s entire network.

Catalog no. PP7378, ISBN: 978-1-56327-378-0 April 2008, 6 x 9, 328 pp. Suggested Price: $42.95 / £27.99

Catalog no. PP7388, ISBN: 978-1-56327-388-9 July 2007, 6 x 9, 784 pp., Soft Cover Suggested Price: $73.95 / £46.99

Raymond C. Floyd Suncor, Calgary, Alberta, Canada

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Freedom from Command and Control Rethinking Management for Lean Service John Seddon

Developing Competitive Capabilities and Managing Profit Thomas L. Jackson Rona Consulting, Mercer Island, Washington,USA

Lean Management

Proving that top-down decision making within service-oriented businesses leads to managers who are detached from employees and daily operations, John Seddon demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena. Catalog no. PP7327, ISBN: 978-1-56327-327-8 August 2005, 6 x 9, 256 pp. Suggested Price: $51.95 / £32.99

The Future of Lean Sigma Thinking in a Changing Business Environment

Winner Of the 2007 Shingo Prize For Excellence In Manufacturing Research, this book facilitates an understanding of Hoshin Kanri as a grand design implemented through a system of team agreements. It defines an improved X-matrix that incorporates a scorecard for identifying improvement opportunities and converting them into bottom line results in terms that financial managers can support. Beyond theory, it demonstrates the mechanics of hoshin kanri to accelerate brand equity while initiating Lean manufacturing and Six Sigma improvements. The cccompanying CD containing forms, meeting agendas, and examples of X-matrices applicable to marketing, design engineering, and manufacturing. Catalog no. PP7342, ISBN: 978-1-56327-342-1 August 2006, 8-1/2 x 11, 224 pp., Soft Cover Suggested Price: $57.95 / £36.99

Innovative Lean Development

David Rogers

How to Create, Implement and Maintain a Learning Culture Using Fast Learning Cycles

Danercon Limited, Harrow, England, UK

Timothy Schipper & Mark Swets

Offering updated methods of Lean thinking, this text explores the potential of grafting newer concepts of production onto the solid foundations of Lean principles. The author begins by covering the basics of Six Sigma and the Toyota production system. He then moves on to recent advances in process understanding. Through analyzing changing attitudes within the system, the book addresses ways in which new products are developed using Lean thinking and gives examples on how e-commerce plays a role in the production. It also incorporates the green agenda into the concept of Lean thinking.

Hoshin Kanri for the Lean Enterprise

Catalog no. K12329, ISBN: 978-1-4398-5102-9 May 2011, 6 x 9, 216 pp. Suggested Price: $39.95 / £25.99 Available in eBook

A Guide to Lean Six Sigma Management Skills Howard S. Gitlow University of Miami, Coral Gables, Florida, USA

Authored by a well-respected Six Sigma Master Black Belt, this well-organized volume demonstrates the implementation of quality improvements into all areas of the workplace—from the shop floor through a company’s executive offices. Illustrating his points with a number of case studies, the author provides a compelling argument as to why Six Sigma should be the preferred approach. The book explains how to build an organization that encourages and values the input of quality teams—detailing the steps required to implement and maintain Lean initiatives. Catalog no. AU416X, ISBN: 978-1-4200-8416-0 June 2009, 6-1/8 x 9-1/4, 166 pp. Suggested Price: $45.95 / £29.99 Available in eBook

Internal Lean Consultant, Steelcase, Inc.

Authored by two experts in Lean, this manual shows how the Lean approach can be very effective with businesses that are innovation-based in terms of product development. The text acts as a template for starting and maintaining the Lean process. The authors focus on the six key areas necessary for dramatic development: innovation, rapid prototyping, knowledge capture, learning cycles, process stabilization, and Lean management standards. With explanations and examples, the book shows how to establish, promote, and maintain these principles in an organization in a way that allows creative thinking and practice to converge. Catalog no. PP2987, ISBN: 978-1-4200-9298-1 July 2009, 7 x 10, 200 pp., Soft Cover Suggested Price: $40.95 / £25.99

Inside the Mind of Toyota Management Principles for Enduring Growth Satoshi Hino Winner of the 2007 Shingo Prize For Excellence In Manufacturing Research, this book examines the fundamental thinking and management structures that underlie the creation of the famed Toyota Production system. It presents a fresh and detailed analysis of Toyota’s essential management system, where the goal is not simply to mimic Toyota’s formula, but to learn from it and surpass it. From the Translator’s Foreword: “This is not a cookbook and it is not ‘Toyota Lite.’ It deserves serious study, application and experimentation. Learn how Toyota thinks, Hino is telling us. Learn Toyota’s strengths, make them your own and then exceed them.” Catalog no. PP7300, ISBN: 978-1-56327-300-1 November 2005, 6 x 9, 352 pp. Suggested Price: $57.95 / £36.99

For more information and a complete list of titles, visit us at www.crcpress.com

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It’s About Time Rajan Suri

Leading the Lean Enterprise Transformation

Founding Director, Center for Quick Response Manufacturing, Madison, Wisconsin, USA

George Koenigsaecker

Presenting the developments in QRM since the publication of Rajan Suri’s landmark text, Quick Response Manufacturing, this book illustrates how QRM can not only reduce lead times but also improve quality, reduce operating costs, and enable companies to gain a substantial market share. It explains how factories in advanced nations can use QRM strategy to compete with manufacturers in low-wage countries and provides helpful pointers for QRM implementation, including accounting strategies, novel cost-justification approaches, and a stepwise process for implementation. It includes a CD with time-saving tips and tools.

At The Danaher Corporation, George Koenigsaecker led the Lean transformations of both the automotive and tool groups. He also led The Hon Company’s successful Lean conversion, which doubled productivity and tripled revenues, leading Industry Week to recognize HON on their list of the “World’s 100 Best Managed Firms.” Written to help executives in determining right from wrong during a Lean initiative, this lively work shows that Lean is more about an approach than it is about tools. It presents the successful strategies and case histories of several key American leaders who have been instrumental in bringing Lean to the forefront of various industries.

Catalog no. K10299, ISBN: 978-1-4398-0595-4 March 2010, 6-1/8 x 9-1/4, 228 pp. Suggested Price: $39.95 / £25.99 Available in eBook

The Kaizen Event Planner

Achieving Rapid Improvement in Office, Service, and Technical Environments Karen Martin Karen Martin & Associates, San Diego, California, USA

Mike Osterling Osterling Consultants, La Mesa, California, USA

This practical how-to guide guides readers through the ins and outs of planning and executing Kaizen Events in non-manufacturing settings and conducting post-event follow-up. The authors provide methods and tools to help build a motivated workforce and lay a foundation for continuous improvement. Readers will learn how to effectively scope the activity, engage the right people, and facilitate events with measureable results. The clear, concise presentation allows beginners and experienced practitioners to venture into non-manufacturing environments with comfort and ease. The accompanying CD provides access to a number of Excel-based tools. Catalog no. PP7351, ISBN: 978-1-56327-351-3 October 2007, 8-1/2 x 11, 240 pp., Soft Cover Suggested Price: $57.95 / £36.99

Kaizen for the Shop Floor A Zero-Waste Environment with Process Automation

Simpler Consulting, Inc., Ottumwa, Iowa, USA

Catalog no. PP7382, ISBN: 978-1-56327-382-7 May 2009, 6 x 9, 162 pp. Suggested Price: $40.95 / £25.99

Lean Culture for the Construction Industry

Lean Management

The Competitive Advantage of Quick Response Manufacturing

Building Responsible and Committed Project Teams Gary Santorella Interactive Consulting, Providence, Rhode Island, USA

This reference is among the first to address the direct application of Lean initiatives to the construction industry. It addresses people issues in terms of productivity and waste by applying behavioral psychology principles at a tactical level. The author expands the notion of ethics beyond the simple litmus test of right and wrong so team leaders can adopt proper professional and diplomatic attitudes and behaviors toward the implementation of Lean improvements. Stories and practical examples are included to better aid construction professionals in relating to and applying principles. Catalog no. K11583, ISBN: 978-1-4398-3508-1 December 2010, 6 x 9, 267 pp. Suggested Price: $59.95 / £38.99

Available in eBook

Lean for the Process Industries Dealing with Complexity

Productivity Press Development Team

Peter L. King

Kaizen events are opportunities to make focused changes in the workplace. Kaizen for the Shopfloor takes readers through the steps for conducting a well planned, well implemented, and well documented kaizen event. It distills the complexities of jumpstarting Lean processes into an easily accessible format for the frontline employees who make Lean possible. The Shopfloor Series books make practical information accessible to everyone by presenting major concepts and tools in simple, clear language and at a reading level that has been adjusted for operators by skilled instructional designers.

Drawing on 40 years of experience at one of the world’s largest chemical and materials manufacturers, Peter King provides the first Lean resource written explicitly for the process industries. Focusing on where the needs of the process industry differ from those of parts assembly manufacturing, he discusses the eight wastes described in Lean literature, looking at how they manifest themselves in process operations. He explains how to adapt value stream mapping for process operations and how to identify and eliminate the root causes of bottlenecks.

Catalog no. PP7272, ISBN: 978-1-56327-272-1 February 2002, 7 x 10, 112 pp., Soft Cover Suggested Price: $29.95 / £18.99

Catalog no. PP7851, ISBN: 978-1-4200-7851-0 May 2009, 6 x 9, 358 pp. Suggested Price: $51.95 / £32.99

Lean Dynamics LLC, Newark, Delaware, USA

For more information and a complete list of titles, visit us at www.crcpress.com

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Textbook

Lean Production for Competitive Advantage

Lean Management

Lean Project Delivery and Integrated Practices

John Nicholas Loyola University Department of Operations, Chicago, Illinois, USA

Florida International University, Miami, USA Series: Industrial Innovation

Based on three decades of teaching experience, this volume introduces the Lean philosophy and illustrates its application with real-world case studies. From fundamental concepts to integrated planning and control, the text provides a complete introduction to Lean production. Coverage includes small batch production, setup reduction, pull production, preventive maintenance, standard operations, as well as synchronizing and scheduling Lean operations. Designed for those with a basic foundation in production and operations management, the text provides a thorough understanding of the fundamental principles of Lean.

Written by Lincoln H. Forbes and Syed M. Ahmed, both highly regarded for leadership and innovation, this book offers Lean tools and strategies for the management of people and processes in the construction industry. It focuses on Lean construction methodologies, such as The Last Planner® System, The Lean Project Delivery System™, and Integrated Project Delivery™. The text presents process improvement approaches such as TQM and Six Sigma, demonstrating how these methods can improve projects in traditional environments and support Lean methods.

Catalog no. K11112, ISBN: 978-1-4398-2096-4 July 2010, 7 x 10, 527 pp. Suggested Price: $79.95 / £48.99

Catalog no. 6312X, ISBN: 978-1-4200-6312-7 October 2010, 7 x 10, 524 pp. Suggested Price: $129.95 / £82.00

Lincoln H. Forbes & Syed M. Ahmed

Available in eBook

Mr. Lean Buys and Transforms a Manufacturing Company

Lean Safety Transforming your Safety Culture with Lean Management Robert Hafey

The True Story of Profitably Growing an Organization with Lean Principles Greg Lane Low Volume Lean, Stockton, California, USA

Homer Glen, Illinois, USA

Modern Construction

A Comprehensive Guide to Lean Methodologies and Management Practices

Taking lessons learned from Lean and applying them to the building of a worldclass safety-first organization, this book is based on 30 years of experience with successful implementation of continuous improvement. Focusing on the power of Lean to improve safety, it shows how Lean and safety are linked, and that the achievement of one is often dependent upon achievement of the other. The text focuses on cultural change, leadership, improvement methodologies, investigations designed to get at root causes, and the standards and metrics required to maintain a fluid approach to safety. Catalog no. K10844, ISBN: 978-1-4398-1642-4 December 2009, 7 x 10, 186 pp., Soft Cover Suggested Price: $40.95 / £25.99

Manufacturing Strategy How to Formulate and Implement a Winning Plan, Second Edition John Miltenburg McMaster University, Ontario, Canada

This second edition of a bestseller expands its focus in the areas of international manufacturing, competitive strategy, and manufacturing programs. It offers a sensible and systematic method to: evaluate domestic and foreign factories and international manufacturing, and plan the appropriate manufacturing strategy to be first in the market. This gives managers a common language for dealing with manufacturing problems at both strategic and operational levels. It improves communication between manufacturing managers and those outside manufacturing. Catalog no. PP7317, ISBN: 978-1-56327-317-9 March 2005, 8-1/2 x 11, 448 pp. Suggested Price: $73.95 / £46.99

This is the true story of how, armed with only Lean improvement methodologies, a specially trained Toyota Lean expert purchased a business he knew nothing about, applied Lean techniques, and succeeded in doubling sales and increasing profitability before selling the thriving business. The author recounts his successes and failures, introduces his key employees and their struggles with change, and provides motivation and simple ideas for those looking to improve their businesses. He captures key points highlighted in text boxes and includes photos and examples of Lean tools at work. Catalog no. K10777, ISBN: 978-1-4398-1516-8 December 2009, 6 x 9, 296 pp. Suggested Price: $40.95 / £25.99

New Horizons in Standardized Work Techniques for Manufacturing and Business Process Improvement Timothy D. Martin & Jeffrey T. Bell Understanding the thinking behind standardized work is essential to realizing its benefits. This all-inclusive guide to applying standardized work principles to virtually any process includes an array of examples that demonstrate how the concepts can be applied in a variety of industries. In a step-by-step format, the book discusses the relationship of the work period of takt time—expressed in the short-cycle, long-cycle, and non-cyclic applications. It also considers parallel work steps, takt boards, the three main worker interface levels in job designs, and their applications. Catalog no. K11891, ISBN: 978-1-4398-4080-1 January 2011, 7 x 10, 176 pp., Soft Cover Suggested Price: $49.95 / £31.99 Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Stories from My Sensei

A Companywide Approach to Reducing Lead Times

Two Decades of Lessons Learned Implementing Toyota-Style Systems

Rajan Suri

Steve Hoeft

Founding Director, Center for Quick Response Manufacturing, Madison, Wisconsin, USA

Toyota Production System Coach, Altarum Institute, Ann Arbor, Michigan, USA

Developed by the author, Quick Response Manufacturing (QRM) is an expansion of time-based competition, aimed at a single target with the goal of reducing lead times. The key difference between QRM and other time-based programs is that QRM covers an entire organization. Providing guidelines for establishing a QRM enterprise, this volume builds upon kaizen, TQM, and TPM to help organizations streamline all functions of their operation. It shows how to quickly introduce products along with ways to rethink materials and production management.

In this unique volume, the author, a Toyota-trained expert, employs memorable stories from his own learning experiences to teach Toyota Production System principles. Organized according to the “Toyota House” model of Lean, the stories provide a framework for understanding. Each story is complemented by questions that encourage the reader to reflect on how each principle applies in their own business, process, or life. Each chapter includes a more detailed description of the tools and principles in the respective part of the house model. This compelling and sometimes humorous book helps bring the Toyota system to life.

Catalog no. PP7201, ISBN: 978-1-56327-201-1 June 1998, 6 x 9, 576 pp. Suggested Price: $61.95 / £39.99

Catalog no. K10850, ISBN: 978-1-4398-1654-7 September 2009, 6 x 9, 180 pp. Suggested Price: $30.95 / £19.99

Simple Excellence Organizing and Aligning the Management Team in a Lean Transformation

Lean Management

Quick Response Manufacturing

A Study of the Toyota Production System

Adam Zak & Bill Waddell

From an Industrial Engineering Viewpoint

Charting a course of simplification through the complexity associated with managing performance improvement initiatives, this book explains what value streams are and how to use them to structure your business to align everyone with the things that matter most. It boils constraint management down to its practical terms and lays out an approach to accounting that enables everyone to spend money where it adds value and stop spending it where it doesn’t. Written by authorities with extensive experience helping organizations achieve Lean transformations, it includes case studies of organizations recognized for operational excellence.

The green book that started it all, this is first book on JIT in English from the engineer’s viewpoint. When Omark Industries bought 500 copies and studied it, it became the US pioneer in JIT. This book provides Dr. Shingo’s classic industrial engineering rationale for implementing process-based improvements in manufacturing. He explains the basic mechanisms of the Toyota production system, examines production as a functional network of processes and operations, and discusses the organization-wide mechanism necessary to make JIT possible in any manufacturing plant.

Catalog no. K11744, ISBN: 978-1-4398-3845-7 November 2010, 6 x 9, 155 pp. Suggested Price: $39.95 / £25.99

Catalog no. PP9917, ISBN: 978-0-915299-17-1 October 1989, 6 x 9, 304 pp. Suggested Price: $61.95 / £39.99

Shigeo Shingo

Available in eBook

Staying Lean

Today and Tomorrow

Thriving, Not Just Surviving Peter Hines, Pauline Found, Gary Griffiths, & Richard Harrison

Commemorative Edition of Ford’s 1926 Classic

Originally designed as a self-published report, which was awarded a 2009 Shingo Prize, this book draws on the experience of a multi-national company that has successfully implemented Lean in its manufacturing and commercial areas. Based on a model of sustainable change, the text addresses the elements of successful Lean management that are often difficult to emulate as well as the more visible features of process management and Lean techniques.

Time has not diminished the progressiveness of Henry Ford’s business philosophy, or his profound influence on industry. The modern printing of Today and Tomorrow features an introduction by James J. Padilla, Group Vice President, Ford North America. It includes photos illustrating the processes and facilities Ford covers in the text. Taiichi Ohno acknowledged that a key stimulus to JIT was his close reading of this book. Today, these ideas are re-emerging to revitalize American industry in new ways.

Catalog no. K11258, ISBN: 978-1-4398-2617-1 January 2011, 7 x 10, 278 pp., Soft Cover Suggested Price: $39.95 / £25.99 Available in eBook

Henry Ford

Catalog no. PP9936, ISBN: 978-0-915299-36-2 December 2002, 6 x 9, 288 pp. Suggested Price: $40.95 / £25.99

For more information and a complete list of titles, visit us at www.crcpress.com

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Toyota Kaizen Methods

Lean Management / Product Development

Six Steps to Improvement

A Critical Component of Toyota’s PDCA Management System

Isao Kato

Durward K. Sobek II.

TMI, Aichi, Japan

University of Montana, Bozemont, USA

Art Smalley

Art of Lean, Huntington Beach, California, USA

This workbook documents and outlines the actual kaizen practices taught within the Toyota Motor Corporation to develop leadership skills and personal responsibility close to the manufacturing floor. By explaining in full context the six basic kaizen principles that govern Toyota, the authors enable readers to improve their own skills and those of their employees making full use of the kaizen approach. The text examines simple analytic methods for work elements, time, motion, production lead-time, machine losses, and standardized work.

The A3 report has proven to be a key tool in Toyota’s successful move toward organizational efficiency. The power of the A3 report, however, derives not from the report itself, but rather from the development of the dynamic culture required for the implementation of an A3 system. Winner of a 2009 Shingo Research and Professional Publication Prize, this manual highlights the deep learning and professional development that occurs in the A3 process. The authors show that the report is an especially effective tool when implemented in conjunction with a PDCA-based management philosophy.

Catalog no. K11748, ISBN: 978-1-4398-3853-2 October 2010, 8-1/2 x 11, 156 pp., Soft Cover Suggested Price: $49.95 / £31.99 Available in eBook

Catalog no. PP7360, ISBN: 978-1-56327-360-5 March 2008, 6 x 9, 184 pp. Suggested Price: $42.95 / £27.99

What Works for GE May Not Work for You Using Human Systems Dynamics to Build a Culture of Process Improvement

Toyota Production System Beyond Large-Scale Production Taiichi Ohno

Understanding A3 Thinking

In this classic text, Taiichi Ohno—inventor of the Toyota Production System and Lean manufacturing—shares the genius that sets him apart as one of the most disciplined and creative thinkers of our time. Combining his candid insights with a rigorous analysis of Toyota’s attempts at Lean production, Ohno’s book explains how Lean principles can improve any production-oriented endeaver. A historical and philosophical description of just-in-time and Lean manufacturing, this work is a must read for those seeking to improve efficiency through the elimination of waste. Catalog no. PP9914, ISBN: 978-0-915299-14-0 March 1988, 6 x 9, 176 pp. Suggested Price: $51.95 / £32.99

Lawrence Solow 3-D Change, Inc., Westampton, New Jersey, USA

Brenda Fake O-2 Optimizing Organizations, San Diego, California, USA

Focusing on Lean Enterprise, Six Sigma, and Human Systems Dynamics, this guide provides new tools for managing and sustaining process improvement in today’s complex non-linear environments. With more than 50 combined years of change management and process improvement consulting experience, the authors help readers apply new, relevant theory to their own management practices. They offer valuable insights for creating dynamic organizational change and describe the impact of both linear and adaptive approaches to process improvement. Case studies reveal ways to avoid common mistakes and demonstrate how to integrate new processes with current efforts. Catalog no. K11248, ISBN: 978-1-4398-2599-0 May 2010, 6 x 9, 206 pp. Suggested Price: $39.95 / £25.99 Available in eBook

Creating a Lean R&D System

TWI Case Studies Standard Work, Continuous Improvement, and Teamwork Donald A. Dinero Round Pond Consulting, Rochester, New York, USA

Lean Principles and Approaches for Pharmaceutical and Research-Based Organizations Terence M. Barnhart Pfizer Global Research and Development, New London, Connecticut, USA

Formatted as a collection of case studies, this book describes what activities decision-makers must accomplish to successfully incorporate Training Within Industry into the business culture effectively. It covers key points and important steps, developing an inquisitive attitude, engaging continual improvement, analysis of a problem, and building personnel relationships. These concepts in Lean are proven requirements for a company’s long-term survival. The book includes guidelines for making business decisions as well as numerous case studies readers will use to apply the guidelines previously learned.

Using the example of Pfizer, Terence Barnhart demonstrates that Lean implementation is not strictly for manufacturing. He explains that it can just as effectively be implemented in an R&D organization. The book demonstrates why the Lean approach is appropriate for R&D and explains how success is contingent on merging Lean principles with the cultural virtues inherent in R&D. It shows how R&D organizations should employ a middle-out systemic approach that immediately engages all the stakeholders involved.

Catalog no. K12063, ISBN: 978-1-4398-4610-0 April 2011, 7 x 10, 80 pp., Soft Cover Suggested Price: $39.95 / £24.99

Catalog no. K10063, ISBN: 978-1-4398-0078-2 June 2011, 6 x 9, 200 pp. Suggested Price: $49.95 / £31.99

Available in eBook

Available in eBook For more information and a complete list of titles, visit us at www.crcpress.com

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A Tale of Two Systems

Practical Lean Techniques for Building to Demand

Lean and Agile Software Development for Business Leaders

Kevin J. Duggan

Michael K. Levine

Duggan Associates, North Kingstown, Rhode Island, USA

Wells Fargo Home Mortgage, Minneapolis, Minnesota, USA

When faced with complex or unique situations, companies often retreat from Lean principles to fall back on previous practices. In this primer, Kevin Duggan describes the Lean techniques that can be used when faced with difficult situations such as high product mix, scheduling problems, and unstable customer demand. The author illustrates a step-by-step approach with a case study based on actual experience. He goes beyond basic value stream mapping to show how to create future states in the real manufacturing world of multiple products, varying cycle times, and changing demand. An attached CD provides spreadsheets to help divide products into families and calculate resource needs.

This book reviews two fictional systems development projects. One that proves to be an abject and expensive failure, while the other succeeds in creating a major new revenue stream and solving important customer needs. Contrasting the methods employed in a traditional, process-centric ‘waterfall’ approach, with a Lean and agile-inspired approach, this book provides business leaders with a tangible understanding of why Lean thinking is so well-suited to contemporary environments requiring flexibility, speed, and the input of specialized knowledge.

Catalog no. PP7280, ISBN: 978-1-56327-280-6 November 2002, 8-1/2 x 11, 224 pp., Soft Cover Suggested Price: $61.95 / £39.99

Mapping the Total Value Stream A Comprehensive Guide for Production and Transactional Processes Mark A. Nash

Catalog no. K10217, ISBN: 978-1-4398-0389-9 June 2009, 6 x 9, 344 pp. Suggested Price: $51.95 / £32.99

The Toyota Product Development System Integrating People, Process, and Technology

Argent Global Services, Oklahoma City, Oklahoma, USA

James Morgan & Jeffrey K. Liker

Sheila R. Poling While other books focus on either production process Value Stream Mapping (VSM) or transactional process mapping, this work details both. It teaches readers the techniques that are commonly applicable, and explains areas of difference, so mappers will be able to adapt to whatever situations arise. Extending the lessons originally put forward in Value Stream Management for the Lean Office, this work goes beyond theory. Among other practical considerations, it expands the concept of availability, discussing employees as well as equipment availability in transactional processes.

In The Toyota Product Development System: Integrating People, Process, and Technology, James Morgan and Jeffrey Liker compare and contrast the world-class product development process of Toyota with that of a U.S. competitor. They use extensive examples from both of the competitors to demonstrate value stream mapping as an extraordinarily powerful tool for continuous improvement. Through examples and case studies, this book illustrates specific techniques and proven practices for dealing with challenges associated with product development, such as synchronizing multiple disciplines, multiple function workload leveling, compound process variation, effective technology integration, and knowledge management.

Catalog no. PP7359, ISBN: 978-1-56327-359-9 June 2008, 8-1/2 x 11, 296 pp., Soft Cover Suggested Price: $48.95 / £30.99

Catalog no. PP7282, ISBN: 978-1-56327-282-0 March 2006, 6 x 9, 400 pp. Suggested Price: $45.95 / £29.99

Pinnacle Partners, Inc., Oak Ridge, Tennessee, USA

Product Development

Creating Mixed Model Value Streams

Value Stream Mapping for Lean Development Proactive Risk Management Controlling Uncertainty in Product Development

A How-To Guide for Streamlining Time to Market Drew A. Locher

Guy M. Merritt, Roland Smith, & Preston G. Smith

Change Movement Associates, Mt. Laurel, New Jersey, USA

Listed as one of the 30 Best Business Books of 2002, according to Executive Book Summaries, this book provides a model of risk that is scalable to any size project or program and deployable into any product development or project management life cycle. It offers methods for identifying drivers of risks so readers can manage root causes rather than the symptoms of risks. This book stands apart from much of the literature on project risk management in its practical, easy-touse, fact-based approach to managing all the risks associated with a project.

Customers and markets identify needs and companies design products and services to fill those needs. While this relationship may seem straightforward, the development process can often be a root cause for customer dissatisfaction and can lead to substantial waste throughout an enterprise. Such waste can be avoided by consciously applying Lean thinking and detailed mapping to the development process. In Value Stream Mapping for Lean Development, Drew Locher provides an accessible, enjoyable, how-to guide to value stream mapping that highlights its tremendous impact on product development and accompanying processes.

Catalog no. PP7265, ISBN: 978-1-56327-265-3 June 2002, 7 x 10, 248 pp., Soft Cover Suggested Price: $40.95 / £25.99

Catalog no. PP7372, ISBN: 978-1-56327-372-8 May 2008, 8-1/2 x 11, 144 pp., Soft Cover Suggested Price: $48.95 / £30.99

For more information and a complete list of titles, visit us at www.crcpress.com

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5 Pillars of the Visual Workplace Hiroyuki Hirano

The 5S Pocket Guide

Tools & Methods

JIT Management Laboratory Co., Tokyo, Japan

Jim Peterson & Roland Smith, Ph.D.

Revered for his pioneering no-nonsense approaches, Hiroyuki Hirano introduces his 5S System: Sort, Set In Order, Shine, Standardize, and Sustain. These steps are designed to improve efficiency, strengthen maintenance, and provide continuous improvement in all facets of a company’s operations. Filled with case studies and training materials, including over forty 5S user forms, this guide is for organizations seeking to move forward through the realization of efficiency. Through simple sounding, the system will prove of great use in teaching a company to mobilize towards positive change.

The 5S Pocket Guide is designed to enhance awareness of the principles behind the 5S System and identify its impact on improving efficiency and promoting a safe working environment. Using a condensed format, it outlines a methodology for implementing 5S, organized around a six-step method. The innumerable benefits of the 5S System include shorter cycle times, increased floor space, reduced lead times, lowered accident rates, and less inventory. By employing this handy resource, organizations can more easily build employee awareness of 5S throughout their plants.

Catalog no. PP7047, ISBN: 978-1-56327-047-5 January 1995, 8-1/2 x 11, 384 pp. Suggested Price: $99.95 / £63.99

Catalog no. PP6338, ISBN: 978-0-527-76338-1 February 1998, 4 1/5 x 6 1/2, 64 pp., Soft Cover Suggested Price: $9.95 / £6.99

5S System Kit Workplace Organization and Standardization

5S for Operators 5 Pillars of the Visual Workplace Hiroyuki Hirano JIT Management Laboratory Co., Tokyo, Japan

Since its publication, Hiroyuki Hirano’s, 5S for Operators continues to be popular, having proven its worth in one company after another. Hirano’s five pillars of the visual workplace are the most fundamental and often overlooked aspects in continuous improvement initiatives. Easy-to-read and apply, each section of the book is loaded with questions, outlines, summaries, diagrams and illustrations. This book provides the foundation that is essential for implementing not just 5S, but overall manufacturing improvements. Catalog no. PP7123, ISBN: 978-1-56327-123-6 March 1996, 7 x 10, 136 pp., Soft Cover Suggested Price: $29.95 / £18.99

The Productivity Press Development Team Complete with facilitator and participant guides, the 5S System DVD is an off-the-shelf product to train new employees, launch kaizen events, and lead implementation activities within your workforce. It will teach your employees how to seize control of their workplace, how to own their equipment, and most importantly, how to foster an environment of continuous improvement on the shop floor. Catalog no. PP5837, ISBN: 978-1-4200-7583-0 November 1997, Pack Suggested Price: $2099.00 / £1167.00

5S Video Participants Guide Catalog no. PP5861, ISBN: 978-1-4200-7586-1 June 1997, 278x217, Soft Cover Suggested Price: $26.95 / £16.99

Autonomous Maintenance for Operators

5S for the Office Organizing the Workplace to Eliminate Waste

Edited by

Japan Institute of Plant Maintenance

Thomas Fabrizio & Don Tapping Fabrizio and Tapping bring the concepts of Hiroyuki Hirano’s 5S System, originally designed for the shop floor, into the office. This critically acclaimed work elaborates a total facility-wide process for implementing and sustaining improvements that can be used for training or as an implementation manual. Throughout, the authors demonstrate the importance of senior management’s participation. The accompanying CD contains blank versions of forms and worksheets that appear in the book.

For supervisors, TPM coordinators, and equipment operators, this book provides guidance and case studies on autonomous maintenance. Activity boards, photos, and examples demonstrate the benefits that can be obtained from encouraging the development of informed, motivated operators who take ownership of their equipment. Operators will learn skills to keep machinery running smoothly, ways to inspect for problems during routine cleaning, ideas for containing damaging debris, and tips for effective lubrication, as well as ways to use activity boards, meetings, and one-point lessons to promote TPM goals.

Catalog no. PP7318, ISBN: 978-1-56327-318-6 July 2006, 8-1/2 x 11, 192 pp., Soft Cover Suggested Price: $51.95 / £32.99

Catalog no. PP7082, ISBN: 978-1-56327-082-6 August 1997, 7 x 10, 144 pp., Soft Cover Suggested Price: $29.95 / £18.99

For more information and a complete list of titles, visit us at www.crcpress.com

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Implementing TPM on the Shop Floor

Identifying Waste on the Shopfloor

Fumio Gotoh & Masaji Tajiri

The Productivity Press Development Team

Illustrated with examples from Toyota, Asai Glass, Bridgestone, and Hitachi, this book covers the seven steps of autonomous maintenance (AM). It provides an overview of AM features and checklists for step audits to certify team achievement at each step. The author discusses Total Productive Maintenance (TPM) basics such as the six big losses, overall equipment effectiveness, causes of losses, and six major TPM activities. He includes an implementation plan for TPM, five countermeasures for achieving zero breakdowns, useful guidelines, and case studies in applying AM to manual work.

Identifying Waste on the Shopfloor presents concepts and tools in accessible language. The author defines waste, explains why it occurs, and then shows how to discover, remove, and prevent it with regards to the actions of people, the use of equipment, and the movement of goods. He identifies and provides specific strategies geared towards countering the Seven Deadly Wastes: overproduction, inventory, conveyance, defects, processing waste, operation waste, and idle time. This volume is the ideal compliment to 5S, TPM, and other tools for building a Lean manufacturing operation.

Catalog no. PP7219, ISBN: 978-1-56327-219-6 May 1999, 6 x 9, 352 pp. Suggested Price: $57.95 / £36.99

Catalog no. PP7287, ISBN: 978-1-56327-287-5 June 2003, 7 x 10, 112 pp., Soft Cover Suggested Price: $29.95 / £18.99

Autonomous Maintenance DVD Set

Implementing TWI Creating and Managing a Skills-Based Culture

Shopfloor TPM Implementation

Patrick Graupp & Robert J. Wrona

The Productivity Press Development Team

Featuring strategies employed in Lean, this volume describes the experiences of organizations using TWI more than 60 years after the Training Within Industry program turned the U.S. into an industrial giant. Based on their experience implementing TWI in organizations as diverse as Virginia Mason Medical Center and Donnelly Manufacturing, Shingo Prize Winning authors prove why many consider them the most successful TWI trainers in the world. Their hands-on manual provides the tools and templates that can turn any company’s employees into a skilled workforce capable of realizing unprecedented profits.

With Productivity’s Autonomous Maintenance video training series, you’ll learn how to unleash the hidden potential on your shopfloor and dramatically lower your production costs. Each video takes you inside companies that have successfully introduced autonomous maintenance. Employees from both discrete manufacturing and the process industry share their methods and successes in implementing autonomous maintenance. Involving all your employees in maintenance activities will benefit your company because the people who operate the machines on a daily basis understand the finer details of a machine’s functionality. Catalog no. PP7337, ISBN: 978-1-56327-337-7 March 2006, DVD Suggested Price: $2099.00 / £1337.00

Tools & Methods

Autonomous Maintenance in Seven Steps

Catalog no. K11246, ISBN: 978-1-4398-2596-9 November 2010, 7 x 10, 500 pp. Suggested Price: $49.95 / £31.99

Available in eBook

Lean Production Simplified, Second Edition

Green Intentions Creating a Green Value Stream to Compete and Win Brett Wills

A Plain-Language Guide to the World’s Most Powerful Production System Pascal Dennis Lean Productivity Network

Green Enterprise Movement, Ontario, Canada

Green Intentions shows how the green value stream provides a dynamic approach to making green improvements. It defines each of the seven green wastes, explains the overall green value stream process, demonstrates how to map your green value stream, and provides guidance on implementation. Its practical approach shows how to realize initial savings from green initiatives so as to gain the support and momentum needed to eliminate all green wastes, leading to environmental sustainability as well as substantial business benefits, including new customers, improved employee retention, and increased revenues.

A winner of the 2006 Shingo Prize for Excellence In Manufacturing Research, this book delivers a practitioner’s view of Lean manufacturing. It provides a comprehensive view of Toyota’s Lean manufacturing system, looks at the origins and underlying principles of Lean, discusses practical problem solving for Lean production, and details activities that support involvement, including Kaizen circles and suggestion systems. This edition includes expanded information on the Lean Improvement Process; Production Physics; Little’s Law; Value Stream Thinking; the Hoshin Planning and Execution Tree diagram; and Problem Solving by way of the Five Why method.

Catalog no. PP9617, ISBN: 978-1-4200-8961-5 July 2009, 7 x 10, 296 pp., Soft Cover Suggested Price: $40.95 / £25.99

Catalog no. PP7356, ISBN: 978-1-56327-356-8 March 2007, 7 x 10, 192 pp., Soft Cover Suggested Price: $40.95 / £25.99

For more information and a complete list of titles, visit us at www.crcpress.com

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JIT Implementation Manual

Liquid Lean

The Complete Guide to Just-in-Time Manufacturing, Second Edition, Six-Volume Set

Developing Lean Culture in the Process Industries Raymond C. Floyd Suncor, Calgary, Alberta, Canada

Hiroyuki Hirano JIT Management Laboratory Co., Tokyo, Japan

Tools & Methods

Known as the JIT Bible in Japan, this six-volume set presents the genius of Hiroyuki Hirano who leaves no detail to chance in explaining how to implement and maintain a Just-in-Time manufacturing program. Encyclopedic in scope, it provides information on every aspect of JIT, from its philosophical underpinnings to the myriad systems, techniques, and tools for every factory setting. While each volume is available individually, we have affordably priced the set to honor Hirano’s recommendation that readers “avoid taking a piecemeal approach… The overall flow is the most important aspect of production, and the key ingredient for creating a good overall flow is comprehensive improvement… .”

Liquid industries, including reactive chemical manufacturing, petroleum and metal refining, and food and bio-pharma production, can make great use of the concepts of Lean. However, largely because they are naturally conservative and more financially stable than most, these industries do not generally make use of Lean manufacturing, and great case stories of successful Lean implementation are rare. This book is the first to offer details and examples of adapting Lean manufacturing to liquid industries. It is based on more than twenty years of industry experience from the legendary Raymond Floyd, one of the first to successfully practice Lean in the chemical industry. Catalog no. PP8629, ISBN: 978-1-4200-8862-5 February 2010, 6-1/8 x 9-1/4, 346 pp. Suggested Price: $49.95 / £31.99 Available in eBook

Order the Set & Save! Catalog no. PP9013, ISBN: 978-1-4200-9013-0 April 2009, 8-1/2 x 11, 999 pp., Soft Cover Suggested Price: $205.95 / £131.00

Volume 1—The Just-In-Time Production System Catalog no. PP9016, ISBN: 978-1-4200-9016-1 April 2009, 8-1/2 x 11, 192 pp., Soft Cover Suggested Price: $40.95 / £25.99

Volume 2—Waste and the 5S’s Catalog no. PP9024, ISBN: 978-1-4200-9024-6 April 2009, 8-1/2 x 11, 216 pp., Soft Cover Suggested Price: $40.95 / £25.99

Volume 3—Flow Manufacturing—

60 Multi-Process Operations and Kanban Catalog no. PP9026, ISBN: 978-1-4200-9026-0 April 2009, 8-1/2 x 11, 194 pp., Soft Cover Suggested Price: $40.95 / £25.99

Made-to-Order Lean Excelling in a High-Mix, Low-Volume Environment Greg Lane Low Volume Lean, Stockton, California, USA

Toyota’s methods have rendered remarkable results in high-volume plants, but have not been fully understood or applied in high-mix, low-volume environments. While Lean principles apply in such an environment, implementation methods and tools must be adapted and alternate methods embraced. Written by one of the few individuals certified as a Toyota Production System Key Person, this book is geared for manufacturers that have hundreds to thousands of active part numbers with few or no ongoing forecasted volumes, and for shops that build to order. Catalog no. PP7362, ISBN: 978-1-56327-362-9 August 2007, 8-1/2 x 11, 192 pp., Soft Cover Suggested Price: $57.95 / £36.99

Volume 4—Leveling— Changeover and Quality Assurance Catalog no. PP9028, ISBN: 978-1-4200-9028-4 April 2009, 8-1/2 x 11, 188 pp., Soft Cover Suggested Price: $40.95 / £25.99

The OEE Primer

Volume 5—Standardized Operations— Jidoka and Maintenance/Safety

D.H. Stamatis

Catalog no. PP9030, ISBN: 978-1-4200-9030-7 April 2009, 8-1/2 x 11, 128 pp., Soft Cover Suggested Price: $40.95 / £25.99

Volume 6—JIT Implementation Forms and Charts Includes a CD-ROM with PDF versions of more than 40 forms Catalog no. PP9032, ISBN: 978-1-4200-9032-1 April 2009, 8-1/2 x 11, 184 pp., Soft Cover Suggested Price: $40.95 / £25.99

Understanding Overall Equipment Effectiveness, Reliability, and Maintainability President, Contemporary Consultants Co., Southgate, Michigan, USA

Breaking down the OEE methodology from a historical perspective, this book explores the overall effectiveness of machines and unveils novel design improvement methods, including hazard analysis, rate of change of failure analysis, failure rate finite element analysis, and theory of inventive problem solving. It covers loss of effectiveness, new machinery, electrical maintenance issues, Weibull distribution, measurement techniques, and mechanical and electrical reliability. Highlighting mechanical and electrical opportunities throughout, the text includes a CD with more than 100 pages of appendices and additional resources. Catalog no. K10723, ISBN: 978-1-4398-1406-2 June 2010, 7 x 10, 502 pp., Soft Cover Suggested Price: $54.95 / £38.99 Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Overall Equipment Effectiveness

Pull Production for the Shopfloor

The Productivity Press Development Team

Overall Equipment Effectiveness (OEE) is a crucial measure in TPM that reports on how well equipment is running. It factors three elements—the time the machine is actually running, the quantity of products the machine is turning out, and the quantity of good output—into a single combined score. Directly addressing those who are best positioned to track and improve the effectiveness of equipment, OEE for Operators defines basic concepts and provides a systematic explanation of how OEE should be applied to maximize a piece of equipment’s productivity.

An introduction to basic pull production concepts, this book gives production teams and managers the understanding they need to begin implementing this Lean tool. It shows how to get everyone on board to reduce work in process inventory, lead-time, and other profit-draining expenses. The book covers how to get support from higher management for pull implementation efforts. Wellorganized and structured for ease of use, it includes chapter overviews and summaries, and questions throughout each chapter to help readers apply the information in their workplace.

Catalog no. PP7221, ISBN: 978-1-56327-221-9 August 1999, 7 x 10, 96 pp., Soft Cover Suggested Price: $29.95 / £18.99

Catalog no. PP7274, ISBN: 978-1-56327-274-5 May 2002, 7 x 10, 128 pp., Soft Cover Suggested Price: $29.95 / £18.99

The Practical Application of the Process Capability Study Evolving From Product Control to Process Control Douglas B. Relyea

Quick Changeover for Operators

Quality Principle Associates, Norwich, Connecticut, USA

The SMED System

Using real-world examples in the context of the shop floor, this book addresses statistical process control through a non-mathematical, step-by-step explanation of the process capability study. It enables manufacturing personnel to understand how to recover a significant return on their investment from statistical process control. Machine operators and supervisors will better understand how they can communicate their process knowledge to management. Managers will then better understand the limitations of the process as it exists and will have a simple tool for managing process improvement.

Shigeo Shingo The Productivity Press Development Team

Catalog no. K12127, ISBN: 978-1-4398-4778-7 February 2011, 7 x 10, 160 pp., Soft Cover Suggested Price: $39.95 / £25.99 Available in eBook

Tools & Methods

OEE for Operators

Single-Minute Exchange of Die (SMED) is a method that facilitates equipment or product changeovers in record time—often less than 10 minutes. Developed from, A Revolution in Manufacturing: The SMED System, this book is intended for frontline production and assembly associates. It explains why SMED is important and examines the basic stages of SMED. The authors organized the material into chunks of information that can be covered in a series of short sessions. Each chapter includes reflection questions to stimulate group discussion. Catalog no. PP7125, ISBN: 978-1-56327-125-0 June 1996, 7 x 10, 96 pp., Soft Cover Suggested Price: $29.95 / £18.99

Progressive Kaizen The Key to Gaining a Global Competitive Advantage John W. Davis

A Revolution in Manufacturing

WFM Associates, Fairfield Bay, Arkansas, USA

The SMED System

Designed to teach readers how to fully exploit Kaizen events, this book explains the four distinct types of Kaizen. It points out why and how Kaizen should be used as a prominent strategy in implementing Lean. This includes developing a structured plan for Kaizen and giving strong consideration to the insertion of a Waste Reduction Activity Process (WRAP), which provides employee incentives for implemented improvements at an individual job level. It outlines how to conduct each type of Kaizen event, who to involve, and what the results should be.

Andrew P. Dillon & Shigeo Shingo

Catalog no. K12062, ISBN: 978-1-4398-4608-7 January 2011, 7 x 10, 216 pp., Soft Cover Suggested Price: $39.95 / £25.99 Available in eBook

Written by the industrial engineer who developed SMED (single-minute exchange of die) for Toyota, this book provides a full overview of this powerful just-in-time production tool. It offers detailed instructions for transforming a manufacturing environment in ways that will speed up production and make small lot inventories feasible. The author delves into the theory and practice of the SMED system, explaining fundamentals as well as techniques for applying SMED. This critically acclaimed text is supported with numerous illustrations and twelve chapter-length case studies. Catalog no. PP9903, ISBN: 978-0-915299-03-4 April 1985, 6 x 9, 383 pp. Suggested Price: $89.95 / £56.69

For more information and a complete list of titles, visit us at www.crcpress.com

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Self-Balancing Processes True Lean Continuous Flow Gordon Ghirann

The Toyota Kaizen Continuum A Practical Guide to Implementing Lean John Stewart Monomoy Capital Partners, Midway, Kentucky, USA

Tools & Methods

Since Henry Ford sent the first chassis down an assembly line, line balancing issues have proven hard to eradicate. Often time the achievement of TAKT is an illusion. To maintain continuous flow requires not a single fix, but requires a paradigm shift in thinking that encourages continual self-correcting. Relying on a number of successful case studies of improvements initiated by the author, this book demonstrates ways to recognize weak links and continually solve them. It offers rules, tools, including simulation software, and guidelines for eliminating problems before they start. Catalog no. K11034, ISBN: 978-1-4398-1965-4 May 2011, 7 x 10, 200 pp., Soft Cover Suggested Price: $44.95 / £27.99

Written by an expert with nearly two decades of experience working for Toyota, this book provides a firsthand account of how to implement the Toyota Production System throughout an organization. It answers the questions of how to get the process started and how to get senior management excited about the possibilities. The author gives real knowledge and examples to equip readers with the ability to make immediate improvements in their area of responsibility in the organization. Catalog no. K12059, ISBN: 978-1-4398-4604-9 June 2011, 7 x 10, 180 pp., Soft Cover Suggested Price: $39.95 / £25.99 Available in eBook

Available in eBook

Toyota Production System An Integrated Approach to Just-In-Time, Fourth Edition Yasuhiro Monden

Standard Work for the Shopfloor The Productivity Press Development Team

Standard work is an agreed upon set of work procedures that effectively combines people, materials, and machines to maintain quality, efficiency, safety, and predictability. Standard work begins as an improvement baseline and evolves into a reliable method. It establishes the best activities and sequence to maximize performance and minimize waste. This volume discusses the characteristics, applications, and benefits of standards. It covers standard work concepts, calculations, and documentation, as well as the use of standard work manuals, charts, and worksheets. Catalog no. PP7273, ISBN: 978-1-56327-273-8 July 2002, 7 x 10, 112 pp., Soft Cover Suggested Price: $29.95 / £18.99

Standardized Work for Noncyclical Processes Joseph Niederstadt Gates Corporation, Suzhou, China

Catalog no. K11111, ISBN: 978-1-4398-2097-1 June 2011, 6 x 9, 450 pp. Suggested Price: $69.95 / £42.99 Available in eBook

TPM for Every Operator Japan Institute of Plant Maintenance

While most Lean companies adopt methods to standardize cyclical activities, they often fail to apply the same rigor to noncyclical work. This book shows how to measure nonrepeating job processes and eliminate waste associated with noncyclical activities. Laying out the methods he has instituted in more than 30 factories around the world, the author details a process for building consistent quality products at reduced costs. The text includes a CD with the forms discussed and color versions of the images and charts in the book. Catalog no. K11219, ISBN: 978-1-4398-2550-1 August 2010, 7 x 10, 120 pp., Soft Cover Suggested Price: $39.95 / £25.99 Available in eBook

Mejiro University, Tokyo, Japan

A bestseller for more than two decades, this classic work covers the Toyota Production System (TPS) framework, including its theoretical underpinnings and pragmatic information on how it is implemented. The revised fourth edition presents the latest developments in TPS at Toyota. For example, it emphasizes the humanistic production system, that is, how respect for humanity was introduced into TPS. The author explores the link between Kaizen methods and calculation methods in TPS. New material focuses on electronic Kanban systems, computerbased information systems, cellular manufacturing systems versus conveyor lines, and mini-profit centers.

TPM for Every Operator covers the information that needs to be communicated to operators when facilitating a company-wide TPM initiative. It covers the main aspects of TPM, introducing frontline workers to this important manufacturing strategy that encourages them to participate in routine maintenance that can help extend machine life. Based on actual implementations, this book addresses the challenges which TPM often raises for operators. Concise and accessible, it can be used as part of an extensive TPM training program, especially when paired with the TPM Guide for Workshop Leaders. Catalog no. PP7080, ISBN: 978-1-56327-080-2 April 1996, 7 x 10, 137 pp., Soft Cover Suggested Price: $29.95 / £18.99

For more information and a complete list of titles, visit us at www.crcpress.com

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The TWI Workbook Essential Skills for Supervisors

The Productivity Press Development Team

Patrick Graupp & Robert J. Wrona

Demonstrating a simple, low-cost way to get everyone on board quickly, this book presents methods and hands-on activities that shopfloor teams can use to maximize equipment effectiveness. It provides an overview of the basic features and the implementation process in an easy-to-follow presentation. With a focus on the important role of supervisors in maximizing equipment effectiveness, the book covers the causes of breakdowns and defects, autonomous maintenance activities in production, and companywide understanding and cooperation.

Winner of the 2007 Shingo Prize for Excellence in Manufacturing Research, this text covers Training within Industry. It demonstrates efficient ways to instruct employees on how to perform jobs safely and conscientiously; looks at ways to produce more quality products in less time through the handling of workforce, machines, and materials; and shows how to improve performance with employee relations that preemptively prevent problems. The authors include exercises that can be applied to readers’ own worksites. A companion CD provides forms needed to complete the exercises and implementation case studies.

Catalog no. PP7161, ISBN: 978-1-56327-161-8 October 1996, 7 x 10, 96 pp., Soft Cover Suggested Price: $29.95 / £18.99

Catalog no. PP7315, ISBN: 978-1-56327-315-5 February 2006, 8-1/2 x 11, 224 pp., Soft Cover Suggested Price: $51.95 / £32.99

Tools & Methods

TPM for Supervisors

The Ultimate Improvement Cycle TPM in Process Industries Tokutaro Suzuki

Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints Bob Sproull Kennesaw, Georgia, USA

TPM in Process Industries brings together top consultants from the Japan Institute of Plant Maintenance to modify the original TPM Development Program. In this volume, they demonstrate how to analyze process environments and equipment issues including process loss structure and calculation, autonomous maintenance, equipment and process improvement, and quality maintenance. For all organizations managing large equipment, facing low operator/machine ratios, or implementing extensive improvement, this text is an invaluable resource. Catalog no. PP7036, ISBN: 978-1-56327-036-9 May 1994, 8-1/2 x 11, 416 pp. Suggested Price: $99.95 / £63.99

Training Within Industry The Foundation of Lean

This text integrates Lean concepts, Six Sigma, and the Theory of Constraints into a combined business strategy aptly named the Ultimate Improvement Cycle (UIC). Unlike other systems, the UIC is all about economizing resources by focusing improvement efforts on those key leverage points that will prove most optimal, rather than diluting one’s efforts with an expensive across-the board-approach to improvement. The UIC is derived from Bo Sproull’s years of executive experience with the Toyota Production System and consulting work with several high profile companies. Catalog no. PP9034, ISBN: 978-1-4200-9034-5 March 2009, 6 x 9, 288 pp. Suggested Price: $61.95 / £39.99

Uptime

Round Pond Consulting, Rochester, New York, USA

Strategies for Excellence in Maintenance Management, Second Edition

Winner of a 2006 Shingo Prize for Excellent in Manufacturing Research, this book elucidates the history and application of the four modules that comprise TWI. The author explores a crucial piece of a Lean initiative that is often overlooked. He demonstrates how to train employees to perform their tasks as quickly as they are capable with minimal waste, improve their processes using existing resources, solve personnel problems in an analytical, non-emotional manner so that employees stay focused, and develop robust training plans to meet the particular needs of a specific plant.

Revised and expanded, this edition provides insight into successful strategies for managers, maintenance, and non-maintenance professionals alike. Updated topics cover current trends in technology, reliability maintenance improvements, and the challenges of finding qualified maintenance personnel due to an aging labor force. In addition, it gives a thorough review of what it takes to achieve excellence in maintenance. It treating this technical topic, it links a variety of seemingly disparate and competing concepts into a single simple strategy.

Catalog no. PP7307, ISBN: 978-1-56327-307-0 May 2005, 6 x 9, 352 pp. Suggested Price: $51.95 / £32.99

Catalog no. PP7335, ISBN: 978-1-56327-335-3 March 2006, 6 x 9, 384 pp. Suggested Price: $51.95 / £32.99

Donald Dinero

John D. Campbell & James V. Reyes-Picknell

For more information and a complete list of titles, visit us at www.crcpress.com

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Manufacturing & Industrial Operations - Industrial Operations 64

Using Hoshin Kanri to Improve the Value Stream Elizabeth A. Cudney

Zero Quality Control Source Inspection and the Poka-Yoke System

Missouri University of Science and Technology, Rolla, USA

Shigeo Shingo

While value stream mapping is now accepted as a tool for identifying waste, future state mapping presents greater challenges. Achieving the full implementation pictured in an enhanced future state map is far more complex than its development. Hoshin Kanri can help. This method encourages employees to incorporate performance metrics to reach the root cause of problems before searching for solutions and teaches them how to promote the achievement of sustainable implementation. Though developed in Japan, this technique is based on Deming’s classic PDCA (Plan-Do-Check-Act) improvement cycle.

A combination of source inspection and mistake-proofing devices is the only method to get you to zero defects. Shigeo Shingo shows you how this proven system for reducing errors turns out the highest quality products in the shortest period of time. Shingo provides 112 specific examples of poka-yoke development devices on the shop floor, most of them costing less than $100 to implement. He discusses inspection systems, quality control circles, and the function of management with regard to inspection.

Catalog no. PP8423, ISBN: 978-1-4200-8423-8 March 2009, 8-1/2 x 11, 160 pp., Soft Cover Suggested Price: $51.95 / £32.99

Catalog no. PP9907, ISBN: 978-0-915299-07-2 April 1986, 6 x 9, 336 pp. Suggested Price: $89.95 / £56.69

Asset Management Excellence Optimizing Equipment Life-Cycle Decisions, Second Edition Edited by

Visual Controls Applying Visual Management to the Factory

John D. Campbell, Andrew K.S. Jardine, & Joel McGlynn

Chris A. Ortiz & Murry Park

Series: Dekker Mechanical Engineering

Kaizen Assembly, Inc., Bellingham, Washington, USA

Based on real-world consulting and research, this book provides the methods and tools needed to make improved life cycle decisions associated with physical asset management. This second edition features new chapters on the world of life cycle management and asset classes; information management; design of strategy and implementation; and the future of management maintenance. Including updated case studies, it addresses leadership issues, presents key factors for successful implementation of reliability-centered maintenance, and discusses the optimization of insurance spares and software.

Leaving little to chance, this book provides a detailed explanation of how to apply the Lean principles of 5S to convert a factory to a fully functioning Visual Workplace. It covers the range of methods that compose an effective visual management system and explains management’s role in creating a Lean strategy to accomplish the transformation. The text covers visual Kanban, material replenishment, and the implementation of a visual maintenance department. Describing how to hasten the required cultural changes, it also includes step-bystep instructions for creating visual shadow boards. Catalog no. K11109, ISBN: 978-1-4398-2090-2 December 2010, 6-1/8 x 9-1/4, 180 pp., Soft Cover Suggested Price: $39.95 / £25.99

Catalog no. 0300, ISBN: 978-0-8493-0300-5 November 2010, 6-1/8 x 9-1/4, 496 pp. Suggested Price: $99.95 / £63.99 Available in eBook

Available in eBook

Cellular Manufacturing

The Visual Factory Building Participation Through Shared Information Michel Greif

One-Piece Flow for Workteams The Productivity Press Development Team Series: Shop Floor

This book explains why conventional work areas, where fragmented information flows from top to bottom, must be replaced by the visual workplace, where information flows in every direction. It details how visual management can make the factory a place where workers and supervisors freely communicate so that every employee can take improvement action. The text explores techniques for fostering cohesion within work groups, clear communication, absenteeism reduction, and employee feedback. It includes more than 200 diagrams and photos illustrating visual techniques.

Cellular Manufacturing introduces production teams to basic cellular manufacturing and teamwork concepts and orients them for participating in the design of a new production cell. Use this book to get everyone on board to reduce lead time, work-in-process inventory, and other profit-draining wastes. Each chapter includes an overview and a summary to reinforce concepts, as well as reflection questions, which can be used to encourage group discussions. This volume is part of the Shopfloor Series, which offers a simple, cost-effective approach for building basic knowledge about key manufacturing improvement topics.

Catalog no. PP9967, ISBN: 978-0-915299-67-6 February 1991, 6 x 9, 320 pp. Suggested Price: $67.95 / £42.99

Catalog no. PP7213, ISBN: 978-1-56327-213-4 March 1999, 7 x 10, 88 pp., Soft Cover Suggested Price: $29.95 / £18.99

For more information and a complete list of titles, visit us at www.crcpress.com

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Root Cause Analysis

Practical Tools for Effective Experimentation, Second Edition

Improving Performance for Bottom-Line Results, Third Edition

Mark J. Anderson & Patrick J. Whitcomb

Robert J. Latino & Mark A. Latino

Stat-Ease, Minneapolis, Minnesota, USA

Reliability Center, Inc., Hopewell, Virginia, USA

Offering a planned approach for determining cause and effect, this work provides the statistical means to analyze how numerous variables interact. With this second edition, Mark Anderson and Patrick Whitcomb retain their lively approach to the learning of fundamentals, lightening up the text with interesting sidebars and amusing anecdotes. They include a four-step planning process for designing and executing experiments. Accompanying the book is a 180-day trial for StatEase’s newest software: Design-Ease®,v. 7. This program assists with mathematic computations, allowing readers to focus on data analysis.

In the third edition of this bestselling reference, acclaimed experts examine various approaches to RCA. They compare the pros and cons and supply tools to implement and improve RCA initiatives. In this edition, they take a wider approach that covers opportunity analysis, and RCA’s fit with Total Quality Management and Six Sigma. The book presents expanded material including: a chapter devoted to problem-solving/brainstorming; methodology versus software; using the PROACT® approach complimented by PROACT® Enterprise Version 3.0 software; and a discussion of the various conflicting definitions of common terms used in RCA.

Catalog no. PP7344, ISBN: 978-1-56327-344-5 July 2007, 7 3/8 x 9 1/4, 256 pp., Soft Cover Suggested Price: $51.95 / £32.99

Catalog no. 5340, ISBN: 978-0-8493-5340-6 May 2006, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $97.95 / £61.99 Available in eBook

Human Reliability, Error, and Human Factors in Engineering Maintenance with Reference to Aviation and Power Generation

Simplified TRIZ New Problem Solving Applications for Engineers and Manufacturing Professionals, Second Edition Kalevi Rantanen

B.S. Dhillon

Tris Oy, Turku, Finland

University of Ottawa, Canada

Ellen Domb

Blending coverage of human reliability, error, and human factors in engineering maintenance, this text offers tools for dealing with the increasing problem of human error. The author’s clear, concise, user-friendly style breaks the information down into understandable and applicable concepts. He discusses the maintenance environment, typical maintenance errors and their causes, and useful design improvement guidelines to reduce equipment maintenance errors. The author includes eight methods considered useful for performing human reliability and error analysis, as well as mathematical models. Catalog no. K10213, ISBN: 978-1-4398-0383-7 April 2009, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $92.95 / £58.99 Available in eBook

PQR Group, Upland, California, USA

Manufacturing & Industrial Engineering

DOE Simplified

Completely revised, this second edition of a bestseller continues to demystify TRIZ and demonstrate how it can be used to enhance Six Sigma, CM, SCM, QFD, and Taguchi methods. Called “a practical guide to the application of TRIZ” and “compact and well written with a number of easily comprehensible examples” by TQM Magazine, this guide demonstrates how to solve problems creatively and foresee the evolution of problems in the future. The second edition clarifies how the patterns of evolution allow not only what-if scenarios, but also real forecasts with significant accuracy. Catalog no. AU6273, ISBN: 978-1-4200-6273-1 December 2007, 6-1/8 x 9-1/4, 272 pp. Suggested Price: $79.95 / £50.99

Available in eBook

Real Options in Engineering Design, Operations, and Management

Architecture and Principles of Systems Engineering

Edited by

C. E. Dickerson

Harriet Black Nembhard

Loughborough University, Leicestershire, UK

Pennsylvania State University, University Park, USA

D. N. Mavris

Mehmet Aktan Ataturk Universitesi, Erzurum, Turkey

Georgia Institute of Technology, Atlanta, USA Series: CRC Complex and Enterprise Systems Engineering

Real options methodology has long been proposed as an approach to making business decisions, and the field of engineering is no exception. It is valued today as an approach for the evaluation and optimization of engineering systems under uncertainty. This book presents and synthesizes the body of knowledge in the area of real options for engineering systems. Providing case studies at the end of each application chapter, it covers engineering applications across different disciplines such as industrial and civil engineering, and computer science. Stepby-step computations of real options valuation are included.

The emergence of Model Based Architecture (MDA™) and initiatives for modelbased systems engineering (MBSE) will play a significant role in how the practice of architecture and systems engineering evolves. Rooted in the long-standing practices of engineering, science, and mathematics, this book gives readers the foundation and elementary methods to step into the domain of model-based architecture and systems engineering practices. It explores the fundamentals of systems architecture, describes how it fits into systems engineering, and explains the role of a systems architect.

Catalog no. 71696, ISBN: 978-1-4200-7169-6 October 2009, 6-1/8 x 9-1/4, 253 pp. Suggested Price: $82.95 / £52.99

Catalog no. AU7253, ISBN: 978-1-4200-7253-2 November 2009, 6-1/8 x 9-1/4, 496 pp. Suggested Price: $89.95 / £58.99

Available in eBook

Available in eBook For more information and a complete list of titles, visit us at www.crcpress.com

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Textbook

The Art of Systems Architecting

Manufacturing & Industrial Engineering

Third Edition

The Challenge of Systems Engineering in the Information Age

Mark W. Maier

Renee Stevens

Aerospace Corporation, Chantilly, Virginia, USA Series: Systems Engineering

MITRE, McLean, Virginia, USA Series: CRC Complex and Enterprise Systems Engineering

Reflecting recent developments, this third edition explains how to create a system from scratch. It presents invention/design rules with clear explanations of how to use them and supplies guidelines for avoiding common systematic failures while implementing new mandates. The text takes a heuristics-based approach that provides an organized attack on very ill-structured engineering problems. Examining architecture as a set of decisions that either drive a system to success or doom it to failure, this book provides methods for integrating business strategy with technical architectural decision making.

Explaining how the engineering of mega-systems is inherently different from that of large-scale monolithic systems, this book supplies the vocabulary and framework needed to explore the issues relevant to mega-systems. This framework then evolves into a diagnostic tool that helps readers to understand the nature and context of the system at hand and select the most appropriate processes, tools, and techniques. The text examines commercial and government applications of mega-systems and includes two case studies in engineering mega-systems that illustrate valuable lessons learned and highlight emerging practices.

Catalog no. 79131, ISBN: 978-1-4200-7913-5 January 2009, 6-1/8 x 9-1/4, 472 pp. Suggested Price: $102.95 / £65.99

Catalog no. AU6663, ISBN: 978-1-4200-7666-0 July 2010, 6-1/8 x 9-1/4, 254 pp. Suggested Price: $89.95 / £54.99 Available in eBook

Enterprise Systems Engineering

Conveyors Application, Selection, and Integration Patrick M McGuire, P.E.

Advances in the Theory and Practice Edited by

George Rebovich, Jr. & Brian E. White

Glidepath, LLC, Texas, USA Series: Industrial Innovation

The MITRE Corporation, Bedford, Massachusetts, USA Series: Complex and Enterprise Systems Engineering

This is probably the first book in 40 years to comprehensively discuss conveyors. It gives industrial designers, engineers, and operations managers key information for determining which type of conveyor to purchase and how to use it to meet their transport needs. It discusses requirements for specific products or materials and environmental factors, including extreme temperatures. Each chapter covers a specific type of conveyor, highlighting the primary features such as load capacity and rate and operation.

Engineering Mega-Systems

Catalog no. K10216, ISBN: 978-1-4398-0388-2 August 2009, 6-1/8 x 9-1/4, 210 pp. Suggested Price: $92.95 / £58.99 Available in eBook

With coverage ranging from the complex characteristics and behaviors of enterprises to the challenges they pose for engineering and technology, this book examines the impacts of enterprise processes and leading-edge technologies on the evolution of an enterprise. It discusses new and emerging modes of thought that are increasingly being recognized as essential to successful systems engineering, defining and examining key building blocks of this evolving field. It addresses the issues of the changing nature of SE and lays out a recommended direction for the future. Catalog no. AU7329, ISBN: 978-1-4200-7329-4 July 2010, 6-1/8 x 9-1/4, 477 pp. Suggested Price: $89.95 / £57.99 Available in eBook

Encyclopedia of Chemical Processing Edited by

Entrepreneurship for Engineers

Sunggyu Lee Ohio University, Athens, USA

Kenji Uchino

Containing nearly 350 expertly written articles on technologies that can maximize and enhance the research and production phases of chemical manufacturing, this second edition provides gold standard articles on the methods, practices, products, and standards influencing the chemical industries. Material includes the design of key unit operations involved with chemical processes; design, unit operation, and integration of reactors and separation systems. The book also covers process system peripherals such as pumps, valves, and controllers; analytical techniques and equipment; evolving industry practices; and pilot plant design and scale-up criteria.

Written by an electrical engineer with more than two decades of successful business experience, this book covers the concepts engineers need to know to become successful entrepreneurs. The author begins with an exploration of the Industrial Evolution, where he theorizes how small corporations will begin to take the industrial lead position. He then covers the fundamentals of global economies, accounting, finance, and quantitative business analysis. He also answers frequently asked questions such as how to start up a company, create product lines, collect venture capital, and keep cash flowing.

Catalog no. DK2243, ISBN: 978-0-8247-5563-8 November 2005, X, 3640 pp. Suggested Price: $4195.00 / £2672.00

Catalog no. K10053, ISBN: 978-1-4398-0063-8 October 2009, 7 x 10, 366 pp., Soft Cover Suggested Price: $51.95 / £32.99

Available in eBook

The Pennsylvania State University, University Park, USA

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Industrial Process Control Systems

Handbook of Transition with CD-ROM

Second Edition

Syed Imtiaz Haider

Dale R. Patrick & Stephen W. Fardo

Julphar Gulf Pharm. Industries, United Arab Emirates

Eastern Kentucky University, Richmond, USA

This work provides the understanding required to incorporate the latest revisions and enhancements put forth by the International Organization for Standardization for an Environmental Management System (EMS) using the 14001:2004 series. These globally accepted procedures eliminate waste while providing the means to achieve local and international compliance. The book shows how to develop and implement an EMS for any process-related industry or organization interested in environmental compliance. The CD includes customizable procedures that can be tailored to reader’s specific requirements.

This book provides a basic approach to understanding and effectively applying industrial process control based on the systems concept. It provides an overview of an operating system and organizes it into sections for individual discussion. The text covers topics including the operating system, process control, pressure systems, thermal systems, and level determining systems. It also addresses flow process systems, analytical process systems, microprocessor systems, automated processes, and robotic systems.

Catalog no. K11445, ISBN: 978-1-4398-2939-4 October 2010, 6 x 9, 599 pp. Suggested Price: $249.95 / £159.00

Catalog no. N10114, ISBN: 978-1-4398-1576-2 June 2009, 6 x 9, 476 pp. Suggested Price: $115.00 / £76.99

Available in eBook

Innovative Production Machines and Systems Textbook

Getting Design Right A Systems Approach

Fourth I*PROMS Virtual International Conference, 1-14 July, 2008 Edited by

D.T. Pham, E.E. Eldukhri, & A.J. Soroka

Peter L. Jackson

Cardiff University, UK

Cornell University, Ithaca, New York, USA

The fourth web-based conference on Innovative Production Machines and Systems organized by the EU-funded I*PROMS Network of Excellence, IPROMS 2008 builds on the three previous successful conferences, attracting over 300 authors from 30 countries across five continents. This volume contains 100 papers that review and assess, enabling readers to appreciate developments and potential in a number of fields. It is a focal point for access to information from researchers and practitioners in the field of intelligent systems and soft computing techniques and their application in diverse areas within manufacturing.

Classroom-tested and industry-reviewed, this text takes readers through the steps of customer-focused design. It integrates aspects from design and systems engineering to provide a fundamental understanding of the principles and best practices in these areas. The author examines software engineering from a behavioral perspective that results in an object-oriented methodology. He also presents a holistic view of design by covering project management and scheduling. Through case studies and useful design challenges, the text encourages readers to create an initial product design and project plan. Catalog no. K10556, ISBN: 978-1-4398-1115-3 September 2009, 7 x 10, 392 pp. Suggested Price: $82.95 / £52.99

Handbook of Industrial and Systems Engineering Edited by

Adedeji B. Badiru Air Force Institute of Technology, Dayton, Ohio, USA Series: Industrial Innovation

Catalog no. N10016, ISBN: 978-1-4398-0117-8 May 2009, 8 x 10, 650 pp. Suggested Price: $289.95

Manufacturing & Industrial Engineering

Environmental Management System ISO 14001: 2004

Available for sale only in North America

Labor and Employment Issues for the Safety Professional Thomas D. Schneid Eastern Kentucky University, Richmond, USA

The Handbook of Industrial and Systems Engineering offers full access to a wide range of industrial and systems engineering tools and techniques. Emphasizing systems engineering aspects, this one-stop reference introduces technologies, offers a systems integration approach, and covers information engineering. It delivers a general introduction and covers the fundamentals of industrial and systems engineering. It includes chapters on manufacturing and production systems and addresses technology. The book concludes with general applications of both industrial and systems engineering.

An examination of the safety laws and regulations, particularly in the areas of labor and employment, this book provides a working knowledge of the impacts, requirements, and implications of safety professionals’ actions and inactions as related to state and federal laws. It presents information on an issue-by-issue basis and delineates the basics of the issue; identifies the applicable law or regulation; and presents possible solutions to achieve and maintain compliance while achieving the safety objective. The book covers conflicts between laws and regulations and includes case law and reference points.

Catalog no. 2719, ISBN: 978-0-8493-2719-3 December 2005, 7 x 10, 768 pp. Suggested Price: $167.95 / £107.00

Catalog no. K11065, ISBN: 978-1-4398-2020-9 May 2011, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $89.95 / £57.99

Available in eBook

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Kansei Engineering

Toxic Chemicals

Edited by

Risk Prevention Through Use Reduction

Mitsuo Nagamachi

Operations Research

Series: Industrial Innovation

Thomas E. Higgins, Jayanti A. Sachdev, & Stephen A. Engleman

Written by the founder of the technology, this two-volume set provides the background and history of Kansei Engineering and demonstrates how to use it in each stage. First, consumer feelings are surveyed using psychological or psychophysiological measurement; then the survey data is analyzed using statistical techniques; finally, the analyzed data is transferred to the design domain through engineering and technology. Innovations of Kansei Engineering explains this new technique in detail, while Kansei/Affective Engineering demonstrates how to apply it using examples of successful applications.

Rising incidences of cancer in areas neighboring industrial facilities have heightened concern over the use of toxic chemicals in manufacturing and industry. Based on the author’s research, this book explores the history of toxic chemical release reporting programs, presents data on the actual toxicity of chemicals currently in use, discusses variables that contribute to the relative toxicity of a substance, compares alternate emphases in existing programs for reducing environmental threats, and provides a specific health-based program to reduce or eliminate the use of toxic chemicals.

Catalog no. K11168, ISBN: 978-1-4398-2262-3 September 2010, 6-1/8 x 9-1/4, 488 pp., Soft Cover Suggested Price: $119.95 / £76.99

Catalog no. K11782, ISBN: 978-1-4398-3915-7 November 2010, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $89.95 / £57.99

Available in eBook

Kansei/Affective Engineering Catalog no. K11130, ISBN: 978-1-4398-2133-6 September 2010, 6-1/8 x 9-1/4, 334 pp., Soft Cover Suggested Price: $69.95 / £44.99 Available in eBook

Innovations of Kansei Engineering Catalog no. K10986, ISBN: 978-1-4398-1866-4 September 2010, 6-1/8 x 9-1/4, 152 pp., Soft Cover Suggested Price: $69.95 / £44.99 Available in eBook

What Every Engineer Should Know About Starting a High-Tech Business Venture Eric Koester General Counsel of Appature Inc., Seattle, Washington, USA Series: What Every Engineer Should Know

Written for the engineering and technical entrepreneur desiring to launch a hightech venture, this step-by-step guide offers advice on everything, starting with the initial decision to leave your employer. It contains tips on how to gain access to technologies and talent, how to anticipate problems, avoid hurdles, and guard intellectual property. Discussions on the best ways to compensate employees, as well as coverage of general issues that new tech businesses face, including hiring, firing, contracts, leases, loans, and product warranties, make this a complete resource. Catalog no. 76973, ISBN: 978-1-4200-7697-4 January 2009, 7 x 10, 610 pp., Soft Cover Suggested Price: $61.95 / £39.99 Available in eBook

Model-oriented Systems Engineering Science A Unifying Framework for Traditional and Complex Systems Duane W. Hybertson

Agents, Games, and Evolution Strategies at Work and Play

MITRE, McLean, Virginia, USA Series: CRC Complex and Enterprise Systems Engineering

Steven Orla Kimbrough The Wharton School, University of Pennsylvania, Philadelphia, USA

The field of systems engineering (SE) is at a juncture in its history where it needs to strengthen and extend its methods to support its expanding scope. This book lays out a recommended direction to do this and provides a unified basis for its development into a mature discipline. The author’s approach is to build on the strengths of traditional SE, remedy the weaknesses, and unify all these elements on a common foundation. The book addresses the systems that will be most prevalent from this point on—those characterized as a combination of traditional and complex, mechanistic and organic, natural and artificial.

Based on the author’s course at the University of Pennsylvania, this book explores a number of basic games using agent-based models. In these models, agents have fixed strategies. The author uses agent-based models to present a wide range of applications in which strategic interaction is present and for which design issues have genuine practical import. The text covers such games as the Prisoner’s Dilemma, Stag Hunt, Battle of the Sexes, and Interrogation. All computational methods are implemented in NetLogo and the required mathematical background is included in the appendix.

Catalog no. AU7251, ISBN: 978-1-4200-7251-8 June 2009, 7 x 10, 379 pp. Suggested Price: $89.95 / £58.99

Catalog no. K11564, ISBN: 978-1-4398-3470-1 June 2011, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $79.95 / £49.99

Available in eBook

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Conceptual Modeling for Discrete-Event Simulation

Textbook

Edited by

Location, Planning, and Design, Third Edition

Stewart Robinson, Roger Brooks, Kathy Kotiadis, & Durk-Jouke Van Der Zee

Dileep R. Sule

This volume provides comprehensive coverage of the state of the art in simulation conceptual modeling. The first section of the text discusses the purpose and requirements of a conceptual model. The next set of chapters provides frameworks and tools for conceptual modeling. The book then describes the use of soft systems methodology for model structuring as well as the application of software engineering methods and tools for model specification. After illustrating how conceptual modeling is adopted in the military and semiconductor manufacturing, the book discusses future research directions.

From plant layout and materials handling to quality function deployment and design considerations, this book explores topics crucial to the efficiency of a well-planned facility. This third edition of a classic provides the information and analytical tools necessary to move from product designs to production plans. It details planning techniques needed to build a manufacturing facility where safety, efficiency, and profit are interdependent. It covers Lean manufacturing, supply chain effects, aggregate planning, scheduling, resource planning, machine layout models, economic evaluation of processes, and information technology.

Catalog no. K10519, ISBN: 978-1-4398-1037-8 August 2010, 6-1/8 x 9-1/4, 527 pp. Suggested Price: $99.95 / £63.99

Catalog no. 44222, ISBN: 978-1-4200-4422-5 December 2008, 6-1/8 x 9-1/4, 824 pp. Suggested Price: $131.95 / £51.99

Louisiana Tech University, Ruston, USA

Available in eBook

Dynamic Programming Foundations and Principles, Second Edition Moshe Sniedovich

Operations Research Calculations Handbook Second Edition Dennis Blumenfeld

University of Melbourne, Australia Series: Chapman & Hall/CRC Pure and Applied Mathematics

General Motors, Warren, Michigan, USA Series: Operations Research

Incorporating a number of the author’s recent developments, this book continues to provide a systematic, formal outline of Bellman’s approach to dynamic programming. It looks at dynamic programming as a problemsolving methodology, identifying its constituent components and explaining its theoretical basis for tackling problems. Along with a new appendix on the Corridor method, this edition expands the discussions of sequential decision models and the role of the state variable in modeling. It also includes a new chapter on forward dynamic programming models and a new chapter on the Push method.

Completely revised and updated, this new edition of a bestselling handbook presents analytical results and formulas needed in the science applications of operations research and management. It provides quick calculations and insight into system performance. The material is organized by topic and presented in a concise format that allows readers ready access to a wide range of results in a single volume. The second edition adds a wealth of information including new chapters on reliability theory results, order statistics, heuristic search methods, and probability relationships. It also offers invaluable information on production systems modeling and priority queuing.

Catalog no. DK2356, ISBN: 978-0-8247-4099-3 September 2010, 6-1/8 x 9-1/4, 624 pp. Suggested Price: $169.95 / £108.00

Catalog no. 52403, ISBN: 978-1-4200-5240-4 December 2009, 6 x 9, 256 pp., Soft Cover Suggested Price: $71.95 / £45.99

Available in eBook

Introduction to Scheduling Yves Robert

Acceptance Sampling in Quality Control

École Normale Supérieure de Lyon, Institut Universitaire de France, and Université de Lyon, France

Second Edition

Frèdèric Vivien

Edward G. Schilling Rochester Institute of Technology, New York, USA

Edited by

INRIA and Université de Lyon, France Series: Chapman & Hall/CRC Computational Science

Operations Research / Quality & Reliability

Manufacturing Facilities

Dean V. Neubauer Corning Incorporated, Horseheads, New York, USA Statistics: A Series of Textbooks and Monographs

Full of practical examples, Introduction to Scheduling presents the basic concepts and methods, fundamental results, and recent developments of scheduling theory. With contributions from highly respected experts, it provides self-contained, easy-to-follow, yet rigorous presentations of the material. The text introduces methods for solving various scheduling problems, including resourceconstrained project scheduling, machine scheduling, and job scheduling. It covers both the foundations in scheduling and modern developments, such as online scheduling. Along with a number of examples, theorems, and pedagogical proofs, the book provides in-depth coverage of key application fields.

Integrating theory and practice, this comprehensive book encompasses the most widely used acceptance sampling techniques. This second edition includes coverage of ISO 2859 and 3951 standards and the ASTM version (E2234) of MIL-STD-105E, along with a new section on credit-based sampling plans. It also stresses the role of sampling schemes with switching rules and extensively discusses accept zero plans, including TNT, credit-based, the Nelson monograph for c=0, and MIL-STD-1916. The authors introduce the fundamentals of probability theory and provide problems with solutions at the end of the text.

Catalog no. C7273, ISBN: 978-1-4200-7273-0 November 2009, 6-1/8 x 9-1/4, 333 pp. Suggested Price: $92.95 / £58.99

Catalog no. C9527, ISBN: 978-1-58488-952-6 March 2009, 7 x 10, 700 pp. Suggested Price: $119.95 / £72.99

Available in eBook

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Advances in Human Factors and Ergonomics in Healthcare Edited by

Applied Reliability Third Edition Paul A. Tobias

Vincent G. Duffy

Austin, Texas, USA

Quality & Reliability

Purdue University, Indiana, USA Series: Advances in Human Factors and Ergonomics

David C. Trindade

Based on recent research, this book discusses how to improve quality, safety, efficiency, and effectiveness in patient care through application of human factors and ergonomics principles. It provides guidance on the design and application of systems and devices for healthcare delivery, from a patient and staff perspective. It covers everything from the proper design of bed rails to the most efficient design of operating rooms to analysis of staff-patient interaction. It also supplies a way to improve organizational aspects and approaches to modeling, targeting work aspects specific to healthcare settings.

This easy-to-use guide addresses basic descriptive statistics, reliability concepts, the exponential distribution, the Weibull distribution, the lognormal distribution, reliability data plotting, acceleration models, life test data analysis, and systems models. The third edition includes a new chapter on Bayesian reliability analysis and updated coverage of repairable system modeling. Taking an example-oriented approach to reliability analysis, it provides detailed illustrations of software implementation throughout using several widely available software packages. The book includes access to software and other files online.

Catalog no. K11576, ISBN: 978-1-4398-3497-8 June 2010, 6-1/8 x 9-1/4, 900 pp. Suggested Price: $79.95 / £49.99

Catalog no. C4665, ISBN: 978-1-58488-466-8 June 2011, 6-1/8 x 9-1/4, 600 pp. Suggested Price: $89.95 / £63.99

Sun Microsystems, Inc., Palo Alto, California, USA

Available in eBook

Advances in Human Factors, Ergonomics, and Safety in Manufacturing and Service Industries

The Basics of FMEA

Edited by

Second Edition

Waldemar Karwowski

Robin McDermott, Raymond J. Mikulak, & Michael Beauregard

University of Central Florida, Orlando, USA

Textbook

Gavriel Salvendy

Resource Engineering, Tolland, Connecticut, USA

Tsinghua University, P.R. China Series: Advances in Human Factors and Ergonomics

Updated with enhanced methods to reflect the ISO 9000 and ISO/TS 16949 standards, The Basics of FMEA, 2nd Edition systematically assists developers and engineers in achieving quality and cost efficiency. It fully defines Failure Mode and Effect Analysis and provides a definitive ten-step method for its implementation illustrated by an extended case study. The book demonstrates how to involve all stakeholders in the process so as to identify and preemptively eliminate those product deficiencies that originate in production.

Meeting the needs of the manufacturing and service sectors of contemporary industry, this volume is concerned with the human factors, ergonomics, and safety issues related to the design of products, processes, and systems, as well as the operation and management of business enterprises. This book will be of special value to researchers and practitioners involved in the design of products, processes, systems, and services, which are marketed and utilized by a variety of organizations around the world. Catalog no. K11577, ISBN: 978-1-4398-3499-2 June 2010, 6-1/8 x 9-1/4, 1250 pp. Suggested Price: $79.95 / £49.99

Catalog no. PP7377, ISBN: 978-1-56327-377-3 December 2008, 6 x 9, 90 pp., Soft Cover Suggested Price: $15.95 / £10.99

Available in eBook

Advances in Occupational, Social, and Organizational Ergonomics Edited by

Peter Vink Delft University of Technology, The Netherlands

Jussi Kantola

Food Industry Quality Control Systems Mark Clute Turtle Mountain, LLC, Eugene, Oregon, USA

Series: Advances in Human Factors and Ergonomics

Worldwide the attention for health, innovation, and productivity is increasing. The need for knowledge and its applications is large and this book contributes to knowledge development as well as its application. The content varies from the effect that a new office interior has on its occupants, to the most efficient design for a glove. It examines topics as diverse as the facilitation of human interaction through workplace design and the improvement of virtual reality applications. Its 90 articles represent 24 countries on five continents.

With more than 100 tables, spreadsheets, and program outlines, Food Industry Quality Control Systems features all of the systems needed for food manufacturing facilities to assure food quality and safety. It outlines the role of management in overall quality control and the role of HACCP within a company. It explains the basics of quality control programs including pest control programs, lot coding, organizational charts, specifications, supplier certification, and sanitation programs. The book provides readers with online access to supporting programs and customizable forms to fit their own needs.

Catalog no. K11582, ISBN: 978-1-4398-3507-4 June 2010, 6-1/8 x 9-1/4, 860 pp. Suggested Price: $79.95 / £49.99

Catalog no. 8028, ISBN: 978-0-8493-8028-0 October 2008, 6-1/8 x 9-1/4, 536 pp. Suggested Price: $149.95 / £96.00

Available in eBook

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Edited by

Industrial Applications of Laser Diagnostics

J. N. Chakraborty

Yoshihiro Deguchi

National Institute of Technology, Jalandhar, India

Mitsubishi Heavy Industries, Nagasaki, Japan

This book details the fundamentals and practices of dyeing and coloration of textiles. It covers academic as well as industrial aspects of coloration while also defining problems and providing solutions. It is of interest to researchers who study process and quality control. Recent developments and research in the area of dyeing, viz. dyeing of micro-fibre, garment dyeing etc have also been included to keep pace with contemporary requirements. This complete, yet concise text presents chemistry and application details of all classes of dyes.

With numerous real-world industrial examples, this cohesive work reviews cutting-edge laser-based techniques as applied to industrial monitoring and diagnostics. It covers regulations, safety and environmental issues, and a range of modern applications in industrial physics and engineering. The book focuses on laser-induced fluorescence, laser-induced breakdown spectroscopy, tunable diode laser absorption spectroscopy, time-of-flight mass spectroscopy, and optical fiber sensing technology. It also explores industrial products that address environmental and safety requirements.

Catalog no. N10135, ISBN: 978-81-908001-4-3 February 2009, 6 x 9 Suggested Price: $179.95 / £110.00

Catalog no. K12464, ISBN: 978-1-4398-5337-5 June 2011, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $139.95 / £89.00 Available in eBook

Guide to Microbiological Control in Pharmaceuticals and Medical Devices Second Edition

Quality & Reliability

Fundamentals and Practices in Colouration of Textiles

Lean Manufacturing

Edited by

Business Bottom-Line Based

Stephen P. Denyer

John X. Wang

Cardiff University, UK

Lean Six Sigma Institute of Technology, Marion, Iowa, USA

Rosamund M. Baird University of Bath, UK

This second edition covers the principal aspects of microbiology relevant to the preformulation, formulation, manufacturing and license application stages involved with the production of pharmaceuticals. Expanding its focus to include medical devices, this edition provides an introduction to microbiology geared towards the nonmicrobiologist. Covering good manufacturing practice in the control of contamination, the text explores monitoring microbiological quality, the preservation of pharmaceutical formulations, and principles of sterilization. It also considers package integrity testing and the evaluation of contamination risks in clean rooms. Catalog no. TF2048, ISBN: 978-0-7484-0615-9 December 2006, 6-1/8 x 9-1/4, 504 pp. Suggested Price: $179.95 / £114.00

Written by an expert who has seen firsthand the limitations of traditional Lean manufacturing, this book demonstrates how an awareness of manufacturing business metrics is absolutely essential for every Lean manufacturing practitioner. The author outlines case studies relating world events and manufacturing efficiency and presents Lean manufacturing strategies and techniques designed to accelerate responses to current and future events on the floors of the world’s manufacturing facilities. The book introduces key methods for harnessing market forces by following the Three Golden Rules to reduce production and inventory costs. Catalog no. 86022, ISBN: 978-1-4200-8602-7 August 2010, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $89.95 / £57.99

Available in eBook

Lean Six Sigma in Service Applications and Case Studies Edited by

Humidification and Ventilation Management in Textile Industry

Sandra L. Furterer

Edited by

Based on case studies, this book demonstrates applications of Six Sigma, especially in service or non-traditional industries and processes. In a clear style that is not overly technical, the author describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem solving approach and how it can be applied to service and transaction related processes. The case studies illustrate the application of Lean Six Sigma tools to a variety of processes and problems including financial process improvement, designing a recruiting process, managing a college’s assets, and improving educational processes.

B. Purushothama Purushothama Consultants, Bangalore, India

Production and quality can be significantly impacted by improper selection or inadequate maintenance of temperature and humidity measures. Based on the author’s 38 years in the textile industry, this book explains the principles adopted in different humidification plants and their adoption. The author translates his experience working as a technician dealing with the problems of humidification into a comprehensive, authoritative guide. Catalog no. N10134, ISBN: 978-81-908001-2-9 February 2010, 6 X 9, 415 pp. Suggested Price: $189.95 / £121.00

Wal-Mart Stores Inc., Bentonville, Arkansas and Southern Polytechnic State University, Marietta, Georgia, USA

Catalog no. 78887, ISBN: 978-1-4200-7888-6 May 2009, 6-1/8 x 9-1/4, 468 pp. Suggested Price: $82.95 / £52.99 Available in eBook

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Textbook

Models of Network Reliability Analysis, Combinatorics, and Monte Carlo

Life Cycle Costing for Engineers B.S. Dhillon

Ben Gurion University, Beer Sheva, Israel

Yoseph Shpungin

Quality & Reliability

University of Ottawa, Canada

Shamoon College of Engineering, Beer Sheva, Israel

In today’s global economy, the procurement decisions of many engineering products are not made on initial procurement costs alone, but on their life cycle costs. Past experiences indicate that product ownership cost often exceeds the procurement cost. Eliminating the need to consult many different sources, this book brings together life cycle costing concepts for various industrial sectors. It explores the economics of life cycle costing, presents introductory engineering reliability and maintainability concepts, and includes examples with solutions.

Unique in its approach, this volume provides a brief introduction to Monte Carlo methods and a concise exposition of Reliability Theory ideas. From there, it investigates a collection of principal network reliability models and provides solutions for most principal network reliability problems as Monte Carlo algorithms. Written by reliability experts with significant teaching experience, this reader-friendly text serves the needs of software, industrial, and reliability engineering students, researchers, and engineers. Stressing intuitive explanations and providing detailed proofs of difficult statements, the book offers end-ofchapter exercises with worked numerical examples—making it ideal for self study.

Catalog no. K10869, ISBN: 978-1-4398-1688-2 October 2009, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $102.95 / £65.99 Also Available in Soft Cover and in eBook

Catalog no. K10902, ISBN: 978-1-4398-1741-4 December 2009, 6-1/8 x 9-1/4, 217 pp. Suggested Price: $82.95 / £52.99

Microbial Limit and Bioburden Tests Validation Approaches and Global Requirements, Second Edition Lucia Clontz Diosynth Biotechnology, a part of Schering-Plough, Morrisville, North Carolina, USA

Ilya B. Gertsbakh

Poka-Yoke Improving Product Quality by Preventing Defects Nikkan Kogyo Shimbun

Now in its second edition, this work is the culmination of research and discussions with technical experts, as well as USP and FDA representatives on topics of interest to the pharmaceutical microbiologist and those responsible for microbial quality. New in this edition is a chapter dedicated to the topic of biofilms and their impact on pharmaceutical and biopharmaceutical operations. The subject of rapid methods in microbiology has been expanded and includes a discussion on the validation of alternative microbiological methods and a case study on microbial identification in support of a product contamination investigation.

A completely illustrated guide to poka-yoke for supervisors and shop-floor workers, this book summarizes many of the concepts and main features of poka-yoke. It includes 240 examples, organized according to the broad issue or problem they address, of poka-yoke improvements implemented in Japanese plants. The author pinpoints how poka-yoke applies to specific devices, parts and products, categories of improvement methods, and processes. He provides sample improvement forms readers can use to sketch out their ideas.

Catalog no. 53485, ISBN: 978-1-4200-5348-7 October 2008, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $199.95 / £127.00

Catalog no. PP9931, ISBN: 978-0-915299-31-7 February 1989, 8-1/2 x 11, 304 pp. Suggested Price: $85.95 / £54.99

Available in eBook

Mistake-Proofing for Operators The ZQC System

Practical Reliability Engineering and Analysis for System Design and Life-Cycle Sustainment William Wessels University of Alabama, Huntsville, USA

Productivity Press Development Team The Zero Quality Control System (ZQC) does not blame people for errors, but instead keeps errors from becoming defects by monitoring processing conditions at the source. Using this approach, mistake-proofing devices called poka-yoke are used to check and give feedback about each product or operation in the process, not just a sample. Winner of a Shingo Prize for Excellence in Manufacturing, Mistake-Proofing for Operators introduces operators and assembly workers to the basic methodology of ZQC in an easy-to-read format that covers all aspects of this important manufacturing improvement strategy. Catalog no. PP7127, ISBN: 978-1-56327-127-4 January 1997, 7 x 10, 96 pp., Soft Cover Suggested Price: $29.95 / £18.99

Structured in stand-alone sections, designed specifically for practicing engineers, this book addresses specific reliability and maintainability analysis methods for part design, systems integration and life-cycle sustainment. Unlike many books on this subject, this one departs from the nearly exclusive use of the exponential probability distribution to characterize failure and demonstrates other probability distributions that more accurately describe the true behavior of failure. It emphasizes failure that results from wear-out over the useful life of the part. The engineering, rather than mathematical or statistical approach, sets this book a part. Catalog no. 94394, ISBN: 978-1-4200-9439-8 April 2010, 6-1/8 x 9-1/4, 497 pp. Suggested Price: $129.95 / £82.00 Available in eBook

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Practical Stress Analysis in Engineering Design University of Cincinnati, Ohio, USA

Quality Characterisation of Apparel

Harold Josephs

Edited by

Lawrence Technological University, Southfield, Michigan, USA Series: Dekker Mechanical Engineering

Subrata Das

This book presents the application of engineering design and analysis based on the approach of understanding the physical characteristics of a given problem and then modeling the important aspects of the physical system. This third edition provides coverage of contact stress analysis, singularity functions, gear stresses, fasteners, shafts, and shaft stresses. It introduces finite element methods as well as boundary element methods and features worked examples, problems, and a section on the finite difference method and applications. This text is suitable for undergraduate and graduate students in mechanical, civil, and aerospace engineering.

Apparel creators face new technologies and testing devices to ensure the quality and safety of their products. This book discusses different testing protocols for apparel and related accessories, pinpointing their salient features. It covers the importance of various essential standards and regulations associated with quality evaluation of apparels for the export market and reviews assorted safety aspects of children’s apparel. The book also highlights the role of retailers, agent, vendor, and laboratory in the quality program of clothing sector.

Ronald Huston

Catalog no. DK4291, ISBN: 978-1-57444-713-2 December 2008, 7 x 10, 664 pp. Suggested Price: $146.95 / £93.00

Central Silk Technological Institute, Bangalore, India

Catalog no. N10133, ISBN: 978-81-908001-3-6 February 2010, 6 X 9, 200 pp. Suggested Price: $159.95 / £99.00

Available in eBook

Quality Control Training Manual Principles of Total Quality Third Edition Vincent K. Omachonu University of Miami, Coral Gables, Florida, USA

Joel E. Ross Florida Atlantic University, Boca Raton, USA

An exceptionally thorough treatment of quality, this bestselling text provides practical instruction for students as well as for those responsible for quality implementation and management. The authors address reliability against the backdrop of increasing litigation in the area of product performance. Chapters provide a historical perspective for Six Sigma and discuss the concepts of service excellence within healthcare organizations. The authors provide an expanded analysis of process quality management and quality function deployment, parameters for customer satisfaction, ways to organize for TQM, and the use of control charts to account for variables. Catalog no. SL3267, ISBN: 978-1-57444-326-4 May 2004, 6-1/8 x 9-1/4, 512 pp. Suggested Price: $79.95 / £50.99

Product Reliability, Maintainability, and Supportability Handbook

Comprehensive Training Guide for API, Finished Pharmaceutical and Biotechnologies Laboratories

Quality & Reliability

Third Edition

Syed Imtiaz Haider & Erfan Asif Syed Julphar Gulf Pharm Industries, United Arab Emirates

A valuable tool for chemists and analysts working in Quality Control laboratories, this book provides technical solutions that fulfill training requirements and build skilled manpower. It is written for practitioners in quality control laboratories, product development laboratories, and stability laboratories in pharmaceutical and bio-pharmaceutical manufacturing, along with students in pharmaceutical and biotechnology development. It includes chapters on various elements commonly used in quality control labs, with questions at the end to ensure understanding. It also includes training manuals, training log and a CD-ROM with additional resources. Catalog no. K12268, ISBN: 978-1-4398-4994-1 January 2011, 6 x 9, 479 pp. Suggested Price: $139.95 / £89.00

Second Edition

Quality Management

Edited by

Theory and Application

Michael Pecht

Peter D. Mauch

University of Maryland, College Park, USA

Controls Solutions Inc., Aurora, Illinois, USA

To ensure product reliability, an organization must follow certain practices during the product development process that impact reliability. The second edition of this bestselling volume helps professionals to identify the shortcomings in the reliability practices of their organizations and empowers them to take actions to overcome them. It focuses on identifying failure mechanisms and teaches traditional maintainability and supportability tasks. Edited by a mechanical engineer known for his work in product development, reliability, packaging, and supply chain efficiency, this book also considers optimization methods.

Quality is not an engineering discipline, but a business practice. Dr. Peter D. Mauch offers his expertise in this book, demonstrating the necessity of quality as a sustained management activity. Divided into five sections, the book covers staffing, motivation, control, planning, and organization. It offers quality management practices and discusses the impact of managing for quality throughout an organization. The book addresses the alignment of individual departments to maximize quality, business planning and success metrics, record keeping, and department level quality control implementation and deviations.

Catalog no. 9879, ISBN: 978-0-8493-9879-7 April 2009, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $102.95 / £65.99

Catalog no. K10712, ISBN: 978-1-4398-1380-5 December 2009, 6 x 9, 171 pp. Suggested Price: $51.95 / £32.99

Available in eBook

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Reliability Analysis and Prediction with Warranty Data Issues, Strategies, and Methods Bharatendra K. Rai

Risk Analysis in Engineering

University of Massachusetts, North Dartmouth, USA

Techniques, Tools, and Trends

Nanua Singh

Mohammad Modarres

Quality & Reliability

Consultant, Troy, Michigan, USA

University of Maryland, College Park, USA

This accessible guide helps readers successfully interpret warranty data to make accurate predictions. It discusses practical issues associated with the modeling and analysis of warranty data and includes a number of useful strategies to reduce costs of warranties. The authors offer a step-by-step approach with flowcharts to extract meaningful information from the warranty data, demonstrating each approach with detailed application examples. They also illustrate the use of neural networks in predicting warranty performance and show how other statistical methodologies can help support strategic, tactical, and operational types of managerial decision making.

Developed as a guide for practitioners and as a textbook for upper-level courses in risk analysis, Risk Analysis in Engineering presents an engineering approach to probabilistic risk analysis (PRA). It emphasizes methods for comprehensive PRA studies, including techniques for risk management. The book requires no prior knowledge of risk analysis and provides the necessary mathematical and engineering foundations. The text relies heavily on examples from the nuclear industry because that is where PRA techniques were first developed. Since PRA provides a best-estimate approach, the author pays special attention to explaining uncertainty characterization.

Catalog no. K10183, ISBN: 978-1-4398-0325-7 April 2009, 6-1/8 x 9-1/4, 184 pp. Suggested Price: $82.95 / £52.99

Catalog no. DK4812, ISBN: 978-1-57444-794-1 January 2006, 7 x 10, 424 pp. Suggested Price: $139.95 / £89.00

Available in eBook

Textbook

Reliability Engineering and Risk Analysis

RSM Simplified

A Practical Guide, Second Edition

Optimizing Processes Using Response Surface Methods for Design of Experiments

Mohammad Modarres & Mark Kaminskiy

Mark J. Anderson & Patrick J. Whitcomb

University of Maryland, College Park, USA

Vasiliy Krivtsov Ford Motor Company, Dearborn, Michigan, USA

Textbook

Only a handful of books cover both Reliability Engineering and Probabilistic Risk Assessment (PRA) together. With a focus on reliability analysis, this text provides a practical and comprehensive overview of reliability and risk analysis techniques. This second edition features additional topics including generalized renewal with applications, more detailed Bayesian estimation methods, and estimation of bounds of repairable unit reliability and availability. With numerous illustrative examples, this book also expands discussions on the models for physics of failure type probabilistic life estimation and uncertainty analysis and presents elementary risk analysis techniques. Catalog no. 9247, ISBN: 978-0-8493-9247-4 September 2009, 7 x 10, 471 pp. Suggested Price: $102.95 / £41.99

Reliability, Risk, and Safety Theory and Applications

Stat-Ease, Minneapolis, Minnesota, USA

A complete demystification of response surface methods (RSM), this book takes a simple-and-fun approach that provides knowledge on RSM in an easy-toread, informal style. Keeping formulas to a minimum and making liberal use of figures, charts, graphs, and checklists, the book offers relevant examples, amusing sidebars, and do-it-yourself exercises that lead readers to the peak potential for their product quality and process efficiency. The book includes Design-Expert, version 7, with a 180-day free trial, allowing readers to do the complex statistical computations, generate the necessary graphics, and perform the numerical optimization. Catalog no. PP7297, ISBN: 978-1-56327-297-4 November 2004, 7 3/8 x 9 1/4, 304 pp., Soft Cover Suggested Price: $61.95 / £39.99

Safety, Health, and Environmental Auditing A Practical Guide Simon W. Pain

Edited by

R. Bris, C. Guedes Soares, & S. Martorell

Solway Consulting Group, England

Containing papers presented at the 18th European Safety and Reliability Conference in Prague, Czech Republic, September 2009, Reliability, Risk and Safety: Theory and Applications will be of interest for academics and professionals working in a wide range of industrial and governmental sectors, including civil and environmental engineering, energy production and distribution, information technology and telecommunications, critical infrastructures, and insurance and finance.

This practical guide to environmental, safety, and occupational health audits allows organizations to avoid expensive external auditors and retain the knowledge and learning in-house. In contrast to the over-academic and uninspiring tone of many auditing books, this book gives accessible advice in a step-by-step manner. Building on novel auditing techniques designed to overcome common problems in the audit process, it emphasizes accurate auditing that is representative and repeatable. It allows managers and safety/environmental officers to undertake inhouse audits in a competent and reproducible fashion.

Catalog no. K11365, ISBN: 978-0-415-55509-8 August 2009, 6-3/4 x 9-3/4, 2480 pp. Suggested Price: $669.00 / £429.00

Catalog no. K11449, ISBN: 978-1-4398-2947-9 April 2010, 6-1/8 x 9-1/4, 230 pp. Suggested Price: $89.95 / £57.99

Available in eBook

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Practical Steps to Quality Robert T. Amsden, Howard E. Butler, & Davida M. Amsden

What it Means to Your Bottom Line and How to Control It Baboo Kureemun & Robert Fantina

Written in clear language, this hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. While the author employs statistical tools, these are rooted in practical examples, which require only basic math skills. The book explains how to set up and use variable and attribute control charts, as well as analyze frequency histograms, and evaluate machine and process capability. New sections cover checksheets, flow charts, and scatter diagrams. The final section examines how SPC tools are used in organizations committed to continuous improvement.

A detailed examination of a new concept in customer centricity, this book explores customer perception of quality and how to measure it. The author introduces a ground-breaking model for quantifying the impact that poor perception of quality has on the bottom line. It helps readers understand the importance of customer perception, how they may be misunderstanding this vital component, and how they can look at data collected from a variety of sources and glean a clear understanding of their customers’ perception, and the insight needed to improve it.

Catalog no. PP6340, ISBN: 978-0-527-76340-4 January 1998, 228x204, 304 pp., Soft Cover Suggested Price: $33.95 / £21.99

Catalog no. K12047, ISBN: 978-1-4398-4581-3 February 2011, 6 x 9, 224 pp. Suggested Price: $49.95 / £31.99 Available in eBook

Closed-Loop Supply Chains Systems Life Cycle Costing Economic Analysis, Estimation, and Management John V. Farr United States Military Academy at West Point, New York, USA Series: Complex Systems Engineering and Management

An analysis of today’s business environment and the integration of software, people, and interfaces, this book explores the roles of engineers, information technologists, and product development professionals. It provides methods, processes, and tools (MPTs) for life cycle costing while focusing on technology centric examples. The author includes unpublished material on the costing of commercial off the shelf systems and presents the MPTs for a product development perspective. The text also covers applications that use Excel spreadsheets for better comprehension. Catalog no. K11422, ISBN: 978-1-4398-2891-5 February 2011, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $99.95 / £63.99 Available in eBook

New Developments to Improve the Sustainability of Business Practices Edited by

Mark E. Ferguson The Georgia Tech College of Management, Atlanta, USA

Gilvan C. Souza Kelley School of Business, Indiana University, Bloomington, USA Series: Supply Chain Integration Modeling, Optimization and Application

Written by academic experts, in language that’s accessible to practitioners, this authoritative resource examines recent research and case studies of companies running profitable reuse/remanufacture operations in various industries. It illustrates profitable practices in returned and recovered products, clearly explaining how to: design a reverse logistics network, conduct production planning, implement effective marketing strategies, and apply closed-loop supply chain strategies in industries besides manufacturing. From product development to materials to assembly and profitability, this complete resource explores the impact of these processes across all aspects of the supply chain. Catalog no. AU9525, ISBN: 978-1-4200-9525-8 April 2010, 6-1/8 x 9-1/4, 257 pp. Suggested Price: $79.95 / £49.99

Quality & Reliability / Supply Chain Management / Logistics

Your Customers’ Perception of Quality

SPC Simplified

Available in eBook

Transportation Systems Reliability and Safety B.S. Dhillon

Compliance in Today’s Global Supply Chain Thomas A. Cook American River International, Melville, New York, USA

University of Ottawa, Canada

Integrating coverage of transportation reliability and safety topics and concepts into a single volume, this book eliminates the need to consult a number of different resources to obtain important information. It begins with mathematical concepts and safety basics considered useful to understanding the contents of subsequent chapters. The author covers the significance of human error in rail and transportation systems and provides material on methods used to perform reliability and safety analyses. He offers problems to test reader comprehension and examples with solutions.

An expert on global supply chain management, Tom Cook is the recipient of numerous accolades, including an International Partnership Award bestowed by President Bill Clinton. In this book, Cook provides a blueprint for executing a compliant and cost-effective global trade program. Covering best practices for outbound and inbound logistics, the book identifies traditional and emerging complications, details solutions for building and securing the global supply chain, and includes compliance information organized by government agencies. It also provides proven approaches for billing and record keeping, and discusses prevalent homeland security issues.

Catalog no. K12078, ISBN: 978-1-4398-4640-7 February 2011, 6-1/8 x 9-1/4, 238 pp. Suggested Price: $99.95 / £63.99

Catalog no. AU6219, ISBN: 978-1-4200-8621-8 November 2010, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Available in eBook For more information and a complete list of titles, visit us at www.crcpress.com

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Construction Supply Chain Management Handbook

Edited by

C. Mena

Supply Chain Management / Logistics

Edited by

Cranfield University, Bedfordshire, UK

William J. O’Brien, Carlos T. Formoso, Vrijhoef Ruben, & Kerry London

G. Stevens

Increasing demands for quality and cost improvements as well as the revolution in global logistics has brought research on construction supply chain management to the forefront. With international contributors providing interdisciplinary perspectives, this volume provides a comprehensive review of CSCM methodologies and presents leading examples of best practices. Keeping pace with advances in the field, the book addresses major areas of concern, including management of production operations, organizational arrangements and contracts, and the use of information technology.

Food and drink supply chains are complex, continually evolving systems with a wide range of challenges. This volume identifies six key challenges in managing food and drinks supply chains, with a section devoted to each challenge. These include the fundamental role of relationship management in supply chains, the active alignment of supply and demand, different approaches to effective and efficient process management, quality and safety management, the effective use of new technologies, and the delivery of food as a sustainable and responsible activity.

Catalog no. 47450, ISBN: 978-1-4200-4745-5 October 2008, 6-1/8 x 9-1/4, 508 pp. Suggested Price: $133.95 / £85.00

Catalog no. N10144, ISBN: 978-1-4398-2726-0 February 2010, 6 x 9 Suggested Price: $269.95 / £172.00

Consultant, UK

Available in eBook

Enterprise Sustainability Enhancing the Military’s Ability to Perform its Mission Dennis F.X. Mathaisel, Joel M. Manary, & Clare L. Comm

Custom Kanban Designing the System to Meet the Needs of Your Environment Raymond S. Louis Replenishment Technology Group, Gilbert, Arizona, USA

Delivering Performance in Food Supply Chains

Raymond Louis demonstrates how to develop and implement a successful kanban system by selecting appropriate kanban techniques based on the environmental factors and needs of specific organizations. The book explains each technique, including a description of the environment and type of company it is intended to serve. Addressing the design and implementation of a complete kanban system, it explains more than 20 design options and associated replenishment techniques, so the reader will be able to develop their own kanban system. Catalog no. PP7345, ISBN: 978-1-56327-345-2 September 2006, 6 x 9, 256 pp. Suggested Price: $51.95 / £32.99

Series: Sustaining the Military Enterprise

Offering a blueprint for transforming military depot workload and processes into high-performance operations, this volume provides tools for enhancing the ability of the military to perform MRO on its weapon systems. It focuses on availability of required parts, facilities, tools, and manpower; dependability of the weapon systems; capability of the enterprise to perform the mission; affordability and improving the life cycle cost (LCC) of a system or project; and marketability of concepts and motivating decision makers. These concepts and tools are applicable to any enterprise, military or commercial, that is concerned about sustainability. Catalog no. AU7858, ISBN: 978-1-4200-7858-9 October 2009, 7 x 10, 412 pp. Suggested Price: $92.95 / £58.99 Available in eBook

ERP Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition Carol A Ptak Consultant, Long Branch, Washington, USA

Eli Schragenheim

Kanban for the Shopfloor The Productivity Press Development Team The primary benefit of kanban is to reduce overproduction, the worst of the seven deadly wastes. A true kanban system produces exactly what is ordered, when it is ordered, and in the quantities ordered. Kanban for the Shopfloor provides a working manual for those seeking to implement this method of production control in any operation. It defines the various terms and methods employed in kanbans, and illustrates how, when adhered to, kanban is an element of continuous improvement that ultimately leads to the ideal of one-piece flow. Catalog no. PP7269, ISBN: 978-1-56327-269-1 February 2002, 7 x 10, 120 pp., Soft Cover Suggested Price: $29.95 / £18.99

Elyakin Management Systems, Ra’anana, Israel Series: Resource Management

This second edition of a bestseller explains enterprise resource planning (ERP) from the perspective of the business manager. It furnishes a detailed roadmap with real-life examples for successful selection, implementation, and utilization of ERP. It covers updated concepts like supplier and customer relationship management and technology support. The book also provides readers with access to an online learning tool that simulates a real-time ERP information system and allows users to practice managing a small company to illustrate potential issues and their solutions. Catalog no. SL3585, ISBN: 978-1-57444-358-5 October 2003, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $89.95 / £56.99 Available in eBook

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Introduction to Supply Chain Management Technologies

Textbook

Facilities Design

Second Edition

Third Edition University of Louisville, Kentucky, USA

Series: Resource Management

Delineating the proper design, layout, and location of facilities, this book strikes a healthy balance between theory and practice. It provides an understanding of the practical aspects of implementing preliminary designs development through analytical models. The third edition of a bestseller, it features multimedia tools, software, and additional exercise problems. The text presents analytical performance evaluation models and tests them using software available for download on the web. An appendix offers queuing and queuing models along with simulation examples. Each chapter includes a set of review questions for self-study.

The second edition of this popular resource reflects new technology in supply chain management (SCM). Providing a comprehensive review of business computing, it features new chapters on the fundamentals of computing and their enabling power as well as the basics of contemporary ERP/supply chain business solutions. Focusing on the impact of the Internet on strategic elements of SCM, the author highlights integrative software tools that allow for new levels of collaboration, flexibility, and performance.

Catalog no. 66269, ISBN: 978-1-4200-6626-5 June 2008, 7 x 10, 624 pp. Suggested Price: $131.95 / £51.99

Fix Your Supply Chain How to Create a Sustainable Lean Improvement Roadmap

Catalog no. K11705, ISBN: 978-1-4398-3752-8 October 2010, 6-1/8 x 9-1/4, 424 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Inventory Management Non-Classical Views

Paul Husby

Edited by

3M Company, St. Paul, Minnesota, USA

Mohamad Y. Jaber

Dan Swartwood

Ryerson University, Toronto, Ontario, Canada Series: Industrial Innovation

Sand Springs, Oklahoma, USA

This book explores successful supply chain improvement requirements and methodologies. It covers the use of these techniques in a story about Twin City Manufacturing, a fictitious company based on the authors’ actual experiences. Whether you are intimately familiar with supply chain or have limited experience, the authors present a valuable roadmap for supply chain improvement. Drawing on their combined seven decades of experience, the authors arm readers with the knowledge and methods needed to identify and implement change, and the confidence needed to become an effective change agent. Catalog no. PP7381, ISBN: 978-1-56327-381-0 May 2009, 6 x 9, 214 pp. Suggested Price: $51.95 / £32.99

Implementing Lean Six Sigma throughout the Supply Chain The Comprehensive and Transparent Case Study Elizabeth A. Cudney & Rodney Kestle Missouri University of Science and Technology, Rolla, USA

From start to finish, this book follows a comprehensive case study of a team as they implement a Lean Six Sigma project. This in-depth case study considers the data and explains how the team drew their conclusions. The accompanying CD includes the data covered in the case study so readers can peform their own analyses. Using more than 100 illustrative figures and tables, the text demonstrates the links between all of the Lean Six Sigma tools. Catalog no. K11389, ISBN: 978-1-4398-2814-4 November 2010, 7 x 10, 280 pp., Soft Cover Suggested Price: $59.95 / £38.99 Available in eBook

Supply Chain Management / Logistics

David Frederick Ross

Sunderesh S. Heragu

Constantly changing in response to international competition and new technology, inventory management requires a new family of performance measures that represent situations more realistically. Establishing the foundation for new areas of research, Inventory Management: Non-Classical Views focuses on the need to design inventory systems that serve as a means of flexibility, to develop performance measures other than cost to control inventory, and to view inventory as a contributor to customer value creation. Catalog no. 79972, ISBN: 978-1-4200-7997-5 August 2009, 6-1/8 x 9-1/4, 242 pp. Suggested Price: $82.95 / £52.99

Available in eBook

Lean Logistics The Nuts and Bolts of Delivering Materials and Goods Michel Baudin MMTI, Palo Alto, California, USA

Defining best post production processes for finished goods, respected consultant Michel Baudin teaches business operators how to maintain supply that meets demand, as well as the ability to organize and deliver that supply. Applying his well-known nuts and bolts approach, Baudin addresses the physical infrastructure of Lean logistics and the flow of information that serves as its nervous system. He demonstrates how to avoid shortages while maintaining low inventories, and explains how to take advantage of the increased flexibility generated through Lean manufacturing. Catalog no. PP7296, ISBN: 978-1-56327-296-7 February 2005, 6 x 9, 400 pp. Suggested Price: $61.95 / £39.99

For more information and a complete list of titles, visit us at www.crcpress.com

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Lean Supplier Development Establishing Partnerships and True Costs Throughout the Supply Chain Chris Harris, Rick Harris, & Chuck Streeter

Supply Chain Management / Logistics

Taking a Lean approach, this book explains how to apply the concept of value mapping to the efficient design of a supply chain. It shows how to analyze and map the entire supply chain process and assess any gaps or redundancies that waste time. It takes into account the complexity of multiple suppliers, distribution centers, and dispersed customers. The text also examines the impacts of international sourcing and the organizational culture on supply chain process design and operation. Catalog no. K10563, ISBN: 978-1-4398-1125-2 September 2010, 7 x 10, 218 pp., Soft Cover Suggested Price: $49.95 / £31.99 Available in eBook

Setting the Conditions for Excellence Joseph L Walden Supply Chain Leadership Institute, Kansas City, Missouri, USA Series: Resource Management

Applying three decades of supply chain experience, Joe Walden invites supply chain managers to become leaders in pursuit of new levels of excellence. In addition to providing a roadmap to leadership for supply chain professionals, the book fills a gap in most university curriculums by serving as a practical manual on leadership. The book details the qualities considered benchmarks for measuring leadership success. It also provides a historical look at leadership in supply chain management complemented by original interviews with leaders in industry and government across three continents. Catalog no. AU397X, ISBN: 978-1-4200-8397-2 June 2009, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $82.95 / £52.99 Available in eBook

Lean Supply Chain Management Essentials A Framework for Materials Managers Bill Kerber & Brian J. Dreckshage

Modeling and Benchmarking Supply Chain Leadership

Operational Excellence Using Lean Six Sigma to Translate Customer Value through Global Supply Chains James William Martin Six Sigma Integration, Inc., Rehoboth, Massachusetts, USA

Presenting an alternate approach to addressing supply chain issues, the authors argue that the traditional materials planning environment, typically embodied by an Enterprise Resource Planning (ERP) system, is an ineffective support system for companies looking to adopt Lean practices. Presenting a materials planning and control chart approach using Lean tools, the text focuses on the materials management aspects of Lean, such as leveling work within the value stream and the concept of Every Part Every Interval. It combines independent demand characteristics with manufacturing strategy.

Presenting 110 concepts designed to translate the voice of the customer throughout the global supply chain, this volume is a valuable source of information for organizations seeking to increase productivity and improve shareholder satisfaction. It explains how to increase competitiveness through the application of Six Sigma and details crucial implementations needed to enhance productivity. It also explains how to establish seamless information-sharing throughout global supply chains, paying particular attention to the role of IT.

Catalog no. K11892, ISBN: 978-1-4398-4082-5 March 2011, 7 x 10, 271 pp., Soft Cover Suggested Price: $59.95 / £38.99

Catalog no. AU6250, ISBN: 978-1-4200-6250-2 December 2007, 244x180, 664 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Textbook

Mastering Purchasing Management for Inbound Supply Chains Thomas A. Cook American River International, Melville, New York, USA

The lessons of inbound supply can be very costly if learned through a trial-anderror approach. Leaving little to chance, international trade expert Thomas Cook details the fundamentals of logistics and compliance.He presents case studies that illustrate best practices in imports, logistics, and landed cost modeling across a range of industries. This comprehensive purchasing guide includes tips for avoiding common foreign trade zone pitfalls and also covers the potential risks and complications involved with U.S. Customs (CBP), freight, INCO terms, and title and payment issues. Catalog no. PP6197, ISBN: 978-1-4200-8619-5 November 2010, 6-1/8 x 9-1/4, 417 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Principles of Supply Chain Management Richard E. Crandall & Charlie C. Chen Appalachian State University, Boone, North Carolina, USA

William Crandall University of North Carolina, Pembroke, USA Series: Resource Management

Supplying a balanced look at supply chains, including manufacturing and procurement, this book provides an accessible introduction to supply chain basics. It explains the logic behind why supply chain management is essential and examines how supply chains are evolving. It covers the forward supply chain (supplier to customer), the reverse supply chain (recycling), triple bottom line, cradle-to-grave, and cradle-to-cradle. Focusing on the customer and working backwards to the point of origin, the text provides numerous examples and case histories that outline a proven approach to effective supply chain integration. Catalog no. 91077, ISBN: 978-1-4200-9107-6 December 2009, 6-1/8 x 9-1/4, 645 pp. Suggested Price: $92.95 / £58.99

For more information and a complete list of titles, visit us at www.crcpress.com

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RFID and Auto-ID in Planning and Logistics A Practical Guide for Military UID Applications

RFID in Logistics

Erick C. Jones

University of Nebraska, Lincoln, USA

Christopher A. Chung

Seabrook, Texas, USA

Now that RFID technology has come of age and there are numerous choices, the challenge has become how to select the right one for the job. A practical reference on the workings of RFID and Auto-ID technologies such as satellite tags and barcodes and their integration into logistics initiatives, this book covers background, history, and current applications. It delineates a decision model for choosing RFID and other Auto-ID technologies. It covers integrating and developing RFID and Auto-ID applications, traditional planning and logistics, military UID requirements, and future research.

Examining past, present, and future directions of RFID technology, this book considers applications of RFID in animal tracking, toll roads, and people tracking. It addresses active and passive system component testing models and examines best practices for logistics integration. It covers mandates and standards, making it an ideal reference for practitioners and instructors. The book contains Technical Notes sections, allowing readers to move on to general concepts if that is their immediate need.

Catalog no. 94270, ISBN: 978-1-4200-9427-5 March 2011, 7 x 10, 432 pp. Suggested Price: $149.95 / £95.00

Catalog no. 9385, ISBN: 978-0-8493-8526-1 December 2007, 6-1/8 x 9-1/4, 520 pp. Suggested Price: $129.95 / £83.00 Available in eBook

Available in eBook

RFID and Sensor Networks

The Supply Chain in Manufacturing, Distribution, and Transportation

Architectures, Protocols, Security, and Integrations

Edited by

Yan Zhang, Laurence T. Yang, & Jiming Chen Series: Wireless Networks and Mobile Communications

Covering a broad range of topics that includes everything from the basics to future directions, RFID and Sensor Networks reviews architectures, protocols, standards, security, and applications. With sections devoted to each individual element, the text starts by covering the tags, readers, and middleware associated with RFID. Next, it provides insight into the routing, medium access control, and cross-layer optimization of WSNs. The third section focuses on the integration of RFID and WSN, addresses contemporary challenges, and illustrates concepts and applications with practical examples. Catalog no. AU7777, ISBN: 978-1-4200-7777-3 November 2009, 6-1/8 x 9-1/4, 646 pp. Suggested Price: $102.95 / £65.99 Available in eBook

Modeling, Optimization, and Applications Kenneth D. Lawrence New Jersey Institute of Technology, Newark, USA

Ronald K. Klimberg & Virginia M. Miori

Supply Chain Management / Logistics

A Practical Introduction

Saint Joseph’s University, Philadelphia, Pennsylvania, USA

Reporting on cutting-edge research in production, distribution, and transportation, this book supplies the understanding needed to tackle key problems within the supply chain. Viewing the supply chain as an integrated process with regard to tactical and operational planning, it details models to help you address the wide range of organizational issues that can adversely affect your supply chain. This compilation of scholarly research work from academia and industry considers high-level production schedules, product sourcing, network alignment, distribution center layouts, transportation operations with stochastic demand, inventory planning, and day-to-day operations planning. Catalog no. AU945X, ISBN: 978-1-4200-7945-6 September 2010, 6-1/8 x 9-1/4, 330 pp. Suggested Price: $89.95 / £57.99

Available in eBook

RFID Handbook Applications, Technology, Security, and Privacy Syed A. Ahson Microsoft Corporation, Bellevue, Washington, USA

Supply Chain Management at Warp Speed

Mohammad Ilyas

Integrating the System from End to End

Florida Atlantic University, Boca Raton, USA

Eli Schragenheim, H. William Dettmer, & J. Wayne Patterson

From basic concepts to future research directions, the RFID Handbook provides technical information about all aspects of RFID technology. This book presents current and emerging applications in supply chain management, field reporting and communication systems, the pharmaceutical industry, video surveillance, and information services. It also describes various state-of-the-art technologies from data management systems to transient and persistent electronic product codes. Additionally, the book addresses security and privacy issues with in-depth discussions of authentication mechanisms, inter-domain security, and encryption schemes, among other topics.

This sequel to the bestselling Manufacturing at Warp Speed, refines and updates the former approach to production management with new ideas that complement earlier tactics. This is the first book to describe, in detail, the application of the TOC approach to assured availability in distribution, for both original equipment manufacturers and retailers. The authors address the new demands taken on when a firm offers the ability to handle rush orders. They also review the issues surrounding availability and the management of inventory moving through distribution systems.

Catalog no. 54996, ISBN: 978-1-4200-5499-6 March 2008, 7 x 10, 712 pp. Suggested Price: $149.95 / £96.00

Catalog no. AU7335, ISBN: 978-1-4200-7335-5 April 2009, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $82.95 / £52.99

Available in eBook

Available in eBook For more information and a complete list of titles, visit us at www.crcpress.com

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Turbo Flow

Public Administration - Disaster Planning & Recovery 80

Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain

Communicating Emergency Preparedness Strategies for Creating a Disaster Resilient Public

Tim Conrad

Damon P. Coppola

The Gates Corporation, Florence, Kentucky, USA

Bullock and Haddow, LLC, Reston, Virginia, USA

Robyn Rooks

Erin K. Maloney

MPNL Solutions, Georgetown, Kentucky, USA

Michigan State University, East Lansing, USA

This book explains how to use Plan for Every Part (PFEP) to boost performance and cost efficiencies in your supply chain. It explains how to use PFEP to improve management of your raw materials, WIP, and finished goods inventories. Tapping into two decades of combined experience at Toyota Motor Manufacturing, the authors explain how to use PFEP to determine how much you need to build, the proper frequency for deliveries, how often you need to pick up from suppliers, and how much inventory you require.

An examination of pre-disaster awareness communication, this volume delineates the best ways to communicate disaster risk factors, response plans, and emergency procedures to the public without fomenting panic. The authors provide an overview and history of public disaster preparedness education and then proceed to explore risk management and the development of a campaign strategy. They include specific instruction on how those charged with developing these programs can obtain funding from donors, foundations, and government grants. The book includes case studies which identify various public awareness campaigns that have been successfully conducted in different communities.

Catalog no. K11093, ISBN: 978-1-4398-2067-4 November 2010, 7 x 10, 144 pp., Soft Cover Suggested Price: $44.95 / £28.99 Available in eBook

Catalog no. AU6510, ISBN: 978-1-4200-6510-7 May 2009, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $71.95 / £45.99 Available in eBook

Behavioral Health Response to Disasters Edited by

Julie Framingham & Martell L. Teasley Examining the current organizational structure of disaster behavioral health services, this book focuses on culture, race, ethnicity, gender, socioeconomic status, and age as factors to incorporate within treatment modalities and service delivery systems. It explains how to provide efficacious and culturally competent short-term and long-term care and treatment for disaster survivors. The book not only heightens awareness of culturally competent care, but also provides valuable training on how conduct interventions to meet the psychological needs of survivors from diverse backgrounds. Catalog no. K11125, ISBN: 978-1-4398-2123-7 June 2011, 7 x 10, 320 pp., Soft Cover Suggested Price: $79.95 / £49.99 Available in eBook

Community Disaster Recovery and Resiliency Exploring Global Opportunities and Challenges Edited by

DeMond S. Miller & Jason David Rivera Rowan University, Glassboro, New Jersey, USA

Emphasizing non-traditional approaches to disaster recovery and rebuilding communities, this book brings together leading research on the ways different societies have experienced disasters, learned from them, and revised their thinking about building resiliency pre and post disaster. It includes numerous case studies that illustrate the difficulties that persist as societies attempt to overcome challenges and rebuild more disaster-resilient communities. All chapters offer diverse community examples that form a framework for comparing best practices—focusing on integrated solutions for ecological restoration and community development. Catalog no. AU8822, ISBN: 978-1-4200-8822-9 October 2010, 6-1/8 x 9-1/4, 634 pp. Suggested Price: $99.95 / £63.99 Available in eBook

Critical Infrastructure Homeland Security and Emergency Preparedness, Second Edition

Catastrophic Disaster Planning and Response Clifford Oliver, CEM, CBCP Written by a recognized expert in emergency management, this volume is a thorough study of the planning process and response procedures for catastrophic disasters. Topics addressed include an introduction to catastrophe planning and response; ethical, political, and legal issues; logistics; critical infrastructure; public health and mass evacuation planning strategies and skills; and planning for response, recovery, and reconstruction. Recent real-world case studies demonstrate the characteristics of a catastrophic disaster, the special issues of response and recovery, and preparation on international, national, and local levels. Catalog no. K11939, ISBN: 978-1-4398-4169-3 July 2010, 6-1/8 x 9-1/4, 401 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Robert Radvanovsky CIPS, Infracritical, Geneva, Illinois, USA

Allan McDougall Evolutionary Security Management Inc., Ontario, Canada

Keeping pace with changes in laws and policies made by the DHS, the second edition of this popular reference is invaluable resource for emergency managers, disaster response professionals, public safety officials, and those involved with maintaining infrastructure. It adds information to reflect the development of the Incident Command System and the total revision of the National Response Plan. The book expands sections on the National Institute of Standards and Technology, the Homeland Security Presidential Directives and Supervisory Control and Data Acquisitions Systems security initiatives. Catalog no. AU9527, ISBN: 978-1-4200-9527-2 December 2009, 6-1/8 x 9-1/4, 318 pp. Suggested Price: $99.95 / £65.99 Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Edited by

Jack Pinkowski Nova Southeastern University, Fort Lauderdale, Florida, USA Series: Public Administration and Public Policy

Textbook

Disaster Recovery Brenda D. Phillips Oklahoma State University, Stillwater, USA

An analytical critique of the multidisciplinary issues involved in anticipating and rebuilding from disasters, this book introduces the theoretical constructs and conceptual foundations of disaster management. Contributors examine case studies of natural disasters around the world, and compare and contrast the efficacy of different management strategies from national, provincial, and local governments, as well as non-governmental agencies. They examine the issues faced by emergency personnel, present strategies for limiting the psychological impact on victims and first-responders, and discuss how to rebuild stronger, more resilient communities.

This core text tackles the recovery issues faced by federal, state, and local emergency managers in a long-term disaster recovery situation. Topics include recovery planning, housing, debris management, public and private sector recovery, and historical and cultural preservation. The author also discusses environmental recovery, social and psychological recovery and services, voluntary organizations, federal assistance programs, grant-writing, and donations management. Each chapter features key terms, learning objectives, highlighted practical applications, review questions, a summary, and references. Numerous case studies illustrate key concepts.

Catalog no. AU5862, ISBN: 978-1-4200-5862-8 January 2008, 6-1/8 x 9-1/4, 624 pp. Suggested Price: $102.95 / £66.99

Catalog no. AU7420, ISBN: 978-1-4200-7420-8 May 2009, 7 x 10, 546 pp. Suggested Price: $71.95 / £43.99

Available in eBook

Disaster Management and Preparedness Thomas D. Schneid & Larry R. Collins Eastern Kentucky University, Richmond, USA Series: Occupational Safety & Health Guide

Detailing methods for preparing organizations for disasters, this bestseller discusses tried and true tactics, as well as the areas often overlooked during the reactive and post-disaster phases. The authors address special considerations important in planning for disaster management, from chemical spills, floods, aircraft crashes, and terrorist attacks to catastrophic events. Covering all aspects of disaster preparedness, the book includes how-tos for dealing with the media and protecting an organization’s assets and furnishes OSHA and FEMA regulations, charts, and sample programs and audits. Catalog no. L1524, ISBN: 978-1-56670-524-0 November 2000, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $113.95 / £72.99

Textbook

Disaster Planning & Recovery

Disaster Management Handbook

The Human Side of Disaster Thomas E. Drabek University of Denver, Colorado, USA

Based on years of research, this is among the first books to scientifically evaluate human responses in the face of disasters. Four original short stories introduce readers to the human side of disaster; each one is rooted in actual events surrounding a particular disaster. The stories look at how attention to preparedness, response, recovery, and mitigation affect outcome and whether one can even predict how any two people will respond. It also looks at long term effects and issues of recovery. Catalog no. K10428, ISBN: 978-1-4398-0864-1 August 2009, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $61.95 / £39.99

Available in eBook

Disaster Management Global Problems and Local Solutions Rajib Shaw

Textbook

Introduction to Terrorism

Kyoto University, Japan University of Madras, Chennai, India

David H. McElreath, Carl Jensen, Chester L. Quarles, Stephen Mallory, & Michael Wiggington

Disaster data in recent years shows an increase in the physical, social, and economic impacts of these tragedies. While a global perspective of disaster management is necessary, it is also important to emphasize local solutions. This volume targets some of the key issues of disaster management on the local level, focusing on innovative research and applications. An up-to-date reference book for researchers and practitioners, this text explores different types of hazards and disasters and examines the interrelated themes of risk and vulnerability, technology, education, and community.

Introduction to Terrorism covers the evolution of terrorism, its growing sophistication, and its cynical indifference to human life. It begins by covering the history of terrorism and showing how the threats have changed since the September 11, 2001 attacks. It examines the methods America has chosen to deal with these threats using its military, government, and civilian agencies. Illustrating and examining current and future challenges, this state-of-the-art text follows a flow model developed and successfully taught in the classroom at several colleges and universities.

Catalog no. N10107, ISBN: 978-1-4398-1430-7 August 2009, 6-1/8 x 9-1/4, 608 pp. Suggested Price: $102.95 / £65.99

Catalog no. K12387, ISBN: 978-0-9823658-1-6 December 2009, 8-1/2 x 11, 392 pp., Soft Cover Suggested Price: $92.95 / £58.99

R.R. Krishnamurthy

For more information and a complete list of titles, visit us at www.crcpress.com

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Planning for Their Unique Needs

Principles of Emergency Management and Emergency Operations Centers (EOC)

Jane A. Bullock, George Haddow, & Damon P. Coppola

Michael J Fagel, PhD, CEM

Managing Children in Disasters

Finance, Budgeting, & Procurement

Bullock and Haddow, LLC, Reston, Virginia, USA

Aurora Safety, Founder & CEO, Illinois, USA

Written by seasoned FEMA professionals who developed a training course on managing children’s needs in disasters, this reference is a first-of-its-kind publication exploring the management of the care of children care during disasters. It takes a cross-disciplinary approach, addressing family structure, housing, schooling, family, mental health, and psycho-social issues. This book identifies the unique needs of children in disasters, examines the infrastructure that supports children in their daily lives, and explains how all involved parties can better prevent, prepare for, respond to, and recover from future disasters.

The culmination of many years of experience, this book discusses the process and systems that should be considered in emergency planning and preparedness efforts. It provides critical insight helpful to those developing or revising emergency preparedness plans. The author details the needs for appropriate training and planning, both validated by a well-designed exercise program. He stresses the importance of consistency with the various national preparedness initiatives, includes definitions of terms, and examines language representative of the evolution of emergency planning.

Catalog no. K11712, ISBN: 978-1-4398-3766-5 December 2010, 6-1/8 x 9-1/4, 394 pp. Suggested Price: $79.95 / £49.99

Catalog no. K11747, ISBN: 978-1-4398-3851-8 December 2010, 6-1/8 x 9-1/4, 430 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Managing Spontaneous Community Volunteers in Disasters A Field Manual

Utilizing Web 2.0 Technologies

Lisa Orloff World Cares Center, Bloomfield, New Jersey, USA

Social Media, Crisis Communication and Emergency Management

This comprehensive guide provides the understanding needed to prepare for disasters by effectively engaging, training, and utilizing spontaneous community volunteers. The text supplies volunteer managers with the skill-set needed to enable unaffiliated community volunteers to respond safely to hazards and facilitate an effective response. The author examines potential agency and community relevant roles for community volunteers and the need for flexible span of control as well as just in time training. It offers step by step guidelines that address planning and strategies to bridge the gaps between communities and emergency managers. Catalog no. K10962, ISBN: 978-1-4398-1833-6 February 2011, 6-1/8 x 9-1/4, 313 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Connie White Jacksonville State University, Alabama, USA

Written to teach emergency personnel how to utilize social media and Web 2.0 technologies in emergency planning, preparedness, and response, this book covers the do’s and don’ts of social media when dealing with emergency situations. It explains how government organizations, non-governmental organizations, volunteer, and private emergency agencies can utilize social media for a variety of purposes. Each chapter provides an example of a high profile individual, organization, or agency that utilizes the transformative power of social media. The book also includes exercises so readers can better understand the various uses of social media. Catalog no. K12470, ISBN: 978-1-4398-5349-8 May 2011, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Pandemic Influenza

Government Budget Forecasting Theory and Practice

Emergency Planning and Community Preparedness

Edited by

California State University, Bakersfield, USA

Jeffrey R. Ryan

Thomas D. Lynch

Jinping Sun

Jacksonville State University, Alabama, USA

Louisiana State University, Baton Rouge, USA Series: Public Administration and Public Policy

This book outlines the containment and response capabilities needed to effectively plan and prepare for a wide-spread outbreak. Addressing clinical factors and public health challenges, the authors examine the types of influenza and related health implications, outbreak prevention and mass prophylactic measures, medical supply and fatality management, response actions for various emergency service disciplines, and the potential economic effects of a pandemic outbreak. Mirroring the goals of the U.S. National Strategy for Pandemic Influenza, the text underscores the importance of expanding the health care system’s capacity to provide adequate triage and medical care.

Based on the collaboration of budget scholars and practitioners, this volume examines U.S. forecast practices at the federal, state, and local levels, utilizing case studies of various states, including California and Texas. It highlights such issues as casino tax revenues and welfare caseloads to clearly define budget forecasting, explain its importance, and describe how budget forecasts are prepared. The authors explore consensus systems and risk assessment, considering political factors and the costs of forecast errors, concluding with a call for transparency and a look at forecasting practices in emerging countries.

Catalog no. 60872, ISBN: 978-1-4200-6087-4 August 2008, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $75.95 / £47.99

Catalog no. AU4582, ISBN: 978-1-4200-4582-6 March 2008, 6-1/8 x 9-1/4, 664 pp. Suggested Price: $109.95 / £69.99

Available in eBook

Available in eBook For more information and a complete list of titles, visit us at www.crcpress.com

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William Sims Curry

Alexander B. Aikman

Chico, California, USA Series: ASPA Series in Public Administration and Public Policy

Redding, California, USA Series: Public Administration and Public Policy

A guidebook through the minefield of government contracting and procurement, this book describes the dangerous practices commonly applied in the development and management of government contracts and provides advice for avoiding the sort of errors that might compromise their ability to protect the public interest. It includes strategies for increasing profits for government contractors, rather than incurring burdensome costs, through compliance with government mandated subcontracting and financial management systems. The book provides practical processes and strategies to diminish negative impacts from government contracting perils.

Providing vital information to those involved in court administration, The Art and Practice of Court Administration explains how to determine and manage a court’s budget needs. It offers practical hints for handling daily administrative challenges and presents a fresh perspective on the role of court administrators and how administration supports the institution’s role in securing litigation-based justice. The book also introduces the Hierarchy of Court Administration, which provides a structure and a basis for setting priorities that should advance the field and help administrators cope with demands.

Catalog no. AU8565, ISBN: 978-1-4200-8565-5 April 2010, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $69.95 / £42.99

Catalog no. AU7221, ISBN: 978-0-8493-7221-6 December 2006, 6-1/8 x 9-1/4, 488 pp. Suggested Price: $99.95 / £63.99 Available in eBook

Available in eBook

Handbook of Governmental Accounting Edited by

Textbook

Aviation and Airport Security Terrorism and Safety Concerns, Second Edition

Frederic B. Bogui New Jersey Institute of Technology, Newark, USA Series: Public Administration and Public Policy

Kathleen Sweet

Drawing on the expertise of a distinguished group of contributors, this handbook demystifies governmental accounting, introducing readers to the growing complexity of the subject. It begins with a discussion of the growth of generally accepted accounting principles (GAAP), providing a historical perspective which highlights the greater levels of accountability in government finance. It covers governmental funds, proprietary funds, and fiduciary funds. It also reviews governmental financial reporting and examines the process of auditing governmental entities. It covers state and local governments in the US as well as federal accounting and international public sector accounting standards.

Considered the definitive handbook on the terrorist threat to commercial airline and airport security, USAF Lieutenant Colonel Kathleen Sweet’s seminal resource has been updated to include an analysis of modern day risks. She covers the history of aviation security and compares current in-flight security practices with those of other countries. Covering Transportation Security Administration changes in security, policy, and training since 9/11, this reference discusses several aviation terrorist incidents, determines how security considerations are factored into business processes, and offers extensive background information on various terrorist groups.

Catalog no. DK4573, ISBN: 978-1-57444-758-3 December 2008, 6-1/8 x 9-1/4, 544 pp. Suggested Price: $97.95 / £61.99

Catalog no. AU8165, ISBN: 978-1-4200-8816-8 December 2008, 7 x 10, 384 pp. Suggested Price: $83.95 / £53.99

University of Maryland, College Park, USA

Finance, Budgeting, & Procurement / Fundamentals & General References

Promises and Perils

The Art and Practice of Court Administration

Government Contracting

Available in eBook

International Handbook of Public Procurement Edited by

Bureaucracy and Administration Edited by

Ali Farazmand

Khi V. Thai Florida Atlantic University, Boca Raton, USA Series: Public Administration and Public Policy

Florida Atlantic University, Fort Lauderdale, USA Series: Public Administration and Public Policy

Focusing on the managerial, economic, political, and legal aspects, the International Handbook of Public Procurement presents a conceptual framework along with illustrative case studies to describe each phase of the public procurement process in detail. This book discusses public procurement reform, a process emphasized by the World Bank and the United Nations, and addresses specific topics such as e-procurement. Samples of RFBs, RFPs and contracts are also included in the text to demonstrate how to write specifications that avoid contract disputes.

This volume provides a complete analysis of bureaucracies worldwide and their effect on politics and society. Exploring the historical antecedents of bureaucracy, leading scholars present a detailed review of theoretical and conceptual perspectives on bureaucracies and bureaucratic politics. Following an examination of bureaucracy and public management and presenting topics such as the response to Hurricane Katrina, training of bureaucrats, and ethical issues, contributors review bureaucratic politics in the Americas, Europe, the Middle East, and Asia. The book concludes with a focused analysis of bureaucracy, change, reform, and revolution.

Catalog no. AU5457, ISBN: 978-1-4200-5457-6 August 2008, 7 x 10, 840 pp. Suggested Price: $162.95 / £102.00

Catalog no. DK3111, ISBN: 978-0-8247-2369-9 June 2009, 7 x 10, 652 pp. Suggested Price: $144.95 / £92.00

Available in eBook

Available in eBook For more information and a complete list of titles, visit us at www.crcpress.com

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Comparative Emergency Management

Handbook of Public Information Systems

Examining Global and Regional Responses to Disasters

Edited by

Demond S. Miller & Jason David Rivera Rowan University, Glassboro, New Jersey, USA

Fundamentals & General References

Examining and comparing country-specific and regional approaches to the emergency management of disasters, this book illustrates how initiating longterm regional collaborations on disaster-risk reduction and risk management can help build resiliency and adaptability and reduce the impact of natural disasters. It takes stock of current disaster management systems across regions and countries, promotes an integrated approach, and offers ideas to foster new synergies and partnerships between governments. Written by a host of international experts, this book provides a platform to discuss future needs and priorities in an effort to strengthen and improve regional responsiveness. Catalog no. K10271, ISBN: 978-1-4398-0491-9 May 2011, 6-1/8 x 9-1/4, 603 pp. Suggested Price: $99.95 / £63.99 Available in eBook

Encyclopedia of Public Administration and Public Policy

Christopher M Shea University of North Carolina at Chapel Hill, USA

G. David Garson North Carolina State University, Raleigh, USA Series: Public Administration and Public Policy

Revised and updated, the third edition of this bestseller addresses all aspects of public IT projects while emphasizing that IT initiatives are neither simple nor routine. These initiatives carry substantial implications for democratic values, policy development, strategic planning, and the mobilization of human capital. This edition provides insight into significant issues such as network governance, cross organizational integration and operability; enterprise architecture design, development, and management; and the impact of information technology on government service delivery. With articles contributed by experts, the coverage includes 21st century public information systems, modern IT needs, and the development of e-governments. Catalog no. K10387, ISBN: 978-1-4398-0756-9 March 2010, 7 x 10, 520 pp. Suggested Price: $89.95 / £57.99 Available in eBook

Second Edition Textbook

Edited by

Jack Rabin Pennsylvania State University - Harrisburg, Middletown, USA

Evan M. Berman National Chengchi University, Taipei, Taiwan

Third Edition

From the Civil Service Reform Act of 1978 to recent budget reconciliation bills, this text provides detailed coverage of watershed policies and decisions from the perspectives of privatization, biomedical ethics, education, and diversity. Also available in a continually updated web version, the second edition features a wide range of new topics, including military administration, government procurement, social theory, and justice administration in developed democracies. It addresses the creation of the Department of Homeland Security and covers public administration in the Middle East, Africa, Southeast Asia, the Pacific, and Latin America. Catalog no. AU5275, ISBN: 978-1-4200-5275-6 December 2007, 8-1/2 x 11, 2480 pp. Suggested Price: $1360.00 / £866.00 Available in eBook

Labor Relations in the Public Sector Fourth Edition Richard C. Kearney North Carolina State University, Raleigh, USA Series: Public Administration and Public Policy

Reflecting the globalization trends reshaping the role of labor unions, the fourth edition of this perennial bestseller maintains the accessible format that made the previous editions so popular. This edition identifies the role played by unions in the federal government as well as state and local jurisdictions. It considers recent trends and features, several new case studies that provide readers with experiential learning opportunities across a range of contemporary situations. It places greater emphasis on interest-based win–win negotiations during bargaining processes and throughout the administration of contracts. Catalog no. AU6314, ISBN: 978-1-4200-6314-1 November 2008, 6-1/8 x 9-1/4, 408 pp. Suggested Price: $81.95 / £51.99

Ethics Moments in Government Cases and Controversies Donald C. Menzel Ethics Management International, Tampa, Florida, USA ASPA Series in Public Administration and Public Policy

Ethical and equitable public services have been shown to inspire public trust and facilitate the collaborative partnership that must exist between public servants and citizens to achieve good governance. This volume examines how to identify, assess, and resolve the ethical issues and dilemmas that often confront those who govern. It presents case studies based on real situations, followed by discussion questions and case assessments by expert practitioners. A supplemental CD is included which contains PowerPoint® slide presentations, articles, workshop programs, tests, and links to organizations. Catalog no. K10352, ISBN: 978-1-4398-0690-6 September 2009, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $57.95 / £36.99 Available in eBook

Textbook

A Mathematical Look at Politics E. Arthur Robinson, Jr. & Daniel H. Ullman George Washington University, Washington, D.C., USA

his textbook is based on a popular mathematics and politics course that the authors have taught at George Washington University for the past six years. It explores the mathematics of politics, showing how mathematical reasoning is connected to the pressing issues of contemporary politics and in the liberal arts. Focusing on voting, apportionment, conflict, and the Electoral College, each part of the text examines a type of decision problem and a way to solve it. Catalog no. K11044, ISBN: 978-1-4398-1983-8 December 2010, 6-1/8 x 9-1/4, 477 pp. Suggested Price: $49.95 / £30.99

For more information and a complete list of titles, visit us at www.crcpress.com

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How Public Managers Are Forging a New Approach to Governance

Public Administration and Law

David E. McNabb

David H. Rosenbloom, Rosemary O’Leary, & Joshua Chanin

Pacific Lutheran University, Tacoma, Washington, USA ASPA Series in Public Administration and Public Policy

Focusing on transformation at the federal, state, and local levels, this book reflects the changes currently taking place in government and nonprofit organizations. Processes such as strategic management, enterprise architecture, information and communications technology, and enterprise transformation are enabling agencies from the public and private sectors to become cost-effective, performanceoriented learning organizations. Aimed at present and future administrators of public organizations, this resource includes a field-tested survey for diagnosing disequilibrium in organizations as a first step in a transformational change initiative. Catalog no. AU3878, ISBN: 978-1-4200-9387-2 March 2009, 6-1/8 x 9-1/4, 308 pp. Suggested Price: $61.95 / £39.99

Third Edition Series: Public Administration and Public Policy

The third edition of this bestselling reference analyzes how constitutional law regulates and informs the way administrators interact with each other and the public. Examining First, Fourth, Fifth, Eighth, and Fourteenth Amendment rights as they pertain to these encounters, it explains how public administrators must do their jobs and how administrative systems must operate in order to comply with constitutional law. The text is supplemented with case citations and lists of articles, books, and documents to facilitate further study in this rapidly evolving area. Catalog no. K10221, ISBN: 978-1-4398-0398-1 June 2010, 6-1/8 x 9-1/4, 353 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Available in eBook

Public Administration in East Asia

Philippine Security in the Age of Terror

Mainland China, Japan, South Korea, Taiwan

National, Regional, and Global Challenges in the Post-9/11 World Rommel C. Banlaoi Philippine Institute for Political Violence and Terrorism Research, Pasig City

From national security and military issues, to government response to terror threats, this handbook and policy guide illustrates the response of Filipino security policy to the historical, economic, social, and political roots of Muslim radicalism in the Philippines. The text begins with Filipino-specific issues, including politics and national identity, globalization, and local and military security. Part Two covers bilateral security issues involving China, Australia, and the US. The third part examines global, regional, and multilateral issues, including maritime security, piracy, and the ASEAN Regional Forum. Catalog no. K10796, ISBN: 978-1-4398-1550-2 October 2009, 6-1/8 x 9-1/4, 376 pp. Suggested Price: $92.95 / £58.99

Edited by

Evan M. Berman National Chengchi University, Taipei, Taiwan Series: Public Administration and Public Policy

Fundamentals & General References

The New Face of Government

Written by leading experts, this book examines the inner workings of governments in East Asia, in particular its public administration and related public policy processes. It focuses on the apparatus of government — the agencies, their values, context, and policies within which they operate. Organized in parallel sections, the book covers the history, public policy processes, organization, HRM, ethics, corruption, intergovernmental relations, performance management, and e-government. The book includes essential knowledge and facts, discussions of emerging issues, and useful resources for further reading. Catalog no. AU5190, ISBN: 978-1-4200-5190-2 May 2010, 7 x 10, 692 pp. Suggested Price: $149.95 / £95.00

Available in eBook

Public Administration in Southeast Asia The Practice of Government Public Relations Edited by

Thailand, Philippines, Malaysia, Hong Kong, and Macao Edited by

Evan M. Berman National Chengchi University, Taipei, Taiwan

Mordecai Lee, Grant Neeley, & Kendra B. Stewart ASPA Series in Public Administration and Public Policy

Series: Public Administration and Public Policy

The book guides readers through the ins and outs of external communications. It highlights the importance of government public relations as a tool that can help all public sector agencies implement their missions and increase accountability. The author presents an up-to-date overview of best practices in the field of government public relations, as identified by leading researchers and practitioners. He provides an understanding of the uses of PR tools such as media relations, contributing to an informed public, listening to the citizenry, and crisis management to advance the goals of public agencies.

While public administration has become considerably professionalized in the last decade, existing knowledge on public administration in Thailand, Singapore, Philippines, Vietnam, and Hong Kong is fragmented at best. Sufficiently in-depth and well-rounded, this handbook fills a critical need by bringing together leading scholars in the field. Focusing on recent developments in public administration in countries which are among the fastest growing economies in the world, it explores their unique practices and innovative approaches. Divided into five sections, each dedicated to a particular country, the text outlines the most relevant topics in modern public administration.

Catalog no. K11561, ISBN: 978-1-4398-3465-7 June 2011, 6-1/8 x 9-1/4, 270 pp. Suggested Price: $59.95 / £38.99

Catalog no. AU6476, ISBN: 978-1-4200-6476-6 October 2010, 7 x 10, 609 pp. Suggested Price: $69.95 / £44.99

Available in eBook

Available in eBook For more information and a complete list of titles, visit us at www.crcpress.com

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Public Administration A Comparative Perspective, Sixth Edition

Fundamentals & General References 86

Terrorism and Public Safety Policing

Ferrel Heady

Implications for the Obama Presidency

University of New Mexico, Albuquerque, USA Series: Public Administration and Public Policy

James F. Pastor

Continuing in the standard of excellence set by previous editions, this sixth edition assesses the bureaucracies and development of governments around the world-providing helpful and revealing analyses of the relationships between bureaucracies and political regimes. With over 1000 literature references, tables, and drawings, the book has been updated to reflect changes in the political systems of the former Soviet Union, Eastern Europe, and the developing world. The editor clearly articulates recent developments in the shifting global political landscape and discusses how conditions in development administration and comparative public policy affect nation-states.

Merging public policy analysis with an understanding of human nature, this volume provides a thorough examination of the state of policing and reviews recent events to identify troublesome trends and potential vulnerabilities that must be addressed. This forward-looking guide introduces a new model of policing—Public Safety Policing—that accounts for changes already underway and offers an organized response to the new breed of problems on the horizon. Complete with supporting statistics, graphics, and photos, this book provides a provocative look into the future of law enforcement, public safety, and private security.

Catalog no. DK1735, ISBN: 978-0-8247-0480-3 February 2001, 6 x 9, 484 pp. Suggested Price: $87.95 / £56.69

Catalog no. K10810, ISBN: 978-1-4398-1580-9 August 2009, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $82.95 / £52.99

SecureLaw Ltd., Chicago, Illinois, USA

Available in eBook

Science and Technology of Terrorism and Counterterrorism Second Edition

Transforming Disaster Response Federalism and Leadership

Edited by

William Lester

Tushar K. Ghosh, Mark A. Prelas, Dabir S. Viswanath, & Sudarshan K. Loyalka

Jacksonville State University, Alabama, USA ASPA Series in Public Administration and Public Policy

Series: Public Administration and Public Policy

Taking a new approach, this book explores using transformation leadership principles to change individuals and entire departments, redefining the way organizations approach disaster preparation and response, and as a consequence, change the mission of the organizations to be collaborative rather than competitive. Rather than focus on replacing people and/or centralizing responsibility, Lester takes readers through a step-by-step process of how to achieve collaboration. He includes implementation plans to make each concept into workable, effective strategies that can be used immediately.

Traditionally, resources on terrorism and counterterrorism tend to focus on the social, behavioral, and legal aspects, with minimal emphasis on the scientific and technological aspects. Taking into account these practical considerations, this text discusses the nature of terrorism and the materials used by terrorists. It describes how intelligence professionals and law enforcement personnel can detect and destroy these materials, and how they can confront terrorist groups. After exploring the origin and nature of terrorism, the book goes on to examine bioterrorism and agricultural, nuclear, chemical, and cyber-terrorism. Catalog no. AU7181, ISBN: 978-1-4200-7181-8 November 2009, 7 x 10, 604 pp. Suggested Price: $99.95 / £65.99

Catalog no. 94645, ISBN: 978-1-4200-9464-0 June 2011, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Available in eBook

Trends in Policing Interviews with Police Leaders Across the Globe Dilip K. Das International Police Executive Symposium, New York, USA

Otwin Marenin

Textbook

Social Vulnerability to Disasters Brenda Phillips, Deborah Thomas, Alice Fothergill, & Lynn Blinn-Pike An examination of the social construction of disasters, this book examines how the characteristics of an event alone do not create the tragedies that unfurl. It explores why such vulnerabilities exist, what can be done to foster change, and how to reduce vulnerabilities and build capacity. Each chapter provides strategies for community-based mitigation by engaging those populations most at risk. Based on materials developed for the FEMA Higher Education Project, this book is an empirically-based guide on the incorporating social aspects of disasters into emergency management, public administration, and social service programs. Catalog no. AU7856, ISBN: 978-1-4200-7856-5 August 2009, 7 x 10, 406 pp. Suggested Price: $71.95 / £45.99

University of Washington, Pullman, USA

While observers’ opinions of ongoing developments in policing are well known, it is rare to get a glimpse of how police leaders themselves assess these advances. Through in-depth and exceptionally thoughtful interviews with highly placed police leaders and administrators, this text presents cross-cultural perspectives on the organizational structure, leadership, functions, public projects, training, culture, and societal context of police worldwide. Connecting theory to practice, this impressive group addresses fundamental contextual changes that are adding layers of complexity to their work, and in examining current trends, discusses the future role of police in a world in which policing issues transcend national borders. Catalog no. 75209, ISBN: 978-1-4200-7520-5 February 2009, 6-1/8 x 9-1/4, 292 pp. Suggested Price: $102.95 / £65.99 Available in eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Trends in Policing Edited by

Otwin Marenin University of Washington, Pullman, USA

Dilip K. Das

Casino Security and Gaming Surveillance Derk J. Boss Alan W. Zajic

International Police Executive Symposium, New York, USA

Consultant, Wadsworth, Nevada, USA

The third volume of the critically acclaimed series, this book presents in-depth analysis and insights from key police leaders and administrators on how they view their work and the difficulties associated with the changing nature of modern police work. It reveals the insider’s perspective on law enforcement, organizational structure, leadership, functions, public projects, training, police culture, and the societal context of policing in different countries.

This handbook provides gaming security professionals with the means to mitigate the myriad security threats facing the gaming world. Providing a complete resource for the professional, they detail the most common risks, threats, and scams — both internal and external— and supply the appropriate security response. They cover physical security techniques as well as statistical information and metrics used to monitor key operations and transactions. They also detail essential investigation tools, such as interview techniques and evidence gathering, and outline liability threats and laws and regulations specific to the industry.

Catalog no. K11016, ISBN: 978-1-4398-1924-1 December 2010, 6-1/8 x 9-1/4, 460 pp. Suggested Price: $129.95 / £82.00 Available in eBook

Catalog no. AU7827, ISBN: 978-1-4200-8782-6 October 2010, 7 x 10, 322 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Understanding Research Methods A Guide for the Public and Nonprofit Manager Donijo Robbins Grand Valley State University, Grand Rapids, Michigan, USA Series: Public Administration and Public Policy

Designed for a one- or two-semester course, this standalone text provides a comprehensive exploration of research designs and analytical tools that serve as the foundation for decision-making in the fields of public policy and nonprofit administration. Graduate students studying these areas will learn how to develop proper research questions, define specific research purposes, and form hypotheses that avoid confusion in measurement and analysis. Illustrated by exercises and examples throughout, the text offers a blueprint for developing research projects. Catalog no. DK3729, ISBN: 978-1-57444-585-5 October 2008, 6-1/8 x 9-1/4, 306 pp. Suggested Price: $92.95 / £81.99 Available in eBook

Textbook

Applied Combinatorics Second Edition Fred Roberts Rutgers University, Piscataway, New Jersey, USA

Barry Tesman

Law Enforcement & Criminal Justice

Interviews with Police Leaders Across the Globe, Volume Three

Dickinson College, Carlisle, Pennsylvania, USA

Now with solutions to selected problems, this bestselling textbook presents the tools of combinatorics from an applied point of view. It focuses on three basic problems of combinatorics: counting, existence, and optimization problems. The text contains many examples from the biological, computer, and social sciences, including disease screening, genome mapping, satellite communication, search engines, telecommunications traffic, web data, sound systems, oil drilling, dynamic labor markets, data mining, and distributed computing. It offers numerous references to the literature of combinatorics and its applications. Catalog no. KE10014, ISBN: 978-1-4200-9983-6 June 2009, 7 x 10, 848 pp., e-Book Suggested Price: $99.95 / £60.99

Terrorist Recognition Handbook A Practitioner’s Manual for Predicting and Identifying Terrorist Activities, Second Edition Malcolm W. Nance Executive Director, International Anti-Terrorism Center for Excellence, Stotville, New York, USA

Written by a 20-year veteran of the U.S. intelligence community, this second edition reflects the latest geopolitical factors affecting global terrorist incidents and regional insurgencies. A new section includes an analysis of transformations within Al Qaeda, coverage of the modern insurgency, and information on new global and regional terrorist groups. Completely updated, the section on terrorist tactics reveals the latest trends and includes a new chapter on previously unseen suicide bombings. This book is an invaluable training tool on how to identify an attack, how to mitigate damage, and how to recognize the stages of developing terrorist plots. Nance is often interviewed by the national media for his expert opinion. Catalog no. AU7183, ISBN: 978-1-4200-7183-2 April 2008, 6-1/8 x 9-1/4, 480 pp., Soft Cover Suggested Price: $62.95 / £40.99 Available in eBook

Textbook

Constitutional Law and Criminal Justice Cliff Roberson Washburn University, Topeka, Kansas, USA

This volume examines the U.S. Constitution and its implication for criminal justice system policies and practices. Following an overview of the Bill of Rights, the book considers the components of the judiciary before focusing on due process; the first, fourth, fifth, sixth, and eighth amendments; and the exclusionary rule. Additional chapters address civil liability and the criminal justice professional as well as the impact of terrorism on the right of habeas corpus. Using review questions and relevant cases in each chapter, this volume makes complicated concepts approachable by those without legal training. Catalog no. AU6103, ISBN: 978-1-4200-8610-2 February 2009, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $102.95 / £65.99

For more information and a complete list of titles, visit us at www.crcpress.com

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Textbook

Correctional Administration and Change Management Martha Henderson Hurley The Citadel, Charleston, South Carolina, USA

Dena Hanley

Financial Investigation and Forensic Accounting Third Edition George A. Manning, Ph.D, CFE, EA Consultant-Enrolled IRS Agent (Retired), Campbellton, Florida, USA

University of Akron, Ohio, USA

Law Enforcement & Criminal Justice

Change is an inevitable part of any correctional institution, as new trends and initiatives constantly bombard the system. Introducing the concept of organizational capacity, this volume examines leadership, management, and organizational culture and how they apply to correctional agencies, enabling administrators to identify the changes that can be successfully implemented within the organizational context. Topics discussed include management theory, the importance of effective communication, information capital, the human element of change, the concept of evidence-based practice, and the role of evaluation and outcome assessment in the process of improving correctional practice. Catalog no. K10218, ISBN: 978-1-4398-0392-9 June 2010, 6-1/8 x 9-1/4, 222 pp. Suggested Price: $89.95 / £57.99

Presenting a complete examination of the current methods and legal considerations involved in the detection and prosecution of economic crimes, this book examines different types of offenses with a financial element. It explores offshore activities and the means criminals use to hide their ill-gotten gains and provides a thorough review of evidentiary rules as well as the protocol involved in search warrants. It examines two modalities used to prove financial crime and presents an example scenario based on real-life incidents. Additional topics include organized crime and money laundering, consumer and business fraud, and the different schemes that befall the unwary. Catalog no. K11229, ISBN: 978-1-4398-2566-2 December 2010, 7 x 10, 792 pp. Suggested Price: $129.95 / £89.00

The Future of Policing A Practical Guide for Police Managers and Leaders

Cross-Training for First Responders

Joseph A. Schafer, Michael E. Buerger, Richard W. Myers, Carl J. Jensen, III, & Bernard H. Levin

Gregory Bennett

Series: Modern Police Administration

Helmetta, New Jersey, USA

Textbook

Covering exercises, training curricula, and cost-effective recommendations, this manual prepares first responders to face multiple threats from multiple sources. Applying the concept of cross-training to round out skill-sets, it prepares these diverse outfits to assist each other and overcome traditional philosophical and logistical boundaries. Through table-top scenarios, case examples, and discussion of common sticking points, this innovative book enables response professionals and practitioners to be more effective and better equipped in the face of increased threats and threat potential from multi-faceted disaster scenarios. Catalog no. K11295, ISBN: 978-1-4398-2653-9 June 2010, 6-1/8 x 9-1/4, 283 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Textbook

Ethics for Criminal Justice Professionals Cliff Roberson Washburn University, Topeka, Kansas, USA

Scott Mire University of Louisiana at Lafayette, USA

With a focus on small to mid-sized organizations, this text provides practical guidance to police managers who want to set their agencies on a course that is informed by emerging community movements. The text offers a unique juxtaposition of real-life examples, future research, emerging trends, and management implications. The book discusses the current state of the professional literature, current and projected outlooks, and situations faced by agency executives and leaders. It offers methods that managers can employ to explore the future and prepare their agencies for upcoming opportunities. Catalog no. K11722, ISBN: 978-1-4398-3795-5 April 2011, 6-1/8 x 9-1/4, 275 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Textbook

An Introduction to Comparative Legal Models of Criminal Justice Cliff Roberson Washburn University, Topeka, Kansas, USA

Dilip K. Das International Police Executive Symposium, New York, USA

Increasing concerns about accountability has placed a heightened focus on the behavior of those who work in the system. This volume examines the myriad of ethical issues that confront law enforcement, the judicial system, and correctional personnel. Topics discussed include the concept of false moral identity, ethical reasoning and philosophy, attorney-client privilege, management and corruption, abuse of authority, police perjury, lying to obtain a confession, prejudice and discrimination, prosecutorial and judicial misconduct, discovery violations, inadmissible evidence, discretion to prosecute, defense counsel ethics, and ethical issues related to correction.

Examining different types of criminal justice systems and the legal models that shape them, this text uses specific examples to highlight five basic legal foundation models: continental, common law, Islamic, Marxist, and mixed. The book explains how these legal models dictate the roles of the police, courts, and corrections systems in various countries, how the roles differ from place to place, and how these differences are justified under respective national philosophies. Each chapter features a case study, includes tables delineating the action and rationalization of each system under each topic, and concludes with a summary and discussion questions.

Catalog no. 86707, ISBN: 978-1-4200-8670-6 December 2009, 6-1/8 x 9-1/4, 295 pp. Suggested Price: $82.95 / £52.99

Catalog no. 65920, ISBN: 978-1-4200-6592-3 June 2008, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $94.95 / £60.99

For more information and a complete list of titles, visit us at www.crcpress.com

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Textbook

Police Corruption

Textbook

Preventing Misconduct and Maintaining Integrity

Juvenile Justice Theory and Practice

Tim Prenzler

Washburn University, Topeka, Kansas, USA

This volume provides a complete overview of the system that administers the prosecution of young offenders. Topics discussed include the history of juvenile courts, delinquency causation philosophies, abuse and neglect, child protective services and abuse prevention programs, the structure of juvenile courts, and juvenile court procedures. It also examines juvenile probation and parole, institutions, group homes, boot camps, and shock programs. The book explores selected issues in juvenile justice, including drug abuse, juvenile sex offenders, and youth gangs. It cites actual court cases, provides review questions, and includes a glossary of relevant terms. Catalog no. K10710, ISBN: 978-1-4398-1376-8 August 2010, 6-1/8 x 9-1/4, 365 pp. Suggested Price: $99.95 / £63.99

Griffith University, Brisbane, Australia Series: Advances in Police Theory and Practice

Designed for administrators, this book presents proven strategies to prevent police corruption and to maintain an ethical culture in policing. Written by a leading international authority, the text describes diverse types of police misconduct and the impact they have on the police and the community. It establishes ethical principles that police should follow, provides ways to identify misconduct, and discusses various strategies for managing integrity, including alternative methods for dealing with misconduct. The author addresses such key topics as ethical leadership, independent external oversight bodies, and early warning systems. Catalog no. 77961, ISBN: 978-1-4200-7796-4 March 2009, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $82.95 / £49.99 Available in eBook

Textbook

May It Please the Court Judicial Processes and Politics in America, Second Edition Brian L. Porto Vermont Law School, South Royalton, USA

Police Reform in China Kam C. Wong Xavier University, Cincinnati, Ohio, USA Series: Advances in Police Theory and Practice

Written by an expert with a background in political science and law, this engaging work demonstrates how the judicial process operates at the intersection of law and politics. It conveys a complete picture of the human drama that is an integral component of both criminal and civil litigation. The book includes numerous case studies as well as discussion questions at the end of each chapter to reinforce the concepts. This new edition also adds expanded appendices with a discussion of computerized legal research, web references, and new illustrative cases.

Providing a comprehensive and systematic investigation of policing reform in China, this book provides an insider’s perspective through the use of empirical data from the Chinese police, as well as legal literature. The author documents the day-to-day operations of the Chinese police and presents an evidencebased assessment of the impact of reforms on the society. This book is the first to discuss Chinese policing and reform based upon author collaboration with professors from People’s Public Security University in Hong Kong. It is suitable as a reference or text.

Catalog no. 67672, ISBN: 978-1-4200-6767-5 October 2008, 6-1/8 x 9-1/4, 345 pp., Soft Cover Suggested Price: $83.95 / £53.99

Catalog no. K11036, ISBN: 978-1-4398-1969-2 June 2011, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $129.95 / £82.00

Law Enforcement & Criminal Justice

Cliff Roberson

Available in eBook

Textbook

Mission Based Policing

Surviving the International War Zone

John Crank, Dawn M. Irlbeck, Rebecca Murray, & Mark Sundermeier

Security Lessons Learned and Stories from Police and Military Peacekeeping Forces

Series: Advances in Police Theory and Practice

Robert R. Rail

Presenting the first new model for comprehensive redeployment of American policing in 90 years, top scholars in modern policing outline a plan based on stopping crime instead of merely responding to it. Unifying several security models, the book examines COMPSTAT, Boba’s redesign of problem oriented policing, a population centric model of counterinsurgency by Nagl and Patreaus, and the integrative model of citizen involvement in crime and community wellbeing. It also considers a police command structure deployed according to the locations of serious crimes.

Presenting accounts written by military and police officers, this book offers an inside look at the lives of the officers and the local people living in the war zone environment. Covering many facets of daily life, the book examines topics such as surviving extreme temperatures and staying healthy, interacting with the indigenous population and cultural awareness, adjusting to the challenges of limited technology and resources, and protecting oneself from the imminent threat of violence that is present in all war-torn regions.

Catalog no. K12291, ISBN: 978-1-4398-5036-7 May 2011, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $89.95 / £57.99

Catalog no. K11377, ISBN: 978-1-4398-2794-9 October 2010, 6-1/8 x 9-1/4, 348 pp. Suggested Price: $79.95 / £49.99

Available in eBook

Eddyville, Kentucky, USA

For more information and a complete list of titles, visit us at www.crcpress.com

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Law Enforcement & Criminal Justice / Leadeship & Performance 90

Unleashing the Power of Unconditional Respect Transforming Law Enforcement and Police Training Jack L. Colwell & Charles Huth Kansas City Police Department, Missouri, USA

Every day, police officers face challenges ranging from petty annoyances to the risk of death in the line of duty. Coupled with these difficulties is, in some cases, lack of community respect for the officers despite the dangers these men and women confront while protecting the public. Exploring issues of courage, integrity, leadership, and character, this volume examines ways to effect organizational change that helps police officers inspire community trust and support with every citizen contact. Catalog no. K10013, ISBN: 978-1-4200-9974-4 June 2010, 6-1/8 x 9-1/4, 180 pp. Suggested Price: $59.95 / £38.99 Available in eBook

Organizational Assessment and Improvement in the Public Sector Kathleen M. Immordino Rutgers, The State University of New Jersey, New Brunswick, USA ASPA Series in Public Administration and Public Policy

In order to implement an integrated cycle of assessment, planning, and improvement, government agencies need a framework that speaks to their needs. This book provides those who manage or work in government with an understanding of and a methodology for assessment. It introduces the assessment concept and its significance in public organizations. It then focuses on procedures and demonstrates how communication that results from an assessment process can create a widely accepted case for change. The text presents a model grounded in the Malcolm Baldrige National Quality criteria adapted for the language and culture of government organizations. Catalog no. AU4208, ISBN: 978-1-4200-8420-7 October 2009, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $61.95 / £39.99 Available in eBook

Textbook

Lean for the Public Sector The Pursuit of Perfection in Government Services Bert Teeuwen Wagenaar Hoes Organization, The Netherlands

Written specifically to address the application of Lean practices in government and the public sector, this reference covers the basic philosophy of Lean before detailing specific methods to improve processes in the public sector. It addresses concerns unique to the public sector and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The approach provides a reality-based view of value-added services and waste in the public sector. The text includes explanations of Lean principles and methods, examples, and international case studies. Catalog no. K11863, ISBN: 978-1-4398-4022-1 November 2010, 7 x 10, 223 pp., Soft Cover Suggested Price: $29.95 / £19.95 Available in eBook

Organizational Behavior and Public Management Third Edition, Revised and Expanded Edited by

Michael L. Vasu, Debra W. Stewart, & G. David Garson North Carolina State University, Raleigh, USA Series: Public Administration and Public Policy

This title reveals how organizational behavior enables managers to direct resources that advance the policies of public and government. This edition offers a public sector perspective of communication, decision-making, leadership, management ethics, motivation, organizational change, participation and performance appraisal. Contemporary Psychology called this book “skillful and comprehensive…There is a need for a text like this…the device of juxtaposing theory and application is a sound one.” The authors discuss such topics as communication, decision making, worker participation and total quality management, organizational change, management systems, information, computers, and organization theory in public management. Catalog no. DK1452, ISBN: 978-0-8247-0135-2 March 1998, 6 x 9, 430 pp. Suggested Price: $99.95 / £61.99

Textbook

Managing Public Sector Projects

Personnel Management in Government

A Strategic Framework for Success in an Era of Downsized Government

Norma M. Riccucci

David S. Kassel Accountable Strategies Consulting, Harvard, Massachusetts, USA ASPA Series in Public Administration and Public Policy

From properly allocating risks in drafting contracts to dealing with downsized staffs and privatized services, this book clearly explains the technical concepts and the political issues involved. The author establishes a framework in line with the principles of Total Quality Management and the PMBOK® that can be easily followed to ensure the success of public projects and programs. He supplies more than 30 real-life examples to illustrate the concepts behind the framework— including reconstruction projects in Iraq, the Big Dig project in Boston, sewer and library construction projects, and software technology. Catalog no. 88734, ISBN: 978-1-4200-8873-1 March 2010, 6-1/8 x 9-1/4, 278 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Politics and Process, Sixth Edition Rutgers University, Newark, New Jersey, USA

Katherine C. Naff San Francisco State University, California, USA Series: Public Administration and Public Policy

Personnel Management in Government: Politics and Process highlights the rapid developments in public personnel administration and management. As one of the bestselling textbooks in the field, this sixth edition reflects the major changes that have occurred in government personnel administration, including the authorization of the new Department of Homeland Security and the Department of Defense to develop their own personnel management systems. Addressing reforms in federal and state governments to illustrate the employment scene in government workforces, it provide information on the political, legal, and managerial aspects of public personnel systems and policies. Catalog no. AU8519, ISBN: 978-0-8493-8519-3 August 2007, 6-1/8 x 9-1/4, 600 pp. Suggested Price: $75.95 / £48.99

For more information and a complete list of titles, visit us at www.crcpress.com

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A Rural Australian Perspective, Adaptation, and Social Impact

Major League Winners Using Sports and Cultural Centers as Tools for Economic Development Mark S. Rosentraub

Charles Darwin University, Australia

University of Michigan, Ann Arbor, USA ASPA Series in Public Administration and Public Policy

Written with US drought researchers in mind, this text links Australia’s drought experience with the predicted impact of climate change around the world by exploring how rural communities adapt to climate stress. It illustrates the intersection of physical and social processes by examining the impact of Australia’s rainfall deficit on population density, resource use, and land management practices. While it focuses on some of the physical science aspects of climate change in Australia, its main focus lays on the management aspects. Complete with realworld examples, the book includes advice on possible adaption strategies.

An advisor to major league cities involved in multi-million dollar projects, Mark Rosentraub has extensively researched how communities can use sports and cultural centers to spur economic and social development. In this book, he examines approaches that municipalities take and how they relate to the success or failure of their projects. He discusses the economics of sports and cultural centers and provides case studies examining economic redevelopment in several cities. A third section discusses errors made in the development and execution of various plans.

Catalog no. K12022, ISBN: 978-1-4398-4545-5 May 2011, 6 x 9, 210 pp. Suggested Price: $99.95 / £63.99

Catalog no. K10097, ISBN: 978-1-4398-0159-8 July 2009, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $61.95 / £39.99

Available in eBook

Economic Incentives for Stormwater Control

Promoting Sustainable Local and Community Economic Development

Daniela Anna Stehlik

Edited by

Planning & Development

Drought and Climate Change

Roland V. Anglin

Hale W. Thurston

Rutgers University, New Brunswick, New Jersey, USA

US EPA, Cincinnati, Ohio, USA

Addressing a huge knowledge gap from a policy perspective, this book focuses on the economic tools available for stormwater runoff control. It provides case studies demonstrating the application of various incentives, such as tradable credits, fees with rebates, and auction mechanisms. The text also presents the theory behind the different mechanisms used and illustrates the obstacles to implementation. The contributors are primarily concerned with the socio-demographic and economic aspects of people’s participation in stormwater runoff control. Catalog no. K12034, ISBN: 978-1-4398-4560-8 June 2011, 6 x 9, 224 pp. Suggested Price: $99.95 / £63.99 Available in eBook

Series: ASPA Series in Public Administration and Public Policy

In the 1960s, economic revitalization of communities became a priority of new government agencies and part of the priorities of established ones. This book explains the current transformation in community revitalization from marketbased incentives to mixed strategies of public sector learning, partnerships, and community capacity. It chronicles the struggle of local revitalization as organizers move from trial and error to effective revitalization strategies. Case studies are included that demonstrate what has and has not worked in revitalization efforts. Catalog no. 88106, ISBN: 978-1-4200-8810-6 August 2010, 6-1/8 x 9-1/4, 301 pp. Suggested Price: $69.95 / £44.99

Available in eBook

The Formula for Economic Growth on Main Street America Gerald L. Gordon Fairfax County Economic Development Authority, Vienna, Virginia, USA

Spatial Data Infrastructures in Context North and South

ASPA Series in Public Administration and Public Policy

Edited by

The Formula for Economic Growth on Main Street America examines why the economic cycle during the late twentieth century was marked by the dramatic rise of some communities and the equally stunning demise of others. It identifies the key components of sustained economic growth as well as the policies, actions, and inactions that are precursors to the decline of local economies. Tapping into the same strategies that allowed Fairfax County, Virginia, to enjoy tripledigit job growth while reducing property taxes, Dr. Gerald Gordon provides the framework and strategies needed to chart a course toward sustainable economic development.

With contributions from international experts, this book presents cutting edge Spatial Data Infrastructure (SDI) research on information technology, systems, and infrastructures that is theoretically-based and empirically supported. It examines the complexities involved in the establishments of SDIs in the Northern and Southern hemispheres and use of SDIs in a variety of cultural, societal, and institutional contexts. The focus is on urban and regional levels where socioeconomic and environmental sustainability is realized.

Catalog no. AU3894, ISBN: 978-1-4200-9389-6 July 2009, 6-1/8 x 9-1/4, 186 pp. Suggested Price: $61.95 / £39.99

Catalog no. K11381, ISBN: 978-1-4398-2802-1 March 2011, 6-1/8 x 9-1/4, 292 pp. Suggested Price: $99.95 / £63.99

Available in eBook

Zorica Nedovic-Budic, Joep Crompvoets, & Yola Georgiadou

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Sustainable Development Spatial Decision Support Systems Principles and Practices Ramanathan Sugumaran & John Degroote

Planning & Development / Policy 92

Principles, Frameworks, and Case Studies Edited by

Okechukwu Ukaga, Chris Maser, & Michael Reichenbach

University of Northern Iowa, Cedar Falls, USA

Series: Social Environmental Sustainability

This book provides a comprehensive examination of the various aspects of SDSS evolution, components, architecture, and implementation. Integrating research from a variety of disciplines, it supplies a complete overview of SDSS technologies and their application. This groundbreaking reference provides thorough coverage of the roots of SDSS. It explains the core principles of SDSS, how to use them in various decision making contexts, and how to design and develop them using readily available enabling technologies and commercial tools.

This exploration of the human-related aspects of sustainable development emphasizes the need to stop treating symptoms without dealing with the cause. The authors argue that we cannot move away from an unwanted, negative circumstance; we can only move toward a desired, positive outcome. Revealing the multidimensional nature of sustainable development, the text summarizes positive approaches and presents strong theoretical and historical pieces along with salient case examples that illustrate the desired outcome of each model or framework discussed.

Catalog no. 62093, ISBN: 978-1-4200-6209-0 November 2010, 6 x 9, 507 pp. Suggested Price: $119.95 / £76.99 Available in eBook

Catalog no. K11090, ISBN: 978-1-4398-2062-9 January 2010, 6 x 9, 242 pp. Suggested Price: $79.95 / £49.99 Available in eBook

Subdividing the Land

Airport and Aviation Security

Metes and Bounds and Rectangular Survey Systems

U.S. Policy and Strategy in the Age of Global Terrorism

Gaby M. Neunzert

Bartholomew Elias

Colorado School of Mines, Golden, USA

U.S. Congressional Research Service, Washington, DC, USA

Ideally every tract of land has a description on paper and a physical survey on the ground. When boundary disputes arise, all parties concerned must quickly learn the vocabulary and processes involved with real estate. Written for anyone dealing in real estate transactions, Subdividing the Land: Metes and Bounds and Rectangular Survey Systems provides this background. It defines key legal terms, examines key concepts of Metes and Bounds, the structure of the U.S. Land Survey System and offers many illustrations and tables that clearly explain the concepts.

Beginning with a historical backdrop describing the dawn of the age of global terrorism in the 1960s and continuing up until the present time, this volume demonstrates the broad social and political context underlying the aviation security system that was in place on September 11th and the system that has evolved in response to the 9/11 attacks. Examining ongoing threats and vulnerabilities, the book describes how they have come to shape U.S. policy and strategy. Topics discussed include legislation, intelligence gathering, best practices for risk management, and in-flight security measures.

Catalog no. K11357, ISBN: 978-1-4398-2747-5 November 2010, 6-1/8 x 9-1/4, 172 pp. Suggested Price: $79.95 / £49.99

Catalog no. AU7029, ISBN: 978-1-4200-7029-3 September 2009, 7 x 10, 439 pp. Suggested Price: $82.95 / £52.99

Available in eBook

Biosurveillance Methods and Case Studies

Sustainable Development Handbook

Edited by

Second Edition

Xiaohui Zhang

Taha Kass-Hout Atlanta, Georgia, USA

Stephen A. Roosa, Ph.D.

International Public Health Institute, Tucson, Arizona, USA

Energy Systems Group, Louisville, Kentucky, USA

This volume discusses how biosurveillance systems support epidemiologists and public health officials in the early identification, situation awareness, and response management of natural and man-made health-related events. Initial chapters build a foundation while subsequent chapters present more applied case studies from around the world, including China, the United States, Denmark, and the AsiaPacific region. Through these case studies, the expert contributors offer first-hand insight on lessons learned and unresolved issues. The book also addresses policy and organizational issues related to the construction of biosurveillance systems.

Globally sustainable development is beginning to significantly redefine the policies of corporations and governmental entities. Updated throughout, this second edition of this popular resource includes updates on LEED® measurement and verification as well as a new chapter on cities and carbon reduction. Clarifying critical issues, this volume examines proven approaches as well as problems with failed initiatives. It addition to core concepts and trends, it explores specific renewable energy and environmental solutions. It examines global inititiatives, local politics, and ways to effectively measure and track progress. Catalog no. N10301, ISBN: 978-1-4398-5048-0 August 2010, 6 x 9, 491 pp. Suggested Price: $139.95 / £89.00

Catalog no. K10043, ISBN: 978-1-4398-0046-1 November 2010, 6-1/8 x 9-1/4, 380 pp. Suggested Price: $89.95 / £57.99 Available in eBook

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Textbook

Business Policy and Strategy The Art of Competition, Seventh Edition Edited by

Cheryl Van Deusen & Steven Williamson University of North Florida, Jacksonville, USA

Harold C. Babson Columbus State Community College, Ohio, USA

The Four Stages of Highly Effective Crisis Management How to Manage the Media in the Digital Age Jane Jordan-Meier Jane Jordan & Associates, Green Valley, California, USA

Catalog no. AU8324, ISBN: 978-0-8493-8324-3 March 2007, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $84.95 / £55.99

Catalog no. K12481, ISBN: 978-1-4398-5373-3 January 2011, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $59.95 / £38.99

Policy

By analyzing functions such as marketing, production, operations, and finance, Business Policy and Strategy: The Art of Competition demonstrates how to formulate, implement, and evaluate corporate strategy. This edition reviews basic and alternative strategy policies and illustrates concepts through a case study. Merging operational tactics with strategy, the book blends theory with practicality to define the business environment, resulting in a text that provides readers with the necessary background for making strategic decisions.

Examining communication between the media and the public during times of crisis, this book specifies the definition and stages of a crisis, the role of media, and media ethics during a crisis scenario. It discusses how to develop communication plans, what information to provide, and the role of social media in the present-day digital age. A wealth of case studies demonstrates how to choose the appropriate media outlet and language to convey an informative message and avoid potential ‘bad press’ due to mismanaging a situation.

Available in eBook

Energy Policy in the U.S. Politics, Challenges, and Prospects for Change Laurance R. Geri The Evergreen State College, Olympia, Washington, USA

David E. McNabb Pacific Lutheran University, Tacoma, Washington, USA Series: Public Administration and Public Policy

This comprehensive overview of energy production offers a sweeping analysis of energy policy in the U.S. since 1945. It describes how policies have led to a high production and consumption model that has provided generally stable supplies of relatively cheap energy. The authors examine the four interrelated institutions that make up the industry: energy Prime Movers, Industry Shapers, Energy Users, and Industry Regulators. They explore the alternative frameworks and policy instruments available to elected and appointed officials. The book also discusses problems and opportunities that could arise in the future. Catalog no. K11950, ISBN: 978-1-4398-4189-1 April 2011, 7 x 10, 280 pp. Suggested Price: $79.95 / £49.99

Governance Networks in Public Administration and Public Policy Christopher Koliba & Asim Zia University of Vermont, Burlington, USA

Jack W. Meek University of La Verne, California, USA Series: Public Administration and Public Policy

Highlighting the interplay between public actors and policy tools, this text describes the skills and functions of public administrators in the context of networked relationships and presents the theoretical foundations required to analyze governance networks. It identifies reforms and trends in governing that led to governance networks, explains the roles that various actors take on through networked relationships, highlights challenges involved in the failure of networked activities, and illustrates how policy tools are mobilized by these relationships. PowerPoint® slides and supporting materials are made available for download.

Available in eBook

Catalog no. AU7126, ISBN: 978-1-4200-7126-9 July 2010, 6-1/8 x 9-1/4, 389 pp. Suggested Price: $69.95 / £44.99

Textbook

Handbook of Public Policy Analysis

Ethics for the Public Service Professional Aric W. Dutelle

Theory, Politics, and Methods Edited by

Frank Fischer, Gerald J. Miller, & Mara S. Sidney

University of Wisconsin, Plattville, USA

Series: Public Administration and Public Policy

A single-source textbook for ethics and ethical decision making as it relates to government service, this book discusses issues affecting service within the areas of homeland security, forensic science, and emergency services at the local, county, state, and federal levels. It addresses challenges faced by today’s public service professionals and administrators with regards to incorporating ethics within daily decisions, discretion, and duties. Updated via website, case studies include examples in CSI, forensic science, policing, interrogation, homeland security, disaster relief, medico-legal investigations, public administration, and defense, and prosecution.

Exploring the interplay between empirical and normative analysis, the Handbook of Public Policy Analysis provides a broad, comprehensive perspective on the field. It examines the historical development of policy analysis as well as its role in the policy process. Presenting empirical methods that have defined this endeavor, this text then explores the various theories generated by these methods. Normative and ethical issues surrounding the practice of public policy analysis are also addressed. The text describes the theoretical debates that have defined the field, including the work of postpositivist, interpretivist, and social constructionist scholars.

Catalog no. K11183, ISBN: 978-1-4398-2490-0 April 2011, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $79.95 / £49.99

Catalog no. DK3638, ISBN: 978-1-57444-561-9 December 2006, 7 x 10, 672 pp. Suggested Price: $167.95 / £107.00

Available in eBook

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Risk Assessment for Water Infrastructure Safety and Security Anna Doro-on Senior Project Enginee, EPD Consultants, Inc., Los Angeles, California, USA

Providing a quantitative risk assessment methodology, this book analyzes the terror threats against United States’ water infrastructure. It focuses on the human safety, environmental, and economic consequences that would be triggered by terrorist attack. It includes detailed plans, engineering designs, economic analyses, and protocols for strategic counterterrorism and emergency preparedness. The text also examines the legal and regulatory requirements related to the protection of water infrastructure from terror hazards against human health and the environment.

Policy

Catalog no. K12466, ISBN: 978-1-4398-5341-2 May 2011, 7 x 10, 352 pp. Suggested Price: $119.95 / £76.99 Available in eBook

Strategic Collaboration in Public and Nonprofit Administration A Practice-Based Approach to Solving Shared Problems Edited by

Dorothy Norris-Tirrell & Joy A. Clay University of Memphis, Tennessee, USA ASPA Series in Public Administration and Public Policy

Using a practitioner-oriented style, this book provides guidance on how to collaborate more effectively, with less frustration and better results. The authors articulate an approach that takes advantage of windows of opportunity for real problem solving; brings multi-disciplinary participants to the table to engage more systematically in planning, analysis, decision making, and implementation; breaks down barriers to change; and ultimately, lays the foundation for new thinking and acting. They incorporate knowledge gained from organization and collaboration management research and personal experience to create a fresh approach to collaboration practice.

Catalog no. 88750, ISBN: 978-1-4200-8875-5 April 2010, 6-1/8 x 9-1/4, 417 pp. Suggested Price: $69.95 / £44.99 Available in eBook

Urban Crime Prevention, Surveillance, and Restorative Justice Effects of Social Technologies Edited by

Paul Knepper & Joanna Shapland University of Sheffield, UK

Jonathan Doak Nottingham Trent University, UK

Considering three major topics in criminology, this book describes how to reduce and respond to crime without reliance on the conventional criminal justice practices of police and prisons. These topics are analyzed within the broader framework of what the editors call “social technologies.” The editors ask “What is the interaction between knowledge, planning, and social repercussions?” The answer forms a basis from which they evaluate proposals for social improvements related to crime. The volume highlights the diffusion of knowledge about crime through media and criminological research; examination of surveillance technologies, and the effect on crime. Catalog no. 84372, ISBN: 978-1-4200-8437-5 January 2009, 6-1/8 x 9-1/4, 214 pp., Soft Cover Suggested Price: $92.95 / £58.99 Available in eBook For more information and a complete list of titles, visit us at www.crcpress.com

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20 Keys to Workplace Improvement.............................................. 50 21st Century Security and CPTED: Designing for Critical Infrastructure Protection and Crime Prevention................ 41 5 Pillars of the Visual Workplace.................................................... 58 5S for Healthcare........................................................................... 22 5S for Operators: 5 Pillars of the Visual Workplace........................ 58 5S for the Office: Organizing the Workplace to Eliminate Waste............................................................................. 58 5S System Kit: Workplace Organization and Standardization........ 58 5S Video Participants Guide.......................................................... 58 A Concise Introduction to Business Research Methods: Concepts and Tools using SPSS..................................................................... 27 A Culture of Rapid Improvement: Creating and Sustaining an Engaged Workforce.................................................. 51 A Guide to Lean Six Sigma Management Skills.............................. 52 A Mathematical Look at Politics..................................................... 84 A Practical Guide to Security Assessments...................................... 46 A Revolution in Manufacturing: The SMED System..................... 61 A Study of the Toyota Production System: From an Industrial Engineering Viewpoint.................................... 55 A Tale of Two Systems: Lean and Agile Software Development for Business Leaders....................................................................... 57 A3 Problem Solving for Healthcare: A Practical Method for Eliminating Waste.................................................................... 22 Acceptance Sampling in Quality Control, Second Edition............. 69 Adaptive Security Management Architecture.................................. 41 Advances in Human Factors and Ergonomics in Healthcare.......... 70 Advances in Human Factors, Ergonomics, and Safety in Manufacturing and Service Industries........................................ 70 Advances in Occupational, Social, and Organizational Ergonomics............................................................ 70 Agents, Games, and Evolution: Strategies at Work and Play........... 68 Airport and Aviation Security: U.S. Policy and Strategy in the Age of Global Terrorism....................................................... 92 An Introduction to Comparative Legal Models of Criminal Justice......................................................................... 88 An Introduction to Forecasting Time Series Using Stata................. 28 An Introduction to Modern Econometrics Using Stata.................. 29 An Introduction to Survival Analysis Using Stata, Third Edition... 29 Analysis of Industrial Clusters in China........................................... 6 Analysis, Geometry, and Modeling in Finance: Advanced Methods in Option Pricing............................................ 13 Andy & Me: Crisis and Transformation on the Lean Journey, Second Edition............................................................................... 50 Applied Combinatorics, Second Edition........................................ 87 Applied Concept Mapping: Capturing, Analyzing, and Organizing Knowledge............................................................ 25 Applied Cost Engineering, Third Edition....................................... 33 Applied Game Theory and Strategic Behavior................................ 13 Applied Reliability, Third Edition.................................................. 70 Applied Statistics for Business and Economics............................... 26 Applying Lean in Healthcare: A Collection of International Case Studies.............................................................. 22 Architecture and Principles of Systems Engineering....................... 65 Asset Management Excellence: Optimizing Equipment Life-Cycle Decisions, Second Edition............................................. 64 Autonomous Maintenance DVD Set: Shopfloor TPM Implementation.................................................... 59 Autonomous Maintenance for Operators....................................... 58 Autonomous Maintenance in Seven Steps: Implementing TPM on the Shop Floor.......................................... 59 Aviation and Airport Security: Terrorism and Safety Concerns, Second Edition................................................... 83

B Baldrige Award Winning Quality -- 17th Edition: How to Interpret the Baldrige Criteria for Performance Excellence............................ 33 Baselines and Models for CMMI and Process Improvement Practitioners..................................................................................... 3 Basics of Process Mapping, 2nd Edition......................................... 17 Bayesian Model Selection and Statistical Modeling........................ 27 Behavioral Health Response to Disasters........................................ 80 Best Practices in Business Technology Management....................... 33 Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics................................................................................ 32 Biosurveillance: Methods and Case Studies.................................... 92 Building an Enterprise-Wide Business Continuity Program........... 10

Building Vulnerability Assessments: Industrial Hygiene and Engineering Concepts.................................................................... 10 Bureaucracy and Administration.................................................... 83 Business Essentials for Utility Engineers........................................... 6 Business Policy and Strategy: The Art of Competition, Seventh Edition.............................................................................. 93 Business, Marketing, and Management Principles for IT and Engineering............................................................................... 6

C Casino Security and Gaming Surveillance...................................... 87 Catastrophic Disaster Planning and Response................................ 80 Cellular Manufacturing: One-Piece Flow for Workteams................. 64 Certified Function Point Specialist Examination Guide................. 34 Closed-Loop Supply Chains: New Developments to Improve the Sustainability of Business Practices............................. 75 Communicating Emergency Preparedness: Strategies for Creating a Disaster Resilient Public.......................................... 80 Community Disaster Recovery and Resiliency: Exploring Global Opportunities and Challenges............................ 80 Comparative Emergency Management: Examining Global and Regional Responses to Disasters..................................................... 84 Complete Guide to Security and Privacy Metrics: Measuring Regulatory Compliance, Operational Resilience, and ROI............. 42 Compliance in Todayâ&#x20AC;&#x2122;s Global Supply Chain................................. 75 Comprehensive Healthcare for the U.S.: An Idealized Model......... 18 Compression: Meeting the Challenges of Sustainability Through Vigorous Learning Enterprises......................................... 51 Computational Methods in Finance............................................... 14 Conceptual Modeling for Discrete-Event Simulation..................... 69 Constitutional Law and Criminal Justice....................................... 87 Construction Equipment Management for Engineers, Estimators, and Owners................................................................. 34 Construction Management: Subcontractor Scopes of Work....................................................... 34 Construction Supply Chain Management Handbook.................... 76 Conveyors: Application, Selection, and Integration........................ 66 Corporate Sigma: Optimizing the Health of Your Company with Systems Thinking..................................................................... 7 Correctional Administration and Change Management................. 88 COSMIC Function Points: Theory and Advanced Practices.......... 34 Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition............................................................................... 51 Creating a Lean R&D System: Lean Principles and Appoaches for Pharmaceutical and Research-Based Organizations................... 56 Creating Mixed Model Value Streams: Practical Lean Techniques for Building to Demand.............................................. 57 Criminal Financial Investigations: The Use of Forensic Accounting Techniques and Indirect Methods of Proof.................. 14 Critical Infrastructure: Homeland Security and Emergency Preparedness, Second Edition...................................... 80 Critical Success Factors Simplified: Implementing the Powerful Drivers of Dramatic Business Improvement...................... 7 Cross-Training for First Responders............................................... 88 Custom Kanban: Designing the System to Meet the Needs of Your Environment............................................ 76 Cyber Fraud: Tactics, Techniques and Procedures........................... 42 Cyber Security Essentials................................................................ 42

D Data Management Using Stata: A Practical Handbook.................. 27 Data Mining for Design and Marketing......................................... 41 Decision Options: The Art and Science of Making Decisions........ 27 Delivering Performance in Food Supply Chains............................. 76 Design of Enterprise Systems: Theory, Architecture, and Methods.................................................................................. 35 Disaster and Recovery Planning: A Guide for Facility Managers, Fifth Edition.................................................................................. 11 Disaster Management and Preparedness......................................... 81 Disaster Management Handbook................................................... 81 Disaster Management: Global Problems and Local Solutions......... 81 Disaster Recovery........................................................................... 81 DOE Simplified: Practical Tools for Effective Experimentation, Second Edition............................................................................... 65 Drought and Climate Change: A Rural Australian Perspective, Adaptation, and Social Impact....................................................... 91 Dynamic Capacity Management for Healthcare: Advanced Methods and Tools for Optimization............................. 23

Dynamic Programming: Foundations and Principles, Second Edition............................................................................... 69

E Economic Incentives for Stormwater Control................................ 91 Effective Building Maintenance: Protection of Capital Assets......... 11 Effective Communications for Project Management...................... 35 Electric Power Distribution Reliability, Second Edition................... 7 Emerging Markets: Performance, Analysis and Innovation............. 14 Encyclopedia of Alternative Investments........................................ 14 Encyclopedia of Chemical Processing (Print Version)..................... 66 Encyclopedia of Information Assurance - 4 Volume Set (Print Version)................................................................................ 42 Encyclopedia of Library and Information Sciences, Third Edition (Print Version)......................................................... 26 Encyclopedia of Public Administration and Public Policy, Second Edition (Print Version)....................................................... 84 Energy Economics: Modeling and Empirical Analysis in China..... 14 Energy Management Handbook, Seventh Edition......................... 11 Energy Policy in the U.S.: Politics, Challenges, and Prospects for Change............................................................... 93 Energy Project Financing: Resources and Strategies for Success...... 15 Engineering Mega-Systems: The Challenge of Systems Engineering in the Information Age................................. 66 Enterprise Business Architecture: The Formal Link between Strategy and Results............................................................ 3 Enterprise Sustainability: Enhancing the Militaryâ&#x20AC;&#x2122;s Ability to Perform its Mission.................................................................... 76 Enterprise Systems Engineering: Advances in the Theory and Practice.................................................................................... 66 Enterprise-Scale Agile Software Development................................ 35 Entrepreneurship for Engineers...................................................... 66 Environmental Management System ISO 14001: 2004: Handbook of Transition with CD-ROM............................. 67 ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition............................... 76 Escape the Improvement Trap: Five Ingredients Missing in Most Improvement Recipes............................................ 7 ESCOs Around the World: Lessons Learned in 49 Countries.......... 7 Essential Project Management Skills............................................... 35 Essentials for the Improvement of Healthcare Using Lean & Six Sigma.......................................................................... 23 Essentials of Engineering Leadership and Innovation..................... 35 Ethics for Criminal Justice Professionals......................................... 88 Ethics for the Public Service Professional........................................ 93 Ethics Moments in Government: Cases and Controversies................................................................. 84 Expansions and Asymptotics for Statistics...................................... 27

Title Index

F Facilities Design, Third Edition...................................................... 77 Far from the Factory: Lean for the Information Age....................... 49 Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition.................................................. 51 Finance and Accounting for Energy Engineers............................... 15 Financial Investigation and Forensic Accounting, Third Edition.... 88 Financial Modelling with Jump Processes, Second Edition............. 27 Fires, Explosions, and Toxic Gas Dispersions: Effects Calculation and Risk Analysis............................................. 11 FISMA Principles and Best Practices: Beyond Compliance ........... 43 Fix Your Supply Chain: How to Create a Sustainable Lean Improvement Roadmap...................................... 77 Flexibility: Flexible Companies for the Uncertain World.................. 8 Flow in the Office: Implementing and Sustaining Lean Improvements...................................................... 49 Food Industry Quality Control Systems......................................... 70 Four Practical Revolutions in Management: Systems for Creating Unique Organizational Capability.............................. 51 Freedom from Command and Control: Rethinking Management for Lean Service...................................... 52 From Belief to Knowledge: Achieving and Sustaining an Adaptive Culture in Organizations........................... 25 Fundamentals and Practices in Colouration of Textiles................... 71

G Getting Design Right: A Systems Approach................................... 67 GIS in Hospital and Healthcare Emergency Management............. 11

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Global Engineering: Design, Decision Making, and Communication...................................................................... 35 Global Information Warfare: How Businesses, Governments, and Others Achieve Objectives and Attain Competitive Advantages..... 43 Governance Networks in Public Administration and Public Policy............................................................................ 93 Government Budget Forecasting: Theory and Practice................... 82 Government Contracting: Promises and Perils............................... 83 Green Entrepreneur Handbook: The Guide to Building and Growing a Green and Clean Business............................................... 8 Green Facilities Handbook: Simple and Profitable Strategies for Managers.................................................................................. 15 Green Intentions: Creating a Green Value Stream to Compete and Win..................................................................... 59 Green IT Strategies and Applications: Using Environmental Intelligence....................................................................................... 3 Green Project Management............................................................ 36 Guide to Microbiological Control in Pharmaceuticals and Medical Devices, Second Edition............................................ 71

Title Index 96

Handbook of Control Room Design and Ergonomics: A Perspective for the Future, Second Edition................................. 12 Handbook of Empirical Economics and Finance........................... 28 Handbook of Energy Audits, Eighth Edition................................. 12 Handbook of Frauds, Scams, and Swindles: Failures of Ethics i n Leadership..................................................................................... 8 Handbook of Governmental Accounting....................................... 83 Handbook of Healthcare Delivery Systems.................................... 20 Handbook of Human Factors and Ergonomics in Health Care and Patient Safety....................................................... 18 Handbook of Industrial and Systems Engineering.......................... 67 Handbook of Medical Tourism Development................................ 18 Handbook of Public Information Systems, Third Edition.............. 84 Handbook of Public Policy Analysis: Theory, Politics, and Methods........................................................ 93 Handbook of Solvency for Actuaries and Risk Managers: Theory and Practice....................................................................... 15 Health Care Will Not Reform Itself: A User’s Guide to Refocusing and Reforming American Health Care..................... 18 Healthcare Biotechnology: A Practical Guide................................. 18 Healthcare Delivery in the U.S.A.: An Introduction...................... 19 Healthcare Informatics: Improving Efficiency and Productivity..... 19 Healthcare Payment Systems: An Introduction.............................. 19 Healthcare Payment Systems: Fee Schedule Payment System......... 19 Healthcare Transformation: A Guide for the Hospital Board Member................................................................. 19 Hidden Markov Models for Time Series: An Introduction Using R............................................................... 28 Home Builder’s Guide to Continuous Improvement: Schedule, Quality, Customer Satisfaction, Cost, and Safety........................... 36 Hoshin Kanri for the Lean Enterprise: Developing Competitive Capabilities and Managing Profit................................................... 52 HOWTO Secure and Audit Oracle 10g and 11g............................. 3 Human Reliability, Error, and Human Factors in Engineering Maintenance: with Reference to Aviation and Power Generation... 65 Human Safety and Risk Management, Second Edition.................... 8 Humidification and Ventilation Management in Textile Industry.......................................................................... 71

I Identifying Waste on the Shopfloor................................................ 59 Implementing Lean Six Sigma throughout the Supply Chain: The Comprehensive and Transparent Case Study........................... 77 Implementing Program Management: Templates and Forms Aligned with the Standard for Program Management Second Edition (2008)................................................................... 36 Implementing the Project Management Balanced Scorecard.......... 36 Implementing TWI: Creating and Managing a Skills-Based Culture..................................................................... 59 Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success............................. 36 Improving Quality in Outpatient Services...................................... 23 Indoor Air Quality: The Latest Sampling and Analytical Methods, Second Edition.............................................. 12 Industrial Applications of Laser Diagnostics................................... 71 Industrial Process Control Systems, Second Edition....................... 67 Information Discovery on Electronic Health Records.................... 19 Information Security Architecture: An Integrated Approach to Security in the Organization, Second Edition................................ 43

Information Security Management Handbook, 2010 CD-ROM Edition................................................................ 43 Information Security Management Handbook, Sixth Edition, Volume 4................................................................. 43 Information Security Management Metrics: A Definitive Guide to Effective Security Monitoring and Measurement....................... 44 Information Security Management: Concepts and Practice.............. 4 Information Security Policies and Procedures: A Practitioner’s Reference, Second Edition..................................... 44 Information Security Risk Analysis, Third Edition......................... 44 Information Technology and Organizational Learning: Managing Behavioral Change through Technology and Education................. 26 Innovations of Kansei Engineering................................................. 68 Innovative Lean Development: How to Create, Implement and Maintain a Learning Culture Using Fast Learning Cycles............... 52 Innovative Production Machines and Systems: Fourth I*PROMS Virtual International Conference, 1-14 July, 2008 ........................ 67 Inside the Mind of Toyota: Management Principles for Enduring Growth........................................................................... 52 Intelligent Network Video: Understanding Modern Video Surveillance Systems....................................................................... 44 Intelligent Video Surveillance: Systems and Technology................. 44 Interest Rate Modeling: Theory and Practice.................................. 28 International Handbook of Public Procurement............................ 83 Internet Searches for Vetting, Investigations, and Open-Source Intelligence........................................................ 44 Introduction to Credit Risk Modeling, Second Edition................. 28 Introduction to Financial Models for Management and Planning............................................................ 15 Introduction to General and Generalized Linear Models................ 28 Introduction to Manufacturing Processes and Materials................. 36 Introduction to Probability and Statistics for Science, Engineering, and Finance............................................................... 29 Introduction to Scheduling............................................................ 69 Introduction to Security and Risk Management............................. 45 Introduction to Spatial Econometrics............................................. 29 Introduction to Stochastic Processes, Second Edition..................... 29 Introduction to Stock Portfolio Management................................. 15 Introduction to Supply Chain Management Technologies, Second Edition........................................................ 77 Introduction to Terrorism.............................................................. 81 Introduction to Time Series Modeling........................................... 29 Inventory Management: Non-Classical Views................................ 77 IT Release Management: A Hands-on Guide................................. 37 It’s About Time: The Competitive Advantage of Quick Response Manufacturing..................................................... 53

J JIT Implementation Manual — The Complete Guide to Just-In-Time Manufacturing: Volume 1 — The Just-In-Time Production System............................................. 60 JIT Implementation Manual — The Complete Guide to Just-In-Time Manufacturing: Volume 2 — Waste and the 5S’s.......................................................................... 60 JIT Implementation Manual — The Complete Guide to Just-In-Time Manufacturing: Volume 3 — Flow Manufacturing — Multi-Process Operations and Kanban..... 60 JIT Implementation Manual — The Complete Guide to Just-In-Time Manufacturing: Volume 4 — Leveling — Changeover and Quality Assurance............................. 60 JIT Implementation Manual — The Complete Guide to Just-In-Time Manufacturing: Volume 5 — Standardized Operations — Jidoka and Maintenance/Safety.......... 60 JIT Implementation Manual — The Complete Guide to Just-In-Time Manufacturing: Volume 6 — JIT Implementation Forms and Charts.......................................... 60 JIT Implementation Manual: The Complete Guide to Just-in-Time Manufacturing, Second Edition (6-Volume Set)............................................................................... 60 Juvenile Justice: Theory and Practice.............................................. 89

K-L Kaizen for Lean Healthcare............................................................ 23 Kaizen for the Shop Floor: A Zero-Waste Environment with Process Automation................................................................ 53 Kanban for the Shopfloor............................................................... 76 Kansei Engineering........................................................................ 68 Kansei/Affective Engineering......................................................... 68 Keeping Your Business in the US: Profit Globally While Operating Locally.................................................................. 8

Kidnap for Ransom: Resolving the Unthinkable............................ 45 Knowledge Management and E-Learning........................................ 4 Knowledge Management in Public Health..................................... 20 Labor and Employment Issues for the Safety Professional.............. 67 Labor Law: A Basic Guide to the National Labor Relations Act....... 8 Labor Relations in the Public Sector, Fourth Edition..................... 84 Leadership Principles for Project Success........................................ 37 Leading the Lean Enterprise Transformation.................................. 53 Leading the Lean Healthcare Journey: Driving Culture Change to Increase Value............................................................... 23 Lean Connections: Making Information Flow Efficiently and Effectively................................................................................ 49 Lean Culture for the Construction Industry: Building Responsible and Committed Project Teams..................... 53 Lean for the Process Industries: Dealing with Complexity.............. 53 Lean for the Public Sector: The Pursuit of Perfection in Government Services...................................................................... 90 Lean Higher Education: Increasing the Value and Performance of University Processes............................................... 49 Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction.................................................................... 24 Lean Human Resources: Redesigning HR Processes for a Culture of Continuous Improvement..................................... 26 Lean IT: Enabling and Sustaining Your Lean Transformation........... 4 Lean Logistics: The Nuts and Bolts of Delivering Materials and Goods..................................................... 77 Lean Management Principles for Information Technology............... 4 Lean Manufacturing: Business Bottom-Line Based........................ 71 Lean Office and Service Simplified: The Definitive How-To Guide....................................................... 49 Lean Production for Competitive Advantage: A Comprehensive Guide to Lean Methodologies and Management Practices............. 54 Lean Production Simplified, Second Edition: A Plain-Language Guide to the World’s Most Powerful Production System................ 59 Lean Safety: Transforming your Safety Culture with Lean Management ........................................................................ 54 Lean Six Sigma for the Office......................................................... 50 Lean Six Sigma in Service: Applications and Case Studies.............. 71 Lean Six Sigma Secrets for the CIO................................................. 4 Lean Supplier Development: Establishing Partnerships and True Costs Throughout the Supply Chain............................... 78 Lean Supply Chain Management Essentials: A Framework for Materials Managers........................................................................ 78 Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System......................... 24 Life Cycle Costing for Engineers.................................................... 72 Lighting Efficiency Technology & Applications............................. 12 Linear Model Methodology........................................................... 30 Liquid Lean: Developing Lean Culture in the Process Industries.... 60 Listening to the Voice of the Market: How to Increase Market Share and Satisfy Current Customers................... 41 Lloyd’s MIU Handbook of Maritime Security................................ 45 Loss Control Auditing: A Guide for Conducting Fire, Safety, and Security Audits........................................................................ 45

M Made-to-Order Lean: Excelling in a High-Mix, Low-Volume Environment............................................................. 60 Maintenance, Replacement, and Reliability: Theory and Applications................................................................ 37 Major League Winners: Using Sports and Cultural Centers as Tools for Economic Development.................................................. 91 Making the Numbers Count, Second Edition: The Accountant as Change Agent on the World-Class Team.................................... 48 Management & Strategies for Energy Professionals Reference Library CD.................................................................... 12 Manager’s Guide to Preventive Building Maintenance................... 12 Managing an Information Security and Privacy Awareness and Training Program, Second Edition................................................. 45 Managing Children in Disasters: Planning for Their Unique Needs................................................................................ 82 Managing Energy From the Top Down: Connecting Industrial Energy Efficiency to Business Performance....................................... 9 Managing Indoor Air Quality, Fourth Edition............................... 13 Managing Pharmacy Practice: Principles, Strategies, and Systems................................................................................... 20 Managing Projects in Trouble: Achieving Turnaround and Success.................................................................................... 37 Managing Public Sector Projects: A Strategic Framework for Success in an Era of Downsized Government........................... 90

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N-o Nanotechnology: The Business........................................................ 9 New Horizons in Standardized Work: Techniques for Manufacturing and Business Process Improvement................... 54 OEE for Operators: Overall Equipment Effectiveness.................... 61 Official (ISC)2 Guide to the CISSP CBK, Second Edition............. 46 Official (ISC)2® Guide to the ISSMP® CBK®................................. 46 Operational Excellence: Using Lean Six Sigma to Translate Customer Value through Global Supply Chains.............. 78 Operational Risk Modelling and Management............................... 16 Operations Research Calculations Handbook, Second Edition...... 69 Optimizing Emergency Department Throughput: Operations Management Solutions for Health Care Decision Makers.............. 24 Oracle Identity Management: Governance, Risk, and Compliance Architecture, Third Edition.......................................... 5 Organizational Assessment and Improvement in the Public Sector............................................................................ 90 Organizational Behavior and Public Management, Third Edition, Revised and Expanded............................................ 90

P Pandemic Influenza: Emergency Planning and Community Preparedness................................................................................... 82 Pension Fund Risk Management: Financial and Actuarial Modeling........................................................................ 16

Performance Based Medicine: Creating the High Performance Network to Optimize Managed Care Relationships....................... 24 Personal Styles & Effective Performance......................................... 33 Personnel Management in Government: Politics and Process, Sixth Edition.................................................................................. 90 Philippine Security in the Age of Terror: National, Regional, and Global Challenges in the Post-9/11 World..................................... 85 PMP Exam: Practice Test and Study Guide, Eighth Edition........... 38 Poka-Yoke: Improving Product Quality by Preventing Defects....... 72 Police Corruption: Preventing Misconduct and Maintaining Integrity.............................................................. 89 Police Reform in China.................................................................. 89 Port Security Management............................................................. 46 Portfolio Optimization................................................................... 16 Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise, Second Edition............................. 48 Practical Plant Failure Analysis: A Guide to Understanding Machinery Deterioration and Improving Equipment Reliability.... 13 Practical Reliability Engineering and Analysis for System Design and Life-Cycle Sustainment........................................................... 72 Practical Risk Management for the CIO.......................................... 5 Practical Stress Analysis in Engineering Design, Third Edition................................................................................. 73 Principles of Emergency Management and Emergency Operations Centers (EOC)............................................................................... 82 Principles of Supply Chain Management....................................... 78 Principles of Total Quality, Third Edition...................................... 73 Principles of Uncertainty................................................................ 30 Private Security and the Investigative Process, Third Edition.......... 46 Proactive Risk Management: Controlling Uncertainty in Product Development.................................................................... 57 Probability, Statistics, and Reliability for Engineers and Scientists, Third Edition................................................................ 30 Process Improvement and CMMI® for Systems and Software.......... 5 Process-Centric Architecture for Enterprise Software Systems.......... 5 Product Design for Manufacture and Assembly, Second Edition, Revised and Expanded................................................................... 38 Product Release Planning: Methods, Tools and Applications............ 5 Product Reliability, Maintainability, and Supportability Handbook, Second Edition............................................................ 73 Production and Operations Management...................................... 13 Program Management Complexity: A Competency Model............ 38 Progressive Kaizen:: The Key to Gaining a Global Competitive Advantage.................................................................. 61 Project Execution: A Practical Approach to Industrial and Commercial Project Management........................................... 38 Project Management for Healthcare............................................... 38 Project Management Theory and Practice...................................... 39 Project Management Tools and Techniques for Success.................. 39 Project Management: Systems, Principles, and Applications........... 39 Promoting Sustainable Local and Community Economic Development................................................................. 91 Protective Operations: A Handbook for Security and Law Enforcement.................................................................... 47 Public Administration and Law, Third Edition.............................. 85 Public Administration in East Asia: Mainland China, Japan, South Korea, Taiwan...................................................................... 85 Public Administration in Southeast Asia: Thailand, Philippines, Malaysia, Hong Kong, and Macao................................................. 85 Public Administration, Sixth Edition, A Comparative Perspective..... 86 Pull Production for the Shopfloor.................................................. 61 Pursuing Excellence in Healthcare: Preserving America’s Academic Medical Centers............................................................................. 21

Q-R Quality Characterisation of Apparel............................................... 73 Quality Control Training Manual: Comprehensive Training Guide for API, Finished Pharmaceutical and Biotechnologies Laboratories................................................................................... 73 Quality Management in Construction Projects.............................. 39 Quality Management: Theory and Application.............................. 73 Quantitative Equity Portfolio Management: Modern Techniques and Applications............................................................................ 31 Quick Changeover for Operators: The SMED System................... 61 Quick Response Manufacturing: A Companywide Approach to Reducing Lead Times................................................. 55 Real Options in Engineering Design, Operations, and Management........................................................................... 65 Regression Modeling: Methods, Theory, and Computation with SAS........................................................................................ 31

Reliability Analysis and Prediction with Warranty Data: Issues, Strategies, and Methods................................................................. 74 Reliability Engineering and Risk Analysis: A Practical Guide, Second Edition............................................................................... 74 Reliability, Risk, and Safety: Theory and Applications.................... 74 Retail Security and Loss Prevention Solutions................................ 47 Revenue Assurance: Expert Opinions for Communications Providers.......................................................................................... 9 RFID and Auto-ID in Planning and Logistics: A Practical Guide for Military UID Applications........................... 79 RFID and Sensor Networks: Architectures, Protocols, Security, and Integrations............................................................... 79 RFID Handbook: Applications, Technology, Security, and Privacy..................................................................................... 79 RFID in Logistics: A Practical Introduction................................... 79 Risk Analysis and Security Countermeasure Selection.................... 47 Risk Analysis in Engineering: Techniques, Tools, and Trends......... 74 Risk Analysis in Finance and Insurance, Second Edition................ 16 Risk Assessment for Water Infrastructure Safetyand Security.......... 94 Risk Management Techniques: Decision Theory and Sociological Influences..................................................................... 9 Risk Management: Concepts and Guidance, Fourth Edition........... 9 Root Cause Analysis: Improving Performance for Bottom-Line Results, Third Edition......................................... 65 RSM Simplified: Optimizing Processes Using Response Surface Methods for Design of Experiments................... 74

S Safer Hospital Care: Strategies for Continuous Innovation............ 21 Safety, Health, and Environmental Auditing: A Practical Guide..... 74 Science and Technology of Terrorism and Counterterrorism, Second Edition............................................................................... 86 Scrum Project Management........................................................... 39 Security Manager’s Guide to Disasters: Managing Through Emergencies, Violence, and Other Workplace Threats................... 11 Security Strategy: From Requirements to Reality............................ 47 Security: An Introduction.............................................................. 48 Self-Balancing Processes: True Lean Continuous Flow................... 62 Simple Excellence: Organizing and Aligning the Management Team in a Lean Transformation...................................................... 55 Simplified TRIZ: New Problem Solving Applications for Engineers and Manufacturing Professionals, Second Edition.......................... 65 Social Media, Crisis Communication and Emergency Management: Utilizing Web 2.0 Technologies...................................................... 82 Social Responsibility: Failure Mode Effects and Analysis.................. 9 Social Vulnerability to Disasters..................................................... 86 Software Engineering Reviews and Audits........................................ 6 Software Testing and Continuous Quality Improvement, Third Edition................................................................................... 6 Spatial Data Infrastructures in Context: North and South............. 91 Spatial Decision Support Systems: Principles and Practices............ 92 SPC Simplified: Practical Steps to Quality..................................... 75 Spend Analysis and Specification Development Using Failure Interpretation........................................................... 13 Standard Work for Lean Healthcare............................................... 24 Standard Work for the Shopfloor................................................... 62 Standardized Work for Noncyclical Processes................................. 62 Statistical Analysis for Decision Makers in Healthcare, Second Edition: Understanding and Evaluating Critical Information in Changing Times..................................................... 22 Statistical Data Mining Using SAS Applications, Second Edition..... 31 Statistical Process Control for Real-World Applications................. 31 Statistical Thinking in Business, Second Edition............................ 31 Staying Lean: Thriving, Not Just Surviving.................................... 55 STEP Project Management: Guide for Science, Technology, and Engineering Projects................................................................ 40 Stochastic Dominance and Applications to Finance, Risk and Economics............................................................................... 16 Stochastic Finance: A Numeraire Approach.................................... 17 Stochastic Financial Models........................................................... 17 Stock Market Volatility.................................................................. 17 Stories from My Sensei: Two Decades of Lessons Learned Implementing Toyota-Style Systems................................. 55 Strategic Collaboration in Public and Nonprofit Administration: A Practice-Based Approach to Solving Shared Problems................. 94 Subdividing the Land: Metes and Bounds and Rectangular Survey Systems............................................................................... 92 Successful Collaboration in Healthcare: A Guide for Physicians, Nurses and Clinical Documentation Specialists.............................. 22

Title Index

Managing Security Overseas: Protecting Employees and Assets in Volatile Regions........................................................ 45 Managing Spontaneous Community Volunteers in Disasters: A Field Manual.............................................................................. 82 Managing Web Projects.................................................................. 37 Manufacturing Facilities: Location, Planning, and Design, Third Edition............................................................. 69 Manufacturing Intelligence: The art of making factory data talk............................................................................. 50 Manufacturing Strategy: How to Formulate and Implement a Winning Plan, Second Edition.................................. 54 Mapping the Total Value Stream: A Comprehensive Guide for Production and Transactional Processes.......................... 57 Marketing IT Products and Services............................................... 41 Mastering Purchasing Management for Inbound Supply Chains................................................................................ 78 MATLAB with Applications to Engineering, Physics and Finance....................................................................... 30 May It Please the Court: Judicial Processes and Politics in America, Second Edition............................................... 89 Measuring and Improving Performance: Information Technology Applications in Lean Systems........................................................... 4 Medical Disaster Response: A Survival Guide for Hospitals in Mass Casualty Events................................................................. 20 Medical Error and Harm: Understanding, Prevention, and Control................................................................................... 20 Medical Tourism Facilitator’s Handbook........................................ 21 Methods for Estimation and Inference in Modern Econometrics... 32 Microbial Limit and Bioburden Tests: Validation Approaches and Global Requirements,Second Edition...................................... 72 Microeconometrics Using Stata, Revised Edition........................... 30 Mission Based Policing................................................................... 89 Mistake-Proofing for Operators: The ZQC System........................ 72 Mobile Device Security: A Comprehensive Guide to Securing Your Information in a Moving World............................................ 46 Mobile Enterprise Transition and Management................................ 5 Modeling and Benchmarking Supply Chain Leadership: Setting the Conditions for Excellence............................................. 78 Modeling Software Behavior: A Craftsman’s Approach................... 37 Model-oriented Systems Engineering Science: A Unifying Framework for Traditional and Complex Systems.......................... 68 Models of Network Reliability: Analysis, Combinatorics, and Monte Carlo.................................................. 72 Modern Actuarial Theory and Practice, Second Edition................. 16 Modern Construction: Lean Project Delivery and Integrated Practices........................................................................ 54 Monte Carlo Methods and Models in Finance and Insurance........ 30 MOST Work Measurement Systems, Third Edition...................... 32 Moving from Project Management to Project Leadership: A Practical Guide to Leading Groups.......................... 38 Mr. Lean Buys and Transforms a Manufacturing Company: The True Story of Profitably Growing an Organization with Lean Principles....................................................................... 54

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Title Index / Author Index 98

Superior Customer Value in the New Economy: Concepts and Cases, Second Edition............................................................. 41 Supply Chain Management at Warp Speed: Integrating the System from End to End................................................................ 79 Supply Chain Project Management. Second Edition...................... 40 Surviving the International War Zone: Security Lessons Learned and Stories from Police and Military Peacekeeping Forces......................................... 89 Sustainability Management Handbook.......................................... 10 Sustainable Development Handbook, Second Edition................... 92 Sustainable Development: Principles, Frameworks, and Case Studies............................................................................ 92 Sustaining Lean in Healthcare: Developing and Engaging Physician Leadership...................................................... 25 System Management: Planning, Enterprise Identity, and Deployment, Second Edition.................................................. 10 System Synthesis: Product and Process Design............................... 40 Systems Life Cycle Costing: Economic Analysis, Estimation, and Management........................................................ 75 Systems Thinking: Coping with 21st Century Problems................ 10

T Target Cost Management: The Ladder to Global Survival and Success.................................................................................... 48 Technical Analysis of Stock Trends, Ninth Edition......................... 17 Terrorism and Public Safety Policing: Implications for the Obama Presidency......................................................................... 86 Terrorist Recognition Handbook: A Practitioner’s Manual for Predicting and Identifying Terrorist Activities, Second Edition...... 87 The 12 Pillars of Project Excellence: A Lean Approach to Improving Project Results.............................................................. 33 The 5S Pocket Guide..................................................................... 58 The A3 Workbook: Unlock Your Problem-Solving Mind................. 50 The Analysis of Time Series: An Introduction, Sixth Edition......... 26 The Art and Practice of Court Administration............................... 83 The Art of Mastering Sales Management....................................... 40 The Art of Systems Architecting, Third Edition............................. 66 The Banking Crisis Handbook....................................................... 14 The Basics of FMEA, 2nd Edition................................................. 70 The Basics of Performance Measurement, Second Edition............. 32 The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results................................................. 3 The Case Management Workbook: Defining the Role of Physicians, Nurses and Case Managers........................................... 18 The Complete Guide for CPP Examination Preparation................ 42 The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes............................................... 49 The Complete Project Management Methodology and Toolkit...... 34 The Complete Project Management Office Handbook, Second Edition............................................................................... 34 The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department.............................. 23 The Effective CIO: How to Achieve Outstanding Success through Strategic Alignment, Financial Management, and IT Governance.... 3 The Elements of Private Investigation: An Introduction to the Law, Techniques, and Procedures................................................... 42 The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict........................................................................ 25 The Executive MBA for Engineers and Scientists............................. 7 The Executive MBA in Information Security................................. 43 The Formula for Economic Growth on Main Street America......... 91 The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age................................ 93 The Future of Lean Sigma Thinking in a Changing Business Environment.................................................................... 52 The Future of Policing: A Practical Guide for Police Managers and Leaders.................................................................................... 88 The Human Side of Disaster.......................................................... 81 The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments.................................. 53 The Managed Care Contracting Handbook, Second Edition: Planning & Negotiating the Managed Care Relationship............... 20 The Medical Services Professional Career Guidebook.................... 21 The Medicare Recovery Audit Contractor Program: A Survival Guide for Healthcare Providers..................................... 21 The New Face of Government: How Public Managers Are Forging a New Approach to Governance................................. 85 The OEE Primer: Understanding Overall Equipment Effectiveness, Reliability, and Maintainability................................ 60

The Physician Employment Contract Handbook, Second Edition: A Guide to Structuring Equitable Arrangements............................ 21 The Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods................................................. 24 The Pocket Guide to the Baldrige Award Criteria - 15th Edition (5-Pack)......................................................................................... 33 The Practical Application of the Process Capability Study: Evolving From Product Control to Process Control....................... 61 The Practice of Government Public Relations................................ 85 The Project Manager’s Communication Toolkit............................. 39 The Risk Management of Safety and Dependability...................... 47 The Security Risk Assessment Handbook: A Complete Guide for Performing Security Risk Assessments, Second Edition.................. 47 The Strategic Project Office, Second Edition................................. 40 The Supply Chain in Manufacturing, Distribution, and Transportation: Modeling, Optimization, and Applications.... 79 The Toyota Kaizen Continuum: A Practical Guide to Implementing Lean.................................................................... 62 The Toyota Product Development System: Integrating People, Process, and Technology................................................................. 57 The TWI Workbook: Essential Skills for Supervisors..................... 63 The Ultimate Improvement Cycle: Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints....................................................... 63 The Visual Factory: Building Participation Through Shared Information.................................................................................... 64 Thin Air: How Wireless Technology Supports Lean Initiatives......... 6 Thinking for a Change: Putting the TOC Thinking Processes to Use............................................................................................. 26 Time Series Analysis....................................................................... 31 Time Series: Modeling, Computation, and Inference..................... 32 Today and Tomorrow: Commemorative Edition of Ford’s 1926 Classic..................................................................... 55 Toxic Chemicals: Risk Prevention Through Use Reduction............ 68 Toyota Kaizen Methods: Six Steps to Improvement....................... 56 Toyota Production System: An Integrated Approach to Just-In-Time, 4th Edtion........................................................... 62 Toyota Production System: Beyond Large-Scale Production........... 56 TPM for Every Operator................................................................ 62 TPM for Supervisors...................................................................... 63 TPM in Process Industries............................................................. 63 Training Within Industry: The Foundation of Lean....................... 63 Transforming Disaster Response: Federalism and Leadership......... 86 Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience........................................ 25 Transforming Organizations: Strategies and Methods.................... 40 Transportation Systems Reliability and Safety................................ 75 Trends in Policing: Interviews with Police Leaders Across the Globe............................................................................ 86 Trends in Policing: Interviews with Police Leaders Across the Globe, Volume Three.................................................... 87 Trust Betrayed: Information Security, Operational Risk, and Insider Threat Management........................................................... 48 Turbo Flow: Using Plan for Every Part (PFEP) to Turbo Charge Your Supply Chain............................................................. 80 TWI Case Studies: Standard Work, Continuous Improvement, and Teamwork............................................................................... 56

U Understanding A3 Thinking: A Critical Component of Toyota’s PDCA Management System......................................... 56 Understanding Research Methods: A Guide for the Public and Nonprofit Manager................................................. 87 Unleashing the Power of Unconditional Respect: Transforming Law Enforcement and Police Training............................................ 90 Unravelling the Credit Crunch...................................................... 17 Uptime: Strategies for Excellence in Maintenance Management, Second Edition............................................................................... 63 Urban Crime Prevention, Surveillance, and Restorative Justice: Effects of Social Technologies......................................................... 94 Using Hoshin Kanri to Improve the Value Stream......................... 64 Utility-Based Learning from Data.................................................. 32

V-Z Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas...................................................................... 50 Value Stream Management: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements................................................ 51 Value Stream Mapping for Healthcare Made Easy.......................... 25

Value Stream Mapping for Lean Development: A How-To Guide for Streamlining Time to Market.................................................... 57 Vein Pattern Recognition: A Privacy-Enhancing Biometric............ 48 Visual Controls: Applying Visual Management to the Factory....... 64 Web-Based and Traditional Outsourcing........................................ 10 What Every Engineer Should Know About Starting a High-Tech Business Venture.......................................................... 68 What Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement...... 56 Workplace Clinics and Employer Managed Healthcare: A Catalyst for Cost Savings and Improved Productivity................. 22 Your Customers’ Perception of Quality: What it Means to Your Bottom Line and How to Control It.................................. 75 Zero Quality Control: Source Inspection and the Poka-Yoke System.......................................................................... 64

Author Index A Abbey; Duane C...................................................................... 19, 21 Abran; Alain................................................................................... 34 Acosta; Carlos................................................................................ 35 Aherne; Joe.................................................................................... 22 Ahmed; Syed M............................................................................. 54 Ahson; Syed A................................................................................ 79 Aikman; Alexander B..................................................................... 83 Aktan; Mehmet.............................................................................. 65 Amsden; Davida M........................................................................ 75 Amsden; Robert T.......................................................................... 75 Anatolyev; Stanislav........................................................................ 32 Anderson; Mark J..................................................................... 65, 74 Anderson; Patrick L. ...................................................................... 13 Ando; Tomohiro............................................................................ 27 Andreadis; Joanne.......................................................................... 20 Andriole; Stephen J........................................................................ 33 Anglin; Roland V........................................................................... 91 Appel; Edward J............................................................................. 44 Asif Syed; Erfan.............................................................................. 73 Assael; Marc J................................................................................. 11 Ast; Scott Alan............................................................................... 45 Atlas; Randall I............................................................................... 41 Axis; Communications................................................................... 44 Ayers; James B................................................................................ 40 Ayyub; Bilal M............................................................................... 30

B Babson; Harold C.......................................................................... 93 Badiru; Adedeji B............................................................... 39, 40, 67 Baez-Lopez; David......................................................................... 30 Baird; Rosamund M....................................................................... 71 Baker; Emanuel................................................................................ 5 Balzer; William K........................................................................... 49 Banlaoi; Rommel........................................................................... 85 Barnhart; Terence M...................................................................... 56 Bassetti; W.H.C............................................................................. 17 Bateman; Sam................................................................................ 45 Bates; Marcia J............................................................................... 26 Baudin; Michel........................................................................ 50, 77 Bauer; Jeffrey C.............................................................................. 22 Baum; Christopher F...................................................................... 29 Beauregard; Michael....................................................................... 70 Bell; Jeffrey T.................................................................................. 54 Bell; Steven C................................................................................... 4 Ben-Natan; Ron............................................................................... 3 Bennett; Gregory............................................................................ 88 Bentley; William ............................................................................. 4 Berman; Evan M...................................................................... 84, 85 Bertoldi; Paolo................................................................................. 7 Best; Michael J............................................................................... 16 Blinn-Pike; Lynn............................................................................ 86 Bluhm; Christian........................................................................... 28 Blumenfeld; Dennis....................................................................... 69 Boardman; John............................................................................. 10 Bogui; Frederic............................................................................... 83 Bonvino; Robert............................................................................ 20 Booth; Philip.................................................................................. 16 Boothroyd; Geoffrey...................................................................... 38 Boss; Derk J. ................................................................................. 87 Boss; Martha J................................................................................ 10 Bremer; Michael............................................................................... 7

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Brick; Lyndean L............................................................................ 18 Bris; Radim.................................................................................... 74 Brooks; Roger................................................................................ 69 Brotby, CISM; W. Krag.................................................................. 44 Brown; Eric J................................................................................... 3 Brown; James W............................................................................. 10 Brown; Mark Graham.............................................................. 32, 33 Brown; Richard E......................................................................... 6, 7 Buerger; Michael E......................................................................... 88 Bull; R. Camper............................................................................. 38 Bullock; Jane A.............................................................................. 82 Burke; Michael T.............................................................................. 9 Burroughs; Barney......................................................................... 13 Butler; Howard E........................................................................... 75

Doak; Jonathan.............................................................................. 94 Dogramatzis; Dimitris.................................................................... 18 Domb; Ellen.................................................................................. 65 Doro-on; Anna.............................................................................. 94 Doty; Steve.................................................................................... 11 Douglas; Neil................................................................................. 25 Drabek; Thomas E......................................................................... 81 Dreckshage; Brian J........................................................................ 78 Duckworth; Holly Alison................................................................. 9 Duffy; Vincent G........................................................................... 70 Duggan; Kevin J............................................................................ 57 Dumke; Reiner.............................................................................. 34 Dunlap; E. Scott............................................................................ 45 Dutelle; Aric W.............................................................................. 93

Green; Allen R............................................................................... 36 Greene-Wright; Adam...................................................................... 9 Greggo; Alan.................................................................................. 47 Gregoriou; Greg N......................................................................... 14 Gregoriou; Greg N............................................................. 14, 16, 17 Greif; Michel.................................................................................. 64 Griffiths; Gary................................................................................ 55 Grunden; Naida............................................................................. 24 Guedes Soares; Carlos.................................................................... 74 Guinane; Carole............................................................................. 23 Gustin; Joseph F............................................................................. 11 Gutierrez; Roberto......................................................................... 29

Cameron; A. Colin......................................................................... 30 Campbell; John Dixon............................................................. 63, 64 Canas; Alberto............................................................................... 25 Carayon; Pascale............................................................................. 18 Center For Quality Improvement................................................... 51 Chadburn; Robert.......................................................................... 16 Chakraborty; J N........................................................................... 71 Chanin; Joshua.............................................................................. 85 Chatfield; Chris.............................................................................. 26 Chen; Charlie C............................................................................. 78 Chen; Jiming................................................................................. 79 Chorafas; Dimitris N....................................................................... 6 Christopher; Kenneth.................................................................... 46 Chung; Christopher A................................................................... 79 Clark; Forrest................................................................................. 33 Clarke; Sharon G............................................................................. 8 Clay; Joy A..................................................................................... 94 Cleves; Mario................................................................................. 29 Clontz; Lucia................................................................................. 72 Clute; Mark................................................................................... 70 Collins; Larry R............................................................................. 81 Colwell; Jack L............................................................................... 90 Comm; Clare L.............................................................................. 76 Conrad; Charles R......................................................................... 35 Conrad; Tim.................................................................................. 80 Cont; Rama................................................................................... 27 Cook; Thomas A................................................................ 40, 75, 78 Coppola; Damon P................................................................... 80, 82 Crandall; Richard E....................................................................... 78 Crandall; William.......................................................................... 78 Crane; Joseph T.............................................................................. 23 Crank; John................................................................................... 89 Crawford; J. Kent........................................................................... 40 Creese; Robert................................................................................ 36 Crompvoets; Joep........................................................................... 91 Crumpton-Young; Lesia L.............................................................. 35 Cruzan; Ryan................................................................................. 12 Cudney; Elizabeth A................................................................ 64, 77 Currie; David M.............................................................................. 8 Curry; William Sims...................................................................... 83

Eapen; Gill................................................................................. 8, 27 Edwards; Robert D........................................................................ 17 Edwards; Royce ............................................................................. 34 Eggink; John.................................................................................. 12 Eitel; David.................................................................................... 24 Eldukhri; E.E................................................................................. 67 El-Homsi; Anwar............................................................................. 7 Elias; Bartholomew........................................................................ 92 Engleman; Stephen A..................................................................... 68

Haberman; Steven.......................................................................... 16 Haddow; George............................................................................ 82 Hafey; Robert................................................................................ 54 Hagan; Pat..................................................................................... 23 Haider; Syed Imtiaz................................................................. 67, 73 Hall; Robert W............................................................................... 51 Halvorson; George C..................................................................... 18 Han; Zhi-Yong............................................................................... 14 Hanley; Dena ................................................................................ 88 Hansen; Shirley J................................................................. 7, 10, 13 Harbour; Jerry L............................................................................ 32 Harris; Chris............................................................................ 49, 78 Harris; Michael D. S........................................................................ 3 Harris; Rick............................................................................. 49, 78 Harrison; Richard.......................................................................... 55 Hayette; Gatfaoui........................................................................... 15 Heady; Ferrel................................................................................. 86 Henderson Hurley; Martha............................................................ 88 Henry-LabordĂ¨re; Pierre................................................................. 13 Heragu; Sunderesh S...................................................................... 77 Herbert-Burns; Rupert................................................................... 45 Herold; Rebecca....................................................................... 42, 45 Herrmann; Debra S....................................................................... 42 Herron; David................................................................................. 3 Hess-Kosa; Kathleen...................................................................... 12 Higgins; Thomas E........................................................................ 68 Hill; Gerard M............................................................................... 34 Hines; Peter.................................................................................... 55 Hino; Satoshi................................................................................. 52 Hinze; Jimmie................................................................................ 34 Hirano; Hiroyuki..................................................................... 58, 60 Hirsa; Ali ....................................................................................... 14 Hoeft; Steve................................................................................... 55 Hoffman; Robert R........................................................................ 25 Holloway; Michael D..................................................................... 13 Horak; Bernard.............................................................................. 19 Howard; Dave................................................................................ 37 Howard; Patrick D......................................................................... 43 Howard; Rick................................................................................. 42 Howell; Marvin T............................................................................. 7 Hristidis; Vagelis............................................................................ 19 Hua; Ronald H.............................................................................. 31 Hunt; Brian................................................................................... 12 Husby; Paul.................................................................................... 77 Huston; Ronald............................................................................. 73 Huth; Charles................................................................................ 90 Hutzel; Tim..................................................................................... 8 Hybertson; Duane W..................................................................... 68

D Dalal; Adil F................................................................................... 33 Daley; John P.................................................................................. 15 Damelio; Robert............................................................................ 17 Das; Dilip K....................................................................... 86, 87, 88 Das; Subrata................................................................................... 73 Davis; John W................................................................................ 61 Davis; Noreen................................................................................ 23 Davis; Peter T................................................................................... 4 Day; Dennis W.............................................................................. 10 Day; Georgia ................................................................................. 21 Degroote; John............................................................................... 92 Deguchi; Yoshihiro ........................................................................ 71 DeMarco; William J....................................................................... 24 Dennis; Pascal.......................................................................... 50, 59 Denyer; Stephen P.......................................................................... 71 Dettmer; H William...................................................................... 79 Dewhurst; Peter............................................................................. 38 Dhillon; B.S....................................................................... 65, 72, 75 Dhompongsa; Sompong................................................................ 16 Dickerson; Charles......................................................................... 65 Dillon; Andrew P...................................................................... 55, 61 Dinero; Donald A.................................................................... 56, 63 Dinkin; Steven............................................................................... 25

G Garmus; David.............................................................................. 34 Garson; G. David..................................................................... 84, 90 Geckil; Ilhan K............................................................................... 13 Georgiadou; Yola............................................................................ 91 Geri; Laurance R............................................................................ 93 Gertsbakh; Ilya B........................................................................... 72 Ghirann; Gordon........................................................................... 62 Ghosh; Tushar K............................................................................ 86 Giachetti; Ronald E....................................................................... 35 Giles; David E. A........................................................................... 28 Gitlow; Howard S.......................................................................... 52 Glendon; A. Ian............................................................................... 8 Goestenkors; Donna K................................................................... 21 Goldschmitt; David....................................................................... 20 Gonzalez-Rivas; George................................................................. 49 Gordon; Gerald L.......................................................................... 91 Gospodinov; Nikolay..................................................................... 32 Gotoh; Fumio................................................................................ 59 Gould; William.............................................................................. 29 Graban; Mark................................................................................ 24 Grady; Jeffrey O....................................................................... 10, 40 Gransberg; Douglas........................................................................ 34 Grasso; Lawrence P......................................................................... 48 Graupp; Patrick.............................................................................. 59 Graupp; Patrick.............................................................................. 63

Author Index

F Fabrizio; Thomas........................................................................... 58 Fagel; Michael J.............................................................................. 82 Fake; Brenda.................................................................................. 56 Fan; Ying........................................................................................ 14 Fantina; Robert.............................................................................. 75 Farazmand; Ali............................................................................... 83 Fardo; Stephen W........................................................................... 67 Farkas; Edward B........................................................................... 37 Farley; James J.................................................................................. 7 Farr; John V.................................................................................... 75 Feldman; Arthur M........................................................................ 21 Ferguson; Mark E.......................................................................... 75 Fernandez; George......................................................................... 31 Filner; Barbara............................................................................... 25 Fischer; Frank................................................................................. 93 Floyd; Raymond C................................................................... 51, 60 Forbes; Lincoln H.......................................................................... 54 Ford; Henry................................................................................... 55 Formoso; Carlos T.......................................................................... 76 Fothergill; Alice.............................................................................. 86 Found; Pauline .............................................................................. 55 Framingham; Julie.......................................................................... 80 Frank; Michael................................................................................. 4 Franzetti; Claudio.......................................................................... 16 Fried; Stephen................................................................................ 46 Friedman; Craig............................................................................. 32 Furterer; Sandra L.......................................................................... 71

I-J Ilyas; Mohammad.......................................................................... 79 Immordino; Kathleen M................................................................ 90 Irlbeck; Dawn M............................................................................ 89 Israel; D......................................................................................... 27 Ivergard; Toni................................................................................. 12 Iwanicki; Stasia................................................................................. 3 J. Michael Rona Consulting Group LLC................................. 22, 24 Jaber; Mohamad Y.......................................................................... 77 Jackson; Peter L.............................................................................. 67 Jackson; Thomas L................................................................... 23, 52 James; Dewi................................................................................... 16 Japan Institute of Plant Maintenance....................................... 58, 62 Jardine; Andrew K.S................................................................. 37, 64 Jeffries; Howard............................................................................. 23 Jekiel; Cheryl M............................................................................. 26 Jenicek; Milos................................................................................ 20 Jensen, III; Carl J........................................................................... 88

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Jensen; Carl.................................................................................... 81 Jha; Shankar................................................................................... 39 Jhaveri; Arun G.............................................................................. 12 Jimmerson; Cindy.................................................................... 22, 25 John; J. A....................................................................................... 31 Johnson; D.G................................................................................. 31 Jones; Andy.................................................................................... 43 Jones; Erick C................................................................................ 79 Jordan-Meier; Jane......................................................................... 93 Jorgensen; Paul C........................................................................... 37 Josephs; Harold.............................................................................. 73 Joshi; Maulik.................................................................................. 19 Juli; Thomas................................................................................... 37

Author Index 100

Kadane; Joseph B........................................................................... 30 Kairab; Sudhanshu......................................................................... 46 Kakosimos; Konstantinos E............................................................ 11 Kaminskiy; Mark........................................................................... 74 Kantola; Jussi................................................................................. 70 Karwowski; Waldemar................................................................... 70 Kassel; David S.............................................................................. 90 Kass-Hout; Taha............................................................................. 92 Kato; Isao....................................................................................... 56 Kearney; Richard C........................................................................ 84 Kenett; Ron S.................................................................................. 5 Kennedy; Douglas.......................................................................... 17 Kenney; Charles ............................................................................ 25 Kerber; Bill..................................................................................... 78 Kerpchar; Joyce ............................................................................. 24 Kestle; Rodney............................................................................... 77 Keyes; Jessica............................................................................ 36, 41 Keyte; Beau.................................................................................... 49 Khorasanee; Zaki........................................................................... 16 Khurana; Vijay Kumar................................................................... 13 Khuri; Andre I............................................................................... 30 Killmeyer; Jan................................................................................ 43 Kimbrough; Steven Orla................................................................ 68 King; Peter L.................................................................................. 53 Kitagawa; Genshiro........................................................................ 29 Kliem, PMP; Ralph L.............................................................. 35, 37 Klimberg; Ronald K....................................................................... 79 Knepper; Paul................................................................................ 94 Knight; Winston A......................................................................... 38 Kobayashi; Iwao............................................................................. 50 Koenigsaecker; George................................................................... 53 Koester; Eric............................................................................... 8, 68 Koliba; Christopher....................................................................... 93 Korn; Elke...................................................................................... 30 Korn; Ralf...................................................................................... 30 Kotiadis; Kathy.............................................................................. 69 Kotnour; Timothy George............................................................. 40 Kovacich; Gerald L......................................................................... 43 Krause Nozaki; Micki..................................................................... 43 Kresevich; Millie............................................................................ 47 Krishnamurthy; R.R. .................................................................... 81 Krivtsov; Vasiliy............................................................................. 74 Kroisandt; Gerald........................................................................... 30 Kudyba; Stephan P......................................................................... 19 Kureemun; Baboo.......................................................................... 75

L La Penna; A. Michael..................................................................... 22 Landoll; Douglas............................................................................ 47 Lane; Greg............................................................................... 54, 60 Langer; Arthur M........................................................................... 26 Langlois; Pierre................................................................................ 7 Larsson; Linus................................................................................ 49 Latino; Kenneth C......................................................................... 65 Latino; Mark A.............................................................................. 65 Latino; Robert J............................................................................. 65 Lawler; Gregory F........................................................................... 29 Lawrence; Kenneth D.................................................................... 79 Lee; Mordecai................................................................................ 85 Lee; Sunggyu.................................................................................. 66 Leekley; Robert M......................................................................... 26 Lehr; Peter...................................................................................... 45 Leon; V. Jorge................................................................................ 35 LeSage; James................................................................................. 29 Lester; William............................................................................... 86

Levin; Bernard H........................................................................... 88 Levin; Ginger........................................................................... 36, 38 Levine; Michael K.......................................................................... 57 Levinson; William A...................................................................... 31 Lewis; William E.............................................................................. 6 Liebowitz; Jay............................................................................. 4, 20 Liker; Jeffrey K............................................................................... 57 Locher; Drew........................................................................... 49, 57 London; Kerry .............................................................................. 76 Lorenzoni; A.B............................................................................... 33 Louis; Raymond S.......................................................................... 76 Loyalka; Sudarshan K..................................................................... 86 Lutchman; Chitram....................................................................... 38 Luyster; Tom.................................................................................. 51 Luzwick; Perry G........................................................................... 43 Lynch; Thomas D.......................................................................... 82

M Ma; Yunqian.................................................................................. 44 Maack; Mary Niles......................................................................... 26 MacDonald; Iain L......................................................................... 28 Madsen; Henrik....................................................................... 28, 31 Magee; John................................................................................... 17 Maier; Mark W.............................................................................. 66 Malave; Cesar O............................................................................ 35 Mallory; Stephen ........................................................................... 81 Maloney; Erin K............................................................................ 80 Maltzman; Richard ....................................................................... 36 Manary; Joel M.............................................................................. 76 Manley; Anthony D................................................................. 11, 42 Mann; David................................................................................. 51 Manning, Ph.D, CFE, EA; George A............................................. 88 Marchenko; Yulia........................................................................... 29 Marenin; Otwin....................................................................... 86, 87 Margetts; Derek N......................................................................... 36 Martin; James William......................................................... 4, 50, 78 Martin; Karen................................................................................ 53 Martin; Timothy D........................................................................ 54 Martorell; Sebastián ...................................................................... 74 Masala; Giovanni Batista................................................................ 16 Maser; Chris.................................................................................. 92 Maskell; Brian H............................................................................ 48 Mathaisel; Dennis F.X.................................................................... 76 Matthews; Daniel D....................................................................... 50 Matulich; Serge................................................................................ 8 Mauch; Peter D.............................................................................. 73 Maurer; Rick.................................................................................. 51 Maurno; Dann Anthony.................................................................. 6 Mavris; Dimitri N.......................................................................... 65 Maxwell; Lisa................................................................................. 25 Mayzell; George............................................................................. 24 McCauley-Bush; Pamela................................................................ 35 McCuen; Richard........................................................................... 30 McDermott; Robin........................................................................ 70 McDougall; Allan........................................................................... 80 McElreath; David H...................................................................... 81 McGlynn; Joel................................................................................ 64 McGovern; Glenn.......................................................................... 47 McGuire; Patrick M....................................................................... 66 McKenna; Eugene............................................................................ 8 McKibben; Brian............................................................................. 7 McNabb; David E.................................................................... 85, 93 Meek; Jack W................................................................................. 93 Melnikov; Alexander...................................................................... 16 Mena; C......................................................................................... 76 Menzel; Donald C.......................................................................... 84 Merrill; David W............................................................................ 33 Merritt; Guy M.............................................................................. 57 Micocci; Marco.............................................................................. 16 Mikulak; Raymond J...................................................................... 70 Miller; DeMond S.................................................................... 80, 84 Miller; Gerald J.............................................................................. 93 Miltenburg; John........................................................................... 54 Miori; Virginia M.......................................................................... 79 Mire; Scott .................................................................................... 88 Mitchell; Michael N....................................................................... 27 Mizukami-Williams; Diane.............................................................. 3 Modarres; Mohammad................................................................... 74 Monden; Yasuhiro.......................................................................... 62 Moon; Brian.................................................................................. 25 Moore; Faron................................................................................. 21 Moore; Rosemond Ann.................................................................... 9

Morgan; James............................................................................... 57 Morris; James R............................................................................. 15 Murer; Cherilyn G......................................................................... 18 Murer; Michael A........................................................................... 18 Murphy; David.............................................................................. 17 Murray; Rebecca............................................................................ 89 Muuss, CPP; James P...................................................................... 42 Myers; Richard W.......................................................................... 88 Myrick; Conrad B............................................................................ 3

N Naff; Katherine C.......................................................................... 90 Nagamachi; Mitsuo........................................................................ 68 Nance; Malcolm W........................................................................ 87 Nash; Mark A................................................................................ 57 Nedovic-Budic; Zorica .................................................................. 91 Neeley; Grant ................................................................................ 85 Nelson; Michael............................................................................. 25 Nembhard; Harriet Black............................................................... 65 Nemeth; Charles P.......................................................................... 46 Neubauer; Dean V.......................................................................... 69 Neunzert; Gaby M......................................................................... 92 Nguyen; Hung T............................................................................ 16 Nicholas; John............................................................................... 54 Niederstadt; Joseph........................................................................ 62 Niehus; Terry................................................................................. 12 Nikkan Kogyo Shimbun................................................................ 72 Nilsson; Fredrik.............................................................................. 44 Noon; Charles E............................................................................ 23 Norman, CPP/PSP/CSC; Thomas L.............................................. 47 Norris-Tirrell; Dorothy.................................................................. 94 Novak; Joseph................................................................................ 25

O O’Brien; William J......................................................................... 76 Ohno; Taiichi................................................................................. 56 Ohsawa; Yukio............................................................................... 41 Okolita; Kelley............................................................................... 10 Oksendahl; Eric............................................................................. 47 O’Leary; Rosemary........................................................................ 85 Oliver; Clifford.............................................................................. 80 Omachonu; Vincent K................................................................... 73 Orloff; Lisa..................................................................................... 82 Ortiz; Chris A................................................................................ 64 Orzen; Michael A............................................................................. 4 Osterling; Mike.............................................................................. 53 Overbeck; Ludger.......................................................................... 28

P Pace; Robert Kelley........................................................................ 29 Pain; Simon Watson....................................................................... 74 Panik; Michael............................................................................... 31 Park; Murry................................................................................... 64 Pasco; Gregory A............................................................................ 14 Pastor; James F............................................................................... 86 Patrick; Dale R............................................................................... 67 Patterson; J. Wayne........................................................................ 79 Pecht; Michael............................................................................... 73 Peltier; Thomas R........................................................................... 44 Peterson; Andrew M...................................................................... 20 Peterson; James.............................................................................. 58 Pham; D.T..................................................................................... 67 Phillips; Brenda........................................................................ 81, 86 Piechota; Paul................................................................................... 8 Pinkowski; Jack.............................................................................. 81 Plenert; Gerhard J............................................................................ 4 Plumb; Robert H........................................................................... 16 Pohlman; Marlin B.......................................................................... 5 Poling; Sheila R.............................................................................. 57 Popescu; Calin M........................................................................... 34 Porto; Brian L................................................................................ 89 Prado; Raquel................................................................................. 32 Prelas; Mark A................................................................................ 86 Prenzler; Tim................................................................................. 89 Pries; Kim H.................................................................................. 39 Priezkalns; Eric................................................................................. 9 Pritchard; Carl L.............................................................................. 9 Productivity Development Team................ 53, 59, 61, 62, 64, 72, 76 Productivity Press..................................................................... 58, 63 Protzman; Charles.......................................................................... 24 Ptak; Carol A................................................................................. 76

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Q-R Qian; Edward E............................................................................. 31 Qian; Gang.................................................................................... 44 Quarles; Chester L......................................................................... 81 Quigley; Jon M.............................................................................. 39 Rabern, CPP; David...................................................................... 42 Rabin; Jack..................................................................................... 84 Radvanovsky; Robert..................................................................... 80 Raggad; Bel G.................................................................................. 4 Raheja; Dev.................................................................................... 21 Rai; Bharatendra K......................................................................... 74 Rail; Robert R................................................................................ 89 Rains; Jim ..................................................................................... 48 Rajasekaran; K.S............................................................................ 10 Rantanen; Kalevi............................................................................ 65 Rauf; S. Bobby............................................................................... 15 Raynus; Joseph............................................................................... 36 Rebovich, Jr.; George..................................................................... 66 Reichenbach; Michael.................................................................... 92 Reid; Roger H................................................................................ 33 Reidenbach; R. Eric....................................................................... 41 Relyea; Douglas B.......................................................................... 61 ReVelle; Jack B............................................................................... 36 Reyes-Picknell; James..................................................................... 63 Riccucci; Norma M........................................................................ 90 Richardson; Gary L........................................................................ 39 Rickayzen; Ben............................................................................... 16 Rivera; Jason David.................................................................. 80, 84 Robbins; Donijo............................................................................ 87 Roberson; Cliff................................................................... 87, 88, 89 Robert; Yves................................................................................... 69 Roberts; Fred.................................................................................. 87 Robinson, Jr.; E. Arthur................................................................. 84 Robinson; Stewart.......................................................................... 69 Rogers; David................................................................................ 52 Rogers; Marcus K........................................................................... 42 Rooks; Robyn................................................................................ 80 Roosa; Stephen A........................................................................... 12 Rosenbloom; David H................................................................... 85 Rosenkrantz; Walter A.................................................................... 29 Rosentraub; Mark S....................................................................... 91 Ross; David Frederick.................................................................... 77 Ross; Joel E.................................................................................... 73 Roth; William F............................................................................. 18 Ruben; Vrijhoef.............................................................................. 76 Ruhe; Guenther............................................................................... 5 Rumane; Abdul Razzak.................................................................. 39 Russac; Janet.................................................................................. 34 Russell; Christopher .................................................................. 9, 12 Ryan; Jeffrey R............................................................................... 82 Ryan; Richard................................................................................ 34

S Sachdev; Jayanti A.......................................................................... 68 Sachs; Neville W............................................................................. 13 Salvendy; Gavriel........................................................................... 70 Sandow; Sven................................................................................. 32 Sandstrom; Arne............................................................................ 15 Santorella; Gary............................................................................. 53 Sauser; Brian.................................................................................. 10 Schafer; Joseph A........................................................................... 88 Scheinkopf; Lisa J.......................................................................... 26 Scherling; Mark ............................................................................... 5 Schieber; Richard A........................................................................ 20 Schiel; James.................................................................................. 35 Schilling; Edward G....................................................................... 69 Schipper; Timothy......................................................................... 52 Schneid; Thomas D....................................................................... 67 Schragenheim; Eli.................................................................... 76, 79 Schulte; Margaret F........................................................................ 19 Seddon; John................................................................................. 52 Seshan; Parameswaran...................................................................... 5

Shapland; Joanna........................................................................... 94 Sharma; Varum.............................................................................. 10 Sharma; Vivek................................................................................ 10 Shaw; Rajib.................................................................................... 81 Shea; Christopher M...................................................................... 84 Shingo; Shigeo.................................................................... 55, 61,64 Shirley; David.......................................................................... 36, 38 Shiver; John M............................................................................... 24 Shpungin; Yoseph........................................................................... 72 Shuker; Tom............................................................................ 50, 51 Sidney; Mara S. ............................................................................. 93 Singh; Nanua................................................................................. 74 Sirico; Louis..................................................................................... 6 Skinner, GISP; Ric......................................................................... 11 Slutsky; Jeff L................................................................................... 7 Small; Christopher G..................................................................... 27 Smalley; Art................................................................................... 56 Smith; Jason G............................................................................... 34 Smith; Preston G............................................................................ 57 Smith; Roland.......................................................................... 57, 58 Sniedovich; Moshe......................................................................... 69 Sobek II.; Durward K.................................................................... 56 Solow; Lawrence............................................................................ 56 Sorensen; Eric H............................................................................ 31 Soroka; A.J..................................................................................... 67 Souza; Gilvan C............................................................................. 75 Sproull; Bob................................................................................... 63 Sriboonchita; Songsak.................................................................... 16 Stackpole; Bill................................................................................ 47 Stamatis; D.H.......................................................................... 23, 60 Stanford; Herb............................................................................... 11 Stehlik; Daniela Anna.................................................................... 91 Stevens; G...................................................................................... 76 Stevens; Renee................................................................................ 66 Stewart; Debra W........................................................................... 90 Stewart; John ................................................................................. 62 Stewart; Kendra B.......................................................................... 85 Story; Pierce................................................................................... 23 Strecker; David E............................................................................. 8 Streeter; Chuck.............................................................................. 78 Studebaker; John M....................................................................... 12 Stukenberg; Colleen M.................................................................. 22 Sugumaran; Ramanathan............................................................... 92 Sule; Dileep R................................................................................ 69 Summers; Boyd L............................................................................. 6 Sun; Jinping................................................................................... 82 Sundermeier; Mark........................................................................ 89 Suri; Rajan............................................................................... 53, 55 Suzuki; Tokutaro............................................................................ 63 Swartwood; Dan............................................................................ 77 Sweet; Kathleen........................................................................ 45, 83 Swets; Mark................................................................................... 52

T Tajiri; Masaji.................................................................................. 59 Takacs; Nicholas B......................................................................... 48 Tankov; Peter................................................................................. 27 Tapping; Don.................................................................... 50, 51, 58 Tayntor; Christine B...................................................................... 39 Teasley; Martell L........................................................................... 80 Teeuwen; Bert ............................................................................... 90 Tesman; Barry ............................................................................... 87 Thai; Khi V.................................................................................... 83 Thomas; Deborah.......................................................................... 86 Thumann; Albert..................................................................... 12, 15 Thurston; Hale W.......................................................................... 91 Thyregod; Poul.............................................................................. 28 Tiller; James S................................................................................ 41 Tipton; Harold F...................................................................... 43, 46 Tobias; Paul A................................................................................ 70 Todd; Maria K................................................................... 18, 20, 21 Trinckes, Jr.; John J........................................................................ 43 Trindade; David C......................................................................... 70 Trivedi; Pravin K............................................................................ 30 Tsang; Albert H.C.......................................................................... 37 Turner; Wayne C............................................................................ 11

U-V Uchino; Kenji................................................................................ 66 Ukaga; Okechukwu....................................................................... 92 Ullah; Aman.................................................................................. 28 Ullman; Daniel H. ........................................................................ 84 Unhelkar; Bhuvan............................................................................ 3 Unhelkar; Bhuvan............................................................................ 5 Van Der Zee; Durk-Jouke.............................................................. 69 Van Deusen; Cheryl....................................................................... 93 Vasu; Michael L............................................................................. 90 Vecer; Jan....................................................................................... 17 Venegas; Carlos.............................................................................. 49 Vink; Peter..................................................................................... 70 Viswanath; Dabir S........................................................................ 86 Vivien; Frederic.............................................................................. 69

W-Z Waddell; Bill.................................................................................. 55 Wagner; Christoph......................................................................... 28 Walden; Joseph L........................................................................... 78 Wang; John X................................................................................ 71 Ward; J. LeRoy............................................................................... 38 Wei; Yi-Ming................................................................................. 14 Weinstein; Art................................................................................ 41 Wellman; Joan................................................................................ 23 Wessels; William............................................................................ 72 West; Mike..................................................................................... 32 Whelton; John............................................................................... 22 Whitaker; D................................................................................... 31 Whitcomb; Patrick J................................................................ 65, 74 White; Brian E............................................................................... 66 White; Connie .............................................................................. 82 Whittle; Ralph................................................................................. 3 Wiggington; Michael..................................................................... 81 Williamson; Steven........................................................................ 93 Wills; Brett..................................................................................... 59 Wills; Kerry.................................................................................... 35 Wilson; Chuck............................................................................... 48 Wong; Kam C................................................................................ 89 Wong; W........................................................................................ 47 Wong; Wing-Keung....................................................................... 16 Woodroof; Eric.............................................................................. 12 Woodroof; Eric.............................................................................. 15 Wright; Richard P........................................................................... 45 Wrona; Robert J....................................................................... 59, 63 Wu; Guang.................................................................................... 14 Wu; Lixin....................................................................................... 28 Wykowski; Terry............................................................................ 25 Yada; Katsutoshi............................................................................. 41 Yaffee; Robert................................................................................. 28 Yang; Laurence T............................................................................ 79 Yarberry, Jr.; William A.................................................................... 3 Yih; Yuehwern................................................................................ 20 Yingming; Zhu................................................................................ 6 Younger; William J......................................................................... 12 Zajic; Alan W................................................................................. 87 Zak; Adam..................................................................................... 55 Zandin; K. B.................................................................................. 32 Zhang; Xiaohui.............................................................................. 92 Zhang; Yan..................................................................................... 79 Zia; Asim....................................................................................... 93 Zucchini; Walter............................................................................ 28

Author Index

Purpura; Philip P............................................................................ 48 Purushothama; B........................................................................... 71

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CRC Press • Taylor & Francis • Chapman & Hall/CRC • Auerbach Publications • Productivity Press • A K Peters

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In the Americas Sales Office - CRC Press 6000 Broken Sound Parkway, NW, Suite 300, Boca Raton, FL 33487, U.S.A. Within the Continental USA - Tel: 800-272-7737 • Fax: 800-374-3401 • orders@taylorandfrancis.com Outside the Continental USA - Tel: 561-994-0555 • Fax: 561-361-6018 • international.orders@taylorandfrancis.com

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102

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CATBMP_K00172_2011 Cat.indd 102

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Pakistan M. Anwer Iqbal Book Bird Mian Chambers, 3 Temple Road PO Box 518, Lahore, Pakistan Tel: +92 42 636 7275 Fax: +92 42 636 1370 e-mail: bookbird@brain.net.pk

Sri Lanka Nirosha Saravanapavan e-mail: niroshas@sltnet.lk Mobile: 0094 714 750911

Japan Hans Van Ess Book Sales and Marketing Executive Taylor & Francis Group 7F Koshin Bldg. 2-23-4 Kanda-Jimbocho Chiyoda, Tokyo 101-0051, Japan Tel: +81 (0) 3 5848 7061 Mobile: +81 (0) 80 5426 3552 e-mail: hans.vaness@informa.com United Publishers Services Limited 1-32-5 Higashi-shinagawa Shinagawa-ku, Tokyo 140-0002 Tel: +81 (0) 3 5479 7251 Fax: +81 (0) 3 5479 7307 e-mail: info@ups.co.jp Editorial Office Takahiko Kaneko Edition Synapse Yamaguchi Bldg. 3F 2-8-5 Uchikanda Chiyoda-Ku, Tokyo 101 0047, Japan Tel: +81 (0) 3 5296 9186 Fax: +81 (0) 3 3252 1822 e-mail: edsynapse@nifty.ne.jp

CATBMP_K00172_2011 Cat.indd 103

East and Southeast Asia For all Taylor & Francis Group imprints please order from our Singapore Sales Office Singapore Sales Office Taylor & Francis Asia Pacific 240 MacPherson Road #08-01 Pines Industrial Building Singapore 348574 Tel: +65 6741 5166 Fax: +65 6742 9356 e-mail: sales@tandf.com.sg

Malaysia and Brunei

David Yeong General Manager Taylor & Francis Publishing Services Taylor & Francis Asia Pacific No. 23-2, Jalan PJS 8/18 Dataran Mentari 46150 Petaling Jaya Selangor Darul Ehsan Malaysia Tel: +60 (3) 5630 1361 Fax: +60 (3) 5630 1732 Mobile: +60 (0)16 331 9912 e-mail: david.yeong@tandf.com.sg

Singapore, Philippines and Indonesia

Francis Chua, Sales Manager Singapore Sales Office e-mail: francis.chua@tandf.com.sg

Vietnam

Jeffrey Lim, Books Sales Director Singapore Sales Office e-mail: jeffrey.lim@tandf.com.sg

Hong Kong

Israel and the Palestinian Territories Ryan Cooper Area Sales Manager Milton Park Sales Office Tel: +44 (0) 20 7017 6113 Fax: +44 (0) 20 7017 6748 e-mail: ryan.cooper@tandf.co.uk and Rodney Franklin Franklin’s International PO BOX 3772 7, Tel Aviv 61376, Israel Tel: +972 356 00724 Fax: +972 356 00479 e-mail: rodneyf@netvision.net.il

Europe Peter Havinga European Sales Manager A. Hofmanweg 5a, 2031 BH Haarlem The Netherlands Tel: +31 (0) 23 750 5730 Fax: +31 (0) 23 750 5701 Mobile: +31 (0) 6 515 69560 e-mail: peter.havinga@tandf.co.uk

Belgium, The Netherlands, France and Luxembourg Liza Walraven Sales Representative A. Hofmanweg 5a, 2031 BH Haarlem The Netherlands Tel: 0031 (0) 23 750 5731 Fax: 0031 (0) 23 750 5701 Mobile: 0031 (0) 6 238 49668 e-mail: liza.walraven@informa.com

Taylor & Francis Asia Pacific Room 903, Resource Building No.151 North Street Zhongguancun, Beijing, China 100080 Tel/Fax: +86 (10) 58876903 Jeffrey Lim, Books Sales Director e-mail: jeffrey.lim@tandf.com.sg Cynthia Ji, Sales & Marketing Executive e-mail: cynthia.ji@tandf.com.sg

Shanghai Region

Chris Ye, Senior Sales Executive Tel: +86 135 64618686 e-mail: chris.ye@tandf.com.sg

Daphne Edwards Area Representative Mobile: 07802 536 233 Tel: +44 (0) 20 7017 6259 e-mail: daphne.edwards@tandf.co.uk

Oxfordshire, West Midlands and South Wales John Blake Area Representative Mobile: 07889 263 857 Fax: 01242 228 691 e-mail: john.blake@tandf.co.uk

North and Northwest England Lucy Greaves Area Representative Mobile: 07860 633156 Fax: 01663 746682 e-mail: lucy.greaves@tandf.co.uk

London (EC, SE, SW, W and WC) Charlotte Westgate Area Representative Mobile: 07917 648040 e-mail: charlotte.westgate@tandf.co.uk Nick Pepper Area Representative Tel: 01434 250331 Mobile: 07825 748476

Nordic Countries

Conor Graham / Michael Darcy Brookside Publishing Services 2 Brookside, Dundrum Road, Dublin 14 Tel: 00 353 1 298 9937 Fax: 00 353 1 298 7912 e-mail: sales@brookside.ie

Germany, Austria and Switzerland

China

Southern England

Scotland and North of England

Thailand

Taylor & Francis Asia Pacific Tel: +886 (2) 2578 6106 ext.125 Fax: +886 (2) 2578 6507 Jeffrey Lim, Books Sales Director e-mail: jeffrey.lim@tandf.com.sg Sara Cheng, Sales Executive e-mail: sara.cheng@tandf.co.uk

Bob Davis Senior Area Representative Mobile: 07889 263 856 Fax: 01621 819 833 e-mail: bob.davis@tandf.co.uk

Ryan Cooper Area Sales Manager Milton Park Sales Office Tel: +44 (0) 20 7017 6113 Fax: +44 (0) 20 7017 6748 e-mail: ryan.cooper@tandf.co.uk

Taylor & Francis Asia Pacific Tel: +852 91796613 Jeffrey Lim, Books Sales Director e-mail: jeffrey.lim@tandf.com.sg Jolly Chan, Account Manager e-mail: jolly.chan@tandf.com.sg

Taiwan

London (East, Northwest, North) and Eastern England

Greece

Lisa Hetherington Sales Representative Taylor & Francis Drottensgatan 2 222 23 Lund, Sweden Mobile: +46762220300 e-mail: lisa.hetherington@tandf.co.uk

Taylor & Francis Asia Pacific Tel: +66 (2) 6427954-6 ext. 406 Fax: +66 (2) 6427677 Jeffrey Lim, Books Sales Director e-mail: jeffrey.lim@tandf.com.sg Nonglak Sawaithong, Sales Executive e-mail: s.nonglak@tandf.com.sg

England and Wales

Gabriela Mauch Area Sales Manager

Taylor & Francis Group (Books Ltd)

Anna-Peters-Str. 49 70597 Stuttgart, Germany Tel: +49 (0)711 7207231 Fax: +49 (0)711 7220668 Mobile +49 (0)173 9059469 e-mail: gabriela.mauch@tandf.co.uk

Spain, Portugal, and Italy

Sales Agents

Nigeria

Ireland and Northern Ireland

Library Supply Nigel Berkeley Library Supply and London Key Accounts Manager Mobile: 07795 968206 e-mail: nigel.berkeley@tandf.co.uk

103

Online Retailers Rod Abraham Assistant UK Sales Manager Mobile: 07860 380 814 Fax: 01372 273 744 e-mail: rod.abraham@tandf.co.uk

Philip Veysey Area Sales Manager Príncipe de Vergara 109, 28002 Madrid, Spain Tel: +34 91 700 0688 Fax: +34 91 141 2304 Mobile: +34 68 777 3678 e-mail: philip.veysey@informa.com

Eastern Europe Marek Lewinson (Humanities and Social Sciences) Bohaterewicza 3/45 03-982 Warsaw, Poland Tel/fax: +48 (0) 22 6714819 Mobile: +48 (0) 602 707 037 e-mail: mlewinso@it.com.pl Radek Janousek (Science and Technology) Pod Nouzovem 972/21 197 00 Prague, Czech Republic Tel: +42 (0) 28 658 49888 Mobile: +42 (0) 602294014 e-mail: radek@mareklewinson.com

12/14/10 11:53 PM

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SHIPPING AND HANDLING Region Delivery Time First Title Additional Title For expedited USA (continental) 3-5 days $4.99 $1.99 shipping, call your Alaska, Hawaii, Puerto Rico 4-5 days $14.99 $2.99 nearest 3-7 days $7.99 $1.99 Canada CRC PRESS Latin America varies by region $9.99 $2.99 office varies by region call for pricing Rest of the World

Ordering Locations In the Americas: Rest of the World: CRC PRESS CRC PRESS / BOOKPOINT

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130 Milton Park Abingdon, Oxon, OX14 4SB, UK Tel: +44 (0) 1235 400 524 Fax: +44 (0) 1235 400 525 e-mail: (UK): uk.trade@tandf.co.uk (Int’l): international@tandf.co.uk

Corporate Offices CRC PRESS CRC PRESS UK

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